Avaya BRIO IP Phone User Manual Using Avaya Vantage 0104 2017 v02

AVAYA IP Phone Using Avaya Vantage 0104 2017 v02

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Using Avaya Vantage Basic

Avaya -

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT

Using Avaya Vantage Basic

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT

December 30, 2016—5:52 AM (UTC)

Release 1.0

May 2016

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT

—

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close

proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums

which may include product information, operating instructions and

performance specifications that are generally made available to users

of products. Documentation does not include marketing materials.

Avaya shall not be responsible for any modifications, additions, or

deletions to the original published version of Documentation unless

such modifications, additions, or deletions were performed by or on

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harmless Avaya, Avaya's agents, servants and employees against all

claims, lawsuits, demands and judgments arising out of, or in

connection with, subsequent modifications, additions or deletions to

this documentation, to the extent made by End User.

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statement or content provided on these sites and does not necessarily

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time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on Avaya hardware and software.

Refer to your sales agreement to establish the terms of the limited

warranty. In addition, Avaya’s standard warranty language, as well as

information regarding support for this product while under warranty is

available to Avaya customers and other parties through the Avaya

Support website:

https://support.avaya.com/helpcenter/getGenericDetails?detailId=C20

091120112456651010 under the link “Warranty & Product Lifecycle” or

such successor site as designated by Avaya. Please note that if You

acquired the product(s) from an authorized Avaya Channel Partner

outside of the United States and

Canada, the warranty is provided to You by said Avaya Channel Partner

and not by Avaya. “Hosted Service” means an Avaya hosted service

subscription that You acquire from either Avaya or an authorized

Avaya Channel Partner (as applicable) and which is described further in

Hosted SAS or other service description documentation regarding the

applicable hosted service. If You purchase a Hosted Service

subscription, the foregoing limited warranty may not apply but You

may be entitled to support services in connection with the Hosted

Service as described further in your service description documents for

the applicable Hosted Service. Contact Avaya or Avaya Channel Partner

(as applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA

HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA

CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR

HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER THE LINK “Avaya

DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO

ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING

THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU,

ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE

DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU”

AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE

ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER

LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO

BIND SUCH ENTITY TO THESE

IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU

MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE

ANYONE TO ACCESS OR USE THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK

“AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH

SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO

ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE,

OR AN AVAYA

CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL

AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.

UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES

NOT EXTEND THIS LICENSE IF THE SOFTWARE

WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN

AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA

RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU

AND ANYONE ELSE USING OR SELLING THE SOFTWARE

WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR

USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,

YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM

YOU ARE INSTALLING, DOWNLOADING OR USING THE

SOFTWARE (HEREINAFTER REFERRED TO

INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO

THESE TERMS AND CONDITIONS AND CREATE A BINDING

CONTRACT BETWEEN YOU AND AVAYA INC. OR THE

APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types

described below, with the exception of Heritage Nortel Software, for

which the scope of the license is detailed below. Where the order

documentation does not expressly identify a license type, the

applicable license will be a Designated System License. The applicable

number of licenses and units of capacity for which the license is

granted will be one (1), unless a different number of licenses or units of

capacity is specified in the documentation or other materials available

to You. “Software” means computer programs in object code, provided

by Avaya or an Avaya Channel Partner, whether as stand-alone

products, pre-installed on hardware products, and any upgrades,

updates, patches, bug fixes, or modified versions thereto. “Designated

Processor” means a single stand-alone computing device. “Server”

means a Designated Processor that hosts a software application to be

accessed by multiple users. “Instance” means a single copy of the

Software executing at a particular time: (i) on one physical machine; or

(ii) on one deployed software virtual machine (“VM”) or similar

deployment.

License types

Designated System(s) License (DS). End User may install and use each

copy or an Instance of the Software only on a number of Designated

Processors up to the number indicated in the order. Avaya may require

the Designated Processor(s) to be identified in the order by type, serial

number, feature key, Instance, location or other specific designation, or

to be provided by End User to Avaya through electronic means

established by Avaya specifically for this purpose. Shrinkwrap License

(SR). You may install and use the Software in accordance with the

terms and conditions of the applicable license agreements, such as

“shrinkwrap” or “clickthrough” license accompanying or applicable to

the Software (“Shrinkwrap License”).

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by

Avaya as part of its purchase of the Nortel Enterprise Solutions

Business in December 2009. The Heritage Nortel Software is the

software contained within the list of Heritage Nortel Products located

at https://support.avaya.com/LicenseInfo under the link “Heritage

Nortel Products” or such successor site as designated by Avaya. For

Heritage Nortel Software, Avaya grants Customer a license to use

Heritage Nortel Software provided hereunder solely to the extent of

the authorized activation or authorized usage level, solely for the

purpose specified in the Documentation, and solely as embedded in,

for execution on, or for communication with Avaya equipment.

Charges for Heritage Nortel Software may be based on extent of

activation or use authorized as specified in an order or invoice.

Except where expressly stated otherwise, no use should be made of

materials on this site, the Documentation, Software, Hosted Service, or

hardware provided by Avaya. All content on this site, the

documentation, Hosted Service, and the product provided by Avaya

including the selection, arrangement and design of the content is

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relating to the protection of databases. You may not modify, copy,

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any content, in whole or in part, including any code and software

unless expressly authorized by Avaya. Unauthorized reproduction,

transmission, dissemination, storage, and or use without the express

written consent of Avaya can be a criminal, as well as a civil offense

under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine.

