ARRIS 2WI38HG Wireless LAN Gateway User Manual i38HG UG
Pace Americas Wireless LAN Gateway i38HG UG
ARRIS >
Contents
- 1. User manual
- 2. Users Manual
User manual
Release 1.0
iNID User Guide
Notice to Users
©2008 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-
readable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND
HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH
REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION. IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR
IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice.
The software described herein is governed by the terms of a separate user license agreement.
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and
credit card information. Financial services may require prior arrangements with participating financial institutions.
2Wire and the 2Wire logo are registered trademarks of 2Wire, Inc. in the United States and other jurisdictions throughout the world. All
other names may be trademarks of their respective owners.
5100–000613–000 Rev B
iii
Contents
Introducing the iNID System
i38HG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
iPSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
i3802V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Service Provider Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Subscriber Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing Your i38HG
Determining Wireless Access Points Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Avoiding Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Avoiding Obstructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting the Data Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting Your Computer to the i38HG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting via Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting via Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuring non-2Wire Wireless Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting up System Information
Meeting Web Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Navigating the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting up Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuring Local Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring Wireless Network
Selecting the Wireless Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting up the Wireless Network Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Securing your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Allowing Devices with MAC Address Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Allowing all Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Allowing Individual Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Blocking Devices with MAC Address Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Blocking all Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Blocking Individual Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Customize Private Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring Wi-Fi Protected Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Configuring Firewall
Hosting an Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing Hosted Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Defining a New Application Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adding Multiple Definitions to a Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Deleting Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Allowing all Applications (DMZplus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Stopping DMZplus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Customizing Firewall Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
iNID User Guide
iv
Working with the Power Supply Unit
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Enabling the Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Disabling the Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configuring VoIP Services
Configuring LAN Devices
Configuring your LAN Publicly Routed Subnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Allocating IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Finding Solutions
Viewing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Viewing the Wireless AP Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Viewing the HPNA Coax Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Viewing the HPNA Phone LIne Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Viewing Individual DSL and Aggregate Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Viewing the VoIP Service Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Viewing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing Events Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Viewing Firewall Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Viewing Upgrade Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Regulatory Information
1
Introducing the iNID System
The Intelligent Network Device (iNID) system comprises three components: i38HG (inside unit), iPSU (power
supply unit), and i3802V (outside unit). These components are dependent on each other and do not have
standalone functions. Using these components together provide triple-play service (voice, data, and video)
to your home.
i38HG
The i38HG is the unit that goes inside your home and can be installed by you or your service provider.
Working together with the i3802V, the i38HG is a home networking hub that provides an 802.11b/g
Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home
networked devices to the service provider’s network. The i38HG has four Ethernet ports for directly
connecting computers or devices.
The i38HG includes an integrated wireless access point that allows you to roam wirelessly throughout the
home or office. 2Wire high-powered wireless technology virtually eliminates wireless “coldspots” in the
home. The i38HG high-power 400mW transmitter ensures that you benefit from increased wireless
bandwidth throughout the coverage area. In addition, the i38HG employs a special triple antenna design.
The third antenna is used only for transmitting packets, thus mitigating the power loss associated with
switching the antenna use back and forth between transmit and receive. This results in greater access
point sensitivity, as antenna placement can be better optimized with a dedicated set of receive-only
antennas.
To expand the wireless coverage in a home or add additional Ethernet ports in different locations in the
home, you can connect up to eight i38HG devices to different in-home phone outlets. Each i38HG is
automatically configured to operate on the same wireless network, and can be centrally configured and
managed at http://gateway.2wire.net.
Figure 1 shows the i38HG indicators and Table 1 describes their functions.
Note: Contact your service provider for information to implement multiple
i38HG devices.
iNID User Guide
2
Figure 1: i38HG Indicators
Table 1: i38HG Indicators Description
Indicators Description
POWER The POWER indicator turns red when the power is first applied, and changes to
green within two minutes of power application.
• Constant green indicates that power is on.
• Red indicates that a Power-On Self-Test (POST) failure (unbootable) or another
malfunction (for example, alarm) has occurred.
ETHERNET • Solid green indicates that a device (such as a computer) is connected to an
ETHERNET port.
• Flickering green indicates that inbound activity from devices is associated with
the Ethernet port. The flickering of the light is synchronized to the actual data
traffic.
WIRELESS • Solid green indicates that there is wireless activity associated to a specific
access point.
• Flickering green indicates that there is inbound activity. The flickering of the
light is synchronized to the actual data traffic.
LINE 1 and LINE 2 • Solid green indicates that the associated VoIP line has been registered with a
SIP proxy server.
• Flashing green indicates that a telephone is off-hook on the associated VoIP
line.
NID Solid green indicates that the link between the i38HG and i3802V is healthy.
NID
ETHERNET
WIRELESS
LINE 1
LINE 2
SERVICE
POWER
BROADBAND
i38HG
Introducing the iNID System
3
iPSU
The Power Supply Unit (iPSU) supplies power to the i3802V and is installed by your service provider. The
iPSU optimum operating temperature is between –5o C to +50o C, ambient (23.0o F to 122o F). Unlike the
i3802V, the iPSU must be installed in a sheltered area — either inside the garage or home. If the iPSU is
equipped with a backup battery, during a temporary AC power outage, the power source is switched to the
battery without interruption of the voice-over-IP service. When the AC power is restored, the power source is
switched back to the AC power supply. The switchover between the AC power supply and the battery is
automatic and instantaneous.
The iPSU itself requires no regular maintenance; however, the battery inside the iPSU requires periodic
replacement. Refer to the Working with the Power Supply Unit section for instructions to replace the backup
battery. Figure 2 shows the location of the two indicators and two buttons on the power supply unit;
Table 2 lists and describes their functions.
Figure 2: iPSU Indicators and Buttons Location
BROADBAND This indicator shows the i3802V VDSL status.
−Constant green indicates successful broadband connection and no
interruption in Internet access.
−Flashing green indicates that the i3802 is attempting to establish a
broadband connection.
−Flashing green and red indicate that the broadband connection has failed
to establish for three consecutive minutes.
−Red indicates that there is no DSL signal.
SERVICE • Constant green indicates that the i3802V has a WAN IP address from DHCP
and the broadband connection is up.
• Flashing green indicates that the i3802V is attempting to be authenticated.
• Red indicates that the i38HG has failed to receive an IP address assignment
from the network.
Caution: To reduce the risk of fire, use 26 AWG or larger telecommunication
line wire for the power supply connection.
Table 1: i38HG Indicators Description (Continued)
Indicators Description
iNID User Guide
4
Note: The battery provides power for voice over IP services during a power
outage. You are responsible to monitor and replace the battery when needed.
Your service provide does not monitor the battery and is not responsible for
its replacement.
Table 2: Power Supply Unit Indicators and Buttons
Indicators and
Buttons Description
Reset — Button A Reset button is located on the upper left side panel, identifiable by a
surrounding red circle. When pressed for up to 9 seconds, the Reset button
reboots the outside unit. If the button is pressed for 10 or more seconds, it resets
the outside unit to the factory default settings.
Note: Do not press the Reset button unless you are instructed to do so. Doing so
may reset the outside unit to the factory default settings -- that means you will
lose your personal settings.
POWER • Solid green indicates that the power supply is running on AC power.
• Off indicates that the power supply is not receiving power from either AC or
the battery.
• Flashing red indicates that the power is provided by the backup battery or that
the outside unit is not yet communicating with the iPSU.
SILENCE ALARM —
Button
The SILENCE ALARM button is located between POWER and BATTERY indicators.
• If AC power is interrupted for any reasons, a continuous tone indicates that
the power supply is running on the backup battery. Pressing the SILENCE
ALARM button within 15 seconds immediately silences the audio alert. (The
tone stops automatically after 15 seconds.)
• When the battery needs replacing, a chirp sounds intermittently unless you
press the button to silence it for 12 hours. The chirp resumes after 12 hours
if the battery is not replaced.
BATTERY • Solid green indicates that the battery is installed and functioning properly.
• Off indicates that no battery is installed.
• Flashing red indicates that the battery needs to be replaced.
Note: The BATTERY indicator works properly only when the i38HG is connected to
and communicates with the i3802V.
Introducing the iNID System
5
i3802V
The i3802V is the gateway that acts as the network interface device. It is installed by your service provider
on the outside of your home. The i3802V includes a broadband interface and high-speed coaxial and phone
line network capabilities to deliver data service to the home. The i3802V has two accessible areas: one for
service provider personnel and the other for subscribers.
