Aastra 6867I Users Manual IP Phone

6867i 5a7edf59-a22f-4ae4-9863-36388e052880 Aastra Telecom Answering Machine 6867i User Guide |

2015-02-02

: Aastra Aastra-6867I-Users-Manual-402201 aastra-6867i-users-manual-402201 aastra pdf

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Aastra Model 6867i SIP IP Phone

User Guide

Release 3.3.1 SP3

41-001524-00 REV00 – 04.2014

Software License Agreement
Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable
and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.

41-001524-00 REV00 – 04.2014

Content
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dialpad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
UI Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Methods of Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Phone Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Finding Your Phone’s IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Phone Status via the Aastra Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

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iii

Content
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Configuring Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Speed Dial/Xfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Directory Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Conference Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Transfer Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Phone Lock Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Empty Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

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Content
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
DND and Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

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Content
Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Model M680i Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-1
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1

Limited Warranty (Australia Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Warranty-2
Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3

Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

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Welcome
The Aastra 6867i is a 9-line SIP phone designed for power users who demand a lot from both their phones and
their networks. The Aastra 6867i provides remarkable HD wideband audio and an enhanced speakerphone that
utilizes dual microphones and advanced audio processing to achieve richer and clearer handsfree conversations.
Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6867i offers a large color LCD
display, 6 programmable soft keys, 4 programmable context sensitive system keys and native DHSG/EHS headset
support. With its fully customizable hard key layout, XML capabilities, and an environmentally efficient PoE class 2
rating, the 6867i is one of the most advanced SIP desktop phones available on the market today.

About this Guide
This guide explains how to use the basic features of your new 6867i phone. Not all features listed are available by default.
Contact your System or Network Administrator to find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For information on more advanced
settings and configurations, Administrators should refer to the Aastra SIP IP Phones Administrator Guide.

Documentation
• Aastra 6867i SIP IP Phone Quick Reference Guide – Contains call handling instructions, an overview of the User Interface (UI) and details on UI navigation, as well as information on other important features. The Quick Reference Guide
can be downloaded from http://www.aastra.com.
• Aastra 6867i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization. The Installation Guide can be downloaded from http://www.aastra.com.
• Aastra 6867i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. The
User Guide can be downloaded from http://www.aastra.com.
• Aastra SIP IP Phones Administrator Guide – Describes how to set up the Aastra SIP IP phones on the network and contains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can
be downloaded from http://www.aastra.com.

Phone Features
• 3.5” QVGA color TFT LCD with backlight
• Built-in, two-port 10/100/1000 Gigabit Ethernet switch – lets you share a connection with your computer
• USB 2.0 port (100mA maximum)
• 6 programmable and 4 context-sensitive softkeys
• Press-and-hold speed dial key configuration feature
• Supports up to 9 call lines with LEDs
• Wideband handset
• Wideband, full-duplex speakerphone for handsfree calls
• Headset mode support
• AC power adapter (sold separately)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.

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Welcome

Requirements
The 6867i requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the 6867i phone
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,
or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS)
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended)
• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for optimum Gigabit Ethernet
performance)
• Power source:
– For Ethernet networks that supply inline power to the phone (IEEE 802.3af ) use an Ethernet cable to connect from
the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet
[PoE])
– For Ethernet networks that DO NOT supply power to the phone:
Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately) to connect from the DC power port on the phone to a power source
or
– Use a PoE power injector or a PoE switch

Installation and Setup
If your System Administrator has not already setup your 6867i phone, please refer to the Aastra 6867i Installation Guide
for basic installation and physical setup information. For more advanced administration and configuration information,
System Administrators should refer to the Aastra SIP IP Phones Administrator Guide.

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IP Phone Keys
Key Panel
The following sections describe the various 6867i phone key functions and how they can help you make and manage your
calls and caller information.








































41-001524-00 REV00 – 04.2014

6867i Handset
High Quality Speakerphone
Message Waiting Indicator
Goodbye Key
Hold Key
Options Key
Mute Key
Volume Control
Dialpad
Callers List Key












Line/Call Appearance Keys
Speaker/Headset Key
Directory Key
Navigation Keys/Select Button
Transfer Key
Conference Key
Presence Key
Programmable Softkeys
Context-Sensitive Softkeys
TFT LCD Screen

Redial Key

IP Phone Keys

Key Description
The following table describes the keys on the 6867i:
Key

Description
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving
changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey
offered on the display.
For more information, see “Placing a Call on Hold” on page 110.
Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing any Administrator-only options.
For more information, see “Phone Options via the IP Phone UI” on page 17.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone
is on mute).
For more information, see “Mute” on page 108.
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speakerphone.

Callers List Key - Accesses a list of the last 200 calls received.
For more information, see “Callers List” on page 130.
Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed
number.
For more information, see “Redial” on page 105.
Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6867i IP phone has two default Line keys, each
with LED indicator lights.
For more information, see “Line and Call Appearances” on page 55.

Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
For more information, see “Using Handsfree Speakerphone” on page 103.
Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).
For more information, see “Directory” on page 122.
Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through the phone’s user
interface. Pressing the center Select button selects/sets options and performs various actions (such as dialing out when
in the Directory, Callers, and Redial Lists).
For more information, see “UI Navigation” on page 15.

Transfer Key - Transfers the active call to another number.
For more information, see “Transferring Calls” on page 111.

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IP Phone Keys
Key

Description
Conference Key - Begins a conference call with the active call.
For more information, see “Conferencing Calls” on page 116.
Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact.
For more information see “Presence Key” on page 56.
Left Softkeys - 6 programmable keys that allow you to easily perform up to 20 specific functions and access enhanced
services provided by third parties (e.g. XML applications).
For more information see “Configuring Softkeys” on page 57.
Bottom Softkeys - 4 programmable keys that support up to 18 functions. These keys also act as state-based keys allowing you to easily perform context-sensitive functions during specific states (i.e. when the phone is an idle, connected,
incoming, outgoing, or busy state).
For more information see “Configuring Softkeys” on page 57.

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IP Phone Keys

Dialpad Keys
The 6867i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the
alphabet. The 6867i phone dialpad includes the following:
Dialpad Key

Description

Dials 0
Dials the Operator on a registered phone

Dials 1

2 ABC

Dials 2
When entering text, this key enters A with one press, B with two presses, and C with three presses

3 DEF

Dials 3
When entering text, this key enters D with one press, E with two presses, and F with three presses

4 GHI

Dials 4
When entering text, this key enters G with one press, H with two presses, and I with three presses

5 JKL

Dials 5
When entering text, this key enters J with one press, K with two presses, and L with three presses

6 MNO

Dials 6
When entering text, this key enters M with one press, N with two presses, and O with three presses

7 P QRS

Dials 7
When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.

8 TUV

Dials 8
When entering text, this key enters T with one press, U with two presses, and V with three presses

9 WXYZ

Dials 9
When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.

The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or
personal preference. These can be used for special functions such as accessing voicemail. The star key and pound key
functions are dependant on your country’s feature availability. Contact your System Administrator for more information
about available functions using these keys.
These dialpad keys can be used for any of the following on the phone:
• Dial a phone number to make a call (see “Dialing a Number” on page 102)
• Enter digits or letters in the IP phone user interface
• Program a speed dial number (see “Speed Dial Key” on page 62)
• Press a speed dial key (see “Speed Dial Key” on page 62)
• Press the keys associated with a called Interactive Voice Response (IVR) system

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Getting Started
The 6867i must be set up and be configured prior to its first use. This section describes phone behavior and start up
screens you may see when the phone is first plugged in, or when it is restarted.

Plugging in and Starting the Phone
The 6867i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the
first time you plug in your phone and every time you restart your phone.
The phone displays the following startup screens.

The 6867i phone then checks settings and looks for new configuration and firmware updates from a configuration server.
This may take a few moments while the phone downloads the latest updates.

Note:
New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your
System Administrator and should be scheduled during non-business hours or slow call periods.

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Getting Started
Important!
Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.
If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

When the configuration update is complete, the phone displays the following screens and then displays the Home screen.

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Getting Started
Network Connected/Network Disconnected
If your phone successfully connects to the network the phone will go directly to the Home screen.
If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display
and the telephone status light turns on.

Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect
when it is reconnected and remove the Network Disconnected prompt from the screen. However, if changes have been
made to your phone’s network settings, you may need to restart your phone. Check with your System or Network Administrator for assistance.
For more information about connecting your phone, see the Aastra 6867i IP Phone Installation Guide.
Note:
If the phone displays a No Service status message you can still use the phone but note that it is not registered with the
Registrar. For more information about registering your phone, contact your System Administrator.

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Getting Started

UI Overview
Home Screen
When the phone has successfully updated the configuration and connected to the network, the phone displays the
Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various
important status messages. It is the default screen displayed when the phone is in an idle state.
Line and Name
Date and Time

Note:
Your System Administrator should have configured your SIP screen name, line number, and any other administrative
features required. If your name does not display on the screen, contact your System Administrator.
Phone/Line Status Indicators and Messages
There are icons that display on the phone to indicate the status of the phone and/or the status of the line. These icons
display on the upper right corner of the Home screen.
Status indicators

Status Messages

The following table identifies and describes the phone/line status indicators on the Home screen.
Icon

Description
Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a locked state preventing the phone from
being used and preventing any changes from being made to the phone.
Voicemail - The voicemail icon displays on the Home screen only if you have new messages waiting. The number in the red circle
indicates how many new messages you have. To access your voicemail messages, use the star codes for your system if a voicemail
softkey has not been configured on your phone. For more information on your system’s star codes, please refer to the documentation
for the voicemail system you are using.
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the DND feature is enabled. When DND is enabled,
callers calling into the phone hear a busy signal or a message, depending on the configuration.
Call Forward - The Call Forward icon displays on the Home screen when the Call Forward feature is enabled. When Call Forward is enabled, incoming phone calls are automatically forwarded to a defined number when your phone is in a busy state and/or when the call is
not answered after a specified number of rings.

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Getting Started
In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home
screen when the situation arises:
• Number of missed calls
• Phone lock status
• SCA Caller IDs
• XML-related text
• Network status
Softkeys
6 left softkeys and 4 bottom softkeys are always displayed on the Home screen. You can configure the left softkeys with up
to 20 functions and configure the bottom softkeys with up to 18 functions as required.

Left Softkeys

Bottom Softkeys

More Softkey

Note:
For more information about configuring the left and bottom softkeys, see “Configuring Softkeys” on page 57.
If you or your Administrator have configured softkey functions on your phone, the labels for those functions display on the
screen. For example, in the illustration above XML Menu and Voicemail were configured as XML and speed dial keys
respectively and the remaining three left softkeys were configured as Busy Lamp Field (BLF) keys. The bottom set of
softkeys were configured as DND (Do Not Disturb), Call FWD (Call Forward), and Lock/Unlock respectively.
A More softkey as indicated by dots is also displayed at the bottom right of the screen if you have configured more
softkeys than can be displayed at one time. These dots indicate the number of softkey pages and its relative position.
Off-Hook and Dialing Screen
When you pickup the handset on the Home screen, the screen displays as follows:

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Getting Started
This screen displays the following bottom keys:
• Dial
• Conf (Conference)
• Xfer (Transfer)
These keys are context-sensitive and cannot be changed.
The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the
6867i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles
between the first and second “pages” to display all the rest of the configured softkeys (as per the figure below).

Line Selection Screen
The Line Selection screen displays a list of the lines that are available on the phone as well as line usage indicators that
tell you whether or not a line is in use.
It also allows you to easily select a line to act upon. When a line is not in use, a New Call key is available allowing you to
dial out using the selected line. If the line is in use with a call on hold, a Pickup key is available allowing you to pick up
the call on hold on the respective line.

Available Lines

Line Usage
Indicators

New Call/
Pickup Key

The following table identifies and describes the line usage indicators on the Line Selection screen.
Indicator/Icon

Description

N/A

No icon denotes that no calls are associated with the line and the line is available to be used.

A number denotes how many call appearances are being utilized on the respective line.
Indicates a call is incoming on the respective line.
Indicates a call is outgoing on the respective line.

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Getting Started
Detailed-View Call Screen
The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls.

Picture ID

Call Timer

Call Status
Indicators

Call Feature
Indicators
Caller ID

The Detailed-View Call screen encompasses the picture ID of the remote party (if available), a call timer indicating the
duration of the call in focus (in minutes and seconds), the caller ID (name and number), and call status and feature indicators.
The following table identifies and describes the call status and call feature indicators on the Detailed-View Call screen.
Indicator/Icon

Description

Call Status Indicators
N/A

No icon denotes that he call is connected and in progress.
Indicates the call is on hold.
Indicates the call is an incoming call.
Indicates the call is an outgoing call.
Indicates the party is a conference call participant. The direction of the arrow denotes where the other conference call participant is in the list of calls.

Call Feature Indicators
Indicates the call is secured using TLS/SRTP encryption.
Indicates the call is using Aastra Hi-Q™ audio.
Indicates active VoIP recording is enabled and the call is being recorded.

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Getting Started
Multi-View Call Screen
The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in
progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the Detailed-View
Call screen is also available on the Multi-View Call screen but information for two remote parties can be seen simultaneously.
Call Feature

Indicators

Call Timer
Call Status
Indicators

Caller ID

The following table identifies and describes the call status and call feature indicators on the Multi-View Call screen.
Indicator/Icon

Description

Call Status Indicators
N/A

No icon denotes that he call is connected and in progress.
Indicates the call is on hold.
Indicates the call is an incoming call.
Indicates the call is an outgoing call.
Indicates the party is a conference call participant. The direction of the arrow (if applicable) denotes where the other conference call participant is in the list of calls.

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Getting Started

UI Navigation
UI navigation is easily performed using the navigation keys located to the right of the LCD screen.

Navigation Keys/
Select Button

The 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and
button selects/sets options and
scroll through the different lines/calls on the respective screen. Pressing the center
performs various actions (such as dialing out when in the DIrectory, Callers, and Redial Lists).

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Getting Started

The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed.
Multi-View Call Screen

Line Selection Screen

Home Screen

Detailed-View Call Screen

Press Right

Press Left

Press Up

Press Down

Press Up

Press Down

Press Right

Press Left

Press Down

Note:
The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View Call screen is only accessible when
more than one call is a ringing or connected state.

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Methods of Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options

key on the IP phone

• Using the Aastra Web UI in an Internet browser window from your PC

Phone Options via the IP Phone UI
You can customize your phone by pressing the
tomize the following phone settings:
Icon

key and accessing the IP phone UI. These options allow you to cus-

Option
Status
Language
Time and Date
• Settings
• Time Zone
• Set Date and Time
Call Forward
Lock
• Password
• Phone Lock
Audio
• Audio Mode
• Headset
• Ring Tones
• Tone Set
Display
Dialpad
• Live Dialpad

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Methods of Customizing Your Phone
Icon

Option
• Speed Dial Edit
Restart

Note:
The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should
only be set up and changed by your System Administrator.

Simplified Options List
Your System Administrator may configure a simplified Options List for your phone. The following table indicates the
options that may appear on your phone if the simplified Options List is applied.
Icon

Option
Status
Call Forward
Lock
Audio
• Audio Mode
• Headset
• Ring Tones
• Tone Set
Display
Restart

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Methods of Customizing Your Phone
Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. To go to an option, use 3 and 4 to navigate to the main option and 5 and 2 to scroll through the sub options.
3. Press the

button or Select softkey to select an option.

4. Use the navigation keys, dialpad keys, and softkeys that display for each option to make any desired changes.
5. Press the Save softkey to save your changes.
6. Press the

button or the Cancel softkey at any time to exit without saving changes.

Notes:
• For more information about customizing your phone using the available options from the IP phone UI, see “Customizing Your Phone” on page 28.
• For more information about Advanced options, contact your System Administrator.

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Methods of Customizing Your Phone

Phone Options via the Aastra Web UI
In addition to the IP phone UI options, you can customize options on the IP phone using the Aastra Web UI. In order to
access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address,
see “Finding Your Phone’s IP Address” on page 25.

Using the Aastra Web UI
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
The following logon screen displays.

2. At the prompt, enter your username and password and click OK.
The Status window displays for the IP phone you are accessing.
Note:
For a user, the default username is “user” and the password field is left blank.

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

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Methods of Customizing Your Phone
The following categories display in the side menu of the Aastra Web UI: Status, Operation, and Basic Settings.
Category

Description

Status

The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in
the Status window is read-only.

Operation

User Password - Allows you to change the user password.
Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and
to prevent use of the phone, as well as reset the user password.
Softkeys and XML - Allows you to configure up to 6 left softkeys and 4 bottom softkeys with functions identified in the list below.
Available functions for softkeys:
• None

• Call Forward

• Line

• BLF/Xfer

• Speed Dial

• Speed Dial/Xfer

• Do Not Disturb (DND)

• Speed Dial/Conf

• Busy Lamp Field (BLF)

• Directory

• BLF/List

• Callers List

• Auto Call Distribution (ACD)

• Redial

• Extensible Markup Language (XML)

• Conference

• Flash

• Transfer

• Sprecode

• Intercom (Icom)

• Park

• Phone Lock

• Pickup

• Paging

• Last Call Return

• Empty

Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone’s keypad/dialpad for speed dialing
purposes.
Expansion Module - Allows you to configure an additional 16 softkeys with a M680i Expansion Module if it is attached to the
phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. Not all functions in the
table above apply to the expansion modules.
Directory - Allows you to copy the Callers List and Directory from your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.

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Methods of Customizing Your Phone
Category

Description

Basic Settings

Preferences - Allows you to enable/disable the following:
• Display DTMF Digits
• Play Call Waiting Tone
• Stuttered Dial Tone
• XML Beep Support
• Status Scroll Delay (seconds)
• Switch UI Focus to Ringing Line
• Call Hold Reminder During Active Calls
• Call Hold Reminder
• Call Waiting Tone Period
• Goodbye Key Cancels Incoming Call
• Message Waiting Indicator Line
• DND Key Mode
• Call Forward Key Mode
This category also allows you to configure:
• Incoming Intercom Call Settings
• Group Paging RTP Settings
• Ring Tones (global and per-line basis)
• Time and Date Settings
• Language Settings
Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6867i.

