zBoost YX550-AWS-VLTE 4G Cellular Signal Amplifier User Manual 4G AWS VLTE MANUAL v06 12 indd

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YX550 AWS VLTE User Manual HTML Version

Users Manual

zBoost® SOHO YX550

4G AWS/VLTE User Guide

zBoost products have a 30-day money back guarantee when purchased directly from

Wi-Ex®. If product is purchased from a reseller or third party, the purchaser is subject to the

policies of the third party.

1 Year Manufacturer Warranty. Register at www.Wi-Ex.com

v.062512

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

About zBoost® from Wi-Ex®

Wi-Ex, the leader in cell phone signal boosters manufactures zBoost, the award-winning line

of cell phone signal boosters that enhance the performance of your cell phone, smartphone

and wireless data card.

Patented technologies protect the carrier network.

1-year manufacturer warranty – register your product at www.Wi-Ex.com.

zBoost products have more awards, more sales and more locations than all other signal

boosters…COMBINED.

FCC Information

FCC ID: SO4YX550-AWS-VLTE

Warning: Changes or modiﬁ cations to this device not expressly approved by Wi-Ex® could void the

user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If the equipment does cause

harmful interference to radio or television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment to an outlet on a circuit different from that to which the receiver is

connected

• Consult the dealer or an experienced radio/TV technician for help

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. This transmitter must not be co-located or operating in conjunction with any other

antenna or transmitter. In accordance with FCC requirements of human exposure to radiofrequency

ﬁ elds, the radiating element (antenna) shall be installed such that a minimum separation distance of

20cm (8in) is maintained from all persons.

Industry Canada Regulations

IC ID: 5544A-YX550AWSVLT

This Class B digital apparatus meets all requirements of the Canadian Interference Causing

Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not

cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

The term “IC:” before the radio certiﬁ cation number only signiﬁ es that Industry Canada technical

speciﬁ cations were met.

RF Exposure: The manufacturer’s rated output power of this equipment is for single carrier

operation. For situations when multiple carrier signals are present, the rating would have to be

reduced by 3.5 dB, especially where the output is re-radiated and can cause interference to

adjacent band users. This power reduction is to be by means of input power or gain reduction and

not by an attenuator at the output of the device.

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

iii

Package Contents: zBoost SOHO YX550 4G AWS/VLTE

⑦

③

④

⑤

⑥

Before you begin, make sure all of the following parts came with your zBoost

SOHO YX550 4G AWS/VLTE

Literature Contents:

① Set-up overview for zBoost SOHO YX550 4G AWS/VLTE

(User Guide online only)

Product Contents:

② zBoost Base Unit

③ Base Unit Antenna

④ Power Supply

⑤ RG-59 (mini) Coax Cable, 50 feet

⑥ Signal Antenna

⑦ Signal Antenna Mounting Hardware

Cet appareillage numérique de la classe [B] répond à toutes les exigences de l’interférence

canadienne causant des règlements d’équipement. L’opération est sujette aux deux conditions

suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter

n’importe quelle interférence reçue, y compris l’interférence qui peut causer l’opération peu désirée.

Le fabricant nominale de la puissance de sortie de ce matériel est simple transporteur. Pour les

situations lorsque plusieurs signauxporteurs sont présents, l’évaluation devrait être réduite de

3.5 dB, en particulier lorsque le signal de sortie est ré-émise et peut provoquer des interférences

adjacentes à la bande utilisateurs. Ce pouvoir est de la réduction par le biais de la sortie

d’alimentation ou la réduction de gain et non par un atténuateur à la sortie du dispositif.

Please note: This unit has been approved for use in Canada under RSS 131, however, consent

for the use of this device to improve cellular or PCS coverage, must be obtained through your

cellular or PCS provider, prior to placing the unit in operation. Please refer to the Industry Canada

document CPC 2-1-05, Section 6.1 available or viewable at:

http://www.ic.gc.ca/epic/site/smt-gst.nsf/en/sf08942e.html

photocopied, reproduced, translated or reduced to any electronic medium or machine readable

form for distribution. This manual whole or in part, may not be modiﬁ ed without prior consent, in

writing, from Wireless Extenders.

