Apc Smart Slot Ap9607 Users Manual Interface Expander User
Smart Slot AP9607 ASTE-6Z5Q9H_R0_EN
AP9607 to the manual ab101703-01dd-48b4-bc73-94fa0d75bfad
2015-02-03
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Interface Expander AP9607 ® Thank You! Thank you for selecting the UPS Interface Expander (AP9607). It has been designed for many years of reliable, maintenance-free service in combination with your American Power Conversion (APC) uninterruptible power supply (UPS). APC is dedicated to the development of high-performance electrical power conversion and control products. We hope that you will find this product a valuable, convenient addition to your computing system. Please read this manual! It provides important safety, installation, and operating instructions that will help you get the most from your Interface Expander. Save this manual! It includes instructions for obtaining warranty service. Radio frequency interference WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Shielded communications cables must be used with this unit to ensure compliance with the Class B FCC limits. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview 1 Features of the Interface Expander 2 Hardware and software requirements 3 Choosing cables 4 Safety warning 4 Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Interface Expander panel 5 Basic monitoring ports 5 Configuration DIP switches 5 Status LED 6 Key Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Simple versus smart signaling 7 Master server versus Interface Expander servers 8 Configuring PowerChute plus for simple signaling 9 Low Battery signal 10 Scheduled shutdowns 10 Setup overview 11 Multiple SmartSlot Installation . . . . . . . . . . . . . . . . . . . . . . . . 12 Introduction 12 Priority of SmartSlot devices 12 If your UPS has one SmartSlot accessory slot 13 Installation in the APC Triple Chassis 13 Installation in the Symmetra PowerArray 14 Daisy chains 14 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Warning 15 Reminder 15 Installation procedure 15 i Contents continued Connecting to Protected Devices . . . . . . . . . . . . . . . . . . . . . . 17 Connection procedure 17 Connecting the Interface Expander 18 Configuring the Interface Expander . . . . . . . . . . . . . . . . . . . 19 Shutdown modes 19 DIP switches 19 Confirmed shutdown mode 20 PowerChute plus support for Confirmed shutdown mode 20 Behavior of Confirmed mode 21 Confirmed shutdown mode and the Advanced port 21 Until Low Battery shutdown mode 22 Timer shutdown mode 22 Testing the Interface Expander 23 Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Limited warranty 24 Obtaining service 24 Warranty limitations 25 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 If you have problems with your Interface Expander 26 Troubleshooting 26 If problems persist 28 Life-Support Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 General policy 29 Examples of life-support devices 29 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Basic port pin assignments 30 Basic port pin assignments 31 Product specifications 32 ii Introduction Overview The UPS Interface Expander (AP9607) is an American Power Conversion (APC) SmartSlot™ accessory that provides two additional computer interface ports for your APC UPS equipped with a SmartSlot accessory slot. It allows the UPS to work in conjunction with your power management software to provide safe system shutdown in extended power outages for up to three network servers or other devices. Since the computer interface port of the UPS remains available while using the Interface Expander, it is possible to provide advanced UPS and power management functions to all protected devices. You can provide power management with APC PowerChute© plus software and UPS accessories such as the APC Web/SNMP Management Card (AP9606) for network connectivity and the Call-UPS© II (AP9208, AP9608) remote management device. The Interface Expander draws power from the UPS. It monitors the UPS and reports power conditions (e.g., On Battery, Low Battery, On Line) to all attached devices. Continued on next page 1 Introduction continued Features of the Interface Expander The Interface Expander: • Mounts in all APC devices equipped with a SmartSlot accessory slot. • Works well in a heterogeneous network. Servers running different operating systems can monitor the same UPS simultaneously. • Supports advanced or simple signaling on the advanced port of the UPS. • Can delay shutdown of the UPS until all servers have shut down gracefully. • Allows you to restart hung servers. • Has operating modes that cause the UPS to shut down after confirmation from all protected devices or after an interval set by the user. See “Configuring the Interface Expander” on page 19. • Does not depend on the operation of the network to protect connected devices. As a hard-wired accessory, the Interface Expander reliably conveys important status messages during poor power conditions. Continued on next page 2 Introduction continued Hardware and software requirements The Interface Expander requires: • An APC device equipped with a SmartSlot accessory slot. SmartSlot devices include—but are not limited to—the APC UPSs in the next item. • An APC UPS of one the following models: – Smart-UPS®, except models AP250, AP400, AP600, AP900, AP1250, AP2000, SUVS420, SUVS650, SUVS1000, SUVS1400, SU620. – Matrix-UPS™, except models with serial numbers less than x9412. – Symmetra™ PowerArray™. • APC PowerChute software (simple signaling) or PowerChute plus (advanced or simple signaling) software. See “Simple versus smart