Sony Help Guide NW E393 E394 E395 EN
User Manual: sony NW-E393 - Help Guide Free User Guide for Sony Player, Manual - page1
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Digital Music Player
NW-E393/E394/E395
How to Use
Getting Started
Customer Registration Website
Customer registration website [1]
Before Use
Before first use [2]
Walkman instruction manuals [3]
How to use the operating explanations [4]
Enjoying Using Your Walkman
3 steps to listening to music [5]
Various ways to enjoy using your Walkman [6]
Parts and Controls
Parts and controls [7]
Power/Charging
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Turning the power on [8]
Turning the power off [9]
Using the HOLD switch [10]
Charging the battery [11]
Extending the battery life [12]
Notes on charging the battery [13]
Initial Settings
Selecting the display language [14]
Basic Operations
Home Menu/Option Menu
Home menu [15]
How to use the Home menu [16]
How to use the option menu [17]
List of icons displayed in the information area [18]
Connecting Your Walkman to Your Computer
Connecting to a computer [19]
Notes on connecting your Walkman to a computer [20]
Initializing/Updating
Restarting your Walkman [21]
Resetting to the factory settings [22]
Formatting memory [23]
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Updating the system software of your Walkman [24]
Displaying your Walkman information [25]
Transferring/Deleting Content
Operation Flow for Transferring Content to Your Walkman
Preparing content using a Windows computer [26]
Preparing content using a Mac computer [27]
Installing Media Go
About Media Go [28]
Installing Media Go [29]
Installing Content Transfer
About Content Transfer [30]
Installing Content Transfer [31]
Importing Content to the Software
Importing and transferring content from media using Media Go [32]
Importing content on your Windows computer into Media Go [33]
Transferring Content to Your Walkman
Transferring content using Media Go [34]
Transferring iTunes content using Media Go [35]
Transferring content using Content Transfer [36]
Transferring content using Explorer [37]
Transferring content using the Finder [38]
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Notes for transferring content such as music from your computer [39]
Deleting Content from Your Walkman
Deleting content from your Walkman using Media Go [40]
Deleting content from your Walkman using Content Transfer [41]
Deleting content from your Walkman using Explorer [42]
Deleting content from your Walkman using the Finder [43]
Operating with Media Go
Deleting content imported to Media Go [44]
Music
Playing Music
Preparing music [45]
Playing music [46]
Browsing the music list screen [47]
Volume operation (Only for countries/areas complying with European
Directives) [48]
Browsing the music playback screen [49]
Music playback operations [50]
Searching for songs [51]
Playing playlist songs [52]
Choosing an album from the cover art images [53]
Deleting Songs
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Deleting songs [54]
Music Settings
Shuffle playback [55]
Repeat playback [56]
Customizing sound quality settings [57]
Presetting your equalizer settings [58]
Photos
Viewing Photos
Preparing photos [59]
Viewing photos [60]
Browsing the photo screen [61]
Operations on the photo screen [62]
Browsing photos using the Slide Show function [63]
Deleting photos [64]
Photo Settings
Changing the photo information display setting [65]
Playing the Slide Show repeatedly [66]
FM Radio
Listening to FM Radio
Listening to FM radio [67]
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Browsing the FM radio screen [68]
FM radio operations [69]
Presetting broadcast stations automatically [70]
Presetting broadcast stations manually [71]
Deleting preset broadcast stations [72]
FM Radio Settings
Changing the FM radio scan sensitivity [73]
Setting monaural/auto for FM radio [74]
Settings
Music Settings
Shuffle playback [75]
Repeat playback [76]
Customizing sound quality settings [77]
Presetting your equalizer settings [78]
Photo Settings
Changing the photo information display setting [79]
Playing the Slide Show repeatedly [80]
FM Radio Settings
Changing the FM radio scan sensitivity [81]
Setting monaural/auto for FM radio [82]
Sleep Timer Settings
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Setting the sleep timer [83]
Common Settings
Displaying your Walkman information [84]
Limiting the volume [85]
Setting the operation sound [86]
Setting the screen off timer [87]
Adjusting the screen brightness [88]
Resetting to the factory settings [89]
Formatting memory [90]
Language Settings
Selecting the display language [91]
Announcement
Precautions
Notes on handling your Walkman [92]
Notes on headphones [93]
Notes on the software [94]
Maintenance of your Walkman [95]
Customer Support Website
Customer support website [96]
Specifications
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Specifications
Specifications [97]
Battery life [98]
Maximum recordable number of songs and time (Approx.) [99]
Supported formats [100]
System requirements [101]
Contents [102]
Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem? [103]
Customer support website [104]
Q&A
Operation
Your Walkman does not operate or the power does not turn on. [105]
Your Walkman does not work properly. [106]
Your Walkman power turns off or on automatically. [107]
You want your Walkman screen to stay on longer before it turns off
automatically. [108]
A drink (water, coffee, etc.) was spilled on your Walkman, or the
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Walkman was washed in the washing machine. [109]
You want to back up the content such as music stored on your
Walkman. [110]
You want to find the product name (model name) of your Walkman.
[111]
An alarm (beep) is heard and the message [
Check the volume level
] is
displayed. [112]
Sound
There is no sound. [113]
Content such as music suddenly stops during playback. [114]
Noise is generated. [115]
Volume cannot be turned up, or the volume remains low when the
playback volume is turned up. [116]
Sound can only be heard from one side of the headphones. [117]
Sound is interrupted or skips. [118]
The sound effect settings do not seem to have any effect. [119]
Power
You cannot charge your Walkman. [120]
How long is the life of the built-in rechargeable battery? [121]
The rechargeable battery needs to be replaced. [122]
The battery life is short. [123]
How long is the standard battery duration? [124]
How long does it take to charge the battery? [125]
Connection to a Computer
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The computer does not recognize your Walkman. [126]
Even if you use "Safely Remove Hardware" on the computer,
[
Connected USB. The player cannot be operated.
] remains displayed
on your Walkman screen. [127]
You cannot install software to your computer. [128]
The progress bar on the install screen does not proceed while
installing the software. [129]
Your Walkman is not recognized by Media Go. [130]
Content such as music cannot be transferred from the computer to
your Walkman. [131]
Displaying/Playing/Deleting Content
You cannot play content such as music transferred to your Walkman.
[132]
Songs are not played back in the expected order. [133]
Content such as music suddenly stops during playback. [134]
Playback progresses to the next album when repeat playback is set.
[135]
Songs are only played within a limited range such as within one album.
[136]
Songs are not displayed in the order they were transferred in. [137]
The content such as music is displayed repeatedly. [138]
Thumbnails such as cover art are not displayed. [139]
[ □ ] is displayed in the screen. [140]
[
Unknown
] is displayed for the album name or artist name. [141]
You cannot delete content such as music using the Walkman functions.
[142]
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FM Radio
You cannot hear FM radio broadcasts. [143]
There is a lot of noise in an FM radio broadcast and the sound quality
is poor. [144]
Other
Your Walkman gets warm. [145]
Message
Message list [146]
[1] How to Use
Getting Started
Customer Registration Website
Customer registration website
We recommend that you register your Walkman so we can provide better
customer support. Visit one of the following websites to register the
Walkman.
For customers in the USA:
http://www.sony.com/walkmanreg/
For customers in Canada:
English
http://www.Sony.ca/Registration
French
http://www.Sony.ca/Enregistrement
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For customers in Latin America:
http://www.sony-latin.com/registration
For customers in Europe:
www.sony.eu/mysony
For customers in Asia/Oceania/Middle East/Africa:
English/Korean/Traditional Chinese
http://www.sony-asia.com/dmpwalkman/register/
Simplified Chinese
https://www.sonystyle.com.cn/b2c_sony/b2c/productRegister.do
[2] How to Use
Getting Started
Before Use
Before first use
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Thank you for purchasing this Walkman.
This “Help Guide” explains how to transfer content to your Walkman, and
how to use the various functions. Browse this “Help Guide” for necessary
information.
The printed manuals (supplied), such as “
Instruction Manual
,” also
contain important information for you. For information about the customer
support website, see “Customer support website.”
For information on laws, regulations and trademark rights, refer to
“Important Information” contained in the supplied software. To read it,
install the supplied software on your computer.
All other trademarks and registered trademarks are trademarks or
registered trademarks of their respective holders. In this manual, TM
and ® marks are not specified.
About model names mentioned in this “Help Guide”
Depending on the country/region in which you have purchased your
Walkman, some models may not be available.
Computer system requirements when connecting your
Walkman
See “System requirements” for details on computer system requirements.
Battery charging
The battery might be low when you use your Walkman for the first time.
Charge the battery before using the Walkman.
About images used in this “Help Guide”
The screens and illustrations shown are for reference only and may differ
from the actual product or screen.
Design and specifications are subject to change without notice.
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[3] How to Use
Getting Started
Before Use
Walkman instruction manuals
The operations of this Walkman are explained in the following instruction
manuals.
(
Startup Guide
) (paper)
Describes the operation flow from turning your Walkman on to listening to
music.
Instruction Manual
(paper)
Describes the notes on use, compliance and other information.
Help Guide
You are currently viewing the Help Guide. This contains information such
as explanations of Walkman operations and software.
Important Information
Contains information on trademark rights, laws, and regulations. You can
read it by installing the software (supplied) on your computer.
[4] How to Use
Getting Started
Before Use
How to use the operating explanations
This Help Guide shows icons on your Walkman as follows:
[
Music
],
[
Settings
]. Items such as menus on the screen are shown as follows:
[
Album
], [
Play Mode
].
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Press the button (
) to select items. Press the button (
) to confirm.
Home menu
Press and hold the button (
) to display the Home menu.
Note
Except for some special cases, operating explanations assume that
you are starting from the Home menu. Operations may differ from the
explanation in situations such as during playback of music.
If a function or setting can be done in more than one way, the simpler
method is explained.
[5] How to Use
Getting Started
Enjoying Using Your Walkman
3 steps to listening to music
Be sure to charge the battery before you use your Walkman for the first
time. You can transfer music while charging the battery. You can listen to
your music as soon as the transfer has completed.
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Connect your Walkman to a computer.
You can charge the battery by connecting your Walkman via a USB
connection to a computer that is turned on and running.
1.
Import music to your computer and transfer the music to your
Walkman.
For Windows users
Recommended: Install the latest version of Media Go, which is
available on the Internet.
You can transfer music that you have imported from CDs or
downloaded from online music services to your Walkman.
You can transfer music by drag-and-drop directly from Windows
Explorer to your Walkman.
For Mac users
Recommended: Install the latest version of Content Transfer,
which is available on the Internet.
You can transfer music and playlists that are managed with
iTunes to your Walkman by an easy operation.
You can transfer music by drag-and-drop directly from the Finder
to your Walkman.
2.
Enjoy your music!
Connect the headphones, unlock the HOLD function, and turn on
your Walkman. Then simply select the music you want to listen to to
start playback!
3.
