Thomson H5400A 900MHz Single-Line Cordless Telephone Handset User Manual 27958 DOM IB E 0
Thomson Inc. 900MHz Single-Line Cordless Telephone Handset 27958 DOM IB E 0
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USERS MANUAL
900 MHz Cordless Handset with Caller ID User’s Guide Please read this manual before operating this product for the first time. TOCOM 00000562 Model H5400 EQUIPMENT APPROVAL INFORMATION Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Notes • This equipment may not be used on coin service provided by the telephone company. • Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. • If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. 2 Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service. INTERFERENCE INFORMATION This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference). • Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna. • Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-00000345-4 when ordering copies. HEARING AID COMPATIBILITY (HAC) This telephone system meets FCC standards for Hearing Aid Compatibility. US NUMBER IS LOCATED ON THE CABINET BOTTOM REN NUMBER IS LOCATED ON THE CABINET BOTTOM CAUTION: RISK OF ELECTRIC SHOCK DO NOT OPEN WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. THE EXCLAMATION POINT WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF IMPORTANT INSTRUCTIONS ACCOMPANYING THE PRODUCT. SEE MARKING ON BOTTOM / BACK OF PRODUCT TABLE OF CONTENTS EQUIPMENT APPROVAL INFORMATION ............................................. 2 INTERFERENCE INFORMATION ......................................................... 2 HEARING AID COMPATIBILITY (HAC) ............................................. 3 TABLE OF CONTENTS .................................................................. 4 INTRODUCTION ........................................................................... 6 HANDSET AND CHARGE CRADLE LAYOUT ........................................ 7 BEFORE YOU BEGIN .................................................................... 7 PARTS CHECKLIST .................................................................. 7 IMPORTANT INSTALLATION INFORMATION ......................................... 8 IMPORTANT INSTALLATION GUIDELINES ....................................... 8 INSTALLING THE PHONE ............................................................... 8 CONNECTING THE AC (ELECTRICAL) POWER ............................... 8 TELEPHONE SET UP .................................................................... 9 LANGUAGE ........................................................................... 9 LOCAL AREA CODE ................................................................ 9 REGIONAL AREA CODE ........................................................... 9 REGISTRATION ....................................................................... 9 BASIC OPERATION .................................................................... 10 ANSWERING A CALL ............................................................. 10 MAKING A CALL .................................................................. 10 MANUAL CHANNEL SELECTION .............................................. 10 CALL TIMER ........................................................................ 10 AUTO STANDBY ................................................................... 10 RINGER ON/OFF SWITCH ...................................................... 10 FLASH ................................................................................ 11 LAST NUMBER REDIAL .......................................................... 11 HOLD ................................................................................. 11 PAGING THE CORDLESS HANDSET ........................................... 11 VOLUME ADJUST ................................................................. 11 MAKING AN INTERCOM CALL WITH OTHER EXTENSIONS ............. 11 ANSWERING AN INTERCOM CALL ............................................ 11 RECEIVING AN INCOMING TELEPHONE CALL DURING AN INTERCOM CALL ................................................................................. 12 USING INTERCOM WITH A TELEPHONE CALL .............................. 12 TWO-WAY INTERCOM CALLS ........................................ 12 THREE-WAY INTERCOM CALLS ...................................... 12 MEMORY ................................................................................ 12 STORING A NAME AND NUMBER IN MEMORY ........................... 12 STORING A REDIAL NUMBER .................................................. 13 INSERTING A PAUSE IN THE DIALING SEQUENCE ........................ 13 REVIEWING, CHANGING OR DELETING STORED NAMES/NUMBERS 13 DIALING A STORED NUMBER ................................................. 