Avaya BRIO IP Phone User Manual Using Avaya Vantage 0104 2017 v02

AVAYA IP Phone Using Avaya Vantage 0104 2017 v02

Users Manual.pdf

Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFTUsing Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFTDecember 30, 2016—5:52 AM (UTC) Release 1.0 May 2016 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—
© 2016, Avaya, Inc. All Rights Reserved. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. Documentation disclaimer “Documentation” means information published in varying mediums which may include product information, operating instructions and performance specifications that are generally made available to users of products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or Documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website: https://support.avaya.com/helpcenter/getGenericDetails?detailId=C20091120112456651010 under the link “Warranty & Product Lifecycle” or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya. “Hosted Service” means an Avaya hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information. Hosted Service THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”). Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. “Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment. License types Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only on a number of Designated Processors up to the number indicated in the order. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Shrinkwrap License (SR). You may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickthrough” license accompanying or applicable to the Software (“Shrinkwrap License”). Heritage Nortel Software “Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located at https://support.avaya.com/LicenseInfo under the link “Heritage Nortel Products” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice. Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.
Virtualization The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Note that each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered. Third Party Components “Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya’s website at: https:// support.avaya.com/Copyright or such successor site as designated by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms. The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM. Service Provider THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER. WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// WWW.MPEGLA.COM. Compliance with Laws You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud “Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Toll Fraud intervention If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: https://support.avaya.com or such successor site as designated by Avaya. Security Vulnerabilities Information about Avaya’s security support policies can be found in the Security Policies and Support section of https:// support.avaya.com/security. Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https:// support.avaya.com/css/P8/documents/100161515). Downloading Documentation For the most current versions of Documentation, see the Avaya Support website: https://support.avaya.com, or such successor site as designated by Avaya. Contact Avaya Support See the Avaya Support website: https://support.avaya.com for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Regulatory Statements Australia Statements Handset Magnets Statement The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury. Industry Canada statement: This device complies with ISED’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux CNR d’ ISED applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable. Caution : (i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; (ii) the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits specified for point-to-point and non-point-to-point operation as appropriate; and (iii) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement: (i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; (ii) le gain maximal d'antenne permis (pour les dispositifs utilisant la bande de 5725 à 5 850 MHz) doit être conforme à la limite de la p.i.r.e.
spécifiée pour l'exploitation point à point et l’exploitation non point à point, selon le cas; (iii) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. Radiation Exposure Statement: This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. Déclaration d'exposition aux radiations: Cet équipement est conforme aux limites d'exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body Japan Statements Class B Statement This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. Denan Power Cord Statement Danger: Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire. • Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury. 本製品を安全にご使用頂くため、以下のことにご注意ください。
• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品に同梱されております添付品または指定品をご使用ください。添付品指定品以外の部品をご使用になると故障や動作不良、火災の原因となることがあります。 • 同梱されております付属の電源コードを他の機器には使用しないでください。上記注意事項を守らないと、死亡や大怪我など人身事故の原因となることがあります。 México Statement The operation of this equipment is subject to the following two conditions: 1. It is possible that this equipment or device may not cause harmful interference, and 2. This equipment or device must accept any interference, including interference that may cause undesired operation. La operación de este equipo está sujeta a las siguientes dos condiciones: 1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y 2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Power over Ethernet (PoE) Statement This equipment must be connected to PoE networks without routing to the outside plant. EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com or Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–1233 USA. General Safety Warning • Use only the Avaya approved Limited Power Source power supplies specified for this product. • Ensure that you: - Do not operate the device near water. - Do not use the device during a lightning storm. - Do not report a gas leak while in the vicinity of the leak. - For Accessory Power Supply - Use Only Limited Power Supply Delta Electronics Inc. model:ADP-30HR B , output:48Vdc, 0.66A. Trademarks The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Chapter 1: Introduction............................................................................................................Purpose.............................................................................................................................Change history.......................................................Chapter 2: Avaya Vantage overviewSupported