Vmware Using Horizon Client For Windows 10 UWP 4.2 Instruction Manual 10uwp 42 En

User Manual: vmware Horizon Client 4.2 for Windows 10 UWP - Instruction Manual Free User Guide for VMware Horizon Software, Manual

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Using VMware Horizon Client for
Windows 10 UWP
Horizon Client 4.2
This document supports the version of each product listed and
supports all subsequent versions until the document is
replaced by a new edition. To check for more recent editions of
this document, see http://www.vmware.com/support/pubs.
EN-002237-00
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Using VMware Horizon Client for Windows 10 UWP
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You can find the most up-to-date technical documentation on the VMware Web site at:
hp://www.vmware.com/support/
The VMware Web site also provides the latest product updates.
If you have comments about this documentation, submit your feedback to:
docfeedback@vmware.com
Copyright © 2016 VMware, Inc. All rights reserved. Copyright and trademark information.
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www.vmware.com
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Contents
1Using VMware Horizon Client for Windows 10 UWP 5
2Setup and Installation 7
System Requirements 7
Preparing Connection Server for Horizon Client 8
Supported Desktop Operating Systems 8
Install or Upgrade Horizon Client for Windows 10 UWP 8
Congure H.264 Decoding in Horizon Client 9
Save Information About Recent Servers on the Horizon Client Home Window 9
Congure Screen Lock for Horizon Client 9
Congure the Local Zoom Feature for Remote Desktops and Applications 10
Congure Advanced TLS/SSL Options 10
Displaying Help for Horizon Client 11
3Managing Remote Desktop and Application Connections 13
Connect to a Remote Desktop or Application 13
Seing the Certicate Checking Mode for Horizon Client 14
Disconnecting From a Remote Desktop or Application 15
Logging O From a Remote Desktop 15
Switch Desktops or Applications 15
4Using a Remote Desktop or Application 17
Feature Support Matrix 17
Using Full-Screen Mode 19
Adjusting the Screen Resolution for Remote Desktops and Applications 19
Gestures and Navigation Aids 19
Multitasking 20
Using Horizon Client with a Microsoft Display Dock 20
Saving Documents in a Remote Application 20
Internationalization and International Keyboards 20
5Troubleshooting Horizon Client 21
Horizon Client Stops Responding or the Remote Desktop Freezes 21
Reseing a Remote Desktop or Application 22
Uninstall the VMware Horizon Client App 22
Problem Establishing a Connection When Using a Proxy 22
Collect Logs to Send to Technical Support 23
Index 25
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Using VMware Horizon Client for
Windows 10 UWP 1
Using VMware Horizon Client for Windows 10 UWP provides information about installing and using VMware
Horizon® Client™ software on a Windows 10 device to connect to a remote desktop or application in the
data center.
This information is intended for administrators who must set up a Horizon deployment that includes
Windows 10 client devices. The information is wrien for experienced system administrators who are
familiar with virtual machine technology and datacenter operations.
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Setup and Installation 2
Seing up a Horizon deployment for Windows 10 UWP clients involves using certain Connection Server
seings, meeting the system requirements for Horizon servers and Windows 10 device clients, and installing
the VMware Horizon Client Windows app.
This chapter includes the following topics:
n“System Requirements,” on page 7
n“Preparing Connection Server for Horizon Client,” on page 8
n“Supported Desktop Operating Systems,” on page 8
n“Install or Upgrade Horizon Client for Windows 10 UWP,” on page 8
n“Congure H.264 Decoding in Horizon Client,” on page 9
n“Save Information About Recent Servers on the Horizon Client Home Window,” on page 9
n“Congure Screen Lock for Horizon Client,” on page 9
n“Congure the Local Zoom Feature for Remote Desktops and Applications,” on page 10
n“Congure Advanced TLS/SSL Options,” on page 10
n“Displaying Help for Horizon Client,” on page 11
System Requirements
The device on which you install Horizon Client, and the peripherals it uses, must meet certain system
requirements.
Devices nMicrosoft Surface Pro 4
nMicrosoft Surface Book
nMicrosoft Lumia 950 XL
nMicrosoft Lumia 950
You can also install Horizon Client for Windows 10 UWP on a PC that is
running a supported Windows 10 operating system.