Service Provider Access
The service provider access area is locked and can be opened only by the service provider personnel. The
i3802V has two cable entries providing wiring from the service provider and to inside your home. The left
entry provides cable connection from the service provider to the i3802V. The right entry provides wiring that
feeds the inside of your home and power connection for the power supply unit.
Subscriber Access
As the name implies, the subscriber area is accessible by you. This panel displays indicators that show the
i3802V operational status. Some indicators on the i3802V have the same functions as those on the
i38HG, where you can view the status inside your home. Figure 3 shows the indicators location and Table 3
describes their status. The subscriber area is fastened with a screw that you can unfasten with any
flat-blade screwdriver. To prevent any unauthorized access, you can also lock it with any common household
locking devices (such as padlocks or a combination lock).
Figure 3: iNID Indicators Location
POWER
VDSL 1
VDSL 2
DATA
COAX
LINE 1
LINE 2
ETHERNET
BATTERY
POWER
VDSL 1
VDSL 2
DATA
COAX
LINE 1
LINE 2
ETHERNET
BATTERY
iNID User Guide
6
Table 3: i3802V Outside Unit Indicators Status
Indicators Description
POWER The POWER indicator turns red when the power is first applied, and changes to
green within two minutes of power application.
• Constant green indicates that power is on and initialization has been
completed successfully.
• Flashing green indicates that the iNID is booting.
• Red indicates that a Power-On Self-Test (POST) failure (unbootable) or another
malfunction (for example, alarm) has occurred during self initialization.
VDSL 1 and VDSL 2 These two indicators flash after 60 seconds of power application for 1 to 2
minutes and cycle three times.
• Solid green indicates that the broadband connection is trained.
• Flashing green indicates that the broadband connection is being attempted
(DSL attempting to synchronize).
• Alternating flashing green and steady red indicate that the broadband
connection fails to establish for more than three consecutive minutes. This
pattern continues until the broadband connection is successfully established.
• Flashing red indicates that there is no DSL signal on the line.
Note: The BROADBAND indicator on the i38HG mirrors one or both of the VDSL
indicators, whichever is in the “best” state.
DATA • Solid green indicates that an IU (i38HG) is connected via HPNA.
• Flashing green indicates that the iNID is attempting IEEE 802.1b/g
authentication or attempting to obtain DHCP information.
• Red indicates that the iNID failed to be IP connected (no DHCP response, and
so forth).
Note: This indicator is the mirrored SERVICE indicator on the i38HG.
COAX • Solid green indicates that a device is connected (such as a Set Top Box).
• Flickering green indicates that there is inbound activity associated with the
COAX port. The flickering of the light is synchronized to the actual data traffic.
• Red indicates that a device failed to be authenticated or successfully
connected.
LINE 1 and LINE 2 • Solid green indicates that the associated VoIP line has been registered with
the network and ready for use.
• Flashing green indicates that a telephone is in use on the associated VoIP
line.
Note: These two indicators are mirrored LINE 1 and LINE 2 indicators on the
i38HG.
Introducing the iNID System
7
ETHERNET • Solid green indicates that a device (such as a computer) is connected to the
ETHERNET port.
• Flickering green indicates there is inbound activity from devices connected to
the Ethernet port. The flickering of the light is synchronized to the actual data
traffic.
BATTERY • Solid green indicates that the AC power is connected and healthy.
• Flashing red indicates that the backup battery is used for power.
Note: Call your service provider if any i3802V indicators signify failures. Do
not attempt to repair the i3802V as the unit must be serviced by your
provider.
Table 3: i3802V Outside Unit Indicators Status (Continued)
Indicators Description
iNID User Guide
8
9
Installing Your i38HG
Before installing the i38HG, review the package content and ensure that you have available the items
shown in Figure 4.
Figure 4: i38HG Package Content
This section provides instructions to connect the following cables and information on these topics:
• Determine a wireless location on page 10
• Connect the data cable on page 11
• Connect the power cable on page 12
• Connect your computer to the i38HG on page 12
• Configure non-2Wire wireless adapter on page 12
Note: The i38HG and the stand are packaged separately in the container.
You should place the i38HG on the stand.
i38HG
Data Cable
Power Adapter
Ethernet Cable
NID
ETHERNET
WIRELESS
LINE 1
LINE 2
SERVICE
POWER
BROADBAND
i38HG
iNID User Guide
10
Determining Wireless Access Points Location
You can install additional i38HG to improve wireless coverage. The wireless signals are affected by many
items in common households. Reliability and performance are the major considerations when planning your
wireless network location.
Avoiding Interference
Wireless signals are subject to interference from other electronic devices including (but not limited to)
microwave ovens, cordless telephones, and garage door openers. Proper installation will minimize
interference. Place your i38HG at least 5 feet from cordless phones, microwaves, or other electronic
devices to avoid potential interference, and more than 6 inches away from television to avoid audio hissing
or static.
Avoiding Obstructions
The wireless signal degrades with distance and obstructions (such as ceilings, walls, and furniture).
Consider the layout of your home or business when deciding where to place your i38HG.
• Consider where you will use your wireless devices when placing your i38HG. In a single-story building,
place the i38HG as high and as close to each wireless computer as possible. To minimize interference,
do not place the i38HG behind large objects or other obstructions.
• Place the i38HG in an open area where wireless range will not be directly affected by surroundings.
Wireless signal strength will be much stronger in an open area as opposed to an area with
obstructions.
• Keep the number of walls and ceilings between your i38HG and other devices on your network to a
minimum because the i38HG wireless signal can usually go through one or two walls before it loses
connectivity.
• Keep the i38HG away from any large metal objects. Because metal objects can reflect or obstruct
signals, wireless signal quality and speed may be adversely impacted.
• Place the i38HG near a window if you want to access the network outside of your home or business.
Note: Whenever possible, use the stand provided with the i38HG and install
it in the vertical position. If that is not possible, be sure that it is installed in
a manner that nothing can be stacked on the top of it. The i38HG generates
substantial amounts of heat and could possibly damage something that is
stacked on it.
Installing Your i38HG
11
Connecting the Data Cable
The data cable carries data from the i3802V to the i38HG.
Figure 5: Power and Data Cables Connection
1. Connect one end of the data cable (green) to the line 1 outlet (Figure 5).
2. Connect the other end of the data cable to the DATA port (green) of your i38HG.
3. Observe NID, BROADBAND, and SERVICE indicators, they light green when the communication is
established between the i38HG and i3802V (within 1 minute).
Note: Refer to the Finding Solutions section if the indicator does not stay
green.
DATA
POWER
RESET
LOCAL ETHERNET
i38HG
AC Power
Primary (Main)
Phone Wall Outlet
iNID User Guide
12
Connecting the Power Cable
1. Connect one end of the power supply cable to the POWER port of your i38HG (Figure 4).
2. Connect the other end of power supply cable to a 3-prong AC electrical outlet.
3. Observe the POWER indicator; it flashes red once, followed by flashing green, then remains solid green.
Connecting Your Computer to the i38HG
There are two ways to connect your computer to the i38HG: via Ethernet or wireless. With either connection,
the first computer you connect to the network is used to configure the i38HG for proper operation.
Connecting via Ethernet Ports
You can directly connect up to four computers to the i38HG using the Ethernet connection. Connect one
end of the Ethernet cable (yellow) to any available ETHERNET port (yellow) on the i38HG and the other end
to the computer's Ethernet port (Figure 6).
You are now ready to start your system (refer to the Setting up System Information section).
Figure 6: Ethernet Connection
Note: For safety reasons, do not modify electrical outlets that do not have a
3-prong plug with a 3-prong adapter.
Note: Refer to the Finding Solutions section if the indicator does not stay
green.
Note: Your i38HG is shipped with an 6-foot Ethernet cable. Use a CAT5 cable
if you need additional or longer Ethernet cable.
DATA
POWER
RESET
LOCAL ETHERNET
Computer
Ethernet Connection
i38HG
AC Power
Installing Your i38HG
13
Connecting via Wireless
Your i38HG has an integrated wireless access point (AP) that enables you to connect your wireless-enabled
computers to your home network. By default, the i38HG is shipped with WPA-PSK enabled and a
preconfigured network name. Refer to the Configuring Wireless Network section to configure your wireless
network.
You can connect up to eight i38HGs (that is, APs) in your home. When multiple APs are detected, they are
automatically synchronized across all managed access points to create a single wireless network for easier
device connectivity. The default service set identifier (SSID) and wireless key is based on the last three
digits of the serial number on the first access point that was connected. If you have multiple APs installed,
refer to the label on your first installed AP only. All subsequent access points are automatically
synchronized with the default SSID or with any custom SSID you define subsequent to initial installation.
