ARRIS 2W4100N 802.11b/g/n ADSL RESIDENTIAL GATEWAY User Manual

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2W4100N User Manual HTML Version

Installation Guide

HomePortal® Intelligent Gateway

Installation Guide

Supported Hardware Platform: 4111N/4112N

Notice to Users

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN, AND HEREBY EXPRESSLY DISCLAIMS ANY

IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION,

IN NO EVENT SHALL 2WIRE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT

OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

2Wire reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the

terms of a separate user license agreement.

Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may

require prior arrangements with participating financial institutions.

2Wire, the 2Wire logo, and HomePortal are registered trademarks of 2Wire. All other trademarks are the property of their respective owners.

1112011

5100-001054-000

iii

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

CHAPTER 1 Introducing the HomePortal Intelligent Gateway . . . . . . . . . . . . . . . . . . . 1

Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

CHAPTER 2 Installing the HomePortal Intelligent Gateway. . . . . . . . . . . . . . . . . . . . . . 3

Determining Gateway Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting through Local Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting through Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting the Broadband Interface through DSL port . . . . . . . . . . . . . . . . . . . . . . . . 6

Connecting the Broadband Interface through the Ethernet Port. . . . . . . . . . . . . . . . . 6

Connecting the IPTV Set-top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 3 Troubleshooting Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Connection Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

LAN Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

APPENDIX A Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telecommunication Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Location – Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

FCC / Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Part 15 of FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

TIA 968 (Part 68 of FCC Rules) / IC CS-03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

MPE/SAR/RF Exposure Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

About This Guide

The HomePortal® 4111N/4112N Intelligent Gateway Installation Guide is designed to serve as a reference for

installing the gateway. The guide contains the following sections:

Introducing the HomePortal Intelligent Gateway on page 1

Installing the HomePortal Intelligent Gateway on page 3

Troubleshooting Installation Issues on page 8

Regulatory Information on page 10

Audience

This guide is intended for use by:

• End Users

• Sales Engineers

• Support Staff

• ISP Technicians

Style Conventions

The following style conventions are used in this guide:

Note Notes contain incidental information about the subject. In this guide, they are used to provide

additional information about the product and to call attention to exceptions.

mCaution notes identify information that helps prevent damage to hardware or loss of data.

cWarning notes identify information that helps prevent injury or death.

Typographical Conventions

Convention Used For

Blue Text Cross references

Bold Interface elements that are clicked or selected, field inputs, and term lists

Italic Emphasis, book titles, variables

Monospace Command syntax and code

Monospace Italic Variables within command syntax and code

See Also

Installing the HomePortal Intelligent Gateway on page 3

Regulatory Information on page 10

Determining Gateway Location 3

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway

CHAPTER 2

Installing the HomePortal Intelligent

Gateway

The installation of your gateway consists of the following tasks:

Connecting the Power Adapter on page 3

Connecting Your Computer to the Gateway on page 4

Connecting the Broadband Interface through DSL port on page 6

Connecting the Broadband Interface through the Ethernet Port on page 6

Connecting the IPTV Set-top Box on page 7

Determining Gateway Location

Before installing the gateway, you must determine an appropriate location. The gateway must be installed near

the main computer to connect through any of the Local Ethernet ports. Wireless signals are affected by many

items in homes and offices. Reliability and performance are the major considerations when planning your

wireless network location.

Consider the following suggestions when determining the wireless AP location:

• Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwave ovens, or other

electronic devices to avoid potential interference, and more than 6 inches (15.24 centimeters) away

from your television to avoid audio hissing or static.

• Place the gateway in an open area where the wireless range will be susceptible to the least possible

interference from its surroundings. Wireless signal strength will be much stronger in an open area than

an area with obstructions. In a single-story building, place the gateway as high and as close to each

wireless computer as possible.

• Keep the gateway away from large metal objects. Wireless signal quality deteriorates if metal objects

reflect or obstruct signals.

• Keep the gateway away from water sources like water coolers and fish tanks.

Note It is recommended that the stand provided with the gateway be used to install the gateway in a vertical

position, such that nothing can be stacked on top of it.

Connecting the Power Adapter

To power on the gateway:

1. Connect one end of the power adapter to the POWER port of your gateway.

2. Connect the cable’s other end to an electrical outlet.

Once the gateway is powered on, the power LED blinks green for a brief period of time and then turns steady

green.

