Symantec User Guide Norton 360 1.0 N360 1

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Norton 360™ User Guide
Contents
1. Installation
- Before you begin
- Installing and activating Norton 360
2. Getting Started
Service and support solutions
Index

User Guide

PN: 11206611

Norton 360™ User Guide

Documentation version 1.0

The Licensed Software and Documentation are deemed to be commercial

computer software as defined in FAR 12.212 and subject to restricted

rights as defined in FAR Section 52.227-19 "Commercial Computer

Software - Restricted Rights" and DFARS 227.7202, “Rights in

Commercial Computer Software or Commercial Computer Software

Documentation”, as applicable, and any successor regulations. Any use,

modification, reproduction release, performance, display or disclosure

of the Licensed Software and Documentation by the U.S. Government

shall be solely in accordance with the terms of this Agreement.

Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate,

Norton AntiSpam, Norton AntiVirus, Norton Internet Security, Norton

360, and Norton SystemWorks, are trademarks or registered trademarks

of Symantec Corporation or its affiliates in the U.S. and other countries.

Windows is a trademark of Microsoft Corporation. Other names may be

trademarks of their respective owners.

The product described in this document is distributed under licenses

restricting its use, copying, distribution, and decompilation/reverse

engineering. No part of this document may be reproduced in any form

by any means without prior written authorization of Symantec

Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR

IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES,

INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS

ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION

SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL

DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE,

OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014 USA

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Symantec Software License Agreement

Norton 360™

SYMANTEC SOFTWARE SERVICE LICENSE

AGREEMENT

IMPORTANT: PLEASE READ THE TERMS AND

CONDITIONS OF THIS LICENSE AGREEMENT

(“LICENSE AGREEMENT”) CAREFULLY BEFORE

USING THE SOFTWARE (AS DEFINED BELOW).

SYMANTEC CORPORATION AND/OR ITS

SUBSIDIARIES (“SYMANTEC”) IS WILLING TO

LICENSE THE SOFTWARE TO YOU AS THE

INDIVIDUAL, THE COMPANY, OR THE LEGAL

ENTITY THAT WILL BE UTILIZING THE

SOFTWARE (REFERENCED BELOW AS “YOU”

OR “YOUR”) ONLY ON THE CONDITION THAT

YOU ACCEPT ALL OF THE TERMS OF THIS

LICENSE AGREEMENT. THIS IS A LEGAL AND

ENFORCEABLE CONTRACT BETWEEN YOU

AND SYMANTEC. BY OPENING THIS PACKAGE,

BREAKING THE SEAL, CLICKING THE “I

AGREE” OR “YES” BUTTON OR OTHERWISE

INDICATING ASSENT ELECTRONICALLY, OR

LOADING THE SOFTWARE, YOU AGREE TO

THE TERMS AND CONDITIONS OF THIS

LICENSE AGREEMENT. IF YOU DO NOT AGREE

TO THESE TERMS AND CONDITIONS, CLICK

THE “CANCEL” OR “NO” BUTTON OR

OTHERWISE INDICATE REFUSAL, MAKE NO

FURTHER USE OF THE SOFTWARE, AND

CONTACT SYMANTEC CUSTOMER SERVICE,

USING THE CONTACT DETAILS IN SECTION

12 OF THIS LICENSE AGREEMENT, FOR

INFORMATION ON HOW TO OBTAIN A

REFUND OF THE MONEY YOU PAID FOR THE

SOFTWARE (LESS SHIPPING, HANDLING, AND

ANY APPLICABLE TAXES EXCEPT IN CERTAIN

STATES AND COUNTRIES WHERE SHIPPING,

HANDLING, AND TAXES ARE REFUNDABLE)

AT ANY TIME DURING THE SIXTY (60) DAY

PERIOD FOLLOWING THE DATE OF PURCHASE.

1. License:

The software, including all its accompanying

features, and the software documentation,

including any product packaging (the

“Documentation”), that accompanies this

License Agreement (collectively the “Software”)

is the property of Symantec or its licensors, and

is protected by copyright law. Although

Symantec continues to own the Software, after

Your acceptance of this License Agreement You

will have certain rights to use the Software

during the Service Period. The “Service Period”

shall begin on the date of Your initial installation

of the Software, and shall last for the period of

time set forth in the Documentation or the

applicable transaction documentation from the

authorized distributor or reseller from which

You obtained the Software. The Software may

automatically deactivate and become

non-operational at the end of the Service Period,

and You will not be entitled to receive any

feature or content updates to the Software

unless the Service Period is renewed.

