ASUSTeK Computer RTAC56UA Dual-band Wireless-AC1200 Gigabit Router User Manual 3

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5.2 Firmware Restoration
Firmware Restoration is used on an ASUS Wireless Router that
failed during its firmware upgrading process. It uploads the
firmware that you specify. The process takes about three to four
minutes.
IMPORTANT: Launch the rescue mode on the router before using the
Firmware Restoration utility.
NOTE: This feature is not supported on MAC OS.
To launch the rescue mode and use the Firmware Restoration
utility:
1. Unplug the wireless router from the power source.
2. Hold the Reset button at the rear panel and simultaneously
replug the wireless router into the power source. Release the
Reset button when the Power LED at the front panel flashes
slowly, which indicates that the wireless router is in the rescue
mode.
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3. Set a static IP on your computer and use the following to set up
your TCP/IP settings:
IP address: 192.168.1.x
Subnet mask: 255.255.255.0
4. From your computer’s desktop, click
Start > All Programs > ASUS Utility RT-AC56U Wireless
Router > Firmware Restoration.
5. Specify a firmware file, then click Upload.
NOTE: This is not a firmware upgrade utility and cannot be used on
a working ASUS Wireless Router. Normal firmware upgrades must be
done through the web interface. Refer to Chapter 4: Configuring the
Advanced Settings for more details.
5.3 Setting up your printer server
5.3.1 ASUS EZ Printer Sharing
ASUS EZ Printing Sharing utility allows you to connect a USB
printer to your wireless router’s USB port and set up the print
server. This allows your network clients to print and scan files
wirelessly.
87
NOTE: The print server function is supported on Windows® XP,
Windows® Vista, and Windows® 7.
To set up the EZ Printer sharing mode:
1. From the navigation panel, go to General > USB Application >
Network Printer Server.
2. Click Download Now! to download the network printer utility.
NOTE: Network printer utility is supported on Windows® XP, Windows®
Vista, and Windows® 7 only. To install the utility on Mac OS, select Use
LPR protocol for sharing printer.
3. Unzip the downloaded file and click the Printer icon to run the
network printer setup program.
88
4. Follow the onscreen instructions to set up your hardware, then
click Next.
5. Wait a few minutes for the initial setup to finish. Click Next.
6. Click Finish to complete the installation.
89
7. Follow the Windows® OS instructions to install the printer driver.
8. After the printer’s driver installation is complete, network
clients can now use the printer.
90
5.3.2 Using LPR to Share Printer
You can share your printer with computers running on Windows®
and MAC operating system using LPR/LPD (Line Printer Remote/
Line Printer Daemon).
Sharing your LPR printer
To share your LPR printer:
1. From the Windows® desktop, click Start > Devices and
Printers > Add a printer to run the Add Printer Wizard.
2. Select Add a local printer and then click Next.
91
3. Select Create a new port then set Type of Port to Standard
TCP/IP Port. Click New Port.
4. In the Hostname or IP address field, key in the IP address of
the wireless router then click Next.
92
5. Select Custom then click Settings.
6. Set Protocol to LPR. In the Queue Name field, key in
LPRServer then click OK to continue.
93
7. Click Next to finish setting up the standard TCP/IP port.
8. Install the printer driver from the vendor-model list. If your
printer is not in the list, click Have Disk to manually install the
printer drivers from a CD-ROM or file.
94
9. Click Next to accept the default name for the printer.
10.
Click Finish to complete the installation.
95
5.4 Download Master
Download Master is a utility that helps you download files even
while your laptops or other devices are switched off.
NOTE: You need a USB device connected to the wireless router to use
Download Master.
To use Download Master:
1. Click General > USB application > Download Master to
download and install the utility automatically.
NOTE: If you have more than one USB drive, select the USB device you
want to download the files to.
2. After the download process is finished, click the Download
Master icon to start using the utility.
3. Click Add to add a download task.
4. Select a download type such as BitTorrent, HTTP, or FTP. Provide
a torrent file or a URL to begin downloading.
NOTE: For details on Bit Torrent, refer to section 5.4.1 Configuring the
Bit Torrent download settings.
96
5. Use the navigation panel to configure the advanced settings.
5.4.1 Configuring Bit Torrent download settings
To configure BitTorrent download settings:
1. From Download Master’s navigation panel, click Bit Torrent to
launch the Bit Torrent Setting page.
