ARRIS 2W3801HGV Wireless 802.11g VDSL Residential Gateway User Manual 3801HGV

Pace Americas Wireless 802.11g VDSL Residential Gateway 3801HGV

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1. User's Guide
2. Regulatory insert

User's Guide

HomePortal 3801HGV Gateway User Guide

Release 1.0

Notice to Users

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY

DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR

SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON

TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE

USE THEREOF.

2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a

separate user license agreement.

Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may require prior

arrangements with participating financial institutions.

2Wire, the 2Wire logo, HomePortal, and MediaPortal are registered trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners.

1202010

5100-000862-000

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Contents

About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Using this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

CHAPTER 1 Introducing the HomePortal 3801HGV Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What the HomePortal 3801HGV Gateway Does for You . . . . . . . . . . . . . . . . . . . . . . . . .1

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

CHAPTER 2 Installing the HomePortal 3801HGV Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Determining HomePortal 3801HGV Gateway Location. . . . . . . . . . . . . . . . . . . . . . . . . . .4

Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Connecting through Local Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Connecting through Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Connecting the Broadband Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting VoIP Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Connecting HPNA Interface to IPTV set top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

CHAPTER 3 Accessing the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

System Link Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Quick Service Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Home Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Top Networking Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

CHAPTER 4 Configuring Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

CHAPTER 5 Viewing Subscribed Services Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CHAPTER 6 Configuring Voice-Based Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Viewing Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Configuring SIP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Configuring Phone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Configuring Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Viewing External Line Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

CHAPTER 7 Setting Up System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Setting Up System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

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HomePortal 3801HGV Gateway User Guide Contents

Setting Default System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Creating Your System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Automatically Setting up Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Manually Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Enabling Event Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Enabling Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Disabling Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

CHAPTER 8 Configuring Broadband Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing Broadband Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Resetting Statistics on Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Configuring Bridge Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Adding Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Configuring IP Multicast Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Viewing Multicast Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Resolving Domain Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

CHAPTER 9 Configuring LAN Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Viewing LAN Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Setting Up Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Securing the Wireless Network Using Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . .55

Securing the Wireless Network Using MAC Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Allowing MAC Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Blocking MAC Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Refreshing the List of Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Deleting the Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Configuring Advance Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Configuring Wi-Fi Protected Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Setting Up WPS through the PIN Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Setting Up WPS through the Push Button Method . . . . . . . . . . . . . . . . . . . . . . . . .63

Configuring Local Ethernet Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Configuring HomePNA 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Viewing HomePNA Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Configuring DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Allocating IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

CHAPTER 10 Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Viewing Firewall Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Creating an Application Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Deleting User-defined Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Allowing all Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Disabling Attack Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Controlling Inbound and Outbound Traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Configuring Firewall Security Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Configuring Application Layer Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

CHAPTER 11 Viewing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Viewing Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

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HomePortal 3801HGV Gateway User Guide Contents

Viewing All Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Filtering Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Clearing Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Viewing System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Filtering and Viewing System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Inserting Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Clearing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Viewing Upgrade Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Viewing Firewall Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Viewing Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Clearing Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

CHAPTER 12 Using Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Testing Broadband Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Viewing Link Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Viewing DSL Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Testing IP Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Testing Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Testing Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Testing Dnsquery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Viewing NAT Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Enabling Syslog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Resetting the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Resetting System and Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Resetting Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Resetting Device to Factory Default. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

CHAPTER 13 Troubleshooting 3801HGV Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Connection Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

VoIP Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Home PNA Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

System Information Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Broadband Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

LAN Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Firewall Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Diagnostic Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

APPENDIX A Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

APPENDIX B Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

AC Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Telecommunication Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Internal Telephone ports (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Location – Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

FCC / Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Part 15 of FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

TIA 968 (Part 68 of FCC Rules) / IC CS-03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

MPE/SAR/RF Exposure Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

About This Guide

The HomePortal 3801HGV Gateway Installation and Configuration Guide is designed to serve as a

reference to install and set up the HomePortal 3801HGV gateway. This guide contains the following

major sections:

Introducing the HomePortal 3801HGV Gateway on page 1

Installing the HomePortal 3801HGV Gateway on page 4

Accessing the User Interface on page 11

Configuring Internet Connection on page 14

Viewing Subscribed Services Status on page 17

Configuring Voice-Based Services on page 19

Setting Up System Information on page 27

Configuring Broadband Settings on page 34

Configuring LAN Devices on page 50

Configuring Firewall Settings on page 72

Using Diagnostics Features on page 93

Troubleshooting 3801HGV Gateway on page 109

Glossary on page 114

Regulatory Information on page 117

Audience

This guide is intended for use by:

• End Users

• Sales Engineers

• Support Staff

• Service Provider Technicians

Using this Document

Each topic/subtopic in this document has the following sections:

• Objective

• Steps

• See Also

See Also

Installing the HomePortal 3801HGV Gateway on page 4

Accessing the User Interface on page 11

Configuring Internet Connection on page 14

Regulatory Information on page 117

CHAPTER 2

Installing the HomePortal

3801HGV Gateway

Installing your HomePortal 3801HGV gateway consists of the following tasks:

•Determining HomePortal 3801HGV Gateway Location on page 4

•Connecting the Power Adapter on page 5

•Connecting Your Computer to the Gateway on page 5

•Connecting the Broadband Interface on page 7

•Connecting VoIP Interface on page 8

•Connecting HPNA Interface to IPTV set top Box on page 9

Determining HomePortal 3801HGV Gateway Location

If you have subscribed for IPTV and High Speed Internet, then the preferred location for installing

the HomePortal 3801HGV gateway is near the first video set top box. If you have subscribed only

for High Speed Internet access, then the HomePortal 3801HGV gateway should be installed near

the first computer.

Also, you must determine a Wireless Access Point (WAP) location to deploy the HomePortal

3801HGV gateway. Wireless signals are affected by many items in homes and offices. Reliability

and performance are the major considerations when planning your wireless network location.

Consider the following points before determining the WAP to deploy the gateway:

• Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwave ovens,

or other electronic devices to avoid potential interference, and more than 6 inches (15.24

centimeters) away from your television to avoid audio hissing or static

• Place the gateway in an open area where the wireless range will not be directly affected by

the surroundings. Wireless signal strength will be much stronger in an open area as

opposed to an area with obstructions. In a single-story building, place the gateway as high

and as close to each wireless computer as possible

• Keep the gateway away from any large metal objects. Wireless signal quality may be

adversely affected as metal objects can reflect or obstruct signals

Note Whenever possible, use the stand provided with the gateway, and install it in the vertical

position. Make sure that it is installed in a manner that nothing can be stacked on the top

of it. Vertical orientation is the preferred method for mounting the HomePortal 3801HGV

gatewaygateway.

Connecting the Power Adapter 5

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Connecting the Power Adapter

Follow these steps to power on the gateway:

1. Connect one end of the power adapter to the POWER port of your gateway.

2. Connect the other end of the power adapter to an electrical outlet. Once the gateway is

powered on, the power LED flashes green for a brief period of time and then turns solid

green.

Figure 2: Power Connection

Note Use the 2Wire power adapter packaged with the gateway, as it is compliant with local

regulatory requirements.

Connecting Your Computer to the Gateway

The first computer you connect to the gateway is used to configure the HomePortal 3801HGV

gateway for proper operation. You can connect your gateway to additional computers and/or other

devices with Ethernet cable and wireless AP.

Connecting through Local Ethernet

The HomePortal 3801HGV gateway has four Ethernet ports for directly connecting computers or

devices. Use the Ethernet interface(s) on the gateway to create a broadband network. Follow these

steps to connect the computer to the gateway using the Ethernet cable:

1. Connect one end of the Ethernet cable (yellow) to any available LOCAL ETHERNET port on

the gateway.

2. Connect the other end of the Ethernet cable to the Ethernet port of the Network Interface

Card (NIC) on the computer.

Connecting Your Computer to the Gateway 6

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Figure 3: LAN Connection

Connecting through Wireless

The HomePortal 3801HGV gateway has an integrated wireless access point (AP) that enables you

to connect your wireless-enabled computers to your gateway. By default, the HomePortal 3801HGV

gateway is shipped with WPA-PSK/WPA2-PSK enabled and a preconfigured network name.

Most laptops are equipped with an internal 802.11b/g card. If your computer is not equipped with

an internal card, you can install an external wireless adapter for wireless networking.

Note The default network name (SSID) is the encryption key, a 64-bit hex value located beneath

the bar code on the side of the 2Wire gateway (for example, 1234567891). For Mac OS X

users, you may need to enter the “$” character at the beginning of the encryption key (for

example, $1234567891).

Follow these steps to connect the computer to the gateway using Wireless:

1. Push the wireless button at the bottom of the gateway front panel. Verify that the

WIRELESS light on the front of the HomePortal 3801HGV gateway is solid green.

2. Install and configure your wireless adapter, if required.

3. View the available wireless network connections. Use the network adapter client or

Windows Wireless Network Connection wizard to do so.

4. Select the network name of the gateway from the menu, and click Connect. A prompt to

enter the network key appears.

5. Enter the encryption key and click Connect. Refer the note above for the location of the key.

Connecting the Broadband Interface 7

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Figure 4: Wireless Network Key Location

Connecting the Broadband Interface

Follow these steps to connect the gateway to Very High Bit-rate DSL (VDSL) wall jack:

1. Connect one end of the phone cord/twisted pair cable to the DSL port (green) on your

gateway.

2. Connect the other end of the phone cord/twisted pair cable to the VDSL enabled wall jack

outlet. Once the gateway recognizes the VDSL connection, Broadband LED flashes green

for a brief period of time, and then turns solid green.

Connecting VoIP Interface 8

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Figure 5: VDSL Broadband Connection

Note The HomePortal 3801HGV gateway must be connected to the VDSL wall jack. Do not

connect the DSL port of the HomePortal 3801HGV gateway to a telephone wall jack.

Connecting VoIP Interface

The HomePortal 3801HGV gateway includes one RJ-14 port (Voice 1 & 2) with the capacity to

support 2 phone lines using a splitter or multi-jack adapter.

cWarning: Do not connect the VoIP lines to your current home telephone wiring without

contacting your service provider. This requires special installation, especially if your home

has an alarm system, which requires special wiring.

Follow these steps to connect the VoIP phone to the Voice 1 & 2 port of the gateway:

1. To connect 1 phone:

a. Connect one end of the phone cable to the HomePortal 3801HGV gateway Voice 1&2

port.

b. Connect the other end of the phone cable to the phone jack.

Figure 6: VoIP Connection without Splitter

Connecting HPNA Interface to IPTV set top Box 9

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

2. To connect 2 phones:

a. Connect one end of the line splitter to the HomePortal 3801HGV gateway Voice 1&2

port.

b. Connect the phone cables to the first and second jack of the splitter.

Figure 7: VoIP Connection Using Splitter

Connecting HPNA Interface to IPTV set top Box

The HomePortal 3801HGV gateway can be configured to use IPTV services through the cable port.

Follow these steps to connect the gateway to the set top box:

1. Connect one end of the coaxial cable to the CABLE port and the other end to the CABLE IN

port of Ethernet over Coax adapter.

2. Connect one end of the Ethernet cable to the Ethernet port of Ethernet over Coax adapter

and the other end to the Ethernet port on the set top box.

Note The Ethernet over Coax adapter is independently powered, and should be installed close to

a power outlet. Refer to the manufacturer’s instructions that came with the Ethernet over

Coax adapter.

Connecting HPNA Interface to IPTV set top Box 10

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Figure 8: IPTV Connection VDSL over Coax

See Also

Introducing the HomePortal 3801HGV Gateway on page 1

Accessing the User Interface on page 11

CHAPTER 3

Accessing the User Interface

To launch the HomePortal 3801HGV gateway user interface, access the Home page of the gateway

by entering one of the following URLs into a compatible browser on the computer connected to the

gateway:

•http://gateway.2Wire.net

•http://home

•http://192.168.1.254

The Home page appears.

HomePortal 3801HGV Gateway User Guide Accessing the User Interface

The Home page has the following five panes:

• System Link Tabs

•Home

•Services

• Settings

•Site Map

•Summary

• New TELCO Services Features

• Quick Service Links

• Home Network Devices

• Top Networking Features

System Link Tabs

Home

The Home tab provides the most relevant information about your broadband service at a glance. It

also provides links to access more detailed information.

Services

The Services tab provides links to view the status of file sharing, Web servers, VoIP, and IPTV

services. You can also configure your VoIP interfaces and view the VoIP interface status and

statistics.

Settings

The Settings tab provides links to view and configure system information. Also, other sub-tabs let

you configure Broadband services, LAN settings, Firewall settings, and perform Diagnostics on your

gateway.

Site Map

The Site Map tab provides a tree-diagram view of the user interface. Click any link on this page to

access the relevant page. This helps you to access the desired page directly without having to

navigate through the nesting on the system link tabs.

Summary

The Summary pane displays the bandwidth status beside the Broadband icon, network name

(SSID) of the gateway beside the Wireless icon, security status beside the Firewall icon, and serial

number beside the gateway icon. Click an icon to access the relevant page directly.

Quick Service Links

The Quick Service Links pane displays the Voice link. Click the link to access the Voice page

directly.

HomePortal 3801HGV Gateway User Guide Accessing the User Interface

Home Network Devices

The Home Network Devices pane displays all devices that are connected to the gateway. You

can click the links to view the device details or view the shared files of the connected devices.

Top Networking Features

The Top Networking Features pane provides shortcuts to directly access the most commonly used

gateway pages. Click a link to access the relevant page directly.

See Also

Introducing the HomePortal 3801HGV Gateway on page 1

Installing the HomePortal 3801HGV Gateway on page 4

Configuring Internet Connection on page 14

CHAPTER 4

Configuring Internet Connection

Objective

To configure the Internet connection on the gateway.

