Anelto EC21A LTE Module User Manual MedEquip Alert User Guide rev10 no fall detect

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Document ID	3906252
Application ID	wjNBu4HwqnNP/4AfLsMyfQ==
Document Description	SAS User Guide rev10 no fall detect
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	15.7kB (196245 bits)
Date Submitted	2018-06-29 00:00:00
Date Available	2018-06-29 00:00:00
Creation Date	2018-05-29 18:51:54
Producing Software	Mac OS X 10.11.6 Quartz PDFContext
Document Lastmod	2018-05-29 18:51:54
Document Title	MedEquip Alert User Guide rev10 (no fall detect)
Document Creator	Word
Document Author:	Barbara Burke

MedEquip AlertTM User Guide
TM
Getting to Know Your MedEquip Alert :
#1
#2
#3
#4
#5
1)
2)
3)
4)
5)
6)
7)
Belt Clip
LED
Speaker
SOS Button (Emergency Button)
Microphone
Magnetic Charging Cable (Not Shown)
Lanyard (Not Shown)
Charging Your Device:
Whenever you put the plugged-in charging cable near the charging port on the back of the device, it should latch into
place and the device will automatically power on. The LED will turn solid red and the device will announce, “Your
device is now charging.” Note: If you have allowed the battery to completely drain, it may take a few seconds for the
device to power on.
When the device has adequate battery charge and is also connected to the cellular network, it will announce, “Your
device is now ready.” This indicates that your device is ready to make an emergency call. However, you should leave
your device on the charging cable until the LED is green, indicating that your device has completed charging.
A complete charge will take approximately 2-3 hours. When fully charged your device should work for up to three
days before needing to be recharged.
LED
Solid Red
Announcement
“Your device is now
charging.”
What this means
Device is connected to the
charger
Blinking Red
“Low battery. Please
charge your device.”
Your battery is critically
low
Your device has adequate
charge and is looking for
cellular connection
Your device is ready to
make a call
What you should do
Leave on charger until
battery is charged and the
LED is green
Place device on charger as
soon as possible
Wait. If this continues
move to another location
with better cell coverage
Press the SOS button if you
wish to make a call
What this means
Device will make a call
What you should do
Release the button
The call has been cancelled
Release the button
Blinking Green
Solid Green
“Your device is now
ready.”
Placing an Emergency Call:
SOS Button Action
To place a call, press and
hold for 1 second or
more
To cancel a call, press
and hold for 2 seconds
after the “Dialing the
emergency response
center….”
announcement
Announcement
Device will BEEP and
announce “Placing an
emergency call now. To
cancel the call please press
and hold the emergency
button for two seconds
now.”
“Your call has been
cancelled, thank you.”
SOS Button Results
If you do not cancel a
call, the call will be
placed
If the call cannot be
placed due to poor cell
connection or other
issues
Announcement
“Call failed.”
What this means
You will hear the phone
ringing; the Call Center will
answer and help you
You must push the SOS
button again to attempt to
place the call
What you should do
Talk to the Call Center
You may need to move to
an area where there is a
better cellular connection
Turning your device OFF:
Your device is designed to always be ON. The only time you should ever need to turn it OFF is if you are taking your
device on an airplane. In that case please follow these instructions.
SOS Button Action
To turn your device off,
press and quickly release
your button three times
To confirm, press and
release the button once
To leave device on, do
not press the button
Announcement
"Device is powering off.
Please confirm by pressing
and holding button now".
"Powering off now.
Goodbye."
What this means
Device is about to power
off
What you should do
Either confirm or not
Device is powering off
Device will remain on
Turning your device ON again:
To turn your device ON again after it has been powered OFF, either place it on the charger or press and hold the SOS
button for one second.
Welcome Announcement:
When you turn on your system it may announce, “Hello, it is time to test your system to make sure it is working
properly. Please press and hold the emergency button for one second now.” Please make this test call when
requested.
Important Tips and Reminders:
•
Your device requires adequate battery charge and cellular signal to make an emergency call.
•
Your device uses GPS technology to identify your location. In good conditions the product should provide a
location that is accurate within 30 feet or less. However, performance of GPS can be affected by a wide range of
factors including obstructions, metal objects in the vicinity, structures that block the signal from satellites,
weather, and other factors.
•
Your device is water resistant. It is designed to be worn in the shower or bath. It is not designed to be worn when
swimming.
•
Please test your system at least once a month.
•
Your device uses the cellular network to communicate. The device’s location, network provider service
availability, and other issues may disrupt communications.
Warnings:
•
Pendant lanyards are designed to breakaway under certain conditions; however, any cord worn around the neck
can pose a risk of strangulation, including the possibility of serious injury or death.
