User Manual
TM
700-0117-200
Wireless Adapter
Quick Start Guide
Step 2Step 1Getting Started Congratulations, you’ve
gone wireless!
Step 3
The Ooma Telo Wireless Adapter enables your Ooma Telo®
to connect to the Internet wirelessly over your Wi-Fi network.
This means you’ll have the exibility to install your Telo
anywhere in your home where you have access to Wi-Fi.
Take a moment to think about a convenient place to put your
Ooma Telo and home phone. It should be centrally located
since you will use the Telo to check voicemail and access
enhanced features like Call Screening and Do Not Disturb.
Setting up the Wireless Adapter will take about 10 minutes.
You’ll need access to:
• A desktop or laptop computer with an Ethernet port
• An Ethernet cable
Install the Wireless Adapter
Make sure the adapter is properly aligned with the USB
port on the back of your Ooma Telo and plug it in. Press
rmly to ensure the adapter is inserted all the way in,
but do not use excessive force. Rotate it upward for
optimal reception.
Connect a computer to your Telo
Use your Ethernet cable to connect a computer to the
HOME NETWORK port of the Ooma Telo.
Congure wireless settings
On the computer you connected to the Telo, open up a
Web browser and navigate to:
http://setup.ooma.com
Click on the Wireless tab and follow the directions on the
screen to link the Telo to your home Wi-Fi network.
Note: You’ll need to know the name and password for
your home wireless network.
You may now disconnect the hardwired Ethernet cable
connecting your Ooma Telo to your modem or router.
You’re free to move your Telo to a more central location
in your home!
Next time you power up the Ooma Telo, it will connect to
the Internet wirelessly through your home Wi-Fi network.
As before, the Telo will be ready for use when the Ooma
logo stops ashing red and all the buttons turn blue. Pick
up the phone connected to your Telo and listen for the
musical Ooma dialtone to conrm that you are ready to
make and receive calls.
If your Ooma Telo is not able to connect wirelessly, see the
Troubleshooting section on the back for corrective actions
you can try. Keep in mind that a hardwired Ethernet cable
(plugged into the TO INTERNET port) will override use of
the Wireless Adapter.
IMPORTANT: If your Ooma Telo was set up in
between your modem and router prior to installing
the Wireless Adapter, be sure to reconnect the WAN
(or Internet) port of the router to your modem and
then power cycle both devices.
IMPORTANT:
Before you begin, verify that your
Ooma Telo is fully functional. If your Telo has not
been installed yet, we recommend that you follow the
bundled instructions to rst set it up with a hardwired
Ethernet connection. This will ensure that your Telo is
operational and has downloaded the latest software
to support the Wireless Adapter.
Go to Step 1 Go to Step 2 Go to Step 3
What this Warranty Covers. Ooma agrees to provide a limited warranty to the holder
of a valid proof of purchase (“Consumer” or “you”) that the Ooma Wireless Adapter
contained in this package (“Product”) is free from material defects in material and
workmanship, subject to the exclusions noted below. This limited warranty extends
only to the Consumer for Products purchased and used in the United States of
America or Canada.
What Ooma Will Do. During the warranty period, Ooma or its authorized service
representative will repair or replace, at its option, without charge, a Product which is
found to be materially defective in materials or workmanship and returned to Ooma.
Ooma, at its option, may use new or refurbished replacement parts to repair the
Product, or may replace the Product with a new or refurbished product having the
same or
similar function.
How Long this Warranty Lasts. This limited warranty shall expire one (1) year from
the date of the Product purchase. Replacement or refurbished parts and products are
warranted for the original Product warranty period. This warranty terminates if you sell
or transfer
your Product.
What this Warranty Excludes. This limited warranty does not cover: (a) the cost
of shipping and handling for returned and replacement products, or damage or
loss during shipment for warranty service; or (b) any software (which is governed
exclusively by the licensing terms of such software); or (c) any Product that has
been subjected to misuse, accident, shipping or other physical damage, improper
installation, abnormal operation or handling that is contrary to operation instructions,
neglect, acts of god, inundation, re, water or other liquid intrusion, or force major; or
(d) any Product that has been damaged due to repair, alteration, or modication by
anyone other than an authorized service representative of Ooma; or (e) any Product
to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or (f) any Product whose identifying information
has been removed, altered or rendered illegible; or (g) any Product purchased, used,
serviced, or shipped for repair from outside the United States or Canada, or that is
returned without a valid proof of purchase; or (h) any indirect or consequential harm
caused as a result of any defect or failure of the Product to properly operate, including
without limitation lost data or inability to communicate.
How to Get Warranty Service. To obtain warranty service, call Customer Support
toll-free at 1-888-711-6662 for detailed information, including instructions on how and
where to return your Product and on any applicable costs associated with a repair,
replacement or exchange. You may be required to provide proof of purchase before
obtaining warranty service, and it is your sole responsibility to maintain such proof
(e.g., a sales receipt). Returned products that are determined not to be materially
defective will be subject to a handling fee. If you disagree with any of our decisions
with respect to warranty service, you have the right to contest that decision as
permitted under applicable laws and regulations.
