Avaya BRIO IP Phone User Manual Using Avaya Vantage 0104 2017 v02
AVAYA IP Phone Using Avaya Vantage 0104 2017 v02
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Users Manual.pdf
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| Document ID | 3307420 |
| Application ID | A17Z4GmhopbVdtKwLlgOnA== |
| Document Description | Users Manual.pdf |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 99.85kB (1248131 bits) |
| Date Submitted | 2017-03-08 00:00:00 |
| Date Available | 2017-03-08 00:00:00 |
| Creation Date | 2017-02-21 13:59:04 |
| Producing Software | PDFCreator 2.3.2.6 |
| Document Lastmod | 2017-02-21 14:19:30 |
| Document Title | Using Avaya Vantage-0104-2017_v02 |
| Document Creator | PDFCreator 2.3.2.6 |
| Document Author: | arichen |
Using Avaya Vantage Basic Release 1.0 May 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT— December 30, 2016—5:52 AM (UTC) © 2016, Avaya, Inc. acquired the product(s) from an authorized Avaya Channel Partner All Rights Reserved. outside of the United States and Note Canada, the warranty is provided to You by said Avaya Channel Partner Using a cell, mobile, or GSM phone, or a two-way radio in close and not by Avaya. “Hosted Service” means an Avaya hosted service proximity to an Avaya IP telephone might cause interference. subscription that You acquire from either Avaya or an authorized Documentation disclaimer Avaya Channel Partner (as applicable) and which is described further in “Documentation” means information published in varying mediums Hosted SAS or other service description documentation regarding the which may include product information, operating instructions and applicable hosted service. If You purchase a Hosted Service performance specifications that are generally made available to users subscription, the foregoing limited warranty may not apply but You of products. Documentation does not include marketing materials. may be entitled to support services in connection with the Hosted Avaya shall not be responsible for any modifications, additions, or Service as described further in your service description documents for deletions to the original published version of Documentation unless the applicable Hosted Service. Contact Avaya or Avaya Channel Partner such modifications, additions, or deletions were performed by or on (as applicable) for more information. the express behalf of Avaya. End User agrees to indemnify and hold Hosted Service harmless Avaya, Avaya's agents, servants and employees against all THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA claims, lawsuits, demands and judgments arising out of, or in HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA connection with, subsequent modifications, additions or deletions to CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR this documentation, to the extent made by End User. HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE, Link disclaimer HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER THE LINK “Avaya Avaya is not responsible for the contents or reliability of any linked Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS websites referenced within this site or Documentation provided by DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO Avaya. Avaya is not responsible for the accuracy of any information, ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING statement or content provided on these sites and does not necessarily THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, endorse the products, services, or information described or offered ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE within them. Avaya does not guarantee that these links will work all the DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” time and has no control over the availability of the linked pages. AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE Warranty ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER Avaya provides a limited warranty on Avaya hardware and software. LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO Refer to your sales agreement to establish the terms of the limited BIND SUCH ENTITY TO THESE warranty. In addition, Avaya’s standard warranty language, as well as TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR information regarding support for this product while under warranty is IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU available to Avaya customers and other parties through the Avaya MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE Support website: ANYONE TO ACCESS OR USE THE HOSTED SERVICE. https://support.avaya.com/helpcenter/getGenericDetails?detailId=C20 Licenses 091120112456651010 under the link “Warranty & Product Lifecycle” or THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, such successor site as designated by Avaya. Please note that if You HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO License types ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA Designated System(s) License (DS). End User may install and use each SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, copy or an Instance of the Software only on a number of Designated OR AN AVAYA Processors up to the number indicated in the order. Avaya may require CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL the Designated Processor(s) to be identified in the order by type, serial AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. number, feature key, Instance, location or other specific designation, or UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES to be provided by End User to Avaya through electronic means NOT EXTEND THIS LICENSE IF THE SOFTWARE established by Avaya specifically for this purpose. Shrinkwrap License WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN (SR). You may install and use the Software in accordance with the AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA terms and conditions of the applicable license agreements, such as RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU “shrinkwrap” or “clickthrough” license accompanying or applicable to AND ANYONE ELSE USING OR SELLING THE SOFTWARE the Software (“Shrinkwrap License”). WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR Heritage Nortel Software USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, “Heritage Nortel Software” means the software that was acquired by YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM Avaya as part of its purchase of the Nortel Enterprise Solutions YOU ARE INSTALLING, DOWNLOADING