Ahsay Technical

Nelson Kwan

Ahsay Technical

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PDF guide acb quickstart mac v8

Ahsay A-Click Backup v8 Quick Start Guide for macOS
Ahsay Systems Corporation Limited
11 October 2021
www.ahsay.com

Copyright Notice
© 2021 Ahsay Systems Corporation Limited. All rights reserved.
The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is subject to change without notice and does not represent a commitment on the part of the vendor, Ahsay Systems Corporation Limited does not warrant that this document is error free. If you find any errors in this document, please report to Ahsay Systems Corporation Limited in writing.
This product includes software developed by the Apache Software Foundation (https://www.apache.org/).
Trademarks
Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup Manager, Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup System and Ahsay NAS Client Utility, Ahsay Mobile are trademarks of Ahsay Systems Corporation Limited. Amazon S3 is a registered trademark of Amazon Web Services, Inc., or its affiliates. Apple and Mac OS X, macOS, and iOS are registered trademarks of Apple Computer, Inc. Dropbox is a registered trademark of Dropbox Inc. Google Cloud Storage, Google Drive, Google Authenticator, and Android are registered trademarks of Google Inc. Wasabi Hot Cloud Storage is a registered trademark of Wasabi Technologies Inc. Backblaze B2 Cloud Storage is a registered trademark of Backblaze Inc. MariaDB is a registered trademark of MariaDB Corporation AB. Lotus, Domino, and Notes are registered trademark of IBM Corporation. Microsoft Windows, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Hyper-V, Microsoft Azure, OneDrive, OneDrive for Business, Microsoft Authenticator, and Microsoft Office 365 are registered trademarks of Microsoft Corporation. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Oracle 11g, Oracle 12c, Oracle 18c, Oracle 19c, and MySQL are registered trademarks of Oracle Corporation. Rackspace and OpenStack are registered trademarks of Rackspace US, Inc. Red Hat, Red Hat Enterprise Linux, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc. www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. ShadowProtect is a registered trademark of StorageCraft Technology Corporation. VMware ESXi, vCenter, and vSAN are registered trademarks of VMware, Inc. All other product names are registered trademarks of their respective owners.
Disclaimer
Ahsay Systems Corporation Limited will not have or accept any liability, obligation, or responsibility whatsoever for any loss, destruction, or damage (including without limitation consequential loss, destruction, or damage) however arising from or in respect of any use or misuse of reliance on this document. By reading and following the instructions in this document, you agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to time by Ahsay Systems Corporation Limited without prior notice to you.
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Revision History

Date

Descriptions

Type of modification

25 March 2021 7 April 2021 30 April 2021
25 May 2021 18 June 2021 11 October 2021

Updated Ch. 6.3 and Ch. 9;

Modifications

Updated Ch. 9; Added sub-chapters for the detailed process diagrams in Ch. 9.1, 9.2, 9.2.1, 9.2.2 and 9.3

New / Modifications

Added Ch. 7.6.3 Usage; Added new diagrams for the detailed process of Data Integrity Check (DIC) and updated screenshots for the Rebuild index option in Ch. 7.9.1; Updated description of Space Freeing Up in Ch. 7.9.2; Updated description of Delete Backup Data in Ch. 7.9.3; Added notes for Periodic Data Integrity Check (PDIC) in Ch. 9.1

New / Modifications

Added requirements in Ch. 3.8 and 3.9; Modified Ch. 5.1 and 5.2; Updated screenshots of the Profile menu in Ch. 7.1.1 to 7.1.7; added Mobile Backup in Ch. 7.8.2

New / Modifications

Added note on free trial and save password in New Ch. 6.2, 6.3, 6.4, 7.1.5, 7.1.6 and Appendix C

Added steps in the installation process in Ch. 5.2.1 and 5.2.2; Added 2FA registration steps in Ch. 6; Modified login steps to AhsayACB in Ch. 7; Added unable to login with 2FA scenario in Ch. 8; Modified screenshots and added Repair with authenticator feature in Ch. 9.1.6; Updated screenshots, change location and added browse files in Ch. 9.8.2

New / Modifications

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Table of Contents
1 Overview..........................................................................................................1 1.1 What is this software? ......................................................................................... 1 1.2 System Architecture ............................................................................................ 1 1.3 Mobile Backup Server ......................................................................................... 2 1.4 Two-Factor Authentication................................................................................... 5
2 Requirements for Ahsay Mobile ....................................................................7 2.1 Backup Software Version Requirement ............................................................... 7 2.2 Network Connection ............................................................................................ 7 2.3 Android and iOS Version Requirement ................................................................ 7
3 Requirements for AhsayACB on macOS ......................................................8 3.1 Hardware Requirements...................................................................................... 8 3.2 Software Requirements ....................................................................................... 8 3.3 Full Disk Access Permission................................................................................ 8 3.4 Installation on Root Drive .................................................................................... 8 3.5 Two-Factor Authentication Requirements............................................................ 8 3.6 Mobile Backup Requirements.............................................................................. 9 3.7 Firewall Settings .................................................................................................. 9 3.8 Network Bandwidth ............................................................................................. 9 3.9 ARM (M1) CPU ................................................................................................... 9 3.10 Limitations......................................................................................................... 9 3.11 Best Practices and Recommendations.............................................................10
4 Get Started with AhsayACB.........................................................................11 5 Download and Install AhsayACB ................................................................ 12
5.1 Download AhsayACB .........................................................................................13 5.2 Install AhsayACB................................................................................................14
5.2.1 Online Installation using DMG online installer .....................................14 5.2.2 Offline Installation using TAR GZ offline installer.................................19 5.3 AhsayACB Services ...........................................................................................24 5.3.1 Option 1: Stop and Start......................................................................26 5.3.2 Option 2: Stop and Start......................................................................26 5.4 RunLevel Symlink Check....................................................................................27 5.5 Mobile Backup Server (MBS) Status Check and Ahsay Mobile app Connection
Check ..................................................................................................28 6 Register device for 2FA in AhsayACB ........................................................31
6.1 Using Ahsay Mobile Authenticator ......................................................................31
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6.1.1 Without Mobile Add-on Module ...........................................................31 6.1.2 With Mobile Add-on Module ................................................................42 6.2 Using Microsoft Authenticator.............................................................................48 6.3 Using Google Authenticator................................................................................56 7 Logging in to AhsayACB..............................................................................63 7.1 Login to AhsayACB without 2FA.........................................................................63 7.2 Login to AhsayACB with 2FA using Ahsay Mobile Authenticator ........................64 7.3 Login to AhsayACB with 2FA using Microsoft Authenticator ...............................69 7.4 Login to AhsayACB with 2FA using Google Authenticator ..................................71 7.5 Login to AhsayACB with 2FA using Twilio ..........................................................73 8 Unable to log in to AhsayACB with 2FA .....................................................76 9 AhsayACB Overview ....................................................................................78 9.1 Profile ...........................................................................................................79 9.1.1 General ...............................................................................................79 9.1.2 Contacts..............................................................................................81 9.1.3 Time Zone...........................................................................................83 9.1.4 Encryption Recovery ...........................................................................84 9.1.5 Password ............................................................................................85 9.1.6 Authentication .....................................................................................87 9.1.7 Security Settings .................................................................................96 9.2 Language ...........................................................................................................98 9.3 Information .........................................................................................................98 9.4 Backup ...........................................................................................................99 9.5 Backup Sets .......................................................................................................99 Backup Set Settings.........................................................................................99 9.6 Report .........................................................................................................125 9.6.1 Backup..............................................................................................125 9.6.2 Restore .............................................................................................129 9.6.3 Usage ...............................................................................................130 9.7 Restore .........................................................................................................132 9.8 Settings .........................................................................................................134 9.8.1 Proxy.................................................................................................134 9.8.2 Mobile Backup ..................................................................................136 9.9 Utilities .........................................................................................................147 9.9.1 Data Integrity Check..........................................................................147 9.9.2 Space Freeing Up .............................................................................165 9.2.1 Delete Backup Data ..........................................................................168
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9.9.4 Decrypt Backup Data ........................................................................173 10 Create a Backup Set ...................................................................................174 11 Overview on Backup Process....................................................................182
11.1 Periodic Data Integrity Check (PDIC) Process ...............................................183 11.2 Backup Set Index Handling Process ..............................................................185
11.2.1 Start Backup Job ..............................................................................185 11.2.2 Completed Backup Job ....................................................................186 11.3 Data Validation Check Process ......................................................................187 12 Run Backup Jobs .......................................................................................188 12.1 Login to AhsayACB ........................................................................................188 12.2 Start a Manual Backup...................................................................................188 13 Restore Data................................................................................................191 13.1 Login to AhsayACB ........................................................................................191 13.2 Restore Data..................................................................................................191 13.3 Restore Filter .................................................................................................199 14 Mobile Backup and Restore to AhsayCBS and Predefined Destination 204 14.1 Create a File Backup Set ...............................................................................204 14.2 Run a Backup Job..........................................................................................213 14.3 Restore Data..................................................................................................216 14.3.1 Original Location ..............................................................................217 14.3.2 Alternate Location.............................................................................224 15 Contact Ahsay.............................................................................................234 15.1 Technical Assistance .....................................................................................234 15.2 Documentation...............................................................................................234 Appendix ............................................................................................................ 235 Appendix A: Uninstall AhsayACB ..........................................................................235 Appendix B: Example Scenarios for Restore Filter ................................................237 Appendix C: Create Free Trial account in AhsayACB............................................245 Appendix D: Setting up Full Disk Access Permission ............................................250
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1 Overview
1.1 What is this software?
Ahsay brings you specialized client backup software, namely AhsayACB, to provide a comprehensive backup solution for protecting file(s) / folder(s) on your machine, with a wide variety of backup destinations (major cloud storage service providers, FTP/SFTP, local drive, etc.) of your choice.
1.2 System Architecture
Below is the system architecture diagram illustrating the major elements involved in the backup process among the backup machine, AhsayACB and AhsayCBS.
NOTE The first mobile backup may take up a few hours to back up all the photos and videos from your device. Subsequent backups will take less time. Please do the following for the first mobile backup to prevent any interruption during backup process:
· For Android, disable screen lock or timeout · For iOS, disable auto-lock · Turn off all power saving modes · Connect to power source

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1.3 Mobile Backup Server
Starting with AhsayACB v8.5.0.0, the Mobile Backup Server (MBS) will be utilized to handle mobile backup and restore of Ahsay Mobile app. It is an integral part of AhsayACB.
System Diagram
The Mobile Backup Server (MBS) will be activated automatically when a mobile device installed with the Ahsay Mobile app is successfully registered for mobile backup with AhsayACB. Afterwards, it will be automatically restarted whenever the AhsayACB services is restarted or when the AhsayACB machine is rebooted or powered on. The MBS will be deactivated when all mobile devices have deregistered from the mobile backup settings and the AhsayACB services is restarted.
The MBS will use the following port ranges, TCP Port: 55000 to 55099, UDP Port: 55200 to 55299, Protocol: Http, for the request of Ahsay Mobile app.
The default TCP and UDP ports are 55000 and 55200, if these ports are already in use by other applications or services, then the MBS will automatically acquire another port.
The actual TCP and UDP port can be seen on AhsayACB when pairing a mobile device for mobile backup.

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Photos and videos are stored either in mobile device's internal memory or SD Card. These are selected as backup source using the Ahsay Mobile app and will be backed up to the local destination of a Ahsay machine, that can be a Hard Drive, Flash Drive, and/or Network Drive in their ORIGINAL format unencrypted. For Android, photos and videos will retain all EXIF. While for iOS, photos and videos will retain most of the EXIF including, capture date, location, and lens.

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If storage of photos and videos to a predefined destination is required, then this can be done using AhsayACB to perform a secondary backup and restore of the photos and videos on the local drive to the predefined destination.
To backup and restore photos and/or videos from the Ahsay Mobile app to AhsayACB then AhsayCBS and/or Predefined Destination is a two-step process.
1st: Backup of photos and/or videos from Ahsay Mobile app to AhsayACB local destination.
2nd: Create a File backup set using AhsayACB, using the local backup destination as the backup source, and then backup this backup set to AhsayCBS and/or Predefined Destination.

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1.4 Two-Factor Authentication
New two-factor authentication implemented on AhsayACB v8.5.0.0 onwards, to include support for TOTP (Time-based One-time Password) and Push notification authentication using the Ahsay Mobile app to provide additional security for the user login process. Since aside from logging in with just a username and password, if two-factor authentication is enabled for the account, there will be an added step that is needed to be able to login.
Upon initial login to AhsayACB, you will have an option to setup two-factor authentication or skip the setup and do it later. If you continue the setup of two-factor authentication, it will be automatically enabled for your account. Several mobile devices may be added for authentication.
For logins with two-factor authentication enabled, you will be asked to select the method that you would like to use. This depends on the authenticator app used, you will either accept the login request in the Ahsay Mobile app or enter a one-time password generated in the third-party TOTP authenticator app such as Google Authenticator, Microsoft Authenticator, LastPass etc.

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This illustrates the registration of mobile devices for Two-Factor Authentication.

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2 Requirements for Ahsay Mobile
2.1 Backup Software Version Requirement
Download and install the latest version of AhsayACB v8.5.0.0 or above. Download and install the latest version of Ahsay Mobile app on the Play Store for android mobile devices and on the App Store for iOS mobile devices.
2.2 Network Connection
Ensure that the Ahsay Mobile app is connected to the same local network as the AhsayACB machine. Failure to do so will prevent you from performing backup and/or restore.
2.3 Android and iOS Version Requirement
For android device, android version must be 8 or above. For apple device, iOS version must be 12.0.0 or above.

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3 Requirements for AhsayACB on macOS
3.1 Hardware Requirements
Refer to the link below for details of the minimum and recommended requirements for installing AhsayACB: FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above
3.2 Software Requirements
Refer to the following link for details of the operating systems, applications and databases supported by AhsayACB: FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above
3.3 Full Disk Access Permission
macOS 10.15 or higher "Full Disk Access" permission needs to be granted in, System Preferences>Security & Privacy>Privacy tab to AhsayACB.
Due to an upgrade in security on macOS 10.15 or higher, additional security settings are required to allow applications to access the machine. AhsayACB requires "Full Disk Access" permission to be able to access your files for selection and backup. Also, without "Full Disk Access" permission, AhsayACB will not be able to restore files to the machine.

