Anker Technology T2103 RoboVac 11c User Manual

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Cleaning
For FAQs and more information, please visit:
www.eufylife.com
O 
s Manual
RoboVac 11c
SM-A540-V01
Table of Contents
02
Important Safety Instructions
04
About Your RoboVac
What's In the Box
RoboVac Anatomy
07
Using Your RoboVac
Important tips before use
Before You Start
Install the Charging Base
Charge Your RoboVac
Start/Stop Cleaning
Select a Cleaning Mode
Schedule Cleaning
Using Your RoboVac with EufyHome App
Using Your RoboVac with Amazon Alexa (Optional)
16
Cleaning and Maintenance
Clean the Dust Collector and Filters
Clean the Rolling Brush
Clean the Sensors and Charging Pins
Clean the Side Brushes
Replace the Side Brushes
20
Troubleshooting
Error codes troubleshooting
Wi-Fi connection troubleshooting
23
Specifications
24
Notice
25
Customer Service
01
Important Safety Instructions
To reduce the risk of injury or damage, read these safety
instructions carefully and keep them at hand when setting up,
using and maintaining this device.
WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts
you to potential hazards that could result in property
damage and/or serious bodily harm or death.
• This device is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the device
by a person responsible for their safety.
• Children should be supervised to ensure they do not play with
the device.
• Cleaning and maintenance shall not be performed by children
without adult supervision.
• This device can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the
device in a safe way and understand the hazards involved.
• The device is only to be used with the power supply unit
provided.
• For the purposes of recharging the battery, only use the
detachable power supply unit provided with this device.
• The battery must be removed from the device before the
device is disposed of. To remove the battery from the device,
unscrew the battery cover using a screwdriver. Remove the
battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag
and disposed of safely according to local environmental
regulations.
• The external lexible cable or cord of the power supply unit
cannot be replaced; if the cord is damaged, the power supply
unit shall be disposed of.
02
• This device is for indoor use only.
• This device is not a toy. Do not sit or stand on this device.
Small children and pets should be supervised when this device
is operating.
• Store and operate this device in room temperature
environments only.
• Clean with a cloth dampened with water only.
• Do not use this device to pick up anything that is burning or
smoking.
• Do not use this device to pick up spills of bleach, paint,
chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose
paper, lift up cords for blinds or curtains, and move power
cords and fragile objects out of the way. If the device passes
over a power cord and drags it, an object could be pulled of a
table or shelf.
• If the room to be cleaned has a balcony, a physical barrier
should be used to prevent access to the balcony and to ensure
safe operation.
• Do not place anything on top of this device.
• Be aware that the device moves around on its own. Take care
when walking in the area where the device is operated to avoid
stepping on it.
• Do not use this device on an uninished, unsealed, waxed or
rough loor. It may result in damage to the loor and the device.
Use only on hard loor surfaces or low-pile carpet.
• Do not operate the device in areas with exposed electrical
outlets on the loor.
• Do not expose the electronics of this device, its battery, or the
integrated Charging Base. There are no user-serviceable parts
inside.
• This device has been designed to be used on loors without
scratching them. We still recommend that you test the device
on a small area to ensure no scratches are left before cleaning
the whole room.
03
A  oboVac
Wa   x
RoboVa aomy
To
Auto cleaning on/off button
Bumper
Wi-Fi status light
ON
OFF
RoboVac 11c
Charging Base
Remote Control
Main power switch (On / Off)
Charging socket
Dust collector
Dust collector release button
Power Adapter
Cleaning Tool
Side Brush (×4)
Boom
Charging contact pins
Drop sensors
Swivel wheel
Spare HEPA-Style Filter
Spare Foam Filter
Owner’s Manual &
Quick Start Guide
Battery cover
Side brushes
Brush guard
Rolling brush
Wheels
Dust collector
04
05
Dust Collector
Using Your RoboVac
Filter door
Important tips before use
Filter cover
Foam filter
HEPA-style filter
Filter door release button
Charging Base
Status light
Charging contact pins
Power socket
Remote Control
a Remove power cords and small objects from the floor that may entangle RoboVac.