2. Select a specific port for your download task.
3. To prevent network congestion, you can limit the maximum
upload and download speeds under Speed Limits.
4. You can limit the maximum number of allowed peers and
enable or disable file encryption during downloads.
97
5.4.2 NZB settings
You can set up a USENET server to download NZB files. After
entering USENET settings, Apply.
98
6
Troubleshooting
This chapter provides solutions for issues you may encounter with
your router. If you encounter problems that are not mentioned in
this chapter, visit the ASUS support site at:
http://support.asus.com/ for more product information and
contact details of ASUS Technical Support.
6.1 Basic Troubleshooting
If you are having problems with your router, try these basic steps
in this section before looking for further solutions.
Upgrade Firmware to the latest version.
1. Launch the Web GUI. Go to Advanced Settings >
Administration > Firmware Upgrade tab. Click Check to
verify if the latest firmware is available.
2. If the latest firmware is available, visit the ASUS global website
at http://www.asus.com/Networks/Wireless_Routers/RTAC66U/
#download to download the latest firmware.
3. From the Firmware Upgrade page, click Browse to locate the
firmware file.
4. Click Upload to upgrade the firmware.
99
Restart your network in the following sequence:
1. Turn off the modem.
2. Unplug the modem.
3. Turn off the router and computers.
4. Plug in the modem.
5. Turn on the modem and then wait for 2 minutes.
6. Turn on the router and then wait for 2 minutes.
7. Turn on computers.
Check if your Ethernet cables are plugged properly.
• When the Ethernet cable connecting the router with the
modem is plugged in properly, the WAN LED will be on.
• When the Ethernet cable connecting your poweredon computer with the router is plugged in properly, the
corresponding LAN LED will be on.
Check if the wireless setting on your computer matches that
of your computer.
• When you connect your computer to the router wirelessly,
ensure that the SSID (wireless network name), encryption
mehtod, and password are correct.
Check if your network settings are correct.
• Each client on the network should have a valid IP address. ASUS
recommends that you use the wireless router’s DHCP server to
assign IP addresses to computers on your network.
100
• Some cable modem service providers require you to use
the MAC address of the computer initially registered on
the account. You can view the MAC address in the web GUI,
Network Map > Clients page, and hover the mouse pointer
over your device in Client Status.
101
6.2 Frequently Asked Questions (FAQs)
I cannot access the router GUI using a web browser
• If your computer is wired, check the Ethernet cable connection
and LED status as described in the previous section.
• Ensure that you are using the correct login information. The
default factory login name and password is “admin/admin”.
Ensure that the Caps Lock key is disabled when you enter the
login information.
• Delete the cookies and files in your web browser. For Internet
Explorer 8, follow these steps:
1.	Launch Internet Explorer 8,
then click Tools > Internet
Options.
2.	In the General tab, under
Browsing history, click
Delete…, select Temporary
Internet Files and Cookies
then click Delete.
NOTES:
•
The commands for deleting cookies and files vary with web
browsers.
• Disable proxy server settings, cancel the dial-up connection,
and set the TCP/IP settings to obtain IP addresses automatically.
For more details, refer to Chapter 1 of this user manual.
•
102
Ensure that you use CAT5e or CAT6 ethernet cables.
The client cannot establish a wireless connection with the
router.
NOTE: If you are having issues connecting to 5Ghz network, make
sure that your wireless device supports 5Ghz or features dual band
capabilities.
• Out of Range:
• Move the router closer to the wireless client.
•	Try to adjust antennas of the router to the best direction as
described in section 1.4 Positioning your router.
• DHCP server has been disabled:
1.	Launch the web GUI. Go to General > Network Map>
Clients and search for the device that you want to connect
to the router.
2.	If you cannot find the device in the Network Map, go to
Advanced Settings > LAN > DHCP Server, Basic Config
list, select Yes on the Enable the DHCP Server.
103
• SSID has been hidden. If your device can find SSIDs from other
routers but cannot find your router’s SSID, go to Advanced
Settings > Wireless > General, select No on Hide SSID, and
select Auto on Control Channel.
