Aerohive Networks HIVEAP350 Wireless Access Points User Manual Aerohive QuickStart for the HiveAP 330 and 350

Aerohive Networks, Inc. Wireless Access Points Aerohive QuickStart for the HiveAP 330 and 350

User Manual

Status LEDAerohive QuickStartfor the HiveAP 330 and 350This guide explains how to set up a HiveAP 330 or 350 so it can make a network connection to HiveManager, and how to mount it on a ceiling or wall. (The HiveAP 350 with articulated antennas is shown in the illustrations, but the instructions apply equally to the HiveAP 330 and to the HiveAP 350 with non-articulated antennas.) To register, get product documentation, and download software updates, visit ServerFirewallInternetSome other network devices (They might all be incorporated in the same device, such as a router or rewall.)1Ethernet CableHiveAP 330 HiveAP 3502If the switch provides PoE (Power-over-Ethernet), cabling the HiveAP to the switch will cause the HiveAP to power on in a few seconds.If the switch does not provide PoE, use the AC/DC power adaptor (available as an accessory) to connect the HiveAP to a 100-240 AC power source.Eth0Connecting to HiveManagerUsing the Virtual Access ConsoleUsing your wireless client, scan for wireless networks. If you are within range, an SSID such as "AH-123456_ac" appears.Select it, and when prompted to enter a network key, type aerohive and then click Connect.BeaconsBeaconsWireless ClientConnect a standard Ethernet cable with RJ-45 connectors from ETH0 on the HiveAP to a switch.563P/N 330050-02 Rev. AAttach the 5 GHz antennas with gray rings to the 5 GHz connectors with gray circles...and the 2.4 GHz antennas with white rings to the 2.4 GHz connectors.Check the IP address of the default gateway that the DHCP server on the HiveAP assigned your client. Then make an SSH or Telnet connection to the HiveAP at that IP address. (Note that the Telnet connection is protected by WPA2 security mechanisms.) When prompted to enter your credentials, enter the default Aerohive login name (admin) and password (aerohive).C:\>ipcongWindows IP CongurationEthernet adapter Wireless  Network Connection:  Connection-specic DNS Sufx  . :  IP Address. . . . . . :  Subnet Mask . . . . . :  Default Gateway . . . :\>telnet logging in to the virtual access console, you can view the status of various functions and make conguration changes. Here are some commonly used commands:Use these commands: To do the following:show interface Check the status of both wired and wireless interfacesshow interface mgt0 See the network settings (IP address, netmask, default gateway) and VLAN ID of the mgt0 interface, which is the management interface of the HiveAPno interface mgt0 dhcp client Disable the DHCP clientinterface mgt0 ip <ip_addr> <netmask>Set the IP address and netmask of the mgt0 interfaceinterface mgt0 native-vlan <id> Set the native (untagged) VLAN that the switch infrastructure in the surrounding wired and wireless network uses interface mgt0 vlan <id> Set the VLAN for management and control trafcshow capwap client See CAPWAP client settings and statusshow hive See the hive nameshow hive <string> neighbor Check for any neighboring hive membershive <string> ... Create a hive and set its parametersshow ssid See a list of all SSID namesssid <string> ... Congure an SSIDinterface { wi0 | wi1 } ssid <string>Bind an SSID to a wireless interface in access modesave cong Save the conguration to ashreboot Reboot the HiveAPOnly set the following command when managing HiveAPs through HiveManager or HiveManager Virtual Appliance. Do not use it with HiveManager Online.capwap client server name <string>Set the IP address or domain name of the CAPWAP server (HiveManager)To see a list of commands, and their accompanying CLI Help, type a question mark ( ? ). For example, to see all the show commands, enter show ?If you want to nd a command that uses a particular character or string of characters, you can do a search using the following command: show cmds | include <string>, where <string> is the word or string of characters you want to nd.Device- and platform-specic CLI reference guides are available online. (To learn how to access them, see "Where to go for more information" elsewhere in this document.)As explained in the previous section, after connecting a HiveAP to the network and powering it on, it acts as a DHCP client and tries to get its network settings automatically from a DHCP server in VLAN 1. However, if there is no DHCP server in that VLAN, if the native VLAN for the network segment is not 1, or if you just want to assign it a static IP address, then you need to access the CLI and dene the network settings yourself.One approach is to use a console cable, which is available from Aerohive as an accessory. Another is to use the virtual access console. This is a way of accessing the CLI on a HiveAP wirelessly through a special SSID that the HiveAP, by default, automatically activates for administrative access when it has no conguration and cannot reach its default gateway.The default virtual access console SSID name is “<hiveap-hostname>_ac”. The default host name of a HiveAP consists of "AH-" plus the last six digits of its MAC address; for example, AH-123456. In this case, the name of the default virtual access console SSID would be "AH-123456_ac". By default, this SSID uses aerohive as the PSK (preshared key) for authenticating user access. To access the virtual access console, do the following:By default, a HiveAP acts as a DHCP client and gets its network settings automatically from a DHCP server. (You can also congure it with static network settings through the CLI. See the next section, "Using the Virtual Access Console".) After a HiveAP has its network settings, it then acts as a CAPWAP client and sends CAPWAP Discovery