Alcatel Mobile Phones Omnipcx Office 4018 4019 Users Manual

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Alcatel OmniPCX Office

Alcatel 4018/4019

First

User manual

3

How

Introduction

Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel.

Your terminal has a new ergonomic layout for more effective communication.

How to use this guide

These symbols may be supplemented by small icons or text.

Lift the receiver. Line key.

Hang up. Specific key on numeric keypad.

Numeric keypad. Partial view of display.

Means that the feature is subject to programming. If necessary, contact your installer.

Adjustment “reduce”. Fixed key.

Adjustment “increase”. MENU key.

Speaker,

Handsfree. Voice mail access key.

Move the navigation key up or down.

To go back one level (press and release) or to return to the welcome page (press and hold) ;

during a conversation, can be used to access the different pages and to return to the telephone

screens.

2

2

6

5

3

abc

def

jkl

mno

How

Contents

5

Toc

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6

1. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.3 Using the telephone in "handsfree" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p. 7

1.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.6 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.7 Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.8 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.9 Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2. During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.1 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.5 Three-way conference with internal and/or external correspondents (conference). . . . p. 11

2.6 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

2.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

3. Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.2 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.3 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.4 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.5 Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.9 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

3.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

3.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 16

3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 16

4. Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.1 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.2 Forwarding calls to another number (immediate forwarding). . . . . . . . . . . . . . . . . . . . . . p. 17

4.3 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.4 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.5 Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.7 Forwarding calls to your pager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 18

4.9 Applying a selective forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.10 Forwarding all group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

4.12 Forwarding calls when your line is busy (Forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . p. 19

4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

5. Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p. 21

6. Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.7 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.8 Programming speed dialing (direct calls) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.9 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.10 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26

Getting to know your telephone

6

redialend

Telephone

Receiver



Audio keys



Feature keys

END key:

to terminate a call.

Handsfree/Speaker Key:

to make or answer a call without lifting the receiver (Alcatel 4018).

•Lit in handsfree mode or headset mode (short press).

•Flashing in speaker mode(long press).

Intercom/Mute key:

•During a call: press this key so that your party cannot hear you.

•Terminal idle: press this key so that you can automatically answer a call without lifting the receiver.

To adjust the speaker or receiver volume up or down

Messaging key to access various mail services:

if the key flashes, a new voice message or a new text message has been received.

'Redial' key:

•to access the 'Redial' feature (short press)

•call back on the last 10 number dialled (long press).



Navigation

Up-down navigator:

used to navigate around the home page, through the menus or in a text zone

when entering characters.

The home page consists of:

•information on the status of the set (set locked, call forward, etc.),

•date and time,

•set programming and configuration features.

Features accessible (set in idle position): Features accessible in conversation:

Identifying the terminal you are on, Placing a call on hold (HOLD),

Call back on the last 10 number dialled, Sending DTMF signals,

Lock / unlock your telephone, Store the number in the personal phone

book,

Programming an appointment reminder, Call a second correspondent using call by na-

me.

Forward your calls to another number. (im-

mediate forwarding, forward to voice mail,

forward to bleeper),

Configure the set (personal assistant, display,

ring tone, voice mail, etc.),

Using dial by name.

.

Other features can be accessed depending on the configuration of the system.

OK key:

used to validate your choices and options while programming or configuring.

Back/Exit key:

to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct

a character you entered.

Who Am I

Lock

Settings

Who Am I Hold

Rediallist ¤DTMF

Lock »Directory

Appointment Dial by name

Forward

Settings

Dial by name

OK



Feature keys and programmable keys

Guide key:

use to obtain information on the pre-programmed keys or to access the set programming or configuration.

Phone book key:

phone book key to access your personal phone book (short press) or to make a call by name (long press or press

twice).

Pre-programmed feature keys and programmable key.

Lit when the feature associated with the key is activated.

The 6-key block consists of:



two line keys,



one 'immediate forwarding or cancel call-forward' key,



one 'conference' key,



one 'transfer' key,



one direct call key to programme.

Alphanumeric keypad

Alcatel 4018

Using your telephone

1

7

Other

1.1 Making a call

1.2 Answering a call

dial the

number for

your call

lift the

receiver

number

required

handsfree

(Alcatel 4018

only)

number

required

programmable

line key

you are in conversation

with the destination

number

To make an external call, dial the outside line access code (9) before dialing your

party's number. 9 is the default code for an outside line.

