ARRIS SVG7782HH Wireless voice cable modem gateway User Manual
ARRIS Taiwan, Ltd. Wireless voice cable modem gateway
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User Manual
b
User Guide
Motorola SURFboard®
SVG7782 Wireless Voice Cable Modem
Gateway
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©2012 Motorola Mobility, LLC. All rights reserved.
MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or
service names are the property of their respective owners.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from Motorola, LLC. Motorola reserves the right to revise this publication and to
make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.
Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual
at any time.
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Safety and Regulatory Information
IMPORTANT SAFETY INSTRUCTIONS
• Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety
precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation
that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this
device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing.
Do not place objects filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure
regulatory and safety compliance, use only the provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies
with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power
supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords,
frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular
attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the
device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the
blades exposed.
• Place this device on a stable surface.
• Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV
wall outlet.
• Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the
cable modem or user’s PC.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid
damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and
humidity and keep the device free from vibration and dust.
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• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or
use forced air to remove dust.
• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning
and power surges.
• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the
device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions.
Refer all servicing to qualified service personnel.
• This device should not be used in an environment that exceeds 104º F (40º C).
SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and 820.100
of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall
be connected to the grounding system of the building, as close to the point of cable entry as practical.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to
operate the equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure
compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles)
must be at least 20 cm (8 inches).
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in
this filing.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the
factory to match the intended destinations. The firmware setting is not accessible by the end user.
AVIS D'INDUSTRIE CANADA (IC)
Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes :
• Cet appareil ne doit pas causer d'interférences et
• Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non désiré.
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Cet appareil numérique de classe B est conforme à la norme NMB-003 du Canada.
Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz.
AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux,
les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur
Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz
et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–
réseau local (LAN-EL).
DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS
NOTE IMPORTANTE : cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement
non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de
rayonnement et votre corps.
INDUSTRY CANADA (IC) STATEMENT
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
• This device may not cause interference, and
• This device must accept any interference, including interference that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency
band is restricted to indoor use only.
High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands.
These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.
IC RADIATION EXPOSURE STATEMENT
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple
Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that
comply with:
• The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of
Electrical Electronics Engineers
• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible
representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other
devices or services is perceived or identified as harmful.
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If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are
encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included
with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer.
Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may
arise from failing to comply with these guidelines.
Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by
unauthorized users. For more information on how to protect your network, see Changing the Default Password in the SVG7782 User Guide
for instructions or visit the Motorola website.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with residential or
commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions,
such as the European Union, have set up systems to collect and recycle electrical and electronic waste
items. Contact your local authorities for information about practices established for your region. If
collection systems are not available, call Motorola Customer Service for assistance. Please visit
www.motorola.com/recycle for instructions on recycling.
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Contents
Safety and Regulatory Information .........................................................................................................................i
Getting Started .........................................................................................................................................................1
Introduction .................................................................................................................................................................1
In the Box ...................................................................................................................................................................1
Additional Items You May Need ..........................................................................................................................2
System Requirements ................................................................................................................................................2
Contact Information ....................................................................................................................................................2
Product Overview .....................................................................................................................................................1
Front Panel ..................................................................................................................................................................1
Wi-Fi Protected Setup (WPS) ...............................................................................................................................2
Rear Panel ...................................................................................................................................................................3
Gateway Label ............................................................................................................................................................4
Installing the Gateway .............................................................................................................................................5
Connecting to Your Computer ....................................................................................................................................5
Testing the Gateway Connections .............................................................................................................................6
Setting Up an Internet Connection .............................................................................................................................6
Connecting Your MoCA-Enabled Devices ..................................................................................................................7
Setting Up a Wireless Network Connection ..........................................................................................................8
Setting Up a Wireless Network on Your Computer ...................................................................................................8
Using the WPS Pairing Button ....................................................................................................................................8
Testing Your Wireless Network Connection ..............................................................................................................9