Trademarks

Wireless Extenders, Wi-Ex, the Wi-Ex logo, zBoost, the zBoost logo and Extending Cell Zones are

registered trademarks of Wireless Extenders, Inc.

Safety Guidelines

In accordance with FCC requirements of human exposure to radiofrequency ﬁ elds, the radiating

element (antenna) shall be positioned such that a minimum separation distance of 8 inches (20cm)

is maintained between the radiating element and the user and/or general population.

Limited Liability

In no event shall Wireless Extenders be liable for any direct, indirect, special, punitive, incidental,

exemplary or consequential damages, or any damages, whether in an action under contract,

negligence, or any other theory, arising out of or in connection with the set up of, use of, inability

to use, or performance of the information, services, products, and materials available from this

manual. These limitations shall apply notwithstanding any failure of essential purpose of any

limited remedy. Because some jurisdictions do not allow limitations on how long an implied

warranty last, or the exclusion or limitation of liability for consequential or incidental damages, the

above limitations may not apply to you.

For full warranty guidelines, see page 11.

Safety and Product Warranty Information ②

Note

Changes or modiﬁ cations not expressly approved by

Wi-Ex® could void the user’s authority to operate this

equipment and/or void the product warranty.

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

Optional zBoost Accessories Table of Contents

The following accessories are available to improve signal reception and provide increased coverage

in your home or ofﬁ ce. Please see our website for complete selection.

To order, call 1-800-871-1612 or visit, www.Wi-Ex.com

Part # Description

CANT-041

YX012 Outside Grounding Kit

YX030-15W 15 ft. Signal Antenna coax extension, low-loss RG-6

YX030-35W 35 ft. Signal Antenna coax extension cable, low-loss RG-6

YX030-08W 8” ﬂ at window entry cable

FCC Information ............................................................................................................................i

Industry Canada Regulations ........................................................................................................i

Safety and Product Warranty Information .................................................................................... ii

Copyright Notice ..........................................................................................................................ii

Trademarks ..................................................................................................................................ii

Safety Guidelines .........................................................................................................................ii

Limited Liability ............................................................................................................................ii

Package Contents: zBoost SOHO YX550 4G AWS/VLTE ........................................................... iii

Optional zBoost Accessories ...................................................................................................... iv

Table of Contents .......................................................................................................................... 1

Overview ........................................................................................................................................ 2

Why Indoor Signals Can Be Weak ............................................................................................... 2

Preparing to Set Up Your zBoost Product .................................................................................... 3

Tools Needed .............................................................................................................................. 3

Check for Signal Strength ........................................................................................................... 3

Determine the Needed Coverage Area ........................................................................................ 4

Determine the Location of Signal Antenna and Base Unit Antenna .............................................. 4

Antenna Bracket Assembly ......................................................................................................... 4

Additional Cable Requirements ................................................................................................... 5

Grounding the Signal Antenna ..................................................................................................... 5

Securing Cable with a Drip Loop ................................................................................................. 5

Power Requirements ................................................................................................................... 5

Setting Up Your zBoost Signal Booster ....................................................................................... 6

Placement of the Signal Antenna ................................................................................................. 6

Easiest ........................................................................................................................................ 6

Better Performance ..............................................................................................................7

Best Performance ....................................................................................................................... 8

Positioning the Base Unit .......................................................................................................... 10

Conﬁ rm That Your zBoost is Working Properly .......................................................................... 10

Improving Your Coverage Area ....................................................................................................11

zBoost Base Unit Light Indicators .............................................................................................. 12

Technical Speciﬁ cations ............................................................................................................. 13

Frequently Asked Questions ...................................................................................................... 14

Warranty Information .................................................................................................................. 15

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

Preparing to Set Up Your zBoost Product

Thank you for choosing zBoost. You will now be able to use your cell phone INSIDE your home or

ofﬁ ce. Gone are the days when you had to go to the window upstairs or walk outside to use your

cell phone. Like a skylight that brings sunlight into your home, zBoost transports and ampliﬁ es the

outdoor cellular signals into your home or ofﬁ ce.