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[6] How to Use
Getting Started
Enjoying Using Your Walkman
Various ways to enjoy using your Walkman
Your Walkman can do more than simply play back music. Get to know
more about various ways you can enjoy using the Walkman.
Viewing photos
You can enjoy viewing photos stored on your Walkman while you are
listening to music.
Listening to FM radio
You can enjoy listening to FM radio on your Walkman.
[7] How to Use
Getting Started
Parts and Controls
Parts and controls
This section explains the functions of buttons, jacks, and other parts of
your Walkman.
BACK/HOME button
Press to go up one list screen level or to return to the previous
menu.
Press and hold to display the Home menu.
1.
5-way button
Press the
button at the center to start playback, or press the
2.
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/
/
/
marks to navigate through the on-screen menus of your
Walkman.
There is a tactile dot on the
button to help you operate the
buttons without looking.
Headphone jack
Insert the headphone plug until it clicks into place.
Sound will be impaired if the headphones are not connected
properly.
3.
USB jack
Connect the USB cable (supplied) or other accessories that support
microUSB (not supplied).
4.
Display
5.
VOL (Volume) +/– button
Press to adjust the volume.
There is a tactile dot on the + button to help you operate the buttons
without looking.
6.
HOLD switch
Set the HOLD switch to protect your Walkman against accidental
operation during transportation.
Slide the HOLD switch in the direction of the arrow (
) to disable
all operation buttons. Slide the HOLD switch to the opposite position
to release the HOLD function.
7.
OPTION/POWER button
Press to display the option menu.
Press and hold to turn your Walkman on. Press and hold again to
turn your Walkman off. The screen will go blank and the power will
turn off.
8.
RESTART button
Press the RESTART button with a small pin, etc. to restart your
Walkman.
9.
Strap hole
10.
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Use to attach a strap (not supplied).
[8] How to Use
Getting Started
Power/Charging
Turning the power on
Turn on the power to start your Walkman.
Press and hold the button (
).
Slide the switch (
) to unlock the Walkman when you want to
operate it.
1.
Hint
If there is no operation, the screen will be turned off. To turn on the
screen, press the button (
).
If there is no operation for an extended period, your Walkman will be
turned off automatically. When you turn on the Walkman again, it will
take a while before the power comes on.
[9] How to Use
Getting Started
Power/Charging
Turning the power off
Turn off the power when not using your Walkman.
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Press and hold the button (
).
[
POWER OFF
] appears.
1.
Hint
If there is no operation for an extended period, your Walkman will be
turned off automatically.
[10] How to Use
Getting Started
Power/Charging
Using the HOLD switch
You can use the HOLD switch to prevent the buttons from being pressed
and operated accidentally.
Slide the switch (
) in the direction of the arrow.
The HOLD function is enabled and all operation buttons are
disabled.
1.
Hint
Slide the switch (
) in the opposite position to release the HOLD
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function.
flashes at the top of the screen if buttons are pressed while the
HOLD function is enabled.
[11] How to Use
Getting Started
Power/Charging
Charging the battery
Charge your Walkman by connecting it to a computer.
Connect your Walkman to a running computer via USB.
The battery status icon shows
when charging is complete.
1.
Disconnect your Walkman from the computer when charging is
complete.
2.
Hint
For information about the time to fully charge the battery, see
“Specifications.”
Note
When you charge your Walkman when it has not been used for a long
period of time or when you use it for the first time, your computer may
not recognize it. The Walkman should start operating normally again
after charging for about 10 minutes.
You cannot operate your Walkman when it is connected to a computer.
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[12] How to Use
Getting Started
Power/Charging
Extending the battery life
You can reduce battery consumption by using your Walkman as follows.
For a comparison of battery life based on set effects, default settings and
functions, see “Battery life.”
Turn off the power manually.
Set a shorter time for [
Screen Off Timer
].
Adjust the screen brightness.
Set all sound quality settings to off.
[13] How to Use
Getting Started
Power/Charging
Notes on charging the battery
The charging time differs depending on the battery usage conditions.
If the battery life is reduced to about half of its normal life even if
sufficiently charged, it has probably worn out. Please contact your
nearest Sony dealer.
If you charge your Walkman when it has not been used for a long
period of time, your computer may not recognize it, or the Walkman
may not respond. Charge the Walkman for about 10 minutes, after
which it should start operating normally again.
When the ambient temperature exceeds the recommended range,
is displayed on the screen and charging is forcibly stopped. Charge the
battery in an ambient temperature between 5 °C to 35 °C (41 ºF to 95
ºF).
The number of times the battery can be recharged from complete
discharge is approximately 500 times. This number may vary
depending on the conditions under which you use your Walkman.
To prevent battery deterioration, charge the battery at least once every
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six months or every year.
Charging is not guaranteed with homebuilt or modified computers.
Operation with a USB port extended with a USB hub is only
guaranteed when a self-powered USB hub that carries an authorized
logo is used.
Do not leave your Walkman connected for an extended period of time
to a laptop computer that is not connected to an AC power supply.
Doing so may discharge the computer’s battery.
Do not turn on, restart, wake up from sleep mode, or shut down the
computer with your Walkman connected to the computer via USB.
Doing so may cause the Walkman to malfunction. Disconnect the
Walkman from the computer before conducting these operations.
Your Walkman may become hot while charging. This is not a
malfunction.
You cannot operate your Walkman when it is connected to a computer.
The battery indicator scales are not equal. Refer the battery indicator
as a guide.
[
Do not disconnect.
] is displayed when transferring data between your
Walkman and the computer. Do not remove the USB cable when [
Do
not disconnect.
] is displayed. Doing so may result in a loss of the data
being transferred and data on the Walkman.
[14] How to Use
Getting Started
Initial Settings
Selecting the display language
You can select the language for menus and messages.
From the Home menu, select
[
Settings
].
1.
Select [
Language Settings
] - desired language setting.
2.
Hint
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Select the display language before transferring content.
[15] How to Use
Basic Operations
Home Menu/Option Menu
Home menu
The following list shows the items in the Home menu.
Information area
1.
[
Photos
]
View photos transferred to your Walkman.
2.
[
Music
]
Listen to songs transferred to your Walkman.
3.
[
Settings
]
Set up your Walkman and its functions.
4.
[
FM Radio
]
Listen to FM radio broadcasts.
5.
[
Go to song playback screen
]
Display the music playback screen.
6.
[
Playlists
]
Play songs from playlists transferred using Media Go, etc. to your
Walkman.
7.
[16] How to Use
Basic Operations
Home Menu/Option Menu
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How to use the Home menu
The Home menu is the starting point for all applications such as those for
searching for songs and changing settings.
Press and hold the button (
) until the Home menu appears.
1.
Press the button (
) to select the desired menu (for example
[
Music
]) and then press the button (
) to confirm.
2.
Press the button (
) to select the desired function (for example
[
Album
]) and then press the button (
) to confirm.
3.
Press the button (
) to select the desired content (for example a
4.
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desired album) and then press the button (
) to confirm.
Press the button (
) to select the desired content (for example a
desired song) and then press the button (
) to confirm.
5.
Hint
Press the button (
) to return to the previous screen during an
operation.
Press and hold the button (
) to return to the Home menu during an
operation.
[17] How to Use
Basic Operations
Home Menu/Option Menu
How to use the option menu
Display the option menu by pressing the OPTION/POWER button. The
option menu items vary depending on the function and allow you to
change the settings.
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Press the button (
) while your Walkman is playing, for example
while in the music playback screen.
1.
Press the button (
) to select the desired menu (for example [
Play
Mode
]) and then press the button (
) to confirm.
2.
Press the button (
) to select the desired menu (for example
[
Shuffle
]) and then press the button (
) to confirm.
3.
Hint
To dismiss the option menu, press the button (
) while the option
menu is displayed.
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[18] How to Use
Basic Operations
Home Menu/Option Menu
List of icons displayed in the information area
The icons vary according to the playback status, setting and screen.
Information area
1.
Icons in the information area
Playback status
(play),
(pause),
(fast forward),
(fast rewind),
(find the
beginning of the next song),
(find the beginning of the previous (or
current) song), etc.
HOLD indication
Remaining battery power
Sleep timer
Music functions available
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[19] How to Use
Basic Operations
Connecting Your Walkman to Your
Computer
Connecting to a computer
Connect your Walkman to a computer via USB to charge the Walkman or
transfer data.
Connect your Walkman to a running computer via USB.
1.
Note
You cannot operate your Walkman when it is connected to a computer.
Hint
If you are prompted to make a Windows operation, click “Cancel” or
“×.”
[20] How to Use
Basic Operations
Connecting Your Walkman to Your
Computer
Notes on connecting your Walkman to a computer
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Your Walkman cannot be operated when connected to a computer.
Do not disconnect your Walkman from your computer when
transferring data between the Walkman and the computer via USB.
Doing so may result in loss of the data being transferred and data on
the Walkman.
Do not turn on, restart, wake up from sleep mode, or shut down the
computer with your Walkman connected to the computer via USB.
Doing so may cause the Walkman to malfunction. Disconnect the
Walkman from the computer before conducting those operations.
[21] How to Use
Basic Operations
Initializing/Updating
Restarting your Walkman
Try restarting your Walkman if operations become unstable. Before
restarting the Walkman, disconnect the Walkman from your computer and
check that no content such as music is being played. Otherwise, the data
may be damaged.
Press the button (
) with a pen or a paper clip, etc. to restart your
Walkman.
1.
Note
Restarting your Walkman will not delete any data or reset any settings.
[22] How to Use
Basic Operations
Initializing/Updating
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Resetting to the factory settings
Your Walkman can be reset to the default settings. Resetting the
Walkman will not delete content such as music.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Reset/Format
] - [
Reset All Settings
] -
[
Yes
].
2.
[23] How to Use
Basic Operations
Initializing/Updating
Formatting memory
You can initialize your Walkman by formatting the memory.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Reset/Format
] - [
Format
] - [
Yes
].
2.
Follow the on-screen instructions to format the memory.
3.
Note
Be sure not to initialize (format) the memory of your Walkman using a
computer. If you have formatted it with a computer, format it again
using the Walkman.
Formatting the memory erases all content data (songs, etc., including
the sample data installed at the factory, and the supplied software
installer). Be sure to check the data stored in the memory and export
any important data to your computer before formatting.
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[24] How to Use
Basic Operations
Initializing/Updating
Updating the system software of your Walkman
You can add new features to your Walkman by installing the latest system
software. For details on the latest system software information and how to
install it, visit the customer support website for your area.
Download the update program to your computer from the website.
1.
Connect your Walkman to your computer and start the update
program.
2.
Follow the on-screen instructions to update the system software of
your Walkman.
3.
Hint
To confirm the version information of your Walkman, select
[
Settings
] - [
Common Settings
] - [
Unit Information
].
[25] How to Use
Basic Operations
Initializing/Updating
Displaying your Walkman information
Display information such as model name and system software version.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Unit Information
].
