Alcatel Mobile Phones Omnipcx Office 4018 4019 Users Manual
2015-02-02
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Alcatel OmniPCX Office Alcatel 4018/4019 First User manual How Introduction How to use this guide Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel. Your terminal has a new ergonomic layout for more effective communication. Lift the receiver. Hang up. 2ab 5 c jkl 3d ef mno 6 Line key. 2 Numeric keypad. Specific key on numeric keypad. Partial view of display. Means that the feature is subject to programming. If necessary, contact your installer. Adjustment “reduce”. Fixed key. Adjustment “increase”. MENU key. Speaker, Handsfree. Voice mail access key. Move the navigation key up or down. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages and to return to the telephone screens. These symbols may be supplemented by small icons or text. 3 How Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 2. Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "handsfree" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Three-way conference with internal and/or external correspondents (conference). . . . Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 p. 7 p. 7 p. 7 p. 8 p. 8 p. 8 p. 8 p. 8 p. 9 p. 9 p. 9 p. 10 p. 10 p. 10 p. 11 p. 11 p. 11 p. 11 p. 12 p. 12 p. 12 5. 6. Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 17 p. 17 p. 17 p. 17 p. 17 p. 18 p. 18 p. 18 p. 18 p. 18 p. 19 p. 19 p. 19 p. 19 p. 20 p. 20 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21 Finding out the cost of an outside call made for an internal user from your terminal . . . p. 21 Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 p. 13 p. 13 p. 13 p. 13 p. 14 p. 14 p. 14 p. 14 p. 14 p. 15 p. 15 p. 16 p. 16 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding calls to another number (immediate forwarding). . . . . . . . . . . . . . . . . . . . . . Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding calls to your pager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . Applying a selective forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding all group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding calls when your line is busy (Forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21 5.1 5.2 Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 3. 4. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming speed dialing (direct calls) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 p. 22 p. 22 p. 22 p. 23 p. 23 p. 23 p. 24 p. 24 p. 24 p. 24 p. 25 p. 25 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26 5 Getting to know your telephone Navigation Telephone Who Am I Receiver Lock Alphanumeric keypad Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters. The home page consists of: • information on the status of the set (set locked, call forward, etc.), • date and time, • set programming and configuration features. Settings end r edial Alcatel 4018 Features accessible (set in idle position): Features accessible in conversation: Who Am I Identifying the terminal you are on, Hold Placing a call on hold (HOLD), Rediallist Call back on the last 10 number dialled, ¤DTMF Sending DTMF signals, Lock Lock / unlock your telephone, »Directory Store the number in the personal phone book, Appointment Programming an appointment reminder, Dial by name Call a second correspondent using call by name. Forward Forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper), Settings Configure the set (personal assistant, display, ring tone, voice mail, etc.), Dial by name Using dial by name. . Other features can be accessed depending on the configuration of the system. OK Audio keys OK key: used to validate your choices and options while programming or configuring. Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct a character you entered. END key: to terminate a call. Handsfree/Speaker Key: to make or answer a call without lifting the receiver (Alcatel 4018). • Lit in handsfree mode or headset mode (short press). • Flashing in speaker mode(long press). Feature keys and programmable keys Intercom/Mute key: • During a call: press this key so that your party cannot hear you. • Terminal idle: press this key so that you can automatically answer a call without lifting the receiver. Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration. Phone book key: phone book key to access your personal phone book (short press) or to make a call by name (long press or press twice). Pre-programmed feature keys and programmable key. Lit when the feature associated with the key is activated. The 6-key block consists of: two line keys, one 'immediate forwarding or cancel call-forward' key, one 'conference' key, one 'transfer' key, one direct call key to programme. To adjust the speaker or receiver volume up or down Feature keys Messaging key to access various mail services: if the key flashes, a new voice message or a new text message has been received. 