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Phone Status
You can view the status of your phone using the IP phone UI or the Aastra Web UI.

Phone Status via IP Phone UI
The Status option on the IP phone displays the status of your phone to the LCD display.
This option allows you to view your phone’s:
• Firmware information including firmware version and boot version
• Network status including your phone’s IP, MAC address, and LAN/PC port information
• Storage information including how many records are stored in your Directory, Callers, and Redial lists
• Error messages from the last reboot or startup
• Copyright information.

IP Phone UI
1. Press

on the phone to enter the Options List.

2. Press the

button to enter the Status menu.

3. Use the 5 and 2 keys to scroll the through the following status items:
• Firmware Info

• Network

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Phone Status
• Storage

Note:
If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record
stored in memory for the respective list instead of the total number of records stored.

• Error Messages

Note:
Press the Copyright softkey to view copyright information.

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Phone Status

Finding Your Phone’s IP Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the
browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
IP Phone UI
1. Press

to enter the Options List.

2. Press the

button to enter the Status menu.

3. Use the 2 key to highlight Network.
The IP address of your 6867i displays in the IP Address field in the right column.

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Phone Status

Phone Status via the Aastra Web UI
Use the following procedure to view the phone status via the Aastra Web UI.
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
2. In the Username/Password window, enter your username and password and click OK.
The Status window displays for the IP phone you are accessing.
Note:
The default username is user and the password field is left blank.

This Status window displays the status of your phone, which includes the following information:
• Network Status
• Hardware Information
• Firmware Information
• SIP Status

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Phone Status
SIP Account Status
The IP phones show the SIP registration status on the IP phone’s Status screen in the Aastra Web UI.

The following table describes the status conditions that can display for the account.
Status Condition

Description

Registered

Displays this status on accounts that HAVE been registered with the SIP proxy server.
Example:
Line
SIP Account
1
650@proxy.com:5060

Status
Registered

Backup Registrar Used?
Yes

where:
• Account Number is 1
• SIP Account is 650@proxy.com on port 5060
• Status is Registered
• Backup registrar is used (Yes)
SIP Error Number

Displays on accounts when registration fails with the SIP proxy server.
Example:
Line
SIP Account
4
653@proxy.com:5060

Status
401

Backup Registrar Used?
No

where:
• Account Number is 4
• SIP Account is 653@proxy.com on port 5060
• Status is 401 - Unregistered if SIP registration fails
• Backup registrar is used (No)

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Customizing Your Phone
The following paragraphs describe the options available from either the IP phone UI, the Aastra Web UI, or both, and
provide procedures applicable to the option.

Language
IP Phone UI and Web UI Language
The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages:
• English
• Czech
• Catalan
• Valencian
• Welsh
• German
• Danish
• Spanish
• Mexican Spanish
• Finnish
• French
• Canadian French
• Italian
• Dutch
• Dutch (Netherlands)
• Norwegian
• Polish
• Portuguese
• Portuguese Brazilian
• Romanian
• Russian
• Slovak
• Swedish
• Turkish
Specifying the Language to Use Using the IP Phone UI
Once the language pack(s) are available on your phone from your System Administrator, you can specify which language
to use on the phone and/or the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.

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Customizing Your Phone

IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Language option and press the

button or Select softkey.

3. With Screen Language highlighted press the 4 key to move to selection column.
4. Use the 5 and 2 keys to scroll through and choose the desired screen language.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator.
5. Press the Save softkey to save your changes.
The change is dynamic. When you exit the Options List, the phone and Aastra Web UI display all menu items in the
language you selected.

Specifying the Language to Use Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > Language Settings.

2. In the Webpage Language field, select a language to apply to the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed
or removed.
3. Click Save Settings.
The change is dynamic. The phone and the Aastra Web UI display all screens in the language you selected.

Note:
You must have the language pack(s) already loaded to your phone in order to use them. For more information about
loading language packs, contact your System Administrator.

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Customizing Your Phone
Input Language
The 6867i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese,
Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the dialpad on
the phone. You can configure the Input Language feature using the Aastra Web UI or the IP phone UI.
The following tables identify the language characters that you can use to enter text and characters on the 6867i.
Dialpad Input Alphabet Tables
English
Key

Uppercase Characters

Lowercase Characters

1;=_,-'&()

1.:;=_,-'&()

ABC2

abc2

DEF3

def3

GHI4

ghi4

JKL5

jkl5

MNO6

mno6

PQRS7

pqrs7

TUV8

tuv8

WXYZ9

wxyz9

#/\@

Uppercase Characters

Lowercase Characters

French
Key
0

1.:;=_,-'&()

ABC2ÀÂÇÁÅÆ

abc2àâçáåæ

DEF3ÉÈÊË

def3éèêë

GHI4ÎÏ

ghi4îï

JKL5

jkl5

MNO6ÑÓÒÔÖ

mno6ñóòôö

PQRS7

pqrs7

TUV8

tuv8úùûü

WXYZ9

wxyz9

#/\@

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Customizing Your Phone
Spanish
Key

Uppercase Characters

Lowercase Characters

1.:;=_,-'&()

ABC2ÁÀÇ

abc2áàç

DEF3ÉÈ

def3éè

GHI4ÏÍ

ghi4ïí

JKL5

jkl5

MNO6ÑÓÒ

mno6ñóò

PQRS7

pqrs7

TUV8ÚÜ

tuv8úü

WXYZ9

wxyz9

#/\@

German
Key

Uppercase Characters

Lowercase Characters

1.:;=_,-'&()

ABC2ÄÀ

abc2äà

DEF3É

def3é

GHI4

ghi4

JKL5

jkl5

MNO6Ö

mno6ö

PQRS7ß

pqrs7ß

TUV8Ü

tuv8ü

WXYZ9

wxyz9

#/\@

Uppercase Characters

Lowercase Characters

1.:;=_,-'&()

Italian
Key

ABC2ÀCÇ

abc2àcç

DEF3ÉÈË

def3éèë

GHI4

ghi4

JKL5

jkl5

MNO6ÓÒ

mno6óò

PQRS7

pqrs7

TUV8Ù

tuv8ù

WXYZ9

wxyz9

#/\@

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Customizing Your Phone
Portuguese
Key

Uppercase Characters

Lowercase Characters

1.:;=_,-'&()

ABC2ÁÀÂÃÇ

abc2áàâãç

DEF3ÉÊ

def3éê

GHI4Í

ghi4í

JKL5

jkl5

MNO6ÓÔÕ

mno6óôõ

PQRS7

pqrs7

TUV8ÚÜ

tuv8úü

WXYZ9

wxyz9

#/\@

Russian
Key

Uppercase Characters

Lowercase Characters

1.:;=_,-'&()

АБВГ2ABC

aбвг2abc

ДЕЁЖЭ3DEF

Дeëжз3def

ИЙКЛ4GHI

ийкл4ghi

МНОП5JKL

мноп5jkl

РСТУ6MNO

рсту6mno

ФХЦЧ7PQRS7

фхЧч7pqrs

ШЩЪЫ8TUV

шщъы8tuv

ЬЗЮЯ9WXYZ

ьзюя9wxyz

#/\@

Uppercase Characters

Lowercase Characters

1.:;=_,-'&()

ABC2ÅÄÆÀ

abc2åäæà

DEF3É

def3é

Nordic
Key

GHI4

ghi4

JKL5

jkl5

MNO6ÖØ

mno6öø

PQRS7ß

pqrs7ß

TUV8Ü

tuv8ü

WXYZ9

wxyz9

#/\@

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Customizing Your Phone
Specifying the Input Language Using the IP Phone UI
You can configure the language you use for input on the phone by setting the Input Language option. The default input
language setting is English.
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Language option and press the

button or Select softkey.

3. Press the 2 key to highlight the Input Language option.

4. With Input Language highlighted press the 4 key to move to selection column.
Use the 5 and 2 keys to scroll through and choose the desired input language. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
Available input languages are dependent on the configuration enabled by your System Administrator.
5. Press the Save softkey to save your changes.
The change is dynamic. The phone and the Aastra Web UI allow you to enter text and characters in the language
you selected.

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Customizing Your Phone
Specifying the Input Language Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > Language Settings.

2. Select a language from the Input Language field. Setting this field allows you to specify the language to use when
entering text and characters in the Aastra Web UI and IP phone UI. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
All languages may not be available for selection. The available input languages are dependant on the configuration
enabled by your System Administrator.
3. Click Save Settings.
The change is dynamic. The phone and the Aastra Web UI allow you to enter text and characters in the language you
selected.

Latin 2 Character Set
The 6867i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP
phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
The following table illustrates the Latin 2 character set used on the 6867i IP phone.

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Customizing Your Phone

Time and Date
On the IP phones, the following time and date sub-options are available to be configured:
• Settings:
– Time Format
– Daylight Savings
– Date Format
• Time Zone
• Set Date and Time:
– Use Network Time (configure time servers)
– Enter Time and Date
Note:
All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only
two time and date settings that can be configured using the Aastra Web UI.

Settings
Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Time and Date > Settings option and press the

button or Select softkey.

3. With Time Format highlighted press the 4 key to move to selection column.
4. Use the 5 and 2 keys to scroll through and choose the desired time format. Valid values are 12 Hour and 24 Hour (the
default is 12 Hour).

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Customizing Your Phone
5. Press the 3 key to move to back to the options column and press the 2 key to highlight Daylight Savings.

6. With Daylight Savings highlighted press the 4 key to move to selection column.
7. Use the 5 and 2 keys to scroll through and choose the desired daylight savings setting. Valid values are:
• Off
• 30 min summertime
• 1h summertime
• Automatic (default)
8. Press the 3 key to move to back to the options column and press the 2 key to highlight Date Format.

9. With Date Format highlighted press the 4 key to move to selection column.
10.Use the 5 and 2 keys to scroll through and choose the desired date format. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
11.Press the Save softkey to save your changes.

Note:
The time and date formats you configure are applicable to the Home screen, as well as the Callers and Redial lists.

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Customizing Your Phone
Time Zone
Configuring the Time Zone Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Time and Date > Time Zone option and press the
A list of time zones displays for different areas of the world.

button or Select softkey.

3. Use the 5 and 2 keys to scroll through and highlight the desired region. Valid values are:
• America
• Asia
• Atlantic
• Australia
• Europe
• Pacific
• Others
4. With the desired region highlighted press the 4 key to move to selection column.
5. Use the 5 and 2 keys to scroll through and choose the time zone that applies to your area. The default time zone is
US-Eastern.
Note:
For a list of the time zone values available on the IP phone, see “Appendix A - Time Zone Codes.”
6. Press the Save softkey to save your changes.

Set Date and Time
Configuring the Date and Time Using the IP Phone UI
With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to
IP Phone UI
Time Server 2, and if necessary Time Server 3. Alternatively, you can set the date and time manually.
1. Press

on the phone to enter the Options List.

2. Navigate to the Time and Date > Set Date and Time option and press the

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button or Select softkey.

Customizing Your Phone
3. If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding
to the Use Network Time setting. If there is no checkmark, press the
button to enable the Use Network Time
setting.

a) Press the 2 key to highlight Time Server 1, Time Server 2, or Time Server 3.
b) Using the keys on the dialpad, enter an IP address or domain name for the time server.
Use the Backspace key to move back a space and delete a character. Use the Dot softkey to enter dots within the
IP address or domain name. Use the 123 4 softkey to toggle between entering numbers and entering letters.
4. If you want to manually set the date and time, press the
Time box and disable the setting.

button to clear the checkmark from the Use Network

a) Press the 2 key to highlight Enter Time or Enter Date.
b) Using the keys on the dialpad, change the time and date accordingly.
When entering the time, use the AM/PM softkey to toggle between AM and PM.
5. Press the Save softkey to save your changes.

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Customizing Your Phone
Configuring Time and Date Settings Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > Time and Date Setting.

2. In the Time Format field, select the time format you want to use on your phone. Valid values are:
• 12h (12 hour format) (default)
• 24h (24 hour format)
Note:
The time format you configure is applicable to the phone’s Home screen, as well as the Callers and Redial lists.
3. In the Date Format field, select the date format you want to use on your phone. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
Note:
The date format you configure is applicable to the phone’s Home screen, as well as the Callers and Redial lists.
4. In the NTP Time Servers field, enable the setting by checking the box or disable the setting by unchecking the box
(default is enabled).
5. In the Time Server 1, Time Server 2, and Time Server 3 fields, enter IP addresses or qualified domain names for
the primary, secondary, and tertiary time servers.
Note:
Time servers can only be entered if NTP Time Servers is enabled.
6. Click Save Settings.

Call Forward
Note:
For Call Forward information and configuration details, see “Call Forward Configuration” on page 141.

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Customizing Your Phone

Lock
Password
This category allows you to change the user password for your phone. Changing your password ensures that only you
can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone
UI or the Aastra Web UI.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). The default password is an empty string (i.e. leave the field blank).
Setting a User Password Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Lock > Password option and press the

button or Select softkey.

3. In the Current Password: field, enter the current user password.
4. In the New Password: field, enter the new user password.
5. In the Re-enter Password: field, re-enter the new user password.
6. Press the Save softkey to save your changes.
A Password Changed confirmation message displays on the screen.

Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP
phone UI, Aastra Web UI or by configuring a Lock softkey on your phone. For more information about configuring a
Lock/Unlock key on your phone, see “Phone Lock Key” on page 97.

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Customizing Your Phone
Locking the Phone Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Lock > Phone Lock option and press the

button or Select softkey..

3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and press the
button.
The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting
Indicator (MWI) will turn on.

Note:
Alternatively, if configured, you can lock the phone by simply pressing a Lock softkey.

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Customizing Your Phone
Unlocking the Phone Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List (or press a configured Unlock softkey).

2. At the Enter Unlock Password prompt, enter your user password and press the Enter softkey or
3. At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button and press the

button.
button.

Configuring Lock Settings Using the Aastra Web UI
Setting a User Password
Aastra Web UI
1. Click on Operation > User Password.

2. In the Current Password field, enter the current user password.
Note:
By default, the user name is user (all lowercase) and the password field is left blank.
3. In the New Password field, enter the new user password.
4. In the Password Confirm field, enter the new user password again.
5. Click Save Settings.

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Customizing Your Phone
Resetting a User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). The default password is an empty string (i.e. leave the field blank).

Aastra Web UI
1. Click on Operation > Phone Lock.

2. In the Reset User Password field, click Reset.
The following screen displays.

3. In the Current Password field, leave this blank.
4. In the New Password field, enter a new password.
5. In the Password Confirm field, re-enter your new user password.
6. Click Save Settings.

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Customizing Your Phone
Locking and Unlocking the Phone
Aastra Web UI
1. Click on Operation > Phone Lock.

To Lock the Phone
2. In the Lock the Phone? field, click Lock.
The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting
Indicator (MWI) will turn on.

Unlocking the Phone
3. Click on Operation > Phone Lock.
4. In the Unlock the Phone? field, click Unlock.

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Customizing Your Phone

Audio
The Audio option on the IP phone allows you to set the audio mode for your IP phone, configure headset settings, and
personalize ring tones and tone sets.

Audio Mode
The 6867i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio
Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
There are four audio mode options you can set:
Audio Mode Option

Description

Speaker

This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset
audio mode, pressing the
button on the phone switches to handsfree speakerphone. In Speaker audio
mode, lift the handset to switch to the handset.

Headset

Choose this setting if you want to make or receive all calls using a handset or headset. Calls can be switched from the
handset to headset by pressing the

button on the phone. To switch from the headset to the handset, lift

the handset.
Speaker/Headset

Incoming calls are sent to the handsfree speakerphone first when the

button is pressed. By pressing the

button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset.
Headset/Speaker

Incoming calls are sent to the headset first when the

button is pressed. By pressing the button again, you

can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset
switches back to the handset from either the headset or the handsfree speakerphone.

Configuring the Audio Mode Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Audio > Audio Mode option and press the

button or Select softkey.

3. Use the 5 and 2 keys to scroll through and highlight the desired audio mode. Valid values are:
• Speaker (default)
• Headset
• Speaker/Headset
• Headset/Speaker
4. Press the Save softkey to save your changes.

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Customizing Your Phone
Headset
The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG.
Configuring Headset Mic Volume and DHSG Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Audio > Headset option and press the

button or Select softkey.

3. With Headset Mic Vol highlighted press the 4 key to move to selection column.
4. Use the 5 and 2 keys to scroll through and choose the desired volume setting. Valid values are:
• Low
• Medium (default)
• High
5. Press the 3 key to move to back to the options column and press the 2 key to highlight DHSG.

6. With DHSG highlighted press the 4 key to move to selection column.
7. Use the 5 and 2 keys to scroll through and choose whether or not to enable DHSG. Valid values are:
• DHSG is OFF (default)
• DHSG is ON
8. Press the Save softkey to save your changes.

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Customizing Your Phone
Ring Tones and Tone Sets
There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones
on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration method.
Ring Tones
Configuration Method

Valid Values

Default Value

IP Phone UI

Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Global Setting:
Tone 1

Aastra Web UI

Global:
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Global Setting:
Tone 1

Lines 1 to 9

Per-Line Setting:
Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Per-Line Setting:
Global

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones
customized for a specific country. The ring tone sets you can configure on the IP phones are:
• Australia
• Brazil
• Europe (generic tones)
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Russia
• Slovakia
• UK
• US (Default - also used in Canada)

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Customizing Your Phone
When you configure the country's tone set, the country-specific tone is heard on the phone for the following:
• Dial tone
• Secondary dial tone
• Ring tone
• Busy tone
• Congestion tones
• Call waiting tone
• Ring cadence pattern
You configure global ring tones and tone sets using the IP phone UI and Aastra Web UI.
Configuring Ring Tones Using the IP Phone UI
IP Phone UI
Global configuration only
1. Press

on the phone to enter the Options List.