2.
[26] How to Use
Transferring/Deleting Content
Operation Flow for
Transferring Content to Your Walkman
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Preparing content using a Windows computer
Installing the latest version of Media Go, available on the Internet,
enables you to import CDs, download and manage content from online
music services, and transfer them to the Walkman.
Install the latest version of Media Go, available on the Internet, on
your Windows computer.
1.
Import content to Media Go.
You can import content on media or your Windows computer to
Media Go.
2.
Transfer the content to your Walkman.
Transfer the imported content from Media Go to your Walkman.
3.
Hint
You can also transfer content directly from Windows Explorer to your
Walkman by drag-and-drop.
[27] How to Use
Transferring/Deleting Content
Operation Flow for
Transferring Content to Your Walkman
Preparing content using a Mac computer
Installing the latest version of Content Transfer, available on the Internet,
enables you to transfer content to the Walkman.
Install the latest version of Content Transfer, available on the
Internet, on your Mac computer.
1.
Drag-and-drop the content on your Mac computer to Content
Transfer.
2.
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The content is transferred to your Walkman.
Hint
You can also transfer content directly from iTunes or the Finder to your
Walkman by drag-and-drop.
[28] How to Use
Transferring/Deleting Content
Installing Media Go
About Media Go
Media Go is software for your Windows computer that allows you to
import various content such as music, photos or videos to your Windows
computer and manage stored content on your Windows computer. You
can transfer content that you have imported from CDs or downloaded
from online music services to your Walkman. If you have already
managed content such as music with iTunes, etc., you can use Media Go
to transfer the content to the Walkman.
[29] How to Use
Transferring/Deleting Content
Installing Media Go
Installing Media Go
Install Media Go to your Windows computer.
Access the Media Go download website.
http://mediago.sony.com/
1.
Install Media Go.
Confirm the supported operating systems, and then click
.
Click “
Run
” to install the software without downloading the installer.
2.
Follow the on-screen instructions to install Media Go.
When you click “Finish” after installation, Media Go automatically
3.
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starts.
Hint
The installer is automatically downloaded to the Downloads folder with
some web browsers.
When your Windows computer is connected to the Internet, the latest
version of Media Go is automatically searched and downloaded. If a
message to install the latest version of Media Go appears, click the
message and follow the on-screen instructions to install the software.
Note
Depending on the environment, restarting your computer may be
required. Follow the on-screen instructions.
[30] How to Use
Transferring/Deleting Content
Installing Content Transfer
About Content Transfer
Content Transfer is software for your Mac computer that allows you to
transfer content such as music managed with iTunes or the Finder to your
Walkman easily. You can transfer files, folders, and playlists to the
appropriate folder of the Walkman simply by drag-and-drop.
[31] How to Use
Transferring/Deleting Content
Installing Content Transfer
Installing Content Transfer
Install Content Transfer to your Mac computer.
Access the installer for Content Transfer for Mac.
http://www.sony.net/ct-mac/
Confirm “System requirements.”
1.
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Open the downloaded file.
The “ContentTransfer.dmg” file saved automatically to the
Downloads folder opens.
2.
Start installation.
Run "ContentTransfer.pkg" and follow the on-screen instructions to
install Content Transfer for Mac.
is displayed in the Dock when
the installation is completed. Click
to start Content Transfer.
3.
[32] How to Use
Transferring/Deleting Content
Importing Content to the
Software
Importing and transferring content from media
using Media Go
Use Media Go to import and transfer content such as music on your
Windows computer. This section explains how to import and transfer
music from CDs. Your computer must be connected to the Internet to
obtain CD information such as song names and artist names
automatically.
Connect your Walkman to your Windows computer via USB.
1.
Start Media Go.
2.
Insert an audio CD into the CD drive of your Windows computer.
3.
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Confirm the music content on the audio CD.
4.
Transfer the music content on the audio CD to your Walkman.
Drag-and-drop the cover art of the desired CD (
) to “WALKMAN
(model name)” (
).
5.
Hint
For details about how to use Media Go, refer to the help of Media Go.
Songs transferred to your Walkman are imported to your computer at
the same time.
Recommended file formats for ripping CDs are AAC (.mp4) and MP3
(.mp3) for normal sound quality.
Media Go obtains the CD information from a database on the Internet.
Information on some CDs may not be available in the database. If
information on your CD is missing, you can add it manually after
importing the CD. For information about adding and editing CD
information, refer to the help of Media Go.
Note
Imported content is limited to private use only. Use of content for other
purposes requires the permission of the copyright holders.
Commercial DVDs and Blu-ray discs cannot be imported into Media
Go.
[33] How to Use
Transferring/Deleting Content
Importing Content to the
Software
Importing content on your Windows computer into
Media Go
Import content such as music imported to your Windows computer into
Media Go.
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Start Media Go.
1.
Select the type of content you want to import from “Library.”
2.
Drag-and-drop the content into the Content List area.
3.
Hint
You can also import data organized by programs such as iTunes by
selecting “File” - “Add/Remove Media from Library” in Media Go. For
details, refer to the help of Media Go.
[34] How to Use
Transferring/Deleting Content
Transferring Content to Your
Walkman
Transferring content using Media Go
Transfer content such as music or playlists managed with Media Go on
your computer to your Walkman. Content with copyright protection cannot
be transferred.
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Connect your Walkman to a running computer via USB, and then
start Media Go.
1.
Select the desired content (
) on Music Library of Media Go, and
drag-and-drop it to your “WALKMAN (model name)” (
).
Media Go recognizes the type of data by the filename extension and
sends it to the appropriate folder of your Walkman.
2.
Note
Media Go does not support content that uses Windows Media digital
rights management technology (“WM-DRM”).
Your Walkman will start constructing the database when it is
disconnected from the computer. If you want to reconnect your
Walkman to the computer, first make sure that it has finished
constructing the database. If not, your Walkman may be damaged.
[35] How to Use
Transferring/Deleting Content
Transferring Content to Your
Walkman
Transferring iTunes content using Media Go
Media Go supports transfer of data from iTunes to your Walkman.
Transfer content such as music managed with iTunes on your computer
to the Walkman. Content with copyright protection cannot be transferred.
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Connect your Walkman to a running computer via USB, and then
start Media Go.
1.
Start iTunes.
2.
Select the desired content from iTunes (
), and drag-and-drop it to
your “Walkman (model name)” (
).
Media Go recognizes the type of data by the filename extension and
sends it to the appropriate folder of your Walkman.
3.
Hint
You can also transfer playlists created with iTunes to your Walkman.
Use iTunes to export playlists in m3u file format. Then use Media Go to
import the m3u files and transfer the playlists to the Walkman.
[36] How to Use
Transferring/Deleting Content
Transferring Content to Your
Walkman
Transferring content using Content Transfer
Transfer content such as music or playlists on your Mac computer or
managed with iTunes to your Walkman. Content with copyright protection
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cannot be transferred.
Connect your Walkman to a running computer via USB, and then
start Content Transfer.
1.
Display the desired content on the Finder or the desired content or
playlists on iTunes.
2.
Drag-and-drop the content or playlists you want to transfer to
Content Transfer.
Content is transferred to your Walkman.
3.
[37] How to Use
Transferring/Deleting Content
Transferring Content to Your
Walkman
Transferring content using Explorer
Content such as music can be directly transferred by drag-and-drop using
Windows Explorer.
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Connect your Walkman to a running computer via USB.
1.
Open “WALKMAN” using the procedure below that corresponds to
your computer.
Windows 7 or earlier:
Select “Start” – “Computer,” and then open “WALKMAN.”
Windows 8:
Select “Desktop” from the “Start screen” to open “File Explorer.” In
the “Computer” list, open “WALKMAN.”
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list,
open “WALKMAN.”
Windows 10:
Select “File Explorer” in the “Start” menu, and then select
“WALKMAN” from the left screen.
2.
Open the folder to which you want to transfer content.
To transfer music files or folders: “MUSIC” folder
To transfer photo files or folders: “PICTURE” or “DCIM” folder
3.
Drag-and-drop the desired files or folders (
) to the applicable
folder (
) in “WALKMAN.”
4.
Note
Drop music files directly into the MUSIC folder. Music files located
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elsewhere may not be playable.
You cannot operate your Walkman when it is connected to a computer.
Do not change folder name placed in root memory such as “MUSIC.”
Some songs may not be played back on your Walkman due to
copyright protection.
Depending on the language setting of your Walkman, the information
of the transferred content may not be displayed correctly.
[38] How to Use
Transferring/Deleting Content
Transferring Content to Your
Walkman
Transferring content using the Finder
Content such as music can be directly transferred by drag-and-drop using
the Finder.
Connect your Walkman to a running computer via USB.
1.
Select “WALKMAN” in the sidebar of the Finder.
2.
Open the folder to which you want to transfer content.
To transfer music files or folders: “MUSIC” folder
To transfer photo files or folders: “PICTURE” or “DCIM” folder
3.
Drag-and-drop the desired files or folders (
) to the applicable
folder (
) in “WALKMAN.”
4.
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Note
Drop music files directly into the MUSIC folder. Music files located
elsewhere may not be playable.
You cannot operate your Walkman when it is connected to a computer.
Do not change folder name placed in root memory such as “MUSIC.”
Some songs may not be played back on your Walkman due to
copyright protection.
Do not disconnect your Walkman while the data is transferred.
Otherwise, data being transferred or stored on the Walkman may be
damaged. If the Walkman is disconnected while files are being
transferred, unnecessary files may be left in the Walkman. In this case,
transfer usable files back to the computer and format the Walkman.
Depending on the language setting of your Walkman, the information
of the transferred content may not be displayed correctly.
[39] How to Use
Transferring/Deleting Content
Transferring Content to Your
Walkman
Notes for transferring content such as music from
your computer
Drag-and-drop content such as music or folders into the correct folder as
shown in the following illustrations. Your Walkman can play back content
stored in the 1st to 8th level of each folder.
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Note
Do not rename the following default folders.
MUSIC
PICTURE
and DCIM
Otherwise, they will not be recognized by your Walkman anymore.
Some songs may not be played back on your Walkman due to
copyright protection.
[40] How to Use
Transferring/Deleting Content
Deleting Content from Your
Walkman
Deleting content from your Walkman using Media
Go
You can use Media Go to delete content stored on your Walkman.
Connect your Walkman to a running computer via USB.
1.
Start Media Go.
2.
Double-click “WALKMAN (model name)” and select the type of
content you want to delete.
3.
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The content list is displayed.
Select the content you want to delete.
4.
Click “Edit” - “Delete.”
A window to confirm the deletion of the item is displayed.
5.
Click “Yes.”
6.
[41] How to Use
Transferring/Deleting Content
Deleting Content from Your
Walkman
Deleting content from your Walkman using Content
Transfer
You can use Content Transfer to delete content stored on your Walkman.
Connect your Walkman to a running computer via USB.
1.
Start Content Transfer.
2.