You must have PPP Authentication credentials to complete this configuration. Also, ensure the

Broadband LED on the front panel of the gateway is solid green and the first computer is

communicating with the gateway.

Note PPP credentials are provided by your ISP.

Steps

1. Access the Home page of the gateway.

2. Navigate to Settings > Broadband > Link Configuration. The Link Configuration page

appears.

HomePortal 3801HGV Gateway User Guide Configuring Internet Connection

3. Select Automatic Ethernet/DSL from the Choose Interface Type drop-down list. This

enables the gateway to automatically detect the type of connection used to connect to the

Broadband service.

4. Select Automatic from the DSL Line Selection drop-down list. This lets you select RJ-11 or

coax interface for connecting the DSL connection to your gateway.

5. Select PPPoE from the Connection Type drop-down list. PPPoE user credentials

authenticate the subscriber on the server of the ISP.

6. Enter the PPPoE Username and Password in the PPP Authentication and Settings section.

This information is provided by the ISP.

7. Leave the PPP on Demand field as is, unless otherwise indicated by your ISP. If you

increase the value, the Internet connection becomes idle after that duration.

8. Leave the selected radio buttons Obtain IP address automatically (dynamic IP or DHCP)

and Obtain DNS information automatically in the Broadband IP Network (Primary

Connection) section as they are, if you do not want to configure the associated information

statically.

Contact your ISP to get associated information for configuring IP address and DNS

statically.

9. Leave the Use Broadband IPs on LAN and System MAC Address settings as they are, if

you do not want to enable bridging on your gateway.

10. Leave the Upstream MTU value as is. This is the maximum size allowed on data packets,

that are communicated on the network of your ISP.

11. Click Save. The Internet LED on the gateway becomes solid green and you can access the

Internet.

12. Open a Web browser and access www.google.com.

See Also

Introducing the HomePortal 3801HGV Gateway on page 1

Installing the HomePortal 3801HGV Gateway on page 4

Accessing the User Interface on page 11

CHAPTER 5

Viewing Subscribed Services

Status

NOTE TO REVIEWER: We need images of the Status tab with all services enabled.

We also need information about the following sections: Web Servers, TELCO Digital Voice, TELCO

TV. What do these sections display? Will the user be able to see all these sections if he has not

subscribed for a particular service?

This chapter provides information about the Status tab. You can view the status of your subscribed

services in this tab.

To view the Status tab, navigate to Services > Status. The File Sharing page appears.

Click Remote Access configuration link to enable Web remote access on your system.

HomePortal 3801HGV Gateway User Guide Viewing Subscribed Services Status

Refer to the following table for description of the parameters listed on the Status page:

Parameter Description

File Sharing Displays all devices connected to the HomePortal 3801HGV gateway. You can

share files among these devices.

Web Servers Displays the Web servers configured to the gateway.

TELCO Digital Voice Displays the status of the VoIP lines and associated servers.

TELCO TV Displays the IPTV parameters.

CHAPTER 6

Configuring Voice-Based

Services

This chapter provides information about the tasks that you can perform in the Voice tab. Following

are the links under the Voice tab, and associated tasks:

• Status

•Viewing Status on page 19

•Server

•Configuring SIP Server on page 20

•Line

•Configuring Phone Lines on page 22

• Phone

•Configuring Phones on page 23

• Stats

•Viewing External Line Statistics on page 24

Note You can access this tab only if you have subscribed for the VoIP service from your provider.

Viewing Status

This topic provides information about the Status page under the Voice Tab. You can view the status

of your phone lines and servers on this page.

To view the server and line status, navigate to Services > Voice > Status. The Status page

appears.

Configuring SIP Server 20

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

You can view the following information on this page:

Configuring SIP Server

Objective

To configure the SIP server.

The SIP server provides a location service which registers one or more IP addresses to identify

certain names or resources on the Internet.

Your service provider gives you all the information required to configure the SIP server.

Parameter Description

Servers

Name Displays the name of the configured SIP server.

Associated Line Displays the phone lines associated with the SIP server.

Line Status

Line Displays the name of the configured line.

Number Displays the phone number of the configured line.

Status Displays the status of the configured line on the gateway. The status can be

Registering, Enabled, or Disabled.

Configuring SIP Server 21

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

Steps

1. Navigate to Services > Voice > Server. The Server page appears.

2. Select the Enable check box.

3. Type in a name for the server in the Server Name text box.

4. Enter the server name in the SIP Registrar Server Name text box. This can be an IP

address or a name provided by the service provider.

5. Enter the server port in the Registrar Server Port text box. The port number will be

provided by the service provider. The default port is 5060.

6. Enter the domain name in the User Agent Domain text box. This will be provided by the

service provider.

7. Enter the expire time in the Register Expire Time text box. This will be provided by the

service provider.

8. Enter the re-register interval time in the corresponding text box. This will be provided by the

service provider.

9. Click Save.

Note If your service provider has multiple SIP servers, you may need to configure additional

servers on this page. You can do this by clicking the Add New Server button.

Configuring Phone Lines 22

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

Configuring Phone Lines

Objective

To configure the phone lines.

You can configure your telephone number on this page. You can confgure 2 telephone lines at a

time in the HomePortal 3801HGV gateway. You can also configure a user name and password for

your account to prevent unauthorized access.

Steps

1. Navigate to Services > Voice > Line. The Line page appears.

2. Select the Enable check box in the Line 1 section. This activates the line for use.

Configuring Phones 23

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

3. Enter the phone number, user name, and the password in corresponding text boxes. This

will be given by the service provider.

4. Select the appropriate bandwidth setting as directed by the service provider.

5. Select the appropriate server to associate with the line in the Line Association drop-down

list box.

6. Click Save.

7. Configure the second phone line (if present) in the Line 2 section, and click Save.

Configuring Phones

Objective

To configure phones.

NOTE TO REVIEWER: Why do we need to configure phones separately from lines? Do we need

different types of phones for VoIP? Do we set up the physical phones in this section?

Viewing External Line Statistics 24

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

Steps

1. Navigate to Services >Voice > Phone. The Phone page appears.

2. Enter the location of the phone in the corresponding text box in the Phone: Phone 1

section.

3. Select a line that you have configured in the Association drop-down list box.

4. Select the Service Outage check box if <insert info here>.

NOTE TO REVIEWER: Need info about the Service Outage check box.

5. Click Save.

6. Configure the second phone (if present) in the Phone: Phone 2 section, and click Save.

Note You will get all information regarding the location, association, and service outage for your

phone from the service provider.

Viewing External Line Statistics

To view call statistics, navigate to Services > Voice > Stats. The Stats page appears.

Viewing External Line Statistics 25

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

To reset information about each configured line on this page, scroll down and click the Reset

button at the end of the information for that particular line.

You can view the following information on this page:

Parameter Description

Line 1 Displays status information about the phone line in use, as well as its current

state.

Registration Status Displays registration information about the phone line in use.

Call Summary

Current Call Displays call summaries for the current call.

Last Completed Call Displays call summaries for the for your last completed call.

Cumulative Since Last Reset Displays collective call information since you last reset the page.

Call Statistics

Current incoming calls Displays complete call statistics of the current incoming call(s).

Current outgoing calls Displays complete call statistics of the current outgoing call(s).

Last incoming call Displays complete call statistics of the last incoming call.

Last outgoing call Displays complete call statistics of the last outgoing call.

Viewing External Line Statistics 26

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

See Also

Viewing Subscribed Services Status on page 17

Troubleshooting 3801HGV Gateway on page 109

All incoming calls Displays complete call statistics of all incoming calls.

All outgoing calls Displays complete call statistics of all incoming calls.

CHAPTER 7

Setting Up System Information

This chapter provides information about the tasks you can perform in the System Info tab.

Following are the links under the System Info tab, and associated tasks:

• Status

•Viewing System Information on page 27

• Password

•Setting Up System Password on page 29

• Date & Time

•Configuring Date and Time on page 30

• Event Notification

•Enabling Event Notifications on page 32

Viewing System Information

View your system information at a glance. Find details pertaining to your system including the

manufacturer name, model and serial number, and hardware and software versions. To view the

system information, navigate to Settings > System Info > Status. The Status page appears.

Viewing System Information 28

HomePortal 3801HGV Gateway User Guide Setting Up System Information

You can view the following information on the Status page:

Parameter Description

Manufacturer Name of the gateway manufacturer.

Model Model number of the gateway.

Serial Number Serial number of the gateway. The serial number is also printed on the

gateway.

Hardware Version Hardware version number of the gateway.

Software Version Version number of the software used for the gateway.

Key Code Key code of the gateway.

First Use Date Date when the gateway was powered on for the first time out of factory.

Cureent Date and Time Your current date and time.

Time Since Last Boot Time elapsed since you last booted the system.

DSL Modem Hardware version of the DSL modem.

System Password Displays Default if you use the default system for your system.

Displays Custom if you have createad your own password for your system.

Displays None if you have not enabled password protection for your system.

Setting Up System Password 29

HomePortal 3801HGV Gateway User Guide Setting Up System Information

Setting Up System Password

Objective

To set up the system password.

This task allows you to set up a password for your system in order to protect it against

unauthorized access. You can either set up the default system password, or create your own

password.

Steps

1. Navigate to Settings > System Info > Password. The Password page appears.

2. You can perform one of the following tasks:

• Set the default system password. The default system password is displayed on the

side of the gateway device

• Create your own system password

Setting Default System Password

To set the default system password:

1. Select the Enable Password Protection box.

2. Click Use Default System password (printed on the side of the gateway).

The following figure shows the default password printed on the side of the gateway device.

Configuring Date and Time 30

HomePortal 3801HGV Gateway User Guide Setting Up System Information

Creating Your System Password

To create your own system password:

1. Select the Enable Password Protection box.

2. Click Create or Edit a Custom Password.

3. Enter a password in the Enter New Password text box. The password is case-sensitive,

and can contain up to 31 alpha-numeric characters with no spaces.

4. Enter the same password in the Confirm New Password text box.

5. Enter a hint in the Enter a Password Hint text box. A password hint can be a word, a

phrase, or a question that can help you in case you forget your password.

Note Although not required, it is strongly recommended that you enter a hint to act as a

reminder.

6. Click Save.

Configuring Date and Time

Objective

To configure the date and time of the system.

This task allows you to configure the correct date and time for your system. You can either

automatically set up the date and time, or configure it manually.

Configuring Date and Time 31

HomePortal 3801HGV Gateway User Guide Setting Up System Information

Automatically Setting up Date and Time

To automatically set up date and time:

1. Navigate to Settings > System Info > Date & Time. The Date & Time page appears.

2. Select your time zone in the Current Time Settings area.

3. Click Save.

Note Do not forget to select the Daylight Savings Time check box in the Time Configuration

area if Daylight Savings Time is observed in your state.

Enabling Event Notifications 32

HomePortal 3801HGV Gateway User Guide Setting Up System Information

Manually Configuring Date and Time

To manually configure the date and time:

1. Navigate to Settings > System Info > Date & Time. The Time Configuration section

appears.

2. Select the Override automatic time configuration box in the Time Configuration section.

3. Set the time in the corresponding space in the hh:mm:ss format.

4. Set the date in the corresponding space in the yyyy/mm/dd format.

5. Select the Daylight Savings Tim check box.

6. Click Save.

Note When you configure the date and time manually, do not forget to select the Override

automatic time configuration check box.

Enabling Event Notifications

Objective:

To view notifications of service impacting events.

This task allows you to eable/disable event notifications. Enabling event notifications assists you

in detecting any service-impacting conditions that may need repair. After enabling event

notifications, the system automatically notifies you of the service-impacting conditions.

Enabling Event Notifications 33

HomePortal 3801HGV Gateway User Guide Setting Up System Information

Enabling Notifications

To enable notifications:

1. Navigate to Settings > System Info > Event Notifications. The Event Notifications page

appears.

2. Select the Broadband Status Notification and/or Router-Behind-Router Detection check

boxes.

3. Click Save.

Note To enable router-behind-router detection, make sure that DHCP and NAT are enabled, and

the gateways are not in bridge mode.

Disabling Notifications

To disable notifications:

1. On the Event Notifications page, clear the Broadband Status Notification and/or Router-

Behind-Router Detection check boxes.

2. Click Save.

See Also

Using Diagnostics Features on page 93

Troubleshooting 3801HGV Gateway on page 109

CHAPTER 8

Configuring Broadband Settings

This chapter provides information about the tasks you can perform in the Broadband tab. Following

are the links under the Broadband tab, and associated tasks:

• Status

•Viewing Broadband Status on page 34

• Link Configuration

•Configuring Bridge Mode on page 40

• Routing

•Adding Static Routes on page 42

• Multicast

•Configuring IP Multicast Sessions on page 43

•Viewing Multicast Statistics on page 44

•DNS Resolution

•Resolving Domain Name on page 47

Viewing Broadband Status

This task lets you view the connectivity status, Internet connection details, modem type, and traffic

statistics. You can also reset the page to view up-to-date information.

Note Broadband and Service LEDs must be solid green on the front panel of the device. Also,

ensure that the user interface is accessible.

To view broadband status, navigate to Settings > Broadband > Status. The Status page appears.

The following figure displays the Summary Status section of the Status page.

Viewing Broadband Status 35

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Refer to the following table for description of the Summary Status parameters listed on the Status

page:

The following figure displays the Internet Details section of the Status page.

Parameter Description

Internet Status of the Internet Connection. This displays Connected when the ISP

acitvates your Internet connection.

DSL Link Status of the DSL connection. This displays Connected when the DSL port of

the gateway is connected to the telephone jack. Ensure that your service

provider activates the VDSL connection.

Viewing Broadband Status 36

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Refer to the following table for description of the Internet Details parameters listed on the status

page:

Parameter Description

Broadband Link Type Type of broadband connection.

