Shure Incorporated 3/8 • • • • • • • • 1. 2. Shure Update Utility Shure Update Utility Quickstart Instructions Shure Update Utility The Shure Update Utility (SUU) is a free desktop application for Mac and Windows that downloads, stores, and sends new
Shure Update Utility Shure Update Utility Version: 9.2 (2020-K) Table of Contents Shure Update Utility Shure Update Utility Quickstart Instructions Shure Update Utility What You Need Downloading New Firmware 3 Connecting Hardware 3 Send Updates 3 Troubleshooting 3 Wireless System Shure Incorporated 3 4 5 6 7 2/8 Shure Incorporated Shure Update Utility Shure Update Utility Quickstart Instructions Shure Update Utility The Shure Update Utility (SUU) is a free desktop application for Mac and Windows that downloads, stores, and sends new firmware versions to connected devices. Firmware updates are part of the maintenance of your electronic devices. Firmware updates: · Ensure the functionality and interoperability of your Shure hardware and software · May include new features and added functionality · Delivers minor fixes or patches What You Need · A computer with an Internet connection · The Shure Update Utility software (available at ) · Shure hardware to be updated · Cables to connect Shure gear to the computer · Network switch for connecting multiple devices at once (Ethernet devices only) Downloading New Firmware After downloading firmware to the SUU, devices can be updated offline if your system is in a location without easy internet ac cess. To download the latest firmware versions, open the Shure Update Utility. 1. Click the Updates button at the top of the window to open the DownloadManager. This button will be labeled either "Checkforupdates..." or "[#]updatesavailable" 2. From the DownloadManager, select the desired firmware versions. The dropdown in the upper right allows you to quickly selectall or selectnone. 3/8 Shure Incorporated 3. Click Download, and then Close the DownloadManager. Downloaded firmware is listed and can be viewed and man aged in the Firmware tab. Connecting Hardware Connect your device or network switch to your computer. A wired connection is required when updating device firmware. A network switch can connect multiple devices simultaneously. A "star" configuration is not required, but is strongly recom mended. Connect the Ethernet port on a single device directly to your computer. 4/8 Input Type Cable Type Shure Incorporated RJ45 Ethernet Cat5e Checking Your Connection To verify your devices are connected properly: · Open the UpdateDevicestab on the Shure Update Utility · Confirm all connected devices appear in the list If any devices do not display: · Check all physical connections · Ensure all devices are powered on · Refer to the Troubleshooting section of the SUU user guide Send Updates Push to Connected Devices In the UpdateDevicestab, all items with available updates may be pre-selected (indicated by a checked check box). To change the firmware version being sent, double-click the device's row in the Versiontoinstall column. When all devices to be updated are checked and the proper version is selected, click SendUpdates... Do not turn off, unplug or disconnect the system during a firmware update. If an interruption occurs, reconnect the device to your computer and send the relevant updates again. 5/8 Shure Incorporated Push to Wireless Components Firmware updates may include firmware for supported wireless components. Certain systems support updating of transmitters when docked in networked charging stations. Others can be connected to your computer directly via USB. These systems can be connected to your computer and updated through the SUU. Wireless components that are not updated through the SUU use infrared ports to send the updates from the host device to the wireless components. To initiate an IR update: · Navigate: Access the TxFirmwareUpdate option in the menu of the host device · Align: Line up the IR ports on both devices such that they will stay aligned until the update is complete (up to 50 seconds or more) · Initiate: Select TxFirmwareUpdate to begin the transfer For more information on updating portable devices, select your system: Product Family Portable Device Update Method Microflex Networked Charging Station QLX-D IR sync ULX-D IR sync PSM1000 IR sync Axient IR sync Axient Digital IR sync Troubleshooting The following are some of the most common issues SUU users have reported. If your issue is not addressed here, please con tact customer support by visiting Shure.com and choosing your region Connected devices don't display First, verify that all components are powered on and all physical connections are secure. For devices updated via Ethernet: 1. Make sure you've selected the computer's network interface card (NIC) that corresponds with the network connection to your Shure hardware. To view or change the selected NIC, go to Preferences > Network in the SUU. 2. If the proper NIC is selected, check your computer's firewall settings and make sure the SUU is listed as an allowed ap plication. Log in to your computer as an administrator to gain full access to your firewall settings or contact your IT ad ministrator for assistance. For third-party firewall software, refer to the manufacturer's instructions for granting access to each instance of an application (there may be more than one instance). If you receive an alert pop-up that blocks the SUU, check the boxes to allow access for all networks (Domain Networks, Private Networks, and Public Networks). 