Alto Shaam 1Dn Users Manual

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2015-02-05

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Drawer Warmers
Electric

500-1D

500-1DN

Models:

500-1D, 1DN
500-2D, 2DN
500-3D, 3DN
500-2D

500-2DN

500-3D

500-3DN

• Installation

• Operation

• Maintenance

W164 N9221 Water Street • P.O. Box 450 • Menomonee Falls, Wisconsin 53052-0450 USA
PHONE: 262.251.3800 • 800.558.8744 USA / CANADA
FAX: 262.251.7067 • 800.329.8744 U . S . A .
www.alto-shaam.com
printed in u.s.a.

ONLY

MN-29742 (Rev. 1) • 04/13

Delivery.............................................................................. 1
Unpacking......................................................................... 1
Safety Procedures and Precautions.................................. 2

Sanitation
Sanitation/Food Safety.............................................. 12
Internal Food Product Temperatures......................... 12

Installation
Installation Requirements............................................ 3
Clearance Requirements.............................................. 3
Weights........................................................................ 3
Product Capacity......................................................... 3
500-1D, 2D, 3D
Cutout Dimensions................................................... 4
Dimension Drawing ................................................. 4
Options and Accessories......................................... 4
500-1DN, 2DN, 3DN
Cutout Dimensions................................................... 5
Dimension Drawing.................................................. 5
Options and Accessories......................................... 5
Electrical Specifications.............................................. 6

Service
Thermostat Accuracy................................................. 13
Trouble Shooting........................................................ 13
Trouble Shooting - Error Codes................................. 14
500-1D, 2D, 3D
Exterior Service Parts....................................... 15-16
Service View - Drawer Assembly........................... 17
500-1DN, 2DN, 3DN
Exterior Service Parts - . .................................. 18-19
Service View - Drawer Assembly 500-DN.............. 20
Electronic Service Parts............................................. 21

Operating Instructions
User Safety Information............................................... 7
Before Initial Use.......................................................... 7
Heating Characteristics................................................ 7
Food Product Tips....................................................... 7
Operation..................................................................... 8
General Holding Guidelines......................................... 9

Wire Diagrams
Always refer to the wire diagram(s) included with the
unit for most current version.
Warranty
Transportation Damage and Claims........... Back Cover
Limited Warranty......................................... Back Cover

Care and Cleaning
Cleaning and Preventative Maintenance................... 10
Protecting Stainless Steel Surfaces.......................... 10
Cleaning Agents......................................................... 10
Cleaning Materials..................................................... 10
Care and Cleaning..................................................... 11

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • b

DELIVEry

uNpAcKINg

This Alto-Shaam appliance has been
thoroughly tested and inspected to ensure only
the highest quality unit is provided. upon
receipt, check for any possible shipping damage
and report it at once to the delivering carrier.
See Transportation Damage and Claims section
located in this manual.
This appliance, complete with unattached
items and accessories, may have been delivered
in one or more packages. Check to ensure that all
standard items and options have been received
with each model as ordered.
Save all the information and instructions
packed with the appliance. Complete and return
the warranty card to the factory as soon as
possible to ensure prompt service in the event of a
warranty parts and labor claim.
This manual must be read and understood
by all people using or installing the equipment
model. Contact the Alto-Shaam Tech Team Service
Department if you have any questions concerning
installation, operation, or maintenance.

1. Carefully remove the
appliance from the
carton or crate.

NOTE:

All claims for warranty must include the
full model number and serial number of
the unit.

NOTE: Do not discard the
carton and other
packaging material
until you have
inspected the unit
for hidden damage
and tested it for
proper operation.
2. Read all instructions in this manual carefully
before initiating the installation of this appliance.
DO NOT DISCARD THIS MANuAL.
This manual is considered to be part of the
appliance and is to be provided to the owner
or manager of the business or to the person
responsible for training operators. Additional
manuals are available from the Alto-Shaam
Tech Team Service Department.
3. Remove all protective plastic film, packaging
materials, and accessories from the appliance
before connecting electrical power. Store any
accessories in a convenient place for future use.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 1

SAfETy prOcEDurES
AND prEcAuTIONS
Knowledge of proper procedures is essential to the
safe operation of electrically and/or gas energized
equipment. In accordance with generally accepted
product safety labeling guidelines for potential
hazards, the following signal words and symbols
may be used throughout this manual.

DANgEr
Used to indicate the presence of
a hazard that WILL cause severe
personal injury, death, or substantial
property damage if the warning
included with this symbol is ignored.

wArNINg
Used to indicate the presence of
a hazard that CAN cause personal
injury, possible death, or major
property damage if the warning
included with this symbol is ignored.

1. This appliance is intended to cook, hold
or process foods for the purpose of human
consumption. No other use for this appliance is
authorized or recommended.
2. This appliance is intended for use in commercial
establishments where all operators are
familiar with the purpose, limitations, and
associated hazards of this appliance. Operating
instructions and warnings must be read and
understood by all operators and users.
3. Any troubleshooting guides, component views,
and parts lists included in this manual are for
general reference only and are intended for use
by qualified technical personnel.
4. This manual should be considered a permanent
part of this appliance. This manual and all
supplied instructions, diagrams, schematics,
parts lists, notices, and labels must remain with
the appliance if the item is sold or moved to
another location.

cAuTION
Used to indicate the presence of a
hazard that can or will cause minor or
moderate personal injury or property
damage if the warning included with
this symbol is ignored.

cAuTION
Used to indicate the presence of a hazard that
can or will cause minor personal injury, property
damage, or a potential unsafe practice if the
warning included with this symbol is ignored.

NOTE
For equipment delivered for use
in any location regulated by the
following directive:
DO NOT DISPOSE OF ELECTRICAL
OR ELECTRONIC EQUIPMENT WITH
OTHER MUNICIPAL WASTE.

N O T E : used to notify personnel of
installation, operation, or
maintenance information that is
important but not hazard related.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 2

installation

DANgEr

cAuTION

IMPROPER INSTALLATION,
ALTERATION, ADJUSTMENT,
SERVICE, OR MAINTENANCE COULD
RESULT IN SEVERE INJURY, DEATH,
OR CAUSE PROPERTY DAMAGE.

METAL PARTS OF THIS EQUIPMENT
BECOME EXTREMELY HOT WHEN
IN OPERATION. TO AVOID BURNS,
ALWAYS USE HAND PROTECTION
WHEN OPERATING THIS APPLIANCE.

READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR SERVICING
THIS EQUIPMENT.

DANgEr
DO NOT store or use gasoline or other
ﬂammable vapors or liquids in the
vicinity of this or any other appliance.

cAuTION
TO PREVENT PERSONAL INJURY,
USE CAUTION WHEN MOVING OR
LEVELING THIS APPLIANCE.

SITE INSTALLATION
This Alto-Shaam
appliance must
be installed in a
location that will
permit it to function
for its intended
purpose and to allow
adequate clearance
for ventilation,
proper cleaning, and
maintenance access.

Minimum clearance
REQUIREMENTS

3. This appliance must be kept free and clear
of any obstructions blocking access for
maintenance or service.

right side
top

(76mm)
(25mm)
(25mm)
(51mm)

weight ( est .)

1. This appliance must be installed on a stable
and level surface.
2. DO NOT install this appliance in any area
where it may be affected by any adverse
conditions such as steam, grease, dripping
water, high temperatures, or any other severely
adverse conditions.

3"
1"
1"
2"

back
left side

500-1D 500-2D 500-3D
net

80 lb (36 kg)

115 lb (52 kg)

150 lb (68 kg)

ship

90 lb (41 kg)

125 lb (57 kg)

165 lb (75 kg)

weight ( est .)

500-1DN 500-2DN 500-3DN
net

67 lb (30 kg)

100 lb (45 kg)

130 lb (59 kg)

ship

75 lb (34 kg)

112 lb (51 kg)

145 lb (66 kg)

pr oduct capacity
36 lbs (16 kg)
(34

maximum

baked potatoes ,

•

each drawer

dinner rolls )

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 3

installation
site I N S T A L L A T I O N
500-1D, 500-2D, 500-3D

12-5/16"
(312mm)

500-1D

24-5/8" (624mm)

11-5/8"
(296mm)

500-2D

18-15/16" (481mm)

26-1/8" (664mm)

500-3D

25-7/8" (657mm)

Electrical
Connection

43-3/8" (1101mm)

24-7/8" (631mm)

Cord Length:
120V - 5' (1524mm)
208-240V - 8' (2438mm)
230V - 8' (2438mm)

6-3/4" (171mm) FOR
LEG STAND OR 5" (127mm)
CASTER STAND ASSEMBLY

4-7/8" (121mm)
FOR CASTER STAND ASSEMBLY
WITH 3" (76mm) CASTERS

cutout dimensions ( for units with built in trim )
Add 3/4" (19mm) to unit height and 1-1/2" (38mm) to unit width
OPTIONS & ACCESSORIES
Built-in Trim Kit
500-1D

5015147

500-2D

5015149

500-2D for bu2-48, bu2-72

5015151

500-2D for bu2-96

5015152

500-3D

5005153

Caster Stand Assembly
- with 5" (127mm) casters
15379
- with 3" (76mm) casters
5010920
Leg Stand Assembly
15380
Pan, oversize, 15" x 20" x 5" (381 x 508 x 127mm) PN-2123
Perforated pan grid
15" x 20" (381mm x 508mm)
1231
12" x 20" (305mm x 508mm)
16642

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 4

installation
site I N S T A L L A T I O N
500-1DN, 500-2DN, 500-3DN
8-5/16"
(211mm)

500-2D

500-1D

11-5/8"
(296mm)

500-3D

26-1/8" (664mm)

18-15/16" (481mm)

31-3/16" (792mm)

Electrical
Connection

16-11/16"
(423mm)

Cord Length:
120V - 5' (1524mm)
208-240V - 8' (2438mm)
230V - 8' (2438mm)

6-3/4" (171mm) FOR
LEG STAND OR 5" (127mm)
CASTER STAND ASSEMBLY

24-7/8" (631mm)

53-3/4" (1364mm)

4-7/8" (121mm)
FOR CASTER STAND ASSEMBLY
WITH 3" (76mm) CASTERS

cutout dimensions ( for units with built in trim )
Add 3/4" (19mm) to unit height and 1-1/2" (38mm) to unit width
OPTIONS & ACCESSORIES
Caster Stand Assembly

Built-in Trim Kit

500-1DN

5015148

500-2DN

5015150

5015154

500-3DN

- with 5" (127mm) casters

- with 3" (76mm) casters

55534
5010921

Leg Stand Assembly

55535

Perforated pan grid, 12" x 20" (305mm x 508mm)

16642

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 5

installation
ele c t r i c al
1. An identification tag is permanently mounted on
the cabinet.

cAuTION

2. Plug cabinet into a properly grounded receptacle
ONLY, positioning the unit so the power supply
cord is easily accessible in case of an emergency.

THIS SECTION IS PROVIDED FOR THE ASSISTANCE
OF QUALIFIED SERVICE TECHNICIANS ONLY AND
IS NOT INTENDED FOR USE BY UNTRAINED OR

UNAUTHORIZED SERVICE PERSONNEL.

Arcing will occur when connecting or
disconnecting the unit unless all controls are in
the “OFF” position.

DANgEr

3. If necessary, a proper receptacle or outlet
configuration as required for this unit, must be
installed by a licensed electrician in accordance
with applicable, local electrical codes.

DIScONNEcT uNIT frOM
pOwEr SOurcE bEfOrE
cLEANINg Or SErVIcINg.

For CE approved units: To prevent an electrical
shock hazard between the appliance and other
appliances or metal parts in close vicinity, an
equalization-bonding stud is provided. An
equalization bonding lead must be connected to
this stud and the other appliances / metal parts
to provide sufficient protection against potential
difference. The terminal is marked
with the following symbol.

DANgEr
To avoid electrical shock, this
appliance MUST be adequately
grounded in accordance with local
electrical codes or, in the absence of
local codes, with the current edition
of the National Electrical Code ANSI/
NFPA No. 70. In Canada, all electrical
connections are to be made in
accordance with CSA C22.1, Canadian
Electrical Code Part 1 or local codes.

hard wired models:
Hard wired models must be equipped with a
country certified external allpole disconnection
switch with sufficient contact separation.
If a power cord is used for the connection of the
product an oil resistant cord like H05RN or H07RN
or equivalent must be used.
NOTE: Where local codes and CE regulatory

requirements apply, appliances must be
connected to an electrical circuit that is
protected by an external GFCI outlet.

