Parallels Mobile Device Managment 8.1 Installation Manual MDM 81 IG EN

User Manual: parallels Mobile Device Managment - 8.1 - Installation Manual Free User Guide for Parallels Mobile Software, Manual

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Product Manual

MDM On Premise Installaon

Version 8.1

Last Updated: 06/07/15

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ParallelsIPHoldingsGmbH

Vordergasse59

8200Schaffhausen

Switzerland

Tel:+41526320411

Fax:+41526722010

www.parallels.com



Copyright©19992015ParallelsIPHoldingsGmbHanditsaffiliates.Allrightsreserved.



Parallels,2XandtheParallelslogoaretrademarksorregisteredtrademarksofParallelsIPHoldings

GmbHintheUnitedStatesand/orothercountries.Allothertrademarksarethepropertyoftheir

respectiveowners.



Microsoft,Windows,WindowsServer,WindowsNT,WindowsVista,andMSDOSareregistered

trademarksofMicrosoftCorporation.

Apple,Mac,theMaclogo,MacOS,iPad,iPhone,iPodtouch,FaceTimeHDcameraandiSightare

trademarksofAppleInc.,registeredintheUSandothercountries.

LinuxisaregisteredtrademarkofLinusTorvalds.

Allothermarksandnamesmentionedhereinmaybetrademarksoftheirrespectiveowners.

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Version8.1–Lastupdated6thJuly2015

ManualIndex

Section1OnPremiseEditionRequirementsandInstallation

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1.Introduction,Benefits&EditionsAvailable

2.SystemRequirements.

3.InstallingMobileDeviceManagerOnPremiseEdition

4.ConfiguringMobileDeviceManager

Section2Accounts&BackOffice



5.CreatingtheMDMAccounts

6.AccessingBackOffice

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Section3TheServerUserInterface

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7.UsingtheServerUserInterface

SystemRequirements

Prerequisites

1. AmachinerunningWindowsServer2008R264Bit,WindowsServer201264Bitor

WindowsServer2012R264BitwithMicrosoft.NETFramework4.5andInternetInformation

Services(IIS)installed.

2. AccesstoanSMTPservertousetosendemails(canbelocalorremote)

3. MicrosoftSQLServer2012Youarerequiredtohaveadatabaseinstanceinstalledeither

onthesamemachinerunningMobileDeviceManagementoronadifferentmachinewithin

yournetwork.TheSA(SystemAdministrator)accountneedstobeenabled.SQLServer

ReportingServicesisrequiredtobeenabled.IfusingtheExpresseditionofSQLServer,

advancedfeaturesarerequired.

4. AdigitalcertificatevalidforthehostingdomainsignedbyatrustedCertificateAuthority.A

SSLsignedcertificatefromacompanywhichprovidesdigitalcertificates.Thiscertificate

shouldalsosupportwildcardfunctionality.

5. GoogleCloudMessagingAPIAGoogleaccountwithGoogleCloudMessagingAPI

enabledisrequired.FormoreinformationonhowtoenabletheGCMserviceandobtaining

theServerAPIKey,pleasehavealookatthefollowinglink:

http://developer.android.com/google/gcm/gs.html

6. SMSGatewayaccountwithCardBoardFish.AHTTPSSMSaccountwithCardBoard

Fishisrequiredforthemessagingfeaturetowork.Moreinformationcanbefoundatthe

followinglink:http://www.cardboardfish.com/products/http_sms

7. Makesurethatthefollowingfirewallportsareopenandinthecaseoftheincoming,

preferablyportforwardedtotheMDMserverIPastheyarevitalforcommunicationbetween

yourdevicesandyourMDMserver:

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AppleDevicesRunningiOS:

IfyouhaveanyAppledevicesyouwillalsoneedtomakesurethatyouhaveinadditiontothe

above:

