ALE 3GV26032 IP Phone with BT User Manual

Alcatel-Lucent Enterprise IP Phone with BT

User Manual

Alcatel-Lucent OmniPCX EnterpriseCommunication ServerAlcatel-Lucent IP Touch 4068 PhoneAlcatel-Lucent IP Touch 4038 PhoneAlcatel-Lucent 4039 Digital Phone
User manual3IntroductionThank you for choosing a telephone from the IP Touch and Digital Phone range manufactured by Alcatel-Lucent.Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication.A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone.,a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,communication is even more convenient using the audio keys (loudspeaker, hands free),using the convenient alphabetic keypad, you can call your correspondents by name.How to use this guideThese symbols can be supplemented by small icons or text. •Actions •KeypadLift the receiver. Numeric keypad.Hang up. Alphabetic keypad.Specific key on numeric keypad.•NavigatorMove the navigation key up, down, to the left or to the right.To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens.•Display and display keys •Audio keysPartial view of display. Loudspeaker,hands free.Display key. Adjustment “reduce”.Adjustment “increase”.•Programmable keys and icons •Other fixed keysLine key. Fixed key.Icon corresponding to key. MENU key.Voice mail access key.•Other symbols usedMeans that the function is accessible from the Menu page.Means that the function is accessible from the Perso page.Means that the function is accessible from the Info page.Means that the function is subject to programming. If necessary, contact your installer.Means that the function can be accessed by pressing a programmed key - see Program the keys for the Perso page or the add-on module.2653ab cdefjklmno2Smith John …
Contents5TocGetting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.61. Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p.71.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.71.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.81.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.81.4 IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.92. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.102.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.102.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.102.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.102.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.112.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.112.6 Make calls via your programmed call keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.112.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.112.8 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.112.9 Call back an unanswered call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.122.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p.122.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.122.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.122.13 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.133. During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.143.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.143.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.143.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.143.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.143.5 Three-way conference with internal and/or external correspondents (conference). . . . p.153.6 Talk simultaneously to more than 2 correspondents . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.153.7 Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.153.8 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.153.9 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.163.10 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.163.11 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.173.12 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.174. Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.184.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.184.2 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.184.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.184.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.194.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.194.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.194.7 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.204.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.204.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.204.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.204.11 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.215. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.225.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.225.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.225.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.225.4 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.225.5 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.225.6 Applying a selective diversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.225.7 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.235.8 Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.235.9 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.235.10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.235.11 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.235.12 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.246. Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.256.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.256.