ELECTRICAL

voltage

phase

cycle/hz

120

amps kW

5.3

208-240

2.7

0.64

230

50/60

2.6

0.59

nema

5-15p

15A, 125V
nema

6-15p

15A, 250V
cee

plug

7/7,

220-230V

plug

Wire diagrams are located inside the bonnet of the unit.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 6

installation
u se r sa f et y in f o r mation
This appliance is intended for use in commercial
establishments where all operators are familiar with
the purpose, limitations, and associated hazards of
this appliance. Operating instructions and warnings
must be read and understood by all operators
and users.

FOOD PRODUCT TIPS
Bread and Rolls

2. U se hand protection when handling
hot items.

Breads and rolls are traditionally difficult to
hold for prolonged periods due to the very low
moisture content of these products. For best
results and longest possible holding life, it is
recommended these products be placed in a
plastic bag while in the warming drawer. Breads
and rolls should be held at a temperature no
higher than 120° to 140°F (49° to 60°C).

3. P reheat the unit for 30 minutes before use.

Potatoes

4. B e certain only hot foods are placed into
the unit.

1. M
ake sure the unit is connected to the
appropriate power source.

before initial use:
Before operating the unit, clean both the interior
and exterior of the unit with a clean, damp cloth
and mild soap solution. Rinse carefully. Clean
and install the drawer warmer pan(s). The drawer
assembly is completely removable. Clean as a
sanitation measure.

HEATING CHARACTERISTICS
The drawer warmer is equipped with a special
heating element. Through this Halo Heat concept,
the heating element is mounted against the walls of
the unit to provide an evenly applied heat source
controlled by a digital control. The design and
operational characteristics of the unit eliminate the
need for a moisture pan or a heat circulating fan.
Through even heat application, the quality of food
products is maintained up to several hours or more.

For the best results when holding potatoes:

1. Do not overcook.
Regardless of the temperature at which potatoes
are cooked or what type of oven is used, it is
important that this product does not achieve a
final internal product temperature in excess of
195°F (91°C). Over-cooking will further reduce
the moisture content and consequently, reduce
the holding life. Potatoes should be removed
from the oven when they reach an internal
temperature of approximately 190°F (88°C).
After they are removed from the oven, the
internal temperature will continue to increase.
2. Allow potatoes to stabilize before placing
in drawer warmer.
When potatoes are removed from a conventional
high-temperature oven, they have an extremely
high surface temperature. If they are placed in
the drawer warmer while they are this hot on the
outside, moisture will be pulled from the inside
of the potato and condensation will form on the
outside. Holding results under these conditions
will not be totally satisfactory. Remove potatoes
from the oven and allow the surface temperature
to stabilize before placing them in the controlled
holding atmosphere of the drawer warmer.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 7

o p e r ation
O P E R A T I N G I N S T RUC T I O N S
1. PR
EHEAT AT 200°F (93°C) for 30 minutes
before loading food.
Push power switch to “On” position. The unit will
begin operating at the previous set temperature.

5. C
heck to make certain the cabinet drawer is securely
closed, and using the Up and Down Arrow Keys,
set the temperature to 160°F (71°C).

2. Press the Up or Down Arrow Keys to 200°F (93°C).
Pressing and releasing the Arrow Keys will increase
the set point by 1 degree. Pressing and holding the
Arrow Key will increase set point by 10 degrees.
When Arrow Key is released, a newIset point
temperature is set. The Set temperature will appear
in the Digital Display and the Heat Indicator Light
o Display Key
will illuminate. Press the Temperature
for three seconds at any time to display the Actual
inside air temperature.

To toggle between Set and Actual:
Factory default is to display Set temperature in the
Digital Display. To display Actual temperature:
Press and hold the Temperature Display Key and
the Up Arrow Key for 5 seconds. The control will
show ACT , then show the Actual temperature.
Repeat to toggle to Set point

THIS WILL NOT NECESSARILY
BE THE FINAL SETTING.
The proper temperature range for the food being
held will depend on the type and quantity of
product. Whether or not the optional drawer vents
should be open or closed will also depend on the
type of food being held. When holding food for
prolonged periods, it is advisable to periodically
check the internal temperature of each item to assure
maintenance of the proper temperature range.
Reset the holding temperature accordingly.

To Toggle between fahrenheit
and Celsius
Press the Temperature Display Key at any time to display
the alternate temperature.
The factory default is Fahrenheit. To change to Celsius:

SET .

1.
Press and hold the Temperature Display Key and
the Down Arrow Key for 5 seconds.
Press the Temperature Display Key at any time
.
to display the alternate temperature.
2. The control will show
for 3 seconds to verify
C
selection and then show the temperature. (Set Point
3. When the inside air temperature reaches the desired
or Actual, whichever the user has selected) in ºC.
holding temperature, the Heat Indicator Light will
turn off.
3. Repeat to toggle to Fahrenheit.
4. Load the cabinet with hot food only.
Note: With a power failure, factory test, etc., the control
The purpose of the holding cabinet is to maintain
will retain the ºC or ºF setting selected by the user when
hot food at proper serving temperatures. Only
power is restored.
hot food should be placed into the cabinet. Before
loading the unit with food, use a food thermometer
to make certain all food products are at an internal
temperature range of 140° to 160°F (60° to 71°C).
All food not within the proper temperature
range should be heated before loading into the
holding cabinet.
Heat
Indicator Light

Digital
Display

I
o
On/Off Power
Switch

o
Temperature
Display Key

Up/Down
Arrow Keys

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 8

OPERATION
G ENER A L H O LDING GUID ELINES
Chefs, cooks and other specialized food service
personnel employ varied methods of cooking. Proper
holding temperatures for a specific food product
must be based on the moisture content of the
product, product density, volume, and proper serving
temperatures. Safe holding temperatures must also
be correlated with palatability in determining the
length of holding time for a specific product.
Halo Heat maintains the maximum amount of product
moisture content without the addition of water,
water vapor, or steam. Maintaining maximum
natural product moisture preserves the natural
flavor of the product and provides a more genuine
taste. In addition to product moisture retention, the
gentle properties of Halo Heat maintain a consistent
temperature throughout the cabinet without the
necessity of a heat distribution fan, thereby preventing
further moisture loss due to evaporation
or dehydration.
In an enclosed holding environment, too much
moisture content is a condition which can be relieved.
A product achieving extremely high temperatures
in preparation must be allowed to decrease in
temperature before being placed in a controlled
holding atmosphere. If the product is not allowed to
decrease in temperature, excessive condensation will
form increasing the moisture content on the outside
of the product. To preserve the safety and quality
of freshly cooked foods however, a maximum of 1
to 2 minutes must be the only time period allowed
for the initial heat to be released from the product.
Most Halo Heat holding equipment is provided with
a thermostat control between 60° and 200°F (16° to
93°C). If the unit is equipped with vents, close
the vents for moist holding and open the vents for
crisp holding.