2. Navigate to the Audio > Ring Tones option and press the

button or Select softkey.

3. Use the 5 and 2 keys to scroll through and choose the desired ring tone (Tone 1 through Tone 5, or Silent).
4. Press the Save softkey to save your changes.
The ring tone you select is immediately applied to the IP phone.

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Customizing Your Phone
Configuring Tone Sets Using the IP Phone UI
IP Phone UI
Global configuration only
1. Press

on the phone to enter the Options List.

2. Navigate to the Audio > Tone Sets option and press the

button or Select softkey.

3. Use the 5 and 2 keys to scroll through and choose the desired tone set. Valid values are:
• Australia
• Brazil
• Europe
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Brazil
• Russia
• Slovakia
• UK
• US (default)
4. Press the Save softkey to save your changes.
The tone set you select is immediately applied to the IP phone.

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Customizing Your Phone
Configuring Ring Tones and Tone Sets Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > Ring Tones.

For global configuration
2. In the Ring Tones section, select a country from the Tone Set field. Valid values are:
• Australia
• Brazil
• Europe
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Brazil
• Russia
• Slovakia
• UK
• US (default)
3. Select a value from the Global Ring Tone field.
Note:
See the “Ring Tones” on page 47 for valid values.

For per-line configuration
4. In the Ring Tone section, select a line for which you want to set ring tone.
5. Select a value from the LineN field.
Note:
See the “Ring Tones” on page 47 for valid values.
6. Click Save Settings.

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Customizing Your Phone

Display
The Display option allows you to set the following on your phone:
• Brightness Level
• Brightness Timer
The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use
this option to set the preference of brightness level.
The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illuminated before
turning the backlight off during a period of inactivity. For example, if you set the brightness timer to 60, when the phone
reaches 60 seconds of inactivity, the LCD backlight goes off.
You can set the brightness level and timer using the IP phone UI only.
Setting the Brightness Level and Timer Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Display option and press the

button or Select softkey.

3. Use the 3 and 4 navigation buttons to increase or decrease the intensity of brightness on the LCD.
4. Press the 2 key to highlight Brightness Timer.
5. Enter a value, in seconds, using the dialpad keys. You can set the timer from 1 to 7200 seconds. Default is 600 (10
minutes).
6. Press the Save softkey to save your changes.

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Customizing Your Phone

Dialpad
Live Dialpad
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the
6867i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With
live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the
initiates a call to that number.
Note:
Availability of this feature is dependant on your phone system or service provider.
You can enable/disable the live dialpad using the IP phone UI only.
Enabling/Disabling Live Dialpad Using the IP Phone UI
IP Phone UI
1. Press

on the phone to enter the Options List.

2. Navigate to the Dialpad > Live Dialpad option and press the

button or Select softkey.

3. Use the 5 and 2 keys to scroll through and enable (On) or disable (Off) the live dialpad feature.
4. Press the Save softkey to save your changes.

Speed Dial Edit
Note:.
For details on speed dial configuration, see “Speed Dial Key,” on page 62.

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Customizing Your Phone

Restart
You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone
for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you
have been asked to do so by your System Administrator or should you experience any unexpected behavior.

Restarting Your Phone Using the IP Phone UI
IP Phone UI
1. Press the

button on the phone to enter the Options List.

2. Navigate to the Restart option and press the

button or Select softkey.

3. When the prompt, Restart Phone? appears, press the Restart softkey or navigate to the Yes button and press the
button.
If you do not wish to restart your phone, press Cancel or No.

Note:
Your phone is out of service temporarily during the restart and reboot process.

Restarting Your Phone Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Reset.

2. Click Restart.
3. Click OK at the confirmation prompt.

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Customizing Your Phone

Emergency Dial Plan
Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency
number(s) on the phone, you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services.
You can set the emergency dial plan using the Aastra Web UI only.
Note:
Contact your local phone service provider for available emergency numbers in your area.
The following table describes the default emergency numbers on the IP phones.
Emergency Number

Description

911

A United States emergency number.

999

A United Kingdom emergency number.

112

An international emergency telephone number for GSM mobile phone networks.
In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.

110

A police and/or fire emergency number in Asia, Europe, Middle East, and South America.

Defining an Emergency Dial Plan Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Phone Lock.

2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.
For multiple numbers, enter a | between each emergency number. For example:
911|110
Default for this field is 911|999|112|110.
3. Click Save Settings to save the emergency dial plan to your phone.

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Line and Call Appearances
The 6867i has 2 hard line/call appearance buttons each with a corresponding status light.

Line/Call
Appearances

These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group
that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The
line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.
Line/Call Appearance LED Behavior

Line/Call Appearance Status

Off

Idle line or no call activity

Light flashes quickly

Ringing

Light is solid

Connected

Light flashes slowly

Hold

When you have more than one call, you can use the 5 and 2 navigation keys to scroll up and down to view information for
the different calls. The display shows which line the call information is referring to (L1, L2, L3, L4, etc.), picture ID and Caller
ID information (name and number) if available, the call status (connected, ringing, held call, etc...), and the timer specific to
that call.

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Presence Key
The Presence
key is used to access the contact information screens, which provide detailed information about a
respective Busy Lamp Field (BLF) or Speed Dial contact.

Presence Key

When you press the
key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applicable), as well as all the phone numbers of the contact saved in your phone’s memory.

Using the Presence Key
IP Phone UI
1. While on the Home Screen, press the

key.

2. Press a left softkey that is configured with BLF or Speed Dial functionality.
The contact information screen will be displayed.

Note:
To switch to another contact, simply press the desired BLF or Speed Dial softkey.
3. Press the
button to place a call using the contact’s default phone number.
If you would like to place a call to a different phone number attached to the contact (if applicable), highlight the
desired phone number using the 5 and 2 navigation keys, and press the
key.
4. Press

or the Quit softkey at any time to exit.

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Configuring Softkeys
Your 6867i has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys:
• 6 left softkeys: programmable non-state-based softkeys (up to 20 programmable functions)
• 4 bottom softkeys: programmable state-based softkeys (up to 18 programmable functions)

Left
Softkeys
Bottom
Softkeys

Note:
If M680i Expansion Modules are attached to the phone, you can configure up to an additional 16 softkeys on each
M680i Expansion Module. The 6867i IP phone allows up to 3 expansion modules on each phone. For more information
about expansion modules, see “Model M680i Expansion Module” on page 163.
You can use the Aastra Web UI to configure key functions.
The following table lists the functions you can set on the softkeys and provides a description for each function.
Key Function

Description

None

Indicates the key has no function assigned.

Line

Indicates the key is configured for line use (programmable on the left softkeys only).

Speed Dial

Indicates the key is configured for speed dial use.

Do Not Disturb

Indicates the key is configured for Do Not Disturb (DND) functionality.

BLF

Indicates the key is configured for Busy Lamp Field (BLF) functionality (programmable on the left softkeys only).

BLF/List

Indicates the key is configured for BLF/List functionality (programmable on the left softkeys only).

Auto Call Distribution (ACD)

(For Sylantro Call Managers)
Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP
phone users (agents) (programmable on the left softkeys only).

XML

Indicates the key is configured to accept an XML application for accessing customized XML services.

Flash

Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a
call is connected and there is an active RTP stream (for example, when the call is not on hold).

Sprecode

Indicates the key is configured to automatically activate specific services offered by the server. For example, if the
sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the call mangager.

Park

Indicates the key is configured to park incoming calls when pressed.

Pickup

Indicates the key is configured to pick up parked calls when pressed.

Last Call Return

Indicates the key is configured for Last Call Return functionality when pressed.

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Configuring Softkeys
Key Function

Description

Call Fwd

Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus.

BLF/Xfer

Indicates the key is configured as a simplified BLF key and a Transfer key. You can use this key to perform the BLF function as well as use it as a transfer key to transfer calls (programmable on the left softkeys only).

Speed Dial/Xfer

Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform speed
dial functions as well as use it as a transfer key to transfer calls.

Speed Dial/Conf

Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within
a conference call and add the new call directly to the conference.

Directory

Idle, Connected, Incoming, Outgoing, Busy

Callers List

Idle, Connected, Incoming, Outgoing, Busy

Redial

Idle, Connected, Incoming, Outgoing, Busy

Conference

Idle, Connected, Incoming, Outgoing, Busy

Transfer

Idle, Connected, Incoming, Outgoing, Busy

Intercom

Idle, Connected, Incoming, Outgoing, Busy

Phone Lock

All states disabled.

Paging

All states disabled.

Empty

Idle, Connected, Incoming, Outgoing, Busy

In the Aastra Web UI, the operational states for each softkey display as enabled. To disable a state, simply uncheck the box
for the respective state.

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Configuring Softkeys

Softkey Display Behavior
On the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) functions on the softkeys. If you have no
softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the
key functions automatically appear in the first available position on the LCD display.
For example, if left softkeys 1 through 20 are set to None, and you set the left softkey 12 as the following:
Type: Speed Dial
Label: Home
Value: 3456
after saving the settings, the “Home” label actually appears in position 1 of the LCD.
A softkey function of None does not display on the Home screen at all.
The following figures illustrate the above scenario (i.e. the configuration of left softkey 12) and how it is displayed on the
phone:
Aastra Web UI Configuration

Corresponding 6867i Display

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Configuring Softkeys

Line Key
Note:
Line functionality can only be programmed on the left softkeys.
You can set a softkey to act as a line/call appearance key on the 6867i. This key acts as a line that behaves the same as a
hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances” on
page 55.
Depending on how the phone has been configured, the maximum number of total line/call appearances that can be configured is 9 (2 line/call appearance hard keys plus 7 softkeys). If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured. This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.

Configuring a Line Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the top keys.
3. In the Type field, select Line to apply to the key.
4. In the Label field, enter a label to apply to this key.
5. In the Line field, select a line to apply to this key.
Valid values are 3 through 9.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Line field, select a line to apply to this key.
Valid values are 3 through 9.
8. Click Save Settings.

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Configuring Softkeys

Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed
dialing. You can program the keys on the 6867i to speed dial outside numbers, dial directly to another person’s line or
extension, or quickly access features such as Caller ID (*69) and voicemail.
Note:
You can use a Speed Dial key while on an active call by placing the active call on hold first, and then pressing the speed
dial key.
You can create Speed Dial keys using any of the following methods:
• Using the Aastra Web UI at the paths:
– Operation > Softkeys and XML
– Operation > Expansion Module Keys
• Using the IP phone UI at the path Options > Dialpad > Speed Dial Edit
• By pressing and holding a softkey, dialpad key, or expansion module key.

Speed Dial Prefix
The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.
For example, if you had the following speed dial configuration in the Aastra Web UI:
Key 1
Type: Speed Dial
Label: Europe Office
Value: 1234567+
Line: 2
Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial
the prefix number automatically and pauses for you to enter the remaining phone number using the dialpad on the
phone.
Use the following procedures to set speed dial on the 6867i IP phone.

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Configuring Softkeys
Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys)
Pressing and holding down a softkey, dialpad key, or expansion module key on the phone initiates a speed dial feature.
Note:
When creating a Speed Dial key from the IP phone UI, you must select a softkey, dialpad key, or expansion module key
that has no preassigned function (key must be set to None).

IP Phone UI
1. Press and hold an non-configured softkey, dialpad key, or expansion module key for three seconds.

Softkey/Expansion Module Key Speed Dial Edit Menu

Dialpad Key Speed Dial Edit Menu

Note:
You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed
dial information.
2. In the Label field (if applicable), enter a label to apply to the key.
Note:
If necessary, use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the label.
3. Press the 2 key to move to the Number field (if applicable) and enter a number for the speed dial key using the dialpad
keys.
4. Press the 2 key to move to the Line field and select a line to apply to the key.
This is the line that the phone opens to dial the number after you press the respective Speed Dial key. By default, the
phone uses Line 1 for the Speed Dial key. If you want to use a different line, press the 3 or 4 keys to select another line.
5. Press the Save softkey to save the speed dial information to the key you selected.

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Configuring Softkeys
Creating a Dialpad Speed Dial Key Using the Speed Dial Edit Option
IP Phone UI
1. Press

on the phone to enter the Options List.

Navigate to the Dialpad > Speed Dial Edit option and press the

button or Select softkey.

Note:
You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed
dial information.
2. Navigate to the desired dialpad key (by pressing the 2 key) and in the Number field, enter a number for the key
using the dialpad keys.
3. Press the 2 key to move to the Line field and select a line to apply to the key. This is the line that the phone opens
to dial the number after you press the respective Speed Dial key. By default, the phone uses Line 1 for the Speed
Dial key. If you want to use a different line, press the 3 or 4 keys to select another line.
4. Press the Save softkey to save the speed dial information to the key you selected.

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Configuring Softkeys
Creating a Speed Dial Softkey Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Speed Dial to apply to the key.
4. In the Label field, enter a label to apply to this key.
5. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a speed
dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
6. In the Line field, select a line to apply to this key. Valid values are 1 through 9.
7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
8. Select from Key 1 through Key 16.
9. In the Type field, select Speed Dial to apply to the key.
10. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a speed
dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
11. In the Line field, select a line to apply to this key. Valid values are 1 through 9.
12. Click Save Settings.

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Configuring Softkeys
Creating Dialpad Speed Dial Keys Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Keypad Speed Dial.

2. Select a key from 1 through 9.
3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key. If you enter a
speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
5. Click Save Settings.

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Configuring Softkeys

Do Not Disturb (DND) Key
The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND softkey allows you to quickly
turn the DND feature on or off.
If DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. When DND is enabled, the
icon is displayed on screen.
If the phone shares a line with other phones, only the phone that has DND configured is affected.
For more information about DND and DND modes, see “DND Configuration” on page 137.

Configuring a DND Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Do Not Disturb to apply to the key.
4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
5. Select from Key 1 through Key 16.
6. In the Type field, select Do Not Disturb to apply to the key.
7. Click Save Settings.

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Configuring Softkeys

Busy Lamp Field (BLF) Key
Notes:
• BLF functionality can only be programmed on the left softkeys.
• BLF feature availability is dependant on your call manager. Contact your System Administrator for more information.
The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status
(busy or idle) of extensions on the IP phone.
For example, a Supervisor configures BLFs on his phone for monitoring the status of a co-worker’s phone use (busy or
idle). If the co-worker’s phone is in an idle state, the BLF softkey on the Supervisor’s phone is green. If the co-worker is on
a call or when the co-worker picks up his phone to make a call, the BLF softkey on the Supervisor’s phone turns red, indicating that the worker’s phone is in use and busy. Additionally, the corresponding softkey LED illuminates to match the
monitored user’s state, either off (idle), or solid (busy).
Note:
You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact your System Administrator for more information.

Configuring a BLF Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
3. In the Type field, select BLF to apply to the key.
4. In the Label field, enter a label to apply to this key.
5. In the Value field, enter the phone number or extension you want to monitor.
6. In the Line field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9

Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Value field, enter the phone number or extension you want to monitor.
9. In the Line field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9
10. Click Save Settings.

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Configuring Softkeys

BLF/List Key
Notes:
• BLF/List functionality can only be programmed on the left softkeys.
• For use with the BroadSoft BroadWorks Release 13 or higher platform only. Your System Administrator must have
BLF/List enabled on the BroadWorks call manager. Contact your System Administrator for more information.
The BLF/List feature on the IP phones is specifically designed to support the BroadSoft BroadWorks Release 13 Busy Lamp
Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing state. When the monitored
user is idle, the corresponding softkey is green. When the monitored user’s phone is ringing, the corresponding softkey
turns yellow. Finally, when the monitored user on an active call or is attempting to make a call, the corresponding softkey
turns red. Additionally, the corresponding softkey LED illuminates to match the monitored user’s state, either off (idle),
flashing (ringing), or solid (busy).
Notes:
• You can use a BLF/List-configured key to automatically dial out to the configured extension.
• The BroadWorks BLF feature is not the same as the BroadWorks Shared Call Appearance (SCA) feature and does not
permit call control over the monitored extension.

Configuring a BLF/List Key Using the Aastra Web UI
If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML > Services. The BLF List
URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For
example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise,
no values display on the 6867i screen and the feature is disabled.
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
3. In the Type field, select BLF/List (BroadSoft BroadWorks).

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Configuring Softkeys
4. In the Line field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid
values are:
• global
• 1 through 9
Note:
The Label and Value field are not required. The BroadWorks BLF/List name is configured in the BLF List URI field
instead.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.

Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Line field, select a line for which to apply this key. Valid values are:
• global
• 1 through 9
Note:
The Value field is not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead.
9. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.
10. Click Save Settings.

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Configuring Softkeys

Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
Note:
ACD functionality can only be programmed on the left softkeys.
The 6867i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The
ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey or expansion module key. When you want
to subscribe to a queue (in order to receive incoming calls), you press the ACD softkey and the IP phone UI prompts you to
log in.
Available/Unavailable is displayed indicating the current status of the IP phone (specifies if the IP phone user is available/unavailable to receive a call from the queue).
Additionally, the ACD softkey indicates your current ACD status turning from red (logged out) to yellow (logged in but
unavailable) to green (logged in and available), and the corresponding LED also changes as per the table below:
Status: Logged In and Available

Status: Logged In and Unavailable

Logged Out

Solid Red LED

Blinking Red LED

No LED

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The
server updates its database with this new information and no longer distributes calls to the phone. The phone remains in
this unavailable state until:
• You make yourself available again by pressing the Avail softkey
• An ACD timer expires (set by your System Administrator)
You can also choose to manually change the phone status to unavailable by pressing the Unavail softkey on the phone.
Note:
It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone.

