ARRIS 2W3801HGV Wireless 802.11g VDSL Residential Gateway User Manual 3801HGV

Pace Americas Wireless 802.11g VDSL Residential Gateway 3801HGV

Contents

User's Guide

HomePortal 3801HGV Gateway User GuideRelease 1.0
Notice to Users©2005–2010 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. 2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement. Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may require prior arrangements with participating financial institutions. 2Wire, the 2Wire logo, HomePortal, and MediaPortal are registered trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners. 12020105100-000862-000
iiiContents About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viAudience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viUsing this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viStyle Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiTypographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiRelated Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viiiCHAPTER 1 Introducing the HomePortal 3801HGV Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . 1Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1What the HomePortal 3801HGV Gateway Does for You . . . . . . . . . . . . . . . . . . . . . . . . .1Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2CHAPTER 2 Installing the HomePortal 3801HGV Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Determining HomePortal 3801HGV Gateway Location. . . . . . . . . . . . . . . . . . . . . . . . . . .4Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Connecting through Local Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Connecting through Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Connecting the Broadband Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Connecting VoIP Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Connecting HPNA Interface to IPTV set top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9CHAPTER 3 Accessing the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11System Link Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Quick Service Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Home Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Top Networking Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13CHAPTER 4 Configuring Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14CHAPTER 5 Viewing Subscribed Services Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17CHAPTER 6 Configuring Voice-Based Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Viewing Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Configuring SIP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Configuring Phone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Configuring Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23Viewing External Line Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24CHAPTER 7 Setting Up System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Setting Up System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Contents ivHomePortal 3801HGV Gateway User Guide ContentsSetting Default System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Creating Your System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Automatically Setting up Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Manually Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Enabling Event Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Enabling Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Disabling Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33CHAPTER 8 Configuring Broadband Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Viewing Broadband Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Resetting Statistics on Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Configuring Bridge Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Adding Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42Configuring IP Multicast Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Viewing Multicast Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Resolving Domain Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47CHAPTER 9 Configuring LAN Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Viewing LAN Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51Setting Up Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53Securing the Wireless Network Using Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . .55Securing the Wireless Network Using MAC Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . .57Allowing MAC Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58Blocking MAC Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Refreshing the List of Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60Deleting the Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60Configuring Advance Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61Configuring Wi-Fi Protected Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Setting Up WPS through the PIN Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Setting Up WPS through the Push Button Method . . . . . . . . . . . . . . . . . . . . . . . . .63Configuring Local Ethernet Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64Configuring HomePNA 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Viewing HomePNA Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66Configuring DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66Allocating IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69CHAPTER 10 Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Viewing Firewall Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73Creating an Application Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75Deleting User-defined Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79Allowing all Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79Disabling Attack Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80Controlling Inbound and Outbound Traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82Configuring Firewall Security Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83Configuring Application Layer Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83CHAPTER 11 Viewing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Viewing Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Contents vHomePortal 3801HGV Gateway User Guide ContentsViewing All Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85Filtering Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87Clearing Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87Viewing System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87Filtering and Viewing System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88Inserting Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89Clearing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89Viewing Upgrade Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89Viewing Firewall Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90Viewing Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91Clearing Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92CHAPTER 12 Using Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Testing Broadband Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93Viewing Link Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95Viewing DSL Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96Testing IP Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97Testing Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98Testing Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100Testing Dnsquery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102Viewing NAT Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103Enabling Syslog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105Resetting the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106Resetting System and Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107Resetting Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108Resetting Device to Factory Default. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108CHAPTER 13 Troubleshooting 3801HGV Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109Connection Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109VoIP Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Home PNA Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110System Information Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Broadband Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111LAN Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112Firewall Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Diagnostic Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113APPENDIX A Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114APPENDIX B Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117AC Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Telecommunication Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Internal Telephone ports (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Location – Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118FCC / Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Part 15 of FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118TIA 968 (Part 68 of FCC Rules) / IC CS-03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119MPE/SAR/RF Exposure Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
viAbout This GuideThe HomePortal 3801HGV Gateway Installation and Configuration Guide is designed to serve as a reference to install and set up the HomePortal 3801HGV gateway. This guide contains the following major sections:Introducing the HomePortal 3801HGV Gateway on page 1Installing the HomePortal 3801HGV Gateway on page 4Accessing the User Interface on page 11Configuring Internet Connection on page 14Viewing Subscribed Services Status on page 17Configuring Voice-Based Services on page 19Setting Up System Information on page 27Configuring Broadband Settings on page 34Configuring LAN Devices on page 50Configuring Firewall Settings on page 72Using Diagnostics Features on page 93Troubleshooting 3801HGV Gateway on page 109Glossary on page 114Regulatory Information on page 117AudienceThis guide is intended for use by:• End Users• Sales Engineers• Support Staff• Service Provider TechniciansUsing this DocumentEach topic/subtopic in this document has the following sections:• Objective• Steps• See Also
Related Documents viiHomePortal 3801HGV Gateway User Guide About This GuideThese sections help you find your topics of interest with ease, and guide you through the topics in a simple and logical manner. The See Also section has cross-referenced links to other topics within this document, which may assist you in further understanding your device.Style ConventionsThe following style conventions are used in this document:Note Notes contain incidental information about the subject. In this guide, they are used to provide additional information about the product, and to call attention to exceptions.Typographical ConventionsThe following typographical conventions are used in this document:Related DocumentsIn addition to this guide, the HomePortal 3801HGV gateway documentation library includes:•HomePortal 3801HGV Hardware Functional Specifications: Communicates the high level hardware related information•HomePortal 3801HGV Software Functional Specifications: Communicates the high level features of the gateway•HomePortal 3801HGV Hardware Release Notes: Communicates the hardware changes incorporated in the latest release•HomePortal 3801HGV Software Release Notes: Communicates the known issues, resolved issues, and feature updates in the latest releasemCaution notes identify information that helps prevent damage to hardware or loss of data.cWarning notes identify information that helps prevent injury or death.Convention Used ForBlue Text Cross referencesBold Interface elements that are clicked or selectedItalic Emphasis, book titles, variables, list termsMonospace Command syntax and codeMonospace Italic Variables within command syntax and code
Support viiiHomePortal 3801HGV Gateway User Guide About This GuideSupportTechnical support is available from the 2Wire Website: http://support.2wire.com/index.php.
1CHAPTER 1Introducing the HomePortal 3801HGV GatewayWelcome to the 2Wire family. The HomePortal 3801HGV gateway belongs to the next generation gateway series that delivers profound user experience with its easy-to-use features. This gateway helps you connect to your ISP, and also to achieve a host of functions, which makes your home network safe, convenient, and greatly enjoyable! This chapter offers an overview of the HomePortal 3801HGV gateway, and describes its key features.OverviewThe 2Wire HomePortal 3801HGV gateway is an advanced gateway that either the service provider or the subscriber can install. It is a home networking device that provides an 802.11b/g Wi-Fi access point and switching functions for connecting personal computers and other home-networked devices to the service provider network. The gateway has 4 10/100 Ethernet ports to connect to computers or devices in the home. It comes loaded with hardware capabilities that enable you to use VoIP and Video Streaming technologies.What the HomePortal 3801HGV Gateway Does for YouThe HomePortal 3801HGV gateway gives you a seamless, high speed Internet access, amongst a host of other features:•Seamless Wireless Connectivity: The gateway includes an integrated wireless access point that allows you to roam wirelessly throughout the home or office. 2Wire high-powered wireless technology helps to reduce wireless “cold spots” in the home. The high-power 400mW transmitter of the gateway increases wireless bandwidth throughout the coverage area•Home Networking: Share files, printers, and a broadband connection with every computer and other network-ready device in the home or small office through the advanced LAN technology. There are 4 Ethernet ports you can use to connect to multiple devices in your network
Components 2HomePortal 3801HGV Gateway User Guide Introducing the HomePortal 3801HGV Gateway•Parental Controls (Internet Access Controls and Content Screening): Parental controls offer easy-to-use tools to limit access to specific Websites, monitor browsing history and usage, and enforce time restrictions on common applications. Parental control settings are straightforward and easily managed by users. Because this service resides at the gateway, every Internet device on the network can be protected—even visiting devices•Advanced Firewall Monitoring: This feature watches for suspicious activity, helping to eliminate security issues before they have a chance to proliferate. It automatically keeps itself current with software updates. You can decide when and how to receive notification of attacks and view detailed logs through the gateway’s user interface•Web Remote Access: You can gain fast, easy access to your local network remotely using an Internet browser. Download files securely from anywhere using an Internet connection and network password. You can also view and manage all gateway settings, including those for other applications like Parental Controls and Firewall Monitoring•Voice Over IP (VoIP): Two FXS lines through an RJ-14 jack provide prioritized VoIP services, lowering your communication costs. This gateway also supports wireless-wireline convergence•HomePNA (HPNA): HPNA features for distributing entertainment and triple play data over existing coax cables•Network Address Translation (NAT): NAT and Network Address and Port Translation (NAPT) technology for enabling multiple hosts on private network using a common IP address•Internet Protocol Security (IPsec): IPsec for protecting data flows between a pair of hosts, between a pair of security gateways, or between a security gateway and a host•Internet Group Management Protocol (IGMP): IGMP and IGMP Proxying for NAT and firewall traversal•Domain Name Server (DNS): Acts as a DNS name server to LAN devices, letting you set a simple domain name for devices instead of keeping track of their respective IP addresses•QoS (Quality of Service): QoS features such as policies, priority queuing, shaping, and management allows you effectively manage the available Internet bandwidth•Logs: The gateway maintains an internal log of broadband status and WAN-side connection flows, letting you or the ISP’s technician effectively diagnose issues•PING Client: To ping LAN and WAN side IP addresses within your network. This lets you know whether a device is responding or not• The HomePortal 3801HGV gateway comes loaded with a user-friendly Web interface that allows you to configure your gateway settings as per your requirementsComponentsBefore installing your gateway, review the package content and ensure that you have items available as shown below.Note The gateway and the stand are packaged separately in the container. Vertical orientation is the preferred method for mounting the HomePortal 3801HGV gateway.
Components 3HomePortal 3801HGV Gateway User Guide Introducing the HomePortal 3801HGV GatewayFigure 1: Installation ComponentsYour HomePortal 3801HGV gateway has the following components in the box:• 1 HomePortal 3801HGV Gateway• 1 Power Cord & AdapterSee AlsoInstalling the HomePortal 3801HGV Gateway on page 4Accessing the User Interface on page 11Configuring Internet Connection on page 14Regulatory Information on page 117
4CHAPTER 2Installing the HomePortal 3801HGV GatewayInstalling your HomePortal 3801HGV gateway consists of the following tasks:•Determining HomePortal 3801HGV Gateway Location on page 4•Connecting the Power Adapter on page 5•Connecting Your Computer to the Gateway on page 5•Connecting the Broadband Interface on page 7•Connecting VoIP Interface on page 8•Connecting HPNA Interface to IPTV set top Box on page 9Determining HomePortal 3801HGV Gateway LocationIf you have subscribed for IPTV and High Speed Internet, then the preferred location for installing the HomePortal 3801HGV gateway is near the first video set top box. If you have subscribed only for High Speed Internet access, then the HomePortal 3801HGV gateway should be installed near the first computer.Also, you must determine a Wireless Access Point (WAP) location to deploy the HomePortal 3801HGV gateway. Wireless signals are affected by many items in homes and offices. Reliability and performance are the major considerations when planning your wireless network location. Consider the following points before determining the WAP to deploy the gateway:• Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwave ovens, or other electronic devices to avoid potential interference, and more than 6 inches (15.24 centimeters) away from your television to avoid audio hissing or static• Place the gateway in an open area where the wireless range will not be directly affected by the surroundings. Wireless signal strength will be much stronger in an open area as opposed to an area with obstructions. In a single-story building, place the gateway as high and as close to each wireless computer as possible• Keep the gateway away from any large metal objects. Wireless signal quality may be adversely affected as metal objects can reflect or obstruct signalsNote Whenever possible, use the stand provided with the gateway, and install it in the vertical position. Make sure that it is installed in a manner that nothing can be stacked on the top of it. Vertical orientation is the preferred method for mounting the HomePortal 3801HGV gatewaygateway.
Connecting the Power Adapter 5HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV GatewayConnecting the Power AdapterFollow these steps to power on the gateway:1. Connect one end of the power adapter to the POWER port of your gateway.2. Connect the other end of the power adapter to an electrical outlet. Once the gateway is powered on, the power LED flashes green for a brief period of time and then turns solid green.Figure 2: Power ConnectionNote Use the 2Wire power adapter packaged with the gateway, as it is compliant with local regulatory requirements.Connecting Your Computer to the GatewayThe first computer you connect to the gateway is used to configure the HomePortal 3801HGV gateway for proper operation. You can connect your gateway to additional computers and/or other devices with Ethernet cable and wireless AP.Connecting through Local EthernetThe HomePortal 3801HGV gateway has four Ethernet ports for directly connecting computers or devices. Use the Ethernet interface(s) on the gateway to create a broadband network. Follow these steps to connect the computer to the gateway using the Ethernet cable:1. Connect one end of the Ethernet cable (yellow) to any available LOCAL ETHERNET port on the gateway.2. Connect the other end of the Ethernet cable to the Ethernet port of the Network Interface Card (NIC) on the computer.
Connecting Your Computer to the Gateway 6HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV GatewayFigure 3: LAN ConnectionConnecting through WirelessThe HomePortal 3801HGV gateway has an integrated wireless access point (AP) that enables you to connect your wireless-enabled computers to your gateway. By default, the HomePortal 3801HGV gateway is shipped with WPA-PSK/WPA2-PSK enabled and a preconfigured network name.Most laptops are equipped with an internal 802.11b/g card. If your computer is not equipped with an internal card, you can install an external wireless adapter for wireless networking. Note The default network name (SSID) is the encryption key, a 64-bit hex value located beneath the bar code on the side of the 2Wire gateway (for example, 1234567891). For Mac OS X users, you may need to enter the “$” character at the beginning of the encryption key (for example, $1234567891).Follow these steps to connect the computer to the gateway using Wireless:1. Push the wireless button at the bottom of the gateway front panel. Verify that the WIRELESS light on the front of the HomePortal 3801HGV gateway is solid green.2. Install and configure your wireless adapter, if required.3. View the available wireless network connections. Use the network adapter client or Windows Wireless Network Connection wizard to do so.4. Select the network name of the gateway from the menu, and click Connect. A prompt to enter the network key appears.5. Enter the encryption key and click Connect. Refer the note above for the location of the key.