hOLDINg TEMpErATurE rANgE

MEAT

fAhrENhEIT

cELSIuS

BEEF ROAST — Rare

130°F

54°C

BEEF ROAST — Med/Well Done

155°F

68°C

BEEF BRISKET

160° — 175°F

71° — 79°C

CORN BEEF

160° — 175°F

71° — 79°C

PASTRAMI

160° — 175°F

71° — 79°C

PRIME RIB — Rare
STEAKS — Broiled/Fried

130°F

54°C

140° — 160°F

60° — 71°C

160°F

71°C

VEAL

RIBS — Beef or Pork

160° — 175°F

71° — 79°C

HAM

160° — 175°F

71° — 79°C

PORK

160° — 175°F

71° — 79°C

LAMB

160° — 175°F

71° — 79°C

CHICKEN — Fried/Baked

160° — 175°F

71° — 79°C

DUCK

160° — 175°F

71° — 79°C

TURKEY

160° — 175°F

71° — 79°C

GENERAL

160° — 175°F

71° — 79°C

pOuLTry

fISh/SEAfOOD
FISH — Baked/Fried

160° — 175°F

LOBSTER

160° — 175°F

71° — 79°C

SHRIMP — Fried

160° — 175°F

71° — 79°C

120° — 140°F

49° — 60°C

bAKED gOODS
BREADS/ROLLS
MIScELLANEOuS
CASSEROLES
DOUGH — Proofing

160° — 175°F

71° — 79°C

80° — 100°F

27° — 38°C

EGGS —Fried

150° — 160°F

66° — 71°C

FROZEN ENTREES

160° — 175°F

71° — 79°C

HORS D'OEUVRES

160° — 180°F

71° — 82°C

PASTA

160° — 180°F

71° — 82°C

PIZZA

160° — 180°F

71° — 82°C

POTATOES
PLATED MEALS

180°F

82°C

140° — 165°F

60°— 74°C

SAUCES

140° — 200°F

60° — 93°C

SOUP

140° — 200°F

60° — 93°C

VEGETABLES

160° — 175°F

71° — 79°C

THE HOLDING TEMPERATURES LISTED ARE SUGGESTED GUIDELINES ONLY .

ALL

FOOD HOLDING SHOULD BE BASED ON INTERNAL PRODUCT TEMPERATURES .
ALWAYS FOLLOW LOCAL HEALTH

( HYGIENE )

REGULATIONS FOR ALL INTERNAL

TEMPERATURE REQUIREMENTS .

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 9

CARE AND CLEANING
cLEANINg AND prEVENTATIVE MAINTENANcE
prOTEcTINg STAINLESS STEEL SurfAcES

cLEANINg AgENTS

It is important to guard against corrosion
in the care of stainless steel
surfaces. Harsh, corrosive,
or inappropriate chemicals
can completely destroy the
protective surface layer
of stainless steel. Abrasive
pads, steel wool, or metal implements will abrade
surfaces causing damage to this protective coating
and will eventually result in areas of corrosion.
Even water, particularly hard water that contains
high to moderate concentrations of chloride, will
cause oxidation and pitting that result in rust
and corrosion. In addition, many acidic foods
spilled and left to remain on metal surfaces are
contributing factors that will corrode surfaces.

use non-abrasive cleaning products designed for
use on stainless steel surfaces. Cleaning agents
must be chloride-free compounds and must not
contain quaternary salts. Never use hydrochloric
acid (muriatic acid) on stainless steel surfaces.
Always use the proper cleaning agent at the
manufacturer's recommended strength.
Contact your local cleaning supplier for
product recommendations.

Proper cleaning agents, materials, and
methods are vital to maintaining the appearance
and life of this appliance. Spilled foods should be
removed and the area wiped as soon as possible
but at the very least, a minimum of once a day.
Always thoroughly rinse surfaces after using a
cleaning agent and wipe standing water as quickly
as possible after rinsing.

cLEANINg MATErIALS
The cleaning function can usually be accomplished
with the proper cleaning agent and a soft, clean
cloth. When more aggressive methods must be
employed, use a non-abrasive scouring pad on
difficult areas and make certain to scrub with the
visible grain of surface metal to avoid surface
scratches. Never use wire brushes, metal scouring
pads, or scrapers to remove food residue.

cAuTION
RS

C RA PE

E EL P A
DS

BRU

IR E

TO PROTECT STAINLESS STEEL
SURFACES, COMPLETELY AVOID
THE USE OF ABRASIVE CLEANING
COMPOUNDS, CHLORIDE BASED
CLEANERS, OR CLEANERS
CONTAINING QUATERNARY SALTS.
NEVER USE HYDROCHLORIC ACID
(MURIATIC ACID) ON STAINLESS
STEEL. NEVER USE WIRE
BRUSHES, METAL SCOURING
PADS OR SCRAPERS.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 10

CARE AND CLEANING
The cleanliness and appearance of this equipment will contribute considerably to
operating efficiency and savory, appetizing food. Good equipment that is kept clean
works better and lasts longer.

THOROUGHLY CLEAN DAILY:
1. Disconnect unit from power source, and let cool.
2. Remove, cover or wrap, and refrigerate food.
3. Remove drawer pans and clean separately.
The drawer assembly is completely removable.
Remove from the cabinet and clean to prevent a
build-up of food residue from interfering with
the function of the drawer assembly. Regular
cleaning will help prolong the life of these parts.
4. Clean interior metal surfaces
of the unit with a damp, clean
cloth and any good commercial
detergent or grease solvent at
the recommended strength.
Use a plastic scouring pad or
oven cleaner for difficult areas. Rinse carefully to
remove all residue and wipe dry.

5.
W ipe control panel, vents, handles, and gaskets
thoroughly since these areas harbor food debris.
6.
I nterior can be wiped with a sanitizing solution
after cleaning and rinsing. This solution must
be approved for use on stainless steel food
contact surfaces.
7. T
o help maintain the protective film coating on
polished stainless steel, clean the exterior of the
unit with a cleaner recommended for stainless
steel surfaces. Spray the cleaning agent on
a clean cloth and wipe with the grain of the
stainless steel.
Always follow appropriate state or local health
(hygiene) regulations regarding all applicable
cleaning and sanitation requirements for
foodservice equipment.