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.257. Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.267.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.267.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.267.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.267.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.267.5 Adjusting the audio functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.277.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.277.7 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.277.8 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.287.9 Program the keys for the Perso page or the add-on module . . . . . . . . . . . . . . . . . . . . . . p.287.10 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.287.11 Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.287.12 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.297.13 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.297.14 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.297.15 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.297.16 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.297.17 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.307.18 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.307.19 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.307.20 Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . . p.307.21 Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . . p.307.22 Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.317.23 Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . . p.317.24 Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.317.25 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . . p.318. ACD: Agent set/Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.328.1 Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.328.2 Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.328.3 ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.328.4 Close an agent session (LogOff) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.328.5 Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.338.6 Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.338.7 Processing group- Supervisor entry/withdrawal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.338.8 Supervision or acceptance of an assistance request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.338.9 Close a supervisor session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
Getting to know your telephone6Alcatel-Lucent IP Touch 4068Handset (possibility of a wireless handset - Bluetooth® - Alcatel-Lucent IP Touch 4068 Pho-ne only)Socket for connecting headphones or a Hands-free / Loudspeaker unitAudio keysHang-up key: to terminate a call.Hands-free/Loudspeaker Key:to make or answer a call without lifting the receiver.•Lit in hands-free mode or headset mode (short press).•Flashing in loudspeaker mode (long press).Intercom/Mute key:•During a conversation: press this key so that your correspondent can no longer hear you.•Terminal idle: press this key to answer calls automatically without picking up the receiver.To adjust the loudspeaker or handset volume up or downExtension unitAn extension unit can be fitted to your telephone. This provides additional keys which can be configured as function keys, line keys, call keys etc.To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position.LED•Green flashing: arrival of an internal call.•Orange flashing: arrival of an external call.•Red flashing: priority or alarm call.Alphabetic keypadDisplay and display keysContains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the screen.Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.Headset connected. Appointment programmed.Silent mode activated. Telephone locked.Display keys: pressing a display key activates the function shown associated with it on the screen.NavigationWelcome screensOK key: used to validate your choices and options while programming or configuring.Left-right navigator: used to move from one page to another.Up-down navigator: used to scroll through the content of a page.Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation, provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.Perso page: contains call line keys (allowing supervision of calls) and programmable call keys.Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, acti-vation of transfer function, appointment reminder, etc.Call displayIncoming call. Call in progress or outgoing call.Call on hold*. Communication in progress, secure line*For more de-tails, contact your system manager.If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call.Left-right navigator: used to check calls. Function keys and programmable keysGuide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.Messaging key to access various mail services:if the key flashes orange, a new voice message, a new text message or a call-back request has been received.'Redial' key•to access the 'Redial' function (short press),•call back on the last 8 number dialled (long press).Programmable key (F1 and F2 keys):lit when the function associated with the key is activated.Adjust the tilt of the screen
