Symantec Norton 360 User Guide 4.0 N360 4 Retail Ug

User Manual: symantec Norton 360 - 4.0 - User Guide Free User Guide for Symantec Norton 360 Software, Manual

Open the PDF directly: View PDF .
Page Count: 44

User Guide

See back cover for Quick

Installation.

We protect more people from more online threats than anyone in the

world.

Care for our Environment, ‘It's the right thing to do’.

Symantec has removed the cover from this manual to reduce the Environmental Footprint of our

products.

Norton 360™User Guide

The software described in this book is furnished under a license

agreement and may be used only in accordance with the terms of

the agreement.

Documentation version 4.0

Symantec, the Symantec Logo, Norton, SONAR, LiveUpdate, Norton

AntiSpam, Norton AntiVirus, Norton Internet Security, Norton 360,

and Norton SystemWorks are trademarks or registered trademarks

of Symantec Corporation or its affiliates in the U.S. and other

countries. Windows is a trademark of Microsoft Corporation.

Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.

Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses

restricting its use, copying, distribution, and decompilation/reverse

engineering. No part of this document may be reproduced in any

form by any means without prior written authorization of Symantec

Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS

OR IMPLIED CONDITIONS, REPRESENTATIONS AND

WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR

NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT

THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR

INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION

WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS

DOCUMENTATION. THE INFORMATION CONTAINED IN THIS

DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation

350 Ellis Street,

Mountain View, CA 94043

http://www.symantec.com

Printed in the United States of America.

10987654321

Norton License Agreement

Norton 360™

IMPORTANT: PLEASE READ THE TERMS

AND CONDITIONS OF THIS LICENSE

AGREEMENT (“LICENSE AGREEMENT”)

CAREFULLY BEFORE USING THE

SOFTWARE (AS DEFINED BELOW).

SYMANTEC CORPORATION, IF YOU ARE

LOCATED IN THE AMERICAS; OR

SYMANTEC ASIA PACIFIC PTE LTD, IF YOU

ARE LOCATED IN THE ASIA PACIFIC RIM

OR JAPAN; OR SYMANTEC LIMITED, IF YOU

ARE LOCATED IN EUROPE, THE MIDDLE

EAST OR AFRICA (“SYMANTEC”) IS

WILLING TO LICENSE THE SOFTWARE TO

YOU AS THE INDIVIDUAL, THE COMPANY,

OR THE LEGAL ENTITY THAT WILL BE

UTILIZING THE SOFTWARE (REFERENCED

BELOW AS “YOU”OR “YOUR”) ONLY ON

THE CONDITION THAT YOU ACCEPT ALL

OF THE TERMS OF THIS LICENSE

AGREEMENT. THIS IS A LEGAL AND

ENFORCEABLE CONTRACT BETWEEN YOU

AND SYMANTEC. BY OPENING THIS

PACKAGE, BREAKING THE SEAL, CLICKING

THE “I AGREE”OR “YES”BUTTON OR

OTHERWISE INDICATING ASSENT

ELECTRONICALLY, OR LOADING THE

SOFTWARE, YOU AGREE TO THE TERMS

AND CONDITIONS OF THIS LICENSE

AGREEMENT. IF YOU DO NOT AGREE TO

THESE TERMS AND CONDITIONS, CLICK

THE “CANCEL”OR “NO”OR “CLOSE

WINDOW”BUTTON OR OTHERWISE

INDICATE REFUSAL, MAKE NO FURTHER

USE OF THE SOFTWARE, AND CONTACT

YOUR VENDOR OR SYMANTEC CUSTOMER

SERVICE, USING THE CONTACT DETAILS

IN SECTION 12 OF THIS LICENSE

AGREEMENT, FOR INFORMATION ON HOW

TO OBTAIN A REFUND OF THE MONEY YOU

PAID FOR THE SOFTWARE (LESS SHIPPING,

HANDLING, AND ANY APPLICABLE TAXES

EXCEPT IN CERTAIN STATES AND

COUNTRIES WHERE SHIPPING, HANDLING,

AND TAXES ARE REFUNDABLE) AT ANY

TIME DURING THE SIXTY (60) DAY PERIOD

FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including all its accompanying

features and services), and software

documentation, (including any product

packaging) (the “Documentation”), that

accompanies this License Agreement

(collectively the “Software”) is the property

of Symantec or its licensors, and is protected

by copyright law. Although Symantec

continues to own the Software, after Your

acceptance of this License Agreement You

will have certain rights to use the Software

during the Service Period. The “Service

Period”shall begin on the date of Your initial

installation of a copy of the Software,

regardless of the number of copies of the

Software that you are permitted to use in

accordance with Section 1.A of this License

Agreement, and shall last for the period of

time set forth in the Documentation or the

applicable transaction documentation from

the authorized distributor or reseller from

which You obtained the Software. The

Software may automatically deactivate and

become non-operational at the end of the

Service Period, and You will not be entitled

to receive any feature or content updates to

the Software unless the Service Period is

renewed. Subscriptions for renewals of the

Service Period will be available in accordance

with Symantec’s support policy posted at:

http://www.symantec.com/norton/

support/technical_support_policy.jsp

This License Agreement governs any

releases, revisions, updates or enhancements

to the Software that Symantec may make

available to You. Except as may be modified

by the Documentation, and subject to

Symantec’s right to terminate for Your

breach pursuant to Section 11, Your rights

and obligations under this License

Agreement with respect to the use of this

Software are as follows.

During the Service Period, You

may:

A. use one copy of the Software on a single

computer. If a greater number of copies

and/or number of computers is specified

within the Documentation or the applicable

transaction documentation from the

authorized distributor or reseller from which

You obtained the Software, You may use the

Software in accordance with such

specifications;

B. make one copy of the Software for back-up

or archival purposes, or copy the Software

onto the hard disk of Your computer and

retain the original for back-up or archival

purposes;

C. use the Software on a network, provided

that You have a licensed copy of the Software

for each computer that can access the

Software over that network; and

D. permanently transfer all of Your rights in

the Software granted under this License

Agreement to another person or entity,

provided that You retain no copies of the

Software and the transferee agrees to the

terms of this License Agreement. Partial

transfer of Your rights under this License

Agreement shall not be permitted. For

example, if the applicable documentation

grants You the right to use multiple copies

of the Software, only a transfer of the rights

to use all such copies of the Software would

be valid.