Accessing the Gateway ........................................................................................................................................ 10
Starting the Gateway Web Manager ....................................................................................................................... 10
Changing Your User Name and Password .............................................................................................................. 12
Gateway Web Manager Menu Options................................................................................................................... 13
Getting Help ............................................................................................................................................................. 14
Exiting the SVG7782 Web Manager ........................................................................................................................ 14
Protecting Your Wireless Network ...................................................................................................................... 15
Changing the Default Password .............................................................................................................................. 15
Setting Up the Firewall ............................................................................................................................................ 17
Basic Firewall .................................................................................................................................................... 17
Firewall Web Filter ............................................................................................................................................ 19
Firewall Local Log ............................................................................................................................................. 20
Firewall Remote Log ......................................................................................................................................... 21
Setting Up the DMZ Host ........................................................................................................................................ 22
Monitoring Your Network .................................................................................................................................... 23
Viewing the Gateway Software Information ........................................................................................................... 23
Viewing the Gateway Status ................................................................................................................................... 24
Backing up Your Gateway Settings ......................................................................................................................... 25
Restoring Your Gateway Settings ........................................................................................................................... 25
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Troubleshooting .................................................................................................................................................... 26
Solutions .................................................................................................................................................................. 26
Front Panel LED Icons and Error Conditions ........................................................................................................... 27
Warranty Information............................................................................................................................................ 28
Tables
Table 1 – SVG7782 Package Contents .......................................................................................................................1
Table 2 – SVG7782 Front Panel LED Icons ................................................................................................................1
Table 3 – SVG7782 Rear Panel Ports & Connectors ..................................................................................................3
Table 4 – SVG7782 Web Manager Menu Options Bar ............................................................................................ 13
Table 5 – Troubleshooting Solutions ........................................................................................................................ 26
Table 6 – Front Panel LED Icons and Error Conditions ............................................................................................ 27
Figures
Figure 1 – SVG7782 Front View .................................................................................................................................1
Figure 2 – SVG7782 Rear View ..................................................................................................................................3
Figure 3 – SAMPLE SVG7782 Gateway Label ...........................................................................................................4
Figure 4 – SVG7782 Connection Diagram ..................................................................................................................5
Figure 5 – SVG7782 Login Screen ........................................................................................................................... 10
Figure 6 – SVG7782 Status Connection Screen ...................................................................................................... 11
Figure 7 – Change User Name ................................................................................................................................ 12
Figure 8 – Change User Password .......................................................................................................................... 13
Figure 9 – Status Security Screen ........................................................................................................................... 16
Figure 10 – Change User Password ........................................................................................................................ 16
Figure 11 – Firewall Basic Web Content Filter Page ............................................................................................... 18
Figure 12 – Firewall Web Filtering Page .................................................................................................................. 19
Figure 13 – Firewall Local Log Page ........................................................................................................................ 20
Figure 14 – Firewall Remote Log Page.................................................................................................................... 21
Figure 15 – Advanced DMZ Host Page ................................................................................................................... 22
Figure 16 – SVG7782 Status Software Page ........................................................................................................... 23
Figure 17 – SVG7782 Status Connection Page ....................................................................................................... 24
Figure 18 – SVG7782 Basic Backup/Restore Page .................................................................................................. 25
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Getting Started
Introduction
The Motorola SURFboard® SVG7782 DOCSIS® 3.0 Wireless Voice Cable Modem Gateway is a
combination wireless voice cable modem and router with MoCA (Multimedia over Coax) device that
provides wireless high-speed data and multimedia service access on your home network. With built-in
MoCA technology, the SVG7782 also provides high-speed Internet access to multiple MoCA-enabled
devices using the existing coaxial cable connection in your home. The SVG7782 includes a Wi-Fi Pairing
option for quick and easy connections for your wireless devices.
This guide provides instructions for installing and configuring the SVG7782 gateway, setting up a secure
wireless network connection, and managing your gateway and network configurations.
In the Box
Before installing your new wireless gateway, check that the following items are included in the box with
the gateway. If any items are missing, please contact Motorola Broadband Technical Support at:
1-877-466-8646.
Table 1 – SVG7782 Package Contents
ITEM DESCRIPTION
Power Cord
Provides power to the gateway through
an electrical outlet connection
10/100/1000 Base-T
Ethernet Cable
Standard Category 5, or higher, cable for
connecting to the network
Software License &
Regulatory Card
Contains software license, warranty, and
safety information for the gateway
SVG7782 Quick Start
Guide
Provides basic information for connecting
the gateway
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Additional Items You May Need
• Coaxial cable, if one is not already connected to a cable outlet
• RF splitter (for additional coaxial cable connections, e.g., multi-room MR-DVR)
System Requirements
• High-speed Internet access account
• Compatible operating systems:
ο Windows® 8
ο Windows Vista™, Service Pack 1 or later
ο Windows 7
ο Windows XP, Service Pack 2 or later
ο Mac® 10.4 or higher
ο UNIX®
ο Linux®
Contact Information
For technical support and additional Motorola product information, please visit the Motorola Support
website at www.motorola.com/us/support.
