ASUSTeK Computer RTAC68U Wireless-AC1900 Dual Band Gigabit Router User Manual UserMan P85 P129

ASUSTeK Computer Inc Wireless-AC1900 Dual Band Gigabit Router UserMan P85 P129

UserMan-(P85-P129)

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5 Utilities
NOTES:
• Install the wireless router's utilities from the bundled support CD.
• If Autorun is disabled, run setup.exe from the root directory of the
support CD.
• The utilities are not supported on MAC OS.
5.1 Device Discovery
Device Discovery is an ASUS WLAN utility that detects an ASUS
wireless router device, and allows you to congure the wireless
networking settings.
To launch the Device Discovery utility:
• From your computer’s desktop, click
Start > All Programs > ASUS Utility > RT-AC68U Wireless
Router > Device Discovery.
NOTE: When you set the router to Access Point mode, you need to use
Device Discovery to get the router’s IP address.
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5.2 Firmware Restoration
Firmware Restoration is used on an ASUS Wireless Router that
failed during its rmware upgrading process. It uploads the
rmware that you specify. The process takes about three to four
minutes.
IMPORTANT: Launch the rescue mode on the router before using the
Firmware Restoration utility.
NOTE: This feature is not supported on MAC OS.
To launch the rescue mode and use the Firmware Restoration
utility:
1. Unplug the wireless router from the power source.
2. Hold the Reset button at the rear panel and simultaneously
replug the wireless router into the power source. Release the
Reset button when the Power LED at the front panel ashes
slowly, which indicates that the wireless router is in the rescue
mode.
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3. Set a static IP on your computer and use the following to set up
your TCP/IP settings:
IP address: 192.168.1.x
Subnet mask: 255.255.255.0
4. From your computer’s desktop, click
Start > All Programs > ASUS Utility RT-AC68U Wireless
Router > Firmware Restoration.
5. Specify a rmware le, then click Upload.
NOTE: This is not a rmware upgrade utility and cannot be used on
a working ASUS Wireless Router. Normal rmware upgrades must be
done through the web interface. Refer to Chapter 4: Conguring the
Advanced Settings for more details.
5.3 Setting up your printer server
5.3.1 ASUS EZ Printer Sharing
ASUS EZ Printing Sharing utility allows you to connect a USB
printer to your wireless router’s USB port and set up the print
server. This allows your network clients to print and scan les
wirelessly.
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NOTE: The print server function is supported on Windows® XP,
Windows® Vista, and Windows® 7.
To set up the EZ Printer sharing mode:
1. From the navigation panel, go to General > USB Application >
Network Printer Server.
2. Click Download Now! to download the network printer utility.
NOTE: Network printer utility is supported on Windows® XP, Windows®
Vista, and Windows® 7 only. To install the utility on Mac OS, select Use
LPR protocol for sharing printer.
3. Unzip the downloaded le and click the Printer icon to run the
network printer setup program.
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4. Follow the onscreen instructions to set up your hardware, then
click Next.
5. Wait a few minutes for the initial setup to nish. Click Next.
6. Click Finish to complete the installation.
90
8. After the printer’s driver installation is complete, network
clients can now use the printer.
7. Follow the Windows® OS instructions to install the printer driver.
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5.3.2 Using LPR to Share Printer
You can share your printer with computers running on Windows®
and MAC operating system using LPR/LPD (Line Printer Remote/
Line Printer Daemon).
Sharing your LPR printer
To share your LPR printer:
1. From the Windows® desktop, click Start > Devices and
Printers > Add a printer to run the Add Printer Wizard.
2. Select Add a local printer and then click Next.
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3. Select Create a new port then set Type of Port to Standard
TCP/IP Port. Click New Port.
4. In the Hostname or IP address eld, key in the IP address of
the wireless router then click Next.
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5. Select Custom then click Settings.
6. Set Protocol to LPR. In the Queue Name eld, key in
LPRServer then click OK to continue.
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7. Click Next to nish setting up the standard TCP/IP port.
8. Install the printer driver from the vendor-model list. If your
printer is not in the list, click Have Disk to manually install the
printer drivers from a CD-ROM or le.
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9. Click Next to accept the default name for the printer.