For the attendant, dial '0' (by default).

2

6

5

3

ab c

def

jkl

mn

o

OR

2

6

5

3

ab c

def

jkl

mno

OR

2

6

5

3

ab c

def

jkl

mn

o

OR

conv.

lift the

receiver

handsfree

(Alcatel 4018

only)

press the key for

the line that is lit

up

OR

OR

1.3

Using the telephone in 'handsfree' mode (Alcatel 4018 only)

Terminal idle:

Call in progress:

1.4

Activating the speaker during a conversation (receiver lifted) - Speaker

you are in handsfree

mode

press and

release

you are in

conversation with

the destination

number

press and release

During a conversation, you can lift the receiver without terminating the call.

conv.

the loudspeaker key flashes

you are in

conversation with

the destination

number

activate loudspeaker

(long press)

The key is no longer lit

adjust volume

(9 levels)

deactivate

loudspeaker

(long press)

Press and release the loudspeaker key to switch to handsfree mode (light steady).

conv.

OR

Using your telephone

8

1

1.5 Calling your correspondent by name (company directory)

You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the

key with this letter.

1.6 Make a call using the personal phone book

1.7 Screening calls using the voice mailbox (Alcatel 4018 only)

This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to

communicate with him.

•Activating call screening:

long press

or press

twice

first letters of your

correspondent’s

name

select the name from

the displayed list

OK

Press and

release

press the

programmed key

directly (0 to 9)

select the contact to

call

start the call

2

6

5

3

ab c

def

jkl

mn

o

OR

OK

'voice mailbox

screening'

programmed key

enter your personal

code

same key to stop listening and

deactivate the screening

2

6

5

3

ab c

def

jkl

mn

o

•When you receive a call:

1.8

Redial



Redialling the last number dialled (redial):



Call back on the last 10 number dialled:

1.9

Making a callback request to a busy number

you hear the message left by your

caller

name or number of

the caller

to take the call to stop listening only

call

OR

OR

last number redial

'Redial'

key(short

press)

'Redial' key

(long press)

select the No. from

the last ten dialed

start the call

OR

Rediallist

OK

OK

the number you are calling is

busy

¤Callback

OK

Using your telephone

9

1

1.10 Answering an internal call in intercom mode (Alcatel 4018 only)

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected

directly in handsfree mode. The screen shows the caller’s identity.

•To activate - Terminal idle:

•To deactivate - Terminal idle:

1.11 Sending DTMF signals

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a

remotely consulted answering machine.

corresponding LED lights up

When your caller hangs up, intercom mode remains active.

The corresponding LED goes out

you are in

conversation with

the destination

number

to activate

The feature is automatically cancelled when you hang up.

conv.

¤DTMF

OK

1.12 Mute, so that your correspondent cannot hear you

You can hear your correspondent but he/she cannot hear you:

The key lights up

you are in

conversation with

the destination

number

disable microphone

The key is no longer lit

resume the

conversation

conv.

During a call

10

2

Other

2.1 Making a second call during a conversation

•Other methods for calling a second correspondent

•To cancel your second call and recover the first:

The first call is placed on hold

you are in

conversation with

the destination

number

number of

second party

auto call back

(short press)

Call back on the last 10 number dialled (long press).

Calling from your personal directory (PersSpDial) (long press or press

twice (phone book key))

.Using dial by name.

Programmable line key.

you are in

conversation with

the destination

number

key for the line

whose light is

flashing

If you make an error, hang up: your telephone will ring and you will recover your first

call.

conv.

2

6

5

3

ab c

def

jkl

mn

o

OR

OR

Dial by name

OK

conv.

2.2 Answering a second call during a conversation

•A second correspondent is trying to call you:



Answer call displayed:

•To return to your first caller and end the conversation in progress:

2.3 Switching between calls (Broker call)

During a call, a second call is put on hold.

To alternate between calls:

you are in

conversation with

the destination

number

name or no. of the caller

displayed for 3 seconds

light flashes

The first call is placed on hold

line key for which

icon is flashing

you are in

conversation with

the destination

number

key associated

with the

'incoming call'

icon

conv.

call

conv.

