User Manual
Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4068 Phone
Alcatel-Lucent IP Touch 4038 Phone
Alcatel-Lucent 4039 Digital Phone
User manual
3
Introduction
Thank you for choosing a telephone from the IP Touch and Digital Phone range manufactured by Alcatel-Lucent.
Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication.
A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
your telephone.,
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
communication is even more convenient using the audio keys (loudspeaker, hands free),
using the convenient alphabetic keypad, you can call your correspondents by name.
How to use this guide
These symbols can be supplemented by small icons or text.
•Actions •Keypad
Lift the receiver. Numeric keypad.
Hang up. Alphabetic keypad.
Specific key on numeric keypad.
•Navigator
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
•Display and display keys •Audio keys
Partial view of display. Loudspeaker,
hands free.
Display key. Adjustment “reduce”.
Adjustment “increase”.
•Programmable keys and icons •Other fixed keys
Line key. Fixed key.
Icon corresponding to key. MENU key.
Voice mail access key.
•Other symbols used
Means that the function is accessible from the Menu page.
Means that the function is accessible from the Perso page.
Means that the function is accessible from the Info page.
Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - see Program the keys
for the Perso page or the add-on module.
2
6
5
3
ab c
def
jkl
mno
2
Smith John
…
Contents
5
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1. Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p.7
1.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.4 IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.11
2.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.11
2.6 Make calls via your programmed call keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.8 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.9 Call back an unanswered call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.13 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3. During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.5 Three-way conference with internal and/or external correspondents (conference). . . . p.15
3.6 Talk simultaneously to more than 2 correspondents . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.7 Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.8 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.9 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
3.10 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
3.11 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
3.12 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4. Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.2 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.7 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.20
4.11 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.21
5. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.4 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.5 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.22
5.6 Applying a selective diversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.7 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.8 Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.9 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.11 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.12 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
6. Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
6.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
6.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.25
7. Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.5 Adjusting the audio functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.7 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.8 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.9 Program the keys for the Perso page or the add-on module . . . . . . . . . . . . . . . . . . . . . . p.28
7.10 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.11 Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.12 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.13 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.14 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.15 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.16 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.17 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.18 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.19 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.20 Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . . p.30
7.21 Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . . p.30
7.22 Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
7.23 Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . . p.31
7.24 Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
7.25 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . . p.31
8. ACD: Agent set/Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.1 Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.2 Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.3 ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.4 Close an agent session (LogOff) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.5 Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.6 Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.7 Processing group- Supervisor entry/withdrawal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.8 Supervision or acceptance of an assistance request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.9 Close a supervisor session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
Getting to know your telephone
6
Alcatel-Lucent IP Touch 4068
Handset
(possibility of a wireless handset -
Bluetooth® - Alcatel-Lucent IP Touch 4068 Pho-
ne only)
Socket for connecting headphones or a
Hands-free / Loudspeaker unit
Audio keys
Hang-up key:
to terminate a call.
Hands-free/Loudspeaker Key:
to make or answer a call without lifting the receiver.
•Lit in hands-free mode or headset mode (short press).
•Flashing in loudspeaker mode (long press).
Intercom/Mute key:
•During a conversation: press this key so that your correspondent can no longer hear you.
•Terminal idle: press this key to answer calls automatically without picking up the receiver.
To adjust the loudspeaker or handset volume up or down
Extension unit
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels:
push the holding strip of the unit backwards to you and lift it. Install
the label under the keypad, in the housing designed for, and place the keypad back
into position.
LED
•Green flashing: arrival of an internal call.
•Orange flashing: arrival of an external call.
•Red flashing: priority or alarm call.
Alphabetic keypad
Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the
screen.
Transfer icon:
pressing the key next to this icon allows you to program or change the transfer function.
Headset connected. Appointment programmed.
Silent mode activated. Telephone locked.
Display keys:
pressing a display key activates the function shown associated with it on the screen.
Navigation
Welcome screens
OK key:
used to validate your choices and options while programming or configuring.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
Back/Exit key:
to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
Menu page:
contains all functions and applications accessible via the keys associated with
the words on the screen.
Perso page:
contains call line keys (allowing supervision of calls) and programmable call
keys.
Info page:
contains information on the telephone and the status of its functions: name, telephone number, number of messages, acti-
vation of transfer function, appointment reminder, etc.
Call display
Incoming call. Call in progress or outgoing call.
Call on hold*. Communication in progress, secure line
*For more de-
tails, contact your system manager.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
Left-right navigator:
used to check calls.
Function keys and programmable keys
Guide key:
used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
Messaging key to access various mail services:
if the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key
•to access the 'Redial' function (short press),
•call back on the last 8 number dialled (long press).