13 CHAIN DIALING FROM MEMORY .............................................. 14 CALLER ID (CID) ..................................................................... 14 RECEIVING AND STORING CID RECORDS .................................. 15 REVIEWING CALL RECORDS .................................................... 15 TRANSFERRING CID RECORDS TO MEMORY ............................. 15 DIALING A CALLER ID NUMBER .............................................. 15 DELETING THE CURRENT CALLER ID RECORD ............................ 16 DELETING ALL CALLER ID RECORDS ....................................... 16 CALLER ID ERRORS .............................................................. 16 CALL WAITING CALLER ID .................................................... 17 CHANGING THE BATTERY ............................................................ 17 BATTERY SAFETY PRECAUTIONS ............................................. 17 HEADSET AND BELT CLIP OPERATION ........................................... 18 CONNECTING AN OPTIONAL HEADSET TO THE HANDSET ............. 18 CONNECTING THE BELT CLIP .................................................. 18 DISPLAY MESSAGES .................................................................. 18 HANDSET SOUND SIGNALS ........................................................ 20 TROUBLESHOOTING GUIDE ......................................................... 20 TELEPHONE SOLUTIONS ............................................... 20 GENERAL PRODUCT CARE .......................................................... 21 CAUSES OF POOR RECEPTION ..................................................... 22 SERVICE .................................................................................. 22 LIMITED WARRANTY .................................................................. 23 INDEX ..................................................................................... 24 ACCESSORY ORDER FORM ......................................................... 28 INTRODUCTION CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. Congratulations on purchasing this RCA telephone. This system operates in the 900 MHz frequency range. When the RF module (packed with cordless handset) is plugged into 25413/25414/ 25415 models, cordless handset H5400 can work. Features: • 900 MHz Technology • Call Waiting and Caller ID Compatible • Tone Dialing This telephone has been designed to be simple to use, however, you can reach its full potential more quickly by taking a few minutes to read this instruction book. This telephone is a multifunction product for use with Call Waiting and Caller ID services available from your local telephone company. Your Caller ID Call Waiting phone allows you to: • View the name and telephone number of a caller while you are on the phone (Call Waiting Caller ID). • Identify callers before you answer the phone. • View the time and date of each incoming call. • Record up to 99 Caller ID messages sequentially in each handset. • Know who called while you are on the line or when you were away. • Screen unwanted calls, eliminate harassment from annoying calls, or to get prepared before answering a call. IMPORTANT: In order to use all of the features of this telephone, you must subscribe to two separate services available from your local telephone company: the standard Name/Number Caller ID Service to know who is calling when the phone rings and Caller ID with Call Waiting Service to know who is calling while you are on the phone. INSTALLATION NOTE: Certain other communications devices may also use the 900 MHz frequency for communication, and, if not properly set, these devices may interfere with each other and/or your new telephone. If you are concerned with interference, please refer to the owner’s manual for these devices on how to properly set channels to avoid interference. HANDSET AND CHARGE CRADLE LAYOUT Display FORMAT/REDIAL button STORE button MENU/OK button LINE button TALK button DIR button CID button DELETE/CHANNEL button SELECT/SAVE button PRIVACY button TRANSFER/INT button HOLD button CONF button FLASH button charge cradle with power supply charge indicator BEFORE YOU BEGIN PARTS CHECKLIST Make sure your package includes the items shown here. AC POWER Belt clip Cordless handset charger Cordless RF module Cordless handset Handset battery NOTE: The unit must work with 25413/25414/25415. IMPORTANT INSTALLATION INFORMATION • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface. • Use caution when installing or modifying telephone lines. • Temporarily disconnect any equipment connected to the phone such as faxes, other phones, or modems. IMPORTANT INSTALLATION GUIDELINES • Install telephone near both a telephone (modular) jack and an electrical power outlet. • Avoid sources of noise, such as a window by a busy street, and electrical