Connecting the Broadband Interface 7HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV GatewayFigure 4: Wireless Network Key LocationConnecting the Broadband InterfaceFollow these steps to connect the gateway to Very High Bit-rate DSL (VDSL) wall jack:1. Connect one end of the phone cord/twisted pair cable to the DSL port (green) on your gateway.2. Connect the other end of the phone cord/twisted pair cable to the VDSL enabled wall jack outlet. Once the gateway recognizes the VDSL connection, Broadband LED flashes green for a brief period of time, and then turns solid green.
Connecting VoIP Interface 8HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV GatewayFigure 5: VDSL Broadband ConnectionNote The HomePortal 3801HGV gateway must be connected to the VDSL wall jack. Do not connect the DSL port of the HomePortal 3801HGV gateway to a telephone wall jack.Connecting VoIP InterfaceThe HomePortal 3801HGV gateway includes one RJ-14 port (Voice 1 & 2) with the capacity to support 2 phone lines using a splitter or multi-jack adapter.cWarning: Do not connect the VoIP lines to your current home telephone wiring without contacting your service provider. This requires special installation, especially if your home has an alarm system, which requires special wiring.Follow these steps to connect the VoIP phone to the Voice 1 & 2 port of the gateway:1. To connect 1 phone:a. Connect one end of the phone cable to the HomePortal 3801HGV gateway Voice 1&2 port.b. Connect the other end of the phone cable to the phone jack.Figure 6: VoIP Connection without Splitter
Connecting HPNA Interface to IPTV set top Box 9HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway2. To connect 2 phones:a. Connect one end of the line splitter to the HomePortal 3801HGV gateway Voice 1&2 port.b. Connect the phone cables to the first and second jack of the splitter.Figure 7: VoIP Connection Using SplitterConnecting HPNA Interface to IPTV set top BoxThe HomePortal 3801HGV gateway can be configured to use IPTV services through the cable port.Follow these steps to connect the gateway to the set top box:1. Connect one end of the coaxial cable to the CABLE port and the other end to the CABLE IN port of Ethernet over Coax adapter.2. Connect one end of the Ethernet cable to the Ethernet port of Ethernet over Coax adapter and the other end to the Ethernet port on the set top box.Note The Ethernet over Coax adapter is independently powered, and should be installed close to a power outlet. Refer to the manufacturer’s instructions that came with the Ethernet over Coax adapter.
Connecting HPNA Interface to IPTV set top Box 10HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV GatewayFigure 8: IPTV Connection VDSL over CoaxSee AlsoIntroducing the HomePortal 3801HGV Gateway on page 1Accessing the User Interface on page 11
11CHAPTER 3Accessing the User InterfaceTo launch the HomePortal 3801HGV gateway user interface, access the Home page of the gateway by entering one of the following URLs into a compatible browser on the computer connected to the gateway:•http://gateway.2Wire.net•http://home•http://192.168.1.254The Home page appears.
12HomePortal 3801HGV Gateway User Guide Accessing the User InterfaceThe Home page has the following five panes:• System Link Tabs•Home•Services• Settings•Site Map•Summary• New TELCO Services Features• Quick Service Links• Home Network Devices• Top Networking FeaturesSystem Link TabsHomeThe Home tab provides the most relevant information about your broadband service at a glance. It also provides links to access more detailed information.ServicesThe Services tab provides links to view the status of file sharing, Web servers, VoIP, and IPTV services. You can also configure your VoIP interfaces and view the VoIP interface status and statistics.SettingsThe Settings tab provides links to view and configure system information. Also, other sub-tabs let you configure Broadband services, LAN settings, Firewall settings, and perform Diagnostics on your gateway.Site MapThe Site Map tab provides a tree-diagram view of the user interface. Click any link on this page to access the relevant page. This helps you to access the desired page directly without having to navigate through the nesting on the system link tabs.SummaryThe Summary pane displays the bandwidth status beside the Broadband icon, network name (SSID) of the gateway beside the Wireless icon, security status beside the Firewall icon, and serial number beside the gateway icon. Click an icon to access the relevant page directly.Quick Service LinksThe Quick Service Links pane displays the Voice link. Click the link to access the Voice page directly.
13HomePortal 3801HGV Gateway User Guide Accessing the User InterfaceHome Network DevicesThe Home Network Devices pane displays all devices that are connected to the gateway. You can click the links to view the device details or view the shared files of the connected devices.Top Networking FeaturesThe Top Networking Features pane provides shortcuts to directly access the most commonly used gateway pages. Click a link to access the relevant page directly.See AlsoIntroducing the HomePortal 3801HGV Gateway on page 1Installing the HomePortal 3801HGV Gateway on page 4Configuring Internet Connection on page 14
14CHAPTER 4Configuring Internet ConnectionObjectiveTo configure the Internet connection on the gateway. You must have PPP Authentication credentials to complete this configuration. Also, ensure the Broadband LED on the front panel of the gateway is solid green and the first computer is communicating with the gateway.Note PPP credentials are provided by your ISP.Steps1. Access the Home page of the gateway.2. Navigate to Settings > Broadband > Link Configuration. The Link Configuration page appears.
15HomePortal 3801HGV Gateway User Guide Configuring Internet Connection
16HomePortal 3801HGV Gateway User Guide Configuring Internet Connection3. Select Automatic Ethernet/DSL from the Choose Interface Type drop-down list. This enables the gateway to automatically detect the type of connection used to connect to the Broadband service.4. Select Automatic from the DSL Line Selection drop-down list. This lets you select RJ-11 or coax interface for connecting the DSL connection to your gateway.5. Select PPPoE from the Connection Type drop-down list. PPPoE user credentials authenticate the subscriber on the server of the ISP.6. Enter the PPPoE Username and Password in the PPP Authentication and Settings section. This information is provided by the ISP.7. Leave the PPP on Demand field as is, unless otherwise indicated by your ISP. If you increase the value, the Internet connection becomes idle after that duration.8. Leave the selected radio buttons Obtain IP address automatically (dynamic IP or DHCP) and Obtain DNS information automatically in the Broadband IP Network (Primary Connection) section as they are, if you do not want to configure the associated information statically. Contact your ISP to get associated information for configuring IP address and DNS statically.9. Leave the Use Broadband IPs on LAN and System MAC Address settings as they are, if you do not want to enable bridging on your gateway.10. Leave the Upstream MTU value as is. This is the maximum size allowed on data packets, that are communicated on the network of your ISP.11. Click Save. The Internet LED on the gateway becomes solid green and you can access the Internet.12. Open a Web browser and access www.google.com.See AlsoIntroducing the HomePortal 3801HGV Gateway on page 1Installing the HomePortal 3801HGV Gateway on page 4Accessing the User Interface on page 11
17CHAPTER 5Viewing Subscribed Services StatusNOTE TO REVIEWER: We need images of the Status tab with all services enabled.We also need information about the following sections: Web Servers, TELCO Digital Voice, TELCO TV. What do these sections display? Will the user be able to see all these sections if he has not subscribed for a particular service?This chapter provides information about the Status tab. You can view the status of your subscribed services in this tab.To view the Status tab, navigate to Services > Status. The File Sharing page appears.Click Remote Access configuration link to enable Web remote access on your system.
18HomePortal 3801HGV Gateway User Guide Viewing Subscribed Services StatusRefer to the following table for description of the parameters listed on the Status page:Parameter DescriptionFile Sharing Displays all devices connected to the HomePortal 3801HGV gateway. You can share files among these devices.Web Servers Displays the Web servers configured to the gateway.TELCO Digital Voice Displays the status of the VoIP lines and associated servers.TELCO TV Displays the IPTV parameters.
19CHAPTER 6Configuring Voice-Based ServicesThis chapter provides information about the tasks that you can perform in the Voice tab. Following are the links under the Voice tab, and associated tasks:• Status•Viewing Status on page 19•Server•Configuring SIP Server on page 20•Line•Configuring Phone Lines on page 22• Phone•Configuring Phones on page 23• Stats•Viewing External Line Statistics on page 24Note You can access this tab only if you have subscribed for the VoIP service from your provider.Viewing StatusThis topic provides information about the Status page under the Voice Tab. You can view the status of your phone lines and servers on this page.To view the server and line status, navigate to Services > Voice > Status. The Status page appears.
Configuring SIP Server 20HomePortal 3801HGV Gateway User Guide Configuring Voice-Based ServicesYou can view the following information on this page:Configuring SIP ServerObjectiveTo configure the SIP server.The SIP server provides a location service which registers one or more IP addresses to identify certain names or resources on the Internet.Your service provider gives you all the information required to configure the SIP server.Parameter DescriptionServersName Displays the name of the configured SIP server.Associated Line Displays the phone lines associated with the SIP server.Line StatusLine Displays the name of the configured line.Number Displays the phone number of the configured line.Status Displays the status of the configured line on the gateway. The status can be Registering, Enabled, or Disabled.
Configuring SIP Server 21HomePortal 3801HGV Gateway User Guide Configuring Voice-Based ServicesSteps1. Navigate to Services > Voice > Server. The Server page appears.2. Select the Enable check box.3. Type in a name for the server in the Server Name text box.4. Enter the server name in the SIP Registrar Server Name text box. This can be an IP address or a name provided by the service provider.5. Enter the server port in the Registrar Server Port text box. The port number will be provided by the service provider. The default port is 5060.6. Enter the domain name in the User Agent Domain text box. This will be provided by the service provider.7. Enter the expire time in the Register Expire Time text box. This will be provided by the service provider.8. Enter the re-register interval time in the corresponding text box. This will be provided by the service provider.9. Click Save.Note If your service provider has multiple SIP servers, you may need to configure additional servers on this page. You can do this by clicking the Add New Server button.
Configuring Phone Lines 22HomePortal 3801HGV Gateway User Guide Configuring Voice-Based ServicesConfiguring Phone LinesObjectiveTo configure the phone lines.You can configure your telephone number on this page. You can confgure 2 telephone lines at a time in the HomePortal 3801HGV gateway. You can also configure a user name and password for your account to prevent unauthorized access.Steps1. Navigate to Services > Voice > Line. The Line page appears.2. Select the Enable check box in the Line 1 section. This activates the line for use.
Configuring Phones 23HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services3. Enter the phone number, user name, and the password in corresponding text boxes. This will be given by the service provider.4. Select the appropriate bandwidth setting as directed by the service provider.5. Select the appropriate server to associate with the line in the Line Association drop-down list box.6. Click Save.7. Configure the second phone line (if present) in the Line 2 section, and click Save.Configuring PhonesObjectiveTo configure phones.NOTE TO REVIEWER: Why do we need to configure phones separately from lines? Do we need different types of phones for VoIP? Do we set up the physical phones in this section?
Viewing External Line Statistics 24HomePortal 3801HGV Gateway User Guide Configuring Voice-Based ServicesSteps1. Navigate to Services >Voice > Phone. The Phone page appears.2. Enter the location of the phone in the corresponding text box in the Phone: Phone 1 section.3. Select a line that you have configured in the Association drop-down list box.4. Select the Service Outage check box if <insert info here>.NOTE TO REVIEWER: Need info about the Service Outage check box.5. Click Save.6. Configure the second phone (if present) in the Phone: Phone 2 section, and click Save.Note You will get all information regarding the location, association, and service outage for your phone from the service provider.Viewing External Line StatisticsTo view call statistics, navigate to Services > Voice > Stats. The Stats page appears.
Viewing External Line Statistics 25HomePortal 3801HGV Gateway User Guide Configuring Voice-Based ServicesTo reset information about each configured line on this page, scroll down and click the Reset button at the end of the information for that particular line. You can view the following information on this page:Parameter DescriptionLine 1 Displays status information about the phone line in use, as well as its current state.Registration Status Displays registration information about the phone line in use.Call SummaryCurrent Call Displays call summaries for the current call.Last Completed Call Displays call summaries for the for your last completed call.Cumulative Since Last Reset Displays collective call information since you last reset the page.Call StatisticsCurrent incoming calls Displays complete call statistics of the current incoming call(s).Current outgoing calls Displays complete call statistics of the current outgoing call(s).Last incoming call Displays complete call statistics of the last incoming call.Last outgoing call Displays complete call statistics of the last outgoing call.
Viewing External Line Statistics 26HomePortal 3801HGV Gateway User Guide Configuring Voice-Based ServicesSee AlsoViewing Subscribed Services Status on page 17Troubleshooting 3801HGV Gateway on page 109All incoming calls Displays complete call statistics of all incoming calls.All outgoing calls Displays complete call statistics of all incoming calls.
27CHAPTER 7Setting Up System InformationThis chapter provides information about the tasks you can perform in the System Info tab. Following are the links under the System Info tab, and associated tasks:• Status•Viewing System Information on page 27• Password•Setting Up System Password on page 29• Date & Time•Configuring Date and Time on page 30• Event Notification•Enabling Event Notifications on page 32Viewing System InformationView your system information at a glance. Find details pertaining to your system including the manufacturer name, model and serial number, and hardware and software versions. To view the system information, navigate to Settings > System Info > Status. The Status page appears.
Viewing System Information 28HomePortal 3801HGV Gateway User Guide Setting Up System InformationYou can view the following information on the Status page:Parameter DescriptionManufacturer Name of the gateway manufacturer.Model Model number of the gateway.Serial Number Serial number of the gateway. The serial number is also printed on the gateway.Hardware Version Hardware version number of the gateway.Software Version Version number of the software used for the gateway.Key Code Key code of the gateway.First Use Date Date when the gateway was powered on for the first time out of factory.Cureent Date and Time Your current date and time.Time Since Last Boot Time elapsed since you last booted the system.DSL Modem Hardware version of the DSL modem.System Password Displays Default if you use the default system for your system.Displays Custom if you have createad your own password for your system.Displays None if you have not enabled password protection for your system.