Connection Type Identifies the method by which the gateway connects to the

Internet Service Provider (ISP). The methods can be:

• PPPoE

• PPPoA

•Direct IP

User Name User credentials to connect with your ISP. Your user name was either assigned

to you or configured by you during the installation process. The correct user

name is required to successfully connect to the Internet.

Current Internet Connection

IP Address IP address assigned by the ISP to the gateway for connecting to the Internet.

Subnet Mask Used in conjunction with your Internet address.

Default Gateway Default gateway is a server that assigns an IP address to your gateway for

accessing the Internet.

Primary DNS IP address of the primary DNS server that the gateway uses for DNS name

resolution. DNS allows Internet users to specify a name (domain name) to

reach a Web page (for example, www.domainname.com) instead of its Internet

address (for example, 111.222.111.222). When you enter the name of a Web

location (URL), the DNS looks up the name and resolves it to the Internet

address of the Web page.

Secondary DNS Used as a backup if the Primary DNS fails to respond.

Host Name Host name is a label that is configured on the gateway.

Domain Domain associates your gateway with your ISP on the broadband link.

MAC Address MAC address of the gateway.

MTU Maximum Transmission Unit is the maximum size of packets that are

communicated on your ISP network.

PPPoE Access

Concentrator

PPPoE server name.

PPPoE Service Type of PPPoE service being used.

Viewing Broadband Status 37

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

The following figure displays the DSL Details section of the Status page.

Refer to the following table for description of the DSL Details parameters listed on the status page:

Parameter Description

Modem Type Displays modem type: either built-in VDSL modem or external broadband

modem through Ethernet.

Connection Type Method by which the gateway connects to the ISP. The method can be:

•Direct IP

• PPPoE

DSL Line (Wire Pair) Line 1 (inner pair), Line 2 (outer pair), or searching for DSL signal. During

installation, the gateway auto-detects whether the DSL signal is on line 1 or

line 2.

Current DSL Connection

Viewing Broadband Status 38

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

The following figure displays the Traffic Statistics section of the Status page.

Refer to the following table for description of the Traffic Statistics parameters listed on the status

page:

The following figure displays the DSL Link Errors section of the Status page.

Rate Upload and download speeds in kilobytes per second.

Max Rate Maximum speed attained while uploading and downloading the data in

kilobytes per second.

Noise Margin Current downstream and upstream noise margin in dB.

Attenuation Current downstream and upstream DSL attenuation in dB.

Output Power Current downstream and upstream DSL transmit and receive power in dB.

Protocol Protocol used to communicate between your gateway and your ISP.

Channel Setting in this field is determined by your ISP’s DSLAM equipment. Values are

Fast or Interleaved.

DSLAM Vendor

Information

Lists information about the DSLAM, including country, DSLAM vendor, and

specifics.

Rate Cap Configured DSL service downstream speed.

Attenuation @ 300kHz Measurement of the decrease in downstream signal strength in kilobytes per

second.

Required Impulse Noise

Protection

Measurement of how much impulse noise can be mitigated. Dependent on

the current line configuration.

Uncanceled Echo Measurement of the uncancelled echo relative to the background noise on the

line. This is an indication of how much the uncancelled echo is affecting DSL

performance, rather than an absolute measurement of the uncancelled echo.

VCXO Frequency Offset Indicates the difference of crystal frequency in parts per million (ppm) on the

ports of the gateway and the DSLAM.

Final Receive Gain Indicates the current receive gain setting (in dB), which will depend on the

length of the DSL line.

Excessive Impulse Noise Indicates to what degree impulse noise is present on the line.

Parameter Description

Transmit Cumulative number of bytes, IP packets, errors, and percentage of errors

transmitted.

Recieve Cumulative number of bytes, IP packets, errors, and percentage of errors

received.

Parameter Description

Viewing Broadband Status 39

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Refer to the following table for description of the DSL Link Errors parameters listed on the status

page:

Parameter Description

Link Retrains Number of DSL retrains since the gateway was last restarted, and the time

elapsed since the last retrain.

DSL Training Errors Number of failed DSL retrains since the gateway was last restarted, and the

elapsed time since the last failed retrain.

Training Timeouts Number of timeouts waiting for response from ATU-C since the 2Wire gateway

was last restarted, and the elapsed time since the last initialization timeout.

Loss of Framing Failures Number of DSL loss of framing failures since the gateway was last restarted,

and the elapsed time since the last line search initialization.

Loss of Signal Failures Number of DSL loss of signal failures since the 2Wire gateway was last

restarted, and the elapsed time since the last loss of signal failure.

Loss of Power Failures Number of DSL loss of power indications from the ATU-C since the gateway

was last restarted, and the elapsed time since the last loss of power

indication.

Loss of Margin Failures Number of DSL loss-of-margin failures at current data rate since the 2Wire

gateway was last restarted, and the elapsed time since the last loss of

margin failure.

Cum. Sec. w/Impulsive Events Number of impulsively errored seconds since the gateway was last restarted,

and the elapsed time since the last impulsively errored second.

Cum. Seconds w/Errors Number of cumulative errored seconds since the gateway was last restarted,

and the elapsed time since the last error.

Cum. Sec. w/Severe Errors Number of severely errored seconds since the gateway was last restarted,

and the elapsed time since the last severely errored second.

Corrected Blocks Number of corrected DSL superframes that have data errors detected during

reception.

Configuring Bridge Mode 40

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Resetting Statistics on Status Page

After rectifying the issues that are seen in different sections of the Status page, you must reset

this page to determine if the issue is resolved. To do this, click the Reset Statistics button at the

bottom of the Status page.

Configuring Bridge Mode

Objective

To configure bridge mode.

Bridge mode is used to configure devices on the LAN with a broadband IP. When the gateway is into

bridge mode you can use a supplementary network or a third party router to handle the traffic. The

gateway will only function as a direct connection to the phone line.

Note By default, the gateway is configured in the routing mode. When routing is disabled, the

NAT and the DHCP server are also disabled. Confirm with the ISP that the WAN protocol is

compatible with bridging mode.

Uncorrectable Blocks Number of uncorrected DSL superframes that have data errors detected.

DSL Unavailable Seconds Number of times the ISP connection was established since the statistics were

last reset, and the elapsed time since the last establishment.

Parameter Description

Configuring Bridge Mode 41

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Steps

1. Navigate to Settings > Broadband > Link Configuration. Configure the following section of

the Link Configuration page to enable the bridge mode and add supplementary networks:

2. Select the Use Broadband IPs on LAN check box. This enables bridge mode on the

gateway.

3. Enter the subnet mask address in the Specify usable subnet mask text box. You must

specify this address on the LAN devices or supplementary network devices while

configuring the subnet mask. The recommended subnet mask address is 255.255.255.0.

4. Select the Auto Firewall Open check box. This disables the firewall of the gateway. Make

sure that you select this option because the firewall must be disabled for the bridge mode

to function.

5. Select the Use the built-in system MAC address radio button from the System MAC

Address section to use the configured MAC address.

Select the Override the built-in MAC address radio button from the System MAC Address

section, and mention a MAC address of your choice in the Specify MAC address text box.

6. Leave the Upstream MTU value as is. This is the maximum size allowed on packets that

are communicated between your network and your ISP.

7. Select the Add Additional Network check box to tail a router from the Local Ethernet port

located at the back panel of the gateway. This adds a secondary network to the broadband

WAN interface.

8. Enter the gateway address of the supplementary network device in the Router Address text

box. This is the gateway address of the secondary subnet.

Adding Static Routes 42

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

9. Enter the Subnet Mask address in the text box. This is the router mask of the secondary

subnet.

10. Select the Auto Firewall Open check box to disable the firewall for all devices using

addresses from this subnet.

11. Clear the Routing check box to ensure that the gateway does not assign IP addresses to

LAN devices through DHCP.

12. Click Save.

The bridge mode is enabled on the gateway, and LAN devices are configured to take the Broadband

IP address. The service LED on the front panel of the device remains off when the gateway is in

bridge mode. The supplementary network represented by the router is tailed to the gateway.

Adding Static Routes

Objective

To add static routes.

This task lets you manually configure static routes for specifying the transmission path that the

data must follow between devices outside the gateway network.

Configuring IP Multicast Sessions 43

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Steps

1. Navigate to Settings > Broadband > Routing. The Static Routes page appears.

2. Enter the IP address of the destination network in the Subnet IP text box.

3. Enter the subnet mask of the destination network in the Subnet Mask text box.

4. Enter the gateway address of the destination network in the Gateway IP text box.

5. Click Add To List.

The Static Route List section displays the new Subnet IP, Subnet Mast, Gateway IP, and Interface

name.

Configuring IP Multicast Sessions

Objective

To configure IP multicast sessions.

Viewing Multicast Statistics 44

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

When information is broadcast on a network, information packets are delivered to all segments on

the LAN. This degrades network performance. IP multicasting is a method of forwarding information

to a group of interested receivers.

Internet Group Management Protocol (IGMP) is used to manage IP Multicast sessions. IGMP

provides a means to automatically control and limit the flow of multicast traffic throughout your

network with the use of special multicast queriers and hosts.

Steps

1. Navigate to Settings > Broadband > Multicast. The Multicast page appears.

2. Select the IGMP Proxy check box to enable the feature. When IGMP Proxy is enabled, the

gateway issues IGMP host messages on behalf of the hosts discovered through standard

IGMP interfaces. In other words, the gateway acts as a proxy for its hosts.

3. Select the IGMP Snooping check box to enable the feature. When IGMP Snooping is

enabled, the gateway analyzes all IGMP packets and selectively forwards multicast traffic

only to those ports where particular IP Multicast streams are accepted.

4. Select the IGMP Query Response Interval check box to enable the feature. When IGMP

Query Response Interval is enabled, you control the number of IGMP messages allowed on

the subnet during the specified duration.

5. Click Save.

Viewing Multicast Statistics

To view multicast statistics, navigate to Settings > Broadband > Multicast. The Multicast page

appears.

Viewing Multicast Statistics 45

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Refer to the following table to understand the IGMP parameters listed on the multicast page:

IGMP Parameter Description

IGMP Interface Name Name of the interface for which statistics are being reported.

IGMP Enable Query Displays whether the interface has IGMP querying enabled or disabled.

IGMP Fast Update Displays whether the interface has IGMP fast update enabled or disabled.

IGMP Version Displays the IGMP version.

Viewing Multicast Statistics 46

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

IGMP Robustness Time interval that the gateway waits for a report in response to a group-

specific query.

IGMP Query Interval Time interval at which the gateway sends membership queries when it is the

querier.

IGMP Query Response Interval Time interval that the gateway waits for a report in response to a general

query.

IGMP Group Membership Interval Timeout period for group membership. If no report is received for these

groups before the timeout expires, the group membership is removed.

IGMP Startup Query Interval Amount of time in seconds between successive General Query messages

sent by a querier during startup.

IGMP Startup Query Count Number of general query messages sent at startup.

IGMP Last Member Query Interval Time interval that the gateway waits for a report in response to a group-

specific query.

IGMP Last Member Query Count Number of Group-Specific Query messages sent before the gateway assumes

that there are no members of the host group being queried on this interface.

IGMP Maximum Host Groups Maximum number of host group members.

IGMP Maximum Sources Maximum number of source-specific join and leave messages.

IGMP Query Count Number of membership queries sent and received.

IGMP Framing Errors Number of frame errors related to ARP, IP, and RARP.

IGMP Invalid Type Number of times gateway received Invalid IGMP Type message.

IGMP Allocation Failure Number of times gateway received Allocation Failure messages, such as

memory allocation failure, IP address allocation failure, and so on.

IGMP Host Group Exceeded Number of times host groups have exceeded in the message.

IGMP Sources Exceeded Number of times source addresses have exceeded in the message.

IGMP Other Querier Timeout period for group membership. If no report is received for these

groups before the timeout expires, the group membership is removed.

IGMP Membership Entries Number of group membership entries on an interface.

IGMP Total Received Messages Number of total messages received.

IGMP Received Short Messages Number of short messages received.

IGMP Bad Checksum Messages Number of messages received with a bad IP checksum.

IGMP Inquiry Messages Number of membership inquiry messages issued by the gateway.

IGMP Bad Inquiry Messages Number of membership inquiry messages issued by the gateway that were not

realized by this protocol.

IGMP Report Messages Number of report messages sent by the host to the members of the querying

group.

IGMP Bad Report Messages Number of report messages that were sent by the host but were not realized

by the members of that group.

IGMP Own Group Report

Messages

Number of report messages sent by the host to the members of the same

group.

IGMP Transmitted Reports Total number of IGMP reports transmitted by the gateway.

IGMP Group Entries Total number of group entries on an interface.

IGMP Cache Entries Total number of cache entries on an interface.

IGMP Group Interface Name Interface name of the IGMP group.

IGMP Group Interface Address IP address of the IGMP group interface.

IGMP Group Interface Reference

Count

Number of processes belonging to the IGMP group interface.

IGMP Parameter Description

Resolving Domain Name 47

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Resolving Domain Name

Objective

To manually add a domain name for resolving the IP address of the networked devices.

This task allows you to name network devices (such as printers or Web servers), so that they can

be easily accessed by other users on the network.

Note Confirm that the domain name is not in use.

Resolving Domain Name 48

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Steps

1. Navigate to Settings > Broadband > DNS Resolution. The Domain Name Server

Resolution page appears.

2. Enter a name for the network device in the DNS Name text box.

3. Enter the IP address of the network device in the IP Address text box.

4. Click Add To Name Resolution Table. The Name Resolution Table section displays the

newly added and existing DNS name, IP address, and Entry type.