1. ASimpleCertificateEnrollmentProtocol(SCEP)AseparateserverrunningtheSCEP

serviceisrequiredtoissuedigitalcertificatestoiOSdevices.Thisisvitalifyouwantto

manageiOSdevicesviatheMDMportal.Theserviceshouldalsobeconfiguredtorunusing

singlepasswordmode.Moreinformationcanbefoundatthefollowinglink:

http://social.technet.microsoft.com/wiki/contents/articles/9063.networkdeviceenrollmentser

vicendesinactivedirectorycertificateservicesadcs.aspx

2. AnAppleEnterpriseAccountAnAppleEnterpriseAccountisrequiredinordertoobtain

thenecessaryMDMVendorCertificateprovidedbyAppleina.pemformat.Moreinformation

canbefoundatthefollowinglink:https://developer.apple.com/programs/ios/enterprise/

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IMPORTANTNOTE:AllCertificatesshouldbelocatedinafolderthatgrantsfullaccessatleastto

theIISusersgroup(IIS_IUSRS)andSYSTEM.Itisalsohighlyrecommendedthatallcertificates

aresavedonaphysicaldriveconnectedtotheMDMServermachine(ex.undertheC:\directory).

InstallingMobileDeviceManagementOnPremiseEdition

Introduction

BeforeyoucanmanageyourdevicesusingMDMyoufirsthavetoinstallandconfiguretheOn

Premiseeditiononyourservermachine.Beforedoingso,firstcheckwhetheryourmachine

complieswiththeminimumhardwarespecifications(seeSystemRequirements).Onceconfirmed,

downloadtheMobileDeviceManagementOnPremiseeditionsetupfilefromhere:

http://www.2x.com/mdm/downloadlinks/

SetupandFileInstallation

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1. DoubleclicktheMobileDeviceManagementsetupfiletobegintheinstallation.Confirmthe

machinewhichMobileDeviceManagementisgoingtorunonmeetsthesystem

requirementsandclick“Next”tocontinue.

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2. Subsequently,reviewtheEndUserLicenseAgreement,andclicknexttocontinue.Notethat

youmustacceptthetermsinordertocontinuetheinstallation.

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3. Youwillthenbepromptedtodefinethepathwheretheinstallationfolderwillbecreated.

Alternatively,clickonthebrowsebuttontochangethedirectoryifneeded.

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4. Click‘Install’toconfirmthepreviousstepsandstarttheinstallationprocess.

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5. Oncesetupstartsthefileinstallationprocess,youshallbepromptedtoinstall‘MicrosoftSQL

ServerSystemCLRTypes’.Clickonthe‘Next’buttontoproceed.Notethatyoumustaccept

thetermsinordertocontinuetheinstallation.

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Note:Youwillnotbepromptedtoinstallthiscomponentifitisalreadyavailable.

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6. Furtherdefinethemachineadministratorandcompanyname,click‘Next’andsubsequently

‘Install’toconfirmandstarttheinstallationprocess.



TheinstallationprocessshallcompleteandtheMobileDeviceManagementOnPremiseedition

installedonyourservermachine.



ConfiguringMobileDeviceManagement

Introduction

Afterthefileinstallationiscompleted,theMDMInstallWizardwillstartupandguideyouthroughthe

necessarystagesneededtoconfigureyournewlyinstalledMDMOnPremiseeditionservice.There

areatotalof9settingstobeconfigured.

CertificateConfiguration

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1. Inthispartoftheinstallationandconfigurationwizardfillinthefollowingfields:

●ServerAddress:EnteryourMDMserverFQDNhere(Example

mdm.company.com).

IfyoualreadyhaveaPFXcertificateavailable,proceedtoconfigurethebelow:

● Certificate(PFXFormat):DefinethepathwherethePFXfileisstored.

● Certificatepassword:Enterthecertificatepassword.



IfyourequiretogenerateaPFXcertificatefromscratch,enablethe‘IdonothaveaPFXCertificate’

checkboxandfurtherconfigure:

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● Certificate:SelectyourSSLcertificateobtainedbyaCertificateAuthority(CA)

company.Thefileshouldendwitha.pemextension*.

● RootCertificate:SelecttheRootCertificatefileobtainedbyaCertificateAuthority

(CA)company.Thefileshouldendwitha.cerextension.

● PrivateKey:SelectthePrivateKeyyouwereprovidedwithbyyourCertificate

Authority(CA)company.Thefileshouldendwitha.pemextension.