Configuring an Automatic Call Distribution (ACD) Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
3. In the Type field, select Auto call distribution.
4. In the Label field, enter a label to apply to this ACD key.

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Configuring Softkeys
5. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
8. Click Save Settings.

Utilizing the ACD Feature Using the IP Phone UI
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD softkey.
2. Press the ACD softkey on your IP phone.

3. Press the Login softkey.
Your phone logs into the queue on the server.

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Configuring Softkeys
4. To allow your phone to be available in the queue, press the Avail softkey.
The following screen displays.

If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your
IP phone. You must manually change the state to Available in order to start receiving calls.
5. To temporarily stop receiving calls, press the press the Unavail softkey.
If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes
to Unavailable. Your phone remains in the Unavailable state until one of the following occurs:
• You use the IP phone UI to manually switch the IP phone state back to Available
or
• The availability timer for your IP phone expires. This only occurs if your Administrator has configured an autoavailability timer on your IP phone. Contact your System Administrator for more information.
6. To logout of the queue, press the Log Out softkey. The server no longer distributes phone calls to your IP phone.

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Configuring Softkeys

XML Key
The 6867i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language
much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.
Note:
The XML services must be set up by your System Administrator before you can use the key.
On the 6867i IP phone, you can access the XML applications from the IP phone UI via an XML softkey.
Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations > Softkeys and XML, or
Operations > Expansion Module, you can assign a key the type XML.

Configuring an XML Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select XML.
4. In the Label field, enter a label to apply to this key.
5. In the Value field, enter a URI(s) to apply to this key.
Note:
Contact your System Administrator for the appropriate value(s) to enter in the Value field.
6. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Type field, select XML.

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Configuring Softkeys
9. In the Value field, enter a URI(s) to apply to this key.
Note:
Contact your System Administrator for the appropriate value(s) to enter in the Value field.
10. Click Save Settings.

Accessing the XML Service Using the IP Phone UI
After an XML application(s) has been saved to your IP phone and a key has been configured to access the XML applications, the customized service is ready for you to use.
IP Phone UI
1. Press the XML softkey on the 6867i phone. An XML screen displays.
2. Use the 5 and 2 to scroll through the customized features.
3. For menu and directory services, select a service to display the information for that customized service. Message
services display to the screen after pressing the respective key. For user input services, follow the on-screen prompts.
4. To exit from the XML screen, press the XML softkey again or press the

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button.

Configuring Softkeys

Flash Key
You can set a key to generate a flash event when it is pressed on the 6867i. You do this by setting the key to Flash. The IP
phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call
is not on hold).

Configuring a Flash Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Flash.
4. In the Label field, enter a label to display on the phone for the key.

Expansion Module Keys
5. Select from Key 1 through Key 16.
6. In the Type field, select Flash.
7. Click Save Settings.

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Configuring Softkeys

Sprecode Key
You can set a key to automatically activate specific services offered by the server by setting a key to Sprecode. For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by
the server. The value you enter for this field is dependent on the services provided by the server. Contact your System
Administrator for information about available services.

Configuring a Sprecode Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Sprecode.
4. In the Label field, enter a label to display on the IP phone for this key.
5. In the Value field, enter the appropriate value for accessing specific services from the server.
Note:
For values to enter in this field, contact your System Administrator.
6. In the state fields, check (enable) or uncheck (disable) the Connected state for this softkey.

Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Type field, select Sprecode.
9. In the Value field, enter the appropriate value for accessing specific services from the server.
Note:
For values to enter in this field, contact your System Administrator.
10. Click Save Settings.

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Configuring Softkeys

Park/Pickup Keys
The 6867i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP
phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
The park/pickup feature performs as follows:
• When a call comes in and you pickup the handset, you can press the applicable Park key to park the call
• After the call is parked, you can press the Pickup key, followed by the applicable value to pickup the call
Administrators can configure the Park and Pickup keys for any line using the configuration files or the Aastra Web UI.
Users can make changes to customize the label of the Park and Pickup keys using the Web UI.

Configuring Park/Pickup Keys Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Park.
4. In the Label field, enter a label for the Park softkey.
Note:
The Value and Line fields are configured by the Administrator.
5. In the state fields, check (enable) or uncheck (disable) the Connected state for this softkey.
6. Select from Key 1 through Key 20.
7. In the Type field, select Pickup
8. In the Label field, enter a label for the Pickup softkey.
Note:
The Value and Line fields are configured by the Administrator.
9. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
10. Click Save Settings.
11. Click on Reset, then click Restart to restart the IP phone and apply the changes.

Expansion Module Keys
12. Select from Key 1 through Key 16.

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Configuring Softkeys
13. In the Type field, select Park.
14. In the Value field, enter the appropriate value for accessing specific services from the server.
Note:
The Value and Line fields are configured by the Administrator.
15. Select from Key 1 through Key 16.
16. In the Type field, select Pickup.
17. In the Value field, enter the appropriate value for accessing specific services from the server.
Note:
The Value and Line fields are configured by the Administrator.
18. Click Save Settings.
19. Click on Reset, then click Restart to restart the IP phone and apply the changes.

Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI
Use the following procedure on the IP phone to park a call and pick up a parked call.
Parking a Call
1. While on a live call, press the Park key.
2. Perform the following for your specific server:
Asterisk
Server announces the extension number where the call has been parked. Once the call is parked, press the

key to complete parking.

BroadWorks
After you hear the greeting from the CallPark server, enter the extension where you want to park the call.
Sylantro
Enter the extension number where you want to park the call, followed by # key.
ININ
Enter the extension number where you want to park the call, followed by # key.

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The
parked call party hears music on hold.
3. If the call fails, you can pick up the call (using the next procedure) and press the Park key again to retry Step 2.

Picking Up a Parked Call
1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the Pickup key.
If the call pick up is successful, you are connected with the parked call.

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Configuring Softkeys

Last Call Return Key
Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a
key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured
for Last Call Return and the phone dials the last call you received. When you configure an Last Call Return key, the label
LCR displays next to that key on the IP phone. When the Sylantro call manager detects an Last Call Return request, it
translates this request and routes the call to the last caller.

Configuring a Last Call Return Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Last Call Return.
4. In the Line field, select the line you want to apply to this key.
Valid values are 1 through 9.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Last Call Return.
8. In the Line field, select the line you want to apply to this key.
Valid values are 1 through 9.
9. Click Save Settings.

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Configuring Softkeys

Call Forward Key
Using the Aastra Web UI, you can configure the Call Forward function on a softkey, programmable key, or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when
your phone is in the busy state or the no answer state, or both. Pressing the Call Fwd softkey on the phone accesses the
Call Forward menus. The menu that displays is dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone.
For more information about call forwarding and call forwarding modes, see “Call Forward Configuration” on page 141.

Configuring a Call Forward Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Call Fwd.
4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
5. Select from Key 1 through Key 16.
6. In the Type field, select Call Fwd.
7. Click Save Settings.

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Configuring Softkeys

BLF/Xfer
Note:
BLF/Xfer functionality can only be programmed on the left softkeys.
The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions,
the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients
blindly or consultatively. The BLF/Xfer key combines the BLF and Transfer keys' functionality together allowing the user
to transfer calls or use BLF with one key.
Note:
It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the BLF/Xfer feature.
For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 152.

BLF/Xfer Key Requirements and Functionality
• BLF/Xfer and BLF: A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of the
extension, similar to the BLF key functionality. Changes of the state of the monitored extension are indicated by the
key’s graphical button image as well as the key’s LED.
• BLF/Xfer and Blind Transfer Calls: When the focused line is in the connected state, pressing the BLF/Xfer key transfers
the call to the extension unconditionally, disregarding the status of the monitored extension.
If transferring a call to an extension fails, a message Transfer Failed displays on the phone, and you can reconnect the
call (get the call back) by pressing the line key again.
• BLF/Xfer and Call Forward: When the focused line is in the ringing state, pressing the BLF/Xfer key forwards the call to
the extension unconditionally, disregarding the status of the monitored extension.
• BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the BLF/Xfer key
causes the phone to go offhook and dial the number of the extension.

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Configuring Softkeys
Configuring a BLF/Xfer Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
3. In the Type field, select BLF/Xfer.
4. In the Value field, enter the monitored extension or the extension to transfer calls to (for example, 3500).
5. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select BLF/Xfer.
8. In the Value field, enter the monitored extension or the extension to transfer calls to (for example, 3500).
9. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
10. Click Save Settings.

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Configuring Softkeys

Speed Dial/Xfer
The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer
key allows a call to be transferred to other recipients blindly or consultatively. The Speed Dial/Xfer key combines the
Speed Dial and Transfer keys’ functionality together allowing the user to transfer calls or speed dial with one key.
Note:
It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the Speed Dial/Xfer
feature. For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 152.

Speed Dial/Xfer Key Requirements and Functionality
The Speed Dial/Xfer key has the following capabilities:
• Speed Dial/Xfer and Speed Dial: When the phone is in the idle state, pressing the Speed Dial/Xfer key causes the
phone to go offhook and dial the predefined extension.
• Speed Dial/Xfer and Blind Transfer: When the phone is connected to a call, pressing the Speed Dial/Xfer key blind
transfers the call to the predefined target.
If transferring a call fails, a message Transfer Failed displays, and you can reconnect the call (get the call back) by
pressing the line key again.
• Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards
the call to the predefined extension.

Configuring a Speed Dial/Xfer Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Speed Dial/Xfer.
4. In the Label field, enter a label for the Speed Dial/Xfer key.
5. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600).
6. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9

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Configuring Softkeys
7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
8. Select from Key 1 through Key 16.
9. In the Type field, select Speed Dial/Xfer.
10. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600).
11. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
12. Click Save Settings.

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Configuring Softkeys

Speed Dial/Conf
The 6867i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial
conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference
another party at a pre-defined number while remaining in the call.
For example, while on an active call, a user can use the Speed Dial/Conf key to dial a recording service and have the
resulting conference recorded.
Note:
If currently in a conference, the Speed Dial/Conf key is disabled on the active call.
If you configure a softkey or programmable key or expansion module key as a Speed Dial/Conf key and you press this
key while on an active call, the focused line changes to the dialing line. A Cancel softkey displays on the phone allowing
you to abort the conference speed dial if required.
Note:
This feature is not compatible with centralized conferencing.

Configuring a Speed Dial/Conf Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Speed Dial/Conf.
4. In the Label field, enter a label for the Speed Dial/Conf key.
5. In the Value field, enter the speed dial extension or the extension to add to the conference (for example, 3600).
6. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

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Configuring Softkeys
Expansion Module Keys
8. Select from Key 1 through Key 16.
9. In the Type field, select Speed Dial/Conf.
10. In the Value field, enter the speed dial extension or the extension to add to the conference (for example, 3600).
11. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
• global
• 1 through 9
12. Click Save Settings.

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Configuring Softkeys

Directory Key
By default, the 6867i has a dedicated Directory key. However, using the Aastra Web UI, you can assign the Directory key
to any key on the left or bottom softkeys on the phone.

Directory Key

The Directory feature allows you to store frequently used names and numbers on the phone. You can also dial directly
from a Directory entry. You can use the Directory key to access a Directory which contains a customized list of names
with phone numbers and labels.
In addition to creating a Directory key, you can also download a Directory to your PC, if required, using the Aastra Web
UI.
Note:
For more information about the Directory, see “Directory” on page 122.

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Configuring Softkeys
Configuring a Directory Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Directory.
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Directory.
8. Click Save Settings.

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Configuring Softkeys

Callers List Key
By default, the 6867i has a dedicated Callers List key. However, using the Aastra Web UI, you can assign the Callers List
key to any key on the left or bottom keys on the phone.

Callers List Key

The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called
your phone.
Note:
For more information about the Callers List, see “Callers List” on page 130.

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Configuring Softkeys
Configuring a Callers List Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Callers List.
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Callers List.
8. Click Save Settings.

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Configuring Softkeys

Redial Key
By default, the 6867i has a dedicated Redial key. However, using the Aastra Web UI, you can assign the Redial key to any
key on the left or bottom keys on the phone.

Redial Key

The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls
you placed.
Note:
For more information about the Redial List, see “Redial” on page 105.

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Configuring Softkeys
Configuring a Redial Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Redial.
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Redial.
8. Click Save Settings.

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Configuring Softkeys

Conference Key
By default, the 6867i has a dedicated Conference key. However, using the Aastra Web UI, you can assign the Conference
key to any key on the left or bottom keys on the phone.

Conference Key

Note:
For more information about conferencing, see “Conferencing Calls” on page 116.

Configuring a Conference Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Conference.
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Conference.
8. Click Save Settings.

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Configuring Softkeys

Transfer Key
By default, the 6867i has a dedicated Transfer key. However, using the Aastra Web UI, you can assign the Transfer key to
any key on the left or bottom keys on the phone.

Transfer Key

Note:
For more information about transferring calls, see “Transferring Calls” on page 111.

Configuring a Transfer Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Transfer.
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Transfer.
8. Click Save Settings.

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Configuring Softkeys

Intercom Key
You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an
incoming intercom call.
Note:
For more information about the Intercom feature, see “Using Intercom Functionality” on page 104.

Configuring an Intercom Key Using the Aastra Web Ui
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Icom.
4. In the Label field, enter a label to apply to this key.
5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
6. Select from Key 1 through Key 16.
7. In the Type field, select Icom.
8. Click Save Settings.

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Configuring Softkeys

Phone Lock Key
You can configure a key on the IP phone to use as a lock/unlock key. You assign the function of the key as Phone Lock.

Configuring a Phone Lock Key
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Phone Lock from the list of options.

Expansion Module Keys
4. Select from Key 1 through Key 16.
5. In the Type field, select Phone Lock from the list of options.
6. Click Save Settings.

Note:
You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation
> Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options > Lock > Phone Lock. For more
information about using the lock/unlock feature, see “Locking the Phone Using the IP Phone UI” on page 41.

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Configuring Softkeys

Paging Key
You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to preconfigured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number
for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP
phones.
You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams. You can specify
up to 5 listening multicast addresses at the path, Basic Settings > Preferences > Group Paging RTP Settings.
For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging”
on page 160.

Configuring a Paging Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Paging.
4. In the Label field, enter a label to apply to this key.
5. In the Value field, enter a multicast IP address and a port number for the Paging key. When you press this key, the
phone initiates an outgoing multicast RTP session to the specified address using the specified port (e.g.
239.0.1.15:10000).
Notes:
1. When you select Paging for the Type field, the Line field is disabled.
2. The Value field allows for one multicast address entry only.
6. To receive RTP steams for group paging, you must also configure the Paging Listen Addresses parameter at the
path, Basic Settings > Preferences > Group Paging RTP Settings. For more information about setting this parameter,
see “Group RTP Paging” on page 160.

Expansion Module Keys
7. Select from Key 1 through Key 16.
8. In the Type field, select Paging.

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Configuring Softkeys
9. In the Value field, enter a multicast IP address and a port number for the Paging key. When you press this key, the
phone initiates an outgoing multicast RTP session to the specified address using the specified port. (For example,
239.0.1.15:10000).
Notes:
1. When you select Paging for the Type field, the Line field is disabled.
2. The Value field allows for one multicast address entry only.
10.To receive RTP steams for group paging, you must also configure the Paging Listen Addresses parameter at the
path, Basic Settings > Preferences > Group Paging RTP Settings. For more information about setting this parameter,
see “Group RTP Paging” on page 160.
11. Click Save Settings to save your changes

Using the Paging Key
The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already
configured the Paging key using the Aastra Web UI.
Notes:
• The recipient of a paging call can set a global DND to ignore any incoming pages.
• For incoming paging, the phone uses the Intercom configuration settings. The incoming page is dependant on the
Allow Barge In parameter setting and the idling/on call state.
IP Phone UI
1. On the IP phone, press the softkey or expansion module key you configured for Paging.
The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays.
2. Press the Drop key to end the multicast RTP session and return to the Home screen.

Note:
If you enable global DND on the phone, the incoming multicast RTP session is dropped.

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Configuring Softkeys

Empty Key
You can set a softkey to force a blank entry on the IP phone display for a specific key. You do this by setting the softkey to
Empty. The keys are added in order (from key 1 to key 20) after any hard-coded keys have been added. If a particular key
is not defined, it is ignored.

Configuring an Empty Key Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

Softkeys
2. Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3. In the Type field, select Empty.
4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

Expansion Module Keys
5. Select from Key 1 through Key 16.
6. In the Type field, select Empty.
7. Click Save Settings.

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Configuring Softkeys

None Key
Use the following procedure to delete a key’s functionality on the 6867i IP phone.

Deleting a Key’s Function Using the Aastra Web UI
Aastra Web UI
1. Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module .

2. Choose the key you want to delete from the phone or expansion module.
3. In the Type field, select None.
4. Click Save Settings.
The key function is deleted from the IP phone memory.

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101

Making Calls
This section describes ways to make calls on your 6867i phone, using your handset, speakerphone or headset.

Dialing a Number
First, take the phone off-hook by:
• Lifting the handset
• Pressing

• Pressing a line/call appearance button
At the dial tone, enter the number you wish to call.
Note:
After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can
press the Dial softkey (if the handset is offhook) or the # key immediately after dialing the number. The phone sends
the call without delay.
If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions
placed on your extension that may restrict your access to long distance area codes or dialing prefixes.
When your party picks up, a timer appears on your display that records the length of your call.
If the Live Dialpad option is on, as soon as you press the first digit on the dialpad the phone automatically selects the
next available line, goes off-hook, and dials as digits are pressed.

Pre-Dialing a Number
You can also make a call by pre-dialing a number. Pre-dialing lets you view a number before you dial.

With the phone in an idle state and on-hook, simply use the dialpad to enter the number you wish to call, and after
reviewing the number, press the Dial softkey. Use the Backspace softkey to correct any errors and the Pause softkey to
insert pauses.

