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User Manual

Daily Use Manual

Orion EMS

DRAFT

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The information in this document is subject to change at the sole discretion of ASSA

ABLOY AB without notice.

Any use, operation or repair in contravention of this document is at your own risk. ASSA

ABLOY AB does not assume any responsibility for incidental or consequential damages

arising from the use of this manual.

All information and drawings in this document are the property of ASSA ABLOY AB.

Unauthorized use and reproduction is prohibited.

VingCard is a registered trademark of ASSA ABLOY AB.

Table of contents

....................................................................................................................... 6

FCC and IC statements

.............................................................................................................................................. 6

FCC statements

.............................................................................................................................................. 6

Industry Canada statements

....................................................................................................................... 7

1. Introduction

.............................................................................................................................................. 8

1.1 Orion EMS devices

.............................................................................................................................................. 9

1.2 Terminology

.............................................................................................................................................. 11

1.3 General about Orion Service

.............................................................................................................................................. 11

1.4 General about alarms

.............................................................................................................................................. 12

1.5 Events and commands

............................................................................................................................................................................................ 131.5.1 Thermostat event report

.............................................................................................................................................. 14

1.6 Basic EMS logic

............................................................................................................................................................................................ 15

1.6.2.1 Door open in 'room

unoccupied' mode

............................................................................................................................................................................................ 15

1.6.3.1 Door open in 'room

unsold' mode

............................................................................................................................................................................................ 16

1.6.4.1 Door monitored by RF

door switch

............................................................................................................................................................................................ 16

1.6.4.2 Door monitored by

electronic lock

............................................................................................................................................................................................ 17

1.6.5.3 One exterior and one

interior door

.............................................................................................................................................. 19

1.7 Orion EMS parameters

.............................................................................................................................................. 23

1.8 Operator templates

.............................................................................................................................................. 25

1.9 Setback override

....................................................................................................................... 26

2. Thermostat buttons and display

.............................................................................................................................................. 26

2.1 Orion Thermostat-Zen-HV

.............................................................................................................................................. 28

2.2 Orion Thermostat-Original-LV

....................................................................................................................... 31

3. Energy management summary and alarm list

.............................................................................................................................................. 31

3.1 Energy management summary

.............................................................................................................................................. 33

3.2 Alarm list

....................................................................................................................... 34

4. Real time room status

....................................................................................................................... 35

5. Thermostats list

....................................................................................................................... 38

6. Occupancy report

....................................................................................................................... 39

7. Energy statistics report

....................................................................................................................... 40

8. Tools/Options

.............................................................................................................................................. 40

8.1 General

.............................................................................................................................................. 41

8.2 Maintenance

.............................................................................................................................................. 41

8.3 Housekeeping

....................................................................................................................... 42

9. Orion EMS in SysMon

.............................................................................................................................................. 43

9.1 Thermostats

.............................................................................................................................................. 44

9.2 Online commands

.............................................................................................................................................. 44

9.3 Broadcasts

.............................................................................................................................................. 45

9.4 Room events

....................................................................................................................... 46

10. Maintenance

.............................................................................................................................................. 46

10.1 Thermostat (Orion Thermostat-Zen-HV)

.............................................................................................................................................. 48

10.2 Thermostat (Orion Thermostat-Original-LV)

....................................................................................................................... 49

Appendix A: Quick reference of technical data

.............................................................................................................................................. 49

Thermostat (common)

.............................................................................................................................................. 50

Orion Thermostat-Zen-HV

.............................................................................................................................................. 51

Orion Thermostat-Original-LV

.............................................................................................................................................. 52

Motion sensor

....................................................................................................................... 53

Appendix B: Troubleshooting

.............................................................................................................................................. 53

A/C unit not blowing hot/cold air

.............................................................................................................................................. 53

Fan speed not working

.............................................................................................................................................. 54

Thermostat has no power

.............................................................................................................................................. 54

Room is not going into Occupied state

.............................................................................................................................................. 55

A/C unit cooling when calling for heat (and vice versa)

.............................................................................................................................................. 55

Fan continues to run even when the thermostat is turned off

....................................................................................................................... 56

Appendix C: Read more

....................................................................................................................... 57

Revision history

6DRAFT 66 8003 001-8

FCC and IC statements

FCC statements

Changes or modifications to the equipment not expressly approved by the party

responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a

particular installation.

If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Industry Canada statements

These devices comply with Industry Canada licence-exempt RSS standard(s). Operation

is subject to the following two conditions:

(1) these devices may not cause interference, and

(2) these devices must accept any interference, including interference that may

cause undesired operation of the devices.

Les présents appareils sont conformes aux CNR d’Industrie Canada applicables aux

appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions

suivantes:

(1) les appareils ne doivent pas produire de brouillage, et

(2) l’utilisateur des appareils doit accepter tout brouillage radioélectrique subi,

même si le brouillage est susceptible d’en compromettre le fonctionnement.

The term "IC" before the equipment certification number only signifies that the

IndustryCanada technical specifications were met.

Le terme "IC" devant le numéro de certification signifie seulement que les specifications

techniques Industrie Canada ont été respectées.

CAN ICES-3(B) - This Class B digital apparatus complies with Canadian ICES-003.

NMB-3 (B) - CET appareil numérique de la classe B est conforme à la norme NMB-003

du Canada.

7DRAFT 66 8003 001-8

1. Introduction

Energy is a large cost for hotels, and EMS (Energy Management System) is a way

of achieving energy savings in guest rooms. With the Orion EMS software option to

VISIONLINE it is possible to

view the Orion EMS status of different rooms

modify the configurable parameters for a room (or group of rooms/

the entire property)

provide alarm conditions

provide energy savings reports

provide preventative maintenance reports

Note: For mounting of Orion EMS devices, installation of the software option etc,

see Installation manual Orion EMS.

A main task for Orion EMS is to determine whether or not a guest room is physically

occupied. When a room is not occupied, Orion EMS controls the HVAC (Heating

Ventilation and Air Conditioning) systems based on the configurable settings of

the system.

Note: In the rest of this document, the following applies unless something else is stated:

- the term 'thermostat' includes thermostat as well as thermostat controller

- the information is common for both Orion Thermostat-Zen-HV and

Orion Thermostat-Original-LV

Note: For information about what firmware to use in different Orion EMS configurations,

see the document Upgrading an RFID lock for an Orion EMS offline scenario.

Note: The best conditions for Orion EMS are obtained if also the locks are online and

commissioned to the same ZigBee network as the thermostat and the motion sensor.

Certain Orion EMS operations cause alarms; see chapter Energy management summary

and Alarm list for details. Occupancy status is included in all alarms. This allows the staff

to fix the problem that caused the alarm without bothering the guest.

8DRAFT 66 8003 001-8

1.1 Orion EMS devices

The devices used together with Orion EMS are:

digital thermostat (two variants: Orion Thermostat-Zen-HV and Orion

Thermostat-Original-LV)

Note: Depending on installation conditions, also a thermostat controller is

used or not (only applicable for Orion Thermostat-Original-LV). If it is used,

the thermostat controller is the master of the system while a battery operated

thermostat transmits the guest settings to the thermostat controller for

processing and decision making.

motion sensor

door monitoring device; lock, RF door switch

Note: It is also possible to use a wired door switch without radio, but this

manual mainly describes the RF door switch. For more information about wired

door switches, see Installation manual Orion EMS.

gateway (the same as is used for online doors; requires the Online option)

Note: The gateway is not used in offline scenarios.

Figure 1: Orion EMS example configuration; the thermostat shown in the picture is of

Orion Thermostat-Original-LV type.

The thermostat has a built-in ZigBee router via which it communicates to the software and

the devices within the room. The thermostat stores all parameters needed for Orion EMS;

if the thermostat controller is used as well, the parameters (with a few exceptions; see

Installation manual Orion EMS for details) are instead stored in the thermostat controller.

The parameters are either transferred online from the software or from the Orion Service

software; see Quick reference guide Orion Service for more information about the latter.

Note: For each room number, it is possible to have either

one wired thermostat

up to five motion sensors

up to five door switches

OR one thermostat controller

up to five battery thermostats

up to five motion sensors

up to five door switches

9DRAFT 66 8003 001-8

1.2 Terminology

Deadband

The range the temperature is allowed to drift before the heat

or air conditioner is turned on

Default setpoint

Default setpoint is the temperature which the thermostat is set

to until a guest changes the temperature. The thermostat will

also return to the default setpoint after guest check-out.

Dynamic setback

The dynamic setback temperatures are configured as

a set number of degrees above or below the guest setting.

For example, if the guest setting is 68 ºF (20 ºC) and the

unoccupied setback is configured to 7 ºF (4 ºC) above the

guest setting, the system will allow the temperature to drift

to 75 ºF (24 ºC) when the room is unoccupied.