NOTE: A
void the use of abrasive cleaning,
compounds, chloride based cleaners, or
cleaners containing quaternary salts. Never
use hydrochloric acid (muriatic acid) on
stainless steel.

DANgEr

DANgEr
DIScONNEcT uNIT frOM
pOwEr SOurcE bEfOrE
cLEANINg Or SErVIcINg.

AT NO TIME SHOULD THE INTERIOR
OR EXTERIOR BE STEAM CLEANED,
HOSED DOWN, OR FLOODED WITH
WATER OR LIQUID SOLUTION OF
ANY KIND. DO NOT USE WATER JET
TO CLEAN.

SEVErE DAMAgE Or
ELEcTrIcAL hAZArD
cOuLD rESuLT.
WARRANTY BECOMES VOID IF
APPLIANCE IS FLOODED

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 11

SANITATION
Food ﬂavor and aroma are usually so closely related
that it is diﬃcult, if not impossible, to separate them.
There is also an important, inseparable relationship
between cleanliness and food ﬂavor. Cleanliness, top
operating eﬃciency, and appearance of equipment
contribute considerably to savory, appetizing foods. Good
equipment that is kept clean, works better and lasts longer.
Most food imparts its own particular aroma and many
foods also absorb existing odors. Unfortunately, during
this absorption there is not distinction between GOOD
and BAD odors The majority of objectionable ﬂavors and
odors troubling food service operations are caused by
bacteria growth. Sourness, rancidity, mustiness, stale or
other OFF ﬂavors are usually the result of germ activity.
The easiest way to insure full, natural food ﬂavor is
through comprehensive cleanliness. This means good
control of both visible soil (dirt) and invisible soil
(germs). A through approach to sanitation will provide
essential cleanliness. It will assure an attractive
appearance of equipment, along with maximum eﬃciency
and utility. More importantly, a good sanitation program
provides one of the key elements in the prevention of
food-borne illnesses.
A controlled holding environment for prepared foods is
just one of the important factors involved in the prevention
of food-borne illnesses. Temperature monitoring and
control during receiving, storage, preparation, and the
service of foods are of equal importance.

The most accurate method of measuring safe temperatures
of both hot and cold foods is by internal product
temperature. A quality thermometer is an eﬀective tool for
this purpose, and should be routinely used on all products
that require holding at a speciﬁc temperature.
A comprehensive sanitation program should focus on
the training of staﬀ in basic sanitation procedures. This
includes personal hygiene, proper handling of raw
foods, cooking to a safe internal product temperature,
nd the routine monitoring of internal temperatures from
receiving through service.
Most food-borne illnesses can be prevented through
proper temperature control and a comprehensive
program of sanitation. Both these factors are important
to build quality service as the foundation of customer
satisfaction. Safe food handling practices to prevent foodborne illness is of critical importance to the health and
safety of your customers.
HACCP, an acronym for Hazard Analysis (at) Critical
Control Points, is a quality control program of operating
procedures to assure food integrity, quality, and safety.
Taking steps necessary to augment food safety practices
is both cost eﬀective and relatively simple. While HACCP
guidelines go far beyond the scope of this manual,
additional information is available by contacting:
CENTER FOR FOOD SAFETY AND APPLIED
NUTRITION FOOD AND DRUG ADMINISTRATION
1-888-SAFEFOOD

INTERNAL FOOD PRODUCT TEMPERATURES
H OT FOOD S

DANGER ZONE

40° TO 140°F

(4° TO 60°C)

CRITICAL ZONE

70° TO 120°F

(21° TO 49°C)

SAFE ZONE

140° TO 165°F

(60° TO 74°C)

COLD FOOD S

DANGER ZONE

ABOVE 40°F

(ABOVE 4°C)

SAFE ZONE

36° TO 40°F

(2° TO 4°C)

FROZ E N FOOD S

DANGER ZONE

ABOVE 32°F

(ABOVE 0°C)

CRITICAL ZONE

0° TO 32°F

(-18° TO 0°C)

SAFE ZONE

0°F or below

(-18°C or below)

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 12

SANITATION
t h e r mostat a c c u r a c y
The electronic thermostat is a precise instrument
and is designed to offer trouble free service. If
you suspect the temperature inside the holding
compartment does not match the temperature
indicated on the digital display, follow the
instructions listed below.
1. C
heck to make certain the unit voltage matches
the power source. A power source less than
that required to operate the unit will result in
inaccurate temperatures.
2. V
erify the temperature inside the holding
compartment with a quality thermal indicator.
a. C ompletely empty the holding compartment.
b. M
ake certain the holding cabinet sensor,
located inside the holding compartment, is
completely clean.

DANgEr
DIScONNEcT uNIT frOM
pOwEr SOurcE bEfOrE
cLEANINg Or SErVIcINg.

cAuTION
THIS SECTION IS PROVIDED FOR THE ASSISTANCE
OF QUALIFIED SERVICE TECHNICIANS ONLY AND
IS NOT INTENDED FOR USE BY UNTRAINED OR
UNAUTHORIZED SERVICE PERSONNEL.

c. S
uspend the thermal indicator in the center of
the holding compartment.
d. A llow the temperature set on the electronic
thermostat to stabilize for a minimum of one hour
before comparing the digital display with the
reading on the thermal indicator.
DO NOT OPEN THE CABINET DRAWER(S) DURING
THE TEMPERATURE STABILIZATION PERIOD.

If the reading on the thermal indicator does not match
the digital display, there may be a problem with the
air sensor. See troubleshooting guide in this manual;
or call the factory service department for advice.

t r o u b les h ootin g
This section is provided for the assistance of qualified technicians only and is not intended for use by untrained
or unauthorized service personnel. If your Alto-Shaam® unit is not operating properly, check the following before
calling your Authorized Alto-Shaam Service Agent:
☛ Check main power circuit breaker to the unit and verify that the circuit breaker on the back of the unit is turned
on, if applicable.
Do not attempt to repair or service the unit beyond this point. Contact Alto-Shaam for the nearest authorized
service agent. Repairs made by any other service agents without prior authorization by Alto-Shaam® will
void the warranty on the unit.