10. Click Finish to complete the installation.
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5.4 Download Master
Download Master is a utility that helps you download les even
while your laptops or other devices are switched o.
NOTE: You need a USB device connected to the wireless router to use
Download Master.
To use Download Master:
1. Click General > USB application > Download Master to
download and install the utility automatically.
NOTE: If you have more than one USB drive, select the USB device you
want to download the les to.
2. After the download process is nished, click the Download
Master icon to start using the utility.
3. Click Add to add a download task.
4. Select a download type such as BitTorrent, HTTP, or FTP. Provide
a torrent le or a URL to begin downloading.
NOTE: For details on Bit Torrent, refer to section 5.4.1 Conguring the
Bit Torrent download settings.
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5. Use the navigation panel to congure the advanced settings.
To congure BitTorrent download settings:
1. From Download Master’s navigation panel, click Bit Torrent to
launch the Bit Torrent Setting page.
2. Select a specic port for your download task.
3. To prevent network congestion, you can limit the maximum
upload and download speeds under Speed Limits.
4. You can limit the maximum number of allowed peers and
enable or disable le encryption during downloads.
5.4.1 Conguring Bit Torrent download settings
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5.4.2 NZB settings
You can set up a USENET server to download NZB les. After
entering USENET settings, Apply.
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6 Troubleshooting
This chapter provides solutions for issues you may encounter with
your router. If you encounter problems that are not mentioned in
this chapter, visit the ASUS support site at:
http://support.asus.com/ for more product information and
contact details of ASUS Technical Support.
6.1 Basic Troubleshooting
If you are having problems with your router, try these basic steps
in this section before looking for further solutions.
Upgrade Firmware to the latest version.
1. Launch the Web GUI. Go to Advanced Settings >
Administration > Firmware Upgrade tab. Click Check to
verify if the latest rmware is available.
2. If the latest rmware is available, visit the ASUS global website
at http://www.asus.com/Networks/Wireless_Routers/RTAC68U/
#download to download the latest rmware.
3. From the Firmware Upgrade page, click Browse to locate the
rmware le.
4. Click Upload to upgrade the rmware.
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Restart your network in the following sequence:
1. Turn o the modem.
2. Unplug the modem.
3. Turn o the router and computers.
4. Plug in the modem.
5. Turn on the modem and then wait for 2 minutes.
6. Turn on the router and then wait for 2 minutes.
7. Turn on computers.
Check if your Ethernet cables are plugged properly.
• When the Ethernet cable connecting the router with the
modem is plugged in properly, the WAN LED will be on.
• When the Ethernet cable connecting your powered-
on computer with the router is plugged in properly, the
corresponding LAN LED will be on.
Check if the wireless setting on your computer matches that
of your computer.
• When you connect your computer to the router wirelessly,
ensure that the SSID (wireless network name), encryption
mehtod, and password are correct.
Check if your network settings are correct.
• Each client on the network should have a valid IP address. ASUS
recommends that you use the wireless router’s DHCP server to
assign IP addresses to computers on your network.
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• Some cable modem service providers require you to use
the MAC address of the computer initially registered on
the account. You can view the MAC address in the web GUI,
Network Map > Clients page, and hover the mouse pointer
over your device in Client Status.
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6.2 Frequently Asked Questions (FAQs)
I cannot access the router GUI using a web browser
• If your computer is wired, check the Ethernet cable connection
and LED status as described in the previous section.
• Ensure that you are using the correct login information. The
default factory login name and password is “admin/admin”.
Ensure that the Caps Lock key is disabled when you enter the
login information.
• Delete the cookies and les in your web browser. For Internet
Explorer 8, follow these steps:
1. Launch Internet Explorer 8,
then click Tools > Internet
Options.
2. In the General tab, under
Browsing history, click
Delete…, select Temporary
Internet Files and Cookies
then click Delete.
NOTES:
• The commands for deleting cookies and les vary with web
browsers.
• Disable proxy server settings, cancel the dial-up connection,
and set the TCP/IP settings to obtain IP addresses automatically.
For more details, refer to Chapter 1 of this user manual.
• Ensure that you use CAT5e or CAT6 ethernet cables.
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The client cannot establish a wireless connection with the
router.
NOTE: If you are having issues connecting to 5Ghz network, make
sure that your wireless device supports 5Ghz or features dual band
capabilities.
