ATCOM TECHNOLOGY A68W IP Phone User Manual 15 A68W UserMan
ATCOM TECHNOLOGY CO., LIMITED IP Phone 15 A68W UserMan
15_A68W UserMan.pdf
A68(W) IP Phone User Manual
Version: 1.0
2016-03-24
A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn2
Content
Contact ATCOM ......................................................................................................... 5
1、Overview of A68(W) ............................................................................................. 6
1.1、Interface ........................................................................................................ 7
1.2、Hardware ....................................................................................................... 7
1.3、Software ........................................................................................................ 7
1.4、Network ......................................................................................................... 8
1.5、Management and Maintenance .......................................................................... 8
1.6、Protocol ......................................................................................................... 8
1.7、Compliant and Certified Standard ...................................................................... 9
1.8、Packing list ..................................................................................................... 9
1.9、Installation ................................................................................................... 10
2、Call Function ...................................................................................................... 13
2.1、Answer the calls ............................................................................................ 13
2.2、Make Calls.................................................................................................... 14
2.3、Pre-dial ........................................................................................................ 15
2.4、Multiple line dial-up ....................................................................................... 15
2.5、Call Hold ...................................................................................................... 16
2.6、Call Transfer ................................................................................................. 16
2.7、Mute calls .................................................................................................... 17
2.8、3-Way Conference ......................................................................................... 18
2.9、Hang up the phone ........................................................................................ 18
2.10、Voicemail ................................................................................................... 19
3、Keypad and GUI ................................................................................................. 19
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3.1、Keypad ........................................................................................................ 19
3.2、Starting ....................................................................................................... 21
3.3、Standby ....................................................................................................... 22
3.4、Configuration ................................................................................................ 24
3.4.1、Status info ........................................................................................... 25
3.4.2、Call Features ........................................................................................ 27
3.4.3、Directory ............................................................................................. 43
3.4.4、History ................................................................................................ 51
3.4.5、Message .............................................................................................. 54
3.4.6、Settings ............................................................................................... 56
3.4.7、Display ................................................................................................ 75
4、Advanced Feature............................................................................................... 79
4.1、Codecs ........................................................................................................ 79
4.2、Capture and Upgrading .................................................................................. 80
4.3、Auto Provision .............................................................................................. 81
4.4、Export & Import configuration file .................................................................... 83
4.4.1、Export configuration file ......................................................................... 83
4.4.2、Import configuration file......................................................................... 84
4.5、Export System log ......................................................................................... 84
4.6、Dial plan ...................................................................................................... 85
4.6.1、Replace Rule ........................................................................................ 86
4.6.2、Dial-now .............................................................................................. 87
4.6.3、Area Code ............................................................................................ 88
4.6.4、Block Out ............................................................................................. 89
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5、WI-FI(only for A68W) ........................................................................................ 91
5.1、Configure the wifi on the phone ....................................................................... 91
5.2、Configure the wifi on the WEB ......................................................................... 91
6、FAQ .................................................................................................................... 92
6.1、How to reset to factory .................................................................................. 92
6.2、Upgrade the firmware on safe mode ................................................................ 93
6.3、How to make IP Peer to Peer call ..................................................................... 94
7、Troubleshooting ................................................................................................. 94
7.1、Thephone is failed to register to SIP server ....................................................... 94
7.2、Thephone is failed to gain IP address ............................................................... 94
7.3、Only one party can hear from another on calling ................................................ 95
8、Abbreviation ...................................................................................................... 95
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Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel + (86) 755-83018618-8806
Fax + (86) 755-83018319
E-mail sales@atcomemail.com
Contact Technical Support
Tel + (86) 755-83018618-8008
E-mail Support@atcomemail.com
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html
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1、Overview of A68(W)
A68(W)
A68(W)with Rainbow ET
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1.1、Interface
Power Input
DC 5V-2000mA or PoE
LANPort RJ45
PC
Port
RJ45
EX
PAN Port
RJ45
Headset Jack RJ9
Handset Jack RJ9
1.2、Hardware
LCD 480x272 4.3” TFT
FLASH 64M
RAM 64M
CPU
A68(W) 262MHz Dual-Core
A68(W) 393MHz Dual-Core
LED Indicator 1 Status Light , 6 line indicators, 8 BLF indicators, 1 voicemail
indicator, 1 headset indicator, 1 mute indicator
Rainbow ET
Expansion Module 44 programmable keys on each Rainbow ET.
1.3、Software
Sip 2.0 (RFC3261) and other related SIP RFCs
6 SIP lines registration
STUN
Jitter Buffer, VAD,CNG
G711A/u, G722, G726-16, G726-24, G726-32, G726-40, G729, Lin16-16, iLBC
Echo Cancellation
SIP Domain name, Authentication and Backup SIP Server
DTMF（Inband, RFC2833, SIP INFO)
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
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plan, IP call
Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls
Auto update via HTTP, HTTPS,FTP, TFTP, PNP
Syslog
SNTP,NTP
Customized Ringtone
Daylight Saving time
VLAN, VPN
WEB access with different login level
Multi-language:English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,
Russian, Spanish, Turkish
1.4、Network
LAN/PC：Support Bridge mode
Support VLAN
Support L2TP VPN
Support DHCP、STATIC、PPPoE
Primary/SecondaryDNS Server
Support QoS
Web access via HTTP&HTTPS
1.5、Management and Maintenance
Support safe mode and firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Firmware and configuration file auto provision
Support system log
1.6、Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
PPPoE: PPP over Ethernet
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
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RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol
HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol
1.7、Compliant and Certified Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China
Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8、Packing list
Model A68(W)
Telphone 1Unit
Handset 1 Unit
Handset cable 1 Unit
Stand bracket 1Unit
Power adapter
Optional
Network Cable 1 unit，1.5 meters
CD (User mnuaal) 1 Unit
Rainbow ET Optional
Headset
Optional
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1.9、Installation
A68(W) is able to be connected with network via LAN port. Under the Bridge mode, other
devices (Laptop, IP phone) is able to access network via the PC port of Rainbow 4(S).
1、Stand bracketinstallation instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket
into the slot, please refer the picture as below:
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B. Press the other side joints into the slot according to the direction of the arrow:
C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the arrow. When
the joints are pulled out of the slot, you can take off the stand bracket
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2、Wiring instruction
Plug in the power adapter, cable and handset or headset to the corresponding ports as below
picture and press them to the slots on the stand bracket.
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2、Call Function
2.1、Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways to
answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.
When you are talking with the handset and want to switch to speaker or headset mode, please
press key or key,and then put down the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to
hang up, please press key again. Switch calling or talking into handset mode by
lifting the handset under speaker mode. Press key will switch calling or talking into
headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
Pressing can change calling or talking into speaker mode, and lifting the handset
switches to handset mode.
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2.2、Make Calls
A. Use the handset
Pickup the handset, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Press soft key "Send" to dial the number.
When you hear the tones of “du~~du~~” and the phone number your dialed is being
displayed on the LCD, the phone at the side of being called should be ringing. If the called
party answers this calling, the call is established and the calling timer is started immediately.
B. Use the speaker
Press key, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.
C. Use the headset
Press Key, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.
D. Dial from phone book
1. Press key to enter the menu and choose “Directory” option. Press "Enter" soft
key and then find the contact person by navigation keys. When the certain contact person
is highlighted, press "Dial" or just pick up the handset to call this number.
2. Pick up the handset, press "Directory" soft key, then find the contact person and press
"Dial" soft key.
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3. Pick up the handset, press and enter “Directory”, then find the contact person and
press “Dial” soft key.