Subscriptions for renewals of the Service Period

will be available in accordance with Symantec’s

support policy posted at:

http://www.symantec.com/techsupp/

support_policy.html

This License Agreement governs any releases,

revisions, updates or enhancements to the

Software that Symantec may make available to

You. Except as may be modified by the

Documentation, and subject to Symantec’s right

to terminate for Your breach pursuant to Section

11, Your rights and obligations under this

License Agreement with respect to the use of

this Software are as follows.

During the Service Period, You

may:

A. use one copy of the Software on a single

computer. If a greater number of copies and/or

number of computers is specified within the

Documentation or the applicable transaction

documentation from the authorized distributor

or reseller from which You obtained the

Software, You may use the Software in

accordance with such specifications;

B. make one copy of the Software for backup or

archival purposes, or copy the Software onto the

hard disk of Your computer and retain the

original for backup or archival purposes;

C. use the Software on a network, provided that

You have a licensed copy of the Software for

each computer that can access the Software over

that network; and

D. permanently transfer all of Your rights in the

Software granted under this License Agreement

to another person or entity, provided that You

retain no copies of the Software and the

transferee agrees to the terms of this License

Agreement. Partial transfer of Your rights under

this License Agreement shall not be permitted.

For example, if the applicable documentation

grants You the right to use multiple copies of

the Software, only a transfer of the rights to use

all such copies of the Software would be valid.

You may not, nor may you

permit any other person to:

A. sublicense, rent or lease any portion of the

Software;

B. reverse engineer, decompile, disassemble,

modify, translate, make any attempt to discover

the source code of the Software or create

derivative works from the Software;

C. use the Software as part of a facility

management, timesharing, service provider or

service bureau arrangement; or

D. use the Software in any manner that is not

permitted pursuant to this License Agreement.

2. Feature and Content Updates:

A. You shall have the right to receive new

features to the Software as Symantec, in its sole

discretion, makes such features available with

the Software during Your Service Period.

Symantec may, at its discretion, add, modify or

remove features from the Software at any time

with or without notice to You.

B. Certain software uses content that is updated

from time to time, including but not limited to

the following software: antivirus and crimeware

software use updated virus definitions;

antispyware software uses updated spyware

definitions; antispam software uses updated

antispam rules; content filtering and

antiphishing software use updated URL lists;

some firewall software use updated firewall

rules; vulnerability assessment products use

updated vulnerability data and web site

authentication software uses updated lists of

authenticated web pages; these updates are

collectively referred to as “Content Updates” (or

alternatively referred to as “Protection Updates”

or “Security Updates” at times). You shall have

the right to receive Content Updates for the

Software during Your Service Period.

3. Installation; Required

Activation:

A. During the installation process, the Software

may uninstall or disable other security products,

or features thereof, if such products or features

are incompatible with the Software or for

purposes of improving the overall functionality

of the Software.

B. There may be technological measures in this

Software that are designed to prevent

unlicensed or illegal use of the Software. You

agree that Symantec may use these measures

to protect Symantec against software piracy.

This Software may contain enforcement

technology that limits the ability to install and

uninstall the Software on a computer to not more

than a finite number of times for a finite number

of computers. This License Agreement and the

Software containing enforcement technology

require activation as further set forth in the

Documentation. The Software will only operate

for a finite period of time prior to Software

activation by You. During activation, You may

be required to provide Your unique product key

accompanying the Software and computer

configuration in the form of an alphanumeric

code over the Internet to verify the authenticity

of the Software. If You do not complete the

activation within the finite period of time set

forth in the Documentation, or as prompted by

the Software, the Software will cease to function

until activation is complete; at which time the

Software functionality will be restored. In the

event that You are not able to activate the

Software over the Internet, or through any other

method specified during the activation process,

You may contact Symantec Customer Support

using the information provided by Symantec

during activation, or as set forth below.

4. Online Backup Feature:

The Software includes an online backup feature,

which provides the capability to store and

retrieve Your files on Symantec’s system via

the Internet during the Service Period (“Online

Backup Feature”), subject to the amount of

online backup space provided with Your

Software and/or which You additionally

purchase. If You choose to use the Online

Backup Feature, You must complete the

activation process within the Software for such

feature.

A. Norton Account. A current Symantec Norton

Account (“Norton Account”) is required to

access and use the Online Backup Feature. If

you do not have a Norton Account, You must

complete the applicable registration process to

create a Norton Account in order to use the

Online Backup Feature. You are entirely

responsible for maintaining the confidentiality

of Your Norton Account password.

