CommScope Technologies S1000-RP TD-LTE and Dual-Band Wi-Fi Small Cell User Manual S1000 UserGuide
Airvana, LP TD-LTE and Dual-Band Wi-Fi Small Cell S1000 UserGuide
User Guide
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User Guide
Release 1.0
Document Number: 913109
Document Revision: 10.01
Date: June 2015
S1000
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Copyright 2015 Airvana LP. All rights reserved.
Airvana is a registered trademark of Airvana LP (“Airvana”). All other trademarks are trademarks of
their respective owners.
This document contains information that is the property of Airvana . This document may not be copied,
reproduced, reduced to any electronic medium or machine readable form, or otherwise duplicated, and
the information herein may not be used, disseminated or otherwise disclosed, except with the prior
written consent of Airvana.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT
TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY
PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET
FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED
HEREIN BY REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED
WARRANTY, CONTACT YOUR AIRVANA SALES REPRESENTATIVE FOR A COPY.
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S1000 User Guide, Release 1.0 iii
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Contents
Introduction
Getting Started
What’s in the box ..........................................................................................................2
Setup at a glance ...........................................................................................................3
Setting up your S1000...................................................................................................4
External GPS antenna setup..........................................................................................7
When is your S1000 ready to use?................................................................................9
Setting up optional components
PC or LAN Router Setup............................................................................................ 11
Configuring the S1000 Router.................................................................................... 11
Adding your ISP User Name and Password...............................................................12
Using S1000
How the S1000 works.................................................................................................15
How data goes over the Internet .................................................................................17
Maintenance................................................................................................................17
Troubleshooting
Troubleshooting installation problems........................................................................18
Resetting the S1000 ....................................................................................................19
LED quick reference...................................................................................................20
Using LEDs.................................................................................................................21
Using LEDs to diagnose Errors and Faults................................................................. 23
FAQs ...........................................................................................................................25
Why does the S1000 need a GPS antenna?..........................................................25
Why does the S1000 need an external GPS antenna?..........................................25
What happens to the S1000 if there is a power outage or if you lose Internet
access?..................................................................................................................25
Can you move the S1000 to another location?.....................................................25
I have a DSL modem and cannot connect to the Internet ....................................25
My Internet connection is slow when my laptop is connected to the S1000 .......25
Getting help.................................................................................................................27
Safety information
General precautions ....................................................................................................28
FCC information.........................................................................................................28
! FCC radiation exposure statement.....................................................................28
FCC Part 15..........................................................................................................29
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Contents
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List of tables
Device Management System Software Installation, Release 1.0 1
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List of tables
Table 1 LED color key.......................................................................................1
Table 2 LED states during S1000 boot sequence...............................................9
Table 3 LED usage and description .................................................................21
Table 4 LED error and fault conditions............................................................23
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List of tables
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S1000 User Guide, Release 1.0 1
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Introduction
This User Guide introduces you to the Airvana S1000 service and all its features. It’s
divided into five sections:
•Getting Started on page 1-2
•Setting up optional components on page 1-11
•Using S1000 on page 1-15
•Troubleshooting on page 1-18
•Safety information on page 1-28
Throughout this guide, you’ll find tips and techniques that help you make the most of
your new device and service. It is important that you read each section and note any
special requirements. However, if you’d like to get right to a specific feature, simply
locate that section in the Table of Contents and go directly to that page. Follow the
instructions in that section, and you’ll be ready to use your S1000 in no time.
WARNING
Please read the Safety information on page 1-28 to learn about how to safely use
your device. Failure to read and follow the safety information in this user guide
may result in serious bodily injury, death, or property damage.
NOTE
Use the following key when viewing LED tables in this document:
Table 1. LED color key
Solid Green Solid Red Off Blinking
Red
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Getting Started
This section describes the contents of the S1000 box and setting up your S1000.
What’s in the box
Ensure that the following items are in the box:
S1000 4G Small Cell Device
GPS Cable
Ethernet Cable
Power Supply
External GPS
Antenna
Connectors
Stand
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Setup at a glance
The following diagram shows a typical S1000 setup.
External GPS Antenna
(if needed)
PC or LAN Router
(optional)
S1000 Broadband Connection
Device
IMPORTANT: To ensure the best service quality,
always connect your S1000 directly to the
broadband connection device.
To
Internet
Power Supply
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Setting up your S1000
1Disconnect the power from all devices on your network.
2Place your S1000 in a central location. For best results, place the S1000 in an
elevated location, such as the top of a bookshelf or tall cabinet.