Description of the screens and Bluetooth® handset17Other1.1 Welcome screensMenu page Perso page Info pageTime and status iconDateScroll bar: shows the position on a pageCall forwarding icon Stationary: no forwarding activated. Rotating: forwarding activa-ted - blue: immediate forwarding - orange: forwarding if busy or absentDisplays the content of the page selectedMenu page: contains all functions and applications accessible via the keys associated with the words on the screen. From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last 10 numbers or intercepting calls.Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key.Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.Left-right navigator: used to move from one page to another.Up-down navigator: used to scroll through the content of a page.
Description of the screens and Bluetooth® handset811.2 Call management screenDate Incoming call icon Time and status iconCall holding icon Call in progress iconPop-up display of functions accessible while the call is taking placeIncoming call presenta-tion screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls.Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer function will not be available between a call in progress or a held call and an incoming call.Back/Exit key:used to switch from a telephone screen to an application screen. For example, can be used while a call is in pro-gress to look up a number, program an appointment reminder, etc.Calls can also be managed from the Perso page.While the call is in progress, press the Back/Exit key and display the Perso page.Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him.1.3 Application screenDate Application nameTime and status iconApplication screenEvents screenApplication screen: displays information relevant to programming or configuring the telephone.Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc.
Description of the screens and Bluetooth® handset911.4IP Touch Bluetooth® Wireless handset (only available on Alcatel-Lucent IP Touch 4068 Phone set)Off-hook/On-hook and Volume/Mute keysLED Green flashing: normal operation.Green steady: handset charging.Orange flashing: battery charge low or handset outside coverage zone.Orange steady: malfunction.Off-hook/On-hook: press this key to take or terminate a callVolume/Mute:•short successive presses to change the handset volume level (3 levels)•long press to ensure your correspondent no longer hears youBatteryThe battery recharges when the Bluetooth® handset is on its base.•BatteriesIf the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.21
Using your telephone102Other2.1 Making a call•If the internal or outside number does not reply:dial directly the number for your calllift the receivernumber requiredlift the receiver (IP Touch Bluetooth® Wireless handset - IP Touch 4068 Phone)number requiredhands free number requiredprogrammed line keycorrespondent’s nameduring a conversationTo make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line.For the operator, dial '0' (by default).broadcast a message on the loudspeaker of the free terminalrequest callback to a busy terminalsend a written messagesend a voice message go to next screen2653ab cdefjklmnoOR2653ab cdefjklmnoOR2653ab cdefjklmno2653ab cdefjklmnoORORPaulConversation 00:23'LS announceORCall backORText mailORText mailOR2.2Receiving a call2.3Using the telephone in 'Hands free' modeTerminal idle:Call in progress:lift the receiverlift the receiver (IP Touch Bluetooth® Wireless handset - IP Touch 4068 Phone)hands free press the key next to the 'incoming call' iconOR OR ORPaulis callingyou are in hands free modepress and releaseterminate your callduring a conversationpress and releaseDuring a conversation, you can lift the receiver without terminating the call.PaulConversation 00:23'
Using your telephone1122.4Activating the loudspeaker during a conversation (receiver lifted) - Loudspeaker2.5 Calling your correspondent by name (company directory)*Name must be entered in format name/space/first name.the loudspeaker key flashesduring a conversationactivate loudspeaker(long press)The key is no longer litadjust volume (9 levels)deactivate loudspeaker (long press)press and release the loudspeaker key to switch to hands free mode (light steady).PaulConversation 00:23'ORenter the name or initials or the surname and first name of your correspondentselect the type of search you want (last name, last name and first name* or initials*)Display of all the correspondents meeting the search criteriadisplay the previous and next namespress the key associated with the correspondent to callmodify the searchThis key is used to display the entire name when it is truncated.OROR2.6 Make calls via your programmed call keys2.7 Calling from the common directoryYour terminal has access to a common directory of outside numbers.2.8 Redialling access the 'Perso' pagefind the correspondent you want to call from the programmed call keyscall the chosen correspondentPERSO10:30Helen directory number2653ab cdefjklmno'Redial' key reach the 'Menu' pagelast number redialORmenu10:30Redial
Using your telephone1222.9 Call back an unanswered call•Call back the last caller•List of last callers•Erase the list of unanswered calls:2.10 Requesting automatic callback if internal number is busyreach the 'Menu' pagecall back the last callerreach the 'Menu' pageselect a name or a numberreach the 'Menu' pageCallback last callermenu10:30No replyLast caller :menu10:30No replynon replied internal callsORnon replied external callsRecallmenu10:30No replynon replied internal callsORnon replied external callsinternal number busy callback request acknowledgedCall back2.11Answering an internal call in intercom modeYou can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity.•To activate - terminal idle:•To deactivate - terminal idle:2.12Sending DTMF signalsDuring a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.corresponding LED lights upWhen your caller hangs up, intercom mode remains active.the corresponding LED goes outduring a conversationto activateThe function is automatically cancelled when you hang up.PaulConversation 00:23'*ORSend DTMF
