Parallels Remote Application Server 16.0 Licensing Guide RAS V16 LG EN

User Manual: parallels Remote Application Server - 16.0 - Licensing Guide Free User Guide for Parallels Remote Application Server Software, Manual

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Parallels Remote
Application Server
Licensing Guide
v16

Parallels International GmbH
Vordergasse 59
8200 Schaffhausen
Switzerland
Tel: + 41 52 672 20 30
www.parallels.com
Copyright © 1999-2017 Parallels International GmbH. All rights reserved.
This product is protected by United States and international copyright laws. The product’s underlying technology,
patents, and trademarks are listed at http://www.parallels.com/about/legal/.
Microsoft, Windows, Windows Server, Windows Vista are registered trademarks of Microsoft Corporation.
Apple, Mac, the Mac logo, OS X, macOS, iPad, iPhone, iPod touch are trademarks of Apple Inc., registered in the US
and other countries.
Linux is a registered trademark of Linus Torvalds.
All other marks and names mentioned herein may be trademarks of their respective owners.

Contents
Introduction ............................................................................................................... 4
Purchase or Upgrade Licenses................................................................................. 5
Parallels RAS Licensing ..................................................................................................... 5
Grace Period and License Overuse ................................................................................... 6
Purchase Licenses ............................................................................................................ 6
Upgrade an Existing License ............................................................................................. 7

Register and Activate Parallels RAS ......................................................................... 8
Create a Parallels Account ................................................................................................ 8
Register a Subscription ................................................................................................... 11
Activate Parallels RAS ..................................................................................................... 13

Manage Accounts, Subscriptions, and Licenses ................................................... 15
About Parallels My Account ............................................................................................ 15
Managing Accounts ........................................................................................................ 16
Add an Administrator to an Existing Account ......................................................................... 16
Merge Accounts .................................................................................................................... 21

View Subscription and License Information ..................................................................... 25
Creating and Managing Sublicenses ..................................................................................... 28

Downloads ...................................................................................................................... 29
Get Support .................................................................................................................... 29

CHAPTER 1

Introduction
Parallels Remote Application Server (Parallels RAS) publishes applications and delivers remote
desktops and VDI to computers and devices remotely. This guide is for IT administrators and
managers purchasing, deploying, and managing Parallels RAS in their organizations.
There are several options for licensing Parallels RAS. Read this guide to find out which licensing
options are right for you, and how to purchase and manage licenses.

CHAPTER 2

Purchase or Upgrade Licenses
Read this chapter to learn about Parallels Remote Application Server licensing and how to
purchase or upgrade licenses.

In This Chapter
Parallels RAS Licensing ............................................................................................ 5
Grace Period and License Overuse .......................................................................... 6
Purchase Licenses ................................................................................................... 6
Upgrade an Existing License .................................................................................... 7

Parallels RAS Licensing
Parallels RAS uses concurrent-user licensing. This means that a user can establish any number of
connections to Parallels RAS as long as the number of users simultaneously accessing Parallels
RAS does not exceed the number of concurrent user licenses.
Consider the following examples:
•

One user, one device, one connection — one license is needed.

•

One user, one or multiple devices, multiple connections — one license is needed.

•

Multiple users, each establishing one or multiple connections — a license is needed for each
user. When all licenses are used up, the next user will have to wait for one of the current users
to log out from all sessions.

The following table shows license consumption by connection type and user rights:
Connection Type

User Rights

Consumes RAS License

RAS desktop/published application connection

Non-admin

Yes

RDP desktop/published application connection

Non-admin

Yes

RAS published application connection

Administrator

Yes

RAS published desktop connection*

Administrator

Direct or tunneled RDP desktop connection*

Administrator

* Maximum up to two connections of either type per RDSH server.

Purchase or Upgrade Licenses

Prepaid Subscription
You license Parallels RAS with a prepaid subscription, which works as follows:
•

Your active subscription allows you to upgrade to a newer version of Parallels Remote
Application Sever whenever one becomes available.

•

A subscription is purchased for a predefined period of time, either one month, one year, two
years, or three years. One-month subscriptions can only be purchased online.

•

If a subscription is purchased online, by default it is set to automatically renew when the
subscription period ends. Subscriptions purchased through a reseller must be renewed through
the reseller.

•

Support is included in the cost of the subscription. You can choose either the Standard or
Premium support plan.