noise, such as motors, microwave ovens, and fluorescent lighting. • Avoid heat sources, such as heating air ducts, heating appliances, radiators, and direct sunlight. • Avoid areas of excessive moisture or extremely low temperature. • Avoid dusty locations. • Avoid other cordless telephones or personal computers. INSTALLING THE PHONE Choose the best location to install handset charge cradle. Your handset charge cradle should be placed on a level surface such as a desk or table top. CONNECTING THE AC (ELECTRICAL) POWER 1. Plug the power supply cord into the power jack on the back of the charge cradle and the other into an electrical outlet. CAUTION: Use only the ATLINKS USA, Inc. 5-xxxx (black) and 5-xxxx (white) power supply that came with this unit. Using other power supplies may damage the unit. NOTE: The charge indicator on the handset charge cradle turns on to indicate the handset battery is charging Allow the handset to charge for 12 hours prior to first use. if you don't properly charge the system, battery performance is compromised. TELEPHONE SET UP There are five programmable menus available: Language, Local Area Code, Regional Area Code, Clear All Memory and Registration. LANGUAGE 1. Press the MENU button once, LANGUAGE will show in the display. 2. Press SELECT or STORE to select language setting. ENGLISH is the default. 3. Press < or > button on the handset to select language among English, French and Spanish. 4. Press SELECT again to confirm your selection. LOCAL AREA CODE 1. Press the MENU button once, then press ">" button until AREA CODE shows in the display. 2. Press SELECT/SAVE button or STORE button to enter Set Area Code mode. 3. Use the number pad to enter your three digit area code. 4. Press SELECT button again to store the setting. REGIONAL AREA CODE You can enter six regional codes. 1. Press the MENU button once, then press ">" button until REGIONAL CODE shows in the display. 2. Press SELECT/SAVE button or STORE button to enter Set Regional Code mode. 3. Use the number pad to enter your three digit regional code. 4. After finished to edit one regional code, the cursor will jump to the next one. 5. You can also use the number pad to enter another one. 6. After finished editing, press the SELECT button to save. REGISTRATION Registration links the base (25413/25414/25415) to a cordless handset. Once a handset is registered it can use the base’s phone connection. A cordless handset will not operate until it is registered to the base. During the registration process, keep the handset near the base. 1. Press the MENU button once, and then press ">" button until REGISTRATION shows on the display. 2. Press SELECT/SAVE button or STORE button to select Registration mode. 3. Press < or > button on the handset to select Yes. 4. Press SELECT/SAVE to confirm. The display will show " REGISTER... ". 5. On the base (25413/25414/25415), press and hold the PAGE button for 2 seconds. If the registration is successful, the handset will emit a long beep sound. 6. If the registration fails, "FAIL! TRY AGAIN" will show on the display. Please repeat the above steps. BASIC OPERATION ANSWERING A CALL Check the display to see who is calling. 1. Press the TALK button on the handset. The message “Cordless H/S in-use” on the base comes on whenever the handset is on. 2. When finished, press TALK to hang up. MAKING A CALL 1. Press the TALK button to access an available line automatically, OR If you want to select a desired line, press LINE button plus a number button (1-4) to select the desired line. 2. Wait for a dial tone then dial the desired number. 3. When finished, press TALK to hang up. NOTE: If the line you selected is occupied by other users, the message "LINE IN USE" will be shown. You can press the OK button to confirm selection of this line. If you wants to select another line, press the LINE button plus the number button again. MANUAL CHANNEL SELECTION While talking, you might need to manually change the channel in order to reduce static caused by baby monitors, garage door openers, or other cordless phones. Press and release the Channel/Delete button on the cordless handset to advance to the next clear channel. CALL TIMER After you press TALK or LINE plus number button to seize the line on the cordless handset, the built-in call timer shows in the display and begins counting the length of time of the call. AUTO STANDBY Placing the cordless handset in the charge cradle while the handset is off the hook (or during a call) automatically hangs up the handset. RINGER ON/OFF SWITCH Use the two-position switch on the cordless handset to turn the ringer volume off or on. FLASH Use the FLASH button on the handset to activate custom calling services such as call waiting or call transfer, which are available through your local phone company. TIP: Don’t use the TALK button to activate custom calling service such as call waiting, or you’ll hang up the phone. LAST NUMBER REDIAL To quickly redial the last number you dialed: 1. Press TALK button. 