Each product has its own ordering code and license types. Note that

each Instance of a product must be separately licensed and ordered.

For example, if the end user customer or Avaya Channel Partner would

like to install two Instances of the same type of products, then two

products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or portions

thereof included in the Software or Hosted Service may contain

software (including open source software) distributed under third party

agreements (“Third Party Components”), which contain terms

regarding the rights to use certain portions of the Software (“Third

Party Terms”). As required, information regarding distributed Linux OS

source code (for those products that have distributed Linux OS source

code) and identifying the copyright holders of the Third Party

Components and the Third Party Terms that apply is available in the

products, Documentation or on Avaya’s website at: https://

support.avaya.com/Copyright or such successor site as designated by

Avaya. The open source software license terms provided as Third Party

Terms are consistent with the license rights granted in these Software

License Terms, and may contain additional rights benefiting

You, such as modification and distribution of the open source

software. The Third Party Terms shall take precedence over these

Software License Terms, solely with respect to the applicable Third

Party Components to the extent that these Software License Terms

impose greater restrictions on You than the applicable Third Party

Terms. The following applies only if the H.264 (AVC) codec is

distributed with the product. THIS PRODUCT IS LICENSED UNDER THE

AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A

CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE

REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE

AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT

WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY

AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO

PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED

FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED

FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING

OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED

SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD

PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE

INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY

SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA

PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF

THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY

SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT

SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED

TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS,

AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE

APPLICABLE THIRD PARTY SUPPLIER. WITH RESPECT TO CODECS, IF

THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT

USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC,

THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE

AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL

RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY

SIPRO LAB TELECOM INC. SEE WWW.SIPRO.COM/CONTACT.HTML.

THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT

PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR

OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)

ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC

VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A

CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS

OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC

VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY

OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265

(HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for complying

with any applicable laws and regulations, including, but not limited to

laws and regulations related to call recording, data privacy, intellectual

property, trade secret, fraud, and music performance rights, in the

country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not a

corporate employee, agent, subcontractor, or is not working on your

company's behalf). Be aware that there can be a risk of Toll Fraud

associated with your system and that, if Toll Fraud occurs, it can result

in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You

need technical assistance or support, call Technical Service Center Toll

Fraud Intervention Hotline at +1-800-643-2353 for the United States

and Canada. For additional support telephone numbers, see the Avaya

Support website: https://support.avaya.com or such successor site as

designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in

the Security Policies and Support section of https://

support.avaya.com/security. Suspected Avaya product security

vulnerabilities are handled per the Avaya Product Security Support

Flow (https:// support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya

Support website: https://support.avaya.com, or such successor site as

designated by Avaya.

Contact Avaya Support

See the Avaya Support website: https://support.avaya.com for product

or Hosted Service notices and articles, or to report a problem with your

Avaya product or Hosted Service. For a list of support telephone

numbers and contact addresses, go to the Avaya Support website:

https://support.avaya.com (or such successor site as designated by

Avaya), scroll to the bottom of the page, and select Contact Avaya

Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement

The handset receiver contains magnetic devices that can attract small

metallic objects. Care should be taken to avoid personal injury.

Industry Canada statement:

This device complies with ISED’s licence-exempt RSSs. Operation is

subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d’ ISED applicables aux

appareils radio exempts de licence. L’exploitation est autorisée aux

deux conditions suivantes : (1) le dispositif ne doit pas produire de

brouillage préjudiciable, et (2) ce dispositif doit accepter tout

brouillage reçu, y compris un brouillage susceptible de provoquer un

fonctionnement indésirable.

Caution :

(i) the device for operation in the band 5150-5250 MHz is only for

indoor use to reduce the potential for harmful interference to co-

channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the band 5725-

5850 MHz shall be such that the equipment still complies with the

e.i.r.p. limits specified for point-to-point and non-point-to-point

operation as appropriate; and

(iii) Users should also be advised that high-power radars are allocated

as primary users (i.e. priority users) of the bands 5650-5850 MHz and

that these radars could cause interference and/or damage to LE-LAN

devices.

Avertissement:

(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont

réservés uniquement pour une utilisation à l’intérieur afin de réduire

les risques de brouillage préjudiciable aux systèmes de satellites

mobiles utilisant les mêmes canaux;

(ii) le gain maximal d'antenne permis (pour les dispositifs utilisant la

bande de 5725 à 5 850 MHz) doit être conforme à la limite de la p.i.r.e.

spécifiée pour l'exploitation point à point et l’exploitation non point à

point, selon le cas;

(iii) De plus, les utilisateurs devraient aussi être avisés que les

utilisateurs de radars de haute puissance sont désignés utilisateurs

principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5650-5850

MHz et que ces radars pourraient causer du brouillage et/ou des

dommages aux dispositifs LAN-EL.

Radiation Exposure Statement:

This equipment complies with ISED radiation exposure limits set forth

for an uncontrolled environment. This equipment should be installed

and operated with minimum distance 20 cm between the radiator &

your body.

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux

rayonnements ISED établies pour un environnement non contrôlé. Cet

équipement doit être installé et utilisé avec un minimum de 20 cm de

distance entre la source de rayonnement et votre corps

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada.