Setting Up System Password 29HomePortal 3801HGV Gateway User Guide Setting Up System InformationSetting Up System PasswordObjectiveTo set up the system password.This task allows you to set up a password for your system in order to protect it against unauthorized access. You can either set up the default system password, or create your own password.Steps1. Navigate to Settings > System Info > Password. The Password page appears.2. You can perform one of the following tasks:• Set the default system password. The default system password is displayed on the side of the gateway device• Create your own system passwordSetting Default System PasswordTo set the default system password:1. Select the Enable Password Protection box.2. Click Use Default System password (printed on the side of the gateway).The following figure shows the default password printed on the side of the gateway device.
Configuring Date and Time 30HomePortal 3801HGV Gateway User Guide Setting Up System InformationCreating Your System PasswordTo create your own system password:1. Select the Enable Password Protection box.2. Click Create or Edit a Custom Password.3. Enter a password in the Enter New Password text box. The password is case-sensitive, and can contain up to 31 alpha-numeric characters with no spaces.4. Enter the same password in the Confirm New Password text box.5. Enter a hint in the Enter a Password Hint text box. A password hint can be a word, a phrase, or a question that can help you in case you forget your password.Note Although not required, it is strongly recommended that you enter a hint to act as a reminder.6. Click Save.Configuring Date and TimeObjectiveTo configure the date and time of the system.This task allows you to configure the correct date and time for your system. You can either automatically set up the date and time, or configure it manually.
Configuring Date and Time 31HomePortal 3801HGV Gateway User Guide Setting Up System InformationAutomatically Setting up Date and TimeTo automatically set up date and time:1. Navigate to Settings > System Info > Date & Time. The Date & Time page appears.2. Select your time zone in the Current Time Settings area.3. Click Save.Note Do not forget to select the Daylight Savings Time check box in the Time Configuration area if Daylight Savings Time is observed in your state.
Enabling Event Notifications 32HomePortal 3801HGV Gateway User Guide Setting Up System InformationManually Configuring Date and TimeTo manually configure the date and time:1. Navigate to Settings > System Info > Date & Time. The Time Configuration section appears.2. Select the Override automatic time configuration box in the Time Configuration section.3. Set the time in the corresponding space in the hh:mm:ss format.4. Set the date in the corresponding space in the yyyy/mm/dd format.5. Select the Daylight Savings Tim check box.6. Click Save.Note When you configure the date and time manually, do not forget to select the Override automatic time configuration check box.Enabling Event NotificationsObjective:To view notifications of service impacting events.This task allows you to eable/disable event notifications. Enabling event notifications assists you in detecting any service-impacting conditions that may need repair. After enabling event notifications, the system automatically notifies you of the service-impacting conditions.
Enabling Event Notifications 33HomePortal 3801HGV Gateway User Guide Setting Up System InformationEnabling NotificationsTo enable notifications:1. Navigate to Settings > System Info > Event Notifications. The Event Notifications page appears.2. Select the Broadband Status Notification and/or Router-Behind-Router Detection check boxes.3. Click Save.Note To enable router-behind-router detection, make sure that DHCP and NAT are enabled, and the gateways are not in bridge mode.Disabling NotificationsTo disable notifications:1. On the Event Notifications page, clear the Broadband Status Notification and/or Router-Behind-Router Detection check boxes.2. Click Save.See AlsoUsing Diagnostics Features on page 93Troubleshooting 3801HGV Gateway on page 109
34CHAPTER 8Configuring Broadband SettingsThis chapter provides information about the tasks you can perform in the Broadband tab. Following are the links under the Broadband tab, and associated tasks:• Status•Viewing Broadband Status on page 34• Link Configuration•Configuring Bridge Mode on page 40• Routing•Adding Static Routes on page 42• Multicast•Configuring IP Multicast Sessions on page 43•Viewing Multicast Statistics on page 44•DNS Resolution•Resolving Domain Name on page 47Viewing Broadband StatusThis task lets you view the connectivity status, Internet connection details, modem type, and traffic statistics. You can also reset the page to view up-to-date information.Note Broadband and Service LEDs must be solid green on the front panel of the device. Also, ensure that the user interface is accessible.To view broadband status, navigate to Settings > Broadband > Status. The Status page appears.The following figure displays the Summary Status section of the Status page.
Viewing Broadband Status 35HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsRefer to the following table for description of the Summary Status parameters listed on the Status page:The following figure displays the Internet Details section of the Status page.Parameter DescriptionInternet Status of the Internet Connection. This displays Connected when the ISP acitvates your Internet connection.DSL Link Status of the DSL connection. This displays Connected when the DSL port of the gateway is connected to the telephone jack. Ensure that your service provider activates the VDSL connection.
Viewing Broadband Status 36HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsRefer to the following table for description of the Internet Details parameters listed on the status page:Parameter DescriptionBroadband Link Type Type of broadband connection.Connection Type Identifies the method by which the gateway connects to theInternet Service Provider (ISP). The methods can be:• PPPoE• PPPoA•Direct IPUser Name User credentials to connect with your ISP. Your user name was either assigned to you or configured by you during the installation process. The correct user name is required to successfully connect to the Internet.Current Internet ConnectionIP Address IP address assigned by the ISP to the gateway for connecting to the Internet.Subnet Mask Used in conjunction with your Internet address.Default Gateway Default gateway is a server that assigns an IP address to your gateway for accessing the Internet.Primary DNS IP address of the primary DNS server that the gateway uses for DNS name resolution. DNS allows Internet users to specify a name (domain name) to reach a Web page (for example, www.domainname.com) instead of its Internet address (for example, 111.222.111.222). When you enter the name of a Web location (URL), the DNS looks up the name and resolves it to the Internet address of the Web page.Secondary DNS Used as a backup if the Primary DNS fails to respond.Host Name Host name is a label that is configured on the gateway.Domain Domain associates your gateway with your ISP on the broadband link.MAC Address MAC address of the gateway.MTU Maximum Transmission Unit is the maximum size of packets that are communicated on your ISP network.PPPoE Access ConcentratorPPPoE server name.PPPoE Service Type of PPPoE service being used.
Viewing Broadband Status 37HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsThe following figure displays the DSL Details section of the Status page.Refer to the following table for description of the DSL Details parameters listed on the status page:Parameter DescriptionModem Type Displays modem type: either built-in VDSL modem or external broadband modem through Ethernet.Connection Type Method by which the gateway connects to the ISP. The method can be:•Direct IP• PPPoEDSL Line (Wire Pair) Line 1 (inner pair), Line 2 (outer pair), or searching for DSL signal. During installation, the gateway auto-detects whether the DSL signal is on line 1 or line 2.Current DSL Connection
Viewing Broadband Status 38HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsThe following figure displays the Traffic Statistics section of the Status page.Refer to the following table for description of the Traffic Statistics parameters listed on the status page:The following figure displays the DSL Link Errors section of the Status page.Rate Upload and download speeds in kilobytes per second.Max Rate Maximum speed attained while uploading and downloading the data in kilobytes per second.Noise Margin Current downstream and upstream noise margin in dB.Attenuation Current downstream and upstream DSL attenuation in dB.Output Power Current downstream and upstream DSL transmit and receive power in dB.Protocol Protocol used to communicate between your gateway and your ISP.Channel Setting in this field is determined by your ISP’s DSLAM equipment. Values are Fast or Interleaved.DSLAM Vendor InformationLists information about the DSLAM, including country, DSLAM vendor, and specifics.Rate Cap Configured DSL service downstream speed.Attenuation @ 300kHz Measurement of the decrease in downstream signal strength in kilobytes per second.Required Impulse Noise ProtectionMeasurement of how much impulse noise can be mitigated. Dependent on the current line configuration.Uncanceled Echo Measurement of the uncancelled echo relative to the background noise on the line. This is an indication of how much the uncancelled echo is affecting DSL performance, rather than an absolute measurement of the uncancelled echo.VCXO Frequency Offset Indicates the difference of crystal frequency in parts per million (ppm) on the ports of the gateway and the DSLAM.Final Receive Gain Indicates the current receive gain setting (in dB), which will depend on the length of the DSL line.Excessive Impulse Noise Indicates to what degree impulse noise is present on the line.Parameter DescriptionTransmit Cumulative number of bytes, IP packets, errors, and percentage of errors transmitted.Recieve Cumulative number of bytes, IP packets, errors, and percentage of errors received.Parameter Description
Viewing Broadband Status 39HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsRefer to the following table for description of the DSL Link Errors parameters listed on the status page:Parameter DescriptionLink Retrains Number of DSL retrains since the gateway was last restarted, and the time elapsed since the last retrain.DSL Training Errors Number of failed DSL retrains since the gateway was last restarted, and the elapsed time since the last failed retrain.Training Timeouts Number of timeouts waiting for response from ATU-C since the 2Wire gateway was last restarted, and the elapsed time since the last initialization timeout.Loss of Framing Failures Number of DSL loss of framing failures since the gateway was last restarted, and the elapsed time since the last line search initialization.Loss of Signal Failures Number of DSL loss of signal failures since the 2Wire gateway was last restarted, and the elapsed time since the last loss of signal failure.Loss of Power Failures Number of DSL loss of power indications from the ATU-C since the gateway was last restarted, and the elapsed time since the last loss of power indication.Loss of Margin Failures Number of DSL loss-of-margin failures at current data rate since the 2Wire gateway was last restarted, and the elapsed time since the last loss of margin failure.Cum. Sec. w/Impulsive Events Number of impulsively errored seconds since the gateway was last restarted, and the elapsed time since the last impulsively errored second.Cum. Seconds w/Errors Number of cumulative errored seconds since the gateway was last restarted, and the elapsed time since the last error.Cum. Sec. w/Severe Errors Number of severely errored seconds since the gateway was last restarted, and the elapsed time since the last severely errored second.Corrected Blocks Number of corrected DSL superframes that have data errors detected during reception.
Configuring Bridge Mode 40HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsResetting Statistics on Status PageAfter rectifying the issues that are seen in different sections of the Status page, you must reset this page to determine if the issue is resolved. To do this, click the Reset Statistics button at the bottom of the Status page.Configuring Bridge ModeObjectiveTo configure bridge mode.Bridge mode is used to configure devices on the LAN with a broadband IP. When the gateway is into bridge mode you can use a supplementary network or a third party router to handle the traffic. The gateway will only function as a direct connection to the phone line.Note By default, the gateway is configured in the routing mode. When routing is disabled, the NAT and the DHCP server are also disabled. Confirm with the ISP that the WAN protocol is compatible with bridging mode.Uncorrectable Blocks Number of uncorrected DSL superframes that have data errors detected.DSL Unavailable Seconds Number of times the ISP connection was established since the statistics were last reset, and the elapsed time since the last establishment.Parameter Description
Configuring Bridge Mode 41HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsSteps1. Navigate to Settings > Broadband > Link Configuration. Configure the following section of the Link Configuration page to enable the bridge mode and add supplementary networks:2. Select the Use Broadband IPs on LAN check box. This enables bridge mode on the gateway.3. Enter the subnet mask address in the Specify usable subnet mask text box. You must specify this address on the LAN devices or supplementary network devices while configuring the subnet mask. The recommended subnet mask address is 255.255.255.0.4. Select the Auto Firewall Open check box. This disables the firewall of the gateway. Make sure that you select this option because the firewall must be disabled for the bridge mode to function.5. Select the Use the built-in system MAC address radio button from the System MAC Address section to use the configured MAC address.ORSelect the Override the built-in MAC address radio button from the System MAC Address section, and mention a MAC address of your choice in the Specify MAC address text box.6. Leave the Upstream MTU value as is. This is the maximum size allowed on packets that are communicated between your network and your ISP.7. Select the Add Additional Network check box to tail a router from the Local Ethernet port located at the back panel of the gateway. This adds a secondary network to the broadband WAN interface.8. Enter the gateway address of the supplementary network device in the Router Address text box. This is the gateway address of the secondary subnet.
Adding Static Routes 42HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings9. Enter the Subnet Mask address in the text box. This is the router mask of the secondary subnet.10. Select the Auto Firewall Open check box to disable the firewall for all devices using addresses from this subnet. 11. Clear the Routing check box to ensure that the gateway does not assign IP addresses to LAN devices through DHCP.12. Click Save.The bridge mode is enabled on the gateway, and LAN devices are configured to take the Broadband IP address. The service LED on the front panel of the device remains off when the gateway is in bridge mode. The supplementary network represented by the router is tailed to the gateway.Adding Static RoutesObjectiveTo add static routes.This task lets you manually configure static routes for specifying the transmission path that the data must follow between devices outside the gateway network.
Configuring IP Multicast Sessions 43HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsSteps1. Navigate to Settings > Broadband > Routing. The Static Routes page appears.2. Enter the IP address of the destination network in the Subnet IP text box.3. Enter the subnet mask of the destination network in the Subnet Mask text box.4. Enter the gateway address of the destination network in the Gateway IP text box.5. Click Add To List.The Static Route List section displays the new Subnet IP, Subnet Mast, Gateway IP, and Interface name.Configuring IP Multicast SessionsObjectiveTo configure IP multicast sessions.
Viewing Multicast Statistics 44HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsWhen information is broadcast on a network, information packets are delivered to all segments on the LAN. This degrades network performance. IP multicasting is a method of forwarding information to a group of interested receivers.Internet Group Management Protocol (IGMP) is used to manage IP Multicast sessions. IGMP provides a means to automatically control and limit the flow of multicast traffic throughout your network with the use of special multicast queriers and hosts.Steps1. Navigate to Settings > Broadband > Multicast. The Multicast page appears.2. Select the IGMP Proxy check box to enable the feature. When IGMP Proxy is enabled, the gateway issues IGMP host messages on behalf of the hosts discovered through standard IGMP interfaces. In other words, the gateway acts as a proxy for its hosts.3. Select the IGMP Snooping check box to enable the feature. When IGMP Snooping is enabled, the gateway analyzes all IGMP packets and selectively forwards multicast traffic only to those ports where particular IP Multicast streams are accepted.4. Select the IGMP Query Response Interval check box to enable the feature. When IGMP Query Response Interval is enabled, you control the number of IGMP messages allowed on the subnet during the specified duration.5. Click Save.Viewing Multicast StatisticsTo view multicast statistics, navigate to Settings > Broadband > Multicast. The Multicast page appears.
