ASUSTeK Computer RTAC68U Wireless-AC1900 Dual Band Gigabit Router User Manual UserMan P85 P129

ASUSTeK Computer Inc Wireless-AC1900 Dual Band Gigabit Router UserMan P85 P129

UserMan-(P85-P129)

855 UtilitiesNOTES: • Install the wireless router's utilities from the bundled support CD. • If Autorun is disabled, run setup.exe from the root directory of the support CD.• The utilities are not supported on MAC OS.5.1 Device DiscoveryDevice Discovery is an ASUS WLAN utility that detects an ASUS wireless router device, and allows you to congure the wireless networking settings.To launch the Device Discovery utility:• From your computer’s desktop, click Start > All Programs > ASUS Utility > RT-AC68U Wireless Router > Device Discovery.NOTE: When you set the router to Access Point mode, you need to use Device Discovery to get the router’s IP address.
865.2 Firmware RestorationFirmware Restoration is used on an ASUS Wireless Router that failed during its rmware upgrading process. It uploads the rmware that you specify. The process takes about three to four minutes.IMPORTANT: Launch the rescue mode on the router before using the Firmware Restoration utility.NOTE: This feature is not supported on MAC OS.To launch the rescue mode and use the Firmware Restoration utility:1. Unplug the wireless router from the power source.2. Hold the Reset button at the rear panel and simultaneously replug the wireless router into the power source. Release the Reset button when the Power LED at the front panel ashes slowly, which indicates that the wireless router is in the rescue mode.
873. Set a static IP on your computer and use the following to set up your TCP/IP settings: IP address: 192.168.1.x Subnet mask: 255.255.255.04. From your computer’s desktop, click Start > All Programs > ASUS Utility RT-AC68U Wireless Router > Firmware Restoration.5. Specify a rmware le, then click Upload.NOTE: This is not a rmware upgrade utility and cannot be used on a working ASUS Wireless Router. Normal rmware upgrades must be done through the web interface. Refer to Chapter 4: Conguring the Advanced Settings for more details.5.3 Setting up your printer server5.3.1 ASUS EZ Printer SharingASUS EZ Printing Sharing utility allows you to connect a USB printer to your wireless router’s USB port and set up the print server. This allows your network clients to print and scan les wirelessly.
88NOTE: The print server function is supported on Windows® XP, Windows® Vista, and Windows® 7.To set up the EZ Printer sharing mode:1. From the navigation panel, go to General > USB Application > Network Printer Server. 2. Click Download Now! to download the network printer utility.NOTE: Network printer utility is supported on Windows® XP, Windows® Vista, and Windows® 7 only. To install the utility on Mac OS, select Use LPR protocol for sharing printer.3. Unzip the downloaded le and click the Printer icon to run the network printer setup program.
894. Follow the onscreen instructions to set up your hardware, then click Next.5. Wait a few minutes for the initial setup to nish. Click Next.6. Click Finish to complete the installation.
908. After the printer’s driver installation is complete, network clients can now use the printer.7. Follow the Windows® OS instructions to install the printer driver.
915.3.2 Using LPR to Share PrinterYou can share your printer with computers running on Windows® and MAC operating system using LPR/LPD (Line Printer Remote/Line Printer Daemon).Sharing your LPR printerTo share your LPR printer:1. From the Windows® desktop, click Start > Devices and Printers > Add a printer to run the Add Printer Wizard.2. Select Add a local printer and then click Next.
923. Select Create a new port then set Type of Port to Standard TCP/IP Port. Click New Port.4. In the Hostname or IP address eld, key in the IP address of the wireless router then click Next.
935. Select Custom then click Settings.6. Set Protocol to LPR. In the Queue Name eld, key in LPRServer then click OK to continue.
947. Click Next to nish setting up the standard TCP/IP port.8. Install the printer driver from the vendor-model list. If your printer is not in the list, click Have Disk to manually install the printer drivers from a CD-ROM or le.