DANgEr
DIScONNEcT uNIT frOM
pOwEr SOurcE bEfOrE
cLEANINg Or SErVIcINg.

cAuTION
THIS SECTION IS PROVIDED FOR THE ASSISTANCE
OF QUALIFIED SERVICE TECHNICIANS ONLY AND
IS NOT INTENDED FOR USE BY UNTRAINED OR
UNAUTHORIZED SERVICE PERSONNEL.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 13

installation
t r o u b le s h ootin g - ele c t r oni c c ont r ol
code Description

possible cause

E-30

Cavity air sensor reading < 5°F. Verify sensor integrity.
See sensor test instructions below.
Cavity air sensor reading > 517°F. Verify sensor integrity.
cavity air sensor open
See sensor test instructions below.
product probe is shorted
Product probe reading < 5°F. Verify sensor integrity.
Oven will cook in time only See sensor test instructions below.
product probe is open
Product Probe reading > 517°F. Verify sensor integrity.
Oven will cook in time only See sensor test instructions below.
under temperature
Unit has not reached (set-point - 25°F) for more than 90 minutes.

E-31

Over temperature

E-50

Temp. measurement error

unit has been higher than 25°F above the maximum cavity set-point for
more than 2 minutes. Note: Holding Cabinets with this error code are
more than 145°F higher than the maximum set-point.
Contact factory.

E-51

Temp. measurement error

Contact factory.

E-60

real time clock error

Data set to factory default. Ensure that date and time are correct if applicable.

E-61

real time clock error

Contact factory.

E-64

clock is not oscillating

Contact factory.

E-70

configuration connector
error (DIp switch)

Refer to wiring diagram for the particular model and ensure dip switches on
the control match the settings called out on the WD. If the dip switch settings
are correct according to the print replace the control.

E-78

Voltage low

Voltage below 90 VAC on a 125 VAC unit, or below 190 VAC on a
208-240 VAC unit. Correct voltage.

E-79

Voltage high

Voltage over 135 VAC on a 125 VAC unit, or over 250 VAC on a
208-240 VAC unit. Correct voltage.

E-80

EEprOM Error

Ensure that all temperatures and times are properly set.
Contact factory if problem persists.

E-81

EEprOM Error

Contact factory.

E-82

EEprOM Error

Contact factory.

E-83

EEprOM Error

Contact factory.

E-85

EEprOM Error

All timers, if previously on, are now off. Possible bad EEPROM.

E-86

EEprOM Error

Stored HACCP memory corrupted. HACCP Address reset to 1. Possible bad
EEPROM. Contact factory if problem persists.

E-87

EEprOM Error

Stored offsets corrupted. Offsets reset to 0. Control may need a recalibration.
Possible bad EEPROM. Contact factory if problem persists.

E-88

EEprOM Error

All timer set-points are reset to 1 minute. Timers, if previously on, are now
off. Possible bad EEPROM.

E-90

button stuck

A button has been held down for >60 seconds. Adjust control. Error will
reset when the problem has been resolved.

E-dS

Datakey error

Datakey digital signature incompatible. Cycle power, and install compatible
Datakey if error persists.

E-dT

Datakey error

Datakey incompatible with control. Install compatible Datakey.

E-du

Datakey unplugged

Install Datakey and cycle power to control to clear error.

dLto

Datalogger has timed out

Cycle power. Contact factory if error persists.

dLSD

Micro SD card not plugged in

Plug in SD card and cycle power. Contact factory if error persists.

E-10
E-11
E-20
E-21

cavity air sensor shorted

Note: If in doubt, always cycle the power to the control and contact factory if the problem persists.

To test probe and air sensor:
Tes t probe and air sensor by placing sensor in ice water bath and using an ohmmeter set on the ohm scale. The
reading should be 100 ohms resistance. If it is more than 2 ohms higher or lower, sensor needs to be replaced .
MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 14

SERVICE
se r vi ce vie w - E x te r io r
500-2D Shown

2
1

7
8

23
9
22
10
21

11 12 13 14

18
17

P art n um be rs a nd dr aw i ng s ar e s ubj ect t o chang e w i t h ou t n o t i c e .

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 15

SERVICE
se r vi ce vie w - e x te r io r parts list
model >
IT EM

D ESCR I P T I O N

5 0 0 -1 d

5 0 0 -2 d

5 0 0 - 3d

PART No. QTY PART No. QTY PART No. QTY

TOP COVER

1012473

REAR TRIM

1012665

1012674

1012446

RIVET, BLIND, #44, S/S 28

RI-2100

GASKET ADHESIVE 0.125 x 0.375 [lin ft]

GS-23622

BUSHING, STRAIGHT, STRAIN RELIEF

BU-3964

1
1

CORDSET, 120V - 5' (1524mm)

CD-3232

CORDSET, 208-240V - 8' (2438mm)

CD-3551

CORDSET, 230V - 8' (2438mm)

CD-3922

HI-LIMIT PROTECTION COVER

1003936

SCREW, M4-0.7X6MM PHIL

SC-22271

HI-LIMIT THERMOSTAT

TT-33476

INNER BACK PANEL

1012667

1012673

1012439

BRACKET, SENSOR MOUNTING

1008272

SENSOR, MOUNTING BLOCK

BK-27878

PROBE, TEMPERATURE SENSOR

PR-34494

SCREW, 6-32 X 1/2", NC PHIL, FLAT

SC-2239

ELEMENT, 320W, FOIL PAD HEATER

EL-29875

OUTER CASING

1012664

1012671

1012445

BEARING, DRAWER WARMER

BG-24890

SC-25018

5013915

PN-25088

SCREW,1/4-20 x 1-1/8" FLAT HD, BEARING MOUNT

DRAWER FRAME ASSEMBLY, COMPLETE

PAN, FULL SIZE, 20-3/4" x 12-3/4" x 6"

PN-25088

SWITCH, ROCKER, 125-277V, 20A

SW-34769

OVERLAY, CONTROL PANEL

PE-29685

CONTROL

CC-34970

FRONT TRIM STUD ASSEMBLY

5014253

5014255

5013914

1
1

ELECTRIC CHASSIS SPOT

5014441

CONNECTOR-5 CONDUCTOR

CR-34646

T-BLOCK

BK-3019

28*

BUSHING, 3/8" BLACK HOLE

BU-3419

29*

CONNECTOR, #12 FERRULE

CR-34830

30*

INSULATION

IN-2003

31*

NUT, HEX #8-32

NU-2296

32*

NUT, 6-32 HEX, S/S

NU-2361

33*

PLUG, 3/8" HOLE

PG-25574

34*

SCREW, 10-32" X 1/4" PAN HD GROUND

SC-2190

35*

SCREW, 6-32 X 1-1/4" ROUND HD

SC-2365

36*

SCREW, 8-32 x 1/4" PHIL

SC-2459

37*

WASHER, 6-32, FLAT, NYLON

WS-23148

38*

WASHER, INT. LOCK

WS-2467

*not shown

DANgEr
DIScONNEcT uNIT frOM
pOwEr SOurcE bEfOrE
cLEANINg Or SErVIcINg.