Viewing Multicast Statistics 45HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsRefer to the following table to understand the IGMP parameters listed on the multicast page:IGMP Parameter DescriptionIGMP Interface Name Name of the interface for which statistics are being reported.IGMP Enable Query Displays whether the interface has IGMP querying enabled or disabled.IGMP Fast Update Displays whether the interface has IGMP fast update enabled or disabled.IGMP Version Displays the IGMP version.
Viewing Multicast Statistics 46HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsIGMP Robustness Time interval that the gateway waits for a report in response to a group-specific query.IGMP Query Interval Time interval at which the gateway sends membership queries when it is the querier.IGMP Query Response Interval Time interval that the gateway waits for a report in response to a general query.IGMP Group Membership Interval Timeout period for group membership. If no report is received for these groups before the timeout expires, the group membership is removed.IGMP Startup Query Interval Amount of time in seconds between successive General Query messages sent by a querier during startup.IGMP Startup Query Count Number of general query messages sent at startup.IGMP Last Member Query Interval Time interval that the gateway waits for a report in response to a group-specific query.IGMP Last Member Query Count Number of Group-Specific Query messages sent before the gateway assumes that there are no members of the host group being queried on this interface.IGMP Maximum Host Groups Maximum number of host group members.IGMP Maximum Sources Maximum number of source-specific join and leave messages.IGMP Query Count Number of membership queries sent and received.IGMP Framing Errors Number of frame errors related to ARP, IP, and RARP.IGMP Invalid Type Number of times gateway received Invalid IGMP Type message.IGMP Allocation Failure Number of times gateway received Allocation Failure messages, such as memory allocation failure, IP address allocation failure, and so on.IGMP Host Group Exceeded Number of times host groups have exceeded in the message.IGMP Sources Exceeded Number of times source addresses have exceeded in the message.IGMP Other Querier Timeout period for group membership. If no report is received for these groups before the timeout expires, the group membership is removed.IGMP Membership Entries Number of group membership entries on an interface.IGMP Total Received Messages Number of total messages received.IGMP Received Short Messages Number of short messages received.IGMP Bad Checksum Messages Number of messages received with a bad IP checksum.IGMP Inquiry Messages Number of membership inquiry messages issued by the gateway.IGMP Bad Inquiry Messages Number of membership inquiry messages issued by the gateway that were not realized by this protocol.IGMP Report Messages Number of report messages sent by the host to the members of the querying group.IGMP Bad Report Messages Number of report messages that were sent by the host but were not realized by the members of that group.IGMP Own Group Report MessagesNumber of report messages sent by the host to the members of the same group.IGMP Transmitted Reports Total number of IGMP reports transmitted by the gateway.IGMP Group Entries Total number of group entries on an interface.IGMP Cache Entries Total number of cache entries on an interface.IGMP Group Interface Name Interface name of the IGMP group.IGMP Group Interface Address IP address of the IGMP group interface.IGMP Group Interface Reference CountNumber of processes belonging to the IGMP group interface.IGMP Parameter Description
Resolving Domain Name 47HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsResolving Domain NameObjectiveTo manually add a domain name for resolving the IP address of the networked devices.This task allows you to name network devices (such as printers or Web servers), so that they can be easily accessed by other users on the network.Note Confirm that the domain name is not in use.
Resolving Domain Name 48HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsSteps1. Navigate to Settings > Broadband > DNS Resolution. The Domain Name Server Resolution page appears.2. Enter a name for the network device in the DNS Name text box.3. Enter the IP address of the network device in the IP Address text box.4. Click Add To Name Resolution Table. The Name Resolution Table section displays the newly added and existing DNS name, IP address, and Entry type.See AlsoConfiguring LAN Devices on page 50Configuring Firewall Settings on page 72
Resolving Domain Name 49HomePortal 3801HGV Gateway User Guide Configuring Broadband SettingsUsing Diagnostics Features on page 93Troubleshooting 3801HGV Gateway on page 109
50CHAPTER 9Configuring LAN DevicesNOTE TO REVIEWER: [JIRA 1515: ...Unable to determine the steps to set up multiple SSIDs and associated information on the UI of 3801HGV.].Please provide the necessary info to document this. How do we configure multiple SSIDs through the UI?This chapter provides information about the tasks you can perform in the LAN tab. Following are the links under the LAN tab, and associated tasks:• Status•Viewing LAN Status on page 51• Wireless•Setting Up Wireless Network on page 53•Securing the Wireless Network Using Encryption Key on page 55•Securing the Wireless Network Using MAC Filtering on page 57•Configuring Advance Wireless Settings on page 61•Configuring Wi-Fi Protected Setup on page 62• Wired Interfaces•Configuring Local Ethernet Ports on page 64•Configuring HomePNA 3.1 on page 65•Viewing HomePNA Status on page 66•DHCP•Configuring DHCP on page 66• IP Address Allocation•Allocating IP Addresses on page 69
Viewing LAN Status 51HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesViewing LAN StatusTo view the LAN status page, navigate to Settings > LAN > Status. The Status page appears.The following figure displays the Private Network section of the Status page.Refer to the following table to understand the Private Network parameters listed on the Status page:Parameter DescriptionRouter/Gateway Address IP address allocated to the gateway.Subnet Mask Subnet mask allocated to the gateway.Private Network DHCP InfoRange Range of IP addresses available on the network.Allocated Number of IP addresses allocated on the network.Remaining Number of IP addresses remaining on the network.Timeout Time in minutes before the DHCP lease must be renewed.
Viewing LAN Status 52HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesThe following figure displays the Interfaces section of the Status page.Refer to the following table to understand the Interface parameters listed on the Status page:The following figure displays the Wireless section of the Status page.Refer to the following table to understand the Wireless parameters listed on the Status page:Parameter DescriptionEthernet Displays whether the Ethernet interface is enabled or disabled. Also displays the number of active and inactive Ethernet devices on the network.Wireless Displays whether the wireless interface is enabled or disabled. Also displays the number of active and inactive wireless devices on the network.HomePNA1 Displays whether the HPNA interface is enabled or disabled. Also displays whether the HPNA interface is active or inactive on the network.Parameter DescriptionWireless Channel Radio frequency band that the access point uses for your wireless network. Wireless Power Level Power level for your wireless connection.SSID Name Name assigned to your wireless network. The default is 2WIREXXX, where XXX represents the last three digits of the serial number of your gateway (for example, 2WIRE008).Status Displays whether the wireless connection is enabled or disabled.SSID Broadcast Displays whether broadcasting of SSID is enabled or disabled.Security Security method used to ensure that authorized users are accessing the wireless network.
Setting Up Wireless Network 53HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesThe following figure displays the Devices section of the Status page.Refer to the following table to hide inactive devices and clear the list of devices appearing on the Status page:Setting Up Wireless NetworkObjectiveTo setup your wireless network. This configuration determines the wireless settings used to access the wireless interface of the gateway.Steps1. Navigate to Settings > LAN > Wireless. The Wireless page appears.Step ResultClick Hide Inactive Devices. Devices that are no longer on the local network will be hidden from the Devices list on this page and under Home Network Devices on the Home page.Click Clear List. Devices that are no longer active on the local network are cleared from the Devices list on this page and under Home Network Devices on the Home page.
Setting Up Wireless Network 54HomePortal 3801HGV Gateway User Guide Configuring LAN Devices
Securing the Wireless Network Using Encryption Key 55HomePortal 3801HGV Gateway User Guide Configuring LAN Devices2. Enable the wireless connection by selecting the Enable Wireless Interface check box. 3. Enter a name assigned to your wireless network in the Network Name (SSID) text box. The default is 2WIREXXX, where XXX represents the last three digits of your 2Wire gateway serial number (for example, 2WIRE008). This name appears next to the Wireless icon on the Home page.Note The HomePortal 3801HGV gateway can support up to 4 SSIDs. It can support upto 4 wireless devices at a time.4. Enable the broadcast of the SSID over the wireless network by selecting the SSID Broadcast check box. This implies that the broadcasted SSID is visible to the users who are scanning to connect to a wireless network.Note You can disable the broadcast of the SSID by clearing the SSID Broadcast check box.When you disable SSID Broadcast, the LAN client cannot scan and connect to your wireless network. You have to manually add a wireless profile in the LAN client to connect to the wireless network instead of selecting the SSID name from a typical scan list.5. Select a wireless channel (radio frequency band) from the corresponding drop-down list box. This is the access point used for your wireless network. Wireless clients or wireless adapter cards auto-detect the channels to use. If you are having problems with your wireless network, it could be due to radio interference. You can change the wireless channel to see if interference is reduced on a different channel. It is best to select Auto, because a channel is automatically selected to minimize interference.6. Click Save. This ensures that the configured wireless setting is saved.Securing the Wireless Network Using Encryption KeyObjectiveTo secure your wireless network using the encryption key. Encrypted security setting makes it difficult for unauthorized users to access your network. It is good practice to customize an encryption key for wireless communication. When the key is defined, each wireless client must have it to connect to your wireless network.
Securing the Wireless Network Using Encryption Key 56HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesSteps1. Navigate to Settings > LAN > Wireless. The Wireless page to configure the Security settings appears.2. Enable or disable the wireless security by selecting or clearing the Wireless Security check box. Wireless security is enabled as a default setting.3. Select an authentication setting from the Authentication Type drop-down list box. Check the capabilities of the wireless clients that will be accessing this network and find a secure protocol by referring to the following table:4. Select the Use default encryption key printed on the System Label radio button to use the encryption key that came with your gateway.ORSelect the Set custom encryption key radio button to create a custom encryption key. You can define a 64-bit or 128-bit encryption key. For 64-bit encryption, enter a 10-digit hexadecimal number. For 128-bit encryption, enter a 26-digit hexadecimal number. A Authentication Type DescriptionWEP-Open The Wireless Encryption Protocol (WEP) is an older security protocol that allows any wireless clients within the radio range to access your network without an encryption key. This setting provides the least level of security. For security reasons, do not select this setting unless there is a compatibility issue with an older wireless client. For added protection, set an encryption key on your AP and enter the same key into your other wireless clients.WEP-Shared Similar to the WEP-Open setting, do not select this setting unless there is a compatibility issue with an older wireless client. Unlike the WEP-Open setting, the WEP-Shared setting prevents open access by any wireless client; therefore, it is more secure than the WEP-Open setting. For added protection, set an encryption key on your AP and enter the same key into your other wireless clients.WPA-PSK (TKIP) This setting provides good security and works with most newer wireless clients. This setting requires an encryption key on the AP and the wireless client configured to use Wi-Fi Protected Access – Pre-Shared Key (WPA-PSK) with the same encryption key.WPA-PSK (TKIP) and WPA2-PSK (AES)This setting allows a wireless client to use either WPA-PSK or WPA2-PSK to access your network. An encryption key must be configured on the AP and the same key must be entered on the wireless client.WPA2-PSK (AES) This setting requires that wireless clients use only WPA2-PSK to access your networks. An encryption key must be configured on the AP and entered into the wireless client. WPA2-PSK is currently the most secure Wi-Fi encryption protocol but may not be available on many wireless clients.
Securing the Wireless Network Using MAC Filtering 57HomePortal 3801HGV Gateway User Guide Configuring LAN Deviceshexadecimal number uses the characters 0-9, a-f, or A-F.This security key will be used by all clients to access your wireless network. 5. Click Save. This ensures that the configured security setting is saved.Securing the Wireless Network Using MAC FilteringObjectiveTo secure your wireless network using the MAC filtering feature. This feature enables you to block or allow wireless connection to all devices, or an individual device based on the MAC address of the device. You allow only “known and trusted” devices to associate with the wireless access point. MAC address filtering is disabled as a default setting. When enabled, the wireless connection is granted only to the MAC addresses that are pre-configured in the allowed device list.Steps1. Navigate to Settings > LAN > Wireless. The Wireless page appears.2. In the MAC Filtering section, click Edit Blocked/Allowed Device List link. The Wireless MAC Filtering page appears.
Securing the Wireless Network Using MAC Filtering 58HomePortal 3801HGV Gateway User Guide Configuring LAN Devices3. Enable or disable the MAC filtering by selecting or clearing the Enable MAC Filtering check box. MAC filtering is disabled as a default setting. Disabling MAC address filtering allows all the wireless clients to access the device.4. Click Save. This ensures that the configured MAC filtering setting is saved.5. Allow block devices to access wireless interface based on MAC filtering feature by configuring the Select Devices to be Allowed or Blocked pane.Allowing MAC AddressesObjectiveThis feature enables you allow wireless connection to all devices, or an individual device based on the MAC address of the device.
Securing the Wireless Network Using MAC Filtering 59HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesSteps1. Navigate to Settings > LAN > Wireless. The Wireless page to configure the MAC filtering settings appears. 2. Add the MAC address of the device in the Enter MAC address text box.3. Click Add To List. This populates the MAC address in the Allowed Devices pane.Blocking MAC AddressesObjectiveThis feature block wireless connection to all devices, or an individual device based on the MAC address of the device. Steps1. Navigate to Settings > LAN > Wireless. The Wireless page appears.2. In the MAC Filtering section, click Edit Blocked/Allowed Device List link. The Wireless MAC Filtering page appears.3. Select the device you want to block from the Allowed Devices pane.Note To select multiple addresses, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order, while the [Ctrl] key selects the groups in a random order.4. Click >>. This polulates the MAC address in the Blocked Devices pane.
Securing the Wireless Network Using MAC Filtering 60HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesRefreshing the List of DevicesObjectiveThis feature enables you to refresh the list of devices while allowing or blocking wireless connection based on the MAC Addresses of the devices.Steps1. Navigate to Settings > LAN > Wireless. The Wireless page appears.2. In the MAC Filtering section, click Edit Blocked/Allowed Device List link. The Wireless MAC Filtering page appears.3. Click Rescan For Devices to refresh the list of devices viewed in Allowed Devices and Blocked Devices panes.Deleting the DevicesObjectiveTo delete a configured device. This feature enables you to delete devices from the list of allowed or blocked devices.Steps1. Navigate to Settings > LAN > Wireless. The Wireless page appears.2. In the MAC Filtering section, click Edit Blocked/Allowed Device List link. The Wireless MAC Filtering page appears.3. Select the device from Allowed Devices or Blocked Devices pane.4. Click Delete.5. Click Save to retain the configuration changes.After any configuration change you have made on this user interface, a page opens confirming that the configuration is changed.