• If you are using a wireless LAN adapter, check if the wireless
channel in use conforms to the channels available in your
country/area. If not, adjust the channel, channel bandwidth,
and wireless mode.
• If you still cannot connect to the router wirelessly, you can reset
your router to factory default settings. In the router GUI,click
Administration > Restore/Save/Upload Setting and click
Restore.
104
Internet is not accessible.
• Check if your router can connect to your ISP’s WAN IP address.
To do this, launch the web GUI and go to General> Network
Map, and check the Internet Status.
• If your router cannot connect to your ISP’s WAN IP address,
try restarting your network as described in the section
Restart your network in following sequence under Basic
Troubleshooting.
• The device has been blocked via the Parental Control function.
Go to General > Parental Control and see if the device is
in the list. If the device is listed under Client Name, remove
the device using the Delete button or adjust the Time
Management Settings.
105
• If there is still no Internet access, try to reboot your computer
and verify the network’s IP address and gateway address.
• Check the status indicators on the ADSL modem and the
wireless router. If the WAN LED on the wireless router is not ON,
check if all cables are plugged properly.
You forgot the SSID (network name) or network password
• Setup a new SSID and encryption key via a wired connection
(Ethernet cable). Launch the web GUI, go to Network Map,
click the router icon, enter a new SSID and encryption key, and
then click Apply.
• Reset your router to the default settings. Launch the web GUI,
go to Administration > Restore/Save/Upload Setting, and
click Restore. The default login account and password are both
“admin”.
How to restore the system to its default settings?
• Go to Administration > Restore/Save/Upload Setting, and
click Restore.
The following are the factory default settings:
		 User Name:
admin
		 Password:
admin
		 Enable DHCP: Yes (if WAN cable is plugged in)
		 IP address:
192.168.1.1
		 Domain Name: http://router.asus.com
		 Subnet Mask: 255.255.255.0
		 DNS Server 1: 192.168.1.1
		 DNS Server 2: (Blank)
		 SSID (2.4GHz): ASUS
		 SSID (5GHz):
ASUS_5G
106
Firmware upgrade failed.
Launch the rescue mode and run the Firmware Restoration utility.
Refer to section 5.2 Firmware Restoration on how to use the
Firmware Restoration utility.
107
Cannot access Web GUI
Before configuring your wireless router, do the steps described in
this section for your host computer and network clients.
A.
Disable the proxy server, if enabled.
Windows® 7
1.	Click Start > Internet Explorer
to launch the browser.
2. Click Tools > Internet options
> Connections tab > LAN
settings.
3.	From the Local Area
Network (LAN) Settings
screen, untick Use a proxy
server for your LAN.
4. Click OK when done.
108
MAC OS
1.	From your Safari
browser, click Safari
> Preferences >
Advanced > Change
Settings...
2.	From the Network
screen, deselect FTP
Proxy and Web Proxy
(HTTP).
3. Cllick Apply Now when
done.
NOTE: Refer to your browser's help feature for details on disabling the
proxy server.
B.	Set the TCP/IP settings to automatically obtain an IP
address.
Windows® 7
1. Click Start > Control Panel
> Network and Internet
> Network and Sharing
Center > Manage network
connections.
2. Select Internet Protocol
Version 4 (TCP/IPv4) or
Internet Protocol Version
6 (TCP/IPv6), then click
Properties.
109
3. To obtain the IPv4 IP
settings automatically,
tick Obtain an IP address
automatically.
To obtain the IPv6 IP
settings automatically, tick
Obtain an IPv6 address
automatically.
4. Click OK when done.
MAC OS
1. Click the Apple icon
located on the top left of
your screen.
2. Click System
Preferences > Network
> Configure...
3. From the TCP/IP tab,
select Using DHCP in
the Configure IPv4
dropdown list.
4. Cllick Apply Now when
done.
NOTE: Refer to your operating system’s help and support feature for
details on configuring your computer’s TCP/IP settings.
110
C.
Disable the dial-up connection, if enabled.
Windows® 7
1.	Click Start > Internet Explorer
to launch the browser.
2. Click Tools > Internet options >
Connections tab.
3.	Tick Never dial a connection.
4. Click OK when done.
NOTE: Refer to your browser's help feature for details on disabling the
dial-up connection.