Grace Period and License Overuse
Grace Period
To ensure uninterrupted Parallels RAS operation, you should renew your subscription before it
expires. However, if your subscription does expire, you will be able to continue to run Parallels RAS
for a period of 30 days, which should give you enough time to renew your subscription.

License Overuse
In the event the number of concurrent users exceeds the maximum allowed number specified in
your Parallels RAS license key, the users will still be allowed to connect to Parallels RAS for a
period of 7 days. The beginning of this time period is triggered by the first user session that
exceeds the limit. Please note that this period cannot be reset unless more licenses are added to
the license key. Once more licenses are added and the Parallels RAS farm is reactivated, this time
period is reset and can be used again in the future. If this time period ends and no licenses are
added to the subscription, new user sessions will no longer be allowed.

Purchase Licenses
You can purchase Parallels RAS licenses online or you can contact a Parallels Partner.

Purchase licenses online
Visit http://www.parallels.com/products/ras/buy/

Purchase or Upgrade Licenses

Purchase licenses through a Parallels Partner
To find a Parallels Partner near you, visit http://www.parallels.com/partners/locator/
Once you purchase licenses, the Parallels partner will provide you with a single license key which
you can use to activate Parallels RAS. You only need one key to register and activate all your
licenses.
If you don't already have a Parallels account, you should also receive an invitation to join one.
Important: A license key can be used to activate a single installation of Parallels Remote Application
Server. You can change the activated installation up to three times (for backup purposes, if a previously
activated server has been damaged or stolen, etc.). If you need to activate several Parallels RAS
installations to work simultaneously, you need multiple license keys.

Upgrade an Existing License
Upgrade eligibility
You are eligible for a free upgrade to Parallels RAS v16 if you have any of the following:
•

A valid Parallels RAS subscription

•

A permanent license and a valid Upgrade Insurance plan

CHAPTER 3

Register and Activate Parallels RAS
After you purchase a Parallels Remote Application Server subscription, you need to register it in
Parallels My Account before you can use it to activate Parallels RAS.
This chapter describes how to quickly get started with Parallels My Account and how to activate
Parallels RAS.

In This Chapter
Create a Parallels Account........................................................................................ 8
Register a Subscription ............................................................................................ 11
Activate Parallels RAS .............................................................................................. 13

Create a Parallels Account
Parallels My Account is a web application that enables Parallels customers (consumers and
organizations) to view and manage licenses for various Parallels products. The instructions below
describe how to quickly get started with Parallels My Account.

Create a Parallels Account from scratch
If you are a new customer and don't have a Parallels account, you can create one for yourself and
your organization as follows:
1

Visit Parallels My Account at https://account.parallels.com

Click Register. The registration page opens.

Select the I represent a company or an organization option. This step is required to create a
business account for your organization in addition to creating a personal account for yourself.

Specify your personal and your company info (all fields are required) and click Create Account.

This creates an account for you personally and a business account for your organization to which
you are assigned as the account administrator. When you log in to your personal account using
you email address and password, you can manage personal and business products using the
same account.

Creating a Parallels business account from an existing personal account
If you already have a personal account, follow these steps to create a business account for your
organization:
1

next to your user name to open a side menu. If the Dashboard page is not already
Click
displayed, click Dashboard in the side menu.

On the Dashboard page, click Create a business account in the Quick Actions section.

A message box opens with an explanation of what a business account is. Read it and then click
Proceed.

In the Registering a Business Account dialog, type the name of your organization and then
specify your country, state/city (if applicable), ZIP or postal code, and your business phone
number.

When done, click Create a Business Account.

A business account is created for your organization to which you are assigned as the account
administrator. When you log in to your personal account, you can manage personal and business
products from the same account.

Click
next to your user name to open a side menu. If the Dashboard page is not already
displayed, click Dashboard in the side menu.

Click the Register a license key link in the Quick Actions section. The Register a License
Key page opens.
You can also open this page by expanding Subscriptions and Licenses section in the side
menu, then clicking Corporate Subscriptions, and finally clicking the Register a License Key
link.

Type the license key that you received with your subscription and click Register.

When your license key is registered, you will see a confirmation message.

If you would like to view your subscription information, click the Open Corporate
Subscriptions button. This will open the Subscription Details page where you can view the
information.

Your subscription is now registered and your license key can be used to activate the Parallels
product to which it applies.