For more details on how to setup the Full Disk Access permission, please refer to Appendix D: Setting up Full Disk Access Permission.
3.4 Installation on Root Drive
AhsayACB must be installed on the root drive of a volume (e.g., /Applications/...).
3.5 Two-Factor Authentication Requirements
Please refer to the Ahsay Mobile App User Guide for Android and iOS Chapter 2.4 for details of the minimum and recommended requirements for using Two-Factor Authentication on Ahsay Mobile app.

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3.6 Mobile Backup Requirements
Please refer to the Ahsay Mobile App User Guide for Android and iOS Chapter 2.5 for details of the minimum and recommended requirements for installing the Ahsay Mobile app.
3.7 Firewall Settings
Make sure that your firewall settings allows network traffic through the following domain and/or ports:
For AhsayACB to function correctly must allow outbound connections to *.ahsay.com via port 80 and 443.
For mobile backup inbound / outbound network traffic must be allowed through the following default ports: HTTP port: 55000 and UDP port: 55200.
The actual ports used may be different, please refer to Chapter 1.3: Mobile Backup Server (MBS) for more details.
3.8 Network Bandwidth
10 Mbps or above connection speed.
3.9 ARM (M1) CPU
For AhsayACB running on macOS 11 or above on ARM (M1) CPU machine, installation of Rosetta 2 is required that enables applications built for Intel CPU to run on an ARM (M1) CPU machine: https://support.apple.com/en-hk/HT211861 If AhsayACB is installed and run for the first time on macOS 11 or above on ARM (M1) CPU machine, there will be a pop-up message that requests installation of Rosetta. When the following window appears, click Install to proceed.

3.10 Limitations
Resource Fork Files Resource fork files cannot be restored with AhsayACB installation on macOS 10.8 above.
Case-Insensitive File System For volume with a case-insensitive file system, target file of a symbolic link will be backed up twice (in both upper case and in lower case), hence, doubling the backup quota storage requirement

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3.11 Best Practices and Recommendations
Periodic Backup Schedule
The periodic backup schedule should be reviewed regularly to ensure the interval is sufficient to handle the data volume on the machine. Over the time, data usage pattern may change on a production server, i.e., the number of new files created, the number of files which are updated/delete, new users may be added etc.
When using periodic backup schedules with small backup intervals such as backup every 1 minute, 2 minutes, 3 minutes etc. although the increased backup frequently does ensure that changes to files are captured regularly which allows greater flexibility in recovery to a point in time.
Consider the following key points to efficiently handle backup sets with periodic backup schedule.
· Hardware to achieve optimal performance, compatible hardware requirements is a must. Ensure you have the backup machine's appropriate hardware specifications to accommodate frequency of backups,
o so that the data is always backed up within the periodic backup interval
o so that the backup frequency does not affect the performance of the production server
· Storage ensure you have enough storage quota allocated based on the amount of new data and changed data you will back up.
· Retention Policy also make sure to consider the retention policy settings and retention area storage management which can grow because of the changes in the backup data for each backup job.

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4 Get Started with AhsayACB
This quick start guide will walk you through the following 6 major parts to get you started with using AhsayACB.
Download and Install
Download and install AhsayACB on your Mac
Launch the App
Launch and log in to AhsayACB
Setup 2FA and/or Mobile Backup
Register mobile device for 2FA and/or Mobile backup (optional)
Create a Backup Set
Create a backup set according to your preferences
Run Backup Jobs
Run the backup jobs to back up data
Restore Data
Restore backed up data to your system

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5 Download and Install AhsayACB

There are two installation modes of AhsayACB, online installation and offline installation. Below is the table of comparison between online installation and offline installation.

Online Installation

Offline Installation

Installation Time

Takes more time as it needs to download the binary and component files (80MB to 110MB depending on operating system) each time the installation is run.
Online installer size is 0.1MB to 3.5MB depending on operating system as it contains only the initial installation package files.

Takes less time as all the necessary binary and component files are already available in the offline installer and offline installer can be downloaded once but reused many times.
Offline installer size is 80MB to 110MB depending on operating system as it contains all the necessary binary and component files.

Deployments

Suitable for single or small amount of device installations.
Suitable for sites with fast and stable internet connection as internet connection is needed each time when an installation is run.
A slow internet connection will result in longer installation time and interrupted, or unstable internet connection may lead to unsuccessful installation.

Suitable for multiple or mass device installations.
Suitable for client sites with metered internet connections as once the offline installer is downloaded, internet connection is not needed each time when an installation is run.

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5.1 Download AhsayACB
1. In a web browser, click the blue icon on the top right corner to open the download page for the AhsayACB installation package file from your backup service provider's website.
2. In the macOS section under the AhsayACB tab of the download page, you can choose between two installation methods: · Online installation using DMG online installer · Offline installation using TAR GZ offline installer

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5.2 Install AhsayACB
5.2.1 Online Installation using DMG online installer
1. Launch the online installation package file you have downloaded from the download section above.
2. The Ahsay A-Click Backup window will appear. You will see another file named "acb.pkg". Double-click on the "acb.pkg" file.
3. When the AhsayACB Installer wizard appears, click Continue to proceed.

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4. When the Important Information screen appears, read the information then click Continue to proceed.
5. When the Software License Agreement appears, the agreement content will be displayed in English by default. If you prefer to read it in a different language, click to change the language. After reading the agreement carefully, click Continue to proceed.
6. The following message will appear in a pop-up window. Click Agree to accept the software license agreement.

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7. Click Install to start installing AhsayACB to the default location, i.e. "Untitled" in this example.
8. The following message will appear in a pop-up window. Enter your macOS login credentials. Then, click Install Software to proceed with the installation.

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NOTE The pop-up windows on Steps 9, 10, and 11 are only applicable on macOS 10.15 or above. Otherwise, proceed to Step 12. 9. When the following pop-up window is displayed, click OK to proceed.
10. When the following pop-up window is displayed, click OK to proceed.
11. When the following pop-up window is displayed, click OK to continue with the installation.

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12. Wait until the installation process is finished. 13. You will see the following screen when the installation of AhsayACB is completed.

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5.2.2 Offline Installation using TAR GZ offline installer
1. Double-click on the "acb-mac.tar" file you have downloaded to expand the installation package.
2. A new folder named "acb-mac" will be created. Open the folder to access the installation package file.

3. Double-click on the "acb-mac.dmg" file.
4. The Ahsay A-Click Backup window will appear. You will see another file named "acb.pkg". Double-click on the "acb.pkg" file.

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5. When the AhsayACB Installer wizard appears, click Continue to proceed.
6. When the Important Information screen appears, read the information then click Continue to proceed.
7. When the Software License Agreement appears, the agreement content will be displayed in English by default. If you prefer to read it in a different language, click to change the language. After reading the agreement carefully, click Continue to proceed.

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8. The following message will appear in a pop-up window. Click Agree to accept the software license agreement.
9. Click Install to start installing AhsayACB to the default location, i.e. "Untitled" in this example.
10. The following message will appear in a pop-up window. Enter your macOS login credentials. Then, click Install Software to proceed with the installation.

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NOTE The pop-up windows on Steps 11, 12, and 13 are only applicable on macOS 10.15 or above. Otherwise, proceed to Step 14. 11. When the following pop-up window is displayed, click OK to proceed.
12. When the following pop-up window is displayed, click OK to proceed.
13. When the following pop-up window is displayed, click OK to continue with the installation.

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14. Wait until the installation process is finished. 15. You will see the following screen when the installation of AhsayACB is completed.

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5.3 AhsayACB Services
The AhsayACB Services is a key component which regulates and controls several important functions on AhsayACB.

Function

Description

Scheduled Backups

Ensures that backup jobs which are setup to run at a certain date and/or time are started.

Continuous Backups

Ensures that Continuous backups are run according to the

(Windows platform only) backup interval.

Mobile Backup Server (MBS)

Ensures that registered mobile devices can perform backups to AhsayACB.
The MBS will be activated when a mobile device is registered for mobile backup on AhsayACB.
The MBS will be deactivated when all mobile devices have been deregistered from the mobile backup settings and the AhsayACB services is restarted.

Therefore, it is very important to ensure the AhsayACB Services are running after: a new AhsayACB installation

an AhsayACB software update the machine was rebooted

the machine is powered on

the machine wakes up from hibernation or standby mode Otherwise, all of the functions above will stop working.

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To start, click Go at the top menu bar and select Utilities.
Open the Terminal application.
Use the command highlighted in red to enter the AhsayACB folder. [admins-Mac:bin admin$ cd /Applications/AhsayACB.app/bin [admins-Mac:bin admin$ To check if the scheduler service is running, use the ps command. You will see that the scheduler service is running, highlighted in red. admins-Mac:~ admin$ ps -ef|grep java 0 5735 1 0 9:05PM ttys000 0:02.07 /Applications/AhsayACB.app/jvm/bin/ java -Xms128m -Xmx768m -Djava.library.path=. -cp .:./cbs.jar cbs /Applications /AhsayACB.app 501 5741 5705 0 9:05PM ttys000 0:00.00 grep java

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There are two (2) options to stop and start the AhsayACB scheduler service.
5.3.1 Option 1: Stop and Start
· To stop the scheduler service, use the command highlighted in red. If you run this command for the first time, you will need to enter the login password of your local machine. To check if the scheduler service has stopped running, use the ps command.
admins-Mac:~ admin$ sudo /Applications/AhsayACB.app/bin/StopScheduler.sh Password: admins-Mac:~ admin$ ps -ef|grep java 501 5721 5705 0 9:02PM ttys000 0:00.00 grep java
· Use the command highlighted in red to start the scheduler service then use the ps command. You will see that the scheduler service is running, highlighted in red.
admins-Mac:~ admin$ sudo /Applications/AhsayACB.app/bin/Scheduler.sh admins-Mac:~ admin$ ps -ef|grep java 0 5735 1 0 9:05PM ttys000 0:02.07 /Applications/AhsayACB.app/jvm/bin/ java -Xms128m -Xmx768m Djava.library.path=. -cp .:./cbs.jar cbs /Applications/AhsayACB.app 501 5741 5705 0 9:05PM ttys000 0:00.00 grep java
5.3.2 Option 2: Stop and Start
· To stop the scheduler service, use the command highlighted in red. Use the ps command to check if the scheduler service has stopped running.
admins-Mac:~ admin$ sudo launchctl unload -F /Applications/AhsayACB. app/bin/com.cb.scheduler.plist admins-Mac:~ admin$ ps -ef|grep java 501 5842 5793 0 9:23PM ttys000 0:00.01 grep java admins-Mac:~ admin$ · Use the command highlighted in red to start the scheduler service then use the ps command.
You will see that the scheduler service is running, highlighted in red. admins-Mac:~ admin$ sudo launchctl load -F /Applications/AhsayACB.app/ bin/com.cb.scheduler.plist admins-Mac:~ admin$ ps -ef|grep java 0 5805 1 0 9:21PM ?? 0:01.92 /Applications/AhsayACB.app/jvm/bin/java Xms128m -Xmx768m Djava.class.path=/Applications/AhsayACB.app /bin:/Applications/AhsayACB.app/bin/cbs.jar Djava.library.path=/Appli cations/AhsayACB.app/bin cbs /Applications/AhsayACB.app 501 5811 5793 0 9:21PM ttys000 0:00.00 grep java

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5.4 RunLevel Symlink Check
During installation, the following symlinks to the scheduler startup script /Applications/AhsayACB.app/bin/com.cb.scheduler.plist will be created that allows the AhsayACB Scheduler Service to automatically start each time the machine is rebooted or restarted. To verify if the symlinks have been created correctly, use the ls command. You will see the symlink, highlighted in red.
admins-Mac:~ admin$ ls -la /Library/LaunchDaemons/
total 16
drwxr-xr-x+ 62 root wheel 2108 Apr 5 01:56 ..
lrwxr-xr-x 1 root wheel 53 May 15 03:07 com.AhsayACB.scheduler.plist -> /Applications/AhsayACB.app/bin/com.cb.scheduler.plist
admins-Mac:~ admin$

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5.5 Mobile Backup Server (MBS) Status Check and Ahsay Mobile app Connection Check
Although the Mobile Backup Server (MBS) will be activated automatically when a mobile device installed with the Ahsay Mobile app is successfully registered for mobile backup with AhsayACB.
Before starting a backup on your mobile device, check the following first:
1. Check HTTP port, IP address and UDP port in the running.txt file. Go to mbs folder. Example: /Applications/AhsayACB.app/mbs

NOTE If the "running.txt" file does not exist, then the MBS is not running. Restart the AhsayACB services.
After opening the file, it will show the HTTP port, IP address and UDP port which are in actual use by the MBS.

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2. Open the Terminal and check if the IP address captured in the running.txt file is the correct IP address of the machine where AhsayACB is installed.

3. To verify the actual HTTP port used by MBS, type the command: netstat -vanp tcp \| grep 55000.

4. Make sure that your firewall setting allows network traffic through the following HTTP and UDP ports to ensure that the communication between your machine and mobile device is successful: HTTP Port: 55000 to 55099 and UDP Port: 55200 to 55299. Otherwise, mobile backup and restore will not work.
5. To perform a status check on the MBS. Open a browser on the AhsayACB machine and type the IP address, followed by the TCP port.
For example: If the HTTP port used is 55000, http://192.168.1.107:55000, you should get the following result which shows "Running" status. This means the MBS is running.
In the AhsayACB machine

6. To run a connection test between the mobile device and machine open a browser in your mobile device and type the IP address followed by the TCP port.