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Making Calls

Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in
either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone,
see “Audio Mode” on page 45.
IP Phone UI
• To dial using handsfree, first press

and enter a number at the dial tone.

• To answer a call on your phone using handsfree, press

or the line/call appearance button.

• If you are in Speaker audio mode, lift the handset and press
• If you are in Speaker/Headset audio mode, press
• When the handset is on hook, press

to switch between handsfree and handset.

to switch between handsfree and headset.

to disconnect the call.

Note:
When handsfree is on, the speaker light turns on.

Using a Headset
The 6867i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment
retailer or distributor to purchase a compatible headset.
Important!
• The headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone
andwill void your warranty.
• Customers should read and observe all safety recommendations contained in headset operating guides when using
any headset.

Volume Controls for the Headset Microphone
On the 6867i, there are three options for the headset microphone volume: Low, Medium, and High. For information about
configuring the headset microphone volume, see “Headset” on page 46.

Making and Receiving Calls Using a Headset
IP Phone UI
1. Ensure that you have selected a headset audio mode (see “Configuring the Audio Mode Using the IP Phone UI” on
page 45.
2. Turn the phone over and locate the headset jack marked f.
If you have a headset with an RJ9/RJ22 4-pin connector, insert the headset cord into the jack until it clicks into place.
If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic headset jack adapter and
then insert the cord into the jack until it clicks into place.
Note:
See the Aastra 6867i SIP IP Phone Installation Guide for more information.
3. Press the
key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected
from the Options List, a dial tone or an incoming call is received on either the headset or the handsfree speakerphone.
4. Press the

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key to end the call.

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Making Calls

Using Intercom Functionality
On the 6867 you can use the Icom key to automatically connect with a remote extension.

Using the Icom Key
IP Phone UI
1. Press the Icom key.
2. Enter the extension number of the person you wish to intercom or the BLF key for that extension.
3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its
speaker.
4. To cancel intercom, press

or the Cancel key.

5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing
or the line/call appearance button for the active call. When you hang up, the remote phone also hangs up.

You can set specific incoming Intercom call features on the 6867i IP phone using the Aastra Web UI. The following table
describes these features.
Incoming Intercom Features in Aastra Web UI

Description

Microphone Mute

Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the
originating caller.

Auto Answer

Allows you to enable or disable the IP phone to automatically answer an Intercom call. If autoanswer is enabled on the IP phone, the phone plays a tone (if Play Warning Tone is enabled) to
alert the user before answering the intercom call. If auto-answer is disabled, the phone treats the
incoming intercom call as a normal call.

Play Warning Tone

Allows you to enable or disable a warning tone to play when the phone receives an incoming
intercom call on an active line.

Allow Barge In

Allows you to enable or disable how the phone handles incoming intercom calls while the phone
is on an active call.

Note:
For more information about the incoming Intercom features and for procedures on setting these features, see “Incoming Intercom Call Features” on page 158.

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Making Calls

Redial
The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the
called party, when you called, and if the call was answered or missed. Additional information such as the duration of the
call, line used, and call features utilized during the call can also be viewed.
You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the
Directory. You can also dial out directly using a displayed entry in the Redial List.
On the 6867i, you access the Redial List by the

key.

Redial Key

The following table identifies and describes the various icons displayed in the Redial List.
Icon

Description
Indicates an outgoing call that was answered.
Indicates an outgoing call that was not answered.

Call Feature Indicators (in detailed viewonly)
Indicates the call was secured using TLS/SRTP encryption.
Indicates the call was using Aastra Hi-Q™ audio.
Indicates active VoIP recording was enabled and the call was recorded.

Notes:
• When the Redial List is full, the oldest call records are deleted to accommodate the information of new called parties.
• If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name
in a softkey or the Directory, the Redial List display the same name and number.
• For details on the total number of Redial List entries currently stored on your phone, see “Phone Status via IP Phone
UI” on page 23.

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105

Making Calls
Accessing the Redial List
IP Phone UI
1. Press

Note:
Press

once to access the Redial List.

twice to dial the most recent number you dialed from the phone.

2. Press 4 to see more detailed information about they redial entry.

Note:
The detailed view screen contains the picture ID of the called party (if available), the date and time of the outgoing
call, whether or not the call was answered, the line on which the call was placed, call duration (if the call was
answered), any applicable call feature indicators, and the caller ID details.
3. To dial the displayed number while in the Redial List, press the
the handset, or press any of the line keys.
4. To exit the Redial List, press

106

button, press

, press the Dial softkey, lift

or the Quit softkey.

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Making Calls
Deleting an Entry In the Redial List
IP Phone UI
1. Press

once to access the Redial List.

2. Use the 5 and 2 keys to scroll through the entries in the Redial List.
3. Press the Delete softkey.

4. Press the DeleteItem softkey to erase the entry.

Deleting All Entries In the Redial List
IP Phone UI
1. Press

once to access the Redial List.

2. Press the Delete softkey.

3. Press the Delete All key to erase all items.

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Making Calls
Copying Entries to the Directory
IP Phone UI
1. Press the

key.

2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Redial List entry.

3. Press the Copy softkey.
The entry is copied to the Directory.
Note:
If the contact’s name already exists in the Directory but the number is different, press the Replace softkey to replace
the contact’s old number with the new number or press the Merge softkey to add the new number as an additional
number while keeping the old number intact.

Mute
You can use the
key to mute the handset, headset, or speakerphone. When you use the
key on your phone,
you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the
key
.
LED is on. To switch mute on or off, press
Note:
If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

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Receiving Calls
When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call
icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call.

Answering an Incoming Call
IP Phone UI
• For handsfree operation, press
incoming call.
• Press

, the Answer softkey, or the line/call appearance button for the

for headset operation.

• Lift the handset for handset operation.
Note:
The audio mode setting you have selected in Options List > Headset Settings on the IP phone UI determines if the call
goes to handsfree or headset operation. For more information, see the section “Audio Mode” on page 45.
If the phone is already connected to a call, pressing the line/call appearance button or Answer softkey for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the
line/call appearance button for that call or navigate to the call on hold and press the Pickup softkey.
If you cannot answer the call, the caller goes to voicemail (if voicemail has been configured for your extension).
Note:
The

key can be used to cancel the call pickup procedure.

Sending an Incoming Call to Voicemail
You can send an incoming call directly to voicemail without answering the call. To do this, press
without picking
up the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon
displaying the number of pending messages.

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109

Handling Calls
When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a
call, or create a conference call.

Placing a Call on Hold
You can place an active call on hold by pressing the
retrieve the call.

key. When you place a call on hold, only your phone can

IP Phone UI
1. Connect to the call (if not already connected).
2. Press the

key.

The screen displays the
icon indicating the call is on hold. Additionally, the line/call appearance light begins
to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold.
Note:
If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

When on Hold
To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line
appearance light for the line you are on remains solid to indicate that you are still connected.

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Handling Calls
Automatic Hold
When juggling between calls, you do not have to press the
button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button.

Retrieving a Held Call
If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where
that call is being held or by navigating to the call on the Line Selection or any Call screen and pressing
or Pickup
softkey. Press
or the Drop softkey to disconnect the call.

Transferring Calls
The 6867i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls or use the Xfer softkey offered
on screen when in a connected call.

Transfer Key

Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to.

Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do
this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to the original call.

Direct Transfer
The 6867i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have
the transfer recipient on hold on another line, you can simply navigate to the recipient and press the
key or Xfer
softkey and the direct transfer will be performed.

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111

Handling Calls
Transferring Calls
Use the following procedure to transfer a call to another extension.
IP Phone UI
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2. Press the

key or Xfer softkey.

3. Enter the extension number (or the outside number) to Party 2.

To cancel the transfer you can either press the Cancel softkey on the display screen, press
handset.

, or hang up the

4. Complete either a blind or consultative transfer:
a) To complete a blind transfer, press the
key or Xfer softkey key again before the receiving end answers.
b) To complete a consultative transfer, press Dial and remain on the line to speak with the Party 2, before either
pressing the
key, Xfer softkey,
key, or hanging up the handset to transfer Party 1 to Party 2.

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Handling Calls
Transferring an Existing Call to Another Existing Call
IP Phone UI
1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold).

Note:
Direct transferring can be performed in either the Mult-View Call screen or Detailed View Call screen.
2. Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the active call.

3. Press the

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key or Xfer softkey. The active call will be transferred.

113

Handling Calls
Transferring to a Contact in the Directory
Users can complete a transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can navkey to complete a blind or consultative transfer.
igate to the Directory screen and use the
IP Phone UI
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2. Press the

3. Press the
one number).

key or Xfer softkey.

key and highlight a directory entry (and select the desired number if the entry contains more than

4. Complete either a blind or consultative transfer:
a) To complete a blind transfer, press the

key before the receiving end answers.

b) To complete a consultative transfer, press the
button to call the contact. Remain on the line to speak with
Party 2 before pressing the
key or Xfer softkey again to transfer Party 1 to Party 2.
To cancel the transfer, press the Cancel softkey on the display screen or press

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Handling Calls
Indication of Transferred Calls
When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the
far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6867i phone.

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115

Handling Calls

Conferencing Calls
The 6867i IP phone has a dedicated Conference key. You can use this hard key to create conference calls or use the Conf
softkey offered on screen when in a connected call.

Conference Key

The 6867i IP phone offers two methods of conferencing:
• Local conferencing (default method).
• Centralized conferencing (for Sylantro and BroadSoft call managers - Administrators must enable this method).

Local Conferencing
The 6867i phone supports up to three parties (including yourself) in a conference call. This is called local conferencing
and is the default method of conferencing on the 6867i.
Note:
Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Administrator for more information.
Creating a Conference Call Using Local Conferencing
Use the following procedure to create a conference call using local conferencing.
IP Phone UI
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the
key. A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a party).

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Handling Calls
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.

4. Press the

key or Conf softkey.

5. Enter the phone number of Party 3.

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117

Handling Calls
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.

7. Press the
key or Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with
you to form a conference call.

8. To drop a party from the conference, use the 5 or 2 navigation keys to highlight the desired party and press the Drop
key.

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Handling Calls
Creating a Conference Call By Joining Two Existing Calls
IP Phone UI
1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party
should be placed on hold).

Note:
Direct conferencing can be performed in either the Mult-View Call screen or Detailed View Call screen.
2. Press the 5 or 2 navigation keys to highlight the party you wish to conference in.

3. Press the

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key or Conf softkey. The two parties will connect with you to form a conference call.

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Centralized Conferencing (for Sylantro and BroadSoft Call Managers)
The 6867i allows you to create multiple conferences with unlimited participants (depending on your server limitations)
when your Administrator enables centralized conferencing.
If your Administrator does not enable centralized conferencing, then the 6867i uses local conferencing by default.
Your Administrator can configure centralized conferencing globally on all lines or on specific lines. Although, for the global setting to work, you must configure the lines with the applicable phone number.
Note:
When centralized conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as
indicated in “Local Conferencing” on page 116. Joining two active calls in a conference also works as indicated in “Creating a Conference Call By Joining Two Existing Calls” on page 119.
Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)
IP Phone UI
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the
key. A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1.
4. Press the

key or Conf softkey. A new line opens.

5. Enter the phone number of Party 3.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1.
7. Press the
key or Conf softkey again to add Party 3 to Conference 1. Party 2 and Party 3 will connect with
you to form a conference call.
8. Press an available Line key or navigate to the Line Selection screen to place a new call using an available line (or
answer an incoming call on an available line). If calling out, call Party 4.
9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding them to the conference.
10. Press the

key or Conf softkey.

11. Press the Line key or navigate to the Line Selection screen and highlight the line that has Conference 1.
12. Press the

key or Conf softkey to join all parties (Parties 1 through 4) on Conference 1.

13. To add more parties, repeat steps 8 through 12.

If any party in the conference hangs up (including the party that began the conference), all other parties in the conference are still connected.

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Handling Calls
Setting Up Multiple Conferences (for Sylantro Call Manager only)
Note:
The 6867i is limited to 9 conferences (a single conference each on lines 1 through 9).
1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple
Parties (for Sylantro and BroadSoft Call Managers)” on page 120.
2. When you are finished adding all required parties to Conference 1, press an available Line key or navigate to the
Line Selection screen to place a new call using an available line to start Conference 2. You are Party 1 on Conference
2. Call Party 2.
3. When Party 2 answers, press the

key or Conf softkey.

4. Press an available Line key or navigate to the Line Selection screen to place a new call using an available line.
5. Call Party 3 for Conference 2.
6. When Party 3 answers, press the
key or Conf softkey to join Party 2, Party 3, and yourself to form a conference
call. You now have two active conferences on two different lines.

Note:
When you are connected to multiple conference calls and you put a conference on hold, the conference may be on
hold for a limited period of time before it is disconnected. Contact your System Administrator for more information.
If any party in a conference hangs up (including the party that began the conference), all other parties in the conference
are still connected.
Joining Additional Parties to Active Conferences
In centralized conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this
procedure, at least one active conference must exist on your phone.
1. As Party 1, pickup the handset or press the
A line opens up.

key.

2. Call Party 2 by dialing their number (or answer an incoming call of a party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.
4. Press the

key or Conf softkey.

5. Press the Line key that contains the active conference or highlight a party that is part of the active conference and
press the
key or Conf softkey again to join the parties to the active conference. For example, Line 1 and Line
2 both have active conferences. Pressing Line 1 or highlighting a party from Line 1 will join Party 1 and Party 2 to the
conference on Line 1. Pressing Line 2 or highlight a party from Line 2 will Party 1 and Party 2 to the conference on Line 2.

Ending a Conference and Transferring Remaining Parties
The 6867i allows a host to easily leave a three-way conference call without disrupting the connection of the other two
remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey
on the phone. Your phone leaves the three-way conference call but the remaining parties are still connected together.

Ending Calls
IP Phone UI
To end a call, you first need to connect or reconnect to the call if not already connected (e.g. if your caller is on hold). Press
or the Drop softkey to end the call. If connected through the handset, you can also place the handset back on
hook to end the call.

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Managing Calls
The 6867i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your
business and personal contacts.
These features include:
• Directory
• Callers List
• DND and Call Forward

Directory
The Directory is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into
the 6867i Directory by adding them manually or by saving the number and name from other lists stored on your phone.
key.
You can also dial directly from a directory entry. On the 6867i, you access the Directory by the

Directory Key

Note:
For details on the total number of Directory entries currently stored on your phone, see “Phone Status via IP Phone UI”
on page 23.

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Accessing and Using Your Directory
IP Phone UI
1. Press the
key. The Directory displays the list of entries alphabetically. The following is an example of the
Directory screen.

Note:
If the Directory is empty, a Directory empty message displays.
2. You can view entry details by pressing the 2 and 5 navigation keys to scroll through the list.
3. To search for an entry by name, press the dialpad number corresponding to the first letter of the name (for example,
press 7 for the letter P). Continue to press the dialpad number to access other letters on the same key (for example,
press 7 three times for R). If there are multiple entries under the same letters, you can use the 2 and 5 navigation
keys to scroll through the list, or continue to press the next letters of the name to find a better match.
4. To dial the default number (i.e. the first number associated with the entry) press the
button
or
Press the 4 navigation key to move to the selection column, highlight a number using the 2 and 5 navigation
keys, and press the
button.
5. Press the Directory key,

key, or Quit softkey to exit.

Managing the Directory
From the Directory in the IP phone UI, you can perform the following:
• Add new entries to the Directory
• Add new numbers to an existing Directory entry
• Edit entries in the Directory
• Delete entries from the Directory
• Copy entries to the Directory

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Adding New Entries to the Directory
IP Phone UI
1. Press the

key.

2. Press the Add New softkey.

3. Using the dialpad keys, enter the name of the entry.
Note:
If necessary, use the Backspace softkey to delete any characters, the 3 and 4navigation keys to move your cursor, and the ABC 4 softkey to specify uppercase letters or lowercase letters.
4. Press the 2 navigation key to move to the Label field and using the dialpad keys enter a label for the entry’s
number (e.g. Office, Home, Mobile, etc...)
Note:
If necessary, use the Backspace softkey to delete any characters, the 3 and 4navigation keys to move your cursor, and the ABC 4 softkey to specify uppercase letters or lowercase letters.
5. Press the 2 navigation key to move to the Number field and using the dialpad keys enter the default number for
the entry.
Note:
If necessary, use the Backspace softkey to delete any characters and the navigation key to move your cursor.
6. Press the 2 navigation key to move the Line field and using the 3 and 4 navigation keys set the default line
that will be used to call the Directory entry.
7. Press the Save softkey to save your changes.

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Adding New Numbers to an Existing Directory Entry
IP Phone UI
1. Press the

key.

2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Directory entry (or perform a
search for the entry as per the steps outlined in “Accessing and Using Your Directory” on page 123).
3. Press the 4 navigation key to move to the selection column of the respective entry.
4. Press the Add New softkey.

5. Using the dialpad keys enter a label for the new number (e.g. Office, Home, Mobile, etc...)
Note:
If necessary, use the Backspace softkey to delete any characters, the 3 and 4navigation keys to move your cursor, and the ABC 4 softkey to specify uppercase letters or lowercase letters.
6. Press the 2 navigation key to move to the Number field and using the dialpad keys enter the new number.
Note:
If necessary, use the Backspace softkey to delete any characters and the 3 and 4navigation keys to move your
cursor.
7. Press the 2 navigation key to move the Line field and using the 3 and 4 navigation keys set the default line
that will be used to call the new number.
8. Press the Save softkey to save your changes.

Note:
You can store a maximum of 7 numbers for each Directory entry.

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Editing Entries in the Directory
IP Phone UI
1. Press the

key.