Activate Parallels RAS
After you registered your subscription in Parallels My Account, you can activate Parallels RAS using
your license key.

Sign in to Parallels My Account
Open the Parallels RAS Console. When you run it for the first time, you'll see the Sign In to
Parallels My Account dialog. If you already have an account, type the email address and
password you used to register the account and click Sign In.
If you don't have a Parallels account, you can register for one as follows:
1

In the Sign In to Parallels My Account dialog, click Register. The Register Parallels My
Account dialog opens.
If you have an existing 2X Remote Application Server license and are upgrading to the new
Parallels Remote Application Server, the Register Parallels My Account dialog will be prefilled
with the information from your existing license. If you don't have an existing license (or if you've
installed Parallels Remote Application Server on a new server), you'll need to fill in the
registration information as described in the next step.

Enter your name, email address, a desired password, and your company info (all fields are
required).

Click Register to register an account. This will create a personal account for yourself and a
business account for your organization to which you will be assigned as the account
administrator.

If you are upgrading an existing 2X license, the Migrating license key window will open and your
license will be migrated to the new Parallels Remote Application Server format. When the migration
is completed, your upgraded license key will be registered and your Parallels Remote Application
Server will be activated.
If you don't have an existing 2X license, you should see the confirmation message saying that your
account has been registered successfully. Click OK to close the message box. In the Sign In to
Parallels My Account dialog, provide the email address and password and click Sign In. You'll
see the Activate Product dialog.

Activate Parallels RAS
After you sign in to Parallels My Account in the RAS Console, the Activate Product dialog opens
asking you to activate Parallels Remote Application Server.

If you already have a Parallels Remote Application Server license key, select the Activate using
license key option and enter the key in the field provided. You can click the button next to the field
to see the list of subscriptions and/or permanent license keys you have registered in Parallels My
Account.
If you don't have a Parallels RAS subscription or license key, you have the following options:
•

Purchase a subscription online by clicking the Purchase a license link.

•

Activate Parallels RAS as a trial by selecting the Activate trial version option.

After entering a license key (or selecting to activate a trial version), click Activate. You should see a
message that your Parallels Remote Application Server was activated successfully. Click OK to
close the message box.
Your Parallels Remote Application Server is activated and you can begin using it.
Read on to learn how to manage your business account(s) and your Parallels RAS licenses using
Parallels My Account.

CHAPTER 4

Manage Accounts, Subscriptions, and
Licenses
This chapter describes how to use Parallels My Account to manage your accounts, subscriptions
and licenses.

In This Chapter
About Parallels My Account ...................................................................................... 15
Managing Accounts ................................................................................................. 16
View Subscription and License Information ............................................................... 25
Downloads ............................................................................................................... 29
Get Support ............................................................................................................. 29

About Parallels My Account
Parallels My Account is a web application that enables Parallels customers (consumers and
organizations) to view and manage licenses for various Parallels products.
To access Parallels My Account, visit https://account.parallels.com
Parallels My Account allows you to use a single email address to view and manage personal and
business products.
Subscriptions and licenses registered in a personal account belong to an owner of the personal
account exclusively. Subscriptions and licenses registered in a business account belong to a
company, and any admin of a business account can view and manage all licenses registered under
the business account.
Within a business account, an email address can be assigned privileges of an admin or a regular
member. An admin of a business account can manage other users (regular members and admins)
and company assets (subscriptions/licenses). You can be an admin of several business accounts
and switch between the accounts. Once your email address is granted access to a business
account, you can view and manage business products that belong to your organization from your
personal account.

Manage Accounts, Subscriptions, and Licenses

Managing Accounts
You can perform the following management tasks on your account or multiple accounts:
•

Add one or more administrators to a business account to help you manage your organization's
subscriptions and licenses.

•

If you have an older personal account, you can merge it with your new account, so you can use
the same email address to manage your personal and business products.

Read on to learn how to preform the tasks above.

Add an Administrator to an Existing Account
As an administrator of an existing business account, you can add other administrators to it, so they
can help you manage your subscriptions and licenses.
To add an administrator to the account:
1

next to your user name to open a side menu. If the Dashboard page is not already
Click
displayed, click Dashboard in the side menu.

On the Dashboard page, click Manage users of a business account in the Quick Actions
section.

Manage Accounts, Subscriptions, and Licenses
4

On the Manage Users page, click Add Users.