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For example: If the HTTP port used is 55000, http://192.168.1.107:55000, you should get the following result which shows "Running" status. This means the Ahsay Mobile app can successfully connect to the MBS and both backup and restore can proceed on the mobile device.
In the mobile device

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6 Register device for 2FA in AhsayACB

Starting with AhsayACB v8.5.0.0, you will find two new features introduced with this latest version which are the Mobile Backup and Two-Factor Authentication.
There are two types of Authenticator that can be used to register a device for 2FA in AhsayACB such as Ahsay Mobile Authenticator and Third-party TOTP Authenticator (e.g., Microsoft Authenticator, Google Authenticator, Authy, Duo, and LastPass Authenticator, etc.).
2FA registration steps using the different types of authenticator will be discussed in this chapter.
· Using Ahsay Mobile Authenticator Supports two types of authentication:
i) Push Notification ii) TOTP Can be configured to support two 2FA modes:
i) Push Notification and TOTP (default mode) or ii) TOTP only
· Using Microsoft Authenticator
· Using Google Authenticator

6.1 Using Ahsay Mobile Authenticator
To register a device for 2FA in AhsayACB using Ahsay Mobile, here are the two scenarios: Without Mobile Add-on Module With Mobile Add-on Module

6.1.1

Without Mobile Add-on Module
To register a device for 2FA without Mobile Add-on Module, please follow the steps below:
1. A shortcut icon of AhsayACB will be available on your desktop after installation. Double-click the icon to launch the application.

2. The Free Trial Registration option may be displayed when you login for the first time. If you want to create a free trial account please proceed to Appendix C. Otherwise, click Login if you already have an AhsayACB account.

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NOTE The Free Trial Registration option may not be available. This depends on the settings of your backup service provider. Please contact your backup service provider for more information.
3. The Show advanced option may not be available if the backup server settings are already setup by your backup service provider. Please contact your backup service provider for more information.

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4. Enter the login name and password of your AhsayACB account provided by your backup service provider. Then, click OK to log in.

If you do not want to set up the 2FA feature, click the Skip Feature Setup link. If you click Yes in the pop-up message that will be displayed, it will skip to step 8. Otherwise, click No to continue with the set-up of the 2FA feature.

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6. Download the Ahsay Mobile app from the App Store / Google Play Store.
7. Ahsay Mobile supports two types of authentication method: Push Notification TOTP
Ahsay Mobile can be configured to support two 2FA modes: Push Notification and TOTP (default mode) or TOTP only
Push Notification and TOTP (default mode) i. To configure Push Notification and TOTP 2FA with Ahsay Mobile, simply scan the displayed QR code using the Ahsay Mobile app.

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ii. In this example, the Ahsay Mobile app is installed on a mobile device named "Androidv10".

Tap OK to continue.
Once the device is successfully paired, the following message will be displayed in the Ahsay Mobile app. You can set up a recovery number here that will be used in case of "Authentication Recovery" procedure by tapping OK. Otherwise, tap LATER to set it up later on.
iii. After successful scan of the QR code, you have now registered Ahsay Mobile for Push Notification and TOTP 2FA. Click OK to continue.

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Phone number verification for account recovery
iv. In the Ahsay Mobile app, go to 2FA then enter the phone number for account recovery. Tap Enter recovery phone number.
NOTE Although push notification and TOTP will still work if the recovery phone number registration is not completed, it is still strongly recommended to complete step iv as you will not be able to access the AhsayACB if you lose your mobile device which also means loss of access to backup data.

Select your country code and enter your phone number. Tap Send SMS verification code.

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Enter the verification code sent to your mobile device.

Example of verification code:

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Your phone number for account recovery is successfully verified.

TOTP only
i. To configure a TOTP only 2FA with Ahsay Mobile, click the "Not able to scan QR code? Click here to pair with TOTP secret key" link.

ii. After clicking the "Not able to scan QR code? Click here to pair with TOTP secret key" link, the QR code for the TOTP only authenticator will be displayed.
To show the secret key, click the Show Secret Key link to display the 16character alphanumeric secret key. The display name will be "Ahsay Mobile" by default.

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iii. In the Ahsay Mobile app, go to 2FA. Tap the Not able to scan QR code? link.

iv. Enter the Username and Secret Key shown in the AhsayACB then tap Connect. Once the device is paired successfully, click OK to continue.

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v. Enter the one-time passcode from the Ahsay Mobile app.

Example of the one-time passcode generated by Ahsay Mobile:

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vi. Once the registration is successful, the following screen will be displayed. You have now registered Ahsay Mobile for TOTP only 2FA.

NOTE In case device pairing takes a while, session timeout message will be displayed. Just click OK to resume with the device pairing.

8. After successful pairing, the following screen will appear.

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6.1.2

With Mobile Add-on Module
To register a device for 2FA with Mobile Add-on Module enabled, please follow the steps below:
1. A shortcut icon of AhsayACB will be available on your desktop after installation. Double-click the icon to launch the application.

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4. Enter the login name and password of your AhsayACB account provided by your backup service provider. Then, click OK to log in.

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6. Download the Ahsay Mobile app from the App Store / Google Play Store. Ensure that the displayed Prerequisites are met.

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7. By using the Ahsay Mobile app, tap Next and scan the QR code displayed in AhsayACB.

Tap OK to continue.

Once the device is successfully paired, the following message will be displayed in the Ahsay Mobile app. Tap OK to continue.

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Once the device is successfully paired, the following message will be displayed in the Ahsay Mobile app. You can set up a recovery number here that will be used in case of the "Authentication Recovery" procedure by tapping OK. You may refer to Phone number verification for account recovery in Chapter 6.1.1 for the following setup. Otherwise, tap LATER to set it up later on.
8. After successful scan of the QR code, you have now registered Ahsay Mobile for 2FA (Push Notification and TOTP) and Mobile Backup. Click OK to continue.

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9. After successful pairing, the following screen will appear.

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6.2 Using Microsoft Authenticator
To register a device for TOTP 2FA in AhsayACB using Microsoft Authenticator, please follow the steps below:
1. Download and install the Microsoft Authenticator from the Play Store for android devices or the App Store for iOS devices.
2. Launch the Microsoft Authenticator app.
3. Tap Add account.

4. Select Other account (Google, Facebook, etc.).

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5. Allow permission to take pictures and record video.

6. Set up the account by selecting from the following methods: Scan the QR code or Enter code manually.
Method 1: Scan the QR code
i. Scan the QR code on AhsayACB.

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Example of the displayed QR code:

ii. The AhsayACB account is successfully added to Microsoft Authenticator and the mobile device is registered in AhsayACB.

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iii. Once the account is added to Microsoft Authenticator, enter the one-time passcode generated from the authenticator app to AhsayACB.

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Example of the one-time passcode generated:
iv. The device is successfully registered for TOTP 2FA in AhsayACB using Microsoft Authenticator. Click OK to continue.
Method 2: Enter Code Manually i. Tap OR ENTER CODE MANUALLY.

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Click the Show Secret Key link in the AhsayACB to display the Secret Key which must be entered manually in the Microsoft Authenticator.

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ii. On the Microsoft Authenticator app, input an account name, then enter the displayed Secret Key in the AhsayACB. Tap FINISH to proceed.
iii. Once the account is added to Microsoft Authenticator, enter the one-time passcode generated from the authenticator app to AhsayACB.

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Example of the one-time passcode generated:
iv. The device is successfully registered for TOTP 2FA in AhsayACB using Microsoft Authenticator. Click OK to continue.
7. After successful pairing, the following screen will appear.

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6.3 Using Google Authenticator
To register a device for TOTP 2FA in AhsayACB using Google Authenticator, please follow the steps below:
1. Download and install the Google Authenticator from the Play Store for android devices or the App Store for iOS devices.
2. Launch the Google Authenticator app.
3. Set up the account by selecting from the following methods: Scan the QR code or Enter a setup key manually. Method 1: Scan the QR code i. Tap Scan a QR code.

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ii. Allow permission to take pictures and record video. iii. Scan the QR code on AhsayACB.

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Example of the displayed QR code:
iv. The AhsayACB account is successfully added to Google Authenticator and the mobile device is registered in AhsayACB.

v. Once the account is added to Google Authenticator, enter the one-time passcode generated from the authenticator app to AhsayACB.

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Example of the one-time passcode generated:
vi. The device is successfully registered for TOTP 2FA in AhsayACB using Google Authenticator. Click OK to continue.

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Method 2: Enter a setup key manually i. Tap Enter a setup key.
ii. Click the Show Secret Key link in the AhsayACB to display the Secret Key which must be entered manually on the Google Authenticator.

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iii. On the Google Authenticator app, input an account name, then enter the displayed Secret Key in the AhsayACB. Tap Add to proceed.
iv. Once the account is added to Google Authenticator, enter the one-time passcode generated from the authenticator app to AhsayACB.

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Example of the one-time passcode generated: v. The device is successfully registered for TOTP 2FA in AhsayACB using Google
Authenticator. Click OK to continue.
4. After successful pairing, the following screen will appear.

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7 Logging in to AhsayACB
Login steps without 2FA and with 2FA using the different types of authenticator will be discussed in this chapter.
· Login to AhsayACB without 2FA · Login to AhsayACB with 2FA using Ahsay Mobile Authenticator
Push Notification and TOTP 2FA TOTP only 2FA · Login to AhsayACB with 2FA using Microsoft Authenticator · Login to AhsayACB with 2FA using Google Authenticator · Login to AhsayACB with 2FA using Twilio
7.1 Login to AhsayACB without 2FA
When logging in to AhsayACB without two-factor authentication, please follow the steps below: 1. Double-click the icon to launch the application.
2. Enter the login name and password of your AhsayACB account provided by your backup service provider. Then, click OK to log in.

NOTE
The Save password option may not be available. This depends on the settings of your backup service provider. Please contact your backup service provider for more information.

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3. After successful login, the following screen will appear.
7.2 Login to AhsayACB with 2FA using Ahsay Mobile Authenticator
When logging in to AhsayACB with two-factor authentication using Ahsay Mobile Authenticator, please follow the steps below:
1. Double-click the icon to launch the application.
2. Enter the login name and password of your AhsayACB account provided by your backup service provider. Then, click OK to log in.

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NOTE The Save password option may not be available. This depends on the settings of your backup service provider. Please contact your backup service provider for more information. Please refer to the Ahsay Mobile App User Guide for Android and iOS Appendix A: Troubleshooting Login if you are experiencing problems logging into AhsayACB with Two-Factor Authentication using Ahsay Mobile app.
3. Select the authentication method to continue with the login.
· Push Notification and TOTP (default mode)
Example of the 2FA alert screen on AhsayACB after login with correct username and password:

Push notification is the default 2FA mode. Accept the login request on the Ahsay Mobile app to complete the login.

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Example of the login request sent to the Ahsay Mobile:
However, if push notification is not working or you prefer to use one-time password instead, click the "Authenticate with one-time password" link, then input the one-time password generated from Ahsay Mobile to complete the login.

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Example of the one-time password generated by Ahsay Mobile:
· TOTP only Example of the 2FA alert screen on AhsayACB after login with correct username and password. Input the one-time password generated by Ahsay Mobile to complete the login.

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Example of the one-time password generated by Ahsay Mobile:
NOTE If you are unable to log in using any of the authentication method, please refer to Chapter 8 Unable to log in to AhsayACB with 2FA. 4. After successful login, the following screen will appear.

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7.3 Login to AhsayACB with 2FA using Microsoft Authenticator
When logging in to AhsayACB with two-factor authentication using Microsoft Authenticator, please follow the steps below: 1. Double-click the icon to launch the application.
2. Enter the login name and password of your AhsayACB account provided by your backup service provider. Then, click OK to log in.

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Example of the one-time passcode generated:

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4. After successful login, the following screen will appear.
7.4 Login to AhsayACB with 2FA using Google Authenticator
When logging in to AhsayACB with two-factor authentication using Google Authenticator, please follow the steps below: 1. Double-click the icon to launch the application.
2. Enter the login name and password of your AhsayACB account provided by your backup service provider. Then, click OK to log in.

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4. After successful login, the following screen will appear.
7.5 Login to AhsayACB with 2FA using Twilio
When logging in to AhsayACB for user accounts using Twilio, please follow the steps below: 1. Double-click the icon to launch the application. 2. Enter the login name and password of your AhsayACB account provided by your backup
service provider. Then, click OK to log in.

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5. After successful login, the following screen will appear.

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8 Unable to log in to AhsayACB with 2FA
AhsayACB supports Unable to login feature for users who were not able to accept the notification request from the Ahsay Mobile app and/or cannot obtain the TOTP code from Ahsay Mobile on the subsequent login to AhsayACB. Here are the three scenarios after clicking the Unable to login link:
· No recovery number was registered on Ahsay Mobile for the 2FA account · "Authentication Recovery" procedure · Unable to perform the "Authentication Recovery" procedure
1. No recovery number was registered on Ahsay Mobile for the 2FA account If no recovery number was registered on Ahsay Mobile for the 2FA account, then the following message will be displayed "Please contact your backup server administrator for assistance" in gaining access to your AhsayACB account.

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2. "Authentication Recovery" procedure If a recovery number was registered on Ahsay Mobile for the 2FA account, then select the registered mobile device to perform the following "Authentication Recovery" procedure.
NOTE For the detailed steps in performing Authentication Recovery, please refer to the Ahsay Mobile User Guide for Android and iOS Appendix A: Troubleshooting Login. 3. Unable to perform the "Authentication Recovery" procedure If you are not able to perform the "Authentication Recovery" procedure, click the Unable to login/Do not have any Authenticator App(s) link, then the following message will be displayed "Please contact your backup server administrator for assistance" in gaining access to your AhsayACB account.

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9 AhsayACB Overview

AhsayACB main interface has nine (9) icons that can be accessed by the user, namely: Profile Language Information Backup Backup Sets Report Restore Settings Utilities

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9.1 Profile
The Profile icon shows the settings that can be modified by the user. The features that will be shown will depend if the user accounts was using Twilio Two-Factor Authentication in prior to upgrading to v8.5.0.0 or above and continues to use Twilio.
There are seven (7) available features: General Contacts Time Zone Encryption Recovery Password (Only shown for backup accounts created prior to AhsayACB v8.5.0.0 and using Twilio for two-factor authentication.) Authentication Security Settings (Only shown for backup accounts created prior to AhsayACB v8.5.0.0 and using Twilio for two-factor authentication.)
9.1.1 General
The General tab displays the user information.