OR USING THE Business in December 2009. The Heritage Nortel Software is the SOFTWARE (HEREINAFTER REFERRED TO software contained within the list of Heritage Nortel Products located INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO at https://support.avaya.com/LicenseInfo under the link “Heritage THESE TERMS AND CONDITIONS AND CREATE A BINDING Nortel Products” or such successor site as designated by Avaya. For CONTRACT BETWEEN YOU AND AVAYA INC. OR THE Heritage Nortel Software, Avaya grants Customer a license to use APPLICABLE AVAYA AFFILIATE (“AVAYA”). Heritage Nortel Software provided hereunder solely to the extent of Avaya grants You a license within the scope of the license types the authorized activation or authorized usage level, solely for the described below, with the exception of Heritage Nortel Software, for purpose specified in the Documentation, and solely as embedded in, which the scope of the license is detailed below. Where the order for execution on, or for communication with Avaya equipment. documentation does not expressly identify a license type, the Charges for Heritage Nortel Software may be based on extent of applicable license will be a Designated System License. The applicable activation or use authorized as specified in an order or invoice. number of licenses and units of capacity for which the license is Copyright granted will be one (1), unless a different number of licenses or units of Except where expressly stated otherwise, no use should be made of capacity is specified in the documentation or other materials available materials on this site, the Documentation, Software, Hosted Service, or to You. “Software” means computer programs in object code, provided hardware provided by Avaya. All content on this site, the by Avaya or an Avaya Channel Partner, whether as stand-alone documentation, Hosted Service, and the product provided by Avaya products, pre-installed on hardware products, and any upgrades, including the selection, arrangement and design of the content is updates, patches, bug fixes, or modified versions thereto. “Designated owned either by Avaya or its licensors and is protected by copyright Processor” means a single stand-alone computing device. “Server” and other intellectual property laws including the sui generis rights means a Designated Processor that hosts a software application to be relating to the protection of databases. You may not modify, copy, accessed by multiple users. “Instance” means a single copy of the reproduce, republish, upload, post, transmit or distribute in any way Software executing at a particular time: (i) on one physical machine; or any content, in whole or in part, including any code and software (ii) on one deployed software virtual machine (“VM”) or similar unless expressly authorized by Avaya. Unauthorized reproduction, deployment. transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Virtualization Service Provider The following applies if the product is deployed on a virtual machine. THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING Each product has its own ordering code and license types. Note that OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED each Instance of a product must be separately licensed and ordered. SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD For example, if the end user customer or Avaya Channel Partner would PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE like to install two Instances of the same type of products, then two INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY products of that type must be ordered. SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF Third Party Components THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY “Third Party Components” mean certain software programs or portions SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT thereof included in the Software or Hosted Service may contain SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED software (including open source software) distributed under third party TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, agreements (“Third Party Components”), which contain terms AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE regarding the rights to use certain portions of the Software (“Third APPLICABLE THIRD PARTY SUPPLIER. WITH RESPECT TO CODECS, IF Party Terms”). As required, information regarding distributed Linux OS THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT source code (for those products that have distributed Linux OS source USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, code) and identifying the copyright holders of the Third Party THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE Components and the Third Party Terms that apply is available in the AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL products, Documentation or on Avaya’s website at: https:// RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY support.avaya.com/Copyright or such successor site as designated by SIPRO LAB TELECOM INC. SEE WWW.SIPRO.COM/CONTACT.HTML. Avaya. The open source software license terms provided as Third Party THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT Terms are consistent with the license rights granted in these Software PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR License Terms, and may contain additional rights benefiting OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) You, such as modification and distribution of the open source ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC software. The Third Party Terms shall take precedence over these VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A Software License Terms, solely with respect to the applicable Third CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS Party Components to the extent that these Software License Terms OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC impose greater restrictions on You than the applicable Third Party VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY Terms. The following applies only if the H.264 (AVC) codec is OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 distributed with the product. THIS PRODUCT IS LICENSED UNDER THE (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A WWW.MPEGLA.COM. CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE Compliance with Laws AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT You acknowledge and agree that it is Your responsibility for complying WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY with any applicable laws and regulations, including, but not limited to AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO laws and regulations related to call recording, data privacy, intellectual PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED property, trade secret, fraud, and music performance rights, in the FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED country or territory where the Avaya product is used. FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM. Preventing Toll Fraud The handset receiver contains magnetic devices that can attract small “Toll Fraud” is the unauthorized use of your telecommunications metallic objects. Care should be taken to avoid personal injury. system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your Industry Canada statement: company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result This device complies with ISED’s licence-exempt RSSs. Operation is in substantial additional charges for your telecommunications services. subject to the following two conditions: (1) This device may not cause Avaya Toll Fraud intervention harmful interference, and (2) this device must accept any interference If You suspect that You are being victimized by Toll Fraud and You received, including interference that may cause undesired operation. need technical assistance or support, call Technical Service Center Toll Le présent appareil est conforme aux CNR d’ ISED applicables aux Fraud Intervention Hotline at +1-800-643-2353 for the United States appareils radio exempts de licence. L’exploitation est autorisée aux and Canada. For additional support telephone numbers, see the Avaya deux conditions suivantes : (1) le dispositif ne doit pas produire de Support website: https://support.avaya.com or such successor site as brouillage préjudiciable, et (2) ce dispositif doit accepter tout designated by Avaya. brouillage reçu, y compris un brouillage susceptible de provoquer un Security Vulnerabilities Information about Avaya’s security support policies can be found in fonctionnement indésirable. Caution : the Security Policies and Support section of https:// support.avaya.com/security. Suspected Avaya product security (i) the device for operation in the band 5150-5250 MHz is only for vulnerabilities are handled per the Avaya Product Security Support indoor use to reduce the potential for harmful interference to co- Flow (https:// support.avaya.com/css/P8/documents/100161515). channel mobile satellite systems; Downloading Documentation (ii) the maximum antenna gain permitted for devices in the band 5725- For the most current versions of Documentation, see the Avaya 5850 MHz shall be such that the equipment still complies with the Support website: https://support.avaya.com, or such successor site as e.i.r.p. limits specified for point-to-point and non-point-to-point designated by Avaya. operation as appropriate; and Contact Avaya Support See the Avaya Support website: https://support.avaya.com for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone (iii) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. numbers and contact addresses, go to the Avaya Support website: Avertissement: https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya (i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont Support. réservés uniquement pour une utilisation à l’intérieur afin de réduire Regulatory Statements les risques de brouillage préjudiciable aux systèmes de satellites Australia Statements mobiles utilisant les mêmes canaux; Handset Magnets Statement (ii) le gain maximal d'antenne permis (pour les dispositifs utilisant la bande de 5725 à 5 850 MHz) doit être conforme à la limite de la p.i.r.e. spécifiée pour l'exploitation point à point et l’exploitation non point à -Reorient or relocate the receiving antenna. point, selon le cas; -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that (iii) De plus, les utilisateurs devraient aussi être avisés que les to which the receiver is connected. utilisateurs de radars de haute puissance sont désignés utilisateurs -Consult the dealer or an experienced radio/TV technician for help. principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5650-5850 FCC Caution: Any changes or modifications not expressly approved by MHz et que ces radars pourraient causer du brouillage et/ou des the party responsible for compliance could void the user's authority to dommages aux dispositifs LAN-EL. operate this equipment. This transmitter must not be co-located or operating in conjunction Radiation Exposure Statement: with any other antenna or transmitter. This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed Radiation Exposure Statement: and operated with minimum distance 20 cm between the radiator & This equipment complies with FCC radiation exposure limits set forth your body. for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & Déclaration d'exposition aux radiations: your body Cet équipement est conforme aux limites d'exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet Japan Statements équipement doit être installé et utilisé avec un minimum de 20 cm de Class B Statement distance entre la source de rayonnement et votre corps This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the NMB-003 du Canada. equipment according to the instruction manual. Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause Denan Power Cord Statement harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Danger: This equipment has been tested and found to comply with the limits Please be careful of the following while installing the equipment: for a Class B digital device, pursuant to Part 15 of the FCC Rules. These • Please only use the connecting cables, power cord, and limits are designed to provide reasonable protection against harmful AC adapters shipped with the equipment or specified by Avaya to be interference in a residential installation. This equipment generates, used with the equipment. If you use any other equipment, it may cause uses and can radiate radio frequency energy and, if not installed and failures, malfunctioning, or fire. used in accordance with the instructions, may cause harmful • Power cords shipped with this equipment must not be used with interference to radio communications. However, there is no guarantee any other equipment. In case the above guidelines are not followed, it that interference will not occur in a particular installation. If this may lead to death or severe injury. equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: 本製品を安全にご使用頂くため、以下のことにご注意ください。 • 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品 Trademarks に同梱されております添付品または指定品をご使用ください。添付品 The trademarks, logos and service marks (“Marks”) displayed in this 指定品以外の部品をご使用になると故障や動作不良、火災の原因とな site, the Documentation, Hosted Service(s), and product(s) provided by ることがあります。 Avaya are the registered or unregistered Marks of Avaya, its affiliates, • 同梱されております付属の電源コードを他の機器には使用しないで its licensors, its suppliers, or other third parties. Users are not ください。上記注意事項を守らないと、死亡や大怪我など人身事故の permitted to use such Marks without prior written consent from Avaya 原因となることがあります。 or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any México Statement license or right in and to the Marks without the express written The operation of this equipment is subject to the following two permission of Avaya or the applicable third party. Avaya is a registered conditions: trademark of Avaya Inc. 1. It is possible that this equipment or device may not cause harmful All non-Avaya trademarks are the property of their respective owners. interference, and Linux® is the registered trademark of Linus Torvalds in the U.S. and 2. This equipment or device must accept any interference, including other countries. interference that may cause undesired operation. La operación de este equipo está sujeta a las siguientes dos condiciones: 1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y 2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Power over Ethernet (PoE) Statement This equipment must be connected to PoE networks without routing to the outside plant. EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com or Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–1233 USA. General Safety Warning • Use only the Avaya approved Limited Power Source power supplies specified for this product. • Ensure that you: - Do not operate the device near water. - Do not use the device during a lightning storm. - Do not report a gas leak while in the vicinity of the leak. - For Accessory Power Supply - Use Only Limited Power Supply Delta Electronics Inc. model:ADP-30HR B , output:48Vdc, 0.66A. Contents Chapter 1: Introduction............................................................................................................ Purpose.................................................................................................................................. Change history........................................................................................................................ ........................................................................................................................ Chapter 2: Avaya Vantage overview....................................................................................... overview....................................................................................... Supported features.................................................................................................................. Specifications........................................................................................................................ Camera specifications..................................................................................................... Third party applications.................................................................................................... Chapter 3: Getting started with Avaya Vantage Vantage................................................................... ................................................................... Logging in to and out of Avaya Vantage.................................................................................. Lock and unlock functionality............................................................................................ Chapter 4: Navigation............................................................................................................. Physical device layout........................................................................................................... ........................................................................................................... Connectors and controls........................................................................................................ Chapter 5: Call management operations.............................................................................. operations.............................................................................. Making audio or video calls.................................................................................................... Making an audio or video call using the dial pad................................................................ Making an audio or video call using contacts..................................................................... Making an audio or video call from your Favorites list......................................................... Making an audio or video call using call history.................................................................. Managing calls...................................................................................................................... Answering or ignoring an incoming call............................................................................. Entering digits during a call.............................................................................................. Muting or unmuting a call................................................................................................. Placing a call on hold and resuming the call...................................................................... Transferring a call............................................................................................................ Blocking and resuming video during a call......................................................................... Ending a call................................................................................................................... Viewing call history................................................................................................................ ................................................................................................................ Deleting all call information............................................................................................... Working with conference calls................................................................................................ Starting