959. Click Next to accept the default name for the printer.10. Click Finish to complete the installation.
96 5.4 Download MasterDownload Master is a utility that helps you download les even while your laptops or other devices are switched o.NOTE: You need a USB device connected to the wireless router to use Download Master.To use Download Master:1. Click General > USB application > Download Master to download and install the utility automatically. NOTE: If you have more than one USB drive, select the USB device you want to download the les to.2. After the download process is nished, click the Download Master icon to start using the utility.3. Click Add to add a download task.4. Select a download type such as BitTorrent, HTTP, or FTP. Provide a torrent le or a URL to begin downloading.NOTE: For details on Bit Torrent, refer to section 5.4.1 Conguring the Bit Torrent download settings.
975. Use the navigation panel to congure the advanced settings.To congure BitTorrent download settings:1. From Download Master’s navigation panel, click Bit Torrent to launch the Bit Torrent Setting page.2. Select a specic port for your download task.3. To prevent network congestion, you can limit the maximum upload and download speeds under Speed Limits.4. You can limit the maximum number of allowed peers and enable or disable le encryption during downloads.5.4.1 Conguring Bit Torrent download settings
985.4.2 NZB settingsYou can set up a USENET server to download NZB les. After entering USENET settings, Apply.
996 TroubleshootingThis chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: http://support.asus.com/ for more product information and contact details of ASUS Technical Support.6.1 Basic TroubleshootingIf you are having problems with your router, try these basic steps in this section before looking for further solutions.Upgrade Firmware to the latest version.1. Launch the Web GUI. Go to Advanced Settings > Administration > Firmware Upgrade tab. Click Check to verify if the latest rmware is available. 2. If the latest rmware is available, visit the ASUS global website at http://www.asus.com/Networks/Wireless_Routers/RTAC68U/#download to download the latest rmware. 3. From the Firmware Upgrade page, click Browse to locate the rmware le. 4. Click Upload to upgrade the rmware.
100Restart your network in the following sequence:1. Turn o the modem.2. Unplug the modem.3. Turn o the router and computers.4. Plug in the modem.5. Turn on the modem and then wait for 2 minutes.6. Turn on the router and then wait for 2 minutes.7. Turn on computers.Check if your Ethernet cables are plugged properly.• When the Ethernet cable connecting the router with the modem is plugged in properly, the WAN LED will be on. • When the Ethernet cable connecting your powered-on computer with the router is plugged in properly, the corresponding LAN LED will be on. Check if the wireless setting on your computer matches that of your computer.• When you connect your computer to the router wirelessly, ensure that the SSID (wireless network name), encryption mehtod, and password are correct.Check if your network settings are correct. • Each client on the network should have a valid IP address. ASUS recommends that you use the wireless router’s DHCP server to assign IP addresses to computers on your network.
101• Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the web GUI, Network Map > Clients page, and hover the mouse pointer over your device in Client Status.
1026.2 Frequently Asked Questions (FAQs) I cannot access the router GUI using a web browser• If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section.• Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”. Ensure that the Caps Lock key is disabled when you enter the login information.• Delete the cookies and les in your web browser. For Internet Explorer 8, follow these steps: 1. Launch Internet Explorer 8, then click Tools > Internet Options. 2. In the General tab, under Browsing history, click Delete…, select Temporary Internet Files and Cookies then click Delete. NOTES: • The commands for deleting cookies and les vary with web browsers.• Disable proxy server settings, cancel the dial-up connection, and set the TCP/IP settings to obtain IP addresses automatically. For more details, refer to Chapter 1 of this user manual.• Ensure that you use CAT5e or CAT6 ethernet cables.
103The client cannot establish a wireless connection with the router.NOTE: If you are having issues connecting to 5Ghz network, make sure that your wireless device supports 5Ghz or features dual band capabilities.• Out of Range: • Move the router closer to the wireless client. • Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your router. • DHCP server has been disabled: 1. Launch the web GUI. Go to General > Network Map> Clients and search for the device that you want to connect to the router. 2. If you cannot nd the device in the Network Map, go to Advanced Settings > LAN > DHCP Server, Basic Cong list, select Yes on the Enable the DHCP Server.
104• SSID has been hidden. If your device can nd SSIDs from other routers but cannot nd your router’s SSID, go to Advanced Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel. • If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.• If you still cannot connect to the router wirelessly, you can reset your router to factory default settings. In the router GUI,click Administration > Restore/Save/Upload Setting and click Restore.