Start/Stop Auto cleaning
b Remove rugs that are thicker than 0.4 in/10 mm as they may cause RoboVac to
malfunction. Fold tasseled edges of area rugs underneath to prevent tangling RoboVac.
Do not use RoboVac on middle or long-pile carpeting.
Start /Stop cleaning
Adjust direction manually
c Avoid cleaning spaces lower than 3.9 in/98 mm to prevent RoboVac from getting stuck.
Start Single Room cleaning
d Prevent liquid from entering RoboVac as it may cause damage.
Return RoboVac to the Charging Base
e Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They
Start Max cleaning
Start Spot cleaning
may work less effectively when they are dirty, or on reflective/dark-colored floors. It is
recommended to place a physical barrier to block off problem areas where the device
may fall.
Start Edge cleaning
06
Install 2 AAA batteries before using the remote control for the first
time. Make sure the positive and negative ends are facing the correct
polarity direction as marked in the battery compartment.
07
Before You Start
2. Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front
of the charging base.
1. Remove the protective film covering RoboVac and the Charging Base.
3. Connect the round connector of the adapter into the power socket on the Charging Base
and the other end into a wall outlet.
2. Flip RoboVac over and snap on the side brushes.
- Install the Charging Base in a
location that RoboVac can easily
access.
- Always keep the Charging Base
plugged in, otherwise RoboVac
will not automatically return to it.
Charge Your RoboVac
• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• Robovac returns to the Charging Base at the end of a cleaning cycle or when its battery is
running low.
Install the Charging Base
• Manually charge RoboVac when its battery is fully discharged or if it fails to reach the
Charging Base.
1. Place the Charging Base on a hard, level surface and against a wall.
Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the
charging pins on the base.
08
09
Method 2: Press
on the remote control to return RoboVac to the Charging Base.
Start/Stop Cleaning
1. Turn on the main power supply
Press the power switch on the side of RoboVac to turn on the main power supply.
ON
2. Start cleaning
Method 3: Charge RoboVac directly with the power adaptor.
Press
R o b o V a c S t a t u s L ig h t
Flashing red
10
Low power
on RoboVac or
When the system is idle for 10 minutes, RoboVac switches to standby
mode automatically to save power.
Flashing blue
Charging
Solid blue
Fully charged / Cleaning / Returning to
Charging Base
3. Stop cleaning
Flashing / Solid red + Beeping
RoboVac has an error
Press
- Turn off the power switch if RoboVac will not be used for a long period
of time. To preserve the battery’s lifespan, recharge at least once every
3 months.
- When charging RoboVac, press and hold
on RoboVac for 20
seconds to enter Reduced Power Standby Mode for power-saving.
Wi-Fi is disabled in this mode. Press any key to return to normal mode.
- All settings will be erased when RoboVac is turned off or when the
battery power is exhausted. You will need to reschedule the cleaning
time on the EufyHome app.
on the remote control to start cleaning in Auto mode.
on RoboVac or
on the remote control to stop cleaning.
Select a Cleaning Mode
1. Auto cleaning
RoboVac calculates the room size and optimizes its path by selecting different cleaning
modes automatically until cleaning is complete.
Press
on RoboVac or
on the remote control to start cleaning in Auto Mode.
11
4.
- RoboVac will return to the Charging Base automatically when the power level
becomes low.
- Whenever you turn RoboVac on, it will start Auto cleaning.
S !" #$$%&!"'
RoboVac intensively cleans one single room and stops when cleaning is complete. Select
this mode only when one specific room needs to be cleaned. Make sure to confine RoboVac
to the room by closing the door.
Press
on the remote control to start cleaning in Single Room Mode.
2. Spot cleaning
RoboVac intensively cleans a specific area in a spiral pattern. Useful if there is a
concentrated area of dust or debris.
Press
on the remote control to start cleaning in Spot Mode.
5. Max cleaning
RoboVac starts Auto cleaning with the maximum suction power. This is ideal for cleaning
carpets.
Press
on the remote control to start cleaning in Max Mode.