•
The back of this device and the charging cable both contain magnets. Magnets with a strong magnetic field may
cause permanent damage to health devices susceptible to magnetic fields, credit cards, computer hard drives,
watches, TVs, data storage media and other electronic devices. If you have a health device susceptible to
magnetic fields, such as a pacemaker or defibrillator, please check with your physician prior to using this device.
•
Our products are tested, as are other cellular and wireless communications products licensed in the United
States. Individuals with pacemakers should review their pacemaker materials regarding interaction with cell
phones and take the same precautions the materials recommend for this device.
Regulatory Compliance: FCC
The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that
changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the United States FCC regulations. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar
statement, placed in a prominent location in the text of the manual:
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This equipment has been tested and found to comply with the limits pursuant to Part 15 Subpart B, Part 22, and Part
24 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in an
appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not used in
accordance with instructions, can cause harmful radiation to radio communication. However, there is no guarantee
that interference will not occur in a particular installation.
Regulatory Compliance: RF Exposure
Your device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emissions limits for
exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S.
Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the
general population. These guidelines are based on the safety standards previously set by the U.S. and international
standards bodies. The standards include a substantial safety margin designed to assure the safety of all persons,
regardless of age and health.
The exposure standard for wireless RF devices, such as the device, employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. SAR values at or below that limit are
considered safe for the general public.
Before a wireless RF device is made available for sale to the Public, it must be tested and certified to the FCC that it
does not exceed the SAR limits established by the FCC. Tests for SAR are conducted using the positions and locations
(e.g., at the ear or worn on the body) as required by the FCC for each device model.
The device has been tested and meets the FCC RF exposure guidelines when used against the body under normal
usage conditions.
To comply with FCC RF exposure requirements, a minimum separation distance of 10mm must be maintained.
Terms of Use
By activating your MedEquip AlertTM System (“MedEquip Alert”), you (“User”) agree to these terms of use (“Terms of Use”),
which govern your use of MedEquip Alert. Please read them and the important safety information in the user guide carefully.
MedEquip Alert contains software code that is protected by U.S. and international copyright laws. The device supplier
(“Supplier”) retains ownership to all copyrights. Users have a limited license to use MedEquip Alert only in accordance with
the Terms of Use in this user guide. Any modification, copying, reverse engineering, or other use that is not authorized by law,
by this license, or by the express written consent of Supplier is strictly prohibited. Unauthorized reproduction of distribution
of copyrighted materials in the U.S. is subject to civil and criminal remedies pursuant to Title 17 of the U.S. Code.
Supplier reserves the right to revise and update these Terms of Use at any time. User should review these Terms of Use
periodically as your continued use of MedEquip Alert means you accept such changes and additional terms that may apply.
General Disclaimers
1.
For proper operation, MedEquip Alert requires adequate cellular coverage. Poor cellular coverage may result in the
inability to place a call and automatically detect a fall.
2.
In an emergency, User should provide the response team with as much information as possible about their location.
3.
MedEquip Alert is not a replacement for User’s regular contact with caregivers or access to an alternative means of
placing an emergency call.
4.
While the fall detection system performs well, no such system is 100% reliable. If User experiences a fall that causes
actual or potential injury, do not wait for the automatic call. User should always press the call button manually if able.
5.
MedEquip Alert requires adequate battery charge for proper operation. Low battery may result in the inability to place a
call, automatically detect a fall, and/or properly locate User automatically during an emergency.
6.
MedEquip Alert utilizes both Global Positioning System (GPS) and network Location Based Services (LBS) in order to find
User’s current location. By activating the MedEquip Alert product, User agrees to allow Supplier and their affiliates to use
this information to provide services to them in the case of an emergency response.
7.
MedEquip Alert provides User’s location to a response center in order to respond to an event requiring assistance. By
activating the MedEquip Alert product, User agrees to allow MedEquip Alert to provide the response center with User’s
location.
8.
MedEquip Alert uses GPS technology to identify User’s location. In good conditions the product should provide a location
that is accurate within 30 feet or less. However, performance of GPS can be affected by a wide range of factors including
obstructions, metal objects in the vicinity, structures that block the signal from satellites, weather, and other factors.
9.
By activating MedEquip Alert, User consents to the use of their personally identifiable information as described in
Supplier’s privacy policy and notice, located at https://www.anelto.net/ at the bottom of each page.
10. MedEquip Alert lanyards are designed to break apart under certain conditions; however, any cord worn around the neck
can pose a risk of strangulation, including the possibility of serious injury or death.
11. MedEquip Alert does not provide medical advice. User should always consult his or her physician or other healthcare
professional with any question regarding any medical or mental health condition, or for specific guidance regarding
nutrition or physical activity.