E. Dial from call history
1. Press key to enter the menu and choose “History” option, then select one of call
history entry, and press "Dial" soft key or pickup the handset to call this number.
2. Pickup the handset, press "History” soft key, then select one of call history entry, and
press "Dial" soft key to call this number.
3. Pickup the handset, press and enter “Call History” ,then select one of call history
entry, and press "Dial" soft key to call this number.
2.3、Pre-dial
It’s a method to dial a phone number immediacy at standby mode.
The method is as below：
A、Dial-up the phone number at standby mode
B、Press soft key "Dial"or Pick up the handset or Press or to send out the
number.
2.4、 Multiple line dial-up
A68(W) supports 6 SIP lines. That means user can register 6 different sip accounts
simultaneity. User is able to choose line1, line2, line 3 , line 4, line 5 or line 6 by pressing
corresponding line key. Line1 or the 1st Line registered successfully under idle is the priority to
pick up the calls.
A68(W) maximum supports 24 concurrent calls, that means24 calls can be setup on each of
single line, but the total number of concurrent calls on all lines can not more than 24. When
there is an incoming call to another line, LCD will show the incoming phone number and line
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LED will be blinking in green. User is able to press the corresponding line key or press soft key
"Hold" the current line on which you’re talking then press “Answer” to receive the incoming
call from another line.
Pick up a new incoming call while on calling: When a new incoming call happened on the being
occupied line, press the key or to check details of the new incoming call, and press
the soft key “Answer”on GUI to pick up the new call. The current calling will be hold after the
new call picked up. When a new incoming call happened on another idle line, the source phone
number of new incoming callwill be displayed on the Screen and the LED of corresponding line
key will be fast blinking (Green), Press the corresponding line key to pick up the new call, Or
Press the soft key “Hold” to hold the current call and then press “Answer” key to pick up the
new call.
Make a new call while on calling: To make a new call on a being occupied line, Press the key
“Hold”, then input the destination phone number and press the key “Dial”, or Press the soft
key “New”, then input the destination phone number and press the key “Dial”. To make a new
call on an idle line, press the corresponding line key, input the destination phone number and
press the key “Dial”.
2.5、Call Hold
The current calling will be hold by pressing soft key “Hold” or ,and the held call will
be resumed after pressing soft key “Resume” or or the corresponding line key. Even
on 3-way conference calling, the conference will be held after pressing “Hold” key, and be
resumed to 3-way conference after pressing “Hold” Key again. Remember the conversation is
still on hold without being ended even if hung up under the status of hold.
2.6、Call Transfer
1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the calling.
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While calling, press the "Transfer" soft key to hold the current call and dial the target number
you want to transfer to on the activated line and press “Send” soft key to call that number.
After the target party answers the call, press "Transfer" soft key again to complete the
transfer.
If the target number has been setup in the current BLF list, and you have already finished the
necessary setup on Webpage of A68(W), there is an easier way to complete the attend
transfer. While calling, press the corresponding BLF key of the target numberand then press
the "Transfer" soft key, the attend transfer will be achieved.
Setup BLF list with attend transfer functions on Webpage:
“Phone”→“Features”→”Transer Settings”→”Transfer Mode via DSS Key (Attend
Transfer”
2. Blind call transfer
The blind transfer allows user to transfer a call without speaking to the third party. On the user
side, the call will be ended as soon as the target phone number is dialed.
Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft key, input
the transfer target number and press “Send” soft key.
If the target number has been setup in the current BLF list, and you have already finished the
necessary setup on Webpage of A68(W), there is an easier way to complete the Blind transfer.
While calling, press the corresponding BLF key of the target number, the blind transfer will be
achieved.
Setup BLF list with blind transfer functions on Webpage:
“Phone”→“Features”→”Transer Settings”→”Transfer Mode via DSS Key (Blind
Transfer”
2.7、Mute calls
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The input audio will be not transmitted to peer phone after pressing key, and the
phone will be muted even switched among different modes of speaker, handset and headset.
To un-mute, just press key again.
2.8、3-Way Conference
1. While on calling, press the soft key “Conf”, input the 3rd party’s phone number and then
press the softkey “Dial” or press the soft key “Conf” and press the corresponding BLF key
to invite the 3rd party to join a conference call.
2. After the third party answers the call, pressing "Conf" key again to establish the 3-way
conference
3. The initiator of 3-way conference can press the soft key "Hold" to hold the conversation
with other two parties, and press “Resume” to back to 3-way conference.
4. If the initiator hangs up the call or press the soft key “End Conf”, the conference will be
ended and the calling between the other two parties will be hung up as well.
5. The initiator of 3-way conference can press the soft key"Split"to separate the conference
call, and the calling between initiator and the other two parties are still active but under the
status of Call hold.
6. After split the 3-way conference, press the soft key “More” and then press the softkey
“Join” to resume the 3-way conference or press the softkey “Conf“ to setup a new 3-way
conference call.
2.9、Hang up the phone
1. Softkey hang up
While on calling, press the softkey “End Call” to hang up.
2. Handset hang up
Put back the handset at handset mode, the current calling will be hung up.
3. Speaker hang up
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Press key at speaker model, the current calling will be hung up.
4. Headset Hang up
Press key at headset model, the current calling will be hung up.
5. Hang up one line call
Press the hook to hang up the current calling when 2 calls happened simultaneously.
2.10、Voicemail
A68(W) has a key for entering voicemail box and indicating new voicemail. Press
key to enter the menu to configure voicemail number if you have never configured it
previously. Otherwise, the voicemail number will be called after pressing it.
3、Keypad and GUI
3.1、Keypad
Description of the keys and Screen
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Item Name or Icon Description
1 Line Key and Status
Indicator
Programmable keys with built-in Red/Green dual-color
LED lights to indicate different status of each line,
Green on always——the current line is being occupied
Green fast blinking——A new incoming call on the
current line
Red on always——The remote end of SLA is busy
Green slow blinking—Calling on the current line has
been hold by the remote end
Red slow blinking —— Calling on the current line has
been hold by local end.
2
Enter/Quit Menu
Access & Manage the Voicemail
Mute
Make a call or answer a call on headset
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Hold/Resume a call
Re-dial the latest dialed phone number
3 Main LCD Display Display Calling details,Message,Softkey,Time, Date and
other info.
4 Softkey
Press to select a function which displayed at the softkey
zone of screen. Display all optional functions at the last
line of LCD screen.
5 Dial pad
Entering numbers or characters.
6
Adjust the volume (speaker/handset/headset/ring).
Volume level will be displayed on LCD when pressing
volume key.
7 Pick up and hung up under the speaker mode.
8 Status Indicator The Status Indicator (LED) will be Red slow blinking when
new incoming call or Voicemail.
9
Allow users to navigate (left, right, up, down). Press
can enter “Directory”. Press can enter “History”.
Confirm users’ operation and show status when Rainbow2
is idle.
Cancel users’ operation.
10 Memory Key and Status
Indicator
Aside the BLF LCD display, Programmable keys with
built-in Red/Green dual-color LED lights to indicate
different status：
Off——The account is unregistered
Green on always——The account is idle.
Red on always ——The account is being occupied.
Red fast blinking——The account is ringing.
11 BLF LCD Display Display the content of
each programmable key.
3.2、Starting
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All lights will be on (Red) at the moment when the phone powered on, and then light off in the
following One second. And then the phone turns to standby status in about 50 seconds.
3.3、Standby
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Area Item Description
1 Status: to indicate the call status
2 Time
3
Background
4 Softkey：“
History
”，“Directory”，“Forward”，“DND”
5 Indication info：DND (on)、Missed calls, Call Forward (on) and
Network Status (unavailable).