By following the easy instructions in this user guide, you will be Extending Cell Zones™ into your

home or ofﬁ ce.

Why Indoor Signals Can Be Weak

There are several obstacles that can contribute to the poor reception you receive in your home or

ofﬁ ce:

1. Location of the Cell Phone Tower in Relation to Your Home/Ofﬁ ce

While cell phone providers have tried to place cell phone towers to provide the best overall

coverage, local ordinances and terrain features can impose restrictions on where these

towers can be placed, thus, limiting the signal strength available at your location.

2. Obstructions Caused by Buildings, Terrain and Trees

Cell phone signals can be completely blocked or reﬂ ected by buildings, walls, trees, hills

and other terrain features resulting in low signal strength.

3. Energy Efﬁ cient Windows

These new windows can also affect signal penetration into the house.

Tools Needed

The following tools are needed to set up zBoost:

• #2 Phillips screwdriver

• Cellular phone operating in the band supported by your zBoost unit

• Drill (may be required for outdoor or attic antenna placement)

Check for Signal Strength

Before placing a zBoost in your home, make sure that you can place calls on the outside of your

home, in the attic, at roof level or wherever you plan to place the signal antenna. zBoost can only

bring signal into your home when signal reaches the Signal Antenna. If there is no signal, zBoost

will not work for you.

Using your cell phone, place a call from an outdoor location to conﬁ rm that enough signal is present

to complete the call. If a weak signal is available at ground level, check the signal strength in your

attic or at roof level location where the signal will likely be stronger and where the Signal Antenna

can be placed for best performance.

If you can reliably make and receive calls outside your home, then zBoost can bring the signal into

your home.

If only one signal bar is displayed on your cell phone outside, indoor coverage will be

limited to one small room. We recommend placing the Signal Antenna outside and/or purchasing

a Wi-Ex upgrade Signal Antenna for increased coverage (see page iv).

Note

Cell phone signal bars are approximate and vary from

phone to phone. The number of bars can ﬂ uctuate

widely, depending on the location of the phone, the

position or angle of the phone, weather, etc. Most cell

phone signal meters update every 6 to 10 seconds. An

increase of only one bar typically indicates a 4x to 10x

signal increase.

Overview

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

Pole Bracket

Saddle

U-Bolt

Determine the Needed Coverage Area

Identify the location in your home/ofﬁ ce where you need signal coverage the most. The zBoost

SOHO YX550 4G AWS/VLTE can cover up to 3000 square feet (coverage varies based on outdoor

signal level, building construction, and placement of antennas). Walls, ceilings or ﬂ oors will reduce

the coverage area.

Determine the Location of Signal Antenna and Base Unit

It is recommended that the Signal Antenna and Base Unit Antenna have at least 15 feet of

vertical separation.

If the antennas are too close together, the light on the Base Unit will ﬂ ash RED, indicating a

problem - see the Base Unit Light Indicators section (page 12). To capture the best signal, place the

Signal Antenna as high as possible and position it vertically, keeping it at it at least 2 feet above

from any metal.

The location of the Signal Antenna should be at least 15 feet higher than the Base Unit Antenna. If

this is not possible, maximizing the horizontal separation between the 2 antennas is advised.

See page 6, Setting Up Your zBoost Product, for additional information.

Additional Cable Requirements

If the distance between the Signal Antenna and the Base Unit exceeds 50 feet, extension cables

are available on our website or at many home improvement and electronic stores. The included

cable is RG59-mini. For better performance, you may replace it with RG-6 cable for satellite TV.

The total cable length should not exceed 65 feet unless upgraded cable and/or upgraded Signal

Antenna (see page iv) is used. A longer cable is helpful only if it allows you to place the Signal

Antenna in a location where you measure stronger signal.

Grounding the Signal Antenna

If the Signal Antenna is placed outdoors, it must be properly grounded. (See page iv for a

recommended grounding kit).