2. Press the redial button. HOLD Press the HOLD button to put a call on hold. To take a call off hold, press the hold button again. • To switch a call on hold from the base to the cordless handset, press “HOLD” on the cordless handset. If you continue the call on a separate extension phone, your cordless phone releases the line to the extension phone. PAGING THE CORDLESS HANDSET This feature helps you locate a misplaced handset. Press the PAGE button once on the base (25413/25414/25415), then press number 0 button. The cordless handset will beep continuously (if it is not out of range) for 2 minutes or until you press any button on the handset. NOTE: You may still page the cordless handset even if the ringer is turned off. VOLUME ADJUST Adjust the receiver volume by pressing the Volume Up/Down button (located at the side of the handset) when you are in talk mode. There are four volume levels, and each press of the Volume Up/Down button adjusts the receiver volume by one level. MAKING AN INTERCOM CALL WITH OTHER EXTENSIONS 1. Make sure the phone is OFF (not in TALK mode). 2. Press the INT button, and the display will show SELECT PHONE ID. 3. Press the number button to input the phone ID you want to intercom with. For example, to intercom with extension 2, you need to input "0", "2". 4. When finished, press the INT or TALK button to end up the intercom call. NOTE: To cancel the intercom call, press INTERCOM. ANSWERING AN INTERCOM CALL 1. Press the INTERCOM button or TALK button. 2. When finished, press the INTERCOM button or TALK button again. 11 RECEIVING AN INCOMING TELEPHONE CALL DURING AN INTERCOM CALL During an intercom call, if you receive a telephone call, you will hear an alert tone. To answer the incoming call, press TALK or INT button once to drop the intercom call and press TALK once again to answer the telephone call. USING INTERCOM WITH A TELEPHONE CALL During a telephone call, you can use the intercom function to page other extension units and set up a private (2-way) intercom conversation with another user while the telephone call is placed on hold. Or, you can create a 3-way conversation between the telephone caller, the cordless handset and other extensions. TWO-WAY INTERCOM CALLS 1. To make an intercom call, first press the HOLD button to place the external call on hold. Then, press the INT button, and followed by the extension ID number. 2. To answer the intercom call, press HOLD to place the current call on hold first. Then press INT or TALK button to answer the intercom call. When finished, press INT or TALK button to end the intercom call. Press HOLD button to retrieve the external caller. THREE-WAY INTERCOM CALLS 1. Press HOLD button to hold the current line. 2. Press INT button, followed by the extension ID number. 3. Wait for the reply of extension you selected. 4. Once the extension replies, press the CONF button to set up three-way conference. 5. When finished, press the TALK button once. MEMORY The cordless handset and base each have their own separate memory storage areas. The handset can store forty 15-character names and 24-digit telephone numbers in memory. STORING A NAME AND NUMBER IN MEMORY 1. Press the STORE button on the handset, then the display shows ENTER NUMBER. 2. Use the keypad to enter the phone number (up to 32 digits). 3. Press the SELECT button. The display shows ENTER NAME. 4. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert a space between the first and last name. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H. 5. Press the STORE button again to save your selection. The display shows ENTER LOCATION. 6. Enter two digits to enter the location, range from 01 to 40. For example, to store the record in location #5, press "0", "5". After entering a valid location number, the record will be saved. 7. To enter another name and number in a different memory location, return to step 1 and repeat the process. STORING A REDIAL NUMBER 1. Make sure the phone is OFF (not in TALK mode). 2. Press the REDIAL button on the handset to review the redial number. 3. Press SELECT and ENTER NUMBER shows in the display. 4. Then press SELECT again and ENTER NAME shows in the display. 5. Use the keypad to enter the names. 6. Press STORE button and ENTER LOCATION shows in the display. 