105Internet is not accessible.• Check if your router can connect to your ISP’s WAN IP address. To do this, launch the web GUI and go to General> Network Map, and check the Internet Status. • If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section Restart your network in following sequence under Basic Troubleshooting. • The device has been blocked via the Parental Control function. Go to General > Parental Control and see if the device is in the list. If the device is listed under Client Name, remove the device using the Delete button or adjust the Time Management Settings.
106• If there is still no Internet access, try to reboot your computer and verify the network’s IP address and gateway address. • Check the status indicators on the ADSL modem and the wireless router. If the WAN LED on the wireless router is not ON, check if all cables are plugged properly.You forgot the SSID (network name) or network password• Setup a new SSID and encryption key via a wired connection (Ethernet cable). Launch the web GUI, go to Network Map, click the router icon, enter a new SSID and encryption key, and then click Apply. • Reset your router to the default settings. Launch the web GUI, go to Administration > Restore/Save/Upload Setting, and click Restore. The default login account and password are both “admin”. How to restore the system to its default settings?• Go to Administration > Restore/Save/Upload Setting, and click Restore. The following are the factory default settings: User Name: admin Password: admin Enable DHCP: Yes (if WAN cable is plugged in) IP address: 192.168.1.1 Domain Name: (Blank) Subnet Mask: 255.255.255.0 DNS Server 1: 192.168.1.1 DNS Server 2: (Blank) SSID (2.4GHz): ASUS SSID (5GHz): ASUS_5G
107Firmware upgrade failed. Launch the rescue mode and run the Firmware Restoration utility. Refer to section 5.2 Firmware Restoration on how to use the Firmware Restoration utility.
108Cannot access Web GUIA. Disable the proxy server, if enabled.Windows® 71. Click Start > Internet Explorer to launch the browser.2. Click Tools > Internet options > Connections tab > LAN settings.Before conguring your wireless router, do the steps described in this section for your host computer and network clients.3. From the Local Area Network (LAN) Settings screen, untick Use a proxy server for your LAN.4. Click OK when done.
109MAC OS1. From your Safari browser, click Safari > Preferences > Advanced > Change Settings...2. From the Network screen, deselect FTP Proxy and Web Proxy (HTTP).3. Cllick Apply Now when done.NOTE: Refer to your browser's help feature for details on disabling the proxy server.B. Set the TCP/IP settings to automatically obtain an IP address.Windows® 71. Click Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections.2. Select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), then click Properties.
1103. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically. To obtain the IPv6 IP settings automatically, tick Obtain an IPv6 address automatically. 4. Click OK when done.MAC OS1. Click the Apple icon located on the top left of your screen.2. Click System Preferences > Network > Congure...3. From the TCP/IP tab, select Using DHCP in the Congure IPv4 dropdown list.4. Cllick Apply Now when done.NOTE: Refer to your operating system’s help and support feature for details on conguring your computer’s TCP/IP settings.
111C. Disable the dial-up connection, if enabled.Windows® 71. Click Start > Internet Explorer to launch the browser.2. Click Tools > Internet options > Connections tab.3. Tick Never dial a connection.4. Click OK when done.NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.
112AppendicesNoticesASUS Recycling/Takeback ServicesASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in dierent regions.REACHComplying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website athttp://csr.asus.com/english/index.aspxFederal Communications Commission StatementThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference.• This device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
113Prohibition of Co-locationThis device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitterCAUTION: Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.IMPORTANT! This device within the 5.15 ~ 5.25 GHz is restricted to indoor operations to reduce any potential for harmful interference to co-channel MSS operations.against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.
114Safety InformationTo maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Use on the supplied antenna.Declaration of Conformity for R&TTE directive 1999/5/ECEssential requirements – Article 3Protection requirements for health and safety – Article 3.1aTesting for electric safety according to EN 60950-1 has been conducted. These are considered relevant and sucient.Protection requirements for electromagnetic compatibility – Article 3.1bTesting for electromagnetic compatibility according to EN 301 489-1 and EN 301 489-17 has been conducted. These are considered relevant and sucient.Eective use of the radio spectrum – Article 3.2Testing for radio test suites according to EN 300 328 & EN 301 893 have been conducted. These are considered relevant and sucient.Operate the device in 5150-5250 MHz frequency band for indoor use only. CE Mark WarningThis is a Class B product, in a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.This equipment may be operated in AT, BE, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LU, MT, NL, PL, PT, SK, SL, ES, SE, GB, IS, LI, NO, CH, BG, RO, RT.
