Rentokil Initial 1927 plc GSD-500349 LongReach Radio Module User Manual Control Panel
Rentokil Initial 1927 plc LongReach Radio Module Users Manual Control Panel
Contents
- 1. Users Manual - Control Panel
- 2. Users Manual - AutoGate Connect
- 3. Users Manual - Connect Radar
- 4. Users Manual - MMT
- 5. User Manual
- 6. User manual
Users Manual - Control Panel
Connect Control Panel Instruction Manual Relates to : Connect Control Panel 2G R868 – 304769 Connect Control Panel 3G R915 – 304768 This product has LongReach Technology Inside This manual is based on the latest information and is provided subject to alteration. Instruction Manual PestConnect / 2017 Version 1.2 GSD-100548 NOTICES No part of this document may be reproduced, republished or retransmitted in any form or by any means, whether electronically or mechanically, including, but not limited to, by way of photocopying, faxing or recording without the express written permission. We reserve the right to revise this document without the obligation to notify any person and/or entity. All other company or product names mentioned are used for identification purposes only and may be trademarks of their respective owners. LIMITATION OF LIABILITY AND DAMAGES The product and the softwares within are provided on an “as is” basis. The manufacturer and manufacturer’s resellers (collectively known as “The Sellers”) disclaim all warranties, express, implied or statutory, including and without limitation the implied warranties of non-infringement, merchantability or fitness for a particular purpose, or any warranties arising from course of dealing, course of performance, or usage of trade. In no event will the sellers be liable for damages or loss, including but not limited to direct, indirect, special, wilful, punitive, incidental, exemplary or consequential damages, damages for loss of business profits, or damages for loss of business of any customer or third party arising out of the use or the inability to use the product, including but not limited to those resulting from defects in the product or documentation. In no event shall the sellers’ total cumulative liability of each and every kind in relation to the product exceed the cost to replace the product. Product disposal instructions for residential users The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid increasing landfill. The symbol shown above and on the product means that the product is classed as Electrical or Electronic Equipment and you should not put it into your domestic waste bin. When you’ve no more use for it, please dispose of the product according to your local authority’s recycling scheme. For more information, please contact your local authority or the retailer where you bought the product. Page 2 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Safety Instructions • This product is intended for indoor use only. • Only use the power supply that is supplied with the product. • Do not use the device if it is damaged. • Only trained personnel should open the device. • Do not expose the device to corrosive liquids. • Do not use this device near to water sources. • This device contains Radio Emitting devices and should not be used near to life support systems. Note: If the equipment is used in a manner not specified by the manufacturer then the protection provided by the equipment may be impaired. Page 3 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Pest Connect Overview Pest Connect is a system that enables remote monitoring of devices. Data from sensors is sent to a Connect Control Panel which establishes a secure connection to a central server where the data is entered into a database. Typical sensors that are used in the Pest Connect system are the Radar Connect mouse trap and the AutoGate Connect, shown below in Figure 1. A typical installation will have many sensors communicating to the Connect Control Panel and a single control panel can manage up to 300 sensors. Where necessary multiple Control Panels could be deployed onto a site and up to 8 co-located control panels are permitted. In such a system if the sensors fail to connect to the Control Panel they will scan for alternative Control Panels to ensure high levels of connectivity. Radar Connect AutoGate Connect Figure 1: Connect System Overview Page 4 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Product Description The control panel is the hub of the on-site installed system as all the data from the sensors is collected here. The Control Panel passes the information onto Rentokil’s system servers using mobile data technology. Every significant event is communicated to the servers, together with hourly ‘health check’ reports, and daily sensor reports. The Control Panel also monitors for devices which fail to make contact for a significant time and reports these to the Rentokil servers to enable further action to be taken. The Control Panel display shows a number of areas of information that show the current status of the system. These are useful for providing confidence that all devices are connected and can aid limited diagnostics onsite. The parameters displayed are shown below: Messages Queued Server Time Messages Sent Number of connected devices Mobile Signal Strength Server Time: This is always set to Greenwich Mean Time (GMT+00) and so does not change for daylight saving time. Number of Connected Devices: This is the number of sensors that are connected to the Control panel. The Control Panel will expect regular data from these devices. If the sensors fail to connect for 3 hours then this number will decrease. Messages Sent: This is the number of messages from the sensors that have been sent to the server. NOTE: If more than 1000 messages have been sent then the S- will become S+ in this field. Messages in Queue: This is the number of messages from the sensors that are waiting to be sent to the server. An attempt to send the messages to the server is made every minute. After three attempts if the Control Panel could not connect to the server it will