C-more EA7 Series Hardware User Manual

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Appendix B

C-more Touch Panel User Manual and Product Inserts

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Touch Panel Runtime Errors

Appendix
B

In this Appendix...
Introduction................................................................................................................ B-2 Runtime Errors............................................................................................................ B-3

Appendix B: Touch Panel Runtime Errors

Introduction

1

The C-more touch panels have diagnostics built-in to the operating system that monitor various

runtime functions that will display an error message on the panel's display indicating that a

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particular error has occurred and what the error represents. The Error Message(s) is displayed in the upper left area of the display screen. The Runtime Errors are also logged into the panel's

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Error log under the Information tab in the panel's System Setup Screens. The Error Log Code, such as RTE-031, is how the error is identified in the error log. See Chapter 5: System

Setup Screens for additional details. The tables that follow show the possible Runtime Errors

4

and include the error message, log error code, tag error code value, cause, etc.

The user can include in their touch panel project the use of this diagnostic information by

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using the system tag name SYS ERR ERRORCODE to control displayed screens, operator messages, etc., and also communicate error information to the PLC or controlling device. If

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a runtime error occurs, the SYS ERR ERRORCODE system tag will contain the numeric value shown under the Tag Code Error Value. For example, if a Low Battery runtime error is

indicated, then the screen display will show Low Battery and the SYS ERR ERRORCODE

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system tag will contain the value 2031. The value of the last runtime error detected will remain in the SYS ERR ERRORCODE.

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If you have difficulty determining the cause of the error, refer to Chapter 8: Troubleshooting for additional help or contact our technical support group at 770-844-4200

9

10

Error Message

Low Battery

11

12

13 14

StrideTM Ethernet Switch 10/100 Base-T
(such as SE-SW5U)

A

H0-ECOM/H0-ECOM100

Ethernet Module

1

B

C-more Touch Panel

Ethernet Port

C DL06 PLC
D

Ethernet CAT5 Cable - Straight-thru

(Bottom View)

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Appendix B: Touch Panel Runtime Errors

Runtime Errors

If there is more than one Runtime Error, then the Error Message displayed at the top of the panel's screen will display for 3 seconds, then be off for 2 seconds. The next Error Message will display for the same time increments, continue through any other active runtime error messages, and then start over. When only one Runtime Error is active, then that message will continuously be displayed until it is no longer active.

No.

Error Log Code

Error Message Located at upper left of screen

Error Message
Tag

Tag Error Code Value

System Screen Info > Error

Cause

Log Error

1

RTE-001

Log Failed.

SYS ERR

Not enough Memory Space in %Device% ERRORCODE

2001

MM/DD/YY HH/MM/SS

The size of the destination memory is not large

Error Code enough to store the data.

RTE-001 See Log File Naming below.

2

RTE-002

Log Failed. %Device% cannot be found

SYS ERR ERRORCODE

MM/DD/YY No device available or

2002

HH/MM/SS the device is defective.

Error Code RTE-002

See Log File Naming below.

3

RTE-003

Log Failed. Can not write file - %file%

SYS ERR ERRORCODE

2003

MM/DD/YY HH/MM/SS

Logging the data has failed due to a problem such as the memory write protect is

Error Code enabled.

RTE-003 See Log File Naming below.

4 RTE-004 Log cache memory is full

SYS ERR ERRORCODE

MM/DD/YY The data log buffer in the

2004

HH/MM/SS SRAM memory is full.

Error Code RTE-004

See Log File Naming below.

Screen Capture

1

RTE-011

Capture Failed.

SYS ERR

Not enough Memory Space in %Device% ERRORCODE

2011

MM/DD/YY HH/MM/SS Error Code RTE-011

The size of the destination memory is not large enough to store the data.

2

RTE-012

Capture Failed. %Device% cannot be found

SYS ERR ERRORCODE

MM/DD/YY

2012

HH/MM/SS No device available or Error Code the device is defective.

RTE-012

3

RTE-013

Capture Failed. Can not write file - %file%

SYS ERR ERRORCODE

MM/DD/YY Logging the data has failed

2013

HH/MM/SS due to a problem such as Error Code the memory write protect is

RTE-013 enabled.

Table continued

Log File Naming
The Log file name is formed automatically in the panel. The visible file name has the format:
Screen Name + "_" + Object name + "_" + Date Stamp YYMMDD + ".txt"
Internal to the panel, the file references are stored as the first four characters of the file name + "~" + a serial number between 000 and 999 + ".txt" So, any "group" of filenames is limited to 999 members.

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Appendix B: Touch Panel Runtime Errors

1 B 3 4 5 6 7 8 9 10 11 12 13 14 A B C D

For Example: The following filenames form the same group. All filenames start with "Scre":

Screen1_Trend1_yymmdd.txt Screen2_Trend2_yymmdd.txt Screen3_Trend3_yymmdd.txt

If an attempt is made to store more than 999 files in a "group" the panel will return RTE001, RTE-002, RTE-003 or RTE-004.