Click
at the right bottom of the screen.
3.
Click the icon of the folder (such as “Music”) that contains the
content you want to delete.
The content list is displayed.
4.
Select the content you want to delete.
5.
Click “Delete.”
The selected content is deleted.
6.
[42] How to Use
Transferring/Deleting Content
Deleting Content from Your
Walkman
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Deleting content from your Walkman using
Explorer
Delete content stored on your Walkman using Windows Explorer.
Connect your Walkman to a running computer via USB.
1.
Open “WALKMAN” using the procedure below that corresponds to
your computer.
Windows 7 or earlier:
Select “Start” - “Computer,” and open “WALKMAN.”
Windows 8:
Select “Desktop” from the “Start screen” to open “File Explorer.” In
the “Computer” list, open “WALKMAN.”
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list,
open “WALKMAN.”
Windows 10:
Select “File Explorer” in the “Start” menu, and then select
“WALKMAN” from the left screen.
2.
Open the folder containing the file(s) you want to delete.
To delete a music file or a folder that contains music: “MUSIC” folder
To delete a photo file or a folder that contains photos: “PICTURE” or
“DCIM” folder
3.
Select the content you want to delete.
4.
Delete the content.
5.
Note
Do not change folder name placed in root memory such as “MUSIC.”
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[43] How to Use
Transferring/Deleting Content
Deleting Content from Your
Walkman
Deleting content from your Walkman using the
Finder
Delete content stored on your Walkman using the Mac Finder.
Connect your Walkman to a running computer via USB.
1.
Open a folder under “WALKMAN” from the sidebar of the Finder.
2.
Open the folder containing the file(s) you want to delete.
To delete a music file or a folder that contains music: “MUSIC” folder
To delete a photo file or a folder that contains photos: “PICTURE” or
“DCIM” folder
3.
Select the content you want to delete.
4.
Delete the content.
5.
Note
Do not change folder name placed in root memory such as “MUSIC.”
[44] How to Use
Transferring/Deleting Content
Operating with Media Go
Deleting content imported to Media Go
You can delete content imported to Media Go.
Start Media Go.
1.
Select the type of content you want to delete from “Library.”
The content list is displayed.
2.
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Select the content you want to delete.
3.
Click “Edit” - “Delete.”
A “Confirm Delete” window is displayed.
4.
Select a method to delete the content.
5.
Click “OK.”
6.
[45] How to Use
Music
Playing Music
Preparing music
You need to transfer music from your computer to your Walkman in order
to listen to music on the Walkman. Use Media Go to transfer songs from a
CD or your computer to the Walkman. You can also transfer them by
drag-and-drop from Windows Explorer. For a Mac computer, you can use
Content Transfer to transfer the songs from iTunes, etc. You can also
transfer them by drag-and-drop from the Mac Finder.
[46] How to Use
Music
Playing Music
Playing music
Play music transferred to your Walkman.
From the Home menu, select
[
Music
].
1.
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Select the desired search method and items until a song list
appears, and then select the desired song.
Playback starts and the music playback screen is displayed. To
pause playback, press the button (
).
2.
Note
If there is no operation for an extended period while paused, your
Walkman will be turned off automatically. In this case, turn on the
power before performing step 1 above.
Depending on the way of transferring songs to your Walkman, songs
might be played in different order from the song order on your
computer. When you specify a song order other than that on your
Walkman, edit the playlists with a function of Media Go or iTunes, and
then transfer them to your Walkman.
[47] How to Use
Music
Playing Music
Browsing the music list screen
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The music list screen displays lists such as the song list and album list.
Index
The index displays a list of song or album names, along with each
letter of the alphabet. Navigate the index by pressing the button (
)
to move to the next or previous letters.
1.
Hint
The display format of the album list can be changed so that only the
cover art is displayed.
[48] How to Use
Music
Playing Music
Volume operation (Only for countries/areas
complying with European Directives)
An alarm (beep) and a warning [
Check the volume level
] are meant to
protect your ears when you turn the volume up to a level that is harmful
for your ears for the first time. You can cancel the alarm and warning by
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pressing any button.
Note
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat every 20
cumulative hours that the volume is set to a level that is harmful for
your ears. When this happens, the volume is turned down
automatically.
If the volume is set to a level that is harmful for your ears and you turn
off your Walkman, the volume is turned down to a level that is safe for
your ears automatically.
[49] How to Use
Music
Playing Music
Browsing the music playback screen
The following items are displayed on the music playback screen.
Information area
The playback status, remaining battery power, etc. are displayed.
1.
Song title/Artist name
2.
Selected search method
3.
Elapsed time of current song
4.
Time line bar
5.
Music settings icons
[
Bass Boost
]
6.
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[
Repeat
] from the [
Play Mode
] settings
[
Shuffle
] from the [
Play Mode
] settings
[
Shuffle & Repeat
] from the [
Play Mode
] settings
[
Repeat 1 Song
] from the [
Play Mode
] settings
Note
The elapsed time and the time line bar indications may be unstable
and inaccurate when playing variable bit rate (VBR) songs.
[50] How to Use
Music
Playing Music
Music playback operations
The following operations are available on the music playback screen.
To play/pause
Press the button (
).
To fast forward or rewind
Press and hold the button (
).
The length of the current song will be displayed in the bottom right area.
To go to the beginning of the next song or go to the beginning of the
previous (or current) song
Press the button (
).
The current song number/total number of songs will be displayed for
several seconds in the bottom right area.
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To browse cover art to select an album
Press the button (
).
To return to the list screen
Press the button (
).
Hint
If there is no operation for an extended period while paused, your
Walkman will be turned off automatically.
[51] How to Use
Music
Playing Music
Searching for songs
You can quickly search a song by artist, genre, etc.
On the music playback screen or the list screen, display the option
menu and select
(
Search
) - desired search method - desired
song.
1.
Hint
The [
All Songs
], [
Album
], [
Artist
] and [
Genre
] lists are arranged in
alphanumeric order. In the [
Folder
] list, folders are displayed in name
order first, then files are displayed in name order. Upper and lower
case letters are not distinguished.
You can search for songs from [
All Songs
], [
Album
], [
Artist
], [
Genre
],
[
Playlists
] or [
Folder
].
[
Playlists
] are created by using software like Media Go. For information
on how to create a playlist, refer to the Help of your software.
[52] How to Use
Music
Playing Music
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Playing playlist songs
You can transfer and play playlists created by using software like Media
Go. For information on how to create a playlist, refer to the Help of your
software.
From the Home menu, select
[
Playlists
].
1.
Select desired playlist - desired song.
2.
Note
Cover art images registered to a playlist are not displayed on your
Walkman.
[53] How to Use
Music
Playing Music
Choosing an album from the cover art images
If you register cover art images to albums using Media Go beforehand,
you can choose an album by selecting a cover art image (Album scroll).
For details on how to register cover art images to albums, refer to the
Help of Media Go.
Press the button (
) in the music playback screen to browse cover
art images.
1.
Choose the cover art image registered to your desired album, then
2.
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press the button (
).
Hint
To return to the music playback screen during this operation, press the
button (
).
Note
Cover art appears only when a cover art image is registered to the
album or song.
Cover art in some formats may not be displayed on your Walkman.
[54] How to Use
Music
Deleting Songs
Deleting songs
To delete songs from your Walkman, use the software on your computer
that you used to transfer the songs. If you used Windows Explorer to
transfer the songs, use Windows Explorer to delete them. If you used the
Finder on a Mac to transfer the songs, use the Finder on a Mac to delete
the songs.
Hint
Sample music is pre-installed on your Walkman. If you want to delete
it, use the software.
Note
Do not delete or rename the “MUSIC” folder. Otherwise, songs may not
be recognized by your Walkman.
[55] How to Use
Music
Music Settings
Shuffle playback
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Play songs in the playback range in random order.
On the music playback screen, display the option menu and select
[
Play Mode
] - [
Shuffle
] or [
Shuffle & Repeat
].
1.
Note
To play all songs on your Walkman in random order, play the songs
from
[
Music
] - [
All Songs
].
[56] How to Use
Music
Music Settings
Repeat playback
Play songs within a playback range repeatedly.
On the music playback screen, display the option menu and select
[
Play Mode
] - desired setting.
1.
Note
To play all songs on your Walkman repeatedly, play the songs from
[
Music
] - [
All Songs
].
[57] How to Use
Music
Music Settings
Customizing sound quality settings
You can use various functions to set the desired sound quality.
From the Home menu, select
[
Settings
].
1.
Select [
Music Settings
] - desired function - desired setting.
2.
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Bass Boost function
You can increase the level of the bass (low) sound range.
Equalizer function
You can set the sound quality according to the music genre. You can also
preset your equalizer settings as a custom setting.
Hint
You can also set some sound quality items from the option menu in the
music playback screen.
Note
The [
Equalizer
] setting is not applied if [
Bass Boost
] is turned on.
[58] How to Use
Music
Music Settings
Presetting your equalizer settings
You can preset the value of the 5 band equalizer as a custom setting.
In the music playback screen, display the option menu and select
[
Equalizer
] - [
Custom
].
1.
Press the button (
) to select the frequency range setting, and
press the button (
) to adjust the setting level.
2.
Press the button (
) to confirm.
3.
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[59] How to Use
Photos
Viewing Photos
Preparing photos
You need to transfer photo content onto your Walkman from your
computer in order to view photos on the Walkman. After importing the
photo content you want to display onto your computer, use Media Go to
transfer the photos to the Walkman. For a Mac computer, you can use
Content Transfer to transfer them. You can also transfer them by
drag-and-drop from Windows Explorer or the Mac Finder.
[60] How to Use
Photos
Viewing Photos
Viewing photos
You can view photos that you have transferred onto your Walkman. The
Walkman uses landscape display when viewing photos.
From the Home menu, select
[
Photos
].
1.
Select the desired search method, then browse the list until the
photo you want to select appears.
2.
Select the desired photo.
3.
Hint
Playback of songs continues while searching for photos in the photo
screen, photo folder or photo list screen.
Note
If a photo is too large or the data is corrupted,
is displayed and the
photo cannot be displayed.
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[61] How to Use
Photos
Viewing Photos
Browsing the photo screen
The following information is shown on the photo screen.
Information area
The Slide Show playback status, repeat status, current photo
number, total number of photos, remaining battery power, etc. are
displayed for several seconds.
1.
Photo file name
2.
Shooting date
3.
Hint
These indications disappear after a while. They will appear again with
button operations.
[62] How to Use
Photos
Viewing Photos
Operations on the photo screen
You can use the following operations in the photo screen. Your Walkman
uses landscape display when viewing photos.
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Display the previous or next photo
Press the button (
).
Scroll through the previous or next photos
Press and hold the button (
).
Return to the list screen
Press the button (
).
[63] How to Use
Photos
Viewing Photos
Browsing photos using the Slide Show function
You can watch series of photos stored in your Walkman using the Slide
Show function.