Motorola Broadband Technical Support is also available at 1-877-466-8646. When you call, you will need
the following information from the gateway product label located on the bottom of the gateway:
• Gateway model number (SVG7782)
• HFC MAC ID
• Gateway serial number (S/N)
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Product Overview
Front Panel
Figure 1 – SVG7782 Front View
Table 2 – SVG7782 Front Panel LED Icons
BUTTON/LED
ICON
FLASHING
ON
WPS
button
Not applicable — no LED on button Not applicable — no LED on button See Wi-Fi
Protected Setup (WPS) for more information
Not applicable — icon does not flash Green: Power is properly connected
Scanning for a downstream (receive)
channel connection
Green: Non-bonded downstream channel is
connected
Blue*: High-speed Internet connection with
bonded downstream channels
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BUTTON/LED
ICON
FLASHING
ON
Scanning for an upstream (send)
channel connection
Green: Non-bonded upstream channel is
connected
Blue*: High-speed Internet connection with
bonded upstream channels
Scanning for an Internet connection Green: Gateway is connected to the network
Green: Wi-Fi enabled with encrypted
wireless data activity. Long/short
flash indicates wireless pairing in
progress
Amber: Wi-Fi enabled with
unencrypted wireless data activity
Green: 2.4 GHz wireless connection is made
between the SVG7782 and another Wi-Fi
enabled device on your network —printer,
tablet, laptop, etc.
Amber: Turns ON during the wireless pairing
process. LED turns green after five minutes.
Green: Wi-Fi enabled with encrypted
wireless data activity. Long/short
flash indicates wireless pairing in
progress
Amber: Wi-Fi enabled with
unencrypted wireless data activity
Green: 5 GHz wireless connection is made
between the SVG7782 and another Wi-Fi
enabled device on your network —printer,
tablet, laptop, etc
Amber: Turns ON during the wireless pairing
process. LED turns green after five minutes
Green: Indicates MoCA activity in
progress
Green: A MoCA-enabled device is connected
and running
TEL 1
TEL 2
Green: Telephone is off-hook; dialing
or call in progress
Green: Telephone is connected and activated;
on-hook
*Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all
locations. Check with your service provider for availability in your area.
Note: To increase the bandwidth available for receiving and transmitting data, your service provider may
also implement bonded channels for RECEIVE and SEND channel connections.
Wi-Fi Protected Setup (WPS)
Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy solution
for setting up a secure wireless network connection for any WPS-enabled device; such as a computer or
printer. WPS automatically configures your wireless network connections and sets up wireless security.
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Rear Panel
Figure 2 – SVG7782 Rear View
Table 3 – SVG7782 Rear Panel Ports & Connectors
Port Name Description
TEL1
TEL2
VoIP c VoIP connection for a single or two-line
telephone
VoIP connection for a single-line telephone connection
for a single or two-line telephone
Four one-gigabit Ethernet ports for RJ-45 cable connections
• Green LED is ON – Indicates a data transfer rate of one
gigabit per second
• Amber LED is ON – Indicates a data transfer rate of less
than one gigabit per second
RESET If you experience a problem, you can push this recessed
button to reset the gateway.
Note: It may take from 5 to 30 minutes for the gateway to
find and lock on the appropriate communications channels.
MoCA 1.1 coaxial cable connector
100 - 240VAC Power connector
For Placement Only
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Gateway Label
The SVG7782 gateway product label is located on the bottom of the gateway. It contains specific
gateway ID information that may be needed when contacting your service provider.
To receive Internet access, you may have to provide the MAC address (HFC MAC ID) and serial number
(S/N) listed on the gateway label to your Internet service provider.
Figure 3 – SAMPLE SVG7782 Gateway Label
For Placement Only
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Installing the Gateway
This product is for indoor use only. Do not route the Ethernet cable
outside of the building. Exposure of the cables to lightning could
create a safety hazard and damage the product.
Connecting to Your Computer
Before installing the gateway:
• Check with your service provider to ensure high-speed Internet service is available in your area. A
high-speed Internet connection provided by an Internet service provider is needed to set up a
wireless network.
• Choose a central location in your home where your computer and gateway are preferably near
existing cable and electrical wall outlets.
• Make sure your computer is powered OFF.
Note: The following procedure steps you through the wired Ethernet connection process to make sure
the gateway is properly connected and your network access is working.
Figure 4 – SVG7782 Connection Diagram
1. Check that a coaxial cable is connected to a cable wall outlet or RF splitter.
2. Connect the other end of the coaxial cable to the Cable connector on the gateway.
Hand-tighten the connectors to avoid damaging them.