You may not, nor may you permit

any other person to:

A. sublicense, rent or lease any portion of the

Software;

B. reverse engineer, decompile, disassemble,

modify, translate, make any attempt to

discover the source code of the Software or

create derivative works from the Software;

C. use the Software as part of a facility

management, timesharing, service provider

or service bureau arrangement; or

D. use the Software in any manner that is not

permitted pursuant to this License

Agreement.

2. Software Feature and Content

Updates:

A. You shall have the right to receive new

features to the Software as Symantec, in its

sole discretion, makes such features available

with the Software during Your Service

Period. Symantec continually strives to

improve the usability and performance of its

products and services. In order to optimize

the Software Symantec may, at its discretion

and without notice, add, modify or remove

features from the Software at any time.

B. Certain software uses content that is

updated from time to time, including but not

limited to the following software: antivirus

and crimeware software use updated virus

definitions; antispyware software uses

updated spyware definitions; antispam

software uses updated antispam rules;

content filtering and antiphishing software

use updated URL lists; some firewall software

use updated firewall rules; vulnerability

assessment products use updated

vulnerability data and web site

authentication software uses updated lists

of authenticated web pages; these updates

are collectively referred to as “Content

Updates”(or alternatively referred to as

“Protection Updates”or “Security Updates”

at times). You shall have the right to receive

Content Updates for the Software during

Your Service Period.

3. Product Installation; Required

Activation:

A. During the installation process, the

Software may uninstall or disable other

security products, or features thereof, if such

products or features are incompatible with

the Software or for purposes of improving

the overall functionality of the Software.

B. There may be technological measures in

this Software that are designed to prevent

unlicensed or illegal use of the Software. You

agree that Symantec may use these measures

to protect Symantec against software piracy.

This Software may contain enforcement

technology that limits the ability to install

and uninstall the Software on a computer to

not more than a finite number of times for a

finite number of computers. This License

Agreement and the Software containing

enforcement technology may require

activation as further set forth in the

Documentation. If so, the Software will only

operate for a finite period of time prior to

Software activation by You. During

activation, You may be required to provide

Your unique activation code accompanying

the Software and computer configuration in

the form of an alphanumeric code over the

Internet to verify the authenticity of the

Software. If You do not complete the

activation within the finite period of time set

forth in the Documentation, or as prompted

by the Software, the Software will cease to

function until activation is complete; at

which time the Software functionality will

be restored. In the event that You are not

able to activate the Software over the

Internet, or through any other method

specified during the activation process, You

may contact Symantec Customer Support

using the information provided by Symantec

during activation, or as set forth below.

4. Online Backup Feature:

The Software includes an online backup

feature, which provides the capability to

store and retrieve Your files on Symantec’s

system via the Internet during the Service

Period (“Online Backup Feature”), subject to

the amount of online backup space provided

with Your Software and/or which You

additionally purchase. If You choose to use

the Online Backup Feature, You must

complete the activation process within the

Software for such feature. In the event that

You install a newer version of the Software

during Your Service Period, You may be

required to reactivate the Online Backup

Feature using the original email address You

provided during the initial activation process.

A. Norton Account. A current Symantec

Norton Account (“Norton Account”) is

required to access and use the Online Backup

Feature. If you do not have a Norton Account,

You must complete the applicable

registration process to create a Norton

Account in order to use the Online Backup

Feature. You are entirely responsible for

maintaining the confidentiality of Your

Norton Account password.

B. Communication Connections; Online

Backup Feature Availability. You are solely

responsible for acquiring and maintaining

the Internet or telecommunications services

and devices required to access and/or use the

Online Backup Feature. The Online Backup

Feature is provided “as is”and “as available”

and Symantec shall not be liable for any

downtime of the Online Backup Feature due

to reasonable scheduled maintenance,

maintenance for critical issues or forces

beyond the reasonable control of Symantec.

C. User Conduct and Responsibility;

Compliance with Applicable Laws. Use of the

Online Backup Feature (including the

transmission of any data You choose to store

through the Online Backup Feature (“Data”))

is subject to all applicable local, state,

national and international laws and

regulations, including but not limited to the

United States export laws. You agree to

comply with such applicable laws and

regulations and with the specifications

described in the Documentation or the

applicable transaction documentation from

the authorized reseller from which You

obtained the Software and not to (a) use the

Online Backup Feature for illegal purposes,

(b) transmit or store material that may

infringe the intellectual property rights or

other rights of third parties or that is illegal,

tortious, defamatory, libelous, or invasive of

another's privacy; ©) transmit or store data

belonging to another party without first

obtaining all consents required by law from

the data owner for transmission of the data

to Symantec for storage within the United

States; (d) transmit any material that

contains software viruses or other harmful

computer code, files or programs such as

trojan horses, worms or time bombs; (e)

interfere with or disrupt servers or networks

connected to the Online Backup Feature; or

(f) attempt to gain unauthorized access to

the Online Backup Feature, the accounts of

other Online Backup Feature users, or

computer systems or networks connected to

the Online Backup Feature. The foregoing

obligations regarding use of the Online

Backup Feature apply to all use of the Online

Backup Feature in connection with Your

Norton Account. You are solely responsible

for the use of the Online Backup Feature, and

the Data transmitted or stored through the

Online Backup Feature, in connection with

Your Norton Account.