• Out of Range:
• Move the router closer to the wireless client.
• Try to adjust antennas of the router to the best direction as
described in section 1.4 Positioning your router.
• DHCP server has been disabled:
1. Launch the web GUI. Go to General > Network Map>
Clients and search for the device that you want to connect
to the router.
2. If you cannot nd the device in the Network Map, go to
Advanced Settings > LAN > DHCP Server, Basic Cong
list, select Yes on the Enable the DHCP Server.
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• SSID has been hidden. If your device can nd SSIDs from other
routers but cannot nd your router’s SSID, go to Advanced
Settings > Wireless > General, select No on Hide SSID, and
select Auto on Control Channel.
• If you are using a wireless LAN adapter, check if the wireless
channel in use conforms to the channels available in your
country/area. If not, adjust the channel, channel bandwidth,
and wireless mode.
• If you still cannot connect to the router wirelessly, you can reset
your router to factory default settings. In the router GUI,click
Administration > Restore/Save/Upload Setting and click
Restore.
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Internet is not accessible.
• Check if your router can connect to your ISP’s WAN IP address.
To do this, launch the web GUI and go to General> Network
Map, and check the Internet Status.
• If your router cannot connect to your ISP’s WAN IP address,
try restarting your network as described in the section
Restart your network in following sequence under Basic
Troubleshooting.
• The device has been blocked via the Parental Control function.
Go to General > Parental Control and see if the device is
in the list. If the device is listed under Client Name, remove
the device using the Delete button or adjust the Time
Management Settings.
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• If there is still no Internet access, try to reboot your computer
and verify the network’s IP address and gateway address.
• Check the status indicators on the ADSL modem and the
wireless router. If the WAN LED on the wireless router is not ON,
check if all cables are plugged properly.
You forgot the SSID (network name) or network password
• Setup a new SSID and encryption key via a wired connection
(Ethernet cable). Launch the web GUI, go to Network Map,
click the router icon, enter a new SSID and encryption key, and
then click Apply.
• Reset your router to the default settings. Launch the web GUI,
go to Administration > Restore/Save/Upload Setting, and
click Restore. The default login account and password are both
“admin”.
How to restore the system to its default settings?
• Go to Administration > Restore/Save/Upload Setting, and
click Restore.
The following are the factory default settings:
User Name: admin
Password: admin
Enable DHCP: Yes (if WAN cable is plugged in)
IP address: 192.168.1.1
Domain Name: (Blank)
Subnet Mask: 255.255.255.0
DNS Server 1: 192.168.1.1
DNS Server 2: (Blank)
SSID (2.4GHz): ASUS
SSID (5GHz): ASUS_5G
107
Firmware upgrade failed.
Launch the rescue mode and run the Firmware Restoration utility.
Refer to section 5.2 Firmware Restoration on how to use the
Firmware Restoration utility.
108
Cannot access Web GUI
A. Disable the proxy server, if enabled.
Windows® 7
1. Click Start > Internet Explorer
to launch the browser.
2. Click Tools > Internet options
> Connections tab > LAN
settings.
Before conguring your wireless router, do the steps described in
this section for your host computer and network clients.
3. From the Local Area
Network (LAN) Settings
screen, untick Use a proxy
server for your LAN.
4. Click OK when done.
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MAC OS
1. From your Safari
browser, click Safari
> Preferences >
Advanced > Change
Settings...
2. From the Network
screen, deselect FTP
Proxy and Web Proxy
(HTTP).
3. Cllick Apply Now when
done.
NOTE: Refer to your browser's help feature for details on disabling the
proxy server.
B. Set the TCP/IP settings to automatically obtain an IP
address.
Windows® 7
1. Click Start > Control Panel
> Network and Internet
> Network and Sharing
Center > Manage network
connections.
2. Select Internet Protocol
Version 4 (TCP/IPv4) or
Internet Protocol Version
6 (TCP/IPv6), then click
Properties.
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3. To obtain the IPv4 IP
settings automatically,
tick Obtain an IP address
automatically.
To obtain the IPv6 IP
settings automatically, tick
Obtain an IPv6 address
automatically.
4. Click OK when done.
MAC OS
1. Click the Apple icon
located on the top left of
your screen.