Most laptop computers are equipped with an internal 802.11b/g card. If your computer is not equipped
with an internal card, you can install an external wireless adapter for wireless networking. The 2Wire
wireless adapter provides a 2Wire Setup Wizard that automatically configures it to communicate with the
i38HG during setup. If you are using a non-2Wire wireless adapter, you must manually configure it to
communicate with the i38HG. Refer to the Configuring non-2Wire Wireless Adapters section to install a
wireless network adapter.
Configuring non-2Wire Wireless Adapters
If you are using a non-2Wire wireless adapter, you must manually configure it to communicate with the
i38HG. This section provides instructions to configure your adapter with WPA. You can use WEP if your
wireless adapter does not support WPA; however, this decreases the level of security provided for wireless
traffic.
1. Install and configure your wireless adapter according to the manufacturer’s instructions.
2. Use the network adapter configuration software or Windows network connection wizard to set the
network name (SSID) and encryption key (WPA).
3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the i38HG
serial number (for example, 2WIRE110), located on the bottom of your i38HG (Figure 7).
Note: If you have multiple APs, use the last three digits of the first i38HG
connected to the network.
iNID User Guide
14
Figure 7: Wireless Network Name and Encryption Key Location
4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your
i38HG, (for example, 4119627022).
Note: For Mac OS X users, you may need to enter the “$” character at the
beginning of the encryption key (for example, $4119627022).
SN: 543811999110
[ 4119627022 ]
4200-000XXX-000
i38HG
Made in USA
Patent Pending
DC 5.1V 2A
2Wire
®
Gateway
www.2Wire.com
Complies with 47 CFR Part 68
US: 6KRDL01BiNIDI
FCC ID PGR2Wi38HG
Tested To Comply With
FCC Standards
FLX
239068
SN: XXXXXXXXXXXX
[ XXXXXXXXXX ]
4200-000XXX-000
15
Setting up System Information
After the i38HG is properly connected and the first time you access the i3802V user interface, it is a good
idea to set up the basic system information, such as password, date and time, and so forth. This section
provides instructions to change the following information:
• Password on page 18
• Date and time page 21
Meeting Web Browser Requirements
• Microsoft Internet Explorer 6.0 or higher
• Firefox 1.5 or higher
• Safari 2.0
iNID User Guide
16
Navigating the User Interface
Figure 8 shows the page when you enter http://gateway.2Wire.net as the URL into a compatible browser on
a computer connected to the i38HG or i3802V (refer to Meeting Web Browser Requirements on page 15).
This page contains 5 panes. The following section describes each pane that is indicated by the numbered
red arrow.
Figure 8: i3802V User Interface
1
2
3
4
5
Setting up System Information
17
1. The tab pane of the user interface contains the following four tabs that are arranged horizontally.
Clicking any of these tabs displays a page that enables you to access associated information.
−Home: The Home tab provides the most relevant information about your broadband service at a
glance. It also provides links to access more detailed information (Figure 8).
−Services: The Services tab provides links to view your voice line status.
−Settings: The Settings tab provides the most comprehensive system information. Clicking this tab
opens a page that provides sub-tabs to access other pages to configure your i38HG and view
system status.
−Site Map: The Site Map tab provides a textual view of the user interface. Clicking any links on this
page takes you directly to the page of interest.
2. The Summary pane displays the status of each service. Except the fourth icon, i3802V, you can click
other icons to directly access more information.
3. This pane displays the backup battery status. You can click Battery Info to directly access the page.
4. The Home Network Devices pane displays all devices that are connected to the i38HG. You can click the
links to view the detailed information of the connected devices.
5. The Top Networking Features pane provides shortcuts to directly access the most commonly used
pages.
Notes: The backup battery status is displayed only if your iPSU is equipped
with one.
It is recommended to have a backup battery if you subscribe to voice-over-IP
services and is required to maintain voice-over-IP service during a power
outage.
iNID User Guide
18
Setting up Your Password
The default system password is automatically set five minutes after the iPSU is connected. You can find the
default system password on the iPSU front cover.
Setting a system password protects your i3802V settings from being modified or changed by someone who
has not been given permission to do so. After setting a system password, you will be required to enter it
whenever you attempt to access a configuration page (for example, when you try to change the broadband
connection settings).
To set up a password:
1. Enter http://gateway.2Wire.net as the URL; the Home page opens.
Setting up System Information
19
2. Click Settings or System Password from the Top Networking Features pane; the Settings page opens
displaying the system information and more sub-tabs.
Note: The above page is for reference only and is not fully displayed here.
iNID User Guide
20
3. Click Password; the Administration Password page opens.
4. Select the password option:
−When Use Default System password is selected, no further action is required, go to Step 7.
−When Create or Edit a Custom Password is selected, continue with the next step.
Note: The default system password is printed on the iPSU front cover.
Setting up System Information
21
5. Enter the new password in the Enter New Password field.
6. Confirm the new password in the appropriate field.
7. Click Save; your password is displayed on the System Information page.
Configuring Local Date and Time
You do not need to adjust the local date and time as they are set nightly by the service provider.
Note: The password is case-sensitive and can contain a maximum of 31
alpha-numeric characters with no spaces.
Note: Although it is optional, it is strongly recommended that you enter a
password hint to remind you if you forget your password.
iNID User Guide
22
23
Configuring Wireless Network
When the i38HG is properly installed, the wireless network is functional. Your i38HG is preconfigured with
settings that optimize wireless performance. It is recommended that you leave the default settings in place.
If you are knowledgeable with the wireless technology and want to modify the settings, this section provides
instructions to perform the following advanced configurations:
• Select the wireless access point on page 24
• Set up your wireless network name on page 25
• Secure your wireless network on page 26
• Customize personal wireless settings on page 36
• Configuring Wi-Fi Protection Setup on page 37
iNID User Guide
24
Selecting the Wireless Access Point
You can have up to eight access points (APs) in your home and each access point is automatically
synchronized. When multiple APs are detected, they are automatically displayed on the Wireless Access
Point List and Unique Settings page. Settings are synchronized across the managed APs to create a single
wireless network for easier device connectivity.
To select the access point:
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens.
Figure 9: Wireless Access Point List and Unique Settings Page
If you have multiple
APs, the list
appears here.
Set up your wireless
network SSID.
Secure your
wireless network.
Configuring Wireless Network
25
3. Click the Enable checkbox next to the access point you want to enable.
4. Select the channel (radio frequency band) the access point uses for your wireless network.
5. Select the power level for your wireless connection from the Power drop-down list. The default is
400 mW.
6. Click Save.
Setting up the Wireless Network Name
If you are in a densely populated area, or if you regularly connect to more than one wireless network (such
as one at work and one at home), it is good practice to give your wireless network a unique name, which
makes it easy to identify when you select the wireless network to which to connect. The default is
2WIREXXX, where XXX represents the last three digits of the serial number on the first access point that
was connected (for example, 2WIRE954).
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens (Figure 9).
3. Enter a name assigned to your wireless network in the Network Name (SSID) field.
This name appears next to on the Home page.
4. Enable or disable the broadcast of the SSID over the wireless network by selecting or deselecting the
checkbox.
Enabled is the default setting, which means that your SSID is visible to anyone who is scanning for a
network to which to connect.
Deselect the Enable checkbox to help secure your wireless network by not announcing its presence.
5. Click Save.
Note: If you have only one access point, that access point is enabled by
default.
Note: It is best to select Auto because a channel is automatically selected
to minimize interference.
Note: If you add a PC or device later, the wireless client will be unable to
scan and connect to your wireless network when the SSID broadcast is
disabled. You will need to manually add a wireless profile in the client device
to connect to the wireless network instead of selecting the SSID name from
a typical scan list.
iNID User Guide
26
Securing your Wireless Network
There are two methods to secure your wireless network, using the encryption key or by blocking the Media
Access Control (MAC) address.
Using the Encryption Key
It is good practice to customize an encryption key for wireless communication. When it is defined, each
wireless client needs to have that encryption key to connect to your wireless network.
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens (Figure 9).
3. Scroll down to the Security pane.
Caution: Wireless Security is enabled by default. Do not disable the security
authentication and security features; they protect your private data
transmission over the wireless link. Doing so may compromise the security of
your PCs or other devices and lead to theft of service or loss of bandwidth.
Enter your encryption key.