The setup must be in accordance with Article 810 of the National Electric Code (NEC). A listed

antenna discharge unit must be provided for the lead-in coaxial cable per NEC article 8.10.20 or the

shield of the coaxial cable must be permanently and effectively grounded in accordance with NEC

article 8.10.21. Please consult a professional installer or electrician for more information (See

page iv).

Securing Cable with a Drip Loop

If the Signal Antenna is placed outdoors, create a drip loop with

the coaxial cable at the point where the cable enters the building

through an outside wall. This can be done by twisting and

securing the cable into a loop (no less than 4” across) near the

entry point. This will help prevent moisture from gathering at entry

point and leaking into the building. Consult a professional installer

for more information.

Power Requirements

The Base Unit can be plugged into a standard 2 or 3 prong 110 VAC receptacle using the included

power supply. The power supply consumes less than 10W (less than 0.2A).

Warning

The zBoost SOHO YX550 4G AWS/VLTE base unit MUST

only be used with the provided power adaptor. Use of other

power adaptors will void the warranty and may damage the

unit. Use of other equipment is not FCC approved.

Antenna Bracket Assembly

IMPORTANT: Incorrectly mounting the Signal Antenna to the

mounting bracket (see ﬁ gure A) will impede performance.

Ensure that the Signal Antenna is properly positioned in the

mounting bracket as pictured below.

To mount antenna to a pole: Attach bottom of antenna to pole

bracket as pictured. Use U-Bolt to secure bracket to pole and

fasten.

To mount antenna to a ﬂ at surface: Attach bottom of antenna to

pole bracket as pictured. Secure bracket to desired surface using

provided screws. Use of the Saddle and U-Bolt are not necessary

for this option.

Figure A

Coax Cable

Exterior Wall

Note

Avoid placing the Signal Antenna near metal such as

wiring, A/C ducts, metal siding, truss plates, etc.

When connecting the cable to the antenna, run the

cable straight down from the antenna. Avoid draping

the coax near the antenna.

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

Placement of the Signal Antenna

Choosing the best location for the Signal Antenna provides the best performance and the largest

area of improved signal. Determine the location that provides the strongest signal (generally found

on the roof or in an attic) using the signal strength indicator on your cell phone. Find the location

that provides the most bars of signal strength and place the Signal Antenna at or near that location.

Important: Assemble the Signal Antenna mounting bracket as shown on page 4.

Keep the Signal Antenna at least 2 feet above any metal such as wiring, A/C ducts, metal siding,

truss plates, etc. When connecting the cable to the antenna, run the cable straight down from the

antenna. Avoid draping the coax near the antenna.

Choose 1 of the following 3 options for placement your zBoost Signal Antenna:

①

① EASIEST: Inside, by a window

Locate a window where you get service.

1. Mount the Signal Antenna above the window. (Note: The

coverage your zBoost provides is largely determined by

the quality of signal received by the Signal Antenna so if

the signal there is 1 bar, your coverage area will be one

small room.)

2. Assemble the Base Unit and Base Unit Antenna and

position the antenna vertically. Place the Base Unit

in desired location – where you want to create a Cell

Zone™ Keep the Base Unit off the ﬂ oor and at least 2 feet

away from other cords, metal objects or other wireless

devices such as wireless routers or wireless access

points. The zBoost SOHO performs best when there are

no obstructions between the zBoost Base Unit and your

mobile device.

3. Connect one end of the coaxial cable to the base of the Signal Antenna, run the coax to the

location of the Base Unit and connect the remaining end of the coax to the Base Unit.

4. Connect the Power Supply to the Base Unit and plug into a power outlet.

NOTE: The zBoost SOHO YX550 4G AWS/VLTE requires at least 15 feet of vertical separation

between the Base Unit and the Signal Antenna. Generally, increasing this distance (up to 40 feet)

will increase the performance and decreasing the distance will limit zBoost performance.

Upon initial power up, a solid GREEN light should appear indicating normal conditions. If a RED

light appears, adjustments may be needed to optimize performance. If you ﬁ nd the increased signal

coverage is acceptable, however, no additional adjustments are needed. See Base Unit Light

Indicator section page 12 for more information.