Programmable key (F1 and F2 keys):
lit when the function associated with the key is activated.
Adjust the tilt of the screen
Description of the screens and
Bluetooth® handset
1
7
Other
1.1 Welcome screens
Menu page Perso page Info page
Time and status icon
Date
Scroll bar
: shows
the position on a
page
Call forwarding icon
Stationary:
no forwarding
activated.
Rotating:
forwarding activa-
ted -
blue: immediate forwarding -
orange: forwarding if busy or
absent
Displays the content of the
page selected
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last 10 numbers or intercepting calls.
Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or
modified via the Information key.
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
messages, activation of transfer function, appointment reminder, etc.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
Description of the screens and Bluetooth® handset
8
1
1.2 Call management screen
Date Incoming call icon Time and status icon
Call holding icon Call in progress icon
Pop-up display
of functions
accessible while
the call is taking
place
Incoming call presenta-
tion screen.
This screen is
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in pro-
gress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
1.3 Application screen
Date Application name
Time and
status icon
Application
screen
Events screen
Application screen: displays information relevant to programming or configuring the telephone.
Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Description of the screens and Bluetooth® handset
9
1
1.4
IP Touch Bluetooth® Wireless handset
(only available on Alcatel-Lucent IP Touch 4068 Phone set)
Off-hook/On-hook and
Volume/Mute keys
LED
Green flashing: normal
operation.
Green steady: handset
charging.
Orange flashing: battery
charge low or handset
outside coverage zone.
Orange steady:
malfunction.
Off-hook/On-hook:
press this key to take or
terminate a call
Volume/Mute:
•short successive
presses to change
the handset
volume level (3
levels)
•long press to
ensure your
correspondent no
longer hears you
Battery
The battery recharges when the Bluetooth® handset is on its base.
•Batteries
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/
On-hook key to take or terminate the call. Just off-hook/on-hook the Bluetooth®
handset.
2
1
Using your telephone
10
2
Other
2.1 Making a call
•If the internal or outside number does not reply:
dial directly
the number
for your call
lift the
receiver
number
required
lift the receiver
(IP Touch Bluetooth®
Wireless handset -
IP Touch 4068 Phone)
number
required
hands free number
required
programmed
line key
correspondent’s
name
during a conversation
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
For the operator, dial '0' (by default).
broadcast a message on
the loudspeaker of the
free terminal
request callback to a
busy terminal
send a written
message
send a voice message go to next screen
2
6
5
3
ab c
def
jkl
mn
o
OR
2
6
5
3
ab c
def
jkl
mno
OR
2
6
5
3
ab c
def
jkl
mn
o
2
6
5
3
ab c
def
jkl
mn
o
OR
OR
Paul
Conversation 00:23'
LS announce
OR
Call back
OR
Text mail
OR
Text mail
OR
2.2
Receiving a call
2.3
Using the telephone in 'Hands free' mode
Terminal idle:
Call in progress:
lift the
receiver
lift the receiver
(IP Touch
Bluetooth®
Wireless handset -
IP Touch 4068
Phone)
hands free press the key next to the
'incoming call' icon
OR OR OR
Paul
is calling
you are in hands free
mode
press and
release
terminate
your call
during a
conversation
press and release
During a conversation, you can lift the receiver without terminating the call.
Paul
Conversation 00:23'
Using your telephone
11
2
2.4
Activating the loudspeaker during a conversation (receiver lifted) -
Loudspeaker
2.5 Calling your correspondent by name (company directory)
*Name must be entered in format name/space/first name.
the loudspeaker key flashes
during a
conversation
activate loudspeaker
(long press)
The key is no longer lit
adjust volume
(9 levels)
deactivate
loudspeaker
(long press)
press and release the loudspeaker key to switch to hands free mode (light steady).
Paul
Conversation 00:23'
OR
enter the name or initials or
the surname and first name
of your correspondent
select the type of search you
want (last name, last name
and first name* or initials*)
Display of all the correspondents
meeting the search criteria
display the
previous and
next names
press the key
associated with the
correspondent to call
modify the search
This key is used to display the entire name when it is truncated.
OR
OR
2.6 Make calls via your programmed call keys
2.7 Calling from the common directory
Your terminal has access to a common directory of outside numbers.