'Redial' key: • to access the 'Redial' feature (short press) • call back on the last 10 number dialled (long press). 6 Using your telephone 1 Other Making a call 1.1 Using the telephone in 'handsfree' mode (Alcatel 4018 only) 1.3 Terminal idle: ab 2 5 c jkl 3 f de ab 2 OR o mn 6 5 lift the receiver dial the number for your call c jkl 3 f de mn o 6 ab 2 OR number required 5 handsfree (Alcatel 4018 only) c jkl 3 de f o mn 6 you are in handsfree mode number required press and release Call in progress: conv. OR programmable line key you are in conversation with the destination number conv. you are in conversation with the destination number To make an external call, dial the outside line access code (9) before dialing your party's number. 9 is the default code for an outside line. During a conversation, you can lift the receiver without terminating the call. For the attendant, dial '0' (by default). 1.2 lift the receiver conv. OR handsfree (Alcatel 4018 only) Activating the speaker during a conversation (receiver lifted) - Speaker 1.4 Answering a call OR press and release the loudspeaker key flashes you are in conversation with the destination number press the key for the line that is lit up activate loudspeaker (long press) The key is no longer lit OR adjust volume (9 levels) deactivate loudspeaker (long press) Press and release the loudspeaker key to switch to handsfree mode (light steady). 7 Using your telephone 1 • When you receive a call: 1.5 Calling your correspondent by name (company directory) you hear the message left by your caller call name or number of the caller OK long press or press twice select the name from the displayed list first letters of your correspondent’s name OR to take the call You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the key with this letter. 1.6 OR 1.8 Make a call using the personal phone book to stop listening only Redial Redialling the last number dialled (redial): 5 Press and release 1.7 ef bc 3d jkl 6 2a OK OR o mn last number redial select the contact to start the call call press the programmed key directly (0 to 9) 'Redial' key(short press) Call back on the last 10 number dialled: Screening calls using the voice mailbox (Alcatel 4018 only) This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. OR Rediallist OK • Activating call screening: c ab 2 5 'voice mailbox screening' programmed key jkl 3 'Redial' key (long press) f de o mn 6 enter your personal code OK same key to stop listening and deactivate the screening select the No. from the last ten dialed 1.9 Making a callback request to a busy number the number you are calling is busy 8 start the call ¤Callback OK Using your telephone 1 1.10 Answering an internal call in intercom mode (Alcatel 4018 only) 1.12 You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller’s identity. Mute, so that your correspondent cannot hear you You can hear your correspondent but he/she cannot hear you: • To activate - Terminal idle: conv. corresponding LED lights up you are in conversation with the destination number The key lights up disable microphone When your caller hangs up, intercom mode remains active. The key is no longer lit • To deactivate - Terminal idle: resume the conversation The corresponding LED goes out 1.11 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. conv. ¤DTMF you are in conversation with the destination number OK to activate The feature is automatically cancelled when you hang up. 9 During a call 2 Other 2.1 Making a second call during a conversation 2.2 Answering a second call during a conversation • A second correspondent is trying to call you: ab 2 conv. 5 c jkl 3 f de o mn 6 The first call is placed on hold OR conv. number of auto call back you are in second party (short press) conversation with the destination number • Other methods for calling a second correspondent call you are in conversation with the destination number Calling from your personal directory (PersSpDial) (long press or press twice (phone book key)) Dial by name OK The first call is placed on hold .Using dial by name. line key for which icon is flashing • To return to your first caller and end the conversation in progress: Programmable line key. • To cancel your second call and recover the first: conv. OR key associated with the 'incoming call' icon you are in conversation with the destination number conv. you are in conversation with the destination number light flashes Answer call displayed: Call back on the last 10 number dialled (long press). OR name or no. of the caller displayed for 3 seconds key for the line whose light is flashing 2.3 Switching between calls (Broker call) During a call, a second call is put on hold. To alternate between calls: If you