Federal Communication Commission Interference Statement

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one of

the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

-Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by

the party responsible for compliance could void the user's authority to

operate this equipment.

This transmitter must not be co-located or operating in conjunction

with any other antenna or transmitter.

Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth

for an uncontrolled environment. This equipment should be installed

and operated with minimum distance 20 cm between the radiator &

your body

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council. If

this is used near a radio or television receiver in a domestic

environment, it may cause radio interference. Install and use the

equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by Avaya to be

used with the equipment. If you use any other equipment, it may cause

failures, malfunctioning, or fire.

• Power cords shipped with this equipment must not be used with

any other equipment. In case the above guidelines are not followed, it

may lead to death or severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品

に同梱されております添付品または指定品をご使用ください。添付品

指定品以外の部品をご使用になると故障や動作不良、火災の原因とな

ることがあります。

• 同梱されております付属の電源コードを他の機器には使用しないで

ください。上記注意事項を守らないと、死亡や大怪我など人身事故の

原因となることがあります。

México Statement

The operation of this equipment is subject to the following two

conditions:

1. It is possible that this equipment or device may not cause harmful

interference, and

2. This equipment or device must accept any interference, including

interference that may cause undesired operation. La operación de este

equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia

perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier interferencia,

incluyendo la que pueda causar su operación no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing to

the outside plant.

EU Countries

This device complies with the essential requirements and other

relevant provisions of Directive 1999/5/EC. A copy of the Declaration

may be obtained from http://support.avaya.com or Avaya Inc., 4655

Great America Parkway, Santa Clara, CA 95054–1233 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power supplies

specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply - Use Only Limited Power

Supply Delta Electronics Inc. model:ADP-30HR B , output:48Vdc, 0.66A.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this

site, the Documentation, Hosted Service(s), and product(s) provided by

Avaya are the registered or unregistered Marks of Avaya, its affiliates,

its licensors, its suppliers, or other third parties. Users are not

permitted to use such Marks without prior written consent from Avaya

or such third party which may own the Mark. Nothing contained in this

site, the Documentation, Hosted Service(s) and product(s) should be

construed as granting, by implication, estoppel, or otherwise, any

license or right in and to the Marks without the express written

permission of Avaya or the applicable third party. Avaya is a registered

trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Linux® is the registered trademark of Linus Torvalds in the U.S. and

other countries.

Chapter 1: Introduction

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Purpose

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Change history

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Chapter 2: Avaya Vantage overview

Supported features

..................................................................................................................

Specifications

........................................................................................................................

Camera specifications

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Third party applications

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Chapter 3: Getting started with Avaya Vantage

Logging in to and out of Avaya Vantage

Lock and unlock functionality

Chapter 4: Navigation

.............................................................................................................

Physical device layout

.................................................................

Connectors and controls

........................................................................................................

Chapter 5: Call management operations

Making audio or video calls

....................................................................................................

Making an audio or video call using the dial pad

Making an audio or video call using contacts

Making an audio or video call from your Favorites list

Making an audio or video call using call

Managing calls

.............................................................................................................

Answering or ignoring an incoming call

Entering

digits during a call

Muting or unmuting a call

Placing a call on hold and resuming the call

Transferring a call

............................................................................................................

Blocking and resuming video during a call

Ending a call

...................................................................................................................

Viewing call history

.............................................................

Deleting all call information

Working with conference calls

Starting a

conference call

Merging an active call with a conference call

Chapter 6: Contact management operations

Searching for a contact

..........................................................................................................

Setting contact display options

Filtering contacts

..............................................................................................

Setting a contact as a favorite

Chapter 7: Customization

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May 2016

Avaya - Pro

prietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Contents

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Chapter 2: Avaya Vantage overview

.......................................................................................

..................................................................................................................

........................................................................................................................

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Chapter 3: Getting started with Avaya Vantage

...................................................................

Logging in to and out of Avaya Vantage

..................................................................................

Lock and unlock functionality

............................................................................................

.............................................................................................................

.................................................................

..........................................

........................................................................................................

Chapter 5: Call management operations

..............................................................................

....................................................................................................

Making an audio or video call using the dial pad

................................................................

Making an audio or video call using contacts

.....................................................................

Making an audio or video call from your Favorites list

.........................................................

Making an audio or video call using call

history

..................................................................

.............................................................................................................

Answering or ignoring an incoming call

.............................................................................

digits during a call

..............................................................................................

Muting or unmuting a call

.................................................................................................

Placing a call on hold and resuming the call

.......................................................

............................................................................................................

Blocking and resuming video during a call

.........................................................................

...................................................................................................................

.............................................................

...................................................

Deleting all call information

...............................................................................................

Working with conference calls

................................................................................................

conference call

.................................................................................................

Merging an active call with a conference call

.......................................

Chapter 6: Contact management operations

.......................................................................

..........................................................................................................

Setting contact display options

...........

....................................................................................

..............................................................................................

Setting a contact as a favorite

................................................................................................

......................................................................................................

Using Avaya Vantage Basic

prietary. Use pursuant to the terms of your signed agreement or Avaya policy.

December 30, 2016—5:52 AM (UTC)

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prietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Contents

Modifying your ringtone

..........................................................................................................

