j5create International
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Installation Guide for j5Create models including: j5Create, Dual, HDMI, Video, Capture, JVA06, 2 HDMI, USB-CTM, Power Delivery, 60W
Computer. • Windows 7 and later (driver installation is required on Windows 7). macOS X 10.10 and later. Linux . • CPU: Intel Core™ i5 Gen 4, ...
Dual HDMITM Video Capture
2 HDMITM to USB-CTM with Power Delivery 60W
JVA06
EN: Quick Installation Guide ES: Guía de instalación rápida DE: Kurzinstallationsanleitung FR : Guide d'installation rapide IT: Guida rapida all'installazione
NL: Snelle installatiegids PT: Guia de instalação rápida SV: Snabbinstallationsguide : :
:
¾Inside the box
Screen Mode Selection Buttons & Mode Indicator
Button
First click
Second click
Hold
JVA06 USB-CTM 3.0 USB-CTM 2.0 HDMITM
QIG
to A Cable to C Cable
Cable
A
A
LED indicator Volume Unit
HDMITM In A Mic In
Screen Mode Selection Buttons & Mode Indicator
HDMITM Loop Out (PGM Out)
TV
Speaker Out
HDMITM In B
LED indicator HDMITM IN
Audio Mixer
Mic / HDMITM in A / HDMITM in B
Mixer 1
Mixer 2
Mixer 3
Mixer 4
PD 60W (Power In)
LED indicator USBTM Link
Host
USBTM 3.0
USB-CTM 3.0 to A or
USBTM 2.0 + PD 60W
USB-CTM 2.0 to C or
USBTM 2.0 + PD 60W
2 Cold Shoes
USB-CTM 2.0 to C
When connecting a smartphone to the JVA06, we highly recommend using the USBTM 2.0 C-to-C cable included with your JVA06. When connecting to a computer through a USB-CTM port, we recommend purchasing our JUCX01 or JUCX03 USB-CTM 3.1 cable for better image quality and performance.
B
B
AB
A
B
BA
B
A
A+ B
AB
AB + BA
Chroma Key On / Off
B
B
A
B
B
Change pip position
A
A
B
A
A
Change pip position
AB
Switch back and forth
HDMITM Source A HDMITM Source B
JVA06 Mic
A B Host
A B
Change pip size
B A
Change pip size
A
B 2 seconds
YouTubeTM, TwitchTM, ZoomTM, FacebookTM, SkypeTM, Microsoft® Teams, etc.
English ¾System requirements
Computer · Windows® 7 and later (driver installation is required on Windows® 7)
macOS® X 10.10 and later Linux® · CPU: Intel® CoreTM i5 Gen 4, 3 GHz & above CPU: Intel® CoreTM i7 Gen 4 & above · RAM: 4 GB memory or higher (8 GB is recommended) Smart Phone · Available USB-CTM port that supports USBTM Power Delivery 2.0 or 3.0 · AndroidTM 7.0 and higher · CPU: Core 2 GHz & above · RAM: 4 GB memory or higher
¾Recommended software
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾Installation
The JVA06 supports dual HDMITM input for capturing 2 channels. Step 1. Connect the HDMITM IN of the JVA06 to the output terminal (HDMITM OUT) of the
source device (such as the game console) to be recorded/streamed live. Step 2. Connect to the computer using the supplied USBCTM 3.0 to TypeA cable. Step 3. Start a third-party program (such as OBSTM, etc.) to begin live-streaming and recording. Step 4. Connect monitor/TV to HDMITM Loop out
¾Q&A
Q.Why isn't the captured sound synchronized with the sound on the headset? A: The sound on headset is in real-time, but the captured sound must be transferred to
the computer via USBTM and played again.
Q. The power source is plugged into the power connector, why isn't my smartphone/ computer charging?
A: Please confirm that the C-to-C cable is used to connect the smartphone/computer to the JVA06. Also, check to see if your smartphone/computer supports the PD function.
Q. Why is the image incorrect when I use my smartphone to capture an HDMITM screen? A: The smartphone may not be connected properly. Please confirm that the USBTM 2.0
C-to-C cable is used to connect the smartphone to the JVA06.
