Refer to the C-III plus operations manual for key registration instructions. If the vehicle you are working on is not listed in the above table, key registration is not needed. NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) of NissanConnectSM Services will not function, and DTC B130C will be stored if
Classification: EL15-006r Reference: NTB15-049r Date: January 24, 2019 TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2016-2018 Altima (L33) SL with Technology Package 2019 Altima (L34) SL, Platinum, Platinum 2.0L, Edition ONE 2018-2019 Armada (Y62) 2017-2019 GT-R (R35) 2018-2019 LEAF (ZE1) With Navigation 2016-2019 Maxima (A36) Platinum 2017-2019 Murano (Z52) Platinum 2017 Pathfinder (R52) SV and Platinum, SL with Tech Package, SL with Premium Package 2018-2019 Pathfinder (R52) SL and Platinum, SV with Tech Package 2016-2019 Rogue (T32) SL 2017-2019 Rogue Hybrid (T32) SL 2017-2019 Rogue Sport (J11) SL and SV with Premium/Technology Package 2016-2018 Sentra (B17) SR and SL with Tech Package 2016-2019 Titan/Titan XD (A61) SL and Platinum, Pro-4X with Convenience Package SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnectSM Services subscription, the TCU communicates with the NissanConnectSM Services Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. A table has been provided on the next page that lists the model- and year-specific steps required to successfully configure a TCU after it has been replaced. A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple completed Check OFF Sheet to repair order. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/25 REQUIRED ACTIONS BY MODEL AND YEAR IMPORTANT: After TCU replacement (steps 1-14) All steps below must be completed or telematics services will not operate properly. Follow all of the model/year specific steps in this bulletin and use the Check OFF Sheet provided at the end of this bulletin. If the TCU is replaced and the steps were not followed, the warranty claim will be denied. ORDER OF COMPLETION 1st 2nd 3rd 4th 5th Model Year Write VIN Configure Register Turn Register TCU TCU I-Keys ON TCU with SXM Altima 2016-2017 2018-2019 2018 Armada** 2018.5* 2019 GT-R 2017-2018 2019 LEAF 2018-2019 Maxima 2016-2017 2018-2019 Murano 2017 2018-2019 Pathfinder 2017 2018-2019 Rogue 2016-2017 2018-2019 Rogue Hybrid 2017 2018-2019 Rogue Sport 2017-2018 2018.5-2019* Sentra 2016-2018 Titan/Titan XD 2016-2017 2018-2019 * For 2018.5 vehicles, Configuration is need only if the TCU ID number begins with "2047". ** Confirm if BCM needs to be replaced. 2/25 NTB15-049r TABLE OF CONTENTS: Required Actions by Model and Year ............................................... page 2 TCU Replacement ......................................................................... page 4 Check OFF Sheet .......................................................................... page 21 Manually Enter VIN Data ................................................................ page 22 SOS Light Diagnosis Information .................................................... page 23 Turning ON the TCU During PDI (2016-2017 Applied Vehicles ONLY)..... page 24 NOTE: If the "Turning ON the TCU During PDI" procedure is not followed correctly, the vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services. Should this occur, the "Turning ON the TCU During PDI" procedure will need to be performed again. 3/25 NTB15-049r TCU REPLACEMENT NOTE: Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be "swapped" between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle. During this procedure, Intelligent Key Registration must be performed for the vehicles listed in this table. You MUST have ALL customer keys collected. 