3. Connect the Ethernet cable to any open Ethernet port on the gateway.
3
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4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.
5. Plug the telephone cord of a single or two-line telephone into the Tel 1 port on the gateway.
Note: For two-line telephones, use the Tel 1 port.
6. Plug the other end of the telephone cord into the telephone.
Note: You must contact a VoIP service provider to activate the telephone service.
7. For a second telephone, plug the telephone cord of a single-line telephone into the Tel 2 port on the
gateway.
8. Plug the power cord into the Power port on the gateway.
9. Plug the other end of the power cord into an electrical outlet. This automatically powers ON the
gateway.
Note: The first time you plug in the gateway, allow from 5 to 30 minutes for the gateway to scan and
connect to the appropriate communications channels.
Testing the Gateway Connections
Perform the following gateway connectivity test to verify that all the components were connected
properly:
1. Power ON your computer and then log on.
2. Check that the POWER, RECEIVE, and SEND front panel LEDs on the gateway first FLASH in
sequential order and then light SOLID. See Front Panel for additional LED status information.
If an LED did not light SOLID, contact your service provider for assistance.
3. Contact your service provider to activate (provision) the gateway.
Note: Your service provider may allow for automatic activation which will automatically launch a
special website when you open a web browser.
4. Once your gateway is provisioned, open a web browser on your computer, such as Internet Explorer,
Firefox, Google Chrome, or Safari.
5. Type a valid URL (for example, www.motorola.com) in the address bar and then click or press
Enter.
If the web page did not open, contact your service provider for assistance or proceed to Connecting
the Gateway to the Internet to manually set up the network options on your computer.
Setting Up an Internet Connection
IMPORTANT! Your computer may already be configured to automatically connect to the
Internet. If so, do not change the network options before contacting your service provider
for assistance.
If you cannot access the Internet after completing the gateway installation, you may have to manually set
up your computer to connect to the Internet. To do this, you will have to enable the network options on
your computer to automatically obtain an IP address and DNS server address.
Please note, operating system-specific commands for configuring computer network options are not
provided in this document. The general steps provided below can be used for the following Microsoft
Windows platforms:
• Windows 8
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• Windows 7
• Windows Vista
• Windows XP
Refer to the documentation for the Windows operating system running on your computer for specific
commands.
1. Click the Start button from the Taskbar on your desktop to select Network Connections.
Note: Additional selections may be necessary for Windows 7 systems.
2. Step through to open the Local Area Connection Properties window.
3. Select Internet Protocol (TCP/IP) option and click Properties to open the Internet Protocol (TCP/IP)
Properties window.
4. Select Obtain an IP address automatically and Obtain DNS server address automatically.
5. Click OK to save the TCP/IP settings and close the Internet Protocol (TCP/IP) Properties window.
6. Step through to close the remaining windows and exit.
7. To verify the IP address, open a command prompt window using the Start button from the Taskbar
on your desktop.
8. Type ipconfig and press Enter to display the IP configuration.
9. To renew the IP address, type ipconfig /renew and press Enter. A new IP address for your
computer will display.
10. Type exit and then press Enter to return to Windows.
If you still cannot access the Internet, contact your service provider.
Connecting Your MoCA-Enabled Devices
You can also connect any MoCA-enabled devices such as a multi-room DVR to the SVG7782. You will
need to use an RF cable splitter and an additional coaxial cable to connect the device and SVG7782 to the
same cable wall outlet. Follow the instructions included with the device to complete the applicable
connections.
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Setting Up a Wireless Network
Connection
You must have computer access to a high-speed Internet service to set up a wireless network
connection or connect wireless devices to the SVG7782. Also, make sure the SVG7782 and your
computer are connected through an Ethernet connection. Choose one of the following two options to set
up your wireless network connection:
• Setting Up a Wireless Network on Your Computer
• Using the WPS Pairing Button
After setting up your wireless network connection, check that the wireless network connection was set
up properly. See Testing Your Wireless Network Connection for more information.
Setting Up a Wireless Network on Your Computer
Note: The steps for setting up a wireless network may differ slightly depending on the Windows
operating system installed on your computer. The following steps apply for Windows 7.
1. From the Windows taskbar, click Start button and then click Control Panel.
2. Click View network status and tasks.
3. Click Set up a new connection or network.
4. Click Connect to the Internet.
Note: The You are already connected to the Internet message may appear. Ignore this message
and proceed with the next step.
5. Click Set up a new connection anyway and then click Wireless.
6. Scroll down and click the MOTOROLA wireless network name (see the SSID number listed on the
SVG7782 gateway label).
