ARRIS CPR Connected Home Gateway User Manual

ARRIS Group, Inc. Connected Home Gateway Users Manual

Users Manual

Motorola Mobility, Inc., www.motorola.com

MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC.

All other product or service names are the property of their respective owners. All materials contained in this document

including artwork, images, and text are protected by United States copyright law. The materials may not be published,

redistributed, or altered without explicit permission from their respective owners.

587527-001-a 02/12

WELCOME TO MOTOROLA

CONNECTED HOME GATEWAY

QUICK INSTALL GUIDE

4home

CONNECTED HOME GATEWAY

ADDITIONAL INFORMATION

Service and Support

If you experience problems during the installation process that cannot be

resolved through the Setup Wizard or if you need assistance with the kit,

please contact our technical support.

Website: support.my4home.net

Phone: 1.888.944.4357

Write down your username, password, and Connected Home Gateway MAC

address for your records. The Connected Home Gateway MAC address is

located on the bottom of the device as shown in the illustration below.

Username

Password

MAC address

Home Services

Gateway

Remote Controller

Door/Window SensorLamp Module

Fixed IP Camera

Smart Appliance

Module

Step 1

In the Box

Your starter kit contains several devices that are designed to work

together. As you unpack the kit, please make sure that all components

are present.

Step 2

Launch the Setup Wizard

The Setup Wizard is an application designed to guide you through the

process of setting up your Managed Home Services gateway and

included home control and monitoring devices.

Step 3

Enjoy Your Services

Congratulations! You have successfully set up your starter kit.

Here are just some of the exciting features of the Motorola Connected

Home Gateway Services:

1. Click on the URL in your Welcome email

2. Setup Wizard will open in a browser window

3. Follow the instructions in the Setup Wizard

HOME MONITORING

Set up additional cameras to check on your home and family

members while you are away.

HOME CONTROL

Take advantage of camera sensors, scenes, and schedules to control

your home locally and remotely.

VIDEO RECORDINGS

Control your personal recordings and share them with your family and

friends.

MESSAGING

Be notiﬁed upon events via email on your computer or SMS text mes-

sages on your mobile phone.

You may not:

(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part,

to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate

the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate,

decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the

Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be

displayed, any copyright notices or startup message contained in the Software programs or

documentation. (5) Export the Software or the Product components in violation of any United States

export laws.

The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation

or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility.

MOTOROLA MOBILITY AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED

WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL

NOT USE THE PRODUCT FOR SUCH PURPOSES.

Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks

and all other intellectual property rights subsisting in the foregoing, and all adaptations to and

modifications of the foregoing shall at all times remain with Motorola Mobility and its third party

licensors. Motorola Mobility retains all rights not expressly licensed under this License. The Software,

including any images, graphics, photographs, animation, video, audio, music and text incorporated

therein is owned by Motorola Mobility or its third party licensors and is protected by United States

License, the copying, reproduction, distribution or preparation of derivative works of the Software, any

portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions.

Nothing in this License constitutes a waiver of Motorola Mobility’s rights under United States copyright

law.

This License and your rights regarding any matter it addresses are governed by the laws of the

Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL

TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.

Motorola Mobility is not responsible for any third party software that is provided as a bundled

application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the

Product.

U.S. GOVERNMENT RESTRICTED RIGHTS

The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or

disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights

in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is

Motorola Mobility, 101 Tournament Drive, Horsham, PA 19044.

by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written

permission from Motorola Mobility, Inc.

Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without

obligation on the part of Motorola Mobility to provide notification of such revision or change. Motorola Mobility provides

this publication without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of

merchantability and fitness for a particular purpose. Motorola Mobility may make improvements or changes in the

product(s) described in this publication at any time.

MOTOROLA MOBILITY and the Stylized M Logo are trademarks or registered trademarks of Motorola Mobility

Trademark Holdings, LLC. This product incorporates copyright protection technology that is protected by U.S. patents and

other intellectual property rights. Reverse engineering or disassembly is prohibited. Dolby®, Dolby Digital, Dolby

Surround®, Pro Logic® and the double-D symbol are registered trademarks of Dolby Laboratories; Dolby Digital is

manufactured. All other product or service names are the property of their respective owners.

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01/12

SOFTWARE LICENSE, SAFETY, AND REGULATORY INFORMATION

IMPORTANT SAFETY INSTRUCTIONS

When using your equipment, always follow basic safety precautions to reduce the risk of fire,

electric shock, and injury to persons, including the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for future

reference.

 Comply with all warning and caution statements in the instructions. Observe all warning and

caution symbols that are affixed to this device.

 This device was qualified under test conditions that included the use of the supplied cables

between system components. To ensure regulatory and safety compliance, use only the

provided power and interface cables and install them properly.

 Different types of cord sets may be used for connections to the main supply circuit. Use

only a main line cord that complies with all applicable device safety requirements of the

country of use.