In the Add users dialog, type the email address of the user you want to invite to join the
account. If you are adding more than one user, separate email addresses by comma.

Note: The user you are adding must have a personal account registered to their own email address. If
they don't have one, they must register by visiting https://account.parallels.com, clicking
Register and completing the registration form. Please not that while completing the registration form,
they MUST NOT select the I represent a company or an organization option, because doing so will
create another business account.

Manage Accounts, Subscriptions, and Licenses
6

Click Add. You can add more users if needed by typing their email addresses and clicking Add
again.

Click Invite when ready.

An email is sent to the specified email address with an invitation to join the account. We'll get to
this email a little later.

The email address to which you have sent an invitation should appear on the Manage Users
page. If it doesn't, refresh the page.

10 Select a check box in front of the user name. The Edit selected dialog opens on the right side
of the page.

11 In the dialog, do the following:

Manage Accounts, Subscriptions, and Licenses
• In the Group section, select Administrator to grant the user administrative rights. An
account administrator can manage other users and company assets (subscriptions and
licenses).
• Make a note of the Actions section where you can delete or block a user, or resend an
invitation email.
12 Click Apply.
13 The user will now check their email. Once they receive it, they click the invitation link included in
the message body.

14 The Parallels My Account login page opens in a web browser asking the user to accept the
invitation.

15 The user types their account password and clicks Join. The user can now manage business
products for your organization using their email address.

Manage Accounts, Subscriptions, and Licenses

Removing a User from an Account
An administrator of an account can remove any other user from the account or temporarily block
their access if needed.
To remove a user from the account:
1

On the Dashboard page, click Manage business accounts.

Select a check box in front of a user name. The Edit selected dialog opens on the right side of
the page. Select Delete and then click Apply.

The user is removed from the business account. Please note that this action simply cancels the
user's access to the business account. The user's personal account is not affected by this action.

Manage Accounts, Subscriptions, and Licenses

Merge Accounts
If you have two separate accounts, one for your personal and the other for business use, you can
merge them, so you can manage your personal and your business products from the same
account.
Note: This functionality can be useful to existing business customers who in the past had to maintain two
separate accounts, each with its own email address. By merging the two accounts, you can use a single
email address to manage Parallels products owned by you personally and business products owned by
your organization.

The procedure consists of the following steps:
1

Signing in to Parallels My Account using the email address you use to manage business
products for your organization (assuming that's the address you want to discard).

Sending an invitation to your other email address to join the business account.

Removing the first email address from the business account.

The following describes the procedure step by step.

Invite the personal account owner to join the business account
1

next to your user name to open a side menu. If the Dashboard page is not already
Click
displayed, click Dashboard in the side menu.

On the Dashboard page, click Manage users of a business account in the Quick Actions
section.

Manage Accounts, Subscriptions, and Licenses
4

On the Manage Users page, click Add Users.

In the Add users dialog, type your personal account email address.

Click Add and then click Invite.

An email will be sent to the specified email address with an invitation to join the account. We'll
get to this email a little later.

Manage Accounts, Subscriptions, and Licenses

Grant the new user administrative rights
1

The email address to which you have sent an invitation should appear on the Manage Users
page. If it doesn't, refresh the page.

Select a check box in front of the user name. The Edit selected dialog opens on the right side
of the page.

Select the Administrator option in the Group section and click Apply.

Accept the invitation and join the account
1

Open your email reader and check for the invitation email. Once you receive it, open it and click
the invitation link included in the message body.

Manage Accounts, Subscriptions, and Licenses
2

A Parallels My Account login page opens in a web browser asking you to accept the invitation.

Type your password and click Join.

You can now use your account to manage both personal and business subscriptions.

Remove the unneeded email from the business account
1

On the Dashboard page, click Manage business accounts.

In the box displaying your company info, click Leave account.

A message box opens asking your to confirm that you want to leave the account. Read the
message and click Leave Account.

Manage Accounts, Subscriptions, and Licenses

The email address is now removed from the account and is no longer needed. You can use the
other email address to manage your personal and your business subscriptions from the same
account.

View Subscription and License Information
To view your registered Parallels RAS subscription(s):
1

Open the side menu by clicking

In the side menu, click Dashboard.

A white box in the main section of the page displays a registered product.

To view the subscription information for a given product, click the View subscriptions link
inside the box (or you can click Subscription and Licenses > Corporate Subscriptions in the
side menu).