Operating systems nWindows 10 Pro
nWindows 10 LTSB
nWindows 10 Enterprise
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External keyboards and
other peripherals
You can use Horizon Client for Windows 10 UWP with an external keyboard
and mouse. You can use a Microsoft Display Dock to connect your Windows
10 smartphone to an external display and mouse and use Horizon Client for
Windows UWP just as you would use it on a desktop PC.
For information about the external devices that are supported with your
device, see the manufacturer's documentation for your device.
Connection Server,
Security Server, and
Horizon Agent
Horizon 7 version 7.0 and later.
VMware recommends that you use a security server so that your device does
not require a VPN connection.
Display protocol for
remote desktops and
applications
VMware Blast
Preparing Connection Server for Horizon Client
Administrators must perform specic tasks to enable end users to connect to remote desktops and
applications.
Before end users can connect to Connection Server or a security server and access a remote desktop or
application, you must congure certain pool seings and security seings:
nIf you plan to use Access Point, congure Connection Server to work with Access Point. See Deploying
and Conguring Access Point. Access Point appliances fulll the same role that was previously played by
only security servers.
nIf you are using a security server, verify that you are using Horizon 7 version 7 or a later release of
Connection Server. For more information, see the View Installation document.
nVerify that a desktop or application pool has been created and that the user account that you plan to use
is entitled to access the pool.
For more information, see the topics about creating desktop and application pools in the Seing Up
Desktop and Application Pools in View document.
nTo use two-factor authentication with Horizon Client, such as RSA SecurID authentication, you must
enable this feature on Connection Server. For more information, see the topics about two-factor
authentication in the View Administration document.
Supported Desktop Operating Systems
Administrators create virtual machines with a guest operating system and install agent software in the guest
operating system. End users can log in to these virtual machines from a client device.
For a list of the supported Windows guest operating systems, see "Supported Operating Systems for
Horizon Agent" in the View Installation document.
Install or Upgrade Horizon Client for Windows 10 UWP
The VMware Horizon Client app is a Windows 10 UWP app, and you install just as you do other Windows
10 UWP apps.
Prerequisites
nVerify that your client device meets the system requirements for Horizon Client. See “System
Requirements,” on page 7.
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nIf you have not already set up the client device, do so. See the manufacturer's user's guide for your
device.
Procedure
1 Open the Microsoft Store app on your device and use your Microsoft account to log in.
2 Search for the VMware Horizon Client app.
3 Click Install or Free to install the VMware Horizon Client app on your device.
Configure H.264 Decoding in Horizon Client
You can congure whether to allow or disable H.264 decoding in Horizon Client for remote desktop and
application sessions.
Procedure
1 Tap the Option menu in the upper-left corner of the Horizon Client menu bar.
If you are connected to a remote desktop or application, you can tap the Option buon in the desktop
or application window and tap .
2 Tap to toggle the Allow H.264 decoding option to On or .
When the option is set to On (the default seing), Horizon Client allows H.264 decoding if
Horizon Agent for the remote desktop or application supports H.264 software encoding. If
Horizon Agent for the remote desktop or application does not support H.264 software encoding,
Horizon Client uses JPEG/PNG decoding instead.
When the option is set to , H.264 decoding is not allowed, and Horizon Client always uses
JPEG/PNG decoding.
Save Information About Recent Servers on the Horizon Client Home
Window
You can congure whether Horizon Client saves recent servers on the Horizon Client home window.
Procedure
1 Tap the Option menu in the upper-left corner of the Horizon Client menu bar.
If you are connected to a remote desktop or application, you can tap the Option buon in the desktop
or application window and tap .
2 Tap to toggle the Save information about recent servers option to On or .
When the option is set to On (the default seing), Horizon Client saves a server shortcut on the home
window after you connect to a server for the rst time.
When the option is set to , Horizon Client does not save recent servers on the home window.
Configure Screen Lock for Horizon Client
After a certain amount of idle time, your Windows 10 device might dim the display, activate the lock screen,
or power down the display to conserve power. You can set an option to prevent or allow screen lock for the
Horizon Client app.
N Windows 10 devices register watching and listening as user idle time. The amount of idle time
required before screen lock occurs depends on your device's user seings.