EMS

Energy Management System

Exterior door

timeout

The time that will pass before the HVAC is turned off after

an exterior door is left open

FCU

Fan Coil Unit

Freeze guard

If the temperature in any room with a thermostat goes

below 39 ºF (4 ºC), there will be an alarm and the HVAC

will start heating.

HVAC

Heating Ventilation and Air Conditioning

Intelligent switch

The intelligent switch is an output for lighting control which

works according to the occupancy status. The available

alternatives for

intelligent switch are

disabled; default

use RV output

use G2 output

If intelligent switch is applicable, normally 'Use RV output'

should be marked unless the air handler is a heat pump.

In the latter case, mark 'Use G2 output' instead.

Motion sensor

A device that detects a person's movement in an area

Occupied

Someone is physically in the room; see section Room occupied

for more information

Occupied limits

Limits the Set temperature range, i.e. the temperature

which the guest can set the thermostat to

PTAC

(Package Terminal

Air Conditioner)

A PTAC is a fully self contained system that is typically

located on the exterior wall of a hotel room. These units

come in standard control or heat pump models.

Pre-condition time

Number of hours the thermostat shall run at the default setpoint

after check-in. If no entry has been done

when this time expires, the unoccupied setback will

be assumed. The pre- condition time can be 1-12 hours

or 'disabled' (default is 2 hours).

10 DRAFT 66 8003 001-8

Pulse length

The welcome scene can be set up to have a pulse length:

0 = welcome scene always off

Chosen length in the interval 1-255 seconds

Refresh cycle

The Orion EMS system can, in setback control, run the A/C unit

every 25 minutes for a period of 2 minutes to re-circulate the

air in the room; the optional function is only for cooling mode.

Setback

The temperature the room is allowed to drift to when the room

is unoccupied. Also see dynamic setback and static setback.

Setback override

The Orion EMS features can be overridden until the room is

unsold again, or until a certain time. If desired, the time can

be set far ahead so that the setback override is in practice

until further notice.

Setpoint

The temperature which the guest has set on the thermostat.

Static setback

The static setback temperatures are configured in the system

and do not change based on the guest settings. For example,

if the unoccupied upper setback temperature is 79 ºF (26 ºC),

the system will allow the temperature to drift to 79 ºF (26 ºC)

when the room is unoccupied regardless of the thermostat

setting (this example assumes that it is summertime) when

the room becomes unoccupied. As soon as the guest returns

to the room, the temperature is returned to the guest setting.

Unoccupied

No one is physically in the room although the room

may be currently rented; see section Room unoccupied

for more information.

Unsold

The room is not currently rented and no one is in the room.

In this case, a deeper setback is implemented for greater

energy savings. See section Room unsold for more information.

Welcome scene

If desired, it is possible to have a welcome scene which it is

activated when the occupancy state for a room changes from

unsold to unoccupied. The available alternatives for welcome

scene are (default is 'disabled'):

disabled

use RV output

use G2 output

use solid state relay*

*) Only applicable for Orion Thermostat-Zen-HV

Table 1

11 DRAFT 66 8003 001-8

1.3 General about Orion Service

A service device and the software Orion Service are used for

initializing thermostats (setting room number and loading configurable parameters)

commissioning the thermostat and the motion sensor in the network so the

messages are routed correctly

retrieving and displaying the event log from the thermostat

upgrading module firmware in thermostat and motion sensor

performing diagnostic operations, e.g.

-simulating inputs - e.g. door switch, motion/temperature

-reading out status of thermostat (the status of the motion sensor is

also shown)

-showing the output to the HVAC

-making a functionality test including fast clock mode; the thermostat

will raise the time one minute per second to test e.g. the room not

occupied timer

See Quick reference guide Orion Service for more information about how the above

operations are performed.

1.4 General about alarms

All Orion EMS alarms are shown in the dialog Energy management summary; see

chapter 3 for more information. In addition, they are shown in the alarm list. Unless

Orion EMS is installed as a separate client, the alarm list will also show other types of

alarms not related to Orion EMS, e.g. housekeeping failed.

If the Communication option is set in the software, notifications about Orion EMS alarms

can be sent via e-mail or SMS and reports can be sent by e-mail. The reports that can

be sent concern e.g.

energy savings

preventative maintenance schedules

occupancy (the report shows the number of occupied rooms each night; a room is

regarded as occupied for the night if it is physically occupied and there is at least

four hours of occupancy between 8 PM and 6 AM)

occupancy trend (the report is combined with the energy savings report and

shows occupancy during each time of the day; it is also possible to make as an

average for a longer period)

battery warnings

events for a selected room

offline rooms

These reports are sent via e-mail at the selected period to users that have been set

up in the user notification list of the software to receive the reports; see Installation

instruction Communication option for further information.

12 DRAFT 66 8003 001-8

1.5 Events and commands

To the guest, the thermostat appears and operates as a standard digital thermostat;

however, this device also receives entry and exit information from the door lock or

switch as well as motion detected information from the motion sensor. This information

is used to determine the occupancy status of the room and implement energy savings

strategy based on this information.

In order for the locks to send door events to the thermostats, EMI events must be

enabled. This is achieved by presenting an Enable EMI events card at each lock.

The card is one of the ZigBee configuration cards that can be issued in VISIONLINE;

see Installation manual Orion EMS for details. The following events are sent to the

thermostat from the motion sensor:

motion detected

battery status

If the lock is online, the following events are sent to the thermostat from the lock:

door open – staff card

door open – guest card; includes check-out date/time, suite rooms and

first time use

door open from inside

door closed

deadbolt thrown/released

The thermostat stores the 75 latest events in a log. Note: In addition to the relevant

events from the lock to the thermostat, additional events are sent from the lock to

the hotel system.

There are also commands sent from the thermostat to the lock (if online) and the

motion sensor:

to the lock: the optional auto-DND, which functions as privacy; no staff cards

will be able to open the door (only guest cards and emergency cards will open)

to the motion sensor: to turn off the motion sensor when the room is occupied

and the door is closed, and to turn on the motion sensor again when the door

is opened

Note: The commands from the thermostat to lock and motion sensor are not logged

as events.

13 DRAFT 66 8003 001-8

1.5.1 Thermostat event report

The thermostat event report shows all events that have been sent online from the

thermostats or been transferred to the server via Orion Service; see Quick reference

guide Orion Service for details. The housekeeping function keeps the list size limited

by removing events that are older than a user defined number of days (default 7 days).

To look at a thermostat event report:

1. Double click on Thermostat events under the Reports tab in the

navigation window.

2. Enter the applicable search filter(s) under the tabs Events, Door or Miscellaneous

(see more information below) before pressing the Enter key or clicking OK.

Note: At least one of the following requirements must be met:

- a room is selected

- one or two event sub groups are selected

3. It is also possible to reload a previous search filter: click the Load… button in

the Events - Search filter dialog, browse to the desired file, mark it and click

Open. If you want to save a search filter for future searches: click the Save…

button, browse to where you want to save the file, give it a name and click

Save. If the filter should be shown under Custom in the Reports tab,

it must be saved in any of the following locations:

- the folder ’Custom Reports’ in the software installation folder

- the public documents folder

- the documents folder

The search filters that can be applied on thermostat events are:

Events – with this filter you can pick

out a specific event, or certain types

of events. The main types are Status Changed and

Alert. Within each main

type, there are event sub groups

which can be divided further into specific events. If

needed, use the Check all/Uncheck all buttons at

the bottom of the dialog.

Figure 2

Door – with this filter you can pick

out events for a certain room. Click

the plus sign to expand a door area

and mark the applicable door.

Figure 3

Miscellaneous – with this filter

you can pick out events from certain

event dates.

Figure 4

14 DRAFT 66 8003 001-8

1.6 Basic EMS logic

The thermostat along with the motion sensor, lock and/or RF door switches, monitors

the occupancy state of the room and operates based on this information. When the

room is occupied, the guest is given control and can set the desired temperature.

The thermostat will then heat or cool the room as necessary to meet the guest setting.

When the room is not occupied, the thermostat will operate based on the configurable

parameters of the system. The three occupancy states are occupied, unoccupied

and unsold. The following events are considered as in-room events:

motion

deadbolt engaged

thermostat key pressed

1.6.1 Room occupied

When the room is occupied, control of the HVAC system is given to the guest.

The guest sets the desired temperature and the HVAC system will control the room

based on this setting.

The Orion thermostat will enter the occupied state only when the door is closed

and in-room events are detected (motion, deadbolt engaged, thermostat key pressed).

At this point, the guest has full control of the room temperature.

Note: 'Occupied limits' may be used to restrict the guest setting limits.

1.6.2 Room unoccupied

When the room is not occupied, the energy management logic takes control of the

room based on the configurable parameters of the system. The system will set back

the temperature to the unoccupied setting. The system has both an upper setback and

a lower setback. The unoccupied setbacks may be static or dynamic; for unsold rooms,

only a static setback is used. See section Terminology for more information about static

and dynamic setback.