OR

Place your first party on hold

light flashes

During a call

11

2

2.4 Transferring a call

•To transfer your call to another number:

•If the number receiving the transfer answers:

You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described

above.

2.5

Three-way conference with internal and/or external correspondents

(conference)

During a call, a second call is on hold.

Cancel the conference and remain with your second correspondent (Place your first party on hold).

The first call is placed on hold

you are in

conversation with

the destination

number

no. of the 2nd

terminal

'transfer'

programmed key

Transfer between two outside calls is not generally possible (depends on country

concerned and system configuration).

conv.

2

6

5

3

ab c

def

jkl

mn

o

you are in

conversation with

the destination

number

“Conference” programmed

key

“Conference”

programmed key

conv.



Hang up on all correspondant:



After the conference, to leave your two correspondents talking together:

2.6 Placing a call on hold (HOLD)

•Exclusive hold:

During a call, you may place the call on hold and recover it later, on the same telephone

•Press 'Hold' to recover the call on hold

2.7 Placing an outside call on hold (parking)

You can place an outside call on hold and recover the call on another telephone:

cancel the conference 'transfer' programmed key

your call is placed on hold

you are in

conversation with

the destination

number

key for the line

whose light is

flashing

conv.

Hold

OK

conv.

you are in

conversation with

the destination

number

conv.

Park

OK

During a call

12

2

•To recover the parked call:

2.8 Intrusion into an internal conversation

Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:

•Protection against intrusion:

number of

telephone from

which call was

parked

If the parked call is not recovered within a preset time (default value 1 min 30), it is

transferred to the attendant.

PickUp OK

Unparkcall OK

2

6

5

3

ab c

def

jkl

mn

o

'Intrude on a call'

programmed key

'protection of a call'

programmed key

enter the number

desired

Protection is cancelled when you hang up.

2

6

5

3

ab c

def

jkl

mn

o

2.9

Store a number

During a call, to save the number onto a call key:

* Enter the name of your party :

2.10

Adjust audio volume

During a call, to adjust the volume level of the loudspeaker or receiver:

you are in

conversation with

the destination

number

select the key to

programme (0 to 9)

display number

enter the name of

your party*

confirm confirm

Enter the text: the number pad keys have letters

that you can display by successive presses.

Position the cursor in the entry field.

Erase last character entered.

Enter a digit (keys 0 to 9).

conv.

»Directory

OK

OK

OK

OK

2

6

5

3

ab c

def

jkl

mno

2

6

5

3

ab c

def

jkl

mno

#

you are in

conversation with

the destination

number

adjust audio volume

conv.

OR

Sharing

3

13

Other

3.1 Receiving supervised call ringing

To receive the special ringing for calls to another number:

3.2 Answering a night or a general bell

When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:

3.3 Manager/assistant screening

System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more

secretaries.

•From the manager’s or assistant’s telephone:

“Supervised call

ringing” programmed

key

press the same key to

cancel

you are in

conversation with

the destination

number

conv.

PickUp

OK

GeneralBell

OK

Incoming calls are screened by a designated

person (assistant, etc.)

Press

“Screening”

key

press the same key

to cancel

Screening is indicated on the manager’s telephone by the icon corresponding to the

“screening” programmed key.

3.4

Individual pick-up

You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.

•If the telephone ringing is in your own pick-up group:

•If the telephone ringing is not in your pick-up group:

'group call pick-up'

programmed key

dial the number of

the ringing

telephone

'telephone call

pick-up'

programmed key

dial the number of

the ringing

telephone

The system can be configured to prevent call pick-up on certain telephones.

PickUp

OK

IndivPickup

OK

2

6

5

3

ab c

def

jkl

mn

o

OR

2

6

5

3

ab c

def

jkl

mn

o

Sharing

14

3

3.5 Answering briefly in place of the attendant

Outside calls to the attendant will ring on your telephone and you can answer the call:

•Calls to the switchboard:

3.6 Hunting groups

•Hunting group call:

Certain numbers can form a hunting group and can be called by dialling the group number.