Español
¾Requisitos del sistema
Equipo · Windows® 7 y posterior (se requiere la instalación del controlador en Windows® 7)
macOS® X 10.10 y posterior Linux® · CPU: Intel® CoreTM i5 Gen 4, 3 GHz y superior CPU: Intel® CoreTM i7 Gen 4 y superior · RAM: 4 GB de memoria o superior (se recomiendan 8 GB) Teléfono · Puerto USB-CTM disponible que admite USBTM Power Delivery 2.0 o 3.0 · AndroidTM 7.0 y superior · CPU: Core 2 GHz y superior · RAM: 4 GB de memoria o superior
¾Software recomendado
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾Instalación
JVA06 admite entrada HDMITM dual para capturar 2 canales. Paso 1. Conecte la ENTRADA HDMITM de su JVA06 al terminal de salida (SALIDA
HDMITM) del dispositivo fuente (como la consola de juegos) para que se grabe y transmita en directo. Paso 2. Conéctelo al equipo mediante el cable USBCTM 3.0 a Type-A suministrado. Paso 3. Inicie un programa de terceros (como OBSTM, etc.) para comenzar a transmitir y grabar en directo. Paso 4. Conecte el monitor o televisor en la salida hacia fuera del HDMITM.
¾Preguntas y respuestas
P. ¿Por qué el sonido capturado no está sincronizado con el sonido de los auriculares? R: El sonido de los auriculares se produce en tiempo real, pero el sonido capturado se debe transferir al equipo a través de USBTM y reproducirse de nuevo.
P. La fuente de alimentación está enchufada al conector de alimentación, ¿por qué no se carga mi teléfono inteligente o PC? R: Confirme que se utiliza el cable C a C para conectar el teléfono inteligente o el equipo a JVA06. Asimismo, compruebe si el teléfono inteligente o el equipo admite la función PD.
P. ¿Por qué la imagen es incorrecta cuando uso mi teléfono inteligente para capturar una pantalla HDMITM? R: Es posible que el teléfono inteligente no esté conectado correctamente. Confirme que se utiliza el cable USBTM 2.0 C a C para conectar el teléfono inteligente a JVA06.
Deutsch
¾Systemanforderungen
Computer · Windows® 7 und aktueller (Treiberinstallation ist unter Windows® 7 erforderlich)
macOS® X 10.10 und aktueller Linux® · CPU: Intel® CoreTM i5 Gen 4, 3 GHz und höher CPU: Intel® CoreTM i7 Gen 4 und höher · RAM: 4 GB Speicher oder mehr (8 GB werden empfohlen) Telefon · Verfügbarer USB-CTM-Anschluss, der USBTM Power Delivery 2.0 oder 3.0 unterstützt · AndroidTM 7.0 und höher · CPU: Core 2 GHz und höher · RAM: 4 GB Speicher oder mehr
¾Empfohlene Software
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾Installation
JVA06 unterstützt zwei HDMITM-Eingänge zur Erfassung von 2 Kanälen. Schritt 1. Den HDMITM-Eingang des JVA06 mit dem Ausgang (HDMITM-Ausgang) des Eingangsgerätes (wie der Spielkonsole) zur Live-Aufnahme/zum Live-Streaming verbinden. Schritt 2. Über das mitgelieferte USBCTM-3.0-zu-Type-A-Kabel eine Verbindung
zum Computer herstellen. Schritt 3. Ein Drittanbieter-Programm (z. B. OBSTM usw.) zum Beginnen von
Live-Streaming und Aufnahme starten. Schritt 4. Monitor/TV mit HDMITM-Loop-Ausgang verbinden
¾Fragen und Antworten
F. Warum wird der erfasste Ton nicht mit dem Ton am Headset synchronisiert? A: Der Ton am Headset ist in Echtzeit, doch der erfasste Ton muss per USBTM an den
Computer übertragen und erneut wiedergegeben werden.
F. Die Stromquelle ist an den Stromanschluss angeschlossen. Warum wird mein Smartphone/Computer nicht aufgeladen?
A: Bitte stellen Sie sicher, dass das C-zu-C-Kabel zur Verbindung des Smartphone/ Computers mit dem JVA06 verwendet wird. Prüfen Sie zudem, ob Ihr Smartphone/ Computer die PD-Funktion unterstützt.