Configuring Wireless Network
27
4. Select an authentication setting from the Authentication Type drop-down list:
−WEP-Open. The Wireless Encryption Protocol (WEP) is an older security protocol that allows any
wireless clients within the radio range to access your network without an encryption key. This
setting provides the least level of security. For security reasons, do not select this setting unless
there is compatibility issue with an older wireless client. For added protection, set an encryption
key on your AP and enter the same key into your other wireless clients.
−WEP-Shared. Similar to the WEP-Open setting, do not select this setting unless there is
compatibility issue with an older wireless client. Unlike the WEP-Open setting, the WEP-Shared
setting prevents open access by any wireless client; therefore, it is more secure than the WEP-Open
setting. Set an encryption key on your AP and enter the same key into your other wireless clients.
−WPA-PSK. This setting provides good security and works with most wireless clients but perhaps not
some older clients. This setting requires that an encryption key to be set on the AP and that the
wireless client be configured to use Wi-Fi Protected Access – Pre-Shared Key (WPA-PSK) with the
same encryption key.
−WPA-PSK and WPA2-PSK. This is the default setting. More secure than WPA-PSK, this setting allows
a wireless client to use either WPA-PSK or WPA2-PSK to access your network. An encryption key
must be configured on the AP and the same key must be entered on the wireless client.
−WPA2-PSK. This setting requires that wireless clients use only WPA2-PSK to access your networks.
An encryption key must be configured on the AP and entered into the wireless client. WPA2-PSK is
currently the most secure Wi-Fi encryption protocol but may not be available on many wireless
clients.
5. Select Use custom encryption key and enter a security key in the field.
This security key will be used by all clients to access your wireless network. You can define a 64-bit or
128-bit encryption key. For 64-bit encryption, enter a 10-digit hexadecimal number. For 128-bit
encryption, enter a 26-digit hexadecimal number. A hexadecimal number uses the characters 0-9, a-f,
or A-F.
Note: Check the capabilities of the wireless clients that will be accessing
this network and find the most secure protocol that is supported by all.
iNID User Guide
28
Allowing Devices with MAC Address Filtering
The MAC address is a factory-programmed address assigned to each hardware device. By default, the
i38HG uses its built-in hardware address. Using the MAC address filtering feature enables you to allow
wireless connection to all devices or an individual device.
Allowing all Devices
When the MAC filtering is disabled, all discovered devices are allowed. Be default, the MAC filtering is
disabled (that is, allowing all devices). This section provides instructions to allow all devices. To allow
individual devices, refer to Allowing Individual Devices.
To disable MAC address filtering to allow all devices:
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens.
3. Scroll down to the MAC Filtering pane.
4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens.
Note: This method is less secure than using the encryption key.
Configuring Wireless Network
29
5. Enter the MAC address automatically or manually.
−To enter the address automatically, click Rescan For Devices; the MAC addresses of the allowed
devices populated in the Allowed Devices pane as shown below.
−To enter the address manually, enter the MAC address in its field using this format, for example,
00:1B:5B:90:F4:80, then click Add to List. The address you entered appears in the Allowed Devices
pane.
6. Click Save.
Note: Make sure that the Enable checkbox is not selected.
iNID User Guide
30
Allowing Individual Devices
This section provides instructions to allow individual devices. To allow all devices, refer to Allowing all
Devices.
To allow individual devices:
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens.
3. Scroll down to the MAC Filtering pane.
4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens.
Configuring Wireless Network
31
5. Select the device you want to allow from the Blocked Devices pane.
6. Click <<; the list(s) you selected appears in the Blocked Devices pane, as shown below.
7. Click Save.
Blocking Devices with MAC Address Filtering
The MAC address is a factory-programmed address assigned to each hardware device. By default, the
i38HG uses its built-in hardware address. When enabled, the wireless connection is blocked to the MAC
address listed in the Allowed Devices pane. Using the MAC address filtering feature enables you to block
wireless connection to all devices or an individual device.
Note: Make sure that the Enable checkbox is selected; otherwise, the device
will not be allowed.
Note: To select multiple addresses, hold down the [Shift] or [Ctrl] keys while
making your selections. Using the [Shift] key lets you make your selections in
a contiguous order while the [Ctrl] key selects the groups in a random order.
iNID User Guide
32
Blocking all Devices
This section provides instructions to block all device. To block individual devices, refer to Blocking Individual
Devices.
To enable MAC filtering to block all devices:
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens.
3. Scroll down to the MAC Filtering pane.
4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens.
Configuring Wireless Network
33
5. Select the Enable checkbox to block all devices.
6. Click Save; a dialog box opens confirming that the configuration is changed. The MAC addresses on the
Allowed Devices pane now appear on the Blocked Devices pane. For example
7. Optionally, select the devices from the Blocked Devices pane, click Delete to remove them from the
pane.
Note: Make sure to click Save to keep the transaction persistent; otherwise,
the transaction is only a one-time event.
iNID User Guide
34
Blocking Individual Devices
This section provides instructions to block individual devices. To block all devices, refer to Blocking all
Devices.
To block individual devices:
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens.
3. Scroll down to the MAC Filtering pane.
4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens.
Configuring Wireless Network
35
5. Select the Enable checkbox to block all devices.
6. Click Save; a dialog box opens confirming that the configuration is changed. The MAC addresses on the
Allowed Devices pane now appear on the Blocked Devices pane.
7. Select the device you want to block from the Allowed Devices pane.
8. Click >>; the list(s) you selected appears in the Blocked Devices pane, as shown below.
9. Click Save.
Note: Make sure to click Save to keep the transaction persistent; otherwise,
the transaction is only a one-time event.
Note: To select multiple addresses, hold down the [Shift] or [Ctrl] keys while
making your selections. Using the [Shift] key lets you make your selections in
a contiguous order while the [Ctrl] key selects the groups in a random order.
iNID User Guide
36
Customize Private Wireless Settings
The Advanced Settings pane allows you to customize wireless settings. It is recommended that you leave
the default settings in place; however, if you are experiencing connection or performance difficulties,
altering these settings may improve performance.
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens (Figure 9).
3. Scroll down to the Advanced Settings pane.
1. Select a wireless mode from its drop-down list.
2. Enter a value in the range from 1 to 3 seconds in the DTIM Period field. (The default is 1.)
This Delivery Traffic Indication Message (DTIM) value determines the interval at which the access point
sends its broadcast traffic.
3. Select the maximum rate at which your wireless connection works. For 802.11b/g-based models,
select 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, or 54 Mbps.
4. Select the Enhanced Mode checkbox if you want the 802.11b devices to increase the speed to 22 Mbps.
5. Click Save.
Note: In rare occasions, you may need to lower the speed if you encounter
reliability and inter-operability issues with other nodes in the network.
Note: The Packet Binary Convolutional Code (PBCC) Enhanced mode works
only with 802.11b devices.
Configuring Wireless Network
37
Configuring Wi-Fi Protected Setup
The i38HG supports Wi-Fi Protected Setup (WPS), which is a standard for easy and secure establishment of
a wireless home network. Using WPS simplifies the process of connecting any home device to the wireless
network. As an AP, the i38HG issues and revokes credentials to a network. The i38HG provides a push
button on the front panel (Figure 10) to enable the synchronization between the AP and the client
(analogous to the pairing of the garage door opener and remote control).
Figure 10: WPS Location
Note: For the WPS to work, the wireless client device must support the WPS
function. The installation and configuration vary among the device
manufacturers, refer to your client documentation for instructions.
NID
ETHERNET
WIRELESS
LINE 1
LINE 2
SERVICE
POWER
BROADBAND
i38HG
iNID User Guide
38
39
Configuring Firewall
The i3802V includes default firewall settings that block unwanted access from the Internet; it is
recommended that you leave the default settings in place. If necessary, you can allow Internet traffic or
users through the firewall to your LAN devices, applications, and servers. This section provides instructions
to:
• Host an application on your network to allow users access on page 40
• Remove an application on your network to block users access on page 40
• Define an application profile on page 43
• Add multiple definitions to a profile on page 47
• Delete a user-defined application profile on page 50
• Allow all applications (DMZplus) on page 52
• Stop DMZplus on page 54
• Customize firewall settings on page 55
Caution: You should be knowledgeable with the firewall configuration to
modify these settings; otherwise, you are exposing your computer to outside
attacks.
iNID User Guide
40
Hosting an Application
To allow access from the Internet to applications running on computers inside your home network, you need
to open firewall pinholes and associate the intended application(s) with a computer connected with your
i3802V. If you cannot find a listing for your application, you can define an application with the protocol and
port information (refer to Defining a New Application Profile on page 43.)