2016 2019 Altima 2018 2019 Armada 2016 2019 Maxima 2017 2019 Murano 2017 2019 Pathfinder 2018 2019 Rogue 2018 2019 Rogue Hybrid 2018.5 2019 Rogue Sport * 2016 2019 Titan / Titan XD * Intelligent Key Registration is required for 2018.5 Rogue Sport vehicles, not 2018 Rogue Sport vehicles. To determine if your vehicle applies, see step 32 on page 13 and locate the TCU ID number (Figure 17). If the TCU ID number begins with "2047", all customer keys must be collected for registration. The new/replacement TCU must come from Nissan North America parts supply. Some vehicles require TCU Configuration after replacement. Refer to step 20 on page 9. The VIN MUST be written to the replacement TCU after installation. Replacement TCU must be registered with SXM. IMPORTANT: Are you replacing the TCU in a 2018 Armada? No Continue to step 1 on the next page. Yes Use C-III plus to check the BCM part number. Is the BCM part number 284B1-6GX0A? No Continue to step 1 on the next page. Yes Replace the BCM and then continue to step 1 on the next page. Refer to the Electronic Service Manual (ESM) for BCM removal information: ELECTRICAL POWER CONTROL > BODY CONTROL SYSTEM > REMOVAL AND INSTALLATION > BCM. 4/25 NTB15-049r Save VIN Data 1. Set the parking brake. 2. Connect the C-III plus VI to the vehicle. 3. Turn the ignition ON. 4. Launch C-III plus on the CONSULT PC. 5. Select Diagnosis (One System). Step 5 6. Select Telematics. Figure 1 Step 6 Figure 2 5/25 NTB15-049r 7. Select Work Support. Step 7 8. Select SAVE VIN DATA. 9. Select Start. 10. Select Start. NOTE: If the VIN data cannot be saved, you will have to manually enter the VIN later in this procedure. Figure 3 Step 8 Step 9 Figure 4 Step 10 Figure 5 6/25 NTB15-049r 11. Select End. Step 11 Figure 6 Remove the Original TCU 12. Remove the TCU from the vehicle. Refer to the ESM for removal information. For PDF ESM: section AVAudio, Visual & Navigation System For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL & NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU Step 13 must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed. 13. Write down the following information: VIN. International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU. IMEI Number of the replacement TCU. This number is located on the TCU. 7/25 LABEL ON TCU Figure 7 NTB15-049r Install the New TCU 14. Install the new / replacement TCU into the vehicle. Refer to the ESM for installation information. For PDF ESM: section AVAudio, Visual & Navigation System For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL & NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU Write VIN to TCU 15. Connect C-III plus and navigate to Telematics Work support. Refer to steps 1-7 on pages 5-6. 16. Select WRITE VIN (SAVED DATA). NOTE: If VIN DATA could not be saved in step 10, proceed to Manually Enter VIN Data on page 22. 17. Select Start. 18. Select Start. Step 16 Step 17 Figure 8 Step 18 Figure 9 8/25 NTB15-049r 19. Select End. Step 19 20. Is the vehicle listed in the table below? YES: Proceed to step 21. NO: Proceed to step 31 on page 12. Figure 10 2018 2019 Altima 2018 2019 Pathfinder 2018.5 2019 Armada * 2018 2019 Rogue 2018 2019 LEAF 2018 2019 Rogue Hybrid 2019 GT-R 2018.5 2019 Rogue Sport * 2018 2019 Maxima 2018 2019 Titan / Titan XD 2018 2019 Murano * For Rogue Sport and Armada vehicles, TCU Configuration is needed only if the TCU ID number begins with "2047" (see Figure 17 on page 12). Configure TCU 21. Select Re/programming, Configuration. NOTE: C-III plus screens for steps 22-24 are not shown. 22. Read the precautions on C-III plus screen and then select Next. 23. Select the model and model year. 24. Select Select, and then Confirm. 9/25 Step 21 Figure 11 NTB15-049r 25. Select TELEMATICS. 26. Select After ECU Replacement. Step 25 Figure 12 Step 26 Figure 13 10/25 NTB15-049r 27. Select Manual selection. 28. Select the applicable Type ID: 28277-6FL0D for: 2018 Altima 2018-2019 Maxima 2018-2019 Murano 2018-2019 Pathfinder 2018-2019 Titan/Titan XD 28277-6FL1D for: 2018.5-2019 Armada 28277-7FH5A for: 2018-2019 Rogue 2018-2019 Rogue Hybrid 2018.5-2019 Rogue Sport 2019 Altima 28277-5SA2A for: 2018-2019 LEAF 28277-6FL0C for: 2019 GT-R NOTE: If C-III plus automatically selects the Type ID, there will be no options shown under Type ID and Figure 15 will not display. Skip to step 30. 