If you have subscriptions for multiple business products, the page opens where you need to
select a product in the drop-down list. When you do, the subscription (or multiple subscriptions
if you have them) for that product is displayed on the page. Click a subscription to open the
Subscription Details page.

next to your user name.

Manage Accounts, Subscriptions, and Licenses
6

The Subscription Details page opens where you can view the subscription information.

The page is organized into sections, which are described below.

Subscription Details
1

The Edit link next to the subscription name allows you to change the subscription name. You
can use any name you like.

The Status field indicates whether the subscription is active.

The Automatic renewal field indicates whether the subscription is renewed automatically. If it's
not, you can click Convert to auto-renewing and then follow the instructions to switch to
automatic renewal.

Manage Accounts, Subscriptions, and Licenses
4

The Activation/Start date and Expiration date fields indicate the corresponding dates. You
can renew an expired subscription by clicking the Renew online link and then following the onscreen instructions.

License Keys
The License Keys section displays the license key included in the subscription.

Products
The Products section displays the product(s) that this subscription cover (e.g. Parallels RAS with
Premium Support) and the number of licenses (maximum concurrent users) included in the
subscription.
The Details link opens the Product Details page where you can view the information about
individual licenses and manage sublicenses (more about sublicenses in the section that follows this
one). Click the link to open the page.

Manage Accounts, Subscriptions, and Licenses

The Product Details section displays the license key and the total number of licenses (concurrent
connections) included in the subscription.
The Sublicenses section lists existing sublicenses.
Note: The Sublicenses section is only displayed if you've created sublicenses previously. If you haven't
created any sublicenses yet, the section will be hidden. The Create a Sublicense button is always
displayed, so you can create a sublicense if needed.

The displayed sublicenses information includes the following:
•

The first row in the table always contains the primary license key information. This is the same
key as the one displayed in the Product Details section above the Sublicenses section. The
primary key information is included in the list for you to easily see in one place how your
licenses are distributed between the primary key and existing sublicenses.

•

Each row below the primary key contains information about a sublicense. The Max lic. column
displays the number of licenses (concurrent users) included in a sublicense. The Type column
will always display "Reserved", which indicates that all licenses in a RAS sublicense are
reserved to a sublicense exclusively (other Parallels products may have different values in this
column, however).

If you haven't created any sublicenses yet and would like to create one (or if you want to create an
additional sublicense), click the Create a Sublicense button.
Read on to learn what sublicenses are and how to create and manage them.

Creating and Managing Sublicenses
You can split your Parallels Remote Application Server license into sublicenses. A sublicense is a
virtual license that is linked to the master license but has its own sublicense key and the total
number of individual licenses you allocate to it.

Planning for sublicenses
Sublicenses are useful in these typical scenarios:
•

You want to grant a division of your organization the ability to use a limited number of your
available licenses. You can create a sublicense with a required number of licenses and give the
sublicense key to the administrator for that division.

•

You don't want a RAS administrator to have control of your master license key. You can create
a sublicense and give the sublicense key to the administrator.

All of the allocated licenses in a sublicense are reserved exclusively for that particular sublicense.
None of the licenses (including unused ones) are available in the main license pool, which is linked
to the master subscription license key, or in other sublicenses.

Manage Accounts, Subscriptions, and Licenses

Creating a sublicense
To create a sublicense:
1

On the Product Details page, click Create a Sublicense.

Enter a name for the new sublicense, the desired number of concurrent users (the number of
licenses that the sublicense should contain) and the sublicense expiration date (same as the
subscription or a specific date if desired).

When done, click Create to create a sublicense.

Modifying a Sublicense
If you need to add more licenses to a sublicense or change any of its properties, you can modify it
by clicking Edit inside the area where it is displayed. In the Edit Sublicense dialog, make the
necessary changes. You can change any of the original properties except the license key. When
done, click Save.
To delete a sublicense, click Edit to open the Edit Sublicense dialog and then click Delete. Please
note that if you have an active Parallels RAS farm using this sublicense key, it will be deactivated.

Downloads
In the side menu, expand the Remote Application Server section and click Downloads. The
Downloads page contains a number of useful links, including the Parallels RAS download link and
other related links.

Get Support
To open the Parallels RAS support page, open the side menu and click Support.
The Support page contains a support code assigned to your organization. You'll need this code
when contacting Parallels support.
The page also contains a link to other Parallels support and download resources.

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