To host an application:
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Firewall Status page opens.
Configuring Firewall
41
3. Select Applications, Pinholes and DMZ; a page similar to the following opens showing the computers
that are connected to the i38HG/i3802V and the application list.
iNID User Guide
42
4. Select the computer that you want to host the application(s).
5. Select Allow individual application(s).
6. Filter the application list by selecting the category; your selection is displayed in the Application List
panel.
7. Select from the Application List panel the application(s) you want to host.
8. Click Add; the application(s) you selected appears in the Hosted Applications panel.
9. Click Save; a message appears informing you the status.
Removing Hosted Applications
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Firewall Status page opens, displaying the current hosted application
settings.
Note: If the computer you want to select is unlisted because it is powered
off and the “hide inactive devices” option is enabled; you still can select it as
long as it is on the same network and you know its IP address. Replace
“Enter IP address” with the intended IP address, then click Choose.
Note: To select multiple applications, hold down the [Shift] or [Ctrl] keys
while making your selections. Using the [Shift] key lets you make your
selections in a contiguous order while the [Ctrl] key selects the groups in a
random order.
Configuring Firewall
43
3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications.
4. Select the hosting computer if you do not see the pinhole you want to remove in the list.
5. Scroll to the Edit firewall settings for this computer pane.
6. Select the application(s) you want to remove from the Hosted Applications panel, click Remove.
7. Click Save; a message appears informing you the status. The application(s) you selected is removed
from the Hosted Applications panel and returned to the Application List panel.
Defining a New Application Profile
An application profile configures your system’s firewall to pass through application-specific data. You can
define an application profile that is not included in the Application List. This feature is typically used if the
application for which you would like to pass through data to a given computer is new or has been recently
updated to a new version.
Note: To select multiple applications, hold down the [Shift] or [Ctrl] keys
while making your selections. Using the [Shift] key lets you make your
selections in a contiguous order while the [Ctrl] key selects the groups in a
random order.
iNID User Guide
44
To add a new application profile:
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Firewall Status page opens.
3. Select Applications, Pinholes and DMZ; a page opens showing the computers that are connected to
your i38HG/i3802V and the application list.
4. Scroll down and click Add a new user-defined application; the Firewall Application Profile Definition page
opens.
Configuring Firewall
45
5. Enter the application profile name in the Application Profile Name field.
6. Create a definition for your application that is to be allowed through the firewall.
−In the Protocol field, select the TCP or UDP radio button. If the application you are adding requires
both, you need to create a separate definition for each.
−In the Port (or Range) field, enter the port or port range the application uses. For example, some
applications requires only one port to be opened (such as TCP port 500); others require that all
TCP ports from 600 to 1000 be opened.
−In the Protocol Timeout (seconds) field, optionally enter a value for the amount of time that can pass
before the application “times out.” When leaving the field blank, the system uses the default
values (8400 seconds for the TCP protocol; 600 seconds for the UDP protocol).
−In the Map to Host Port field, enter a value that maps the port range you established in the Port field
to the local computer. For example, if you set the value to 4000 and the port range being opened is
100 to 108, the forwarded data to the first value in the range will be sent to 4000. Subsequent
ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so forth.
−From the Application Type drop-down list, select the application type. If you do not know the
application type, select nothing.
Notes: For easy identification, use the name of the application (for example,
Redwing Game Server).
Clicking Back returns to the Allow device application traffic to pass through
firewall page.
Note: If only one port is required, enter the port number in the From field.
Note: You can find the above information in the documentation provided by
the company that produces the application.
iNID User Guide
46
7. Click Add to List; a message appears informing you of the status and the information appears in the
Definition List pane. For example,
Configuring Firewall
47
Adding Multiple Definitions to a Profile
Some application requires both TCP and UDP ports. In this case, you need to define additional ports to an
existing profile. You can add the definition of the profile only when it has not been added to the hosted
application list. If the profile is added to the hosted application list and you want to modify it, you need to
first remove it from the Hosted Applications panel.
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Firewall Status page opens.
3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications.
iNID User Guide
48
4. Scroll to the Edit firewall settings for this computer pane.
5. Click Edit or delete user-defined application; a page similar to the following opens.
Note: If you have not created any profiles, the link will not appear.
Configuring Firewall
49
6. Select the application you want to modify, click Edit; the selected profile page opens.
7. Modify any information, as necessary.
8. Click Add to List; a message appears informing you of the status and the information appears in the
Definition List pane.
Note: The application you created will not appear here if it has been added
to the Hosted Applications. Return to the previous page, select the
application intended for modification, click Remove to return the application
to the available application list.
Note: You are prompted to enter your password if one is set up.
iNID User Guide
50
Deleting Profiles
You can delete only the profiles you created. Before deleting a user-defined profile, make sure to remove it
from the Hosted Applications pane.
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Firewall Status page opens.
3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications.
Configuring Firewall
51
4. Scroll to the Edit firewall settings for this computer pane.
5. Click Edit or delete user-defined application; a page similar to the following opens.
Note: If you have not created any profiles, the link will not appear.
iNID User Guide
52
6. Select the application you want to delete, click Delete.
Allowing all Applications (DMZplus)
DMZplus is a special firewall mode that is used for hosting applications. When in the DMZplus mode, the
designated computer:
• Appears as if it is directly connected to the Internet.
• Has all unassigned TCP and UDP ports opened and pointed to it.
• Can receive unsolicited network traffic from the Internet.
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Firewall Status page opens.
3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications.
Note: The application you created will not appear here if it has been added
to the Hosted Applications. Return to the previous page, select the
application intended for modification, click Remove to return the application
to the available application list.
Note: Be sure to select the intended application. Once you click Delete, the
application is deleted.
Caution: Use the DMZplus mode with caution! A computer in the DMZplus
mode is less secure because all available ports are open and all incoming
Internet traffic is directed to this computer.
Configuring Firewall
53
4. Select the computer that you want to allow all applications.
5. Select the Allow all applications (DMZplus mode) button.
Note: If the computer you want to select is unlisted because it is powered
off and the “hide inactive devices” option is enabled; you still can select it as
long as it is on the same network and you know its IP address. Replace
“Enter IP address” with the intended IP address, then click Choose.
iNID User Guide
54
6. Click Save.
7. Confirm that the computer you selected in Step 1 is configured for DHCP. If it is not, configure it for
DHCP.
8. Restart the computer. When the computer restarts, it receives a special IP address from the system
and all unassigned TCP and UDP ports are forwarded to it.
Stopping DMZplus
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Firewall Status page opens.
3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications.
4. Select the computer that you want to stop the DMZplus mode.
Note: The above presentation shows half of the screen only.
Note: If the computer you want to select is unlisted because it is powered
off and the “hide inactive devices” option is enabled; you still can select it as
long as it is on the same network and you know its IP address. Replace
“Enter IP address” with the intended IP address, then click Choose.
Configuring Firewall
55
5. Select the Maximum protection button from the Edit firewall settings for this computer pane.
6. Click Save.
7. Access the computer that you selected in Step 1.
8. Restart the computer.
Customizing Firewall Configuration
The i3802V comes with a set of default firewall settings that you can change to adapt to your environment.
You can change the timeout sessions and protocol that you want to go through the firewall.
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Firewall Status page opens.
iNID User Guide
56
3. Click Advanced Configuration; the following page opens displaying the default settings.
Configuring Firewall
57
4. Customize your Internet security.
−Stealth Mode: When the Stealth Mode is selected, your computer is “invisible” to port-scanning
programs. Consequently, no reply is received in response in their quest to gain unauthorized
access to computers and servers. If your computer is always connected to Internet, it is good
practice to select the Stealth Mode to prevent potential hacking to your computer.
−Block Ping: When enabled, Block Ping blocks all ping requests. Ping is a basic Internet program
that, when used without malicious intent, allows a user to verify that a particular IP address exists
and can accept requests. Hackers can use ping to launch an attack against your network, because
ping can determine the network’s IP address from the domain name.
−Strict UDP Session Control: Enabling this feature provides increased security by preventing the
i3802V from accepting packets sent from an unknown source over an existing connection. The
ability to send traffic based on destination only is required by some applications. Enabling this
feature may not allow some on-line applications to work properly.
−UDP Session Timeout: Typically, the User Datagram Protocol (UDP) is used to exchange small data
from one computer to another. Transmission Control Protocol (TCP) is used for larger data
exchanges; therefore, the timeout setting for UDP is lower than that of TCP.