•Temporary exit from your hunting group:/Return into your group:

your telephone will ring at the

same time as the switchboard

“Attendant

help” programmed

key

press the same

key to cancel

calls to the switchboard will ring on

your telephone

“Attendant help”

programmed key

no. of group to be called

'exit group'

programmed key

your group number

Belonging to a group does not affect the management of direct calls. A specific

telephone within a group can always be called by using its own number.

2

6

5

3

ab c

def

jkl

mn

o

2

6

5

3

ab c

def

jkl

mn

o

3.7 Calling an internal correspondent on his/her pager

The number called does not answer and you know that the person called has a pager:

3.8 Answering a call on your pager

A call on your pager can be answered from any telephone within the system.

3.9 Calling a correspondent on his/her loudspeaker

Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:

your party does

not answer

'page' programmed

key

Paging in progress is displayed

Your correspondent can answer from any telephone in the system.

alert

your pager beeps

'answer page'

programmed key

your group

number

2

6

5

3

ab c

def

jkl

mn

o

your party does

not answer

you are connected to the loudspeaker on your correspondent’s

phone (if he/she has the handsfree feature)

alert

ForcedAnsw

OK

Sharing

15

3

3.10 Sending a written message to an internal correspondent

•Predefined message:

•Personal message:

* Create a temporary personal message :

dial the

number to be

called

select the

message to be

sent

enter the no. of

the message to

be sent

(01 to 27)

apply your

choice

change language of message send

message

create a temporary

personal message*

Send message

Enter the text: the number pad keys have letters

that you can display by successive presses.

Position the cursor in the entry field.

Erase last character entered.

Enter a digit (keys 0 to 9).

SendTxtMsg OK

2

6

5

3

ab c

def

jkl

mn

o

OK

OR

GoTo OK

2

6

5

3

ab c

def

jkl

mn

o

OK

Language OK

OK

Create

OK

2

6

5

3

ab c

def

jkl

mno

2

6

5

3

ab c

def

jkl

mno

#

•The 27 standard messages are shown below:

3.11

Sending a copy of a voice message

1 Call me back 15 Meeting on ___ (*)

2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)

3 Call me back at _:_ (*) 17 Out for a while

4 Call back _____ (*) 18 Absent for the rest of the day

5 Call the attendant 19 Absent, back at _:_ (*)

6 Call the assistant 20 Absent, back on ___ at _:_ (*)

7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)

8 Use paging 22 External meeting

9 Please fetch your fax 23 External meeting, back on ___ (*)

10 Please fetch your mail 24 I am in room nr __ (*)

11 Please cancel your forwarding 25 In a meeting - do not disturb

12 Visitors are waiting 26 At lunch

13 You are expected at reception 27 Indisposed

14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad

Display shows the number of

new and old messages

personal code

select message

to copy by

consecutive

presses

dial the

number to

be called

send message record a comment*

add an additional party send message

Voice

OK

2

6

5

3

ab c

def

jkl

mn

o

Consult

OK

Sendcopy

OK

2

6

5

3

ab c

def

jkl

mn

o

#

Record

OK

Add

OK

Sendcopy

OK

Sharing

16

3

• *To record a comment:

3.12 Sending a recorded message to a number/a distribution list

start recording the comment recording

end recording replay comment

re-record a comment send message

Record OK

recording

#

Listen OK

OR

Record

OK

OK OK

personal code

dial the

number to be

called

other correspondents if necessary

start message recording Recording

end recording; replay message

re-record a message confirm

Voice OK

2

6

5

3

ab c

def

jkl

mn

o

Sendmessage

OK

2

6

5

3

ab c

def

jkl

mn

o

Add

OK

Record

OK

recording

OR

Stop

OK

OR

Listen

OK

OR

Record

OK

OK

3.13

Broadcasting a message on the loudspeakers of a station group

A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:

speak, you have 20 seconds

number of

broadcast

group

The message will only be broadcast on terminals not in use and which have a

loudspeaker.

2

6

5

3

ab c

def

jkl

mn

o

OR

Keeping in touch

4

17

Other

4.1 Selecting calls to be forwarded

When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all.