F. Warum ist das Bild falsch, wenn ich mit meinem Smartphone einen HDMITM-Bildschirm erfasse? A: Das Smartphone ist möglicherweise nicht richtig verbunden. Bitte stellen Sie sicher, dass das
USBTM-2.0-C-zu-C-Kabel zur Verbindung des Smartphone mit dem JVA06 verwendet wird.
Français
¾Configuration système requise
Ordinateur · Windows® 7 et versions supérieures (l'installation d'un pilote est requise sous
Windows® 7) macOS® X 10.10 et versions supérieures Linux® · CPU : Intel® CoreTM i5 Gén 4, 3 GHz & plus CPU : Intel® CoreTM i7 Gén 4 & plus · RAM : 4 GB de mémoire minimum (8 GB recommandé) Téléphone · Port USB-CTM disponible qui prend en charge USBTM Power Delivery 2.0 ou 3.0 · AndroidTM 7.0 et supérieur · CPU : Core 2 GHz & plus · RAM : 4 GB de mémoire minimum
¾Logiciels recommandés
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾Installation
Le JVA06 prend en charge deux entrées HDMITM pour la capture de 2 canaux. Étape 1. Connectez l'entrée HDMITM IN du JVA06 au port de sortie (HDMITM OUT) de
l'appareil source (comme une console de jeu) pour enregistrer/diffuser en direct. Étape 2. Connectez à l'ordinateur en utilisant le câble USB-CTM 3.0/Type-A fourni. Étape 3. Lancez un programme tiers (tel que OBSTM, etc.) pour commencer la
diffusion en direct et l'enregistrement. Étape 4. Connectez le moniteur/le téléviseur via HDMITM.
¾Q&R
Q. Pourquoi le son reçu n'est-il pas synchronisé avec le son du casque ? R : Le son du casque est en temps réel, mais le son reçu doit être transféré sur
l'ordinateur via USBTM et joué à nouveau.
Q. La source d'alimentation est branchée sur le connecteur d'alimentation, pourquoi mon smartphone/ordinateur ne se recharge-t-il pas ?
R : Veuillez vérifier que le câble C/C est utilisé pour connecter le smartphone/ l'ordinateur au JVA06. Vérifiez également si votre smartphone/ordinateur prend en charge la fonction PD.
Q. Pourquoi l'image est-elle incorrecte lorsque j'utilise mon smartphone pour capturer un écran HDMITM ?
R : Le smartphone n'est peut être pas correctement connecté. Veuillez vérifier que le câble USBTM 2.0 C/C est utilisé pour connecter le smartphone au JVA06.
Italiano
¾System requirements
Computer · Windows® 7 e versione successiva (l'installazione dei driver è necessario su
Windows® 7) macOS® X 10.10 e versione successiva Linux® · CPU: Intel® CoreTM i5 Gen 4, 3 GHz e superiore CPU: Intel® CoreTM i7 Gen 4 e superiore · RAM: 4 GB di memoria o superiore (si consigliano 8 GB) Telefono · Porta USB-CTM disponibile con supporto USBTM Power Delivery 2.0 o 3.0 · AndroidTM 7.0 e versione successiva · CPU: Core 2 GHz e superiore · RAM: 4 GB di memoria o superiore
¾Software consigliato
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾Installazione
JVA06 supporta due ingressi HDMITM per l'acquisizione di 2 canali. Passo 1. Collegare HDMITM IN di JVA06 al terminale di uscita (HDMITM OUT) del dispositivo
sorgente (ad esempio, la console giochi) per la registrazione/lo streaming live. Passo 2. Collegare al computer con il cavo da USBCTM 3.0 a Tipo A in dotazione. Passo 3. Avviare un programma di terzi (ad esempio OBSTM, ecc.) per avviare lo
streaming e la registrazione live. Passo 4. Collegare monitor/TV all'uscita loop HDMITM
¾Domande e risposte
D. Perché l'audio acquisito non è sincronizzato con l'audio delle cuffie? R: L'audio delle cuffie è in tempo reale, ma l'audio acquisito deve essere trasferito
al computer tramite USBTM e riprodotto di nuovo.
