C-more Touch Panel User Manual and Product Inserts
Touch Panel Runtime Errors Appendix B In this Appendix... Introduction................................................................................................................ B-2 Runtime Errors............................................................................................................ B-3 Appendix B: Touch Panel Runtime Errors Introduction 1 The C-more touch panels have diagnostics built-in to the operating system that monitor various runtime functions that will display an error message on the panel's display indicating that a B particular error has occurred and what the error represents. The Error Message(s) is displayed in the upper left area of the display screen. The Runtime Errors are also logged into the panel's 3 Error log under the Information tab in the panel's System Setup Screens. The Error Log Code, such as RTE-031, is how the error is identified in the error log. See Chapter 5: System Setup Screens for additional details. The tables that follow show the possible Runtime Errors 4 and include the error message, log error code, tag error code value, cause, etc. The user can include in their touch panel project the use of this diagnostic information by 5 using the system tag name SYS ERR ERRORCODE to control displayed screens, operator messages, etc., and also communicate error information to the PLC or controlling device. If 6 a runtime error occurs, the SYS ERR ERRORCODE system tag will contain the numeric value shown under the Tag Code Error Value. For example, if a Low Battery runtime error is indicated, then the screen display will show Low Battery and the SYS ERR ERRORCODE 7 system tag will contain the value 2031. The value of the last runtime error detected will remain in the SYS ERR ERRORCODE. 8 If you have difficulty determining the cause of the error, refer to Chapter 8: Troubleshooting for additional help or contact our technical support group at 770-844-4200 9 10 Error Message Low Battery 11 12 13 14 StrideTM Ethernet Switch 10/100 Base-T (such as SE-SW5U) A H0-ECOM/H0-ECOM100 Ethernet Module 1 B C-more Touch Panel Ethernet Port C DL06 PLC D Ethernet CAT5 Cable - Straight-thru (Bottom View) B-2 ® EA-USER-M Hardware User Manual, 3rd Ed, Rev A, 06/20 Appendix B: Touch Panel Runtime Errors Runtime Errors If there is more than one Runtime Error, then the Error Message displayed at the top of the panel's screen will display for 3 seconds, then be off for 2 seconds. The next Error Message will display for the same time increments, continue through any other active runtime error messages, and then start over. When only one Runtime Error is active, then that message will continuously be displayed until it is no longer active. No. Error Log Code Error Message Located at upper left of screen Error Message Tag Tag Error Code Value System Screen Info > Error Cause Log Error 1 RTE-001 Log Failed. SYS ERR Not enough Memory Space in %Device% ERRORCODE 2001 MM/DD/YY HH/MM/SS The size of the destination memory is not large Error Code enough to store the data. RTE-001 See Log File Naming below. 2 RTE-002 Log Failed. %Device% cannot be found SYS ERR ERRORCODE MM/DD/YY No device available or 2002 HH/MM/SS the device is defective. Error Code RTE-002 See Log File Naming below. 