Configuring Advance Wireless Settings 61HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesConfiguring Advance Wireless SettingsObjectiveTo configure advance wireless settings. This allows you to further optimize wireless settings for better performance. Note It is recommended that you leave the default settings as is; however, if you are experiencing connection or performance difficulties, altering these settings may improve performance.Steps1. Navigate to Settings > LAN > Wireless. The Wireless page to configure the Advanced Settings appears.2. Select the power level for your wireless connection from the Power Setting drop-down list. The configured power level is the actual transmitted radio power at the access point. The default list is from 1 to 4. Following table provides the output power levels for 802.11b and 802.11g types of wireless modes:3. Select the Wireless Mode from the drop-down list. This allows you to force the gateway to use 802.11b/g, 802.11b-only, or 802.11g-only modes of operation. Check the wireless mode supported by the wireless adapter before configuring this option.4. Enter the DTIM Period (seconds) in the text box. This Delivery Traffic Indication Message (DTIM) value determines the interval at which the access point sends its broadcast traffic.5. Select the Maximum Connection Rate from the drop-down list. This is the maximum rate at which your wireless connection works. Select 1, 2, 5.5, 11, or 22 Mbps for 802.11b-based models and 1, 2, 5.5, 11, 6, 9, 12, 24, 36, 48, or 54 Mbps for 802.11b/g-based models.Power Settings Radio Output Power802.11b (mW) 802.11g (mW)1 (maximum) 50 30225 15312 846 4
Configuring Wi-Fi Protected Setup 62HomePortal 3801HGV Gateway User Guide Configuring LAN Devices6. Click Save. This ensures that the advance wireless settings are saved.Configuring Wi-Fi Protected SetupObjectiveTo configure Wi-Fi protected setup (WPS). This configuration simplifies the process of connecting any home device to the wireless network. As an access point (AP), the gateway issues and revokes credentials to a network. WPS supports both push button and PIN-based configuration methods. When WPS is enabled, the gateway automatically detects the presence of a WPS-enabled client device. Both methods require WPA or WPA2 security enabled and the predefined passphrase is provided to the WPS device.Steps1. Navigate to Settings > LAN > Wireless. The Wireless page appears.2. In the Wi-Fi Protected Setup section, enable the WPS by selecting the Wi-Fi Protected Setup check box.Setting Up WPS through the PIN MethodTo set up WPS through the PIN method:1. Navigate to Settings > LAN > Wireless. The Wireless page appears.2. In the Wi-Fi Protected Setup section, enable the WPS by selecting the Wi-Fi Protected Setup check box.3. Select PIN from the drop-down list.
Configuring Wi-Fi Protected Setup 63HomePortal 3801HGV Gateway User Guide Configuring LAN Devices4. Enter a 4 or 8 digit PIN in Enter the PIN text box. The PIN method requires a 4- or 8-digit PIN.5. Click Set WPS. This saves the PIN configuration changes done for WPS.Setting Up WPS through the Push Button MethodTo set up WPS through the PIN method:1. Navigate to Settings > LAN > Wireless. The Wireless page appears.2. In the Wi-Fi Protected Setup section, enable the WPS by selecting the Wi-Fi Protected Setup check box.3. Select Push Button from the drop-down list.4. Locate and push the WPS button found at the front panel of the device. The gateway provides a push button on the front panel to enable the synchronization between the AP and the client. You do not have to connect any devices to the gateway to enable it - simply push the button on the gateway followed by pushing the button on the client device.5. Click Set WPS. This saves the Push Button configuration changes done for WPS.
Configuring Local Ethernet Ports 64HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesConfiguring Local Ethernet PortsObjectiveTo configure local Ethernet ports. This task lets you configure the local Ethernet ports to connect to network devices that support speeds upto 10 Mbits (10BaseT/UTP) and 100 Mbits (100BaseTX), and require a unique setting.By default, the Ethernet ports are pre-configured to auto-detect mode.Steps1. Navigate to Settings > LAN > Wired Interfaces. The Ethernet Switch page appears.2. Enable or disable the local Ethernet networking by selecting or clearing the Ethernet Networking check box.3. Match the mode of the Local Ethernet port located at the back panel of the gateway with the Ethernet port of the LAN client. Select one of the following options from the Port 1 Mode drop-down list:• Auto-detect• 100BaseTX Full-Duplex• 100BaseTX Auto• 10BaseT/UDP Full-Duplex• 10BaseT/UDP Auto4. Select the relevant modes for the remaining ports as mentioned in Step 3.5. Click Save. This saves the configuration changes done to the Local Ethernet ports.
Configuring HomePNA 3.1 65HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesConfiguring HomePNA 3.1ObjectiveTo configure Home Phoneline Networking Alliance (HPNA) on the Cable port.This task lets you configure HPNA interface on the Cable port of the gateway.Steps1. Navigate to Settings > LAN > Wired Interfaces. The HPNA 3.1 (Coax) configuration page appears.2. Enable or disable HPNA by selecting or clearing the HomePNA Networking check box.3. Select Coax or DSL from the Select Output Jack drop-down list. This is the type of gateway port that you use to connect to the set top box. If you select Coax it implies that you are using CABLE port. If you select DSL it implies that you are using DSL port.NOTE TO REVIEWER: Unsure whether the user can actually use the DSL port to configure the HPNA interface. The device has only one DSL port which is used to connect Internet. My understanding is that the device must have an addition RJ-11 port to configure HPNA interface. Need inputs for the same.4. Select 493 or 340 from the Noise Margin drop-down list. This is the signal to noise ratio. Signal quality is inversely proportional to noise margin.5. Select 1063, 859, or 646 from the Per drop-down list.NOTE TO REVIEWER: Unable to determine the purpose of this field. Need inputs for this field.6. Enter the duration in seconds in the Collection Interval text box. This is the number of seconds during which the counters for data are collected.7. Click Save. This saves the HPNA configuration changes.
Viewing HomePNA Status 66HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesViewing HomePNA StatusTo view HomePNA status page, navigate to Settings > LAN > Wired Interfaces. Click HomePNA Status listed at the bottom of the wired interfaces page. The following page appears:Refer to the following table to understand the HomePNA Network parameters listed on the status page:Configuring DHCPObjectiveTo configure Dynamic Host Configuration Protocol (DHCP) for setting up your private network. In this task, we are listing the steps to configure the DHCP server.DHCP allows dynamic allocation of network addresses. Your gateway can be both a DHCP client and a DHCP server. When communicating with the local network devices, such as computers and printers, your gateway functions as a DHCP server. However, while communicating with your ISP, the gateway functions as a DHCP client. Parameter DescriptionFirmware Version Firmware version number.Firmware Signature Firmware signature number.HPNA Physical Link Displays whether the HPNA interface is enabled or disabled.Network Mode Network mode of the HPNA interface.Node ID Node ID of HPNA interface.MTU Maximum Transmission Unit is the maximum size allowed on data packets, that are communicated on HPNA network.MAC Address MAC address of the gateway.
Configuring DHCP 67HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesBy default, the gateway uses the 192.168.1.0/255.255.0.0 IP address range. You can select from two additional IP address ranges, or configure the network settings manually. When you select either of them, the LAN clients are assigned IP addresses within the specified range.Note You should manually configure these settings ONLY if you thoroughly understand IP internetworking. An incorrect configuration can cause unpredictable results.
Configuring DHCP 68HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesSteps1. Navigate to Settings > LAN > DHCP. The DHCP Configuration page appears.2. Enable or disable the DHCP server by selecting or clearing the DHCP Server Enabled check box.3. Select a relevant radio button from DHCP Network Range, to use the default range of IP addresses or configure the DHCP server manually. If you are using the default range of IP address, continue to step 5. However, if you want a limited range of IP addresses, then go to step 4.
Allocating IP Addresses 69HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesNote 3801HGV supports four subnets simultaneously on the LAN. The 192.168.1.0 / 255.255.255.0 (default) is used as a private subnet by the end user. The 172.16.0.0 / 255.255.0.0 is used as the secondary subnet or public routed subnet by the end user. The remaining options, 10.0.0.0 / 255.255.0.0 and Configure manually are held in reserve to be configured and used by the service provider.4. Select the Configure manually radio button for setting up a range IP addresses to be assigned to LAN clients. To populate the text fields under this section, refer to the following information:a. Enter the IP address of your gateway (default is 192.168.1.254) used for all communication on your local devices in the Router Address text box.b. Enter the subnet mask (default is 255.255.255.0) used for all communication on your local devices in the Subnet Mask text box.c. Enter the first IP address in the DHCP address pool that you will be distributing over the private network in the First DHCP Address text box.d. Enter the last IP address in the DHCP address pool that you will be distributing over the private network in the Last DHCP Address text box.5. Enter a numerical value in the DHCP Lease Time text box. This value represents the number of hours you can use the assigned IP address before the DHCP lease expires.6. Select Private Network from the New Device DHCP Pool drop-down list for assigning IP addresses to LAN clients from the private IP address pool. Select Public Network to assign IP addresses to LAN clients from public IP address pool. Public network selection is available only when bridge mode is enabled.Note Change to the Public IP addressing only when used in conjunction with DMZplus or secondary subnet functionality that allows you to have public IP addresses routed through the device.7. Click Save. This saves the DHCP configuration changes.Allocating IP AddressesObjectiveTo allocate specific IP addresses to devices that are running in the DHCP mode, and map devices to particular static or private IP addresses. For Internet public hosting of application or servers associated with static addresses, you can map a device to a specific static IP address or to the next unassigned address from the public pool.
Allocating IP Addresses 70HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesSteps1. Navigate to Settings > LAN > IP Address Allocation. The Public-Private NAT Mappings and Device IP Allocation page appears.2. Navigate to the relevant device for changing the configuration to override the default DHCP settings.3. Enable or disable the firewall by selecting the relevant option from the Firewall drop-down list.4. Select the specific address type from the Address Assignment drop-down list. You can select from the private IP address pool, or assign a static IP to the device.NOTE TO REVIEWER: Unsure of the purpose for this field.5. Leave the WAN IP Mapping drop-down list as is. This menu reads Router WAN IP Address as the default selection.
Allocating IP Addresses 71HomePortal 3801HGV Gateway User Guide Configuring LAN DevicesNOTE TO REVIEWER: Unsure whether this field remains as is. Any configuration change might bring up more options in the drop-down list. Need inputs for the same.6. Click Save. This saves the allocated IP address to a specific device or devices.7. Restart the gateway to view the updated configuration on this page.See AlsoConfiguring Broadband Settings on page 34Using Diagnostics Features on page 93Troubleshooting 3801HGV Gateway on page 109
72CHAPTER 10Configuring Firewall SettingsThis chapter provides information about the tasks you can perform in the Firewall tab. Following are the links under the Firewall tab, and associated tasks:• Status•Viewing Firewall Status on page 72• Applications, Pinholes and DMZ•Configuring Firewall Settings on page 73• Advanced Configuration•Disabling Attack Detection on page 80•Controlling Inbound and Outbound Traffic on page 82•Configuring Firewall Security Enhancements on page 83•Configuring Application Layer Gateway on page 83Viewing Firewall StatusTo view the Firewall status page, navigate to Settings > Firewall > Status. The Status page appears.
Configuring Firewall Settings 73HomePortal 3801HGV Gateway User Guide Configuring Firewall SettingsRefer to the following table to understand the parameters listed on the Firewall Status page:Configuring Firewall SettingsObjectiveTo configure firewall settings in a way that special applications running on computers inside your home network are granted Internet access. To grant internet access to special applications, you need to open firewall pinholes and associate the intended application(s) with a computer connected to your gateway. If you cannot find a listing for your application, you can define an application with the protocol and port information. Also, you can delete the application profile you have saved. By default, firewall provides maximum protection and blocks unsolicited inbound traffic.Steps1. Navigate to Settings > Firewall > Applications, Pinholes and DMZ. The Allow device application traffic to pass through firewall page appears.Parameter DescriptionFirewall Status View whether firewall is enabled or disabled in this section.Current Applications, Pinholes and DMZ SettingsView if any applications are hosted in this section.Device Displays the name of the configured devices.Allowed Applications Displays the name of the application that bypasses the firewall settings.Application Type Displays the type of application.Protocol Displays the protocol in use.Port Number(s) Displays the port number assigned to the application.Public IP Displays the IP assigned to the device.
Configuring Firewall Settings 74HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings
Configuring Firewall Settings 75HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings2. Select the computer where you want to host the application(s) in the Select a computer section. When you host an application for a computer on your network, it implies that you are scaling down the firewall security levels for that application to be accessible on the specified computer.3. Select the Allow individual application(s) radio button.Note If the computer you want to select is not listed, you can still select it as long as it is on the same network, and you know its IP address. Enter the IP address of that computer, and then click Choose.4. Filter the application list by selecting the category from the Filter Applications by bulleted list. Your selection is displayed in the Application List list box.Note To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order.5. Click Add. The application appears in the Hosted Applications list box.Note To remove a hosted application, select it in the Hosted Applications list box, and click Remove.Creating an Application ProfileTo create an application profile that bypasses the firewall settings:1. Navigate to Settings > Firewall > Applications, Pinholes and DMZ. The Allow device application traffic to pass through firewall page appears.2. Click Add a new user-defined application in the Edit firewall settings for this computer section. This lets you create an application profile that is not included in the application list. An application profile configures the gateway firewall to let the application-specific data pass through. The Firewall Application Profile Definition page appears.