make an error, hang up: your telephone will ring and you will recover your first call. Place your first party on hold light flashes 10 During a call 2 Hang up on all correspondant: 2.4 Transferring a call • To transfer your call to another number: After the conference, to leave your two correspondents talking together: c ab 2 conv. 5 jkl 3 f de o mn 6 The first call is placed on hold no. of the 2nd you are in terminal conversation with the destination number • If the number receiving the transfer answers: cancel the conference 2.6 'transfer' programmed key Placing a call on hold (HOLD) • Exclusive hold: During a call, you may place the call on hold and recover it later, on the same telephone 'transfer' programmed key conv. You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above. your call is placed on hold you are in conversation with the destination number • Press 'Hold' to recover the call on hold Transfer between two outside calls is not generally possible (depends on country concerned and system configuration). 2.5 OK Hold Three-way conference with internal and/or external correspondents (conference) conv. key for the line whose light is flashing During a call, a second call is on hold. conv. you are in conversation with the destination number 2.7 “Conference” programmed key Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: Cancel the conference and remain with your second correspondent (Place your first party on hold). conv. you are in conversation with the destination number “Conference” programmed key 11 Park OK During a call 2 • To recover the parked call: PickUp OK Unparkcall OK bc 2a 5 jkl Store a number 2.9 ef 3d o mn 6 During a call, to save the number onto a call key: number of telephone from which call was parked conv. Intrusion into an internal conversation select the key to programme (0 to 9) OK enter the name of your party* Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: display number confirm 5 'Intrude on a call' programmed key • Protection against intrusion: 3d 6 Enter the text: the number pad keys have letters that you can display by successive presses. o mn Position the cursor in the entry field. 5 'protection of a call' programmed key ef bc jkl 2a ef bc 3d jkl 6 o mn Erase last character entered. enter the number desired # 5 ef bc 3d jkl 6 2a o mn Enter a digit (keys 0 to 9). Protection is cancelled when you hang up. 2.10 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: conv. you are in conversation with the destination number 12 OK confirm * Enter the name of your party : 2a OK you are in conversation with the destination number If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the attendant. 2.8 OK »Directory OR adjust audio volume Sharing 3 Other 3.1 Receiving supervised call ringing 3.4 To receive the special ringing for calls to another number: Individual pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. • If the telephone ringing is in your own pick-up group: “Supervised call ringing” programmed key 3.2 press the same key to cancel 'group call pick-up' programmed key • If the telephone ringing is not in your pick-up group: Answering a night or a general bell PickUp OK IndivPickup PickUp OK GeneralBell 3d 6 o mn dial the number of the ringing telephone OK you are in conversation with the destination number 3.3 ef bc jkl 2a 5 When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer: conv. OK 5 'telephone call pick-up' programmed key Manager/assistant screening ef bc 3d jkl 6 2a OR o mn dial the number of the ringing telephone The system can be configured to prevent call pick-up on certain telephones. System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. • From the manager’s or assistant’s telephone: Incoming calls are screened by a designated person (assistant, etc.) Press “Screening” key press the same key to cancel Screening is indicated on the manager’s telephone by the icon corresponding to the “screening” programmed key. 13 Sharing 3 3.5 Answering briefly in place of the attendant Outside calls to the attendant will ring on your telephone and you can answer the call: The number called does not answer and you know that the person called has a pager: your telephone will ring at the same time as the switchboard alert press the same key to cancel “Attendant help” programmed key • Calls to the switchboard: Calling an internal correspondent on his/her pager 3.7 your party does not answer 'page' programmed key Paging in progress is displayed calls to the switchboard will ring on your telephone “Attendant help” programmed key 3.6 Your correspondent can answer from any telephone in the system. Hunting groups Answering a call on your pager 3.8 • Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. A call on your pager can be answered from any telephone within the system. bc 2a 5 jkl 3 f de o mn 