2.8 Redialling
access the
'Perso' page
find the correspondent you
want to call from the
programmed call keys
call the chosen
correspondent
PERSO
10:30
Helen
directory
number
2
6
5
3
ab c
def
jkl
mn
o
'Redial' key reach the 'Menu'
page
last number redial
OR
menu
10:30
Redial
Using your telephone
12
2
2.9 Call back an unanswered call
•Call back the last caller
•List of last callers
•Erase the list of unanswered calls:
2.10 Requesting automatic callback if internal number is busy
reach the 'Menu'
page
call back the last caller
reach the 'Menu'
page
select a name or
a number
reach the 'Menu'
page
Callback last caller
menu
10:30
No reply
Last caller :
menu
10:30
No reply
non replied
internal calls
OR
non replied
external calls
Recall
menu
10:30
No reply
non replied
internal calls
OR
non replied
external calls
internal number busy callback request acknowledged
Call back
2.11
Answering an internal call in intercom mode
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
•To activate - terminal idle:
•To deactivate - terminal idle:
2.12
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
corresponding LED lights up
When your caller hangs up, intercom mode remains active.
the corresponding LED goes out
during a
conversation
to activate
The function is automatically cancelled when you hang up.
Paul
Conversation 00:23'
*
OR
Send DTMF
Using your telephone
13
2
2.13 Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
•The terminal:
•The Bluetooth® receiver (IP Touch 4068 Phone):
The key lights up
during a
conversation
disable microphone
The key is no longer lit
resume the
conversation
press the handset
volume/mute key (press
and hold)
Paul
Conversation 00:23'
During a conversation
14
3
Other
3.1 Making a second call during a conversation
•Other methods for calling a second correspondent
•To cancel your second call and recover the first:
3.2 Answering a second call during a conversation
•A second correspondent is trying to call you:
during a
conversation
number of
second
correspondent
the first call is on hold
Dial directly the number for your call.
Name of second correspondent.
- To access the 'Redial' function (press and hold).
- Call back on the last 10 number dialled (short press).
Programmed line key.
If you make an error, hang up: your telephone will ring and you will recover your first
call.
Paul
Conversation 00:23'
New call
2
6
5
3
ab c
def
jkl
mn
o
John
Conversation 00:23
2
6
5
3
ab c
def
jkl
mno
John
Conversation 00:23
Enquiry off
OR
Paul
Conversation 00:23'
during a
conversation
name or no. of the caller
displayed for 3 seconds
Paul
Conversation 00:23'
Paul
is calling
Answer call displayed:
•To return to your first caller and end the conversation in progress:
3.3
Switching between calls (Broker call)
During a conversation, a second call is on hold.
To accept the second call:
3.4
Transferring a call
•To transfer your call to another number:
line key for which
icon is flashing
the first call is on hold
key associated with the
'incoming call' icon
OR
Take call
John
Conversation 00:23
John
Conversation 00:23
Paul
In conversation
OR OR
key associated
with the
'incoming call'
icon
your first call is placed on
hold
John
Conversation 00:23
Paul
Conversation 00:52
during a
conversation
Calling a
second person
during a
conversation
the first call is on hold
Paul
Conversation 00:23'
2
6
5
3
ab c
def
jkl
mn
o
John
Conversation 00:23
During a conversation
15
3
•If the number receiving the transfer answers:
You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
above.
3.5
Three-way conference with internal and/or external correspondents
(conference)
During a conversation, a second call is on hold:
Cancel conference and return to first correspondent (if conference is active):
Hang up on all correspondent (if conference is active):
After the conference, to leave your two correspondents talking together:
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
Transfer
select the 'conference'
function
John
Conversation 00:23
Conference
Paul
John
00:23
End conference
End conference
OR
Transfer
OR
3.6
Talk simultaneously to more than 2 correspondents
You are in a conference call with 2 correspondents. To add another correspondent to the conference:
3.7
Casual conference
During a 3-way conference, you can add up to three additional participants.
3.8
Placing a call on hold (hold)
•Exclusive hold:
during a conversation, you wish to place the call on hold and recover it later, on the same telephone.
correspondent’s name
or number
Paul
John
00:23
Add
2
6
5
3
ab c
def
jkl
mno
OR
Insert
Conference
Number of participants:
You are in a 3-way
conference
your correspondent
answers
number
required
Add
2
6
5
3
ab c
def
jkl
mno
Insert
during a
conversation
your call is placed on hold
Paul
Conversation 00:23'
Put on hold
Paul
On hold
During a conversation
16
3
•Recover the call on hold:
•Common hold:
to recover your call on any telephone in your system.
Recover the call on hold from any telephone:
3.9 Placing an outside call on hold (parking)
You can place an outside call on hold and recover the call on another telephone:
key associated with the
'incoming call' icon
during a
conversation
your call is placed on
hold
key associated
with the
'incoming call'
icon
Paul
On hold
Paul
Conversation 00:23'
Paul
Conversation 00:23'
Hold
Paul
Conversation 00:23'
during a
conversation
A parking announcement message is displayed on the screen of the parking destination
set.