D. La fonte di alimentazione è collegata al connettore di alimentazione. Perché lo smartphone/il computer non si carica?
R: Verificare che il cavo da C a C venga utilizzato per collegare lo smartphone/il computer a JVA06. Inoltre, controllare se il smartphone/il computer supporta la funzione PD.
D. Perché l'immagine non è corretta quando si utilizza lo smartphone per acquisire una schermata HDMITM?
R: Lo smartphone potrebbe non essere collegato correttamente. Verificare che il cavo USBTM 2.0 da C a C venga utilizzato per collegare lo smartphone a JVA06.
STOP!
If you have any problems with this product please contact our technical support team before returning it to the store.
TECHNICAL SUPPORT
Customer Service : 888-988-0488 Technical Support : 888-689-4088 Email : service@j5create.com Service Hours : Mon. - Fri. 10:00 - 18:00 E.S.T Support Ticket : tickets.j5create.com
SOPORTE TÉCNICO Número gratuito : +1-888-988-0488 Horario de atención : Lun-Vier. 10:00 18:00 U.S.A-E.S.T Email : service@j5create.com
TECHNISCHER SUPPORT Kostenloser Anruf bei : +1-888-988-0488 Sprechstunden : Mon.-Frei. 10:00 18:00 U.S.A-E.S.T E-mail : service@j5create.com
SUPPORT TECHNIQUE Numéro gratuit : +1-888-988-0488 Heures d'ouverture : lun.-Ven. 10:00 18:00 U.S.A-E.S.T Email : service@j5create.com
TECHNICKÁ PODPORA Zákaznická linka : 888-988-0488 Technická podpora : 888-689-4088 Mon.-Frei. 10:00 18:00 U.S.A-E.S.T E-mail : service@j5create.com Online Chat : www.j5create.com/livechat Zádost o pomoc : tickets.j5create.com
TECHNIKAI SEGÍTSÉG Vevszolgálat (angol nyelven) : 888-988-0488 Technikai támogatás (angol nyelven) : 888-689-4088 Mon.-Frei. 10:00 18:00 U.S.A-E.S.T E-mail : service@j5create.com Live Chat : www.j5create.com/livechat Support Ticket : tickets.j5create.com
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HDMI is a trademark of HDMI Licensing Administrator, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. USB-C and USB are trademarks of USB Implementers Forum, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Windows, Skype, and Microsoft are trademarks of Microsoft Corp., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. macOS, Mac and QuickTime are trademarks of Apple Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Linux is a trademark of The Linux Foundation, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Intel and Core are trademarks of Intel Corporation, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Android is a trademark of Google LLC, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. OBS is a trademark of Wizards of OBS, LLC., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. XSplit is a trademark (or registered trademark) of Splitmedialabs Ltd., in the U.S. and other countries. CameraFi is a trademark of Vault Micro, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. YouTube is a trademark of YouTube, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Twitch is a trademark of Twitch Interactive, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Zoom is a trademark of Zoom Video Communications, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Facebook is a trademark of Facebook, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. All company, product and service names used are for identification purposes only. Use of these names, logos, and brands does not imply endorsement. We disclaim any interest in the marks of others.
Nederlands
¾Systeemvereisten
Computer · Windows® 7 en later (installatie van stuurprogramma vereist voor Windows® 7)
macOS® X 10.10 en later Linux® · CPU : Intel® CoreTM i5 Gen 4, 3 GHz en hoger CPU : Intel® CoreTM i7 Gen 4 en hoger · RAM: 4 GB geheugen of meer (8 GB wordt aanbevolen) Telefoon · Vrije USB-CTM-poort die USBTM Power Delivery 2.0 of 3.0 ondersteunt · AndroidTM 7.0 en hoger · CPU : Core 2 GHz & hoger · RAM: 4 GB geheugen of meer
¾Aanbevolen software
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾Installatie
De JVA06 ondersteunt dubbele HDMITM-invoer voor het vastleggen van 2 kanalen. Stap 1. Sluit de HDMITM-INGANG van de JVA06 aan op de uitgang (HDMITM-UITGANG)
van het op te nemen/live te streamen bronapparaat (zoals een game console). Stap 2. Maak verbinding met de computer via de meegeleverde USBCTM 3.0 naar
TypeA-kabel. Stap 3. Start een programma van derden (zoals OBSTM enz.) om live-streaming en
opnemen te starten. Stap 4. Sluit de monitor/TV aan op HDMITM Loop-out
¾V&A
V. Waarom loopt het vastgelegde geluid niet synchroon met het geluid door de headset? A: Het geluid door de headset is in real-time, maar het vastgelegde geluid moet via
USBTM naar de computer worden overgebracht en opnieuw weergegeven.