See Also

Configuring LAN Devices on page 50

Configuring Firewall Settings on page 72

Resolving Domain Name 49

HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings

Using Diagnostics Features on page 93

Troubleshooting 3801HGV Gateway on page 109

CHAPTER 9

Configuring LAN Devices

NOTE TO REVIEWER: [JIRA 1515: ...Unable to determine the steps to set up multiple SSIDs and

associated information on the UI of 3801HGV.].

Please provide the necessary info to document this. How do we configure multiple SSIDs through

the UI?

This chapter provides information about the tasks you can perform in the LAN tab. Following are the

links under the LAN tab, and associated tasks:

• Status

•Viewing LAN Status on page 51

• Wireless

•Setting Up Wireless Network on page 53

•Securing the Wireless Network Using Encryption Key on page 55

•Securing the Wireless Network Using MAC Filtering on page 57

•Configuring Advance Wireless Settings on page 61

•Configuring Wi-Fi Protected Setup on page 62

• Wired Interfaces

•Configuring Local Ethernet Ports on page 64

•Configuring HomePNA 3.1 on page 65

•Viewing HomePNA Status on page 66

•DHCP

•Configuring DHCP on page 66

• IP Address Allocation

•Allocating IP Addresses on page 69

Viewing LAN Status 51

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Viewing LAN Status

To view the LAN status page, navigate to Settings > LAN > Status. The Status page appears.

The following figure displays the Private Network section of the Status page.

Refer to the following table to understand the Private Network parameters listed on the Status

page:

Parameter Description

Router/Gateway Address IP address allocated to the gateway.

Subnet Mask Subnet mask allocated to the gateway.

Private Network DHCP Info

Range Range of IP addresses available on the network.

Allocated Number of IP addresses allocated on the network.

Remaining Number of IP addresses remaining on the network.

Timeout Time in minutes before the DHCP lease must be renewed.

Viewing LAN Status 52

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

The following figure displays the Interfaces section of the Status page.

Refer to the following table to understand the Interface parameters listed on the Status page:

The following figure displays the Wireless section of the Status page.

Refer to the following table to understand the Wireless parameters listed on the Status page:

Parameter Description

Ethernet Displays whether the Ethernet interface is enabled or disabled. Also displays

the number of active and inactive Ethernet devices on the network.

Wireless Displays whether the wireless interface is enabled or disabled. Also displays

the number of active and inactive wireless devices on the network.

HomePNA1 Displays whether the HPNA interface is enabled or disabled. Also displays

whether the HPNA interface is active or inactive on the network.

Parameter Description

Wireless Channel Radio frequency band that the access point uses for your wireless network.

Wireless Power Level Power level for your wireless connection.

SSID Name Name assigned to your wireless network. The default is 2WIREXXX, where XXX

represents the last three digits of the serial number of your gateway (for

example, 2WIRE008).

Status Displays whether the wireless connection is enabled or disabled.

SSID Broadcast Displays whether broadcasting of SSID is enabled or disabled.

Security Security method used to ensure that authorized users are accessing the

wireless network.

Setting Up Wireless Network 53

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

The following figure displays the Devices section of the Status page.

Refer to the following table to hide inactive devices and clear the list of devices appearing on the

Status page:

Setting Up Wireless Network

Objective

To setup your wireless network.

This configuration determines the wireless settings used to access the wireless interface of the

gateway.

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page appears.

Step Result

Click Hide Inactive Devices. Devices that are no longer on the local network will be hidden from the

Devices list on this page and under Home Network Devices on the Home

page.

Click Clear List. Devices that are no longer active on the local network are cleared from the

Devices list on this page and under Home Network Devices on the Home

page.

Setting Up Wireless Network 54

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Securing the Wireless Network Using Encryption Key 55

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

2. Enable the wireless connection by selecting the Enable Wireless Interface check box.

3. Enter a name assigned to your wireless network in the Network Name (SSID) text box. The

default is 2WIREXXX, where XXX represents the last three digits of your 2Wire gateway

serial number (for example, 2WIRE008). This name appears next to the Wireless icon on

the Home page.

Note The HomePortal 3801HGV gateway can support up to 4 SSIDs. It can support upto 4

wireless devices at a time.

4. Enable the broadcast of the SSID over the wireless network by selecting the SSID

Broadcast check box. This implies that the broadcasted SSID is visible to the users who

are scanning to connect to a wireless network.

Note You can disable the broadcast of the SSID by clearing the SSID Broadcast check box.

When you disable SSID Broadcast, the LAN client cannot scan and connect to your

wireless network. You have to manually add a wireless profile in the LAN client to connect

to the wireless network instead of selecting the SSID name from a typical scan list.

5. Select a wireless channel (radio frequency band) from the corresponding drop-down list

box. This is the access point used for your wireless network. Wireless clients or wireless

adapter cards auto-detect the channels to use. If you are having problems with your

wireless network, it could be due to radio interference. You can change the wireless

channel to see if interference is reduced on a different channel. It is best to select Auto,

because a channel is automatically selected to minimize interference.

6. Click Save. This ensures that the configured wireless setting is saved.

Securing the Wireless Network Using Encryption Key

Objective

To secure your wireless network using the encryption key.

Encrypted security setting makes it difficult for unauthorized users to access your network. It is

good practice to customize an encryption key for wireless communication. When the key is defined,

each wireless client must have it to connect to your wireless network.

Securing the Wireless Network Using Encryption Key 56

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page to configure the Security

settings appears.

2. Enable or disable the wireless security by selecting or clearing the Wireless Security check

box. Wireless security is enabled as a default setting.

3. Select an authentication setting from the Authentication Type drop-down list box. Check

the capabilities of the wireless clients that will be accessing this network and find a secure

protocol by referring to the following table:

4. Select the Use default encryption key printed on the System Label radio button to use the

encryption key that came with your gateway.

Select the Set custom encryption key radio button to create a custom encryption key. You

can define a 64-bit or 128-bit encryption key. For 64-bit encryption, enter a 10-digit

hexadecimal number. For 128-bit encryption, enter a 26-digit hexadecimal number. A

Authentication Type Description

WEP-Open The Wireless Encryption Protocol (WEP) is an older security protocol that allows

any wireless clients within the radio range to access your network without an

encryption key. This setting provides the least level of security. For security

reasons, do not select this setting unless there is a compatibility issue with an

older wireless client. For added protection, set an encryption key on your AP and

enter the same key into your other wireless clients.

WEP-Shared Similar to the WEP-Open setting, do not select this setting unless there is a

compatibility issue with an older wireless client. Unlike the WEP-Open setting,

the WEP-Shared setting prevents open access by any wireless client; therefore,

it is more secure than the WEP-Open setting. For added protection, set an

encryption key on your AP and enter the same key into your other wireless

clients.

WPA-PSK (TKIP) This setting provides good security and works with most newer wireless clients.

This setting requires an encryption key on the AP and the wireless client

configured to use Wi-Fi Protected Access – Pre-Shared Key (WPA-PSK) with the

same encryption key.

WPA-PSK (TKIP) and

WPA2-PSK (AES)

This setting allows a wireless client to use either WPA-PSK or WPA2-PSK to

access your network. An encryption key must be configured on the AP and the

same key must be entered on the wireless client.

WPA2-PSK (AES) This setting requires that wireless clients use only WPA2-PSK to access your

networks. An encryption key must be configured on the AP and entered into the

wireless client. WPA2-PSK is currently the most secure Wi-Fi encryption protocol

but may not be available on many wireless clients.

Securing the Wireless Network Using MAC Filtering 57

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

hexadecimal number uses the characters 0-9, a-f, or A-F.

This security key will be used by all clients to access your wireless network.

5. Click Save. This ensures that the configured security setting is saved.

Securing the Wireless Network Using MAC Filtering

Objective

To secure your wireless network using the MAC filtering feature.

This feature enables you to block or allow wireless connection to all devices, or an individual device

based on the MAC address of the device. You allow only “known and trusted” devices to associate

with the wireless access point. MAC address filtering is disabled as a default setting. When

enabled, the wireless connection is granted only to the MAC addresses that are pre-configured in

the allowed device list.

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page appears.

2. In the MAC Filtering section, click Edit Blocked/Allowed Device List link. The Wireless

MAC Filtering page appears.

Securing the Wireless Network Using MAC Filtering 58

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

3. Enable or disable the MAC filtering by selecting or clearing the Enable MAC Filtering check

box. MAC filtering is disabled as a default setting. Disabling MAC address filtering allows

all the wireless clients to access the device.

4. Click Save. This ensures that the configured MAC filtering setting is saved.

5. Allow block devices to access wireless interface based on MAC filtering feature by

configuring the Select Devices to be Allowed or Blocked pane.

Allowing MAC Addresses

Objective

This feature enables you allow wireless connection to all devices, or an individual device based on

the MAC address of the device.

Securing the Wireless Network Using MAC Filtering 59

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page to configure the MAC filtering

settings appears.

2. Add the MAC address of the device in the Enter MAC address text box.

3. Click Add To List. This populates the MAC address in the Allowed Devices pane.

Blocking MAC Addresses

Objective

This feature block wireless connection to all devices, or an individual device based on the MAC

address of the device.

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page appears.

2. In the MAC Filtering section, click Edit Blocked/Allowed Device List link. The Wireless

MAC Filtering page appears.

3. Select the device you want to block from the Allowed Devices pane.

Note To select multiple addresses, hold down the [Shift] or [Ctrl] keys while making your

selections. Using the [Shift] key lets you make your selections in a contiguous order, while

the [Ctrl] key selects the groups in a random order.

4. Click >>. This polulates the MAC address in the Blocked Devices pane.

Securing the Wireless Network Using MAC Filtering 60

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Refreshing the List of Devices

Objective

This feature enables you to refresh the list of devices while allowing or blocking wireless connection

based on the MAC Addresses of the devices.

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page appears.

2. In the MAC Filtering section, click Edit Blocked/Allowed Device List link. The Wireless

MAC Filtering page appears.

3. Click Rescan For Devices to refresh the list of devices viewed in Allowed Devices and

Blocked Devices panes.

Deleting the Devices

Objective

To delete a configured device. This feature enables you to delete devices from the list of allowed or

blocked devices.

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page appears.

2. In the MAC Filtering section, click Edit Blocked/Allowed Device List link. The Wireless

MAC Filtering page appears.

3. Select the device from Allowed Devices or Blocked Devices pane.

4. Click Delete.

5. Click Save to retain the configuration changes.

After any configuration change you have made on this user interface, a page opens confirming that

the configuration is changed.

Configuring Advance Wireless Settings 61

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Configuring Advance Wireless Settings

Objective

To configure advance wireless settings.

This allows you to further optimize wireless settings for better performance.

Note It is recommended that you leave the default settings as is; however, if you are

experiencing connection or performance difficulties, altering these settings may improve

performance.

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page to configure the Advanced

Settings appears.

2. Select the power level for your wireless connection from the Power Setting drop-down list.

The configured power level is the actual transmitted radio power at the access point. The

default list is from 1 to 4. Following table provides the output power levels for 802.11b and

802.11g types of wireless modes:

3. Select the Wireless Mode from the drop-down list. This allows you to force the gateway to

use 802.11b/g, 802.11b-only, or 802.11g-only modes of operation. Check the wireless

mode supported by the wireless adapter before configuring this option.

4. Enter the DTIM Period (seconds) in the text box. This Delivery Traffic Indication Message

(DTIM) value determines the interval at which the access point sends its broadcast traffic.

5. Select the Maximum Connection Rate from the drop-down list. This is the maximum rate

at which your wireless connection works. Select 1, 2, 5.5, 11, or 22 Mbps for 802.11b-

based models and 1, 2, 5.5, 11, 6, 9, 12, 24, 36, 48, or 54 Mbps for 802.11b/g-based

models.

Power Settings Radio Output Power

802.11b (mW) 802.11g (mW)

1 (maximum) 50 30

225 15

312 8

46 4

Configuring Wi-Fi Protected Setup 62

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

6. Click Save. This ensures that the advance wireless settings are saved.

Configuring Wi-Fi Protected Setup

Objective

To configure Wi-Fi protected setup (WPS).

This configuration simplifies the process of connecting any home device to the wireless network. As

an access point (AP), the gateway issues and revokes credentials to a network.

WPS supports both push button and PIN-based configuration methods. When WPS is enabled, the

gateway automatically detects the presence of a WPS-enabled client device. Both methods require

WPA or WPA2 security enabled and the predefined passphrase is provided to the WPS device.

Steps

1. Navigate to Settings > LAN > Wireless. The Wireless page appears.

2. In the Wi-Fi Protected Setup section, enable the WPS by selecting the Wi-Fi Protected

Setup check box.

Setting Up WPS through the PIN Method

To set up WPS through the PIN method:

1. Navigate to Settings > LAN > Wireless. The Wireless page appears.

2. In the Wi-Fi Protected Setup section, enable the WPS by selecting the Wi-Fi Protected

Setup check box.

3. Select PIN from the drop-down list.

Configuring Wi-Fi Protected Setup 63

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

4. Enter a 4 or 8 digit PIN in Enter the PIN text box. The PIN method requires a 4- or 8-digit

PIN.

5. Click Set WPS. This saves the PIN configuration changes done for WPS.

Setting Up WPS through the Push Button Method

To set up WPS through the PIN method:

1. Navigate to Settings > LAN > Wireless. The Wireless page appears.

2. In the Wi-Fi Protected Setup section, enable the WPS by selecting the Wi-Fi Protected

Setup check box.

3. Select Push Button from the drop-down list.

4. Locate and push the WPS button found at the front panel of the device. The gateway

provides a push button on the front panel to enable the synchronization between the AP

and the client. You do not have to connect any devices to the gateway to enable it - simply

push the button on the gateway followed by pushing the button on the client device.