Configuring Firewall Settings 76HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings3. Enter a name for the application profile in the Application Profile Name text box.4. Click the TCP or UDP radio button to select the protocol for the application profile. If the application you are adding requires both, you need to create a separate definition for each.5. Enter the port or port range used by the application in the Port (or Range) text boxes. If only one port is required, enter the port number in the From text box. For example, some application require only one port to be opened (such as TCP port 500); others require that all TCP ports from 600 to 1000 be opened.6. Enter the duration in seconds in Protocol Timeout text box. This is the amount of time the connection in the specified range remains open when there is no data transfer. In most cases, the default value is appropriate. If you leave the text box blank, the system uses the default values (86400 seconds for the TCP protocol; 600 seconds for the UDP protocol).7. Enter a value in the Map to Host Port text box. This value must map to the port range you established to the local computer. For example, if you set the value to 4000 and the port range being opened is 100 to 108, the forwarded data to the first value in the range will be
Configuring Firewall Settings 77HomePortal 3801HGV Gateway User Guide Configuring Firewall Settingssent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so on.8. Select the application type from the Application Type drop-down list.9. Click Add to List. This creates a new application profile. Also, the configured information appears in the Definition List section of the same page.You can also view the newly created application listed in the Applications List drop-down list on the Applications, Pinholes and DMZ page.10. Click Back to return to the Applications, Pinholes and DMZ page.11. To edit a user defined applicaitons, click Edit or delete user-defined application in the Edit firewall settings for this computer section. This lets you edit an existing profile or assign additional TCP or UDP ports to an existing profile. The Edit or Delete a User-Defined Application page appears.Note You can add the definition of the profile only when it has not been added to the Hosted Application list box. If the profile is added in the list of hosted applications and you want to modify it, then you need to first remove it from the Hosted Applications list box.12. Select the application you want to modify from the User defined applications list box.13. Click Edit. The Firewall Application Profile Definition page appears.
Configuring Firewall Settings 78HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings14. Modify the information as per your requirement.15. Click Add to List. The configuration changes appear in the Definition List section of the same page.16. Repeat step 8 to 15 for each port or range of ports required for the application profile.
Configuring Firewall Settings 79HomePortal 3801HGV Gateway User Guide Configuring Firewall SettingsDeleting User-defined ApplicationsTo delete a user defined application:1. Click Edit or delete user-defined application in the Edit firewall settings for this computer section. This lets you delete an existing profile. The Edit or Delete a User-Defined Application page appears.2. Select the application you want to delete from the User defined applications list box.3. Click Delete. The configuration successful prompt confirms the deletion. You cannot view the deleted application in the User defined applications list box.Allowing all ApplicationsTo allow all applications through firewall:1. On the Allow device application traffic to pass through firewall page, select Allow all applications (DMZplus mode) radio button. This will enable DMZplus mode.DMZplus is used for hosting applications when hosted applications do not function properly. When in DMZplus mode, the designated computer appears as if it is directly connected to the Internet, has all unassigned TCP and UDP ports opened and pointed to it,
Disabling Attack Detection 80HomePortal 3801HGV Gateway User Guide Configuring Firewall Settingsand can receive unsolicited network traffic from the Internet.The DMZplus mode configuration page appears:2. Click Save.3. Confirm that the computer you selected is configured for DHCP. If it is not, configure it for DHCP. 4. Restart the computer. When the computer restarts, it receives a special IP address from the system and all unassigned TCP and UDP ports are forwarded to it.mUse the DMZplus mode with caution. A computer in the DMZplus mode is less secure because all available ports are open and all incoming Internet traffic is directed to this computer.Disabling Attack DetectionObjectiveTo disable a specific port in the attack detection section.By default, attack detection is enabled on these ports by the firewall. However, some applications and devices may require the use of specific data ports listed here. The gateway allows users to open the necessary ports through the firewall.
Disabling Attack Detection 81HomePortal 3801HGV Gateway User Guide Configuring Firewall SettingsSteps1. Navigate to Settings > Firewall > Advanced Configuration. The Advanced Configuration page to configure Attack Detection appears.2. Clear the Excessive Session Detection check box. When disabled, the firewall does not detect applications on the local network that are creating excessive sessions to the Internet. This activity is due to a virus infected computer and on detection, the gateway displays a HURL warning page.3. Clear the TCP/UDP Port Scan check box.When disabled, the firewall does not detect UDP and TCP port scans, and communicates the port scan packets to the computer.A port scan is a series of messages sent by an external entity attempting to break into a computer to learn which computer network services associated with UDP and TCP ports are provided by the computer.4. Clear the Invalid Source/Destination IP address check box. When disabled, the firewall does not verify IP addresses for: Broadcast or multicast IP addresses, TCP destination IP address is not unicast, IP source and destination address are the same, Invalid IP source received from private/home network.5. Clear the Packet Flood (SYN/UDP/ICMP/Other) check box.When disabled, the firewall does not check for SYN, UDP, ICMP, and other types of packet floods on the local and Internet facing interfaces.6. Clear the Invalid TCP Flag Attacks (NULL/XMAS/Other) check box. When disabled, the firewall does not scan inbound and outbound packets for invalid TCP Flag settings, and communicates the packet that could result in NULL/XMAS/Other type of attacks.7. Clear the Invalid ICMP Detection check box.When disabled, the firewall does not check for invalid ICMP/code types, and communicates the associated packets to the computer.8. Clear the Miscellaneous check box. When disabled, the firewall does not scan any other type of inbound and outbound packets, other than the ones listed in the Attack Detection section.9. Click Save. The ports listed in the Attack Detection section are disabled.
Controlling Inbound and Outbound Traffic 82HomePortal 3801HGV Gateway User Guide Configuring Firewall SettingsControlling Inbound and Outbound TrafficObjectiveTo control inbound and outbound protocol control services, so that the firewall blocks or passes the traffic from/to the network to/from the Internet.Steps1. Navigate to Settings > Firewall > Advanced Configuration. The Advanced configuration page to configure the outbound and inbound protocols appears:2. Select or clear any check box in the Outbound Protocol Control section. If you select any of the check boxes in the Outbound Protocol Control section, the firewall allows the traffic from the network to pass through the firewall to the Internet.3. Select or clear any check box in the Inbound Protocol Control section. If you select any of the check boxes in the Inbound Protocol Control section, the firewall allows the corresponding protocol to pass from the Internet to the network. 4. Click Save. This saves the configuration changes done to the inbound and outbound protocol control.Note Allowing inbound traffic does not mean that the firewall automatically allows this type of traffic to pass through the firewall to the network. Even if a particular protocol/application type is allowed, the firewall still checks and blocks all unsolicited traffic from the Internet unless the firewall is configured to pass the traffic by hosting an application profile.
Configuring Firewall Security Enhancements 83HomePortal 3801HGV Gateway User Guide Configuring Firewall SettingsConfiguring Firewall Security EnhancementsObjectiveTo configure firewall security enhancements. This allows you to configure the firewall rules to allow traffic on the UDP and TCP ports.Steps1. Navigate to Settings > Firewall > Advanced Configuration. The Advanced configuration page to configure the security enchancements appears.2. Enable or disable stealth mode by selecting or clearing the Stealth Mode check box.When you enable stealth mode, the gateway firewall does not return any information in response to network queries; that is, it will appear to the intruder that your network does not exist. This discourages intruders from accessing your network, because it appears as though there is no active network to access.3. Enable or disable the execution of external ping request by selecting or clearing the Block Ping check box. When you disable Block Ping, intruders can use ping to launch an attack against your network, because ping can determine the IP address of the network (for example, 105.246.172.72) from the domain name (for example, www.mynetwork.com). If you enable Block Ping, your network will block all ping requests.4. Enable or disable the restricted transmission of packets by selecting or clearing the Strict UDP Session Control check box.When you enable restricted UDP session, security is enhanced and the gateway does not accept packets sent from an unknown source over an existing connection.5. Enter the duration in seconds in the UDP Session Timeout text box. The gateway terminates the UDP connection request after that duration.6. Enter the duration in seconds in the TCP Session Timeout text box. The gateway terminates the TCP connection request after that duration.7. Click Save. This saves the configuration changes done to firewall security enhancements.Configuring Application Layer GatewayObjectiveTo configure Application Layer Gateway (ALG) on the firewall of the gateway.
Configuring Application Layer Gateway 84HomePortal 3801HGV Gateway User Guide Configuring Firewall SettingsIf you enable SIP ALG, client applications can use dynamic TCP/ UDP ports to communicate with the known ports used by the server applications, even though a firewall configuration allows only a limited number of known ports.If you disable ALG, the ports get blocked and you have to explicitly open up a large number of ports in the firewall rendering the network vulnerable to attacks on those ports.Steps1. Navigate to Settings > Firewall > Advanced Configuration. The Advanced configuration page to configure the SIP ALG settings appears.2. Enable or disable the SIP ALG on the gateway firewall by selecting or clearing the check box. 3. Click Save. This saves the configuration changes.See AlsoConfiguring LAN Devices on page 50Configuring Broadband Settings on page 34Using Diagnostics Features on page 93Troubleshooting 3801HGV Gateway on page 109
85CHAPTER 11Viewing LogsThe Logs tab displays all types of logs which you can use to diagnose a problem, if any.This section gives information about the following tabs:• Event Log• System Log• Upgrade Log• Firewall LogViewing Event LogObjective:To view event logs.You can perform the following tasks on this page:• View all event logs• Assign a filter to view specific event logs• Clear logs from the display listViewing All Event LogsSteps:To view all event logs, navigate to Settings>Logs>Event Logs. The following page appears.
Viewing Event Log 86HomePortal 3801HGV Gateway User Guide Viewing LogsYou can see all the event logs on this page.Note Make sure that the option all is selected in the Display Filter list.The following table displays information about the logs that you can view on the Event Logs page.Name DescriptionType The type of event. Given below is a list of event types:•ALM: Alarms• DBG: Debug• EMR: Emergency• ERR: Error• FLT: Faults• INF: Information•NTC: Notice•WRN: WarningDate/Time The date and time when the event occurs, with the latest date on the top.Event Decription Source and destination IP addresses with their ports, and a brief description of the event.
Viewing System Log 87HomePortal 3801HGV Gateway User Guide Viewing LogsFiltering LogsStepsTo filter logs:1. On the Event Logs page, select an option in the Display Filter drop-down list box. 2. Click Submit to view logs pertaining to the option that you selected.You can clear logs on the Event Log page and minimize the clutter from previous events when you try to diagnose a problem.Clearing Event LogsTo clear all logs from a list, click the Clear Log button.Note To clear a particular log type, select an option in the Display Filter list and then click Clear Log.Viewing System LogObjective:To view system logs.You can perform the following steps on this page:• Filtering and viewing the following types of system logs•DBG: Debug•INF: Information•NTC: Notice•WRN: Warning•ERR: Error•FTL: Faults•ALR: Alarm•EMR: Emergency• Insert mark to distinguish between old logs and new ones while diagnosing a problem• Clear logs to minimize the clutter from previous events when you try to diagnose a problem.
Viewing System Log 88HomePortal 3801HGV Gateway User Guide Viewing LogsFiltering and Viewing System LogsSteps:To filter and view system logs:1. Navigate to Settings>Logs>System Log. The following page appears.2. Select a log type in the Display Filter drop-down list box. 3. Click Submit to view all logs of the type you selected.Note You can further filter logs by selecting an option from the drop-down list box beside the Submit button, and click.
Viewing Upgrade Log 89HomePortal 3801HGV Gateway User Guide Viewing LogsThe following table displays information about the logs that you can view on the System Log page:Inserting MarkStepsTo insert a mark in the log and to view it:1. Click the Insert Mark button on the System Log page.2. Scroll down to the end of the page to view your mark. The figure below displays an inserted mark in the system log.Clearing LogsStepsTo clear logs:1. Select a type of logs in the Display Filter drop-down list box. You can further filter the logs by selecting an option in the next drop-down list box.2. Click Clear Log.Viewing Upgrade LogObjective:To view upgrade log.You can view the software upgrade information about your system on this page.Name DescriptionType The type of event for example, ALM, DBG, and so on.Date/Time The date and time when the event occurs, with the latest date on the top.Event Description A brief description of the event..
Viewing Firewall Log 90HomePortal 3801HGV Gateway User Guide Viewing LogsSteps:To view the upgrade information, navigate to Settings>Logs>Upgrade Log. The following page appears.You can view the initial software version and the current software version of the system on this page.Viewing Firewall LogObjective:To view the firewall log.You can perform the following tasks on this page:• View firewall log• Clear log
Viewing Firewall Log 91HomePortal 3801HGV Gateway User Guide Viewing LogsViewing LogSteps:To view the firewall log:1. Navigate to Settings>Logs>Firewall Log. The following page appears.The following table displays information about the logs that you can view on the Firewall Log page:Name DescriptionType The type of event. Given below is a list of event types:•ALM: Alarms• DBG: Debug• EMR: Emergency• ERR: Error• FLT: Faults• INF: Information•NTC: Notice•WRN: WarningDate/Time The date and time when the event occurs, with the latest date on the top.Event Decription Source and destination IP addresses with their ports, and a brief description of the event.
Viewing Firewall Log 92HomePortal 3801HGV Gateway User Guide Viewing LogsClearing LogYou can clear logs on the Firewall Log page and minimize the clutter from previous events when you try to diagnose a problem.To clear the firewall log, click the Clear Log button.
93CHAPTER 12Using Diagnostics FeaturesThis chapter provides information about the tasks you can perform in the Diagnostic tab. Following are the links under the Diagnostics tab, and associated tasks:•Link Test•Testing Broadband Link on page 93•Link Tree•Viewing Link Tree on page 95•DSL•Viewing DSL Diagnostic Information on page 96• IP Utilities•Testing IP Utilities on page 97•NAT•Viewing NAT Information on page 103•Syslog•Enabling Syslog on page 105• Resets•Resetting the Gateway on page 106Testing Broadband LinkObjectiveTo test your broadband connection.You can run a series of diagnostic tests on your broadband connection on this page.
Testing Broadband Link 94HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesSteps1. Navigate to Settings > Diagnostics > Link Test. The Link Test page appears.2. Click Start to start running diagnostic tests on your broadband connection.3. Click Refresh Page to view the results of your test.Note Running diagnostic tests on your broadband connection may take a few minutes, and broadband will not be available during this time.