7. Enter two digits to enter the location, range from 01 to 40. For example, to store the record in location #5, press "0", "5". After enter a valid location number, the record will be saved. NOTE : If the number you want to redial has more than 32 digits, the telephone number cannot be stored in memory. INSERTING A PAUSE IN THE DIALING SEQUENCE Press the #PAUSE button on the touch-tone pad twice to insert a delay in the dialing sequence of a stored telephone number when a pause is needed to wait for a dial tone (for example, after you dial 9 for an outside line, or wait for a computer access tone.) Each pause counts as 1 digit in the dialing sequence. REVIEWING, CHANGING OR DELETING STORED NAMES/NUMBERS To Review: Press DIR/on the handset, then press the or button to scroll through the stored numbers. Or press the memory location number. To Change: While viewing the record, press SELECT/SAVE button. Follow the steps under Storing a Name and Number in Memory. To Delete: Press DIR/on the handset or base, then press the or button (cordless handset) to scroll to a desired memory. 1. While the entry displays, press delete to mark the entry for deletion. The display shows DELETE? 2. Press delete again to delete the entry. DIALING A STORED NUMBER Make sure the phone is ON by pressing the TALK button on the cordless handset. 1. Press the DIR button. 2. Press the desired memory location button (01-40). The number is shown on the display. 13 3. Press OK to dial the displayed number. -Or1. Make sure the phone is OFF (not in TALK mode). 2. Press the DIR button. 3. Press the desired memory location button (01-40), or use the or button to scroll to the desired telephone number. 4. Press the TALK button. The telephone number dials automatically. CHAIN DIALING FROM MEMORY Use this feature to make calls that require a sequence of numbers, such as a frequently used long distance card number. The following example shows how you can store each part of the long dialing sequence and use chain dialing to make a call through a long distance service provider: The Number For Memory Location Long Distance Access Number Authorization Code Frequently called long distance number Make sure the phone is ON. 1. Press DIR button and then press 0 followed by 7. 2. Press OK to dial the displayed number. 3. When you hear the access tone, press DIR button and then press 0 followed by 8. 4. Press OK to dail out the number stored in memory location 8. 5. At the next access tone, press DIR, 0, 8, then OK buttons in sequence. CALLER ID (CID) Caller ID (CID) is a service available from your local telephone company. For Caller ID to work on this system, you must subscribe to Caller ID service. To receive Caller ID information for a Call Waiting call, you must subscribe to the combined Call Waiting Caller ID service. This telephone system receives and displays CID information transmitted by your local telephone company. This information can include the phone number, date and time; or the name, phone number, and date and time. CID number CID phone number name line number time date RECEIVING AND STORING CID RECORDS When you receive a call, Caller ID information is transmitted by the phone company to your telephone between the first and second ring. The Caller ID information appears on your phone’s display while the phone rings, giving you a chance to monitor the information and decide whether or not to answer. If you are not at home or cannot answer, the telephone stores the information so that you can see who called while you were unavailable. Caller ID memory automatically stores the call number, date, time, phone number and name for the last 99 calls. If Caller ID memory is full, a new call record automatically replaces the oldest call record in memory. At any time, you can review the stored information for the last 99 calls. Any calls received since your last review are marked as NEW in the display, to remind you to review them. REVIEWING CALL RECORDS As calls are received and stored, the display is updated to let you know how many calls have been received. 1. Press the CID button. The most recent new call record is shown. 2. Press < button to scroll to older call records. When you reach the oldest call, the display shows START/END. 3. Press > button to scroll from the old records to recent ones. As you review call records, the display shows you the following information for each call: • The telephone number of the caller. • The numeric order of the call. • The name of the caller, if available in your service area. NOTE: If a name is received which exceeds 15 characters, the extra characters will scroll on the display. • • Time and date the call was received. NEW appears for all calls that have not been reviewed. NOTE: Check with your local phone company regarding name service availability. TRANSFERRING CID RECORDS TO MEMORY You may transfer a Caller ID record to your phone’s memory. NOTE: It is important that you format CID records correctly before storing in memory. It is not possible to reformat CID records stored in memory. 1. Use the CID/button to scroll to the desired record. 