Connecting Your Computer to the Gateway 4

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway

Figure 3: Power Connection

Note Always use the Pace power adapter packaged with the gateway, as it is compliant with the local

regulatory requirements.

Connecting Your Computer to the Gateway

The first computer you connect to the gateway is used to configure the gateway for proper operation. You can

connect your gateway to additional computers and/or other devices via Ethernet cable and wireless AP.

Connecting through Local Ethernet

The gateway has four Ethernet ports for connecting computers or devices to the gateway. Use the Ethernet

interface(s) on the gateway to create a home network.

To connect the computer and the gateway using the Ethernet cable:

1. Connect one end of the Ethernet cable (yellow-colored) to any available LOCAL ETHERNET port on the

gateway.

2. Connect the cable’s other end to the Ethernet port of the Network Interface Card (NIC) on the

computer.

After the gateway recognizes the computer, the relevant Ethernet LED turns steady green, and then starts

flickering once the computer starts data transfer with the gateway.

Figure 4: LAN Connection

Connecting through Wireless

The gateway has an integrated wireless AP that enables you to connect your wireless-enabled computers to your

gateway. By default, the gateway is shipped with pre-enabled WPA-PSK/WPA2-PSK and a pre-configured

network name.

Connecting Your Computer to the Gateway 5

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway

Most laptops are equipped with an internal 802.11b/g card. If your computer is not equipped with an internal

card, you can install an external wireless adapter for wireless networking.

Note The default network name (SSID) and the encryption key (64-bit hex value) is located at the bottom

label on the side of the Pace gateway (for example, 1234567891). Mac OS X users may have to enter the

“$” character at the beginning of the encryption key (for example, $1234567891).

To connect the computer and the gateway using wireless AP:

1. Install and configure your wireless adapter, if required.

2. View the available wireless network connections. Use the network adapter client or Windows Wireless

Network Connection wizard to view the wireless connections.

3. Select the network name of the gateway from the menu, and click Connect. A prompt to enter the

network key appears.

4. Enter the encryption key and click Connect. Refer the note above for the location of the key.

Once the gateway recognizes the wireless client, the WIRELESS LED turns steady green, and then starts

flickering once the wireless client starts the data transfer with the gateway.

Figure 5: Wireless Network Key Location

Note You can configure Wi-Fi Protected Setup (WPS) for simplifying the process of connecting any home

device to the wireless network using the PIN or PUSH method. PIN method establishes wireless

connectivity using the PIN generated by the wireless client. Use this method to enter the PIN generated

by the wireless client in the Device PIN text box on the user interface of the gateway and click Connect.

The PUSH method establishes the wireless connectivity if you push the WPS button found at the front

panel of the gateway followed by using the PUSH method on the client device (as advised by the

manufacturer of the wireless client).

Connecting the Broadband Interface through DSL port 6

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway

Connecting the Broadband Interface through DSL port

To connect the gateway to an Asymmetric Digital Subscriber Line (ADSL) wall jack:

1. Connect one end of the phone cord/twisted pair cable to the DSL port (green-colored) on your

gateway.

2. Connect the cable’s other end to the DSL port of the filter, which must be plugged into the ADSL-

enabled wall jack outlet.

Once the gateway recognizes the ADSL connection, the Broadband LED blinks green for a brief period of time,

and then turns steady green.

Figure 6: ADSL Broadband Connection

Note The gateway must be connected through the DSL phoneline filter.

Connecting the Broadband Interface through the Ethernet Port

To connect the gateway to a RJ-45 jack of the fiber optic device:

1. Connect one end of the Ethernet cable to the Ethernet port (yellow-colored) on your gateway.

2. Connect the cable’s other end to the Broadband device.

Once the gateway recognizes the Ethernet connection, the Broadband LED blinks green for a few seconds, and

then turns steady green.

Figure 7: Ethernet Broadband Connection

Connecting the IPTV Set-top Box 7

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway

Connecting the IPTV Set-top Box

The gateway can be configured to use IPTV services through the Local Ethernet port.

To connect the gateway and the set-top box:

1. Connect one end of the Ethernet cable to the Local Ethernet port of the gateway.

2. Connect the cable’s other end to the Ethernet port of the set-top box.

As soon as the gateway recognizes the set-top box, the relevant Ethernet LED turns steady green, and then

starts flickering once the set-top box starts data transfer with the gateway.