NOTE: If you have a wall mounted S1000, position the device on an interior wall
or pole, allowing at least a 6 inch (15cm) clearance above and below the device.
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3Connect one end of the yellow Ethernet cable to an available LAN port on your
broadband connection device.
To S1000
Broadband Connection
Device
4Connect the other end of the yellow Ethernet cable to your S1000’s WAN port.
S1000
To Broadband
Connection Device
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5Turn on your broadband connection device.
NOTE
Wait a couple of minutes for the broadband device to fully initialize before
continuing.
6Plug the power supply connector into the black power port on your S1000.
S1000
To Power Supply
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7Plug the other end into an available electrical outlet. (We recommend a surge
protected outlet.)
External GPS antenna setup
Use the external GPS antenna if your S1000's internal antenna does not gain a signal
for GPS lock (indicated by a solid red GPS LED for more than 2 hours, solid green
indicates GPS lock). Connect the external GPS antenna to your device's GPS
connection port.
NOTE
After initial installation, GPS may take 30-40 minutes to get a GPS fix.
1Remove the GPS antenna module from the back of the S1000. (See inset in
drawing). Connect the GPS cable to the antenna module and the S1000.
2Place the external GPS antenna, with Airvana facing up, horizontally on a clean,
flat surface, next to a closed window. The antenna works best in an open area
where it can easily pick up signals.
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S1000
GPS
Antenna
Module
NOTE: Place the external GPS antenna,
with Airvana facing up, on a flat surface
next to a closed window.
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When is your S1000 ready to use?
After installing and turning on your S1000 for the first time, the S1000 goes through
an automated setup sequence.
The table below shows the S1000 LED states during normal boot-up. Refer to Table 1
for LED color codes.
Table 2. LED states during S1000 boot sequence
WAN NET GPS LTE WiFi S1000 State
Performing initial HW tests (1-2
seconds)
HW tests are complete; software is
loading.
Software is loaded; services are
initializing.
WAN port is connected over the local
network; IPSec tunnel is not
established.
WAN port is connected; IPSec tunnel
is established and UP.
WAN port is connected; IPSec tunnel
is established and UP; GPS Time Fix
is available; LTE service is UP.
WAN port is connected; IPSec tunnel
established and UP; GPS Time Fix is
available; LTE service is UP; WiFi
service is UP.
During boot-up the device’s green LED will be solid for a few seconds during initial
hardware tests. Upon completion of hardware tests, all LEDs, except the WAN LED,
will turn off until the software loads. This takes 1 to 2 seconds.
When the WAN, NET, GPS, LTE, and WiFi LEDs are solid green, your S1000 is
ready for use.
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Setting up optional components
PC or LAN Router Setup
Connect a device that you have, such as a PC or a LAN router, to the S1000's LAN
port.
TIP
To ensure the best service quality, always connect the LAN router to your S1000.
Do not connect it to the broadband connection device.
To PC or LAN Router
S1000
Configuring the S1000 Router
Your S1000 contains a built-in router. Usually, you can plug your S1000 into your
broadband connection device, such as a cable modem, DSL modem or FIOS (a high-
speed, fiber optic broadband Internet service), without performing any additional
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steps. However, you may need to configure the built-in router to work with your ISP
modem or connection device.
The following table lists typical ISP setups and actions to take so that the built-in
router works with your existing ISP setup.
Broadband
connection device LED display
pattern Symptom Action to take
Cable modem WAN, LTE and WiFi solid
green Not applicable (working
properly) Not applicable
DSL modem WAN LED blinking red Cannot access Internet Go to Adding your ISP
User Name and Password
DSL modem with built-in
router WAN led blinking red Cannot access Internet See FAQs.
If the problem persists,
contact Customer Support
as described in Getting
help
Adding your ISP User Name and Password
If you are using a DSL modem and your device cannot connect to the Internet, you
may need to enter your Internet service provider (ISP) account user name and
password so that the S1000 can connect to the Internet.
You will use the GUI of the S1000 internal router to configure this information.
TIP
Before you begin, obtain your ISP user name and password. Contact your ISP if
you do not have this information.
1Open an IE, Chrome or Firefox Web browser.
2Connect to the S1000 router GUI using the following URL:
http://<S1000 eth0.2 Ip address>:8888/
NOTE
The login screen will differ depending on the browser you use. The following
screen shows the login screen from an Internet Explorer browser.
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3Enter User name ‘admin’ and Password ‘admin’. Click OK.
4Click the Setup tab on the Router status page menu bar. Click WAN Settings.
5Ensure that Yes (PPPoE) is selected.