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Procedure
1 Tap the Option menu in the upper-left corner of the Horizon Client menu bar.
If you are connected to a remote desktop or application, you can tap the Option buon in the desktop
or application window and tap .
2 Tap to toggle the Prevent screen lock option to On or .
When the option is set to On (the default seing), screen lock does not occur in the Horizon Client app.
When the option is set to , screen lock may occur in the Horizon Client app.
Configure the Local Zoom Feature for Remote Desktops and
Applications
You can congure whether the zoom feature on your Windows 10 device is available in remote desktops
and applications.
With the zoom feature, you can pinch your ngers together or apart on your touchscreen to zoom in and
out. For Windows 8 and Windows 10 virtual machine desktops, and for Windows Server 2012 R2 and
Windows Server 2016 RDS desktops and applications, you cannot pinch your ngers together and apart to
zoom in and out unless you enable the local zoom feature.
Procedure
1 Tap the Option menu in the upper-left corner of the Horizon Client menu bar.
If you are connected to a remote desktop or application, you can tap the Option buon in the desktop
or application window and tap .
2 Tap to toggle the Local zoom option to On or .
When the option is set to On, you can pinch your ngers together or apart on your touchscreen to zoom
in and out in a remote desktop or application.
When the option is set to  (the default seing), you cannot use the local zoom feature in remote
desktops and applications.
Configure Advanced TLS/SSL Options
You can select the security protocols and cryptographic algorithms that are used to encrypt communications
between Horizon Client and Horizon servers and between Horizon Client and the agent in the remote
desktop.
By default, TLSv1.0, TLSv1.1, and TLSv1.2 are enabled. SSL v2.0 and 3.0 are not supported. The default
cipher control string is "!aNULL:kECDH+AESGCM:ECDH+AESGCM:RSA+AESGCM:kECDH+AES:ECDH
+AES:RSA+AES".
If you congure a security protocol for Horizon Client that is not enabled on the Horizon server to which the
client connects, a TLS/SSL error occurs and the connection fails.
For information about conguring the security protocols that are accepted by Connection Server instances,
see the View Security document.
Procedure
1 Tap the Option menu in the upper-left corner of the Horizon Client menu bar.
The security options appear under Advanced SSL Options.
If you are connected to a remote desktop or application, you can tap the Option buon in the desktop
or application window and tap .
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2 To enable or disable a security protocol, tap the On or  toggle under the security protocol name.
You can enable and disable the TLSv1.0, TLSv1.1, and TLSv1.2 protocols. All three protocols are enabled
by default.
N TLSv1.0 and TLSv1.2 require TLSv1.1 to be enabled. You cannot disable TLSv1.1 if TLSv1.0 and
TLSv1.2 are enabled.
3 To change the cipher control string, replace the default string and tap Change.
4 (Optional) If you need to revert to the default cipher control string, tap Default.
Your changes take eect the next time you connect to the server.
Displaying Help for Horizon Client
To access the help system from within the Horizon Client app, tap the Option menu in the upper-left corner
of the menu bar, tap the information icon (!), and tap the link under Online Help.
If you are connected to a remote desktop or application, you can tap the Option buon in the desktop or
application window, tap , tap the information icon (!), and tap the link under Online Help.
The help system uses features of your Web browser, as well as some additional capabilities, to help you
access product information. You can search the help using queries that contain quotation marks, wildcards,
and Boolean operators.
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Managing Remote Desktop and
Application Connections 3
You can use Horizon Client to connect to a server and log in to remote desktops and applications.
Depending on how an administrator congures policies for remote desktops, end users might be able to
perform many operations on their desktops.
This chapter includes the following topics:
n“Connect to a Remote Desktop or Application,” on page 13
n“Seing the Certicate Checking Mode for Horizon Client,” on page 14
n“Disconnecting From a Remote Desktop or Application,” on page 15
n“Logging O From a Remote Desktop,” on page 15
n“Switch Desktops or Applications,” on page 15
Connect to a Remote Desktop or Application
To connect to a remote desktop or application, you must provide the name of a server and supply
credentials for your user account.
To use remote applications, you must connect to Connection Server 6.0 or later.