115Canada, Industry Canada (IC) NoticesThis Class B digital apparatus complies with Canadian ICES-003 and RSS-210.Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.Radio Frequency (RF) Exposure InformationThe radiated output power of the ASUS Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The ASUS Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized.This device has been evaluated for and shown compliant with the IC Specic Absorption Rate (“SAR”) limits when installed in specic host products operated in portable exposure conditions (antennas are less than 20 centimeters of a person’s body).This device has been certied for use in Canada. Status of the listing in the Industry Canada’s REL (Radio Equipment List) can be found at the following web address: http://www.ic.gc.ca/app/sitt/reltel/srch/nwRdSrch.do?lang=engAdditional Canadian information on RF exposure also can be found at the following web: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.htmlCanada, avis d’Industry Canada (IC)Cet appareil numérique de classe B est conforme aux normes
116canadiennes ICES-003 et RSS-210.Son fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent a ecter son fonctionnement.NCC 警語經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。GNU General Public LicenseLicensing informationThis product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see The GNU General Public License for the exact terms and conditions of this license. We include a copy of the GPL with every CD shipped with our product. All future rmware updates will also be accompanied with their respective source code. Please visit our web site for updated information. Note that we do not oer direct support for the distribution.GNU GENERAL PUBLIC LICENSEVersion 2, June 1991Copyright (C) 1989, 1991 Free Software Foundation, Inc.59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
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122 Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients’ exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances. It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance
123on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may dier in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Program species a version number of this License which applies to it and “any later version”, you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are dierent, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
124NO WARRANTY11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.END OF TERMS AND CONDITIONS
125For Turkey onlyEEE Yönetmeliğine Uygundur.Authorised distributors in Turkey:BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.Tel. No.: +90 212 3311000Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBULCIZGI Elektronik San. Tic. Ltd. Sti.Tel. No.: +90 212 3567070Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI No: 15/C D:5-6 34394 MECIDIYEKOY/ISTANBULKOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S.Tel. No.: +90 216 5288888Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL
126ASUS Contact informationASUSTeK COMPUTER INC. (Asia Pacific)Address 15 Li-Te Road, Peitou, Taipei, Taiwan 11259Website www.asus.com.twTechnical SupportTelephone +886228943447Support Fax +886228907698Online support support.asus.comASUS COMPUTER INTERNATIONAL (America)Address 800 Corporate Way, Fremont, CA 94539, USATelephone +15107393777Fax +15106084555Website usa.asus.comOnline support support.asus.comASUS COMPUTER GmbH (Germany and Austria)Address Harkort Str. 21-23, D-40880 Ratingen, GermanyTelephone +491805010923*Fax +492102959911Website www.asus.deOnline contact www.asus.de/salesTechnical SupportTelephone (Component, Networking) +491805010923*Telephone (System/Notebook/Eee/LCD) +491805010920*Fax +492102959911Online support support.asus.com* EUR 0.14/minute from a German xed landline; EUR 0.42/minute from a mobile phone.