● PrivateKeyPassword:Insertthepasswordusedduringthegenerationofyour

PrivateKey.

● ExportPassword:ThepasswordtobeusedforthenewPFXfile



* Signed digital certificate must support wildcards.

DatabaseConfiguration

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2. IntheDatabaseSettingsdialogwindow,fillinthefollowing:

●Location:SpecifytheIPaddressofthemachinehostingyourSQLdatabase.Ifthe

databaseislocatedonthesamemachineyouareinstallingMobileDevice

Management,youcanalsouselocalhost.

●Password:FillinthepasswordofyourSAdatabaseaccount.



Note:Click‘TestConnection’toconfirmtheMDMserverisabletoconnecttotheconfigured

database.

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3. Duringthisprocesstheinstallerwillstartperformingthefollowingoperations:

● GeneratethePFXcertificate. 

● Createthedatabaseusers.

EmailConfiguration



4. Next,youshallberequestedtofillintheEmailSettingstobeusedbyMDM.

● SMTPServer:FillintheSMTPservertobeused.

● Port:Fillintheportnumbertobeusedforsendingoutemails.

● Email:Fillintheemailaddressthatyouwanttobeshownwhenemailsaresentout.

● Username:Fillintheusernametobeusedifthemailserverrequiresauthentication.

● Password:Passwordfortheusernameprovidedifthemailserverrequires

authentication.

● UseSecureConnection:TickthisboxifyourSMTPserverrequiresanSSL

connection.

SMSSettingsConfiguration



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5. InthenextpageyouarerequestedtofillintheSMSSettingsprovidedtoyoubyCardBoard

Fish.CardBoardFishisanonlineservicethatprovides,highquality,reliable,andlowcost

SMSdeliveryservices.ThisstepisnecessaryinordertobeabletosendoutSMS’sfor

featuressuchastheLock&Wipefunction:

●SMSUsername:FillintheusernameobtainedfromCardBoardFish.

●SMSPassword:FillinthepasswordforyourCardBoardFishaccount.

iOSSettingsConfiguration





6. Next,youwillbeaskedtofillintheiOSsettingsobtainedfromyourSCEPserverinorderfor

iOSdevicestobeabletoconnectandcommunicatewithyourMDMserver:

●SCEPServerURL:TheURLpointingtoyourcertificateSCEPserver.

●ChallengePassword:Inputthechallengepasswordgeneratedbyyourcertificate

SCEPserver.

●MDMVendorCertificatePath:Selectthepathtothecertificateprovidedtoyouby

Apple.

●MDMVendorPrivateKeyPath:Selectthepathtotheprivatekeypreviously

generatedtoobtainthecertificatebyApple.

●MDMVendorPrivateKeyPassword:InsertthepasswordofyourPrivateKey.

●MDMVendorExportPassword:DefinethepasswordfortheApplecertificatewhich

willbegenerated.



* Signed digital certificate must support wildcards

GoogleMessagingSettings





7. InthenextdialogwindowyouareaskedtofillintheGCMsettingsobtainedfromyour

GoogleCloudMessagingproject.ThisisusedtosendPUSHnotificationstoAndroid

devices.

●ProjectNumber/GCMAPIKey:InserttheProjectNumberobtainedbytheGoogle

CloudMessagingproject.

●APIKey/GCMProjectId:InserttheAPIKeyobtainedbytheGoogleCloud

Messagingproject.

Note:TheGCMProjectIdisalsoknownastheProjectNumber.Extractthisnumberfromthe

GoogleDevelopersConsole>APIProject>Overview>ProjectNumber(TopLeftCorner)as

shownbelow.



BackOfficeAccountConfiguration





8. Afterthat,youwillbeaskedtofilloutthedetailsfortheadminaccounttoaccesstheMobile

DeviceManagementBackOffice.

●Name,Surname:Inserttheadministrator’snameandsurname.

●Email:Inserttheadministrator’semailaddress.

●Username:TheusernamethatwillbeusedbytheadmintologintoBackOffice.

●Password:Thepasswordthatwillbeusedbytheadministratortologinto

BackOffice.