From the Home menu, select
[
Photos
].
1.
Select a folder that contains photos you want to view, and then
select a photo to start playback.
2.
Press the button (
).
3.
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All photos in the selected folder will be played.
Hint
You can also start the Slide Show by performing one of the following
operations.
Press and hold the button (
) while a folder is selected. All photos in the
selected folder will be played.
Select [
Begin slide show
] from the option menu while a photo list (thumbnail
view) is displayed.
Press and hold the button (
) while [
All Photos
] is selected and a list of
folders is displayed. All photos stored in your Walkman will be played.
To stop the Slide Show, press the button (
) again.
You can also repeatedly play the Slide Show.
[64] How to Use
Photos
Viewing Photos
Deleting photos
To delete photos from your Walkman, use the software on your computer
that you used to transfer the photos. If you used Windows Explorer to
transfer the photos, use Windows Explorer to delete them. If you used the
Finder on a Mac to transfer the photos, use the Finder on a Mac to delete
them.
Hint
Do not delete or rename the “PICTURE” folder or DCIM folder.
Otherwise, photos may not be recognized by your Walkman.
[65] How to Use
Photos
Photo Settings
Changing the photo information display setting
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You can set your Walkman to display or not display photo information
while playing back photos.
From the Home menu, select
[
Settings
].
1.
Select [
Photo Settings
] - [
Display
] - desired setting.
On
:
Photo information is displayed for every photo you view. It
automatically disappears after 3 seconds of no user operation and
reappears when you press a button (
).
Off
:
Photo information is not displayed. It appears when you press a
button (
) but disappears automatically after 3 seconds of no user
operation.
2.
[66] How to Use
Photos
Photo Settings
Playing the Slide Show repeatedly
You can repeatedly play the Slide Show.
From the Home menu, select
[
Settings
].
1.
Select [
Photo Settings
] - [
Slide Show Repeat
] - desired setting.
2.
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[67] How to Use
FM Radio
Listening to FM Radio
Listening to FM radio
Listen to FM radio on your Walkman. You cannot listen to FM radio
without connecting headphones as the cord of the headphones works as
the antenna. Extend the cord as long as possible.
From the Home menu, select
[
FM Radio
].
1.
Press the button (
) to select the desired frequency.
To turn off FM radio, press the button (
).
2.
Note
The sound quality settings are not applied while listening to FM radio.
[68] How to Use
FM Radio
Listening to FM Radio
Browsing the FM radio screen
The following items are displayed on the FM radio screen.
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Frequency
1.
Preset number
2.
[69] How to Use
FM Radio
Listening to FM Radio
FM radio operations
The following operations are available on the FM radio screen. You
cannot listen to FM radio without connecting headphones as the cord of
the headphones works as the antenna. Extend the cord as long as
possible.
To select the previous or next frequency
Press the button (
).
To select the previous or next receivable station
Press and hold the button (
). Searching starts and stops at a receivable
broadcast station.
To select the previous or next preset number
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Press the button (
).
Hint
Preset numbers can only be used to select a broadcast station if one
or more broadcast stations are saved as preset. Preset the receivable
broadcast stations in advance.
If the reception sensitivity is too strong and causes many unwanted
broadcast stations to be received while searching, change the scan
sensitivity setting.
[70] How to Use
FM Radio
Listening to FM Radio
Presetting broadcast stations automatically
You can use [
Auto Preset
] to automatically search for and preset
broadcast stations that can be received in your area.
In the FM radio screen, display the option menu and select [
Auto
Preset
] - [
Yes
].
Receivable broadcast stations will be preset in order of frequency
(low to high).
1.
Hint
If the reception sensitivity is too strong and causes many unwanted
broadcast stations to be received while searching, set the scan
sensitivity to [
Low
].
You can preset up to 30 stations.
Note
Using [
Auto Preset
] clears all saved presets.
[71] How to Use
FM Radio
Listening to FM Radio
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Presetting broadcast stations manually
You can manually preset receivable broadcast stations.
In the FM radio screen, select the frequency you want to save to
preset.
The preset numbers are rearranged in order of frequency (low to
high).
1.
Display the option menu and select [
Save to Preset
].
2.
Hint
You can preset up to 30 stations.
[72] How to Use
FM Radio
Listening to FM Radio
Deleting preset broadcast stations
You can delete preset broadcast stations.
On the FM radio screen, select the preset number of the frequency
you want to delete from preset.
1.
Display the option menu and select [
Delete from Preset
].
2.
[73] How to Use
FM Radio
FM Radio Settings
Changing the FM radio scan sensitivity
Sometimes the reception sensitivity may be too strong when receiving an
FM radio broadcast station, causing many unwanted broadcast stations to
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be received. In such cases, set the scan sensitivity to low.
On the FM radio screen, display the option menu and select [
Scan
Sensitivity
] - desired setting.
1.
[74] How to Use
FM Radio
FM Radio Settings
Setting monaural/auto for FM radio
If noise occurs during FM reception, set [
Mono/Auto
] to [
Mono
]. If you set
it to [
Auto
], stereo or monaural is selected automatically, depending on
reception conditions.
In the FM radio screen, display the option menu and select
[
Mono/Auto
] - desired setting.
1.
[75] How to Use
Settings
Music Settings
Shuffle playback
Play songs in the playback range in random order.
On the music playback screen, display the option menu and select
[
Play Mode
] - [
Shuffle
] or [
Shuffle & Repeat
].
1.
Note
To play all songs on your Walkman in random order, play the songs
from
[
Music
] - [
All Songs
].
[76] How to Use
Settings
Music Settings
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Repeat playback
Play songs within a playback range repeatedly.
On the music playback screen, display the option menu and select
[
Play Mode
] - desired setting.
1.
Note
To play all songs on your Walkman repeatedly, play the songs from
[
Music
] - [
All Songs
].
[77] How to Use
Settings
Music Settings
Customizing sound quality settings
You can use various functions to set the desired sound quality.
From the Home menu, select
[
Settings
].
1.
Select [
Music Settings
] - desired function - desired setting.
2.
Bass Boost function
You can increase the level of the bass (low) sound range.
Equalizer function
You can set the sound quality according to the music genre. You can also
preset your equalizer settings as a custom setting.
Hint
You can also set some sound quality items from the option menu in the
music playback screen.
Note
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The [
Equalizer
] setting is not applied if [
Bass Boost
] is turned on.
[78] How to Use
Settings
Music Settings
Presetting your equalizer settings
You can preset the value of the 5 band equalizer as a custom setting.
In the music playback screen, display the option menu and select
[
Equalizer
] - [
Custom
].
1.
Press the button (
) to select the frequency range setting, and
press the button (
) to adjust the setting level.
2.
Press the button (
) to confirm.
3.
[79] How to Use
Settings
Photo Settings
Changing the photo information display setting
You can set your Walkman to display or not display photo information
while playing back photos.
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From the Home menu, select
[
Settings
].
1.
Select [
Photo Settings
] - [
Display
] - desired setting.
On
:
Photo information is displayed for every photo you view. It
automatically disappears after 3 seconds of no user operation and
reappears when you press a button (
).
Off
:
Photo information is not displayed. It appears when you press a
button (
) but disappears automatically after 3 seconds of no user
operation.
2.
[80] How to Use
Settings
Photo Settings
Playing the Slide Show repeatedly
You can repeatedly play the Slide Show.
From the Home menu, select
[
Settings
].
1.
Select [
Photo Settings
] - [
Slide Show Repeat
] - desired setting.
2.
[81] How to Use
Settings
FM Radio Settings
Changing the FM radio scan sensitivity
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Sometimes the reception sensitivity may be too strong when receiving an
FM radio broadcast station, causing many unwanted broadcast stations to
be received. In such cases, set the scan sensitivity to low.
On the FM radio screen, display the option menu and select [
Scan
Sensitivity
] - desired setting.
1.
[82] How to Use
Settings
FM Radio Settings
Setting monaural/auto for FM radio
If noise occurs during FM reception, set [
Mono/Auto
] to [
Mono
]. If you set
it to [
Auto
], stereo or monaural is selected automatically, depending on
reception conditions.
In the FM radio screen, display the option menu and select
[
Mono/Auto
] - desired setting.
1.
[83] How to Use
Settings
Sleep Timer Settings
Setting the sleep timer
You can change the set time for the sleep timer.
From the Home menu, select
[
Settings
].
1.
Select [
Sleep Timer Settings
] - desired setting.
After setting the sleep timer,
appears in the information area.
2.
Note
The sleep timer will not be activated in the following situations.
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While using [
Auto Preset
] for the FM radio
If the power of your Walkman is turned off before the sleep timer is activated
When your Walkman is connected to a computer via USB
While formatting the memory of your Walkman
[84] How to Use
Settings
Common Settings
Displaying your Walkman information
Display information such as model name and system software version.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Unit Information
].
2.
[85] How to Use
Settings
Common Settings
Limiting the volume
You can use AVLS (Automatic Volume Limiter System) to limit the
maximum volume. This prevents the volume from getting too high and
disturbing others, causing discomfort to your ears, or preventing you from
hearing sounds around you, and it allows you to listen at a more
comfortable volume.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
AVLS (Volume Limit)
] - [
On
].
2.
[86] How to Use
Settings
Common Settings
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Setting the operation sound
You can turn the operation sounds of your Walkman on or off.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Beep Settings
] - desired setting.
2.
[87] How to Use
Settings
Common Settings
Setting the screen off timer
You can set the time after which the screen is turned off when there are
no operations.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Screen Off Timer
] - desired setting.
2.
Note
The screen does not turn off in the following situations:
While accessing, creating or restoring databases
While scanning FM radio broadcast stations
While presetting FM radio broadcast stations automatically
While playing back a Slide Show
The screen brightness is lowered while your Walkman is connected to
a computer.
[88] How to Use
Settings
Common Settings
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Adjusting the screen brightness
You can set the display brightness to one of five levels.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Brightness
] - desired setting.
2.
Hint
Regardless of the brightness setting, the brightness of the screen may
be low while connecting to a computer and charging.
[89] How to Use
Settings
Common Settings
Resetting to the factory settings
Your Walkman can be reset to the default settings. Resetting the
Walkman will not delete content such as music.
From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Reset/Format
] - [
Reset All Settings
] -
[
Yes
].
2.
[90] How to Use
Settings
Common Settings
Formatting memory
You can initialize your Walkman by formatting the memory.
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From the Home menu, select
[
Settings
].
1.
Select [
Common Settings
] - [
Reset/Format
] - [
Format
] - [
Yes
].
2.
Follow the on-screen instructions to format the memory.
3.
Note
Be sure not to initialize (format) the memory of your Walkman using a
computer. If you have formatted it with a computer, format it again
using the Walkman.
Formatting the memory erases all content data (songs, etc., including
the sample data installed at the factory, and the supplied software
installer). Be sure to check the data stored in the memory and export
any important data to your computer before formatting.