Park/retrieve call
Paul
Conversation 00:23'
Park the call
•To recover the parked call:
To automatically take the parked call, pick up the handset of the parking destination set.
3.10
Intrusion into an internal conversation
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
•Protection against intrusion:
reach the 'Menu'
page
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
Park/retrieve call
menu
10:30
Settings
My services
Consultation
Call pick up
services
Park/retrieve
c
same key to exit
press programmed
key
enter the number
Protection is cancelled when you hang up.
Intrusion
Intrusion
Intrusion protection
2
6
5
3
ab c
def
jkl
mn
o
During a conversation
17
3
3.11 Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
3.12 Signal malicious calls
during a
conversation
adjust audio volume
Paul
in conversation
OR
This key lets you signal a malicious call. If this call has
an internal source, it is signalled to the system by a
special message.
Malicious
Sharing
18
4
Other
4.1 Answering the general bell
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
4.2 Manager/secretary filtering
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
•From the manager’s or secretary’s telephone:
reach the 'Menu'
page
Night service call pick up
menu
10:30
Settings
My services
Consultation
Call pick up
services
Night service c
a
pick up
incoming calls are filtered by a chosen person
(secretary, etc.)
press
programmed key
same key to cancel
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key.
Screened list :
4.3
Call pick-up
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
•If the telephone ringing is in your own pick-up group:
•If the telephone ringing is not in your pick-up group:
reach the 'Menu'
page
reach the 'Menu'
page
number of
telephone
ringing
The system can be configured to prevent call pick-up on certain telephones.
Group call pick up
menu
10:30
Settings
My services
Consultation
Call pick up
services
Group call pick
Individual call pick up
menu
10:30
Settings
My services
Consultation
Call pick up
services
Individ pick up
2
6
5
3
ab c
def
jkl
mn
o
Sharing
19
4
4.4 Hunting groups
•Hunting group call:
certain numbers can form a hunting group and can be called by dialling the group number.
•Temporary exit from your hunting group:
•Return into your group:
Group No.
reach the 'Menu'
page
your group number
reach the 'Menu'
page
your group number
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
2
6
5
3
ab c
def
jkl
mn
o
Go out of hunting group
menu
10:30
Settings
My services
Consultation
Additional servi
c
Out hunting grp
2
6
5
3
ab c
def
jkl
mn
o
Go into hunting group
menu
10:30
Settings
My services
Consultation
Additional servi
c
In hunting grp
2
6
5
3
ab c
def
jkl
mn
o
4.5
Calling an internal correspondent on his/her pager
The number called does not answer and you know that the person called has a pager:
4.6
Answering a call on your pager
A call on your pager can be answered from any telephone within the system.
number called number called
paging in progress is displayed
Your correspondent can answer from any telephone in the system.
2
6
5
3
ab c
def
jkl
mno
Paging
2
6
5
3
ab c
def
jkl
mno
your pager beeps
reach the 'Menu'
page
your extension
number
Paging answer
menu
10:30
Settings
My services
Consultation
Paging
Paging answer
2
6
5
3
ab c
def
jkl
mno
Sharing
20
4
4.7 Calling a correspondent on his/her loudspeaker
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
4.8 Sending a written message to an internal correspondent
your
correspondent
does not reply
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the hands free function)
Paul
LS announce
enter the number of the
terminal to receive the
message
enter the first
letters of the
name
select a predefined message
select a predefined message to complete compose a new message
complete your
message
new text mess
a
Send
2
6
5
3
ab c
def
jkl
mn
o
OR
Text mail
Send a text message to
xxx xxx
Predefined msg
OR
To complete
OR
Msg to create
Text mail
xxxxxx xxx
Apply
4.9
Send a voice message copy
4.10
Sending a recorded message to a number / a distribution list
personal code
display number of new and old
messages
number to be
called
correspondent’s name send message
new voice mes
s
2
6
5
3
ab c
def
jkl
mno
Consult
Forward msg
Text mail
Record your message
Exit
2
6
5
3
ab c
def
jkl
mn
o
OR
Spell name
OR
#
Send
personal code record message
end of recording number to be called correspondent’s name
send message end of broadcast
new voice mes
s
2
6
5
3
ab c
def
jkl
mn
o
Send
Voice mail
Record your message
Exit
2
6
5
3
ab c
def
jkl
mn
o
OR
Spell name
OR
#
Send
OR
Exit
Sharing
21
4
4.11 Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
speak, you have 20 seconds
number of
broadcast
group
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
2
6
5
3
ab c
def
jkl
mn
o
OR
Keep in touch
22
5
Other
5.1 Diverting calls to another number (immediate diversion)
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
5.2 Diverting your calls to your voice message service
5.3 When you return, consult recorded messages
The light indicates that messages have been received.
number to be
called
diversion is acknowledged
You can make calls, but only the destination number can call you.