Visible File Name

Internal File Name

Screen1_Trend1_150101.txt Screen2_Trend2_150101.txt Screen3_Trend3_150101.txt Screen1_Trend1_150102.txt Screen2_Trend2_150102.txt Screen3_Trend3_150102.txt ... Screen1_Trend1_151129.txt Screen2_Trend2_151129.txt Screen3_Trend3_151129.txt Screen1_Trend3_151130.txt

SCRE~001.TXT SCRE~002.TXT SCRE~003.TXT SCRE~004.TXT SCRE~005.TXT SCRE~006.TXT
SCRE~997.TXT SCRE~998.TXT SCRE~999.TXT Runtime Error RTE-001

Workaround: To minimize membership in any one group, change the Screen name and the Object name so the first four characters of the visible file name are unique

For example,

Screen Names: S1, S2

Object Names: AAA, BAA

Visible File Name

Internal File Name

S1_AAA_150101.txt S1_BAA_150101.txt S2_AAA_150101.txt S2_BAA_150101.txt S1_AAA_150102.txt S1_BAA_150102.txt S2_AAA_150102.txt S2_BAA_150102.txt ... S1_AAA_151231.txt S1_BAA_151231.txt S2_AAA_151231.txt S2_BAA_151231.txt

S1_A~001.TXT S1_B~001.TXT S2_A~001.TXT S2_B~001.TXT S1_A~002.TXT S1_B~002.TXT S2_A~002.TXT S2_B~002.TXT
S1_A~365.TXT S1_B~365.TXT S2_A~365.TXT S2_B~365.TXT

Note that there is no conflict between file names and since no log group will exceed 365 (days) the 999 member limit is never exceeded.

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Appendix B: Touch Panel Runtime Errors

Runtime Errors (cont'd)

Error No. Log
Code
Handshake

Error Message Located at upper left of screen

Error Message
Tag

1 RTE-021 Handshake Timeout Error

SYS ERR ERRORCODE

Battery 1 RTE-031 Low Battery
e-mail 1 RTE-041 E-mail Connection Error %Address%

SYS ERR ERRORCODE
SYS ERR ERRORCODE

2 RTE-042 Send E-mail Error %Address%

Send FTP

1

RTE-051

FTP Connection Error %Address%&%ID%

SYS ERR ERRORCODE
SYS ERR ERRORCODE

2

RTE-052

Send FTP Error %Address%&%ID%

SYS ERR ERRORCODE

Sound

1 RTE-081 Sound Failed. Not enough Memory

SYS ERR ERRORCODE

Confiict

1

RTE-091

IPAddress Conflict - Corrct IP Address and Power Cycle

SYS ERR ERRORCODE

Tag Error Code Value

System Screen Info > Error

MM/DD/YY

2021

HH/MM/SS Error Code

RTE-021

MM/DD/YY

2031

HH/MM/SS Error Code

RTE-031

MM/DD/YY

2041

HH/MM/SS Error Code

RTE-041

MM/DD/YY

2042

HH/MM/SS Error Code

RTE-042

MM/DD/YY

2051

HH/MM/SS Error Code

RTE-051

MM/DD/YY

2052

HH/MM/SS Error Code

RTE-052

MM/DD/YY

2081

HH/MM/SS Error Code

RTE-081

MM/DD/YY

2091

HH/MM/SS Error Code

RTE-091

Cause
A communications timeout occurred when either a Recipe or Numeric Entry Object, in which Notification and Handshake signals are used, failed to complete the responses.
The panel's backup battery voltage level has fallen below 1.8 VDC and should be replaced.
An incorrect SMTP address has been entered into the Touch Panel Network dialog screen. An incorrect email address has been entered into the Address Book.
An incorrect FTP Service has been assigned into the Touch Panel Network dialog screen. Permission to write to the FTP folder has not been authorized. The FTP site may require a user ID and password.
The sound file failed to play due to insufficient memory.
Conflict of IP Address

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Appendix B: Touch Panel Runtime Errors

Runtime Errors (cont'd)

1 B

No.

Error Log Code

Error Message Located at upper left of screen

Error Message
Tag

3 Multiple Recipe

4

1 RTE-101 Record doesn't exist

SYS ERR ERRORCODE

5

2 RTE-102 File cannot open

SYS ERR ERRORCODE

6

3

RTE-103 E-mail Connection Error %Address%

SYS ERR ERRORCODE

7
4 RTE-104 Send E-mail Error %Address%
8

SYS ERR ERRORCODE

9

5 RTE-105 Recipe - Index (%Row%) error

SYS ERR ERRORCODE

10

6 RTE-106 Not enough buffer memory

SYS ERR ERRORCODE

11 12 13 14 A B C D

7 RTE-107 File cannot write

SYS ERR ERRORCODE

8 RTE-108 Wrong file format

SYS ERR ERRORCODE

9

RTE-109

Not

enough

Memory

Space

in

%Device%

SYS ERR ERRORCODE

Action

1 RTE-121 Action Overflows

SYS ERR ERRORCODE

SRAM Error

1 RTE-500 SRAM Check Sum Error

SYS ERR ERRORCODE

Tag Error Code Value

System Screen Info > Error

MM/DD/YY

2101

HH/MM/SS Error Code

RTE-101

MM/DD/YY

2102

HH/MM/SS Error Code

RTE-102

MM/DD/YY

2103

HH/MM/SS Error Code

RTE-103

MM/DD/YY

2104

HH/MM/SS Error Code

RTE-104

MM/DD/YY

2105

HH/MM/SS Error Code

RTE-105

MM/DD/YY

2106

HH/MM/SS Error Code

RTE-106

MM/DD/YY

2107

HH/MM/SS Error Code

RTE-107

MM/DD/YY

2108

HH/MM/SS Error Code

RTE-108

MM/DD/YY

2109

HH/MM/SS Error Code

RTE-109

MM/DD/YY

2121

HH/MM/SS Error Code

RTE-121

MM/DD/YY

2500

HH/MM/SS Error Code

RTE-500

Cause
The recipe file or data doesn't exist.
The recipe file cannot be opened.
Abnormality is found in the numberic character data of the recipe file. Abnormality is found in the Tag data of the recipe file. Recipe was operated by the record number outside the range.
Memory allocation error
There was an error trying to write the recipe file.
The recipe file format is incorrect.
Insufficient storage space on media.
The number of actions executed in the event exceeded the maximum number.
Memory in Panel has been Corrupted by Power Loss, etc.

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