[91] How to Use
Settings
Language Settings
Selecting the display language
You can select the language for menus and messages.
From the Home menu, select
[
Settings
].
1.
Select [
Language Settings
] - desired language setting.
2.
Hint
Select the display language before transferring content.
[92] How to Use
Announcement
Precautions
Notes on handling your Walkman
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Warning
Be sure not to short-circuit the terminals of your Walkman with metallic
objects.
Do not spill water on your Walkman or allow any foreign object to enter
it. This may cause fire or electric shock. If this occurs, turn off the
Walkman immediately, disconnect the Walkman from your computer,
and consult your nearest Sony dealer or Sony Service Center.
Do not place your Walkman in fire.
Do not take apart or modify your Walkman. Doing so can result in
electric shock. Consult your nearest Sony dealer or Sony Service
Center for exchange of rechargeable batteries, internal checks, or
repair.
Do not put any heavy object on top of your Walkman or apply a strong
shock to it.
This may cause malfunction or damage.
The following descriptions are important for using your Walkman. Be sure
to follow the instructions below.
Charging time differs depending on battery usage conditions.
If the battery life is reduced to about half of its normal life even if
sufficiently charged, it has probably worn out. Please contact your
nearest Sony dealer.
Do not touch the rechargeable battery with bare hands if it is leaking.
Consult your nearest Sony dealer if the battery has leaked as battery
liquid may remain in your Walkman. If the liquid gets into your eyes, do
not rub your eyes as this may lead to blindness. Wash out your eyes
with clean water and consult a doctor.
If the liquid gets onto your body or clothes, wash it off immediately.
Failure to do so may cause burns or injury. Consult a doctor if you are
burned or injured by the liquid from the battery.
Heat may build up in your Walkman while charging if it is used for an
extended period of time.
Note that condensation may form temporarily in cases such as when
your Walkman is moved quickly from a low-temperature environment to
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a high-temperature environment, or used in a room where a heater has
just been turned on. Condensation is a phenomenon where moisture in
the air adheres to surfaces such as metal panels and then changes to
liquid. If condensation forms in the Walkman, leave it turned off until
the condensation disappears. If you use the Walkman with
condensation present, a malfunction may result.
If you use your Walkman in a cold location, images may appear with
black bands around them. This is not a malfunction of the Walkman.
If your Walkman causes interference to radio or television reception,
turn the Walkman off and move it away from the radio or television.
Mild tingling may be felt on your ears in particularly dry air conditions.
This is a result of static electricity accumulated in the body, and it is not
a malfunction of your Walkman.
This effect can be minimized by wearing clothes made from natural
materials.
When using a strap (not supplied), be careful to avoid catching it on
objects you pass by.
Also, be careful not to swing your Walkman by the strap to avoid
bumping people.
Refrain from using your Walkman as is requested by in-flight
announcements during takeoff or landing in an aircraft.
If you see lightning or hear thunder, take off the headphones
immediately and refrain from using your Walkman.
If you experience an allergic reaction while using headphones of a
Walkman model supplied with headphones, stop using it immediately
and contact a doctor.
Never use your Walkman where it will be subjected to extreme light,
temperatures, humidity or vibration. For example, never leave the
Walkman in a car parked in the sun or in direct sunlight. It may become
discolored, distorted or damaged.
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Do not leave your Walkman in a place subject to excessive dust.
Do not leave your Walkman on an unstable surface or in an inclined
position.
When unplugging the headphones from your Walkman, make sure to
hold the headphone plug. Pulling by the headphone cord itself may
damage it.
Do not apply strong force to the surface of the display. This may cause
a distortion in colors or brightness, or it may cause a malfunction of the
display.
Be sure to follow the precautions below when using your Walkman.
Failure to do so may warp the casing or cause the Walkman to
malfunction.
Do not sit down with your Walkman in your back pocket.
Do not put your Walkman in a bag with the headphones/earphones cord
wrapped around it and subject the bag to strong impact.
Do not expose your Walkman to water. The Walkman is not
waterproof. Be sure to follow the precautions below.
Be careful not to drop your Walkman into a sink or other container filled with
water.
Do not use your Walkman in humid locations or wet weather such as rain or
snow.
Do not get your Walkman wet.
If you touch your Walkman with wet hands or put the Walkman in a damp
article of clothing, the Walkman may get wet, which may cause a
malfunction.
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Sample data is pre-installed on your Walkman.
Sample data is not installed in some countries/regions.
If you delete the sample data, you cannot restore it, and we will not
supply any replacement data.
Sony is not responsible for incomplete recording/downloading or
damaged data due to problems with your Walkman or computer.
Notes on storing lithium-ion rechargeable batteries
A lithium-ion rechargeable battery is built into your Walkman. When you
store it for a long period of time, be sure to follow the storage instructions
below.
Leaving a charged battery unused for a long period of time causes
deterioration of the battery and results in a decrease of battery
capacity. The deterioration is more severe when the battery is stored
with a full charge, and is accelerated by prolonged exposure to heat
such as when leaving your Walkman in a car while connected to the
power port. Store the Walkman at temperatures below 35 °C (95 ºF).
Charging or discharging the battery to approximately 50 % of capacity
before storing is also recommended.
The battery deteriorates when left in a depleted condition. Charge the
battery to approximately 50 % of capacity at least once every six to
twelve months to prevent deterioration.
[93] How to Use
Announcement
Precautions
Notes on headphones
Road safety
Avoid listening with your headphones in situations where hearing must
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not be impaired.
Preventing hearing damage
Avoid using the headphones at a high volume. Hearing experts advise
against continuous, loud, and extended play. If you experience a ringing
in your ears, reduce the volume or discontinue use.
Do not turn the volume up high all at once, especially when using
headphones. Turn up the volume gradually to avoid excessive levels
hurting your ears.
Consideration for others
Keep the volume at a moderate level. This will allow you to hear outside
sounds and to be considerate to the people around you.
About the in-ear headphones
The earbuds seal your ears. Therefore, be aware that there is a risk of
damage to your ears or eardrums if strong pressure is applied to the
earbuds or the earbuds are suddenly removed from your ears. After use,
be sure to take the earbuds off your ears gently.
[94] How to Use
Announcement
Precautions
Notes on the software
Copyright laws prohibit reproducing the software or the manual
accompanying it, in whole or in part, or renting the software without the
permission of the copyright holder.
In no event will Sony be liable for any financial damage or loss of
profits, including claims made by third parties, arising out of the use of
the supplied software.
The supplied software cannot be used with equipment other than that
to which it is designated.
Please note that, due to continued efforts to improve quality, the
software specifications may be changed without notice.
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Operation of your Walkman with software other than that supplied is
not covered by the warranty.
The explanations in this manual assume that you are familiar with the
basic operations of your computer.
For details on the use of your computer and operating system, please
refer to the respective manuals.
[95] How to Use
Announcement
Precautions
Maintenance of your Walkman
Clean your Walkman with a soft cloth, such as a cleaning cloth for
eyeglasses.
If the headphone plug is dirty, it may cause noise or sound skipping. To
enjoy listening with good sound, wipe the headphone plug occasionally
with a soft dry cloth.
Should your Walkman become excessively dirty, clean it with a soft
cloth slightly moistened with water or mild detergent solution, being
careful not to allow water to get inside the Walkman and headphones.
Do not use any type of abrasive pad, scouring powder, or solvent such
as alcohol or benzene as doing so may damage the surface of your
Walkman.
[96] How to Use
Announcement
Customer Support Website
Customer support website
If you have any questions or issues with your Walkman, or would like
information on compatible items with the Walkman, visit one of the
following websites.
For customers in the USA:
http://www.sony.com/walkmansupport
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For customers in Canada:
English
http://www.sony.ca/ElectronicsSupport/
French
http://www.sony.ca/ElectronicsSupport/
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in Europe:
http://www.sony.eu/dna/wm/
For customers in Asia/Oceania/Middle East/Africa:
English
http://www.sony-asia.com/support
Korean
https://scs.sony.co.kr/scs/handler/ProductSupport
Simplified Chinese
http://service.sony.com.cn/KB/
Traditional Chinese
http://service.sony.com.tw/
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
[97] How to Use
Specifications
Specifications
Specifications
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Display
Size/resolution
1.77 inch (4.5 cm), QQVGA (128 × 160 Pixels) 65,536 colors
Panel type
TFT color display with white LED-backlight
Interface
USB
Hi-Speed USB (USB 2.0 compliant)
micro USB
Headphone
Stereo mini-jack
FM radio
FM Frequency range
87.5 MHz to 108.0 MHz
Antenna
Headphone cord antenna
Output (headphones)
Frequency
Frequency response
20 Hz to 20,000 Hz (when playing data file, single signal measurement)
Power Source
Built-in Rechargeable lithium-ion Battery
USB power (from a computer via a USB connector of the player)
Charging Time
USB-based charging
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Approx. 120 minutes
Operating temperature
5 °C to 35 °C (41 ºF to 95 ºF)
Dimensions
w/h/d, projecting parts not included
42.4 mm × 92.0 mm × 9.1 mm (1 11/16 inches × 3 5/8 inches × 3/8
inches)
w/h/d
43.2 mm × 92.3 mm × 9.6 mm (1 3/4 inches × 3 3/4 inches × 13/32
inches)
Mass
Approx. 39 g (1.4 oz)
Capacity (User available capacity)
NW-E393: 4 GB
NW-E394: 8 GB
NW-E395: 16 GB
[98] How to Use
Specifications
Specifications
Battery life
The values shown below are the approximate battery life when content is
played continuously at the default settings.
Music
MP3 128 kbps: Approx. 35 Hrs
AAC 256 kbps: Approx. 34 Hrs
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FM Radio
Approx. 12 Hrs
Note
Even if the player is turned off for an extended period, a small amount
of battery power is still consumed.
Battery life may vary depending on volume setting, conditions of use
and ambient temperature.
[99] How to Use
Specifications
Specifications
Maximum recordable number of songs and time
(Approx.)
The approximate times are based on the case in which you transfer or
record only 4 minute songs.
Number
NW-E393 (4 GB)
MP3 128 kbps: 840 songs
AAC 256 kbps: 420 songs
NW-E394 (8 GB)
MP3 128 kbps: 1,800 songs
AAC 256 kbps: 900 songs
NW-E395 (16 GB)
MP3 128 kbps: 3,700 songs
AAC 256 kbps: 1,800 songs
Time
NW-E393 (4 GB)
MP3 128 kbps: 56 hr. 00 min.
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AAC 256 kbps: 28 hr. 00 min.
NW-E394 (8 GB)
MP3 128 kbps: 120 hr. 00 min.
AAC 256 kbps: 60 hr. 00 min.
NW-E395 (16 GB)
MP3 128 kbps: 246 hr. 40 min.
AAC 256 kbps: 120 hr. 00 min.