Note Refer to the set-top box manufacturer’s instructions for further information.

Figure 8: IPTV Connection Over Local Ethernet

See Also

Troubleshooting Installation Issues on page 8

CHAPTER 3

Troubleshooting Installation Issues

This chapter provides information about troubleshooting gateway installation issues. It lists the issues, possible

cause and solution for the issues. The issues mentioned in this chapter are based on likely user scenarios.

Connection Issues

The following table provides information to troubleshoot connection issues:

Issue Possible Cause What to Do

No POWER light Power supply is faulty • Verify that the LED on the AC power cable is steady

green.

• Verify that the AC power cable is securely connected to

the gateway.

• Ensure that the AC power cable is not plugged into a

switched outlet that is powered off.

• Power up the gateway with a known good power outlet.

• Replace the location of the gateway if it does not power

up with a known good power outlet.

• If the issue persists, replace the AC power cable.

POWER LED blinks just after

starting the device and then

turns steady green

Power on self-test (POST) Normal behavior.

POWER LED is steady red System POST Failure • Press the Reset button on the gateway for 10 seconds.

• Replace the gateway if it does not power up into a normal

state.

BROADBAND LED blinking ADSL connection not

established

Verify if ADSL service is activated on the phone cable

connected to the gateway. To do so, contact the ISP.

Loose Ethernet or DSL cable Check the Ethernet cable connection on the gateway and

the phone jack, and make sure it is securely seated in both

ports.

SERVICE LED blinking Internet service not activated Contact your ISP to activate Internet service.

BROADBAND LED blinks green

for an extended period of time,

then turns steady red

Failed broadband link

synchronization between the

gateway and the DSLAM with

which it is directly connected

• Check the Ethernet cable connection on the computer

and gateway, and make sure it is securely seated in both

port.

• Verify if ADSL service is activated on the phone cable

connected to the gateway. To do so, contact the ISP.

SERVICE LED is steady red Internet service authentication

failure and/or failure to receive

address assignment

• Contact your ISP to check if the Internet connection is

activated.

• Check if the PPPoE or DHCP server is assigning an IP

address to your gateway.

• Check if you have entered a valid User name and

Password to connect to the Internet.

No ETHERNET light Inadequate connectivity Check the Ethernet cable connection on the computer

and gateway, and make sure it is securely seated in both

the ports.

No WIRELESS light LAN clients are not connected

to the gateway through the

wireless interface

Ensure that at least one LAN client is connected to the

wireless connection of the gateway.

Internet is not accessible, but

user interface of the gateway is

accessible

Inadequate connectivity Check the physical connection of the RJ-11 cable to the

phone line port of the gateway device. Try using a

different cable.

LAN Issues 9

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Troubleshooting Installation Issues

LAN Issues

The following table provides information to troubleshoot LAN issues:

Issue Possible Cause What to Do

Unable to connect to the

gateway through the local

Ethernet port

Loose Ethernet cable

connection

• Check the Ethernet cable connection on the computer

and gateway, and make sure it is securely seated in both

ports.

• Check the ETHERNET indicator on the gateway. The

associated Ethernet port LED flickers green.

Wireless client is not getting an

IP address

Wireless modes on client and

AP are not compatible

Ensure that the wireless mode on the wireless client is

compatible to the wireless mode on the gateway.

Wireless signal strength is

weak

Wireless client is not in the

wireless range

Ensure that your wireless client is within the wireless

range of the gateway.

Setting custom encryption key

on the user interface gives an

error

Custom encryption key is not

conforming with the security

mode, key length, key type, or

value type

Configure the custom encryption key in a way that it

conforms to the security mode, key length, key type, or

value type.

APPENDIX A

Regulatory Information

Electrical

AC Adapter

This product is intended to be supplied by a listed 2Wire Direct Plug-In AC/DC Power adapter marked Class 2 or

LPS and rated 14.5VDC, 0.8A for all 41xxN-xxx models.

The AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please

follow these guidelines:

• Do not use the adapter in a high-moisture environment. Never touch the adapter when your hands or

feet are wet.

• Allow adequate ventilation around the adapter. Avoid locations with restricted airflow.