Disclaimer of Warranties and Limitation of Liability
MedEquip Alert and all information, content, materials, products (including software) and other services included on or
otherwise made available to User through MedEquip Alert are provided by Supplier and their affiliates on an “as is” and “as
available” basis, unless otherwise specified in writing. Supplier and their affiliates make no representation or warranties of
any kind, express or implied, as to the operation of MedEquip Alert, or the information, content, materials, products (including
software) or other services included on or otherwise made available to User through MedEquip Alert, unless otherwise
specified in writing. User expressly agrees that your use of MedEquip Alert is at your sole risk to the extent permissible by
applicable law. Supplier disclaims all warranties, express or implied, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. Supplier and their affiliates do not warrant that the MedEquip Alert
information, content, materials, products (including software) or other services included on or otherwise made available to
User through MedEquip Alert, or electronic communications sent from Supplier and their affiliates, are free of viruses or other
harmful components. Supplier and their affiliates will not be liable for any damages of any kind arising from the use of
MedEquip Alert, or from any information, content, materials, products (including software) or other services included on or
otherwise made available to User through MedEquip Alert, including, but not limited to direct, indirect, incidental, punitive,
and consequential damages, unless otherwise specified in writing.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these
laws apply to you, some or all of the above disclaimers, exclusions, or limitation my not apply to you, and you might have
additional rights.
User understands that Supplier and their affiliates are not insurers and that (a) the amounts due under these Terms of Use are
based upon the value of the services provided by Supplier, and the scope of liability as herein set forth and are unrelated to the
value of the User’s property, cost of medical care, loss of life or physical impairment or injuries; (b) the system utilized and
relied upon by Supplier may not always operate properly for various reasons beyond Supplier’s control; accordingly, Supplier
and their affiliates make no guarantee or warranty, including any implied warranty of merchantability or fitness that the
MedEquip Alert system supplied hereunder will avert or prevent occurrences or the consequences there from which they are
designed to detect and/or respond to; (c) it is difficult if not impossible for Supplier to determine or control how quickly and
adequately police, fire, paramedics, emergency personnel or others may respond to an alarm signal or dispatch. Therefore
User agrees that even if Supplier and their affiliates should be found liable for loss, damage or injury due to a failure of service
or equipment in any respect, Supplier’s and their affiliates’ liability shall be limited to ten percent (10%) of the annual fees
paid by User pursuant to the Terms of Use of $500, whichever is greater, as the agreed upon damages and not as a penalty, as
the exclusive remedy, and that the provisions of this paragraph shall apply if loss, damage or injury irrespective of cause or
origin, results directly or indirectly to person or property from performance or non-performance of obligations imposed by
these Terms of Use or from negligence, active or otherwise, of Supplier and their affiliates, agents or employees.
Indemnification
User agrees to indemnify and hold harmless Supplier, its officers, directors, shareholders, agents, employees, subsidiaries,
parent and affiliate corporations, against any and all liability, claims, damages, suits, demands, expenses, and costs (including
but not limited to court costs and reasonable attorneys’ fees) of every kind arising out of or in consequence of Supplier’s or
their affiliates’ breach of these Terms of Use and/or of the negligent errors and omissions, and/or willful misconduct of
Supplier and their affiliates, agents, servants, and employees in the performance of, or conduct related to, these Terms of Use.
User acknowledges that Supplier is providing a device which depends on the cellular network which is out of the control of
Supplier and may fail causing the User’s response team not to receive a call for help including, but not limited to, the failure of
the User to actually activate the device.
MedEquip Alert Warranty
Supplier warrants to the end user that this device and product accessories will be free from defects in workmanship and
materials, under normal use and service, for 12 months from the date of purchase. This warranty applies to new MedEquip
Alert devices only.
Supplier’s sole obligation under this express warranty shall be, at Supplier’s option and expense, to repair the defective
product or part, or deliver to customer an equivalent product or part to replace the defective item. All returned products will
become the property of Supplier.
The warranty does not cover:
•
•
•
•
•
•
•
•
•
Defects or damage as the result of use of the device in other than its customary purpose.
Defects or damage from misuse, accident, water or neglect.
Device subjected to unauthorized product modifications.
Device that has had its serial number removed or made illegible.
Freight costs to repair center.
Device that, due to illegal or unauthorized alteration of the software/firmware in the product, does not function in
accordance with Supplier’s published specifications of the FCC type acceptance labeling in effect for the device at the time
the new device was initially distributed from Supplier.
Scratches or cosmetic damage to the device surface that do not affect operation of the device.
Normal and customary wear and tear.
Devices that have been previously used or remanufactured.