D. Indemnification. To the maximum amount

permissible under applicable law, You shall

indemnify and hold Symantec, its parents,

subsidiaries, affiliates, officers, directors,

employees and agents harmless from and

against any third party claims, demands,

costs, damages, losses, liabilities and

expenses, including reasonable attorneys'

fees, made by any third party arising out of

or in connection with use of the Online

Backup Feature through Your Norton

Account, including but not limited to liability

arising out of or in connection with the Data

transmitted or stored through the Online

Backup Feature in connection with Your

Norton Account.

E. Termination; Suspension. . Your right to

use the Online Backup Feature shall

terminate upon expiration of the Service

Period. In addition, Symantec may, at its sole

discretion, immediately suspend or terminate

use of the Online Backup Feature during the

Service Period for Your failure to or

Symantec’s reasonable belief that You have

failed to comply with these terms and

conditions or any other misuse of the Online

Backup Feature. Following the expiration or

termination of the Service Period:

•Data stored to the online backup space

provided with Your Software will be at risk

of being purged;

•Symantec shall not be obligated to maintain

such Data, forward such Data to You or a

third party, or migrate such Data to another

backup service or account; and

•You will not be able to store Data to any

additional backup space that you may have

purchased separately unless and until the

Service Period is renewed.

F. Miscellaneous. Symantec has no obligation

to monitor use of the Online Backup Feature

and/or Data transmitted or stored through

the Online Backup Feature. To the maximum

extent permissible under applicable law and

notwithstanding the provisions of the third

paragraph of section 6 below, Symantec

reserves the right at all times to monitor,

review, retain and/or disclose any Data or

other information as necessary to satisfy any

applicable law, regulation, legal process or

governmental request, or to investigate any

use or suspected breach of this License

Agreement.

5. Technical Support:

In connection with Your use of the Software

You may choose to access certain technical

support features that may be offered from

within the Software, which may include live

chat with a technical support agent and/or

assistance from a technical support agent

via remote computer access (any such

technical support offered from within the

Software shall be referred to in this License

Agreement as the “Technical Support”). Any

such Technical Support shall be provided in

Symantec’s sole discretion without any

guarantee or warranty of any kind. It is solely

Your responsibility to complete a backup of

all Your existing data, software and programs

before receiving any Technical Support. In

the course of providing the Technical

Support, Symantec may determine that the

technical issue is beyond the scope of the

Technical Support. Symantec reserves the

right to refuse, suspend or terminate any of

the Technical Support in its sole discretion.

6. Privacy; Data Protection:

From time to time, the Software may collect

certain information from the computer on

which it is installed, which may include:

•Information on potential security risks as

well as URLs of websites visited that the

Software deems potentially fraudulent. The

URLs could contain personally identifiable

information that a potentially fraudulent

website is attempting to obtain without Your

permission. This information is collected by

Symantec for the purpose of evaluating and

improving the ability of Symantec’s products

to detect malicious behavior, potentially

fraudulent websites and other Internet

security risks. This information will not be

correlated with any personally identifiable

information.

•URLs of websites visited as well as search

keywords and search results only if the

Norton Safe Web feature is enabled. This

information is collected by Symantec for the

purpose of evaluating and advising You

regarding potential threats and risks that

may be associated with a particular Web site

before You view it. This information will not

be correlated with any personally identifiable

information.

•Executable files that are identified as

potential malware, including information on

the actions taken by such files at the time of

installation. These files are submitted to

Symantec using the Software’s automatic

submission function. The collected files could

contain personally identifiable information

that has been obtained by the malware

without Your permission. Files of this type

are being collected by Symantec only for the

purpose of improving the ability of

Symantec’s products to detect malicious

behavior. Symantec will not correlate these

files with any personally identifiable

information. Such automatic submission

function may be deactivated after installation

by following the instructions in the

Documentation for applicable products.

•The name given during initial setup to the

computer on which the Software is being

installed. If collected, the name will be used

by Symantec as an account name for such

computer under which You may elect to

receive additional services and/or under

which You may use certain features of the

Software. You may change the account name

at any time after installation of the Software

(recommended).

•Status information regarding installation

and operation of the Software. This

information indicates to Symantec whether

installation of the Software was successfully

completed as well as whether the Software

has encountered an error. The status

information could contain personally

identifiable information only if such

information is included in the name of the

file or folder encountered by the Software at

the time of installation or error. The status

information is collected by Symantec for the

purpose of evaluating and improving

Symantec’s product performance and

installation success rate. This information

will not be correlated with any personally

identifiable information.

•Information contained in email messages

that you send through the Software to

Symantec to report as spam or as incorrectly

identified as spam. These email messages

may contain personally identifiable

information and will be sent to Symantec

only with your permission, and will not be

sent automatically. If you send such

messages to Symantec, Symantec will use

them only for the purpose of improving the

detection ability of Symantec’s antispam

technology. Symantec will not correlate these

files with any other personally identifiable

information.

•The Internet Protocol (IP) address and/or

Media Access Control (MAC) address of the

computer on which the Software is installed,

as well as other general, statistical

information used for license administration,

product analysis, and for improving product

functionality. This information will not be

correlated with any personally identifiable

information.

The collected information as set out above

is necessary for the performance of the

Software and/or for the purpose of

optimizing the functionality of Symantec’s

products and may be transferred to the

Symantec group in the United States or other

countries that may have less protective data

protection laws than the region in which You

are situated (including the European Union),

but Symantec has taken steps so that the

collected information, if transferred, receives

an adequate level of protection.

Symantec reserves the right to cooperate

with any legal process and any law

enforcement or other government inquiry

related to your use of this Software. This

means that Symantec may provide

documents and information relevant to a

court subpoena or to a law enforcement or

other government investigation. In order to

promote awareness, detection and prevention

of Internet security risks, Symantec may

share certain information with research

organizations and other security software

vendors. Symantec may also use statistics

derived from the information to track and

publish reports on security risk trends. By

using the Software, You acknowledge and

agree that Symantec may collect, transmit,

store, disclose and analyze such information

for these purposes.