features..................................................................................................................Specifications........................................................................................................................Camera specifications.....................................................................................................Third party applications.......................................................................Chapter 3: Getting started with Avaya VantageLogging in to and out of Avaya VantageLock and unlock functionalityChapter 4: Navigation.............................................................................................................Physical device layout.................................................................Connectors and controls........................................................................................................Chapter 5: Call management operationsMaking audio or video calls....................................................................................................Making an audio or video call using the dial padMaking an audio or video call using contactsMaking an audio or video call from your Favorites listMaking an audio or video call using call Managing calls.............................................................................................................Answering or ignoring an incoming callEntering digits during a callMuting or unmuting a callPlacing a call on hold and resuming the callTransferring a call............................................................................................................Blocking and resuming video during a callEnding a call...................................................................................................................Viewing call history.............................................................Deleting all call informationWorking with conference callsStarting a conference callMerging an active call with a conference callChapter 6: Contact management operationsSearching for a contact..........................................................................................................Setting contact display optionsFiltering contacts..............................................................................................Setting a contact as a favoriteChapter 7: Customization...................................................................................................... May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. Contents .................................................................................................................................................................................................................................................................................................................................................................Chapter 2: Avaya Vantage overview.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................Chapter 3: Getting started with Avaya Vantage...................................................................Logging in to and out of Avaya Vantage..................................................................................Lock and unlock functionality............................................................................................................................................................................................................................................................................................................................................................................................................................Chapter 5: Call management operations..................................................................................................................................................................................Making an audio or video call using the dial pad................................................................Making an audio or video call using contacts.....................................................................Making an audio or video call from your Favorites list.........................................................Making an audio or video call using call history...............................................................................................................................................................................Answering or ignoring an incoming call.............................................................................digits during a call..............................................................................................Muting or unmuting a call.................................................................................................Placing a call on hold and resuming the call...................................................................................................................................................................Blocking and resuming video during a call............................................................................................................................................................................................................................................................................................................Deleting all call information...............................................................................................Working with conference calls................................................................................................conference call.................................................................................................Merging an active call with a conference call.......................................Chapter 6: Contact management operations.................................................................................................................................................................................Setting contact display options.............................................................................................................................................................................................Setting a contact as a favorite......................................................................................................................................................................................................Using Avaya Vantage Basic prietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) ............................................................................................................  8..................................................................................................................................  