−TCP Session Timeout: Transmission Control Protocol (TCP) is a connection-oriented protocol, which
means that a connection is established and maintained until such time as the message(s) to be
exchanged by the application programs at each end have been exchanged. The maximum timeout
is 24 hours.
5. Select the protocol(s) from the Outbound Control pane that you allow the traffic from the network to
pass through the firewall to the Internet.
6. Select items from the Attack Detection pane to prevent unauthorized access to your computers.
−Excessive Session Detection: When enabled, the firewall detects applications on the local network
that are creating excessive sessions out to the Internet. This activity is likely due to a virus or
“worm” infected computer (for example, Blaster Worm).
−TCP/UDP Port Scan: A port scan is a series of messages sent by someone attempting to break into
a computer to learn which computer network services, each associated with a well-known port
number (such as UDP and TCP), the computer provides. When enabled, the firewall detects UDP
and TCP port scans, and drops the packet.
−Invalid Source/Destination IP address. When enabled, the firewall checks and verifies the following
IP addresses:
−IP source address (broadcast or multicast)
−TCP destination IP address (not unicast)
Note: NetBIOS is primarily used for Local Area Network (LAN)
communication. Typically, this protocol is not used on the Ethernet at large.
For security reasons, it is blocked from the Internet to your local area
network by default.
Note: These are stateless firewall checks and apply to DMZPlus or routed
mode.
iNID User Guide
58
−If the IP source and destination address are the same
−Invalid IP source received from private/home network
−Packet Flood (SYN/UDP/ICMP/Other). When enabled, the firewall checks for SYN, UDP, ICMP, and
other types of packet floods on the local and Internet-facing interfaces and stops the flood.
−Invalid TCP Flag Attacks (NULL/XMAS/Other). When enabled, the firewall scans inbound and
outbound packets for invalid TCP flag settings, and drops the packet to prevent SYN/FIN, NULL,
and XMAS attacks.
−Invalid ICMP Detection. The firewall checks for invalid ICMP/code types, and drops the packets.
−Miscellaneous. The firewall checks for the following, and drops the packets or terminates the
associated session:
−Unknown IP protocol (drop packet)
−Port 0 attack detected (drop packet)
−TCP SYN packet (drop packet)
−Not a start session packet (drop packet)
−ICMP destination unreachable (terminate session)
7. Click Save; a message appears informing you of the operational status.
Note: The packets are dropped when IP addresses cannot be verified.
59
Working with the Power Supply Unit
The iPSU needs no scheduled maintenance other than regular battery inspection and replacement. If the
power supply unit is equipped with a backup battery, it continues to provide voice-over-IP services in case of
emergency during a power outage. During a temporary AC power outage, the power source is switched to
the battery without interruption of the voice-over-IP service. When the AC power is restored, the power
source is switched back to the power supply unit. The switchover between the power supply unit and the
battery is automatic and instantaneous.
This section provides instructions to:
• Replace the battery on page 60
• Enable the audio alert on page 63
• Disable the audio alert on page 65
Note: Reserve the battery charge during a power outage. Do not access the
Internet when the power is running on the battery. Doing so will discharge the
battery at a much faster rate and shorten the voice-over-IP service time.
Note: You are solely responsible for periodically replacing this battery to
provide uninterruptable voice-over-IP services during a power outage. Your
service provide does not monitor the battery and is not responsible for its
replacement.
iNID User Guide
60
Replacing the Battery
The battery is rated for a service life of up to five years, which varies depending on operational and
environmental conditions. The battery life expectancy depends on the operating environment as
temperature extremes shorten the battery life. The optimum operating temperature is between
–5o C to +50o C, ambient (23.0o F to 122o F).
The battery is specifically designed to use with the iNID system. Contact your service provider for battery
replacement information.
To replace the battery:
1. Use a Phillips screwdriver to unfasten two screws (one on each side) securing the power supply battery
cover, and put them in a safe place (Figure 11).
Figure 11: Power Supply Unit Cover Removal
2. Bring the battery cable and battery cable connector to visibility (located on top of the backup battery).
3. Press down on the tension springs and pull to disconnect the battery cable connector from the battery
cable (Figure 12).
Remove screws from both sides of
the unit to remove the front cover.
Working with the Power Supply Unit
61
Figure 12: Battery Connector
4. Release the safety strap securing the battery.
5. Remove the old battery from the housing and put it safely aside.
6. Insert the new battery gently into the housing.
7. Connect the battery cable connector to the battery cable.
8. Observe the BATTERY indicator on the iPSU, it should light green when the i38HG and i3802V are
communicating properly.
Note: Be careful when you remove the battery; it is heavy.
Note: Be sure to place the battery inside the raised bottom edge of the
case.
Note: A faulty battery is indicated if the BATTERY indicator does not light
green within 5 minutes assuming the iPSU is plugged into AC power.
POWER
SILENCE ALARM
BATTERY
CAUTION
POTENTIAL SHOCK
Tension Springs
iNID User Guide
62
9. Secure the battery with the safety strap.
10. Place the housing cover over the unit and press gently on it until it snaps into place.
11. Fasten the cover with the two screws you removed earlier.
Note: If you have disabled the alert earlier, make sure to enable the alert
(page 63).
Working with the Power Supply Unit
63
Enabling the Alert
To enable the alert:
1. Enter http://gateway.2Wire.net as the URL; the Home page opens.
iNID User Guide
64
2. Click Battery Info; the Emergency Battery Backup page opens.
3. Click Enable to enable the battery audible alert.
4. Click Save.
Working with the Power Supply Unit
65
Disabling the Alert
By default, the audible alert is enabled to warn you when the battery is exhausted. It is recommended that
you do not disable the audible alert unless you intend to replace the battery within a short time. A chirping
tone sounds to alert you that when the battery is exhausted and needs replacing. The duration of the
chirping sound is 0.2 seconds and happens once every 5 seconds. You can turn off the chirping sound to
disable the alert for 12 hours or permanently.
To disable the alert:
1. Enter http://gateway.2Wire.net as the URL; the Home page opens.
Caution: Disable the audio alert with caution!
If you disabled the alert and did not replace the backup battery on a timely
manner, you will have no voice-over-IP services in case of emergency during
an AC power outage.
iNID User Guide
66
2. Click Battery Info; the Emergency Battery Backup page opens.
3. Click Disable Alert for 12 hours to turn off the low-battery notification or deselect the Enable checkbox to
disable the alert permanently.
4. Click Save.
iNID User Guide
68
69
Configuring LAN Devices
Typically, your Internet service provider automatically assigns and configures a dynamic IP address when
your system connects to the Internet. Businesses or power users may use a static address enabling them
to run advanced services such as Internet servers and video conferences. The availability of static IP
addresses is usually an additional service offered by service providers. In addition, changes from the
default behavior of the gateway for private IP addressing may also be used by some users.
Configure these settings ONLY if you are very familiar with computer networking technologies. This section
provides instructions to set up your private network that includes:
• Configuring additional network on page 70
• Configuring DHCP on page 72
• Allocating IP addresses on page 75
iNID User Guide
70
Configuring your LAN Publicly Routed Subnet
You can create a local network that has broadband network-accessible IP addresses by creating a route
from the Internet to the specified public network. This feature is typically used in conjunction with
broadband service that provides a range of available IP addresses. Once enabled, the public IP addresses
can be assigned to local computers.
1. Open a Web browser and enter http://gateway.2Wire.net in the address line, the Home page opens.
2. Click , the Broadband Status page opens.
Note: Set up your LAN publicly routed subnet first if you want to use the
public address with your DHCP configuration.
Configuring LAN Devices
71
3. Click Link Configuration; the following page opens.
1. Change the Upstream Maximum Transmission Unit (MTU), if necessary.
2. Select Enable to add a secondary network to the broadband WAN interface.
3. Enter information in the following fields:
−Router Address: Enter the router address (this is the router address from the secondary subnet
provided by the service provider).
−Subnet Mask: Enter the subnet mask (this is the router mask from the secondary subnet provided
by the service provider).
4. Select the Auto Firewall Open checkbox if you want to automatically disable the firewall for all devices
using addresses from this subnet. (By default, the firewall protection is enabled.)
5. Click Save.
Note: You can individually enable the firewall on a per device basis (refer to
Allocating IP Addresses on page 75) or on a per application basis using the
Firewall option (refer to Allowing all Applications (DMZplus) on page 52).
iNID User Guide
72
Configuring DHCP
Dynamic Host Configuration Protocol (DHCP) allows for dynamic allocation of network addresses and
configuration to newly attached hosts. The i3802V can be both DHCP client and DHCP server. The i3802V
acts as a client when it communicates to your service provider over the Internet using the IP address. For
this communication, you cannot modify the related DHCP settings. The i3802V is a DHCP server to your
local network devices such as the i38HG and computers connecting to it.