The thermostat will enter the unoccupied state upon the door opening or closing. If no

in-room event such as motion is detected, the thermostat will remain in the unoccupied

mode. The thermostat will continue to operate at the guest setting for the duration of the

configurable 'Room not occupied' timer, at which point it maintains the room temperature

based on the unoccupied setback temperatures.

15 DRAFT 66 8003 001-8

1.6.2.1 Door open in 'room unoccupied' mode

If the door is left open, the occupancy state will remain as unoccupied regardless of

whether or not motion or another in-room event is detected. There is however also

a run state in the thermostat which is based on the set-point/guest setting. The run

state works differently depending on whether the open door is interior or exterior, see

details below.

If the open door is configured as an interior door (i.e., opens to another air conditioned

space), the thermostat will operate based on the guest setting as long as motion or

another in-room event is detected. Each time an in-room event is detected, the

‘Room not occupied’ timer will restart. If the ‘Room not occupied’ timer elapses without

motion or another in-room event being detected, the thermostat will maintain the room

temperature based on the unoccupied setback temperatures.

If the open door is an exterior door (i.e., opens to a non-climate controlled space), the

thermostat will turn off after the ‘Room not occupied’ timer expires regardless of whether

or not motion is detected.

Note: If the exterior door timeout is set to ‘Short’, the thermostat will turn off the air

handler after 20 seconds. See chapter 4 Thermostat profiles list, section Under the

Timeout tab, for details about setting the exterior door timeout.

1.6.3 Room unsold

When the room is not rented, the setback is – to achieve more energy savings – deeper

than when the room is rented but unoccupied. The system will enter the unsold setting

when the room has been unoccupied for the duration of the configurable ’Room not sold’

timer. In the unsold mode, the temperature is based on the unsold setback

temperatures.

Note: If using an online system, the room will immediately enter the unsold mode upon

receiving a check-out command from the property management system (PMS) or at

guest card expiration.

Note:The unsold mode gives the greatest potential for energy savings. For this reason,

the online system allows for maximum energy savings as the room does not need to wait

until the ‘Room not sold’ timer elapses to enter the deep setback mode.

1.6.3.1 Door open in 'room unsold' mode

Similar to the door open condition in the unoccupied state, the thermostat will control

the temperature based on the guest setting when an interior door is open and motion

(or any other in-room event) is detected for a period of time equal to the ‘Room not

occupied’ timer. If the timer elapses with no further detection of in-room events,

the thermostat will revert to maintaining the room temperature at the unsold setback.

If an exterior door is left open, the thermostat will turn the air handler off.

16 DRAFT 66 8003 001-8

1.6.4 Staff entry

In order to maximize energy savings, certain considerations must be taken into account

when staff members enter the room.

1.6.4.1 Door monitored by RF door switch

If the position of the door is monitored by an RF door switch, the staff member must

leave the door open to avoid interrupting the ‘Room not sold’ timer. If the staff member

allows the door to close, the room will enter the occupied state upon motion detection.

As long as the door is left open, the ‘Room not sold’ timer will not be reset.

1.6.4.2 Door monitored by electronic lock

If the door position is monitored by the electronic lock and a staff key unlocks the door,

the room will not enter the occupied state even if motion is detected while the door is

closed. However, if a thermostat key is pressed or the deadbolt is engaged while the

door is closed, the room will enter the occupied state.

Note: If a staff member lets a guest into a room with the door position monitored by an

electronic lock, the room will remain unoccupied until the deadbolt is engaged or a button

on the thermostat is pressed.

1.6.5 Operating states

The following series of tables shows the operation of the system in various scenarios.

Note: The scenarios consider that the unoccupied (or exterior door open) timers have

expired if applicable.

1.6.5.1 One interior door

Door

In-room Event

(Motion/

Thermostat Key

Pressed/

Deadbolt Engaged)

HVAC

State

Closed

Yes

Per guest setting

Occupied

Open

Yes

Per guest setting if opened by

guest. Setback if opened by

staff. If no lock interface, per

guest setting.

Unoccupied or Unsold

Closed

Setback

Unoccupied or Unsold

Open

Setback

Unoccupied or Unsold

Table 2

17 DRAFT 66 8003 001-8

1.6.5.2 One exterior door

Door

In-room Event

(Motion/

Thermostat Key

Pressed/

Deadbolt Engaged)

HVAC

State

Closed

Yes

Per guest setting

Occupied

Open

Yes

OFF (20 seconds or

standard unoccupied time)

Unoccupied or Unsold

Closed

Setback

Unoccupied or Unsold

Open

OFF (20 seconds or

standard unoccupied time)

Unoccupied or Unsold

Table 3

1.6.5.3 One exterior and one interior door

Interior Door

Exterior Door

Motion

HVAC

State

Closed

Yes

Per guest setting

Occupied

Open

Closed

Yes

Per guest setting

Unoccupied or Unsold

Closed

Open

Yes

OFF

Unoccupied or unsold

Open

Yes

OFF

Unoccupied or Unsold

Closed

Setback

Unoccupied or Unsold

Open

Closed

Setback

Unoccupied or Unsold

Closed

Open

OFF

Unoccupied or Unsold

Open

OFF

Unoccupied or Unsold

Table 4

18 DRAFT 66 8003 001-8

1.6.6 Thermostat control chart

Figure 5

The thermostat control can be illustrated in a control chart, see example above.

If the temperature drifts above the setpoint or setback (depending on occupancy

mode), the HVAC starts in cooling mode.

The thermostat deadband is in this case 2 ºF, so when the temperature is within

2 ºF from the setpoint the HVAC is off (from 0 to 2 in the picture).

If the temperature continues to rise, the thermostat output for ‘Fan 1/Low’

is triggered, then the output for ‘Fan 2/Medium’ and finally the output for

‘Fan 3/High’.

If the temperature starts dropping, the HVAC then switches to heating mode.

There is however a heat/cool switch deadband which in this example is 3 ºF,

so the temperature is allowed to drift 3 ºF from the setpoint before the HVAC

switches from cooling mode to heating mode. From 0 to -3 in the picture the

HVAC is off; the output for ‘Fan 1/Low’ is therefore not triggered, since this

would have been at -2.

If the temperature continues to drop, first the output for ‘Fan 2/Medium’ is

triggered and then the output for ‘Fan 3/High’.

The Orion EMS devices strive towards different temperatures depending on if the room

is occupied, unoccupied or unsold.

For ‘occupied mode’ the goal is the setpoint, i.e. the temperature which the guest

has set on the thermostat.

For ‘unoccupied mode’ the temperature drifts to the unoccupied setback,

which can be static or dynamic.

For ‘unsold mode’ the temperature drifts to the unsold setback.

19 DRAFT 66 8003 001-8

1.7 Orion EMS parameters

There is a number of Orion EMS parameters whose values can be modified in the

software. Different operator templates can be given different authorities to modify

the parameters. Some parameters are considered as basic and some as advanced.

Note: In the parameter column below, it is also stated in what software dialog the

parameter is found.

Note: The parameter dwell-off time is a setting that will guard against short-cycling

and its value is always 5 minutes. The parameter is not visible in the software and

cannot be changed, not even by the distributor.

1.7.1 Basic parameters

Parameter

Description

Available choices

Default setting

Fan control

(Thermostat profile

details dialog, Fan

alternative)

The thermostat has a button

which allows the user to

select from up to three

fan speeds, or to choose

‘Automatic’ (AUTO) if the

thermostat should determine

the appropriate fan setting.

Note: The ability to control

fan speeds depends on the

capability of the air handler,

as some systems do not have

three fan speeds.

Auto/manual

Max fan cool

(low, mid, high)

Max fan heat

(low, mid, high)

Manual

High

Fan on when satisfied

(Thermostat profile

details dialog, Fan

alternative)

When enabled, the low fan

speed will continue to run

even when the setpoint has

been reached. This only

applies to an occupied room.

Enable/disable

Disable

HVAC control

(Thermostat profile

details dialog, HVAC/

Heating and Cooling

respectively)

See available choices to the

right.

'Heat pump reversed valve

(Type B)' means that the

reversing valve output is on

when heating.

'Heat pump reversed valve

(Type O)' means that the

reversing valve output is off

when heating.

For 'HVAC heating' and

'HVAC cooling':

n/a

4-pipe fan coil

2-pipe fan coil

2-pipe fan coil with

automatic switching

Proportional*

Floating valve*

For 'HVAC heating' only:

Heat pump reversed

valve (Type B)

For 'HVAC cooling' only:

Heat pump reversed

valve (Type O)

*) Only applicable for

Orion Thermostat-

Zen-HV

n/a

20 DRAFT 66 8003 001-8

Unoccupied setbacks

(Thermostat profile

details dialog, Limits

alternative)

The applicable number of

degrees as upper limit and

lower limit for setback if a

room is unoccupied.