In addition, any Data that you transmit or

store through the Online Backup Feature will

be transferred to and stored in servers

located in countries that may have less

protective data protection laws than the

country in which You are located (including

without limitation the United States). These

servers are owned and maintained by a third

party processor which Symantec has

required by contract to safeguard Your Data.

If you have any questions about how your

Data is being handled, please contact

Symantec Customer Service using the contact

details in Section 12.

7. Sixty (60) Day Money Back

Guarantee:

If You are the original licensee of this copy

of the Software and are not completely

satisfied with it for any reason, please make

no further use of the Software and contact

Symantec Customer Service, using the

contact details set out in Section 12 of this

License Agreement, for a refund of the

money You paid for the Software (less

shipping, handling, and any applicable taxes

except in certain states and countries where

shipping, handling and taxes are refundable)

at any time during the sixty (60) day period

following the date of purchase.

8. Limited Warranty:

Symantec warrants that any media

manufactured by Symantec on which the

Software is distributed will be free from

defects for a period of sixty (60) days from

the date of delivery of the Software to You.

Your sole remedy in the event of a breach of

this warranty will be that Symantec will, at

its option, replace any defective media

returned to Symantec within the warranty

period or refund the money You paid for the

Software. Symantec does not warrant that

the Software will meet Your requirements or

that operation of the Software will be

uninterrupted or that the Software will be

error-free. For the avoidance of doubt,

references to “Software”in the foregoing

sentence shall include, but not be limited to,

the Online Backup Feature and Technical

Support.

TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW, THE ABOVE

WARRANTY IS EXCLUSIVE AND IN LIEU

OFALLOTHERWARRANTIES,WHETHER

EXPRESS OR IMPLIED, INCLUDING THE

IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, AND

NON-INFRINGEMENTOFINTELLECTUAL

PROPERTY RIGHTS. THIS WARRANTY

GIVESYOUSPECIFICLEGALRIGHTS.YOU

MAYHAVEOTHERRIGHTS,WHICHVARY

FROM STATE TO STATE AND COUNTRY

TO COUNTRY.

9. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT

ALLOWTHELIMITATIONOREXCLUSION

OF LIABILITY FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE

BELOWLIMITATION OR EXCLUSION MAY

NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW AND REGARDLESS

OF WHETHER ANY REMEDY SET FORTH

HEREIN FAILS OF ITS ESSENTIAL

PURPOSE,INNOEVENTWILLSYMANTEC

ORITSLICENSORSBELIABLETOYOU FOR

ANY SPECIAL, CONSEQUENTIAL,

INDIRECT, OR SIMILAR DAMAGES,

INCLUDING ANY LOST PROFITS OR LOST

DATA ARISING OUT OF THE USE OR

INABILITY TO USE THE SOFTWARE

(INCLUDING BUT NOT LIMITED TO USE

OF THE ONLINE BACKUP FEATURE AND

TECHNICAL SUPPORT) EVEN IF

SYMANTEC HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS

LICENSORS’LIABILITY EXCEED THE

PURCHASEPRICEWHICH YOU PAID FOR

THE APPLICABLE SERVICE PERIOD. The

disclaimers and limitations set forth above

will apply regardless of whether You accept

the Software.

10. U.S. Government Restricted

Rights:

For U.S. Government procurements, the

Software is deemed to be commercial

computer software as defined in FAR 12.212

and subject to restricted rights as defined in

FAR Section 52.227-19 "Commercial

Computer Software - Restricted Rights" and

DFARS 227.7202, “Rights in Commercial

Computer Software or Commercial Computer

Software Documentation”, as applicable, and

any successor regulations. Any use,

modification, reproduction release,

performance, display or disclosure of the

Software by the U.S. Government shall be

solely in accordance with the terms of this

License Agreement.

11. Export Regulation:

You acknowledge that the Software and

related technical data and services

(collectively "Controlled Technology") may

be subject to the import and export laws of

the United States, specifically the U.S. Export

Administration Regulations (EAR), and the

laws of any country where Controlled

Technology is imported or re-exported. You

agree to comply with all relevant laws and

will not export any Controlled Technology

in contravention to U.S. law nor to any

prohibited country, entity, or person for

which an export license or other

governmental approval is required. All

Symantec product is prohibited for export

or re-export to Cuba, North Korea, Iran, Syria

and Sudan and to any country subject to

relevant trade sanctions. USE OR

FACILITATION OF SYMANTEC PRODUCT

IN CONNECTION WITH ANY ACTIVITY

INCLUDING, BUT NOT LIMITED TO, THE

DESIGN,DEVELOPMENT, FABRICATION,

TRAINING, OR TESTING OF CHEMICAL,

BIOLOGICAL, OR NUCLEAR MATERIALS,

OR MISSILES, DRONES, OR SPACE

LAUNCH VEHICLES CAPABLE OF

DELIVERING WEAPONS OF MASS

DESTRUCTION IS PROHIBITED, IN

ACCORDANCE WITH U.S. LAW.

12. General:

This License Agreement will be governed by

the laws of the State of California, United

States of America. This License Agreement

is the entire agreement between You and

Symantec relating to the Software and: (I)

supersedes all prior or contemporaneous oral

or written communications, proposals, and

representations with respect to its subject

matter; and (ii) prevails over any conflicting

or additional terms of any quote, order,

acknowledgment, or similar communications

between the parties. Notwithstanding the

foregoing, nothing in this License Agreement

will diminish any rights You may have under

existing consumer protection legislation or

other applicable laws in Your jurisdiction

that may not be waived by contract. This

License Agreement shall terminate upon

Your breach of any term contained in this

License Agreement and You shall cease use

of and destroy all copies of the Software and

Documentation. The disclaimers of

warranties and damages and limitations on

liability shall survive termination. This

License Agreement may only be modified by

the Documentation or by a written document

that has been signed by both You and

Symantec. Should You have any questions

concerning this License Agreement, or if You

desire to contact Symantec for any reason,

please write to Symantec Customer Service,

555 International Way, Springfield, OR

97477, U.S.A. or visit the Support page at:

www.symantec.com.