2. Click System
Preferences > Network
> Congure...
3. From the TCP/IP tab,
select Using DHCP in
the Congure IPv4
dropdown list.
4. Cllick Apply Now when
done.
NOTE: Refer to your operating system’s help and support feature for
details on conguring your computer’s TCP/IP settings.
111
C. Disable the dial-up connection, if enabled.
Windows® 7
1. Click Start > Internet Explorer
to launch the browser.
2. Click Tools > Internet options >
Connections tab.
3. Tick Never dial a connection.
4. Click OK when done.
NOTE: Refer to your browser's help feature for details on disabling the
dial-up connection.
112
Appendices
Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our
commitment to the highest standards for protecting our
environment. We believe in providing solutions for you to be able
to responsibly recycle our products, batteries, other components,
as well as the packaging materials. Please go to http://csr.asus.
com/english/Takeback.htm for the detailed recycling information
in dierent regions.
REACH
Complying with the REACH (Registration, Evaluation,
Authorisation, and Restriction of Chemicals) regulatory
framework, we published the chemical substances in our products
at ASUS REACH website at
http://csr.asus.com/english/index.aspx
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
113
Prohibition of Co-location
This device and its antenna(s) must not be co-located or operating
in conjunction with any other antenna or transmitter
CAUTION: Any changes or modications not expressly approved by
the party responsible for compliance could void the user’s authority to
operate the equipment.
IMPORTANT! This device within the 5.15 ~ 5.25 GHz is restricted to
indoor operations to reduce any potential for harmful interference to
co-channel MSS operations.
against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
114
Safety Information
To maintain compliance with FCC’s RF exposure guidelines, this
equipment should be installed and operated with minimum
distance 20cm between the radiator and your body. Use on the
supplied antenna.
Declaration of Conformity for R&TTE directive 1999/5/EC
Essential requirements – Article 3
Protection requirements for health and safety – Article 3.1a
Testing for electric safety according to EN 60950-1 has been
conducted. These are considered relevant and sucient.
Protection requirements for electromagnetic compatibility
– Article 3.1b
Testing for electromagnetic compatibility according to EN
301 489-1 and EN 301 489-17 has been conducted. These are
considered relevant and sucient.
Eective use of the radio spectrum – Article 3.2
Testing for radio test suites according to EN 300 328 & EN 301
893 have been conducted. These are considered relevant and
sucient.
Operate the device in 5150-5250 MHz frequency band for indoor
use only.
CE Mark Warning
This is a Class B product, in a domestic environment, this product
may cause radio interference, in which case the user may be
required to take adequate measures.
This equipment may be operated in AT, BE, CY, CZ, DK, EE, FI, FR,
DE, GR, HU, IE, IT, LU, MT, NL, PL, PT, SK, SL, ES, SE, GB, IS, LI, NO, CH,
BG, RO, RT.
115
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003
and RSS-210.
Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired
operation of the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the ASUS Wireless Device is below
the Industry Canada (IC) radio frequency exposure limits. The
ASUS Wireless Device should be used in such a manner such
that the potential for human contact during normal operation is
minimized.
This device has been evaluated for and shown compliant with
the IC Specic Absorption Rate (“SAR”) limits when installed in
specic host products operated in portable exposure conditions
(antennas are less than 20 centimeters of a person’s body).
This device has been certied for use in Canada. Status of the
listing in the Industry Canada’s REL (Radio Equipment List) can be
found at the following web address: http://www.ic.gc.ca/app/sitt/
reltel/srch/nwRdSrch.do?lang=eng
Additional Canadian information on RF exposure also can be
found at the following web: http://www.ic.gc.ca/eic/site/smt-gst.
nsf/eng/sf08792.html
Canada, avis d’Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes
116
canadiennes ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes:
(1) cet appareil ne doit pas causer d’interférence et (2) cet appareil
doit accepter toute interférence, notamment les interférences qui
peuvent a ecter son fonctionnement.