Setting Up Your zBoost Signal Booster

②

BETTER PERFORMANCE: Outside of a window

Locate a window where you get signal.

1. Mount the Signal Antenna outside of the window. The

coverage your zBoost provides is largely determined by

the quality of signal received by the Signal Antenna.

2. Assemble the Base Unit and Base Unit Antenna and

position the antenna vertically. Place the Base Unit

in desired location – where you want to create a Cell

Zone™ Keep the Base Unit off the ﬂ oor and at least

2 feet away from other cords, metal objects or other

wireless devices such as wireless routers or wireless

access points. The zBoost SOHO performs best when

there are no obstructions between the zBoost Base Unit

and your mobile device.

3. Connect one end of the coaxial cable to the Signal

Antenna and run the cable from the Signal Antenna

through the window *(an optional window entry kit is

available: see page iv) and to the location of the Base

Unit. Connect the remaining end of the coax to the Base

Unit.

4. Connect the Base Unit Antenna to the Base Unit and position it vertically.

5. Connect the Power Supply to the Base Unit and plug into a power outlet.

NOTE: The zBoost SOHO YX550 4G AWS/VLTE requires at least 15 feet of vertical separation

between the Base Unit and the Signal Antenna. Generally, increasing this distance (up to 40 feet)

will increase the performance and decreasing the distance will limit zBoost performance.

Upon initial power up, a solid GREEN light should appear indicating normal conditions. If a RED

light appears, adjustments may be needed to optimize performance. If you ﬁ nd the increased signal

coverage is acceptable, however, no additional adjustments are needed. See the Base Unit Light

Indicator section (page 12) for more information.

*An 8 inch window entry cable may be needed for this option. It is available for purchase at

www.Wi-Ex.com (Part #: YX030-08W).

Easiest Set-up

Place Signal Antenna

inside, by a window

Better

Performance

Place Signal Antenna

outside of window*

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

③

③ BEST PERFORMANCE: Attic/Outdoor placement

The following instructions are recommended for the

best performance:

1. Using your cell phone as a signal meter,

conﬁ rm that either your attic or your roof

will deliver optimal signal strength to the

Signal Antenna. Identify the best location for

attachment of the mounting bracket – such

as an attic cross or main beam. The coverage

your zBoost provides is largely determined

by the quality of signal received by the Signal

Antenna.

2. Secure the mounting bracket at the highest

possible point and at least 3 feet (1 meter)

away from metal objects such as pipes, metal

siding, A/C unit etc). Position the mounting

bracket such that the Signal Antenna will be

vertical and attach the Signal Antenna. See page 4 for more information.

3. Assemble the Base Unit and Base Unit Antenna and position the antenna vertically. This

Base Unit uses an omni-directional antenna that delivers signal in a circular pattern around

the antenna. Place the Base Unit in desired location – where you want to create a Cell

Zone™ For the widest possible signal area, it is recommended that you position the Base

Unit near the middle of a room or mount it on an interior wall. Keep the Base Unit off the

ﬂ oor and at least 2 feet away from other cords, metal objects or other wireless devices such

as wireless routers or wireless access points. The zBoost SOHO performs best when there

are no obstructions between the zBoost Base Unit and your mobile device.

4. Connect the supplied Coaxial Cable to the base of the Signal Antenna. Run the cable

along a descending pipe or through a wall that leads closest to the location of the Base

Unit. Should you need additional cable length, 15 foot extensions (Part: YX030-15w) are

available at www.Wi-Ex.com. Please note: Cable longer than 65 feet is not recommended.

NOTE: Refrain from securing cable or drilling holes until the system has been tested.

5. From the other end, connect the coax cable it to the Base Unit.

6. Connect the zBoost Base Unit to the provided power supply and plug into a power outlet.

When your zBoost system is in place and fully connected, walk throughout your home or

ofﬁ ce and verify that you are able to reliably place calls. If the signal strength has improved,

your zBoost is working. Remember, coverage varies based on outdoor signal level, building

construction, and antenna placement. Coverage in adjoining rooms (next to, above, or

below) will be reduced by walls and ceiling/ﬂ oors.

zBoost Base Unit

Power Supply

Base Unit Antenna

Coaxial Cable

NOTE: The zBoost SOHO YX550 4G AWS/VLTE requires at least 15 feet of vertical separation

between the Base Unit and the Signal Antenna. Generally, increasing this distance (up to 40 feet)

will increase the performance and decreasing the distance will limit zBoost performance.