a conference call................................................................................................. Merging an active call with a conference call..................................................................... Chapter 6: Contact management operations....................................................................... operations....................................................................... Searching for a contact.......................................................................................................... Setting contact display options............................................................................................... Filtering contacts................................................................................................................... Setting a contact as a favorite................................................................................................ Chapter 7: Customization...................................................................................................... May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 10 11 12 13 13 13 15 15 16 18 18 18 18 19 19 19 19 19 20 20 20 20 21 21 21 21 21 22 23 23 23 23 24 25 Contents Modifying your ringtone.......................................................................................................... Disabling video using the privacy shutter................................................................................. Chapter 8: Resources............................................................................................................. Documentation...................................................................................................................... Finding documents on the Avaya Support website............................................................. Viewing Avaya Mentor videos................................................................................................. Support................................................................................................................................ Using the Avaya InSite Knowledge Base........................................................................... May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 25 25 26 26 26 27 27 28 1 Chapter 1: Introduction Purpose This document is intended for end users and describes how to use the Avaya Vantage Basic communication application on an Avaya Vantage device. This document also describes setup tasks performed by end users. Change history The following table describes the major changes made in this document for each release: Issue Release 1.0, Issue 1 May 2016 Date January 2017 Summary of changes This is a new document that is being issued for the first time in this release. Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 1 Chapter 2: Avaya Vantage overview Avaya Vantage is an Android device that provides telephony and conferencing functionality. Avaya combines the advantages of a customizable unified communications solution and a fully ™ 4functional Android device. Use Avaya Breeze Client Software Development Kit and custom 5applications to integrate communications in business processes on your Avaya Vantage device. 3Vantage 10 According to your business needs, you can choose one of the following Avaya Vantage devices: • Avaya Vantage K175 with an integrated camera if you need full access to video calls and conferences. You can cover the camera using the mechanical camera shutter. • Avaya Vantage K165 without an integrated camera and privacy shutter. if you need additional privacy and security. You can still receive video from other devices. 13 In the initial release, Avaya Vantage can be deployed with the Avaya Vantage Basic application. This document describes how to use Avaya Vantage Basic. Separate documentation is available for SDK developer applications. 14 In future releases, Avaya Vantage will also support the following communication applications: 11 12 ™ 15 • Avaya Equinox 16 • Avaya Vantage Pro 17 • Avaya Vantage Open 18 19 20 21 22 As an Android device, Avaya Vantage benefits from using various third party applications. With unified communications functionality depending on an application rather than on a particular device, customers are able to solve more business tasks using a single device. Supported features The Avaya Vantage Basic supports the following features: Feature Avaya Vantage Basic Make and receive audio calls Yes Caller ID and call information Multiple line support Yes Yes Table continues… May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) Avaya Vantage overview Feature Avaya Vantage Basic Feature Access Codes (FACs) Mute calls Yes Yes Hold calls Transfer calls Yes Yes Forward calls Conferencing Yes, through FACs Yes Missed calls indication Do Not Disturb mode Yes No Message Waiting Indication (MWI) Video calls Yes Yes Emergency calls Off Hook dialing and Edit-dialing Yes Yes Call logs Yes ® Avaya Aura Device Services contact services Yes PPM contacts Local contacts (Google, Exchange, Facebook contacts and so on) Yes Yes Favorites Presence Yes No Instant Messaging Hands-free or headset support No Yes ® Avaya Aura 7.0 support IP Office support Yes No SIP/TLS and PPM/TLS support RTP/RTCP/SRTP/SRTCP support Yes Yes Specifications Specification Supported on Avaya Vantage Screen • Capacitive touch screen. • Resolution: 1280×800 px. • 24 bits color depth. Headphone Out • 3.5 mm phone connector. • RJ9 headset connector for a high quality wired headset. Table continues… May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 10 Specifications Specification Supported on Avaya Vantage USB port x1 USB 2.0 Type-C general purpose port. Internal storage Power 16 GB flash memory. • Power over Ethernet EEE 802.3af (Class 3) or 802.3at (Class 4). • Dedicated 48V AC power supply. Use Delta Electronics Inc. model ADP-30HR B, output 48Vdc, 0.66A. USB charger • Up to 100 mA if using PoE 802.3af. Operating system • Up to 500 mA if using PoE 802.3at. Android 6.0.1 (Marshmallow). Ethernet Wi-Fi RJ45 primary Gigabit Ethernet (10/100/1000 Mbps) PoE LAN port. • Wireless access point mode. • Wi-Fi 802.11a/b/g/n/ac. Bluetooth Bluetooth 4.1 supporting High Speed, Low Energy, and Enhanced Data Rate Supported Accessories technologies. • 3.5 mm headset. • RJ9 headset. • USB pen drive. • Bluetooth handset. • Bluetooth HID keyboard and mouse. Audio Wideband audio through handset, headset, and frontal speaker. Supported