ARRIS SVG2500 SURFboard Voice Gateway User Manual SURFboard Wireless Voice Gateway

ARRIS Group, Inc. SURFboard Voice Gateway SURFboard Wireless Voice Gateway

Contents

Manual Part 1

USER GUIDE SVG2500 SURFboard® Wireless Voice Gateway
This document is uncontrolled pending incorporation in PDM i SAFETY AND REGULATORY INFORMATION IMPORTANT SAFETY INSTRUCTIONS — when using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must be installed and used in strict accordance with manufacturer’s instructions as described in the user documentation that is included with the device. • Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device. • To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device. • This device was qualified under test conditions that included the use of the supplied cables between systems components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly. • Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use. • Installation of this device must be in accordance with national wiring codes and conform to local regulations. • Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. • Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. • Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. • Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. • Place device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. • Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. • Place this device on a stable surface. • It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. • Postpone installation until there is no risk of thunderstorm or lightning activity in the area. • Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.
This document is uncontrolled pending incorporation in PDM ii • Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. • CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord, or national equivalent. • Disconnect TNV circuit connector(s) before disconnecting power. • Disconnect TNV circuit connector before removing cover. • Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. • Do not use the telephone to report a gas leak in the vicinity of the leak. • Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible disposal instructions. • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. SAVE THESE INSTRUCTIONS Note to CATV System Installer - This reminder is provided to call the CATV system installer’s attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
This document is uncontrolled pending incorporation in PDM iii SAFETY REQUIREMENTS FOR THE SVG2500 LITHIUM-ION BATTERY You must properly handle the SVG2500 lithium-ion rechargeable battery to ensure your safety. Improper handling can cause leakage, heat, smoke, explosion, or fire resulting in damage to the equipment or the user. Use the SVG2500 battery only in the SVG2500 SURFboard Wireless Voice Gateway. • CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only Motorola approved batteries, Motorola part number 515757-001 and 538043-001. Dispose of used batteries according to the instructions. • Do not use the battery where static electricity is generated. • Do not heat the battery or discard into a fire. Keep the battery away from high-temperature locations. • Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color, or a change in shape. When discarding, place insulated tape over the battery terminals. • The battery should be stored out of the reach of children. • Do not store the battery close to metal objects. • If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets into your eye, do not rub the eye. Rinse with water and immediately seek medical care. Left untreated, the battery fluid could cause damage to the eye. • Ensure that the battery does not receive any strong impacts, such as dropping or striking with a hard object. • At the end of battery life, the SVG2500 battery must be disposed of properly and may need to be recycled. Contact your local recycling center for proper disposal methods. • Do not expose the battery to ultrasonic energy. • Do not disassemble, modify, or attempt to repair the battery. • Before installation, the battery should not be subjected to temperatures below –10ºC or above +60ºC (14º F to 140º F). After initial customer usage (initially charged above shipping charge state), the battery should not be subjected to temperatures outside the operating temperature range: • Battery Pack External Exposure Operating Temperature Range: Charging: 0.0°C to +45.0°C (0º F to 113º F) Discharging: –10.0°C to +60.0°C (14º F to 140º F)
This document is uncontrolled pending incorporation in PDM iv IMPORTANT VOIP SERVICE INFORMATION When using this VoIP device, you CANNOT make any calls, including an emergency call, and E911 location services WILL NOT be available, under the following circumstances: • Your broadband ISP connection goes down, is lost or otherwise fails. • You lose electrical power. When using this VoIP device, you may be able to make an emergency call to an operator, but E911 location services may not be available under the following circumstances: • You have changed the physical address of your VoIP device, and you did not update or otherwise advise your VoIP service provider of this change. • You are using a non-U.S. telephone number. • There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment. FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment. FCC RADIATION EXPOSURE STATEMENT This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches). This transmitter must not be co-located or operation in conjunction with any other antenna or transmitter. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.
This document is uncontrolled pending incorporation in PDM v INDUSTRY CANADA (IC) STATEMENT This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: 1. This device may not cause interference, and 2. This device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate with the antennas listed below, and having a maximum gain of 2 dB. Antennas not included in this list or having a gain greater than 2 dB are strictly prohibited for use with this device. The required antenna impedance is 50 ohms. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for successful communications. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. IC RADIATION EXPOSURE STATEMENT IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. WIRELESS LAN INFORMATION This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) radio technology. The device is designed to be inter-operable with any other wireless DSSS product that complies with: • The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by the Institute of Electrical Electronics Engineers • The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). RESTRICTIONS ON THE USE OF WIRELESS DEVICES In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user. The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.