6 Time, Date
7
Programmable keys
(Line Keys in default)
Icon on Standby UI
Icon Description
The account is registered successfully, and displayed in the Area 7.
The account is not registered successfully, and displayed in the Area
7.
The line is being
occupied
for dialing, and displayed in the Area 7.
The line is on calling, and displayed in the Area 7.
New incoming call
, and displayed in the Area 7.
Call hold, and displayed in the Area 7.
3-
way conference calling, and displayed in the calling UI
.
Call being hold,
and displayed in the calling UI.
Unavailable Network, and displayed in the Area 5.
Calling via handset,
and displayed in the Area 1.
Calling via
Speaker
, and displayed in the Area 1.
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Calling via
headset, and displayed in the Area 1.
WiFi Signal indicator, and displayed in the Area 1.
Call Forward is activated，and displayed in the Area 1.
New Voicemail, and displayed in the Area 1.
Volume turn to be “0”，and displayed in the Area 1.
Auto-Answer is activated，and displayed in the Area 1.
DND is activated, and displayed in the Area 1.
3.4、Configuration
Press the key to enter the Main Menu：
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Move the cursor via navigation key and press the softkey “Enter” or input the corresponding
Number key Select the item of Main Menu：
Number Key“1” Enter “Status”
Number Key“1” Enter “Feature”
Number Key“3” Enter “Directory”
Number Key“4” Enter “History”
Number Key“5” Enter “
Message
”
Number Key“6” Enter “
Settings
”
Number Key“7” Enter “Display”
3.4.1、Status info
It’s able to check the status info via LCD Display or Web.
And the basic status and details status will be optional displayed on LCD display
1. Basic Status——IP address、MAC address、Firmware version。
2. Details Status——Network info、Production info and Account info in details.
Basic Status
You’re able to check the basic status in both ways as below：
1. Press the key on standby.
2. Press the key and select the “Status” of Main Menu.
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Details Status
Select“More”and then press the softkey “Enter” to check details info.
Press the softkey“Enter”to check status info,and“Back” to return the Basis Status page.
Check the Status info via Web
1. Check the IP address of IP phone；
2. Type the IP address on a web browser；
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3. Input the username and password, the default user and password for Administrator is
(admin, admin), for general user is (user, user), and then press “Enter”.
4. By default, the Status info will be displayed.
3.4.2、Call Features
In this part, we will introduce the following content:
Call Forward
Call Waiting
Auto Answer
DSS keys
Key as send
Hotline
Anonymous Calls
1. Call Forward
“Call Forward” includes“Always Forward”,“Busy Forward”, “No Answer Forward”.
“Always Forward”has the highest priority, and “Busy Forward”has the same priority as “No
Answer Forward”, that means once the function of “AlwaysForward” is activated, other call
forward features will be unavailable.
Any type of Call forward feature is activated, the Icon will be indicated on the LCD Display,
and the soft key “Forward”(at the bottom line of LCD display) will turn to be “-Forward”.
Always Forward
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All incoming calls will be forwarded to target phone number once the “AlwaysForward”
activated, setup this feature as follow：
Item Operation Description
Always
Press the key 、 or the
soft key“Switch”to setup
Switch on or Switch off the feature.
“Enable”mean this feature is
enabled，“Disable”mean this feature
is disabled.
Forward to The Number key, “*”key,and
“#”are permitted to be input.
Setup the target phone number which
all incoming calls transferred to
On Code
The Number key, “*” key,and
“#”are permitted to be input.
The feature code to enable all incoming
calls forward, the phone will send the
feature code directly to open all
incoming calls forward
Off Code
The Number key, “*” key,and
“#”are permitted to be input.
The feature code to disable all incoming
calls forward, the phone will send the
feature code directly to close all
incoming calls forward
Busy Forward
It means the phone is busy once the phone is not at standby mode. Setup this feature as
below:
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Item Operation Description
Busy
Press the key 、 or
softkey“Switch”to setup
Switch on or Switch off the feature.
“Enable”mean this feature is enabled，
“Disable”mean this feature is disabled.
Forward to The Number key, “*”
key,and “#”are permitted
to be input.
Setup the target phone number which all
incoming calls transferred to
On Code The Number key, “*”key,
and “#”are permitted to
be input.
The feature code to enable busy calls
forward, the phone will send the feature
code directly to open busy call forward
Off Code The Number key, “*”key,
and “#”are permitted to
be input.
The feature code to disable busy calls
forward, the phone will send the feature
code directly to close busy call forward
No Answer Forward
All incoming calls will be forwarded after time out, once the feature of “NoAnswer Forward” is
activated.Setup this feature as below,
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Item Operation Description
No Answer
Press the key 、 or
softkey“Switch”to setup
Switch on or Switch off the feature.
“On”mean this feature is activated，
“Off”mean this feature is
unactivated .
Forward to The Number key, “*”
key,and “#”are permitted
to be input.
Setup the target phone number which
all incoming calls transferred to
After Ring
Time Press the key 、 or
softkey “Switch”to setup
Setup timer for no answer status. All
incoming calls will be forwarded after
time out once Call forward when no
answer activated.
On Code The Number key, “*”key,
and “#”are permitted to be
input.
The feature code to enable no answer
call forward, the phone will send the
feature code directly to open all
incoming calls forward
Off Code The Number key, “*”key,
and “#”are permitted to be
input.
The feature code to disable all incoming
calls forward, the phone will send the
feature code directly to close all
incoming calls forward
Setup Call Forward Via Web
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Set Call Forward via web:Phone→Features→Forward.
2. Call Waiting
The feature of “Call Waiting” is available by default. If switch off this feature, whatever
multiple SIP accounts had been registered successfully, only one single active calling is
permitted (for example Dialing, Ringing, Calling, Holding).
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Item Operation Description
Call Waiting
Press the key 、
or softkey “Switch”to
setup
Switch on or Switch off the feature.
“Enable”mean this feature is
enabled，“Disable”mean this feature
is disabled.
Call Waiting Tone
Press the key 、
or softkey “Switch”to
setup
Switch on or Switch off the prompt
playing. “Enable”mean this feature is
enabled，“Disable”mean this feature
is disabled .
Setup call waiting via web:“Phone”→ “Feature”→ “General information”→ “Call
Waiting”.
Setup call waiting Tone via web: “Phone”→ “Feature”→ “Audio Settings”→ “Call
Waiting Tone”.
3. Auto Answer
The feature of “Auto Answer” is switched off by default.All incoming calls will be answered
automatically when the phone is standby once “Auto Answer” is activated. “Auto Answer”when
the phone is under “on Calling” status.
The Icon will be indicated once “Auto Answer” is available。
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Setup “Auto Answer” via Web：“Phone”→”Feature”→”General information”→”Auto
Answer”
4. DSS Keys
Theprogrammable keys include Line keys, Memory keys (aside the BLF LCD Display).
Programmable feature keys and Soft key on Standby UI.
Press the programmable key for 2 seconds, you’re able to modify the feature of each
programmable key.
All programmable keys has been classfied as “N/A”, “Line Key”, “BLF”, “Key event”, “Speed
dial”，“Intercom”
And the “Key Event” has been classfied as “Conference”,“Hold”“DND”,“Redial”,＂Call return”,
“Pickup”,“Call Park”,“DTMF”, “Directory”.
Commments：
N/A
N/A means this key is not permitted to be set as a programmable key.
Line key
Display the account informantion, press it for making a call, answering incomming calls,call
hold and resume.