V. De voeding is aangesluiten op de voedingsconnector, waarom laadt mijn smartphone/computer niet op?
A: Controleer of de C-naar-C kabel wordt gebruikt om de smartphone of computer met de JVA06 te verbinden. Controleer tevens of de smartphone of computer de functie PD ondersteunt.
V. Waarom is het beeld onjuist als ik mijn smartphone gebruik om een HDMITM-scherm vast te leggen?
A: Het is mogelijk dat de smartphone niet goed is aangesloten. Controleer of de USBTM 2.0 C-naar-C kabel wordt gebruikt om de smartphone met de JVA06 te verbinden.
Português
¾Requisitos do sistema
Computador · Windows® 7 e mais recente (é necessária a instalação do controlador no
Windows® 7) macOS® X 10.10 e mais recente Linux® · CPU: Intel® CoreTM i5 Gen 4, 3 GHz e superior CPU: Intel® CoreTM i7 Gen 4 e superior · RAM: 4 GB de memória ou superior (recomenda-se 8 GB) Telefone · Porta USB-CTM disponível que suporta USBTM Power Delivery 2.0 ou 3.0 · AndroidTM 7.0 e mais recente · CPU: Core 2 GHz e superior · RAM: 4 GB de memória ou superior
¾Software recomendado
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾Instalação
O JVA06 suporta entrada HDMITM dupla para capturar 2 canais. Passo 1. Ligue a entrada HDMITM IN do JVA06 ao terminal de saída (HDMITM OUT) do dispositivo de origem (por exemplo, uma consola de jogos) a gravar/transmitir em direto. Passo 2. Ligue o computador utilizando o cabo USBCTM 3.0 para TipoA fornecido. Passo 3. Inicie um programa de terceiros (por exemplo, OBSTM, etc.) para iniciar a
transmissão em direto e a gravação. Passo 4. Ligue o monitor/TV à saída HDMITM
¾Perguntas e Respostas
P. Porque é que o som captado não está sincronizado com o som dos auscultadores? R: O som nos auscultadores é em tempo real, mas o som captado deve ser transferido
para o computador através de USBTM e reproduzido novamente.
P. A fonte de alimentação está ligada ao conector de alimentação, porque é que o meu smartphone/computador não está a carregar?
R: Certifique-se de que o cabo C-para-C é utilizado para ligar o smartphone/ computador ao JVA06. Além disso, verifique se o seu smartphone/computador suporta a função PD.
P. Porque é que a imagem está incorreta quando utilizo o meu smartphone para captar um ecrã HDMITM?
R: O smartphone poderá não estar corretamente ligado. Certifique-se de que o cabo USBTM 2.0 C-para-C é utilizado para ligar o smartphone ao JVA06.
Systemkrav
¾System requirements
Dator · Windows® 7 och senare (installation av drivrutin krävs på Windows® 7)
macOS® X 10.10 och senare Linux® · Processor: Intel® CoreTM i5 Gen 4, 3 GHz och högre Processor: Intel® CoreTM i7 Gen 4 och högre · RAM-minne: 4 GB minne eller högre (8 GB rekommenderas) Telefon · Har USB-CTM-port med stöd för USBTM-strömförsörjning 2.0 eller 3.0 · AndroidTM 7.0 och högre · Processor: Core 2 GHz och högre · RAM-minne: 4 GB minne eller högre
¾Rekommenderad programvara
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾Installation
JVA06 har stöd för dubbel HDMITM-ingång för att fånga in 2 kanaler. Steg 1. Anslut HDMITM IN på JVA06 till utgångsterminalen (HDMITM OUT) på
källenheten (t.ex. spelkonsol) som ska spelas in/strömmas direkt. Steg 2. Anslut datorn med den medföljande USBCTM 3.0 till TypeA-kabeln. Steg 3. Starta ett program från tredje part (t.ex. OBSTM osv.) för att börja
direktströmma och spela in. Steg 4. Anslut skärm/tv till HDMITM-utgången
¾Frågor och svar
F. Varför är det infångade ljudet inte synkroniserat med ljudet på headsetet? S: Ljudet på headsetet är direktsänt, men det infångade ljudet måste överföras till
datorn via USBTM och spelas igen.