6 5 no. of group to be called • Temporary exit from your hunting group:/Return into your group: 5 'exit group' programmed key 3d 6 o mn your group number ef bc 3d jkl 6 2a 'answer page' programmed key ef bc jkl 2a your pager beeps o mn 3.9 Calling a correspondent on his/her loudspeaker your group number Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone: Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number. alert ForcedAnsw OK your party does not answer you are connected to the loudspeaker on your correspondent’s phone (if he/she has the handsfree feature) 14 Sharing 3 • The 27 standard messages are shown below: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Sending a written message to an internal correspondent 3.10 5 ef bc 3d jkl 6 2a OK SendTxtMsg o mn dial the number to be called • Predefined message: OK 5 ef bc 3d jkl 6 2a OK GoTo OR o mn enter the no. of the message to be sent (01 to 27) select the message to be sent Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the assistant I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*) 15 16 17 18 19 20 21 22 23 24 25 26 27 (*) OK Sending a copy of a voice message 3.11 apply your choice OK change language of message send message 5 ef bc 3d 6 OK Display shows the number of new and old messages OK Sendcopy Send message 5 ef bc 3d jkl 6 2a o mn dial the number to be called Enter the text: the number pad keys have letters that you can display by successive presses. o mn ef o mn OK Consult * Create a temporary personal message : jkl 6 select message to copy by consecutive presses create a temporary personal message* 2a 3d personal code OK • Personal message: Create bc jkl 2a OK Voice 5 Language Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while Absent for the rest of the day Absent, back at _:_ (*) Absent, back on ___ at _:_ (*) On vacation, back on ___ (*) External meeting External meeting, back on ___ (*) I am in room nr __ (*) In a meeting - do not disturb At lunch Indisposed Messages to be completed using numeric keypad # OK Record send message record a comment* Position the cursor in the entry field. Add add an additional party Erase last character entered. # bc 3d jkl 6 2a 5 ef o mn Enter a digit (keys 0 to 9). 15 OK Sendcopy send message OK Sharing 3 • *To record a comment: 3.13 OK Record Broadcasting a message on the loudspeakers of a station group recording A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: start recording the comment recording OK Listen end recording 3d 6 OK o mn speak, you have 20 seconds OR number of broadcast group replay comment Record OR 5 ef bc jkl 2a # OK OK The message will only be broadcast on terminals not in use and which have a loudspeaker. re-record a comment send message Sending a recorded message to a number/a distribution list 3.12 5 ef bc 3d jkl 6 2a OK Voice Sendmessage o mn OK personal code 5 ef bc 3d jkl 6 2a OK Add o mn other correspondents if necessary dial the number to be called OK Record recording start message recording OK Stop OR Recording OR Listen end recording; OR Record OK re-record a message OK replay message OK confirm 16 Keeping in touch 4 Other 4.1 Selecting calls to be forwarded 4.3 Forwarding your calls to your voice message service When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all. OK Forward OK Forward select the 'Forward' feature Div forwarding is acknowledged select the 'forward' feature select the type of Out/Int call 4.4 if the type of call forwarded is not appropriate OK Immediate»VM type of call forwarded is displayed OK Ext/Int When you return, review your recorded messages OR The light indicates that messages have been received. all calls Div OR OK Div bc 3d jkl 6 2a OK Voice the new type of forwarded call is displayed 5 ef Display shows the number of new and old messages o mn personal code internal or outside calls 4.2 confirm Display shows name of sender, with date, time and ranking of message OK Consult Forwarding calls to another number (immediate forwarding) select message The number can be your home, portable or car phone, voice message or an internal extension (attendant, etc.). Forward OK Immediate» OK 5 select the 'Forward' feature 3d 6 OK OR OK Clear o mn listen to message erase message dial the number to be called OR OR OK Play ef bc jkl 2a forwarding is acknowledged Call OK call sender of message select the number of your choice 4.5 OK Sendcopy OR send a copy of a message Activate/deactivate the personal assistant You can make calls, but only the destination number can call you. 17 Settings OK Assistant OK ON/OFF OK On OK display of personal assistant state (active or not actve) OR Off OK Keeping in touch 4 4.6 Personal assistant: reaching you with one number only 4.8 Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me” feature. OK Settings OK Assistant Menu OK Forward select