Control Login name Display name

Description Name of the backup account. Display name of the backup account upon logging in to the AhsayCBS User Web Console.

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Control

Description

Name of the backup account.

Display name

Display name of the backup account upon logging in to the AhsayCBS User Web Console.

Time

The date and time the user last logged in.

IP address

The IP address used to login.

Phone number (MFA) The phone number where sms authentication will be sent when 2FA is enabled.

Browser / App

The browser or app used to login in to AhsayCBS User Web Console or AhsayACB.

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9.1.2 Contacts
This refers to the contact information of the user. You can also add multiple contacts or modify existing contact information. Having this filled in will help in sending backup and daily reports and even recovered backup set encryption key in case it was forgotten or lost.

To add a new contact, follow the instructions below: 1. Click the [+] plus sign to add a new contact.
2. Complete the following fields then click OK to return to the main screen. · Name · Email · Address · Company · Website · Phone 1 · Phone 2

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3. Click Save to store the contact information.

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9.1.3 Time Zone
The time zone indicated.

To modify the time zone, follow the instructions below: 1. Select from the dropdown list.
2. Click Save to save the updated time zone.

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9.1.4 Encryption Recovery
Backup set encryption key can be recovered by turning this feature on.
NOTE This option may not be available. Please contact your backup service provider for more details.

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9.1.5 Password
The Password option is for backward compatibility with Twilio Two-Factor Authentication. It will only be visible if Twilio Two-Factor Authentication was enabled on the user account on pre-v8.5.0.0 AhsayACB versions. Login password can be modified anytime. Tick the [Save password] box to bypass the password entry upon opening the AhsayACB.
NOTE The Save password option may not be available. This depends on the settings of your backup service provider. Please contact your backup service provider for more information.

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To modify the password, follow the instructions below: 1. Click Change Password
2. Enter the current password, then click Next.

3. Enter the New Password and re-enter, then click OK button to return to the main screen.

4. Click the Save button to store the updated password.

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9.1.6 Authentication
You can use the Authentication function to: Change the "Password".
Enable or disable the "Two-Factor Authentication".
Add one or more device(s) registered for Two-Factor Authentication (2FA).
NOTE Please refer to the Ahsay Mobile App User Guide for Android and iOS Chapter 6.3.1 for the detailed step-by-step procedure.
Remove one or more device(s) registered for Two-Factor Authentication (2FA).
Re-pair mobile device with AhsayACB account.
View details of the "Last Successful Login".
NOTE For Two-Factor Authentication (2FA), you can register your mobile device on both Ahsay Mobile app and a third-party authenticator apps (e.g., Authy, Duo, Google Authenticator, Microsoft Authenticator, and LastPass Authenticator).

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Password Login password can be modified anytime. Tick the Save Password box to bypass the password entry upon opening the AhsayACB.
NOTE The Save password option may not be available. This depends on the settings of your backup service provider. Please contact your backup service provider for more information. To change the password, follow the instructions below:
1. Click the Change Password.

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2. Enter the current password.
3. Enter the new password and re-enter it for authentication purposes. Click OK to return to main screen.

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4. Click Save to store the settings.

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Two-Factor Authentication To enable the two-factor authentication feature, follow the instructions below:
NOTE The Ahsay Mobile app or a third-party authenticator apps is needed for 2FA.
1. Go to Profile > Authentication > Two-Factor Authentication.
2. Swipe lever to the right to turn it on. For the detailed step-by-step procedure on how to add a mobile device, please refer to Ahsay Mobile App User Guide for Android and iOS Chapter 6.3.1

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To remove a mobile device, follow the instructions below: 1. Click the button on the left side of the registered mobile device.
2. A confirmation message will appear, click Yes to proceed. Otherwise, click No.

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3. Mobile device is successfully removed.

To disable the two-factor authentication feature, follow the instructions below:
NOTE Sliding the switch to right hand side will only turn off the two-factor authentication but it will not automatically delete the registered mobile device(s) for Two-Factor Authentication. If you need to delete the registered mobile device(s), this must be done manually first before disabling Two-Factor Authentication
1. Swipe the lever to the left to turn it off.

2. Click Save to save the settings.

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Re-pair with authenticator
AhsayACB supports "Re-pair with authenticator" feature that enables user to re-pair their AhsayACB account with Ahsay Mobile Authenticator as long as the mobile device used for the 2FA is still registered in the AhsayACB. This feature is used when:
1. The registered profile for the 2FA is removed from the Ahsay Mobile app
2. The Ahsay Mobile app is accidentally uninstalled from the mobile device

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Last Successful Login Displays the Date, Time, IP address, and Browser / App the user last logged in and the registered Mobile Device.
Time the date and time the user last logged in. IP address the IP address used to login. Browser / App the browser or app used to login to AhsayCBS User Web Console or AhsayACB. Mobile Device the name of the device used for authentication when 2FA is enabled.
Below is an example if there is no login record yet.

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9.1.7 Security Settings
The Security Settings option is for backward compatibility with Twilio Two-Factor Authentication. It will only be visible if Twilio Two-Factor Authentication was enabled on the user account on pre-v8.5.0.0 AhsayACB versions.
Phone numbers that will be used for sending sms authentication will be listed here and will show the status if it is verified or not. You can also add phone numbers here that can be used for sending the sms authentication.

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1. Click Add. 2. Select the country and enter the phone number, click Add.
3. Click Save to save the phone number.

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9.2 Language
This option is used to change the language of the AhsayACB interface. The list of the available languages depends on the backup service provider.
Once the language is set, it will reflect on the AhsayACB interface right away.
9.3 Information
The information icon displays the product version and system information of the machine where the AhsayACB is installed.

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9.4 Backup
This feature is used to run your backup set(s).
To start backing up, follow the instructions on Chapter 12 Run Backup Jobs.
9.5 Backup Sets
A backup set is a place for files and/or folders of your backed-up data. This feature allows user to select files individually or entirely in a selected folder to back up. It is also used to delete backup set(s).
To create or modify a backup set, follow the instructions on Chapter 10 Create a Backup Set.
Backup Set Settings
Below is the list of configurable settings under a Backup Set: · General · Source · Backup Schedule · Destination · Others o Retention Policy o Temporary Directory o OpenDirect o Compressions o Encryption

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General
This feature allows the user to modify the current name of the backup set.

To modify the name of a backup set, follow the steps below: 1. In the Name field, enter a new backup set name.
2. Click the [Save] button to save the updated backup set name. NOTE
In assigning a backup set name, make sure that it does not have an identical name.

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Source
This feature allows the user to select files and/or folders in the backup source to back up.

There are three (3) ways to select files and/or folders to back up:

Option Quick or Shortcut
Filter Advanced Backup Source

Description
This allows the user to back up files and/or folders in the selected backup source entirely.
This allows the user to select or exclude files and/or folders from the backup job.
This allows the user to select files and/or folders individually to back up.

Option 1: Quick or Shortcut
This option allows the user to quickly select a backup source to be backed up.

To know the locations of the folder(s) that will be backed up for each selected backup source, refer to the following table:

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Backup Source Desktop

Description
If Desktop is selected, all files and/or folders in the following location will be backed up: %UserProfile%/admin/Desktop

admin

If admin is selected, all files and/or folders located in the following locations will be backed up:
%UserProfile%/admin
Note: If you select admin during the creation of backup set, the entire Backup Source in the Quick or Shortcut option will also be selected (e.g., Desktop, Documents, Movies, Music, Pictures), but you may choose to unselect any of each.

Documents Movies

If Documents is selected, all files and/or folders located in the following location will be backed up:
%UserProfile%/admin/Documents
If Movies is selected, all files and/or folders located in the following location will be backed up:
%UserProfile%/admin/Movies

Music

If Music is selected, all files and/or folders located in the following location will be backed up:
%UserProfile%/admin/Music

Pictures

If Pictures is selected, all files and/or folders located in the following location will be backed up:
%UserProfile%/admin/Pictures

To select files and/or folders to back up using the Quick or Shortcut option, follow the steps below: 1. Select a backup source.

2. Click the [Save] button to store the selected backup source.
Option 2: Filter
This option allows the user to manually select files and/or folders in the selected location(s) to back up.

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To select files and/or folders to back up using the Filter Backup Source, follow the steps below: 1. Slide the lever to the right to turn on the filter setting.
2. Click the [Add] button to create a filter.
3. Assign a desired name to the backup filter.
4. Configure the following options.
5. In this example, all files and/or folders that end with the letter `X' will be included to the backup job. You can add multiple patterns here.
6. Select whether you would like to apply the filter to all files and/or folders in all hard disk drives or to a specific folder only. If `This folder only' is selected, click the [Change] button to specify the folder where you would like to apply the filter to.

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7. Click the [OK] button to save the created filter, then click the [Save] button to store settings. Once you run a backup, all files and/or folders that match the applied filter will be backed up.
8. Multiple backup filters can be created by clicking the [Add] button.
Option 3: Advanced Backup Source
This option allows the user to display the locations in the backup source to select files and/or folders to back up.

To select files and/or folders using the Advanced Backup Source, follow the steps below:

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1. In the Source window, select `I would like to choose the files to backup'.
2. Select `Show files' to display the files inside each folder, then select the files and/or folders that you would like to back up.

3. Click the [OK] button to save the selection, then click the [Save] button to store settings.
In selecting files and/or folders to back up, the three (3) options can be used simultaneously. For more details, please refer to the example scenarios below:
Scenario 1 (Quick or Shortcut + Filter)
You can use the quick or shortcut option and apply filter to the selected backup source at the same time. To use this type of combination, follow the steps below:
1. Choose a backup source.

2. Create a filter that will be applied to the backup source.

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3. Click the [OK] button to save the created filter, then click the [Save] button to save settings. Scenario 2 (Quick or Shortcut + Advanced Backup Source) You can use the quick or shortcut option and select files and/or folders in the advanced backup source at the same time. To use this type of combination, follow the steps below:
1. Choose a backup source.

2. In the Source window, click `I would like to choose the files to backup', then select the files and/or folders that you would like to back up.

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3. Click the [OK] button to save the selection, then click the [Save] button to store settings. Scenario 3 (Filter + Advanced Backup Source) You can use the filter backup source and select files and/or folders in the advanced backup source at the same time. To use this type of combination, follow the steps below:
1. Create a filter.
2. In the source window, click `I would like to choose the files to backup', then select the files and/or folders that you would like to back up.

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3. Click the [OK] button to save the selection, then click the [Save] button to store settings.

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Backup Schedule
This allows the user to assign a backup schedule for the backup job to run automatically.

To configure a backup schedule, follow the steps below:
1. Swipe the lever to the right to turn on the backup schedule setting. The backup schedule is configured as "Daily at 20:00" by default.

2. Select an existing backup schedule to modify or click the [Add] button to create a new one.

3. In the New Backup Schedule window, configure the following backup schedule settings. Name the name of the backup schedule.
Type the type of the backup schedule. There are four (4) different types of backup schedule: Daily, Weekly, Monthly and Custom.
Daily the time of the day when the backup job will run.

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Weekly the day of the week and the time of the day when the backup job will run.
Monthly the day of the month and the time of the day when the backup job will run.

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Custom a specific date and the time when the backup job will run.

Start backup the start time of the backup job. at this option will start a backup job at a specific time. every this option will start a backup job in intervals of minutes or hours.

Here is an example of backup set that has a daily and weekly backup schedule.

Figure 1.1

Figure 1.2

Figure 1.1 Periodic scheduled every 4 hours Monday - Friday for business hours

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Figure 1.2 Normal schedule run at 21:00 or 9:00 PM daily on Saturday & Sunday for weekend non-business hours
Stop the stop time of the backup job. This only applies to schedules with start backup "at" and is not supported for periodic backup schedule (start backup "every")
until full backup completed this option will stop a backup job once it is complete. This is the configured stop time of the backup job by default.
after (defined no. of hrs.) this option will stop a backup job after a certain number of hours regardless of whether the backup job has completed or not. This can range from 1 to 24 hrs.
The number of hours must be enough to complete a backup of all files in the backup set. For small files in a backup, if the number of hours is not enough to back up all files, then the outstanding files will be backed up in the next backup job. However, if the backup set contains large files, this may result in partially backed up files.
For example, if a backup has 100GB file size which will take approximately 15 hours to complete on your environment, but you set the "stop" after 10 hours, the file will be partially backed up and cannot be restored. The next backup will upload the files from scratch again.
The partially backed up data will have to be removed by running the data integrity check.
As a general rule, it is recommended to review this setting regularly as the data size on the backup machine may grow over time.
Run Retention Policy after backup if enabled, the AhsayACB will run a retention policy job to remove files from the backup destination(s) which have exceeded the retention policy after performing a backup job.
4. Click the [OK] button to save the configured backup schedule settings.
5. Click the [Save] button to save settings.
6. Multiple backup schedules can be created.

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Destination
This feature allows the user to select a backup mode and add an additional storage destination.

There are two (2) different types of backup mode:

Backup mode

Description

Sequential

This is the configured backup mode by default. This backup mode will run a backup job to each backup destination one by one.

Concurrent

This backup mode will run a backup job to all backup destinations simultaneously.

Comparison between Sequential and Concurrent Backup mode

Backup mode Sequential

Pros

Cons

Takes less resources in the local machine (e.g., memory, CPU, bandwidth, etc.) to complete a backup job.

Backup job is slower than in concurrent mode since the backup job will upload the backup data to the selected backup destinations one at a time.

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Concurrent

Backup job is faster than in Sequential mode.
Maximum number of concurrent backup destinations can be configured.

To add a new storage destination, follow the steps below: 1. Click the [Add] button.

Requires more resources in the local machine (e.g., memory, CPU, bandwidth, etc.) to complete a backup job.

2. Click the drop-down button to select a backup destination.

3. If the Local / Mapped Drive / Removable Drive is selected, click the [Change] button to select a new storage destination, then click the [Test] button to validate access to it.