29. Select Next. 30. Select OK. 11/25 Step 27 Figure 14 Step 28 Step 29 Figure 15 Step 30 Figure 16 NTB15-049r Write New SIM ID Number on the Repair Order 31. Write the new SIM ID number on the repair order. a. Navigate C-III plus to the screen shown in Figure 17. Diagnosis (One System) > TELEMATICS > ECU Identification b. Locate the SIM ID number and write it on the repair order as "New SIM ID". xxxxxxxxx xxxxxxxxxx xxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxx SIM ID number Figure 17 12/25 NTB15-049r Intelligent Key Registration (some vehicles) 32. If needed, perform Intelligent Key registration for all customer keys. The vehicles listed in this table require Intelligent Key registration. 2016 2019 Altima 2018 2019 Armada 2016 2019 Maxima 2017 2019 Murano 2017 2019 Pathfinder 2018 2019 Rogue 2018 2019 Rogue Hybrid 2018.5 2019 Rogue Sport * 2016 2019 Titan / Titan XD * For Rogue Sport vehicles, Intelligent Key Registration is needed only if the TCU ID number begins with "2047" (see Figure 17 on page 12). Refer to the C-III plus operations manual for key registration instructions. If the vehicle you are working on is not listed in the above table, key registration is not needed. NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) of NissanConnectSM Services will not function, and DTC B130C will be stored if Intelligent Key registration is not completed. 13/25 NTB15-049r Turn ON TCU 33. Make sure the vehicle is not in shipping mode (shipping mode = extended storage switch pulled OUT). If needed, use the following steps to confirm the vehicle is not in shipping mode: a. Make sure the ignition is OFF. b. Open the driver's door and leave it open. c. Locate the interior fuse panel and remove the cover. d. Push the white extended storage switch IN. e. Turn the ignition ON. f. Turn the ignition OFF. g. Wait at least 2 seconds, and then turn the ignition ON. h. Make sure the extended storage warning message is not displayed in the combination meter/display. 34. Connect the C-III plus VI to the vehicle. 35. Set the parking brake and confirm the ignition is ON. 36. Launch C-III plus on the CONSULT PC. 37. Select Diagnosis (One System). Step 37 Figure 18 14/25 NTB15-049r 38. Select Telematics. Step 38 39. Select Work Support. Figure 19 Step 39 40. Select TCU ACTIVATE SETTING. 41. Select Start. Figure 20 Step 40 Step 41 Figure 21 15/25 NTB15-049r 42. Select Start. 43. Select ON to turn ON the TCU. 44. Make sure Current status is ON. 45. Select END. Step 42 Figure 22 Step 43 Step 44; make sure current status is ON On Step 45 Figure 23 16/25 NTB15-049r TCU Registration The following items must first be completed before calling NissanConnectSM Services Powered by SiriusXM (SXM), or services may not function properly: New / replacement TCU is installed in the vehicle. WRITE VIN (SAVED DATA) has been completed. If needed, Manual TCU Configuration has been performed. If needed, all customer Intelligent Keys have been registered. The TCU is turned ON. IMEI number for original and replacement TCU is written on the repair order. SIM ID number for the replacement TCU is written on the repair order. 46. Call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928. For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below. During this call: You will be asked for your name, dealership name, and all of the information collected. The agent will unregister the original TCU and register the replacement TCU. If needed, the agent will call back to confirm TCU registration has completed. The vehicle may need to be moved outside if the cellular connection is not strong enough. See Check TCU Cellular Reception on page 18. NOTE: The TCU will not be able to communicate with the NissanConnectSM Services Data Center if step 46 is not completed. After registration, it may take up to 48 hours for services to be functional. TCU registration does not enroll the customer in NissanConnectSM Services. TCU Replacement Hours of Operation (Central Time Zone) Monday thru Friday: 7 A.M. 10 P.M. Saturday: 8 A.M. 5 P.M. Christmas Eve and New Year's Eve: 7 A.M. 7 P.M. Closed Thanksgiving, Christmas, New Year's Day. 17/25 NTB15-049r Check TCU Cellular Reception 47. Select Diagnosis (One System) and then TELEMATICS. 