messages until HiveManager, acting as the CAPWAP server, responds. CAPWAP (Control and Provisioning of Wireless Access Points) is a protocol that access points use to contact a management device and communicate with it.When a HiveAP goes online for the rst time without any specic CAPWAP server conguration entered manually or received as a DHCP option, it progresses through these cycle of CAPWAP connection attempts:A HiveAP connected directly to the network is called a portal. You can also place a HiveAP within radio range of a portal so that it forms a wireless link through the portal to the wired network. This kind of HiveAP is called a mesh point. A mesh point initially forms a hive with its portal using a default hive called hive0. Through this link, the mesh point can reach the network and get its network settings from the DHCP server. Then it can form a CAPWAP connection with HiveManager. (To add mesh points after changing the hive name, rst connect them to the wired network. Next, push the conguration with the new hive name and password to them from HiveManager. Finally, deploy them as mesh points.)If the HiveAP forms a CAPWAP connection with the Aerohive redirection server and its serial number has been entered in an ACL, the redirection server automatically redirects the CAPWAP connection to the corresponding HiveManager Online VHM (virtual HiveManager). The redirection server does this by sending the HiveAP the HiveManager domain name or IP address as its new CAPWAP server and the name of the appropriate VHM. If the HiveAP is currently using HTTP, the redirection server includes the conguration needed for the HiveAP to continue using it. Similarly, if the HiveAP is congured to access the public network through an HTTP proxy server, the redirection server saves the relevant settings on the HiveAP so it will continue using the HTTP proxy server when connecting to HiveManager.If the Aerohive redirection server does not have the HiveAP serial number, the ACL ignores the CAPWAP connection attempts, and the HiveAP repeats the connection cycle shown previously.After you cable the HiveAP to an Ethernet network and power it on, it automatically attempts to get its network settings through DHCP and contact HiveManager. The process typically takes about ve minutes to complete. If you see the HiveAP listed on the Monitor > Access Points > HiveAPs page in the HiveManager GUI, the initial setup is complete and you can now begin managing the HiveAP through HiveManager. If the HiveAP does not appear in the HiveManager GUI after about ten minutes, read the rest of this guide to understand how the HiveAP attempts to contact HiveManager and what you can do to help establish a connection between the two devices. (a) The HiveAP tries to connect to HiveManager using the default domain name "hivemanager. <local_domain>: 12222", where <local_domain> is the domain name that a DHCP server supplied to the HiveAP and 12222 is the UDP port number. If a DNS server has been congured to resolve that domain name to an IP address, the HiveAP and HiveManager then form a secure CAPWAP connection on port 12222. If the HiveAP cannot make a CAPWAP connection to HiveManager on port 12222, it tries to reach it by using TCP port 80: hivemanager.<local_domain>:80.(b) If the DNS server cannot resolve the domain name to an IP address, the HiveAP broadcasts CAPWAP Discovery messages on its local subnet. If HiveManager is on the local network and responds, they form a secure CAPWAP connection.(c) If the rst two searches for a local HiveManager produce no results, the HiveAP tries to contact HiveManager Online at If the Aerohive redirection server has a serial number or MAC address for that HiveAP in its ACL (access control list), it responds and they form a secure CAPWAP connection. If the HiveAP cannot make a CAPWAP connection to  HiveManager Online on UDP port 12222, it tries to reach it on TCP port 80. If that proves unsuccessful, the HiveAP returns to its initial search through a DNS lookup and repeats the cycle. HiveManagerorHiveManager Virtual ApplianceHiveManager Onlineabc4The status LED in the corner of the HiveAP 330 and 350 indicates various states of activity through its color and illumination patterns (solid or ashing). The meanings of the colors are explained below.• Dark: There is no power or the status indicator is disabled.• Blue: (solid) The device is booting up or there is no backhaul link; (ashing) the device is shutting down• Green: The default route is through the backhaul Ethernet interface, but not all conditions for normal operations (white) have been met.• Yellow: The default route is through a backhaul wi interface, but not all conditions for normal operations (white) have been met.• White: The device is powered on and the rmware is operating normally; that is, a wireless interface in access mode is up, a wired or wireless backhaul link is up, and the HiveAP has a CAPWAP connection to HiveManager.• Purple: A new image is being loaded from HiveManager or a management AP.• Orange: An alarm indicating a rmware or hardware issue has occurred.You can adjust its brightness level from bright (the default) to soft to dim, or turn it off completely. In HiveManager, the setting is on the Conguration > Management Services > Management Options page. CLI: [ no ] system led brightness { soft | dim | off }.Bright Soft Dim Off