B. Communication Connections; Online Backup

Feature Availability. You are solely responsible

for acquiring and maintaining the Internet or

telecommunications services and devices

required to access and/or use the Online Backup

Feature. The Online Backup Feature is provided

“as is” and “as available” and Symantec shall

not be liable for any downtime of the Online

Backup Feature due to reasonable scheduled

maintenance, maintenance for critical issues or

forces beyond the reasonable control of

Symantec.

C. User Conduct and Responsibility; Compliance

with Applicable Laws. Use of the Online Backup

Feature (including the transmission of any data

You choose to store through the Online Backup

Feature (“Data”)) is subject to all applicable

local, state, national and international laws and

regulations, including but not limited to the

United States export laws. You agree to comply

with such applicable laws and regulations and

not to (a) use the Online Backup Feature for

illegal purposes, (b) transmit or store material

that may infringe the intellectual property rights

or other rights of third parties or that is illegal,

tortious, defamatory, libelous, or invasive of

another's privacy; (c) transmit or store data

belonging to another party without first

obtaining all consents required by law from the

data owner for transmission of the data to

Symantec for storage within the United States;

(d) transmit any material that contains software

viruses or other harmful computer code, files

or programs such as trojan horses, worms or

time bombs; (e) interfere with or disrupt servers

or networks connected to the Online Backup

Feature; or (f) attempt to gain unauthorized

access to the Online Backup Feature, the

accounts of other Online Backup Feature users,

or computer systems or networks connected to

the Online Backup Feature.

The foregoing obligations regarding use of the

Online Backup Feature apply to all use of the

Online Backup Feature in connection with Your

Norton Account. You are solely responsible for

the use of the Online Backup Feature, and the

Data transmitted or stored through the Online

Backup Feature, in connection with Your Norton

Account.

D. Indemnification. You shall indemnify and

hold Symantec, its parents, subsidiaries,

affiliates, officers, directors, employees and

agents harmless from and against any third

party claims, demands, costs, damages, losses,

liabilities and expenses, including reasonable

attorneys' fees, made by any third party arising

out of or in connection with use of the Online

Backup Feature through Your Norton Account,

including but not limited to liability arising out

of or in connection with the Data transmitted or

stored through the Online Backup Feature in

connection with Your Norton Account.

E. Suspension; Termination. Symantec may, at

its sole discretion, immediately suspend or

terminate use of the Online Backup Feature for

failure or suspected failure to comply with these

terms and conditions or any other misuse or

suspected misuse of the Online Backup Feature.

Following the expiration or termination of the

Service Period, Symantec shall not be obligated

to maintain any Data stored through the Online

Backup Feature, forward such Data to You or a

third party, or migrate such Data to another

backup service or account.

F. Miscellaneous. Symantec has no obligation

to monitor use of the Online Backup Feature

and/or Data transmitted or stored through the

Online Backup Feature. However, Symantec

reserves the right at all times to monitor, review,

retain and/or disclose any Data or other

information as necessary to satisfy any

applicable law, regulation, legal process or

governmental request, or to investigate any use

or suspected misuse of the Online Backup

Feature.

5. Technical Support:

In connection with Your use of the Software You

may choose to access certain technical support

features that may be offered from within the

Software, which may include live chat with a

technical support agent and/or assistance from

a technical support agent via remote computer

access (any such technical support offered from

within the Software shall be referred to in this

License Agreement as the “Technical Support”).

Any such Technical Support shall be provided

in Symantec’s sole discretion without any

guarantee or warranty of any kind. It is solely

Your responsibility to complete a backup of all

Your existing data, software and programs

before receiving any Technical Support. In the

course of providing the Technical Support,

Symantec may determine that the technical

issue is beyond the scope of the Technical

Support. Symantec reserves the right to refuse,

suspend or terminate any of the Technical

Support in its sole discretion.

6. Privacy; Data Protection:

From time to time, the Software may collect

certain information from the computer on which

it is installed, which may include:

• Information regarding installation of the

Software. This information indicates to

Symantec whether installation of the Software

was successfully completed and is collected by

Symantec for the purpose of evaluating and

improving Symantec’s product installation

success rate. This information will not be

correlated with any personally identifiable

information.

• Information on potential security risks as well

as URLs of websites visited that the Software

deems potentially fraudulent. This information

is collected by Symantec for the purpose of

evaluating and improving the ability of

Symantec’s products to detect malicious

behavior, potentially fraudulent websites and

other Internet security risks. This information

will not be correlated with any personally

identifiable information.