type of forwarding OK InternalNo. dial number of a colleague or other key individual MobileNo. OK OK select the 'Forward' feature 5 'forward calls' programmed key activate/deactivate transfer to the attendant 4.9 bc 3d jkl 6 2a OR OK ef bc 3d jkl 6 2a o mn your extension number dial an outside line number Operator dial number of your mobile or DECT Followme» 5 OK ExternalNo. OK ef o mn forwarding is acknowledged your extension number Applying a selective forward You can selectively forward calls, according to the caller’s identity: 4.7 Forwarding calls to your pager forwarding is acknowledged Callers will thus be able to contact you while you are moving around the company: Forward OK Page» 'selective forwarding' programmed key OK select the 'Forward' feature 4.10 forwarding is acknowledged OR Forwarding all group calls You can forward all your group calls to another internal number: 'forward to pager' programmed key bc 2a 5 'forward group calls' programmed key 18 jkl 3d ef o mn 6 number receiving forwarding forwarding is acknowledged Keeping in touch 4 4.11 Cancelling all forwardings Leaving a recorded message for internal callers 4.14 You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. OK Forward OR OK Cancelforw» OK Forward select the 'Forward' feature press the 'call forward' feature key 4.12 Text OK GoTo OK select the 'Forward' feature • Predefined message: Forwarding calls when your line is busy (forward if busy) OK OR 5 Callers can be forwarded to another telephone if you are already on the line. Forward OK OnBusy» OK c ab 2 5 select the 'Forward' feature jkl 3 o mn 6 3d 6 o mn enter the no. of the message to be sent (01 to 27) select the message to be sent f de ef bc jkl 2a number receiving forwarding OK Language change language of message Forwarding is acknowledged OK send message • Personal message: 4.13 GoTo Do not disturb OK create a temporary personal message* You can make your terminal temporarily unavailable for all calls. *Create a temporary personal message: Forward OK DND OK Forwarding is acknowledged bc 3d jkl 6 2a 5 ef Enter the text: the number pad keys have letters that you can display by successive presses. o mn select the 'Forward' feature Pposition the cursor in the entry field. Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. Erase last character entered. # 19 bc 2a 5 jkl ef 3d o mn 6 Enter a digit (keys 0 to 9). Send message OK apply your choice Keeping in touch 4 • The 27 standard messages are shown below: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the assistant I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*) 15 16 17 18 19 20 21 22 23 24 25 26 27 (*) During consultation of a message, pressing the 'i' key provides access to the following features ( Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while Absent for the rest of the day Absent, back at _:_ (*) Absent, back on ___ at _:_ (*) On vacation, back on ___ (*) External meeting External meeting, back on ___ (*) I am in room nr __ (*) In a meeting - do not disturb At lunch Indisposed Messages to be completed using numeric keypad Clear Erase message. Call Call sender of message. Sendmessage Sending a written message to an internal correspondent. »Directory save the sender's number in your directory ): terminate consultation 4.15 Consulting written messages 4.16 The light indicates that messages have been received. Number of messages received Text Message notification A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone. OK Settings Display shows name of sender, with date, time and ranking of message OK Notification • Activate/deactivate message notification: During the display of the information: ON/OFF OK OK OK On OR OK Off Call back the message sender (the message is erased automatically after the call). • Enter the number of the set where the notification is to be received: Next message. Number OK bc 2a 5 jkl 3d ef mn o 6 OK Previous message. enter the number desired confirm • Change the time slot: the time slot during which notification is activated can be changed. Schedule OK bc 3d jkl 6 2a 5 ef mn o change times 20 OK confirm Managing your charges 5 • At the end of the call, you are called back and you can: Other 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts 5.1 OK You can charge the cost of your outside calls to business account numbers. 