5. Click Set WPS. This saves the Push Button configuration changes done for WPS.

Configuring Local Ethernet Ports 64

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Configuring Local Ethernet Ports

Objective

To configure local Ethernet ports.

This task lets you configure the local Ethernet ports to connect to network devices that support

speeds upto 10 Mbits (10BaseT/UTP) and 100 Mbits (100BaseTX), and require a unique setting.

By default, the Ethernet ports are pre-configured to auto-detect mode.

Steps

1. Navigate to Settings > LAN > Wired Interfaces. The Ethernet Switch page appears.

2. Enable or disable the local Ethernet networking by selecting or clearing the Ethernet

Networking check box.

3. Match the mode of the Local Ethernet port located at the back panel of the gateway with

the Ethernet port of the LAN client. Select one of the following options from the Port 1

Mode drop-down list:

• Auto-detect

• 100BaseTX Full-Duplex

• 100BaseTX Auto

• 10BaseT/UDP Full-Duplex

• 10BaseT/UDP Auto

4. Select the relevant modes for the remaining ports as mentioned in Step 3.

5. Click Save. This saves the configuration changes done to the Local Ethernet ports.

Configuring HomePNA 3.1 65

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Configuring HomePNA 3.1

Objective

To configure Home Phoneline Networking Alliance (HPNA) on the Cable port.

This task lets you configure HPNA interface on the Cable port of the gateway.

Steps

1. Navigate to Settings > LAN > Wired Interfaces. The HPNA 3.1 (Coax) configuration page

appears.

2. Enable or disable HPNA by selecting or clearing the HomePNA Networking check box.

3. Select Coax or DSL from the Select Output Jack drop-down list. This is the type of gateway

port that you use to connect to the set top box. If you select Coax it implies that you are

using CABLE port. If you select DSL it implies that you are using DSL port.

NOTE TO REVIEWER: Unsure whether the user can actually use the DSL port to configure the HPNA

interface. The device has only one DSL port which is used to connect Internet. My understanding is

that the device must have an addition RJ-11 port to configure HPNA interface. Need inputs for the

same.

4. Select 493 or 340 from the Noise Margin drop-down list. This is the signal to noise ratio.

Signal quality is inversely proportional to noise margin.

5. Select 1063, 859, or 646 from the Per drop-down list.

NOTE TO REVIEWER: Unable to determine the purpose of this field. Need inputs for this field.

6. Enter the duration in seconds in the Collection Interval text box. This is the number of

seconds during which the counters for data are collected.

7. Click Save. This saves the HPNA configuration changes.

Viewing HomePNA Status 66

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Viewing HomePNA Status

To view HomePNA status page, navigate to Settings > LAN > Wired Interfaces. Click HomePNA

Status listed at the bottom of the wired interfaces page. The following page appears:

Refer to the following table to understand the HomePNA Network parameters listed on the status

page:

Configuring DHCP

Objective

To configure Dynamic Host Configuration Protocol (DHCP) for setting up your private network. In this

task, we are listing the steps to configure the DHCP server.

DHCP allows dynamic allocation of network addresses. Your gateway can be both a DHCP client and

a DHCP server. When communicating with the local network devices, such as computers and

printers, your gateway functions as a DHCP server. However, while communicating with your ISP, the

gateway functions as a DHCP client.

Parameter Description

Firmware Version Firmware version number.

Firmware Signature Firmware signature number.

HPNA Physical Link Displays whether the HPNA interface is enabled or disabled.

Network Mode Network mode of the HPNA interface.

Node ID Node ID of HPNA interface.

MTU Maximum Transmission Unit is the maximum size allowed on data packets,

that are communicated on HPNA network.

MAC Address MAC address of the gateway.

Configuring DHCP 67

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

By default, the gateway uses the 192.168.1.0/255.255.0.0 IP address range. You can select from

two additional IP address ranges, or configure the network settings manually. When you select

either of them, the LAN clients are assigned IP addresses within the specified range.

Note You should manually configure these settings ONLY if you thoroughly understand IP

internetworking. An incorrect configuration can cause unpredictable results.

Configuring DHCP 68

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Steps

1. Navigate to Settings > LAN > DHCP. The DHCP Configuration page appears.

2. Enable or disable the DHCP server by selecting or clearing the DHCP Server Enabled check

box.

3. Select a relevant radio button from DHCP Network Range, to use the default range of IP

addresses or configure the DHCP server manually. If you are using the default range of IP

address, continue to step 5. However, if you want a limited range of IP addresses, then go

to step 4.

Allocating IP Addresses 69

HomePortal 3801HGV Gateway User Guide Configuring LAN Devices

Note 3801HGV supports four subnets simultaneously on the LAN. The 192.168.1.0 /

255.255.255.0 (default) is used as a private subnet by the end user. The 172.16.0.0 /

255.255.0.0 is used as the secondary subnet or public routed subnet by the end user. The

remaining options, 10.0.0.0 / 255.255.0.0 and Configure manually are held in reserve to

be configured and used by the service provider.

4. Select the Configure manually radio button for setting up a range IP addresses to be

assigned to LAN clients. To populate the text fields under this section, refer to the following

information:

a. Enter the IP address of your gateway (default is 192.168.1.254) used for all

communication on your local devices in the Router Address text box.

b. Enter the subnet mask (default is 255.255.255.0) used for all communication on your

local devices in the Subnet Mask text box.

c. Enter the first IP address in the DHCP address pool that you will be distributing over

the private network in the First DHCP Address text box.

d. Enter the last IP address in the DHCP address pool that you will be distributing over the

private network in the Last DHCP Address text box.

5. Enter a numerical value in the DHCP Lease Time text box. This value represents the

number of hours you can use the assigned IP address before the DHCP lease expires.

6. Select Private Network from the New Device DHCP Pool drop-down list for assigning IP

addresses to LAN clients from the private IP address pool. Select Public Network to

assign IP addresses to LAN clients from public IP address pool. Public network selection is

available only when bridge mode is enabled.

Note Change to the Public IP addressing only when used in conjunction with DMZplus or

secondary subnet functionality that allows you to have public IP addresses routed through

the device.

7. Click Save. This saves the DHCP configuration changes.

Allocating IP Addresses

Objective

To allocate specific IP addresses to devices that are running in the DHCP mode, and map devices

to particular static or private IP addresses.

For Internet public hosting of application or servers associated with static addresses, you can map

a device to a specific static IP address or to the next unassigned address from the public pool.

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Steps

1. Navigate to Settings > LAN > IP Address Allocation. The Public-Private NAT Mappings

and Device IP Allocation page appears.

2. Navigate to the relevant device for changing the configuration to override the default DHCP

settings.

3. Enable or disable the firewall by selecting the relevant option from the Firewall drop-down

list.

4. Select the specific address type from the Address Assignment drop-down list. You can

select from the private IP address pool, or assign a static IP to the device.

NOTE TO REVIEWER: Unsure of the purpose for this field.

5. Leave the WAN IP Mapping drop-down list as is. This menu reads Router WAN IP Address

as the default selection.

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NOTE TO REVIEWER: Unsure whether this field remains as is. Any configuration change might bring

up more options in the drop-down list. Need inputs for the same.

6. Click Save. This saves the allocated IP address to a specific device or devices.

7. Restart the gateway to view the updated configuration on this page.

See Also

Configuring Broadband Settings on page 34

Using Diagnostics Features on page 93

Troubleshooting 3801HGV Gateway on page 109

CHAPTER 10

Configuring Firewall Settings

This chapter provides information about the tasks you can perform in the Firewall tab. Following are

the links under the Firewall tab, and associated tasks:

• Status

•Viewing Firewall Status on page 72

• Applications, Pinholes and DMZ

•Configuring Firewall Settings on page 73

• Advanced Configuration

•Disabling Attack Detection on page 80

•Controlling Inbound and Outbound Traffic on page 82

•Configuring Firewall Security Enhancements on page 83

•Configuring Application Layer Gateway on page 83

Viewing Firewall Status

To view the Firewall status page, navigate to Settings > Firewall > Status. The Status page

appears.

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Refer to the following table to understand the parameters listed on the Firewall Status page:

Configuring Firewall Settings

Objective

To configure firewall settings in a way that special applications running on computers inside your

home network are granted Internet access.

To grant internet access to special applications, you need to open firewall pinholes and associate

the intended application(s) with a computer connected to your gateway. If you cannot find a listing

for your application, you can define an application with the protocol and port information. Also, you

can delete the application profile you have saved. By default, firewall provides maximum protection

and blocks unsolicited inbound traffic.

Steps

1. Navigate to Settings > Firewall > Applications, Pinholes and DMZ. The Allow device

application traffic to pass through firewall page appears.

Parameter Description

Firewall Status View whether firewall is enabled or disabled in this section.

Current Applications, Pinholes

and DMZ Settings

View if any applications are hosted in this section.

Device Displays the name of the configured devices.

Allowed Applications Displays the name of the application that bypasses the firewall settings.

Application Type Displays the type of application.

Protocol Displays the protocol in use.

Port Number(s) Displays the port number assigned to the application.

Public IP Displays the IP assigned to the device.

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2. Select the computer where you want to host the application(s) in the Select a computer

section. When you host an application for a computer on your network, it implies that you

are scaling down the firewall security levels for that application to be accessible on the

specified computer.

3. Select the Allow individual application(s) radio button.

Note If the computer you want to select is not listed, you can still select it as long as it is on the

same network, and you know its IP address. Enter the IP address of that computer, and

then click Choose.

4. Filter the application list by selecting the category from the Filter Applications by bulleted

list. Your selection is displayed in the Application List list box.

Note To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your

selections. Using the [Shift] key lets you make your selections in a contiguous order while

the [Ctrl] key selects the groups in a random order.

5. Click Add. The application appears in the Hosted Applications list box.

Note To remove a hosted application, select it in the Hosted Applications list box, and click

Remove.

Creating an Application Profile

To create an application profile that bypasses the firewall settings:

1. Navigate to Settings > Firewall > Applications, Pinholes and DMZ. The Allow device

application traffic to pass through firewall page appears.

2. Click Add a new user-defined application in the Edit firewall settings for this computer

section. This lets you create an application profile that is not included in the application

list. An application profile configures the gateway firewall to let the application-specific data

pass through. The Firewall Application Profile Definition page appears.

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3. Enter a name for the application profile in the Application Profile Name text box.

4. Click the TCP or UDP radio button to select the protocol for the application profile. If the

application you are adding requires both, you need to create a separate definition for each.

5. Enter the port or port range used by the application in the Port (or Range) text boxes. If

only one port is required, enter the port number in the From text box. For example, some

application require only one port to be opened (such as TCP port 500); others require that

all TCP ports from 600 to 1000 be opened.

6. Enter the duration in seconds in Protocol Timeout text box. This is the amount of time the

connection in the specified range remains open when there is no data transfer. In most

cases, the default value is appropriate. If you leave the text box blank, the system uses the

default values (86400 seconds for the TCP protocol; 600 seconds for the UDP protocol).

7. Enter a value in the Map to Host Port text box. This value must map to the port range you

established to the local computer. For example, if you set the value to 4000 and the port

range being opened is 100 to 108, the forwarded data to the first value in the range will be

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sent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001,

102 will be sent to 4002, and so on.

8. Select the application type from the Application Type drop-down list.

9. Click Add to List. This creates a new application profile. Also, the configured information

appears in the Definition List section of the same page.

You can also view the newly created application listed in the Applications List drop-down

list on the Applications, Pinholes and DMZ page.

10. Click Back to return to the Applications, Pinholes and DMZ page.

11. To edit a user defined applicaitons, click Edit or delete user-defined application in the Edit

firewall settings for this computer section. This lets you edit an existing profile or assign

additional TCP or UDP ports to an existing profile. The Edit or Delete a User-Defined

Application page appears.

Note You can add the definition of the profile only when it has not been added to the Hosted

Application list box. If the profile is added in the list of hosted applications and you want to

modify it, then you need to first remove it from the Hosted Applications list box.

12. Select the application you want to modify from the User defined applications list box.

13. Click Edit. The Firewall Application Profile Definition page appears.

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14. Modify the information as per your requirement.

15. Click Add to List. The configuration changes appear in the Definition List section of the

same page.

16. Repeat step 8 to 15 for each port or range of ports required for the application profile.

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Deleting User-defined Applications

To delete a user defined application:

1. Click Edit or delete user-defined application in the Edit firewall settings for this computer

section. This lets you delete an existing profile. The Edit or Delete a User-Defined

Application page appears.

2. Select the application you want to delete from the User defined applications list box.

3. Click Delete. The configuration successful prompt confirms the deletion. You cannot view

the deleted application in the User defined applications list box.

Allowing all Applications

To allow all applications through firewall:

1. On the Allow device application traffic to pass through firewall page, select Allow all

applications (DMZplus mode) radio button. This will enable DMZplus mode.

DMZplus is used for hosting applications when hosted applications do not function

properly. When in DMZplus mode, the designated computer appears as if it is directly

connected to the Internet, has all unassigned TCP and UDP ports opened and pointed to it,

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and can receive unsolicited network traffic from the Internet.The DMZplus mode

configuration page appears:

2. Click Save.

3. Confirm that the computer you selected is configured for DHCP. If it is not, configure it for

DHCP.

4. Restart the computer. When the computer restarts, it receives a special IP address from

the system and all unassigned TCP and UDP ports are forwarded to it.

mUse the DMZplus mode with caution. A computer in the DMZplus mode is less secure

because all available ports are open and all incoming Internet traffic is directed to this

computer.

Disabling Attack Detection

Objective

To disable a specific port in the attack detection section.

By default, attack detection is enabled on these ports by the firewall. However, some applications

and devices may require the use of specific data ports listed here. The gateway allows users to

open the necessary ports through the firewall.