The following are some tips and suggestions to help you troubleshoot a few common problems that might arise when setting up the HiveAP 330 and 350:•  For the HiveAP 350, make sure that you connect the 2.4 GHz antennas to the 2.4 GHz connectors, and the 5 GHz antennas to the 5 GHz connectors.•  If you manage the HiveAP through HiveManager Online and it does not show up on the Monitor > Access Points > HiveAPs page, do the following: – Check if the HiveAP serial number is listed in the ACL (access control list) on the Aerohive redirection server. Log in to, and then click Redirector > Monitor > HiveAP Access Control List). If not, click Enter, type its serial number in the HiveAP Serial Number eld, and then click Save. When done, reboot the HiveAP. – Check connectivity to Aerohive redirection server:ping (Check connectivity from the HiveAP network)capwap ping (Check connectivity through CAPWAP) – Ensure that any intervening rewalls allow one of the following sets of services from the HiveAP to HiveManager Online:CAPWAP (UDP 12222), SSH (TCP 22), and HTTPS (TCP 443)or HTTP (TCP 80) and HTTPS (TCP 443)•  If a wireless client cannot form an association with an SSID, check that the client is within range and that it is congured to use the same authentication method as the SSID. For example, if the client is congured to use Open or WEP authentication but the SSID is set for WPA or WPA2, the client will not be able to associate with the HiveAP. To see the security settings for an SSID, log in to HiveManager, click Conguration>SSIDs>ssid_name > Advanced Access Security Settings, and look at the SSID access security type, the key management method, and the encryption method.•  If the client associates and authenticates itself, but the HiveAP cannot forward trafc, check that the HiveAP is assigning the correct user prole and, if so, that it is also assigning the correct VLAN. To see the user prole and VLAN that a HiveAP assigns a client, log in to HiveManager, click Monitor > Clients > Active Clients > client_mac_address. Check the user prole attribute and VLAN. If those are correct, then check that the client has received its network settings through DHCP. To check connectivity to a DHCP server, click Tools > VLAN Probe, choose the HiveAP with which the client is associated from the HIveAP drop-down list, enter IDs for the VLAN range that you want to check. Click Start to send a DHCP DISCOVER message, and see if it elicits a response. Also check that the VLAN conguration for the port on the connecting switch is correct.To remove all settings and return the conguration to its factory default settings, enter the reset cong command or use a pin to press the Reset button, which is located near the ETH0 port on the underside of the chassis, and hold it down for at least 10 seconds.©2011 Aerohive Networks, Inc.Aerohive® and HiveAP® are U.S. registered trademarks of Aerohive Networks, Inc.P/N 330050-02 Rev. ATechnical Documentation Aerohive provides various technical documents for its products. For information about CLI commands, see the CLI reference guides available in HTML format. For information about HiveManager and HiveAP hardware and software topics, see the Aerohive Deployment Guide (PDF). The deployment guide contains information about HiveAPs and HiveManager appliances, WLAN deployment considerations, and detailed conguration instructions for commonly used features. To access Aerohive product documentation, visit Help SystemThe HiveManager Help system contains a wealth of information about all the features you can congure through HiveManager. To access it, click the Help icon in the upper right corner of the GUI. A Help topic that pertains to the currently active GUI page appears. To see other Help topics, use the table of contents to browse the system or the search tool to nd information about a specic subject.Support SiteAccess technical support services, documentation, and software at After registering for an account, you will receive a user name and password to enter when logging in. You can contact Support for assistance through the web site or by phone (+1 408.510.6100 or 866.365.9918).TrainingAerohive offers courses covering the Aerohive cooperative control concepts, the installation and conguration of Aerohive products, and how to troubleshoot issues and optimize performance. For more information, visit also offers CBT (computer-based training) modules. CBTs are online ash tutorials that explain Aerohive concepts and walk you through conguration procedures step by step. You can use the CBTs to familiarize yourself with the HiveManager GUI and learn how to congure HiveAPs. Aerohive CBTs are available for free online at Where to go for more informationDeployment and Conguration TipsUsing the rail mount, you can mount the HiveAP 330 or 350 to the tracks of a dropped ceiling grid. Using the mounting plate, you can mount it to any at surface that can support its weight (HiveAP 330: 1.5 lb or 0.68 kg; HiveAP 350: 2.375 lb or 1.08 kg). Both mounting options are explained below. (The HiveAP 330 is shown in these illustrations, but the instructions apply to both models.)Mounting the HiveAP 330 and 350Note:   In addition to these methods, you can also mount the HiveAP on a table using the set of four rubber feet that ship with the product. Simply peel the rubber feet off the adhesive sheet and press them against the underside of the HiveAP in its four corners.To mount the HiveAP 330 or 350 to a standard 15/16"-wide track (2.38 cm) in a dropped ceiling, use one of the two rail mounts that ship with the HiveAP, depending on whether the track is ush with the ceiling tiles or recessed. You also need a drill and—most likely—a ladder. Nudge the ceiling tiles slightly away from the track to clear some space, and then attach the appropriate rail mount to the ceiling track. When you have the rail mount in the correct location, cut or drill a hole in the ceiling through which you can then pass the Ethernet and power cables. 