3. Edge cleaning
RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the
edge is cleaned thoroughly.
6. Manual cleaning
Press
You can direct RoboVac to clean a particular area by using the directional buttons on the
remote control.
on the remote control to start cleaning in Edge Mode.
Forward
Left
Right
Backward
12
13
Schedule Cleaning
With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.
- You can set time and customize cleaning schedules from Monday to Sunday on
the EufyHome app. This function is available on the app only.
- Cleaning schedules are erased when RoboVac is powered off. If RoboVac is
powered on without Internet access, cleaning schedules will not synchronize and
must be reset via the app.
- If you have any problem with Wi-Fi setup, refer to this section “
”.
- If RoboVac gets stuck in any space, tap
on the app to nd the
machine. This function is available on the app only.
Reset Wi-Fi Connection
Press and hold
on RoboVac for 10 seconds to reset Wi-Fi connection if necessary.
- You will hear a beep when Wi-Fi has been reset.
Using Your RoboVac with EufyHome App
Make sure you point the remote control directly at RoboVac 11c.
To enjoy full features, it is recommended to control your RoboVac via the EufyHome app.
Before you start, make sure that:
• Your smartphone has been connected to your home Wi-Fi network.
• RoboVac is attached to the charging base to ensure it has enough power during setup.
Using Your RoboVac with Amazon Alexa (Optional)
• Your smartphone is running iOS 8.0 (or above) or Android 4.3 (or above).
Alexa is Amazon's smart voice control device that enables you to control RoboVac with your
voice.
• The Wi-Fi status light on RoboVac is lashing blue.
Before you start, make sure that:
• RoboVac is attached to the charging base to ensure there is enough power.
• RoboVac is connected with the EufyHome app.
• You have an Alexa-enabled device (sold separately) such as Amazon Echo, Echo Dot and
Amazon Tap.
EufyHome
• The Alexa app is already installed on your smart device, and you have created an account.
Download EufyHome app from the App Store (iOS devices) or Google Play (Android
devices).
Open the app and create a user account.
Tap “+” on the top right to add RoboVac to your EufyHome account.
Follow the instructions on the app to set up Wi-Fi connection.
- After successful connection, you can control RoboVac via the app.
- With the app, you can select a cleaning mode, set the time, schedule cleaning, learn
the system status, receive notifications and access additional features.
Wi-Fi Status Light
14
Flashing blue slowly
Waiting for connection
Flashing blue quickly
Connecting with your wireless router
Solid blue
Connected with your wireless router
15
Open the Alexa app and select “Skills” from the
menu.
On the Skills screen, search for “EufyHome - RoboVac”.
Once you have found the “EufyHome - RoboVac” skill, tap Enable.
Login with your EufyHome account so that Alexa can control your RoboVac.
Say simple commands to Alexa:
"Alexa, ask RoboVac to
start cleaning"
Press the filter door release button to open the filter door and take out the filters.
"Alexa, ask RoboVac to
stop cleaning"
Clean the dust collector and filter with a vacuum cleaner or a cleaning brush.
"Alexa, ask RoboVac to go
home"
Put the filters and filter cover back together in the dust collector and close the filter door.
"Alexa, ask RoboVac to
find my robot"
- For more information about how RoboVac 11c works with Amazon Alexa, go to
www.eufylife.com/products/robovac-11c.
- Amazon Alexa service is available in English only now. More languages may be
available later with the update of the service.
Push the dust collector back into the main unit.
Cleaning and Maintenance
Clean the Dust Collector and Filters
Press the dust collector release button to pull the dust collector out.
Open and empty the dust collector.
Separate the filter cover by pulling the hooks as shown.
16
- It is recommended to empty the dust collector and clean the lter after every use.
- You can wash the dust collector, lter cover and foam lter with water. Be sure to
air-dry them thoroughly before reassembling. Do not wash the HEPA-Style lter
with water, as it may damage the lter and reduce the suction power.
17
Clean the Rolling Brush
Clean the Side Brushes
Pull on release tabs to unlock brush guard as shown.