codecs: • G.722 • G.711 • G.729 Physical security Stand • G.726. Kensington security slot. A stand that can be used either as a desk stand or a wall-mount stand. The stand supports a standard 100mm pin spacing Ethernet wall plate. Camera specifications Avaya Vantage devices can include an integrated camera or no camera. If you use Avaya Vantage without a camera, you can still receive video from other devices. Both options share the same form-factor and firmware. Camera specifications • Video resolution up to 720p at 30 fps May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 11 Avaya Vantage overview • Photo resolution up to 720p • Fixed focus range of 50 cm • Diagonal field of view at 72.82 degrees • 1/6 inches CMOS sensor • Anti-flicker filter of 50 or 60 Hz • Camera activity LED indicator • Mechanical privacy shutter Third party cameras Avaya Vantage does not support any external cameras connected to the USB port. Camera LED states 10 11 12 Avaya Vantage notifies users that the camera is active using a green LED indicator. The following table describes the states of the indicator: State Off Description Camera is not operating. On Camera is operating and capturing live video. 13 14 15 16 Third party applications You can install third party applications from the Google Play Store. The system administrator determines the list of applications that you are allowed to install. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 12 1 Chapter 3: Getting started with Avaya Vantage This chapter describes general startup tasks, such as logging in or out and locking your device. Logging in to and out of Avaya Vantage About this task ® You can log in to the device using either SIP or Avaya Aura Device Services credentials. 7Before you begin 8If prompted, enter the password for unlocking the device. Procedure 10 • To log in, do the following: ® 12 1. In Extension, enter your SIP or Avaya Aura Device Services user name. 2. In Password, enter your password. 13 3. Tap Login. 11 14 15 16 17 If Avaya Vantage successfully logs in, Avaya Vantage displays either the Home screen or the Avaya Vantage Basic main screen depending on the settings configured by your system administrator. • To log out, do one of the following: - In the Presence panel of the Top Bar, tap Logout. - On the Home screen, tap Logout . - From Settings > System, tap Logout. 18 19 20 21 22 23 24 25 26 Lock and unlock functionality The Avaya Vantage device can be locked for security and privacy reasons. The device can be locked manually or automatically after a period of inactivity. When the Lock Screen feature is ® activated, you must enter valid SIP or Avaya Aura Device Services credentials in order to unlock the screen and access device functionality. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 13 Getting started with Avaya Vantage To unlock the Avaya Vantage device, use the same method you use to log in to the device. 2• If login is performed using SIP credentials, you must enter the SIP password. ® • If login is performed using Avaya Aura Device Services credentials, you must enter the Avaya ® Aura Device Services password. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 14 1 Chapter 4: Navigation Physical device layout Avaya Vantage resembles a tablet in portrait orientation. The device also includes volume control buttons and a camera privacy shutter. Camera Camera activity indicator Message waiting indicator Camera shutter Handset (optional) Screen 3.5 mm audio jack socket USB Type-C port Stand Handset cradle (optional) Volume up Volume down Speaker Microphone May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 15 Navigation Connectors and controls The following images show the options available on the Avaya Vantage device. Rear panel 4The rear panel contains a power adaptor connector, an RJ9 headset port, and an Ethernet port. Power adaptor connector RJ9 analog headset port RJ45 10/100/1000 Mbps Gigabit Power over Ethernet port Right side panel The right side panel contains a 3.5 mm audio jack socket and a USB Type-C port. 3.5 mm audio jack socket USB Type-C port 10 Left side panel The left side panel contains a cordless or corded handset cradle connector. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 16 Connectors and controls May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 17 1 Chapter 5: Call management operations 3you Use applications installed on Avaya Vantage to manage incoming and outgoing calls. The key tasks can perform include the following: • Making audio or video calls • Answering audio or video calls • Performing call control operations • Viewing your call history and missed calls 8• Working with conferences Making audio or video calls 10 11 12 Making an audio or video call using the dial pad Procedure 13 1. Tap the Dial pad tab. 14 2. Tap the required digits. 15 3. Tap to make an audio call or to make a video call. 16 17 18 Making an audio or video call using contacts Procedure 19 1. Tap the Contacts tab. 20 2. Select the required contact. 21 3. Tap May 2016 to make an audio call or to make a video call. Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 18 Managing calls Making an audio or video call from your Favorites list Before you begin Ensure that you have contacts in your Favorites list. Procedure 1. Tap the Favorites tab. 2. Select the required contact. 3. Tap to make an audio call or to make a video call. 10 11 Making an audio or video call using call history Procedure 12 1. Tap the Call history tab. 13 2. Select the required contact or telephone number. 14 3. Tap 15 to make an audio call or to make a video call. Managing calls 16 17 18 Answering or ignoring an incoming call Procedure 19 • Select Answer to accept the call. 20 • Select Ignore to decline the call. 21 22 23 Entering digits during a call About this task 25 Use this procedure if you need to enter DTMF digits during a call. For example, when you check your voice mail, you are prompted to enter digits. 26 Procedure 24 27 1. While on an active call, select . The application displays the dial pad. 28 May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 19 Call management operations 2. Enter the required digits. Muting or unmuting a call About this task Use this procedure to mute or unmute your microphone during an active call. When you are on the other party cannot hear you. 6mute, Switching to a different audio device during a call unmutes the call. Call transitions, such as holding 8or resuming a call, do not unmute the call. 10 You will unmute an active muted call if you switch to a different audio device during the call. You will not unmute an active muted call if you perform call operations, such as holding or resuming the call. 11 Procedure 1. 