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6Enter your ISP user name in the Login box and your password in the Password
box. Select authentication type (PAP, CHAP) from the drop down menu. Enter the
Service name information if you have it. Click OK.
7Accept the defaults in other fields on the screen. Click Apply.
When the WAN LED is solid green your Internet connection is available. If
setting up PPPoE takes more than 15 minutes at startup, the WAN LED will turn
solid red. Once the PPPoE connection is setup, the LED turns solid green. If the
LED remains solid red, contact your ISP.
How long should they wait at solid red (after 15 minutes) before calling ISP?
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Using S1000
The S1000 is an indoor small cell intended for use by small to medium size
businesses.
It offers any-to-any mobility through LTE technology, offering users seamless
mobility between indoor and outdoor coverage. It also offers dual-concurrent 2.4/5
GHz 802.11ac Wi-Fi to deliver high data rates and performance.
The Wi-Fi capabilities include automatic channel selection and Interference
avoidance, and Band steering to 5GHz for supporting devices. Up to 5 SSIDs are
supported, with transparent authentication of public SSID using the 802.1x protocol.
The S1000 supports up to 50 Wi-Fi clients.
How the S1000 works
The S1000 is a small cell base station with a radio unit that is similar to a cell tower
radio. The base station uses a low-power antenna to transmit data cellular signals in
your small and medium business locations.
Base stations give you better cellular coverage because they provide a stronger signal.
A strong signal can extend battery life. Also, data applications on Smartphones, such
as mobile email devices, work faster.
Wi-Fi
The S1000 supports 2 Wi-Fi cards for 2.4G and 5G modes of operation. Each Wi-Fi
card is configured to act as a Wi-Fi Access Point (AP). IP addresses for the Wi-Fi
cards are obtained from a DHCP server, or can be statically configured.
The Wi-Fi options are configured from the S1000’s internal router. For more
information, see the Airvana S1000 Router Guide (913110).
Broadband
The S1000 connects to an Operator’s network through a broadband Internet
connection.
Connection speed
The S1000’s actual transmission speed is only as fast as the maximum broadband
connection speed. Internet congestion, the number of users on the provider’s network,
and other factors can decrease the actual broadband connection speed. Individual
bandwidth needs vary per customer. Airvana recommends a minimum of 3 Mbps
downstream and 1.8 Mbps upstream for data services.
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The following table shows recommended bandwidth by usage type:
Usage Type Recommended Download
Speed Recommended Upload
Speed
Wireless Data Up to 3 Mbps per session Up to 1.0 Mbps per session
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How data goes over the Internet
Wireless
Devices
S1000
Wireless
Router
(optional)
Broadband
Connection
Device
ISP
(Cable, DSL,
Fiber, optic)
Internet
Customer
Network
Maintenance
With normal use, S1000 is maintenance-free. Follow the recommendations below to
ensure that it runs optimally.
Ventilation
The S1000 has ventilation slots that work best if you don’t block the flow of air to
them. For desk mounted devices, keep the device at least 2 inches (5 cm) from walls
and other surfaces to ensure proper air flow.
NOTE
For wall mounted devices, keep the a 6 inch (15 cm) clearance above and below
the device.
Cleaning
Dust the S1000 occasionally to keep air vents clear of debris. Do not use liquid
cleaners.
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Troubleshooting
Need this content...
Troubleshooting installation problems
If your Broadband turns solid red after 15 minutes, reversing the order of turning on
the S1000 and your cable or DSL modem can often resolve this problem. To reverse
the order, follow these procedures:
1Unplug all cables, including power cables from all devices. You can unplug
devices in any order.
2Connect all Ethernet and GPS cables as described in Setting up your S1000 on
page 1-4.
CAUTION
Do not connect any power cables at this point in the procedure.
3Plug the S1000 into an electrical outlet, preferably a surge protected outlet.
4Wait 4 minutes.
5Plug your cable or DSL modem into an electrical outlet.
TIP
You may want to consult your cable or DSL modem documentation for any special
procedures for connecting a device directly to your cable or DSL modem.
If the WAN LED turns solid red after 15 minutes, call Customer Support as described
in Getting help on page 1-27.
Need this content...
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Resetting the S1000
If your S1000 operates properly for an extended period and the WAN LED suddenly
starts blinking red, the S1000 may have a problem requiring a reset. To reset the
S1000, push the Reset button for at least 10 seconds (as shown in the drawing below).
After resetting, your S1000 goes through an automated setup sequence. During this
time, the device's green LEDs will be solid for a few seconds, and then all LEDs will
turn off until the software loads. The reset process may take 30-45 minutes.