Immediate forw
a
2
6
5
3
ab c
def
jkl
mno
diversion is acknowledged
Imm fwd to VM
display name of sender, with date, time and
ranking of message
personal code
listen to message erase message
call back sender of
message
archive the message terminate consultation
new voice mes
s
2
6
5
3
ab c
def
jkl
mn
o
Consult
Replay
OR
Erase
OR
Call back
OR
Save
OR
Exit
5.4
Diverting calls to your pager
Callers will thus be able to contact you while you are moving around the company:
5.5
Forwarding your calls from the receiving terminal (“Follow me”)
You wish to receive your calls in your present location:
Use the “Follow me” function.
5.6
Applying a selective diversion
You can forward your primary number and your secondary number or numbers to different sets.
diversion is acknowledged
press programmed
key
Radio paging
your extension
number
diversion is acknowledged
press programmed
key
your extension
number
Remote forward
Other fwd
Remote forwar
d
2
6
5
3
ab c
def
jkl
mn
o
OR
2
6
5
3
ab c
def
jkl
mn
o
reach the 'Menu'
page
select the number to forward number receiving
diversion
menu
10:30
Settings
My services
Consultation
Forward servic
e
Principal line
selection
OR
Second line
selection
2
6
5
3
ab c
def
jkl
mno
Keep in touch
23
5
5.7 Cancelling all diversions
5.8 Cancelling a specific diversion
5.9 Diverting calls when your line is busy (divert if busy)
Callers will thus be able to contact you while you are moving around the company:
programme another type of
diversion
Deactivate
Deactivate forw
OR
programmed key corresponding to type of diversion
(group or selective)
reach the 'Menu'
page
diversion is acknowledged
number
receiving
diversion
diversion is acknowledged
press programmed key number receiving
diversion
Forward on busy
OR
menu
10:30
Forward
Other fwd
Forward on bu
s
2
6
5
3
ab c
def
jkl
mn
o
OR
2
6
5
3
ab c
def
jkl
mn
o
5.10 Do not disturb
You can make your terminal temporarily unavailable for all calls.
5.11 Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
diversion is acknowledged
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
Do not disturb on/off
Settings
My services
Consultation
Do not disturb
&
locking
Do not disturb
on/off
select a predefined message select a predefined message to complete
compose a new message complete your
message
new text mess
a
Fwd to text
Text mail
Fwd to text
Predefined msg
OR
To complete
OR
Msg to create
Text mail
xxxxxx xxx
Apply
Keep in touch
24
5
5.12 Consulting written messages
The light indicates that messages have been received.
number of
messages received
display name of sender, with
date, time and ranking of
message
call back sender of
message
record message next message
answer with a text
message
terminate
consultation
new text mess
a
Read message
OR
Recall
OR
Save
OR
Next message
OR
Text answer
OR
Managing your charges
25
6
Other
6.1 Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
6.2
Finding out the cost of an outside call made for an internal user from
your terminal
reach the 'Menu'
page
number of
business
account
number required
menu
10:30
Settings
My services
Consultation
Additional servi
c
Business accou
n
code
2
6
5
3
ab c
def
jkl
mn
o
2
6
5
3
ab c
def
jkl
mn
o
reach the 'Menu'
page
menu
10:30
Settings
My services
Consultation
Consultation &
callbacks
Charging
informations
Programming your telephone
26
7
Other
7.1 Initializing your voice mailbox
7.2 Customising your voice greeting
You can replace the greeting message by a personal message
light flashes
enter your personal code then record
your name according to voice guide
instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
personal code
to return to the
default message
record message end of recording
apply re-record a message replay message
Voice mail
2
6
5
3
ab c
def
jkl
mn
o
Perso options
Greeting msg
Perso greeting
Normal prompt
OR
Perso greeting
Voice mail
Greeting recording
End
Accept
OR
Restart
OR
Replay
7.3
Modify the password for your phone set
7.4
Modify the password for your voice mailbox
reach the 'Menu'
page
old code
(4 digits)
new code
(4 digits);
enter new
password again to
confirm
This code acts as a password controlling access to programming functions and the user
'Set Locking ' function (code by default: 0000).
menu
10:30
Settings
Phone
Password
2
6
5
3
ab c
def
jkl
mn
o
2
6
5
3
ab c
def
jkl
mn
o
OR
Apply
2
6
5
3
ab c
def
jkl
mn
o
OR
Apply
personal code
new code
(4 digits)
As long as your voice mailbox has not been initialized, personal code is 1515.