8.................................................................  8.......................................................................................  9..................................................................................................................  9........................................................................................................................  10.....................................................................................................  11....................................................................................................  12...................................................................  13..................................................................................  13............................................................................................  13.............................................................................................................  15..........................................  15........................................................................................................  16..............................................................................  18....................................................................................................  18................................................................  18.....................................................................  18.........................................................  19..................................................................  19......................................................................................................................  19.............................................................................  19..............................................................................................  19.................................................................................................  20......................................................................  20............................................................................................................  20.........................................................................  20...................................................................................................................  21...................................................  21...............................................................................................  21................................................................................................  21.................................................................................................  21.....................................................................  22.......................................................................  23..........................................................................................................  23....................................................................................  23...................................................................................................................  23................................................................................................  24......................................................................................................  256 prietary. Use pursuant to the terms of your signed agreement or Avaya policy.
ContentsModifying your ringtone.......................................................................................................... 25Disabling video using the privacy shutter................................................................................. 25Chapter 8: Resources............................................................................................................. 26Documentation...................................................................................................................... 26Finding documents on the Avaya Support website.............................................................  26Viewing Avaya Mentor videos................................................................................................. 27Support................................................................................................................................ 27Using the Avaya InSite Knowledge Base...........................................................................  28 May 2016 Using Avaya Vantage Basic 7 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
1 Chapter 1: Introduction 2 Purpose 3 4 5 This document is intended for end users and describes how to use the Avaya Vantage Basic communication application on an Avaya Vantage device. This document also describes setup tasks performed by end users. 6 Change history 7 The following table describes the major changes made in this document for each release: Issue Date Release 1.0, Issue 1 January 2017 May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. 1: Introduction for end users and describes how to use the Avaya Vantage Basic communication application on an Avaya Vantage device. This document also describes setup tasks performed by end users. ribes the major changes made in this document for each release: Summary of changes January 2017 This is a new document that is being issued for thefirst time in this release. Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) for end users and describes how to use the Avaya Vantage Basic communication application on an Avaya Vantage device. This document also describes setup ribes the major changes made in this document for each release: This is a new document that is being issued for the 8 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