127Networks Global Hotline InformationRegion Country Hotline Number Service HoursEuropeCyprus 800-92491 09:00-13:00 ; 14:00-18:00 Mon-FriFrance 0033-170949400 09:00-18:00 Mon-FriGermany0049-180501092009:00-18:00 Mon-Fri10:00-17:00 Mon-Fri0049-1805010923( component support )0049-2102959911 ( Fax )Hungary 0036-15054561 09:00-17:30 Mon-FriItaly 199-400089 09:00-13:00 ; 14:00-18:00 Mon-FriGreece 00800-44142044 09:00-13:00 ; 14:00-18:00 Mon-FriAustria 0043-820240513 09:00-18:00 Mon-FriNetherlands/Luxembourg 0031-591570290 09:00-17:00 Mon-FriBelgium 0032-78150231 09:00-17:00 Mon-FriNorway 0047-2316-2682 09:00-18:00 Mon-FriSweden 0046-858769407 09:00-18:00 Mon-FriFinland 00358-969379690 10:00-19:00 Mon-FriDenmark 0045-38322943 09:00-18:00 Mon-FriPoland 0048-225718040 08:30-17:30 Mon-FriSpain 0034-902889688 09:00-18:00 Mon-FriPortugal 00351-707500310 09:00-18:00 Mon-FriSlovak Republic 00421-232162621 08:00-17:00 Mon-FriCzech Republic 00420-596766888 08:00-17:00 Mon-FriSwitzerland-German 0041-848111010 09:00-18:00 Mon-FriSwitzerland-French 0041-848111014 09:00-18:00 Mon-FriSwitzerland-Italian 0041-848111012 09:00-18:00 Mon-FriUnited Kingdom 0044-8448008340 09:00-17:00 Mon-FriIreland 0035-31890719918 09:00-17:00 Mon-FriRussia and CIS 008-800-100-ASUS 09:00-18:00 Mon-FriUkraine 0038-0445457727 09:00-18:00 Mon-Fri
128Networks Global Hotline InformationRegion Country Hotline Numbers Service HoursAsia-PacicAustralia 1300-278788 09:00-18:00 Mon-FriNew Zealand 0800-278788 09:00-18:00 Mon-FriJapan 0800-1232787 09:00-18:00 Mon-Fri09:00-17:00 Sat-Sun0081-473905630( Non-Toll Free )09:00-18:00 Mon-Fri09:00-17:00 Sat-SunKorea 0082-215666868 09:30-17:00 Mon-FriThailand 0066-24011717 09:00-18:00 Mon-Fri1800-8525201Singapore 0065-64157917 11:00-19:00 Mon-Fri0065-67203835 11:00-19:00 Mon-Fri( Repair Status Only ) 11:00-13:00 SatMalaysia 0060-320535077 10:00-19:00 Mon-FriPhilippine 1800-18550163 09:00-18:00 Mon-FriIndia 1800-2090365 09:00-18:00 Mon-SatIndia(WL/NW) 09:00-21:00 Mon-SunIndonesia 0062-2129495000 09:30-17:00 Mon-Fri500128 (Local Only) 9:30 – 12:00 SatVietnam 1900-555581 08:00-12:00 13:30-17:30 Mon-SatHong Kong 00852-35824770 10:00-19:00 Mon-SatAmericasUSA 1-812-282-2787 8:30-12:00 EST Mon-FriCanada 9:00-18:00 EST Sat-SunMexico 001-8008367847 08:00-20:00 CST Mon-Fri08:00-15:00 CST Sat
129NOTE: For more information, visit the ASUS support site at: http://support.asus.comManufacturer: ASUSTeK Computer Inc.Tel: +886-2-2894-3447Address: 4F, No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWANAuthorised representative in Europe:ASUS Computer GmbHAddress: HARKORT STR. 21-23, 40880 RATINGEN, GERMANYRegion Country Hotline Numbers Service HoursMiddle East + AfricaEgypt 800-2787349 09:00-18:00 Sun-ThuSaudi Arabia 800-1212787 09:00-18:00 Sat-WedUAE 00971-42958941 09:00-18:00 Sun-ThuTurkey 0090-2165243000 09:00-18:00 Mon-FriSouth Africa 0861-278772 08:00-17:00 Mon-FriIsrael *6557/00972-39142800 08:00-17:00 Sun-Thu*9770/00972-35598555 08:30-17:30 Sun-ThuBalkan CountriesRomania 0040-213301786 09:00-18:30 Mon-FriBosnia Herzegovina 00387-33773163 09:00-17:00 Mon-FriBulgaria 00359-70014411 09:30-18:30 Mon-Fri00359-29889170 09:30-18:00 Mon-FriCroatia 00385-16401111 09:00-17:00 Mon-FriMontenegro 00382-20608251 09:00-17:00 Mon-FriSerbia 00381-112070677 09:00-17:00 Mon-FriSlovenia 00368-59045400 08:00-16:00 Mon-Fri00368-59045401Estonia 00372-6671796 09:00-18:00 Mon-FriLatvia 00371-67408838 09:00-18:00 Mon-FriLithuania-Kaunas 00370-37329000 09:00-18:00 Mon-FriLithuania-Vilnius 00370-522101160 09:00-18:00 Mon-FriNetworks Global Hotline Information

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