Using your telephone1322.13 Mute, so that your correspondent cannot hear youYou can hear your correspondent but he/she cannot hear you:•The terminal:•The Bluetooth® receiver (IP Touch 4068 Phone):The key lights upduring a conversationdisable microphoneThe key is no longer litresume the conversationpress the handset volume/mute key (press and hold)PaulConversation 00:23'
During a conversation143Other3.1 Making a second call during a conversation•Other methods for calling a second correspondent•To cancel your second call and recover the first:3.2 Answering a second call during a conversation•A second correspondent is trying to call you:during a conversationnumber of second correspondentthe first call is on holdDial directly the number for your call.Name of second correspondent.- To access the 'Redial' function (press and hold).- Call back on the last 10 number dialled (short press).Programmed line key.If you make an error, hang up: your telephone will ring and you will recover your first call.PaulConversation 00:23'New call2653ab cdefjklmnoJohnConversation 00:232653ab cdefjklmnoJohnConversation 00:23Enquiry offORPaulConversation 00:23'during a conversationname or no. of the caller displayed for 3 secondsPaulConversation 00:23'Paulis callingAnswer call displayed:•To return to your first caller and end the conversation in progress:3.3Switching between calls (Broker call)During a conversation, a second call is on hold.To accept the second call:3.4Transferring a call•To transfer your call to another number:line key for which icon is flashingthe first call is on holdkey associated with the 'incoming call' iconORTake callJohnConversation 00:23JohnConversation 00:23PaulIn conversationOR ORkey associated with the 'incoming call' iconyour first call is placed on holdJohnConversation 00:23PaulConversation 00:52during a conversationCalling a second person during a conversationthe first call is on holdPaulConversation 00:23'2653ab cdefjklmnoJohnConversation 00:23
During a conversation153•If the number receiving the transfer answers:You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above.3.5Three-way conference with internal and/or external correspondents (conference)During a conversation, a second call is on hold:Cancel conference and return to first correspondent (if conference is active):Hang up on all correspondent (if conference is active):After the conference, to leave your two correspondents talking together:Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).Transferselect the 'conference' functionJohnConversation 00:23ConferencePaulJohn 00:23End conferenceEnd conferenceORTransferOR3.6Talk simultaneously to more than 2 correspondentsYou are in a conference call with 2 correspondents. To add another correspondent to the conference:3.7Casual conferenceDuring a 3-way conference, you can add up to three additional participants.3.8Placing a call on hold (hold)•Exclusive hold:during a conversation, you wish to place the call on hold and recover it later, on the same telephone.correspondent’s name or numberPaulJohn 00:23Add2653ab cdefjklmnoORInsertConferenceNumber of participants: You are in a 3-way conferenceyour correspondent answersnumber requiredAdd2653ab cdefjklmnoInsertduring a conversationyour call is placed on holdPaulConversation 00:23'Put on holdPaulOn hold
During a conversation163•Recover the call on hold:•Common hold:to recover your call on any telephone in your system.Recover the call on hold from any telephone:3.9 Placing an outside call on hold (parking)You can place an outside call on hold and recover the call on another telephone:key associated with the 'incoming call' iconduring a conversationyour call is placed on holdkey associated with the 'incoming call' iconPaulOn holdPaulConversation 00:23'PaulConversation 00:23'HoldPaulConversation 00:23'during a conversationA parking announcement message is displayed on the screen of the parking destination set.Park/retrieve callPaulConversation 00:23'Park the call•To recover the parked call:To automatically take the parked call, pick up the handset of the parking destination set.3.10Intrusion into an internal conversationYour correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:•Protection against intrusion:reach the 'Menu' pageIf the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.Park/retrieve callmenu10:30SettingsMy servicesConsultationCall pick up servicesPark/retrieve csame key to exitpress programmed keyenter the numberProtection is cancelled when you hang up.IntrusionIntrusionIntrusion protection2653ab cdefjklmno
During a conversation1733.11 Adjust audio volumeDuring a call, to adjust the volume level of the loudspeaker or receiver:3.12 Signal malicious callsduring a conversationadjust audio volumePaulin conversationORThis key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message.Malicious