Static/dynamic

Static upper

(72-90 ºF)

Static lower

(55-70 ºF)

If ‘Dynamic’ is chosen:

Dynamic upper

(2-8 ºF offset)

Dynamic lower

(2-8 ºF offset)

Static

78 ºF

68 ºF

4 ºF

Unsold setback

(Thermostat profile

details dialog, Limits

alternative)

The applicable number of

degrees as upper limit and

lower limit for setback if a

room is unsold.

Summer

(74-90 ºF)

Winter

(55-70 ºF)

84 ºF

64 ºF

Occupied limits

(Thermostat profile

details dialog, Limits

alternative)

With this parameter, it is

possible to limit the allowed

temperature range when

the room is occupied. If this

is the case, mark the

checkbox 'Use occupied limits'

and enter the values for upper

limit and lower limit.

On/off

Upper limit

(75-90 ºF)

Lower limit

(62-72 ºF)

Off

84 ºF

68 ºF

Exterior door timeout

(Thermostat profile

details dialog,

Timeout alternative)

If the exterior door is open

and the default 'Normal'

is used, the HVAC will -

regardless of room occupancy

status - turn off after the

number of minutes entered

at 'Room not occupied'. Default

is 8 minutes; see Room not

occupied timer in the

advanced parameters table

below. If the exterior door is

open and 'Short' is used, the

HVAC will turn off after 20

seconds.

Normal/short

Normal

Freeze guard

(Thermostat profile

details dialog, Misc

alternative)

There will be an alarm and

the HVAC will start heating

if the temperature in any

room with thermostat goes

below 39 ºF (4 ºC).

Enable/disable

Enable

Refresh cycle

(Thermostat profile

details dialog, Misc

alternative)

The Orion EMS system can

in setback control run the A/C

unit every 25 minutes for a

period of 2 minutes to re-

circulate the air in the room;

this optional function is only

for cooling mode.

Enable/disable

Disable

Temperature display

(Thermostat profile

details dialog, Misc

alternative)

The thermostat will show

either the room temperature

or the temperature that has

been set by the guest.

Room temperature/

set temperature

Room temperature

Table 5

21 DRAFT 66 8003 001-8

1.7.2 Advanced parameters

Parameter

Description

Available choices

Default setting

Room not occupied timer

(Thermostat profile details

dialog, Timeout alternative)

This is the amount of time

the thermostat maintains

the guest setting after

the room has entered

the unoccupied state.

1-30 minutes

8 minutes

Room not sold timer

(Thermostat profile details

dialog, Timeout alternative)

When the room has

been unoccupied for this

number of hours, it will

enter unsold mode.

12-24 hours

16 hours

Thermostat deadband

(Thermostat profile details

dialog, Deadband alternative)

The range the temperature

is allowed to drift from the

setpoint before the heat or

air conditioner is turned on

1-3 ºF

2 ºF

Heat/cool switch deadband

(Thermostat profile details

dialog, Deadband alternative)

This parameter is only

applicable if auto switching

mode has been chosen

under the HVAC tab in

the Thermostat profile

details dialog.

The heat/cool switch

deadband is the range the

temperature is allowed to

drift before switching from

heat to cool or cool to heat.

2-4 ºF

3 ºF

Max HVAC runtime

(Tools/Options dialog,

expand Energy management

and choose General)

An alarm is triggered if

a HVAC runs this long

without turning off.

30-300 minutes

120 minutes

Max setback override

(Tools/Options dialog,

expand Energy management

and choose General)

The Orion EMS features

may be overridden when

needed, e.g. for VIP guests

where no setbacks should

apply; click here for details.

If a number of hours is

entered at 'Max setback

override', an alarm will

be triggered if the setback

override exceeds this

number of hours. If the

default 0 hours is used,

no alarm will be triggered.

0-99 hours

0 hours

Maintenance intervals

(Tools/Options dialog,

expand Energy management

and choose Maintenance)

Number of hours

before the three

different maintenance

alarms should be

triggered;

the valid range is

0-65 535 hours.

- Maintenance counter 1

is for fan time/total

22 DRAFT 66 8003 001-8

HVAC time

- Maintenance counter 2

is for 'cooling'

- Maintenance counter 3

is for 'cooling or heating'

Names for the three

maintenance alarms.

Humidity control

(Thermostat profile details

dialog, Misc alternative)

When the humidity control

option is checked, the

thermostat will implement

control measures if the

humidity in the room gets

too high.

Note: The control measures

will only be implemented

when the room is

unoccupied or unsold.

Enable/disable

Disable

Intelligent switch

(Thermostat profile details

dialog, Misc alternative)

The intelligent switch is an

output for lighting control

which works according to

the occupancy status.

Disabled/

Use RV output/

Use G2 output

Disabled

Welcome scene

If desired, it is possible to

have a welcome scene which

it is activated when the

occupancy state for a room

changes from unsold to

unoccupied.

Disabled/

Use RV output/

Use G2 output/Use

solid state relay*

*) Only applicable

for Orion

Thermostat-Zen-HV

Disabled

Table 6

23 DRAFT 66 8003 001-8

1.8 Operator templates

The operator templates decide the level of authority for different Orion EMS operations.

To change the authority for handling thermostat parameters:

1. Double click on Operator

templates under the Lists

tab in the navigation window.

2. In the Operator templates

dialog, mark the applicable

operator template and click

Properties; or click Add if a

new operator template should

be added.

3. In the Operator template

details dialog, choose the tab

Energy management in the

left part of the dialog. Make

the desired changes regarding

- overriding setback mode

- setting the room temperature

- changing advanced parameters

- changing basic parameters

Note: By default, all four items

above are marked for system

manager but unmarked for

other operator templates.

4. If a new operator template was

added, go through the other

tabs in the left part of the

Operator template details

dialog and fill in the applicable

information; see Setup manual

VISIONLINE for detailed

information.

5. Click Update (or Save if a new

operator template was added)

and Close.

Figure 6

24 DRAFT 66 8003 001-8

1.8.1 Operator template X-reference

At Tools/Operator template X-reference, it is possible to change the operator

template authorities for thermostat events, thermostats, thermostat profiles and

EMS summary. By default, all default operators (listed below) can view the concerned

dialogs:

manager

system manager

user

user advanced

System manager can by default also add, update and remove thermostats and

thermostat profiles. To change the authority for system manager, a distributor must

be logged on. New operator templates (e.g. Test Template in the example screenshots

below) will by default neither be able to view the concerned dialogs, nor add, update

or remove items in the dialogs where this is applicable. To modify the authorities:

1. Go to Tools/Operator template X-reference.

Figure 7

2. Under the Database alternative in the drop-down-

menu, click the plus sign in front of the concerned

item. For the items Thermostat events and EMS

summary, the only available alternative is View. For

the items Thermostats and Thermostat profiles, the

alternatives View, Add, Update andRemove are

available; see examples in the screenshots to the

right. Mark the applicable alternative to the left and

unmark/mark the concerned operator template(s) in

the right part of the dialog.

Figure 8

3. Under the Energy management alternative in the

drop-down-menu, mark the applicable choice in the

left part of the dialog. See sections 1.7.1 and 1.7.2

for information about what is considered as basic

and advanced parameters respectively. The

checkboxes to the right will reflect anything that

has been saved in the Operator template details

dialog; see section Operator templates for details.

In the right part of the dialog, mark/unmark the

applicable operator template(s).

4. If applicable, repeat step 3 with other alternatives

in the left part of the dialog.

5. When all applicable changes according to steps 2-4

above have been performed, click OK.

Figure 9

25 DRAFT 66 8003 001-8

1.9 Setback override

The Orion EMS features may be overridden when needed, e.g. for VIP guests where no

setbacks should apply. Setback override may be enabled until the room is unsold or until

a certain time; if desired, until further notice.

Note: Override mode can also be set from Orion Service; see Quick reference guide

Orion Service for details. If the override mode has been set from Orion Service, it must

also be cleared from Orion Service. If the override mode has been set from the Change

thermostat settings dialog as below in this section, it can however be cleared either

from Orion Service or from the Change thermostat settings dialog.

To set up setback override for a thermostat:

1. Double click on Thermostats under

the Lists tab in the navigation window.

2. Mark the applicable thermostat and

click Status.

Figure 10

3. In the Thermostat status dialog,

click the Set button.

Figure 11

4. In the Change thermostat settings

dialog, change the Override mode to

the applicable one of ‘Manual (until unsold)’

or ‘Manual (until time)’. If the latter is chosen, enter

the applicable Time.