1 Chapter 2: Avaya Vantage overview 2 Avaya Vantage is an Android device that provides telephony and conferencing functionality. Avaya 3Vantage combines the advantages of a customizable unified communications solution and a fully 4functional Android device. Use Avaya Breeze 5applications to integrate communications in business processes on your Avaya Vantage device. 6 According to your business needs, you can choose one of the following Avaya Vantage devices: 7 8 9 10 • Avaya Vantage K175 with an integrated camera if you need full access to video calls and conferences. You can cover the camera using the mechanical camera shutter. • Avaya Vantage K165 without an integrated camera and privacy shutter. if you need additional privacy and security. You can still receive video from other devices. 11 In the initial release, Avaya Vantage can be deployed with the Avaya Vantage Basic application. 12 This document describes how to use Avaya Vantage 13 SDK developer applications. 14 In future releases, Avaya Vantage will also support the following communication applications: 15 • Avaya Equinox™ 16 • Avaya Vantage Pro 17 • Avaya Vantage Open 18 As an Android device, Avaya Vantage benefits from using various third party applications. With 19 unified communications functionality depending on an application rather than on a particular device, 20 customers are able to solve more business tasks using a single device. 21 Supported features 22 The Avaya Vantage Basic supports the following features: Feature Make and receive audio calls Caller ID and call information Multiple line support May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. 2: Avaya Vantage overviewVantage is an Android device that provides telephony and conferencing functionality. AvayaVantage combines the advantages of a customizable unified communications solution and a fullyfunctional Android device. Use Avaya Breeze™ Client Software Development Kit and customapplications to integrate communications in business processes on your Avaya Vantage device.According to your business needs, you can choose one of the following Avaya Vantage devices:Avaya Vantage K175 with an integrated camera if you need full access to video calls and conferences. You can cover the camera using the mechanical camera shutter.Avaya Vantage K165 without an integrated camera and privacy shutter. if you need additional privacy and security. You can still receive video from other devices.In the initial release, Avaya Vantage can be deployed with the Avaya Vantage Basic application.This document describes how to use Avaya Vantage Basic. Separate documentation is available forIn future releases, Avaya Vantage will also support the following communication applications:Avaya Vantage benefits from using various third party applications. Withunified communications functionality depending on an application rather than on a particular device,customers are able to solve more business tasks using a single device. rted features The Avaya Vantage Basic supports the following features: Avaya Vantage Basic Yes Yes Yes Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) 2: Avaya Vantage overview Vantage is an Android device that provides telephony and conferencing functionality. Avaya Vantage combines the advantages of a customizable unified communications solution and a fully Client Software Development Kit and custom applications to integrate communications in business processes on your Avaya Vantage device. According to your business needs, you can choose one of the following Avaya Vantage devices: Avaya Vantage K175 with an integrated camera if you need full access to video calls and conferences. You can cover the camera using the mechanical camera shutter. Avaya Vantage K165 without an integrated camera and privacy shutter. if you need additional privacy and security. You can still receive video from other devices. In the initial release, Avaya Vantage can be deployed with the Avaya Vantage Basic application. Basic. Separate documentation is available for In future releases, Avaya Vantage will also support the following communication applications: Avaya Vantage benefits from using various third party applications. With unified communications functionality depending on an application rather than on a particular device, Table continues… 9 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Avaya Vantage overview Feature Avaya Vantage Basic Feature Access Codes (FACs) Yes Mute calls Yes Hold calls Yes Transfer calls Yes Forward calls Yes, through FACs Conferencing Yes Missed calls indication Yes Do Not Disturb mode No Message Waiting Indication (MWI) Yes Video calls Yes Emergency calls Yes Off Hook dialing and Edit-dialing Yes Call logs Yes Avaya Aura® Device Services contact services Yes PPM contacts Yes Local contacts (Google, Exchange, Facebook Yes contacts and so on) Favorites Yes Presence No Instant Messaging No Hands-free or headset support Yes Avaya Aura®7.0 support Yes IP Office support No SIP/TLS and PPM/TLS support Yes RTP/RTCP/SRTP/SRTCP support Yes 1 Specifications Specification Supported on Avaya Vantage Screen • Capacitive touch screen. • Resolution: 1280×800 px. • 24 bits color depth. Headphone Out • 3.5 mm phone connector. • RJ9 headset connector for a high quality wired headset. Table continues… May 2016 Using Avaya Vantage Basic 10 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
Specifications Specification Supported on Avaya Vantage USB port x1 USB 2.0 Type-C general purpose port. Internal storage 16 GB flash memory. Power • Power over Ethernet EEE 802.3af (Class 3) or 802.3at (Class 4). • Dedicated 48V AC power supply. Use Delta Electronics Inc. model ADP-30HR B, output 48Vdc, 0.66A. USB charger • Up to 100 mA if using PoE 802.3af. • Up to 500 mA if using PoE 802.3at. Operating system Android 6.0.1 (Marshmallow). Ethernet RJ45 primary Gigabit Ethernet (10/100/1000 Mbps) PoE LAN port. Wi-Fi • Wireless access point mode. • Wi-Fi 802.11a/b/g/n/ac. Bluetooth Bluetooth 4.1 supporting High Speed, Low Energy, and Enhanced Data Rate technologies. Supported Accessories • 3.5 mm headset. • RJ9 headset. • USB pen drive. • Bluetooth handset. • Bluetooth HID keyboard and mouse. Audio Wideband audio through handset, headset, and frontal speaker. Supported codecs: • G.722 • G.711 • G.729 • G.726. Physical security Kensington security slot. Stand A stand that can be used either as a desk stand or a wall-mount stand. The stand supports a standard 100mm pin spacing Ethernet wall plate. 1 2 Camera specifications 3 4 5 6 7 Avaya Vantage devices can include an integrated camera or no camera. If you use Avaya Vantage without a camera, you can still receive video from other devices. Both options share the same form-factor and firmware. Camera specifications • Video resolution up to 720p at 30 fps May 2016 Using Avaya Vantage Basic 11 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
1 2 3 4 5 6 7 Avaya Vantage overview • Photo resolution up to 720p • Fixed focus range of 50 cm • Diagonal field of view at 72.82 degrees • 1/6 inches CMOS sensor • Anti-flicker filter of 50 or 60 Hz • Camera activity LED indicator • Mechanical privacy shutter 8 Third party cameras 9 Avaya Vantage does not support any external cameras connected to the USB port. 10Camera LED states 11 Avaya Vantage notifies users that the camera is active using a green LED indicator. The following 12 table describes the states of the indicator: State Description Off Camera is not operating. On Camera is operating and capturing live video. 13 14 Third party applications 15 You can install third party applications from the Google Play Store. The system administrator 16 determines the list of applications that you are allowed to install. May 2016 Using Avaya Vantage Basic 12 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