CPS / N360 4.0 / USE

Chapter 1 Overview .............................................. 13

About Norton 360 .................................... 13

What is new in Norton 360 ......................... 13

Chapter 2 Installation ........................................... 17

Before you begin ...................................... 17

Installing Norton 360 ................................ 17

Chapter 3 Getting Started ..................................... 19

Starting Norton 360 ................................. 19

Activating Norton 360 ............................... 20

Exploring the main window ........................ 22

About Norton 360 status ............................ 26

About managing messages and

alerts .............................................. 27

For more information ............................... 29

Chapter 4 Responding to emergencies .................... 33

Using the Norton Bootable Recovery Tool

if you cannot install the

product ........................................... 33

Service and Support Solutions ........................................ 35

Index ........................................................................... 41

Quick Installation .......................................................... 44

Contents

Contents12

This chapter includes the following topics:

1About Norton 360

1What is new in Norton 360

About Norton 360

Norton 360 offers proven performance and delivers

today’s fast and light all-in-one solution to protect your

PC and all your online activities. It protects against

viruses, worms, hackers, and botnet. With a single

subscription, up to three PCs are protected. It

safeguards against online identity theft, protects

important files, and keeps your PC tuned and running

at peak performance.

Norton 360 is completely automated and easy to use.

It works quietly in the background to maintain your

overall system integrity with minimal effect on PC

performance. By offering an unmatched combination

of performance and protection, Norton 360 helps you

get the most out of your PC and your online experience.

What is new in Norton 360

Norton 360 is an all-in-one protection solution that

lets you feel safe and secure as you use your computer.

Overview

This version of Norton 360 provides the following new

features:

Proactively warns of you

potential dangers in newly

downloaded files and

applications. Plus it tells you

how they will affect your PC’s

performance before you install

or run them.

Download Insight

Lets you retrieve and download

your backup files anytime,

anywhere.

Web-based access to

backup files

Lets you know where files and

applications came from and if

they can be trusted before you

use them. They also tell you how

files and applications might

affect your PC’s performance.

File Insight

Provides the tools and

easy-to-read graphs to help you

improve and maintain PC and

application performance.

Norton System Insight

Helps you extend laptop or

notebook battery life by letting

you put off power-intensive

activities until your PC is

plugged-in.

Power Saver Settings

Uses real-time online

intelligence and proactive

monitoring to detect the latest

breaking threats and stop

today’s aggressive rapid-fire

attacks.

SONAR 2 (Symantec

Online Network for

Advanced Response)

Overview

What is new in Norton 360

Identifies the unsafe Web sites

and suspicious sellers right in

your search results so you can

surf and shop with confidence.

Norton Safe Search

Gives you the peace of mind of

knowing Norton is actively

working in the background to

defeat attempted attacks.

Monthly Report

Protects against identity theft

by preventing key loggers from

stealing your information. It also

speeds up logins and makes

online shopping more

convenient.

IMPROVED! Norton

Identity Safe

Protects your identity online by

quickly confirming safe Web

sites and identifying dangerous

Web sites.

IMPROVED! Antiphishing

15Overview

What is new in Norton 360

Overview

What is new in Norton 360

This chapter includes the following topics:

1Before you begin

1Installing Norton 360

Before you begin

Before you begin, you should close all open programs

on your computer and ensure that you are connected

to the Internet.

Installing Norton 360

You can install Norton 360 from a CD, a USB drive, or

from a file that you download.

Installation

To install Norton 360

1Do one of the following:

1If you install from a CD, insert the CD into the

optical drive.

In Windows Vista or Windows XP, click Install

Norton 360.

In Windows 7, click Launch Norton Install and

then click Install Norton 360.

1If you install from a USB drive, insert the USB

drive into the USB port.

In Windows Vista or Windows XP, click Launch

Norton Install and then click Install Norton

360.

In Windows 7, click Open Folder to view files,

double click Start.exe and then click Install

Norton 360.

1If you downloaded your copy of Norton 360,

double-click the file that you downloaded.

2In the Norton 360 installation page, enter the

Product Key if prompted.

3Click the Install Options link, review the options,

and then click OK.

4Click the User License Agreement link, and read

the agreement.

5After you have read the agreement, click AGREE &

INSTALL.

If the opening panel does not appear

Sometimes a computer's optical drive does not

automatically run a CD.

To start the installation from the product CD

1On your desktop, double-click My Computer.

2In the My Computer window, double-click the icon

for your optical drive.

3In the list of files, double-click Start.exe and then

click Install Norton 360.

Installation

Installing Norton 360

This chapter includes the following topics:

1Starting Norton 360

1Activating Norton 360

1Exploring the main window

1About Norton 360 status

1About managing messages and alerts

1For more information

Starting Norton 360

Norton 360 protects any computer on which it is

installed. You do not have to start the product to be

protected. If Norton 360 detects a situation that

requires your attention, Norton 360 may repair it

automatically. You can also set Norton 360 to notify

you when a situation requires your attention, and you

can decide which action you want to take.

At any time, you can start Norton 360 to adjust the

settings, review your protection status, or perform

preventive maintenance. You can access all of the

program features from the main window.

Getting Started

To start Norton 360

4Do one of the following:

1In the Windows notification area, double-click

the Norton 360 icon.

1On the Windows taskbar, click Start > All

Programs > Norton 360 > Norton 360.

1Double-click the Norton 360 icon on your

desktop.

Activating Norton 360

To use all of the features in Norton 360, you must first

activate your product. Product activation reduces

software piracy and ensures that you have authentic

Symantec software. You can renew your subscription

after the end of your subscription period.

If you are connected to the Internet, product activation

takes place automatically when you start the product

for the first time after installation. During activation,

the Norton Account window appears. You can create

your Norton Account and register your product. You

can also view details, such as your Product Key and

recent updates to the product. If you skip the Norton

Account window, the product is activated, but the

Product Key is not saved in the Norton Account. You

can print the Product Key for the future, if you need

to reinstall your product.