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Item Description
Account ID
To display the account ID, press the soft key “Switch” or 、
to modify, the optional value is Account 1 to 6.
Account name
Display the account name of each account ID, non-modifiable.
SIP Server
The SIP server of each Account ID, non-modifiable. If not set any
value for some account ID, the account name will be null.
BLF
Indicate the status of monitored account. Once set the BLF key with Pickup feature, user is
able to answer the incoming call to the monitered account by pressing the corresponding BLF
key. If the monitored account is idle, press the corresponding BLF key for spead dial.
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Item Description
Account ID
To display the account ID, press the soft key “Switch” or 、
to modify, the optional value is Account 1 to 6.
Label Toidentifythis key on LED，for example“blf”
Value The phone number will be monitored by this key. For example, if user
want to monitor the phone number (6070), please set “6070” here.
Extension This code must be setted for pickup, and this code provide by Server.
If the code is not matched by Server, the feature of pickup will not
work.
Conference
The 3-way conference will be setup by pressing the key “Conf”while on calling. For more info,
please refer toChapter 2.8。
The configuration item Label is a name to identify the key on LED, can be set as “conference”.
Hold
The same feature as the key .For more info, please refer toChapter 2.5.
The configuration item Label is a name to identify the key on LED, can be set as “hold”.
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DND
Press this key will switch on or switch off the feature of “DND”.
The configuration item Label is a name to identify the key on LED, can be set as “DND”.
Redial
The same feature as the key .
The configuration item Label is a name to identify the key on LED, can be set as “redial”.
Call return
Automatically dial the latest phone number in history.
The configuration item Label is a name to identify the key on LED, can be set as “return”.
Call Pickup
Press this key to pick up if new incoming call to the monitored phone number.
Item Description
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Account ID
To display the account ID, press the soft key “Switch” or 、 to
modify, the optional value is Account 1 to 6.
Label To identifythis key on LED, for example“pickup”
Value
T
he phone number monitored for pickup
Reminding：This code must be set for pickup, and this code can be set via Web only.
Set the Pickup code as follow：
Set the pickup code for one single Account: Account→Advanced→Select an account to be
configured→Directed Call Pickup Code.
Set the pickup code for all Accounts：Phone→Features→Call Pickup→Direct Call Pickup、
Direct Call Pickup Code（Direct Call Pickup should be set as Enable）.
Call Park
Press this key while on calling, the phone will dial the specified phone number, user will
receive a code on the phone prompt, and then press the soft key “Transfer”,the current calling
will be parked successfully. At this moment, user is able to continue the parked calling with
any other phones which registered on the same SIP server by dialing the code which user
have received.
Item Description
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Account ID To specify an account to park the call, press the soft key “Switch” or
、 to modify, the optional value is Account 1 to 6.
Label To identify this key on LED, for example as
“
park”.
Value The code for pickup the parked call and it is provided by SIP server.
DTMF
Press this key while on calling, the phone will send the configured “Value” automatically.
Item Description
Label To identify this key on LED, for example
“
DTMF”.
Value
The value sent to remote end while on calling.
Directory
Press this key to access Directory.
The configuration item Label is a name to identify the key on LED, can be set as “phonebook”.
Speed Dial
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Press this key while standby state, the specified target phone number will be dial fromthe
specified account.
Item Description
Account ID
To display the account ID, press the soft key “Switch” or 、
to modify, the optional value is Account 1 to 6.
Label To identify this key on LED, for example
“
speeddial”
Value
The target phone number for speed dial
Intercom
Press this key when the phone is idle, the phone will dial the specified “Value”, and theremote
end will answer the callautomatically.
Note: This feature is supported by specified servers only.
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Item Description
Account ID
To display the account ID, press the soft key “Switch” or 、
to modify, the optional value is Account 1 to 6.
Label To identify this key on LED, for example
“
intercom”.
Value
The target phone number for Intercom
The programmable key configured via web included Memory Key, Line Key, Programmable
Feature Key, and Feature key of expansion module.
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5. Key as Send
The key “Key as Send”has the same function as the soft key “Dial”.
Reminding: This key is not available while pre-dial. It’s the only way to press the soft key
“Dial” or pickup the handset to finish pre-dial.
The default value is “#”, and it could be set as “*”. If set the value as “disable”, it means the
function “Key as Send” is forbidden.
Set “Key as Send” via web ：Phone→Features→General Information→Key As Send.
6. Hotline
Once “Hotline” has been set, the phone will automatically dial the hotline via the 1st available
line if the phone stay in the standby status exceed the specified waiting time and there is no
input (or input something and then all deleted).
Item Description
Hotline Set up the hotline number, the value is null by default.
Hotline timeout
Set up the timeout for hotline activation，4 seconds by default.
Set hotline via web: Phone→Features→General Information→Hotline.
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Set Hotline Time-out(secs) via web: Phone→Features→General Information→Hotline
Time-out(secs).
7. Anonymous Call
This function includes makinganonymous callsand blocking all anonymous calls.
If switch on the feature “Anonymous call”, all outgoing calls will be displayed asanonymous call
in the remote end.
If switch on the feature “Rejection”, all incoming anonymous calls will be blocked automatically.
Item Operation Description
Accounts press the soft key “Switch” or
、 to modify,
Select the Account for anonymous
call.
Anonymous
Call
press the soft key “Switch”or
、 to modify,
Switch on/off the feature of making
anonymous calls.
Call On Code
The Number key, “*”key, and
“#”are permitted to be input.
Set the feature code to turning on
anonymous call, the phone enables
anonymous call by sending the
feature code to the server
Call Off Code The Number key, “*”key, and Set the feature code to turning off
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“#”are permitted to be input. anonymous call, the phone disables
anonymous call by sending the
feature code to the server
Rejection
press the soft key “Switch” or
、 to modify
Switch on/off the feature of
blocking anonymous calls.
Reject On
Code The Number key, “*”key, and
“#”are permitted to be input.
Set the feature code to turning on
anonymous call rejection, the
phone enables anonymous call
rejection by sending the feature
code to the server
Reject Off
Code The Number key, “*”key, and
“#”are permitted to be input.
Set the feature code to turning off
anonymous call rejection, the
phone disables anonymous call
rejection by sending the feature
code to the server
Set Anonymous Call via web：Account→Basic→Select the Account→Anonymous Call.
Set Anonymous Call Rejection via web：Account→Basic→Select the Account→Anonymous
Call Rejection.
3.4.3、Directory
The content of Directory includes local phonebook and blacklist. Enter Directory as follow,
1. Press the soft key “Directory” when the phone is standby
2. Press the navigation key
3. Press the menu key , and then select “Directory”
Configurethe “Directory” via Web：
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All operations on Directory via Web will be not active until click “Save”. When too much item
existed in the Directory, it will be an easy way to search by keyword about name, Office
Number, Mobile Number or other Number. The exactly matched item will be listed, otherwise
you will be prompted “Not find the specified contact”.
Local phonebook
Name and phone number are permitted to be saved into the local phonebook, and up to 400
items. It’s able to add new contact, edit or delete exist contact or dial, also move the item to
blacklist.
Make callsfrom directory
Path to set on the phone: →Directory→Local Contacts→Select the record→Dial。
If only one phone number saved with the selected contact person, the phone number will be
dialed while calling the contact person.
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If multiple phone numbers saved with the selected contact person, user must select one of the
phone numbers for dialing while calling the contact person.
Add new contact
Path to add new contact on the phone：Press →Directory→Local Contacts→Add.