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Steps

1. Navigate to Settings > Firewall > Advanced Configuration. The Advanced Configuration

page to configure Attack Detection appears.

2. Clear the Excessive Session Detection check box.

When disabled, the firewall does not detect applications on the local network that are

creating excessive sessions to the Internet. This activity is due to a virus infected

computer and on detection, the gateway displays a HURL warning page.

3. Clear the TCP/UDP Port Scan check box.

When disabled, the firewall does not detect UDP and TCP port scans, and communicates

the port scan packets to the computer.

A port scan is a series of messages sent by an external entity attempting to break into a

computer to learn which computer network services associated with UDP and TCP ports

are provided by the computer.

4. Clear the Invalid Source/Destination IP address check box.

When disabled, the firewall does not verify IP addresses for: Broadcast or multicast IP

addresses, TCP destination IP address is not unicast, IP source and destination address

are the same, Invalid IP source received from private/home network.

5. Clear the Packet Flood (SYN/UDP/ICMP/Other) check box.

When disabled, the firewall does not check for SYN, UDP, ICMP, and other types of packet

floods on the local and Internet facing interfaces.

6. Clear the Invalid TCP Flag Attacks (NULL/XMAS/Other) check box.

When disabled, the firewall does not scan inbound and outbound packets for invalid TCP

Flag settings, and communicates the packet that could result in NULL/XMAS/Other type of

attacks.

7. Clear the Invalid ICMP Detection check box.

When disabled, the firewall does not check for invalid ICMP/code types, and

communicates the associated packets to the computer.

8. Clear the Miscellaneous check box.

When disabled, the firewall does not scan any other type of inbound and outbound packets,

other than the ones listed in the Attack Detection section.

9. Click Save. The ports listed in the Attack Detection section are disabled.

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Controlling Inbound and Outbound Traffic

Objective

To control inbound and outbound protocol control services, so that the firewall blocks or passes the

traffic from/to the network to/from the Internet.

Steps

1. Navigate to Settings > Firewall > Advanced Configuration. The Advanced configuration

page to configure the outbound and inbound protocols appears:

2. Select or clear any check box in the Outbound Protocol Control section. If you select any of

the check boxes in the Outbound Protocol Control section, the firewall allows the traffic

from the network to pass through the firewall to the Internet.

3. Select or clear any check box in the Inbound Protocol Control section. If you select any of

the check boxes in the Inbound Protocol Control section, the firewall allows the

corresponding protocol to pass from the Internet to the network.

4. Click Save. This saves the configuration changes done to the inbound and outbound

protocol control.

Note Allowing inbound traffic does not mean that the firewall automatically allows this type of

traffic to pass through the firewall to the network. Even if a particular protocol/application

type is allowed, the firewall still checks and blocks all unsolicited traffic from the Internet

unless the firewall is configured to pass the traffic by hosting an application profile.

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Configuring Firewall Security Enhancements

Objective

To configure firewall security enhancements. This allows you to configure the firewall rules to allow

traffic on the UDP and TCP ports.

Steps

1. Navigate to Settings > Firewall > Advanced Configuration. The Advanced configuration

page to configure the security enchancements appears.

2. Enable or disable stealth mode by selecting or clearing the Stealth Mode check box.

When you enable stealth mode, the gateway firewall does not return any information in

response to network queries; that is, it will appear to the intruder that your network does

not exist. This discourages intruders from accessing your network, because it appears as

though there is no active network to access.

3. Enable or disable the execution of external ping request by selecting or clearing the Block

Ping check box.

When you disable Block Ping, intruders can use ping to launch an attack against your

network, because ping can determine the IP address of the network (for example,

105.246.172.72) from the domain name (for example, www.mynetwork.com). If you enable

Block Ping, your network will block all ping requests.

4. Enable or disable the restricted transmission of packets by selecting or clearing the Strict

UDP Session Control check box.

When you enable restricted UDP session, security is enhanced and the gateway does not

accept packets sent from an unknown source over an existing connection.

5. Enter the duration in seconds in the UDP Session Timeout text box. The gateway

terminates the UDP connection request after that duration.

6. Enter the duration in seconds in the TCP Session Timeout text box. The gateway

terminates the TCP connection request after that duration.

7. Click Save. This saves the configuration changes done to firewall security enhancements.

Configuring Application Layer Gateway

Objective

To configure Application Layer Gateway (ALG) on the firewall of the gateway.

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If you enable SIP ALG, client applications can use dynamic TCP/ UDP ports to communicate with

the known ports used by the server applications, even though a firewall configuration allows only a

limited number of known ports.

If you disable ALG, the ports get blocked and you have to explicitly open up a large number of ports

in the firewall rendering the network vulnerable to attacks on those ports.

Steps

1. Navigate to Settings > Firewall > Advanced Configuration. The Advanced configuration

page to configure the SIP ALG settings appears.

2. Enable or disable the SIP ALG on the gateway firewall by selecting or clearing the check

box.

3. Click Save. This saves the configuration changes.

See Also

Configuring LAN Devices on page 50

Configuring Broadband Settings on page 34

Using Diagnostics Features on page 93

Troubleshooting 3801HGV Gateway on page 109

CHAPTER 11

Viewing Logs

The Logs tab displays all types of logs which you can use to diagnose a problem, if any.

This section gives information about the following tabs:

• Event Log

• System Log

• Upgrade Log

• Firewall Log

Viewing Event Log

Objective:

To view event logs.

You can perform the following tasks on this page:

• View all event logs

• Assign a filter to view specific event logs

• Clear logs from the display list

Viewing All Event Logs

Steps:

To view all event logs, navigate to Settings>Logs>Event Logs. The following page appears.

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You can see all the event logs on this page.

Note Make sure that the option all is selected in the Display Filter list.

The following table displays information about the logs that you can view on the Event Logs page.

Name Description

Type The type of event. Given below is a list of event types:

•ALM: Alarms

• DBG: Debug

• EMR: Emergency

• ERR: Error

• FLT: Faults

• INF: Information

•NTC: Notice

•WRN: Warning

Date/Time The date and time when the event occurs, with the latest date on the top.

Event Decription Source and destination IP addresses with their ports, and a brief description

of the event.

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Filtering Logs

Steps

To filter logs:

1. On the Event Logs page, select an option in the Display Filter drop-down list box.

2. Click Submit to view logs pertaining to the option that you selected.

You can clear logs on the Event Log page and minimize the clutter from previous events when you

try to diagnose a problem.

Clearing Event Logs

To clear all logs from a list, click the Clear Log button.

Note To clear a particular log type, select an option in the Display Filter list and then click Clear

Log.

Viewing System Log

Objective:

To view system logs.

You can perform the following steps on this page:

• Filtering and viewing the following types of system logs

•DBG: Debug

•INF: Information

•NTC: Notice

•WRN: Warning

•ERR: Error

•FTL: Faults

•ALR: Alarm

•EMR: Emergency

• Insert mark to distinguish between old logs and new ones while diagnosing a problem

• Clear logs to minimize the clutter from previous events when you try to diagnose a problem.

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Filtering and Viewing System Logs

Steps:

To filter and view system logs:

1. Navigate to Settings>Logs>System Log. The following page appears.

2. Select a log type in the Display Filter drop-down list box.

3. Click Submit to view all logs of the type you selected.

Note You can further filter logs by selecting an option from the drop-down list box beside the

Submit button, and click.

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The following table displays information about the logs that you can view on the System Log page:

Inserting Mark

Steps

To insert a mark in the log and to view it:

1. Click the Insert Mark button on the System Log page.

2. Scroll down to the end of the page to view your mark. The figure below displays an inserted

mark in the system log.

Clearing Logs

Steps

To clear logs:

1. Select a type of logs in the Display Filter drop-down list box. You can further filter the logs

by selecting an option in the next drop-down list box.

2. Click Clear Log.

Viewing Upgrade Log

Objective:

To view upgrade log.

You can view the software upgrade information about your system on this page.

Name Description

Type The type of event for example, ALM, DBG, and so on.

Date/Time The date and time when the event occurs, with the latest date on the top.

Event Description A brief description of the event..

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Steps:

To view the upgrade information, navigate to Settings>Logs>Upgrade Log. The following page

appears.

You can view the initial software version and the current software version of the system on this

page.

Viewing Firewall Log

Objective:

To view the firewall log.

You can perform the following tasks on this page:

• View firewall log

• Clear log

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Viewing Log

Steps:

To view the firewall log:

1. Navigate to Settings>Logs>Firewall Log. The following page appears.

The following table displays information about the logs that you can view on the Firewall Log page:

Name Description

Type The type of event. Given below is a list of event types:

•ALM: Alarms

• DBG: Debug

• EMR: Emergency

• ERR: Error

• FLT: Faults

• INF: Information

•NTC: Notice

•WRN: Warning

Date/Time The date and time when the event occurs, with the latest date on the top.

Event Decription Source and destination IP addresses with their ports, and a brief description

of the event.

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Clearing Log

You can clear logs on the Firewall Log page and minimize the clutter from previous events when

you try to diagnose a problem.

To clear the firewall log, click the Clear Log button.

CHAPTER 12

Using Diagnostics Features

This chapter provides information about the tasks you can perform in the Diagnostic tab. Following

are the links under the Diagnostics tab, and associated tasks:

•Link Test

•Testing Broadband Link on page 93

•Link Tree

•Viewing Link Tree on page 95

•DSL

•Viewing DSL Diagnostic Information on page 96

• IP Utilities

•Testing IP Utilities on page 97

•NAT

•Viewing NAT Information on page 103

•Syslog

•Enabling Syslog on page 105

• Resets

•Resetting the Gateway on page 106

Testing Broadband Link

Objective

To test your broadband connection.

You can run a series of diagnostic tests on your broadband connection on this page.

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Steps

1. Navigate to Settings > Diagnostics > Link Test. The Link Test page appears.

2. Click Start to start running diagnostic tests on your broadband connection.

3. Click Refresh Page to view the results of your test.

Note Running diagnostic tests on your broadband connection may take a few minutes, and

broadband will not be available during this time.

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Viewing Link Tree

To view Link Tree, navigate to Settings > Diagnostics > Link Tree. The Link Tree page appears.

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You can click any link to view its details at the bottom of the page. This is shown in the figure

below:

Viewing DSL Diagnostic Information

The DSL page displays disgnostic information about DSL which you can use in case of any

problems. To view the DSL diagnostic information, navigate to Settings > Diagnostics > DSL. The

DSL page appears.

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You can view the following information on this page:

Testing IP Utilities

Objective

To test the following IP utilities:

Parameter Description

General Information Technical information about the DSL.

Training History Information about DSL training history.

Bitloading Graphic representation of DSL bitloading.

Note Explanation of terms used in DSL training history.

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•Ping: A computer network tool used to test whether a particular host is reachable across

an IP network; it is also used to self test the network interface card of the computer, or as

a latency test

•Traceroute: A computer network tool used to determine the route taken by packets across

an IP network

•DNSquery: A generic query resolution interface

Testing Ping

To test ping:

1. Navigate to Settings > Diagnostics > IP Utilities, and select ping in the Test Type drop-

down list. The following page appears.

2. Type the host address in the Host Address text box.

3. Select the Enable Name Resolution check box if you want to find the IP address

corresponding to the host address.

4. Click Start to start testing. You can view the results in the space provided.

The following figure displays the test results.

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5. Click Stop to stop testing.

Note To clear logs, select all logs in the provided space, and press Delete on your keyboard.

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Testing Traceroute

To test traceroute:

1. Navigate to Settings > Diagnostics> IP Utilities, and traceroute in the Test Type drop-

down list. The following page appears.

2. Type the host address in the Host Address text box.

3. Select the Enable Name Resolution check box if you want to find the IP address

corresponding to the host address.

4. Click Start to start testing. You can view the results in the space provided.

The following figure displays the test results.

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5. Click Stop to stop testing.

Note To clear logs, select all logs in the provided space, and press Delete on your keyboard.

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Testing Dnsquery

To test dnsquery:

1. Navigate to Settings > Diagnostics > IP Utilities, and dnsquery in the Test Type drop-down

list. The following page appears.

2. Type the host address in the Host Address text box.

3. Select the Enable Name Resolution check box if you want to find the IP address

corresponding to the host address.

4. Click Start to start testing. You can view the results in the space provided.

The following figure displays the test results.

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5. Click Stop to stop testing.

Note To clear logs, select all logs in the provided space, and press Delete on your keyboard.

Viewing NAT Information

Network Address Translation (NAT) is the process of modifying network address information in

datagram packet headers while in transit across a traffic routing device for remapping a given

address space into another.

Most NAT devices allow the network administrator to configure table entries for permanent use.

This feature is referred to as port forwarding, and allows traffic originating in the “outside” network

to reach designated hosts in the masqueraded network.

To view NAT information navigate to Settings > Diagnostics > NAT. The NAT page appears.

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You can view the following information on this page:

Enabling Syslog

Objective:

To enable the syslog feature.

The syslog feature allows you to send system logs to a remote server. To view logs sent to the

remote server, make sure that you install and configure the syslog server when you configure the

gateway.

Steps:

1. Navigate to Settings>Diagnostics>Syslog. The following page appears.

2. Select the Enable Syslog check box.

3. Enter the IP address of the server in the Server Location text box.

4. Select Enable Throttling if you want to limit the number of logs sent to the server per

second. Selecting this feature increases server performance.

Name Description

Pinholes A firewall pinhole is a port that is opened through a firewall to allow a

particular application/Web site to gain controlled access to the protected

network.

This area displays the pinholes that you have used.

Current NAT Sessions Displays information about all current NAT sessions.

TCP Redirection Displays interface information about the source and destination based IPs.