[100] How to Use
Specifications
Specifications
Supported formats
Music (Music player)
Audio Formats
MP3
Media File format: MP3 (MPEG-1 Layer3) file format
File extension: .mp3
Bit rate: 32 kbps to 320 kbps (Supports variable bit rate (VBR))
Sampling frequency (*1): 32, 44.1, 48 kHz
WMA (*2)
Media File format: ASF file format
File extension: .wma
Bit rate: 32 kbps to 192 kbps (Supports variable bit rate (VBR))
Sampling frequency (*1): 44.1 kHz
Linear PCM
Media File format: Wave-Riff file format
File extension: .wav
Bit rate: 1,411 kbps
Sampling frequency (*1): 44.1 kHz
AAC (*3)
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Media File format: MP4 file format
File extension: .mp4, .m4a, .3gp
Bit rate: 16 kbps to 320 kbps (Supports variable bit rate (VBR)) (*4)
Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
Photo(*5)(Photo Viewer)
Photo Formats
JPEG
Media File format: Compatible with DCF 2.0/Exif 2.21 file format
File extension: .jpg
Profile : Baseline Profile
Number of pixels: Max. 2,048 × 2,048 pixels (4,194,304 pixels)
(*1)
Sampling frequency may not correspond to all encoders.
(*2)
Copyright protected WMA files cannot be played back.
(*3)
Copyright protected AAC-LC files cannot be played back.
(*4)
Non-standard bit rates or non-guaranteed bit rates are included depending on the
sampling frequency.
(*5)
Some photo files cannot be played back, depending on their file formats.
[101] How to Use
Specifications
Specifications
System requirements
Computer
Windows Vista® (Service Pack 2 or later)
Windows® 7 (Service Pack 1 or later)
Windows® 8
Windows® 8.1
Windows® 10
Mac OS® X v10.6 or later
Pre-installed OS only supported.
[Compatibility mode] is not supported.
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PC application for Windows
Media Go application for Windows (recommendation)
Internet connection
Hard Disk Drive/Solid State Drive: 400 MB or more of available space
PC application for Mac
Content Transfer for Mac application for Mac (recommendation)
Internet connection
Hard Disk Drive/Solid State Drive: 30 MB or more of available space
Web browser: Internet Explorer 7 or later
Internet: Internet connection (for Gracenote® MusicID® service,
podcast features, Store access, or online help)
Not supported by the following environments:
Personally constructed computers or operating systems
An environment that is an upgrade of the original manufacturer-
installed operating system
Multi-boot environment
We do not guarantee operation for all computers even if they meet the
above System Requirements.
[102] How to Use
Specifications
Specifications
Contents
List of accessories and manuals supplied with your Walkman.
Walkman (1)
Headphones (1)
USB cable (1)
Startup Guide
Instruction Manual
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[103] Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem?
If your Walkman does not function as expected, try the following steps to
resolve the issue.
Before restarting your Walkman, disconnect the Walkman from your
computer and check that no content such as music is being played back.
Otherwise, the data may be damaged. You can then restart the Walkman
safely.
Check the topic on the issue in “Q&A.”
1.
Connect your Walkman to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
2.
Press the button (
) with a pen or paper clip, etc. to restart your
Walkman.
3.
Check information on the issue in the help of the software having
problems.
4.
Look up information on the issue on one of the customer support
websites.
5.
If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
6.
Note
Data will not be deleted, nor will any settings be changed by restarting.
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[104] Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
Customer support website
If you have any questions or issues with your Walkman, or would like
information on compatible items with the Walkman, visit one of the
following websites.
For customers in the USA:
http://www.sony.com/walkmansupport
For customers in Canada:
English
http://www.sony.ca/ElectronicsSupport/
French
http://www.sony.ca/ElectronicsSupport/
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in Europe:
http://www.sony.eu/dna/wm/
For customers in Asia/Oceania/Middle East/Africa:
English
http://www.sony-asia.com/support
Korean
https://scs.sony.co.kr/scs/handler/ProductSupport
Simplified Chinese
http://service.sony.com.cn/KB/
Traditional Chinese
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http://service.sony.com.tw/
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
[105] Troubleshooting
Q&A
Operation
Your Walkman does not operate or the power does
not turn on.
If you transfer a lot of content such as music to your Walkman at once,
it will take time to build the database on the Walkman. Therefore, it will
take more than 1 minute until the Walkman becomes operable again
after you disconnect the Walkman from your computer.
If the HOLD switch is set to the HOLD position, slide the switch to the
opposite position.
If your Walkman contains moisture condensation, wait a few hours to
let the Walkman dry out.
If the remaining battery power is low or insufficient, charge the battery.
You cannot operate your Walkman while it is connected to a computer.
Disconnect the Walkman from the computer.
If your Walkman still does not operate after charging the battery, press
the RESTART button with a pen or a paper clip, etc., to restart the
Walkman.
[106] Troubleshooting
Q&A
Operation
Your Walkman does not work properly.
Your Walkman may not work properly if the USB device (e.g.
computer) to which it is connected is turned on or off without
disconnecting the Walkman.
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Restart your Walkman by pressing the RESTART button with a pen or
a paper clip, etc.
[107] Troubleshooting
Q&A
Operation
Your Walkman power turns off or on automatically.
If a malfunction occurs, your Walkman turns off and then on again
automatically.
[108] Troubleshooting
Q&A
Operation
You want your Walkman screen to stay on longer
before it turns off automatically.
You can set the screen off timer settings in [
Screen Off Timer
].
[109] Troubleshooting
Q&A
Operation
A drink (water, coffee, etc.) was spilled on your
Walkman, or the Walkman was washed in the
washing machine.
If you spill a drink on your Walkman or wash it in a washing machine,
liquid may get inside the Walkman. Stop using the Walkman
immediately and consult your nearest Sony dealer.
[110] Troubleshooting
Q&A
Operation
You want to back up the content such as music
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stored on your Walkman.
Connect to a computer and copy the files onto the computer.
If you have already deleted content transferred to your Walkman from
Media Go, transfer the content from the Walkman to Media Go again.
[111] Troubleshooting
Q&A
Operation
You want to find the product name (model name)
of your Walkman.
The model name is the alphabetical name starting with NW that is
printed on the back of your Walkman. If the Walkman is inside a case,
you need to remove it from the case to find the name.
[112] Troubleshooting
Q&A
Operation
An alarm (beep) is heard and the message [Check
the volume level] is displayed.
An alarm (beep) and a warning [
Check the volume level
] are meant to
protect your ears when you turn the volume up to a level that is harmful
for your ears for the first time. You can cancel the alarm and warning
by pressing any button.
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat every 20
cumulative hours that the volume is set to a level that is harmful for
your ears. When this happens, the volume is turned down
automatically.
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[113] Troubleshooting
Q&A
Sound
There is no sound.
Check that the volume level is not set to zero.
Check whether the plug is inserted firmly in the headphone jack.
Sound will be impaired if the headphones are not connected properly.
Insert the plug until it clicks into place.
If the plug is dirty, wipe it clean with a soft dry cloth.
If the problem persists after performing the remedies above, use a pen
or paper clip, etc., to press the RESTART button and restart your
Walkman.
[114] Troubleshooting
Q&A
Sound
Content such as music suddenly stops during
playback.
The remaining battery power is low or the battery has run out.
The content may not be supported on your Walkman. Select and play
other content.
[115] Troubleshooting
Q&A
Sound
Noise is generated.
If using your Walkman near a device that emits radio waves such as a
mobile phone, move the Walkman away from the device.
The content such as music on your Walkman may be corrupted.
Connect the Walkman to a Windows computer and use Media Go or
Windows Explorer to delete the content in which the noise occurred
from the Walkman. If you use a Mac computer, use the Finder to delete
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the corrupted content. After you have deleted the corrupted content,
transfer the content from the computer to the Walkman again. Do not
perform any other tasks on the computer while transferring content to
the Walkman. Doing so may cause the content to be corrupted.
If the plug is dirty, wipe it clean with a soft, dry cloth.
[116] Troubleshooting
Q&A
Sound
Volume cannot be turned up, or the volume
remains low when the playback volume is turned
up.
If the HOLD switch is in the HOLD position, slide it to the opposite
position.
If the AVLS (Volume Limit) setting is activated, deactivate it.
[117] Troubleshooting
Q&A
Sound
Sound can only be heard from one side of the
headphones.
Sound will not be output properly if the plug is not inserted correctly
into the jack. Insert the headphone plug until it clicks into place.
Wires inside the headphone cable may be broken due to unnecessary
force, etc. being applied to the cable. If this occurs while using the
supplied headphones with a Walkman model supplied with
headphones, contact your nearest Sony dealer for repairs.
[118] Troubleshooting
Q&A
Sound
Sound is interrupted or skips.
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The sound may be interrupted or skip depending on the environment
where your Walkman is used or the settings of the Walkman.
Following the procedures below may reduce the amount of skipping or
interruptions.
Set all sound quality settings to off.
[119] Troubleshooting
Q&A
Sound
The sound effect settings do not seem to have any
effect.
Sound effect settings are not applied in the following cases.
While listening to FM radio
[120] Troubleshooting
Q&A
Power
You cannot charge your Walkman.
The battery cannot be charged while
is displayed because the
protection function is engaged. Charge the battery within the ambient
temperature range of 5 °C to 35 °C (41 ºF to 95 ºF).
You need to turn the computer power on in order to charge your
Walkman. Check whether the computer is in standby (sleep) or
hibernation status.
Check that the USB connection to the computer is made properly.
There may be bad electrical contact in the connector. Disconnect your
Walkman, and then reconnect it.
Use the supplied USB cable.
Your Walkman may not be able to connect properly to your computer
when using a USB hub. Connect the Walkman directly to a USB
connector on your computer.
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Check whether the operating system and operating system version
installed on the computer are compatible with your Walkman.
The battery may have deteriorated if you have not used your Walkman
for more than a year. Contact your nearest Sony dealer.
If the remedies above do not solve the problem, use a pen or paper
clip, etc. to press the RESTART button and restart your Walkman, and
then connect again using USB.
[121] Troubleshooting
Q&A
Power
How long is the life of the built-in rechargeable
battery?
This will differ depending on the environment where your Walkman is
used, but on average the built-in rechargeable battery can be charged
approximately 500 times. The battery life becomes shorter and
capacity is reduced as a result of the number of times it is recharged or
used, and the environment in which it is used. When the usable battery
life is half the usual time even when the battery is fully charged, the
battery should be replaced.
Consult your nearest Sony dealer for more details on the life of the
built-in battery.
[122] Troubleshooting
Q&A
Power
The rechargeable battery needs to be replaced.
To replace rechargeable batteries, your Walkman needs to be taken
apart professionally. Do not take apart the Walkman by yourself.
Consult your nearest Sony dealer or Sony Service Center for
replacement of rechargeable batteries.
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[123] Troubleshooting
Q&A
Power
The battery life is short.
If your Walkman is used in an environment where the temperature is
below 5 °C (41 ºF), the battery life becomes shorter due to
characteristics of the battery. This is not a malfunction.