signaling: Table 3” on page 7. • A serial cable (for each connected device) that monitors shutdown signals. See “Choosing cables: Table 1” on page 4. Continued on next page 3 Introduction continued Choosing cables: Table 1 This table lists the cables for use with the systems supported by the Interface Expander. When ordering a cable, provide the Part Number. IF you want to connect the Interface Expander to a(n)… THEN order… Part Number Windows or NetWare server UPS LAN Manager Cable 940-0020 UNIX server UNIX Basic Signaling AP9823 Cable Safety warning IBM AS/400 AS/400 Cable Model 9402/ 9404 940-0006 Macintosh AppleShare server PowerChute for Macintosh (software and cable) AP9001 15-ft extension cable UPS Interface Extension AP9815 50-ft extension cable Isolated Extension Cable Table 1: Choosing cables AP9825 The Interface Expander is to be used only in conjunction with an APC UPS. Use only APC UPS monitoring cables. Do not connect a computer to any Interface Expander port using a “straight-through” wired extending cable. Connections using a UPS or cable made by any other manufacturer may cause damage or improper operation of the the Interface Expander unit, the UPS, or the computer. Do not operate the Interface Expander where the ambient temperature or humidity is outside the limits listed in “Product specifications: Table 7” on page 32. 4 Product Description Interface Expander panel: Figure 1 The following figure shows the front panel of the Interface Expander. The panel contains: • 2 Basic monitoring ports • 4 Configuration DIP switches • a status LED Figure 1:Interface Expander panel Basic monitoring ports The two computer interface ports on the Interface Expander are called Basic ports because they supply simple UPS signaling for On Battery and Low Battery conditions in the UPS. For further information see “Simple versus smart signaling: Table 3,” on page 7. Configuration DIP switches The Interface Expander Configuration DIP switches control the shutdown operation of the unit. See “Configuring the Interface Expander” on page 19. Continued on next page 5 Product Description continued Status LED: Table 2 The Interface Expander status LED provides important information concerning operation of the unit. Refer to the table below for a description of the conditions indicated by the LED. Status On Normal operation. The Interface Expander is on and communicating with the UPS. Mostly on, with a single blink off The Interface Expander is signaling a UPS On Battery condition to the connected servers. Mostly on, with two blinks off The Interface Expander is signaling On Battery and Low Battery conditions to the connected servers, and will eventually shut down the UPS. Flashing continuously Shutdown of the UPS is imminent. Mostly off, with a single flash on UPS outputs are off— UPS is in Sleep mode. Blinking slowly and continuously The Interface Expander failed its selftest. Off The Interface Expander is powered off or is not able to communicate with the UPS. Table 2: Status LED 6 Description Key Concepts Simple versus smart signaling: Table 3 The communication between an APC UPS and a connected server can be of two types: simple signaling or smart signaling. This table provides information that distinguishes the two types. Communication Types Item Simple Signaling Smart Signaling UPS monitoring features –On Battery signal –Low Battery signal –On Battery signal –Low Battery signal –Continuous advanced monitoring visible in PowerChute plus graphs Software used PowerChute (or PowerChute plus configured for simple signaling) PowerChute plus configured for smart signaling Port type Basic Advanced or Basic UPS models supported –Back-UPS –Smart-UPS† –Matrix-UPS –Symmetra PowerArray –Smart-UPS, –Matrix-UPS, and –Symmetra PowerArray Cables in the interface kit associated with each OS. See “Choosing cables: Table 1” on page 4. Table 3: Simple versus smart signaling Communication cables Cable supplied with PowerChute plus † See “Hardware and software requirements,” on page 3 for a listing of APC UPSs that do not support simple signaling with the Interface Expander. Continued on next page 7 Key Concepts continued Master server versus Interface Expander servers A “master” server is a server connected to the (Advanced) computer interface port of the UPS. This server uses PowerChute plus, configured for smart signaling, to monitor and control the UPS. Although the Advanced port on the UPS can provide simple signaling, we strongly recommend using it for smart signaling with the advanced capabilities of PowerChute plus. Servers connected to the Basic ports of the Interface Expander use simple signaling with PowerChute or PowerChute plus to provide UPS shutdown capabilities and advanced notification features. If you are running PowerChute plus on these servers, you must configure it for simple signaling. See “Configuring PowerChute plus for simple signaling” on page 9. Continued on next page 8 Key Concepts continued Configuring PowerChute plus for simple signaling To use PowerChute plus on a server connected to the Interface Expander, configure PowerChute plus for simple signaling. Use either one of these procedures. 1 (Re)install PowerChute plus. When the installation program prompts for the UPS Type, select “BackUPS” and continue with the installation, including a reboot of the system. 