●ConfirmPassword:ReinsertthepasswordtobeusedbytheadmintologintoBack

Office.





























SQLServerReportingServiceConfiguration





9. Next,youwillbeaskedtoenterSSRSsettingsrequiredbysetuptodeploySSRS

configurationforMDMandalsogeneratereports.Uponcompletionclick‘Next’toinitialise

finalsetup.

●WebServiceURL:TheURLpointingtowardyourReportingServicesendpoint.



PortalUsercredentialsarerequiredtoauthenticateconnectionsfromtheMDMportalwhen

generatingreports.IftheSQLServerReportingServices(SSRS)isnotinstalledonthesameserver

thatMDMsetupisrunningon,enablethe“PortalUserCredentials”checkboxandconfigurethe

below:

● UserLoginandPassword:EnterWindowscredentialsthatareconfiguredinSSRSwith

browserpermissions.



Note:IfSetupisrunningonthesamemachineSSRSwillautomaticallybeconfiguredto

authenticatecredentialsfromtheMDMportal.



AdministratorcredentialsarerequiredtodeployMDMreportconfigurationtoSSRS.Ifthe

administratoryouarecurrentlyloggedinwithdoesnothaveadministratorprivilegesandcontent

managementrightsinSSRS,enable“Usethecredentialsbelow”:

● AdministratorLoginNameandPassword:EnterWindowsaccountcredentialsconfigured

withadministratorprivilegesandcontentmanagementrightsinSSRS.



Note:IfsetupisrunningonthesamemachineasSSRS,administratorrightsareautomatically

authenticated.







10.FinalisetheinstallationbyclickingfinishandoptionallyselecttolaunchMobileDevice

Managementuponcompletion.

CreatingtheMDMAccounts

Introduction

Aftercompletingthefileandtheserverconfigurationyouwillneedtocreateanaccountonwhich

yourdeviceswillberegisteredon.

SettingUpYourAccount





1. YoumaynowsetupyourMobileDeviceManagementaccount:



1. Gotohttps://<YourMDMDomain>/signup

2. Specifyanaccountname.Youwillusethisaccountnametoenrollmobiledevices

andtologintoyourOnPremiseMDMportal.

3. Specifyyournameandemail.

4. Specifyandconfirmapassword(tologintotheaccount).

5. ReadtheTermsofServicedocument.

6. EntertheCAPTCHAandclickSignup.

7. Activateyouraccountbyclickingonthelinkincludedinthewelcomeemailsentto

you.

8. Youcannowlogontotheportalbyspecifyingyouraccountname,emailand

passwordat:https://<YourMDMDomain>/Admin/Login/LogOnActivate



2. YouarenowabletoaccesstheMobileDeviceManagementadministrationpagesthrough

thefollowingURL’s:



●https://<YourMDMDomain>/signupUsedtocreateaccountsinordertofurther

assignandmanageyourdevices.

●https://<YourMDMDomain>Usedtologintoyouraccount,assigndevicesand

furthermanagethem.

●https://<YourMDMDomain>/backofficeUsedtologintothebackendofthe

systemandmanagetheaccountsandchangesystemconfigurationsettings.

AccessingBackOffice

AccessingandConfiguringYourBackOffice



1. ToaccesstheBackOfficeofyourMDMsystem,youneedtoaccess:

https://<YourMDMDomain>/backoffice

2. FillintheUsernameandPasswordprovidedpreviouslyinstep8ofchapter4(Configuring

MobileDeviceManager)toaccessyourBackOffice.



3. FromtheBackOfficeyoucanaddadditionalusers,assignthempermissionstoperformthe

actionsbelowandevenspecifyIP’sthatBackOfficeaccessisallowedfromperuser:

●AccountYoucanview,disable,enable,deleteoradministerexistingaccounts

createdthroughthehttps://<YourMDMDomain>/signup

●AdministrationYoucanview,addanddeleteusersandgroupswhichcanaccess

thisMobileDeviceManagementBackOfficePortal.

















AddaBackOfficeUser



Toaddauserandassignthepermissionsdiscussedinthestep3,click“Add”andconfigurethe

below:

●BasicInformation:Fillinuserdetailssuchasname,surname,emailaddressandthe

usernameandpasswordusedtoaccessBackOffice.