1Connect the cables and then attach the HiveAP to the rail mount to complete the installation. For the HiveAP 350, attach the articulted antennas and swivel them into a vertical position pointing downward to provide optimal coverage.Press the the rail mount upward against the ceiling track so that the track contacts the two pressure tabs and pushes them ush with the rail mount.Rotate the rail mount until the two pressure tabs click into place, gripping the ceiling track.With the HiveAP upside down, connect the cables (not shown). Align the two V-shaped tabs and the security screw hole extension on the rail mount with the tab slots and security screw cavity on the HiveAP, and press the HiveAP upward until it snaps into place.When done, adjust the ceiling tiles back into their former position.You can use the mounting plate to attach the HiveAP to any surface that supports its weight, and to which you can screw or nail the plate. First, mount the plate to the surface. Then, in the open space in the L-shaped mounting plate, make a hole in the wall so that you can pass the cables through to the HiveAP. Finally, attach the device to the plate, connect the cables, and for the HiveAP 350, attach the antennas.With the two exible V-shaped tabs at the sides of the plate extending away from the surface, attach the mounting plate to a secure object such as a wall, ceiling, post, or beam.Cut or drill a hole in the wall in the open space in the L-shaped mounting plate, pass the cables through to the HiveAP, and connect them. (You can also run the cables along the wall to the HiveAP instead of through a hole.)Depending on how the device is powered and how it connects to the network, connect a power cable and one or two Ethernet cables. (The cables are not shown in the illustration.)Align the tabs and security tab extension on the mounting plate with the tab slots and security screw cavity on the HiveAP.Push the the HiveAP against the mounting plate until the tabs click inside the tab slots.For the HiveAP 350, attach either the articulated or non-articulated antennas. When using the articulated antennas, orient them vertically for best coverage.Note:   There are various holes through which you can screw or nail the plate in place. Choose the two or three that best suit the object to which you are attaching it.1Mount the HiveAP  on a wall as explained below.2 34Locking the HiveAPTo lock the HiveAP to the rail mount or mounting plate, use either a Kensington lock or the security screw that is included with the mounting kit. To use a Kensington lock, loop the cable attached to the lock around a secure object, insert the T-bar component of the lock into the device lock slot on the HiveAP, and then turn the key to engage the lock mechanism. To lock the HiveAP to the rail mount or mounting plate or to lock the USB port cover, use the security screw, which is included in the mounting kit. You also need a drilled spanner insert bit for size #6 security screws and a screw driver that will accept the bit. The correct bits are available from Aerohive in sets of three (AH-ACC-SEC-BIT-330-350-3PK).To use the security screw, follow the steps below:If you want to hide the USB port, attach the USB port cover by pushing the tab on the cover into the port. 1Insert the security screw through the hole in the cover and the hole in the chassis. Using a screwdriver with a drilled spanner bit, fasten the screw to the security tab extension on the rail mount. (If you want to expose the USB port, use the security screw without the cover.) 2Ceiling MountSurface Mount(bird's eye view with ceiling tiles removed and the ceiling track shown as transparentfor clarity)Rail MountCeiling TrackCLICK!CLICK!23(side view)V-shaped Tab V-shaped TabTab Slot Tab SlotSecurity Screw CavitySecurity Screw Hole ExtensionIn the open space in the L-shaped rail mount, drill a hole in the ceiling tile (not shown). Then pass one or both Ethernet cables through the hole, and if you plan to supply power from an AC power source rather than through PoE, pass the power cable through as well.4(bird's eye view)V-shaped Tab V-shaped TabSecurity Tab ExtensionTab Slot Tab SlotSecurity Screw CavityRail MountorMounting PlateUSB Port CoverSecurity ScrewScrewdriverSecurity Tab ExtensionUSB PortLock Slot
© 2011 Aerohive Networks, Inc. All rights reserved.  330033-06 Rev. AAerohive HiveAP Compliance InformationFederal Communication Commission Interference StatementAerohive products that show an FCC identifier on the product label(FCC ID: WBV-<model_name>) comply with part 15 of the FCC Ruleswhen operating under the following restrictions: (1) they do not causeharmful interference, and (2) they must accept any RF interferencereceived, including interference that might cause an unwanted impacton their operation.This equipment has been tested and found to comply with the limits fora Class B digital device, pursuant to Part 15 of the FCC Rules. Theselimits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates,uses and can radiate radio frequency energy and, if not installed andused in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guaranteethat interference will not occur in a particular installation. If thisequipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment off andon, the user is encouraged to try to correct the interference by one ofthe following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected• Consult the dealer or an experienced radio/TV technician for helpFCC Caution: Any changes or modifications not expressly approved bythe party responsible for compliance could void the user's authority tooperate this equipment. This device complies with Part 15 of the FCCRules. Operation is subject to the following two conditions: (1) Thisdevice may not cause harmful interference, and (2) this device mustaccept any interference received, including interference that maycause undesired operation.In compliance with FCC Part 15 regulations, the HiveAP