4. Click the [OK] button to save the added storage destination, then click the [Save] button to store the updated backup mode and the added storage destination.
Others
Below is the list of other configurable options under the backup set settings: · Retention Policy · Temporary Directory · OpenDirect (Not supported on Mac platform) · Compressions · Encryption

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Retention Policy
When the AhsayACB identifies files and/or folders that are deleted, updated, or with updated permission/attributes during a backup job, these files and/or folders will then be moved from the data area to the Retention area.
Retention area is a place used as a temporary destination to store these files (deleted, updated, or with updated permission/attributes during a backup job). Files and/or folders in the retention area can still be restored.
The Retention Policy is used to control how long these files remain in the retention area when they are removed which can be specified in the number of days, weeks, months, or backup jobs. Retained data within all backup destinations (e.g., AhsayCBS, local drive, SFTP/FTP, and cloud storage) are cleared by the retention policy job.
The default Retention Policy setting for a File Backup Set is 7 days.

NOTE There is a trade-off between the retention policy and backup destination storage usage. The higher the retention policy setting, the more storage is used, which translates into higher storage costs.
To configure the Retention Policy, follow the steps below:
1. Select the [Others] tab in the Backup Set Settings.
2. Click the drop-down button to define the number of day(s) or job(s) that the deleted files will be retained. This is configured as seven (7) days by default.

3. Click the [Save] button to store the configured retention policy.
WARNING When files and/or folders in the retention area exceed the Retention Policy setting, they will be permanently removed from the backup set and cannot be restored.
There are three (3) different ways to run the Retention Policy job: Backup Scheduler Manual Backup Space Freeing Up

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Backup Scheduler (Recommended) To run a retention policy job after a scheduled backup job, follow the steps below:
1. Click the [Backup Schedule] tab in the backup set settings.
2. Select an existing backup schedule or click the [Add] button to add a new one.

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3. In the Backup Schedule window, select `Run Retention Policy after backup' to run a retention policy job after a scheduled backup.
Manual Backup To run a retention policy job after a manual backup, follow the steps below:
1. Click the Backup icon in the AhsayACB main interface.

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2. Select the backup set that you would like to back up and run the retention policy job on. 3. Click Show advanced option to display other settings.

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4. Select `Run Retention Policy after backup' to run a retention policy job after a backup job.

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Space Freeing Up To run a retention policy job manually via backup client interface, follow the steps below:
1. Click the Utilities icon in the AhsayACB interface.
2. Select the [Space Freeing Up] tab in the Utilities settings.

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3. Select the corresponding backup set and destination (e.g., AhsayCBS, local drive, cloud storage) where you want the retention policy job to run on.
4. Click the [Start] button to run the retention policy.

NOTE
For more details about Space Freeing Up, please refer to Space Freeing Up in Chapter 9 AhsayACB Overview.

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Temporary Directory
The AhsayACB uses the temporary directory for both backup and restore operations.
For a backup job, it is used to temporarily store: · Backup set index files. An updated set of index files is generated after each backup. The index files are synchronized to each individual backup destination at the end of each backup job. · Incremental/Differential delta files generated during backups.
For a restore job, it is used to temporarily store: · Full and Incremental/Differential delta files retrieved from the backup destination.
Merging of the Full and Incremental/Differential delta files as part of the restore process. NOTES
1. For best practice, the temporary directory should be located on: · A local drive for optimal backup and restore performance.
And should not be located on: · System drive, as the System drive is used by Mac and other applications. There will be frequent disk I/O activity which may affect both backup and restore performance. · A network drive, as it could affect both backup and restore performance.
It is recommended to select the `Remove temporary files after backup' option on the backup set to keep the temporary drive clear. To change the temporary directory, follow the steps below:
1. Click the [Change] button to select a directory path for storing temporary data.
2. Click the [Save] button to store settings.

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OpenDirect
This feature is not supported on Mac platform.
Compressions
This feature is used to enable the compression of data during a backup job. When the compression is enabled, the AhsayACB will comrpress all files before it is backed up to the backup destination(s). Newly created backup sets are configured to use Fast with optimization for local by default.
There are four (4) different data compression types: · No Compression · Normal · Fast (Compressed size larger than normal) · Fast with optimization for local NOTE
The Compression type can be changes anytime even after a backup job. The modified compression type will be applied on the next run of a backup.

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Encryption
This feature allows the user to view the encryption settings.
To view the encryption key of the backup set, follow the steps below: 1. In the backup set settings, select the [Others] tab. Scroll down to display the Encryption.

2. Click `Unmask encryption key' to display the encryption key of the backup set.

NOTE
The encryption setting can only be configured during the creation of backup set. For more details about encryption settings, please refer to step no. 13 in Chapter 10 Create a Backup Set.

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9.6 Report
This feature allows user to run and view backup and restore reports.
There are two (2) options available for this feature, namely: Backup Restore
9.6.1 Backup
This option is used to run and view backup reports. There are four (4) filters that can be applied on this feature, namely:
Time Backup set Destination Status

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By setting the time, you will see the list of all backup report(s) within that period. You can view the backup report(s) of a specific backup set by using the backup set filter.

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If you want to see the backup report(s) in your selected storage location, use the destination filter.
By applying this filter, all backup reports with the same status will be shown.

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In order to see a backup report in detail, select a backup set. Click view log to see the event log during a backup.

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Backup set, time, destination, and status can be filtered here. You can also choose to view the number of logs per page.
9.6.2 Restore
This feature is used for viewing restore report(s). You can also apply filter on time, backup set, destination, and status here.

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9.6.3 Usage
This allows the user to view the storage and usage information in a graphical view for each backup set and backup destination by date.

Storage Statistics
Total Size: displays the total amount of backed up data on the backup destination The storage statistics of a backup set is updated every time the following functions are run:
1. Backup job 2. Periodic Data Integrity Check (PDIC) 3. Data Integrity Check (DIC) 4. Space Freeing Up 5. Delete Backup Data

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Example: The data transfer statistics will pop up when mouse pointer moves over a specific date.
Data Transfer Statistics Backup: displays the amount of data transferred to the backup destination for backups Restore: displays the amount of data transferred from the backup destination for restores Utilities: displays the amount of data transferred from the backup destination, when a Data Integrity Check (DIC) is run with the "Run Cyclic Redundancy Check (CRC) during data integrity check" option selected

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9.7 Restore
This feature is used to copy the backed-up file(s) from the backup set and restoring it to its original location or new location.
If using AhsayACB for the first time, you will be asked to create a backup set and run a backup first. A restore cannot be performed unless you already run a backup.

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If a backup job has been performed, select a backup set you wish to restore.

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9.8 Settings
This feature allows user to enable the Proxy Settings.
There are two (2) functions available for this feature: · Proxy · Mobile Backup
9.8.1 Proxy
When this feature is on, the AhsayACB will gain access to the internet. To enable the Proxy Settings, follow the instructions below:
1. Slide the lever to the right to turn it on.

NOTE: Mobile Backup is available if the mobile add-on module is enabled on the user profile. Please contact your backup service provider for details.

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2. Complete the following fields: · IP address · Port · Login ID · Password
3. Click the [Test Connection] button to validate the connection. 4. Click the [Save] button to store the settings.

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9.8.2 Mobile Backup
Mobile Backup (Only available if the mobile add-on module is enabled on the user profile. Please contact your backup service provider for details.) You can use the Mobile backup function to:
Add one or more device(s) registered for Mobile Backup.
NOTE Please refer to the Ahsay Mobile App User Guide for Android and iOS Chapter 7 for the detailed step-by-step procedure.
View backed up photos and videos saved in the mobile backup destination.
Change the mobile backup destination location to:
new location in the same machine
new machine
Remove one or more device(s) registered for Mobile Backup.
NOTE For the restore of photos, videos and 2FA accounts to an alternate mobile device, the other mobile devices must be registered first for mobile backup on AhsayACB.
Restore to a different mobile device on the same operating system. Restore to a different mobile device on another operating system, i.e., Android to iOS or iOS to Android.

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View backed up photos and videos saved in the mobile backup destination
To view backed up photos and videos saved in the mobile backup destination, follow the instructions below:
1. Either click the link under the registered mobile device or click the Browse icon on the right side of the registered mobile device.
2. A new window will be displayed. Double-click the blocks folder, then doubleclick the folder named with the "YYYY-MM-DD-hh-mm-ss" format which is the date and time of the backup. This contains the folders where the photos and videos are saved.

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3. Once done, click the [X] button to exit.
Change mobile backup destination location to new location in the same machine
These are scenarios upon changing the mobile backup destination to a new location in the same local machine:
Move to a new location in the same machine with enabled Free up space.
If Free up space is enabled on the Ahsay Mobile app, it is strongly recommended to copy the previously backed-up photos, videos and 2FA accounts to the new location to prevent missing data. As some of the backed-up photos, videos and 2FA accounts have already been removed from the mobile device.
In case the previously backed-up photos, videos and 2FA accounts were not copied to the new location, even though the backup will re-upload all the photos, videos and 2FA accounts again from the mobile device, this will not include the photos and videos removed by the Free up space feature.
Move to a new location in the same machine with disabled Free up space.
If Free up space is disabled on the Ahsay Mobile app, there are two (2) options available, copy the previously backed-up photos, videos and 2FA accounts to the new location or continue to back up in the new location.
In case the previously backed-up photos, videos and 2FA accounts were not copied to the new location, the backup will re-upload all the photos, videos and 2FA accounts again from the mobile device. To change the mobile backup destination to another drive or folder on the AhsayACB machine, follow the instructions below: Example: Change backup destination from /Users/admin/Documents/AhsayACB/%registered_mobile_device%/%backupsetID% to /Users/admin/Documents/MobileBackup 1. From the old location, secure a copy of the previously backed-up photos,
videos and 2FA accounts. 2. Copy the previously backed-up photos, videos and 2FA accounts from the
original location to the new mobile backup destination (if applicable). 3. Go to Settings > Mobile Backup. Click the Edit icon on the right side of the
registered mobile device. In this example, the old mobile backup destination is /Users/admin/Documents/AhsayACB/%registered_mobile_device%/ %backupsetID%.

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4. A new screen will be displayed. Select a new mobile backup destination then click Open.
In this example, the new mobile backup destination will be /Users/admin/Documents/MobileBackup.

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5. Click Save to store the change made. Mobile backup destination is successfully changed to /Users/admin/Documents/MobileBackup. All mobile backups will now be saved to this destination.
NOTE The %registered_mobile_device% and %backupsetID% will be appended automatically to the new mobile backup destination. 6. Resume backup of photos and videos.

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Change mobile backup destination location to new machine
Move to a new machine with enabled or disabled Free up space due to upgrade. If the machine needs upgrading, the previously backed-up photos, videos and 2FA accounts are still available. If Free up space is enabled on the Ahsay Mobile app, it is strongly recommended to copy the previously backed-up photos, videos and 2FA accounts to the new machine to prevent missing data. As some of the backed-up photos, videos and 2FA accounts have already been removed from the mobile device. Even if Free up space is disabled, it is recommended to copy the previously backed-up photos, videos and 2FA accounts to the new machine. Otherwise, photos, videos and 2FA accounts on the mobile device will be backed-up again from scratch.
NOTE If the machine is lost/stolen, changing the mobile destination is not supported as it is required to re-register your mobile devices on AhsayACB and perform backup of photos, videos and 2FA accounts again. Changing the mobile backup destination from a new Windows machine to macOS machine or macOS machine to Windows machine are supported.
To change the mobile backup destination to a new machine, follow the instructions below: Example: Changing the mobile backup destination from an old macOS machine to a new Windows machine.
1. On the new machine, install AhsayACB.
2. Copy the .acb folder from the old macOS machine to the new Windows machine.

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3. Copy the previously backed-up photos and videos and 2FA accounts from the old machine to the new mobile backup destination. NOTE During machine upgrade, make sure to uninstall the AhsayACB from the old machine to avoid any interruptions while backing up on the new machine.
4. Restart the AhsayACB Services because copying the .acb folder on a newly installed AhsayACB will not trigger the MBS.
5. Log in to AhsayACB. Enter the login name and password of your AhsayACB account. Then, click OK to log in.

6. Go to Settings > Mobile Backup. Click the Edit icon on the right side of the registered mobile device.

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7. The Change path for Backup Destination screen will be displayed. Select a new mobile backup destination then click OK.
In this example, the new mobile backup destination will be E:\MobileBackup.

8. Click Save to store the change made.
Mobile backup destination is successfully changed to E:\MobileBackup. All mobile backups will now be saved to this destination.

NOTE The %registered_mobile_device% and %backupsetID% will be appended automatically to the new mobile backup destination.

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9. Resume backup of photos and videos.
/NOTE For instructions on changing the mobile backup destination of a Windows machine to a macOS machine, please refer to Ch.10.8.3 of the AhsayACB v8 Quick Start Guide for Windows.

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Remove one or more device(s) registered for Mobile Backup
To remove a mobile device, follow the instructions below: 1. Click the Delete icon on the right side of the registered mobile device.
2. A confirmation message will appear, click Yes to proceed. Otherwise, click No.

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3. Mobile device is successfully removed along with any photos, videos and 2FA accounts backed up in the mobile backup destination.

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9.9 Utilities
This allows the user to perform quality check on the backed up data, free up storage from obsolete files, delete, and decrypt backed up data.

There are four (4) options available for this feature:

· Data Integrity Check · Space Freeing Up · Delete Backup Data · Decrypt Backup Data

9.9.1 Data Integrity Check
The Data Integrity Check (DIC) is used to identify the data in the backup set that has indexrelated issues, remove any corrupted file(s) from the backup destination(s) to ensure the integrity of the backup data and its restorability, and update the storage statistics.
For an efficient management of overall storage size of the backup destination(s), the data integrity check job will perform check for the backup destination(s) to remove old index files that are more than ninety (90) days old in the backup job folder(s).
There are four (4) options in performing the Data Integrity Check:

Option 1

For checking of index and data.

Option 2 Option 3

For checking of index and integrity of files against the checksum file generated at the time of the backup job.
For checking and rebuilding of index.