2. Press the STORE button. 3. Press the desired memory location. Example, press the number 01 key to store the record in memory location 1. You will hear a confirmation tone. DIALING A CALLER ID NUMBER When reviewing any call record in the Caller ID memory, you can dial back the caller’s number. 15 1. Make sure the phone is OFF (not in talk mode). 2. Press DIR/button once, then orbutton until the desired call record is displayed. Depending on (a) how the incoming caller’s phone number is formatted when received, and (b) whether or not you preprogrammed your local area code into memory, you may need to adjust the format of the caller’s phone number before dialing it back. The format button lets you change the format of the displayed number. Available formats include: Number of digits Explanation Example Eleven digits long distance code “1” + 3-digit area code + 7-digit telephone number. Ten digits 3-digit area code + 7-digit telephone number. 317-888-8888 Seven digits 7-digit telephone number. 888-8888 1-317-888-8888 NOTE: If the phone company does not supply all ten digits of an incoming caller’s number, you will not be allowed to adjust the format of that number. Scroll to the number you want to call back: 3. If the number does not dial as shown, press the format button. Repeat if necessary, until the correct number of digits show in the display. 4. Press the TALK button. The number dials automatically. DELETING THE CURRENT CALLER ID RECORD To delete only the record in the display: 1. Use the CID button and then < or > button to display the desired Caller ID record. 2. Press delete. DELETING ALL CALLER ID RECORDS To delete all the Caller ID records in memory: 1. Use the CID button and then < or > button to display any Caller ID record. 2. Press and hold DELETE. The display asks DELETE ALL? for several seconds. 3. Press DELETE again, within five seconds, to erase all records. The display will return to standby mode. CALLER ID ERRORS If there is an error in the transmission of information to your Caller ID phone, INCOMPLETE DATA shows in the display. If you have not subscribed to Caller ID service or it is not working, NO DATA shows in the display. CALL WAITING CALLER ID Provided you subscribe to Caller ID with Call Waiting service from your phone company, you may see who is calling when you hear the call waiting tone in the receiver. The CID information appears in the display after you hear the tone. Press flash to put the current call on hold and answer the incoming call. Press flash again when you want to return to the first call. IMPORTANT: In order to use all of the features of this unit, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service. CHANGING THE BATTERY Make sure the telephone is OFF (not in TALK mode) before you replace battery. 1. Remove the battery compartment cover. 2. Disconnect the battery plug from the jack inside the battery compartment and remove the battery pack from the handset. 3. Insert the new battery pack and reconnect the battery plug to the jack inside the compartment. 4. Put the battery compartment cover back on. 5. Place handset in charge cradle to charge. If you don’t charge the handset battery properly (for 12 hours) when you first set up the phone and/or when you install a new battery pack, the battery’s long-term performance will be compromised. BATTERY SAFETY PRECAUTIONS • Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury. 17 • Keep batteries out of the reach of children. • Remove batteries if storing over 30 days. CAUTION: To reduce the risk of fire or personal injury, use only the battery listed in the instruction book. HEADSET AND BELT CLIP OPERATION CONNECTING AN OPTIONAL HEADSET TO THE HANDSET For hands free conversation, connect the headset (optional) to the HEADSET jack as shown. The handset receiver and microphone are disabled when the headset is connected. Adjust the headset to rest comfortably on top of your head and over your ear. Move the microphone to approximately 2 to 3 inches from your mouth. • Press the talk/callback button to answer or place a call before using the headset. CONNECTING THE BELT CLIP There are two slots, one on each side of the handset. • Attach the belt clip by inserting the sides of the belt clip into the slots. Snap the ends of the belt clip into place. Headset jack Slot for belt clip Headset plug DISPLAY MESSAGES The following indicators show the status of a message or of the unit. REGISTRATION: Prompt telling you to enter registration mode of handset. ENTER NUMBER: Prompt telling you to enter the number in one of the 40 memory locations. ENTER NAME: Prompt telling you to enter the name in one of the 40 memory locations. ENTER LOCATION: Prompt telling you to assign the memory location(from 01 to 40). LINE ON HOLD: Prompt telling you that