How State Law Applies. This limited warranty gives you specic legal rights. You
may also have other rights which vary from state to state.
Limitation on Liability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE
WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO
ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY
AND YOU SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES
THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR
FUTURE SALES. OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS
PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING
WITHOUT LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE,
OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL
NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR
CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION
WITH, THE LIMITED WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT,
WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY
OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF
ANY NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN
NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT UPON
WHICH LIABILITY IS BASED. SOME STATES AND/OR COUNTRIES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY
TO YOU. IF SUCH IS THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW,
OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF
THIS EXPRESS LIMITED WARRANTY.
When using the Ooma Telo Wireless Adapter, basic safety precautions should always be
followed to reduce the risk of re, electric shock, damage to equipment, loss of property,
severe injury to persons or even loss of life, including the following:
• Do not use this equipment and all related accessories near or under water
• Avoid using this product during an electrical storm. There may be a remote risk of
electric shock from lightning
• Do not store or keep the product within reach of children
• Do not disassemble the product. It contains no user-
serviceable parts
• The product is only intended for installation and use with the Ooma Telo device and
not for any other purposes
The FCC Wants You to Know
This device complies with part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation. Privacy of communication may not be ensured when using this device.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against producing harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna,
• Increase the separation between the equipment and receiver be a remote risk of
electric shock from lightning
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected,
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications to this equipment not expressively approved by the party
responsible for compliance, or operation of this product in any way other than as detailed
to by the User Manual could void the user’s authority to operate this equipment.
To insure the safety of many users, the FCC has established criteria for the amount of
radio frequency energy various products may produce depending on their intended use.
This product has been tested and found to comply with the FCC’s exposure criteria.
DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user serviceable
components. Changes or modications to this product not expressly approved by Ooma,
or operation of this product in any way other than as detailed by the owner’s manual,
could void your authority to operate this product.
Should you experience trouble with this equipment, please contact Ooma customer
service at 1-888-711-6662. If the equipment is causing harm to the telephone network,
the telephone company may request that you disconnect the equipment until the
problem is resolved.
NOTICE: According to telephone company reports, AC electrical surges, typically
resulting from lightning strikes, are very destructive to telephone equipment connected to
AC power sources. To minimize damage from these types of surges, a surge arrestor is
recommended.
To ensure the safety of users, the FCC has established criteria for the amount of radio
frequency energy that the product may produce for its intended usage. This product has
been tested and found to comply with the FCC exposure requirements. The Ooma Telo is
to be installed and operated 8 inches (20 cm) or more from the user’s body other than the
hands. Use of other accessories may not ensure compliance with FCC radio frequency
exposure requirements and should be avoided.
Industry Canada Notice
This Class A/B* digital apparatus complies with Canadian ICES-003.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
Copyright Notices
© 2012 Ooma, Inc. All rights reserved. Reproduction in whole or in part without written
permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma Premier and all other
Ooma company, product and service names and slogans are trademarks of Ooma, Inc.
All other product, service or brand names are the property of their respective owners.
Patent pending.
If you run into any of these issues:
• The “Wireless” tab does not show up in setup.ooma.com
• Your home Wi-Fi network doesn’t show up when you scan
for wireless networks
• The Telo is unable to join your Wi-Fi network
• The Telo does not work when connected over Wi-Fi
Try these corrective steps:
1 Reboot the Ooma Telo
2 Make sure the Wireless Adapter is plugged in all the way
3 Try re-inserting the Wireless Adapter and rebooting your Telo
4 Check the signal quality on the Wireless section of
setup.ooma.com
5 Move the Telo closer to your wireless router or access point
6 Repeat the directions in Step 3 to rescan and recongure
your wireless network settings
7 If you are connecting to a Wi-Fi network with a hidden SSID,
click “Next” after scanning for wireless networks and
manually congure your wireless settings
8 Verify that the Telo works with a hardwired Ethernet
connection to your router; follow the troubleshooting
instructions in your Telo Quick Start Guide if it does not
function properly
Can’t connect to setup.ooma.com
Check that your computer is connected to the HOME
NETWORK port of the Telo and that the Ethernet cable
is plugged in securely. The LED at the top of the port
should be lit green. Your computer should be congured to
automatically receive an IP address. Try browsing to the
Telo using http://172.27.35.1 instead.
Voice quality is poor
Check the signal quality on the Wireless section of
setup.ooma.com. Try moving the Telo closer to your wireless
router or access point. See if there is high network trafc
(such as streaming video) that could impact the quality of
your phone calls.
Limited Warranty
Troubleshooting Safety Information
Have a Question or Need Assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-OOMA (6662)