N Before you have end users access their remote desktops, test that you can log in to a remote desktop
from a client device.
Prerequisites
nObtain credentials to log in, such as an Active Directory username and password or RSA SecurID user
name and passcode.
nObtain the NETBIOS domain name for logging in. For example, you might use mycompany rather than
mycompany.com.
nPerform the administrative tasks described in “Preparing Connection Server for Horizon Client,” on
page 8.
nIf you are outside the corporate network and are not using a security server to access the remote
desktop, verify that your client device is set up to use a VPN connection and turn on that connection.
I VMware recommends using a security server rather than a VPN.
If your company has an internal wireless network to provide routable access to remote desktops that
your device can use, you do not have to set up a View security server or VPN connection.
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nVerify that you have the fully qualied domain name (FQDN) of the server that provides access to the
remote desktop or application. Underscores (_) are not supported in server names. You also need the
port number if the port is not 443.
nCongure the certicate checking mode for the SSL certicate presented by Connection Server. See
“Seing the Certicate Checking Mode for Horizon Client,” on page 14.
Procedure
1 If a VPN connection is required, turn on the VPN.
2 Tap the VMware Horizon Client app.
3 Connect to a server.
Option Description
Connect to a new server Tap +New Server, enter the name of a server, and tap Connect.
Connect to an existing server Tap the server icon the home window.
Connections between Horizon Client and servers always use SSL. The default port for SSL connections
is 443. If the server is not congured to use the default port, use the format shown in this example:
view.company.com:1443.
4 If you are prompted for RSA SecurID credentials, enter the user name and passcode and tap Login.
The passcode might include both a PIN and the generated number on the token.
5 If you are prompted for a user name and password, supply Active Directory credentials.
a Type the user name and password of a user who is entitled to use at least one desktop or
application pool.
b Select a domain.
c Tap Login.
6 Tap a desktop or application to connect to it.
The remote desktop or application starts.
Setting the Certificate Checking Mode for Horizon Client
Administrators and sometimes end users can congure whether client connections are rejected if any or
some server certicate checks fail.
Certicate checking occurs for SSL connections between Connection Server and Horizon Client. Certicate
verication includes the following checks:
nHas the certicate been revoked?
nIs the certicate intended for a purpose other than verifying the identity of the sender and encrypting
server communications? That is, is it the correct type of certicate?
nHas the certicate expired, or is it valid only in the future? That is, is the certicate valid according to
the computer clock?
nDoes the common name on the certicate match the host name of the server that sends it? A mismatch
can occur if a load balancer redirects Horizon Client to a server that has a certicate that does not match
the host name entered in Horizon Client. Another reason a mismatch can occur is if you enter an IP
address rather than a host name in the client.
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nIs the certicate signed by an unknown or untrusted certicate authority (CA)? Self-signed certicates
are one type of untrusted CA.
To pass this check, the certicate's chain of trust must be rooted in the device's local certicate store.
If your administrator has allowed it, you can set the certicate checking mode. On the Horizon Client home
window, tap the Option menu in the upper-left corner of the menu bar. You have the following choices:
nNever connect to untrusted servers. If any of the certicate checks fails, the client cannot connect to the
server. An error message lists the checks that failed.
n to connect regardless of server identity . This seing means that no certicate
checking occurs.
Because the certicate mechanism used in Windows 10 UWP apps is more limited than for Windows
desktop applications, the certication check can fail even if the level is set to  to connect regardless
of server identity . For example, the certication check can fail for the following reasons:
nThe certicate signed by the root CA has been revoked.
nThe certicate signed by the intermediate CA has been revoked.
nThe certicate is valid but the intermediate CA has been revoked.
nThe certicate in the chain contains an unknown extension that is marked "critical".
Disconnecting From a Remote Desktop or Application
You can disconnect from a remote desktop without logging o, so that applications remain open on the
remote desktop. You can also disconnect from a remote application so that the remote application remains
open.
When you are logged in to the remote desktop or application, you can disconnect by tapping the Power
buon in the desktop or application window and tapping Disconnect.
N A View administrator can congure your desktop to automatically log o when disconnected. In that
case, any open programs in your desktop are stopped.