48. Select Data Monitor and then Cellular level. 49. Select START. Figure 24 50. Check the Cellular level and confirm that it is "GOOD". 51. If the Cellular level is MARGINAL or LOW, move the vehicle to an area with good signal. NOTE: The Cellular level constantly updates. Safely relocate the vehicle until a "GOOD" Cellular level is received. Figure 25 18/25 NTB15-049r 52. Press the Info or APPS button. Figure 26 53. Select NissanConnect Services. EXAMPLE 54. Select Connected Search. Figure 27 EXAMPLE Figure 28 19/25 NTB15-049r 55. Enter a POI (Point of Interest) location, and select "OK" or "Search". Example: "Starbucks" EXAMPLE Figure 29 56. Confirm the POI location displays. EXAMPLE Figure 30 57. If the "Connected Search" does not complete successfully: If TCU registration with SXM has just been performed, please allow up to 48 hours and try again. For an unsold vehicle, call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928. If the vehicle has been sold, the customer will need to be enrolled in NissanConnectSM Services for the SOS light to be illuminated and for NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis Information on page 23. 58. Turn the ignition OFF. 20/25 NTB15-049r CHECK OFF SHEET IMPORTANT: If all of the steps below are not completed, telematics services will not operate properly. Follow all of the steps in this bulletin and use the Check OFF Sheet provided below. If the TCU is replaced and the steps were not followed, the warranty claim will be charged back to the dealer. Please staple completed Check OFF Sheet to repair order. Perform the following if TCU has been replaced: Complete the Applied Vehicle-specific Action in the order listed. Check OFF the Action as performed. CHECK BOX 1 APPLIED VEHICLES All Vehicles ACTION Write VIN to TCU (1) 2018 - 2019 Altima 2018.5 - 2019 Armada * 2019 GT-R 2018 - 2019 LEAF 2 2018 - 2019 Maxima 2018 - 2019 Murano 2018 - 2019 Pathfinder Configure TCU (2) 2018 - 2019 Rogue 2018 - 2019 Rogue Hybrid 2018.5 - 2019 Rogue Sport * 2018 - 2019 Titan/Titan XD 2016 - 2019 Altima 2018 - 2019 Armada 2016 - 2019 Maxima 3 2017 - 2019 Murano 2017 - 2019 Pathfinder 2018 - 2019 Rogue Register Intelligent Key (3) 2018 - 2019 Rogue Hybrid 2018.5 - 2019 Rogue Sport* 2016 - 2019 Titan/Titan XD 4 All Vehicles Turn ON TCU (4) 5 All Vehicles Register TCU with SXM (5) (1) Refer to page 8, step 16, Section Write VIN to TCU (2) Refer to page 9, section Configure TCU (3) Refer to page 13, step 32, Section Intelligent Key Registration (4) Refer to page 14, section Turn ON TCU (5) Refer to page 17, section TCU Registration * If TCU ID begins with "2047" 21/25 NTB15-049r Manually Enter VIN Data (if needed) This is needed ONLY if automatic "SAVE VIN DATA" or "WRITE VIN (SAVED DATA)" did not complete correctly. 1. Select WRITE VIN (MANUAL INPUT). 2. Select Start. Step 1 Step 2 3. Enter the VIN. a) Touch the VIN (1ST TIME) input field and type in the VIN. b) Touch the VIN (2ND TIME) input field and type in the VIN again. 4. Select Start. Figure 1a Step 4 Step 3 Figure 2a 5. Select End. Return to step 20 on page 9. 22/25 Step 5 Figure 3a NTB15-049r SOS Light Diagnosis Information (if needed) Perform the steps below if the SOS light is not illuminated. Light not illuminated 1. With the vehicle in an area of known good cellular reception, use C-III plus to confirm the TCU is turned ON. Figure 4a 2. Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup. 3. Enter the VIN. Vehicle is shown as not enrolled: The customer is not enrolled in NissanConnectSM Services. Have the customer enroll; and then confirm the SOS light illuminates. NOTE: It may take up to 48 hours for the services to be activated and the SOS light to illuminate after enrollment is completed. "VIN not found" displays: The vehicle needs to be registered in the Nissan Owner Portal and enrolled in NissanConnectSM Services. Have the customer register and enroll; and then confirm the SOS light illuminates. NOTE: It may take up to 48 hours for the services to be activated and the SOS light to illuminate after enrollment is completed. Vehicle is shown as enrolled: Confirm the customer's NissanConnectSM Services subscription. The customer can find this information three ways: Log into to the NissanConnectSM Services portal and locate "Subscription" on the first page. Log into the NissanConnectSM Services mobile app and go to "Vehicle Information" > "Package Info". Call NissanConnectSM Services Powered by SiriusXM at 1-844-631-2928. If the customer is enrolled in the Premium or Premium Plus Package, call TECH LINE for diagnosis. If the customer is enrolled in the Select Package, the SOS light is not intended to illuminate. No further action is needed. 23/25 NTB15-049r Turning ON the TCU During PDI NOTE: This procedure is for 2016-2017 Applied Vehicles ONLY. In most instances, the TCU is ON when delivered to the dealership. See the steps below to determine if the TCU is ON or OFF. 1. With the vehicle in an area of known good reception, turn the ignition ON and check whether or not the green light on the SOS button is illuminated (see Figure 5a). NOTE: It may be difficult to tell if the green light is illuminated if the vehicle is outside in bright sunlight. If the green light is illuminated, the process to turn ON the TCU is complete and no further action is needed. If the green light is not illuminated, go to Turn ON TCU on page 14. Light not illuminated Figure 5a 2. After the TCU is turned ON, check whether or not the green light on the SOS button is illuminated. If the green light is still not illuminated, verify the vehicle is unsold. If the vehicle has been sold, the customer will need to be enrolled in NissanConnectSM Services for the SOS light to be illuminated and for NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis Information on page 23. 3. Perform steps to Check TCU Cellular Reception - see page 18. 4 Turn the ignition OFF. 5. Pull OUT the extended storage switch to return the vehicle to shipping mode. NOTE: If the "Turning ON the TCU During PDI" procedure is not followed correctly, the vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services. Should this occur, the "Turning ON the TCU During PDI" procedure will need to be performed again. 24/25 NTB15-049r AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION May 22, 2015 NTB15-049 Original bulletin published. June 8, 2015 NTB15-049a APPLIED VEHICLES and Turning ON the TCU During Pre-Delivery Inspection (PDI) sections revised. August 10, 2015 NTB15-049b SERVICE INFORMATION and Turning ON the TCU During PDI sections revised. September 21, 2015 NTB15-049c APPLIED VEHICLES section and service procedures revised. November 10, 2015 NTB15-049d Intelligent Key Registration not needed for Rogue vehicles note added. November 17, 2015 December 16, 2015 March 21, 2016 June 3, 2016 NTB15-049e NTB15-049f NTB15-049g NTB15-049h APPLIED VEHICLES section revised. APPLIED VEHICLES section revised. SERVICE INFORMATION section and service procedures revised. APPLIED VEHICLES section revised, and steps to perform a Connected Search added. October 10, 2016 NTB15-049i Information for 2017 Altima, Murano, Pathfinder, Sentra, and Titan/Titan XD vehicles added. November 14, 2016 NTB15-049j Information for 2017 Rogue and Rogue Hybrid vehicles added. August 23, 2017 NTB15-049k APPLIED VEHICLES section revised, and TCU Configuration section added. September 28, 2017 NTB15-049L Information for several 2018 vehicles added. November 14, 2017 NTB15-049m Changes made throughout. January 4, 2018 NTB15-049n Correction made to page 23. February 16, 2018 NTB15-049o Changes made throughout. August 3, 2018 NTB15-049p September 11, 2018 NTB15-049q January 24, 2019 NTB15-049r Changes made to page 10. Required Actions by Model and Year table added to page 2, Check OFF Sheet added to page 21, and information reorganized throughout. Information for several 2019 vehicles added. 25/25 NTB15-049rAcrobat Distiller 11.0 (Windows) SchulzH