● AccessLocations:SelectIP’s(addedfrom‘AccessLocations’)theuserisabletoaccess

BackOfficefromorallowaccessfromall.

● PermissionGroups:SelecttheGroup(addedfromthe‘Groups’)thisuserwillinherit

permissionsfrom.

● CustomPermissions:EnabletheCustompermissionsbelowtotheuser:

○ManageAccounts:Usercanview,disable,enable,deleteoradministerexisting

accounts.

○ManageSupportUsers:Usercanview,addanddeleteusersandgroupswhichcan

accessthisMobileDeviceManagementBackOfficePortalandevenspecifythe

AccessLocationIP’s.



Inaddition,‘Dashboard’displaysthetotalnumberofactivatedaccounts,inactiveaccounts,devices

currentlyconnectedanddevicescurrentlyregisteredonthesystem,‘Groups’allowsyoutoaddnew

oralreadyexistinggroupsandfrom‘AccessLocations’,specifyIP’sthatBackOfficeaccessis

allowedfrom.



Note:GroupsandAccessLocationsspecifiedwillshowuponnewusersconfigurationwindow.

Reports



TheParallels2Xbackofficeprovidesreportsviathereportsnode:

●MDMDeviceTransactionsthisreportprovidesanoverviewofactivitybetweentheMDM

serveranddevicesonallaccountsincludingtheIDoruniquecommandidentifier,thetextual

descriptionofthecommand,theamountofthesecommandssent,thecommandswhich

wereprocessedbythedeviceandtheoverallpercentageofpushedvsservicedcommands.

●MDMServerActivitypresentsinventorialdataaboutdevicesconnectedtotheMDM

serverfromallaccounts.Informationproducedinthisreportincludetotalactivedevicesby

operatingsystem,totalactiveaccounts,numberofnewsignups,accountsignupsbysource

(PlayStore,Websiteetc.),newaccountsactivity(numberofaccountscategorizedby

numberofdevicesenrolled),totalactivedevicesbyoperatingsystemversion,totalactive

devicesbyclientversion.



Eachreportcanalsobeexportedanddownloadedinthefollowingformats:CSV,PDF,MHTML,

Excel,WordandTIFF.



Note:TheReportingnoderequiresthatSSRSisconfiguredfromtheServerUserInterface>

Reports.

ManagingtheServerUserInterface

TheParallels2XMDMOnPremiseEditioninstallationhassuccessfullycompleted,MDMaccounts

createdanddevicesconnected.



ThebackendofParallels2XMDM,alsoknownasthe'ServerUserInterface'consistsof10tabs

usedtomonitor,maintainandupdateMDMconfigurationandprocessesconfiguredduringthe

installationprocessincludingafewadditionaloptions.



AccesstheServerUserInterfacefromtheserverParallels2XMDMisinstalledon>clickthe2X

MDMProgramGroup>click‘2XMDMServer'.

1.StatusTab





TheStatustabliststheParallels2XMDMservices,howlongtheyhavebeenrunningforandalso

allowsforeachindividualservicetobestoppedandthenstartedagain:

●DeviceServer:HandlesallcommunicationbetweendevicesandtheMDMServer.

●BackgroundServices:Handlestaskswhichincludeemailnotification,SMSmessaging,

Pushnotificationsetc.(Review2.StatusTabforfulldescription)

●BridgeServer:HandlesRemoteControlsessionsviainternetconnection

TheserverlogslistedareextractedfromtheWindowsEventlogsandareusefulforinvestigating

behavioronthesystem.