4. Using the dialpad keys, edit the name of the entry.
Note:
If necessary, use the Backspace softkey to delete any characters, the 3 and 4navigation keys to move your cursor, and the ABC 4 softkey to specify uppercase letters or lowercase letters.
5. Press the 2 navigation key to move to the Label field and using the dialpad keys edit the label.
Note:
If necessary, use the Backspace softkey to delete any characters, the 3 and 4navigation keys to move your cursor, and the ABC 4 softkey to specify uppercase letters or lowercase letters.
6. Press the 2 navigation key to move to the Number field and using the dialpad keys edit the number.
Note:
If necessary, use the Backspace softkey to delete any characters and the navigation key to move your cursor.
7. Press the 2 navigation key to move the Line field and using the 3 and 4 navigation keys edit the default line
that will be used to call the Directory entry.
8. Press the Save softkey to save your changes.

Deleting Entries from the Directory
You can delete entries from the Directory in the following ways:
• Delete a single entry in the Directory
• Delete a specific number attached to a Directory entry
• Delete all entries in the Directory
To delete a single entry in the Directory
IP Phone UI
1. Press the

key.

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3. Press the Delete softkey. The following screen displays.

4. Press the Delete softkey again to delete the Directory entry.
5. Press the Cancel softkey to cancel the delete function.

To delete a specific number attached to a Directory entry
IP Phone UI
1. Press the

key.

2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Directory entry (or perform a search
for the entry as per the steps outlined in “Accessing and Using Your Directory” on page 123).
3. Press the 4 navigation key to move to the selection column of the respective entry and highlight a number using
the 2 and 5 navigation keys.
4. Press the Delete softkey. The following screen displays.

5. Press the Delete softkey again to delete the number.
6. Press the Cancel softkey to cancel the delete function.

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To delete all entries in the Directory
IP Phone UI
1. Press the

key.

2. Press the Delete softkey. The following screen displays.

3. Press the Delete All softkey to delete all the entries in the Directory.
4. Press the Cancel softkey to cancel the delete function.

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Downloading the Directory to Your PC
You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in
comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following is an example of a directorylist.csv file
in a spreadsheet application.

The file displays the name, phone number, and line number for each Directory entry.
Note:
Your System Administrator can populate your IP phone Directory with server directory files. Contact your System
Administrator for more details.
Downloading the Directory
Aastra Web UI
1. Click on Operation > Directory.

2. In the Directory field, click on Save As...
A download window displays.
3. Click OK.
4. Enter the location on your computer where you want to download the Directory and click Save.
The directorylist.csv file downloads to your computer.
5. Use a spreadsheet application to open and view the directorylist.csv file.

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Callers List
The Callers List is a stored log of your incoming calls. The 6867i telephone stores information on up to 200 incoming calls
in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered
or missed. Additional information such as the duration of the call, line used, and call features utilized during the call can
also be viewed.
You can view, scroll, and delete line items in the Callers List from the IP phone UI as wells as copy selected entries to the
Directory. You can also dial out directly using a displayed entry in the Callers List.
On the 6867i, you access the Callers List by the

key.

Callers List Key

The following table identifies and describes the various icons displayed in the Callers List.
Icon

Description
Indicates an incoming call that was answered.
Indicates an incoming call that was not answered.
Indicates the incoming unanswered call is a new missed call.
For more information see, “Copying Entries to the Directory” on page 134.

Notes:
• When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.
• If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name
in a softkey or the Directory, the Callers List display the same name and number.
• For details on the total number of Callers List entries currently stored on your phone, see “Phone Status via IP Phone
UI” on page 23.

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Managing Calls
Accessing and Using the Callers List
IP Phone UI
1. Press the

key.

2. Use the 5 and 2 keys to scroll through the entries in the Callers List.
3. Press 4 to see more detailed information about they Callers List entry.

Note:
The detailed view screen contains the picture ID of the caller (if available), the date and time of the incoming call,
whether or not the call was answered, the line on which the call was received, call duration (if the call was
answered), any applicable call feature indicators, and the caller ID details.
4. To dial the displayed number while in the Callers List, press the
any of the line keys.
5. To exit the Callers List, press the

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key,

button, press

, lift the handset, or press

key, or the Quit softkey.

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Managing Calls
Editing Entries in the Callers List
In the Callers List, pressing the EditNum softkey allows you to edit the entry’s number prior to dialing out or copying to
the Directory.
IP Phone UI
1. Press the

key.

2. Use the 5 and 2 keys to scroll through the entries in the Callers List.
3. Press the EditNum softkey.

4. Using the dialpad keys, edit the number.
Note:
To move the cursor one digit to the right, press the 4 navigation key. To erase one digit to the left of the cursor, press
the Backspace softkey.
5. To dial the new number, press the
button, press
, lift the handset, or press any of the line keys
or
6. To copy the new number to the Directory, press the Copy softkey.

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Managing Calls
Deleting Entries from the Callers List
You can delete individual entries from the Callers List or you can simply delete all entries in the Callers List.
To delete an individual entry from the Callers List
IP Phone UI
1. Press the

key.

2. Use the 5 and 2 keys to scroll through the entries in the Callers List.
3. Press the Delete softkey.

4. Press the DeleteItem softkey to erase the entry.

To delete all entries from the Callers List
IP Phone UI
1. Press the

key.

2. Use the 5 and 2 keys to scroll through the entries in the Callers List.
3. Press the Delete softkey.

4. Press the DeleteAll softkey to erase all items.

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Managing Calls
Copying Entries to the Directory
IP Phone UI
1. Press the

key.

2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Callers List entry.

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Managing Calls
Missed Calls Indicator
The IP phone has a missed calls indicator that increments the number of missed calls to the phone. The number of calls
that have not been answered increment on the phone’s Home screen as # Missed Calls.

As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
When the user accesses the Callers List, the missed calls message on the Home screen is cleared.
Viewing Missed Call Details in the Callers List
IP Phone UI
1. Press the

key.

2. Use the 2 and 5 navigation keys to scroll through the entries in the Callers List. The
missed call.

icon indicates a new

3. To exit the Callers List, press the
key,
key or the Quit softkey.
The missed calls message on the Home screen is cleared upon exit.

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Downloading the Callers List to Your PC
You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List,
the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following is an example of a callerlist.csv file in
a spreadsheet application. This file displays the name, phone number, and the line that the call came in on.

Downloading the Callers List
Aastra Web UI
1. Click on Operation > Directory.

2. In the Callers List field, click on Save As.
A download window displays.
3. Click OK.
4. Enter the location on your computer where you want to download the Callers List and click Save.
The callerslist.csv file downloads to your computer.
5. Use a spreadsheet application to open and view the Callers List.

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DND and Call Forward
The 6867i has a feature that allows you to configure DND and Call Forward for multiple accounts on the phone. You can set
specific modes for the way you want the phone to handle DND and Call Forward. The three modes you can set on the
phone for these features are:
• Account
• Phone
• Custom
The following paragraphs describe account-based DND and Call Forward:
• DND Configuration
• Call Forward Configuration

DND Configuration
DND is a feature on the phone that prevents the phone from ringing and receiving incoming calls. When DND is enabled
with Call Forward, any incoming calls can be forwarded to your voicemail or another number. See “Call Forward Configuration” on page 141 for more information about call forwarding to other numbers.
On the 6867i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three
modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone
(default), and Custom. DND performs according to the mode you set.
You can then configure a DND key (for the phone or for an expansion module) using the Aastra Web UI at the path, Operation > Softkeys and XML or Operation > Expansion Module . You can toggle DND on and off by pressing the key, or by
setting DND for a specific account at the path, Basic Settings > Account Configuration. Once you enable DND, the
icon displays on screen for the applicable account.

Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.
The following describes the key behavior for each DND mode.
• Account: The DND key toggles the account in focus on the IP phone UI to on or off.
• Phone (default): The DND key toggles all accounts on the phone to on or off.
• Custom: The DND key displays custom screens on the IP phone UI. The user can select whether to enable/disable DND
per account, enable DND on all accounts, or disable DND on all accounts.

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The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable DND on the IP phone.
Key LED Behavior for All Modes (Left Softkeys Only)

MWI LED Behavior for All Modes

DND key LED RED if current account in focus has DND on.
DND key LED off when current account in focus has DND disabled.

MWI LED on if current account in focus has DND on.
MWI LED off if current account in focus has DND off.

Note:
If you make changes to the configuration for DND via the IP phone UI, you must refresh the Aastra Web UI screen to see
the changes.

Configuring a DND Key
The following describes the process of configuring DND on your phone. To configure a DND key, see “Do Not Disturb
(DND) Key” on page 67.
Note:
If there is no DND key configured or if it has been removed, DND is disabled on the IP phone.

Configuring DND Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. In the DND Key Mode field, select a DND mode to use on the phone.
• Account: Sets DND for a specific account. DND key toggles the account in focus on the phone to on or off.
• Phone (default): Sets DND on for all accounts on the phone. DND key toggles all accounts on the phone to on or off.
• Custom: Sets the phone to display custom screens after pressing the DND key that list the account(s) on the phone.
The user can select a specific account for DND, turn DND on for all accounts, or turn DND off for all accounts.
Notes:
• If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as
if the mode was set to Phone.
• Using the Aastra Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting
of Account 1.
3. Click Save Settings.
The changes takes affect immediately without a reboot.

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4. Click on Basic Settings > Account Configuration.

5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box.
Notes:
• If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.
If you selected Phone mode, the first account allows you to change the DND status for all accounts.
• Number and name of accounts that display to this screen are dependant on the number and name of accounts
configured on the phone. Only your Administrator can create accounts for your phone. Contact your Administrator
for more information.
6. Click Save Settings.
The changes takes affect immediately without a reboot.

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Configuring DND Modes Using the IP Phone UI
After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following
procedure to enable/disable DND on the IP phone.
The following procedures assume you have already configured a DND key AND assumes there are multiple accounts
configured on the phone.
DND in Account Mode
IP Phone UI
1. From the Home screen press the 4 navigation key to move to the Line Selection screen.
2. Highlight the desired account using the 2 and 5 navigation keys.
3. Press the 3 navigation key to go back to the Home screen
4. With the account in focus on Home screen, press the DND softkey to toggle DND on or off for the account.

DND in Phone Mode (Default)
IP Phone UI
1. From the Home screen, press the DND softkey to toggle DND on or off for all accounts on the phone.

Note:
Enabling DND in Phone mode toggles all accounts on the phone to DND on.
DND in Custom Mode
IP Phone UI
1. From the Home screen, press the DND softkey.
The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all
accounts.

2. Use the 2 and 5 navigation keys to scroll through the accounts and press the
button to enable DND for the
selected account.
Note:
Press the All On or All Off softkeys to quickly enable or disable DND for all accounts.
3. Press the Save softkey to save your changes.

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Call Forward Configuration
Call Forward on the IP phone allows incoming calls to be forwarded to another destination.
On the 6867i, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can
set a Call Forward mode using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode:
Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.
You can configure Call Forward using the Aastra Web UI at the path, Basic Settings > Account Configuration, or you can configure Call Forward using the IP phone UI at the path, Options > Call Forward.
Using the Aastra Web UI at the path, Operation > Softkeys and XML or Operation > Programmable Keys, you can also configure a Call Forward key for the phone (or for an expansion module) to use as a shortcut for accessing the Call Forward
menu on the phone.
The following describes the behavior for each Call Forward mode.
• Account (default): The Account mode allows you to configure Call Forward on a per account basis. Pressing a configured Call Forward key applies to the account in focus.
• Phone: The Phone mode allows you to set the same Call Forward configuration for all accounts (All, Busy, and/or No
Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are greyed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the
phone.
• Custom: The Custom mode allows you to configure Call Forward for a specific account or all accounts. You can configure
a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6867i, you can set
all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll
softkey.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.
You can enable different Call Forward rules/modes independently (for example, you can set different phone numbers for
Busy, All, and NoAnswer modes and then turn them on/off individually).
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable Call Forward on the IP
phone.
Key LED Behavior for All Modes (Left Softkeys Only)

MWI LED Behavior for All Modes

Call Forward key LED RED if any Call Forward mode is enabled for the
account in focus.
Call Forward key LED off if all Call Forward modes are disabled for the
account in focus.

MWI LED on if any Call Forward mode is enabled for the account in
focus.
MWI LED off if all Call Forward modes are disabled for the account in
focus.

Note:
If you make changes to the configuration for Call Forward via the IP phone UI, you must refresh the Aastra Web UI
screen to see the changes.

Configuring a Call Forward Key
The following describes the process of configuring Call Forward on your phone. To configure a Call Forward key, see “Call
Forward Key” on page 81.

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Configuring Call Forward Using the Aastra Web UI
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. In the Call Forward Key Mode field, select a call forward mode to use on the phone.
• Account (default): The Account mode allows you to configure Call Forward on a per account basis. Pressing a
configured Call Forward key applies to the account in focus.
• Phone: The Phone mode allows you to set the same Call Forward configuration for all accounts (All, Busy, and/or
No Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In
the Aastra Web UI, only the account you configured is enabled. All other accounts are greyed out but set to the
same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all
accounts on the phone.
• Custom: The Custom mode allows you to configure Call Forward for a specific account or all accounts. You can
configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the
6867i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other
accounts using a CopytoAll softkey.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if
the mode was set to Phone.
3. Click Save Settings.
The changes takes affect immediately without a reboot.

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4. Click on Basic Settings > Account Configuration.

The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator.
5. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields:
• All
• Busy
• No Answer
The All option forwards all incoming calls for this account to the specified phone number regardless of the state of
the phone. The phone can be in the Busy or No Answer states, or can be in the idle state. The phone still forwards all
calls to the specified number.
The Busy option call forwards incoming calls only if the account is in the busy state. The calls are forwarded to the
specified phone number.
The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number
of rings. The call gets forwarded to the specified number.
Notes:
You can use the Busy and No Answer states together using different forwarding phone numbers. If these states are
enabled for an account (the All state is disabled), and the phone is in the busy state when a call comes in, the phone
can forward the call to the specified phone number (for example, voicemail). If there is no answer on the phone after
the specified number of rings, the phone can forward the call to a different specified number, such as a cell phone
number.
6. For each account, in the Value field, enter the phone number for which you want the incoming calls to forward to if
the phone is in the specified state.
If using the Account mode or Custom mode, you can enter different phone numbers for each account.
Notes:
• If you selected Account mode in Step 5, you can enable/disable each account or all accounts as applicable. You
can enter different phone number for each enabled state.
• If you selected Custom mode, you can enable/disable each account or all accounts as applicable. You can enter
different phone numbers for each enabled state.
• If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No
Answer) as Account 1 on the phone. In the Aastra Web UI, only Account 1 is enabled. All other accounts are greyed
out but use the same configuration as Account 1.
• Using the Aastra Web UI, if you make changes to Account 1, the changes apply to all accounts on the phone. Using
the IP phone UI, if you make changes to any other account other then Account 1, the changes also apply to all
accounts on the phone. When enabling a Call Forward state, you must specify a phone number for the phone to
Call Forward to. The number you specify applies to all accounts of the same mode.
• Number and name of accounts that display to this screen are dependant on the number and name of accounts
configured on the phone. The name for the account is specified by your System Administrator. Contact your System
Administrator for more information.

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7. For the No Answer state, in the No. Rings field, enter the number of times that the account rings before forwarding
the call to the specified number. Valid values are 1 through 20. Default is 1.
When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you
use the Aastra Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
8. Click Save Settings.
The changes takes affect immediately without a reboot.

Using Call Forward via the IP Phone UI
Once Call Forward is enabled on your phone, you can access the Call Forward menus by pressing a pre-configured Call
Forward key, or by selecting Options > Call Forward from the IP phone UI.
Call Forward in Account Mode
IP Phone UI
1. From the Home screen press the 4 navigation key to move to the Line Selection screen.
2. Highlight the desired account using the 2 and 5 navigation keys.
3. Press the 3 navigation key to go back to the Home screen
4. With the account in focus on Home screen, press the configured Call Fwd softkey or press
the Call Forward option and press the
button or Select softkey.
The Call Forward screen displays for the account you selected.

, navigate to

5. Enter forwarding numbers using the dialpad keys for any of the following states:
• All: Forwards all incoming calls for the respective account to the specified number.
• Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account
is currently engaged in another call.
• No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified
number of rings.
Notes:
• Pressing the 2 navigation key moves the selection to the next field/checkbox.
• If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take
precedence over Busy and No Answer.
• Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Call
Forward mode of that account. For example, if you have the cursor pointing at the All state and has a call forward
phone number configured, pressing the CopytoAll key assigns the same phone number to the Busy and No
Answer states as well.
6. If configuring a forwarding number for the No Answer state, navigate to the No. Rings field and press the 3 or
4 navigation keys to change the desired number of rings.

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Managing Calls
7. Using the 2 navigation key, move to the On checkbox beside the respective Call Forward mode and press the
button to enable the Call Forward mode.
8. Press the Save softkey to save your changes.

Call Forward in Phone Mode
IP Phone UI
1. Press the configured Call Fwd softkey or press
, navigate to the Call Forward option and press the
button or Select softkey.
The Call Forward screen displays and is applicable to all accounts configured on the phone.

2. Enter forwarding numbers using the dialpad keys for any of the following states:
• All: Forwards all incoming calls for the respective account to the specified number.
• Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account
is currently engaged in another call.
• No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified
number of rings.
Notes:
• Pressing the 2 navigation key moves the selection to the next field/checkbox.
• If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take
precedence over Busy and No Answer.
• Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Call
Forward mode of that account. For example, if you have the cursor pointing at the All state and has a call forward
phone number configured, pressing the CopytoAll key assigns the same phone number to the Busy and No
Answer states as well.
3. If configuring a forwarding number for the No Answer state, navigate to the No. Rings field and press the 3 or
4 navigation keys to change the desired number of rings.
4. Using the 2 navigation key, move to the On checkbox beside the respective Call Forward mode and press the
button to enable the Call Forward mode.
5. Press the Save softkey to save your changes.