Voice mail
2
6
5
3
ab c
def
jkl
mn
o
Perso options
Admin options
Password
My password
2
6
5
3
ab c
def
jkl
mn
o
#
Programming your telephone
27
7
7.5 Adjusting the audio functions
T
Choose the tune:
T
Adjusting the ringer volume:
T
Activate/deactivate silent mode:
T
Activate/disable meeting mode (progressive ringing):
reach the 'Menu'
page;
select the type of call to which the ringing is to be associated
select the melody of your
choice (16 tunes)
select the volume of your choice:
(12 levels)
to activate to deactivate
to activate to deactivate
menu
10:30
Settings
Phone
Ringing
Internal call
OR
External call
OR
Priority Call
Ringing level
OR
More options
¤ Silent mode
× Silent mode
More options
¤ Progressive
ringing
× Progressive
ringing
T
T
Activate/deactivate discreet ring mode:
T
Adjust ringer volume while a call arrives
7.6
Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 Phone)
7.7
Selecting the welcome page
This function is used to choose the page displayed by default on the telephone.
to activate to deactivate
your telephone
rings
adjusting the ringer volume
¤ One beep
before ringing
OR
¤ Three beeps
before ringing
× One beep
before ringing
OR
× Three beeps
before ringing
Paul
is calling
OR
reach the 'Menu'
page
increase or decrease the contrast
menu
10:30
Settings
Phone
Contrast
OR
select the default page
menu
10:30
Settings
Phone
Homepage
Programming your telephone
28
7
7.8 Selecting language
7.9 Program the keys for the Perso page or the add-on module
You can program call numbers and functions for the 'Perso' page keys and the add-on module keys.
To program a number:
To program a function:
reach the 'Menu'
page
enter your
personal
password
select the language of your
choice
menu
10:30
Settings
Phone
Language
2
6
5
3
ab c
def
jkl
mn
o
access the Perso
page using the
navigator
press the key you
want to program
to program a
number
to program a
function
Enter the
number
Enter the name apply
follow informations displayed on the
screen
PERSO
10:30
Speed dial
OR
My services
Speed dial
2
6
5
3
ab c
def
jkl
mn
o
Apply
My services
Other possibilities:
7.10
Programming direct call keys (F1 and F2 keys)
7.11
Erase a programmed key
modify contents
of entry displayed
delete
Modify
OR
Erase
press a
programmable key
(F1 or F2)
to program a
number
to program a
function
follow informations displayed on the
screen
Speed dial
OR
My services
reach the 'Menu'
page
access the 'perso' page if
necessary
select the key to
erase
press a
programmable key
(F1 or F2)
menu
10:30
Settings
Phone
Key program
Perso page
OR
Erase
Programming your telephone
29
7
7.12 Programming an appointment reminder
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
The 'Appointment programmed' icon is displayed on the welcome page.
•At the programmed time, your telephone rings:
•To cancel your reminder request:
The 'Appointment programmed' icon disappears from the welcome page.
7.13 Identify the terminal you are on
The number of your telephone is displayed on the 'Info' page.
reach the 'Menu'
page
enter time of appointment
Dial the number of
the appointment
destination set
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
reach the 'Menu'
page
menu
10:30
Appointment
Appointment
hour
2
6
5
3
ab c
def
jkl
mno
2
6
5
3
ab c
def
jkl
mn
o
menu
10:30
Appointment
Erase
Access the Info page using the navigator.
7.14 Lock / unlock your telephone
7.15 Configuring the audio jack of your telephone
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.
7.16 Call the associated set
The number of another set can be associated with your set number (see Modify the associated number).
To call it:
your telephone is
locked/unlocked
reach the 'Menu'
page
depending the displayed
informations, enter your
password or confirm
menu
10:30
Lock
2
6
5
3
ab c
def
jkl
mn
o
reach the 'Menu'
page
menu
10:30
Settings
Phone
Jack plug
Headset
OR
External hands
-
OR
External
loudspeaker
start the call
Settings
My services
Consultation
Associate servi
c
Call from asso
c
Programming your telephone
30
7
7.17 Forward your calls to the associated number
If you have previously defined an associated number, you can forward your calls to this number.