1 Chapter 3: Getting started with Avaya 2 Vantage 3 This chapter describes general startup tasks, such as logging in or out and locking your device. 4 Logging in to and out of Avaya Vantage 5 About this task 6 You can log in to the device using either SIP or Avaya Aura 7Before you begin 8If prompted, enter the password for unlocking the device. 9Procedure 10 • To log in, do the following: 11 1. In Extension, enter your SIP or Avaya Aura 12 2. In Password, enter your password. 13 3. Tap Login. 14 If Avaya Vantage successfully logs in, Avaya Vantage displays either the Home screen or the 15 Avaya Vantage Basic main screen depending on the settings configured by your system 16 administrator. 17 • To log out, do one of the following: 18 - In the Presence panel of the Top Bar, tap 19 - On the Home screen, tap 20 - From Settings > System 21 22 Lock and unlock functionality 23 The Avaya Vantage device can be locked for security and privacy reasons. The device can 24 locked manually or automatically after a period of inactivity. When the Lock Screen feature is 25 activated, you must enter valid SIP or Avaya Aura26 the screen and access device functionality. May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. 3: Getting started with AvayaVantage chapter describes general startup tasks, such as logging in or out and locking your device.in to and out of Avaya Vantage You can log in to the device using either SIP or Avaya Aura® Device Services credentials.If prompted, enter the password for unlocking the device. • To log in, do the following: , enter your SIP or Avaya Aura® Device Services user name., enter your password. Vantage successfully logs in, Avaya Vantage displays either the Home screen or theAvaya Vantage Basic main screen depending on the settings configured by your system• To log out, do one of the following: In the Presence panel of the Top Bar, tap Logout. On the Home screen, tap Logout . System, tap Logout. and unlock functionality The Avaya Vantage device can be locked for security and privacy reasons. The device can locked manually or automatically after a period of inactivity. When the Lock Screen feature isactivated, you must enter valid SIP or Avaya Aura® Device Services credentials in order to unlockthe screen and access device functionality. Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) 3: Getting started with Avaya chapter describes general startup tasks, such as logging in or out and locking your device. Device Services credentials. Device Services user name. Vantage successfully logs in, Avaya Vantage displays either the Home screen or the Avaya Vantage Basic main screen depending on the settings configured by your system The Avaya Vantage device can be locked for security and privacy reasons. The device can be locked manually or automatically after a period of inactivity. When the Lock Screen feature is Device Services credentials in order to unlock 13 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Getting started with Avaya Vantage 1 To unlock the Avaya Vantage device, use the same method you use to log in to the device. 2• If login is performed using SIP credentials, you must enter the SIP password. 3 • If login is performed using Avaya Aura® Device Services credentials, you must enter the Avaya 4 Aura® Device Services password. May 2016 Using Avaya Vantage Basic 14 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
1 Chapter 4: Navigation 2 Physical device layout 3 4 Avaya Vantage resembles a tablet in portrait orientation. The devicecontrol buttons and a camera privacy shutter. CameraCamera activity indicator Handset (optional) Handset cradle (optional) Speaker 5 Microphone May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya 4: Navigation device layout Avaya Vantage resembles a tablet in portrait orientation. The device also includes volume control buttons and a camera privacy shutter. Camera Message waiting indicator Camera shutter Screen 3.5 mm audio jack socket USB Type-C port Stand Volume up Volume down Microphone Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or AvayaDecember 30, 2016—5:52 AM (UTC) also includes volume 15 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Navigation 1 Connectors and controls 2 The following images show the options available on the Avaya Vantage device. 3Rear panel 4The rear panel contains a power adaptor connector, an RJ9 headset port, and an Ethernet port. Power adaptor connector RJ9 analog headset port 5 RJ45 10/100/1000 Mbps Gigabit Power over Ethernet port 6 Right side panel 7 The right side panel contains a 3.5 mm audio jack socket and a USB Type-C port. 3.5 mm audio jack socket USB Type-C port 8 9 Left side panel 10 The left side panel contains a cordless or corded handset cradle connector. May 2016 Using Avaya Vantage Basic 16 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
Connectors and controls 1 May 2016 Using Avaya Vantage Basic 17 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
1 Chapter 5: Call management 2 Use applications installed on Avaya Vantage to manage incoming and outgoing calls. The key tasks 3you can perform include the following: 4 • Making audio or video calls 5 • Answering audio or video calls 6 • Performing call control operations 7 • Viewing your call history and missed calls 8• Working with conferences 9 Making audio or video calls 10 11 Making an audio or video call using the dial pad 12 Procedure 13 14 15 16 1. Tap the Dial pad tab. 2. Tap the required digits. 3. Tap to make an audio call or 17 Making an audio or video call using contacts 18 Procedure 19 20 21 1. Tap the Contacts tab. 2. Select the required contact. 3. Tap to make an audio call or May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. 5: Call management operationsUse applications installed on Avaya Vantage to manage incoming and outgoing calls. The key tasksyou can perform include the following: • Making audio or video calls • Answering audio or video calls operations • Viewing your call history and missed calls audio or video calls an audio or video call using the dial pad the required digits. to make an audio call or to make a video call. an audio or video call using contacts Select the required contact. to make an audio call or to make a video call. Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) operations Use applications installed on Avaya Vantage to manage incoming and outgoing calls. The key tasks 18 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Managing calls 1 2 Making an audio or video call from your Favorites list 3 Before you begin 4 Ensure that you have contacts in your Favorites list. 5Procedure 6 7 8 9 1. Tap the Favorites tab. 2. Select the required contact. 3. Tap to make an audio call or to make a video call. 10 Making an audio or video call using call history 11 Procedure 12 13 14 1. Tap the Call history tab. 2. Select the required contact or telephone number. 3. Tap to make an audio call or to make a video call. 15 Managing calls 16 17 Answering or ignoring an incoming call 18 Procedure 19 20 21 • Select Answer to accept the call. • Select Ignore to decline the call. 22 Entering digits during a call 23 About this task 24 Use this procedure if you need to enter DTMF digits during a call. For example, when you check 25 your voice mail, you are prompted to enter digits. 26 Procedure 27 28 1. While on an active call, select . The application displays the dial pad. May 2016 Using Avaya Vantage Basic 19 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