NCC 警語
經型式認證合格之低功率射頻電機，非經許可，公司、商號或
使用者均不得擅自變更頻率、加大功率或變更原設計之特性及
功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通
信；經發現有干擾現象時，應立即停用，並改善至無干擾時方
得繼續使用。前項合法通信，指依電信法規定作業之無線電通
信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電
波輻射性電機設備之干擾。
GNU General Public License
Licensing information
This product includes copyrighted third-party software licensed
under the terms of the GNU General Public License. Please see The
GNU General Public License for the exact terms and conditions
of this license. We include a copy of the GPL with every CD
shipped with our product. All future rmware updates will also be
accompanied with their respective source code. Please visit our
web site for updated information. Note that we do not oer direct
support for the distribution.
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
117
Everyone is permitted to copy and distribute verbatim copies of
this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your
freedom to share and change it. By contrast, the GNU General
Public License is intended to guarantee your freedom to share
and change free software--to make sure the software is free for all
its users. This General Public License applies to most of the Free
Software Foundation’s software and to any other program whose
authors commit to using it. (Some other Free Software Foundation
software is covered by the GNU Library General Public License
instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not
price. Our General Public Licenses are designed to make sure that
you have the freedom to distribute copies of free software (and
charge for this service if you wish), that you receive source code or
can get it if you want it, that you can change the software or use
pieces of it in new free programs; and that you know you can do
these things.
To protect your rights, we need to make restrictions that forbid
anyone to deny you these rights or to ask you to surrender the
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you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether
gratis or for a fee, you must give the recipients all the rights that
you have. You must make sure that they, too, receive or can get
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know their rights.
118
We protect your rights with two steps: (1) copyright the software,
and (2) oer you this license which gives you legal permission to
copy, distribute and/or modify the software.
Also, for each author’s protection and ours, we want to make
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Finally, any free program is threatened constantly by software
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Activities other than copying, distribution and modication are
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119
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120
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121
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is normally distributed (in either source or binary form) with
the major components (compiler, kernel, and so on) of the
operating system on which the executable runs, unless that
component itself accompanies the executable.
If distribution of executable or object code is made by
oering access to copy from a designated place, then oering
equivalent access to copy the source code from the same place
counts as distribution of the source code, even though third
parties are not compelled to copy the source along with the
object code.
4. You may not copy, modify, sublicense, or distribute the
Program except as expressly provided under this License. Any
attempt otherwise to copy, modify, sublicense or distribute
the Program is void, and will automatically terminate your
rights under this License. However, parties who have received
copies, or rights, from you under this License will not have
their licenses terminated so long as such parties remain in full
compliance.
5. You are not required to accept this License, since you have
not signed it. However, nothing else grants you permission to
modify or distribute the Program or its derivative works. These
actions are prohibited by law if you do not accept this License.
122
Therefore, by modifying or distributing the Program (or any
work based on the Program), you indicate your acceptance
of this License to do so, and all its terms and conditions for
copying, distributing or modifying the Program or works based
on it.
6. Each time you redistribute the Program (or any work based
on the Program), the recipient automatically receives a license
from the original licensor to copy, distribute or modify the
Program subject to these terms and conditions. You may not
impose any further restrictions on the recipients’ exercise of
the rights granted herein. You are not responsible for enforcing
compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent
infringement or for any other reason (not limited to patent
issues), conditions are imposed on you (whether by court order,
agreement or otherwise) that contradict the conditions of this
License, they do not excuse you from the conditions of this
License. If you cannot distribute so as to satisfy simultaneously
your obligations under this License and any other pertinent
obligations, then as a consequence you may not distribute
the Program at all. For example, if a patent license would not
permit royalty-free redistribution of the Program by all those
who receive copies directly or indirectly through you, then the
only way you could satisfy both it and this License would be to
refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable
under any particular circumstance, the balance of the section
is intended to apply and the section as a whole is intended to
apply in other circumstances.
It is not the purpose of this section to induce you to infringe
any patents or other property right claims or to contest
validity of any such claims; this section has the sole purpose
of protecting the integrity of the free software distribution
system, which is implemented by public license practices.
Many people have made generous contributions to the wide
range of software distributed through that system in reliance
123
on consistent application of that system; it is up to the author/
donor to decide if he or she is willing to distribute software
through any other system and a licensee cannot impose that
choice.
This section is intended to make thoroughly clear what is
believed to be a consequence of the rest of this License.