3 RTE-003 Log Failed. Can not write file - %file% SYS ERR ERRORCODE 2003 MM/DD/YY HH/MM/SS Logging the data has failed due to a problem such as the memory write protect is Error Code enabled. RTE-003 See Log File Naming below. 4 RTE-004 Log cache memory is full SYS ERR ERRORCODE MM/DD/YY The data log buffer in the 2004 HH/MM/SS SRAM memory is full. Error Code RTE-004 See Log File Naming below. Screen Capture 1 RTE-011 Capture Failed. SYS ERR Not enough Memory Space in %Device% ERRORCODE 2011 MM/DD/YY HH/MM/SS Error Code RTE-011 The size of the destination memory is not large enough to store the data. 2 RTE-012 Capture Failed. %Device% cannot be found SYS ERR ERRORCODE MM/DD/YY 2012 HH/MM/SS No device available or Error Code the device is defective. RTE-012 3 RTE-013 Capture Failed. Can not write file - %file% SYS ERR ERRORCODE MM/DD/YY Logging the data has failed 2013 HH/MM/SS due to a problem such as Error Code the memory write protect is RTE-013 enabled. Table continued Log File Naming The Log file name is formed automatically in the panel. The visible file name has the format: Screen Name + "_" + Object name + "_" + Date Stamp YYMMDD + ".txt" Internal to the panel, the file references are stored as the first four characters of the file name + "~" + a serial number between 000 and 999 + ".txt" So, any "group" of filenames is limited to 999 members. 1 B 3 4 5 6 7 8 9 10 11 12 13 14 A B C D ® EA-USER-M Hardware User Manual, 3rd Ed, Rev A, 06/20 B-3 Appendix B: Touch Panel Runtime Errors 1 B 3 4 5 6 7 8 9 10 11 12 13 14 A B C D For Example: The following filenames form the same group. All filenames start with "Scre": Screen1_Trend1_yymmdd.txt Screen2_Trend2_yymmdd.txt Screen3_Trend3_yymmdd.txt If an attempt is made to store more than 999 files in a "group" the panel will return RTE001, RTE-002, RTE-003 or RTE-004. Visible File Name Internal File Name Screen1_Trend1_150101.txt Screen2_Trend2_150101.txt Screen3_Trend3_150101.txt Screen1_Trend1_150102.txt Screen2_Trend2_150102.txt Screen3_Trend3_150102.txt ... Screen1_Trend1_151129.txt Screen2_Trend2_151129.txt Screen3_Trend3_151129.txt Screen1_Trend3_151130.txt SCRE~001.TXT SCRE~002.TXT SCRE~003.TXT SCRE~004.TXT SCRE~005.TXT SCRE~006.TXT SCRE~997.TXT SCRE~998.TXT SCRE~999.TXT Runtime Error RTE-001 Workaround: To minimize membership in any one group, change the Screen name and the Object name so the first four characters of the visible file name are unique For example, Screen Names: S1, S2 Object Names: AAA, BAA Visible File Name Internal File Name S1_AAA_150101.txt S1_BAA_150101.txt S2_AAA_150101.txt S2_BAA_150101.txt S1_AAA_150102.txt S1_BAA_150102.txt S2_AAA_150102.txt S2_BAA_150102.txt ... S1_AAA_151231.txt S1_BAA_151231.txt S2_AAA_151231.txt S2_BAA_151231.txt S1_A~001.TXT S1_B~001.TXT S2_A~001.TXT S2_B~001.TXT S1_A~002.TXT S1_B~002.TXT S2_A~002.TXT S2_B~002.TXT S1_A~365.TXT S1_B~365.TXT S2_A~365.TXT S2_B~365.TXT Note that there is no conflict between file names and since no log group will exceed 365 (days) the 999 member limit is never exceeded. B-4 ® EA-USER-M Hardware User Manual, 3rd Ed, Rev A, 06/20 Appendix B: Touch Panel Runtime Errors Runtime Errors (cont'd) Error No. Log Code Handshake Error Message Located at upper left of screen Error Message Tag 1 RTE-021 Handshake Timeout Error SYS ERR ERRORCODE Battery 1 RTE-031 Low Battery e-mail 1 RTE-041 E-mail Connection Error %Address% SYS ERR ERRORCODE SYS ERR ERRORCODE 2 RTE-042 Send E-mail Error %Address% Send FTP 1 RTE-051 