not make any further attempts to contact the server for one hour. Messages received during this hour will be entered on the queue. Mobile Signal Strength: This is an indicative value of the strength of the mobile signal. If there is no connection then the telephone symbol will be flashing. Page 5 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Diagnostic Screen Using the magnet on the service key it is possible in display the diagnostic screen on the Control Panel. Swipe the magnet on the left hand side of the display. Swiping the magnet over the left hand point (shown above) the diagnostic screen will be Shown. This shows firmware versions and the RF network region. The MCC shows the country that the SIM card connected to and the RGN shows the radio region scheme that was used. Additional swipes on the left hand point will move to the next screen in the menu. If you swipe over the right hand point this would send a Network Status report to the server Similarly, swiping on the left hand point will bring up the next menu and swiping the right will send the Control Panel report to the server. Once the right hand point has been activated It will indicate that it is indeed sending the report. Magnet swipe points Page 6 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Inserting the SIM The LongReach Control Panels are supplied with a global SIM card but if the SIM card needs to be replaced then follow the following steps. 1) Ensure that the Control Panel is unplugged from the power supply. 2) Open the Control Panel by unscrewing the 4 screws. Take care when the enclosure is open to not detach the antenna connector from the board. 3) Insert your SIM card into the slot as shown in Figure 1. The SIM card should be inserted with the gold contacts facing the front of the Control Panel, and with the cut-off corner outermost, see diagram below. IMPORTANT: Note the SIM card number and Control Panel barcode to report to the System Administrator. Remove screws to open control panel Figure 1: Inserting the SIM Card 4) Once you have inserted the SIM close up the Control Panel and re-tighten the screws. 5) The correct APN details for the particular SIM card will need to be written to a file on the microSD card. Please contact central support for assistance with this. Page 7 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Technical Details Control Panel Power Supply Input Rating Output Rating 110-240Vac 50-60Hz 0.5A 5V dc 2.6A current limited Over Voltage: The output voltage shall be clamped by internal protection zener Short Circuit: Output shut down and auto restart Temperature: No ignition, smoke or deformation of the case FCC PART15 CLASS B, EN55022 CLASS B, VCC CLASS II UL/CUL, GS, CE & RoHs Compliant Protection Approvals Interfaces: Local Area Network (LAN) Wide Area Network (WAN) Connect Control Panel 2G Connect Control Panel 3G 868-928M Hz depending on local Approvals Rentokil Initial Propriatary LongReach Application Layer Protocol 4 Band GSM /GPRS/EDGE: 850,900,1800,1900M Hz Dual UM TS/HSDPA 900/2100 M HZ with GSM /GPRS/EDGE 900/1800M Hz fallback WAN Antenna: Gain Polarisation M oulded Antenna – T Bar GSM /GPRS/3G 2.5m cable SM A male ANTH7250A0200AI1 2.15 dBi Vertical Connect Device connectivity M aximum number of Devices 300 Logging Capability: Server time synchronization Event driven logging SD card for long term audit trail Physical: Dimensions M aterial Weight Operating Temperature Environmental rating M ounting +-500ms accuracy on the real time clock Capacity for 125 records of time tagged readings 145mm x 95mm x 40mm C130, 7030 Acrylonitrile Butadiene Styrene/Polycarbonate (ABS/PC) 256g 0ºC to +40ºC IP21 Screw mounted with bracket - fixings enclosed This product contains the LongReach radio module : FCC ID: 2AK3PGSD-500349 IC ID: 22407-GSD500349 These will be shown on the approval label attached to the product. Page 8 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Locating the Control Panel Before fixing the Control Panel to the wall it is important to verify that the location has suitable mobile network coverage. Power up the unit and then temporarily place (or hold) the Panel in the desired location. When you first power up the unit you will see that the time in the bottom left of the display is 00:00. Within 5 minutes the time is updated to show the server time (Note: The server time is Greenwich Mean Time and so will not necessarily correspond to local time). This means that the Control Panel has successfully made contact with the Rentokil server. The reception strength bars on the bottom right of the display are shown and if the Control Panel is correctly located then this should show 3 or more bars. If the time is not updated or the Signal Strength indicator shows less than 3 bars then you should investigate alterative locations for the Panel. Note: if the Control Panel does not update the time within 5 minutes of being powered on then no further attempts to connect with the server will be made for 1 hour. During a setup phase if power is removed from the Control Panel and re-applied then another sequence of 5 minutely attempts will occur. There are a number of error messages that can be displayed when the panel is first connecting to the server, this often occurs when a Control Panel is connecting via a new network, the Panel will continue to try to connect, so these messages may clear after a short while. If they are still showing after 10 minutes then you should restart the Panel. If the messages continue to show for 5 minutes a second time, then you should refer to your PestConnect system contact. Having successfully selected a location and proved that the signal is good, the bracket can be mounted to the wall (as shown in the next section), the Control Panel attached and then powered up. Once the time has updated you are ready to proceed with the installation of the system (please refer to the equipment manuals for the devices that are being installed for more details). Page 9 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Problems