User Manual
!Important 911 Information
Ooma wants to make sure that you are aware of important
dierences in the way 911 service operates with Ooma when
compared with traditional telephone service. Here’s what you need
to keep in mind:
Dierences between traditional 911 service and Ooma 911.
Be advised that Ooma 911 service is less reliable than traditional 911
service. Some regions do not support enhanced 911 service and
your emergency call may be routed to an emergency response
center which does not keep your contact information on le.
Be prepared during any service interruption.
Ooma phone service depends not only on your continued
subscription (and payment) for the service, but also on Internet
connectivity and power to function. In the event of power, network,
or Internet outages (including congestion), or if your service
is disconnected or suspended due to non-payment, you may
experience a failure, disruption or delay in your 911 service. We
recommend that you keep an alternative phone service (such as a
cellular telephone) handy to increase the reliability of your access to
emergency services during any service interruption.
Do not disconnect.
Until you are told to do so by an emergency dispatcher, do not
disconnect your 911 call. If you are inadvertently disconnected, call
back immediately.
Keep your service address up to date.
Ooma will attempt to provide the emergency operator with your
service address, so please ensure that your information on le with
us is always accurate and updated. You may update your address
online or by calling customer support at 1-888-711-6662. If you
do not do this (for example, if you are unable to speak during a 911
call), the emergency operator may assume that you are calling from
the last registered address.
Limitation on Liability. THIS WARRANTY IS THE COMPLETE
AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT
BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO
MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU
SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA
RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY
WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA
DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS
PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF
DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY
RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR
CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT
OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR
THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER
BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE,
OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE
TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY
NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY,
SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US
FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME
STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS
AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS
THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW,
OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES
TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
Inform other users.
You must notify members of your household and other potential
users of your Ooma phone service of the nature and limitations of
911 emergency calls.
Limitations of Liability.
Ooma’s terms of service limit and disclaim liability related to Ooma
911 service, so please read these carefully.
For a complete description of our Ooma 911 service, please see
Ooma’s terms of service at www.ooma.com/911.
Please leave this notice next to your phone.
!Safety Information
When using telephone equipment, including the Ooma Telo™
device, basic safety precautions should always be followed to
reduce the risk of re, electric shock, damage to equipment, loss
of property, severe injury to persons or even loss of life, including
the following:
Do not use this equipment and all related accessories near or under
water, for example, near a bathtub, wash bowl, kitchen sink or laundry
tub, in a wet basement, near a swimming pool, under the rain, do not
plunge any parts in water or any other liquid.
Avoid using this product during an electrical storm. There may be a
remote risk of electric shock from lightning.
Use only the power adapter indicated in this manual, if necessary order
a new replacement power adapter from
Ooma or authorized retailers using the original part number.
Do not insert the power adapter into an extension cord, receptacle
or outlet unless the prongs can be fully inserted, failure to do so may
cause electric shock or excessive heat resulting in a re.
Do not overload power outlets and extensions cords, otherwise it can
result in re or serious electrical shock.
Copyright Notices
© 2012 Ooma, Inc. All rights reserved. Reproduction in whole or in
part without written permission is prohibited.
Ooma, the Ooma logo, Ooma Telo, Ooma Premier, Instant Second
Line, Broadband Answering Machine, the sound of the Ooma
dialtone, and all other Ooma company, product and service names
and slogans are trademarks of Ooma, Inc. All other product, service
or brand names are the property of their respective owners. Patent
pending.
Ooma reserves the right to revise this publication and to make
changes in its content from time to time without obligation on the
part of Ooma to provide notication of such revision or change.
Ooma provides this guide without warranty of any kind, implied
or expressed, including but not limited to the implied warranties
of merchantability and tness for a particular purpose. Ooma may
make improvements or changes in the product(s) described in this
manual at any time.
710-0112-101
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NOTICE: According to telephone company reports, AC electrical
surges, typically resulting from lightning strikes, are very destructive
to telephone equipment connected to AC power sources. To
minimize damage from these types of surges, a surge arrestor is
recommended.
To ensure the safety of users, the FCC has established criteria for
the amount of radio frequency energy that the product may produce
for its intended usage. This product has been tested and found to
comply with the FCC exposure requirements. The Ooma Telo is to
be installed and operated 8 inches (20 cm) or more from the user’s
body other than the hands. Use of other accessories may not ensure
compliance with FCC radio frequency exposure requirements and
should be avoided.
Limited Warranty
What this Warranty Covers. Ooma agrees to provide a limited
warranty to the holder of a valid proof of purchase (“Consumer”
or “you”) that the Ooma Telo device contained in this package
(“Product”) is free from material defects in material and
workmanship, subject to the exclusions noted below. This limited
warranty extends only to the Consumer for Products purchased
and used in the United States of America.