To configure the default DHCP information used as a local server:
1. Open a Web browser and enter http://gateway.2Wire.net in the address line; the Home page opens
(Figure 13).
Figure 13: Home Page
iNID User Guide
74
4. Click DHCP; the DHCP Configuration page opens.
Figure 15: DHCP Configuration
5. Select Configure manually if you want to set up a range for the DHCP address IP pool.
6. Enter information in the following fields:
−Router Address: This is the IP address of your i3802V used for all communication on your local
devices.
−Subnet Mask: This is the subnet mask used for all communication on your local devices (the default
is 255.255.255.0).
−First DHCP Address: The first IP address in the DHCP address pool that you will be distributing over
the private network.
−Last DHCP Address: The last IP address in the DHCP address pool that you will be distributing over
the private network.
7. Enter a numerical value in the DHCP Lease Time field. This value represents the number of hours you
can use the assigned IP address before the DHCP lease expires.
8. Select a public IP address pool that is assigned via DHCP on the local area network.
9. Click Save.
Note: Change to the Public IP address only when used in conjunction with
DMZplus or secondary subnet functionality that allows you to have public IP
addresses routed through the device.
Configuring LAN Devices
75
Allocating IP Addresses
You can allocate specific IP addresses to devices that are running in the DHCP mode, and map devices to
particular static (public) or private IP addresses. For Internet public hosting of application or servers
associated with static addresses, you can map a device to a specific public fixed IP address or to the next
unassigned address from the public pool. The default public IP device mapping is to the Router WAN IP
address.
1. Open a Web browser and enter http://gateway.2Wire.net in the address line, the Home page opens
(Figure 13).
Figure 16: Home Page
Note: Alternatively, you may also statically configure public or private IP
addresses on the device themselves. Statically addressed device addresses
override settings made on this page.
Configuring LAN Devices
77
4. Click IP Address Allocation; a page similar to the following opens, displaying the devices in your
network.
5. Go to the intended device and select the following to override the default DHCP settings:
−Select the address or address pool from which you want to select an IP address from the WAN IP
Mapping drop-down list.
−Select the specific address or address type to assign from the Address Assignment drop-down list.
6. Click Save.
iNID User Guide
78
79
Finding Solutions
The i3802V comes with diagnostics tools, such as link test, DSL, IP PING, trace route, DNS query, and so
forth. This section provides helpful information to solve common issues. It also provides instructions to
view various statistics and logs.
• Connection on page 80
• VoIP on page 82
• iPSU on page 83
• System information on page 83
• Statistics on page 84
• Logs on page 91
iNID User Guide
80
Table 4: Connection Issues
Symptoms Problems What to Do…
The POWER indicator on the
i38HG does not light.
Faulty power supply 1. Verify that the AC power cable is
securely connected to the i38HG
(Connecting the Power Cable on
page 12).
2. Ensure that the AC power cable is
not plugged in to a switched outlet
that is turned off.
3. Power up the i38HG with a known
good power outlet.
4. Call your service provider if the
i38HG does not power up with a
known good power outlet.
The POWER indicator on the
i38HG remains solid red.
System Post Failure 1. Press the Reset button on the
i38HG for 10 seconds.
2. Call your service provider if the
i38HG does not power up into a
normal state.
No connection to the Internet
via the Ethernet connection.
No communication between
the iNID and i38HG
1. Check the data cable is properly
connected (Connecting the Data
Cable on page 11).
2. Check the NID, BROADBAND, and
SERVICE indicators on the i38HG,
they should light green.
3. Call your service provider if
problem persists.
Loose Ethernet cable
connection
1. Check the Ethernet cable
connection on your computer and
i38HG, and make sure that it is
securely seated in both ports
(Connecting Your Computer to the
i38HG on page 12).
2. Check the ETHERNET indicator on
the i38HG, it should light green.
3. Verify that you can connect to the
Internet via wireless connection.
4. Call your service provider if
problem persists.
Finding Solutions
81
No connection to the Internet
via the wireless connection.
No communication between
the iNID and i38HG
1. Check the data cable is properly
connected (Connecting the Data
Cable on page 11).
2. Check the NID, BROADBAND, and
SERVICE indicators on the i38HG,
they should light green.
3. Check the WIRELESS indicator on
the i38HG, it should light green.
4. Call your service provider if
problem persists.
Mis-match network name and/
or encryption key
1. Verify the network name (Setting
up the Wireless Network Name on
page 25).
2. Verify the encryption key (Securing
your Wireless Network on
page 26).
3. View the wireless AP status
(Viewing the Wireless AP Statistics
on page 86).
4. Check the SERVICE indicator on
the i38HG, it should light green.
5. Call your service provider if
problem persists.
Weak wireless signals.
Hissing or static sounds.
Radio interference 1. Change the wireless settings
(Customize Private Wireless
Settings on page 36).
2. Change the access point location
(Determining Wireless Access
Points Location on page 10).
3. Click on the Home page and
click Rescan to scan for a new
channel.
Table 4: Connection Issues (Continued)
Symptoms Problems What to Do…
iNID User Guide
82
The BROADBAND indicator
blinks green for an extended
period of time, then turns solid
red.
Broadband connection Failure Call your service provider if the
broadband connection failed to
connect after 10 minutes.
The SERVICE indicator lights
red.
Broadband service
authentication failure
Call your service provider if the
broadband connection failed to
connect after 10 minutes.
Table 5: VoIP Services Issues
Symptoms Problems What to Do…
No VoIP service VoIP services are not
subscribed.
1. Check your line status (Viewing
VoIP Service Status on page 89).
2. Call your service provider for VoIP
service.
No dial tone. Service is down. 1. Check your line status (Viewing
VoIP Service Status on page 89).
2. Verify if the phone is in the Active
mode.
−If yes, click Ring Now to test
the ring tone.
−If the phone does not ring,
check and make sure that the
RJ-11 is securely connected to
the phone port.
−If no, call your service
provider.
Table 4: Connection Issues (Continued)
Symptoms Problems What to Do…
Finding Solutions
83
Table 6: The Power Supply Unit Common Issues
Symptoms Problems What to Do…
The iPSU emits chirping
sound.
The backup battery life is
exhausted.
1. Check to see if the BATTERY
indicator on the IPSU is flashing
red.
2. Replace the battery (Replacing the
Battery on page 60).
The POWER indicator is
flashing red.
Normal behavior. 1. Flashing red indicates that the
power is provided by the backup
battery. The POWER button returns
to green when the AC power is
switched back.
2. If the home is not experiencing a
power outage, check to make sure
that the iPSU is plugged into a
working outlet.
3. No action is required.
Table 7: System Information Issues
Symptoms Problems What to Do…
Cannot change the i38HG
settings
Incorrect password. 1. Go to the Home page.
2. Click System Password at the
bottom of the Home page; the
Login page opens.
3. Click I forgot the password; the
Login page opens displaying your
password hint.
4. Enter your password and click
Submit.
5. Click I still can’t remember the
password if you still do not
remember the password, the
Reset System Password page
opens.
6. Enter information in all fields.
7. Click Submit.
iNID User Guide
84
Viewing Statistics
This section provides instructions to view the following statistics:
• Wireless access points on page 86
• HPNA coax on page 86
• HPNA phone line on page 87
• DSL bandwidth on page 88
• VoIP on page 89
To access the statistics page:
1. Enter http://gateway.2wire.net. The user interface Home page opens, displaying the aggregate
upstream and downstream bandwidths (Figure 18).
Figure 18: The Home Page
iNID User Guide
86
Viewing the Wireless AP Statistics
If you have multiple access points, each one is listed separately. The detailed wireless AP statistics shows
the aggregate of all interfaces (that is, HPNA and Ethernet) connected to the AP. This pane shows the total
received and transmitted packets and bytes as well as the total errors and discarded packets.
Viewing the HPNA Coax Statistics
The HPNA coax statistics shows the IPTV status.
1. Scroll down on the LAN Statistics page until you reach the HomePNA Network (Coax) pane (Figure 20).
Figure 20: The HPNA Coax Statistics Pane
Note: The information under the Private Network panel is automatically
generated.
Finding Solutions
87
2. View the HPNA Physical Link status.
−Up indicates that the operation is normal.
−Down indicates that the IPTV is not connected.