• Portable executable files that are identified as

potential malware, including information on the

actions taken by such files at the time of

installation. These files are submitted to

Symantec using the Software’s automatic

submission function. The collected files could

contain personally identifiable information that

has been obtained by the malware without Your

permission. Files of this type are being collected

by Symantec only for the purpose of improving

the ability of Symantec’s products to detect

malicious behavior. Symantec will not correlate

these files with any personally identifiable

information. Such automatic submission

function may be deactivated after installation

by following the instructions in the

Documentation for applicable products.

• The name given during initial setup to the

computer on which the Software is being

installed. If collected, the name will be used by

Symantec as an account name for such

computer under which You may elect to receive

additional services and/or under which You may

use certain features of the Software. You may

change the account name at any time after

installation of the Software (recommended).

• Other information used for purposes of

analyzing and improving the functionality of

Symantec’s products. This information will not

be correlated with any personally identifiable

information.

The collected information as set out above is

necessary for the purpose of optimizing the

functionality of Symantec’s products and may

be transferred to the Symantec group in the

United States or other countries that may have

less protective data protection laws than the

region in which You are situated (including the

European Union), but Symantec has taken steps

so that the collected information, if transferred,

receives an adequate level of protection.

Symantec may disclose the collected information

if asked to do so by a law enforcement official

as required or permitted by law or in response

to a subpoena or other legal process. In order to

promote awareness, detection and prevention

of Internet security risks, Symantec may share

certain information with research organizations

and other security software vendors. Symantec

may also use statistics derived from the

information to track and publish reports on

security risk trends. By using the Software, You

acknowledge and agree that Symantec may

collect, transmit, store, disclose and analyze

such information for these purposes.

In addition, any Data that you transmit or store

through the Online Backup Feature will be

transferred to and stored in servers located in

countries that may have less protective data

protection laws than the country in which You

are located (including without limitation the

United States). These servers are owned and

maintained by a third party processor which

Symantec has required by contract to safeguard

Your Data. If you have any questions about how

your Data is being handled, please contact

Symantec Customer Service using the contact

details in Section 12.

7. Sixty (60) Day Money Back

Guarantee:

If You are the original licensee of this copy of

the Software and are not completely satisfied

with it for any reason, please make no further

use of the Software and contact Symantec

Customer Service, using the contact details set

out in Section 12 of this License Agreement, for

a refund of the money You paid for the Software

(less shipping, handling, and any applicable

taxes except in certain states and countries

where shipping, handling and taxes are

refundable) at any time during the sixty (60)

day period following the date of purchase.

8. Limited Warranty:

Symantec warrants that the media on which the

Software is distributed will be free from defects

for a period of sixty (60) days from the date of

delivery of the Software to You. Your sole

remedy in the event of a breach of this warranty

will be that Symantec will, at its option, replace

any defective media returned to Symantec

within the warranty period or refund the money

You paid for the Software. Symantec does not

warrant that the Software will meet Your

requirements or that operation of the Software

will be uninterrupted or that the Software will

be error-free. For the avoidance of doubt,

references to “Software” in the foregoing

sentence shall include, but not be limited to, the

Online Backup Feature and Technical Support.

TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW, THE ABOVE

WARRANTY IS EXCLUSIVE AND IN LIEU

OF ALL OTHER WARRANTIES, WHETHER

EXPRESS OR IMPLIED, INCLUDING THE

IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF INTELLECTUAL

PROPERTY RIGHTS. THIS WARRANTY

GIVES YOU SPECIFIC LEGAL RIGHTS. YOU

MAY HAVE OTHER RIGHTS, WHICH VARY

FROM STATE TO STATE AND COUNTRY

TO COUNTRY.

9. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT

ALLOW THE LIMITATION OR EXCLUSION

OF LIABILITY FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE

BELOW LIMITATION OR EXCLUSION MAY

NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW AND REGARDLESS

OF WHETHER ANY REMEDY SET FORTH

HEREIN FAILS OF ITS ESSENTIAL

PURPOSE, IN NO EVENT WILL SYMANTEC

OR ITS LICENSORS BE LIABLE TO YOU FOR

ANY SPECIAL, CONSEQUENTIAL,

INDIRECT, OR SIMILAR DAMAGES,

INCLUDING ANY LOST PROFITS OR LOST

DATA ARISING OUT OF THE USE OR

INABILITY TO USE THE SOFTWARE

(INCLUDING BUT NOT LIMITED TO USE

OF THE ONLINE BACKUP FEATURE AND

TECHNICAL SUPPORT) EVEN IF

SYMANTEC HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS

LICENSORS’ LIABILITY EXCEED THE

PURCHASE PRICE WHICH YOU PAID FOR

THE APPLICABLE SERVICE PERIOD. The

disclaimers and limitations set forth above

will apply regardless of whether You accept

the Software.