12 13 2. To mute yourself during the call, select To unmute yourself, select 14 15 16 Placing a call on hold and resuming the call Procedure 17 • To place a call on hold, select 18 • To resume the call, select 19 20 21 Transferring a call Procedure 22 1. In the active call container, tap 23 2. Tap Transfer and select Enter a number. 24 3. In the dial pad, enter the required digits. 25 4. Tap Transfer. 26 27 28 29 30 31 Blocking and resuming video during a call About this task When you pause your video, the application stops transmitting your video to the other party. When a video is paused, you can still receive video from the other party and your audio is still transmitted to the other party. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 20 Viewing call history Procedure • To pause video, tap • To continue transmitting video, tap Ending a call Procedure To end an active call, select Viewing call history Procedure 10 1. Tap the Call history tab. 11 2. You can filter the call history using the following options: 12 • All history 13 • Missed Calls 14 • Outgoing Calls 15 • Incoming Calls 16 17 18 Deleting all call information Procedure 19 1. Tap the Call history tab. 20 2. Filter the call history and select Clear All Calls. 21 3. Tap Delete in the Confirmation dialog box. 22 Working with conference calls 23 24 Starting a conference call 25 About this task 26 Use this procedure to start an audio or a video conference call. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 21 Call management operations Procedure 1. While on an active call, tap 2. From the Call Features window, tap Conference. 3. Do one of the following: • Tap Enter a number and enter the phone number in the dial pad. • Tap Choose a contact and select the required contact from the Contacts list. 10 4. Tap Conference. Result Calls are placed to the selected participants. When the participants answer, they are invited to the conference. 11 12 13 Merging an active call with a conference call Procedure 14 1. Tap the contact card for the active call. 15 2. Drop it onto the conversation setup stage over the card for the conference call. 16 3. Tap Merge. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 22 1 Chapter 6: Contact management operations Searching for a contact Procedure 1. Tap the Contacts tab. 2. In the Search field, start typing the name of the contact that you want to look for. The application displays all relevant contacts. Setting contact display options About this task 10 Use this procedure to modify how contact names are displayed in the Contacts list. Contacts can be displayed with the first name first or with the last name first. 11 Procedure 12 1. In Avaya Vantage Basic, tap Extension > User Settings. 13 2. Tap Application. 14 3. In Display preferences, tap Name display preferences or Name sort preferences and select one of the following options: 15 16 • First Name First 17 • Last Name First 18 Filtering contacts 19 Procedure 20 1. Tap the Contacts tab. 21 2. You can filter the contacts using the following options: 22 • All contacts: To view the local and enterprise contacts. 23 • Enterprise contacts: To view the enterprise contacts. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 23 Contact management operations • Local contacts: To view the contacts stored in the local storage, such as Google or Exchange contacts. The application filters the contacts according to the option that you select. Setting a contact as a favorite Procedure 1. Tap the Contacts tab. 2. Select the appropriate contact. 3. May 2016 In Contact Details, tap which is beside the contact’s name. The contact is added to your Favorites list. Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 24 1 Chapter 7: Customization Modifying your ringtone About this task Use this procedure to change the default ringtone for incoming calls. Procedure 1. In Avaya Vantage Basic, tap Extension > User Settings. 2. Tap Audio/Video. 3. In Ring Preferences, tap Choose Ringtone. 4. Select the new ringtone and tap OK. 10 11 Disabling video using the privacy shutter About this task 14 You can physically prevent the camera from capturing video using a privacy shutter. When you close the shutter, the camera is still on, but it only transmits a black background. The camera LED is also on, indicating that the camera is working. 15 Procedure 12 13 16 17 18 19 20 21 • To disable video capturing, shift the lever located above the camera to the leftmost position so that the camera is entirely covered with the shutter. If the shutter does not cover the entire camera, the camera might be able to capture partial video. • To enable video capturing, shift shift the lever to the rightmost position so that the shutter does not cover the camera. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 25 1 Chapter 8: Resources Documentation The following table lists related documents for customers: Title Deploying Use this document to: Audience Installing and Administering Avaya Install, configure, and maintain Avaya Implementation Vantage Using Vantage. personnel Avaya Vantage Quick Reference Understand Avaya Vantage layouts and key functionality. This is a graphical document. • End users ™ Using Avaya Equinox for Android, iOS, Mac, and Windows Set up and use Avaya Equinox ™ clients. • Support personnel • End users • Support personnel Finding documents on the Avaya Support website About this task Use this procedure to find product documentation on the Avaya Support website. Procedure 1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/. 10 2. At the top of the screen, enter your username and password and click Login. 11 3. Put your cursor over Support by Product. 12 4. Click Documents. 13 5. In the Enter your Product Here search box, type the product name and then select the product from the drop-down list. 14 15 16 17 18 6. If there is more than one release, select the appropriate release number from the Choose Release drop-down list. 7. Use the Content Type filter on the left to select the type of document you are looking for, or click Select All to see a list of all available documents. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 26 Viewing Avaya Mentor videos For example, if you are looking for user guides, select User Guides in the Content Type filter. Only documents in the selected category will appear in the list of documents. 