Sharing184Other4.1 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:4.2 Manager/secretary filteringSystem configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries.•From the manager’s or secretary’s telephone:reach the 'Menu' pageNight service call pick upmenu10:30SettingsMy servicesConsultationCall pick up servicesNight service capick upincoming calls are filtered by a chosen person (secretary, etc.)press programmed keysame key to cancelFiltering is indicated on the manager’s telephone by the icon corresponding to the “filtering” programmed key.Screened list :4.3Call pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.•If the telephone ringing is in your own pick-up group:•If the telephone ringing is not in your pick-up group:reach the 'Menu' pagereach the 'Menu' pagenumber of telephone ringingThe system can be configured to prevent call pick-up on certain telephones.Group call pick upmenu10:30SettingsMy servicesConsultationCall pick up servicesGroup call pick Individual call pick upmenu10:30SettingsMy servicesConsultationCall pick up servicesIndivid pick up2653ab cdefjklmno
Sharing1944.4 Hunting groups•Hunting group call:certain numbers can form a hunting group and can be called by dialling the group number.•Temporary exit from your hunting group:•Return into your group:Group No.reach the 'Menu' pageyour group numberreach the 'Menu' pageyour group numberBelonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.2653ab cdefjklmnoGo out of hunting groupmenu10:30SettingsMy servicesConsultationAdditional servicOut hunting grp2653ab cdefjklmnoGo into hunting groupmenu10:30SettingsMy servicesConsultationAdditional servicIn hunting grp2653ab cdefjklmno4.5Calling an internal correspondent on his/her pagerThe number called does not answer and you know that the person called has a pager:4.6Answering a call on your pager A call on your pager can be answered from any telephone within the system.number called number calledpaging in progress is displayedYour correspondent can answer from any telephone in the system.2653ab cdefjklmnoPaging2653ab cdefjklmnoyour pager beepsreach the 'Menu' pageyour extension numberPaging answermenu10:30SettingsMy servicesConsultationPagingPaging answer2653ab cdefjklmno
Sharing2044.7 Calling a correspondent on his/her loudspeaker Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:4.8 Sending a written message to an internal correspondentyour correspondent does not replyyou are connected to the loudspeaker on your correspondent’s phone (if he/she has the hands free function)PaulLS announceenter the number of the terminal to receive the messageenter the first letters of the nameselect a predefined messageselect a predefined message to complete compose a new messagecomplete your messagenew text messaSend2653ab cdefjklmnoORText mailSend a text message toxxx xxxPredefined msgORTo completeORMsg to createText mailxxxxxx xxxApply4.9Send a voice message copy4.10Sending a recorded message to a number / a distribution listpersonal codedisplay number of new and old messagesnumber to be calledcorrespondent’s name send messagenew voice mess2653ab cdefjklmnoConsultForward msgText mailRecord your messageExit2653ab cdefjklmnoORSpell nameOR#Sendpersonal code record messageend of recording number to be called correspondent’s namesend message end of broadcastnew voice mess2653ab cdefjklmnoSendVoice mailRecord your messageExit2653ab cdefjklmnoORSpell nameOR#SendORExit
Sharing2144.11 Broadcasting a message on the loudspeakers of a station groupA message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:speak, you have 20 secondsnumber of broadcast groupThe message will only be broadcast on terminals not in use and which have a loudspeaker.2653ab cdefjklmnoOR
Keep in touch225Other5.1 Diverting calls to another number (immediate diversion)The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).5.2 Diverting your calls to your voice message service5.3 When you return, consult recorded messagesThe light indicates that messages have been received.number to be calleddiversion is acknowledgedYou can make calls, but only the destination number can call you.Immediate forwa2653ab cdefjklmnodiversion is acknowledgedImm fwd to VMdisplay name of sender, with date, time and ranking of messagepersonal codelisten to message erase messagecall back sender of messagearchive the message terminate consultationnew voice mess2653ab cdefjklmnoConsultReplayOREraseORCall backORSaveORExit5.4Diverting calls to your pagerCallers will thus be able to contact you while you are moving around the company:5.5Forwarding your calls from the receiving terminal (“Follow me”)You wish to receive your calls in your present location:Use the “Follow me” function.5.6Applying a selective diversion You can forward your primary number and your secondary number or numbers to different sets.diversion is acknowledgedpress programmed keyRadio pagingyour extension numberdiversion is acknowledgedpress programmed keyyour extension numberRemote forwardOther fwdRemote forward2653ab cdefjklmnoOR2653ab cdefjklmnoreach the 'Menu' pageselect the number to forward number receiving diversionmenu10:30SettingsMy servicesConsultationForward servicePrincipal line selectionORSecond line selection2653ab cdefjklmno