Note: If ‘Manual (until time)’ is chosen, the time

is limited by the parameter ‘Max setback override’;

see section 10.1 General for details. If ‘Max setback

override’ is 0 (default), there is however no

limitation in time and the Orion EMS features can be

overridden until further notice.

5. Click the Set button next to the Override

mode drop-down menu. The information will

be transferred online to the thermostat.

6. Click Close.

Figure 12

To set the room temperature:

1. Enter the desired temperature at Set temperature (see Change thermostat

settings screenshot on the previous page) and click the Set button next to that

field. The information will be transferred online to the thermostat.

26 DRAFT 66 8003 001-8

2. Thermostat buttons and display

2.1 Orion Thermostat-Zen-HV

2.1.1 Thermostat buttons

Figure 13

Button

Description

On/Off

Toggles the thermostat power on and off. Note: Even when the unit is

turned off, the energy management logic will take over when the room

is unoccupied, to manage the temperature accordingly.

°C/°F

Controls the temperature display. Pressing this button will toggle the

temperature display between Celsius and Fahrenheit.

Fan control

Allows the user to select from up to three fan speeds or choose 'Automatic'

to let the thermostat determine the applicable fan setting. Note: The ability

to control fan speeds depends on the capability of the air handler as some

systems do not have three fan speeds.

Increase

temperature

Used for increasing the temperature which is set on the thermostat. The

thermostat will automatically choose between heat and cool, so there is no

need for the guest to select the function. Note: Some systems are unable to

switch between the heating and cooling functions. This does not change the

way the guest uses the system, but the thermostat is programmed accordingly

and will not call for a function that is not available.

Decrease

temperature

Used for decreasing the temperature which is set on the thermostat. The

thermostat will automatically choose between heat and cool, so there is no

need for the guest to select the function. Note: Some systems are unable to

switch between the heating and cooling functions. This does not change the

way the guest uses the system, but the thermostat is programmed accordingly

and will not call for a function that is not available.

Table 7

27 DRAFT 66 8003 001-8

2.1.2 Thermostat display

Figure 14

Note: After some seconds of inactivity of the thermostat buttons,

the display will shut down. The first key press of any button will

activate the display again, and then the buttons work as normal

until the next inactivity timeout occurs.

Note: Some of the indicators are not yet implemented in

the thermostat firmware and therefore not described in the

below table.

Display indicator

Description

Temperature

The temperature display area shows the actual room temperature or the

setpoint temperature as well as the indication of Fahrenheit or Celsius.

What to display is configured when setting up the thermostat profile for the

concerned thermostat; choose 'Set temperature' or 'Room temperature' under

the Misc alternative in the Thermostat profile details dialog of VISIONLINE,

see Figure 15. If 'Room temperature' is chosen, the thermostat

will still display the set temperature for a few seconds when the guest uses

the Increase/Decrease temperature buttons. The thermostat will then revert to

show the room temperature again. When the displayed temperature is the guest

setting and not the actual room temperature, the SET indicator is also displayed.

Heat/Cool

The thermostat displays universal icons for heating and cooling.

The snow star is the symbol to indicate the unit is in cooling mode

and the sun is the symbol to indicate heating mode.

Fan

The Fan indicator shows the fan speed of the unit. As the fan speed increases,

additional segments or the indicator are displayed. When in AUTO fan mode,

the word AUTO will appear at the Miscellaneous indicator, see below.

Miscellaneous

The Miscellaneous indicator is a multi-purpose indicator; it e.g. displays

the word AUTO when the automatic fan mode is enabled.

Wrench

The Wrench indicator is displayed when maintenance is required on any

of the Orion EMS devices in the room or on the HVAC unit. This icon is

only displayed to hotel staff. To get the details of the maintenance needed,

connect the service cable to the thermostat and choose the Status alternative

in Orion Service.

Battery

The Battery indicator is displayed to hotel staff when the batteries are

low (on battery powered units) and in need of replacement. Note: This is

a low indicator only, not a segmented icon that displays the battery level.

As soon as this indicator is displayed, the batteries need to be replaced.

Note: If the lock is not used to monitor the door status, the service

indicators will only be displayed when the service cable is connected

to the thermostat and Orion Service is used.

Table 8

Figure 15

28 DRAFT 66 8003 001-8

2.2 Orion Thermostat-Original-LV

2.2.1 Thermostat buttons

Figure 16

The hotel guest controls the thermostat using the five buttons shown on the right side

of the unit in Figure 16.

C/F: Controls the temperature display. Pressing this button will toggle the

temperature display between Celsius and Fahrenheit.

Up and down arrows: The up and down arrows are used to set the desired

temperature. The thermostat will automatically choose between heat and cool

so there is no need for the guest to select the function. Note: Some systems

are unable to switch between the heating and cooling functions. This does not

change the way the guest uses the system, but the thermostat is programmed

accordingly and will not call for a function that is not available.

Fan control button: The Fan control button allows the user to select from up

to three fan speeds or choose 'Automatic' to let the thermostat determine the

appropriate fan setting.

Note: The ability to control fan speeds depends on the capability of the air

handler as some systems do not have three fan speeds.

On/Off Button: The On/Off button toggles the thermostat power on or off.

Note: Even when the unit is turned off, the energy management logic will take

over when the room is unoccupied to manage the temperature accordingly.

29 DRAFT 66 8003 001-8

2.2.2 Thermostat display

Figure 17

The thermostat displays settings and operation details to the guest, such as

room temperature and heat/cool indications.

Display details:

Temperature Display: The temperature display area shows the actual room

temperature or the set temperature as well as the indication of Fahrenheit or

Celsius. When the displayed temperature is the guest setting, not the actual

room temperature, the SET indicator is also displayed.

Note: Whenever a guest is changing the setting, the SET temperature

will display.

Heat/Cool Indicator: The thermostat displays universal icons for heating and

cooling. The snow star is the symbol to indicate the unit is in cooling mode and

the flame is the symbol to indicate heating mode.

Fan Display: The fan display shows the fan speed of the unit. As the fan speed

increases, additional segments or the indicator are displayed. When in AUTO fan

mode, the word AUTO will appear in the middle of the display (at the

Miscellaneous Indicator, see below).

Miscellaneous Indicator: The indicator in the middle of the display is a multi-

purpose indicator. It e.g. displays the word AUTO when the automatic fan mode

is enabled and OFF when the unit is turned off.

30 DRAFT 66 8003 001-8

Service indicators:

- Wrench Icon: The wrench icon is displayed when maintenance is required

on any of the EMS devices in the room or the HVAC unit. This icon is only

displayed to hotel staff. To get the details of the maintenance needed,

connect the service terminal to the thermostat.

- Error (E) Indicator: The error indicator is primarily used for the battery

operated thermostat and will be displayed when communication between

the thermostat and the thermostat controller is lost. When displayed,

the thermostat will turn OFF. This indicator is displayed to guests as well

as staff, as maintenance is required in order for the system to operate.

- Battery Icon: The battery icon is displayed to hotel staff when the

batteries are low (on battery powered units) and in need of replacement.

Note: This is a low indicator only, not a segmented icon that displays the

battery level. As soon as this indicator is displayed, the batteries need to

be replaced.

31 DRAFT 66 8003 001-8

3. Energy management summary and alarm list

An EMS overview is shown in the dialog Energy management summary. The dialog

shows Occupancy Status and HVAC Run Status in circle diagrams, and Runtime %,

Maintenance and Current Alarms in xy diagrams. The current alarms are also shown in

the Alarms dialog, see section 3.2.

Note: It is also possible to get reports for occupancy (see chapter 6 for details) and

for energy statistics (see chapter 7 for details).

3.1 Energy management summary

1. Double click on EMS summary in the Lists navigation window. A dialog as in the

example below is shown.

Figure 18

By clicking the arrow to the left of the heading ’Runtime % - Savings and occupancy’,

it is possible to choose that the diagram should instead show ‘Lighting and Room control

(kWh)’.

Figure 19

32 DRAFT 66 8003 001-8

Note: By clicking on any of the pie charts Occupancy Status or HVAC Run Status,

the corresponding Real time room status dialog will be shown. By clicking on any of

the bars in the Maintenance or Current Alarms bar chart, more information about the

alarms will be shown.

The Occupancy Status diagram shows how large share of the total number of

guest rooms that are

occupied

unoccupied

unsold

See section 1.1 Basic EMS logic for more information about the different states above.