After resetting the S1000, if the failure persists, contact Customer Care. See Getting
help on page 1-27.
S1000
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LED quick reference
Solid Green: WiFi service UP
Solid Red: HW/WiFi service problem
Blinking Red: Wifi service error
Off: Wifi service or service disabled
Solid Green: LTE service UP
Solid Red: HW/LTE service problem
Blinking Red: LTE service error
Off: LTE service sector disabled
Solid Green: GPS Time Fix available
Solid Red: HW/GPS Time Fix
problem
Blinking Red: GPS Time Fix not
available
Solid Green: Ready
Solid Red: HW/connection problem
Blinking Red: IPSec tunnel error
Solid Green: Ready
Solid Red: HW/connection problem
Blinking Red: Service error
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Using LEDs
Use the LEDs to troubleshoot your device. Refer to Table 1 for LED color codes.
Table 3. LED usage and description
LED Display Pattern S1000 State Description
WAN
WAN port connected WAN port is connected to a peer and has obtained an
IP address over the local network.
WAN port not
connected
-or-
hardware error
WAN port not connected to a peer, or has not
obtained an IP address (more than 15 minutes)
-or-
a hardware error occurred during startup
WAN port not
connected WAN port is not connected to a peer, or has not
obtained an IP address (15 minutes or less)
NET
IPSec tunnel is
established IPSec tunnel is established to the Operator’s core
network and is functioning properly.
IPSec tunnel is either
down or re-establishing
-or-
hardware error
The IPSec tunnel to the Operator’s core network is
down, or has not established a connection (more
than 15 minutes)
-or-
a hardware error occurred during startup
IPSec tunnel is DOWN
or Setting Up IPSec tunnel to the core Network has gone down or
had not come up since boot-up. (15 minutes or less)
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GPS
GPS Time Fix is
available The current GPS Time Fix is available.
GPS Time Fix has not
been achieved
-or-
hardware error
GPS Time Fix has not been achieved since boot-up
or DSP reload (30 minutes or more)
-or-
a hardware error occurred during startup
GPS Time Fix is not
available The current GPS Time Fix is not available, including
the GPS Holdover case.
Note: In poor GPS reception conditions, the
device can go into GPS Holdover. This forces
the GPS led to blink red even though service is
still available.
LTE
LTE service is UP LTE service is UP.
LTE service is DOWN
-or-
hardware error
LTE service has not come up (30 minutes or more)
-or-
a hardware error occurred during startup
LTE service is coming
up or coming down LTE service has not come up since boot-up, or
has gone down.
LTE service is turned
Off. The LTE service sector has been turned off from the
DMS.
Table 3. LED usage and description (continued)
LED Display Pattern S1000 State Description
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NOTE
In the table above, a hardware error is indicated only if all LEDs are in the Red
Solid display pattern.
Using LEDs to diagnose Errors and Faults
The following table shows some of the general errors and fault conditions that you
may encounter with the S1000. Use the table to help diagnose and resolve potential
problems with your device setup.
Refer to Table 1 for LED color codes.
WiFi
WiFi service is UP 2.4 GHZ, 5.0 GHz or both WiFi services are UP
WiFi service is DOWN
-or-
hardware error
WiFi service has not been able to come up (30
minutes or more)
-or-
a hardware error occurred during startup
WiFi service is coming
UP or coming DOWN Wifi service has not come up since boot-up, or
has gone DOWN.
WiFi service is turned
Off. WiFi service has been turned OFF either from the
DMS or via local device GUI
Table 3. LED usage and description (continued)
LED Display Pattern S1000 State Description
Table 4. LED error and fault conditions
WAN NET GPS LTE WiFi S1000 Error/Fault
HW error detected
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WAN port is connected; IPSec tunnel
is UP; GPS Holdover; LTE and WiFi
Service is UP.
WAN port is connected; IPSec tunnel
is UP; GPS Time Fix is not
available; LTE Service is DOWN;
WiFi Service is UP.
WAN port is connected; IPSec tunnel
is down; GPS Time Fix is available;
LTE service is DOWN; WiFi service
is UP.
WAN port is connected; IPSec tunnel
established and UP; GPS Time Fix is
available; LTE service could not
come up; WiFi service is UP.
WAN port is connected; IPSec tunnel
established and UP; GPS Time Fix is
available; LTE service is UP; 2.4
GHz and 5.0 GHz WiFi Service
could not come up.
Table 4. LED error and fault conditions (continued)
WAN NET GPS LTE WiFi S1000 Error/Fault
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FAQs
Why does the S1000 need a GPS antenna?