This document is uncontrolled pending incorporation in PDM vi SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. Please read the SVG2500 User Guide or visit the Motorola website to learn how to protect your network. INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. Declare under our sole responsibility that the SVG2500 SURFboard Wireless Voice Gateway To which the declaration relates is in conformity with the following standards: EN 60950-1 EN 300 328 EN 301 489-1/-17 EN 61000-3-2 EN 61000-3-3 The following provisions of the Directive(s) of the Council of the European Union: EMC Directive 2004/108/EC Low Voltage Directive 2006/95/EC R&TTE Directive 1999/5/EC Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.
This document is uncontrolled pending incorporation in PDM vii SOFTWARE LICENSE SVG2500 SURFboard Wireless Voice Gateway Motorola, Inc. Connected Home Solutions Business (“Motorola”) 101 Tournament Drive, Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING, OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT. The Software includes associated media, any printed materials, and any “on-line” or electronic documentation, as well as any updates, revisions, bug fixes, or drivers obtained by you from Motorola or your service provider. Software provided by 3rd parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software. You may: USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not: (1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble, or reverse engineer the Software, including, but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter, or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation, or aircraft communications; or in design, construction, operation, or maintenance of any nuclear facility. MOTOROLA AND ITS 3rd PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks, and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing, shall at all times remain with Motorola and its 3rd party licensors.
This document is uncontrolled pending incorporation in PDM viii Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any 3rd party software provided as a bundled application, or otherwise, with the Software. U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication, or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/ manufacturer is Motorola, Inc., Connected Home Solutions Business, 101 Tournament Drive, Horsham, PA 19044.
This document is uncontrolled pending incorporation in PDM ix WARRANTY INFORMATION SVG2500 SURFboard Voice Modem Motorola, Inc., Connected Home Solutions Business (“Motorola”) What is my limited warranty? A limited warranty for this Product (including Software) is provided by Motorola to your distributor, cable operator, or Internet service provider, as applicable. Please contact your cable operator or Internet service provider (“Service Provider”) for details. Motorola does not warrant that any Software will perform error-free or without bugs. Motorola’s warranty shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing, or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. Motorola’s warranty applies only to a Product that is manufactured by Motorola and identified by Motorola-owned trademarks, trade names, or product identification logos affixed to the Product. MOTOROLA DOES NOT WARRANT THIS PRODUCT DIRECTLY TO YOU, THE END USER. EXCEPT AS DESCRIBED IN THIS SECTION “WARRANTY INFORMATION,” THERE ARE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT. MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS,” ANY SOFTWARE SUPPLIED BY 3RD PARTIES. What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. How long does this Limited Warranty last? Contact your Service Provider for details. What you must do to obtain warranty service. For Product customer service, technical support, warranty claims, questions about your Internet service or connection, contact your Service Provider. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Motorola’s warranty is governed by the laws of the Commonwealth of Pennsylvania, excluding its conflict of laws principles and excluding the provisions of the United Nations.
This document is uncontrolled pending incorporation in PDM x © 2007 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Windows is a registered trademark and Vista is a trademark of Microsoft Corporation in the U.S. and/or other countries. Linux® is a registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other countries. Macintosh is a registered trademark of Apple Computer, Inc. Adobe, Adobe Acrobat, and Adobe Acrobat Reader are registered trademarks of Adobe Systems, Inc. All other product or service names are property of their respective owners .No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
This document is uncontrolled pending incorporation in PDM xi CONTENTS 1 Overview ................................................................................................................................................................1 Easy Setup.........................................................................................................................................................2 Network Connection Types.............................................................................................................................2 Powerful Features in a Single Unit................................................................................................................3 Sample Hybrid LAN...................................................................................................................................3 Optional Accessories...............................................................................................................................4 VoIP Telephone Service with Your SVG2500................................................................................................5 Telephone Features Supported by the SVG2500..................................................................................5 Cell Phone Pairing and the SVG2500 Wi-Fi Feature ............................................................................6 Top Panel ...........................................................................................................................................................7 Rear Panel.........................................................................................................................................................9 Bottom Label on the SVG2500 ......................................................................................................................10 SVG2500 LAN Choices...................................................................................................................................10 Wireless LAN...........................................................................................................................................11 Wired Ethernet LAN................................................................................................................................12 USB Connection......................................................................................................................................14 Security............................................................................................................................................................15 Firewall .....................................................................................................................................................16 DMZ...........................................................................................................................................................16 Port Triggering.........................................................................................................................................16 Wireless Security....................................................................................................................................17 Port Forwarding ......................................................................................................................................17 Virtual Private Networks........................................................................................................................17 2 Installation ...........................................................................................................................................................19 Before You Begin............................................................................................................................................19 Precautions.....................................................................................................................................................20 Signing Up for Service...................................................................................................................................21 Computer System Requirements .................................................................................................................21 Installing the Battery .....................................................................................................................................22 Connecting the SVG2500 to the Cable System ..........................................................................................24 Cabling the LAN..............................................................................................................................................25 Installing USB Drivers ...................................................................................................................................25 Installing the Windows 2000 USB Driver.............................................................................................26 Installing the Windows XP USB Driver ...............................................................................................28 Installing the Windows Vista USB Driver............................................................................................30 Connecting a PC to the SVG2500 USB Port................................................................................................32