10. U.S. Government Restricted

Rights:

The Software is deemed to be commercial

computer software as defined in FAR 12.212

and subject to restricted rights as defined in

FAR Section 52.227-19 "Commercial Computer

Software - Restricted Rights" and DFARS

227.7202, “Rights in Commercial Computer

Software or Commercial Computer Software

Documentation”, as applicable, and any

successor regulations. Any use, modification,

reproduction release, performance, display or

disclosure of the Software by the U.S.

Government shall be solely in accordance with

the terms of this License Agreement.

11. Export Regulation:

You acknowledge that the Software and related

technical data and services (collectively

"Controlled Technology") may be subject to the

import and export laws of the United States,

specifically the U.S. Export Administration

Regulations (EAR), and the laws of any country

where Controlled Technology is imported or

re-exported. You agree to comply with all

relevant laws and will not export any Controlled

Technology in contravention to U.S. law nor to

any prohibited country, entity, or person for

which an export license or other governmental

approval is required. All Symantec product is

prohibited for export or re-export to Cuba, North

Korea, Iran, Syria and Sudan and to any country

subject to relevant trade sanctions. You hereby

agree that You will not export or sell any

Controlled Technology for use in connection

with chemical, biological, or nuclear weapons,

or missiles, drones or space launch vehicles

capable of delivering such weapons.

12. General:

If You are located in North America or Latin

America, this License Agreement will be

governed by the laws of the State of California,

United States of America. Otherwise, this

License Agreement will be governed by the laws

of England and Wales. This License Agreement

is the entire agreement between You and

Symantec relating to the Software and: (i)

supersedes all prior or contemporaneous oral

or written communications, proposals, and

representations with respect to its subject

matter; and (ii) prevails over any conflicting or

additional terms of any quote, order,

acknowledgment, or similar communications

between the parties. Notwithstanding the

foregoing, nothing in this License Agreement

will diminish any rights You may have under

existing consumer protection legislation or other

applicable laws in Your jurisdiction that may

not be waived by contract. This License

Agreement shall terminate upon Your breach

of any term contained in this License Agreement

and You shall cease use of and destroy all copies

of the Software and Documentation. The

disclaimers of warranties and damages and

limitations on liability shall survive termination.

The Software is delivered Ex Works California,

U.S.A. or Dublin, Ireland respectively (ICC

INCOTERMS 2000). This License Agreement

may only be modified by the Documentation or

by a written document that has been signed by

both You and Symantec. Should You have any

questions concerning this License Agreement,

or if You desire to contact Symantec for any

reason, please write to: (i) Symantec Customer

Service, 555 International Way, Springfield, OR

97477, U.S.A., (ii) Symantec Consumer Support,

PO Box 5689, Dublin 15, Ireland, or (iii)

Symantec Customer Service, 1 Julius Ave, North

Ryde, NSW 2113, Australia, or visit the Support

page at:

www.symantec.com

Chapter 1 Installation

Before you begin ...................................... 11

Installing and activating Norton 360 ............... 11

Chapter 2 Getting Started

Starting Norton 360 .................................. 15

Activating Norton 360 ............................... 16

Exploring the main window ......................... 17

Understanding Norton 360 status .................. 20

Managing messages and alerts ..................... 21

Viewing details ....................................... 23

For more information ................................ 24

Service and support solutions

Index

Contents

Contents10

This chapter includes the following topics:

1Before you begin

1Installing and activating Norton 360

Before you begin

Before you begin, you should close all open programs on

your computer and ensure that you are connected to the

Internet.

wDuring installation, Microsoft messages may appear. Follow

Microsoft's on-screen instructions before you continue the

installation of Norton 360.

Installing and activating Norton 360

You can install Norton 360 from a CD or from a file that

you download.

To install and activate Norton 360

1Do one of the following:

1If you install from a CD, insert the CD into the

CD-ROM drive.

1If you downloaded your copy of Norton 360,

double-click the file that you downloaded.

See “If the opening

panel does not

appear”on page 12.

In the opening panel, click Install Norton 360.

Installation

3Read the License Agreement, type your Product Key if

you are prompted, and then click I Agree.

If you do not accept the License Agreement, you cannot

continue the installation.

4In the Installation Options panel, review the options,

and then click Next.

5In the Activation panel, wait for the progress bar to

stop.

6If the Norton Account panel appears, do one of the

following:

1If you have a Norton Account, complete the Sign in

to an existing Norton Account section.

1If you want to create a new Norton Account,

complete the Create a Norton Account section.

wYou must have a Norton Account to access online

backup.

7Click Next.