4.2 Forwarding calls to another number (immediate forwarding)

The number can be your home, portable or car phone, voice message or an internal extension (attendant, etc.).

type of call forwarded is

displayed

select the 'Forward'

feature

select the type of Out/Int

call

if the type of call forwarded

is not appropriate

all calls

the new type of forwarded

call is displayed

internal or outside calls confirm

Forward OK

Ext/Int OK

Div

OR

Div

OR

Div

OK

select the 'Forward'

feature

dial the number to

be called

forwarding is acknowledged

select the number

of your choice

You can make calls, but only the destination number can call you.

Forward OK

Immediate» OK

2

6

5

3

ab c

def

jkl

mn

o

OR

OK

4.3 Forwarding your calls to your voice message service

4.4 When you return, review your recorded messages

The light indicates that messages have been received.

4.5

Activate/deactivate the personal assistant

forwarding is acknowledged

select the 'forward'

feature

Forward

OK

Immediate»VM

OK

Display shows the number of new and old

messages

personal code

Display shows name of sender, with date,

time and ranking of message

select message

listen to message erase message

call sender of message send a copy of a message

Voice

OK

2

6

5

3

ab c

def

jkl

mn

o

Consult

OK

Play

OK

OR

Clear

OK

OR

Call

OK

OR

Sendcopy

OK

display of personal assistant

state (active or not actve)

Settings

OK

Assistant

OK

ON/OFF

OK

On

OK

OR

Off

OK

Keeping in touch

18

4

4.6 Personal assistant: reaching you with one number only

4.7 Forwarding calls to your pager

Callers will thus be able to contact you while you are moving around the company:

select type of forwarding

dial number of a colleague

or other key individual

dial an outside line number

dial number of your mobile

or DECT

activate/deactivate transfer

to the attendant

Settings OK

Assistant OK

Menu OK

InternalNo. OK

ExternalNo. OK

MobileNo. OK

Operator

OK

select the 'Forward'

feature

forwarding is acknowledged

'forward to pager'

programmed key

Forward OK

Page» OK

OR

4.8 Forwarding your calls from the receiving terminal (“Follow me”)

You wish to receive your calls in your present location:

Use the “Follow me” feature.

4.9

Applying a selective forward

You can selectively forward calls, according to the caller’s identity:

4.10 Forwarding all group calls

You can forward all your group calls to another internal number:

select the 'Forward'

feature

your extension

number

forwarding is acknowledged

'forward calls'

programmed key

your extension

number

Forward

OK

Followme»

OK

2

6

5

3

ab c

def

jkl

mn

o

OR

2

6

5

3

ab c

def

jkl

mn

o

forwarding is acknowledged

'selective

forwarding'

programmed key

forwarding is acknowledged

'forward group

calls' programmed

key

number receiving

forwarding

2

6

5

3

ab c

def

jkl

mno

Keeping in touch

19

4

4.11 Cancelling all forwardings

4.12 Forwarding calls when your line is busy (forward if busy)

Callers can be forwarded to another telephone if you are already on the line.

4.13 Do not disturb

You can make your terminal temporarily unavailable for all calls.

press the 'call

forward' feature

key

select the 'Forward'

feature

OR

Forward OK

Cancelforw» OK

select the 'Forward'

feature

number

receiving

forwarding

Forwarding is acknowledged

Forward OK

OnBusy» OK

2

6

5

3

ab c

def

jkl

mn

o

Forwarding is acknowledged

select the 'Forward'

feature

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their

sets when they try to call.

Forward OK

DND OK

4.14

Leaving a recorded message for internal callers

You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.

•Predefined message:

•Personal message:

*Create a temporary personal message:

select the 'Forward'

feature

select the

message to be

sent

enter the no. of

the message to

be sent

(01 to 27)

apply your

choice

change language of message send

message

create a temporary

personal message*

Send message

Enter the text: the number pad keys have letters

that you can display by successive presses.

Pposition the cursor in the entry field.

Erase last character entered.

Enter a digit (keys 0 to 9).

Forward

OK

Text

OK

OK

OR

GoTo

OK

2

6

5

3

ab c

def

jkl

mn

o

OK

Language

OK

OK

GoTo

OK

2

6

5

3

ab c

def

jkl

mno

2

6

5

3

ab c

def

jkl

mno

#

Keeping in touch

20

4

•The 27 standard messages are shown below:

4.15 Consulting written messages

The light indicates that messages have been received.