Disabling video using the privacy shutter

.................................................................................

Chapter 8: Resources

.............................................................................................................

Documentation

......................................................................................................................

Finding documents on the Avaya Support website.............................................................

Viewing Avaya Mentor videos

.................................................................................................

Support

................................................................................................................................

Using the Avaya InSite Knowledge Base...........................................................................

May 2016 Using Avaya Vantage Basic 7

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

December 30, 2016—5:52 AM (UTC)

1 Chapter

1: Introduction

2 Purpose

This document is intended

for end users and describes how to use the Avaya Vantage Basic

communication application on an Avaya Vantage device. This document also describes setup

tasks performed by end users.

6 Change history

7 The following table desc

ribes the major changes made in this document for each release:

Issue Date

Release 1.0, Issue 1

January 2017

May 2016

Avaya -

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

1: Introduction

for end users and describes how to use the Avaya Vantage Basic

communication application on an Avaya Vantage device. This document also describes setup

tasks performed by end users.

ribes the major changes made in this document for each release:

Summary of changes

January 2017

This is a new document that is being issued for the

first time in this release.

Using Avaya Vantage Basic

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December 30, 2016—5:52 AM (UTC)

for end users and describes how to use the Avaya Vantage Basic

communication application on an Avaya Vantage device. This document also describes setup

ribes the major changes made in this document for each release:

This is a new document that is being issued for the

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

1 Chapter

2: Avaya Vantage overview

2 Avaya

Vantage is an Android device that provides telephony and conferencing functionality. Avaya

Vantage combines the advantages of a customizable unified communications solution and a fully

functional Android device. Use Avaya Breeze

applications to integrate communications in business processes on your Avaya Vantage device.

According to your business needs, you can choose one of the following Avaya Vantage devices:

•

Avaya Vantage K175 with an integrated camera if you need full access to video calls

and conferences. You can cover the camera using the mechanical camera shutter.

•

Avaya Vantage K165 without an integrated camera and privacy shutter. if you need

additional privacy and security. You can still receive video from other devices.

In the initial release, Avaya Vantage can be deployed with the Avaya Vantage Basic application.

This document describes how to use Avaya Vantage

13 SDK developer applications.

In future releases, Avaya Vantage will also support the following communication applications:

15 • Avaya Equinox™

16 • Avaya Vantage Pro

17 • Avaya Vantage Open

18 As an Android device,

Avaya Vantage benefits from using various third party applications. With

unified communications functionality depending on an application rather than on a particular device,

customers are able to solve more business tasks using a single device.

21 Suppo

rted features

The Avaya Vantage Basic supports the following features:

Feature

Make and receive audio calls

Caller ID and call information

Multiple line support

May 2016

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2: Avaya Vantage overview

Vantage is an Android device that provides telephony and conferencing functionality. Avaya

Vantage combines the advantages of a customizable unified communications solution and a fully

functional Android device. Use Avaya Breeze

™

Client Software Development Kit and custom

applications to integrate communications in business processes on your Avaya Vantage device.

According to your business needs, you can choose one of the following Avaya Vantage devices:

Avaya Vantage K175 with an integrated camera if you need full access to video calls

and conferences. You can cover the camera using the mechanical camera shutter.

Avaya Vantage K165 without an integrated camera and privacy shutter. if you need

additional privacy and security. You can still receive video from other devices.

In the initial release, Avaya Vantage can be deployed with the Avaya Vantage Basic application.

This document describes how to use Avaya Vantage

Basic. Separate documentation is available for

In future releases, Avaya Vantage will also support the following communication applications:

Avaya Vantage benefits from using various third party applications. With

unified communications functionality depending on an application rather than on a particular device,

customers are able to solve more business tasks using a single device.

rted features

The Avaya Vantage Basic supports the following features:

Avaya Vantage Basic

Yes

Using Avaya Vantage Basic

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December 30, 2016—5:52 AM (UTC)

2: Avaya Vantage overview

Vantage is an Android device that provides telephony and conferencing functionality. Avaya

Vantage combines the advantages of a customizable unified communications solution and a fully

Client Software Development Kit and custom

applications to integrate communications in business processes on your Avaya Vantage device.

According to your business needs, you can choose one of the following Avaya Vantage devices:

Avaya Vantage K175 with an integrated camera if you need full access to video calls

and conferences. You can cover the camera using the mechanical camera shutter.

Avaya Vantage K165 without an integrated camera and privacy shutter. if you need

additional privacy and security. You can still receive video from other devices.

In the initial release, Avaya Vantage can be deployed with the Avaya Vantage Basic application.

Basic. Separate documentation is available for

In future releases, Avaya Vantage will also support the following communication applications:

Avaya Vantage benefits from using various third party applications. With

unified communications functionality depending on an application rather than on a particular device,

Table continues…

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Avaya Vantage overview

Feature Avaya Vantage Basic

Feature Access Codes (FACs)

Yes

Mute calls

Yes

Hold calls

Yes

Transfer calls

Yes

Forward calls

Yes, through FACs

Conferencing

Yes

Missed calls indication

Yes

Do Not Disturb mode

Message Waiting Indication (MWI)

Yes

Video calls

Yes

Emergency calls

Yes

Off Hook dialing and Edit-dialing

Yes

Call logs

Yes

Avaya Aura

Device Services contact services Yes

PPM contacts

Yes

Local contacts (Google, Exchange, Facebook

Yes

contacts and so on)

Favorites

Yes

Presence

Instant Messaging

Hands-free or headset support

Yes

Avaya Aura

7.0 support Yes

IP Office support

SIP/TLS and PPM/TLS support

Yes

RTP/RTCP/SRTP/SRTCP support

Yes

1 Specifications

Specification Supported on Avaya Vantage

Screen

• Capacitive touch screen.