Logging Off From a Remote Desktop
If you are currently connected to and logged in to a remote desktop, you can use the Windows Start menu
to log o.
You can also log o by tapping the Disconnect buon in the desktop or application window and tapping
, or by tapping the Ctrl+Alt+Del buon in of the desktop or application window and tapping Log .
Any unsaved les that are open on the remote desktop are closed during the logo operation. If you
disconnect from a remote desktop without logging o, applications remain open on the remote desktop.
Switch Desktops or Applications
If you are connected to a remote desktop or application, you can switch to another remote desktop or
application.
Prerequisites
To switch to a remote desktop or application on a dierent server, obtain the credentials to log in.
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Procedure
1 From within the remote desktop or application, tap the Disconnect buon at the top of the window and
tap Disconnect.
The desktop and application selector window appears.
2 Select a dierent remote desktop or application.
Option Action
Choose a different remote desktop
or application on the same server
From the desktop and application selector window, tap the icon that
represents the dierent remote desktop or application.
If you connect to multiple remote applications in the same farm, you can
switch between the applications by clicking or tapping the application
windows.
Choose a different remote desktop
or application on a different server
a From the desktop and application selector window, tap the Disconnect
buon in the upper-left corner of the menu bar to disconnect from the
server.
b Tap another server, enter your credentials, and tap Login to connect to
the new server.
c Tap the icon that represents the dierent remote desktop or
application.
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Using a Remote Desktop or
Application 4
Horizon Client includes features that are common to other Windows 10 UWP apps, as well as features that
are specic to remote desktops and applications.
This chapter includes the following topics:
n“Feature Support Matrix,” on page 17
n“Using Full-Screen Mode,” on page 19
n“Adjusting the Screen Resolution for Remote Desktops and Applications,” on page 19
n“Gestures and Navigation Aids,” on page 19
n“Multitasking,” on page 20
n“Using Horizon Client with a Microsoft Display Dock,” on page 20
n“Saving Documents in a Remote Application,” on page 20
n“Internationalization and International Keyboards,” on page 20
Feature Support Matrix
Some features are supported on one type of client but not on another. For example, USB access is supported
with Horizon Client for Windows but not with Horizon Client for Windows 10 UWP.
Table 4‑1. Features Supported for Single-User Remote Desktops with Horizon Agent 7.0 or Later Installed
Feature
Windows XP
Desktop
Windows
Vista
Desktop
Windows 7
Desktop
Windows 8.x
Desktop
Windows 10
Desktop
Windows
Server
2008/2012 R2
and Windows
Server 2016
Desktops
USB redirection
Real-Time
Audio-Video
(RTAV)
Serial port
redirection
VMware Blast
display
protocol
X X X X
RDP display
protocol
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Table 4‑1. Features Supported for Single-User Remote Desktops with Horizon Agent 7.0 or Later Installed
(Continued)
Feature
Windows XP
Desktop
Windows
Vista
Desktop
Windows 7
Desktop
Windows 8.x
Desktop
Windows 10
Desktop
Windows
Server
2008/2012 R2
and Windows
Server 2016
Desktops
PCoIP display
protocol
Persona
Management
Wyse MMR
Windows
Media MMR
Location-based
printing
X X X X
Virtual printing
Smart cards
RSA SecurID X X X X
RADIUS
Single sign-on X X X X
Multiple
monitors
For descriptions of these features and their limitations, see the View Architecture Planning document.
Feature Support for Session-Based Desktops on RDS Hosts
RDS hosts are server computers that have Windows Remote Desktop Services and Horizon Agent installed.
Multiple users can have desktop sessions on an RDS host simultaneously. An RDS host can be either a
physical machine or a virtual machine.
The following table contains rows only for the features that are supported. Certain features are supported
on virtual machine RDS hosts and not on physical machine RDS hosts.
Table 4‑2. Features Supported for RDS Hosts with Horizon Agent 7.0 or Later Installed
Feature
Windows Server 2008 R2
RDS Host
Windows Server 2012
RDS Host
Windows Server 2016 RDS
Host
RSA SecurID X X Horizon Agent 7.0.2 and later
Single sign-on X X Horizon Agent 7.0.2 and later
VMware Blast display
protocol
X X Horizon Agent 7.0.2 and later
Location-based printing X (virtual machine only) X (virtual machine only) Horizon Agent 7.0.2 and later
(virtual machine only)
For information about which editions of each guest operating system are supported, see "Supported
Operating Systems for Horizon Agent" in the View Installation document.