Upon initial power up, a solid GREEN light should appear indicating normal conditions. If a RED

light appears, adjustments may be needed to optimize performance. If you ﬁ nd the increased signal

coverage is acceptable, however, no additional adjustments are needed. See Base Unit Light

Indicator section (page 12) for more information.

zBoost Base Unit

Power Supply

Base Unit Antenna

Coaxial Cable

Signal Antenna

Cell Tower

15 ft

separation

Pole Bracket

Saddle

U-Bolt

Figure A

Best Performance

Place Signal Antenna on

roof or in attic

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

Improving Your Coverage Area

Positioning the Base Unit

For the widest possible signal area, it is recommended that you position the zBoost YX550 4G

AWS/VLTE Base Unit near the middle of a room or mount it on an interior wall. This Base Unit uses

an omni-directional antenna that delivers signal in a circular pattern around the antenna.

If you decide to position the Base Unit on or near an outside wall, we recommend purchasing a

Directional Base Unit Antenna (page iv) to focus the signal in the direction of your choice.

The Base Unit can be placed on a ﬂ at surface (e.g., a bookshelf, desk, end table, etc.). The Base

Unit performs best when located at least 4 feet above the ﬂ oor or approximately the height of a cell

phone when it is typically in use (avoid placing the Base Unit on the ﬂ oor).

For best results, avoid placing the Base Unit antenna within 2 feet of other cords, metal objects or

other wireless devices such as wireless routers or wireless access points.

Conﬁ rm That Your zBoost is Working Properly

Perform the following steps to conﬁ rm that the unit is now working properly:

1. Unplug the Base Unit power cord.

2. Turn on your cell phone and check the signal meter.

3. Plug the power cord into the Base Unit.

4. Hold your cell phone about 5 feet from the Base Unit and then turn it on. Wait up to 1 minute

for the cell phone to register the signal coming from the Base Unit.

5. If the signal meter shows improvement, your zBoost unit is working properly.

When your zBoost system is in place and fully connected, you should walk throughout the room

and see that you are able to reliably place calls.

Remember, coverage varies based on outdoor signal level, building construction, and antenna

placement. Coverage in adjoining rooms (next to, above, or below) will be reduced due to walls or

ceiling/ﬂ oors.

Should you desire to improve coverage, you may:

• Relocate the Signal Antenna in order to capture a better signal –higher is usually better and

outside is better than inside.

• Increase the distance between the Base Unit Antenna and the Signal Antenna.

• Purchase an upgrade antenna available at www.Wi-Ex.com

NOTE: The zBoost YX550 SOHO requires at least 15 feet of vertical separation between the Base

Unit and the Signal Antenna. Generally, increasing this distance (up to 40 feet) will increase the

performance and decreasing the distance will limit zBoost performance.

Keep the Base Unit off the ﬂ oor and at least 2 feet away from other cords, metal objects or other

wireless devices such as wireless routers or wireless access points. The zBoost SOHO performs

best when there are no obstructions between the zBoost Base Unit and your mobile device.

Note

Cell phone signal bars are approximate and vary from

phone to phone. The number of bars can ﬂ uctuate

widely, depending on the location of the phone, the

position or angle of the phone, weather, etc. Most cell

phone signal meters update every 6 to 10 seconds. An

increase of only one bar typically indicates a 4x to 10x

signal increase.

THE BEST INDICATOR OF PRODUCT

PERFORMANCE IS THE ABILITY TO RELIABLY

PLACE AND RECEIVE CALLS WHERE YOU COULD

NOT BEFORE.

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

Solid GREEN Normal condition at power up.

Slowly Alternating RED and GREEN zBoost is working, but at reduced

performance and coverage due to

“non-ideal” setup.