The S1000 has a GPS antenna so that it can:
• Synchronize properly with the rest of Sprint's network.
• Determine and select the correct radio frequencies available in your area so that
the S1000 uses the correct ones.
Why does the S1000 need an external GPS antenna?
Your device needs the external antenna only when the internal GPS antenna cannot
lock on to sufficient satellite signals. The external antenna lets the S1000 lock on to
the greatest number of satellites.
What happens to the S1000 if there is a power outage or if you lose
Internet access?
The S1000 needs both a broadband Internet connection and a constant power supply
to work. During a power outage your device will immediately switch to the Sprint
network.
Can you move the S1000 to another location?
Yes, you can move your device to another location within the Sprint network.
However, to move your device to a different address, you must first update your
service address by logging into your account on www.sprint.com.
I have a DSL modem and cannot connect to the Internet
If you are using a DSL modem and your S1000 cannot connect to the Internet, you
may need to enter your Internet service provider (ISP) account user name and
password so that the device can connect to the Internet. See Adding your ISP User
Name and Password on page 1-12.
My Internet connection is slow when my laptop is connected to the
S1000
If you are experiencing slow Internet speeds when your laptop is connected to the
LAN port of your S1000, you may need to change the bandwidth speed on your
S1000.
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1Connect your laptop to the LAN port of your AIRAVE and disable WiFi.
2In a Web browser on your laptop, go to a Web site to test the uplink speed.
NOTE: Contact Customer Care for the URL to a recommended Web site. See
Getting help for Customer Care contact information.
3Run a speed test on your uplink speed. Note the maximum speed value.
4In a Web browser, enter the following IP address:
http://<S1000 eth0.2 Ip address>:8888/
5Enter User name ‘admin’ and Password ‘admin’. Click OK.
6In the Advanced tab, click Qos Setup.
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7Verify that the Total Uplink Bandwidth value is large enough to support the value
recorded from the uplink test. You will need to consider the rate and priority
assigned to the LANTC traffic class.
Is this correct? Please provide the correct test/procedure here.
8If the problem persists, check the QoS setting in your home router. Ensure that the
S1000 has the highest priority. See the home router’s user manual for instructions.
9If the problem persists, contact your Internet Service Provider.
Getting help
If you need help with your S1000, contact Customer Care.
• Online (www.airvana.com/support)
• Call your Internet Service Provider for technical support.
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Safety information
General precautions
• Dust the S1000 occasionally to keep air vents clear of debris. Do not wash it.
• The S1000 has ventilation slots that work best if you don’t block them. Keep the
S1000 at least 2 inches (5 cm) from walls and other surfaces to ensure proper air
flow.
• Do not operate the S1000 in an extremely dusty or humid environment.
• Avoid placing the S1000 near radiators or other heating sources.
• Avoid locating the S1000 where it could be exposed to direct sunlight for
prolonged periods.
• Do not connect the S1000 to a power strip containing an excessive number of
other devices.
• Although your S1000 is quite sturdy, it is a complex piece of equipment and can
be broken. Avoid dropping, hitting, bending, or sitting on it.
• Do not immerse the S1000 in water or get it wet. If your device does get wet,
unplug it immediately until it dries.
• Do not allow children to play with the S1000. They could hurt themselves and
others or damage the device.
NOTE
For the best care of your S1000, only Airvana-authorized personnel should service
your device and accessories. Failure to do so may be dangerous and void your
warranty.
FCC information
FCC ID: QHY-S1000-RP
! FCC radiation exposure statement
WARNING
Changes or modifications not expressly approved by Airvana could void your
authority to operate the equipment.
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This device complies with FCC’s RF radiation exposure limits set forth for an
uncontrolled environment under the following conditions:
This device complies with FCC’s RF radiation exposure limits set forth for an
uncontrolled environment under the following conditions:
• This device should be installed and operated such that a minimum separation
distance of 8 inches (20 cm) is maintained between the radiator (antenna) and the
user’s or nearby person’s body at all times.
• This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
For more information, see the publication Femtocells and Health at
http://www.femtoforum.org or visit the FCC website at www.fcc.gov.
FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this device does cause harmful interference to radio or
television reception, which can be determined by turning the device off and on, the
user is encouraged to try to correct the interference by one of the following measures:
• Re-orient or relocate the receiving antennas of other devices.
• Increase the separation between the S1000 and other device receivers.
• Connect the S1000 into an outlet on a circuit different from that to which the other
device receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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Chapter 1 Safety information
30 913109 10.01 June 2015
DRAFT
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S1000 User Guide, Release 1.0
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