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5. Enter an integer greater than 0 in the Limit Logging to text box.

6. Click Save.

Resetting the Gateway

Objective

To reset the gateway.

You may need to reset the HomePortal 3801HGV gateway if one or all the LEDs is/are solid red.

This indicates that there is some failure within the system. It is recommended that you discuss

your problems with customer service before attempting to reset your device.

You can work with the following areas on this page:

•System & Link Resets

You can reset the following in this area:

•Device List

• IP/PPP

• Broadband

•System

•Configuration Resets

You can reset the following in this area:

• Wireless Configuration

• Firewall Configuration

•Reset to Factory Default State

You can reset the gateway to factory default in this area

Note Resetting the system or rebooting it may take several minutes before broadband is

restored.

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Resetting System and Links

To reset the system and links:

1. Navigate to Settings > Diagnostics > Resets. The Resets page appears. The following

figure displays the System and Link Resets section in the Resets page.

2. In the System & Link Resets section:

a. Click Clear if you want to clear the device list. Devices will be re-listed as the system

rediscovers them.

Note Clearing the device list deletes many per-device settings you may have made (IP

addresses, host application mappings, and so on). It is recommended that you do this only

when instructed by a customer support executive.

b. Click Reset for Reset IP/PPP if you want to refresh the broadband IP address.

c. Click Reset for Reset Broadband if you want to re-establish your broadband

connection.

d. Click Reset for Reset System if you want to reboot your system.

Resetting the Gateway 108

HomePortal 3801HGV Gateway User Guide Using Diagnostics Features

Resetting Configuration

To reset the configuration:

1. Navigate to Settings > Diagnostics > Resets. The Resets page appears. The following

figure displays the Configuration Resets section in the Resets page.

2. In the Configuration Resets section:

a. Click Reset for Wireless Configuration Reset if you want to reset the wireless AP

settings to factory default.

b. Click Reset for Firewall Configuration Reset if you want to reset the firewall settings to

factory default.

Resetting Device to Factory Default

In the Reset to Factory Default State section, click Reset for Reset to Factory Default State if you

want to reset the firewall settings to factory default.

Note Resetting device to factory default will erase all saved changes and revert all configuration

parameters to their default status.

See Also

Configuring LAN Devices on page 50

Configuring Firewall Settings on page 72

Configuring Broadband Settings on page 34

Troubleshooting 3801HGV Gateway on page 109

109

CHAPTER 13

Troubleshooting 3801HGV

Gateway

This chapter provides information about troubleshooting the HomePortal 3801HVG gateway

hardware and firmware issues. It lists the issues, possible cause(s), and solution(s) in a tabular

format. The issues mentioned in this chapter are based on likely user scenarios.

Connection Issues

The following table provides information to troubleshoot connection issues:

Issue Possible Cause(s) What to Do

No POWER light Power supply is faulty • Verify that the AC power cable is securely connected to

the gateway

• Ensure that the AC power cable is not plugged in to a

switched outlet that is powered off

• Power up the gateway with a known good power outlet

• Replace the location of the gateway if it does not power

up with a known good power outlet

• If the issue persists, the AC power cable needs

replacement

POWER LED blinks just after

starting the device and then

turns solid green

Power on self test (POST) Normal behavior.

POWER LED is solid red System POST Failure • Press the Reset button on the gateway for 10 seconds

• Replace the gateway if it does not power up into a

normal state

BROADBAND LED blinking VDSL connection not

established

Verify if VDSL service is activated on the phone cable

connected to the gateway. To do so, contact the ISP.

Loose Ethernet or DSL cable Check the Ethernet cable connection on the gateway

and the phone jack, and make sure that it is securely

seated in both ports.

SERVICE LED blinking Internet service is not

activated

Contact your ISP to activate Internet service.

BROADBAND LED blinks

green for an extended period

of time, then turns solid red

Failed broadband link

synchronization between the

gateway and the DSLAM with

which it is directly connected

• Check the Ethernet cable connection on the computer

and gateway, and make sure that it is securely seated in

both ports

• Verify if VDSL service is activated on the phone cable

connected to the gateway. To do so, contact the ISP

SERVICE LED is solid red Internet service authentication

failure and/or failure to receive

address assignment

• Contact your ISP to check if the Internet connection is

activated

• Check if the PPPoE or DHCP server is assigning an IP

address to your gateway

No ETHERNET light Inadequate connectivity Check the Ethernet cable connection on the computer

and gateway, and make sure that it is securely seated in

both the ports.

Ethernet interface is disabled Select the Ethernet Networking check box from

Settings > LAN > Wired Interfaces.

VoIP Issues 110

HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV Gateway

VoIP Issues

The following table provides information to troubleshoot VoIP issues:

Home PNA Issues

The following table provides information to troubleshoot Home PNA issues:

No WIRELESS light LAN clients are not connected

to the gateway through the

wireless interface

Ensure that at least one LAN client is connected to the

wireless connection of the gateway.

Wireless Interface is disabled Select the Enable Wireless Interface check box from

Settings > LAN > Wireless.

Internet is not accessible but

user interface of the gateway

is accessible

Inadequate connectivity Check the physical connectivity of the RJ11 cable to the

phone line port of the gateway device. Try using a

different cable.

Incorrect broadband settings • Check the connectivity status of Internet and DSL Link

on the user interface by navigating to Settings >

Broadband > Status

• Restart the gateway to refresh the broadband

connection

Incorrect LAN computer

settings

Ensure that the correct settings are configured on the

LAN computer.

No HOME PNA light Inadequate connectivity Check the COAX cable connection on the CABLE port

of the gateway and the COAX adapter and make sure

that it is securely seated in both ports.

Home PNA networking is

disabled

Select the HomePNA Networking check box from

Settings > LAN > Wired Interfaces.

Issue Possible Cause(s) What to Do

No VOICE 1 and VOICE 2

lights

Inadequate connectivity Check the RJ-14 cable connection from the gateway to

the phone port(s) and make sure that it is securely

seated in both ports.

No VoIP service VoIP services are not

subscribed

• Check your line status. Navigate to Services > Voice >

Status

• Call for VoIP service

No dial tone Service is down Check your line status. Navigate to Services > Voice >

Status.

Verify if the phone is in the Active mode:

• If yes, click Ring Now to test the ring tone

• If the phone does not ring, check that the RJ-11 is

securely connected to the phone port

• If the issue persists, call the service provider

Issue Possible Cause(s) What to Do

No HOME PNA service HOME PNA service is not

activated

Check with your ISP for activating IPTV services.

Issue Possible Cause(s) What to Do

System Information Issues 111

HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV Gateway

System Information Issues

The following table provides information to troubleshoot system information issues:

Broadband Issues

The following table provides information to troubleshoot broadband issues:

NOTE TO REVIEWER: Suggest Routing and Multicast related issues to be added to this section.

Issue Possible Cause(s) What to Do

Unable to set time and date

manually

Override Automatic Time

Configuration check box is not

selected

Select the Override Automatic Time Configuration

check box to apply the manually configured time and

date settings. Ensure that you configure the time in

hh:mm:ss format and date in yyyy/mm/dd format before

selecting the check box.

Device does not detect and

log broadband connection

issues

Broadband status notification

not enabled

Navigate to Settings > System Info > Event

Notifications. Select the Broadband Status

Notification check box.

Device does not detect tailed

router

Router-behind-router

detection not enabled

Navigate to Settings > System Info > Event

Notifications. Select the Router-Behind-Router

Detection check box.

Issue Possible Cause(s) What to Do

Unable to connect to the

Internet

Incorrect interface type Navigate to Settings > Broadband > Link

Configuration. Select the correct interface type from

the Choose Interface type drop-down list box.

Incorrect line type Navigate to Settings > Broadband > Link

Configuration. Select the correct line type from the

DSL Line Selection drop-down list box.

Incorrect connection type Navigate to Settings > Broadband > Link

Configuration. Select the correct connection type from

the Connection Type drop-down list box.

Incorrect PPP authentication

settings

Navigate to Settings > Broadband > Link

Configuration. Enter the correct Username and

Password in the text boxes.

Routing is disabled. This

results in the device not

getting the IP address

automatically from the ISP

Navigate to Settings > Broadband > Link

Configuration. Select the Routing check box.

Unable to get public IP

address on

LAN computers

Gateway in route mode Disable the route mode. This disables Routing and NAT

on the gateway.

LAN Issues 112

HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV Gateway

LAN Issues

The following table provides information to troubleshoot LAN issues:

Issue Possible Cause(s) What to Do

Unable to connect to the

gateway through the local

Ethernet port

Loose Ethernet cable

connection

• Check the Ethernet cable connection on the computer

and gateway, and make sure that it is securely seated in

both ports

• Check the ETHERNET indicator on the gateway; it

should blink green

Incorrect Ethernet mode

selected

Navigate to Settings > LAN > Wired Interfaces. Select

the appropriate mode from the Port Mode drop-down

list box. Auto-detect is the recommended mode for

configuring Local Ethernet connection.

LAN clients are not getting IP

addresses to connect to the

gateway

DHCP server is disabled Navigate to Settings > LAN > DHCP. Select the DHCP

Server Enabled check box for enabling the gateway to

assign IP addresses to the LAN clients automatically.

IP address conflict between

LAN computers on the

network

Duplication of IP address on

the network

If the LAN computer has static IP configured, ensure

that DHCP IP addressing on the gateway is not

assigning an identical IP address. Change the DHCP

server IP addressing range and try assigning a different

static IP address to the LAN computers.

If the issue persists, then configure DHCP on the LAN

computer to obtain the IP address automatically.

No HomePNA service HOME PNA services are not

activated

Check with your ISP for activating IPTV services.

Home PNA networking is

disabled

Select the HomePNA Networking check box from

Settings > LAN > Wired Interfaces.

Wireless client is not locating

the gateway

SSID Broadcast is disabled Navigate to Settings > LAN > Wireless. Select the

SSID Broadcast check box in the Network section.

Wireless client is not getting

an IP address

Wireless networking is

disabled

Navigate to Settings > LAN > Wireless. Select the

Enable Wireless Interface checkbox.

Incorrect authentication type

is used

Ensure that you select the relevant authentication type

for configuring your wireless client.

Wireless modes on client and

access point are not

compatible

Ensure that the wireless mode on the wireless client is

compatible to the wireless mode on the gateway.

Wireless signal strength is

weak

Wireless client is not in the

wireless range

Ensure that your wireless client is within the wireless

range of the gateway.

Incorrect power settings Change the Power Setting value to increase the signal

strength.

Wireless channel interference Change the Wireless Channel value. Alternatively, you

can also change the Wireless Channel Mode to auto.

Setting custom encryption key

on the user interface gives an

error

Custom encryption key is not

conforming with the security

mode, key length, key type, or

value type

Configure the custom encryption key in a way that it

conforms to the security mode, key length, key type, or

value type.

LAN clients are unable to

access specific applications or

Web sites

Firewall is preventing the LAN

clients from accessing specific

applications or Web sites

Navigate to Settings > LAN > IP Address Allocation.

Browse to the LAN client where access is restricted.

Select Disabled from the Firewall drop-down list box.

Firewall Issues 113

HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV Gateway

Firewall Issues

The following table provides information to troubleshoot firewall issues:

Diagnostic Issues

The following table provides information to troubleshoot diagnostic issues:

Issue Possible Cause(s) What to Do

HTTP service not available HTTP traffic is disabled Navigate to Settings > Firewall > Advanced

Configuration. Select the HTTP checkbox from the

Outbound Protocol Control section to enable the HTTP

traffic to pass through the firewall.

Unable to connect to the VPN

tunnel

Unsupported port Check if the VPN service supports PPPoE, L2TP, PPTP,

and IPSec ports. If not, then you must open the

supported port. To open the supported port, perform port

forwarding, that is, add a new user-defined application.

Issue Possible Cause(s) What to Do

Ping/Traceroute/DNS query

does not respond

Incorrect host address is

entered

Ensure that you populate the correct destination IP in

the Host Address text box.

Remote logging error Syslogging is disabled Enable Syslog and enter the appropriate server location

to populate the logs at the remote node.

Syslog server is not installed/

enabled on the remote node

Ensure that you install a third party software to populate

the syslogs on the remote node.

114

APPENDIX A

Glossary

Term Description

Access Point A device that transports data between a wireless network and a wired network. With

the helpof the system, a wireless base station is an example of an access point that

acts between a wireless node and with other wired PCs and peripherals.

Default Gateway A device that is placed between network segments (or “subnets”) to ensure that traffic

is properly routed between different subnets. To communicate with a device on

another network, users need to know the default gateway’s IP address.

DHCP (Dynamic Host

Configuration Protocol)

A TCP/IP protocol that allows servers to assign IP addresses dynamically to PCs and

workstations. The PC or workstation “borrows” the IP address for a period of time,

then the IP address returns to the DHCP server for reassignment.

DMZ (Demilitarized Zone) A computer or small subnetwork that sits between a trusted internal network (such as

a LAN), and an untrusted external network (such as the Internet). Typically, the DMZ

contains devices accessible to Internet traffic, such as Web (HTTP) servers, FTP

servers, SMTP (e-mail) servers, and DNS servers.

DNS (Domain Name System) The DNS is the way that Internet domain names (such as www.2wire.com) are

located and translated into IP addresses.

DSLAM (Digital Subscriber Line

Access Multiplexer)

A device found in telephone company central offices that takes a number of DSL

subscriber lines and concentrates them onto a single ATM line.

Ethernet A type of local area network that operates over twisted wire and cable at speeds of up

to 10 Mbps.

ICMP (Internet Control Message

Protocol)

ICMP supports packets containing error, control, and informational messages. For

example, the PING command uses ICMP to test an Internet connection.