automaticallydiscontinues transmission if there is no valid information to transmit orif there is an operational failure.Important: FCC Regulatory Warnings NoticeThis equipment is restricted to indoor use due to its operation in 5 GHzfrequencies, which are shared by mobile satellite systems andgovernment radar systems. The FCC requires that this product only beused indoors to reduce the potential for harmful interference with co-channel radar that might be operating in the 5.25-5.35 or 5.47-5.725GHz frequency ranges in the same area. The conflicting activity ofradar stations and this device can cause interference or damage to eachother. In addition, this device has a radar detection function that mightinterrupt normal operations when it detects a radar signal.To reduce the risk of interference even further, installing this deviceaway from windows is recommended.DFS certification for Aerohive products is underway but is not completeat the time of this writing (1/2011). Contact Aerohive Technical Supportfor further information. After DFS certification is complete, thesestatements will hold true: This equipment complies with the FCC DFS(Dynamic Frequency Selection) rules documented in FCC 06-96 and KDB443999. The 5 GHz radio uses channels 36 to 48 (5.180 to 5.240 GHz)and channels 149 to 165 (5.725 to 5.825 GHz), as well as channelswithin the DFS operating frequency ranges: 52 to 64 (5.25 to 5.35 GHz),100 to 116 (5.47 to 5.59 GHz), and 132 to 140 (5.66 to 5.725 GHz). Thefrequency range 5.6 - 5.65 GHz is excluded from use. The maximumtransmit power for channels from 36 to 48 is 15 dBm in the FCC region.Because this maximum is enforced by HiveOS, the HiveAP automaticallylimits the power to 15 dBm even if the setting is greater than that.The FCC region code is set in the device during the manufacturingprocess, the option to set it to any region other than FCC is disabled,and the country code selection function has been completely removedfrom all U.S. models. It is impossible for the end user to change theregion to anything other than FCC.Only attach antennas that are certified for use with this device.Replacing antennas with unauthorized, high-gain antennas greatlyincreases the risk of interference and invalidates the FCC certification.The use of any devices not approved by the FCC is illegal.Industry CanadaNote: The term "IC" before the radio certification number signifies thatIndustry Canada technical specifications were met.Products that show an Industry Canada identifier on the product label(IC: 7774A-<model_name>) can be operated in Canada under thefollowing restrictions:• The device must not cause interference and must accept anyinterference, including that which might cause an unwantedimpact on the operation of the device.• To reduce potential radio interference to other users, the antennatype and its gain must be chosen so that the EIRP (equivalentisotropically radiated power) is not more than that permitted forsuccessful communication.• The use of the Unlicensed National Informational Infrastructure(UNII) band UNII-1 (5.15-5.25 GHz; channels 36-48) must belimited to indoor deployments to reduce the potential for harmfulinterference with co-channel mobile satellite systems.• To meet Industry Canada requirements, the UNII-2 band (5.25-5.35GHz; channels 52-64) and UNII-2 Extended band (5.47-5.725 GHz;channels 100-116, 132-140) are disabled.• The maximum permitted antenna gain for operation in the UNII-3band (5.725-5.825 GHz; channels 149-165) must comply with EIRPlimits specified for point-to-point and non point-to-pointoperation as stated in the Industry Canada Radio StandardsSpecification RSS-210, section A9.2(3).Class BThis digital apparatus does not exceed the Class B limits for radionoise emissions from digital apparatus as set out in theinterference-causing equipment standard entitled "DigitalApparatus," ICES-003 of Industry Canada.Cet appareil numérique respecte les limites de bruitsradioélectriques applicables aux appareils numériques de Classe Bprescrites dans la norme sur le matériel brouilleur: "AppareilsNumériques," NMB-003 édictée par l'Industrie.Important: Radiation Exposure StatementThis equipment complies with radiation exposure limits set forth for anuncontrolled environment. This equipment should be installed andoperated with a minimum distance of 20 centimeters (8 inches)between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna ortransmitter. For more information about RF exposure limits, visit(Canada) and (US) www.fcc.govWi-Fi CertificationThe Wi-Fi CERTIFIED™ Logo is a certification mark of the Wi-FiAlliance®. The HiveAP 20, 100, 300 series have been certified for WPA™,WPA2™, WMM® (Wi-Fi Multimedia™), WMM Power Save, IEEE 802.11d,IEEE 802.11h, and the following types of EAP (Extensible AuthenticationProtocol):The HiveAP 100 and 300 series have also been certified for short guardinterval and 40-MHz operation in the 5-GHz band.•EAP-TLS •EAP-SIM•EAP-TTLS/MSCHAPv2 •EAP-AKA• PEAPv0/EAP-MSCHAPv2 • EAP-FAST• PEAPv1/EAP-GTC