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Item Operation Description
Name Input by number
keys,”*”or “#”key, change
the input-method via
pressing the soft key“abc”
It’s used to identify different phone
numbers. Any reduplicated names are not
permitted in the directory.
Office Input by number keys,”
*”or “#”key, change
the input-method via
pressing the soft key“abc”
You can save three numbers at most.
While calling a contact person in directory,
the phone will redirect to the page that to
select one number to dial when multiple
numbers are saved for one contact record
Mobile
Other
Account
Press the key 、
or the soft key“Switch”to
modify the account ID.
It’s used to bundle each item with the
corresponding account, and the optional
value is “Auto” or “Account 1”to “Account
6”.“Auto”means the 1st available account
will be selected.
Ring
Press the key 、
or the soft key“Switch”to
modify the account ID.
It’s used to bundle each item with the
corresponding ringtone, and the optional
value is “Auto” or “Ringtone 1”to
“Ringtone 10”. “Auto”means the default
ringtone will be played if new incoming
call happened, otherwise the selected
ringtone will be played.
Photo Only for preview. It’s
available for modification
via Web only.
To identify a contact item by a specified
image.
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Add new contact via web：Contacts→Contacts→Input messages→Add→Save.
Edit the contact
User must re-edit the contact item while updating one item of local phonebook.
Path to edit the contact on the phone：Press →Directory→Local Contacts→Select
the item to edit→Option→Edit→OK.
Edit the contact item via Web: Contacts→Contacts→click on the item to edit→modify
messages→Click “Edit”→Click “Save”.
Delete the contact
Path to delete the contact on the phone：Press →Directory→Local Contacts→
Select the item to delete→Option→Delete→OK→OK.
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Press the soft key “Cancel” at the Warning UI to stop deleting.
Delete the contact item via web: Contacts→Contacts→Select the item to delete→Click on
“Delete”→Click on “Save”.
Move to blacklist
Path to move to blacklist on the phone：Press →Directory→Local Contacts→Select
the item to move→Option →Move to Blacklist →OK→OK.
Press the soft key “Cancel” at the Warning UI to stop this operation.
Move the contact item to blacklist via web ：Contacts→Contacts→Select the item to move
to blacklist→Click on “Move to black List”→Click on “Save”。
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Blacklist
The purpose of blacklist’s feature is to block the phone number inside blacklist to call the host
phone number, but it’s available for the hosted phone number to call any phone number in the
black list.
The most operation of blacklist is the same as local phonebook except for the feature “Move to
Contacts”, it means moving an item of blacklist to local phonebook to resume the phone
number to dial the host phone number normally.
Remote phonebook
1. Remote URL: Set a remote phonebook download path.Support the TFTP,FTP,HTTP and
HTTPs server.
2. Display name: Set a display name on the phone.
3. Search Remote Phonebook name:Select “Yes” or “No” to enable or disable search remote
phonebook name.
4. Search Flash Time: Set the search flash time.Defauts to 120.
LDAP
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1. Enable LDAP: Select “Yes” or “No” to enable or disable LDAP.
2. LDAP Name Filter: Set the name of the LDAP search attributes.
3. LDAP Number Filter:Set the number of the LDAP search attributes.
4. Server Address:Set the LDAP server domain name or IP address.
5. Port:Set the LDAP server port number.Defauts to 389.
6. Base:Set the LDAP search base.
7. Username:Set the LDAP server username.
8. Password: Set the LDAP server password.
9. Max Hits(1~32000): Set the maximum number of search results from the LDAP server.
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10. LDAP Name Attributes: Set the name of the attributes returned from the server.
11. LDAP Number Attributes:Set the number of the attributes returned from the server.
12. LDAP Display Name: The contact record the name of the displayed on the LCD.
13. Protocol: Set the phone to support LDAP protocol version.Defauts to version 3.
14. LDAP Sorting Results: Set the phone to sort the search results.
15. LDAP Lookup For Incomining Call: Set the phone for LDAP search when incoming call.
16. LDAP Lookup For dialingt: Set the phone for LDAP search when dialing,
3.4.4、History
It includes the dialed, answered, missed and transferred items, maximum 400 items.
User is able to review or delete any item of the history on the phone. And enter “History” in
below ways:
1. Press the key
2. Press the key , then select “History”
3. Press the soft key “History” while phone is under standby status
When any operations above is done, details info of all recent history will be listed on LCD
display, include the type of each item, the name of contact person, date and time.
Also, user is able to check the detail info of call history via Web, but only review operation is
allowed while accessing via web.
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Make callsfrom history
Path to make calls from history on the phone：Enter history UI→Select the item to dial→
Dial.
Delete one item from history
Path to delete one item from history on the phone：Enter history UI→Select the item to
delete→Delete.
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Check the details of history
Path to check the detailsof history on the phone：Enter history UI→Select the item to
check→Option→Detail→Press or “OK”.
Add to Contact
1. Enter “Call History”→Select the target item→Option→add to Contact→Press the
key or soft key“Confirm”.
At this moment an “edit” page will be popped up.
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The item of “Office”, “Mobile” and “Other” are able to be switched over between “Old Number”
and current number. If the being operated item had been saved already in the directory, “Old
Number” will be the previous value, otherwise “Old Number” will be null.The UI page of “Add
to Blacklist” is the same as above.
2. Modify the contact name, phone number and ringtone.
3. Press the key or soft key “Saved” to save the modification, press the key
or soft key“Cancel”to Cancel the modification.
Add to Blacklist
For more info about this operation, please refer to Add to Contact.
Delete all History’s records
Path to delete all history’s records on the phone：Enter History UI→Option→Delete all→
Press or “OK”.
3.4.5、Message
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User will benefit from the feature of voicemail when they’re not available to answer an
incoming call or missed some incoming calls. However this feature must be supported by
Server. Voicemail must be set up before using it.
Set the voicemail via Web: Account→Basic→Select an account to configure→Voice Mail.
Sometimes the voicemail push can’t be reached in time, because the configuration problem
with Server, you must configure some related parameter via Web to make the phone
automatically send its request to Server for getting voicemail info.
Set “Subscribe for MWI” via web： Account→Advanced→Subscribe for MWI.
Set “MWI Subscription Period(secs)” via web：Account→Advanced→MWI Subscription
Period(secs).
Set Voice Mail
There is 3 different methods to set up the voicemail,
1. Press the key after factory set
2. Press the key for a while
3. Press the key →Select “Message”→Setup Voicemail
ViewVoice Mail
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User is able to check voicemail in below ways:
1. Setup voicemail number→Press the key
2. Press the key →Select “Message”→“View Voicemail”
Select the account with “N new N old mail”, and press the soft key “Connect”, the
corresponding voicemail will be connected.
Select the account with “Unregistered”, and press the soft key“Connect”, the setting page of
Voicemail will be popped up.
3.4.6、Settings
Basic settings and Advanced settings will be introduces in this part,
Basic Settings
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1. Language
A68(W)supports multiple language,to modify the language, please press the key →
Setting→Basic setting→Language→Select the target language and press the soft key
“Save”.
Set language via web：There is a drop-down box at the top left corner of webpage，choice one
kind of language and click, the language will take effect immediately.
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2. Time &Date
Time & Date will be displayed at the standby page of A68(W)，and these info will be related
with all process of IP phone. “Time & Date” can be gained by NTP Server automatically or set
manually.
NTPSetting
Path to set on the phone：Press →Settings→Basic Settings→Time & Date→NTP
Settings.
Item Operation Description
Time Zone
Press the key 、 or soft
key“Switch”to modify it.
Select the correct Time
Zone for the IP phone.