7. Enter Network security key code in the Security key field (see WPA-PSK code listed on the
SVG7782 gateway label) and then click OK to complete the wireless network connection.
A Connected status message showing the wireless network connection should display.
8. Close the Wireless Network Connection window.
Using the WPS Pairing Button
Note: To use the WPS Pairing button option, your computer hardware must support WPS and also have
WPA security compatibility.
The WPS option automatically assigns a random wireless network name (SSID) and Wi-Fi Security Key to
the SVG7782 and other WPS-enabled devices to connect to your wireless network.
1. Power ON the gateway and other WPS-enabled devices that you want to connect to a wireless
network.
2. Press the WPS button located on the top of the SVG7782.
3. Press the WPS button on your WPS-enabled computer or other device.
4. Repeat step 3 for each additional WPS-enabled device.
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Testing Your Wireless Network Connection
Perform the following test to verify that the SVG7782 and other wireless devices can connect to your
wireless network:
1. If connected, disconnect the Ethernet cable from your computer and the SVG7782.
2. Open a web browser on your computer.
3. Type a valid URL (for example, www.motorola.com/us) in the address bar, and then click or press
Enter.
If the web page did not open, please contact your service provider for assistance.
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Accessing the Gateway
Use the SVG7782 Modem Web Manager to view the various configuration settings and operational
status of the gateway.
Starting the Gateway Web Manager
Note: Use the following default username and password to log on to the SVG7782 Web Manager for the
first time. For network security purposes, it is recommended that you change the user name and
password after logging on. See Changing the Default Password for more information.
1. Open any web browser on the computer connected to the SVG7782.
2. In the Address bar, type http://192.168.0.1 for the Gateway Web Manager IP address, and
then press Enter. The gateway Login screen displays.
3. Type the default username and password. Both entries are case-sensitive.
Username: admin
Password: motorola
Figure 5 – SVG7782 Login Screen
4. Click Login to open the SVG7782 Web Manager. The SVG7782 Status Connection page displays.
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Figure 6 – SVG7782 Status Connection Screen
Note: If you cannot access the HTML pages in the Gateway Configuration Manager, please contact
your service provider for assistance.
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Changing Your User Name and Password
1. From any Status screen, click Security from the Status submenu options on the left side of the
screen.
Figure 7 – Change User Name
2. Check that Change Username is displayed in the selection box.
3. Complete each field entry, but note the following:
ο All fields (for example, Current Username & Password) are case-sensitive
ο Note: For first-time logons, the Current Username is admin, Current Password is motorola
ο Username is your current user name
ο Make sure No is selected for Restore Factory Defaults.
4. Click Apply to update your user name.
5. Click Change Username drop-down arrow to display Change Password.
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Figure 8 – Change User Password
6. Complete each field entry, but note the following:
ο Username is the Current Username
ο All fields are case-sensitive
ο Find a secure place to write down and keep your new user name and password
ο Make sure No is selected for Restore Factory Defaults.
7. Click Apply to update the password.
Gateway Web Manager Menu Options
The SVG7782 menu options bar is displayed along the top of the SVG7782 Web Manager screen and the
related submenu options are displayed along the left side of each menu option screen:
Table 4 – SVG7782 Web Manager Menu Options Bar
MENU OPTION FUNCTION
Status Provides information about the gateway hardware and software, MAC
address, voice gateway IP address, serial number, and related
information.
Additional pages provide diagnostic tools and also allow you to change
your gateway user name and password.
Basic Views and configures the gateway IP-related configuration data,
including Network Configuration, WAN Connection Type, DHCP, and
DDNS
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MENU OPTION FUNCTION
Advanced Configures and monitors how the gateway routes IP traffic
Firewall Configures and monitors the gateway firewall
Wireless Configures and monitors the gateway wireless networking features
MoCA Displays the configuration and status of the MoCA interface
Logout Closes the SVG7782 Configuration Web Manager
Getting Help
To retrieve help information for any menu option, click help on that page.
Exiting the SVG7782 Web Manager
To log out and close the SVG7782 Web Manager:
• Click Logout on the SVG7782 Menu Options bar.
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Protecting Your Wireless Network
After you have successfully connected the SBG7682 and your wireless devices, you should configure the
gateway to protect your wireless network from unwanted and unauthorized access. Use the SVG7782
web-based configuration manager to change various default configuration settings on the SVG7782.
Note: If your gateway was obtained as part of a service package, your service provider may require
alternative configuration methods. If you cannot access any of the HTML pages in the SVG7782 Web
Manager, please contact your service provider for assistance.