8. Click Enter. Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task 9the Videos are available on the Avaya Support website, listed under the video document type, and on Avaya-run channel on YouTube. Procedure 10 • To find videos on the Avaya Support website, go to http://support.avaya.com and perform one of the following actions: 11 12 13 - In Search, type Avaya Mentor Videos to see a list of the available videos. 14 - In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left. 15 • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and perform one of the following actions: 16 17 - Enter a key word or key words in the Search Channel to search for a specific product or topic. 18 19 - Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website. 20 21 Note: 22 23 Support 24 25 26 27 28 Videos are not available for all products. Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 27 Resources Using the Avaya InSite Knowledge Base The Avaya InSite Knowledge Base is a web-based search engine that provides: • Up-to-date troubleshooting procedures and technical tips • Information about service packs • Access to customer and technical documentation • Information about training and certification programs • Links to other pertinent information 11 If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base at no extra cost. You must have a login account and a valid Sold-To number. 12 Use the Avaya InSite Knowledge Base to look up potential solutions to problems. 10 13 1. Go to http://www.avaya.com/support. 14 2. Log on to the Avaya website with a valid Avaya User ID and password. The Support page appears. 15 16 3. Under Support by Product, click Product-specific support. 17 4. Enter the product in Enter Product Name text box and press Enter. 18 5. Select the product from the drop down list and choose the relevant release. 19 6. Select the Technical Solutions tab to see articles. 20 7. Select relevant articles. May 2016 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 28 Index active call entering digits ............................................................... 19 Avaya Vantage Basic supported features ......................................................... 9 Avaya Vantage overview ................................................. 9, 13 InSite Knowledge Base ........................................................28 call history deleting ........................................................................ 21 viewing ......................................................................... 21 call management ................................................................. 18 calls answering or ignoring ................................................... 19 ending .......................................................................... 21 making a call using a call history .................................. 19 making a call using dial pad ......................................... 18 making a call using favorites ........................................ 19 transferring ................................................................... 20 camera ................................................................................ 11 Camera LED states ............................................................. 11 change history ....................................................................... 8 conference call merging an active call .................................................. 22 starting ......................................................................... 21 connectors and controls ...................................................... 16 contacts adding to favorites ........................................................ 24 filtering ......................................................................... 23 making a call using contacts ........................................ 18 searching ..................................................................... 23 deleting the entire call history .............................................. 21 document changes ................................................................ 8 layout ...................................................................................15 legal notices ............................................................................. lock ......................................................................................13 login .....................................................................................13 logout ...................................................................................13 modifying your ringtone........................................................25 mute a call ...........................................................................20 physical device layout ..........................................................15 placing a call on hold ...........................................................20 ports .....................................................................................16 related documentation .........................................................26 resuming a call .....................................................................20 setting contact display options .............................................23 software specifications .........................................................10 specifications .......................................................................10 support .................................................................................27 supported accessories .........................................................10 third party applications ...................................................11, 12 features ........................................................................... 9, 10 unlock ..................................................................................13 unmute a call .......................................................................20 Google Play Store applications ..................................... 11, 12 hardware specifications ....................................................... 10 May 2016 video blocking and resuming ..................................................20 videos ..................................................................................27 viewing call history ...............................................................21 Using Avaya Vantage Basic Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. December 30, 2016—5:52 AM (UTC) 29
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