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NTP Server
Key in the IP address of domain
name by the number keys,”*”,”#”
Specify the NTP Server
Secondary NTP
Server
Key in the IP address of domain
name by the number keys,”*”,”#”
Specify the standby NTP
Server
Daylight-Saving
Time Press the key 、 or soft
key”Switch” to modify it.
Optional: “Off”,“Auto” or
“Manual”. And“Manual”
mean user must set this
via web.
Set NTP via Web：Phone→Preference.
Item Operation Description
Time Zone Click drop-down box to
select
Set a time zone matches condition
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Primary NTP
Server Manual input The primary NTP server that provide
time and date
Secondary NTP
Server Manual input The secondary NTP server that provide
time and date
Update
Interval(secs) Manual input The interval that the phone gains time
and date from NTP server
D
aylight
Click drop-down box to
select
A switch to control the status that
whether to enable the daylight or not
Fixed Type Radio content Daylight fixed type, only the specified
items are configurable
Start Month Click drop-down box to
select
The month that the daylight rule begins
taking effect
Start Date Manual input The day that the daylight rule begins
taking effect
Start Hour of Day
Manual input The hour of day that the daylight rule
begins taking effect
Start Day of Week Click drop-down box to
select
The day of week that the daylight rule
begins taking effect
Start Week of
Month
Click drop-down box to
select
The week of month that the daylight
rule begins taking effect
Stop Month Click drop-down box to
select
The month that the daylight rule stops
taking effect
Stop Date Manual input The day that the daylight rule stops
taking effect
Stop Hour of Day
Manual input The hour of day that the daylight rule
stops taking effect
Stop Day of Week Click drop-down box to
select
The day of week that the daylight rule
stops taking effect
Stop Week of
Month
Click drop-down box to
select
The week of month that the daylight
rule stops taking effect
Offset(minutes) Manual input The offset time that daylight rule takes
effect
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Manual Settings
Path to set on the phone：Press →Settings→Basic Settings→Time & Date→
Manual Settings.
Item Operation Description
Year Key in “Year” with the
number key, “*”and “#”
Date info
Month Key in “Month” with the
number key, “*”and “#”
Day
Key in “Day” with the
number key, “*”and “#”
Hour Key in “Hour” with the
number key, “*”and “#”
Time info
Minute Key in “Minute” with the
number key, “*”and “#”
Second Key in “Second” with the
number key, “*”and “#”
Set the Time & Date manually via web：Phone→Preference.
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Item Operation Description
Manual Time Click the drop-down box
to select
A switch to control the status whether
to enable the manual time or not
Date Manual input, click
“Generated Date” to
gains date from the
computer
Set date manually
Time Manual input, click
“Generated Time” to
gains time from the
computer
Set time manually
3. Time&Date Format
Path to set on the phone：Press →Settings→Basic Settings→Time & Date Format.
Item Optional
Example of result
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Clock 12 hour 03:30pm
24 hour 15:30
Date
WWW MMM DD TuesdayOct.16
DD-MMM-
YY
16–Oct.-14
YYYY-MM-DD 2014-10-16
DD/MM/YYYY
16/10/2014
MM/DD/YY
10/16/14
DD MMM YYYY
16,Oct.,2014
WWW DD MMM Tuesday,16,Oct.
Set the Time &Date Format via Web：Phone→Preference
4. Ringtones
10 different ringtones have been provided by A68(W) for selection. Path to set on the phone：
Press the key →Settings→Basic Settings→Ringtones。
For the selected ringtone，there is a dot inside the circle. Press the key 、 to select
other ringtone for playing.
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Set ringtones via Web：Account→Basic→Ring tones.
5. Headset Memory Mode
Headset memory mode can be used to control the default device to make or answer calls. This
function is disabled by default, which means the phone will communicate with others by hand-
free when pre-dial or making calls from history or directory, and so is the situation that
pressing “Answer” soft key to accept an incoming call. Once this function is enabled, the phone
will make or answer calls by headset.Long press can change the status of the
“Headset Memory Mode”.
This function can be configured on the phone only: Press →Settings→Basic
Settings→Headset Memory Mode.
6. Phone Unlock PIN
Phone Unlock PIN:Unlock the phone locked conditions.
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Item Operation Description
Current PIN Manual input Input the phone current PIN
New PIN Manual input Set the new PIN
Confirm PIN Manual input Confirm the new PIN
Advanced Settings
Password will be requested while accessing the page of “Advanced Settings”. This password
isthe same as theuser’s(“admin”) to access.
1. Accounts
Up to 6 accounts supported by A68(W), path to set the account info on phone：Press
→Settings→Advanced Settings→Input password→Accounts.
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Status Description
Empty
The account has not been configured yet
Registered
The account has been registered already
Register Failed
The account is register failed
Disabled The account is disabled
Select the account and press the soft key “Enter”to access the page of account setting.
Item Description
Activation The status of account，the default is“Enable”，if set this as
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“
Disable”,the account will be forbidden.
Lable It will show on the phone, can skip this item
Display Name Parameter that in the SIP, if the SIP Server is supportable, this name
will show on the phone of callee
Register Name
The register ID, supplied by SIP Server, can skip this item
User Name Account ID
Password P
assword for account
SIP Server
T
he address that accounts needed to register from
Outbound
Status The status of Outbound Server, “off” by default
Outbound Proxy
IP address of Outbound Agency
Stun Status The status of Stun Server, “off” by default
Stun Server
IP address of Stun Server
Configure account via web：Account→Basic
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2. Set Password
The password for Advanced Settings also is used for Web access as the role “admin”.Path to
set password on phone: Press →Settings→Advanced Settings→Input password→
Set Password.
Item Description
Current PWD The current password for web access as the role of “admin”, it’s
“admin” by default.
New PWD To set the new password, blank is acceptable.
Confirm PWD
Input the new password again, to
confirm the new password.
Set password via Web：Phone→Security.
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3. Network
Path to set network parameters on phone:Press →Settings→Advanced Settings→
Input the password→Network.
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LAN Port
Connect the phone with local network via LAN port, to gain IP address in 3 ways: DHCP, Static,
PPPoE.Set the LAN port via Web：Network→ Basic.
DHCP
The phone gains IP address via DHCP by default.
STATIC IP
If the phone gains IP address via Static IP, user must input the IP address info manually.
PPPOE
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If the phone gains IP address via PPPoE, user must input username/password of PPPoE, and
PPPoE server or ISP support will be requested in this way.
PC Port
Only bridge mode support by PC port.
VLAN
The feature of VLAN must be supported by network switch, and by default this feature it’s not
activated on Rainbow 4(s).
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Set the VLAN via Web：Network →Advanced→VLAN.
Webserver Type
Webserver type include HTTP and HTTPS, different access port will be required by different
access type, user is able to confirm the port info at the webpage, HTTP & HTTPS are both
permitted by default.
Set Webserver type via Web：Network→Advanced→WebServer→Type.
VPN
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A68(W) support the feature of VPN, and this feature must be supported by VPN Server.
Set the VPN via Web：Network →Advanced→VPN.
4. Keypad Lock
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1. Keypad Lock Enable: select “Yes” or “No” to enable or disable keypad lock
2. Keypad Lock Type: Menu key/Function keys/All keys/Answer call only.Defauts to Menu
key.
3. Phone Unlock PIN(0~15 Digit):set the phone unlock PIN.Range: 0~15 digit.
4. Phone Lock Time Out(0~3600s): set the phone lock time out.Range: 0~3600s
5. Emergency:set emergency number.Defauts to 110、120、119 and 911.
5. Reboot
After the restart,the phone will back to standby interface.