Changing the Default Password
To prevent unauthorized access and configuration to your wireless
network, it is recommended that you immediately change the default
password after logging on to the gateway for the first time.
The most important recommendation towards securing your wireless home network is to change the
default administrator password on your SVG7782 and other wireless devices as well.
To ensure that your wireless home network is secure, it is recommended that you follow these best
practices:
• Always create a secure password that is not easily guessed
• Use phrases instead of names that may be easier for you to remember
• Use a combination of upper and lowercase letters, numbers, and symbols
• Continue to change your admin password on a regular basis
To change the default password:
1. Log in to the SGB6782 from any web browser on your computer.
2. Type the Gateway Web Manager IP address, http://192.168.0.1, in the Address bar and then
press Enter. The gateway Login screen displays.
3. Type the default username and password as they appear below.
Username: admin
Password: motorola
4. Click Login to open the SVG7782 Web Manager. The SVG7782 Status Connection screen displays.
5. Click Security from the Status submenu options on the left side of the screen. The Status Security
screen displays.
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Figure 9 – Status Security Screen
6. Click Change Username drop-down arrow to display Change Password.
Figure 10 – Change User Password
7. Complete each field entry, but note the following:
ο Username is the Current Username
ο All fields are case-sensitive
ο Make sure No is selected for Restore Factory Defaults.
ο Find a secure place to write down and keep your new password
8. Click Apply to update the password.
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Setting Up the Firewall
Use the Firewall Pages to set up the firewall filters and firewall alert notifications on your wireless
network. The firewall protects your wireless LAN from undesired attacks and other intrusions from the
Internet. The firewall:
• Maintains state data for every TCP/IP session on the OSI network and transport layers.
• Monitors all incoming and outgoing packets, applies the firewall policy to each one, and screens for
improper packets and intrusion attempts.
• Provides comprehensive logging for all
ο User authentications
ο Rejected internal and external connection requests
ο Session creation and termination
ο Outside attacks (intrusion detection)
You can configure the firewall filters to set rules for port usage.
Basic Firewall
The Web Filter page has various settings related to blocking or exclusively allowing different types of
data through the CMRG from the WAN to the LAN. There are three security firewall protection levels
which correspond to how many services are allowed.
• High - Safest configuration, highest security
• Medium - Common configuration, modest risk
• Low - Minimum security, higher risk
• Off - No security, highest risk
Firewall Protection turns on the Stateful Packet Inspection (SPI) firewall features. Block Fragmented IP
packets prevents all fragmented IP packets from passing through the firewall. Port Scan Detection
detects and blocks port scan activity originating on both the LAN and WAN. IP Flood Detection detects
and blocks packet floods originating on both the LAN and WAN.
You can block Java Applets, Cookies, ActiveX controls, popup windows, and Proxies. Firewall Protection
turns on the Stateful Packet Inspection (SPI) firewall features.
To open the Firewall Basic Web Content Filter page:
1. Click Firewall on the SVG7782 Menu Options bar.
2. Click Basic from the Status submenu options.
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Figure 11 – Firewall Basic Web Content Filter Page
3. Click the Firewall Protection drop-down to select the protection level.
4. Select each Web filter you want to set for the firewall and then click Apply.
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Firewall Web Filter
To open the Firewall Web Filtering page:
1. Click Firewall on the SVG7782 Menu Options bar.
2. Click Web Filter from the Status submenu options.
Figure 12 – Firewall Web Filtering Page
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Firewall Local Log
The Local Event Log can send firewall attack reports out in two different ways:
• Individual emails are sent out automatically each time the firewall is under attack
• A local log is stored within the modem and displayed in table form on the Local Log page
You can set up email to enable automatic email alerts.
Individual emails will now be sent to the specified address each time an attack is detected.
To open the Firewall Local Log page:
1. Click Firewall on the SVG7782 Menu Options bar.
2. Click Local Log from the Status submenu options.
Figure 13 – Firewall Local Log Page
3. Enter your email address for the Contact Email Address field.
4. Enter the SMTP email account, user name, and password in the next fields. (Outgoing) mail server
address (provided b y your ISP).
5. Select Enable checkbox to allow for Email alerts, and then click Apply.
6. Click E-mail Log to send a summary of the Event Log Table to the contact specified contact email
address.
7. Click Clear Log to clear the table.
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Firewall Remote Log
This Firewall configuration sends firewall attack reports to a standard SysLog server so that multiple
instances can be logged over a period of time. You can select individual attack or configuration items to
send to the SysLog server so that only the items of interest will be monitored. You can log any of the
following:
• Permitted connections - Select to have the server e-mail you logs of who is connecting to your
network.