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Using Full-Screen Mode
You can display remote desktops and applications in full-screen or windowed mode on a Surface Pro 4 or
Surface Book. Full-screen mode is enabled by default.
To toggle full-screen mode on and o, after you log in to a remote desktop or application, tap the Option
buon in the remote desktop or application window and tap Full Screen.
Adjusting the Screen Resolution for Remote Desktops and
Applications
If your tablet has a high-resolution screen, you might have some diculty reading the icons and text in a
remote desktop or application. You can lower the screen resolution to improve readability.
To change the screen resolution before you log in to a remote desktop or application, tap the Option menu
in the upper-left corner of the Horizon Client menu bar select one of the options in the Resolution section.
You can also change the screen resolution after you log in to a remote desktop or application by tapping the
Option buon in the remote desktop or application window and tapping s.
Gestures and Navigation Aids
VMware has created user interaction aids to help you navigate conventional Windows user interface
elements.
Clicking
As in other apps, you can tap to click a user interface element. You can also use an external mouse.
Right-Clicking
The following options are available for right-clicking:
nTap with two ngers on the touchpad.
nUse an external mouse to right-click.
nTap and hold on the touch screen until the right-click menu appears.
Zooming In and Out
As in other apps, pinch your ngers together or apart to zoom on the touch screen.
Scrolling and Scroll Bars
The following options are available for vertical scrolling:
nTap and hold with your thumb and then scroll down with one nger on the touchpad. You can also
scroll with two ngers.
nUse an external mouse to scroll.
nTap with one or two ngers and then drag to scroll on the touch screen. The text under your ngers
moves in the same direction as your ngers.
Sound, Music, and Video
If sound is turned on for your device, you can play audio and video in a remote desktop.
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Ctrl+Alt+Del
Because the Windows key combination Ctrl+Alt+Del is not supported in remote desktops and applications,
tap the Ctrl+Alt+Del buon in the remote desktop or application window instead.
Multitasking
You can switch between Horizon Client and other apps without losing a remote desktop or application
connection.
You can resize the Horizon Client app so that it takes up part of the screen alongside another app.
If you leave a session idle for some amount of time, before the session times out, you receive a prompt,
asking if you want to keep the session alive. Tap or click anywhere on the screen or press a key on your
keyboard to keep the session alive. If enough time has passed so that the connection to the remote desktop
or application was lost, Horizon Client returns to the desktop and application selector screen and prompts
you to reconnect.
Using Horizon Client with a Microsoft Display Dock
The VMware Horizon Client app works with Continuum for Windows 10 Mobile. You can use a Microsoft
Display Dock to connect your Windows 10 smartphone to an external display and mouse. With this feature,
you can use Horizon Client just as you would use it on a desktop PC.
Saving Documents in a Remote Application
With certain remote applications, such as Microsoft Word or WordPad, you can create and save documents.
Where these documents are saved depends on your company's network environment. For example, your
documents might be saved to a home share mounted on your local computer.
Administrators can use an ADMX template le to set a group policy that species where documents are
saved. This policy is called "Set Remote Desktop Services User Home Directory." For more information, see
the "RDS Proles Seings" topic in the Seing Up Desktop and Application Pools in View document.
Internationalization and International Keyboards
Both the Horizon Client user interface and the documentation are available only in English. International
keyboards are not supported in this release.
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Troubleshooting Horizon Client 5
You can solve most Horizon Client problems by reseing the desktop or reinstalling the app.
You can also enable log collection and send log les to VMware for troubleshooting.
This chapter includes the following topics:
n“Horizon Client Stops Responding or the Remote Desktop Freezes,” on page 21
n“Reseing a Remote Desktop or Application,” on page 22
n“Uninstall the VMware Horizon Client App,” on page 22
n“Problem Establishing a Connection When Using a Proxy,” on page 22
n“Collect Logs to Send to Technical Support,” on page 23
Horizon Client Stops Responding or the Remote Desktop Freezes
When the screen freezes, rst, try reseing the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that View servers are congured properly and that rewalls surrounding them have the correct
ports open, other issues usually relate to Horizon Client on the device or to the guest operating system on
the remote desktop.