DANgEr
L O cK- O uT O r pOST
brEAKEr pANEL uNTI L
S ErV IcE wO rK hA S
bEEN cO MpL ET ED.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 16

SERVICE
se r vi ce vie w - d r a w e r assembly (5 0 1 3 9 1 5 )
500-D

3
13
4

6
7

12
9
11

Item #9 must be ordered
when installing item #10

P a rt num be rs a nd dr aw i ng s ar e s ubj ect t o ch a n g e w i t h o u t n ot i c e .

I T EM

DE S CRI P T I O N

PART No. QTY

WASHER, 1/4" LOCK

WS-2294

NUT 1/4-20 NC ACORN #18-8 S/S

NU-2187

PAN SUPPORT, DRAWER WARMER

5013916

BEARING, DRAWER WARMER

BG-24890

SCREW, 1/4-20 x 1-1/8" FLAT HD

SC-25018

STUD, SHOULDER, SHORT, S/S

ST-2546

DRAWER FRAME

1012476

STUD, S/S PIVOT

ST-25019

NUT, INSERT THREADED, 1/4-20

NU-24613

DRAWER FRONT SPOT

5013917

INSULATION, 7.13" X 16" X .50" THICK

IN-2003

OUTER DRAWER

16467

RIVET, BLIND, #44, S/S

RI-2100

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 17

SERVICE
se r vi ce vie w - E X T E R I O R
500-1DN Shown

2
4
5

6
3
29

7
8

26
25

11
23
12

14 15 16

20
21

P art num be rs a nd dr aw i ng s ar e s ubj ect t o chang e w i t h ou t n o t i c e .

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 18

SERVICE
se r vi ce vie w - E X T E R I O R parts list
model >
IT EM

D ESCR I P T I O N

500-1DN

500-2Dn

5 0 0 -3 Dn

PART No. QTY PART No. QTY PART No. QTY

TOP COVER

1012779

GASKET ADHESIVE 0.125 x 0.375 [lin ft]

GS-23622

BUSHING, STRAIGHT, STRAIN RELIEF

BU-3964

REAR TRIM

1012796

1012791

1012781

1
1

CORDSET, 120V - 5' (1524mm)

CD-3232

CORDSET, 208-240V - 8' (2438mm)

CD-3551

CORDSET, 230V - 8' (2438mm)

CD-3922

RIVET, BLIND, #44, S/S 28

RI-2100

HI-LIMIT PROTECTION COVER

1003936

SCREW, M4-0.7X6MM PHIL

SC-22271

HI-LIMIT THERMOSTAT

TT-33476

INNER BACK PANEL

1012797

1012790

1012778

1
1

T-BLOCK

BK-3019

CONNECTOR-5 CONDUCTOR

CR-34646

BRACKET, SENSOR MOUNTING

1008272

SENSOR MOUNTING BLOCK

BK-27878

TEMPERATURE SENSOR

PR-34494

SCREW, 6-32 X 1/2", NC PHIL, FLAT

SC-2239

OUTER CASING

1012795

1012792

1012777

ELEMENT, 320W, FOIL PAD HEATER

—

EL-29875

ELEMENT, 250W, FOIL PAD HEATER

EL-29738

—

—
6

BEARING, DRAWER WARMER

BG-24890

SCREW, 1/4-20 x 1-1/8" FLAT HD, BEARING MOUNT

SC-25018

DRAWER FRAME ASSEMBLY, COMPLETE

5014435

3
3

PAN, FULL SIZE, 20-3/4" x 12-3/4" x 6"

PN-25088

SWITCH, ROCKER,125-277V, 20A

SW-34769

OVERLAY, CONTROL PANEL

PE-29686

CC-34970

5014432

5014430

5014427

WS-23148

NU-2361

CONTROL

FRONT TRIM STUD ASSEMBLY

WASHER, 6-32 FLAT, NYLON

NUT, 6-32, HEX, S/S

ELECTIC CHASSIS SPOT

5014441

30*

BUSHING, 3/8" BLACK HOLE

BU-3419

31*

CONNECTOR, #12 FERRULE

CR-34830

32*

INSULATION

IN-2003

33*

NUT, HEX #8-32

NU-2296

34*

NUT, 6-32 HEX, S/S

NU-2361

35*

PLUG, 3/8" HOLE

PG-25574

36*

SCREW, 10-32" X 1/4" PAN HD GROUND

SC-2190

37*

SCREW, 6-32 X 1-1/4" ROUND HD

SC-2365

38*

SCREW, 8-32 x 1/4" PHIL

SC-2459

39*

WASHER, 6-32, FLAT, NYLON

WS-23148

40*

WASHER, INT. LOCK

WS-2467

*not shown

DANgEr
DIScONNEcT uNIT frOM
pOwEr SOurcE bEfOrE
cLEANINg Or SErVIcINg.

DANgEr
L O cK- O uT O r pOST
brEAKEr pANEL uNTI L
S ErV IcE wO rK hA S
bEEN cO MpL ET ED.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 19

SERVICE
se r vi ce vie w - d r a w e r assembly (5 0 1 4 4 3 5 )
500-DN
1
2
3
4
5

6
7

9
10

13
11

Item #10 must be ordered
when installing item #11

P art num bers an d draw i ng s ar e s ubj ect t o ch a n ge w i t h ou t n o t i c e .

I T EM
1

D E S CRI P T I O N

PART No. QTY

RAIL, PAN, LEFT-HAND

1014652

RAIL, PAN, LEFT-HAND (prior to 4/1/13)

1014370

1
2

LOCK WASHER 1/4"

WS-2294

NUT, 1/4-20 NC ACORN #18-8 S/S

NU-2187

RAIL, PAN, RIGHT-HAND

1014654

RAIL, PAN, RIGHT-HAND (prior to 4/1/13)

1014391

DRAWER FRAME, SPOT

5014439

BEARING, DRAWER WARMER

BG-24890

SCREW, 1/4-20 x 1-1/8" FLAT HD

SC-25018

RIVET, SEALED

RI-27108

STUD, S/S PIVOT

ST-25019

NUT, INSERT THREADED, 1/4-20

NU-24613

DRAWER, INNER, WITH HANDLE

1012802

RIVET, BLIND, #44, S/S

RI-2100

OUTER DRAWER, NARROW

1012804

INSULATION, 7.13” X 16” X .50” THICK

IN-2003

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 20

SERVICE
se r vi ce vie w - ele c t r i cal
6
1

2
3
5
4

P art num be rs a nd dr aw i ng s ar e s ubj ect t o chang e w i t h o u t n ot i c e .