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6. Reset to factory
Once reset to factory, all parameter settings will back to the factory default value, and all
configuration will be cleared, users must be careful on this.
Reset Option:Full Reset,Config Reset and UserData Reset.
Reset to factory via Web：Phone→Upgrade→Reset to Factory.
3.4.7、Display
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For more convenient, users are able to adjust the contrast grade and backlight of the main
LCD display and the BLF LCD display.
1、Wallpaper
There are 5 different wallpapers for options,press the soft key “Switch” or the key 、
formodification.
2、Slave Contrast
There are 9 different contrast grades for options,press the soft key “Switch” or the key 、
for modification,6 is the default value.
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3、Slave LCD Mode
There are 2 different modes for options,press the soft key “Switch” or the key 、 for
modification,defaults to Mode2.
4、Backlight
Backlight is the brightnessof LCD, also it has been defined as 9 different grades. The number
“9” means the lightest.
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To adjust thebrightness of LCD expansion module, it must be connected with the hosted phone.
Otherwise the host phone will indicated “No expansion module”.
5、Screensaver
The phone is not operating within the given time,automatically enter the screensaver
interface.
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4、Advanced Feature
4.1、Codecs
A68(W) support multiple codecs, users can select the codes via Web.
means to enable the item of “Disabled Codes”， means to disable the item of
“EnabledCodes”；click the button or to sort all enabled codes, the top item has the
highest priority.
Note：Multiple different items of G726，iLBC should not activated simultaneously.
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4.2、Capture and Upgrading
Click the button “ Start” to start the capture and click the button “Stop” to end the capture.
Then click the button “export” to download the capture file.
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Before upgrading the firmware of phone, users are suggested to check the version of current
firmware. Click the button “Choose file”to select the target local file and click “Upgrade” to
process upgrading, this will cost a couple of minutes. And after reboot, the phone will be
upgraded successfully.
4.3、Auto Provision
User is able to configure the phone to upgrade automatically.
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Item Description
Pnp Active Select
“
On” or
“
Off” to enable or disablePNP automatic updates
DHCP Active Select
“
On” or
“
Off” to enable or disableDHCP option automatic updates
Provisioning
Server
The address to save control file for auto upgrading, it can filled by http
、
https、tftp server、ftp server，for example, tftp://192.168.1.111
User Name
T
he username to access the file server
Password
T
he password to access the file server
Common AES Key
Configures the plaintext AES key for decrypting the Common CFG file
MAC-oriented AES
KEY
Configures the plaintext AES key for decrypting the MAC-oriented CFG
file
Check New Config
If set this parameter as “On”, the phone will do some check for
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upgrading, and it will upgrade automatically once the conditions are met
Repeatedly If set this parameter as “On”, the phone will do some check for
upgrading after “Interval(minutes)”，and it will upgrade automatically
once the conditions are met
Interval(minutes)
This parameter is configurable once the Repeatedly is
“
On”
Weekly
If set this parameter as “On”, the phone will do the check for upgrading
at a certain time in every week
Time The time range that the phone do the check for upgrading every week,
and it’s configurable once the Repeatedly is “On”
Day of week The day of week that the phone do the check for upgrading every week,
and it’s configurable once the Repeatedly is “On”
4.4、Export & Import configuration file
If user wants to set the same configuration on multiple phones, there is an easy way that
export the configuration file from one phone and then import this file into other phones. This
operation can be completed via Web only.
Note：This operation is available for the same models only.
4.4.1、Export configuration file
There is two ways to export the configuration files,
Don’t check the “Export User Data” and click “Export” directly, it will export the template of
the configuration file;
Check the “Export User Data” and then click “Export”, it will export a configuration file that
carries with user’s configured data.
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To modify the exported configuration file, you should to decompress it until you get a file
names as configuration.
The content of configuration file listed as below,
4.4.2、Import configuration file
Click the button “Choose file”to select the target file for importing, and then click the
button “Import”. The phone will be rebooted a couple of minutes later, and import successfully.
Note：If some part of the configuration file has been modified manually, it must bere-
compressed as the format of “tar.gz”.
4.5、Export System log
When the phone doesn’t working well, System log is the best assistant tools for
troubleshooting, all operation details has been recorded. This operation is available via Web
only.
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Item Description
Log
Location Y
ou can import the system log to local PC or remote Server.
Server Name User must fill the address of server if you choose to export the system
log to remote server.
Log Level
It defines thedetail of system log as 5 different levels, Fatal, Error,
Warning, Info, and Debug. The Debug level is the most detailed.
4.6、Dial plan
The customized Dial Plan are available on Rainbow 4（s）, for example , the rule of
replacement, Instant Calling, Area code, Restriction of Outbound.
Before customizing the dial plan, user must learn the basic grammar as below,
. Represent acharacter or multiple ones，
e.g.,
“
6.” can match
“66”,“678”,“6plus” and so on
x R
epresent one character, e.g.,
“
6x” can match
“
61”,“62”, “ 6s” and so on
[] Represent a character in one range, e.g., “ 83[0-5]18618”can
matche“83018618”,“83488618” and so on
() Represent the combination of characters, e.g., “([1-9])([2-7])3” can match
“923”,“153”,“773” and so on
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$ Add a number after the character “$” to define the location of the characters,
e.g., use the prefix “ 8([1-3])(.)” to replace “7$2”, the phone will call “7837”
after dialing out “82837”
Note：Any operations (add, modify or delete) on the current dial plan will be not effective until
click “Save”.
4.6.1、Replace Rule
Dial plan “Replace Rule” means to replace a batch of complicated character string by some
simple characters, to make a speed dial.
Item Description Sample
Number
T
he string works as replacer, not null
Set Numberas
“
6”,
Set Replace as“6032”,
Set Account as “1,3,4”.
It means when dial 6, the
phone will dial 6032 via
the 1st available line in
account 1,3,and 4
automatically
Replace
The string that to be replaced, not null
Account The account to apply this dial plan,
blank or 1 to 6 is valid. Number 1 to 6
means account 1 to 6. If you want to
apply this rule to account 1、3 and
4,just type in 1,3,4; And if keep it as
blank, it means applying this dial plan to
all accounts
Add Multiply replace rules can be configured
in one phone, after one replace dial plan
configured, click this button to add a
new one
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Edit
The existed replace dial plans are
editable. The specified dial plan should
be selected until it is covered with
orange and the input fields “Number”
and “Replace” shows the details
correctly. After modifying, click button
“Edit” to make it to be effect
Delete Delete one added or saved replace dial
plan or multiple ones, click the frame
after the specified replace dial plan
before delete it, and then click button
“Delete”
Save Any alteration won’t take effect until the
button “Save” is clicked.
4.6.2、Dial-now
Dial plan “Dial-now” permits the corresponding phone to be dialed instantly without
pressing the soft key “Dial”, once the input has been matched. It works like a hotline.
Iten Description Sample
Dial-now Rule The string to be dialed out automatically by
the phone
Set “Dial-now Rule”
as 6xxx, keep
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Account The account to apply this dial plan, blank
or 1 to 6 is valid. Number 1 to 6 means
account 1 to 6. If you want to apply this
rule to account 1、3 and 4,just type in
1,3,4; And if keep it as blank, it means
applying this dial plan to all accounts
“
Account” as null
It means the phone
will use the 1st
available account to
call 6033 after “Dial-
now Time-out”
seconds when
inputting four figures
begin with 6
Note：Dial-now rule
is different with
hotline. The Dial-now
rule will take effect
when input numbers
matches the dial
plan, and hotline
takes effect in
situation that the
phone is in dialing
state
Add Multiply dial-now rules can be configured in
one phone, after one dial-now dial plan
configured, click this button to add a new
one
Edit
The existed dial-now dial plans are
editable. The specified dial plan should be
selected until it is covered with orange and
the input fields “Number” and “Dial-now”
shows the details correctly. After
modifying, click button “Edit” to make it to
be effect
Delete Delete one added or saved dial-now dial
plan or multiple ones, click the frame after
the specified dial-now dial plan before
delete it, and then click button “Delete”
Save Any alteration won’t take effect until the
button “Save” is clicked.