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Option 4

For checking of index, integrity of files against the checksum file generated at the time of the backup job and rebuilding of index.

The following diagrams show the detailed process of the Data Integrity Check (DIC) in four (4) modes:
· Option 1 Disabled Run Cyclic Redundancy Check (CRC) and Rebuild index - (Default mode)
· Option 2 Enabled Run Cyclic Redundancy Check (CRC) and Disabled Rebuild index
· Option 3 Disabled Run Cyclic Redundancy Check (CRC) and Enabled Rebuild index
· Option 4 Enabled Run Cyclic Redundancy Check (CRC) and Rebuild index

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Option 1 - Data Integrity Check (DIC) Process with Run Cylic Redundancy Check (CRC) and Rebuild index DISABLED (Default mode)

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Option 2 - Data Integrity Check (DIC) Process with Run Cylic Redundancy Check (CRC) ENABLED and Rebuild index DISABLED

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Option 3 - Data Integrity Check (DIC) Process with Run Cylic Redundancy Check (CRC) DISABLED and Rebuild index ENABLED

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Option 4 - Data Integrity Check (DIC) Process with Run Cylic Redundancy Check (CRC) and Rebuild index ENABLED

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NOTES
1. Data Integrity Check CANNOT fix or repair files that are already corrupted.
2. Data Integrity Check can only be started if there is NO active backup or restore job(s) running on the backup set selected for the DIC job. As the backup, restore and data Integrity check are using the same index for read and write operations. Otherwise, an error message will be displayed in the post-DIC to indicate the data integrity check is completed with error(s) and that the data integrity check had skipped a backup set with an active backup job.

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The following screenshot is an example of a Data Integrity Check completed with error(s). A Data Integrity Check is run on a backup set with an active backup job running which resulted the Data Integrity Check to stop with error(s). Clicking the View log button will display the details of the Data Integrity Check job error(s).

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To perform a Data Integrity Check, follow the instructions below: 1. Go to the Data Integrity Check tab in the Utilities menu.
2. Click the drop-down button to select a backup set.

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3. Click the drop-down button to select a backup destination.
4. Unchecked Run Cyclic Redundancy Check (CRC) option is the the default setting in running a data integrity check.

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Run Cyclic Redundancy Check (CRC)
When this option is enabled, the DIC will perform check on the integrity of the files on the backup destination(s) against the checksum file generated at the time of the backup job.
If there is a discrepancy, this indicates that the files on the backup destination(s) are corrupted and will be removed from the backup destination(s). If these files still exist on the client machine on the next backup job, the AhsayACB will upload the latest copy of the files.
However, if the corrupted files are in the retention area, they will not be backed up again as the source file has already been deleted from the client machine.
The time required to complete a data integrity check depends on the number of factors such as:
number of files and/or folders in the backup set(s)
bandwidth available on the client computer
hardware specifications of the client computer such as, the disk I/O and CPU performance
NOTES
1. For user(s) with metered internet connection, additional data charges may be incurred if the Cyclic Redundancy Check (CRC) is enabled. As CRC data involves downloading the data from the backup destination(s) to the client machine in order to perform this check.
2. To find out how much data is downloaded from the backup destination(s) for the CRC check, please refer the value for Utilities in the Data Transfer statistics on Chapter 9.6.3 Usage.
Rebuild Index
When this option is enabled, the data integrity check will start rebuilding corrupted index and/or broken data blocks if there are any.
5. Click the [Start] button to begin the Data Integrity Check.
6. Data Integrity Check will start running on the selected backup set(s) and backup destination(s).

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7. Once the DIC is complete, click the View log button to check the detailed process of the data integrity check.

8. The detailed data integrity check log will be displayed.

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The following options can be used for further viewing of the detailed DIC log:
· Log filter · Show filter · Logs per page · Page

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Control Log filter

Screenshot

Description
This option can be used to display logs of the previous data integrity check jobs.

Show filter
Logs per page
Page

This option can be used to sort the data integrity check log by its status (i.e., All, Information, Warning, and Error). With this filter, it will be easier to sort the DIC logs by its status especially for longer data integrity check logs.
This option allows user to control the displayed number of logs per page.
This option allows user to navigate the logs to the next page(s).

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Data Integrity Check Result
There are two possible outcomes after the completion of a data integrity check:
· Data Integrity Check is completed successfully with no data corruption or indexrelated issues detected;
· Corrupted data (e.g. index files, checksum files and/or broken data blocks) has been detected
The screenshot below shows an example of a data integrity check log with NO data corruption or index-related issues detected.

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If corrupted data is happened to be found, the (TEST MODE) confirmation screen will be displayed.

This is to inform the user of the following details: Backup set that contains an error Backup Destination Items found in index Data corrupted items Index broken data blocks Statistics (i.e., Correct or Incorrect)

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Test Mode Confirmation
The (TEST MODE) confirmation screen will ONLY appear if either of the criteria below matches the backup data during the data integrity check process:
· deleted number of backup files is over 1,000 · deleted number of backup file size is over 512 MB (in total) · deleted number of backup files is over 10% of the total backup files Otherwise, the Data Integrity Check job will automatically take corrective actions. There are three options on the (TEST MODE) confirmation screen:

Control Yes
No

Screenshot

Description
Corrupted data (e.g. index files, checksum files and/or broken data blocks) will be deleted and storage statistics will be updated.
No action will be taken and a prompt message will be displayed.

View log

The detailed process of the data integrity check will be displayed.

Clicking No will display the following screen:

If the [Exit] button is clicked, the data integrity check result will be discarded. If the [Back] button is clicked, it will go back to the (TEST MODE) confirmation screen.

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NOTES
1. It is strongly recommended to apply corrective actions when the (TEST MODE) confirmation screen pops up (clicking the Yes button). This is to ensure that the remaining corrupted file(s) will be removed from the backup destination(s), therefore on the next backup job, these files are backed up again if they are still present on the client machine. However, if the corrupted files are in retention area, then they will not be backed up again as the source file has already been deleted from the client machine.
2. If the DIC detects data blocks (.bak files) in the backup destination(s) that do not have related index entries, then these physical data blocks will be automatically removed from the backup destination(s) without the (TEST MODE) prompt.
Aside from viewing the Data Integrity Check logs directly on the AhsayACB client, they can also be viewed on the file system of the AhsayACB client machine. For AhsayACB on Mac, the DIC logs are located in the following directory:
%UserProfile%\.\acb\system\IntegrityCheck

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9.9.2 Space Freeing Up
This feature is used to remove obsolete file(s) from the backup set and destination (manually start retention policy). After the Space Freeing Up job is completed, the storage statistics of the backup set(s) are updated.
To perform Space Freeing Up, follow the instructions below: 1. Select a backup set from the drop-down list.
If you select a specific backup set, you will also have to choose a specific or ALL destination.

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If you select ALL backup sets, you will not have to choose a destination. 2. Click Start to perform space free up.

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3. The status will be shown once completed. Click the View log button to see the detailed report of the space freeing up job.

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9.2.1 Delete Backup Data
This feature is used to permanently delete backed up data from a backup set(s), destination(s), backup job, or delete all backed-up data. After the data is deleted, the storage statistics of the backup set(s) are updated.
To perform deletion of backup data, follow the instructions below: 1. Select a backup set to delete from.
Note: This will only delete the backed-up files in a backup set(s) and destination(s), but the backup set and destination will remain. If you select a specific backup set, you will also have to choose a specific or All destinations.

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If you select All backup sets, then there is no need to select a destination.
2. If you choose to delete All backup set(s), the following message will be displayed. By clicking Yes, all backed up files from the selected backup set(s) and destination(s) will be deleted.

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If you select a specific backup set, you will have an option to choose a destination.
If you select a specific destination, there are two (2) available options for the type of files you wish to delete.
Delete all backed-up data Choose from ALL files

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Delete all backed-up data If you choose this option, the following message will be displayed. By clicking Yes, all backed up data from the selected backup set(s) and destination(s) will be deleted.
Choose from ALL files If you choose this option, you can select to delete any file(s) in the backup set.

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3. Click the Delete button, then click Yes to start the deletion of files. 4. Files are successfully deleted.

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9.9.4 Decrypt Backup Data
This feature is used to restore raw data by using the data encryption key that was set for the backup set.
Enter the path of the folder which contains the backup files you want to decrypt. Click Decrypt to start decrypting backup data.

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10 Create a Backup Set
1. Click the Backup Sets icon on the main interface of AhsayACB.
2. Create a new backup set by clicking next to Add new backup set.
3. When the Create Backup Set window appears, name your new backup set, and select the Backup set type. Then, click Next to proceed.
4. In the Backup Source window, select the source files and folders for backup. Click I would like to choose the files to backup to select individual files for backup.

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5. In the Advanced Backup Source window, select folder(s) to back up all files in the folder(s).
6. Alternatively, if you want to back up only specific files instead of all files in your selected folder(s), select the Show files checkbox at the bottom of the screen. A list of files will appear on the right-hand side. Select the checkbox(es) next to the file(s) to back up. Then, click OK to save your selections and close the Advanced Backup Source window.

7. In the Backup Source window, click Next to proceed.
8. When the Schedule window appears, you can configure a backup schedule to automatically run a backup job at your specified time interval. In the Schedule window, the Run scheduled backup for this backup set is On by default.

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If you want to add a schedule now, click next to Add New schedule.
When the New Backup Schedule window appears, specify your backup schedule. Then, click OK to save your changes and close the New Backup Schedule window.

9. In case you have added a schedule, it will be shown in the Schedule window. Click Next to proceed when you are done setting.

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10. The Destination window will appear.

Select the appropriate option from the Backup mode dropdown menu.
Sequential (default value) run backup jobs to each backup destination one by one Concurrent run backup jobs to all backup destinations at the same time

To select a backup destination for the backup data storage, click destination / destination pool.

next to Add new storage

11. In the New Storage Destination / Destination Pool window, select the destination type and destination storage. Then, click OK to confirm your selection.

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12. In the Destination window, your selected storage destination will be shown. Click Next to proceed.
13. In the Encryption window, the default Encrypt Backup Data option is enabled with an encryption key preset by the system which provides the most secure protection.
You can choose from one of the following three Encryption Type options: Default an encryption key with 44 alpha numeric characters will be randomly generated by the system User password the encryption key will be the same as the login password of your AhsayACB at the time when this backup set is created. Please be reminded that if you change the AhsayACB login password later, the encryption keys of the backup sets previously created with this encryption type will remain unchanged.

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Custom you can customize your encryption key, where you can set your own algorithm, encryption key, method, and key length.

NOTE: For best practice on managing your encryption key, refer to the following KB article. http://wiki.ahsay.com/doku.php?id=public:5034_best_practices_for_managing_encryption_key Click Next when you are done setting.
14. If you have enabled the Encryption Key feature in the previous step, the following pop-up window shows, no matter which encryption type you have selected.

The pop-up window has the following three options to choose from:

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Unmask encryption key The encryption key is masked by default. Click this option to show the encryption key.
Copy to clipboard Click to copy the encryption key, then you can paste it in another location of your choice.
Confirm Click to exit this pop-up window and proceed to the next step. 15. Upon successful creation of the backup set, the following screen will appear. You can click
Backup now to back up your data or click Close to exit.

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16. It is highly recommended to change the Temporary Directory. Select another location with sufficient free disk space other than /Users/admin/temp. Go to Others > Temporary Directory. Click Change to browse for another location.
17. Optional: Select your preferred Compression type. By default, the compression is Fast with optimization for local. Go to Others > Compressions. Select from the following list: · No Compression · Normal · Fast (Compressed size larger than normal) · Fast with optimization for local

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11 Overview on Backup Process
The following steps are performed during a backup job. For an overview of the detailed process for Steps 3, 5, 10, and 12, please refer to the following chapters.
Periodic Data Integrity Check (PDIC) Process (Step 3) Backup Set Index Handling Process
Start Backup Job (Step 5) Completed Backup Job (Step 12) Data Validation Check Process (Step 10)

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11.1 Periodic Data Integrity Check (PDIC) Process
For AhsayACB v8.3.6.0 (or above), the PDIC will run on the first backup job that falls on the corresponding day of the week from Monday to Friday.
To minimize the impact of the potential load of large number of PDIC jobs running at the same time on the AhsayCBS server, the schedule of a PDIC job for each backup set is automatically determined by the result of the following formula:
PDIC schedule = %BackupSetID% modulo 5 or %BackupSetID% mod 5
The calculated result will map to the corresponding day of the week (i.e., from Monday to Friday).
0 Monday 1 Tuesday 2 Wednesday 3 Thursday 4 Friday
NOTE: The PDIC schedule cannot be changed.
Example:
Backup set ID: 1594627447932
Calculation: 1594627447932 mod 5 = 2
2 Wednesday
In this example:
· the PDIC will run on the first backup job that falls on Wednesday; or · if there is no active backup job(s) running from Monday to Friday, then the PDIC will
run on the next available backup job.
NOTES
Although according to the PDIC formula for determining the schedule is %BackupSetID% mod 5, this schedule only applies if the previous PDIC job was actually run more than 7 days prior.
Under certain conditions, the PDIC may not run strictly according to this formula. For example:
1. If AhsayACB was upgraded to v8.5 (or above) from an older version v6, v7, or pre8.3.6.0 version. In this case, the PDIC job will run on the first backup job after upgrade.
2. If backup jobs for a backup set are not run on a regular daily backup schedule (for example: on a weekly or monthly schedule), then the PDIC job will run if it detects that the previous PDIC job was run more than 7 days ago.
3. Every time a data integrity check (DIC) is run, the latest PDIC run date is reset, the next PDIC job will run after 7 days.
4. The PDIC job will not run if there are no files in both the data and retention areas. For example: a newly created backup set with no backup job history or a backup set where all the data has been deleted using the Delete Backup Data feature.
5. The PDIC job will not run on a backup set that contains any data which still in v6 format. It will only run if all v6 data format on a backup set has undergone data migration to v8 block format.