If you did not activate your product during installation,

Norton 360 prompts for activation each time you start

the product. Also, you receive an activation alert

regularly until you activate the product.

wYou must activate your product within the time period

that the alert specifies, or your product stops working.

You can activate your product directly from the

activation alert. You can also activate your product

from the Trial Period Status link in the main window

or from the My Account window. In some cases, you

Getting Started

Activating Norton 360

might need to enter your Product Key to activate your

product. You can activate or renew the subscription of

your product from any non-admin user account as well.

Activation should take only a few minutes.

To activate Norton 360, your computer must be

connected to the Internet. If you use a proxy server to

connect to the Internet, you must configure the proxy

settings. You can configure Network Proxy Settings

in the Administration Settings window.

To activate Norton 360 from the alert

1In the alert, click Activate Now or Renew Now.

2Click OK.

3Follow the on-screen instructions.

4In the window that appears, click Done.

To activate your Norton 360 from the My Account

window

1In the Norton 360 main window, click My Account.

2In the My Account window, click Activate Norton

360 or Renew Subscription.

The Renew Subscription option is available if you

have already activated your product.

3Follow the on-screen instructions.

4In the window that appears, click Done.

About problems during activation

If you cannot connect to the Symantec servers to

activate your product, first check your Internet

connection. You then need to see if you have parental

control software, either installed or through your ISP,

that might block the connection.

A connectivity problem can occur if you use parental

control software. If you suspect that parental controls

might block the connection, you can configure the

parental controls so that they do not block the

activation procedure. You need to log on to your

parental control software or to the Internet through

21Getting Started

Activating Norton 360

your ISP as an administrator to change your

configuration.

Exploring the main window

When you start Norton 360, the main window opens.

The main window provides access to all Norton 360

features, options, Help, and Support. You can also view

the overall status of your protection categories,

including computer and Web protection, file backups,

and files that are left behind when you use the Internet.

Getting Started

Exploring the main window

The main window contains the following areas that

provide access to tasks and services. The areas are as

follows:

The following links are displayed at

the top of the main window:

1Tasks

Opens the Tasks page, which lets

you run scans, check for updates,

view monthly report, view

Security History , check

Vulnerability Protection and set

up parental and Privacy Controls

This area also lets you manage

backup sets, run backup, restore

files, and buy more storage. You

can also run a diagnostic report,

run startup manager, run Registry

Cleanup , run Norton Insight, and

check Norton tasks.

1Settings

Opens the Settings page, which

lets you customize Antivirus

settings, Firewall settings,

Antispam settings, and configure

the My Network management tool

This area also lets you configure

Identity Protection, schedule

tasks, manage Administrative

Settings and manage backup

settings. You can use the Quick

Controls to turn on and off Norton

360 features.

Links

23Getting Started

Exploring the main window

1My Account

Opens the My Account page,

which lets you access your Norton

Account, renew your subscription,

and buy more storage

This area also lets you buy

another product license and view

your monthly product report. You

can also use this page to view

your subscription information and

your available online backup

space.

1Product Feedback

Opens the Send Feedback page,

which lets you submit feedback

about your experience with

Norton 360

It also lets you go to the Help &

Support page.

1Help & Support

Opens the Norton Help Center

and the One Click Support page

You can view your subscription

status and the product

information.

The Status summary bar is on the left

side of the main window. It provides

an overall status of the protection

categories. Your status may be

Protected if your computer is secure,

Attention if an area needs your

attention, or At Risk if your computer

is at risk. This area also provides a

Fix icon. If an area needs your

attention, it is also reflected in one

or more protection categories.

Status summary bar

Getting Started

Exploring the main window

Protection categories is the largest

area on the main window and

contains the following:

1PC Security

Lets you view PC Security details,

run Scans, run LiveUpdate,

manage Firewall, and run Norton

Insight

1Identity Protection

Lets you view Identity Protection

details, manage Identity

Protection and set up Identity

Safe

1Backup

Lets you view Backup Details,

manage Backup Sets, run Backup,

restore backup files, and buy

more storage

1PC Tuneup

Lets you view PC Tuneup Details,

run Disk Optimization, run File

Cleanup, run Diagnostic Report,

and run Startup Manager

Protection categories

The Footer links are displayed at the

bottom of the main page.

1Run LiveUpdate

Lets you download the latest

protection and product updates

1Scan Now

Lets you choose the type of scan

you want to run on your computer

1Get Support

Opens the One Click Support page

1Subscription Status

Lets you view your remaining

subscription time and renew your

subscription

Footer links

25Getting Started

Exploring the main window

About Norton 360 status

When you start Norton 360, the main window presents

its status at a glance. The color of the security status

indicator at the top of the main window indicates the

current state of your computer.

If an issue requires your attention, the security status

indicator describes the issue. If more than one issue

requires your attention, the security status message

displays the number of issues. You can view the details

of each issue before you fix it. You can use the Fix Now

button to resolve those issues.

See “Responding to

security status

indicators”

on page 26.

Norton 360 also displays individual status areas for

each protection feature, such as PC Security,Identity

Protection,Backup, and PC Tuneup. The status areas

show how many issues need to be resolved for each

feature. You can use the View Details option under

each protection feature for more information about

those issues.

Responding to security status indicators

When your system encounters a threat or a risk, the

product displays the security status at the top of the

main window. When a status indicator displays a status,

you can take appropriate action to improve your

protection status. Your protection is based on the

programs that are installed on your computer. To

improve your protection status, ensure that your

installed programs are up to date.

The security status indicator displays the following

statuses:

Indicates that your computer

and activities are protected from

threats, risks, and damage

Protected

Getting Started

About Norton 360 status

Indicates that your computer

and activities require attention

You should take appropriate

action to improve your

protection status.

Attention

Indicates that your computer

and activities are at risk

You must take immediate action

to improve your protection

status.

At Risk

You can respond to the security status indicators

directly from the main window.