Foreign substances such as hair can easily get tangled in the side brushes and dirt may adhere to
them. Be sure to clean them regularly.
Lift the rolling brush to remove.
Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
Reinstall the rolling brush by inserting the fixed protruding end first, then clicking into
place.
• Carefully unwind and pull off any hair or string that is wrapped between the main unit
and the side brushes.
• Use a cloth dampened with warm water to remove dust from the brushes or to gently
reshape them.
Press down to snap the brush guard into place.
Use the side brushes only when they are completely dry.
Replace the Side Brushes
The side brushes may become bent or damaged after using for a period of time. Follow the
steps below to replace them.
Clean the Sensors and Charging Pins
• Pull off the old side brushes and snap the new ones into place.
To maintain best performance, clean the drop sensors and charging pins regularly.
• Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.
18
19
Troubleshooting
P r oblem
Solutions
RoboVac cannot be
activated.
• Make sure the power switch is in the ON position.
• Ensure the battery is charged.
• Replace the batteries in the remote control (2 AAA batteries).
• Make sure the remote control is within range (less than 3m
from RoboVac).
The remote control
does not work.
• Replace the batteries in the remote control.
• Point the remote control directly at RoboVac.
• Make sure RoboVac is turned on and fully charged.
RoboVac stops
working suddenly.
• Check whether RoboVac is trapped or stuck on an obstacle.
• Check whether the power level is too low.
You cannot schedule
cleaning.
• You can set the time and scheduled cleaning time via the
EufyHome app.
• Make sure the scheduled time has been set correctly.
• Check whether RoboVac’s power is too low to start cleaning.
• Cleaning schedules are erased when RoboVac is powered of.
If RoboVac is powered on without Internet access, cleaning
schedules will not synchronize and must be reset via the app.
• Check whether any obstructions are blocking the suction inlet.
Suction power is weak. • Empty the dust collector.
• Clean the ilter with a vacuum cleaner or a cleaning brush.
RoboVac cannot be
charged.
• Check whether the Charging Base is plugged into the outlet.
• Remove objects within 3 ft/1 m to the left and rignt side and
within 6 ft/2 m of the front of the Charging Base.
• Dust of the charging contact pins with a dry cloth.
The rolling brush
does not rotate.
• Clean the rolling brush.
• Check whether the rolling brush has been installed properly.
Error codes troubleshooting
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator
on RoboVac will be on or flashing.
Flashing red indicator light
Error Tone
One beep
Cause
Solution
RoboVac is hanging over a ledge
Turn of RoboVac and restart in a new location.
or is trapped.
Two beeps RoboVac’s bumper is stuck.
Tap RoboVac’s bumper several times to dislodge
any debris that may be trapped underneath.
Three beeps RoboVac’s drop sensors are dirty. Clean the drop sensors gently with a dry cloth.
Four beeps RoboVac’s power level is too low. Manually charge RoboVac for at least 5 hours.
Solid red indicator light
Error Tone
Cause
Solution
One beep RoboVac’s wheel is stuck.
Turn of RoboVac and remove any hair or
debris from the wheel.
Two beeps RoboVac’s side brush is stuck.
Turn of RoboVac and remove any hair or
debris from the side brush.
Three beeps RoboVac’s suction fan is stuck.
• Turn of RoboVac, then remove and empty
the dust collector.
• Make sure the air inlet is not blocked by
any hair or debris.
Four beeps RoboVac’s rolling brush is stuck.
Turn of RoboVac and remove any hair or
debris from the rolling brush.
RoboVac’s movements • Clean the sensors carefully with a dry cloth.
or travel path are
• Restart Robovac by turning the power switch of and on.
abnormal.
You cannot control
RoboVac with Alexa.
20
• Check whether you have installed the Alexa app onto your
smart device and enabled “EufyHome - RoboVac” Skill in
the Alexa app. For details, refer to this section “Using Your
RoboVac with Amazon Alexa (Optional)”.
• Make sure you have an EufyHome account.
• Check whether you say to Alexa with correct commands.
• The “EufyHome - RoboVac” Skill for Alexa is only available in
English now.