Viewing Link Tree 95HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesViewing Link TreeTo view Link Tree, navigate to Settings > Diagnostics > Link Tree. The Link Tree page appears.
Viewing DSL Diagnostic Information 96HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesYou can click any link to view its details at the bottom of the page. This is shown in the figure below:Viewing DSL Diagnostic InformationThe DSL page displays disgnostic information about DSL which you can use in case of any problems. To view the DSL diagnostic information, navigate to Settings > Diagnostics > DSL. The DSL page appears.
Testing IP Utilities 97HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesYou can view the following information on this page:Testing IP UtilitiesObjectiveTo test the following IP utilities:Parameter DescriptionGeneral Information Technical information about the DSL.Training History Information about DSL training history.Bitloading Graphic representation of DSL bitloading.Note Explanation of terms used in DSL training history.
Testing IP Utilities 98HomePortal 3801HGV Gateway User Guide Using Diagnostics Features•Ping: A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the network interface card of the computer, or as a latency test•Traceroute: A computer network tool used to determine the route taken by packets across an IP network•DNSquery: A generic query resolution interfaceTesting PingTo test ping:1. Navigate to Settings > Diagnostics > IP Utilities, and select ping in the Test Type drop-down list. The following page appears.2. Type the host address in the Host Address text box.3. Select the Enable Name Resolution check box if you want to find the IP address corresponding to the host address.4. Click Start to start testing. You can view the results in the space provided.The following figure displays the test results.
Testing IP Utilities 99HomePortal 3801HGV Gateway User Guide Using Diagnostics Features5. Click Stop to stop testing.Note To clear logs, select all logs in the provided space, and press Delete on your keyboard.
Testing IP Utilities 100HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesTesting TracerouteTo test traceroute:1. Navigate to Settings > Diagnostics> IP Utilities, and traceroute in the Test Type drop-down list. The following page appears.2. Type the host address in the Host Address text box.3. Select the Enable Name Resolution check box if you want to find the IP address corresponding to the host address.4. Click Start to start testing. You can view the results in the space provided.The following figure displays the test results.
Testing IP Utilities 101HomePortal 3801HGV Gateway User Guide Using Diagnostics Features5. Click Stop to stop testing.Note To clear logs, select all logs in the provided space, and press Delete on your keyboard.
Testing IP Utilities 102HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesTesting DnsqueryTo test dnsquery:1. Navigate to Settings > Diagnostics > IP Utilities, and dnsquery in the Test Type drop-down list. The following page appears.2. Type the host address in the Host Address text box.3. Select the Enable Name Resolution check box if you want to find the IP address corresponding to the host address.4. Click Start to start testing. You can view the results in the space provided.The following figure displays the test results.
Viewing NAT Information 103HomePortal 3801HGV Gateway User Guide Using Diagnostics Features5. Click Stop to stop testing.Note To clear logs, select all logs in the provided space, and press Delete on your keyboard.Viewing NAT InformationNetwork Address Translation (NAT) is the process of modifying network address information in datagram packet headers while in transit across a traffic routing device for remapping a given address space into another.Most NAT devices allow the network administrator to configure table entries for permanent use. This feature is referred to as port forwarding, and allows traffic originating in the “outside” network to reach designated hosts in the masqueraded network.To view NAT information navigate to Settings > Diagnostics > NAT. The NAT page appears.
Viewing NAT Information 104HomePortal 3801HGV Gateway User Guide Using Diagnostics Features
Enabling Syslog 105HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesYou can view the following information on this page:Enabling SyslogObjective:To enable the syslog feature. The syslog feature allows you to send system logs to a remote server. To view logs sent to the remote server, make sure that you install and configure the syslog server when you configure the gateway.Steps:1. Navigate to Settings>Diagnostics>Syslog. The following page appears.2. Select the Enable Syslog check box.3. Enter the IP address of the server in the Server Location text box.4. Select Enable Throttling if you want to limit the number of logs sent to the server per second. Selecting this feature increases server performance.Name DescriptionPinholes A firewall pinhole is a port that is opened through a firewall to allow a particular application/Web site to gain controlled access to the protected network.This area displays the pinholes that you have used.Current NAT Sessions Displays information about all current NAT sessions.TCP Redirection Displays interface information about the source and destination based IPs.
Resetting the Gateway 106HomePortal 3801HGV Gateway User Guide Using Diagnostics Features5. Enter an integer greater than 0 in the Limit Logging to text box.6. Click Save.Resetting the GatewayObjectiveTo reset the gateway. You may need to reset the HomePortal 3801HGV gateway if one or all the LEDs is/are solid red. This indicates that there is some failure within the system. It is recommended that you discuss your problems with customer service before attempting to reset your device.You can work with the following areas on this page:•System & Link ResetsYou can reset the following in this area:•Device List• IP/PPP• Broadband•System•Configuration ResetsYou can reset the following in this area:• Wireless Configuration• Firewall Configuration•Reset to Factory Default StateYou can reset the gateway to factory default in this areaNote Resetting the system or rebooting it may take several minutes before broadband is restored.
Resetting the Gateway 107HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesResetting System and LinksTo reset the system and links:1. Navigate to Settings > Diagnostics > Resets. The Resets page appears. The following figure displays the System and Link Resets section in the Resets page.2. In the System & Link Resets section:a. Click Clear if you want to clear the device list. Devices will be re-listed as the system rediscovers them.Note Clearing the device list deletes many per-device settings you may have made (IP addresses, host application mappings, and so on). It is recommended that you do this only when instructed by a customer support executive.b. Click Reset for Reset IP/PPP if you want to refresh the broadband IP address.c. Click Reset for Reset Broadband if you want to re-establish your broadband connection.d. Click Reset for Reset System if you want to reboot your system.
Resetting the Gateway 108HomePortal 3801HGV Gateway User Guide Using Diagnostics FeaturesResetting ConfigurationTo reset the configuration:1. Navigate to Settings > Diagnostics > Resets. The Resets page appears. The following figure displays the Configuration Resets section in the Resets page.2. In the Configuration Resets section:a. Click Reset for Wireless Configuration Reset if you want to reset the wireless AP settings to factory default.b. Click Reset for Firewall Configuration Reset if you want to reset the firewall settings to factory default.Resetting Device to Factory DefaultIn the Reset to Factory Default State section, click Reset for Reset to Factory Default State if you want to reset the firewall settings to factory default.Note Resetting device to factory default will erase all saved changes and revert all configuration parameters to their default status.See AlsoConfiguring LAN Devices on page 50Configuring Firewall Settings on page 72Configuring Broadband Settings on page 34Troubleshooting 3801HGV Gateway on page 109
109CHAPTER 13Troubleshooting 3801HGV GatewayThis chapter provides information about troubleshooting the HomePortal 3801HVG gateway hardware and firmware issues. It lists the issues, possible cause(s), and solution(s) in a tabular format. The issues mentioned in this chapter are based on likely user scenarios.Connection IssuesThe following table provides information to troubleshoot connection issues:Issue Possible Cause(s) What to DoNo POWER light Power supply is faulty • Verify that the AC power cable is securely connected to the gateway• Ensure that the AC power cable is not plugged in to a switched outlet that is powered off• Power up the gateway with a known good power outlet• Replace the location of the gateway if it does not power up with a known good power outlet• If the issue persists, the AC power cable needs replacementPOWER LED blinks just after starting the device and then turns solid greenPower on self test (POST) Normal behavior.POWER LED is solid red System POST Failure • Press the Reset button on the gateway for 10 seconds• Replace the gateway if it does not power up into a normal stateBROADBAND LED blinking VDSL connection not establishedVerify if VDSL service is activated on the phone cable connected to the gateway. To do so, contact the ISP.Loose Ethernet or DSL cable Check the Ethernet cable connection on the gateway and the phone jack, and make sure that it is securely seated in both ports.SERVICE LED blinking Internet service is not activatedContact your ISP to activate Internet service.BROADBAND LED blinks green for an extended period of time, then turns solid redFailed broadband link synchronization between the gateway and the DSLAM with which it is directly connected• Check the Ethernet cable connection on the computer and gateway, and make sure that it is securely seated in both ports• Verify if VDSL service is activated on the phone cable connected to the gateway. To do so, contact the ISPSERVICE LED is solid red Internet service authentication failure and/or failure to receive address assignment• Contact your ISP to check if the Internet connection is activated• Check if the PPPoE or DHCP server is assigning an IP address to your gatewayNo ETHERNET light Inadequate connectivity Check the Ethernet cable connection on the computer and gateway, and make sure that it is securely seated in both the ports.Ethernet interface is disabled Select the Ethernet Networking check box from Settings > LAN > Wired Interfaces.
VoIP Issues 110HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV GatewayVoIP IssuesThe following table provides information to troubleshoot VoIP issues:Home PNA IssuesThe following table provides information to troubleshoot Home PNA issues:No WIRELESS light LAN clients are not connected to the gateway through the wireless interfaceEnsure that at least one LAN client is connected to the wireless connection of the gateway.Wireless Interface is disabled Select the Enable Wireless Interface check box from Settings > LAN > Wireless.Internet is not accessible but user interface of the gateway is accessibleInadequate connectivity Check the physical connectivity of the RJ11 cable to the phone line port of the gateway device. Try using a different cable.Incorrect broadband settings • Check the connectivity status of Internet and DSL Link on the user interface by navigating to Settings > Broadband > Status• Restart the gateway to refresh the broadband connectionIncorrect LAN computer settingsEnsure that the correct settings are configured on the LAN computer.No HOME PNA light Inadequate connectivity Check the COAX cable connection on the CABLE port of the gateway and the COAX adapter and make sure that it is securely seated in both ports.Home PNA networking is disabledSelect the HomePNA Networking check box from Settings > LAN > Wired Interfaces.Issue Possible Cause(s) What to DoNo VOICE 1 and VOICE 2 lightsInadequate connectivity Check the RJ-14 cable connection from the gateway to the phone port(s) and make sure that it is securely seated in both ports.No VoIP service VoIP services are not subscribed• Check your line status. Navigate to Services > Voice > Status• Call for VoIP serviceNo dial tone Service is down Check your line status. Navigate to Services > Voice > Status.Verify if the phone is in the Active mode:• If yes, click Ring Now to test the ring tone• If the phone does not ring, check that the RJ-11 is securely connected to the phone port• If the issue persists, call the service providerIssue Possible Cause(s) What to DoNo HOME PNA service HOME PNA service is not activatedCheck with your ISP for activating IPTV services.Issue Possible Cause(s) What to Do
System Information Issues 111HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV GatewaySystem Information IssuesThe following table provides information to troubleshoot system information issues:Broadband IssuesThe following table provides information to troubleshoot broadband issues:NOTE TO REVIEWER: Suggest Routing and Multicast related issues to be added to this section.Issue Possible Cause(s) What to DoUnable to set time and date manuallyOverride Automatic Time Configuration check box is not selectedSelect the Override Automatic Time Configuration check box to apply the manually configured time and date settings. Ensure that you configure the time in hh:mm:ss format and date in yyyy/mm/dd format before selecting the check box.Device does not detect and log broadband connection issuesBroadband status notification not enabledNavigate to Settings > System Info > Event Notifications. Select the Broadband Status Notification check box.Device does not detect tailed routerRouter-behind-router detection not enabledNavigate to Settings > System Info > Event Notifications. Select the Router-Behind-Router Detection check box.Issue Possible Cause(s) What to DoUnable to connect to the InternetIncorrect interface type Navigate to Settings > Broadband > Link Configuration. Select the correct interface type from the Choose Interface type drop-down list box.Incorrect line type Navigate to Settings > Broadband > Link Configuration. Select the correct line type from the DSL Line Selection drop-down list box.Incorrect connection type Navigate to Settings > Broadband > Link Configuration. Select the correct connection type from the Connection Type drop-down list box.Incorrect PPP authentication settingsNavigate to Settings > Broadband > Link Configuration. Enter the correct Username and Password in the text boxes.Routing is disabled. This results in the device not getting the IP address automatically from the ISPNavigate to Settings > Broadband > Link Configuration. Select the Routing check box.Unable to get public IP address onLAN computersGateway in route mode Disable the route mode. This disables Routing and NATon the gateway.
LAN Issues 112HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV GatewayLAN IssuesThe following table provides information to troubleshoot LAN issues:Issue Possible Cause(s) What to DoUnable to connect to the gateway through the local Ethernet portLoose Ethernet cable connection• Check the Ethernet cable connection on the computer and gateway, and make sure that it is securely seated in both ports• Check the ETHERNET indicator on the gateway; it should blink greenIncorrect Ethernet mode selectedNavigate to Settings > LAN > Wired Interfaces. Select the appropriate mode from the Port Mode drop-down list box. Auto-detect is the recommended mode for configuring Local Ethernet connection.LAN clients are not getting IP addresses to connect to the gatewayDHCP server is disabled Navigate to Settings > LAN > DHCP. Select the DHCP Server Enabled check box for enabling the gateway to assign IP addresses to the LAN clients automatically.IP address conflict between LAN computers on the networkDuplication of IP address on the networkIf the LAN computer has static IP configured, ensure that DHCP IP addressing on the gateway is not assigning an identical IP address. Change the DHCP server IP addressing range and try assigning a different static IP address to the LAN computers.If the issue persists, then configure DHCP on the LAN computer to obtain the IP address automatically.No HomePNA service HOME PNA services are not activatedCheck with your ISP for activating IPTV services.Home PNA networking is disabledSelect the HomePNA Networking check box from Settings > LAN > Wired Interfaces.Wireless client is not locating the gatewaySSID Broadcast is disabled Navigate to Settings > LAN > Wireless. Select the SSID Broadcast check box in the Network section.Wireless client is not getting an IP addressWireless networking is disabledNavigate to Settings > LAN > Wireless. Select the Enable Wireless Interface checkbox.Incorrect authentication type is usedEnsure that you select the relevant authentication type for configuring your wireless client.Wireless modes on client and access point are not compatibleEnsure that the wireless mode on the wireless client is compatible to the wireless mode on the gateway.Wireless signal strength is weakWireless client is not in the wireless rangeEnsure that your wireless client is within the wireless range of the gateway.Incorrect power settings Change the Power Setting value to increase the signal strength.Wireless channel interference Change the Wireless Channel value. Alternatively, you can also change the Wireless Channel Mode to auto.Setting custom encryption key on the user interface gives an errorCustom encryption key is not conforming with the security mode, key length, key type, or value typeConfigure the custom encryption key in a way that it conforms to the security mode, key length, key type, or value type.LAN clients are unable to access specific applications or Web sitesFirewall is preventing the LAN clients from accessing specific applications or Web sitesNavigate to Settings > LAN > IP Address Allocation. Browse to the LAN client where access is restricted. Select Disabled from the Firewall drop-down list box.