Note:
In Phone mode, the configuration applies to all the accounts on the phone.

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Call Forward in Custom Mode
IP Phone UI
1. Press the configured Call Fwd softkey or press
button or Select softkey.
The Call Forward screen displays.

, navigate to the Call Forward option and press the

2. Press the 3 or 4 navigation keys to change to the desired account.
Note:
Select All Accounts if you want your changes to be made to all the accounts configured on the phone.
3. Enter forwarding numbers using the dialpad keys for any of the following states:
• All: Forwards all incoming calls for the respective account to the specified number.
• Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account
is currently engaged in another call.
• No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified
number of rings.
Notes:
• Pressing the 2 navigation key moves the selection to the next field/checkbox.
• If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take
precedence over Busy and No Answer.
• Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Call
Forward mode of that account. For example, if you have the cursor pointing at the All state and has a call forward
phone number configured, pressing the CopytoAll key assigns the same phone number to the Busy and No
Answer states as well.
4. If configuring a forwarding number for the No Answer state, navigate to the No. Rings field and press the 3 or
4 navigation keys to change the desired number of rings.
5. Using the 2 navigation key, move to the On checkbox beside the respective Call Forward mode and press the
button to enable the Call Forward mode.
6. Press the Save softkey to save your changes.

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Additional Features
This section describes additional features you can use on the 6867i phone.

Display DTMF Digits
A feature on the 6867i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP
phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.
DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is
also known as touchtone dialing. Each key you press on your phone generates two tones of specific frequencies. One tone
is generated from a high-frequency group of tones and the other from a low frequency group.
If you enable the Display DTMF Digits parameter, the digits you are dialing from the dialpad or softkey display to the IP
phone’s LCD display. This parameter is disabled by default (no digits display when dialing).
You can enable the Display DTMF Digits parameter using the Aastra Web UI.

Configuring Display of DTMF Digits
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. Enable the Display DTMF Digits field by checking the check box.
Disable this field by unchecking the box (default is disabled).
3. Click Save Settings to save your settings.

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Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into
the phone.
You can configure this feature using the Aastra Web UI.

Configuring Call Waiting Tone
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. The Play Call Waiting Tone field is enabled by default. To disable this field, uncheck the box.
3. Click Save Settings to save your settings.

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Additional Features

Stuttered Dial Tone
You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone.
You can configure this feature using the Aastra Web UI.

Configuring Stuttered Dial Tone
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. The Stuttered Dial Tone field is enabled by default. To disable this field, uncheck the box.
3. Click Save Settings to save your settings.

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Additional Features

XML Beep Support
Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application
using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no
beep is heard when the XML application arrives to the phone.
If your System Administrator has set a value for this feature in a custom XML application or in the configuration files, the
value you set in the Aastra Web UI overrides the Administrator’s setting. Setting and saving the value in the Aastra Web
UI applies to the phone immediately.

Configuring XML Beep Support
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. The XML Beep Support field is enabled by default. To disable this field, uncheck the box.
3. Click Save Settings.

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Additional Features

Status Scroll Delay
Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between
the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field
at the path Basic Settings > Preferences > General. The default time is 5 seconds for each message to display before scrolling
to the next message. You can increase or decrease this time as required. Setting and saving the value in the Aastra Web UI
applies to the phone immediately.

Configuring Status Scroll Delay
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. Enter a value in the Status Scroll Delay (seconds) field. Valid values are: 1 to 25 seconds. Default is 5 seconds.
3. Click Save Settings to save our changes.

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Switch UI Focus to Ringing Line
You can configure a feature on the 6867i that controls the behavior of the phone when it receives an incoming call when
it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the
phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality
so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI.

Configuring Switch Focus to Ringing Line
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. The Switch Focus to Ringing Line field is enabled by default. To disable this field, uncheck the box.
3. Click Save Settings to save your settings.

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Additional Features

Call Hold Reminder During Active Calls
The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active
call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the
you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you
that there is still a call on hold on Line 1.
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold.
You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Aastra Web UI.

Configuring Call Hold Reminder During Active Calls
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. The Call Hold Reminder During Active Calls field is disabled by default. To enabled this field, check the box.
When this feature is enabled, a reminder tone is heard on the active call when another call is on hold. When disabled,
a ring splash is heard when the active call hangs up and there is still a call on hold.
3. Click Save Settings.

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Call Hold Reminder (on single hold)
On the 6867i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you
put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring
splash periodically for the single call on hold. When disabled, no reminder ring splash is audible.
You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI.

Configuring Call Hold Reminder
Aastra Web UI
1. Click on Basic Settings > Preferences > General

2. The Call Hold Reminder field is disabled by default. To enabled this field, check the box.
When this feature is enabled, the reminder ring splash timer starts as soon as you put a call on hold (even when no
other calls are active on the phone). The phone initiates a reminder ring splash periodically for the single call on hold.
When disabled, no reminder ring splash is audible.
3. Click Save Settings.

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Call Waiting Tone Period
You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call
using the parameter Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the
active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call.
You can enable or disable this feature in the Aastra Web UI.

Configuring Call Waiting Tone Period
Aastra Web UI
1. Click on Basic Settings > Preferences > General

2. In the Call Waiting Tone Period field, enter a time period, in seconds, that the call waiting tone will be audible on an
active call when another call comes in. Default is 0 seconds.
When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter. For example,
if set to 30 the call waiting tone plays every 30 seconds. When set to 0, the call waiting tone is audible only once on
the active call.
3. Click Save Settings.

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Goodbye Key Cancels Incoming Calls
The 6867i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming
calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming
Call and is configurable via the Aastra Web UI.
If you enable this parameter, which is the default, pressing the
are on an active call. When you disable this parameter, pressing the

key rejects calls coming into the phone while you
key hangs up the active call.

Configuring Goodbye Key to Cancel Incoming Calls
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. The Goodbye Key Cancels Incoming Call field is enabled by default. To disable this field, uncheck the box.
3. Click Save Settings to save your settings.

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Additional Features

Message Waiting Indicator
You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you
configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED
for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9).
You configure the MWI using the Aastra Web UI.

Configuring Message Waiting Indicator
Aastra Web UI
1. Click on Basic Settings > Preferences > General.

2. The Message Waiting Indicator Line field is set to ALL lines by default. If required, change the setting to a specific
line by selecting a line from the list. Valid values are All and lines 1 through 9.
3. Click Save Settings.

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Incoming Intercom Call Features
By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom
key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also
mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts
the active call on hold and answers the intercom call.
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following
parameters using the Aastra Web UI:
• Auto Answer
• Microphone Mute
• Play Warning Tone
• Allow Barge In

Auto-Answer/Play Warning Tone
The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If
Auto-Answer is enabled, the phone automatically answers an incoming intercom call. If Play Warning Tone is also enabled, the phone plays a tone to alert you before answering the intercom call. If Auto-Answer is disabled, the phone
treats the incoming intercom call as a normal call. Auto-Answer and Play Warning Tone are enabled by default.
Note:
Your Administrator can set a time period delay before the phone automatically answers. Contact your System Administrator for more information.

Microphone Mute
You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller. If you want
to mute the intercom call, you enable this feature. If you want to unmute (or hear the intercom call), you disable this feature. Microphone Mute is enabled by default.

Allow Barge In
You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call. The Allow
Barge In parameter controls this feature. When you enable the this parameter, which is the default value, an incoming
intercom call takes precedence over any active call, by placing the active call on hold and automatically answering the
intercom call. When you disable this parameter, and there is an active call, the phone treats an incoming intercom call
like a normal call and plays the call warning tone. Allow Barge In is enabled by default.

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Additional Features
Configuring Incoming Intercom Settings
Aastra Web UI
1. Click on Basic Settings > Preferences > Incoming Intercom Settings.

2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for
answering Intercom calls. To disable this field, uncheck the box.
Note:
If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call.
3. The Microphone Mute field is enabled by default. The microphone is muted on the IP phone for Intercom calls
made by the originating caller. To disable this field, uncheck the box.
4. The Play Warning Tone field is enabled by default. If Auto-Answer is enabled, the phone plays a warning tone when
it receives in incoming intercom call. To disable this field, uncheck the box.
5. The Allow Barge In field is enabled by default. If Allow Barge In is enabled, the phone puts an active call on hold
and answers the incoming Intercom call. To disable this field, uncheck the box.
6. Click Save Settings to save your settings.

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Group RTP Paging
You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5
multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
The 6867i in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging
message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
The recipient can drop the incoming page if required. The recipient can also set DND to ignore any incoming pages.
For incoming RTP multicasts, the ringing display is dependant on the setting for the Allow Barge In parameter (see
“Allow Barge In” on page 158). If this parameter is disabled, and there is no other call on the phone, then the paging is
automatically played via the default audio device.
If there is an existing call on the phone, the call initially displays in the ringing state. The user has the option to
accept/ignore the call. If the Allow Barge In parameter is enabled, the RTP multicast call barges in, and any existing calls
are put on hold.
If an RTP multicast session already exists on the phone, and the phone receives another incoming RTP multicast session,
the priority is given to the first multicast session and the second multicast session is ignored. The behavior for the incoming calls in this case is also based on the setting for the Allow Barge In parameter. The incoming call is handled as if there
were an existing call already on the phone.

Configuring Group RTP Paging
Aastra Web UI
1. Click on Basic Settings > Preferences > Group Paging RTP Settings.

2. In the Paging Listen Addresses text box, enter the multicast IP address(es) and port number on which the phone
listens for incoming multicast RTP packets.
Enter the IP address in dotted decimal format.
(for example, 239.0.1.15:10000,239.0.1.20:15000)
You can enter up to 5 listening multicast addresses.
If this field is blank, the paging listening capability is disabled on the phone.
Notes:
• Recipient of a paging call can set a global DND to ignore any incoming pages.
• For incoming paging, the phone uses the Intercom configuration settings. The incoming page is dependant on
the Allow Barge In parameter setting and the idling/on call state.
3. Click Save Settings.

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Additional Features

Shared Call Appearance (SCA) Call Bridging
Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is
the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones
with the same extension button by simply putting the call on hold at one phone and picking it up on the other. Status
LEDs light and flash in unison, allowing all people sharing the extension to see the status at a glance.
The phones include an enhanced SCA for the call managers that support call bridging and allows two or more SCA users
to be connected in a call with a third party.
Refer to the following example.
SCA phone 1 answers.
When 2 and 3 pickup,
1 can hang up.
Phone A calls the SCA number
and all the phones in the SCA
environment ring.

Note: A user can place a call on hold while in an SCA bridged call, by pressing the SCA line key.

SCA phone 2 joins by
pressing SCA line. When
phone 1 hangs up, 2 is still
connected. Phone 2 can
press the line key to
put SCA call on hold
leaving 3 still connected
to 1.
SCA phone 3 joins by
pressing SCA line. When
phone 1 hangs up, 3 is still
connected. Phone 3 can
press the line key to
put SCA call on hold
leaving 2 still connected
to 1.

Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the
SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones. Existing SCA parties in a
bridge or one-to-one call hear an audible beep when another party has joined the call.
Note:
Your Administrator must enable/disable the beep on the server-side.
If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this
functionality enabled, an error message displays to the LCD on the phone.
The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if
required. Contact your System Administrator for more information.
Keys States and LED/Button Behavior
There are two call states on the phones that support SCA bridging:
• Bridge-active - A bridged call is in progress
• Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
The following tables provide the key states and LED/image behavior in an SCA bridge call for users involved in an SCA call
(local) and users not involved in the SCA call (remote).

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Line Keys
State

Line LED for Local

Line LED for Remote

Idle

Off

Seized

Solid Green

Solid Red

Progressing (outgoing call)

Green

Solid Red

Alerting (incoming call)

Flashing Red

Off

Active

Solid Green

Solid Red

Held

Slow Flashing Green

Slow Flashing Red

Hold Private

Slow Flashing Green

Solid Red

Bridge-Active

Solid Green

Solid Red

Bridge-Held

Slow Flashing Green

Solid Red

Softkeys
State

Softkey Image for Local

Softkey LED for Local

Softkey Image for Remote Softkey LED for Remote

Idle

Off

Seized

Solid Red

Progressing (outgoing call)

Solid Red

Alerting (incoming call)

Flashing Red

N/A

Active

Solid Red

Held

Slow Flashing Red

Slow Flashing Red
(Blinking)

(Blinking)
Hold Private

Slow Flashing Red

Solid Red
(Blinking)

(Blinking)
Bridge-Active

Solid Red

Bridge-Held

Slow Flashing Red

Solid Red

(Blinking)

Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your
Administrator. Contact your System Administrator for more information.
If these have not been set up, you can dial any star code commands on the 6867i phone the same way you would on a
regular telephone.

Other Features
A multitude of other features are available depending on whether or not your System Administrator has configured
them for use. Contact your System Administrator for feature availability and usage information.

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Model M680i Expansion Module
The 6867i IP phone offers an optional M680i Expansion Module that attaches to the right side of the phone to provide
additional programmable keys.

The M680i provides 16 softkeys on the dialpad. Each key provides an LED for indicating call status. The M680i provides a
paper label for convenient key labelling.
The M680i Expansion Module keys support the following functions:
• None

• Call Forward

• Line

• BLF/Xfer

• Speed Dial

• Speed Dial/Xfer

• Do Not Disturb (DND)

• Speed Dial/Conf

• Busy Lamp Field (BLF)

• Directory

• BLF/List

• Callers List

• Auto Call Distribution (ACD)

• Redial

• Extensible Markup Language (XML)

• Conference

• Flash

• Transfer

• Sprecode

• Intercom (Icom)

• Park

• Phone Lock

• Pickup

• Paging

• Last Call Return

• Empty

You can configure the keys using the Aastra Web UI at the path, Operation > Expansion Module when an Expansion
Module is attached to the 6867i IP phone.
Note:
For more information about configuring the expansion module keys with these functions, see the “Configuring
Softkeys” on page 57.

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Model M680i Expansion Module

Using the Expansion Modules
M680i Expansion Module
After configuring the softkeys on the M680i Expansion Module, you can record the name of the key on the paper labels
provided with the Expansion Module. Press the key you want to use when applicable.
Services
Directory
DND
Home (Speeddial)
John (Speeddial)
Mary (Speeddial)

Press to
initiate
function

Note:
For more information about installing the M680i Expansion Modules on your phone, see the Aastra M680i Expansion
Module Quick Start Guide and Aastra M680i Expansion Module Installation Guide.

Press-and-Hold to Create a Speed Dial Key
You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure
a speed dial key on the phone. For details on creating a speed dial key, see “Speed Dial Key” on page 62.

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Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can
obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet
locally to your phone. See the Connecting to the Network and to Power section in the Aastra 6867i Installation Guide
for details.

Why is my speakerphone not working?
If you press the
button and the speaker light flashes and you do not hear dial tone through the speaker, the Audio
Mode option in the phone has been set up for headset use. Press
a second time and if the light goes out, the
phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear a dial tone, the
phone has been set up so that you can alternate between the speakerphone and the headset by pressing
. See
“Audio Mode” on page 45 for instructions on how to change the Audio Mode option.

Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer
to the Installation and Setup section in the Aastra 6867i Installation Guide.

Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the
volume button when the phone is on-hook and idle.

Why is the light not coming on with a new voicemail message?
Your phone system or service provider must provide the visual message waiting service for this function to work. Check
with your System Administrator for more information.

Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the Connecting a Handset
or Headset section in the Aastra 6867i Installation Guide for information.

How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in “Finding Your Phone’s IP Address” on page 25.

Why does my phone display the No Service message?
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System
Administrator for more information.

How do I change my user password?
You can change the user password from the IP phone UI or the Aastra Web UI. See “Password”on page 40 and “Configuring
Lock Settings Using the Aastra Web UI”on page 42 for more information.

Why does my phone display Bad Encrypted Config?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed. Report this error to your System Administrator.

41-001524-00 REV00 – 04.2014

165

Troubleshooting Solutions
How do I restart the IP phone?
You can restart the phone from the IP phone UI or through the Aastra Web UI. See “Restarting Your Phone Using the IP
Phone UI”on page 53 and “Restarting Your Phone Using the Aastra Web UI”on page 53 for more information.

How do I lock my phone?
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the
following:
• At the path Options > Phone Lock on the IP phone UI. See “Phone Lock”on page 40 for more information.
• At the path Operations > Phone Lock on the Aastra Web UI. See “Configuring Lock Settings Using the Aastra Web UI”on
page 42 for more information.
• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see
“Paging Key” on page 98.

166

41-001524-00 REV00 – 04.2014

Limited Warranty
(Not applicable in Australia – see below for Limited Warranty in Australia)
Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional
specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).
If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may
be refurbished, or may contain refurbished materials. If it is necessary to replace the product, it may be replaced with a
refurbished product of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or replaced product
until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original Warranty Period, whichever is later. Proof of the original purchase date is to
be provided with all products returned for warranty repairs.

Warranty Repair Services
Should the product fail during the Warranty Period;
• In North America, please call 1-800-574-1611 for further information.
• Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this product for warranty service, you must present
proof of purchase.

After Warranty Service
Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping
instructions:
• In North America, contact our service information number: 1-800-574-1611.
• Outside North America, contact your sales representative.
Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. This restriction applies during and after the Warranty Period. Unauthorized repair will void the warranty.

41-001524-00 REV00 – 04.2014

Warranty-1

Limited Warranty (Australia Only)
The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be
entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional specification relating to such products during a one (1) year period
from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and
as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within
the Warranty Period.

Repair Notice
To the extent that the product contains user-generated data, you should be aware that repair of the goods may result in
loss of the data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods. If it is necessary to replace the product under this limited
warranty, it may be replaced with a refurbished product of the same design and color.
If it should become necessary to repair or replace a defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or replaced product until the expiration of ninety (90) days from the
date of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original
Warranty Period, whichever is later. Proof of the original purchase date is to be provided with all products returned for
warranty repairs.