Although ICMP is generally harmless, there are some message types that should be

dropped. Redirect (5), Alternate Host Address (6), and Router Advertisement (9) can

be used to redirect traffic from your site. Echo (8), Timestamp (13), and Address

Mask Request (17) can be used to obtain information on whether the host is up, the

local time, and the address mask used on your network, respectively. ICMP

messages are also sometimes used as part of DOS attacks (such as flood ping or

ping of death).

Invalid TCP flags. Combination of TCP flags (such as SYN/FIN) that signal a malicious attempt to get

past the firewall.

IP (Internet Protocol). The standard signaling method used for all communication over the Internet.

IP Address. A numeric identifier for your computer. Just as the post office delivers mail to your

home address, servers know to deliver data to your computer based on your IP

address. IP addresses can be dynamic, meaning that your computer “borrows” the IP

address for the necessary timeframe, or they can be fixed, meaning that the number

is permanently assigned to your computer.

LAN (Local Area Network). A network connecting a number of computers to each other or to a central server so

that the computers can share programs and files.

MAC (Media Access Control)

Address

A hardware address that has been embedded into the network interface card (NIC)

by its vendor to uniquely identify each node, or point of connection, of a network.

Map to Host Port When set (not left blank or set to 0), this value provides the mapping offset to the local

computer. For example, if this value is set to 4000 and the range being opened is 100

to 108, the forwarded data to the first value in the range will be sent to 4000.

Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be

sent to 4002, and so on.

MTU (maximum transmission unit) The largest size packet or frame, specified in octets (eight-bit bytes), that can be sent

from a computer to the network. The Internet's TCP uses the MTU to determine the

maximum size of each packet in any transmission. If the MTU is too large, the packet

may need to be retransmitted if it encounters a router that can't handle that large a

packet. Too small an MTU size means relatively more header overhead and more

acknowledgements that have to be sent and handled. Most computer operating

systems provide a default MTU value that is suitable for most users. In general,

Internet users should follow the advice of their Internet service provider (ISP) about

whether to change the default value and what to change it to.

115

HomePortal 3801HGV Gateway User Guide Glossary

NAT (Network Address

Translation)

Enables a LAN to use one set of IP addresses for internal traffic and a second set of

IP addresses for external traffic. This feature is used by the system so an end user

can have an internal computer network in their home, with all its computers using

internal IP addresses, using only one routable IP address, which accesses the

outside (Internet).

PAT (Port Address Translation) Allows hosts on a LAN to communicate with the rest of a network (such as the

Internet) without revealing their own private IP address. All outbound packets have

their IP address translated to the router’s external IP address. Replies come back to

the router, which then translates them back into the private IP address of the original

host for final delivery.

PPP (Point-to-Point Protocol) A protocol that allows a computer to access the Internet using a dial-up phone line

and a high-speed modem. This can be accomplished over Ethernet (PPPoE), or over

Asynchronous Transfer Mode (ATM; PPPoA).

PPPoA (Point-to-Point Protocol

over ATM)

A specification for connecting multiple computer users on an Ethernet LAN to a

remote site through common customer premises equipment (such as a modem).

PPPoA combines the Point-to-Point Protocol (PPP), commonly used in dialup

connections, with the ATM (Asynchronous Transfer Mode) protocol, which supports

multiple users in a LAN.

PPPoE (Point-to-Point Protocol

over Ethernet)

A specification for connecting multiple computer users on an Ethernet LAN to a

remote site through common customer premises equipment (such as a modem).

PPPoE combines the Point-to-Point Protocol (PPP), commonly used in dialup

connections, with the Ethernet protocol, which supports multiple users in a LAN.

Protocol Timeout The amount of time (in seconds) during which a connection in the specified range

remains open when there is no data transfer. After a connection has been established

on a given port, the sender and receiver usually determine when the session is

finished and the connection is closed. However, if the connection is left open and data

transfer stops, the system must eventually close the connection and reclaim the

resources in order to protect your network. In some cases, the system might close the

application during normal operation (for example, if there is a long pause between

data transfer). If this is the case, lengthening the timeout may help.

PVC (permanent virtual circuit) A virtual circuit that is permanently available. Used to establish connections between

hosts that communicate frequently.

Router The central switching device in a packet-switched computer network that directs and

controls the flow of data through the network.

Subnet Mask The IP addressing system allows subnetworks or “interchanges” to be created, and

devices numbers or “extensions” to be established within these subnetworks. These

numbers are created using a mathematical device called a subnet mask. A subnet

mask, like the IP address, is a set of four numbers in dotted decimal notation. Subnet

masks typically take three forms:

• 255.0.0.0

• 255.255.0.0

• 255.255.255.0

The number 255 “masks” out the corresponding number of the IP address, resulting

in IP address numbers that are valid for the network. For example, an IP address of

123.45.67.89 and a subnet mask of 255.255.255.0 results in a sub network number of

123.45.67.0 and a device number of 89.

The subnet mask used for the network typically corresponds to the class of IP

address assigned, as shown in the following table:

Term Description

IP Address

Class

Dotted-

Decimal

Notation

Ranges

Corresponding

Subnet Mask

Class A 1.xxx.xxx.xxx to

126.xxx.xxx.xxx

255.0.0.0

Class B 128.0.xxx.xxx to

191.255.xxx.xxx

255.255.0.0

Class C 192.0.0.xxx to

223.255.255.xx

255.255.255.0

116

HomePortal 3801HGV Gateway User Guide Glossary

SYN Flood A method that the user of a hostile client program can use to conduct a denial-of-

service (DOS) attack on a computer server. The hostile client repeatedly sends SYN

(synchronization) packets to every port on the server, using fake IP addresses.

TCP/IP (Transmission Control

Protocol/Internet Protocol)

A method of packet-switched data transmission used on the Internet. The protocol

specifies the manner in which a signal is divided into parts, as well as the manner in

which “address” information is added to each packet to ensure that it reaches its

destination and can be reassembled into the original message.

UDP (User Datagram Protocol) A TCP/IP protocol describing how data packets reach application programs within a

destination computer.

VPI (Virtual Path Identifier) Identifier contained in the ATM cell header to designate the virtual path on the

physical ATM link.

VCI (Virtual Channel Identifier) Identifier contained in the ATM cell header to designate the virtual channel on the

physical ATM link.

Wireless Transmission of data over radio waves rather than wiring.

Wireless Channel The 2Wire gateway supports up to 13 wireless channels (based on country

restrictions).

For example, the United States and Canada support channels 1 to 11; Europe and

Australia support channels 1 to 13.

In an 802.1b or 802.11g wireless network, data is transmitted at 2.5GHz. Wireless

nodes communicate with each other using radio frequency signals in the band

between 2.4GHz and 2.5GHz. Neighboring channels are 5 MHz apart; however, due

to the spread spectrum effect of the signals, a node sending signals using a particular

channel will use frequency spectrum 12.5HHz above and below the center channel

frequency. As a result, two separate wireless networks using neighboring channels

(for example, channels 1 and 2) in the same general vicinity will interfere with each

other. Applying two channels that allow the maximum channel separation (such as

channels 1 and 6, or channels 6 and 11) will provide a noticeable performance

increase over networks with minimal channel separation.

The radio frequency channels used in 802.11b/g networks are shown in the following

table:

The preferred channel separation between the channels in neighboring wireless

networks is 25 MHz (5 channels). This means that you can apply up to three different

channels within your wireless network. There are only 11 usable wireless channels in

the United States. It is recommended that you start using channel 1 and expand to

channel 6 (and 11 when necessary), as these three channels do not overlap.

Term Description

Channel Frequency

Channel 1 2399.5 MHz-2424.5 MHz

Channel 2 2404.5 MHz-2429.5 MHz

Channel 3 2409.5 MHz - 2434.5 MHz

Channel 4 2414.5 MHz - 2439.5 MHz

Channel 5 2419.5 MHz - 2444.5 MHz

Channel 6 2424.5 MHz - 2449.5 MHz

Channel 7 2429.5 MHz - 2454.5 MHz

Channel 8 2434.5 MHz - 2459.5 MHz

Channel 9 2439.5 MHz - 2464.5 MHz

Channel 10 2444.5 MHz - 2469.5 MHz

Channel 11 2449.5 MHz - 2474.5 MHz

Channel 12 2454.5 MHz - 2479.5 MHz

Channel 13 2459.5 MHz - 2484.5 MHz

117

APPENDIX B

Regulatory Information

Electrical

AC Adapter

The AC adapter is designed to ensure your personal safety and to be compatible with this equipment.

Please follow these guidelines:

• Do not use the adapter in a high moisture environment. Never touch the adapter when your

hands or feet are wet

• Allow adequate ventilation around the adapter. Avoid locations with restricted airflow

• Connect the adapter to a proper power source. The voltage and grounding requirements are

found on the product case and/or packaging

• Do not use the adapter if the cord becomes damaged

• Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit

if it is damaged or exposed to excess moisture

Telecommunication Cord

mTo reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified

Telecommunication Line Cord.

Internal Telephone ports (VoIP)

Telecommunication equipment connected to this port (e.g., via “Voice 1 & 2” port) should be UL Listed

and the connections shall be made in accordance with Article 800 of the NEC.

Location – Electrical Considerations

mDue to risk of electrical shock or damage, do not use this product near water, including a

bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

Also, avoid using this product during electrical storms. Avoid locations near electrical

appliances or other devices that cause excessive voltage fluctuations or emit electrical noise

(for example, air conditioners, neon signs, high-frequency or magnetic security devices, or

electric motors).

Declaration of Conformity 118

HomePortal 3801HGV Gateway User Guide Regulatory Information

Equipment

Repairs

Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment.

Instead, contact your local 2Wire distributor or service provider for assistance. Failure to comply may

void the product warranty.

Location – Environmental Considerations

Do not plug the AC/DC power adapter into an outdoor outlet or operate the residential gateway

outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from

exposure to rain or dust may void your warranty.

Do not use the residential gateway where there is high heat, dust, humidity, moisture, or caustic

chemicals or oils. Keep the gateway away from direct sunlight and anything that radiates heat, such as

a stove or a motor.

Declaration of Conformity

FCC / Industry Canada Compliance

This device has been tested and certified as compliant with the regulations and guidelines set forth in

the Federal Communication commission - FCC part 15, FCC part 68 and Industry Canada - ICES003

and RSS-210 Radio and telecommunication regulatory requirements / Le présent materiel est

conforme aux specifications techniques applicables d’Industrie Canada. Cet appareil numérique de la

classe [*] est conforme à la norme NMB-003 du Canada.

Manufacturer: 2Wire, Inc.

Model(s): RG3801HGV-00

Part 15 of FCC Rules

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no guarantee that interference

will not occur in a particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

Declaration of Conformity 119

HomePortal 3801HGV Gateway User Guide Regulatory Information

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected

• Consult the dealer or an experienced radio/TV technician for help

mChanges or modifications not expressly approved by the party responsible for compliance

could void your authority to operate this equipment.

TIA 968 (Part 68 of FCC Rules) / IC CS-03

This equipment complies with the Telecommunication Industry Association TIA-968 (FCC part 68) and

Industry Canada CS-03 Telecommunication requirements. On the product is a label that contains,

among other information, the IC and FCC registration number and ringer equivalence number (REN) for

this equipment. If requested, this information may be provided to the telephone company.

The REN is used to determine the quantity of devices that may be connected to the telephone line.

Excessive RENs on the telephone line may result in the device not ringing in response to an incoming

call. In most, but not all areas, the sum of the RENs should not exceed five (5.0) / L’indice

d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être

raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une

combinaison quelconque de dispositifs, à la seule condition que la somme d’indices d’équivalence de

la sonnerie de tous les dispositifs n’excède pas 5.

To be certain of the number of devices that may be connected to the line, as determined by the total

RENs, contact the telephone company to determine the maximum RENs for the calling area.

This product cannot be used on telephone-company-provided coin service. Connection to Party Line

Service is subject to state tariffs.

An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is

designed to be connected to the telephone network or premises wiring using a compatible modular jack

that is Part 68 compliant. If this equipment causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance of service may be required. If

advance notice is not practical, the telephone company will notify the customer as soon as possible.

Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The

telephone company may make changes in its facilities, equipment, operations, or procedures that could

affect the operation of this equipment. If this happens, the telephone company will provide advance

notice in order for you to make the necessary modifications to maintain uninterrupted service. If trouble

is experienced with this equipment, please contact 2Wire, or your local 2Wire distributor or service

center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the

telephone network, the telephone company may request you to remove this equipment from the

network until the problem is resolved. No repairs can be done by a customer on this equipment. It is

recommended that the customer install an AC surge arrestor in the AC outlet to which this device is

connected. This is to avoid damage to the equipment caused by local lightning strikes and other

electrical surges.

MPE/SAR/RF Exposure Information

This device was verified for RF exposure and found to comply with Council Recommendation 1999/

519/EC and FCC OET-65 RF exposure requirements. This equipment complies with FCC radiation

exposure limits set forth for an uncontrolled environment.

cWhile this device is in operation, a separation distance of at least 20 cm (8 inches) must

be maintained between the radiating antenna inside the EUT and the bodies of all persons

Declaration of Conformity 120

HomePortal 3801HGV Gateway User Guide Regulatory Information

exposed to the transmitter in order to meet the FCC RF exposure guidelines. Making

changes to the antenna or the device is not permitted. Doing so may result in the installed

system exceeding RF exposure requirements. This device must not be co-located or

operated in conjunction with any other antenna or radio transmitter. Installers and end

users must follow the installation instructions provided in this guide.

ARRIS 2W3801HGV Wireless 802.11g VDSL Residential Gateway User Manual 3801HGV

Pace Americas Wireless 802.11g VDSL Residential Gateway 3801HGV

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