• Blocked connections - Select to have the server e-mail you logs of who is blocked from connecting
to your network.
• Known Internet attack types - Select to have the server e-mail you logs of known Internet attacks
against your network.
• Product configuration events - Select to have the server e-mail you logs of the basic product
configuration events logs.
Note: The SysLog server must be on the same network as the Private LAN behind the Configuration
Manager (typically 192.168.0.x).
To open the Firewall Remote Log page:
1. Click Firewall on the SVG7782 Menu Options bar.
2. Click Remote Log from the Status submenu options.
Figure 14 – Firewall Remote Log Page
3. Select (check mark) all the desired event types that you want to monitor.
4. Enter the last byte (from 10 to 254) of the IP address of the SysLog server.
Note: Normally, the IP address of this SysLog server is hard-coded so that the address does not
change and always agrees with the entry on this page.
5. Click Apply.
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Setting Up the DMZ Host
The DMZ (De-militarized Zone) is a computer or small sub-network located outside the firewall, between
the trusted internal private LAN and the untrusted public Internet, that prevents direct access by outside
users to private data. DMZ host lets you specify the default recipient of WAN traffic that NAT is unable to
translate to a known local computer.
You can configure one computer to be the DMZ host. This setting is generally used for computers using
problem applications that use random port numbers and do not function correctly with specific port
triggers or the port forwarding setups. If you set up a computer as a DMZ Host, set this back to zero
when you are finished with the needed application, since this computer will be effectively exposed to the
public Internet, though still protected from Denial of Service (DoS) attacks via the Firewall.
For example, you can set up a web server on a DMZ computer to enable outside users to access your
website without exposing confidential data on your network.
A DMZ is also useful to play interactive games that may have a problem running through a firewall. You
can leave a computer used for gaming only exposed to the Internet while protecting the rest of your
network.
To open the DMZ Host page:
1. Click Advanced on the SVG7782 Menu Options bar.
2. Click DMZ Host from the Status submenu options.
Figure 15 – Advanced DMZ Host Page
3. Enter the last byte (from 10 to 254) of the IP address of the computer you want to set up as the
DMZ host.
4. Click Apply to activate the selected computer.
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Monitoring Your Network
Use the SVG7782 Status pages to obtain information about the gateway hardware and software, MAC
address, gateway IP address, serial number; and to monitor the gateway system connection.
Viewing the Gateway Software Information
The Software status page displays information about the hardware version, software version, MAC
address, cable modem IP address, serial number, system "up" time, and network registration status.
To open the Status Software page:
1. Click Status on the SVG7782 Menu Options bar.
2. Click Software from the Status submenu options.
Figure 16 – SVG7782 Status Software Page
3. Click the Refresh button in your web browser to refresh the information on this page.
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Viewing the Gateway Status
The Status Connection page displays information about the RF upstream and downstream channels,
including downstream channel frequency, upstream channel ID, and upstream and downstream signal
power and modulation.
This page also displays IP lease information, including the current IP address of the cable modem, the
duration of both leases, the expiration time of both leases, and the current system time from the
DOCSIS timeserver.
To open the Status Connection page:
1. Click Status on the SVG7782 Menu Options bar.
2. Click Connection from the Status submenu options.
Figure 17 – SVG7782 Status Connection Page
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Backing up Your Gateway Settings
You can save a back up copy of the current gateway configuration settings to your local computer. You
can use the backup file to restore your custom configuration settings in the event that you made changes
that you no longer want.
Figure 18 – SVG7782 Basic Backup/Restore Page
To create a back up copy of your gateway settings:
1. Click Basic on the SVG7782 Menu Options bar.
2. Click Backup from the Basic submenu options.
3. Type the path and file name where you want to store the backup file on your computer, or click
Browse to search for a location.
4. Click Backup to create a backup file of your SVG7782 configuration settings.
Restoring Your Gateway Settings
WARNING! This will delete all of your current gateway configuration settings.
You can restore a previous configuration. settings, click Browse and use the navigation window to locate
the file. (Usually GatewaySettings.bin, unless you rename it before saving.) Once the file has been
located, click Restore to restore the settings. Note that once the settings are restored, the device will
reboot.
If necessary, you can reset the SVG7782 gateway configuration to its original factory settings.
1. Click Basic on the SVG7782 Menu Options bar.
2. Type the path and file name where you want to store the backup file on your computer, or click
Browse to search for the file.