The HVAC Run Status diagram shows how large share of the HVAC systems that are

cooling

heating

off

The Runtime % diagram shows

actual energy consumption in runtime

energy consumption if no EMS had been used

savings in energy consumption when EMS is used; Actual curve minus

no EMS curve

occupancy

The Maintenance diagram shows the number of

preventative maintenance schedules; maintenance intervals 1-3

battery alarms from motion sensor

offline rooms (motion sensor/lock offline; thermostat offline)

The Current Alarms diagram shows the number of alarms related to

security; door left open

HVAC

- thermostat cooling on highest fan speed – temperature rising

- thermostat heating on highest fan speed – temperature dropping

- HVAC running longer than maximum runtime (default 120 minutes)

without reaching setpoint

- too long duration of setback override

device; no motion detected for 24 hours in spite of door activity

freeze; the temperature in a room goes below 39 ºF = 4 ºC

excessive occupancy; if a room has had occupancy without door movement

for 48 hours

Note: When any of the alarms for maintenance 1-3 has been taken care of,

the concerned maintenance counter must be reset from Orion Service; see section

about configuring thermostat in Quick reference guide Orion Service.

33 DRAFT 66 8003 001-8

3.2 Alarm list

The bar charts Maintenance and Current Alarms which are shown in the Energy

management summary dialog are also shown in the Alarms dialog. The dialog

contains two modes:

‘Runtime’ with callback data

‘Filtered’ with historical data

When an alarm is triggered, it first appears in a popup window down to the right

on the screen. See User manual VISIONLINE for details about the different modes,

e.g. more about alarm popups for the runtime mode and what filters that can be

applied in the ‘Filtered’ mode.

To open the Alarms dialog:

1. Double click on Alarms under the Lists tab in the navigation window.

By default, the ‘Runtime’ mode of the Alarms dialog will be shown. By clicking on

any of the alarm bars ‘Preventative’ etc in the bar chart, all non-completed alarms in the

clicked alarm category will be shown in the alarm list.

Note: The Alarms dialog will also show alarms that are not related to Orion EMS;

except for in the separate Orion EMS client, where only Orion EMS alarms are shown.

34 DRAFT 66 8003 001-8

4. Real time room status

The dialog Real time room status shows occupancy status, HVAC status and

temperature for Orion EMS rooms in real time. Note: It is also possible to get reports

for occupancy (see chapter 6 for details) and for energy statistics (see chapter 7

for details).

To open the Real time room status dialog:

1. Double click on Room status in the Lists navigation window (or click on any of

the circle diagrams in the EMS summary dialog, which is found by double clicking

on EMS summary under the Lists tab).

2. The size of the squares can be changed in the combobox to the right;

default is 12 pixels.

By hovering with the cursor over a room in any Real time room status graph, the tooltip

will show

occupancy status; unsold/unoccupied/occupied

HVAC status; not running/cooling/heating

room temperature

triggered Orion EMS alarms, if any

Figure 20

Figure 21

Figure 22

If Occupancy status is

chosen (default) in the

drop-down menu in the

upper left corner of the

dialog, a screenshot as

in the example to the right is

shown.

If HVAC status is chosen

in the drop-down-menu in

the upper left corner of the

dialog, a screenshot as in

the example to the right

is shown.

If Temperature is chosen

in the drop-down menu in

the upper left corner of the

dialog, a screenshot as in

the example to the right

is shown.

35 DRAFT 66 8003 001-8

5. Thermostats list

All digital thermostats are set up in the Thermostats list. When one or more new

thermostat has been added, or if the properties of an existing thermostat has been

modified, a * is shown in the Thermostats dialog caption.

Note: Some thermostat parameters are considered as basic and some as advanced;

see sections 1.7.1 and 1.7.2 for more information about this and about what the

different Orion EMS parameters mean.

Note: Different operator templates have got different authorities to handle thermostat

parameters; see section Operator templates for more information.

Note: When an online thermostat is moved from one thermostat profile to another,

parameters for the new profile are automatically sent to the thermostat. When one

or more parameters of a thermostat profile are updated, these new parameters are

automatically sent to all concerned thermostat.

Note: If several thermostats should be moved from one thermostat profile to another,

mark the concerned thermostats in the Thermostats dialog and click Properties.

Choose the applicable thermostat profile and click Update.

Note: If the room to which a thermostat belongs is removed from the system,

the thermostat is automatically also removed from the system.

To add/modify a thermostat:

1. Double click on Thermostats under

the Lists tab in the navigation window.

2. Click Add to add a new thermostat, or

Properties to modify an existing

thermostat.

3. At Door, enter the number of the guest

room where the thermostat is located. If

the same thermostat properties should be

valid for thermostats in several rooms, add

all concerned room numbers (e.g. 101-

103). If the concerned rooms are not in

sequence, separate them with commas

(e.g. 101-103, 105, 108-109).

4. At Profile, choose the applicable

thermostat profile in the combobox. If no

applicable profile is available, click the

button to create a new one.

5. Click Save and Close, or New if the

Door field should be emptied and a

new thermostat be added.

Figure 51

36 DRAFT 66 8003 001-8

To check the status of a thermostat:

1. Double click on Thermostats under

the Lists tab in the navigation window.

2. Mark the applicable thermostat and

click Status.

Figure 52

Under the Alarm status tab:

3. Any alarms that have been triggered for the

concerned thermostat are marked with yellow.

Note: If the thermostat has not answered with its

current alarm status, the last known status will be

shown instead (if there is one).

Figure 53

Under the Maintenance status tab:

4. At Battery status, the battery status

of thermostat (if battery operated) and

motion sensor is shown.

5. At Maintenance counters, the time

left for maintenance counter 1, 2 and 3

respectively are shown. Note: The

total numbers of hours before the three

different maintenance alarms should be

triggered are specified at Tools/Options/

Energy management/Maintenance.

Figure 54

Under the Current run status tab:

6. At Room temperature, the current

room temperature is shown.

7. At Set temperature, the temperature which

the guest has set on the thermostat is shown.

8. At Fan control, it is shown whether the fan

control is ‘auto only’ or ‘manual’.

9. At Fan speed, the current fan speed

(low, mid, high) is shown.

10. At Occupancy, the occupancy status

is shown.

11. At HVAC, it is shown whether the HVAC

is ‘not running’, ‘cooling’ or ‘heating’.

12. At Override mode, it is shown whether

the thermostat parameters are overridden.

Figure 55

37 DRAFT 66 8003 001-8

To notify users about room status:

If the Communication option is used, one or more users can be notified by e-mail and/or

SMS when the status of a room switches to occupied, unoccupied or unsold.

1. Double click on Thermostats

under the Lists tab in the

navigation window.

2. Right click on one or more rooms in

the thermostats list and choose the

applicable one of

notify when room status

switches to occupied

notify when room status

switches to unoccupied

notify when room status

switches to unsold

Figure 56

3. In the Users <Thermostats>

dialog that is shown, mark a

user and click Select. Only users

which have been set up with e-mail

address and/or cell phone number

in the User details dialog will be

shown in the Users

<Thermostats> dialog. If the

chosen user has been set up with

both e-mail address and cell phone

number, you will get a question

about what media that should be

used; e-mail, SMS or both.

4. If more users should be notified

about the same room, repeat

steps 2-3 for the room.

See Installation instruction Communication option for more information about the option.

38 DRAFT 66 8003 001-8

6. Occupancy report

The Occupancy report shows the number of rooms that are rented per day; as a number

and also as a percentage of the total number of rooms.

1. Double click on Ocupancy

under the Reports tab in the

navigation window.

Figure 57

39 DRAFT 66 8003 001-8

7. Energy statistics report

The '# rooms updated' column shows how many rooms that have reported that they run

HVAC (i.e. events with runtime are sent from the room).

1. Double click on Energy statistics

under the Reports tab in the

navigation window.

Figure 58

40 DRAFT 66 8003 001-8

8. Tools/Options

At Tools/Options, there is a tab for Energy management, in turn containing the

tabs General, Maintenance and Housekeeping.

8.1 General

At Tools/Options/Energy management/General, the below parameters can be

modified; enter the applicable value(s) and click OK:

1. Enable energy management: This

checkbox is automatically marked

when the Orion EMS option is set

in the VISIONLINE software.

If the Orion EMS option should

temporarily be turned off, unmark

'Enable energy management' and

click OK.

2. Staff entry allow room occupancy

change: If this checkbox is marked,

the room will go to occupied state

when motion is triggered if staff is in

the room, i.e. when a staff card has

opened the room.

3. Max HVAC runtime: An alarm is

triggered if a HVAC runs this

long without reaching the set

temperature, i.e. the temperature

which the guest has set on the

thermostat. Default is 120 minutes;

the valid range is 30-300 minutes.

4. Max setback override: The setback

override cannot exceed the number

of hours specified here; the valid

range for ‘Max setback override’ is

0-99 hours. If the default 0 hours

is used, there is no limitation in time

for the setback override and it can

be set until further notice.

5. Unit: The temperature unit

(Fahrenheit/Celsius); Fahrenheit

is default. Note: Changes to the

temperature unit will be broadcasted

to all thermostats.

Figure 59

41 DRAFT 66 8003 001-8

8.2 Maintenance

At Tools/Options/Energy management/Maintenance, it is possible to specify three

different thermostat maintenance intervals in hours; 0-65 535 hours. This is the number

of hours of runtime that should pass before an alarm is triggered. It is also possible to

rename the three maintenance intervals.