Keep in touch2355.7 Cancelling all diversions5.8 Cancelling a specific diversion5.9 Diverting calls when your line is busy (divert if busy)Callers will thus be able to contact you while you are moving around the company:programme another type of diversionDeactivateDeactivate forwORprogrammed key corresponding to type of diversion (group or selective)reach the 'Menu' pagediversion is acknowledgednumber receiving diversiondiversion is acknowledgedpress programmed key number receiving diversionForward on busyORmenu10:30ForwardOther fwdForward on bus2653ab cdefjklmnoOR2653ab cdefjklmno5.10 Do not disturbYou can make your terminal temporarily unavailable for all calls.5.11 Leaving a recorded message for internal callersYou can leave a message on your terminal which will be displayed on the screen of the terminal calling you.diversion is acknowledgedCallers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.Do not disturb on/offSettingsMy servicesConsultationDo not disturb &lockingDo not disturb on/offselect a predefined message select a predefined message to completecompose a new message complete your messagenew text messaFwd to textText mailFwd to textPredefined msgORTo completeORMsg to createText mailxxxxxx xxxApply
Keep in touch2455.12 Consulting written messagesThe light indicates that messages have been received.number of messages receiveddisplay name of sender, with date, time and ranking of messagecall back sender of messagerecord message next messageanswer with a text messageterminate consultationnew text messaRead messageORRecallORSaveORNext messageORText answerOR
Managing your charges256Other6.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers.6.2Finding out the cost of an outside call made for an internal user from your terminalreach the 'Menu' pagenumber of business accountnumber requiredmenu10:30SettingsMy servicesConsultationAdditional servicBusiness accouncode2653ab cdefjklmno2653ab cdefjklmnoreach the 'Menu' pagemenu10:30SettingsMy servicesConsultationConsultation & callbacksCharging informations
Programming your telephone267Other7.1 Initializing your voice mailbox7.2 Customising your voice greetingYou can replace the greeting message by a personal messagelight flashesenter your personal code then record your name according to voice guide instructionsYour personal code is used to access your voice mailbox and to lock your telephone.personal codeto return to the default messagerecord message end of recordingapply re-record a message replay messageVoice mail2653ab cdefjklmnoPerso optionsGreeting msgPerso greetingNormal promptORPerso greetingVoice mailGreeting recordingEndAcceptORRestartORReplay7.3Modify the password for your phone set7.4Modify the password for your voice mailboxreach the 'Menu' pageold code (4 digits)new code (4 digits);enter new password again to confirmThis code acts as a password controlling access to programming functions and the user 'Set Locking ' function (code by default: 0000).menu10:30SettingsPhonePassword2653ab cdefjklmno2653ab cdefjklmnoORApply2653ab cdefjklmnoORApplypersonal codenew code (4 digits)As long as your voice mailbox has not been initialized, personal code is 1515.Voice mail2653ab cdefjklmnoPerso optionsAdmin optionsPasswordMy password2653ab cdefjklmno#
Programming your telephone2777.5 Adjusting the audio functionsTChoose the tune:TAdjusting the ringer volume:TActivate/deactivate silent mode:TActivate/disable meeting mode (progressive ringing):reach the 'Menu' page;select the type of call to which the ringing is to be associatedselect the melody of your choice (16 tunes)select the volume of your choice: (12 levels)to activate to deactivateto activate to deactivatemenu10:30SettingsPhoneRingingInternal callORExternal callORPriority CallRinging levelORMore options¤ Silent mode× Silent modeMore options¤ Progressive ringing× Progressive ringingTTActivate/deactivate discreet ring mode:TAdjust ringer volume while a call arrives7.6Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 Phone) 7.7Selecting the welcome pageThis function is used to choose the page displayed by default on the telephone.to activate to deactivateyour telephone ringsadjusting the ringer volume¤ One beep before ringingOR¤ Three beeps before ringing× One beep before ringingOR× Three beeps before ringingPaulis callingORreach the 'Menu' pageincrease or decrease the contrastmenu10:30SettingsPhoneContrastORselect the default pagemenu10:30SettingsPhoneHomepage
Programming your telephone2877.8 Selecting language7.9 Program the keys for the Perso page or the add-on moduleYou can program call numbers and functions for the 'Perso' page keys and the add-on module keys.To program a number:To program a function:reach the 'Menu' pageenter your personal passwordselect the language of your choicemenu10:30SettingsPhoneLanguage2653ab cdefjklmnoaccess the Perso page using the navigatorpress the key you want to programto program a numberto program a functionEnter the numberEnter the name applyfollow informations displayed on the screenPERSO10:30Speed dialORMy servicesSpeed dial2653ab cdefjklmnoApplyMy servicesOther possibilities:7.10Programming direct call keys (F1 and F2 keys)7.11Erase a programmed keymodify contents of entry displayeddeleteModifyORErasepress a programmable key (F1 or F2)to program a numberto program a functionfollow informations displayed on the screenSpeed dialORMy servicesreach the 'Menu' pageaccess the 'perso' page if necessaryselect the key to erasepress a programmable key (F1 or F2)menu10:30SettingsPhoneKey programPerso pageORErase