1 2 Call management operations 2. Enter the required digits. 3 Muting or unmuting a call 4 About this task 5 Use this procedure to mute or unmute your microphone during an active call. When you are on 6mute, the other party cannot hear you. 7 Switching to a different audio device during a call unmutes the call. Call transitions, such as holding 8or resuming a call, do not unmute the call. 9 10 You will unmute an active muted call if you switch to a different audio device during the call. You will not unmute an active muted call if you perform call operations, such as holding or resuming the call. 11 Procedure 12 13 14 1. To mute yourself during the call, select . 2. To unmute yourself, select . 15 Placing a call on hold and resuming the call 16 Procedure 17 18 19 • To place a call on hold, select . • To resume the call, select . 20 Transferring a call 21 Procedure 22 23 24 25 26 1. In the active call container, tap . 2. Tap Transfer and select Enter a number. 3. In the dial pad, enter the required digits. 4. Tap Transfer. 27 Blocking and resuming video during a call 28 About this task 29 When you pause your video, the application stops transmitting your video to the other party. When a 30 video is paused, you can still receive video from the other party and your audio is still transmitted to 31 the other party. May 2016 Using Avaya Vantage Basic 20 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
Viewing call history 1 Procedure 2 3 4 • To pause video, tap • To continue transmitting video, tap 5 Ending a call 6 Procedure 7 To end an active call, select . 8 Viewing call history 9 Procedure 10 11 12 13 14 15 16 1. Tap the Call history tab. 2. You can filter the call history using the following options: • All history • Missed Calls • Outgoing Calls • Incoming Calls 17 Deleting all call information 18 Procedure 19 20 21 1. Tap the Call history tab. 2. Filter the call history and select Clear All Calls. 3. Tap Delete in the Confirmation dialog box. 22 Working with conference calls 23 24 Starting a conference call 25 About this task 26 Use this procedure to start an audio or a video conference call. May 2016 Using Avaya Vantage Basic 21 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
Call management operations 1 Procedure 2 3 4 5 6 7 1. While on an active call, tap . 2. From the Call Features window, tap Conference. 3. Do one of the following: • Tap Enter a number and enter the phone number in the dial pad. • Tap Choose a contact and select the required contact from the Contacts list. 4. Tap Conference. 8 Result 9 10 11 Calls are placed to the selected participants. When the participants answer, they are invited to the conference. 12 Merging an active call with a conference call 13 14 15 16 Procedure 1. Tap the contact card for the active call. 2. Drop it onto the conversation setup stage over the card for the conference call. 3. Tap Merge. May 2016 Using Avaya Vantage Basic 22 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
1 Chapter 6: Contact management operations 2 Searching for a contact 3 Procedure 4 5 6 1. Tap the Contacts tab. 2. In the Search field, start typing the name of the contact that you want to look for. The application displays all relevant contacts. 7 Setting contact display options 8 About this task 9 10 Use this procedure to modify how contact names are displayed in the Contacts list. Contacts can be displayed with the first name first or with the last name first. 11 Procedure 12 13 14 15 16 17 1. In Avaya Vantage Basic, tap 2. Tap Application. 3. In Display preferences, tap select one of the following options: • First Name First • Last Name First 18 Filtering contacts 19 Procedure 20 21 22 23 1. Tap the Contacts tab. 2. You can filter the contacts using the following options: • All contacts: To view the local and enterprise contacts. • Enterprise contacts May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. 6: Contact management operationsfor a contact field, start typing the name of the contact that you want to look for. The application displays all relevant contacts. contact display options modify how contact names are displayed in the Contacts list. Contacts can be displayed with the first name first or with the last name first. In Avaya Vantage Basic, tap Extension > User Settings. In Display preferences, tap Name display preferences or Name sort preferencesselect one of the following options: You can filter the contacts using the following options: : To view the local and enterprise contacts. Enterprise contacts: To view the enterprise contacts. Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) 6: Contact management operations field, start typing the name of the contact that you want to look for. modify how contact names are displayed in the Contacts list. Contacts can be Name sort preferences and 23 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
1 2 3 Contact management operations • Local contacts: To view the contacts stored in the local storage, such as Google or Exchange contacts. The application filters the contacts according to the option that you select. 4 Setting a contact as a favorite 5 6 7 8 9 Procedure 1. Tap the Contacts tab. 2. Select the appropriate contact. 3. In Contact Details, tap which is beside the contact’s name. The contact is added to your Favorites list. May 2016 Using Avaya Vantage Basic 24 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