7.18 Modify the associated number
The associated number can be a phone set number, the voice mail number or the pager number.
for forwarding when
you do not answer
for immediate
forwarding when your
line is busy
for forwarding if you
do not answer or if
you are busy
to cancel the
forwarding to
associate function
Settings
My services
Consultation
Associate servi
c
Overflow to
associate
OR
Overflow if bus
associate
OR
Ovflow busy/n
o
to assoc
OR
Deact overflow
associate
Apply
reach the 'Menu'
page
acceptance of the
programming is displayed
enter your
personal
password
enter the new
associated
number
menu
10:30
Settings
My services
Associate
2
6
5
3
ab c
def
jkl
mn
o
Modify
2
6
5
3
ab c
def
jkl
mn
o
7.19 The Tandem configuration
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a
DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you
receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of
the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in
this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for
example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual
directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
7.20 Create, modify or consult your intercom list (max. 10 numbers)
7.21
Installing a Bluetooth® Wireless Technology handset (matching)
- Alcatel-Lucent IP Touch 4068 Phone
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal.
reach the 'Menu'
page
follow instructions given on display
menu
10:30
Settings
My services
Interphony
reach the 'Menu'
page
you will hear a 3 note signal and the
LED will flash green and orange
alternately
with the handset turned off,
press the 2 Bluetooth®
handset keys at the same time
(long press)
menu
10:30
Settings
Phone
Bluetooth
Add device
Programming your telephone
31
7
7.22 Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)
The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter
from the set.
•IP Touch Bluetooth® Wireless handset
The handset has a LED and two buttons.
• Green flashing: normal operation.
•Green steady: handset charging.
• Orange flashing: battery charge low or handset outside coverage zone.
• Orange steady: malfunction.
•Off-hook/On-hook and Volume/Mute keys
7.23
Installing a Bluetooth® Wireless Technology headset (matching)
- Alcatel-Lucent IP Touch 4068 Phone
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching
operation, the headset must be in detectable mode*.
searching for Bluetooth® equipment,
wait until the detected equipment
type and the address is displayed
select the
relevant
equipment
the 3 note audible signal indicates that the handset has
been installed correctly (the LED flashes green or orange
depending on the battery charge level)
Add
Off-hook/On-hook: press this key to take or
terminate a call.
Volume/Mute:
•short successive presses to change the
handset volume level (3 levels)
•long press to ensure your correspondent no
longer hears you
reach the 'Menu'
page
menu
10:30
Settings
Phone
Bluetooth
* Refer to the user documentation supplied with the headset.
7.24
Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP
Touch 4068 Phone
Refer to the user documentation supplied with the headset.
7.25
Deleting an accessory (headset, handset, etc.): Bluetooth®
Wireless Technology
searching for Bluetooth® equipment,
wait until the detected equipment
type and the address is displayed
select the relevant
equipment
acknowledgement message
and display of the headset
icon on the terminal screen
apply your choice enter the PIN
code of the
headset *
Add device
Add
2
6
5
3
ab c
def
jkl
mno
reach the 'Menu'
page
display of the different equipment
matched
select the equipment
to be removed
message acknowledging the
equipment has been removed
apply your choice
menu
10:30
Settings
Phone
Bluetooth
My devices
Remove dvc
ACD : Agent set/Supervisor
station
32
8
Other
8.1 Agent set
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
8.2 Open a supervisor session (LogOn)
•For a decision maker agent:
8.3 ACD application welcome screen
Once the ACD session is open, the agent can access the ACD application dedicated functions.
enter the identifier
number
enter your personal
password
enter the
processing
group number
select the processing
group from a list
menu
10:30
LogOn
2
6
5
3
ab c
def
jkl
mn
o
2
6
5
3
ab c
def
jkl
mn
o
2
6
5
3
ab c
def
jkl
mn
o
OR
List
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone sets
Perso
Perso
CC
Available Agent
Unavailable WrapUp
Supervisor Queue info
LogOff Private info
Welcome guide ACR manage.
8.4
Close an agent session (LogOff)
This function allows the agent to be 'logged out' from the ACD application.
The 'logged out' function is activated; by default, on opening an agent session (system
configuration), by the supervisor or by the agent himself.
The agent changes this 'logged out' status by pressing the display key associated with this
function.
After each ACD call, the agent automatically assumes Wrap-up mode.
During this mode, the agent does not receive any ACD calls and can carry out the tasks
associated with a call.
This mode can be terminated at any time by pressing the display key associated with the
Wrap-Up function or by waiting for the end of the timer (system configuration).