• Resolution: 1280×800 px.

• 24 bits color depth.

Headphone Out

• 3.5 mm phone connector.

• RJ9 headset connector for a high quality wired headset.

Table continues…

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Specifications

Specification Supported on Avaya Vantage

USB port

x1 USB 2.0 Type-C general purpose port.

Internal storage

16 GB flash memory.

Power

• Power over Ethernet EEE 802.3af (Class 3) or 802.3at (Class 4).

• Dedicated 48V AC power supply. Use Delta Electronics Inc. model ADP-30HR

B, output 48Vdc, 0.66A.

USB charger

• Up to 100 mA if using PoE 802.3af.

• Up to 500 mA if using PoE 802.3at.

Operating system

Android 6.0.1 (Marshmallow).

Ethernet

RJ45 primary Gigabit Ethernet (10/100/1000 Mbps) PoE LAN port.

Wi-Fi

• Wireless access point mode.

• Wi-Fi 802.11a/b/g/n/ac.

Bluetooth

Bluetooth 4.1 supporting High Speed, Low Energy, and Enhanced Data Rate

technologies.

Supported Accessories

• 3.5 mm headset.

• RJ9 headset.

• USB pen drive.

• Bluetooth handset.

• Bluetooth HID keyboard and mouse.

Audio

Wideband audio through handset,

headset, and frontal speaker.

Supported codecs:

• G.722

• G.711

• G.729

• G.726.

Physical security

Kensington security slot.

Stand

A stand that can be used either as a desk stand or a wall-mount stand. The

stand supports a standard 100mm pin spacing Ethernet wall plate.

2 Camera specifications

Avaya Vantage devices can include an integrated camera or no camera.

If you use Avaya Vantage without a camera, you can still receive video from other devices.

Both options share the same form-factor and firmware.

Camera specifications

• Video resolution up to 720p at 30 fps

May 2016 Using Avaya Vantage Basic 11

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Avaya Vantage overview

• Photo resolution up to 720p

• Fixed focus range of 50 cm

• Diagonal field of view at 72.82 degrees

• 1/6 inches CMOS sensor

• Anti-flicker filter of 50 or 60 Hz

• Camera activity LED indicator

• Mechanical privacy shutter

8 Third party cameras

9 Avaya Vantage does not support any external cameras connected to the USB port.

Camera LED states

11 Avaya Vantage notifies users that the camera is active using a green LED indicator. The following

12 table describes the states of the indicator:

State Description

Off

Camera is not operating.

Camera is operating and capturing live video.

14 Third party applications

15 You can install third party applications from the Google Play Store. The system administrator

16 determines the list of applications that you are allowed to install.

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1 Chapter

3: Getting started with Avaya

Vantage

3 This

chapter describes general startup tasks, such as logging in or out and locking your device.

4 Logging

in to and out of Avaya Vantage

5 About this task

You can log in to the device using either SIP or Avaya Aura

7Before you begin

If prompted, enter the password for unlocking the device.

9Procedure

• To log in, do the following:

11 1. In Extension

, enter your SIP or Avaya Aura

12 2. In Password

, enter your password.

13 3. Tap Login.

14 If Avaya

Vantage successfully logs in, Avaya Vantage displays either the Home screen or the

Avaya Vantage Basic main screen depending on the settings configured by your system

16 administrator.

• To log out, do one of the following:

18 -

In the Presence panel of the Top Bar, tap

19 -

On the Home screen, tap

20 - From Settings >

System

22 Lock

and unlock functionality

The Avaya Vantage device can be locked for security and privacy reasons. The device can

locked manually or automatically after a period of inactivity. When the Lock Screen feature is

activated, you must enter valid SIP or Avaya Aura

the screen and access device functionality.

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3: Getting started with Avaya

Vantage

chapter describes general startup tasks, such as logging in or out and locking your device.

in to and out of Avaya Vantage

You can log in to the device using either SIP or Avaya Aura

Device Services credentials.

If prompted, enter the password for unlocking the device.

• To log in, do the following:

, enter your SIP or Avaya Aura

Device Services user name.

, enter your password.

Vantage successfully logs in, Avaya Vantage displays either the Home screen or the

Avaya Vantage Basic main screen depending on the settings configured by your system

• To log out, do one of the following:

In the Presence panel of the Top Bar, tap

Logout.

On the Home screen, tap

Logout .

System

, tap Logout.

and unlock functionality

The Avaya Vantage device can be locked for security and privacy reasons. The device can

locked manually or automatically after a period of inactivity. When the Lock Screen feature is

activated, you must enter valid SIP or Avaya Aura

Device Services credentials in order to unlock

the screen and access device functionality.

Using Avaya Vantage Basic

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December 30, 2016—5:52 AM (UTC)

3: Getting started with Avaya

chapter describes general startup tasks, such as logging in or out and locking your device.