1 Chapter 7: Customization 2 Modifying your ringtone 3 About this task 4 Use this procedure to change the default ringtone for incoming calls. 5Procedure 6 7 8 9 1. In Avaya Vantage Basic, tap 2. Tap Audio/Video. 3. In Ring Preferences, tap 4. Select the new ringtone and tap 10 Disabling video using the privacy shutter 11 About this task 12 You can physically prevent the camera from capturing video using a privacy 13 close the shutter, the camera is still on, but it only transmits a black background. The camera LED is14 also on, indicating that the camera is working. 15 Procedure 16 17 18 19 20 21 • To disable video capturing, so that the camera is entirely covered with the shutter. If the shutter does not cover the entire camera, the camera might be able to capture partial video. • To enable video capturing, shifnot cover the camera. May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.Customization your ringtone Use this procedure to change the default ringtone for incoming calls. In Avaya Vantage Basic, tap Extension > User Settings. In Ring Preferences, tap Choose Ringtone. Select the new ringtone and tap OK. video using the privacy shutter You can physically prevent the camera from capturing video using a privacy close the shutter, the camera is still on, but it only transmits a black background. The camera LED isalso on, indicating that the camera is working. To disable video capturing, shift the lever located above the camera to the leftmost position so that the camera is entirely covered with the shutter. If the shutter does not cover the entire camera, the camera might be able to capture To enable video capturing, shift the lever to the rightmost position so that the shutter does Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) You can physically prevent the camera from capturing video using a privacy shutter. When you close the shutter, the camera is still on, but it only transmits a black background. The camera LED is shift the lever located above the camera to the leftmost position If the shutter does not cover the entire camera, the camera might be able to capture t the lever to the rightmost position so that the shutter does 25 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
1 Chapter 8: Resources 2 Documentation 3 The following table lists related documents for customers: Title Deploying Installing and Administering AvayaVantage Using Avaya Vantage Quick Reference Using Avaya Equinox™ for Android,iOS, Mac, and Windows 4 5 Finding documents on the Avaya Support website 6 About this task 7 Use this procedure to find product 8Procedure 9 10 11 12 13 14 15 16 17 18 1. Use a browser to navigate to the Avaya Support website at 2. At the top of the screen, enter your username and password and click 3. Put your cursor over Support by Product 4. Click Documents. 5. In the Enter your Product Herethe product from the drop 6. If there is more than one release, select the appropriate release number from the Choose Release drop 7. Use the Content Typeclick Select All to see a list of all available May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. 8: Resources The following table lists related documents for customers: Use this document to: Avaya Install, configure, and maintain Avaya Vantage. Avaya Vantage Quick Reference Understand Avaya Vantage layouts and keyfunctionality. This is a graphical document. for Android, Set up and use Avaya Equinox™ clients. documents on the Avaya Support websiteUse this procedure to find product documentation on the Avaya Support website.Use a browser to navigate to the Avaya Support website at http://support.avaya.com/At the top of the screen, enter your username and password and click Support by Product. Enter your Product Here search box, type the product name and then select the product from the drop-down list. If there is more than one release, select the appropriate release number from the drop-down list. Content Type filter on the left to select the type of document you are looking for, or to see a list of all available documents. Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) Audience Implementation personnel Understand Avaya Vantage layouts and key • End users functionality. This is a graphical document. • Support personnel • End users • Support personnel documents on the Avaya Support website documentation on the Avaya Support website. http://support.avaya.com/. At the top of the screen, enter your username and password and click Login. search box, type the product name and then select If there is more than one release, select the appropriate release number from the filter on the left to select the type of document you are looking for, or 26 Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
1 2 3 Viewing Avaya Mentor videos For example, if you are looking for user guides, select User Guides in the Content Type filter. Only documents in the selected category will appear in the list of documents. 8. Click Enter. 4 Viewing Avaya Mentor videos 5 6 Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. 7 About this task 8 Videos are available on the Avaya Support website, listed under the video document type, and on 9the Avaya-run channel on YouTube. 10 Procedure 11 12 13 14 15 16 17 18 19 20 21 • To find videos on the Avaya Support website, go to http://support.avaya.com and perform one of the following actions: - In Search, type Avaya Mentor Videos to see a list of the available videos. - In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left. • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and perform one of the following actions: - Enter a key word or key words in the Search Channel to search for a specific product or topic. - Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website. Note: 22 Videos are not available for all products. 23 Support 24 Go to the Avaya Support website at http://support.avaya.com for the most up-to-date 25 documentation, product notices, and knowledge articles. You can also search for release notes, 26 downloads, and resolutions to issues. Use the online service request system to create a service 27 request. Chat with live agents to get answers to questions, or request an agent to connect you to a 28 support team if an issue requires additional expertise. May 2016 Using Avaya Vantage Basic 27 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
Resources 1 2 Using the Avaya InSite Knowledge Base 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 The Avaya InSite Knowledge Base is a web-based search engine that provides: • Up-to-date troubleshooting procedures and technical tips • Information about service packs • Access to customer and technical documentation • Information about training and certification programs • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base at no extra cost. You must have a login account and a valid Sold-To number. Use the Avaya InSite Knowledge Base to look up potential solutions to problems. 1. Go to http://www.avaya.com/support. 2. Log on to the Avaya website with a valid Avaya User ID and password. The Support page appears. 3. Under Support by Product, click Product-specific support. 4. Enter the product in Enter Product Name text box and press Enter. 5. Select the product from the drop down list and choose the relevant release. 6. Select the Technical Solutions tab to see articles. 7. Select relevant articles. May 2016 Using Avaya Vantage Basic 28 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC)