2.ServicesTab

Fromthistab,selecttodisableanyoftheservicesdescribedinthe“StatusTab”.Inadditionyoucan

alsodisableanyofthebackgroundtasksperformedbyParallels2XMDMBackgroundServices

below:

● EmailSendingService:EnablesthemailerthreadthatsendsoutEmailnotifications

● SMSSendingService:EnablessendingofSMSmessagestodevices

● PushSendingService:EnablessendingofPushnotificationstodevices

● iOS/AndroidDeviceWakeup:SendspushnotificationstoAndroid/iOSdevicestorecreate

anewsessionwhenthecurrentsessiontimeoutisreached

● ClientOfflineAlertService:Notifiesadministratorswhenadevicehasreacheditsoffline

alertconfiguration

● iOSAppRefresh:PerformsdailychecksofapplicationsiOSdevicesmustinstalland

uninstallsincethelastcheckwaspeformed

3.SettingsTab



Thesettingstabconsistsofconfigurationoptionsrequiredforconnectivitybetweenthedevicesand

theserverrunningtheParallels2XMDMService.Theserveraddressandcertificatesettings

configuredduringtheinstallationprocessmayalsobeupdatedfromhere.



FromtheGeneralsectionyoucanadjusttheoptionsbelow:

●ServerAddress:TheMDMserverFQDN(Examplemdm.company.com).

● ListeningPort:TheportusedfordevicestoconnecttotheMDMserver

●Minimumloglevel:SetthelevelofloggingdisplayedontheStatustab

● DataFolder:ThefolderwhereMDMaccountdataisstored



OptionallyEnableLoadBalancingSupporttospecifytheURLusedtoaccesstheMDMportaland

theSubdomainURLthatdevicesconnectto:

●PortalAddress:TheURLpointingtowardtheserverrunningtheParallels2XMDMService

●MDMServiceAddress:ThesubdomainURLpointingtowardtheserverrunningthe

Parallels2XMDMservice



FromtheBridgeServersection,adjustthebridgeserveroptionsbelow:

● HTTPPort:TheportthebrowserconnectsthroughwhenusingRemoteControl

●DevicesPort:TheportdevicesconnectthroughwhenRemoteControlisenabled

● MaxConnections:ThenumberofRemoteControlsessionsallowedsimultaneously

●Minimumloglevel:SetthelevelofloggingdisplayedontheStatustab



FromtheSSLCertificatesection,youcanadjustthecertificatesettingsconfiguredduringthe

installationprocess:

● Certificate(PFXFormat):DefinethepathwherethePFXfileobtainedbyaCertificate

Authority(CA)isstored

●RootCertificate:SelecttheRootCertificatefileobtainedbyaCertificateAuthority(CA)

company.Thefileshouldendwitha.cerextension

● Certificatepassword:Enterthecertificatepassword

4.DatabaseTab



Fromhere,configuresettingsrequiredfortheconnectionbetweenyourdatabaseandParallels2X

MDMService.



FromtheGeneralsectionconfigurethebelow:

● Server:SpecifytheIPaddressofthemachinehostingyourSQLdatabase.Ifthedatabase

islocatedonthesamemachineyouhaveinstalledMobileDeviceManagementon,youcan

alsouselocalhost.



ConnectionPoolingisacacheofdatabaseconnectionsmaintainedsothattheconnectionscan

bereusedwhenfuturerequeststothedatabasearemade.Ifenabled,youcanalsoadjustboththe

minimumandmaximumconnectionpoolsize



TheRolessectionallowsyoutoadjustthebelowrolesconfiguredduringsetup:

● Administrator:UsernameandPasswordofadministratoraccountusedtoconnecttothe

database

● Device:UsernameandPasswordforuserscreatedduringsetupprocess

● Common:UsernameandPasswordthatcanaccessandupdateallofthemdmtables

● Signup:UsernameandPasswordusedtocreateMDMaccounts

● Portal:UsernameandPasswordusedtoaccesstheMDMportal

● Reports:UsernameandPasswordusedbythereportingservertoconnecttotheMDM

database

5.MapTab



Next,theMaptaballowsyoutoconfigurewhichmapsproviderlocationupdateswillberesolvedto

anddisplayedonfromtheMDMportal.



SelectthemapprovideryouhaveregisteredwithfromtheProviderdropdownandentertherelated

APIkeyintheProviderAPIKeytextfield.



IfBingmapsisselected,optionallyalsoenablethe‘UseMicrosoftMapsBackgroundresolver

service’toresolvelocationpointswithoutanaddress.

6.MessagingTab



ThistabconsistsofsettingsrequiredforbothSTMPandSMSmessagenotificationstobesentby

Parallels2XMDM.Thesesettingswereconfiguredduringsetup.