When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his
supervisor directly by pressing this key.
by pressing this key, the agent accesses information regarding the queue (number of calls
waiting, average or maximum waiting time, number of free, busy or logged out agents.
Pressing this key informs the agent about the configuration of his set (forwarding status,
presence of new messages, associated set, name and number of the set, etc.).
This key allows the agent to configure the welcome messages, recording, activation/
deactivation, loading or playback of a welcome message.
Access to welcome message configuration involves entering the agent identifier number
and a password.
The agent can act on the distribution of the ACD calls by assigning or not assigning
expertise areas.
Expertise areas can be assigned or deleted one by one or globally.
During a communication, the agent can send an assistance request to the supervisors.
This request can be accepted by a supervisor or rejected if the supervisors are absent, not
available or reject the request.
Unavailable
WrapUp
Supervisor
Queue info
Private info
Welcome guide
ACR manage.
Help
the session is
closed
enter your personal
password
LogOff
2
6
5
3
ab c
def
jkl
mn
o
Apply
ACD : Agent set/Supervisor station
33
8
8.5 Supervisor station
The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity,
intrude or listen-in discretely on a call.
8.6 Open a supervisor session (LogOn)
8.7 Processing group- Supervisor entry/withdrawal
A supervisor can also perform the agent function from the same set.
enter the identifier
number
enter your personal
password
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone sets
menu
10:30
LogOn
2
6
5
3
ab c
def
jkl
mn
o
2
6
5
3
ab c
def
jkl
mn
o
Perso
Perso
CC
1300
Entry Queue info
LogOff Private info
Welcome guide ACR manage.
select the
processing group
from a list
select the processing
group from a list
Entry
2
6
5
3
ab c
def
jkl
mn
o
OR
8.8
Supervision or acceptance of an assistance request
The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the
'Help' function key in the 'Perso' page.
8.9
Close a supervisor session
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone sets
by pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor
can then listen in on the conversation between an agent and his correspondent, but
cannot participate in the conversation.
this key allows the supervisor to intrude in a communication.
This intrusion is signalled to the agent and his correspondent by an audible beep and the
supervisor can cut-in on the conversation at any time.
If the agent on-hooks or if the supervisor presses the 'Help' key, only the supervisor and
the correspondent will be in communication.
The agent is in communication with a correspondent. This function allows the supervisor
to talk just with the agent without the correspondent being informed of this intrusion
(restrictive).
the supervisor can view on his display the dynamic states (out of service, ACD calls,
private calls, Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.)
of an agent in real-time.
Pressing this key results in the rejection of an agent assistance request.
Perso
ACD Listening
Agent number :
Listen Intrusion
Restrictive Permanent
Cancel
Listen
Intrusion
Restrictive
Permanent
Cancel
the session is
closed
enter your personal
password
LogOff
2
6
5
3
ab c
def
jkl
mno
Apply
Guarantee and clauses
34
howtoc
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts
and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however apply in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.),
noncompliant installation or modifications or repairs carried out by people who are not
approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your telephone, you may
however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may
damage the plastic parts of your telephone. Never spray it with cleaning products.
To avoid accidentally damaging the set telephone line connector, make sure you position the
cord correctly in the compartment intended for this purpose
The ear piece and microphone area of the handset may attract metallic objects that may be
dangerous for the ear.
The wording is not contractual and may be subject to change. Some functions of your
telephone are controlled by a software key and the configuration of the unit.
Declaration of compliance
EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch
4038/4068 (that can be equipped with a Bluetooth® handset) and 4039 Digital Phone products
comply with the essential demands of Directive 1999/5/CE of the European Parliament and
Council. A copy of the original of this declaration of compliance can be obtained from your
installer.
Alcatel-Lucent IP Touch 4068 Phone & IP Touch Bluetooth® wireless handset
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions : (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Warning : changes or modifications made to this equipment not expressly approved by Alcatel
Lucent Enterprise may void the FCC authorization to operate this equipment.
This equipment has been tested and found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject to
special collection and disposal in member countries of the European Union, as
well as in Norway and Switzerland. By ensuring this product is disposed of
correctly, you will help to conserve natural resources and help prevent potential
negative consequences to the environment and human health which could
otherwise be caused by inappropriate disposal of this product. For further details about
recycling this product, please contact the supplier who sold you the product.
Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for the
customer, reserves the right to modify product specifications without prior notice.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent.
All other trademarks are the property of their respective owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2007 Alcatel-Lucent. All rights reserved.
MU19006BSAB-E800ed01-Draft-2807
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try correct the interference by consulting the
dealer.
This Class B digital apparatus complies with Canadian ICES-003.