FTP Connection Error %Address%&%ID% SYS ERR ERRORCODE SYS ERR ERRORCODE 2 RTE-052 Send FTP Error %Address%&%ID% SYS ERR ERRORCODE Sound 1 RTE-081 Sound Failed. Not enough Memory SYS ERR ERRORCODE Confiict 1 RTE-091 IPAddress Conflict - Corrct IP Address and Power Cycle SYS ERR ERRORCODE Tag Error Code Value System Screen Info > Error MM/DD/YY 2021 HH/MM/SS Error Code RTE-021 MM/DD/YY 2031 HH/MM/SS Error Code RTE-031 MM/DD/YY 2041 HH/MM/SS Error Code RTE-041 MM/DD/YY 2042 HH/MM/SS Error Code RTE-042 MM/DD/YY 2051 HH/MM/SS Error Code RTE-051 MM/DD/YY 2052 HH/MM/SS Error Code RTE-052 MM/DD/YY 2081 HH/MM/SS Error Code RTE-081 MM/DD/YY 2091 HH/MM/SS Error Code RTE-091 Cause A communications timeout occurred when either a Recipe or Numeric Entry Object, in which Notification and Handshake signals are used, failed to complete the responses. The panel's backup battery voltage level has fallen below 1.8 VDC and should be replaced. An incorrect SMTP address has been entered into the Touch Panel Network dialog screen. An incorrect email address has been entered into the Address Book. An incorrect FTP Service has been assigned into the Touch Panel Network dialog screen. Permission to write to the FTP folder has not been authorized. The FTP site may require a user ID and password. The sound file failed to play due to insufficient memory. Conflict of IP Address 1 B 3 4 5 6 7 8 9 10 11 12 13 14 A B C D ® EA-USER-M Hardware User Manual, 3rd Ed, Rev A, 06/20 B-5 Appendix B: Touch Panel Runtime Errors Runtime Errors (cont'd) 1 B No. Error Log Code Error Message Located at upper left of screen Error Message Tag 3 Multiple Recipe 4 1 RTE-101 Record doesn't exist SYS ERR ERRORCODE 5 2 RTE-102 File cannot open SYS ERR ERRORCODE 6 3 RTE-103 E-mail Connection Error %Address% SYS ERR ERRORCODE 7 4 RTE-104 Send E-mail Error %Address% 8 SYS ERR ERRORCODE 9 5 RTE-105 Recipe - Index (%Row%) error SYS ERR ERRORCODE 10 6 RTE-106 Not enough buffer memory SYS ERR ERRORCODE 11 12 13 14 A B C D 7 RTE-107 File cannot write SYS ERR ERRORCODE 8 RTE-108 Wrong file format SYS ERR ERRORCODE 9 RTE-109 Not enough Memory Space in %Device% SYS ERR ERRORCODE Action 1 RTE-121 Action Overflows SYS ERR ERRORCODE SRAM Error 1 RTE-500 SRAM Check Sum Error SYS ERR ERRORCODE Tag Error Code Value System Screen Info > Error MM/DD/YY 2101 HH/MM/SS Error Code RTE-101 MM/DD/YY 2102 HH/MM/SS Error Code RTE-102 MM/DD/YY 2103 HH/MM/SS Error Code RTE-103 MM/DD/YY 2104 HH/MM/SS Error Code RTE-104 MM/DD/YY 2105 HH/MM/SS Error Code RTE-105 MM/DD/YY 2106 HH/MM/SS Error Code RTE-106 MM/DD/YY 2107 HH/MM/SS Error Code RTE-107 MM/DD/YY 2108 HH/MM/SS Error Code RTE-108 MM/DD/YY 2109 HH/MM/SS Error Code RTE-109 MM/DD/YY 2121 HH/MM/SS Error Code RTE-121 MM/DD/YY 2500 HH/MM/SS Error Code RTE-500 Cause The recipe file or data doesn't exist. The recipe file cannot be opened. Abnormality is found in the numberic character data of the recipe file. Abnormality is found in the Tag data of the recipe file. Recipe was operated by the record number outside the range. Memory allocation error There was an error trying to write the recipe file. The recipe file format is incorrect. Insufficient storage space on media. The number of actions executed in the event exceeded the maximum number. Memory in Panel has been Corrupted by Power Loss, etc. B-6 ® EA-USER-M Hardware User Manual, 3rd Ed, Rev A, 06/20Adobe PDF Library 15.0