3. Verify that there are no CRC errors or dropped frames.
4. Scroll down to view the detailed information of each interface.
Viewing the HPNA Phone LIne Statistics
The HPNA phone line statistics shows the status of your phone lines and Internet speed throughout your
home.
1. Scroll down on the LAN Statistics page until you reach the HomePNA Network (Phoneline) pane
(Figure 21).
Figure 21: The HPNA Phoneline Statistics Pane
2. Scroll down to the HomePNA Network (Phoneline) pane and view the HPNA Physical Link status.
−Up indicates that the operation is normal.
−Down indicates that the HPNA phone line is not connected to the i38HG.
3. Verify that there are no CRC errors or dropped frames.
iNID User Guide
88
Viewing Individual DSL and Aggregate Bandwidth
1. Enter http://gateway.2wire.net on the address line; the user interface Home page opens (Figure 18).
2. Click the Broadband icon ( ) on the Home page; the Broadband Status page opens.
3. Scroll down the page to view the physical line 1 and physical line 2 detailed information.
Note: The number of physical lines displays is dependent on the number of
lines in use.
Finding Solutions
89
Viewing the VoIP Service Status
1. Enter http://gateway.2wire.net on the address line. The user interface Home page opens, displaying the
aggregate upstream and downstream bandwidths (Figure 18).
2. Click Services; the following page opens.
3. Click Voice; the Status page opens.
Note: The voice-over-IP service is disabled if you have not subscribed to the
service.
iNID User Guide
90
4. Click Line; the Lines page opens, displaying the line status as well as the phone and port numbers
associated with each line.
Finding Solutions
91
Viewing Logs
Logs provide an audit trail of activities that are helpful for troubleshooting and diagnostics purposes.
Viewing Events Logs
1. Enter http://gateway.2wire.net on the address line; the user interface Home page opens, displaying the
aggregate upstream and downstream bandwidths (Figure 18).
2. Click Settings; the System Information page opens.
iNID User Guide
92
3. Click Logs; the Event Log page opens.
4. Click Clear Log if you want to minimize the clutter from previous events when you are trying to diagnose
a problem.
5. Filter the log category from the Display Filter drop-down list.
6. Click Submit; the page refreshes and displays the logs of your selection.
7. View the log.
−Type: The type of the event: INF for information, ERR for errors, WRN for warning, and so forth.
−Date/Time: The date and time when the event occurs listing from the latest date on the top.
−Event Description: Includes the source and destination IP addresses as well as their ports, and a
brief description of the event.
Note: The log starts from the oldest to the latest date; that is, the latest log
appears at the bottom of the page.
iNID User Guide
94
3. Click Logs; the Event Log page opens.
4. Click System Log; the System Log page opens.
Finding Solutions
95
5. Click Clear Log if you want to minimize the clutter from previous events when you are trying to diagnose
a problem.
6. Select from the Select Device drop-down list the hardware device you want to view.
7. Filter the log category from the Display Filter drop-down list; the list is updated to your specification.
−ALM for alarms
−DBG for debug
−EMR for emergency
−ERR for errors
−FLT for faults
−NTC for notice
−INF for information
−WRN for warning
8. Click Submit; the page refreshes and displays the logs of your selection.
9. Click Insert Mark if you want to insert a delimitation point in the logs.
10. View the log.
−Type: The type of events: ERR for errors, INF for information, WRN for warning, and so forth.
−Date/Time: The date and time when the event occurs listing from the latest date on the top.
−Event Description: Includes a brief description of the event.
Note: The log starts from the oldest to the latest date; that is, the latest log
appears at the bottom of the page.
Note: The latest log appears at the bottom of the page; scroll down the page
to view your insertion mark.
Finding Solutions
97
3. Click Logs; the Event Log page opens.
4. Click Firewall Log; the Firewall Log page opens.
iNID User Guide
98
5. Click Clear Log if you want to minimize the clutter from previous events when you are trying to diagnose
a problem.
6. View the log.
−Date and Time: The date and time when the event occurs listing from the latest date on the top.
−Severity: ERR for errors, INF for information, WRN for warning, and so forth.
−Details: Includes the source and destination IP addresses as well as their ports, and a brief
description of the event.
Viewing Upgrade Logs
1. Enter http://gateway.2wire.net on the address line; the user interface Home page opens, displaying the
aggregate upstream and downstream bandwidths (Figure 18).
2. Click Settings; the System Information page opens.
Finding Solutions
99
3. Click Logs; the Event Log page opens.
4. Click Upgrade Log, the Upgrade Log page opens, displaying the software versions information.
iNID User Guide
100
101
Regulatory Information
Electrical
AC Adapter
The AC adapter is designed to ensure your personal safety and to be compatible with this equipment.
Please follow these guidelines:
• Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or
feet are wet.
• Allow adequate ventilation around the adapter. Avoid locations with restricted airflow.
• Connect the adapter to a proper power source. The voltage and grounding requirements are found on
the product case and/or packaging.
• Do not use the adapter if the cord becomes damaged.
• Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is
damaged or exposed to excess moisture.
Telecommunication Cord
Location - Electrical Considerations
Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL Listed
or CSA Certified Telecommunication Line Cord.
Warning: The electrical cord of this product must be plugged into a properly
grounded outlet or adapter. Failure to comply could result in an electric shock
hazard. If you do not know whether your outlet or adapter is properly
grounded, you should consult a licensed electrician.
Caution: Due to the risk of electrical shock or terminal damage, do not use
the terminal near water, including a bathtub, wash bowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool. Also, avoid using
this product during electrical storms. Avoid locations near electrical
appliances or other devices that cause excessive voltage fluctuations or emit
electrical noise (for example, air conditioners, neon signs, high-frequency or
magnetic security devices, or electric motors).
iNID User Guide
102
Equipment
Repairs
Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead,
contact your local 2Wire distributor or service provider for assistance. Failure to comply may void the
product warranty.
Location – Environmental Considerations
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. It is not waterproof or
dust proof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your
warranty.
Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
Keep the gateway away from direct sunlight and anything that radiates heat, such as a stove or a motor.
Declaration of Conformity
FCC Compliance
This device has been tested and certified as compliant with the regulations and guidelines set forth in the
Federal Communication commission - FCC part 15 and FCC part 68
Manufacturer: 2Wire, Inc.
Model: i38HG
Part 15 of FCC Rules
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate this
equipment.
Regulatory Information
103
TIA 968 (Part 68 of FCC Rules)
This equipment complies with the Telecommunication Industry Association TIA-968 (FCC part 68)
Telecommunication requirements. On the product is a label that contains, among other information, the FCC
registration number and ringer equivalence number (REN) for this equipment. If requested, this information
may be provided to the telephone company.
The REN is used to determine the quantity of devices that may be connected to the telephone line.
Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call.
In most, but not all areas, the sum of the RENs should not exceed five (5.0)
To be certain of the number of devices that may be connected to the line, as determined by the total RENs,
contact the telephone company to determine the maximum RENs for the calling area.
This terminal cannot be used on telephone-company-provided coin service. Connection to Party Line Service
is subject to state tariffs.
This equipment uses the following TIA1096 compliance jacks: RJ11C.
An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is
designed to be connected to the telephone network or premises wiring using a compatible modular jack
that is Part 68 compliant. If this equipment causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may be required. If advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of
your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make
changes in its facilities, equipment, operations, or procedures that could affect the operation of this
equipment. If this happens, the telephone company will provide advance notice in order for you to make the
necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment,
please contact 2Wire, or your local 2Wire distributor or service center in the U.S.A. for repair and/or warrant
information. If the trouble is causing harm to the telephone network, the telephone company may request
you to remove this equipment from the network until the problem is resolved. No repairs can be done by a
customer on this equipment. It is recommended that the customer install an AC surge arrestor in the AC
outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning
strikes and other electrical surges.
RF Exposure Information
This device was verified for RF exposure and found to comply with Council Recommendation 1999/519/EC
and FCC OET-65 RF exposure requirements.
Wi-Fi Only
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. For
additional compliance information, please reference FCC ID: PGR2Wi38HG.
MPE/SAR Labeling
Warning: While this device is in operation, a separation distance of at least
20 cm (8 inches) must be maintained between the radiating antenna inside
the Equipment Under Test (EUT) and the bodies of all persons exposed to the
transmitter in order to meet the FCC RF exposure guidelines. Making
changes to the antenna or the device is not permitted. Doing so may result in
the installed system exceeding RF exposure requirements. This device must
not be co-located or operated in conjunction with any other antenna or radio
transmitter. Installers and end users must follow the installation instructions
provided in this guide.
iNID User Guide
104