Solution: Increase the distance

between antenna and ampliﬁ er to

achieve maximum performance and

coverage.

Fast Flashing RED Indicates insufﬁ cient distance between

the antenna and the ampliﬁ er. The

ampliﬁ er is operating at signiﬁ cantly

reduced coverage.

Solution: Increase space between

base unit and antenna.

Solid RED System is receiving signals from either

the mobile device or the base station

transceiver which are too strong for

proper operation.

Solutions:  Move away from

receiving antenna with your cell

phone.  Move antenna away from

other devices..

Fast Alternating RED and GREEN

followed by no light

The ampliﬁ er is disabled.

Solution: Unplug your system and

re-power.

zBoost Base Unit Light Indicators

At Initial Power Up Only

Solid GREEN Normal condition.

Solid RED System is receiving signals from either

the mobile device or the base station

transceiver which are too strong for

proper operation.

Solution: Unplug your system. Re-

orient your Signal Antenna and/or

Base Unit to reduce the excessive

signal source. Plug your system

back in. If still solid red, call customer

support 1-800-871-1612.

After Initial Power Up

Technical Speciﬁ cations

Product Speciﬁ cations for zBoost SOHO YX550 4G AWS/VLTE

AWS Band

Frequency Uplink: 1710 to 1755 MHz

Downlink: 2110 to 2155 MHz

Nominal bandwidth 90MHz in UL and 90MHz in DL

System Gain 60dB

AWS band supported 4

Networks AWS

Output Power +20dBm in UL and +10dBm in DL

LTE Band

Frequency Uplink: 776 to 787 MHz

Downlink: 746 to 757 MHz

System Gain 60dB

LTE band supported 13

Networks LTE

Output Power +20dBm in UL and +13dBm in DL

General

Power Consumption – Power Supply Current 3W standby; 7W max signal - 2.0A Max

Input and Output Impedance TNC Connector: 50ohm; F Connector: 75ohm

System Certiﬁ cations FCC Parts 15 & 27, Industry Canada

Base Unit Size and Weight 5” x 7” x 1.25” – 9 oz.

Wall Supply Input ; Voltage 100-240VAC, 50-60 Hz; 5.0VDC

Operating Conditions Indoor Use Only (40° - 105° F)

Coverage (open areas) Up to 2500 square feet

This product uses patented technology to protect the carrier network

This product is covered by patent US 7,706,744. Other U.S. and

foreign patents pending.

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

Frequently Asked Questions

What can I expect my cell phone signal range and strength to be inside my home or ofﬁ ce?

The closer you are to the base, the stronger the signal. This will vary with different conditions. Some

of the conditions that will affect the improved coverage area are signal strength outdoors, the type

of building materials in the home, the placement of the unit and the antenna’s proximity to cellular

towers.

You can expect that your indoor coverage will be improved. You will be able to make calls where

you couldn’t before. The degree of improvement will depend upon many factors. The intent of

zBoost® products are to bring outside coverage inside. Just as the signal bars move up and down

when outside, the boosted signal will ﬂ uctuate in a similar fashion.

Is a cellular phone signal booster the same as a wireless router; will it help my WiFi signal?

The Wi-Ex® unit will not help your WiFi service. This unit is designed to work with wireless PCS and

Cellular phones and devices. The WIFI in your home or ofﬁ ce operates on a different frequency.

Is your product available for international use?

Yes, we have products that work on European frequencies. Our zBoost YX520-I– works on 900MHz

and 1800Mhz.

We also sell zBoost® ONE YX400-U for UMTS/HSPA devices on the 2100MHz Frequency, a

frequency used for voice and data overseas.

Why isn’t my cell phone indicating more signal with more bars?

You may not always observe more bars on your signal meter because of the signal spreading out

from the antenna. If your phone has a dB meter, 3dB is a signiﬁ cant increase of 2x, 6dB is 4x, and

10dB is 10x. On a four bar phone, one "bar" equals about 10dB.