Aerohive HiveAP Compliance Information© 2011 Aerohive Networks, Inc. All rights reserved.  330033-06 Rev. AEC Conformance DeclarationMarking by the above symbol indicates compliance with the EssentialRequirements of the R&TTE Directive of the European Union (1999/5/EC). This equipment meets the following conformance standards:• EN 60950-1 (IEC 60950-1) - Product Safety• EN 301 893 - Technical requirements for 5 GHz radio equipment• EN 300 328 - Technical requirements for 2.4 GHz radio equipment• EN 301 489-1 / EN 301 489-17 - EMC requirements for radioequipmentDeclarations of conformity, compliance statements, and otherregulatory documentation are available at and RoHS ComplianceAerohive Networks products have been reviewed, analyzed and foundto be in compliance with the European Union (EU) directive for WasteElectrical and Electronic Equipment (WEEE) and with the EU directivefor the Restriction of Hazardous Substances (RoHS).WEEE Collection Programs in the U.S. and EUAt end of life, customers are requested to contact Aerohive to makearrangements for WEEE collection of their products. The Aerohivecollection center in the U.S. is at the following address:Aerohive Inc.650 Kaiser DriveFremont, CA 94555Telephone: 510-608-7790Contact: Technical Support, weee@aerohive.comAerohive, in association with M-Cubed LLC, also has a collection centerat the following address in Germany, a member state of the EuropeanUnion:EXTRABYTE - M Cubed LLCKlopstock Strasse #833613 BIELEFELDTelephone: 49-521-882245Contact: Mr. Andreas BuddeCountries of Operation and Conditions of Use in the European CommunityHiveAPs are intended to be operated in all countries of the EuropeanCommunity. Requirements for indoor vs. outdoor operation, licenserequirements and allowed channels of operation apply in somecountries as described below.• Before operating a HiveAP, the admin or installer must properlyenter the current country code as described in Aerohive productdocumentation.Note to U.S. model owners: To comply with U.S. FCC regulations,the country selection function has been completely removed fromall U.S. models. The above function is for non-U.S. models only. • HiveAPs automatically limit the allowable channels determined bythe current country of operation. Incorrectly entering the countryof operation might result in illegal operation and cause harmfulinterference to other systems. The admin is obligated to ensureHiveAPs are operating according to the channel limitations,indoor/outdoor restrictions and license requirements for eachEuropean Community country as described in this section.• HiveAPs can be operated indoors or outdoors in all countries of theEuropean Community using the 2.4 GHz band: Channels 1-13,except where noted below:– In Italy and Luxembourg, you must apply for a license from thenational spectrum authority to operate a HiveAP outside yourown premises and for public use or service.– In Belgium outdoor operation is only permitted using the 2.46to 2.4835 GHz band: Channel 13.– In France outdoor operation is limited to the 2.454 to 2.4835GHz band (channels 8 to 13) at a maximum of 10 mW EIRP(effective isotropic radiated power).– In Norway, the 2.4 GHz band cannot be used outdoors within a20-km radius of the center of Ny-Ålesund.– In Russia, the 2.4 GHz band is for indoor use only.• Because radar systems use some bands in the 5 GHz spectrum,WLAN devices operating in these bands must use DFS (DynamicFrequency Selection) to detect radar activity and switch channelsautomatically to avoid interfering with radar operations. For theETSI region, the HiveAP 300 series is certified for the latest ETSIEN 301 893 v1.5.1 DFS requirements and can use DFS channels 52to 140 (5.26 GHz to 5.32 GHz, and 5.5 GHz to 5.7 GHz). To complywith ETSI regulations when deploying a HiveAP 300 series deviceoutdoors, set the 5 GHz radio to operate on the DFS channels andenable DFS. When deploying a HiveAP 300 series device indoors,then the 5 GHz radio can also use channels 36 to 48 as well as theDFS channels. The maximum transmit power for channels from 36to 48 is 17 dBm in the ETSI region. Because this maximum isenforced by HiveOS, the HiveAP automatically limits the power to17 dBm even if the setting is greater than that.• Because the frequency ranges 5.25 to 5.35 and 5.47 to 5.725 areaffected by DFS (Dynamic Frequency Selection), HiveAP 20 and 28models block channels 52 to 64 and 100 to 140.• The availability of some specific channels and/or operationalfrequency bands are country dependent and are firmwareprogrammed at installation to match the intended destination.The firmware setting is accessible by the end user. Some nationalrestrictions are noted below:– In Italy and Luxembourg, you must apply for a license from thenational spectrum authority to operate a HiveAP outside yourown premises and for public use or service in the 5.15 to 5.35GHz band (channels 36 to 64) and 5.47 to 5.725 GHz band(channels 100 to 140).– In Russia, you can only use the 5.15 to 5.35 GHz band at 100mW (20 dBm) indoors, in closed industrial and warehouseareas, and on board aircraft for local network and crewcommunications during all stages of a flight and for publicWLAN access only at an altitude of 3000 meters or higher. Youcan only use the 5.65 to 5.825 GHz band with 100 mW EIRP onboard aircraft at an altitude of 3000 meters or higher.Declaration of Conformity in Languages of the European CommunityEnglish Hereby, Aerohive, declares that this Radio LANdevice is in compliance with the essentialrequirements and other relevant provisions ofDirective 1999/5/EC.Finnish Valmistaja Aerohive vakuuttaa täten että Radio LANdevice tyyppinen laite on direktiivin 1999/5/EYoleellisten vaatimusten ja sitä koskevien direktiivinmuiden ehtojen mukainen.Dutch Hierbij verklaart Aerohive dat het toestel Radio LANdevice in overeenstemming is met de essentiëleeisen en de andere relevante bepalingen vanrichtlijn 1999/5/EG.Bij deze Aerohive dat deze Radio LAN devicevoldoet aan de essentiële eisen en aan de overigerelevante bepalingen van Richtlijn 1999/5/EC.French Par la présente Aerohive déclare que cet appareilRadio LAN est conforme aux exigences essentielleset aux autres dispositions relatives à la directive1999/5/CE.Swedish Härmed intygar Aerohive att denna Radio LANdevice står I överensstämmelse med de väsentligaegenskapskrav och övriga relevanta bestämmelsersom framgår av direktiv 1999/5/EG.Danish Undertegnede Aerohive erklærer herved, atfølgende udstyr Radio LAN device overholder devæsentlige krav og øvrige relevante krav i direktiv1999/5/EF.