Set “Dial-now Time-out” via web: Phone→Features→General Information→Dial-now
Time-out (secs).
4.6.3、Area Code
Dial plan “Area Code” has been defined to identify each different area. To call a phone number
of other areas, user must add the area code to be in front of the phone number. For
convenience, area code has been recommended to be configured while frequently dialing to
that type of phone number.
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Item Description Sample
Code The area code dialed before the
number
Set
“
Code” as
“
0086577”,
Set “Account” as “5”，
Set “Minimum length” as
“5”.
It means when dialing
83018618 with the 5th
account, the phone will dial
0086577 before it.
Note：If the length of
the number input in the
dial UI is not between
minimum length and the
maximum length, area
code will not take effect
Minimum length
The minimum length of the number
input to active the area code dial plan
Maximum length
The maximum length of the number
input to active the area code dial plan
Account The account to apply this dial plan,
blank or 1 to 6 is valid. Number 1 to 6
means account 1 to 6. If you want to
apply this rule to account 1、3 and
4,just type in 1,3,4;And if keep it as
blank, it means applying this dial plan
to all accounts
Confirm Apply this dial plan
Cancel Recover all input fields to the state
that saved at latest time
4.6.4、Block Out
Dial plan “Block out” is used to prohibit the phone number outgoing call from some accounts.
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Iten Description Sample
Block Out Number
T
he number that prohibited Set “Block Out Number
1”as“10086”
Set “Account” as “2,4,6”
It means the phone will
enter the “Call End” UI
when dial “10086” with
account 2, 4 or 6
Accounot The account to apply this dial plan,
blank or 1 to 6 is valid. Number 1 to 6
means account 1 to 6. If you want to
apply this rule to account 1、3 and
4,just type in 1,3,4;And if keep it as
blank, it means applying this dial plan
to all accounts
Confirm Apply this dial plan
Cancel Recover all input fields to the state
that saved at latest time
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5、WI-FI(only for A68W)
5.1、Configure the wifi on the phone
1、Press “Menu”-“Settings”-“Advanced Settings”-“Network”-“Connect Mod
e”,change for the wifi connection mode,press “Save”.
2、Press “Menu”-“Settings”-“Advanced Settings”-“Network”-“WIFI setting”-
“WLAN” choose the wifi you want to connect,Press “Connect”,then input the correct wifi pa
ssword.
3、Return to the standby interface,and phone successful connected to the wifi.
5.2、Configure the wifi on the WEB
A68W connect to network via Wi-Fi acquiescently, click “Search Wi-Fi” button to search the
available Wi-Fi.
After all available Wi-Fi hotspots are list out, click the round behind the available Wi-Fi which
you want to connect.
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Input the right “Secret Key” and then click the “Confirm” button, the phone will reboot, after
rebooting,the Wi-Fi icon will display on the home screen, it means connect failed when the icon
come with , then you should check the configuration.if the icon come with ,it means
connect successfully.
6、FAQ
6.1、How to reset to factory
There are 3 methods for factory reset：
1. Factory reset via phone：
a) Press the key
b) Select“Settings”,then press the soft key“Enter”
c) Select “Advanced Settings”，then press the soft key“Enter”
d) Input the access password, then press the soft key“Enter”
e) Select“Reset to factory”，then press the soft key“Enter”
f) Press the soft key“OK”，then the phone will be reboot and resumed to factory default
settings
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2. Factory reset via Web:
a) Key in the IP address of phone with a browser,
b) Access the webpage of phone as the role of “admin”, username/password is
admin/admin.
c) Select“Phone”
d) Select“Upgrade”
e) Click the button “Reset to Factory”
f) Click the button “OK”
3. Factory reset during starting:
a) Hold the key “*” and “#” while power on for 5 seconds
b) The phone will be reboot and resumed to factory default setting
6.2、Upgrade the firmware on safe mode
If the phone can’t be started successfully, user is able to upgrade the firmware on post mode,
a) Setup a TFTP Server and set the PC’s IP address as “192.168.1.200”
b) Copy the firmware file we supplied to the root menu of TFTP Server, modify the file’s name
as A68(W).tar.gz and decompress it, then modify the corresponding file’s name as
A68(W).kn, A68(W).fs, A68(W).fw, A68(W).lg
c) Ensure the TFTP Server and phoneare connected to the same network switch and both
reachable
d) Long Press the key “*” and “1” to upgrade the kernel file, long Press the key “*” and “2” to
upgrade the firmware file, long Press the key “#” to upgrade the App file, long Press the
key “*” and “4” to upgrade the logo file, and then plug in power until “upgrading…”
displayed on LCD
e) The phone will start downloading file from TFTP server
f) After downloading completed, the phonewill be automatically upgraded
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g) After upgrading completed, the phone will be started with the factory default settings
6.3、How to make IP Peer to Peer call
To make a IP peer to peer call, user shouldpress“*”to input “.” that in the IP address. For
example, to dial “192.168.1.100”, just need input “192”,“*”,“168”, “*”,“1”, “*”,”100”.
7、Troubleshooting
7.1、Thephone is failed to register to SIP server
1. First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server
has been enabled.
2. Check the network gateway
3. Check the DNS
4. Make sure the input account matched the one provided by Service Provider
5. Make sure SIP Server has been enabled already
6. Make sure the Port of SIP Server, it’s 5060 by default
7.2、Thephone is failed to gain IP address
1. Make sure the network cable has been plugged into the LAN port
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2. Make sure the network cable or port of network switch are working fine,
3. Make sure the DHCP server has been enabled, and there are available IP address
4. Try to set the LAN port as Statics IP
7.3、Only one party can hear from another on calling
1. Try to make a IP peer to peer call, to make sure the mic and speaker are working fine
2. Enable STUN via Web
3. Set the address of STUN Server, for example stun.sipgate.com
4. Present this operation above and the phone will be reboot
5. Try to make a normal call again
8、Abbreviation
DND：Do Not Disturb
CFWD：Call Forward
Bxfer：Blind Transfer
Conf：Conference
Num：Number
SIP：Session Initiate Protocol
RTP：Real-time Transport Protocol
SDP：Session Description Protocol
VPN：Virtual Private Network
VLAN：Virtual Local Area Network
QoS：Quality of Service
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Syslog：System log
UDP：User Data Protocol
TCP：Transmission Control Protocol
TLS：Transport Layer Security Protocol
BLF：Busy Lamp Field
DNS：Domain Name System
SRTP：Secure Real-time Transport Protocol
NTP：Network Time Protocol
VAD：Voice Activity Detection
CNG：Comfort Noise Generator
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
Thisdevicecomplieswithpart15oftheFCCrules.Operationissubjecttothefollowingtwo
conditions:
(1)thisdevicemaynotcauseharmfulinterference,and
(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause
undesiredoperation.
Changesormodificationstothisunitnotexpresslyapprovedbythepartyresponsiblefor
compliancecouldvoidtheuser'sauthoritytooperatetheequipment.
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