111
Appendices
Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our
commitment to the highest standards for protecting our
environment. We believe in providing solutions for you to be able
to responsibly recycle our products, batteries, other components,
as well as the packaging materials. Please go to http://csr.asus.
com/english/Takeback.htm for the detailed recycling information
in different regions.
REACH
Complying with the REACH (Registration, Evaluation,
Authorisation, and Restriction of Chemicals) regulatory
framework, we published the chemical substances in our products
at ASUS REACH website at
http://csr.asus.com/english/index.aspx
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
112
against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
IMPORTANT! This device within the 5.15 ~ 5.25 GHz is restricted to
indoor operations to reduce any potential for harmful interference to
co-channel MSS operations.
CAUTION: Any changes or modifications not expressly approved by
the party responsible for compliance could void the user’s authority to
operate the equipment.
Prohibition of Co-location
This device and its antenna(s) must not be co-located or operating
in conjunction with any other antenna or transmitter
113
Safety Information
To maintain compliance with FCC’s RF exposure guidelines, this
equipment should be installed and operated with minimum
distance 20cm between the radiator and your body. Use on the
supplied antenna.
Declaration of Conformity for R&TTE directive 1999/5/EC
Essential requirements – Article 3
Protection requirements for health and safety – Article 3.1a
Testing for electric safety according to EN 60950-1 has been
conducted. These are considered relevant and sufficient.
Protection requirements for electromagnetic compatibility
– Article 3.1b
Testing for electromagnetic compatibility according to EN
301 489-1 and EN 301 489-17 has been conducted. These are
considered relevant and sufficient.
Effective use of the radio spectrum – Article 3.2
Testing for radio test suites according to EN 300 328 & EN 301
893 have been conducted. These are considered relevant and
sufficient.
Operate the device in 5150-5250 MHz frequency band for indoor
use only.
CE Mark Warning
This is a Class B product, in a domestic environment, this product
may cause radio interference, in which case the user may be
required to take adequate measures.
114
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003
and RSS-210.
Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired
operation of the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the ASUS Wireless Device is below
the Industry Canada (IC) radio frequency exposure limits. The
ASUS Wireless Device should be used in such a manner such
that the potential for human contact during normal operation is
minimized.
This device has been evaluated for and shown compliant with
the IC Specific Absorption Rate (“SAR”) limits when installed in
specific host products operated in portable exposure conditions
(antennas are less than 20 centimeters of a person’s body).
This device has been certified for use in Canada. Status of the
listing in the Industry Canada’s REL (Radio Equipment List) can be
found at the following web address: http://www.ic.gc.ca/app/sitt/
reltel/srch/nwRdSrch.do?lang=eng
Additional Canadian information on RF exposure also can be
found at the following web: http://www.ic.gc.ca/eic/site/smt-gst.
nsf/eng/sf08792.html
Canada, avis d’Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes
115
canadiennes ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes:
(1) cet appareil ne doit pas causer d’interférence et (2) cet appareil
doit accepter toute interférence, notamment les interférences qui
peuvent a ecter son fonctionnement.
NCC 警語
經型式認證合格之低功率射頻電機，非經許可，公司、商號或
使用者均不得擅自變更頻率、加大功率或變更原設計之特性及
功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通
信；經發現有干擾現象時，應立即停用，並改善至無干擾時方
得繼續使用。前項合法通信，指依電信法規定作業之無線電通
信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電
波輻射性電機設備之干擾。
GNU General Public License
Licensing information
This product includes copyrighted third-party software licensed
under the terms of the GNU General Public License. Please see The
GNU General Public License for the exact terms and conditions
of this license. We include a copy of the GPL with every CD
shipped with our product. All future firmware updates will also be
accompanied with their respective source code. Please visit our
web site for updated information. Note that we do not offer direct
support for the distribution.
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
116
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impose any further restrictions on the recipients’ exercise of
the rights granted herein. You are not responsible for enforcing
compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent
infringement or for any other reason (not limited to patent
issues), conditions are imposed on you (whether by court order,
agreement or otherwise) that contradict the conditions of this
License, they do not excuse you from the conditions of this
License. If you cannot distribute so as to satisfy simultaneously
your obligations under this License and any other pertinent
obligations, then as a consequence you may not distribute
the Program at all. For example, if a patent license would not
permit royalty-free redistribution of the Program by all those
who receive copies directly or indirectly through you, then the
only way you could satisfy both it and this License would be to
refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable
under any particular circumstance, the balance of the section
is intended to apply and the section as a whole is intended to
apply in other circumstances.