Maintenance counter 1 is for fan time/total HVAC time

Maintenance counter 2 is for ‘cooling’

Maintenance counter 3 is for ‘cooling or heating’

1. Enter the applicable

maintenance value(s) in hours.

2. If applicable, rename the

three maintenance counters to

your needs.

3. Click OK.

Figure 60

8.3 Housekeeping

At Tools/Options/Energy management/Housekeeping, it is possible to change

the default values for

number of days to keep events in the database (default 7; valid range 1-9999)

number of days to keep runtime data in the database (default 365; valid range

1-9999)

number of days to keep occupancy data in the database (default 365; valid range

1-9999)

Note: Events use a considerable amount of disk space, so the number of days to keep

events should be kept low.

Note: In the separate Orion EMS client, the housekeeping items are found at Tools/

Options/System/Housekeeping.

1. Enter the applicable values and

click OK.

Figure 61

42 DRAFT 66 8003 001-8

9. Orion EMS in SysMon

The maintenance software SysMon (System Monitor) is found in the VISIONLINE

installation folder and also in the installation folder for the separate Orion EMS,

if the latter is applicable. It contains several dialogs, of which

the ones below are applicable for Orion EMS:

thermostats

online commands

broadcasts

room events

To open SysMon:

1. Double click on SysMon.exe in the installation folder.

Tip: Make a shortcut to SysMon since this will be extensively used.

Note: The Broadcasted commands dialog is not automatically updated;

press F5 to refresh it manually.

1. Go to View/Broadcasts.

2. To see details for a certain

command, mark it in the list

and click the Details button.

3. A Broadcast Answers

dialog will be shown, with

the concerned thermostats or

locks (depending on command)

and their answer time.

Figure 62

Column

Description

Registration Number

Uniquely identifies the broadcasted command.

The registration number will be shown in the

events

the command generates.

Command

# Answers

The number of locks that have answered

the command

Last Transmission

Timestamp when the command was last

broadcasted; originally or due to a retry.

Succeeded

Yes if all locks answered

Cancelled

Yes if the command was cancelled by another

broadcast; e.g. a new Set-Time command

cancels any previous Set-Time command.

Buffered

Yes if the command has timed out. It has then

been buffered as a single-cast command for all

locks that have not answered.

Table 9

43 DRAFT 66 8003 001-8

9.1 Thermostats

The Thermostats dialog of SysMon gives a good overview of all thermostats; if there

are any alarms, if any thermostats have been overridden etc.

To show a thermostat overview:

1. Go to View/

Thermostats.

Figure 63

Column

Description

Room

Room number

Last contact

Time when last telegram was sent from the thermostat

Status

Online/Offline

Temp

Room temperature

Setpoint

The temperature which the guest has set on the

thermostat

Occupancy

Unsold/Unoccupied/Occupied

HVAC

Off/Cooling/Heating

Alarm

Yes/No

Ovr setback

This column shows if the thermostat in the concerned

room has been overridden; Yes/No

Table 10

44 DRAFT 66 8003 001-8

9.2 Online commands

The Online Command Log dialog of SysMon shows commands that have been sent to

the thermostats. The online commands are listed in reverse chronological order.

1. Go to View/

Online Commands.

Figure 64

9.3 Broadcasts

The Broadcasted commands dialog shows all commands that have been broadcasted

to the thermostats. The broadcast commands are listed in reverse chronological order.

Note: The Broadcasted commands dialog is not automatically updated; press F5 to

refresh it manually.

1. Go to View/Broadcasts.

2. To see details for a certain

command, mark it in the list

and click the Details button.

3. A Broadcast answers dialog

will be shown, with the

concerned thermostats or

locks (depending on command)

and their answer time.

Figure 65

Column

Description

Registration

Number

Uniquely identifies the broadcasted command. The registration number

will be shown in the events the command generates.

Command

# Answers

The number of locks that have answered to the command

Last

Transmission

Timestamp when the command was last broadcasted; originally or

due to a retry.

Succeeded

Yes if all locks answered

Cancelled

Yes if the command was cancelled by another broadcast; e.g. a

new Set-Time command cancels any previous Set-Time command.

Buffered

Yes if the command has timed out. It has then been buffered as

a single-cast command for all locks that have not answered.

Table 11

45 DRAFT 66 8003 001-8

9.4 Room events

The Room Event list dialog shows events related to the lock or to the in-room devices

such as thermostat or motion sensor.

1. Go to View/Room events.

2. If large amounts of events are

continuously presented, there

is a possibility to "freeze" the

presentation of events to be

able to look closer at a certain

event. In this case, click the

Hold button.

Figure 66

To filter the room events:

1. Click the Filter button in the

Room Event List dialog; the

dialog to the right will be shown.

2. Enter the applicable filtering

information and click OK.

The result is presented in a

room event list.

Figure 67

46 DRAFT 66 8003 001-8

10. Maintenance

10.1 Thermostat (Orion Thermostat-Zen-HV)

10.1.1 To disassemble a thermostat

1. Use a flathead screw driver to loosen the

thermostat; bend the locking arms and in the

same time pull carefully.

Figure 68

2. Use the flathead screw driver to bend the

locking arm at the bottom of the thermostat;

at the same time pull carefully.

Figure 69

47 DRAFT 66 8003 001-8

10.1.2 To replace a fuse

The thermostat has got two fuses which are located as in Figure 15.

Note: To replace a fuse, the thermostat must be disconnected from the wall plate.

Figure 70

How do I know if

the fuse has blown?

What does the

fuse protect?

Upper fuse

5x20mm

2.0AF

The thermostat

appears to be dead.

Reversing valve output

Cool output

Heat output

Internal power supply

of the thermostat

Lower

fuse

5x20mm

6.3AT

The fan outputs

stop working.

The fan outputs

Table 12

48 DRAFT 66 8003 001-8

10.2 Thermostat (Orion Thermostat-Original-LV)

10.2.1 To dismount a thermostat

Press down on the top of the mounting bracket to release the snaps and pull the top of

the thermostat away from the wall; then lift up to completely remove from the bracket.

Figure 71

10.2.2 To exchange the batteries

To exchange the batteries in the thermostat, remove the thermostat according to here

and exchange the batteries (3 AA) in the battery package.

49 DRAFT 66 8003 001-8

Appendix A: Quick reference of technical data

Thermostat (common)

Note: The technical data in Table A1 are common for Orion Thermostat-Zen-HV and Orion Thermostat-

Original-LV. For Orion Thermostat-Zen-HV specific data, see Table A2 and for Orion Thermostat-

Original-LV specific data, see Table A3.

Temperature display

Configurable: guest setting or room temperature;

default is room temperature

Temperature display range

2-digit display

Setpoint/operating

temperature range

18-32 °F / 65-90 °C

Recommended

operating temperature

50-122 °F / 10-70 °C

Temperature sensor

Integrated in thermostat

Service device

Orion Service software and service cable RJ12 to 3.5mm stereo

jack

Radio (RF) signals

ZigBee 2006

Lock to thermostat:

Door open - staff card

Door open - guest card

Door open from inside

Door closed

Deadbolt thrown/released

Thermostat to lock:

Room occupied

Motion sensor to thermostat:

Motion detected

Battery status

Thermostat to motion sensor:

Turn off when the room is occupied and

door is closed

Turn on when the door is opened again

Thermostat deadband

Configurable 1-3 °F; default is 2 °F

Heat/cool switching deadband

Configurable 2-4 °F; default is 3 °F

Heat/cool switching

Configurable to allow or disallow auto changeover of heat/cool

Freeze guard

39 °F / 4 °C

Refresh cycle

Optional

Humidity

Optional

Intelligent switch

Configurable: Disabled/use RV output/use G2 output;

default is disabled

Room not occupied timer

Configurable 1-30 minutes; default is 8 minutes

Room not sold timer

Configurable 12-24 hours; default is 16 hours

Compressor delay (dwell-off time)

5 minutes. The dwell-off time prevents short-cycling

of the compressor; this parameter cannot be changed

Table A1

50 DRAFT 66 8003 001-8

Appendix A

Orion Thermostat-Zen-HV

Dimensions (WxHxD)

112 x 117 x 35 mm (4 13/32" x 4 19/32" x 1 3/8")

Input voltage

100-277VAC; 50/60 Hz

Switch input

Door switch - 1 exterior/1 interior

Multifunction input

Motion sensor/card switch/pipe temp sensor

High voltage outputs

- W/W2 (heating; max 0.5A

- Y/W2 (cooling/compressor; max 0.5A)

- RV (reversing valve; max 0.5A

- G1 (Fan 1; max 3A)

- G2 (Fan 2; max 3A)

- G3 (Fan 3; max 3A)