During the display of the information:

1 Call me back 15 Meeting on ___ (*)

2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)

3 Call me back at _:_ (*) 17 Out for a while

4 Call back _____ (*) 18 Absent for the rest of the day

5 Call the attendant 19 Absent, back at _:_ (*)

6 Call the assistant 20 Absent, back on ___ at _:_ (*)

7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)

8 Use paging 22 External meeting

9 Please fetch your fax 23 External meeting, back on ___ (*)

10 Please fetch your mail 24 I am in room nr __ (*)

11 Please cancel your forwarding 25 In a meeting - do not disturb

12 Visitors are waiting 26 At lunch

13 You are expected at reception 27 Indisposed

14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad

Number of

messages received

Display shows name of

sender, with date, time and

ranking of message

Call back the message sender (the message is erased

automatically after the call).

Next message.

Previous message.

Text OK

OK

During consultation of a message, pressing the 'i' key provides access to the following features ( ):

4.16 Message notification

A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification

of the message on another telephone.

•Activate/deactivate message notification:

•Enter the number of the set where the notification is to be received:

•Change the time slot:

the time slot during which notification is activated can be changed.

Erase message.

Call sender of message.

Sending a written message to an internal correspondent.

save the sender's number in your directory

terminate consultation

Clear

Call

Sendmessage

»Directory

enter the number

desired

confirm

change times confirm

Settings OK

Notification OK

ON/OFF OK

On OR Off OK

Number

OK

2

6

5

3

ab c

def

jkl

mno

OK

Schedule

OK

2

6

5

3

ab c

def

jkl

mno

OK

Managing your charges

5

21

Other

5.1 Charging your calls directly to business accounts

You can charge the cost of your outside calls to business account numbers.

•Adding or changing a business code during a call:

5.2

Finding out the cost of an outside call made for an internal user from

your terminal

“Business

account code”

programmed key

enter the number

of the terminal to

receive the

message

password for this

internal telephone

enter the party’s

number

“Business account code during call” programmed key

2

6

5

3

ab c

def

jkl

mn

o

2

6

5

3

ab c

def

jkl

mn

o

the call is placed on hold

programmed key

'Meter Total

Recall'

outside

number

called

transfer call to your

correspondent on hold

conv.

2

6

5

3

ab c

def

jkl

mn

o

Transfer

OK

OR

•At the end of the call, you are called back and you can:

1. Read information concerning call (cost, duration, number of units...).

name of internal user and cost of

call

2. Print a charge ticket. 3. Terminate consultation.

OK

OK

Print

OK

OK

OK

Programming your telephone

22

6

Other

6.1 Initializing your voice mailbox

6.2 Customizing your voice greeting

You can replace the greeting message by a personal message.

During consultation of a message, pressing the 'i' key provides access to the following features: ( )

Light flashes

Enter your personal code, then record

your name following the voice guide

instructions

Your personal code is used to access your voice mailbox and to lock your telephone.

recording

To stop the recording.

To pause recording.

To record the message again.

Settings OK

Mailbox OK

CustomMsg

OK

recording

Stop

Pause

Record

6.3

Modifying your personal code

Your personal code is used to access your voice mailbox and to lock your telephone.

6.4

Configuring the telephone ringer

T

Choose the tune:

T

Adjusting the ringer volume:

pld code

(4 digits)

new code

(4 digits)

display requests

confirmation of new

password

As long as your voice mailbox has not been initialized, the personal code is 1515.

Settings OK

My options

OK

Password OK

2

6

5

3

ab c

def

jkl

mn

o

2

6

5

3

ab c

def

jkl

mn

o

OK

select the melody of

your choice (16 tunes)

apply your choice

select the level of your choice

(12 levels)

apply your choice

Settings

OK

My phone

OK

Ringing

OK

Tune+

OK

OK

Level+

OK

OK

Programming your telephone

23

6

TActivate/disable meeting mode (progressive ringing):

TActivate/deactivate discreet ring mode:

TAdjust ringer volume while a call arrives:

6.5 Adjusting screen brightness

to activate to deactivate apply your choice

to activate to deactivate apply your choice

your telephone

rings

adjusting the ringer volume:

Progressive OK

On OR Off

OK

Beeps

OK

On

OR

Off

OK

call

OR

adjusting screen brightness

Settings

OK

My phone

OK

Contrast

OK

OR

6.6 Selecting language

6.7 Make a call using the personal phone book

* Enter the name :

select the language

of your choice

apply your choice

Settings

OK

My options

OK

Language

OK

OK

press and

release

enter the name* enter the number

Enter the text: the number pad keys have letters

that you can display by successive presses.