Warranties Exclusive
If a Supplier device does not operate as warranted above, customer’s sole remedy for breach of that warranty shall be repair
or replacement, at the option of Supplier. To the full extent allowed by law, the foregoing warranties and remedies are
exclusive and are in lieu of all other warranties, terms, or conditions, express or implied, either in fact or by operation of law,
statutory or otherwise, including warranties, terms, or conditions of merchantability, fitness for a particular purpose,
satisfactory quality, correspondence with description, and non-infringement, all of which are expressly disclaimed. Neither
Supplier nor their affiliates assume nor authorize any other person to assume for it any other liability in connection with the
sale, installation, maintenance, or use of it products.
Supplier and their affiliates shall not be liable under this warranty if its testing and examination disclose that the alleged defect
or malfunction in the device does not exist or was cause by customer’s or any third person’s misuse; neglect; improper
installation or testing; unauthorized attempts to open, repair, or modify the device; any other cause beyond the range of the
intended use; or by accident, fire, lightning, other hazards, or acts of God.
Limitation of Liability
To the full extent allowed by law, Supplier and their affiliates also exclude for themselves, and its suppliers and resellers any
liability, whether based in contract or tort (including negligence), for incidental, consequential, indirect, special, or punitive
damages of any kind, or for loss of revenue or profits, loss of business, loss of information or data, or other financial loss
arising out of or in connection with the sale, installation, maintenance, use, performance, failure, or interruption of its
products, even if Supplier or its authorized reseller has been advised of the possibility of such damages, and limits its liability
to repair or replace at the option of Supplier. This disclaimer of liability for damages will not be affected if any remedy
provided herein shall fail of its essential purpose.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties cannot
be excluded in their entirety, they will be limited to the duration of the applicable written warranty.
This warranty gives you specific legal rights, which may vary depending on local law.
Governing Law
This limited warranty shall be governed by the laws of the State of Delaware, USA, excluding its conflicts of laws and principles
and excluding the United Nations Convention on Contracts for the International Sale of Good.
Obtaining Warranty Service U.S.
Call your response center within the applicable warranty period to obtain warranty service authorization.
You may need to furnish the IMEI number found on the back of the device and date of activation.
Note: Supplier and their affiliates shall not be responsible for any software, firmware, information, or memory data of the
customer contained in, stored on, or integrated with any products returned to Supplier for repair, whether under warranty or
not.
Wireless Service Carrier Disclosure
1.
2.
3.
4.
5.
6.
The end user has no contractual relationship with the underlying wireless service carrier and the end user is not a third
party beneficiary of any agreement between Supplier and underlying carrier. The end user understands and agrees that
the underlying carrier has no legal, equitable, or other liability of any kind to the end user. In any event, regardless of the
form of the action, whether from breach of contract, warranty, negligence, strict liability in tort or otherwise, the end
user’s exclusive remedy for claims arising in any way in connection with this agreement, for any cause whatsoever,
including but not limited to any failure or disruption of service provided hereunder, is limited to payment of damages in
an amount not to exceed the amount paid by the end user for the services during the two-month period preceding the
date the claim arose.
The end user agrees to indemnify and hold harmless the underlying wireless service carrier and its officers, employees,
and agents against any and all claims, including without limitation claims for libel, slander, or any property damage,
personal injury or death, arising in any way, directly or indirectly, in connection with this agreement or the use, failure to
use, or inability to use MedEquip Alert except where the claims result from the underlying carrier’s gross negligence or
willful misconduct. This indemnity will survive the termination of the agreement.
The end user has no property right in any number assigned to the device and understands that any such number can be
changed from time to time.
The end user understands that Supplier and the underlying carrier cannot guaranty the security of wireless transmission,
and will not be liable for any lack of security relating to the use of the services.
The service is for the end user’s use only and the end user may not resell the service to any other party.
The end user understands that the underlying carrier does not guarantee any end user uninterrupted service or
coverage. The underlying carrier does not warrant that end users can or will be located using the service. The underlying
carrier makes no warranty, express or implied, of merchantability or fitness for a particular purpose, suitability, or
performance regarding any services or goods, and in no event shall underlying carrier be liable, whether or not due to its
own negligence, for any:
a.
Act of omission of a third party including, but not limited to, intentional or negligent acts of third parties that
damage or impair the network or disrupt service;
b.
Mistakes, omissions, interruptions, errors, failures to transmit, delays, or defects in the service provided by or
through the underlying carrier;
c.
Damage or injury caused by suspension or termination by the underlying carrier; or
d.
Damage or injury caused by a failure or delay in connecting a call to any entity, including 911 or any other
emergency service. To the full extent allowed by law, the end user releases, indemnifies and holds the underlying
carrier harmless from and against any and all claims of any person or entity for damages of any nature arising in
any way from or relating to, directly or indirectly, services provided by the underlying carrier or any person’s use
thereof, including claims arising in whole or in part from the alleged negligence of the underlying carrier.

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Title                           : MedEquip Alert User Guide rev10 (no fall detect)
Author                          : Barbara Burke
Subject                         : 
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Creator                         : Word
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