FromtheSMTPSettingssectionyoucanadjustthesettingsbelow:

● Server:TheSMTPserverIPaddressorFQDNtobeused.

● Port:Theportnumbertobeusedforsendingoutemails.

● Email:Theemailaddressthatyouwanttobeshownwhenemailsaresentout.

● Username:Theusernametobeusedifthemailserverrequiresauthentication.

● Password:Passwordfortheusernameprovidedifthemailserverrequiresauthentication.

● UseSecureConnection:TickthisboxifyourSMTPserverrequiresanSSLconnection.



FromtheSMSSettingssectionconfigurethebelow:

●Username:FillintheusernameobtainedfromCardBoardFish.

●Password:FillinthepasswordforyourCardBoardFishaccount.

7.AndroidTab



ForMDMtocommunicatewithGCMandsendPUSHnotificationstoAndroiddevices,configureor

updatetheconfigurationoptionsbelow:

●ProjectNumber:TheprojectnumberobtainedbytheGoogleCloudMessagingproject.

●APIKey:TheAPIKeyobtainedbytheGoogleCloudMessagingproject.

8.iOSTab



Similarly,foriOSdevicestobeabletoconnectandcommunicatewithyourMDMserver,configure

orupdatetheSCEPserverconfigurationoptionsbelow:

●SCEPServerURL:TheURLpointingtoyourcertificateSCEPserver.

●ChallengePassword:ThechallengepasswordgeneratedbyyourcertificateSCEPserver.

●MDMVendorPFXPath:SelectthepathtothecertificateprovidedtoyoubyApple.

●VendorPassword:TheAppleCertificatepassword

9.AppFabricTab



Parallels2XMDMusesAppFabrictodistributesharedcachetomultipleOnPremiseinstallationsof

MDM.EnableAppFabricifyouarehostingMDMonmultipleservers.Thiswayyoucanscalefor

differentservicesrunningondifferentserverstoshareinformationviaAppFabric.



Enablethe‘UseAppFabric’checkbox,click‘Add’andconfiguretheoptionsbelow:

● ServerAddress:ServerhostnametobeusedforAppFabriccachingtostoresessionsof

theMDMserver

● Port:TheportusedtostoresessionsoftheMDMserver

10.ReportingTab



Youcanaltertheconfigurationoptionsdefinedduringthesetupprocessusedbothtodeployand

generatereports.Theconfigurationoptionsarelistedbelow:

●WebServiceURL:TheURLpointingtowardyourReportingServicesendpoint.

●ReportingAccess:Togglethereportingfeatureforthebackofficeandadminportal.

●PortalUserLoginandPassword:EnterWindowscredentialsthatareconfiguredinSSRS

withbrowserpermissions.

●AdministratorLoginNameandPassword:EnterWindowscredentialsconfiguredwith

administratorprivilegesandcontentmanagementrightsinSSRS.





TheAdvancedbuttonallowsyoutodefinethedatabasethatwillbeusedtogeneratereports.The

OverrideReportingDataSourceoptionistypicallyenabledwhenthemdmdatabasethatreports

willbegeneratedwithismirroredonanotherserver.Ifrequired,enablethisfeatureandconfigure

thebelow:

●DatabaseServer:SpecifytheIPaddressofthemachinehostingthemirroredSQL

database

●DatabaseName:Specifythemirroreddatabasename

●DatabaseUsernameandPassword:MirroredDatabasecredentials

●Showmessageinreportsnode:Setthevalueinhoursequaltothemirroreddatabase

updateintervalusedtoalertadministratorsintheportalthatreportdatamaybeasoldasthe

valueset.



Note:SettingthereportingDataSourcetoamirroredmdmdatabasetakesloadoffthelive

database.



11.DataPurging



Lastly,datapurgingsettingsallowyoutoconfiguretheamountoftimedataisretainedforbefore

beingdeletedfromtheMDMServer.Youareabletocontrolanydataretentionperiodofthedata

typesbelow:

● CallHistory

● SessionHistory

● LocationHistory

● DataUsage

● Actions

● RetiredDevices

● Alerts