© 2011 Aerohive Networks, Inc. All rights reserved.  330033-06 Rev. AAerohive HiveAP Compliance InformationHiveAP 20 ag Safety CompliancePower Cord SafetyPlease read the following safety information carefully before installinga HiveAP.Warning: Installation and removal of HiveAPs must be carried out byqualified personnel only.• HiveAPs must be connected to an earthed (grounded) outlet tocomply with international safety standards.• Do not connect HiveAPs to an A.C. outlet (power supply) withoutan earth (ground) connection.• The appliance coupler (the connector to the unit and not the wallplug) must have a configuration for mating with an EN 60320/IEC320 appliance inlet.• The socket outlet must be near the HiveAP and easily accessible.You can only remove power from a HiveAP by disconnecting thepower cord from the outlet.• HiveAPs operate under SELV (Safety Extra Low Voltage) conditionsaccording to IEC 60950. The conditions are only maintained if theequipment to which they are connected also operates under SELVconditions.• A HiveAP receiving power through its PoE (Power over Ethernet)interface must be in the same building as the equipment fromwhich it receives power.France and Peru only:HiveAPs cannot be powered from IT* supplies. If your supplies are of ITtype, then a HiveAP must be powered by 230 V (2P+T) via an isolationtransformer ratio 1:1, with the secondary connection point labelledNeutral, connected directly to earth (ground).  *Impédance à la terreImportant! Before making connections, make sure you have the correctcord set. Check it (read the label on the cable) against the descriptionin this section.Veuillez lire attentivement les informations de sécurité relatives àl'installation d'un point d'accès HiveAP.Avertissement: L'installation et la dépose de points d'accès HiveAPdoivent être effectuées uniquement par un personnel qualifié.• Les points d'accès HiveAP doivent être connectés sur le secteurpar une prise électrique munie de terre (masse) afin de respecterles standards internationaux de sécurité.• Ne jamais connecter des points d'accès HiveAP à une alimentationélectrique non-pourvue de terre (masse).• Le boitier d'alimentation (connecté directement au point d'accès)doit être compatible avec une entrée électrique de type EN60320/IEC 320.• La prise secteur doit se trouver à proximité du point d'accèsHiveAP et facilement accessible. Vous ne pouvez mettre horstension un point d'accès HiveAP qu'en débranchant sonalimentation électrique au niveau de cette prise.• Pour des raisons de sécurité, le point d'accès HiveAP fonctionne àune tension extrêmement basse, conformément à la norme IEC60950. Les conditions de sécurité sont valables uniquement sil'équipement auquel le point d'accès HiveAP est raccordéfonctionne également selon cette norme.• Un point d'accès HiveAP alimenté par son interface réseauEthernet en mode POE (Power over Ethernet) doit êtrephysiquement dans le même bâtiment que l'équipement réseauqui lui fournit l'électricité.France et Pérou uniquement:Un point d'accès HiveAP ne peut pas être alimenté par un dispositif àimpédance à la terre. Si vos alimentations sont du type impédance à laterre, alors le point d'accès HiveAP doit être alimenté par une tensionde 230 V (2P+T) via un transformateur d'isolement à rapport 1:1, avecle neutre connecté directement à la terre (masse).German Hiermit erklärt Aerohive, dass sich dieser/diese/dieses Radio LAN device in Übereinstimmung mitden grundlegenden Anforderungen und den anderenrelevanten Vorschriften der Richtlinie 1999/5/EGbefindet". (BMWi)Hiermit erklärt Aerohive die Übereinstimmung desGerätes Radio LAN device mit den grundlegendenAnforderungen und den anderen relevantenFestlegungen der Richtlinie 1999/5/EG. (Wien)GreekItalian Con la presente Aerohive dichiara che questo RadioLAN device è conforme ai requisiti essenziali ed allealtre disposizioni pertinenti stabilite dalla direttiva1999/5/CE.Spanish Por medio de la presente Aerohive declara que elRadio LAN device cumple con los requisitosesenciales y cualesquiera otras disposicionesaplicables o exigibles de la Directiva 1999/5/CE.Portuguese Aerohive declara que este Radio LAN device estáconforme com os requisitos essenciais e outrasdisposições da Directiva 1999/5/CE.Power Cord SetU.S.A. and CanadaThe cord set must be UL-approved and CSA certified.Minimum specifications for the flexible cord:- No. 18 AWG not longer than 2 meters, or 16 AWG- Type SV or SJ- 3-conductorThe cord set must have a rated current capacity of at least 10 A.The attachment plug must be an earth-grounding type with NEMA 5-15P (15 A, 125 V) or NEMA 6-15 (15 A, 250 V) configuration.Denmark The supply plug must comply with Section 107-2-D1, Standard DK2-1a or DK2-5a.Switzerland The supply plug must comply with SEV/ASE 1011.U.K. The supply plug must comply with BS1363 (3-pin 13 A) and be fitted with a 5 A fuse that complies with BS1362.The mains cord must be <HAR> or <BASEC> marked and be of type HO3VVF3GO.75 (minimum).Europe The supply plug must comply with CEE7/7 ("SCHUKO").The mains cord must be <HAR> or <BASEC> marked and be of type HO3VVF3GO.75 (minimum).IEC-320 receptacle.