The increase in signal you will see depends upon:

• The level of signal at the Signal Antenna (outdoor)

• The care of the antenna placement (two feet away from metal, adequate antenna

separation [15 feet recommended])

• The signal already present inside (related to building losses)

• The distance of your phone/device from the Base Unit (signal spreads or diminishes rapidly

with distance.)

There are usually several cell phones in use at one time in my home, will your product boost

all of our signals simultaneously?

The zBoost YX545 SOHO is designed to cover multiple signals simultaneously and will allow

multiple users to operate at the same time.

Does the zBoost work if you have no bars?

No, if no signal is present outdoors zBoost products will not work for you. Also, keep in mind if your

best signal is 1 bar at the Signal Antenna, your coverage will be limited to a small room. You could

improve that with an upgraded antenna. (See page iv)

Limited 1 Year Warranty

Wi-Ex® warrants every Wi-Ex® product to be free from defects in material and workmanship under

normal use for the warranty period of one year.

Who Is Covered?

You must have proof of purchase to receive warranty service. A sales receipt or other

documentation showing the product purchased and the purchase date is considered proof of

purchase. This limited warranty extends only to the original consumer purchaser or any person

receiving the product as a gift from the original consumer purchaser and to no other purchaser or

transferee. This warranty does NOT extend to commercial users.

What is Covered?

Warranty coverage begins the day you purchase the product. For one year from the original

date, the Wi-Ex® Cell Phone Signal Booster will be repaired or replaced with a new, repaired,

refurbished or comparable product (whichever is deemed necessary by Wi-Ex® ) if it becomes

defective or inoperative. The exchange will be made without charge to you for parts and labor. You

will be responsible for the cost of shipping to the location designated by Wi-Ex®.

All products, including replacement products, are covered only for the original warranty period.

When the warranty on the original product expires, the warranty on the replacement product also

expires.

What is Excluded?

Your warranty does NOT cover:

• Labor charges for set up of the unit.

• Product replacement because of misuse, accident, lightning damage, unauthorized repair or

other cause not within the control of Wi-Ex®.

• Incidental or consequential damages resulting from the product. Some states do not allow

the exclusion of incidental or consequential damages, so the above exclusion may not apply

to you.

• Any modiﬁ cations or other changes to the product, including but not limited to software or

hardware modiﬁ cations in any way other than as expressly authorized by Wi-Ex® will void

this limited warranty.

• Product that has been modiﬁ ed or adapted to enable it to operate in any country other than

the country for which it was designed, manufactured, approved and/or authorized, or repair

of products damaged by these modiﬁ cations.

Warranty Information

zBOOST® SOHO YX550 4G AWS/VLTE USER GUIDE

Make sure you keep…

Please keep your sales receipt or other document showing proof of purchase. Attach it to this User

Guide and keep both nearby. Also, keep the original box and packing material in case you need to

return your product.

Before requesting repair service…

If red light is on, system is receiving signals from either the mobile device or the base station

transceiver which are too strong for proper operation. Please unplug your system. Re-orient your

Signal Antenna and/or Base Unit to reduce the excessive signal source. Plug your system back in.

If still solid red, call customer support 1-800-871-1612.

To get warranty service…

Warranty service will be provided by Wi-Ex®. If you believe you need service for your unit,

contact Wi-Ex® at 1-800-871-1612 or support@wi-ex.com. A representative will go through a

diagnostic checklist with you. If it is determined that the product needs to be returned for service or

exchanged, you will receive a return merchandise authorization (RMA) number. The representative

will give you complete shipping details. Do not return products to Wi-Ex® without a Return

Authorization Number (RMA).

To get out of warranty service…

To obtain out of warranty service, contact Wi-Ex® at 1-800-871-1612 or support@wi-ex.com for

information on the possibility of any costs for repair or replacement of out-of-warranty products.

Reminder

Record the model and serial number found on the product below:

Model #: ___________________________________

Serial #: ___________________________________

Purchase Date: _____________________________

zBoost YX550-AWS-VLTE 4G Cellular Signal Amplifier User Manual 4G AWS VLTE MANUAL v06 12 indd

zBoost, LLC 4G Cellular Signal Amplifier 4G AWS VLTE MANUAL v06 12 indd

Users Manual

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