I T EM
1

D E S CRI P T I O N
BUSHING, 3/8" HOLE

PART No. QTY
BU-3419

ELECTRIC CHASSIS

5014441

WASHER, INT. LOCK

WS-2467

SCREW, 10-32 X 1/4 PAN HD GROUND

SC-2190

CONNECTOR, #16 FERRULE

CR-34828

CORDSET, 120V - 5' (1524mm)

CD-3232

CORDSET, 208-240V - 8' (2438mm)

CD-3551

CORDSET, 230V - 8' (2438mm)

CD-3922

T-BLOCK

BK-3019

SCREW, 6-32 X 1-1/4" ROUND HD

SC-2365

SPACER, SNAP-IN 7/16"

SP-29392

CONTROL

CC-34970

DANgEr
DIScONNEcT uNIT frOM
pOwEr SOurcE bEfOrE
cLEANINg Or SErVIcINg.

DANgEr
L O cK- O uT O r pOST
brEAKEr pANEL uNTI L
S ErV IcE wO rK hA S
bEEN cO MpL ET ED.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 21

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 22

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 23

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 24

TRANSPORTATION DAMAGE and CLAIMS

1.
2.
3.
4.
5.
6.
7.
8.

All Alto-Shaam equipment is sold F.O.B. shipping point, and when accepted by the carrier, such shipments
become the property of the consignee.
Should damage occur in shipment, it is a matter between the carrier and the consignee. In such cases,
the carrier is assumed to be responsible for the safe delivery of the merchandise, unless negligence can be
established on the part of the shipper.
Make an immediate inspection while the equipment is still in the truck or immediately after it is moved to the receiving area.
Do not wait until after the material is moved to a storage area.
Do not sign a delivery receipt or a freight bill until you have made a proper count and inspection of all merchandise received.
Note all damage to packages directly on the carrier’s delivery receipt.
Make certain the driver signs this receipt. If he refuses to sign, make a notation of this refusal on the receipt.
If the driver refuses to allow inspection, write the following on the delivery receipt:
Driver refuses to allow inspection of containers for visible damage.
Telephone the carrier’s office immediately upon finding damage, and request an inspection. Mail a written confirmation of the
time, date, and the person called.
Save any packages and packing material for further inspection by the carrier.
Promptly file a written claim with the carrier and attach copies of all supporting paperwork.

We will continue our policy of assisting our customers in collecting claims which have been properly filed and actively pursued.
We cannot, however, file any damage claims for you, assume the responsibility of any claims, or accept deductions in payment
for such claims.

LIMITED WARRANTY

Alto-Shaam, Inc. warrants to the original purchaser only that any original part that is found to be defective in material or workmanship will, at
Alto-Shaam's option, subject to provisions hereinafter stated, be replaced with a new or rebuilt part.
The original parts warranty period is as follows:
For the refrigeration compressor on Alto-Shaam Quickchillers™, five (5) years from the date of installation of appliance.
For the heating element on Halo Heat® cooking and holding ovens, as long as the original purchaser owns the oven. This
excludes holding only equipment.
For all other original parts, one (1) year from the date of installation of appliance or fifteen (15) months from the shipping date, whichever
occurs first.
The labor warranty period is one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
Alto-Shaam will bear normal labor charges performed during standard business hours, excluding overtime, holiday rates or any
additional fees.
To be valid, a warranty claim must be asserted during the applicable warranty period. This warranty is not transferable.
THIS WARRANTY DOES NOT APPLY TO:
1. Calibration.
2. Replacement of light bulbs, door gaskets, and/or the replacement of glass due to damage of any kind.
3. Equipment damage caused by accident, shipping, improper installation or alteration.
4. Equipment used under conditions of abuse, misuse, carelessness or abnormal conditions, including but not limited to, equipment
subjected to harsh or inappropriate chemicals, including but not limited to, compounds containing chloride or quaternary salts, poor water
quality, or equipment with missing or altered serial numbers.
5. Damage incurred as a direct result of poor water quality, inadequate maintenance of steam generators and/or surfaces affected by water
quality. Water quality and required maintenance of steam generating equipment is the responsibility of the owner/operator.
6. Damage caused by use of any cleaning agent other than Alto-Shaam's Combitherm® Cleaner, including but not limited to damage due to
chlorine or other harmful chemicals. Use of Alto-Shaam's Combitherm® Cleaner on Combitherm® ovens is highly recommended.
7. Any losses or damage resulting from malfunction, including loss of product, food product, revenue, or consequential or incidental
damages of any kind.
8. Equipment modified in any manner from original model, substitution of parts other than factory authorized parts, removal of any parts
including legs, or addition of any parts.
This warranty is exclusive and is in lieu of all other warranties, express or implied, including the implied
warranties of merchantability and fitness for a particular purpose. In no event shall Alto-Shaam be liable for
loss of use, loss of revenue or profit, or loss of product, or for any indirect, special, incidental, or consequential
damages. No person except an officer of Alto-Shaam, Inc. is authorized to modify this warranty or to incur on
behalf of Alto-Shaam any other obligation or liability in connection with Alto-Shaam equipment.
E ffe ct i v e N o vem ber 1, 2012

RECORD THE MODEL AND SERIAL NUMBER OF THE APPLIANCE FOR EASY REFERENCE.
ALWAYS REFER TO BOTH MODEL AND SERIAL NUMBER IN ANY CONTACT WITH ALTO-SHAAM REGARDING THIS APPLIANCE.

Model: ______________________________________________ Date Installed: ______________________________________________________
Voltage: ______________________________________________ Purchased From: ___________________________________________
Serial Number: _____________________________________________________________________________________________________________
W164 N9221 Water Street

PHONE:

●

P.O. Box 450

●

Menomonee Falls, Wisconsin 53052-0450

●

U.S.A.

262.251.3800 • 800.558-8744 USA/CANADA
FAX: 262.251.7067 • 800.329.8744 U.S.A. ONLY
www.alto-shaam.com

PRINTED IN U.S.A.

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Alto Shaam 1Dn Users Manual

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