It is not the purpose of this section to induce you to infringe
any patents or other property right claims or to contest
validity of any such claims; this section has the sole purpose
of protecting the integrity of the free software distribution
system, which is implemented by public license practices.
Many people have made generous contributions to the wide
range of software distributed through that system in reliance
122
on consistent application of that system; it is up to the author/
donor to decide if he or she is willing to distribute software
through any other system and a licensee cannot impose that
choice.
This section is intended to make thoroughly clear what is
believed to be a consequence of the rest of this License.
8. If the distribution and/or use of the Program is restricted in
certain countries either by patents or by copyrighted interfaces,
the original copyright holder who places the Program under
this License may add an explicit geographical distribution
limitation excluding those countries, so that distribution is
permitted only in or among countries not thus excluded. In
such case, this License incorporates the limitation as if written
in the body of this License.
9. The Free Software Foundation may publish revised and/or new
versions of the General Public License from time to time. Such
new versions will be similar in spirit to the present version, but
may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the
Program specifies a version number of this License which
applies to it and “any later version”, you have the option of
following the terms and conditions either of that version or of
any later version published by the Free Software Foundation. If
the Program does not specify a version number of this License,
you may choose any version ever published by the Free
Software Foundation.
10. If you wish to incorporate parts of the Program into other free
programs whose distribution conditions are different, write to
the author to ask for permission.
For software which is copyrighted by the Free Software
Foundation, write to the Free Software Foundation; we
sometimes make exceptions for this. Our decision will be
guided by the two goals of preserving the free status of all
derivatives of our free software and of promoting the sharing
and reuse of software generally.
123
NO WARRANTY
11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION.
12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR
AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR
ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE
THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT
LIMITED TO LOSS OF DATA OR DATA BEING RENDERED
INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER
PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
124
For Turkey only
Authorised distributors in Turkey:
Penta Teknoloji Urunleri Dagitim Ticaret Anonim Sirketi
Tel. No.:
0216 645 8200
Address:
DUDULLU ORGANIZE SANAYI BOLGESI NATO
YOLU 4. CAD. NO:1
DUDULLU UMRANIYE 34775 ISTANBUL
TURKEY
EEE Yönetmeliğine Uygundur.
125
ASUS Contact information
ASUSTeK COMPUTER INC. (Asia Pacific)
Address
Website
15 Li-Te Road, Peitou, Taipei, Taiwan 11259
www.asus.com.tw
Technical Support
Telephone
Support Fax
Online support
+886228943447
+886228907698
support.asus.com
ASUS COMPUTER INTERNATIONAL (America)
Address	800 Corporate Way, Fremont, CA 94539, USA
Telephone
+15107393777
Fax		
+15106084555
Website
usa.asus.com
Online support
support.asus.com
ASUS COMPUTER GmbH (Germany and Austria)
Address
Telephone
Fax		
Website
Online contact
Harkort Str. 21-23, D-40880 Ratingen, Germany
+491805010923*
+492102959911
www.asus.de
www.asus.de/sales
Technical Support
Telephone (Component, Networking)
Telephone (System/Notebook/Eee/LCD)
Fax					
Online support				
+491805010923*
+491805010920*
+492102959911
support.asus.com
* EUR 0.14/minute from a German fixed landline; EUR 0.42/minute from
a mobile phone.