the line you selected is currently on hold. LINE IN USE: Prompt telling you that the line you selected is currently in use by other extension. REGISTER..: Prompt message telling you that register is in process. INCOMPLETE DATA: Caller information has been interrupted during transmission or the phone line is excessively noisy. ERROR: INHIBITED: Handset use is forbidden due to unknown error. PRIVACY LINE: Line use is forbidden because someone has assigned the line as privacy line. BASE IN USE: The Base unit(25413/4/5) is in use by someone so handset use is prohibited. SELECT PHONE ID: Prompt asking user to key in the ID of other extension during intercom use. DELET ALL: Prompt asking if you want to erase all Caller ID records. START/END: Indicate sthere is no additional Information Caller ID memory. NEW CALL: Indicates call has not been viewed. NO NUMBER: Indicates no Caller Number was received. NO NAME: Indicates no Caller Name was received. NO DATA: Indicates no Caller ID information was received. BLOCKED CALL: The person calling has had their information blocked from transmission. BLOCKED NAME: The person calling has had their name blocked from transmission. BLOCKED NUMBER: The person calling has had their number blocked from transmission. UNKNOWN CALLER: The incoming call is from an area not serviced by Caller ID or the information was not sent. UNKNOWN NAME: The incoming call is from an area that information regarding their name was not sent. UNKNOWN NUMBER: The incoming call is from an area that information regarding their number was not sent. 19 HANDSET SOUND SIGNALS Signal Meaning A long warbling tone (with ringer on) Signals an incoming call Three short beeps Page signal One short beep (every 7 seconds) Low battery warning TROUBLESHOOTING GUIDE TELEPHONE SOLUTIONS No dial tone • Check and repeat installation steps: Ensure the base power cord is connected to a working outlet. Ensure the telephone line cord is connected to the base and the wall jack . • Connect another phone to the same jack; if there is still no dial tone, the problem might be your wiring or local service. • The cordless handset may be out of range of the base. Move closer to the base. • Ensure the battery is properly charged (12 hours). • Ensure the battery pack installed correctly. • Did the handset beep when you pressed the TALK button? The battery may need to be charged. Dial tone is OK, but can’t dial out • Make sure the type of phone service you are subscribed to is TONE. This handset is TONE only. Handset does not ring • Make sure the handset ringer switch is turned on. • The cordless handset may be out of range. Move closer to the base. • You may have too many extension phones on your line. Try unplugging some phones. • Check for dial tone. If no dial tone is heard, see No dial tone above. You experience static, noise, or fading in and out • Change channels. • The cordless handset may be out of range of the base. Move closer to the base. • Make sure base is not plugged into an outlet with another household appliance. • Charge the battery. Unit beeps • Clean charging contacts on cordless handset and charge cradle with a soft cloth, remove comma or an eraser. • See solutions for “No dial tone” on previous page. • Replace the battery. Memory Dialing doesn't work • Did you program the memory location keys correctly? • Did you follow proper dialing sequence? Unit locks up and no communication between the base and cordless handset • Unplug the AC power supply from the wall outlet and the back of the base. Remove the handset battery. Wait for 30 seconds and plug the power supply back into the base and wall outlet. Reconnect the battery and charge for 12 hours. CALLER ID SOLUTIONS No Display • Is battery fully charged? Try replacing the battery. • Make sure that the unit is connected to a non-switched electrical outlet. Disconnect the AC power supply from the base and reconnect it. Caller ID Error Message • The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line. No Caller ID • In order to receive Caller ID information, you must subscribe to the standard name/number Caller ID service from your local telephone company. BATTERY SOLUTIONS If you experience any of the following problems, even after fully recharging the battery, you may need to replace the battery pack: • Short talk time • Poor sound quality • Limited range GENERAL PRODUCT CARE To keep your unit working and looking good, follow these guidelines: • Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose to direct sunlight or moisture. • Avoid dropping the handset, as well as other rough treatment to the phone. • Clean the phone with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this will damage the finish. • Retain the original packaging in case you need to ship the phone at a later