This document is uncontrolled pending incorporation in PDM CONTENTS xii Obtaining an IP Address for an Ethernet Connection.............................................................................. 32 Windows 2000 or Windows XP ............................................................................................................ 33 Windows Vista........................................................................................................................................ 34 Linux ......................................................................................................................................................... 35 Macintosh or UNIX ................................................................................................................................35 Configuring TCP/IP ........................................................................................................................................ 35 Configuring TCP/IP in Windows 2000.................................................................................................. 36 Configuring TCP/IP in Windows XP..................................................................................................... 39 Configuring TCP/IP in Windows Vista................................................................................................. 41 Verifying the IP Address in Windows 2000 or Windows XP............................................................ 44 Verifying the IP Address in Windows Vista........................................................................................ 46 Installing the Telephone for VoIP ................................................................................................................ 48 Wall Mounting Your SVG2500 ...................................................................................................................... 49 Wall Mounting Template ....................................................................................................................... 51 3 Basic Configuration........................................................................................................................................... 53 Starting the SVG2500 Configuration Manager (CMGR)........................................................................... 53 SVG2500 Menu Options Bar......................................................................................................................... 55 SVG2500 Submenu Options .................................................................................................................. 56 Changing the SVG2500 Default Password................................................................................................. 56 Restore Factory Defaults ...................................................................................................................... 57 Getting Help.................................................................................................................................................... 57 Gaming Configuration Guidelines ............................................................................................................... 58 Configuring the Firewall for Gaming.................................................................................................... 58 Configuring Port Triggers...................................................................................................................... 58 Configuring a Gaming DMZ Host ......................................................................................................... 58 Exiting the SVG2500 Configuration Manager ............................................................................................ 59 4 SVG2500 Status Pages ...................................................................................................................................... 61 Status Software Page................................................................................................................................... 61 Status Connection Page............................................................................................................................... 62 Status Security Page .................................................................................................................................... 63 Changing the SVG2500 Default Password.......................................................................................... 63 Status Diagnostics Page .............................................................................................................................. 64 Ping Utility ............................................................................................................................................... 64 Testing Network Connectivity with the SVG2500 .............................................................................. 64 Traceroute Utility.................................................................................................................................... 65 Status Event Log Page.................................................................................................................................. 66 5 SVG2500 Basic Pages ....................................................................................................................................... 67 Basic Setup Page.......................................................................................................................................... 67
This document is uncontrolled pending incorporation in PDM CONTENTS xiii Basic DHCP Page...........................................................................................................................................69 Basic DDNS Page ..........................................................................................................................................70 Basic Backup Page........................................................................................................................................70 Restoring Your SVG2500 Configuration................................................................................................70 Backing Up Your SVG2500 Configuration ............................................................................................71 6 SVG2500 Advanced Pages................................................................................................................................73 Advanced Options Page................................................................................................................................73 Advanced IP Filtering Page ..........................................................................................................................75 Advanced MAC Filtering Page.....................................................................................................................76 Setting a MAC Address Filter................................................................................................................76 Advanced Port Filtering Page ......................................................................................................................77 Advanced Port Forwarding Page ................................................................................................................78 Advanced Port Triggers Page ......................................................................................................................79 Advanced DMZ Host Page ...........................................................................................................................80 Setting Up the DMZ Host.......................................................................................................................80 Advanced Routing Information Protocol Setup Page ..............................................................................81 7 SVG2500 Firewall Pages....................................................................................................................................83 Firewall Web Content Filter Page ................................................................................................................84 Firewall Local Log Page ................................................................................................................................85 Firewall Remote Log Page ............................................................................................................................86 8 SVG2500 Parental Control Pages.....................................................................................................................87 Parental Control User Setup Page...............................................................................................................87 Parental Control