126
Networks Global Hotline Information
Region
Country
Service Hours
09:00-13:00 ;
14:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
Cyprus
800-92491
France
Hungary
0033-170949400
0049-1805010920
0049-1805010923
( component support )
0049-2102959911 ( Fax )
0036-15054561
Italy
199-400089
Greece
00800-44142044
Austria
Netherlands/
Luxembourg
Belgium
Norway
Sweden
Finland
Denmark
Poland
Spain
Portugal
Slovak Republic
Czech Republic
Switzerland-German
Switzerland-French
Switzerland-Italian
United Kingdom
Ireland
Russia and CIS
Ukraine
0043-820240513
09:00-17:30 Mon-Fri
09:00-13:00 ;
14:00-18:00 Mon-Fri
09:00-13:00 ;
14:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
0031-591570290
09:00-17:00 Mon-Fri
0032-78150231
0047-2316-2682
0046-858769407
00358-969379690
0045-38322943
0048-225718040
0034-902889688
00351-707500310
00421-232162621
00420-596766888
0041-848111010
0041-848111014
0041-848111012
0044-8448008340
0035-31890719918
008-800-100-ASUS
0038-0445457727
0044-870-1208340;
0035-31890719918
09:00-17:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
10:00-19:00 Mon-Fri
09:00-18:00 Mon-Fri
08:30-17:30 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
08:00-17:00 Mon-Fri
08:00-17:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-17:00 Mon-Fri
09:00-17:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
Germany
Europe
Hotline Number
United Kindom
09:00-18:00 Mon-Fri
10:00-17:00 Mon-Fri
09:00-17:00 Mon-Fri
127
Networks Global Hotline Information
Region
Country
Australia
New Zealand
Japan
Korea
Thailand
Asia-Pacific
Singapore
Malaysia
Philippine
India
India(WL/NW)
Indonesia
Americas
Hotline Numbers
1300-278788
0800-278788
0800-1232787
0081-473905630
( Non-Toll Free )
0082-215666868
0066-24011717
1800-8525201
0065-64157917
0065-67203835
( Repair Status Only )
0060-320535077
1800-18550163
1800-2090365
0062-2129495000
500128 (Local Only)
Vietnam
1900-555581
Hong Kong
USA
Canada
Mexico
00852-35824770
1-812-282-2787
001-8008367847
Service Hours
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-17:00 Sat-Sun
09:00-18:00 Mon-Fri
09:00-17:00 Sat-Sun
09:30-17:00 Mon-Fri
09:00-18:00 Mon-Fri
11:00-19:00 Mon-Fri
11:00-19:00 Mon-Fri
11:00-13:00 Sat
10:00-19:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Sat
09:00-21:00 Mon-Sun
09:30-17:00 Mon-Fri
9:30 – 12:00 Sat
08:00-12:00
13:30-17:30 Mon-Sat
10:00-19:00 Mon-Sat
8:30-12:00 EST Mon-Fri
9:00-18:00 EST Sat-Sun
08:00-20:00 CST Mon-Fri
08:00-15:00 CST Sat
128
Networks Global Hotline Information
Region
Middle
East +
Africa
Country
Egypt
Saudi Arabia
UAE
Turkey
South Africa
Israel
Romania
Bosnia
Herzegovina
Bulgaria
Balkan
Countries Croatia
Montenegro
Serbia
Slovenia
Estonia
Latvia
Lithuania-Kaunas
Lithuania-Vilnius
Hotline Numbers
800-2787349
800-1212787
00971-42958941
0090-2165243000
0861-278772
*6557/00972-39142800
*9770/00972-35598555
0040-213301786
Service Hours
09:00-18:00 Sun-Thu
09:00-18:00 Sat-Wed
09:00-18:00 Sun-Thu
09:00-18:00 Mon-Fri
08:00-17:00 Mon-Fri
08:00-17:00 Sun-Thu
08:30-17:30 Sun-Thu
09:00-18:30 Mon-Fri
00387-33773163
09:00-17:00 Mon-Fri
00359-70014411
00359-29889170
00385-16401111
00382-20608251
00381-112070677
00368-59045400
00368-59045401
00372-6671796
00371-67408838
00370-37329000
00370-522101160
09:30-18:30 Mon-Fri
09:30-18:00 Mon-Fri
09:00-17:00 Mon-Fri
09:00-17:00 Mon-Fri
09:00-17:00 Mon-Fri
08:00-16:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
09:00-18:00 Mon-Fri
NOTE: For more information, visit the ASUS support site at:
http://support.asus.com
Manufacturer:
Authorised
representative
in Europe:
ASUSTeK Computer Inc.
Tel:
+886-2-2894-3447
Address: 4F, No. 150, LI-TE RD., PEITOU,
TAIPEI 112, TAIWAN
ASUS Computer GmbH
Address: HARKORT STR. 21-23, 40880
RATINGEN, GERMANY
129

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