F. Strömkällan är ansluten till strömkontakten, varför laddas inte min smarttelefon/dator? S: Kontrollera att du använder C-till-C-kabeln som anslutning mellan
smarttelefonen/datorn och JVA06. Kontrollera också om smarttelefonen/datorn stödjer PD-funktionen.
F. Varför är bilden felaktig när jag använder min smarttelefon för att fånga in en HDMITM-skärm?
S: Smarttelefonen är kanske inte ordentligt ansluten. Kontrollera att du använder USBTM 2.0 C-till-C-kabeln som anslutning mellan smarttelefonen och JVA06.
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· Windows® 7Windows® 7
macOS ® X 10.10 Linux ® · CPUIntel®CoreTM i5 Gen 43 GHz CPUIntel®CoreTM i7 Gen 4 · RAM4 GB8 GB · USBTM Power Delivery 2.03.0USB-CTM · AndroidTM 7.0 · CPU2 GHz · RAM4 GB
¾
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
¾
JVA06HDMITM 1HDMITMJVA06HDMITM In
2USB-CTM3.0Type-AJAV06 3 OBSTM 4/HDMITM Loop Out
¾ Q&A
Q A, USBTM
QPOWER/ AC-to-C/JVA06,
/PD
QHDMITM AUSBTM 2.0 C-to-C
JVA06
· Windows® 7Windows® 7
macOS ® X 10.10 Linux ® · CPUIntel®CoreTM i5 Gen 43 GHz CPUIntel®CoreTM i7 Gen 4 · RAM4 GB8 GB · USBTM Power Delivery 2.03.0USB-CTM · AndroidTM 7.0 · CPU2 GHz · RAM4 GB
Windows®: OBSTM, XSplit® Broadcaster macOS® : OBSTM, QuickTime® AndroidTM : CameraFiTM Live
JVA06HDMITM 1HDMITMJVA06HDMITM In
2USB-CTM 3.0Type-AJAV06 3 OBSTM 4/HDMITM Loop Out
Q&A
Q A, USBTM
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JVA06
LIMITED WARRANTY
j5create offers a limited 2-year warranty. User's wear & tear damage is not included. The user shall call or email j5create customer service with the defect information of the product and obtain a return authorization number. Users are responsible for one-way return freight cost and we will take care of one-way freight back. In order to obtain a return authorization number, users should have the following information handy when calling or emailing the service team:
(i) a copy of the original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) customer's name, address, and telephone number
j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply to: (a) consumable parts, unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) damage caused by use with non-j5create products; (d) damage caused by natural disasters; (e) damage caused by human misuse (lost, accident, abuse, misuse or other external causes); (f) damage caused by operating the product outside the permitted or intended uses described by j5create; (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider; (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create in lieu of any other warranties expressed or implied.
LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
J5CREATE'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. J5CREATE'S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE.
J5CREATE'S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE'S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE'S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE.
For more information please visit our website at http://www.j5create.com
Copyright© 2020 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. Product may not be exactly as shown in the diagrams.
Windows, Skype and Microsoft are trademarks of Microsoft Corp., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. macOS, Mac and Apple are trademarks of Apple Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. USB and USB-C are trademarks of USB Implementers Forum, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Zoom is a trademark of Zoom Video Communications, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Chromebook and Chrome OS are trademarks of Google LLC, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Facebook is a trademark of Facebook, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. All company, product and service names used are for identification purposes only. Use of these names, logos, and brands does not imply endorsement. We disclaim any interest in the marks of others.