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11.2 Backup Set Index Handling Process
To minimize the possibility of index related issues affecting backups, each time index files are downloaded from and uploaded to backup destination(s); the file size, last modified date, and checksum is verified to ensure index file integrity.
11.2.1 Start Backup Job

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11.2.2 Completed Backup Job

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11.3 Data Validation Check Process
As an additional measure to ensure that all files transferred to the backup destination(s) are received and saved correctly, both the number of 16 or 32 MB data block files and the size of each block file are checked again after the files are transferred.

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12 Run Backup Jobs
12.1 Login to AhsayACB
Login to the AhsayACB application according to the instructions in chapter 7 Logging in to AhsayACB.
12.2 Start a Manual Backup
1. Click Backup on the main interface of AhsayACB.
2. Select the backup set that you would like to start a backup job for. In case you want to modify the In-File Delta type, Destinations and Retention Policy settings, click Show advanced option.

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Full A full backup captures all the data that you want to protect. When you run a backup job for the first time, AhsayACB will run a full backup regardless of the in-file delta setting.
Differential A differential backup captures only the changes made as compared with the last uploaded full file only (i.e., changes since the last full backup, not since the last differential backup).
Incremental An incremental backup captures only the changes made as compared with the last uploaded full or delta file (i.e., changes since the last incremental backup). 4. Click Backup to start the backup job. The status will be shown.
5. When the backup is completed, the progress bar will be green in color and the message "Backup Completed Successfully" will appear.

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6. You can click the View icon on the right-hand side to check the log. A window will pop up to show the log. Close the pop-up window when you finish reading it.

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13 Restore Data
13.1 Login to AhsayACB
Login to the AhsayACB application according to the instructions in Logging in to AhsayACB.
13.2 Restore Data
1. Click the Restore icon on the main interface of AhsayACB.
2. All the available backup sets for restore will be listed. Select the backup set that you would like to restore data from.

3. Select where you would like to restore your data from.

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4. Select to restore files from a specific backup job, or from all files available. Then, select the files or folders that you would like to restore. There are two options from the Select what to restore dropdown menu: Choose from files as of job This option allows you to select a backup version from a specific date and time to restore.
Choose from ALL files This option allows you to restore all the available backup versions for this backup set. Among all the available backup versions, you can even select only some of the backup versions of a file to restore.

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The following is an example showing all the available backup versions of the File 1.rtf file. The latest version is shown in solid black color and all the previous versions are shown in grey color. You can identify the file version from the Date modified column.
When the restore is done, you will see all the selected backup versions in the restore destination. The latest backup version has the file name as the original file, while the previous versions have the time stamps added to their file names for easy identification.
5. Click the Show files checkbox to select individual files for restoration. Click Next to proceed when you are done with the selections.
6. Select to restore the files to their Original location, or to an Alternate location. Then, click Next to proceed. Original location the backed-up data will be restored to the computer running the AhsayACB under the same directory path as on the machine storing the backup source. For example, if the backup source files are stored under Users/[User's Name]/Downloads folder, the data will be restored to Users/[User's Name]/Downloads as well on the computer running the AhsayACB.

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Alternate location you can choose to restore the data to a location of your choice on the computer where AhsayACB is running.
7. Click Show advanced option to configure other restore settings:

Delete extra files

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By enabling this option, the restore process will attempt to synchronize the selected restore source with the restore destination, making sure the data in the restore destination is exactly the same as the restore source. Any data created after backup will be treated as "extra files" and will be deleted from the restore source if this feature is enabled. Example: i) Two files are created under the Document folder 01, namely doc 1 & doc 2.
ii) A backup is performed for folder Document folder 01. iii) Two new files are created, namely doc 3 & doc 4.

iv) A restore is performed for the Document folder 01, with Delete extra files option enabled.
v) Since doc 3 & doc 4 have never been backed up, therefore they will be deleted from Document folder 01, leaving only the two files that have been backed up.

WARNING Please exercise extra caution when enabling this feature. Consider what data in the restore source has not been backed up and what impact it would cause if those data were deleted.
Prior to the data restore and synchronization, a warning message shows as the one shown below. Only clicking Yes will the "extra file" be deleted. You can click Apply to all to confirm deleting all the "extra files" at a time.
Follow Link (Enabled by default) When this option is enabled, not only the symbolic link or junction point will be

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restored, the directories and files that the symbolic link or junction point links to will also be restored.
The table below summarizes the behaviors when a restore is performed with different settings.

Follow Link Restore to

Behavior

Enabled

Original location

Symbolic link or junction point is restored to the original backup location.
Target directories or files are also restored to the original backup location.

Alternate location

Symbolic link or junction point is restored to the location specified.
Target directories or files are also restored to the alternate location specified.

Disabled

Original location

Symbolic link or junction point is restored to the original backup location.
Target directories or files are NOT restored to the original backup location.

Alternate location

Symbolic link or junction point is restored to the location specified.
Target directories or files are NOT restored to the alternate location specified.

Resolve Link (Only for restoring to Alternate Location) This option must be used in conjunction with the Follow Link option. When this option is enabled, the symbolic link, as well as the directories and files that the symbolic link links to will also be restored in the alternate location you have chosen. That means the symbolic link will point to the alternate location instead of the original location.

The table below summarizes the behaviors when a restore is performed with this option turned on and off.

Resolve Link

Behavior

Enabled

Symbolic link is restored to the alternate location specified, with its target directories and files also restored to the same location in their relative path.
Target of the link is updated to the new relative path. In other word, the link now points to the new alternate location.

Disabled

Symbolic link is restored to the alternate location specified, with its target directories and files also restored to the same location in their relative path.
However, target of the link is NOT updated to the new relative path. In other word, the link still points to the original

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location. Verify checksum of in-file delta files during restore Verify checksum of in-file delta files during restore is disabled by default. You can enable the feature by ticking the checkbox so that the checksum of in-file delta files will be verified. As the feature will make the restore process time longer, it is recommended to enable the feature only if you want to verify whether the merged files were correct. 8. Click Next to proceed when you are done with the settings. 9. Select the temporary directory for storing temporary files, such as delta files, when they are being merged. By default, the temporary files are stored under the temp directory of the user profile directory. In case the same directory path does not exist in the computer you are running AhsayACB, you have to click Browse to define a new location for storing the temporary files. Otherwise, you will not be able to perform a restore.
10. Click Restore to start the restore. The status will be shown.
11. When the restore is completed, the progress bar will be green in color and the message "Restore Completed Successfully" will appear.
You can click the View icon on the right-hand side to check the log. A window will pop up to show the log. Close the pop-up window when you finish reading it.

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12. In the Restore window, click Cancel to close the Restore window.
13. To exit AhsayACB, click the "x" on the top right corner. A message will appear to ask for your confirmation. Click Yes to close the application. If you wish to use AhsayACB again, you will then have to launch it again.

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13.3 Restore Filter
This search feature allows you to search directories, files, and folders.
To make it more flexible, the search feature offers filtering. You can add additional pattern upon searching. Pattern includes the following criteria:
Contains These are Directories, Files, and Folders with the name containing the specific letter or word.
Exact These are Directories, Files, and Folders with the exact or accurate name.
Start With These are Directories, Files, and Folders with the name starting with a specific letter or word.
Ends With These are Directories, Files, and Folders with the name ending with a specific letter or word.
It also has the Match Case function, which serves as an additional accuracy when searching for any specific directories, files, folders, and mails.
For more detailed examples using the restore filter on AhsayACB, refer to Appendix B: Example Scenarios for Restore Filter.

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1. Login to AhsayACB according to the instructions in Logging in to AhsayACB. 2. Click the [Restore] icon on the main interface of AhsayACB. 3. Select the backup set that you would like to restore.
4. Select the backup destination that you would like to restore backed-up items to.

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5. Click the [Search] located on the lower left side of the screen. 6. Click the [Change] button to change the path of the restore items from other location.

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7. Tick the [Search subfolders] to include available subfolders upon searching.
8. Select from the following Kind of files you want to search. · Files and Directories · Files only · Directories
9. Select from the following Type of filtering you want to search. · Contains · Exact · Starts With · Ends With
10. Enter a pattern you want and tick the [Match case] box if you want to accurately search for a specific file.
11. Click the [Search] button and the result will be displayed.
12. Check all the items or check a specific item that you want and click the [OK] button to proceed and you will return to the restore main screen.

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14 Mobile Backup and Restore to AhsayCBS and Predefined Destination
To do a mobile backup and restore to AhsayCBS and Predefined Destination, follow the steps: Backup photos and videos from Ahsay Mobile app to AhsayACB local destination. For more detailed information, check Ahsay Mobile App User Guide for Android and iOS Chapter 10. Create a File Backup Set on AhsayACB and follow these setup: o Backup source should be photos and videos backed up in AhsayACB local destination. Example: /Users/admin/Documents/Backup/Redmi o Backup destination should be to AhsayCBS and Predefined Destination. Examples of predefined destinations: Google Drive, OneDrive, Wasabi, etc. Run a Backup Job on AhsayACB. Restore Data on AhsayACB. This can be from Original or Alternate location.
14.1 Create a File Backup Set
1. Click the Backup Sets icon on the main interface of AhsayACB.
2. Create a new backup set by clicking next to Add new backup set.
3. When the Create Backup Set window appears, name your new backup set, and select the File Backup set type. Then, click Next to proceed.

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4. In the Backup Source window, select the mobile backup source for backup. Click I would like to choose the files to backup.
In the Advanced Backup Source window, select the mobile backup source. In this example, Redmi folder is selected. The mobile backup source is in /Users/admin/Documents/Backup.

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Alternatively, if you want to back up only specific files instead of all files in your selected folder(s), select the Show files checkbox at the bottom of the screen. A list of files will appear on the right-hand side. Select the checkbox(es) next to the file(s) to back up. Then, click OK to save your selections and close the Advanced Backup Source window.
In the Backup Source window, click Next to proceed. 5. In the Schedule window, the Run scheduled backup for this backup set is On by default. You
can configure a backup schedule to automatically run a backup job at your specified time interval. Click Add to add a new schedule.
When the New Backup Schedule window appears, specify your backup schedule. Then, click OK to save your changes and close the New Backup Schedule window.

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In case you have added a schedule, it will be shown in the Schedule window. Click Next to proceed when you are done setting.
6. The Destination window will appear. Select the appropriate option from the Backup mode dropdown menu. Sequential (default value) run backup jobs to each backup destination one by one Concurrent run backup jobs to all backup destinations at the same time To select a backup destination for the backup data storage, click next to Add new storage destination / destination pool.

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In the New Storage Destination/Destination Pool window, select AhsayCBS or a Predefined destination. Then, click OK to confirm your selection.
In the Destination window, your selected storage destination will be shown. Click Next to proceed.

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7. The OpenDirect Restore feature should be disabled. Click Next to proceed.

8. In the Encryption window, the default Encrypt Backup Data option is enabled with an encryption key preset by the system which provides the most secure protection

You can choose from one of the following three Encryption Type options:
Default an encryption key with 44 alpha numeric characters will be randomly generated by the system
User password the encryption key will be the same as the login password of your AhsayACB at the time when this backup set is created. Please be reminded that if you change the AhsayACB login password later, the encryption keys of the backup sets previously created with this encryption type will remain unchanged.
Custom you can customize your encryption key, where you can set your own algorithm, encryption key, method, and key length.

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Click Next when you are done setting. 9. If you have enabled the Encryption Key feature in the previous step, the following pop-up
window shows, no matter which encryption type you have selected.
The pop-up window has the following three options to choose from: Unmask encryption key The encryption key is masked by default. Click this option to show the encryption key.
Copy to clipboard Click to copy the encryption key, then you can paste it in another location of your choice.
Confirm Click to exit this pop-up window and proceed to the next step.

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10. Upon successful creation of the backup set, the following screen will appear. You can click Backup now to back up your data or click Close to exit.
11. It is highly recommended to change the Temporary Directory. Select another location with sufficient free disk space other than /Users/admin/temp. Go to Others > Temporary Directory. Click Change to browse for another location.

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12. Optional: Select your preferred Compression type. By default, the compression is set Optimal for Local (Low CPU Usage) Go to Others > Compressions. Select from the following list: · No Compression · Normal · Fast · Optimal for Local (Low CPU Usage)

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14.2 Run a Backup Job
1. Click Backup on the main interface of AhsayACB.
2. Select the backup set that you would like to start a backup job for. In case you want to modify the In-File Delta type, Destinations and Retention Policy settings, click Show advanced option.

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3. When advanced options are shown, it is recommended that you tick the checkbox next to Run Retention Policy after backup in the Retention Policy section at the bottom. This will help you save hard disk quota in the long run. In the In-File Delta type section, it is recommended to run in Full as a full backup captures all the data that you want to protect. When you run a backup job for the first time, AhsayACB will run a full backup regardless of the in-file delta setting.
4. Click Backup to start the backup job. The status will be shown.

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5. When the backup is completed, the progress bar will be green in color and the message "Backup Completed Successfully" will appear.
6. You can click the View icon on the right-hand side to check the log. A window will pop up to show the log. Close the pop-up window when you finish reading it.

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14.3 Restore Data
There are two (2) options to restore data from AhsayCBS and Predefined Destination to the mobile device, Original location, and Alternate location.
Original location - data will be restored on the original location which is the backup destination for your mobile device.
Using this option, you can perform seamless restore to your mobile device as the location is the same with the mobile backup destination.
Alternate location - data will be restored on an alternate location which can be setup anywhere in the AhsayACB local machine. If you choose this option then restoring to your mobile device will have to be manually done. There are two (2) options available:
Option 1: Copy the restored data from alternate location to original location which is the backup destination for your mobile device. You can now use the Ahsay Mobile app to restore the photos and videos back to your mobile device.
Option 2: Copy the restored data from the alternate location to your Android or iOS mobile device.
Examples:
For an Android device, you need to plug your cable and transfer the restored data from the alternate location to your mobile device storage.
For an iOS device, you need to transfer the restored data from the alternate location to iCloud.
Restore to alternate location is not supported on another AhsayACB machine. Options 1 and 2 must be on the original machine where the backups were performed.
In case the original machine is no longer available, AhsayACB will be able to restore the photos and videos from AhsayCBS or Predefined Destination to the mobile backup destination folder. However, as the mobile devices were not originally paired with the new installation or machine, the mobile devices will not be able to restore the photos and videos from the AhsayACB.