Exclusions
Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This
warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will
not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
To the extent permitted by law, Aastra shall not be liable for any incidental damages, including, but not limited to, loss,
damage or expense directly or indirectly arising from your use of or inability to use this product, either separately or in
combination with other equipment. This paragraph, however, is not intended to have the effect of excluding, restricting
or modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer
Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to
comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.

Warranty-2

41-001524-00 REV00 – 04.2014

Limited Warranty (Australia Only)

Warranty Repair Services
Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express
warranty, please contact the Aastra authorized reseller who sold you this product (details as per the invoice) and
present proof of purchase. You will be responsible for shipping charges, if any.
Manufacturer: Aastra Telecom Australia Pty Ltd
745 Springvale Road
Mulgrave VIC 3170
ABN 16 140 787 195
Phone: +61 3 8562 2700
Limitation of Liability for Products not of a kind ordinarily acquired for personal, domestic or household use or
consumption (e.g. goods/services ordinarily supplied for business-use)
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance
with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services (whether
for tort (including negligence), statute, custom, law or on any other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010
(the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of
the ACL to a supply of goods or services.

After Warranty Service
Aastra offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further
information and shipping instructions contact:
Aastra Telecom Australia Pty Ltd
745 Springvale Road
Mulgrave VIC 3170
ABN 16 140 787 195
Phone: +61 3 8562 2700

Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. Unauthorized repair will void this express warranty.

41-001524-00 REV00 – 04.2014

Warranty-3

Appendix A - Time Zone Codes
The following table identifies the time zone name and time zone code to use on the IP phone.

Time Zone Name/Time Zone Code Table
Time Zone Name

Time Zone Code

AD-Andorra
AE-Dubai
AG-Antigua
AI-Anguilla
AL-Tirane
AN-Curacao
AR-Buenos Aires
AS-Pago Pago
AT-Vienna
AU-Lord Howe
AU-Tasmania
AU-Melbourne
AU-Sydney
AU-Broken Hill
AU-Brisbane
AU-Lindeman
AU-Adelaide
AU-Darwin
AU-Perth
AW-Aruba
AZ-Baku

CET
GST
AST
AST
CET
AST
ART
BST
CET
LHS
EST
EST
EST
CST
EST
EST
CST
CST
WST
AST
AZT

BA-Sarajevo
BB-Barbados
BE-Brussels
BG-Sofia
BM-Bermuda
BO-La Paz
BR-Noronha
BR-Belem
BR-Fortaleza
BR-Recife
BR-Araguaina
BR-Maceio
BR-Sao Paulo
BR-Cuiaba
BR-Porto Velho
BR-Boa Vista
BR-Manaus
BR-Eirunepe
BR-Rio Branco
BS-Nassau
BY-Minsk
BZ-Belize

EET
AST
CET
EET
AST
BOT
FNT
BRT
BRT
BRT
BRS
BRT
BRS
AMS
AMT
AMT
AMT
ACT
ACT
EST
EET
CST

A-1

41-001524-00 REV00 – 04.2014

Appendix A - Time Zone Codes
Time Zone Name

Time Zone Code

CA-Newfoundland
CA-Atlantic
CA-Eastern
CA-Saskatchewan
CA-Central
CA-Mountain
CA-Pacific
CA-Yukon
CH-Zurich
CK-Rarotonga
CL-Santiago
CL-Easter
CN-Beijing
CO-Bogota
CR-Costa Rica
CU-Havana
CY-Nicosia
CZ-Prague

NST
AST
EST
EST
CST
MST
PST
PST
CET
CKS
CLS
EAS
CST
COS
CST
CST
EES
CET

DE-Berlin
DK-Copenhagen
DM-Dominica
DO-Santo Domingo

CET
CET
AST
AST

EE-Tallinn
ES-Madrid
ES-Canary

EET
CET
WET

FI-Helsinki
FJ-Fiji
FK-Stanley
FO-Faeroe
FR-Paris

EET
NZT
FKS
WET
CET

GB-London
GB-Belfast
GD-Grenada
GE-Tbilisi
GF-Cayenne
GI-Gibraltar
GP-Guadeloupe
GR-Athens
GS-South Georgia
GT-Guatemala
GU-Guam
GY-Guyana

GMT
GMT
AST
GET
GFT
CET
AST
EET
GST
CST
CST
GYT

HK-Hong Kong
HN-Tegucigalpa
HR-Zagreb
HT-Port-au-Prince
HU-Budapest

HKS
CST
CET
EST
CET

IE-Dublin
IS-Reykjavik
IT-Rome

GMT
GMT
CET

JM-Jamaica
JP-Tokyo

EST
JST

KY-Cayman

EST

41-001524-00 REV00 – 04.2014

A-2

Appendix A - Time Zone Codes
Time Zone Name

Time Zone Code

LC-St Lucia
LI-Vaduz
LT-Vilnius
LU-Luxembourg
LV-Riga

AST
CET
EET
CET
EET

MC-Monaco
MD-Chisinau
MK-Skopje
MQ-Martinique
MS-Montserrat
MT-Malta
MU-Mauritius
MX-Mexico City
MX-Cancun
MX-Merida
MX-Monterrey
MX-Mazatlan
MX-Chihuahua
MX-Hermosillo
MX-Tijuana

CET
EET
CET
AST
AST
CET
MUT
CST
CST
CST
CST
MST
MST
MST
PST

NI-Managua
NL-Amsterdam
NO-Oslo
NR-Nauru
NU-Niue
NZ-Auckland
NZ-Chatham

CST
CET
CET
NRT
NUT
NZS
CHA

OM-Muscat

GST

PA-Panama
PE-Lima
PL-Warsaw
PR-Puerto Rico
PT-Lisbon
PT-Madeira
PT-Azores
PY-Asuncion

EST
PES
CET
AST
WET
WET
AZO
PYS

RO-Bucharest
RU-Kaliningrad
RU-Moscow
RU-Samara
RU-Yekaterinburg
RU-Omsk
RU-Novosibirsk
RU-Krasnoyarsk
RU-Irkutsk
RU-Yakutsk
RU-Vladivostok
RU-Sakhalin
RU-Magadan
RU-Kamchatka
RU-Anadyr

EET
EET
MSK
SAM
YEK
OMS
NOV
KRA
IRK
YAK
VLA
SAK
MAG
PET
ANA

SE-Stockholm
SG-Singapore
SI-Ljubljana
SK-Bratislava
SM-San Marino
SR-Paramaribo
SV-El Salvador

CET
SGT
CET
CET
CET
SRT
CST

A-3

41-001524-00 REV00 – 04.2014

Appendix A - Time Zone Codes
Time Zone Name

Time Zone Code

TR-Istanbul
TT-Port of Spain
TW-Taipei

EET
AST
CST

UA-Kiev
US-Eastern
US-Central
US-Mountain
US-Pacific
US-Alaska
US-Aleutian
US-Hawaii
UY-Montevideo

EET
EST
CST
MST
PST
AKS
HAS
HST
UYS

VA-Vatican

CET

YU-Belgrade

CET

41-001524-00 REV00 – 04.2014

A-4

Index
Numerics
6867i
additional features of ...................................................................................147
features of .............................................................................................................1
line settings ....................................................................................................... 55
making calls .....................................................................................................102
requirements of ...................................................................................................2

A
Aastra Web UI
Basic Settings parameters ............................................................................ 22
Operaton parameters ..................................................................................... 21
phone status ...................................................................................................... 21
about this guide ..........................................................................................................1
ACD key ....................................................................................................................... 71
allow barge-in, for intercom ..............................................................................158
answering incoming calls ...................................................................................109
audio mode ............................................................................................................... 45
auto-answer, for intercom ..................................................................................158

B
bad encrypted config ..........................................................................................165
BLF key ........................................................................................................................ 68
BLF List, setting softkey for .................................................................................. 69
BLF, setting softkey for .......................................................................................... 68
BLF/Xfer ....................................................................................................................... 82
BLF/Xfer key ............................................................................................................... 82
BLF/Xfer, softkeys for .............................................................................. 83, 84, 86

C
Call Forward key ...................................................................................................... 81
call forwarding, softkeys for ................................................................................ 81
call hold reminder .................................................................................................154
call hold reminder during active calls ............................................................153
call waiting tone ....................................................................................................148
call waiting tone period ......................................................................................155
callers list ..................................................................................................................130
deleting entries in .........................................................................................133
downloading to phone .....................................................................129, 136
editing ...............................................................................................................132
storage ................................................................................................................. 24
using ...................................................................................................................131
Callers List key ....................................................................................90, 92, 94, 95
callers list, softkey for .......................................................................91, 93, 94, 95
calls
conferencing ...................................................................................................116
ending ...............................................................................................................121
receiving ...........................................................................................................109
transferring ......................................................................................................111
conference key ............................................................................................................5
conferencing
centralized ........................................................................................................120
ending ...............................................................................................................121
joining two active calls ................................................................................119
local ....................................................................................................................116
transfer remaining parties ..........................................................................121

D
deleting a key ..........................................................................................................101

Index-1

Detailed-View Call screen .....................................................................................13
dial plan, emergency ..............................................................................................54
dial tones, stuttered ............................................................................................. 149
dialing a number ................................................................................................... 102
dialing screen ............................................................................................................11
dialing, pre-dialing a number ........................................................................... 102
dialpad, live ................................................................................................................52
Directory key .........................................................................................................4, 88
directory key, softkey for .......................................................................................89
directory list ............................................................................................................ 122
adding and editing entries ........................................................................ 124
downloading to PC ....................................................................................... 129
limitations for ................................................................................................. 125
storage .................................................................................................................24
DND key .......................................................................................................................67
DND, enabling/disabling .......................................................................... 137, 141
documentation ........................................................................................................... 1
DTMF digits, displaying ...................................................................................... 147

E
emergency dial plan, defining ............................................................................54
Empty key ................................................................................................................ 100
empty key, softkey for ......................................................................................... 100
expansion module, M680i ................................................................................. 163

F
Flash key ......................................................................................................................76

G
getting started ............................................................................................................ 7
goodbye key ................................................................................................................ 4
Goodbye key cancels incoming call ............................................................... 156
group RTP paging ................................................................................................. 160

H
handling calls ......................................................................................................... 110
headset ........................................................................................................................46
headset mic ............................................................................................................. 103
headset mode ...........................................................................................................45
headset, using ........................................................................................................ 103
headset/speaker mode ..........................................................................................45
held calls, retrieving ............................................................................................. 111
hold key ......................................................................................................................... 4
hold, automatic ..................................................................................................... 111
Home screen ..............................................................................................................10
Home screen, indicators and messages ..........................................................10

I
Indication of transferred calls ........................................................................... 115
installation and setup ............................................................................................... 2
intercom calls, incoming call features ........................................................... 158
Intercom key, softkey for .......................................................................................96
Intercom, using ...................................................................................................... 104
IP address, finding ................................................................................. 25, 26, 165

K
keys
ACD key ...............................................................................................................71
BLF key .................................................................................................................68
BLF List key .........................................................................................................69

41-001524-00 REV00 – 04.2014

Index
BLF/Xfer key ....................................................................................................... 82
Call Forward key .............................................................................................. 81
callers list ................................................................................................4, 90, 92
Callers List key ........................................................................................... 94, 95
conference ............................................................................................................5
deleting ............................................................................................................. 101
description ............................................................................................................4
dialpad ....................................................................................................................6
directory .................................................................................................................4
Directory key ..................................................................................................... 88
DND key .............................................................................................................. 67
Empty key ......................................................................................................... 100
Flash key ............................................................................................................. 76
goodbye .................................................................................................................4
hold .........................................................................................................................4
Intercom key ..................................................................................................... 96
Last Call Return (lcr) ........................................................................................ 80
line ...........................................................................................................................4
Line key ............................................................................................................... 61
mute ........................................................................................................................4
navigation .............................................................................................................4
options ...................................................................................................................4
Paging key .......................................................................................................... 98
Park and Pickup keys ...................................................................................... 78
Phone Lock key ................................................................................................ 97
presence ........................................................................................................ 5, 56
redial .......................................................................................................................4
speaker ...................................................................................................................4
Speed Dial/Conf key ....................................................................................... 86
Speed Dial/Xfer key ........................................................................................ 84
Sprecode key ..................................................................................................... 77
transfer ...................................................................................................................4
volume control ....................................................................................................4
XML key ............................................................................................................... 74

L
language
latin 2 character set ........................................................................................ 34
overview ............................................................................................................. 28
specifying on IP phone ........................................................................... 28, 29
last call return, softkeys for .................................................................................. 80
LCR key ........................................................................................................................ 80
Line key ....................................................................................................................... 61
line keys .........................................................................................................................4
Line Selection screen ............................................................................................. 12
line, setting a softkey for ....................................................................................... 61
lock ............................................................................................................................... 40
lock/unlock the phone ................................................................................ 40, 166

M
making calls .............................................................................................................102
managing calls .......................................................................................................122
message waiting indicator, configuring .......................................................157
microphone mute, for intercom ......................................................................158
microphone volume, headset ............................................................................ 46
missed calls indicator
accessing and clearing ................................................................................ 135
overview ........................................................................................................... 135
Multi-View Call screen ........................................................................................... 14
mute key ........................................................................................................................4

N
navigation keys ...........................................................................................................4
network disconnected .............................................................................................9
no service .................................................................................................................165

41-001524-00 REV00 – 04.2014

O
on-hold calls ........................................................................................................... 110
options
setting via the phone UI ................................................................................ 17
setting via the Web UI .................................................................................... 20
options key ................................................................................................................... 4

P
Paging key ..................................................................................................................98
paging, softkeys for .................................................................................................98
Park key .......................................................................................................................78
park/pickup, using on the IP phone ..................................................................79
password .....................................................................................................................40
password, resetting user’s ....................................................................................43
phone lock ..................................................................................................................40
Phone Lock key .........................................................................................................97
plugging in the phone ............................................................................................. 7
presence key .........................................................................................................5, 56
presence key, using .................................................................................................56

R
redial key ....................................................................................................................... 4
redial list storage ......................................................................................................24
RTP paging, group ................................................................................................ 160

S
softkey, more .............................................................................................................12
softkeys ........................................................................................................................57
Software License Agreement .................................................................................ii
speaker key .................................................................................................................. 4
speaker mode ...........................................................................................................45
speaker/headset mode ..........................................................................................45
speed dial
assigning as softkey or programmable key ............................................ 62
creating from Dialpad Speed Dial in Web UI ......................................... 66
creating using function keys ........................................................................ 65
creating using Speed Dial Edit .................................................................... 64
prefix ..................................................................................................................... 62
press-and-hold .................................................................................................. 63
Speed Dial key ..........................................................................................................62
speed dial/Xfer ..........................................................................................................84
Speed Dial/Xfer key .................................................................................................84
Sprecode key .............................................................................................................77
sprecode, setting key for .......................................................................................77
star codes ................................................................................................................. 162
starting up the phone .............................................................................................. 7
status scroll delay ................................................................................................. 151
storage
callers list ............................................................................................................. 24
directory .............................................................................................................. 24
redial list .............................................................................................................. 24
switch UI focus to ringing line .......................................................................... 152

T
time and date ............................................................................................................35
time and date format .............................................................................................35
transfer key .................................................................................................................. 4
transferring calls
blind ....................................................................................................................111
consultative ......................................................................................................111
indication of .....................................................................................................115
troubleshooting solutions ................................................................................. 165
changing user password .............................................................................165
display blank ....................................................................................................165
finding IP address ..........................................................................................165

Index-2

Index
handset not working ....................................................................................165
locking/unlocking phone ...........................................................................166
no dial tone ......................................................................................................165
no ring ...............................................................................................................165
no speakerphone ...........................................................................................165
phone displays "Bad Encrypted Config" ................................................165
phone displays "No Service" ......................................................................165
restarting the phone ....................................................................................166
using services ..................................................................................................165
VM message light not working .................................................................165

U
UI, navigation ............................................................................................................ 15
UI, overview ............................................................................................................... 10
Using ............................................................................................................................ 67

Index-3

V
voicemail .................................................................................................................. 109
volume control keys .................................................................................................. 4

W
warning tone, for Intercom ............................................................................... 158
warranty exclusions .................................................................................................. 1
Web UI, using .............................................................................................................20

X
XML beep support ................................................................................................ 150
XML key .......................................................................................................................74
XML services, accessing .........................................................................................75

41-001524-00 REV00 – 04.2014

Disclaimer
Aastra will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use. While every effort has been made to ensure accuracy, Aastra
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright © 2014 Mitel Networks Corporation, www.aastra.com.

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : Yes
Author                          : Mitel Networks Corporation
Create Date                     : 2014:04:03 16:36:54-04:00
Modify Date                     : 2014:04:03 16:37:18-04:00
Subject                         : User Guide Release 3.3.1 SP3
XMP Toolkit                     : Adobe XMP Core 4.2.1-c043 52.372728, 2009/01/18-15:08:04
Metadata Date                   : 2014:04:03 16:37:18-04:00
Format                          : application/pdf
Title                           : Aastra Model 6867i IP Phone
Creator                         : Mitel Networks Corporation
Description                     : User Guide Release 3.3.1 SP3
Rights                          : Copyright © 2014 Mitel Networks Corporation
Document ID                     : uuid:99efaeca-88b5-4127-a137-4e38708f6959
Instance ID                     : uuid:9f1571d0-5c24-444e-b4e0-71d2b8299e0e
Marked                          : True
Web Statement                   : http://www.aastra.com
Startup Profile                 : Print
Keywords                        : 
Page Mode                       : UseOutlines
Page Count                      : 183

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6867i 5a7edf59-a22f-4ae4-9863-36388e052880 Aastra Telecom Answering Machine 6867i User Guide |

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