6/8 Shure Incorporated 3. Some systems require Power over Ethernet (PoE) in order to be discoverable. Make sure your network switch provides PoE, or use a PoE injector. SUU is locked in "discovering..." When devices in the UpdateDevicestab constantly shows discovering..., make sure your computer and your Shure hardware are connected to the same subnet. Model-specific instructions for accessing the network menu and configuring IP addresses are available here. Current firmware version displays with an asterisk An asterisk next to the current firmware version indicates a problem with the firmware installed on the device. If you are unable to update to a new version, try reinstalling the current version. This may take several attempts. After the cur rent version installs correctly, you may update to the new version as normal. Wireless System MXW Transmitter Firmware Updates Dock all MXW transmitters in the networked charging station that is connected to the same network and subnet as your com puter. Install updates through the SUU as you would any other connected device. If the MXW Audio Network Interface is connected via Port 4, ensure that the Network mode is set to Switched mode (default) from the Preferences tab of the ANI control software. QLX-D Transmitter Firmware Updates Download the appropriate firmware package to the receiver: · HH BP = handheld or bodypack firmware · BN GN = gooseneck or boundary firmware 1. On the receiver, Press menu while holding the enter button to access the advanced menu. Use the menu button to nav igate to the update menu. 2. Press enter to start the update. 3. When the red IR LED flashes, align the receiver and transmitter IR sync ports. The red LED will remain illuminated to indicate correct alignment and the download will automatically start. 7/8 Shure Incorporated 4. Maintain alignment during the update and monitor download progress (0 to 100%) on the receiver screen. 5. When the update is complete, "TX Update good" is shown on the receiver display. If the screen shows Err.009, update again with a transmitter type that matches the firmware held by the receiver. Do not turn off the transmitter until the update is complete. ULX-D Transmitter Firmware Update 1. Go to DEVICEUTILITIES > TXFWUPDATE on the receiver. 2. Download the appropriate firmware package to the receiver: HH BP = handheld or bodypack firmware BN GN = gooseneck or boundary firmware 3. Place the transmitter on its side and align the IR ports. 4. Press ENTER on the receiver to begin the download to the transmitter. IR ports must be aligned for the entire down load, which can take 50 seconds or longer. Do not turn off the transmitter until the update is complete. Axient Digital Transmitter Firmware Update Download firmware to the receiver first, and then update transmitters to the same firmware version to ensure consistent opera tion. 1. Go to DeviceConfiguration > TxFirmwareUpdate on the receiver. 2. Place the transmitter on its side and align the IR ports. 3. Press ENTER on the receiver to begin the download to the transmitter. IR ports must be aligned for the entire down load, which can take 50 seconds or longer. Do not turn off the transmitter until the update is complete. Axient Transmitter Firmware Updates 1. Download the transmitter firmware to the AXT400 receiver via the SUU 2. On the transmitter, navigate to Tx > IRPresets > FWUpdate 3. Align the receiver and transmitter IR ports and press Download Once the download is complete, which can take 50 seconds or longer, the transmitter automatically begins the firmware up date, which overwrites the existing firmware. Do not turn off the transmitter until the update is complete. PSM1000 Receiver Firmware Update 1. On the transmitter, navigate to the Util > More > FWUpdate menu. 2. Align the receiver and transmitter IR ports and press Download. The download begins, which can take 50 seconds or longer. Once the download is complete, the receiver automatically begins the firmware update, which overwrites the existing firmware. Do not turn off the receiver until the update is complete. 8/8RealObjects PDFreactor(R) 10.0.10722.2, Serial No: 4363, Licensed for: Shure Incorporated RealObjects PDFreactor(R) 10.0.10722.2, Serial No: 4363, Licensed for: Shure Incorporated