3. Click Restore. The gateway will reboot.
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Troubleshooting
If the solutions listed in this section do not solve your problem, contact your service provider for
assistance.
You may have to reset the SVG7782 gateway configuration to its original factory settings if the gateway
is not functioning properly.
Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons and Error
Conditions.
Solutions
Table 5 – Troubleshooting Solutions
MODEM PROBLEM POSSIBLE SOLUTION
POWER LED Icon is
OFF
• Check the power connection between the gateway and
the electrical outlet.
• Check that the electrical outlet is working (is the outlet
controlled by a light switch?).
•
If so, disconnect and find another electrical outlet.
Cannot Send or
Receive Data
• Check each end of the coaxial cable connection on the
gateway and cable outlet. Hand tighten, if necessary.
• Check the Ethernet cable to make sure it is properly
connected to the gateway and computer.
• On the front panel, check the status of the LED icons and
refer to Front Panel LED Icons and Error Conditions to
identify the problem.
• If you have cable television, check your television to
ensure your cable service is operating properly.
• Check the IP address. Follow the steps for verifying the IP
address for your operating system in Verifying Your IP
Address in Windows 7 or Vista or Verifying Your IP
Address in Windows XP. Call your service provider if
you need an IP address.
• If none of the above solutions resolve the problem, contact
your service provider for further assistance.
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Front Panel LED Icons and Error Conditions
The SVG7782 front panel LED icons provide status information for the following error conditions:
Table 6 – Front Panel LED Icons and Error Conditions
LED ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL
OPERATION
OFF Modem is not properly plugged into
the electrical outlet
Modem is unplugged
FLASHING Downstream receive channel
cannot be acquired
Downstream channel is lost
FLASHING Upstream send channel cannot be
acquired
Upstream channel is lost
FLASHING IP registration is unsuccessful IP registration is lost
OFF No connected device is detected Device is disconnected
OFF No connected device is detected Device is disconnected
OFF No connected device is detected Device is disconnected
TEL 1
TEL 2
OFF No connected device is detected Device is disconnected
Do not delete this line or the following section break.
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Warranty Information
SURFboard SVG7782 Wireless Voice Cable Modem Gateway
Motorola Mobility, LLC (“Motorola”)
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized
Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product,
excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
with respect to Software, (i) the media on which the Software is provided will be free from defects in
material and workmanship under normal use, and (ii) the Software will perform substantially as
described in its documentation. This Limited Warranty to you, the original end user customer,
continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days
from the date of purchase from Motorola or an authorized Motorola reseller, and (B) for the Product
(excluding Software), for a period of one (1) year from the date of purchase from Motorola or from an
authorized Motorola reseller. To take advantage of this Limited Warranty or to obtain technical support,
you must call the Motorola toll-free phone number 1-877-466-8646. Technical support charges may
apply. Motorola’s sole and exclusive obligation under this Limited Warranty for retail sales shall be to
repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims
must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly
from Motorola or from a Motorola authorized retail reseller, Motorola does not warrant this Product to
you, the end-user. A limited warranty for this Product (including Software) may have been provided to
your cable operator or Internet Service Provider (“Service Provider”) from whom you obtained the
Product. Please contact your Service Provider if you experience problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any Product
subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport,
improper storage, improper use or application, improper installation, improper testing or unauthorized
repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary
use, and do not affect the performance or use of the Product. Motorola’s warranties apply only to a
Product that is manufactured by Motorola and identified by Motorola owned trademark, trade name or
product identification logos affixed to the Product. Motorola does not warrant to you, the end user, or
to anyone else that the Software will perform error free or without bugs.
MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY
3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”),
THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED
IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied
warranties, so the above exclusion may not apply to you.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the
purposes for which you acquired this Product or the uses to which you will put this Product, you
assume full responsibility for the selection of the Product for its installation and use. While every
reasonable effort has been made to insure that you will receive a Product that you can use and enjoy,
A
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Motorola does not warrant that the functions of the Product will meet your requirements or that the
operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR
PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER
SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED,
ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising
out of or in connection with this Product, whether made or suffered by you or another person and
whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,
INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF
WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE
PRODUCT.
These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to
conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts
for the International Sale of Goods.
Retail Purchasers Only. If you purchased this Product directly from Motorola or from a Motorola
authorized retail reseller, please call the Motorola toll-free number, 1-877-466-8646 for warranty
service or technical support. Technical support charges may apply.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly
from Motorola or from a Motorola authorized retail reseller, please contact your Service Provider for
technical support.
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