8In the Norton 360 Installation Complete panel, review

your subscription details, and then click Finish.

9Follow the onscreen instructions as Norton 360

performs a quick check of your computer.

If the opening panel does not appear

Sometimes a computer's CD-ROM drive does not

automatically run a CD.

To start the installation from the product CD

1On your desktop, double-click My Computer.

2In the My Computer window, double-click the icon for

your CD-ROM drive.

3In the list of files, double-click CDstart.exe.

If you cannot activate your product

If you cannot connect to the Symantec servers to activate

your product, first check to see if you have parental control

software, either installed or through your ISP, that might

be blocking the connection.

Installation

Installing and activating Norton 360

A connectivity problem may occur if you use parental

control software. If you suspect that parental controls are

blocking the connection, you can configure the parental

controls so that they do not block the activation procedure.

You need to sign in to your parental control software as

an administrator or log on to the Internet through your ISP

as an administrator to change your configuration.

13Installation

Installing and activating Norton 360

Installation

Installing and activating Norton 360

This chapter includes the following topics:

1Starting Norton 360

1Activating Norton 360

1Exploring the main window

1Understanding Norton 360 status

1Managing messages and alerts

1Viewing details

1For more information

Starting Norton 360

Norton 360 protects any computer on which it is installed.

You do not have to start the product to be protected. If

Norton 360 detects a situation that requires your attention,

it may be repaired automatically. You can also set Norton

360 to notify you when a situation requires your attention,

and you can decide what action you want to take.

At any time, you can start Norton 360 to adjust the

settings, review your protection status, or perform

preventive maintenance. You can access all of the program

features from the main window.

Getting Started

To start Norton 360

4Do one of the following:

1In the Windows notification area, double-click the

Norton 360 icon.

1On the Windows taskbar, click Start > All

Programs > Norton 360 > Norton 360.

1Double-click the Norton 360 icon on your desktop.

Activating Norton 360

To use all of the features in Norton 360, you must first

activate your product.

If you did not activate your product during installation,

you will receive an Activation alert regularly until you

activate the product.

Product activation reduces software piracy and ensures

that you have authentic Symantec software.

wYou must activate your product within the time period that

is specified by the alert, or your product will stop working.

You can activate your product directly from the Activation

alert. You can also activate your product from the main

window. Activation should take only a few minutes.

To activate your product from the Activation alert

1In the alert, click Renew.

2Click OK.

3In the Activation window, click Next.

4In the Activation Successful window, click Finish.

To activate your product from the main window

1Click My Account.

2Click Activate Norton 360.

Getting Started

Activating Norton 360

Exploring the main window

When you start Norton 360, the main window opens. The

main window provides access to all Norton 360 features,

options, Help, and Support. You can also view the overall

status of your protection categories, including computer

and Web protection, file backups, and files that may be

left behind when you use the Internet.

17Getting Started

Exploring the main window

The main window contains three areas that provide access

to tasks and services. The areas are as follows:

The following links are displayed at the

top of the main window:

1Scans

Opens the Scan Details page which

displays information about threats that

were found or fixed during the most

recent scans.

1Tasks & Settings

Opens the Tasks and Settings page,

which lets you perform manual scans,

backups, product updates, and manage

your Norton account. You can also

modify settings for virus and spyware

protection, firewall, backup, and

security.

1My Account

Opens the Manage Account page, which

lets you to manage your Norton

account, renew your subscription, and

activate your product. You can also use

this page to recommend this product

to a friend, purchase additional

storage, and view or change the

nickname that is associated with your

Norton Account.

1Help

Opens the Norton 360 online Help.

1Support

Opens the Support Web page to help

you solve any product issues.

Links

Getting Started

Exploring the main window

The Status summary bar is in the middle

of the main window, and provides an

overall status of the protection categories.

Your status may be Protected if your

computer is secure, or At Risk if an area

needs your attention. This area also

provides a Fix button. If an area needs

your attention, it is also reflected in one

or more protection categories.

Status

summary bar

19Getting Started

Exploring the main window

Protection categories is the largest area on

the main window and contains the

following:

1PC Security

Provides overall protection status and

access to the PC Security page, where

you can view the status of protection

that is associated with your Internet

preferences. Click Details to access this

page.

1Transaction Security

Provides overall security status and

access to the Transaction Security page,

where you can view the status of your

phishing protection. You can also

access the Symantec Security Response

Web page for information about the

latest threats and solutions. Click

Details to access this page.

1Backup

Provides overall backup status and

access to the Backup page, where you

can view the status of your backup

configuration. You can also manually

back up or restore your files. Click

Details to access this page.