Basic Setup Page.............................................................................................................89 Parental Control ToD Access Policy Page .................................................................................................90 Parental Control Event Log Page.................................................................................................................91 9 SVG2500 Wireless Pages ..................................................................................................................................93 Setting Up Your Wireless LAN......................................................................................................................93 Encrypting Wireless LAN Transmissions ...................................................................................................94 Wireless 802.11b/g Basic Page....................................................................................................................95 Wireless 802.11b/g Privacy Page ................................................................................................................97 Wireless 802.11b/g Access Control Page.................................................................................................100 Wireless 802.11b/g Advanced Page..........................................................................................................101 Wireless Bridging Page ..............................................................................................................................102 Wireless 802.11b/g Wi-Fi Multimedia Page .............................................................................................103 Wireless 802.11b/g Guest Network Page .................................................................................................105 Configuring the Wireless Clients ...............................................................................................................107 Configuring a Wireless Client for WPA .............................................................................................107 Configuring a Wireless Client for WEP..............................................................................................108
This document is uncontrolled pending incorporation in PDM CONTENTS xiv Configuring a Wireless Client with the Network Name (SSID)..................................................... 108 10 SVG2500 VPN Pages...................................................................................................................................... 109 VPN Basic Page........................................................................................................................................... 109 VPN IPsec Page........................................................................................................................................... 110 VPN L2TP/PPTP Page ................................................................................................................................. 114 VPN Event Log Page ................................................................................................................................... 115 11 SVG2500 MTA Pages ..................................................................................................................................... 117 MTA Status Page......................................................................................................................................... 117 MTA DHCP Page.......................................................................................................................................... 117 MTA QoS Page............................................................................................................................................. 118 MTA Provisioning Page .............................................................................................................................. 119 MTA Event Log ............................................................................................................................................. 120 12 SVG2500 Battery Pages ................................................................................................................................121 Battery Controller Page.............................................................................................................................. 121 Battery UPS Page........................................................................................................................................ 122 Battery Interface Delay Page.................................................................................................................... 122 13 Troubleshooting.............................................................................................................................................. 123 Solutions ....................................................................................................................................................... 123 Front-Panel Lights and Error Conditions.................................................................................................. 124 Removing USB Drivers ............................................................................................................................... 124 Removing the USB Driver in Windows 2000 .................................................................................... 124 Removing the USB Driver in Windows XP ....................................................................................... 126 Running the Motorola USB Driver Removal Utility................................................................................. 126 14 Contact Us....................................................................................................................................................... 129 15 Frequently Asked Questions ........................................................................................................................ 131 16 Specifications................................................................................................................................................. 133 17 Glossary........................................................................................................................................................... 137
This document is uncontrolled pending incorporation in PDM 1 1 OVERVIEW Thank you for purchasing a Motorola® SVG2500 SURFboard Wireless Voice Gateway for your home, home office, or small business/enterprise. Applications where the Motorola SVG2500 is especially useful include: • Households with multiple computers requiring a network connection and Internet access • Small businesses or home offices requiring fast, affordable, and secure Internet access • Households and home offices requiring more affordable telephone access with a Voice-Over-Internet-Protocol (VoIP) connection through the Internet • Internet gamers desiring easier setup for: • Programs such as DirectX® 7 or DirectX® 8 • Sites such as MSN Games by Zone.com or Battle.net® • Video conferencing A home network enables you to share information between two or more computers. You can connect your home network to the Internet through your cable TV system. The SVG2500 is the central connection point between your computers and the Internet. It directs (routes) information between the computers connected to your home network. A built-in cable modem transmits information between your home network and the Internet.
This document is uncontrolled pending incorporation in PDM 1 OVERVIEW 2 An SVG2500 offers the following standard features: • Combines five separate products — a DOCSIS® cable modem, IEEE 802.11g wireless access point (with Wi-Fi™), Ethernet 10/100Base-T connections, two VoIP Internet telephone connections, and firewall — into one compact unit • Enables you to create a custom network sharing a single broadband connection, files, and peripherals, with or without wires • Advanced firewall for enhanced network security for wired and wireless users • Provides easy setup For the most recent documentation, visit the Cable Modems and Gateways page on the Motorola website: http://broadband.motorola.com/consumers/support/default.asp. This product is subject to change. Easy Setup It is much easier to configure a local area network (LAN) using an SVG2500 than using traditional networking equipment: • The Installation Assistant application on the SVG2500 Installation CD-ROM enables easy connection to the cable network. • For basic operation, most default settings require no modification. • The SVG2500 Configuration Manager (CMGR) provides a graphical user interface (GUI) for easy configuration of necessary wireless, Ethernet, router, DHCP, and security settings. For information about using the SVG2500 Configuration Manager, see Section 3, Basic Configuration. Network Connection Types The SVG2500 provides different network connection types for your computers to exchange data. The connection between your computers and the SVG2500 may be with a wireless or a wired connection or a combination of the two. Your network can use one or any combination of all the following network connections: • Ethernet local area network (LAN) • Wireless LAN (IEEE 802.11g that also supports IEEE 802.11b wireless clients) • Wi-Fi (Wireless Fidelity) connections to Wi-Fi enabled devices • Universal Serial Bus (USB)

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