Programming your telephone2977.12 Programming an appointment reminderYou can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).The 'Appointment programmed' icon is displayed on the welcome page.•At the programmed time, your telephone rings:•To cancel your reminder request:The 'Appointment programmed' icon disappears from the welcome page.7.13 Identify the terminal you are onThe number of your telephone is displayed on the 'Info' page.reach the 'Menu' pageenter time of appointmentDial the number of the appointment destination setIf your calls are diverted to another terminal, the diversion is not applied to the reminder call.reach the 'Menu' pagemenu10:30AppointmentAppointmenthour2653ab cdefjklmno2653ab cdefjklmnomenu10:30AppointmentEraseAccess the Info page using the navigator.7.14 Lock / unlock your telephone7.15 Configuring the audio jack of your telephoneBy default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.7.16 Call the associated setThe number of another set can be associated with your set number (see Modify the associated number).To call it:your telephone is locked/unlockedreach the 'Menu' pagedepending the displayed informations, enter your password or confirmmenu10:30Lock2653ab cdefjklmnoreach the 'Menu' pagemenu10:30SettingsPhoneJack plugHeadsetORExternal hands-ORExternal loudspeakerstart the callSettingsMy servicesConsultationAssociate servicCall from assoc
Programming your telephone3077.17 Forward your calls to the associated numberIf you have previously defined an associated number, you can forward your calls to this number.7.18 Modify the associated numberThe associated number can be a phone set number, the voice mail number or the pager number.for forwarding when you do not answerfor immediate forwarding when your line is busyfor forwarding if you do not answer or if you are busyto cancel the forwarding to associate functionSettingsMy servicesConsultationAssociate servicOverflow to associateOROverflow if busassociateOROvflow busy/noto assocORDeact overflow associateApplyreach the 'Menu' pageacceptance of the programming is displayedenter your personal passwordenter the new associated numbermenu10:30SettingsMy servicesAssociate2653ab cdefjklmnoModify2653ab cdefjklmno7.19 The Tandem configurationThis configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual directory, last number redial, out of service, set padlock, etc.For more information regarding this configuration, contact the person in charge of your installation.7.20 Create, modify or consult your intercom list (max. 10 numbers)7.21Installing a Bluetooth® Wireless Technology handset (matching) - Alcatel-Lucent IP Touch 4068 PhoneBefore a Bluetooth® headset can be used, it must be correctly matched to the terminal. reach the 'Menu' pagefollow instructions given on displaymenu10:30SettingsMy servicesInterphonyreach the 'Menu' pageyou will hear a 3 note signal and the LED will flash green and orange alternatelywith the handset turned off, press the 2 Bluetooth® handset keys at the same time (long press)menu10:30SettingsPhoneBluetoothAdd device
Programming your telephone3177.22 Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set.•IP Touch Bluetooth® Wireless handsetThe handset has a LED and two buttons.• Green flashing: normal operation.•Green steady: handset charging.• Orange flashing: battery charge low or handset outside coverage zone.• Orange steady: malfunction.•Off-hook/On-hook and Volume/Mute keys7.23Installing a Bluetooth® Wireless Technology headset (matching) - Alcatel-Lucent IP Touch 4068 PhoneBefore a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching operation, the headset must be in detectable mode*.searching for Bluetooth® equipment, wait until the detected equipment type and the address is displayedselect the relevant equipmentthe 3 note audible signal indicates that the handset has been installed correctly (the LED flashes green or orange depending on the battery charge level)AddOff-hook/On-hook: press this key to take or terminate a call.Volume/Mute:•short successive presses to change the handset volume level (3 levels)•long press to ensure your correspondent no longer hears youreach the 'Menu' pagemenu10:30SettingsPhoneBluetooth* Refer to the user documentation supplied with the headset.7.24Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP Touch 4068 PhoneRefer to the user documentation supplied with the headset.7.25Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technologysearching for Bluetooth® equipment, wait until the detected equipment type and the address is displayedselect the relevant equipmentacknowledgement message and display of the headset icon on the terminal screenapply your choice enter the PIN code of the headset *Add deviceAdd2653ab cdefjklmnoreach the 'Menu' pagedisplay of the different equipment matchedselect the equipment to be removedmessage acknowledging the equipment has been removedapply your choicemenu10:30SettingsPhoneBluetoothMy devicesRemove dvc
ACD : Agent set/Supervisor station328Other8.1 Agent setA call centre solution allows optimum distribution of calls to agents according to their availability and skills.8.2 Open a supervisor session (LogOn)•For a decision maker agent:8.3 ACD application welcome screenOnce the ACD session is open, the agent can access the ACD application dedicated functions.enter the identifier numberenter your personal passwordenter the processing group numberselect the processing group from a listmenu10:30LogOn2653ab cdefjklmno2653ab cdefjklmno2653ab cdefjklmnoORListAlcatel-Lucent IP Touch 4038/4068 & 4039 Digital Phone setsPersoPersoCCAvailable AgentUnavailable WrapUpSupervisor Queue infoLogOff Private infoWelcome guide ACR manage.8.4Close an agent session (LogOff)This function allows the agent to be 'logged out' from the ACD application.The 'logged out' function is activated; by default, on opening an agent session (system configuration), by the supervisor or by the agent himself.The agent changes this 'logged out' status by pressing the display key associated with this