1PC Tuneup

Provides overall status and access to

the PC Tuneup page, where you can

view the status of your Internet file

cleanup and disk optimization. You can

also optimize your hard drive and run

scans manually.

Protection

categories

Understanding Norton 360 status

When you start Norton 360, the main window presents its

status at a glance. The color of the status summary bar

Getting Started

Understanding Norton 360 status

near the top of the window indicates the current state of

your computer.

If an issue requires your attention, the status summary

bar describes the issue. If more than one issue requires

your attention, the status summary bar displays the

number of issues. When Norton 360 detects issues, it also

provides a button that you can press to resolve those

issues.

See “About status

colors and safe

computing”

on page 21.

Below the status summary bar, Norton 360 displays

individual status areas for each protection feature. The

status areas show how many issues need to be resolved

for each feature. The protection feature status areas also

offer Details links that you can click for more information

about those issues.

About status colors and safe computing

Norton 360 uses three colors to indicate the state of its

protection features.

Indicates the presence of

one or more issues that put

your PC at risk

Red

Indicates the presence of

one or more issues that

require your attention

Yellow

Indicates that the feature is

protecting your PC

Green

Managing messages and alerts

Norton 360 displays messages in several ways and in

several locations.

21Getting Started

Managing messages and alerts

You might see messages in the following locations:

Several types of Norton 360

messages appear in the

lower-right corner of your

Windows desktop. For

example, if your PC was

turned off, or if it has not

been connected to the

Internet for a while, you see

a message that your

protection may not be up to

date.

A different alert appears if

a security setting was

turned off. This message

warns you that your PC may

not be secure and helps you

to turn on the setting.

In most cases you can click

the alert to open Norton 360

and fix the problems.

Notification area on your

Windows desktop

Alerts and other messages

appear in the top center of

the main window. Their

color indicates the urgency

of the message. If the

message color is green,

everything is OK. If the

message color is red, you

need to follow the message

instructions to ensure that

you stay protected.

Norton 360 main window

overall status

Getting Started

Managing messages and alerts

Each category changes its

color if its status changes. A

green circle with a

checkmark indicates that all

the items in a category are

in a good state. Yellow or

red circles indicate possible

issues that you should

investigate.

When you click any

category, its details page

lists anything that needs

attention. In most cases, the

description of what is wrong

includes a link that helps

you to fix the issue. If you

are alerted about something

that you do not want to

change, you can adjust the

message alert so that Norton

360 does not bother you

about that issue again.

Norton 360 categories and

details

Viewing details

In the Norton 360 main window, you can see a summary

of each of the four protection features that Norton 360

provides. You can view additional details about each

protection feature.

23Getting Started

Viewing details

To view details for a protection feature

1In the Norton 360 main window, click the Details link

beneath the protection feature for which you want to

view the following details:

1The current status of the protection feature.

1A list of the checks that the feature performs, and

the results of each check. In some cases, the results

of a check can include a Details link that provides

additional information.

1A list of things that you can do.

2After you view details, click Close.

For more information

The product documentation helps you use Norton 360. You

can find the information that you need on your computer

and on the Symantec Web site.

Accessing Help

Help is available throughout your Symantec product. Help

provides links to information that assists you with the

specific tasks that you want to complete. The online Help

provides a guide to all of the product features and tasks

that you can complete.

To access Help

1In the main window, click Help.

Getting Started

For more information

2In the Help window, in the left pane, click a tab. Your

options are:

Displays Help by topicContents

Lists all keywords for the Help topics

in alphabetical order

Index

Opens a search box in which you

can type a word or a phrase

You can print any Help topic.

To print a Help topic

1In the Help window, click the Contents tab.

2In the Contents list, select the topic that you want to

print, and then click Print.

3Select whether you want to print only the selected topic,

or the topic and all of the subtopics under it.

4Click OK.

Accessing window or panel Help

Window and panel Help provides specific help for a window

or panel when you need assistance.

To access window or panel Help

4To access window or panel Help, click Help in any

window or panel.

Accessing the user guide PDF

You can find the

Norton 360 User Guide

on the CD in PDF

format. You must have Adobe® Reader® installed on your

computer to read the PDF.

wIf you purchased this product as a download, the PDF and

Adobe Reader are not included. You must download the

PDF from the Symantec Web site and Adobe Reader from

the Adobe Web site.

25Getting Started

For more information

To install Adobe Reader from the CD

1Insert the CD into the CD-ROM drive.

2In the window that appears, click Browse CD.

3In the CD window, double-click the Manual folder.

4If applicable, double-click the Adobe folder.

5Double-click the program file.