Index A active call entering digits ............................................................... Avaya Vantage Basic supported features ................................ Avaya Vantage overview ................................ C call history deleting ................................................................ viewing ................................................................ call management ................................................................ calls answering or ignoring ................................ ending ................................................................ making a call using a call history ................................ making a call using dial pad ................................ making a call using favorites ................................ transferring ................................................................ camera ................................................................ Camera LED states ............................................................. change history ................................................................ conference call merging an active call ................................ starting ................................................................ connectors and controls ................................ contacts adding to favorites ................................ filtering ................................................................ making a call using contacts ................................ searching ................................................................ D deleting the entire call history ................................ document changes ................................................................ F features ................................................................ G Google Play Store applications ................................ H hardware specifications ................................ May 2016 Avaya - Proprietary. Use ............................... 19 ......................................................... 9 ................................................. 9, 13 ........................................ 21 ......................................... 21 ................................. 18 ................................................... 19 .......................................... 21 .................................. 19 ......................................... 18 ........................................ 19 ................................... 20 ................................................ 11 ............................. 11 ....................................... 8 .................................................. 22 ......................................... 21 ...................................................... 16 ........................................................ 24 ......................................... 23 ........................................ 18 ..................................... 23 .............................................. 21 ................................ 8 ........................................... 9, 10 ..................................... 11, 12 ....................................................... 10 I InSite Knowledge Base ................................ L layout ................................................................ legal notices ............................................................................. lock ................................................................ login ................................................................ logout ................................................................ M modifying your ringtone ................................ mute a call ................................ P physical device layout ................................ placing a call on hold ................................ ports ................................................................ R related documentation ................................ resuming a call ................................ S setting contact display options software specifications ................................ specifications ................................ support ................................................................ supported accessories ................................ T third party applications ................................ U unlock ................................................................ unmute a call ................................ V video blocking and resuming ................................ videos ................................................................ viewing call history ................................ Using Avaya Vantage Basic Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.December 30, 2016—5:52 AM (UTC) ........................................................ 28 ................................................... 15 ............................................................................. ...................................................... 13 ..................................................... 13 ................................................... 13 ........................................................ 25 ........................................................................... 20 .......................................................... 15 ........................................................... 20 ..................................................... 16 ......................................................... 26 ..................................................................... 20 setting contact display options ............................................. 23 ......................................................... 10 ....................................................................... 10 ................................................. 27 ......................................................... 10 ................................................... 11, 12 .................................................. 13 ....................................................................... 20 .................................................. 20 .................................................. 27 ............................................................... 21 29 pursuant to the terms of your signed agreement or Avaya policy.

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