function.After each ACD call, the agent automatically assumes Wrap-up mode.During this mode, the agent does not receive any ACD calls and can carry out the tasks associated with a call.This mode can be terminated at any time by pressing the display key associated with the Wrap-Up function or by waiting for the end of the timer (system configuration).When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his supervisor directly by pressing this key.by pressing this key, the agent accesses information regarding the queue (number of calls waiting, average or maximum waiting time, number of free, busy or logged out agents.Pressing this key informs the agent about the configuration of his set (forwarding status, presence of new messages, associated set, name and number of the set, etc.).This key allows the agent to configure the welcome messages, recording, activation/deactivation, loading or playback of a welcome message.Access to welcome message configuration involves entering the agent identifier number and a password.The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas.Expertise areas can be assigned or deleted one by one or globally.During a communication, the agent can send an assistance request to the supervisors.This request can be accepted by a supervisor or rejected if the supervisors are absent, not available or reject the request.UnavailableWrapUpSupervisorQueue infoPrivate infoWelcome guideACR manage.Helpthe session is closedenter your personal passwordLogOff2653ab cdefjklmnoApply
ACD : Agent set/Supervisor station3388.5 Supervisor stationThe supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity, intrude or listen-in discretely on a call.8.6 Open a supervisor session (LogOn)8.7 Processing group- Supervisor entry/withdrawalA supervisor can also perform the agent function from the same set.enter the identifier numberenter your personal passwordAlcatel-Lucent IP Touch 4038/4068 & 4039 Digital Phone setsmenu10:30LogOn2653ab cdefjklmno2653ab cdefjklmnoPersoPersoCC1300Entry Queue infoLogOff Private infoWelcome guide ACR manage.select the processing group from a listselect the processing group from a listEntry2653ab cdefjklmnoOR8.8Supervision or acceptance of an assistance requestThe supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help' function key in the 'Perso' page.8.9Close a supervisor sessionAlcatel-Lucent IP Touch 4038/4068 & 4039 Digital Phone setsby pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor can then listen in on the conversation between an agent and his correspondent, but cannot participate in the conversation.this key allows the supervisor to intrude in a communication.This intrusion is signalled to the agent and his correspondent by an audible beep and the supervisor can cut-in on the conversation at any time.If the agent on-hooks or if the supervisor presses the 'Help' key, only the supervisor and the correspondent will be in communication.The agent is in communication with a correspondent. This function allows the supervisor to talk just with the agent without the correspondent being informed of this intrusion (restrictive).the supervisor can view on his display the dynamic states (out of service, ACD calls, private calls, Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.) of an agent in real-time.Pressing this key results in the rejection of an agent assistance request.PersoACD ListeningAgent number :Listen IntrusionRestrictive PermanentCancelListenIntrusionRestrictivePermanentCancelthe session is closedenter your personal passwordLogOff2653ab cdefjklmnoApply
Guarantee and clauses34howtocIndependently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice.The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer.Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products.To avoid accidentally damaging the set telephone line connector, make sure you position the cord correctly in the compartment intended for this purposeThe ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear.The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit.Declaration of complianceEC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch 4038/4068 (that can be equipped with a Bluetooth® handset) and 4039 Digital Phone products comply with the essential demands of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.Alcatel-Lucent IP Touch 4068 Phone & IP Touch Bluetooth® wireless handset This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.Operation is subject to the following two conditions : (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interferencethat may cause undesired operation. Warning : changes or modifications made to this equipment not expressly approved by AlcatelLucent Enterprise may void the FCC authorization to operate this equipment.This equipment has been tested and found to comply with the limits for a class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection Information relative to the environmentThis symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product.Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners.The information presented is subject to change without notice.Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2007 Alcatel-Lucent. All rights reserved. MU19006BSAB-E800ed01-Draft-2807against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try correct the interference by consulting thedealer.This Class B digital apparatus complies with Canadian ICES-003.

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