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14.3.1 Original Location
1. Click the Restore icon on the main interface of AhsayACB. 2. All the available backup sets for restore will be listed. Select the backup set that you would like
to restore data from.
3. Select where you would like to restore your data from.

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Choose from ALL files This option allows you to restore all files for this backup set.
Click Next to proceed when you are done with the selections. 5. Select to restore the files to Original location. Then, click Next to proceed.
The backed-up data will be restored to the computer running the AhsayACB under the same directory path as on the machine storing the backup source. For example, if the backup source files are stored under Users/[User's Name]/Downloads folder, the data will be restored to Users/[User's Name]/Downloads as well on the computer running the AhsayACB.

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6. Click Show advanced option to configure other restore settings:

Follow Link (Enabled by default) When this option is enabled, not only the symbolic link or junction point will be restored, the directories and files that the symbolic link or junction point links to will also be restored.
The table below summarizes the behaviors when a restore is performed with different settings.

Follow Link Restore to

Behavior

Enabled

Original location
Alternate location

Symbolic link or junction point is restored to the original backup location.
Target directories or files are also restored to the original backup location.
Symbolic link or junction point is restored to the location specified.
Target directories or files are also restored to the alternate location specified.

Disabled

Original location
Alternate location

Symbolic link or junction point is restored to the original backup location.
Target directories or files are NOT restored to the original backup location.
Symbolic link or junction point is restored to the location specified.
Target directories or files are NOT restored to the alternate location specified.

Verify checksum of in-file delta files during restore Verify checksum of in-file delta files during restore is disabled by default. You can enable the feature by ticking the checkbox so that the checksum of in-file delta files will be verified. As the feature will make the restore process time longer, it is recommended to enable the feature only if you want to verify whether the merged files were correct.
Click Next to proceed when you are done with the settings.

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7. Select the temporary directory for storing temporary files, such as delta files, when they are being merged. By default, the temporary files are stored under the temp directory of the user profile directory. In case the same directory path does not exist in the computer you are running AhsayACB, you have to click Browse to define a new location for storing the temporary files. Otherwise, you will not be able to perform a restore.
8. Click Restore to start the restore. The status will be shown.

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9. When the restore is completed, the progress bar will be green in color and the message "Restore Completed Successfully" will appear.
10. You can click the View icon on the right-hand side to check the log. A window will pop up to show the log. Close the pop-up window when you finish reading it.

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11. You can restore the restored data from the original location to your mobile device by using the Ahsay Mobile app.
Original location: /Users/admin/Documents/Backup/Redmi

Android device

iOS device

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14.3.2 Alternate Location
1. Click the Restore icon on the main interface of AhsayACB. 2. All the available backup sets for restore will be listed. Select the backup set that you would like
to restore data from.
3. Select where you would like to restore your data from.

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b. Choose from ALL files This option allows you to restore all files for this backup set.
Click Next to proceed when you are done with the selections. 5. Select to restore the files to Alternate location. You can choose to restore the data to a
location of your choice on the computer where AhsayACB is running. Then, click Next to proceed.

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6. Click Show advanced option to configure other restore settings:

c. Delete extra files
By enabling this option, the restore process will attempt to synchronize the selected restore source with the restore destination, making sure the data in the restore destination is exactly the same as the restore source. Any data created after backup will be treated as "extra files" and will be deleted from the restore source if this feature is enabled.

WARNING
Please exercise extra caution when enabling this feature. Consider what data in the restore source has not been backed up and what impact it would cause if those data were deleted.
Prior to the data restore and synchronization, a warning message shows as the one shown below. Only clicking Yes will the "extra file" be deleted. You can click Apply to all to confirm deleting all the "extra files" at a time.

d. Follow Link (Enabled by default) When this option is enabled, not only the symbolic link or junction point will be restored, the directories and files that the symbolic link or junction point links to will also be restored.
The table below summarizes the behaviors when a restore is performed with different settings.

Follow Link Restore to

Behavior

Enabled

Original location

Symbolic link or junction point is restored to the original backup location.
Target directories or files are also restored to the

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original backup location.

Alternate location

Symbolic link or junction point is restored to the location specified.
Target directories or files are also restored to the alternate location specified.

Disabled

Original location
Alternate location

e. Resolve Link
This option must be used in conjunction with the Follow Link option. When this option is enabled, the symbolic link, as well as the directories and files that the symbolic link links to will also be restored in the alternate location you have chosen. That means the symbolic link will point to the alternate location instead of the original location.
The table below summarizes the behaviors when a restore is performed with this option turned on and off.

Resolve Link

Behavior

Enabled

Symbolic link is restored to the alternate location specified, with its target directories and files also restored to the same location in their relative path. Target of the link is updated to the new relative path. In other word, the link now points to the new alternate location.

Disabled

Symbolic link is restored to the alternate location specified, with its target directories and files also restored to the same location in their relative path. However, target of the link is NOT updated to the new relative path. In other word, the link still points to the original location.

f. Verify checksum of in-file delta files during restore Verify checksum of in-file delta files during restore is disabled by default. You can enable the feature by ticking the checkbox so that the checksum of in-file delta files will be verified. As the feature will make the restore process time longer, it is recommended to enable the feature only if you want to verify whether the merged files were correct.
Click Next to proceed when you are done with the settings.
7. Select the temporary directory for storing temporary files, such as delta files, when they are being merged. By default, the temporary files are stored under the temp directory of the user profile directory. In case the same directory path does not exist in the computer you are running AhsayACB, you have to click Browse to define a new location for storing the temporary files. Otherwise, you will not be able to perform a restore.

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8. Click Restore to start the restore. The status will be shown.

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9. When the restore is completed, the progress bar will be green in color and the message "Restore Completed Successfully" will appear.
` 10. You can click the View icon on the right-hand side to check the log. A window will pop up to
show the log. Close the pop-up window when you finish reading it.

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11. These are the steps to restore the restored data from the alternate location to your mobile device. Option 1: Copy the restored data from alternate location to original location which is the backup destination for your mobile device. Example: Alternate location: /Users/admin/Alternate Folder
Original location: /Users/admin/Documents/Backup
You can now use the Ahsay Mobile app to restore the photos and videos back to your mobile device.

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Option 2: Copy the restored data from the alternate location to your Android or iOS mobile device. Examples: For an Android device, you need to plug your cable and transfer the restored data from the alternate location to your mobile device storage. Alternate location: /Users/admin/Alternate Folder
Mobile device storage: Redmi Note 8 Internal storage and SD Card Error! Objects cannot be created from editing field codes.

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For an iOS device, you need to transfer the restored data from the alternate location to iCloud. Alternate location: /Users/admin/Alternate Folder
Upload to iCloud.

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15 Contact Ahsay
15.1 Technical Assistance
To contact Ahsay support representatives for technical assistance, visit the Partner Portal: https://www.ahsay.com/partners/
Also use the Ahsay Wikipedia for resource such as Hardware Compatibility List, Software Compatibility List, and other product information: https://wiki.ahsay.com/
15.2 Documentation
Documentations for all Ahsay products are available at: https://www.ahsay.com/jsp/en/downloads/ahsay-downloads_documentation_guides.jsp
You can send us suggestions for improvements or report on issues in the documentation by contacting us at: https://www.ahsay.com/partners/
Please specify the specific document title as well as the change required/suggestion when contacting us.

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Appendix
Appendix A: Uninstall AhsayACB
1. Click Go at the top menu bar and then select Utilities.

2. Double-click the Terminal.app icon.

3. Use the command highlighted in red to enter the Applications folder. #cd /Applications
#[user]-Mac-mini:Applications [user]$
4. Use the command highlighted in red to enter the AhsayACB folder. #[user]-Mac-mini:Applications [user]$ cd AhsayACB.app/bin
#[user]-Mac-mini:bin [user]$
5. Use the command highlighted in red to execute the uninstallation. Enter the password for logging in to your Mac when prompted. #[user]-Mac-mini:bin [user]$sudo sh uninstall.sh #Password:
6. The following scripts show when the uninstallation is completed. #Shutdown Scheduler for Ahsay A-Click Backup
#Wait 5 seconds before Scheduler exits
#Kill Process by Image Name:/Applications/AhsayACB.app/jvm/bin/bJW

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#Ignore Process by Image Name: #Kill Process by Image Name: /Applications/AhsayACB.app/jvm/bin/bschJW #Ignore Process by Image Name: #Kill Process by Image Name: /Applications/AhsayACB.app/jvm/bin/java #Ignore Process by Image Name: #Remove LaunchDaemons for com.AhsayACB.scheduler from service #Remove AhsayACB from Your Mac OS #[user]-Mac-mini:bin [user]$

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Appendix B: Example Scenarios for Restore Filter

Example No.1: Restore filter setting from /Users/admin/Documents/My Documents/TestFiles with filter type Contains

Location:

/Users/admin/Documents/My Documents/TestFiles

Search subfolders: True

Kind:

Files and Directories

Type:

Contains

Pattern:

Set

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter.

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Explanation:
All files and directories under /Users/admin/Documents/My Documents/TestFiles that has the pattern that contains with `Set' with match case set to true will be included upon performing search.
As you can see on the screen shot above, the result panel contains the Name of the file or directory, Directory which are indicated In-Folder column, Size, and Date Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning, the filter will include all available subfolders in \TestFiles upon searching. And it will strictly search only the specified pattern and case which starts with `Set'.

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Example No.2: Restore filter setting from /Users/admin/Documents/My Documents/TestFiles with filter type Starts With

Location: Search subfolders:

/Users/admin/Documents/My Documents/TestFiles True

Kind:

Files

Type: Pattern:

Starts With A

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter.

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Explanation:
All files and directories under /Users/admin/Documents/My Documents/TestFiles that has the pattern that starts with `A' with match case set to true will be included upon performing search.
As you can see on the screen shot above, the result panel contains the Name of the file, Directory which are indicated In-Folder column, Size, and Date Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning, the filter will include all available subfolders in \TestFiles upon searching. And it will strictly search only the specified pattern and case which starts with `A'.

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Example No.3: Restore filter setting from /Users/admin/Documents/My Documents/TestFiles with filter type Ends With

Location: Search subfolders:

/Users/admin/Documents/My Documents/TestFiles True

Kind:

Files and Directories

Type: Pattern:

Ends With g

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter.

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Explanation:
All files and directories under /Users/admin/Documents/My Documents/TestFiles that has the pattern that ends with `g' with match case set to true will be included upon performing search.
As you can see on the screen shot above, the result panel contains the Name of the files and directories, Directory which are indicated In-Folder column, Size, and Date Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning, the filter will include all available subfolders in \TestFiles upon searching. And it will strictly search only the specified pattern and case which starts with `g'.

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Example No.4: Restore filter setting from /Users/admin/Documents/My Documents/TestFiles with filter type Exact

Location: Search subfolders:

/Users/admin/Documents/My Documents/TestFiles True

Kind:

Files and Directories

Type: Pattern:

Exact SpreadSheet_05.xlsx

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter.

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Explanation:
All files and directories under /Users/admin/Documents/My Documents/TestFiles that has the pattern that has the exact pattern `SpreadSheet_05.xlsx' with match case set to true will be included upon performing search.
As you can see on the screen shot above, the result panel contains the Name of the files and directories, Directory which are indicated In-Folder column, Size, and Date Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning, the filter will include all available subfolders in \TestFiles upon searching. And it will strictly search only the specified pattern and case which starts with `SpreadSheet_05.xlsx'.

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Appendix C: Create Free Trial account in AhsayACB
Users can create a free trial account when they login to AhsayACB for the first time. Please ensure that the following requirements are met before creating your trial account:
A valid email address which will be used for receiving notices. A welcome message will also be sent upon creation of the account which specifies the User Setting and Quota set for backup in AhsayCBS.
While here are the limitations of a trial account:
The Free Trial Registration option will only be displayed once when the user login for the first time. If you cannot create a free trial account kindly contact your backup service provider.
Only alphanumeric characters and selected special characters, A to Z, 0 to 9, @, - and _, are allowed to be used for the Login name. While there may be some limitations on password complexity and age which is determined by the backup service provider. Please contact your service provider for further details.
The add-on modules available and quota size are determined by your service provider.
The trial account period is also determined by your service provider. Please contact your service provider for details.
NOTE The Free Trial Registration option may not be available. This depends on the settings of your backup service provider. Please contact your backup service provider for more information.
Follow the steps below to create a Free Trial backup account in AhsayACB.
1. Click on Free Trial.

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2. Configure your Backup Server settings.
3. Enter the Login name that you want. Also provide your email address and password. Confirm your password and click OK to create your trial account.

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4. Once the trial account is created, this screen will be displayed.
5. After your trial account has been created, you need to check several things: The expiry date of the trial account, which determines when it will be suspended. The Language which will be used for sending reports. And the Timezone, this is to ensure that your backup schedule will run at the correct time.

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You can check this by logging in to AhsayCBS, go to Backup / Restore > User > User Profile > General. For more information, please refer to the AhsayCBS User's Guide.
6. You also need to check the available add-on modules and quota by going to the Backup Client Settings tab.

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7. Lastly, you need to verify if your contact details are correct by going to the Contact tab. If you want to add more contact information, you can add it here.

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Appendix D: Setting up Full Disk Access Permission
What is Full Disk Access? Full Disk Access is a new security feature in macOS 10.15 or higher that requires some applications to be given full permission to access your protected files and have certain administrative settings available.
Here are the steps on how to setup and grant AhsayACB a Full Disk Access:
1. Open System Preferences > Security & Privacy.

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2. Select the Privacy tab. 3. Select Full Disk Access, then click the lock icon.

4. Enter the System Administrator credentials and click the Unlock.

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5. Click the plus icon. 6. Click the Applications, then select AhsayACB, and click Open.
This message will appear if you have the AhsayACB open. Click Quit Now to proceed.

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7. AhsayACB has now Full Disk Access.

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