To respond to security status indicators

1In the Norton 360 main window, click Fix Now.

2Follow the on-screen instructions.

About managing messages and alerts

Norton 360 displays messages in several ways and in

several locations.

27Getting Started

About managing messages and alerts

You might see messages in the following locations:

Several types of Norton 360

messages appear in the

notification area, at the far

right of the taskbar. For

example, your PC was turned

off, or it has not been

connected to the Internet for

a while. In this case, you see

a message that your

protection may not be up to

date.

A different alert appears if a

security setting was turned

off. This message warns you

that your PC might not be

secure and helps you to turn

on the setting.

In most cases you can click

the alert to open Norton 360

and fix the problems.

Notification area on your

Windows desktop

Alerts and other messages

appear at the top of the main

window. The color of the

message indicates its

urgency. If the message color

is green, your computer is

protected. If the message

color is orange or red, you

must take appropriate action

to ensure that you stay

protected.

Norton 360 main window

overall status

Getting Started

About managing messages and alerts

Norton 360 displays

individual status areas for

each protection feature, such

as PC Security,Identity

Protection,Backup, and PC

Tuneup. The status areas

show how many issues need

to be resolved for each

feature. You can use View

Details under each status

area for more information

about those issues. You can

use the Fix Now option to fix

all the issues that need to be

resolved to secure your

computer.

Norton 360 protection

categories and details

For more information

The product documentation helps you use Norton 360.

You can find the information that you need on your

computer and on the Symantec Web site.

Accessing Help

Help is available throughout your Symantec product.

Help provides links to information that assists you with

the specific tasks that you want to complete. The online

Help provides a guide to all of the product features.

To access Help

1In the main window, click Help & Support.

2Click Help.

29Getting Started

For more information

3In the Help window, in the left pane, click a tab.

Your options are:

Displays Help by topicContents

Lists all keywords for the Help topics

in alphabetical order

Index

Opens a search box in which you can

type a word or a phrase

To print a Help topic

1In the Help window, click the Contents tab.

2In the Contents list, select the topic that you want

to print, and then click Print.

3Select whether you want to print only the selected

topic, or the topic and all of the subtopics under it.

4Click OK.

Accessing the user guide PDF

You can find the Norton 360 User Guide on the CD or

the USB drive in PDF format. You must have Adobe®

Reader® installed on your computer to read the PDF.

wIf you purchased this product as a download, the PDF

and Adobe Reader are not included. You must download

the PDF from the Symantec Web site and Adobe Reader

from the Adobe Web site.

To install Adobe Reader

Do one of the following:

1Insert the CD into the optical drive.

1Insert the USB drive into the USB port and then

click Launch Norton Install.

1In the window that appears, click Browse CD.

2Double-click the Manual folder.

3Double-click the Adobe program file.

Getting Started

For more information

4Follow the on-screen instructions.

After you install the Adobe Reader, you can read the

PDF from the CD.

To read the user guide PDF from the CD or the USB drive

Do one of the following:

1Insert the CD into the optical drive.

1Insert the USB drive into the USB port and then

click Launch Norton Install.

1In the window that appears, click Browse CD.

2Double-click the Manual folder.

3Double-click the PDF.

You can also copy the user guide to your computer and

read it from there.

To read the user guide that you copied to your computer

1Go to the location into which you copied the PDF.

2Double-click the PDF.

Accessing the Symantec Web site

You can access the Symantec Web site in a browser.

To access the Symantec Web site in your browser

1Open your Web browser.

2Go to the following URL:

www.symantec.com

31Getting Started

For more information

Getting Started

For more information

This chapter includes the following topics:

1Using the Norton Bootable Recovery Tool if you

cannot install the product

Using the Norton Bootable Recovery Tool

if you cannot install the product

If the installation of your product fails, you can use the

Norton Bootable Recovery Tool, which is located on

your product disc. The Norton Bootable Recovery Tool

helps you to check your computer for the risks that

can prevent successful installation.

To use the Norton Bootable Recovery Tool if you cannot

install the product

1Insert your product disc into the drive.

2Exit all programs, and restart your computer.

3When you see the message Press any key to boot

the computer from CD or DVD, press Enter.

4In the Norton Bootable Recovery Tool window,

select your language, and then click OK.

5Type your Norton Product Key if prompted, and

then click I Agree to accept the License Agreement.

6Click Start Scan.

7After the scan is completed, remove the disc from

the drive and restart your computer.

Responding to

emergencies

Downloading the Norton Bootable Recovery Tool

If the installation of your product fails, you can

download the Norton Bootable Recovery Tool. The

Norton Bootable Recovery Tool helps you to check your

computer for the risks that can prevent successful

installation. To use it, you first need to burn it to a CD.

Before you begin, you should close all open programs

on your computer and ensure that you are connected

to the Internet.

wNorton 360 Netbook Edition users need an external CD

drive to create and then use the Norton Bootable

Recovery Tool CD.

To download the Norton Bootable Recovery Tool

1Go to the following URL:

http://www.norton.com/recoverytool_n360

2Follow the on-screen instructions.

Responding to emergencies

Using the Norton Bootable Recovery Tool if you cannot install the product

About Support

If you have Norton SystemWorks, Norton 360, Norton

Internet Security, or Norton AntiVirus, you can access

Support through the product after it is installed.

See the section "One Click Support" for more details.

For all other products, to help you find an answer to

your query or issue, we have two support options

available. Details of each option are explained in the

relevant section:

1Self Help

1Contact Support

wSupport offerings may vary based on the language or

product.

One Click Support

This feature is available for Norton 360, Norton

Internet Security, and Norton AntiVirus. If your

product isn’t installed, you can use the Self Help or

Contact Support options.

One Click Support lets you access support from within

your product and offers the tools that automatically

diagnose and resolve common issues. You can also

search for solutions or gain easy access to support by

phone, as well as free support by chat and email. To

access One Click Support, click Help and Support on

the product interface.