What Ooma Will Do. During the warranty period, Ooma or its
authorized service representative will repair or replace, at its option,
without charge, a Product which is found to be materially defective
in materials or workmanship and returned to Ooma. Ooma, at its
option, may use new or refurbished replacement parts to repair the
Product, or may replace the Product with a new or refurbished
product having the same or similar function.
How Long this Warranty Lasts. This limited warranty shall expire
one (1) year from the date of the Product purchase. Replacement or
refurbished parts and products are warranted for the original Product
warranty period. This warranty terminates if you sell or transfer your
Product.
To prevent overheating, situate the product away from heat sources
such as radiators, heat registers, stoves, or other xtures, appliances
and products that produce heat.
Unplug with caution the product from power outlets if it emits smoke, an
abnormal smell or makes unusual noise. These conditions may cause
re or electrical shock.
Do not remove the cover or disassemble any component of this
product. This product contains no user-serviceable parts.
Unplug the product from the power outlet before cleaning. Do not
use liquid or if aerosol cleaners, use a damp cloth or a microber
cloth for cleaning.
This product should never be placed near or over radiator or heat
register, nor in any area where proper ventilation is not provided.
Do not allow anything to rest on the Ooma Telo device, its power cord
or power adapter.
Do not install the product where its power cord may be walked or
stumbled on.
Unplug the product from the power outlet if the power adapter cord or
power adapter prongs are damaged or frayed, if liquid has been spilled
onto the product, if the product has been exposed to rain, water or any
other liquid, if the internal components of the Ooma Telo or its power
adapter are exposed.
Do not use a telephone to report a gas leak in the vicinity
of the leak.
The power supply adapter is intended to be correctly oriented in a
vertical or oor mount position, the prongs are not designed to hold the
power adapter in place if it is plugged upside down, for example do not
use facing down power outlets on a ceiling, under a table
or in a cabinet.
The equipment and accessories must be operated only for its intended
use and not for any other purposes.
The FCC Wants You To Know
This device complies with part 15 of the FCC rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) This device must accept
any interference received, including interference that may cause
undesired operation. Privacy of communication may not be ensured
when using this device.
This equipment has been tested and found to comply with the limits
What this Warranty Excludes. This limited warranty does not
cover: (a) the cost of shipping and handling for returned and
replacement products, or damage or loss during shipment
for warranty service; or (b) any software (which is governed
exclusively by the licensing terms of such software); or (c) any
Product that has been subjected to misuse, accident, shipping or
other physical damage, improper installation, abnormal operation
or handling that is contrary to operation instructions, neglect, acts of
god, inundation, re, water or other liquid intrusion, or force major;
or (d) any Product that has been damaged due to repair, alteration,
or modication by anyone other than an authorized service
representative of Ooma; or (e) any Product to the extent that
the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or (f) any Product whose
identifying information has been removed, altered or rendered
illegible; or (g) any Product purchased, used, serviced, or shipped
for repair from outside the United States, or that is returned without
a valid proof of purchase; or (h) any indirect or consequential
harm caused as a result of any defect or failure of the Product to
properly operate, including without limitation lost data or inability to
communicate.
How to Get Warranty Service. To obtain warranty service,
call Customer Support toll-free at 1-888-711-6662 for detailed
information, including instructions on how and where to return
your Product and on any applicable costs associated with a
repair, replacement or exchange. You may be required to provide
proof of purchase before obtaining warranty service, and it is your
sole responsibility to maintain such proof (e.g., a sales receipt).
Returned products that are determined not to be materially
defective will be subject to a handling fee. If you disagree with any
of our decisions with respect to warranty service, you have the
right to contest that decision as permitted under applicable laws
and regulations.
How State Law Applies. This limited warranty gives you specic
legal rights. You may also have other rights which vary from state
to state.
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
producing harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment o and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna,
Increase the separation between the equipment and receiver,
Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected,
Consult the dealer or an experienced radio/TV technician for help.
Changes or modications to this equipment not expressively
approved by the party responsible for compliance, or operation of
this product in any way other than as detailed to by the User Manual
could void the user’s authority to operate this equipment.
To insure the safety of many users, the FCC has established criteria
for the amount of radio frequency energy various products may
produce depending on their intended use. This product has been
tested and found to comply with the FCC’s exposure criteria.
DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain
any user serviceable components. Changes or modications to
this product not expressly approved by Ooma, or operation of this
product in any way other than as detailed by the owner’s manual,
could void your authority to operate this product.
Should you experience trouble with this equipment, please contact
Ooma customer service at 1-888-711-6662. If the equipment is
causing harm to the telephone network, the telephone company
may request that you disconnect the equipment until the problem
is resolved.
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