Solution
nIf the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the View administrator has enabled this feature.
nUninstall and reinstall the app on the device.
nIf you get a connection error when you aempt to connect to the server, you might need to change your
proxy seings.
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Resetting a Remote Desktop or Application
If you are currently connected to and logged in to a remote desktop or application, you can tap the
Disconnect buon in the desktop or application window and tap Reset to reset the remote desktop or
application.
The Reset command is available only if the View administrator has allowed it and only if the status of the
remote desktop or application is such that the action can be taken.
You might need to restart a remote desktop or application if the desktop operating system or application
stops responding.
Reseing a remote desktop is the equivalent of pressing the Reset buon on a physical PC to force the PC to
restart. Any les that are open on the remote desktop are closed without being saved.
Reseing a remote application quits all remote applications and logs o all of your remote application
sessions. Unsaved changes in remote applications might be lost.
Uninstall the VMware Horizon Client App
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling the
VMware Horizon Client app from the Windows 10 UWP device.
You uninstall Horizon Client just as you would uninstall any Windows 10 UWP app.
Procedure
1 On your device, locate the VMware Horizon Client app.
2 Right-click the VMware Horizon Client tile or icon and tap Uninstall.
What to do next
Reinstall the VMware Horizon Client app. See “Install or Upgrade Horizon Client for Windows 10 UWP,”
on page 8.
Problem Establishing a Connection When Using a Proxy
Sometimes if you aempt to connect to Connection Server using a proxy while on the LAN, an error occurs.
Problem
If the View environment is set up to use a secure connection from the remote desktop to Connection Server,
and if the client device is congured to use an HTTP proxy, you might not be able to connect.
Cause
Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy
for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to connect to
Connection Server using an internal address, you might see the error message Could not establish
connection.
Solution
uRemove the proxy seings so that the device no longer uses a proxy.
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Collect Logs to Send to Technical Support
You can enable logging and collect a log bundle to send to technical support.
To troubleshoot some issues, you might be directed to collect logs to send to technical support. Logging will
aect the performance of Horizon Client if a secure tunnel session is being used to connect to the remote
desktop. Be sure to turn the advanced logging feature o when logging is no longer necessary.
Prerequisites
Contact VMware technical support so that you can determine where to send the log les you collect.
Procedure
1 In Horizon Client, tap the Option menu in the upper-left corner of the menu bar.
If you are connected to a remote desktop or application, you can tap the Option buon in the desktop
or application window and tap .
2 In the Logging section, tap to toggle the Enable advanced logging option to on.
3 Tap Collect support information, navigate to the location on your device to store the log les, select the
directory, and tap Select folder.
For example, for convenience you might tap the Desktop item to save the logs in a folder on your local
desktop.
A folder called vmware-view-logs-timestamp is created in the location you specied.
4 (Optional) To create a .zip le of the log folder before sending it to technical support, right-click the
folder and select Send to > Compressed (zipped) folder.
What to do next
Send the logs to VMware technical support.
Chapter 5 Troubleshooting Horizon Client
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Index
C
certificates, ignoring problems 14
Connection Server 8
connection problems 22
D
disconnecting from a remote desktop 15
F
feature support matrix 17
full-screen mode 19
G
gestures 19
H
H.264 encoding 9
help system 11
Horizon Client
disconnect from a desktop 15
logging in 13
troubleshooting 21
Horizon Client for Windows 10 UWP 5
I
installing 8
internationalization 20
L
local zoom 10
logging 23
logging in
to a desktop 13
to a server 13
logging off 15
M
managing desktops 13
multitasking 20
O
operating systems 8
P
prerequisites for client devices 8
proxy connections 22
R
remote desktops and applications 17
resetting a desktop 22
S
save server information 9
saving documents in a remote application 20
screen lock 9
screen resolution 19
security servers 8
setup for Windows Surface Pro 7
SSL options 10
switching desktops and applications 15
system requirements 7
T
troubleshooting, connection problems 22
U
uninstalling 22
W
Windows Display Dock 20
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