21
Wi-Fi connection troubleshooting
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
If you cannot control RoboVac with your smartphone, find the solutions below to solve the
problem. If the problem persists, contact Eufy service centre for help.
W i-Fi Status Light
Solid blue
• RoboVac is fully charged and the main power switch on the side of RoboVac is turned
on.
• Wi-Fi status light flashes blue slowly.
Wi-Fi network:
• Use the correct password for your network.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Check if you have modiied your
network name and password.
•
Reset
Wi-Fi connection if
RoboVac cannot connect to your
Flashing blue quickly
necessary. Refer to this section
wireless router.
“Using Your RoboVac with
EufyHome App > Reset Wi-Fi
connection”
• Your Wi-Fi router supports 802.11 b/g/n and IPv4 protocol.
• Your router is either 2.4GHz or a dual band router that is configured to support 2.4 GHz.
RoboVac does not support 5 GHz band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5 GHz
mixed network, switch to a 2.4 GHz network for Wi-Fi setup. You can switch
back once your setup is complete.
Flashing blue slowly
- When connecting to a hidden network, make sure that you have used the correct
network name, SSID (case sensitive), and that the wireless frequency is 2.4GHz.
- When using a network extender/repeater, make sure the network name (SSID)
and password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect
with the Eufy servers.
• Network Security Requirement
Solution
• Check if your router has
connected to the Internet.
RoboVac has connected to your
router, but without Internet
• Check with your Internet provider
access.
to see if there is any Internet
connection problem.
Wi-Fi Setup Requirements
RoboVac:
Cause
Of
• Set up Wi-Fi connection with
RoboVac. Refer to this section
“Using Your RoboVac with
EufyHome App”.
Wi-Fi connection is reset or has
• Reset Wi-Fi connection if
not been set up before.
necessary. Refer to the section
“Using Your RoboVac with
EufyHome App > Reset Wi-Fi
connection”.
• Charge RoboVac by attaching it
• RoboVac is turned of.
to the charging base. Make sure
• RoboVac’s power level is low.
the main power switch on the
• RoboVac is in sleep mode.
side of RoboVac is turned on.
Specifications
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
- WEP EAP (Enterprise Authentication Protocol) is not supported.
• Wi-Fi Channels
- The FCC requires all wireless devices in the United States are operated on
wireless spectrum channels 1-11.
- Some countries outside North America can use spectrum channels above
channel 11. Refer to your local regulatory agency to determine which channels
are accessible.
- A future software release will support access to channels above 11 for users
outside North America. Until then, use channels 1-11.
22
Product Model
T2103
Input
19 V
Voltage
DC 14.8 V
Power Consumption
27 W
0.6 A
Battery Type
DC 14.8 V Li-ion 2600 mAh
Dust collector capacity
0.6 L
Cleaning Time
Max 100 mins
Charging Time
300 - 360 mins
Operating Frequency Range
2412 MHz - 2484 MHz
Max Radio-Frequency Power
2W
Input
19 V
0.6 A
Output
19 V
0.6 A
23
Notice
Customer Service
The symbol on the product or its packaging indicates:
12-Month Limited Warranty
Do not dispose of electrical appliances as unsorted municipal waste, use separate
collection facilities. Contact your local authority for information regarding the
collection systems available. If electrical appliances are disposed of in landfills or
dumps, hazardous substances can leak into the groundwater and get into the food
chain, damaging your health and well-being. When replacing old appliances with
new ones, the retailer is legally obliged to take back your old appliance for disposal
at least free of charge.
Lifetime Technical Support
support@eufylife.com
1-800-988-7973(US) Mon-Fri 9am-5pm(PST)
@EufyOfficial
@EufyOfficial
@EufyOfficial
@EufyOfficial
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Warning: Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following
measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation
between the equipment and receiver. (3) Connect the equipment into an outlet on a
circuit different from that to which the receiver is connected. (4) Consult the dealer or an
experienced radio / TV technician for help.
Trademark Notice
Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its
affiliates.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc., registered in the U.S. and other
countries.
Google Play and the Google Play logo are trademarks of Google Inc.
24
25

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