Charge the battery until it is full.
You can preserve the battery life and get more use from each charge
by changing your Walkman settings and managing the power
appropriately.
Depending on the environment in which your Walkman is used, the
battery may deteriorate if it is not used for over a year. Contact your
nearest Sony dealer.
If the usable battery life is half that when new even after sufficiently
charging the battery, your battery may have deteriorated. Contact your
nearest Sony dealer.
[124] Troubleshooting
Q&A
Power
How long is the standard battery duration?
For details on the battery duration, see “Battery life.”
[125] Troubleshooting
Q&A
Power
How long does it take to charge the battery?
For details on the charging time, see “Specifications.”
[126] Troubleshooting
Q&A
Connection to a Computer
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The computer does not recognize your Walkman.
If the remaining battery power is low, charge the battery.
When you use your Walkman for the first time, or if you have not used
the Walkman for a long time, it may take a few minutes to be
recognized by the computer. Check that the computer recognizes the
Walkman after you have connected it to the computer for about 10
minutes.
Make sure that the USB connection to the computer is made properly
and securely.
Use the supplied USB cable.
Your Walkman may not be recognized if connected via a USB hub.
Connect the Walkman directly to the USB connector on your computer.
If the approaches listed above fail to resolve the issue, press the
RESTART button with a pen or a paper clip, etc., to restart your
Walkman, and then try the USB connection again.
[127] Troubleshooting
Q&A
Connection to a Computer
Even if you use "Safely Remove Hardware" on the
computer, [Connected USB. The player cannot be
operated.] remains displayed on your Walkman
screen.
When using Windows Vista, Windows 7, Windows 8, Windows 8.1 or
Windows 10, the Walkman screen remains as [
Connected USB. The
player cannot be operated.
]. This is not a problem provided that the
"Safely Remove Hardware" operation is complete. Disconnect your
Walkman from the computer.
[128] Troubleshooting
Q&A
Connection to a Computer
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You cannot install software to your computer.
If other software is running, it may interfere with the installation. Be
sure to quit all other software before installing this software.
Particularly, be sure to disconnect from the Internet and quit security
software as it can put a heavy load on the computer.
There may not be enough free space on the hard drive. Check the
amount of free hard drive space required to install the software, and
then delete any unnecessary files.
With a Windows computer, you may not be able to install the software
if your account does not have administrator privileges or if you have
not logged in as a computer administrator. Log in using an account
with administrator privileges or as the computer's administrator.
Furthermore, if two-byte characters are used in the user name, create
a new account using only one-byte characters in the user name.
With a Windows computer, a message dialog may be hidden by the
install screen, making the install process seem stopped. Press and
hold the “Alt” key while pressing the “Tab” key several times. When the
dialog is displayed, follow the instructions in the dialog box.
[129] Troubleshooting
Q&A
Connection to a Computer
The progress bar on the install screen does not
proceed while installing the software.
Wait until the installation is completed, because it is progressing
properly. Installation may take 30 minutes or more depending on the
computer used.
[130] Troubleshooting
Q&A
Connection to a Computer
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Your Walkman is not recognized by Media Go.
Your Walkman may not be recognized by the computer. Disconnect the
Walkman from the computer, and then reconnect it.
The software may have failed to install correctly. Use the installer to
re-install the software. The imported data will remain untouched.
If the remedies above do not solve the problem, use a pen or paper
clip, etc. to press the RESTART button and restart your Walkman, and
then connect again via USB.
[131] Troubleshooting
Q&A
Connection to a Computer
Content such as music cannot be transferred from
the computer to your Walkman.
Check that the USB connection to the computer is made properly.
Use the supplied USB cable.
You may not be able to transfer content when using a USB hub.
Connect directly to the USB connector on your computer.
The version of the installed Media Go may not be the latest. Install the
latest version via the Internet.
There is not enough free space in your Walkman, or the number of files
has exceeded the maximum number of transferable files. Delete any
unnecessary content to increase free space. For details on the number
of files recordable, see the following.
“Maximum recordable number of songs and time (Approx.)”
Songs with a limited playing period or playing count may not be
transferred due to restrictions set by copyright holders. For details on
the settings of each audio file, contact the distributor.
Some of the content on your Walkman may be damaged. Copy the
content that you need onto the computer and initialize (format) the
Walkman.
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If the software is not compatible with your Walkman, install compatible
software and use the compatible software to transfer content.
You may be attempting to transfer corrupted content. Delete the
content that cannot be transferred from the computer, and import this
content to the computer again. Do not perform any other tasks on the
computer when transferring content to your computer. Doing so may
cause the content to be corrupted.
You may be attempting to transfer a file that is not in playable format.
See “Supported formats.”
Transferring may be stopped due to noise such as static electricity
accumulated in the computer. This happens to protect data.
Disconnect your Walkman, and then reconnect it.
[132] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
You cannot play content such as music transferred
to your Walkman.
If the remaining battery power is low or insufficient, charge the battery.
If your Walkman still does not operate after charging the battery, press
the RESTART button with a pen or a paper clip, etc. to restart the
Walkman.
The data hierarchy levels of the content such as music transferred by
drag-and-drop may not be correct. Place them in the appropriate folder
and hierarchy.
Transferred files are not in a playable format. See “Supported formats”
for details on playable formats.
When you transfer audio MP4 files by drag-and-drop, place them in the
“MUSIC” folder of your Walkman.
The transferred content may be damaged. When you transfer content,
make sure that no other tasks are running on your computer until
transferring is completed. Otherwise, the content may be damaged.
Delete the unplayable content from your Walkman and transfer it
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again. If the Walkman is still unable to play the content, format the
built-in flash memory of the Walkman using the function of the
Walkman and then transfer the content again.
If you change the file names or location of the content such as music
that was transferred from your computer to your Walkman, the content
may not be recognized by the Walkman. Return it to the correct name
and location.
If you have initialized (formatted) the built-in flash memory of your
Walkman using Windows Explorer, initialize (format) it again using the
Walkman. If you have initialized (formatted) the Walkman using the
Mac Finder, initialize (format) it again using the Walkman.
[133] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
Songs are not played back in the expected order.
If songs are being played back using shuffle, cancel shuffle to return to
normal playback.
When tracks are transferred from the computer using drag-and-drop,
the track order may be different from the album track order. Create a
playlist using software on your computer and transfer the playlist to
your Walkman. For details on playlists, refer to the help of the software
you are using.
If you want to play songs in an album repeatedly, play the song by
selecting
[
Music
] - [
Album
] from the Home menu, then display the
option menu and select [
Play Mode
] - [
Repeat
].
[134] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
Content such as music suddenly stops during
playback.
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The remaining battery power is low or the battery has run out.
The content may not be supported on your Walkman. Select and play
other content.
[135] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
Playback progresses to the next album when
repeat playback is set.
If you want to play songs in an album repeatedly, play the song by
selecting
[
Music
] - [
Album
] from the Home menu, then display the
option menu and select [
Play Mode
] - [
Repeat
].
[136] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
Songs are only played within a limited range such
as within one album.
If you want to play all the songs on your Walkman, select a song from
[
Music
] - [
All Songs
].
[137] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
Songs are not displayed in the order they were
transferred in.
Songs are not displayed in the order they were transferred in. To
transfer songs in a specific order, create a playlist using software on
your computer and transfer the playlist to your Walkman. For details on
playlists, refer to the help of the software you are using.
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[138] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
The content such as music is displayed repeatedly.
Content is displayed repeatedly when you transfer content using 2 or
more software programs, for example when you transferred content
using Media Go and then transferred the same content using software
other than Media Go.
When you import a compilation album using Media Go, it may be
imported as multiple albums. If this happens, edit the data using Media
Go so that they are put together as an album, and then transfer it to
your Walkman again. For details on how to edit, refer to the help of
Media Go.
[139] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
Thumbnails such as cover art are not displayed.
Register the cover art in Media Go or iTunes. Cover art may not be
displayed for songs transferred from Windows Explorer or the Mac
Finder.
If photos do not have thumbnails that comply with Exif file format, the
thumbnails cannot be displayed.
To attach cover art to a song that has already been transferred to your
Walkman, delete the music content from the Walkman, add the cover
art to the content on your computer, and then transfer the content to
the Walkman again.
[140] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
[ □ ] is displayed in the screen.
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Some types of characters and symbols may not be displayed correctly
on your Walkman in the following cases:
A language that is not supported by your Walkman is used in the text.
User-defined characters or special symbols are used in the text.
Replace the characters of the content that has been transferred to your
Walkman using software with displayable characters in the software
and transfer the content to the Walkman again.
[141] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
[Unknown] is displayed for the album name or
artist name.
Information such as the album or artist name is not contained in the
data. You can add an album or artist name to content such as music
transferred using software and transfer the content to your Walkman
again.
Information such as the song title, album or artist name cannot be
added to WAV files due to the file specifications.
[142] Troubleshooting
Q&A
Displaying/Playing/Deleting Content
You cannot delete content such as music using the
Walkman functions.
You cannot delete the sample data installed at the factory on your
Walkman using the Walkman functions. You also cannot delete content
transferred using software such as Media Go or iTunes by using the
function on the Walkman. Delete them using the software that you
used to transfer them.
You cannot delete content transferred using Windows Explorer by
using the function on your Walkman. Delete the content using
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Windows Explorer.
You cannot delete content transferred using the Finder by using the
function on the Walkman. Delete the content using the Finder.
[143] Troubleshooting
Q&A
FM Radio
You cannot hear FM radio broadcasts.
The headphone cord functions as an antenna. FM broadcasts cannot
be received when the headphones are not connected.
The received station may not be fully tuned in. Fully tune in to a station
for the best reception.
[144] Troubleshooting
Q&A
FM Radio
There is a lot of noise in an FM radio broadcast
and the sound quality is poor.
The FM signal may be weak inside a building or vehicle. Listen to the
FM broadcast near a window if the signal is weak inside a building or
vehicle.
The headphone cord functions as an antenna. Extend the headphone
cord as far as possible.
When [
Mono/Auto
] is set to [
Auto
], the reception sensitivity is set
automatically according to the reception status. Set [
Mono/Auto
] to
[
Mono
].
[145] Troubleshooting
Q&A
Other
Your Walkman gets warm.
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Depending on the way you use your Walkman, the Walkman may
become warm while the battery is being charged or the Walkman is
performing intensive data processing. This is not a malfunction.
[146] Troubleshooting
Q&A
Message
Message list
[
System software update failed.
] is displayed.
The update of the system software failed to be completed.
Follow the instructions displayed on your computer to retry updating the
system software.
[Check the volume level] is displayed.
An alarm (beep) and a warning [
Check the volume level
] are used to
protect your ears when you turn the volume up to a level that is harmful
to your ears for the first time. You can cancel the alarm and warning by
pressing any button.
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat for every 20
cumulative hours that the volume is set to a level that is harmful for
your ears. When this happens, the volume is turned down
automatically.
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