8. If the distribution and/or use of the Program is restricted in
certain countries either by patents or by copyrighted interfaces,
the original copyright holder who places the Program under
this License may add an explicit geographical distribution
limitation excluding those countries, so that distribution is
permitted only in or among countries not thus excluded. In
such case, this License incorporates the limitation as if written
in the body of this License.
9. The Free Software Foundation may publish revised and/or new
versions of the General Public License from time to time. Such
new versions will be similar in spirit to the present version, but
may dier in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the
Program species a version number of this License which
applies to it and “any later version”, you have the option of
following the terms and conditions either of that version or of
any later version published by the Free Software Foundation. If
the Program does not specify a version number of this License,
you may choose any version ever published by the Free
Software Foundation.
10. If you wish to incorporate parts of the Program into other free
programs whose distribution conditions are dierent, write to
the author to ask for permission.
For software which is copyrighted by the Free Software
Foundation, write to the Free Software Foundation; we
sometimes make exceptions for this. Our decision will be
guided by the two goals of preserving the free status of all
derivatives of our free software and of promoting the sharing
and reuse of software generally.
124
NO WARRANTY
11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION.
12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR
AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR
ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE
THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT
LIMITED TO LOSS OF DATA OR DATA BEING RENDERED
INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER
PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
125
For Turkey only
EEE Yönetmeliğine Uygundur.
Authorised distributors in Turkey:
BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.
Tel. No.: +90 212 3311000
Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10
AYAZAGA/ISTANBUL
CIZGI Elektronik San. Tic. Ltd. Sti.
Tel. No.: +90 212 3567070
Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI
No: 15/C D:5-6 34394 MECIDIYEKOY/
ISTANBUL
KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC.
A.S.
Tel. No.: +90 216 5288888
Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi,
SANCAKTEPE ISTANBUL
126
ASUS Contact information
ASUSTeK COMPUTER INC. (Asia Pacific)
Address 15 Li-Te Road, Peitou, Taipei, Taiwan 11259
Website www.asus.com.tw
Technical Support
Telephone +886228943447
Support Fax +886228907698
Online support support.asus.com
ASUS COMPUTER INTERNATIONAL (America)
Address 800 Corporate Way, Fremont, CA 94539, USA
Telephone +15107393777
Fax +15106084555
Website usa.asus.com
Online support support.asus.com
ASUS COMPUTER GmbH (Germany and Austria)
Address Harkort Str. 21-23, D-40880 Ratingen, Germany
Telephone +491805010923*
Fax +492102959911
Website www.asus.de
Online contact www.asus.de/sales
Technical Support
Telephone (Component, Networking) +491805010923*
Telephone (System/Notebook/Eee/LCD) +491805010920*
Fax +492102959911
Online support support.asus.com
* EUR 0.14/minute from a German xed landline; EUR 0.42/minute from
a mobile phone.
127
Networks Global Hotline Information
Region Country Hotline Number Service Hours
Europe
Cyprus 800-92491 09:00-13:00 ;