Firewall Issues 113HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV GatewayFirewall IssuesThe following table provides information to troubleshoot firewall issues:Diagnostic IssuesThe following table provides information to troubleshoot diagnostic issues:Issue Possible Cause(s) What to DoHTTP service not available HTTP traffic is disabled Navigate to Settings > Firewall > Advanced Configuration. Select the HTTP checkbox from the Outbound Protocol Control section to enable the HTTP traffic to pass through the firewall.Unable to connect to the VPN tunnelUnsupported port Check if the VPN service supports PPPoE, L2TP, PPTP, and IPSec ports. If not, then you must open the supported port. To open the supported port, perform port forwarding, that is, add a new user-defined application.Issue Possible Cause(s) What to DoPing/Traceroute/DNS query does not respondIncorrect host address is enteredEnsure that you populate the correct destination IP in the Host Address text box.Remote logging error Syslogging is disabled Enable Syslog and enter the appropriate server location to populate the logs at the remote node.Syslog server is not installed/enabled on the remote nodeEnsure that you install a third party software to populate the syslogs on the remote node.
114APPENDIX AGlossaryTerm DescriptionAccess Point A device that transports data between a wireless network and a wired network. With the helpof the system, a wireless base station is an example of an access point that acts between a wireless node and with other wired PCs and peripherals.Default Gateway A device that is placed between network segments (or “subnets”) to ensure that traffic is properly routed between different subnets. To communicate with a device on another network, users need to know the default gateway’s IP address.DHCP (Dynamic Host Configuration Protocol)A TCP/IP protocol that allows servers to assign IP addresses dynamically to PCs and workstations. The PC or workstation “borrows” the IP address for a period of time, then the IP address returns to the DHCP server for reassignment.DMZ (Demilitarized Zone) A computer or small subnetwork that sits between a trusted internal network (such as a LAN), and an untrusted external network (such as the Internet). Typically, the DMZ contains devices accessible to Internet traffic, such as Web (HTTP) servers, FTP servers, SMTP (e-mail) servers, and DNS servers.DNS (Domain Name System) The DNS is the way that Internet domain names (such as www.2wire.com) are located and translated into IP addresses.DSLAM (Digital Subscriber Line Access Multiplexer)A device found in telephone company central offices that takes a number of DSL subscriber lines and concentrates them onto a single ATM line.Ethernet A type of local area network that operates over twisted wire and cable at speeds of up to 10 Mbps.ICMP (Internet Control Message Protocol)ICMP supports packets containing error, control, and informational messages. For example, the PING command uses ICMP to test an Internet connection. Although ICMP is generally harmless, there are some message types that should be dropped. Redirect (5), Alternate Host Address (6), and Router Advertisement (9) can be used to redirect traffic from your site. Echo (8), Timestamp (13), and Address Mask Request (17) can be used to obtain information on whether the host is up, the local time, and the address mask used on your network, respectively. ICMP messages are also sometimes used as part of DOS attacks (such as flood ping or ping of death).Invalid TCP flags. Combination of TCP flags (such as SYN/FIN) that signal a malicious attempt to get past the firewall.IP (Internet Protocol). The standard signaling method used for all communication over the Internet.IP Address. A numeric identifier for your computer. Just as the post office delivers mail to your home address, servers know to deliver data to your computer based on your IP address. IP addresses can be dynamic, meaning that your computer “borrows” the IP address for the necessary timeframe, or they can be fixed, meaning that the number is permanently assigned to your computer.LAN (Local Area Network). A network connecting a number of computers to each other or to a central server so that the computers can share programs and files.MAC (Media Access Control) AddressA hardware address that has been embedded into the network interface card (NIC) by its vendor to uniquely identify each node, or point of connection, of a network. Map to Host Port When set (not left blank or set to 0), this value provides the mapping offset to the local computer. For example, if this value is set to 4000 and the range being opened is 100 to 108, the forwarded data to the first value in the range will be sent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so on. MTU (maximum transmission unit) The largest size packet or frame, specified in octets (eight-bit bytes), that can be sent from a computer to the network. The Internet's TCP uses the MTU to determine the maximum size of each packet in any transmission. If the MTU is too large, the packet may need to be retransmitted if it encounters a router that can't handle that large a packet. Too small an MTU size means relatively more header overhead and more acknowledgements that have to be sent and handled. Most computer operating systems provide a default MTU value that is suitable for most users. In general, Internet users should follow the advice of their Internet service provider (ISP) about whether to change the default value and what to change it to.
115HomePortal 3801HGV Gateway User Guide GlossaryNAT (Network Address Translation)Enables a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic. This feature is used by the system so an end user can have an internal computer network in their home, with all its computers using internal IP addresses, using only one routable IP address, which accesses the outside (Internet).PAT (Port Address Translation) Allows hosts on a LAN to communicate with the rest of a network (such as the Internet) without revealing their own private IP address. All outbound packets have their IP address translated to the router’s external IP address. Replies come back to the router, which then translates them back into the private IP address of the original host for final delivery.PPP (Point-to-Point Protocol) A protocol that allows a computer to access the Internet using a dial-up phone line and a high-speed modem. This can be accomplished over Ethernet (PPPoE), or over Asynchronous Transfer Mode (ATM; PPPoA).PPPoA (Point-to-Point Protocol over ATM)A specification for connecting multiple computer users on an Ethernet LAN to a remote site through common customer premises equipment (such as a modem). PPPoA combines the Point-to-Point Protocol (PPP), commonly used in dialup connections, with the ATM (Asynchronous Transfer Mode) protocol, which supports multiple users in a LAN.PPPoE (Point-to-Point Protocol over Ethernet)A specification for connecting multiple computer users on an Ethernet LAN to a remote site through common customer premises equipment (such as a modem). PPPoE combines the Point-to-Point Protocol (PPP), commonly used in dialup connections, with the Ethernet protocol, which supports multiple users in a LAN.Protocol Timeout The amount of time (in seconds) during which a connection in the specified range remains open when there is no data transfer. After a connection has been established on a given port, the sender and receiver usually determine when the session is finished and the connection is closed. However, if the connection is left open and data transfer stops, the system must eventually close the connection and reclaim the resources in order to protect your network. In some cases, the system might close the application during normal operation (for example, if there is a long pause between data transfer). If this is the case, lengthening the timeout may help.PVC (permanent virtual circuit) A virtual circuit that is permanently available. Used to establish connections between hosts that communicate frequently.Router The central switching device in a packet-switched computer network that directs and controls the flow of data through the network.Subnet Mask The IP addressing system allows subnetworks or “interchanges” to be created, and devices numbers or “extensions” to be established within these subnetworks. These numbers are created using a mathematical device called a subnet mask. A subnet mask, like the IP address, is a set of four numbers in dotted decimal notation. Subnet masks typically take three forms:• 255.0.0.0• 255.255.0.0• 255.255.255.0The number 255 “masks” out the corresponding number of the IP address, resulting in IP address numbers that are valid for the network. For example, an IP address of 123.45.67.89 and a subnet mask of 255.255.255.0 results in a sub network number of 123.45.67.0 and a device number of 89.The subnet mask used for the network typically corresponds to the class of IP address assigned, as shown in the following table:Term DescriptionIP Address ClassDotted-Decimal NotationRanges Corresponding Subnet MaskClass A 1.xxx.xxx.xxx to 126.xxx.xxx.xxx255.0.0.0Class B 128.0.xxx.xxx to 191.255.xxx.xxx255.255.0.0Class C 192.0.0.xxx to 223.255.255.xxx255.255.255.0
116HomePortal 3801HGV Gateway User Guide GlossarySYN Flood A method that the user of a hostile client program can use to conduct a denial-of-service (DOS) attack on a computer server. The hostile client repeatedly sends SYN (synchronization) packets to every port on the server, using fake IP addresses.TCP/IP (Transmission Control Protocol/Internet Protocol)A method of packet-switched data transmission used on the Internet. The protocol specifies the manner in which a signal is divided into parts, as well as the manner in which “address” information is added to each packet to ensure that it reaches its destination and can be reassembled into the original message.UDP (User Datagram Protocol) A TCP/IP protocol describing how data packets reach application programs within a destination computer.VPI (Virtual Path Identifier) Identifier contained in the ATM cell header to designate the virtual path on the physical ATM link.VCI (Virtual Channel Identifier) Identifier contained in the ATM cell header to designate the virtual channel on the physical ATM link.Wireless Transmission of data over radio waves rather than wiring.Wireless Channel The 2Wire gateway supports up to 13 wireless channels (based on country restrictions). For example, the United States and Canada support channels 1 to 11; Europe and Australia support channels 1 to 13.In an 802.1b or 802.11g wireless network, data is transmitted at 2.5GHz. Wireless nodes communicate with each other using radio frequency signals in the band between 2.4GHz and 2.5GHz. Neighboring channels are 5 MHz apart; however, due to the spread spectrum effect of the signals, a node sending signals using a particular channel will use frequency spectrum 12.5HHz above and below the center channel frequency. As a result, two separate wireless networks using neighboring channels (for example, channels 1 and 2) in the same general vicinity will interfere with each other. Applying two channels that allow the maximum channel separation (such as channels 1 and 6, or channels 6 and 11) will provide a noticeable performance increase over networks with minimal channel separation. The radio frequency channels used in 802.11b/g networks are shown in the following table:The preferred channel separation between the channels in neighboring wireless networks is 25 MHz (5 channels). This means that you can apply up to three different channels within your wireless network. There are only 11 usable wireless channels in the United States. It is recommended that you start using channel 1 and expand to channel 6 (and 11 when necessary), as these three channels do not overlap.Term DescriptionChannel FrequencyChannel 1 2399.5 MHz-2424.5 MHzChannel 2 2404.5 MHz-2429.5 MHzChannel 3 2409.5 MHz - 2434.5 MHzChannel 4 2414.5 MHz - 2439.5 MHzChannel 5 2419.5 MHz - 2444.5 MHzChannel 6 2424.5 MHz - 2449.5 MHzChannel 7 2429.5 MHz - 2454.5 MHzChannel 8 2434.5 MHz - 2459.5 MHzChannel 9 2439.5 MHz - 2464.5 MHzChannel 10 2444.5 MHz - 2469.5 MHzChannel 11 2449.5 MHz - 2474.5 MHzChannel 12 2454.5 MHz - 2479.5 MHzChannel 13 2459.5 MHz - 2484.5 MHz
117APPENDIX BRegulatory InformationElectricalAC AdapterThe AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines:• Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet• Allow adequate ventilation around the adapter. Avoid locations with restricted airflow• Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging• Do not use the adapter if the cord becomes damaged• Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moistureTelecommunication CordmTo reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.Internal Telephone ports (VoIP)Telecommunication equipment connected to this port (e.g., via “Voice 1 & 2” port) should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC.Location – Electrical ConsiderationsmDue to risk of electrical shock or damage, do not use this product near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors).
Declaration of Conformity 118HomePortal 3801HGV Gateway User Guide Regulatory InformationEquipmentRepairsDo not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local 2Wire distributor or service provider for assistance. Failure to comply may void the product warranty.Location – Environmental ConsiderationsDo not plug the AC/DC power adapter into an outdoor outlet or operate the residential gateway outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty.Do not use the residential gateway where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the gateway away from direct sunlight and anything that radiates heat, such as a stove or a motor.Declaration of ConformityFCC / Industry Canada ComplianceThis device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication commission - FCC part 15, FCC part 68 and Industry Canada - ICES003 and RSS-210 Radio and telecommunication regulatory requirements / Le présent materiel est conforme aux specifications techniques applicables d’Industrie Canada. Cet appareil numérique de la classe [*] est conforme à la norme NMB-003 du Canada.Manufacturer: 2Wire, Inc.Model(s): RG3801HGV-00Part 15 of FCC RulesThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver
Declaration of Conformity 119HomePortal 3801HGV Gateway User Guide Regulatory Information• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected• Consult the dealer or an experienced radio/TV technician for helpmChanges or modifications not expressly approved by the party responsible for compliance could void your authority to operate this equipment.TIA 968 (Part 68 of FCC Rules) / IC CS-03This equipment complies with the Telecommunication Industry Association TIA-968 (FCC part 68) and Industry Canada CS-03 Telecommunication requirements. On the product is a label that contains, among other information, the IC and FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information may be provided to the telephone company.The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0) / L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum RENs for the calling area.This product cannot be used on telephone-company-provided coin service. Connection to Party Line Service is subject to state tariffs.An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, please contact 2Wire, or your local 2Wire distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the telephone network, the telephone company may request you to remove this equipment from the network until the problem is resolved. No repairs can be done by a customer on this equipment. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.MPE/SAR/RF Exposure InformationThis device was verified for RF exposure and found to comply with Council Recommendation 1999/519/EC and FCC OET-65 RF exposure requirements. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.cWhile this device is in operation, a separation distance of at least 20 cm (8 inches) must be maintained between the radiating antenna inside the EUT and the bodies of all persons
Declaration of Conformity 120HomePortal 3801HGV Gateway User Guide Regulatory Informationexposed to the transmitter in order to meet the FCC RF exposure guidelines. Making changes to the antenna or the device is not permitted. Doing so may result in the installed system exceeding RF exposure requirements. This device must not be co-located or operated in conjunction with any other antenna or radio transmitter. Installers and end users must follow the installation instructions provided in this guide.

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