with connection to the Control Panel from Sensors are very rare. Connection issues are typically only related to low signal strength caused by obstructions in the Radio path. It is useful for the installer to understand the type of obstructions that can cause issues, although radio waves are very complex and sometimes work contrary to initial expectations, so the best method is to try it out. Example 1 – Warehouse area with large, closely stocked produce containers Radio frequencies can easily be absorbed by buildings and stock, so it is worth considering this when installing the system. In particular, large, densely stored containers of produce (especially fine product such as grain or nuts) can reduce signals very quickly if you try to go through them. Finally be aware of empty racking when installing the system. What is empty today might not be tomorrow! This is where the technician’s knowledge of the site can be very useful. Example 2 – Metalwork Metal reflects radio signals, so often helps bounce the radio waves around. However, radio doesn’t like going through metal, especially if the metal is continuous. A chilled storage area on one site showed much lower signal levels, because the foil coated insulation reduced the signal significantly, compared to those even just outside the room. The solution here was to move the control panel nearer to the effected area. In an extremely bad situation it may be necessary to add an additional control panel. Fixing PestConnect units to metalwork, electrical conduit or cable tray can reduce effectiveness of the system, so should be avoided if possible; ideally units should be at least 20cm clear of such objects. Example 3 – Adjacent systems Multiple Pestconnect systems will work perfectly well next to each other, and it is possible for many systems to be present on a single site. In many instances it can lead to a more robust system. It is important to remember that radio waves do not respect building boundaries. Just because a system is all set up in one building won’t mean that it will connect that way. An example of this can be where the end sensors of two systems in separate buildings end up very close to one another. This can then provide a link between the units in both building. Equally the units don’t have to be physically close. A sensor installed at the edge on a warehouse could quite likely find a better signal strength from a control panel in a building 200m away across an open courtyard or car park than it can get from the control panel in the same building 50m away the other side of several rows of fully stocked racking. Fortunately this doesn’t matter, because each sensor is uniquely identifiable and registered to its location, so its data will correctly appear in the server, no matter which route or Control Panel it used to do this. Page 10 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Installation Once the best position for mounting the control panel is decided, mount the bracket to the wall. Mark the position of the bracket holes on the wall (57mm between Ø4mm hole centres, see Figure 4). Drill the appropriate holes to mount the bracket. Care should be taken to avoid any hazards when drilling. The Connect Control Panel is mounted to the bracket by firstly locating the top into the wall bracket and then pushing the bottom edge into place (see Figure 5). Ø4mm Figure 4. Wall Bracket Figure 5. Locate the top edge of Control Panel into the wall bracket as shown and then push the bottom into place. Page 11 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Mounting the Antenna The extended antenna that is supplied has a 3m (~9ft) cable and should always be mounted at a distance greater than 30cm from the enclosure. The antenna is simply attached to a surface with adhesive tape as shown below. Peel back protective coating to reveal adhesive tape The antenna should be mounted as high as possible but at least 30cm from the ceiling. It is also advisable to avoid mounting the antenna near to metal shelving or cabinets as this will attenuate the signals. To obtain the best possible signal strength the antenna should be stuck to a nonconductive surface such as glass or wood. If the surface is metallic then ensure that there is a spacer of at least 5cm from the surface. Page 12 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Troubleshooting Message Meaning Possible Cause No SIM card Control Panel cannot identify the SIM No Signal The modem cannot detect a signal from the mobile network GPRS Fail The modem can detect a network, but cannot connect to it Modem Fail The Control Panel software is getting no response from the internal modem SIM inserted wrong way round or upside-down – check and re-insert. SIM contacts dirty – try cleaning with eraser SIM faulty – try SIM in another communication device to check that it works correctly. Antenna not fitted, or not screwed on fully. Control Panel location does not have sufficient mobile network reception – try alternative locations (check other communication devices on the same network to see if they show signal) Mobile network isn’t working – try mobile phone on the same network to check this. Faulty Antenna – try another antenna if you have one. Fault on the board – return to factory. Network Problem - The Control Panel will automatically try to connect again. If this is still a problem after 5 minutes then try restarting the Control Panel. SIM not authorised for data access – verify that the SIM has been enabled by the network provider. – You could try the SIM in another communications device and try connecting to the internet to prove data is enabled. Modem fault – The Control Panel will automatically restart the modem showing the message Restart Modem, if this fails you can try restarting the Control Panel. Page 13 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548) Exploded View Sample Overlay Label Sample Product Label Page 14 Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)
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