Aerohive HiveAP Compliance Information© 2011 Aerohive Networks, Inc. All rights reserved.  330033-06 Rev. ABitte unbedingt vor dem Einbauen des HiveAP die folgendenSicherheitsanweisungen durchlesen.Warnung: Die Installation und der Ausbau des Geräts darf nur durchFachpersonal erfolgen.• Das Gerät sollte nicht an eine ungeerdete Wechselstromsteckdoseangeschlossen werden.• Das Gerät muß an eine geerdete Steckdose angeschlossen werden,welche die internationalen Sicherheitsnormen erfüllt.• Der Gerätestecker (der Anschluß an das Gerät, nicht derWandsteckdosenstecker) muß einen gemäß EN 60320/IEC 320konfigurierten Geräteeingang haben.• Die Netzsteckdose muß in der Nähe des Geräts und leichtzugänglich sein. Die Stromversorgung des Geräts kann nur durchHerausziehen des Gerätenetzkabels aus der Netzsteckdoseunterbrochen werden.• Der Betrieb dieses Geräts erfolgt unter den SELV-Bedingungen(Sicherheitskleinstspannung) gemäß IEC 60950. Diese Bedingungensind nur gegeben, wenn auch die an das Gerät angeschlossenenGeräte unter SELV-Bedingungen betrieben werden.Country Certification StatementsThe following HiveAPs have been certified by the specified regulatoryagencies and authorities:HiveAP 340Saudi Arabia: Product Conformity Programme (PCP) RegistrationNumber: KSA R-103282Communications and Information Technology Commission(CITC) Number: 14408HiveAP 320Mexico: Cofetel Certification Number:  RCPAEHI10-1206NYCE/NOM Certification Number: 1002CE11218HiveAP 120UAE: Telecommunication Regulatory Authority (TRA) AuthorizationNumber: ER0050457/10Dealer number: 0018920/09Malaysia: SIRIM Type Approval Code: RAVG/92M/1010/S(10-1784)Singapore: Infocomm Development Authority (IDA) RegistrationNumber: G1901-10Saudi Arabia: Product Conformity Programme (PCP) RegistrationNumber: KSA R-103282Communications and Information Technology Commission(CITC) Number: 14405Liability DisclaimerInstallation of Aerohive equipment must comply with local and nationalelectrical codes and with other regulations governing this type ofinstallation. Aerohive Networks, its channel partners, resellers, anddistributors assume no liability for personal injury, property damage, orviolation of government regulations that might arise from failing tocomply with the instructions provided and appropriate electrical codes.Cordon électrique - Il doit être agréé dans le pays d'utilisationEtats-Unis et CanadaLe cordon doit avoir reçu l'homologation des UL et un certificat de la CSA.Les spécifications minimales pour un cable flexible- AWG No. 18, ou AWG No. 16 pour un cable delongueur inférieure à 2 mètres.- Type SV ou SJ- 3 conducteursLe cordon doit être en mesure d'acheminer un courant nominal d'au moins 10 A.La prise femelle de branchement doit être du type à mise à la terre (mise à la masse) et respecter la configuration NEMA 5-15P (15 A, 125 V) ou NEMA 6-15P (15 A, 250 V).Danemark La prise mâle d'alimentation doit respecter la section 107-2 D1 de la norme DK2 1a ou DK2 5a.Suisse La prise mâle d'alimentation doit respecter la norme SEV/ASE 1011.Europe La prise secteur doit être conforme aux normes CEE 7/7 ("SCHUKO").LE cordon secteur doit porter la mention <HAR> ou <BASEC> et doit être de type HO3VVF3GO.75 (minimum).Stromkabel. Dies muss von dem Land, in dem es benutzt wird geprüft werden:U.S.A. undKanadaDer Cord muß das UL gepruft und war das CSA beglaubigt.Das Minimum spezifikation fur der Cord sind:- Nu. 18 AWG - nicht mehr als 2 meter, oder 16 AWG.- Der typ SV oder SJ- 3-LeiterDer Cord muß haben eine strombelastbarkeit aus wenigstens 10 A.Dieser Stromstecker muß hat einer erdschluss mit der typ NEMA 5-15P (15A, 125V) oder NEMA 6-15P (15A, 250V) konfiguration.Danemark Dieser Stromstecker muß die ebene 107-2-D1, der standard DK2-1a oder DK2-5a Bestimmungen einhalten.Schweiz Dieser Stromstecker muß die SEV/ASE 1011Bestimmungen einhalten.Europe Europe Das Netzkabel muß vom Typ HO3VVF3GO.75 (Mindestanforderung) sein und die Aufschrift <HAR> oder <BASEC> tragen.Der Netzstecker muß die Norm CEE 7/7 erfüllen ("SCHUKO").

Navigation menu