Low voltage outputs

- Proportional 0-10V; heating

- Proportional 0-10V; cooling

- Relay output (max 30V AC/DC, max 100mA)

Temperature sensor

Integrated in thermostat

Material

ABS

Required VISIONLINE version

1.14.0 or higher

Required Orion Service version

1.2.5 or higher

Table A2

51 DRAFT 66 8003 001-8

Appendix A

Orion Thermostat-Original-LV

Dimensions (WxHxD)

87.5 x 132 x 36.3 mm (3 7/16 x 5 3/16'' x 1 7/16'')

Input voltage

12-24 V AC

15-24 V DC

V+ Output logic

Follows the input voltage (AC rectified) VDC relative to

GND Input voltage level

Outputs

W/W2 – Heating

Y/W2 – Cooling / compressor

G1 – Fan 1

G2 – Fan 2

G3 – Fan 3

RV – Reversing valve

Inputs

Door switch – 1 exterior / 1 interior

Motion sensor/card switch I/O

Service connector (programming)

Temperature sensor

(stored in the thermostat even if

the thermostat controller is

used)

Integrated in thermostat

Option: remote temperature sensor that

connects directly to the thermostat controller integrated

in thermostat

Refresh cycle

Optional

Humidity

Optional

Intelligent switch

Configurable:

Disabled/use RV output/use G2 output;

default is disabled

Recommended storage conditions

Temperature range: 59-80 ºF / 15-27 ºC

Humidity range: 30-60% relative humidity (RH)

Table A3

52 DRAFT 66 8003 001-8

Appendix A

Motion sensor

Dimensions

Ø: 120mm (4 23/32'')

H: 44.2 mm (1 3/4'')

Input power

3 AA batteries (4.5 VDC)

Mounting

Ceiling or wall surface mounting

Keyhole type for easy installation and

battery replacement access

Range

360 degrees / 8 meters horizontal / 3 meters vertical

Messages transmitted

Motion detected

Battery status

Diagnostics

Integrated LED only enabled for diagnostics

Table A4

53 DRAFT 66 8003 001-8

Appendix B: Troubleshooting

FCU = fan coil unit

PTAC = Package Terminal Air Conditioner

A/C Unit not blowing hot/cold air

A/C unit not blowing hot/cold air

1. Confirm at the thermostat that the heat or cool symbol is displayed.

a. If the symbol is on, the call has been sent from the thermostat

to the FCU/PTAC.

b. If the symbol is not on, change the set temperature to be more than

2 degrees different from the actual temperature to engage the heat/cool call.

Note: For cool, there is a 5 minute compressor delay after the unit is turned

on, to prevent short-cycling.

2. Confirm that voltage is applied at the HVAC unit heat/cool inputs.

a. If accurate voltage is applied to the correct inputs and outputs,

additional troubleshooting must be done at the FCU/PTAC.

b. If no voltage is applied to the correct inputs, a voltage drop has

occurred between the thermostat and the FCU/PTAC. Check the wiring.

Note: See Installation Manual Orion EMS for information about the

heat/cool relays used.

Fan speed not working

1. Confirm the configuration of the thermostat profile with fan speeds. Make sure

that the wiring is in accordance with these settings. Change from Auto and test

the individual fan speeds.

a. If one of the fan speeds is not working, confirm that voltage is applied at the

FCU/PTAC for that fan speed. If voltage is applied to the correct fan speed,

additional troubleshooting must be done at the FCU/PTAC.

54 DRAFT 66 8003 001-8

Thermostat has no power

1. Confirm that the thermostat has power applied to the correct wires, 24V DC or

AC. If the correct power is applied, make sure that the thermostat is connected

to the wire

harness correctly and that no pins are visible. If the thermostat is plugged in

incorrectly, it can be damaged and needs replacement.

Room is not going into Occupied state

1. Was a staff card used to open the door (for systems with locks monitoring the

door)? If so, the room will not enter occupied state on motion. Press a key on the

thermostat and check the occupied status again.

2. Check the online status of the lock and the motion sensor.

a. If the door lock or the motion sensor is offline, use an Orphan Join card for

the lock and recycle the power for the motion sensor.

b. If the door is still offline, follow the necessary steps to discover the lock back

to the thermostat.

c. If the motion sensor is still offline, replace the batteries.

d. If the motion sensor is still offline after this, follow the necessary steps to

discover the motion sensor back to the thermostat.

3. If the RF door switch is applicable, confirm that door open and door closed

events are logged at the thermostat. Also use the Diagnostics feature in Orion

Service to confirm that the door position is shown correctly; Open and Closed.

4. Make sure that the configuration settings at the thermostat are accurate,

including correct relay configuration for internal door switch and external door

switch. If neither is used, make sure that Normally Closed is selected.

55 DRAFT 66 8003 001-8

A/C unit cooling when calling for heat (and vice versa)

1. If the unit is a heat pump, make sure that the thermostat is properly configured

to control the heat pump. See Daily Use Manual Orion EMS for proper

configuration of a heat pump.

2. If the unit is not a heat pump, or if the thermostat is correctly configured, check

the outputs of the thermostat to ensure that it is calling for heat or cool properly.

a. First check the outputs at the thermostat.

i. If OK, check the outputs of the thermostat at the connection to the HVAC

unit.

It is possible that the wiring is crossed or somehow incorrect.

ii. If all is OK, the property needs to have their HVAC technician check the

unit.

b. If the thermostat outputs are incorrect:

i. First check the configuration of the thermostat by using Orion Service to

read out the parameters of the thermostat; do not just rely on looking at

the parameters in

the VISIONLINE or Orion EMS software. If the parameters are incorrect,

make the necessary changes.

ii. Connect a new thermostat to see if the problem disappears. If it does,

replace the thermostat. If the problem stays, there is a problem with the

wiring or parameters that must be fixed.

Fan continues to run even when the thermostat is turned off

1. First, wait a couple of minutes to see if the fan does eventually turn off. Some air

handlers have a built-in function that keeps the fan running for a time after the

heating or cooling function is turned off.

2. Secondly, use Orion Service to check the parameters of the thermostat – ensure

that the ‘Fan on when satisfied’ function is set to ‘no’.

3. Finally, test the outputs of the thermostat to see which ones that are on. If a

fan output is active and the thermostat is not calling for fan (use the

Diagnostics feature of Orion Service to confirm that

the thermostat is not calling for fan), change the thermostat as it has a stuck

relay. If no fan output is active, check all other outputs to find out if any are

active. It is possibly a crossed or shorted wire.

56 DRAFT 66 8003 001-8

Appendix C: Read more

Document name:

Document number:

Installation instruction Communication option

66 5013 026

Installation manual Orion EMS

66 8003 002

Quick setup guide Orion EMS in VISIONLINE

66 8003 004

Quick setup guide Orion EMS software

66 8003 003

Upgrading an RFID lock for an Orion EMS offline scenario

66 8003 009

57 DRAFT 66 8003 001-8

Revision history

Date

Change

August 19, 2010

Initial version

November 15, 2010

‘Initialize module’ and ‘Configure device’ in Orion Service

modified

July 5, 2011

Information about thermostat controller added

Information about alarm list modified; now two modes,

‘Runtime’ and ‘Filtered’

Information about ‘Configure device – Coordinator’ added

October 6, 2011

Logotypes changed

February 16, 2012

Added reference to Upgrading an RFID lock for an Orion

EMS offline scenario for information about what firmware

to use in different configurations

Added reference to Installation manual Orion EMS

regarding upgrade of locks for offline scenarios

Added appendix with troubleshooting information

June 5, 2012

Updated to match Orion Service 1.2.0

July 5, 2012

Info added to chapter 1 General about the number of

Orion EMS devices that each room number can have

Alarm status tab of the Thermostat status dialog

updated

Information about the reports Occupancy and

Energy statistics added

March 22, 2013

Updated to match VISIONLINE 1.13.0 and Orion Service

1.2.1

June 27, 2014

Added information about Orion Thermostat-Zen-HV

Asia / Pacific:

E-mail: apac@vingcardelsafe.com

Phone: +65 6305 7670

Europe / Middle East / Africa:

E-mail: emea@vingcardelsafe.com

Phone: +47 69 24 50 00

Latin America:

E-mail: lam@vingcardelsafe.com

Phone: +52 55 36 40 12 00

North America:

E-mail: northamerica@vingcardelsafe.com

Phone: +1 972 907 2273

ASSA ABLOY Hospitality – P.O. Box 340 – 1402 Ski – Norway – Phone: +47 69 24 50 00

info@vingcardelsafe.com | www.vingcardelsafe.com

Provider of: VingCard Locks & Systems | Elsafe Safes | Orion EMS | PolarBar Minibars

Specifications may change without notice

ASSALOY Global Solutions Norway AS TZENHV Thermostat User Manual Enter the help project title here

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