date. • Periodically clean the charge contacts on the handset and 21 base with a clean pencil eraser. CAUSES OF POOR RECEPTION • Aluminum siding. • Foil backing on insulation. • Heating ducts and other metal construction that can shield radio signals. • You’re too close to appliances such as microwaves, stoves, computers, etc. • Atmospheric conditions, such as strong storms. • Base is installed in the basement or lower floor of the house. • Base is plugged into AC outlet with other electronic devices. • Baby monitor is using the same frequency. • Handset battery is low. • You’re out of range of the base. SERVICE If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800511-3180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by ATLINKS USA, Inc. could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at 1-800-511-3180. Or refer inquiries to: ATLINKS USA, Inc. Manager, Consumer Relations P O Box 1976 Indianapolis, IN 46206 Attach your sales receipt to the booklet for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period. Purchase date ________________________________________________ Name of store ________________________________________________ INDEX Accessory Order Form 28 Answering a Call 10 Answering an Intercom Call 11 Auto Standby 10 Basic Operation 10 Battery Safety Precautions 17 Battery Solutions 21 Before You Begin 7 Call Timer 10 Call Waiting Caller ID 17 Caller ID (CID) 14 Caller ID Errors 16 Caller ID Solutions 21 Causes of Poor Reception 22 Chain Dialing from Memory 14 Changing the Battery 17 Connecting an Optional Headset to the Handset 18 Connecting the AC (Electrical) Power 8 Connecting the Belt Clip 18 Deleting All Caller ID Records 16 Deleting the Current Caller ID Record 16 Dialing a Caller ID Number 15 Dialing a Stored Number 13 Display Messages 18 Equipment Approval Information 2 Flash 11 General Product Care 21 Handset and Charge Cradle Layout 7 Handset Sound Signals 20 Headset and Belt Clip Operation 18 23 Hearing Aid Compatibility (HAC) 3 Hold 11 Important Installation Guidelines 8 Important Installation Information 8 Inserting a Pause in the Dialing Sequence 13 Installing the Phone 8 Interference Information 2 Introduction 6 Language 9 Last Number Redial 11 Limited Warranty 23 Local Area Code 9 Making a Call 10 Making an Intercom Call with Other Extensions 11 Manual Channel Selection 10 Memory 12 Paging the Cordless Handset 11 Parts Checklist 7 Receiving an Incoming Telephone Call During an Int 12 Receiving and Storing CID Records 15 Regional Area Code 9 Registration 9 Reviewing Call Records 15 Reviewing, Changing or Deleting Stored Names/Numbe 13 Ringer On/Off Switch 10 Service 22 Storing a Name and Number in Memory 12 Storing a Redial Number 13 Telephone Set Up 9 Telephone Solutions 20 Three-Way Intercom Calls 12 Transferring CID Records to Memory 15 Troubleshooting Guide 20 Two-Way Intercom Calls 12 Using Intercom with a Telephone Call 12 Volume Adjust 11 25 LIMITED WARRANTY What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • One year, from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service: • Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials. • ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to: ATLINKS USA, Inc. c/o Thomson 11721 B Alameda Ave. Socorro, Texas 79927 • Pay any charges billed to you by the Exchange Center for service not covered by the warranty. • Insure your shipment for loss or damage. ATLINKS accepts no liability in case of damage or loss. • A new or refurbished unit will be shipped to you freight prepaid. What your warranty does not cover: • Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.) • Installation and setup service adjustments. • Batteries. • Damage from misuse or neglect. • Products which have been modified or incorporated into other products. • Products purchased or serviced outside the USA. • Acts of nature, such as but not limited to lightning damage. Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION GIVEN BY ATLINKS USA, INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. • REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. ATLINKS USA, INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. How state law relates to this warranty: • Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. • This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. If you purchased your product outside the USA: • This warranty does not apply. Contact your dealer for warranty information. 27 Visit the RCA web site at www.rca.com Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. ATLINKS USA, Inc. 101 West 103rd Street Indianapolis, IN 46290 ©2004 ATLINKS USA, Inc. Trademark(s)® Registered Marca(s) Registrada(s) Model H5400 TOCOM 00000562 (Rev. 0 E/S) 04-18 Printed in China
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