5 ef bc 3d jkl 6 2a 5 password for this enter the number internal telephone of the terminal to receive the message • Adding or changing a business code during a call: “Business account code” programmed key 3d 6 2. Print a charge ticket. o mn enter the party’s number Print “Business account code during call” programmed key Finding out the cost of an outside call made for an internal user from your terminal 5.2 conv. the call is placed on hold programmed key 'Meter Total Recall' 5 ef bc 3d jkl 6 2a o mn outside number called Transfer OK name of internal user and cost of call ef bc jkl 2a o mn OK OR transfer call to your correspondent on hold 21 3. Terminate consultation. OK OK OK Programming your telephone 6 Other Initializing your voice mailbox 6.1 Modifying your personal code 6.3 Your personal code is used to access your voice mailbox and to lock your telephone. Enter your personal code, then record your name following the voice guide instructions Light flashes Your personal code is used to access your voice mailbox and to lock your telephone. 5 ef bc 3d jkl 6 2a 6.2 OK Settings 5 pld code (4 digits) Customizing your voice greeting bc 3d jkl 6 2a o mn ef My options OK Password OK OK o mn new code (4 digits) display requests confirmation of new password You can replace the greeting message by a personal message. As long as your voice mailbox has not been initialized, the personal code is 1515. OK Settings Mailbox OK OK CustomMsg 6.4 Configuring the telephone ringer recording Settings recording During consultation of a message, pressing the 'i' key provides access to the following features: ( Stop To stop the recording. Pause To pause recording. Record To record the message again. OK My phone OK Ringing ) T Choose the tune: Tune+ OK OK select the melody of your choice (16 tunes) apply your choice T Adjusting the ringer volume: Level+ OK OK select the level of your choice (12 levels) 22 apply your choice OK Programming your telephone 6 T Activate/disable meeting mode (progressive ringing): Selecting language 6.6 Progressive OK On OR to activate OK Off to deactivate apply your choice OK Settings OK My options T Activate/deactivate discreet ring mode: Beeps OK On OR to activate OK Off to deactivate OK Language apply your choice select the language of your choice T Adjust ringer volume while a call arrives: call adjusting the ringer volume: OK press and release Adjusting screen brightness ef bc 3d jkl 6 2a 5 6.5 apply your choice Make a call using the personal phone book 6.7 OR your telephone rings OK mn o enter the name* 5 OK My phone OK Contrast bc 3d jkl 6 2a OK 5 ef Enter the text: the number pad keys have letters that you can display by successive presses. o mn Position the cursor in the entry field. OR Erase last character entered. adjusting screen brightness # 23 5 ef bc 3d jkl 6 2a mn o Enter a digit (keys 0 to 9). 3d 6 o mn enter the number * Enter the name : Settings ef bc jkl 2a OK OK Programming your telephone 6 • To cancel your temporary reminder call request: 6.8 Programming speed dialing (direct calls) keys Appointment bc 2a 5 one direct call key to programme jkl 3d OK move to the end of enter the reminder the line time • To cancel your permanent reminder call request: ef o mn 6 enter the number Appointment 6.9 OK OK OK Programming an appointment reminder OK move to the end of the line enter the reminder time You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). • Program a temporary reminder call: Appointment 6.10 5 ef bc 3d jkl 6 2a OK Identifying the terminal you are on o mn enter time of appointment OK OR apply the appointment time Who Am I OK press twice • Program a permanent reminder call: 6.11 Appointment OK Choice OK bc 2a 5 jkl 3d Broadcasting background music on your loudspeaker ef OK o mn 6 enter time of appointment You can broadcast background music on the loudspeaker of your telephone (depending on configuration): apply the appointment time when telephone is not in use, background music is played OK • At the programmed time, your telephone rings: (Long press) OK Press the same key to cancel (Long press) If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request remains in memory. If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call. The music stops when a call is made or received and starts again when you hang up. 24 Programming your telephone 6 6.12 Lock / unlock your telephone 5 ef bc 3d jkl 6 2a OK Lock your telephone is locked/unlocked o mn enter your personal code 6.13 Activating/deactivating 'forced headset' mode 'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver;. OK Settings On My phone OR OK Off ForcedHead OK OK activating/deactivating 'forced headset' mode 25 Compliance Declaration of compliance We, Alcatel Business Systems, hereby declare that we assume the Alcatel 4018 or 4019 product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer. howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Copyright © Alcatel Business Systems. 2005. All rights reserved. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. Earpiece may retain magnetic objects. The wording is not contractual and may be subject to change. Some features of your telephone are controlled by a software key and the configuration of the unit. MU19002USAA-O400ed01-1305 26
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