Device Services credentials.

Device Services user name.

Vantage successfully logs in, Avaya Vantage displays either the Home screen or the

Avaya Vantage Basic main screen depending on the settings configured by your system

The Avaya Vantage device can be locked for security and privacy reasons. The device can

locked manually or automatically after a period of inactivity. When the Lock Screen feature is

Device Services credentials in order to unlock

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Getting started with Avaya Vantage

1 To unlock the Avaya Vantage device, use the same method you use to log in to the device.

2• If login is performed using SIP credentials, you must enter the SIP password.

3 • If login is performed using Avaya Aura® Device Services credentials, you must enter the Avaya

4 Aura® Device Services password.

May 2016 Using Avaya Vantage Basic 14

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1 Chapter

4: Navigation

2 Physical

device layout

Avaya Vantage resembles a tablet in portrait orientation. The device

control buttons and a camera privacy shutter.

Camera

Camera activity indicator

Handset (optional)

Handset cradle (optional)

Speaker

Microphone

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4: Navigation

device layout

Avaya Vantage resembles a tablet in portrait orientation. The device

also includes volume

control buttons and a camera privacy shutter.

Camera

Message waiting indicator

Camera shutter

Screen

3.5 mm audio jack socket

USB Type-C port

Stand

Volume up

Volume down

Microphone

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also includes volume

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policy.

Navigation

1 Connectors and controls

2 The following images show the options available on the Avaya Vantage device.

Rear panel

4The rear panel contains a power adaptor connector, an RJ9 headset port, and an Ethernet port.

Power adaptor connector

RJ9 analog

headset port

5 RJ45 10/100/1000 Mbps Gigabit Power over Ethernet port

6 Right side panel

7 The right side panel contains a 3.5 mm audio jack socket and a USB Type-C port.

3.5 mm audio jack

socket

USB Type-C

port

9 Left side panel

10 The left side panel contains a cordless or corded handset cradle connector.

May 2016 Using Avaya Vantage Basic 16

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December 30, 2016—5:52 AM (UTC)

Connectors and controls

May 2016 Using Avaya Vantage Basic 17

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1 Chapter

5: Call management

Use applications installed on Avaya Vantage to manage incoming and outgoing calls. The key tasks

you can perform include the following:

• Making audio or video calls

• Answering audio or video calls

6 • Performing call control

operations

• Viewing your call history and missed calls

8• Working with conferences

9 Making

audio or video calls

11 Making

an audio or video call using the dial pad

12 Procedure

1. Tap the Dial pad tab.

2. Tap

the required digits.

3. Tap

to make an audio call or

17 Making

an audio or video call using contacts

18 Procedure

1. Tap the Contacts tab.

Select the required contact.

3. Tap

to make an audio call or

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5: Call management

operations

Use applications installed on Avaya Vantage to manage incoming and outgoing calls. The key tasks

you can perform include the following:

• Making audio or video calls

• Answering audio or video calls

operations

• Viewing your call history and missed calls

audio or video calls

an audio or video call using the dial pad

the required digits.

to make an audio call or

to make a video call.

an audio or video call using contacts

Select the required contact.

to make an audio call or

to make a video call.

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operations

Use applications installed on Avaya Vantage to manage incoming and outgoing calls. The key tasks

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Managing calls

2 Making an audio or video call from your Favorites list

3 Before you begin

4 Ensure that you have contacts in your Favorites list.

Procedure

1. Tap the Favorites tab.

2. Select the required contact.

3. Tap to make an audio call or to make a video call.

10 Making an audio or video call using call history

11 Procedure

1. Tap the Call history tab.

2. Select the required contact or telephone number.

3. Tap to make an audio call or to make a video call.

15 Managing calls

17 Answering or ignoring an incoming call

18 Procedure

• Select Answer to accept the call.

• Select Ignore to decline the call.

22 Entering digits during a call

23 About this task

24 Use this procedure if you need to enter DTMF digits during a call. For example, when you check

25 your voice mail, you are prompted to enter digits.

26 Procedure

1. While on an active call, select . The

application displays the dial pad.

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Call management operations

2. Enter the required digits.

3 Muting or unmuting a call

4 About this task

5 Use this procedure to mute or unmute your microphone during an active call. When you are on

6mute, the other party cannot hear you.

7 Switching to a different audio device during a call unmutes the call. Call transitions, such as holding

8or resuming a call, do not unmute the call.

You will unmute an active muted call if you switch to a different audio device during the call. You will not

unmute an active muted call if you perform call operations, such as holding or resuming the call.

Procedure

1. To mute yourself during the call, select .

2. To unmute yourself, select .

15 Placing a call on hold and resuming the call

16 Procedure

• To place a call on hold, select .

• To resume the call, select .

20 Transferring a call

21 Procedure

1. In the active call container, tap .

2. Tap Transfer and select Enter a number.

3. In the dial pad, enter the required digits.

4. Tap Transfer.

27 Blocking and resuming video during a call

28 About this task

29 When you pause your video, the application stops transmitting your video to the other party. When a

30 video is paused, you can still receive video from the other party and your audio is still transmitted to

31 the other party.