6Follow the on-screen instructions to select a folder for

Adobe Reader, and then complete the installation.

After you install the Adobe Reader, you can read the PDF

from the CD.

To read the user guide PDF from the CD

1Insert the CD into the CD-ROM drive.

2In the window that appears, click Browse CD.

3If applicable, double-click the WINNT folder.

4In the CD window, double-click the Manual folder.

5Double-click the PDF.

You can also copy the user guide to your computer and

read it from there.

To read the user guide that you copied to your

computer

1Open the location into which you copied the PDF.

2Double-click the PDF.

Accessing the Symantec Web site

You can access the Symantec Web site in a browser. You

can also access the Symantec Support Web site in any

Norton 360 window or panel.

To access the Symantec Web site in your browser

1Open your Web browser.

2Go to the following URL:

www.symantec.com

Getting Started

For more information

To access the Symantec Support Web site from your

product

4You can access the Symantec Support Web site by

clicking Support in any window or panel.

27Getting Started

For more information

Getting Started

For more information

About online support

Symantec offers a range of technical support and customer

service options. You can access these options by clicking

the Support link anywhere in the product, or by pointing

your Web browser to the following address:

www.symantec.com/techsupp/

Under the Home & Home Office section, select your

product. Then, from the list of options, choose the item

that best describes your issue.

On the Symantec support Web site, you can search our

technical support knowledge base for help with technical

issues, such as installing, setting up features, or

troubleshooting your Symantec product. You can also find

help with subscriptions, rebates, activation, and other

topics.

The Symantec Web site also contains answers to the most

common customer questions.

wIf you received this product when you purchased your

computer, your computer manufacturer may be responsible

for providing your support.

About phone support

If you have a question or problem that you cannot resolve

by clicking the Support link in the Support area of the

product, you can contact Symantec by clicking the Contact

Service and support

solutions

Us link at the bottom of the Support window. The support

Web site also provides a link to information about phone

support. For questions about installation or common

problems on a current version of a Norton product, there

is no charge. For other problems, or if you use an older

version, phone support is fee-based. This support is

available to all registered customers.

To visit our Customer Support site, click the Support link

in your Norton 360 product, or go to the following address:

www.symantec.com/techsupp/

Under the Home & Home Office section, select your

product. Then, from the list of options, choose the item

that best describes your issue. If you have a question or

problem that you still cannot resolve on the support Web

site by yourself, click a Contact Us link for additional phone

support information. This support is available to all

registered customers.

Support for old and discontinued

versions

When Symantec announces that a product will no longer

be marketed or sold, telephone support is discontinued six

months after the termination announcement. Technical

information on these products may still be available

through the support Web site at the following address:

www.symantec.com/techsupp/

Subscription policy

This renewable service includes protection updates and

new product features as available throughout the service

period. Please note that features may be added, modified,

or removed during the service period.

Service period lengths vary by Symantec product. After

your initial service period ends, you must renew your

service subscription before you can update and use your

Service and support solutions

Support for old and discontinued versions

protection. When you run LiveUpdate near the end of your

service period, you are prompted to subscribe for a nominal

charge. Follow the instructions on the screen to renew.

Worldwide service and support

Support solutions vary by country. For Symantec and

International Partner locations that are outside of the

United States, contact one of the service and support offices

that are listed in this section. You can also go to the

following Web site and select your language:

www.symantec.com/techsupp/

For each region, please check the Web site for the

appropriate phone number.

Contact informationRegion

1Symantec Corporation

555 International Way

Springfield, OR 97477

U.S.A.

http://www.symantec.com/

North America

1Symantec Australia

Level 2, 1 Julius Avenue

North Ryde, NSW 2113

Sydney

Australia

http://www.symantec.com/region/reg_ap/

Australia and New

Zealand

1Symantec Ltd Consumer Services & Support

PO Box 5689 Blanchardstown

Dublin 15 Ireland

http://www.symantec.com/region/reg_eu/

Europe, Middle East,

and Africa

31Service and support solutions

Worldwide service and support

Contact informationRegion

1Symantec Brasil

Sevico e Suporte Symantec

Caixa Postal 3037

CEP 06210-970

Brasil

1Portuguese language support:

Internet:

http://www.symantec.com/region/br/techsupp/

1Spanish language support:

Internet:

http://www.symantec.com/region/mx/techsupp/

Latin America

January 18, 2007

Service and support solutions

Worldwide service and support

accessing

Symantec Support 26

Symantec Web site 26

activation 16

phone 12

activation problems 12

Adobe Reader

installing 25

using to view PDF 25

alerts 21

Symantec User Guide Norton 360 1.0 N360 1

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