Position the cursor in the entry field.

Erase last character entered.

Enter a digit (keys 0 to 9).

OK

2

6

5

3

ab c

def

jkl

mno

OK

2

6

5

3

ab c

def

jkl

mn

o

OK

2

6

5

3

ab c

def

jkl

mno

2

6

5

3

ab c

def

jkl

mno

#

Programming your telephone

24

6

6.8 Programming speed dialing (direct calls) keys

6.9 Programming an appointment reminder

You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).

•Program a temporary reminder call:

•Program a permanent reminder call:

•At the programmed time, your telephone rings:

one direct call key to

programme

enter the number

2

6

5

3

ab c

def

jkl

mn

o

enter time of

appointment

apply the

appointment

time

enter time of

appointment

apply the

appointment

time

If you are in conversation, the display flashes and an audio tone is generated. After

three calls without reply, a temporary request is cancelled but a permanent request

remains in memory.

If your calls are forwarded to another terminal, the forwarding is not applied to the

reminder call.

Appointment

OK

2

6

5

3

ab c

def

jkl

mn

o

OK

Appointment

OK

Choice

OK

2

6

5

3

ab c

def

jkl

mn

o

OK

OK

•To cancel your temporary reminder call request:

•To cancel your permanent reminder call request:

6.10

Identifying the terminal you are on

6.11 Broadcasting background music on your loudspeaker

You can broadcast background music on the loudspeaker of your telephone (depending on configuration):

move to the end of

the line

enter the reminder

time

move to the end

of the line

enter the

reminder time

Appointment

OK

OK

Appointment

OK

OK

OK

press twice

OR

Who Am I

OK

when telephone is not in use,

background music is played

(Long press)

Press the same key to cancel

(Long press)

The music stops when a call is made or received and starts again when you hang up.

OK

Programming your telephone

25

6

6.12 Lock / unlock your telephone

6.13 Activating/deactivating 'forced headset' mode

'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver;.

your telephone is

locked/unlocked

enter your personal code

Lock OK

2

6

5

3

ab c

def

jkl

mn

o

activating/deactivating 'forced headset' mode

Settings OK

My phone OK

ForcedHead OK

On

OR

Off

OK

Compliance

26

howtoc

Independently of the legal warranty that covers this appliance, it is

guaranteed for 1 year, parts and labour, counting from the date indicated

on your invoice.

The invoice will be demanded if making a claim under the warranty. The

warranty does not however apply in the following cases: in the event of use

that does not comply with the instructions given in this user’s manual, faults

or damage caused by natural wear, damage resulting from a cause external

to the appliance (e.g. impact, fall, exposure to dampness, etc.),

noncompliant installation or modifications or repairs carried out by people

who are not approved by the manufacturer or retailer.

Warning: never place your telephone in contact with water. To clean your

telephone, you may however use a damp soft cloth. Never use solvents

(trichlorethylene, acetone, etc.) which may damage the plastic parts of your

telephone. Never spray it with cleaning products.

Earpiece may retain magnetic objects.

The wording is not contractual and may be subject to change. Some features

of your telephone are controlled by a software key and the configuration of

the unit.

Declaration of compliance

We, Alcatel Business Systems, hereby declare that we assume the Alcatel

4018 or 4019 product to be compliant with the essential requirements of

Directive 1999/5/CE of the European Parliament and Council. A copy of the

original of this declaration of compliance can be obtained from your

installer.

Alcatel Business Systems, in keeping with its policy of constant product

improvement for the customer, reserves the right to modify product

specifications without prior notice.

Copyright © Alcatel Business Systems. 2005.

All rights reserved.

MU19002USAA-O400ed01-1305