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Viewing call history

1 Procedure

• To pause video, tap

• To continue transmitting video, tap

5 Ending a call

6 Procedure

7 To end an active call, select .

8 Viewing call history

9 Procedure

1. Tap the Call history tab.

2. You can filter the call history using the following options:

• All history

• Missed Calls

• Outgoing Calls

• Incoming Calls

17 Deleting all call information

18 Procedure

1. Tap the Call history tab.

2. Filter the call history and select Clear All Calls.

3. Tap Delete in the Confirmation dialog box.

22 Working with conference calls

24 Starting a conference call

25 About this task

26 Use this procedure to start an audio or a video conference call.

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Call management operations

1 Procedure

1. While on an active call, tap .

2. From the Call Features window, tap Conference.

3. Do one of the following:

• Tap Enter a number and enter the phone number in the dial pad.

• Tap Choose a contact and select the required contact from the Contacts list.

4. Tap Conference.

8 Result

Calls are placed to the selected participants. When the participants answer, they are invited to

the conference.

12 Merging an active call with a conference call

Procedure

1. Tap the contact card for the active call.

2. Drop it onto the conversation setup stage over the card for the conference call.

3. Tap Merge.

May 2016 Using Avaya Vantage Basic 22

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December 30, 2016—5:52 AM (UTC)

1 Chapter

6: Contact management operations

2 Searching

for a contact

3 Procedure

1. Tap the Contacts tab.

2. In the Search

field, start typing the name of the contact that you want to look for.

The application displays all relevant contacts.

7 Setting

contact display options

8 About this task

Use this procedure to

modify how contact names are displayed in the Contacts list. Contacts can be

displayed with the first name first or with the last name first.

11 Procedure

In Avaya Vantage Basic, tap

2. Tap Application.

In Display preferences, tap

select one of the following options:

• First Name First

• Last Name First

18 Filtering contacts

19 Procedure

1. Tap the Contacts tab.

You can filter the contacts using the following options:

• All contacts

: To view the local and enterprise contacts.

•

Enterprise contacts

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6: Contact management operations

for a contact

field, start typing the name of the contact that you want to look for.

The application displays all relevant contacts.

contact display options

modify how contact names are displayed in the Contacts list. Contacts can be

displayed with the first name first or with the last name first.

In Avaya Vantage Basic, tap

Extension > User Settings.

In Display preferences, tap

Name display preferences or

Name sort preferences

select one of the following options:

You can filter the contacts using the following options:

: To view the local and enterprise contacts.

Enterprise contacts

: To view the enterprise contacts.

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6: Contact management operations

field, start typing the name of the contact that you want to look for.

modify how contact names are displayed in the Contacts list. Contacts can be

Name sort preferences

and

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Contact management operations

• Local contacts: To view the contacts stored in the local storage, such as Google or

Exchange contacts.

The application filters the contacts according to the option that you select.

4 Setting a contact as a favorite

Procedure

1. Tap the Contacts tab.

2. Select the appropriate contact.

3. In Contact Details, tap which is beside the contact’s name.

The contact is added to your Favorites list.

May 2016 Using Avaya Vantage Basic 24

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December 30, 2016—5:52 AM (UTC)

1 Chapter 7:

Customization

2 Modifying

your ringtone

3 About this task

Use this procedure to change the default ringtone for incoming calls.

5Procedure

In Avaya Vantage Basic, tap

2. Tap Audio/Video.

In Ring Preferences, tap

Select the new ringtone and tap

10 Disabling

video using the privacy shutter

11 About this task

You can physically prevent the camera from capturing video using a privacy

close the shutter, the camera is still on, but it only transmits a black background. The camera LED is

also on, indicating that the camera is working.

15 Procedure

•

To disable video capturing,

so that the camera is entirely covered with the shutter.

If the shutter does not cover the entire camera, the camera might be able to capture

partial video.

•

To enable video capturing, shif

not cover the camera.

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Customization

your ringtone

Use this procedure to change the default ringtone for incoming calls.

In Avaya Vantage Basic, tap

Extension > User Settings.

In Ring Preferences, tap

Choose Ringtone.

Select the new ringtone and tap

OK.

video using the privacy shutter

You can physically prevent the camera from capturing video using a privacy

close the shutter, the camera is still on, but it only transmits a black background. The camera LED is

also on, indicating that the camera is working.

To disable video capturing,

shift the lever located above the camera to the leftmost position

so that the camera is entirely covered with the shutter.

If the shutter does not cover the entire camera, the camera might be able to capture

To enable video capturing, shif

t the lever to the rightmost position so that the shutter does

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You can physically prevent the camera from capturing video using a privacy

shutter. When you

close the shutter, the camera is still on, but it only transmits a black background. The camera LED is

shift the lever located above the camera to the leftmost position

If the shutter does not cover the entire camera, the camera might be able to capture

t the lever to the rightmost position so that the shutter does

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

1 Chapter

8: Resources

2 Documentation

The following table lists related documents for customers:

Title

Deploying

Installing and Administering

Avaya

Vantage

Using

Avaya Vantage Quick Reference

Using Avaya Equinox

™

for Android,

iOS, Mac, and Windows

5 Finding

documents on the Avaya Support website

6 About this task

Use this procedure to find product

8Procedure

Use a browser to navigate to the Avaya Support website at

At the top of the screen, enter your username and password and click

3. Put your cursor over

Support by Product

4. Click Documents.

5. In the

Enter your Product Here

the product from the drop

If there is more than one release, select the appropriate release number from the

Choose Release

drop

7. Use the

Content Type

click Select All

to see a list of all available

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8: Resources

The following table lists related documents for customers:

Use this document to:

Avaya

Install, configure, and maintain Avaya

Vantage.