• Connect the adapter to a proper power source. The voltage and grounding requirements are found on

the product case and/or packaging.

• Do not use the adapter if the cord becomes damaged.

• Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is

damaged or exposed to excess moisture.

Telecommunication Cord

Location – Electrical Considerations

Equipment

Repairs

Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead,

contact your local 2Wire distributor or service provider for assistance. Failure to comply may void the product

warranty.

mTo reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified

Telecommunication Line Cord.

mTo reduce the risk of electrical shock or damage, do not use this product near water, including a

bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also,

avoid using this product during electrical storms. Avoid locations near electrical appliances or other

devices that cause excessive voltage fluctuations or emit electrical noise (for example, air

conditioners, neon signs, high-frequency or magnetic security devices, or electric motors).

Declaration of Conformity 11

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Regulatory Information

Location – Environmental Considerations

Do not plug the AC/DC power adapter in an outdoor outlet or operate the gateway outdoors. It is not waterproof

or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your

warranty.

Do not expose the residential gateway to high heat, dust, humidity, moisture, caustic chemicals, or oils. Keep the

gateway away from direct sunlight and any material that radiates heat, such as a stove or a motor.

Declaration of Conformity

FCC / Industry Canada Compliance

This device has been tested and certified as compliant with the regulations and guidelines set forth in the

Federal Communication commission - FCC part 15, FCC part 68 and Industry Canada - ICES003 and RSS-210

Radio and telecommunication regulatory requirements.

Le présent materiel est conforme aux specifications techniques applicables d’Industrie Canada. Cet appareil

numérique de la classe [*] est conforme à la norme NMB-003 du Canada.

Manufacturer: 2Wire, Inc. DBA Pace Americas

Model(s): 4111N, 4112N

Part 15 of FCC Rules

This device complies with Part 15 of the FCC Rules. The operation of this device is subject to the following two

conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired

operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

TIA 968 (Part 68 of FCC Rules) / IC CS-03

This equipment complies with the Telecommunication Industry Association TIA-968 (FCC part 68) and Industry

Canada CS-03 Telecommunication requirements. On the product is a label that contains, among other

information, the IC and FCC registration number and ringer equivalence number (REN) for this equipment. If

requested, this information may be provided to the telephone company.

mChanges or modifications not expressly approved by the party responsible for compliance could void

your authority to operate this equipment.

Declaration of Conformity 12

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Regulatory Information

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive

RENs on the telephone line may result in the device not ringing in response to an incoming call. In most, but not

all areas, the sum of the RENs should not exceed five (5.0).

L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être

raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison

quelconque de dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les

dispositifs n’excède pas 5.

To be certain of the number of devices that may be connected to the line, as determined by the total RENs,

contact the telephone company to determine the maximum RENs for the calling area.

This product cannot be used on telephone-company-provided coin service. Connection to Party Line Service is

subject to state tariffs.

An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is

designed to be connected to the telephone network or premises wiring using a compatible modular jack that is

Part 68 compliant. If this equipment causes harm to the telephone network, the telephone company will notify

you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the

telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a

complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities,

equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the

telephone company will provide advance notice in order for you to make the necessary modifications to

maintain uninterrupted service. If trouble is experienced with this equipment, please contact 2Wire, or your local

2Wire distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing

harm to the telephone network, the telephone company may request you to remove this equipment from the

network until the problem is resolved. No repairs can be done by a customer on this equipment. It is

recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected.

This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.

MPE/SAR/RF Exposure Information

This device was verified for RF exposure and found to comply with Council Recommendation 1999/519/EC and

FCC OET-65 RF exposure requirements. This equipment complies with FCC radiation exposure limits set forth for

an uncontrolled environment.

cWhile this device is in operation, a separation distance of at least 20 cm (8 inches) must be

maintained between the radiating antenna inside the EUT and the bodies of all persons exposed to

the transmitter in order to meet the FCC RF exposure guidelines. Making changes to the antenna or

the device is not permitted. Doing so may result in the installed system exceeding RF exposure

requirements. This device must not be co-located or operated in conjunction with any other antenna

or radio transmitter.

ARRIS 2W4100N 802.11b/g/n ADSL RESIDENTIAL GATEWAY User Manual

Pace Americas 802.11b/g/n ADSL RESIDENTIAL GATEWAY

Installation Guide

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