14:00-18:00 Mon-Fri
France 0033-170949400 09:00-18:00 Mon-Fri
Germany
0049-1805010920
09:00-18:00 Mon-Fri
10:00-17:00 Mon-Fri
0049-1805010923
( component support )
0049-2102959911 ( Fax )
Hungary 0036-15054561 09:00-17:30 Mon-Fri
Italy 199-400089 09:00-13:00 ;
14:00-18:00 Mon-Fri
Greece 00800-44142044 09:00-13:00 ;
14:00-18:00 Mon-Fri
Austria 0043-820240513 09:00-18:00 Mon-Fri
Netherlands/
Luxembourg 0031-591570290 09:00-17:00 Mon-Fri
Belgium 0032-78150231 09:00-17:00 Mon-Fri
Norway 0047-2316-2682 09:00-18:00 Mon-Fri
Sweden 0046-858769407 09:00-18:00 Mon-Fri
Finland 00358-969379690 10:00-19:00 Mon-Fri
Denmark 0045-38322943 09:00-18:00 Mon-Fri
Poland 0048-225718040 08:30-17:30 Mon-Fri
Spain 0034-902889688 09:00-18:00 Mon-Fri
Portugal 00351-707500310 09:00-18:00 Mon-Fri
Slovak Republic 00421-232162621 08:00-17:00 Mon-Fri
Czech Republic 00420-596766888 08:00-17:00 Mon-Fri
Switzerland-German 0041-848111010 09:00-18:00 Mon-Fri
Switzerland-French 0041-848111014 09:00-18:00 Mon-Fri
Switzerland-Italian 0041-848111012 09:00-18:00 Mon-Fri
United Kingdom 0044-8448008340 09:00-17:00 Mon-Fri
Ireland 0035-31890719918 09:00-17:00 Mon-Fri
Russia and CIS 008-800-100-ASUS 09:00-18:00 Mon-Fri
Ukraine 0038-0445457727 09:00-18:00 Mon-Fri
128
Networks Global Hotline Information
Region Country Hotline Numbers Service Hours
Asia-Pacic
Australia 1300-278788 09:00-18:00 Mon-Fri
New Zealand 0800-278788 09:00-18:00 Mon-Fri
Japan 0800-1232787 09:00-18:00 Mon-Fri
09:00-17:00 Sat-Sun
0081-473905630
( Non-Toll Free )
09:00-18:00 Mon-Fri
09:00-17:00 Sat-Sun
Korea 0082-215666868 09:30-17:00 Mon-Fri
Thailand 0066-24011717 09:00-18:00 Mon-Fri
1800-8525201
Singapore 0065-64157917 11:00-19:00 Mon-Fri
0065-67203835 11:00-19:00 Mon-Fri
( Repair Status Only ) 11:00-13:00 Sat
Malaysia 0060-320535077 10:00-19:00 Mon-Fri
Philippine 1800-18550163 09:00-18:00 Mon-Fri
India 1800-2090365 09:00-18:00 Mon-Sat
India(WL/NW) 09:00-21:00 Mon-Sun
Indonesia 0062-2129495000 09:30-17:00 Mon-Fri
500128 (Local Only) 9:30 – 12:00 Sat
Vietnam 1900-555581 08:00-12:00
13:30-17:30 Mon-Sat
Hong Kong 00852-35824770 10:00-19:00 Mon-Sat
Americas
USA 1-812-282-2787 8:30-12:00 EST Mon-Fri
Canada 9:00-18:00 EST Sat-Sun
Mexico 001-8008367847 08:00-20:00 CST Mon-Fri
08:00-15:00 CST Sat
129
NOTE: For more information, visit the ASUS support site at:
http://support.asus.com
Manufacturer: ASUSTeK Computer Inc.
Tel: +886-2-2894-3447
Address: 4F, No. 150, LI-TE RD., PEITOU,
TAIPEI 112, TAIWAN
Authorised
representative
in Europe:
ASUS Computer GmbH
Address: HARKORT STR. 21-23, 40880
RATINGEN, GERMANY
Region Country Hotline Numbers Service Hours
Middle
East +
Africa
Egypt 800-2787349 09:00-18:00 Sun-Thu
Saudi Arabia 800-1212787 09:00-18:00 Sat-Wed
UAE 00971-42958941 09:00-18:00 Sun-Thu
Turkey 0090-2165243000 09:00-18:00 Mon-Fri
South Africa 0861-278772 08:00-17:00 Mon-Fri
Israel *6557/00972-39142800 08:00-17:00 Sun-Thu
*9770/00972-35598555 08:30-17:30 Sun-Thu
Balkan
Countries
Romania 0040-213301786 09:00-18:30 Mon-Fri
Bosnia
Herzegovina 00387-33773163 09:00-17:00 Mon-Fri
Bulgaria 00359-70014411 09:30-18:30 Mon-Fri
00359-29889170 09:30-18:00 Mon-Fri
Croatia 00385-16401111 09:00-17:00 Mon-Fri
Montenegro 00382-20608251 09:00-17:00 Mon-Fri
Serbia 00381-112070677 09:00-17:00 Mon-Fri
Slovenia 00368-59045400 08:00-16:00 Mon-Fri
00368-59045401
Estonia 00372-6671796 09:00-18:00 Mon-Fri
Latvia 00371-67408838 09:00-18:00 Mon-Fri
Lithuania-Kaunas 00370-37329000 09:00-18:00 Mon-Fri
Lithuania-Vilnius 00370-522101160 09:00-18:00 Mon-Fri
Networks Global Hotline Information

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