Service and

Support

Solutions

Self Help

The Symantec Web site contains answers to the most

common customer questions. From our Web site you

can:

1Find help with your subscription, download, product

activation, or other nontechnical issues.

1Search our knowledge base for help with technical

issues, such as installing, configuring, or

troubleshooting errors with your Symantec product.

1Find information about the latest virus threats and

removal tools.

You can access the Symantec support Web site at:

www.symantec.com/globalsupport

Contact Support

In addition to using our Self Help options, you can also

contact a support representative by chat, email, or

phone.

wSupport offerings may vary based on the language or

product.

Following is an overview of our support offerings:

Chat in real time with a support

representative.

For more complex technical issues,

chat offers the option to allow a

support representative to connect

remotely to your computer and

resolve the problem for you. Chat

support is free, with the exception

of our Virus and Spyware Solution

service.

Chat

Service and Support Solutions

Self Help

Submit your question on our Web

site and receive a response by

email.

Email support has a slower

response time when compared to

chat or phone. Email support is

free.

Speak to a support representative

in real time.

Phone

To contact a support representative, please visit the

Symantec support Web site at the following URL:

www.symantec.com/globalsupport

The online support option is displayed first, followed

by the contact options where you can select the type

of support you prefer.

Support policy

When Symantec announces that a product will no

longer be marketed or sold, telephone support is

discontinued six months after the termination

announcement. Technical information on these

products may still be available through the support

Web site at the following address:

www.symantec.com/globalsupport

Symantec reserves the right to change its support

policies at any time without notice. You can view the

latest version of the support policy at the following

URL:

www.symantec.com/supportpolicy

37Service and Support Solutions

Support policy

Worldwide service and support

Support solutions vary by country. For the Symantec

and International Partner locations that are outside of

the United States, contact one of the support offices

available in the list. You can also go to the following

Web site and select your language:

http://www.symantec.com/globalsupport

For each region, please check the Web site for the

appropriate phone number.

Contact informationRegion

1Symantec Corporation

555 International Way

Springfield, OR 97477

U.S.A.

http://www.symantec.com/norton/support/index.jsp

North America

1Symantec Australia

Level 2, 1 Julius Avenue

North Ryde, NSW 2113

Sydney

Australia

http://www.symantec.com/en/aa/norton/support/index.jsp

Australia and New

Zealand

1Symantec Ltd Consumer Services & Support

PO Box 5689 Blanchardstown

Dublin 15 Ireland

http://www.symantec.com/en/uk/norton/support/index.jsp

Europe, Middle

East, and Africa

Service and Support Solutions

Worldwide service and support

Contact informationRegion

1Symantec Brasil

Sevico e Suporte Symantec

Caixa Postal 3037

CEP 06210-970

Brasil

1Portuguese language support:

http://www.symantec.com/pt/br/norton/support/index.jsp

1Spanish language support:

http://www.symantec.com/es/mx/norton/support/index.jsp

Latin America

ClubSymantec

Join ClubSymantec and sign up for your free monthly

newsletter to receive the latest security articles, tips,

and promotions!

For more information, go to the following URL and

select your country in the drop-down menu:

www.clubsymantec.com

39Service and Support Solutions

ClubSymantec

Service and Support Solutions

ClubSymantec

activation 20

problems 21

troubleshooting 21

Adobe Reader

installing 30

using to view PDF 30

alerts 27

installing product from 18

Club Symantec

security tips 39

colors in Norton 360 26

error messages 27

Footer links 25

Help

accessing 29

printing 29

Help & Support 24

installation

from CD 17

from downloaded file 17

from USB 17

problems 18, 33–34

main window

features 22

Help & Support 22

options 22

status colors 27

status messages 27

messages 27

My Account 24

newsletter 39

Norton 360

about 13

colors 26

desktop icon 20

main window 27

status 26

what is new 13

Norton Bootable Recovery Tool

downloading 34

using 33

Index

One Click Support 35

pop-up messages 27

Product Feedback 24

Protection categories 25

Scans

Norton Bootable Recovery

Tool 33

security status 26

Self Help 36

Settings 23

status 26

Status summary bar 24

Support

contact 36

phone 36

Self Help 35

support

worldwide service 38

Support policy 37

Symantec Support

accessing 31

Symantec Web site

accessing 31

Tasks 23

user guide PDF

on CD 30

opening 30

Index42

Quick Installation

Norton 360 includes protection updates and new product features as available

throughout this renewable service period. With this service you receive the right

to use this product on one computer or on the specified number of computers

during the service period, which begins upon initial installation. This renewable

service includes protection updates and new product features as available

throughout the service period, subject to acceptance of the Symantec License

Agreement included with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer and

ensure that you are connected to the Internet.

Installing Norton 360

You can install Norton 360 from a CD, a USB drive, or from a file that you

download.

To install Norton 360

1Do one of the following:

–If you install from a CD, insert the CD into the optical drive.

In Windows Vista or Windows XP, click Install Norton 360.

In Windows 7, click Launch Norton Install and then click Install Norton

360.

–If you install from a USB drive, insert the USB drive into the USB port.

In Windows Vista or Windows XP, click Launch Norton Install and then

click Install Norton 360.

In Windows 7, click Open Folder to view files, double click Start.exe and

then click Install Norton 360.

–If you downloaded your copy of Norton 360, double-click the file that you

downloaded.

2In the Norton 360 installation page, enter the Product Key.

3Click the Install Options link, review the options, and then click OK.

4Click the User License Agreement link, and read the agreement.

5After you have read the agreement, click AGREE & INSTALL.

Norton from Symantec products protect consumers from traditional threats with antivirus, phishing protection, and spyware

protection. They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition,

Symantec provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more

information, please click one of the following links:

Antivirus | Phishing Protection | Spyware Protection | Online Backup

trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be trademarks of their

respective owners.

PN: 20715030

Symantec Norton 360 User Guide 4.0 N360 4 Retail Ug

Navigation menu

Versions of this User Manual:

Views

Navigation