 Installation of this device must be in accordance with national wiring codes and conform to

local regulations.

 Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to

plugs and convenience receptacles, and examine the point where they exit from the device.

 Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration and

dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not

spray cleaners directly on the device or use forced air to remove dust.

 Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or

laundry tub, in a wet basement, or near a swimming pool.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

 This device should not be used in an environment that exceeds 40º C.

 TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR

MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT

PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.

 SAVE THESE INSTRUCTIONS

 For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device due to lightning and power surges.

This device complies with Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) this device may not

cause interference, and (2) this device must accept any interference,

including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement:

This equipment complies with IC RSS-102 radiation exposure limits set forth

for an uncontrolled environment. This equipment should be installed and

operated with minimum distance 20cm between the radiator & your body.

FCC COMPLIANCE STATEMENTS

For a Class B Digital Devices

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses and can radiate

radio frequency energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by Motorola Mobility for compliance could

void the user’s authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation.

FCC COMPLIANCE PART 15 SUB-PART C

Wireless LAN Information

This Wireless LAN product uses Direct Sequence Spread Spectrum (DSSS) radio technology. It is designed to

be inter-operable with any other wireless DSSS type product that complies with:

 The IEEE 802.11 Standard on Wireless LANs (Revision N), as defined and approved by the

Institute of Electrical Electronics Engineers.

 The Wireless Fidelity (WiFi) certification as defined by the Wireless Ethernet Compatibility

Alliance (WECA).

Wireless LAN and your Health

This device, like other radio devices, emits radio frequency electromagnetic energy, but operates within

the guidelines found in radio frequency safety standards and recommendations.

Restrictions on Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the proprietor of

the building or responsible representatives of the organization. For example, using wireless equipment

in any environment where the risk of interference to other devices or services is perceived or identified

as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization

or environment (such as airports), you are encouraged to ask for authorization to use the device prior to

turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized

modification of the devices included with this product, or the substitution or attachment of connecting

cables and equipment other than specified by the manufacturer. Correction of interference caused by

such unauthorized modification, substitution, or attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of

government regulations that may arise from failing to comply with these guidelines.

FCC Certification

This product contains a radio transmitter and accordingly has been certified as compliant with 47 CFR

Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled

with FCC ID and the FCC logo.

CAUTION: Exposure to Radio Frequency Radiation. To comply with the FCC RF exposure compliance

requirements, the separation distance between the antenna and any person’s body (including hands,

wrists, feet and ankles) must be at least 20 cm (8 inches).

Industry Canada (IC)

The wireless radio of this device complies with RSS 210 and RSS 102 of Industry Canada.

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

SPECIAL SYMBOLS THAT MIGHT APPEAR ON THE EQUIPMENT

The exclamation point, within an equilateral triangle, is intended to alert

the user to the presence of important installation, servicing, and

operating instructions in the documents accompanying the equipment.

This symbol indicates that dangerous voltage levels are present within

the equipment. These voltages are not insulated and may be of

sufficient strength to cause serious bodily injury when touched. The

symbol may also appear on schematics.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on a Motorola Mobility product, do not dispose of the product with

residential or commercial waste.

Recycling your Motorola Mobility Equipment

Please do not dispose of this product with your residential or commercial waste. Some

countries or regions, such as the European Union, have set up systems to collect and recycle

electrical and electronic waste items. Contact your local authorities for information about

practices established for your region. If collection systems are not available, call Motorola

Mobility Customer Service for assistance. Please visit www.Motorola

Mobility.com/recycle for instructions on recycling.

SOFTWARE LICENSE INFORMATION

Motorola Mobility, Inc.

101 Tournament drive, Horsham, PA 19044

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY

SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA

MOBILITY’S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS

LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE

YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A

LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA MOBILITY. THE TERMS OF THIS LICENSE APPLY

TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN

THE RECEIVER AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS,

DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE

OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND.

The Software includes associated media, any printed materials, and any “on-line” or electronic documentation. Software

provided by third parties may be subject to separate end-user license agreements from the manufacturers of such

Software. The Software is never sold. Motorola Mobility licenses the Software to the original customer and to any

subsequent licensee for personal use only on the terms of this License. Motorola Mobility and its third party licensors

retain the ownership of the Software.

You may:

USE the Software only in connection with the operation of the Product.

TRANSFER the Software (including all component parts and printed materials) permanently to another

person, but only if the person agrees to accept all of the terms of this License. If you transfer the

Software, you must at the same time transfer the Product and all copies of the Software (if applicable)

to the same person or destroy any copies not transferred.

TERMINATE this License by destroying the original and all copies of the Software (if applicable) in

whatever form.

ARRIS CPR Connected Home Gateway User Manual

ARRIS Group, Inc. Connected Home Gateway Users Manual

Users Manual

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