Avaya Vantage Quick Reference

Understand Avaya Vantage layouts and key

functionality. This is a graphical document.

for Android,

Set up and use Avaya Equinox

™

clients.

documents on the Avaya Support website

Use this procedure to find product

documentation on the Avaya Support website.

Use a browser to navigate to the Avaya Support website at

http://support.avaya.com/

At the top of the screen, enter your username and password and click

Support by Product

Enter your Product Here

search box, type the product name and then select

the product from the drop

-down list.

If there is more than one release, select the appropriate release number from the

drop

-down list.

Content Type

filter on the left to select the type of document you are looking for, or

to see a list of all available

documents.

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Audience

Implementation

personnel

Understand Avaya Vantage layouts and key

• End users

functionality. This is a graphical document.

• Support personnel

• End users

• Support personnel

documents on the Avaya Support website

documentation on the Avaya Support website.

http://support.avaya.com/

At the top of the screen, enter your username and password and click

search box, type the product name and then select

If there is more than one release, select the appropriate release number from the

filter on the left to select the type of document you are looking for, or

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Viewing Avaya Mentor videos

For example, if you are looking for user guides, select User Guides in the Content

Type filter. Only documents in the selected category will appear in the list of documents.

8. Click Enter.

4 Viewing Avaya Mentor videos

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot

Avaya products.

7 About this task

8 Videos are available on the Avaya Support website, listed under the video document type, and on

9the Avaya-run channel on YouTube.

10 Procedure

• To find videos on the Avaya Support website, go to http://support.avaya.com and perform

one of the following actions:

- In Search, type Avaya Mentor Videos to see a list of the available videos.

- In Search, type the product name. On the Search Results page, select Video in the

Content Type column on the left.

• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor

and perform one of the following actions:

- Enter a key word or key words in the Search Channel to search for a specific product or

topic.

- Scroll down Playlists, and click the name of a topic to see the available list of videos

posted on the website.

Note:

22 Videos are not available for all products.

23 Support

24 Go to the Avaya Support website at http://support.avaya.com for the most up-to-date

25 documentation, product notices, and knowledge articles. You can also search for release notes,

26 downloads, and resolutions to issues. Use the online service request system to create a service

27 request. Chat with live agents to get answers to questions, or request an agent to connect you to a

28 support team if an issue requires additional expertise.

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Resources

2 Using the Avaya InSite Knowledge Base

The Avaya InSite Knowledge Base is a web-based search engine that provides:

• Up-to-date troubleshooting procedures and technical tips

• Information about service packs

• Access to customer and technical documentation

• Information about training and certification programs

• Links to other pertinent information

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can

access the Knowledge Base at no extra cost. You must have a login account and a valid Sold-To

number.

Use the Avaya InSite Knowledge Base to look up potential solutions to problems.

1. Go to http://www.avaya.com/support.

2. Log on to the Avaya website with a valid Avaya User ID and password.

The Support page appears.

3. Under Support by Product, click Product-specific support.

4. Enter the product in Enter Product Name text box and press Enter.

5. Select the product from the drop down list and choose the relevant release.

6. Select the Technical Solutions tab to see articles.

7. Select relevant articles.

May 2016 Using Avaya Vantage Basic 28

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

December 30, 2016—5:52 AM (UTC)

Index

active call

entering digits ................................

...............................

Avaya Vantage Basic

supported features

................................

Avaya Vantage overview

................................

call history

deleting ................................

................................

viewing ................................

................................

call management ................................

................................

calls

answering or ignoring

................................

ending ................................

................................

making a call using a call history

................................

making a call using dial pad

................................

making a call using favorites

................................

transferring ................................

................................

camera ................................

................................

Camera LED states ................................

.............................

change history ................................

................................

conference call

merging an active call

................................

starting ................................

................................

connectors and controls

................................

contacts

adding to favorites

................................

filtering ................................

................................

making a call using contacts

................................

searching ................................

................................

deleting the entire call history

................................

document changes ................................

................................

features ................................

................................

Google Play Store applications

................................

hardware specifications

................................

May 2016

Avaya -

Proprietary. Use

...............................

................................

......................... 9

................................

................. 9, 13

................................

........ 21

................................

......... 21

................................

. 18

................................

................... 19

................................

.......... 21

................................

.. 19

................................

......... 18

................................

........ 19

................................

... 20

................................

................ 11

.............................

................................

....... 8

................................

.................. 22

................................

......... 21

................................

...................... 16

................................

........................ 24

................................

......... 23

................................

........ 18

................................

..... 23

................................

.............. 21

................................

........... 9, 10

................................

..... 11, 12

................................

....................... 10

InSite Knowledge Base

................................

layout ................................

................................

legal notices

.............................................................................

lock ................................

................................

logout ................................

................................

modifying your ringtone

................................

mute a call

................................

physical device layout

................................

placing a call on hold

................................

ports ................................

................................

Avaya BRIO IP Phone User Manual Using Avaya Vantage 0104 2017 v02

AVAYA IP Phone Using Avaya Vantage 0104 2017 v02

Users Manual.pdf

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