2 Run PowerChute plus and connect to the UPS. 3 Verify that the status line on the PowerChute plus screen shows “On Line.” Proceed with Step 4 below. OR 1 With PowerChute plus running, select Communication Parameters from the Configuration menu. 2 Click Simple Signalling. Click OK. 3 Close PowerChute plus. 4 If the UPS had previously been connected using smart signaling: a Unplug the UPS. b Turn off the UPS output by pressing the Off button for at least 5 seconds. c Change communication cables, using the simple signaling cable from the interface kit. (See “Choosing cables: Table 1” on page 4.) 5 Restart PowerChute plus and attach the server to the UPS. 6 Verify that the status of the UPS on the PowerChute plus screen shows “On Line.” Continued on next page 9 Key Concepts continued Low Battery signal The Interface Expander generates a Low Battery signal when it detects a Low Battery condition at the UPS, regardless of whether the UPS is on battery. The Interface Expander generates a Low Battery signal under certain other conditions according to the configured shutdown mode (see “Configuring the Interface Expander” on page 19), when it may force a Low Battery signal and an On Battery signal, causing the servers to shut down. Scheduled shutdowns When a server connected to the (Advanced) computer interface port on the UPS is running UPS-monitoring software such as PowerChute plus, you can execute scheduled or supervised UPS shutdowns for the servers connected to the Interface Expander. The Interface Expander intercepts the shutdown signal and sends the following messages to all attached servers or devices: • On Battery and Low Battery signals (for the low-battery duration set in the UPS) • Shutdown commands (e.g., Sleep, Turnoff, etc., as requested by PowerChute plus) The servers connected to the Basic ports to shut down gracefully before they lose power when the UPS output is turned off—a feature normally available only to servers using PowerChute plus and smart signaling. Continued on next page 10 Key Concepts continued Setup overview To set up the Interface Expander, you will be required to perform the following procedures as applicable: 1 Determine which SmartSlot accessory slot you will use for the Interface Expander. See “Multiple SmartSlot Installation” on page 12. 2 Install the Interface Expander into the SmartSlot accessory slot of the UPS or other device. See “Installation” on page 15. 3 Connect the protected devices. See “Connecting to Protected Devices” on page 17. 4 Configure the Interface Expander for automatic shutdown. See “Configuring the Interface Expander” on page 19. 5 Test the operation of the Interface Expander. See “Testing the Interface Expander” on page 23. 11 Multiple SmartSlot Installation Introduction If your UPS configuration uses more than one SmartSlot device, you must install them in the correct order for them to work together properly. Priority of SmartSlot devices: Table 4 Install SmartSlot accessories as dictated by the following table. An accessory with higher priority is to be placed in the accessory slot with the higher number. Note: The Share-UPS accessory (AP9207) has the same priority as the Interface Expander. For information on accessories that are not listed, see the documentation provided with the accessory. Accessory P/N Priority Position High-numbered slot PowerNet SNMP Adapter or Web/SNMP Management Card AP9605 AP9603 AP9606 Highest Call-UPS® II AP9608 Secondhighest Relay I/O Module AP9610 Thirdhighest Interface Expander AP9607 Second lowest Measure-UPS® AP9612T AP9612TH Lowest II Low-numbered slot Table 4: Priority of SmartSlot devices Continued on next page 12 Multiple SmartSlot Installation continued If your UPS has one SmartSlot accessory slot If your UPS has exactly one SmartSlot accessory slot, use this accessory slot for the SmartSlot device with the lowest priority. Install SmartSlot devices with higher priority in an Expansion Chassis (AP9600) or Triple Chassis (AP9604— see “Installation in the APC Triple Chassis” on this page). If you are using a Symmetra PowerArray, see “Installation in the Symmetra PowerArray” on page 14. Installation in the APC Triple Chassis To install SmartSlot devices in the APC Triple Chassis (AP9604), note that the slots are numbered on the rear panel. The following figure shows the rear panel of the Triple Chassis with the PowerNet SNMP Adapter installed in slot #3, Call-UPSII in slot #2, and the Interface Expander in slot #1. (In this scenario, Measure-UPS II could be installed in the accessory slot of the UPS.) Continued on next page 13 Multiple SmartSlot Installation continued Installation in the Symmetra PowerArray For installation of multiple SmartSlot devices in the Symmetra PowerArray, refer to the numbering shown in the figure that follows. Note that the PowerNet SNMP Adapter is installed in slot #4, Call-UPSII in #3, the Interface Expander in #2, and Measure-UPS II in #1. If you are using an external SmartSlot housing (Expansion Chassis or Triple Chassis) in conjunction with a Symmetra Power Array, install the devices with higher priority in the external slot(s). Refer to “Installation in the APC Triple Chassis” on page 13, if applicable. Daisy chains 14 If you have increased your SmartSlot capacity by daisychaining Expansion Chassis or Triple Chassis, install the PowerNet SNMP Adapter (or Web/SNMP Management Card) and Call-UPSII in the highest-numbered and secondhighest-numbered slots, respectively, of the chassis installed farthest from the UPS. Installation Warning Handle the Interface Expander by the front panel. Do not touch the exposed printed circuit board or components. Touching the circuit board or components may result in damage to the Interface Expander. Reminder Before you install the Interface Expander, install any required power management software (PowerChute, PowerChute plus, or software required by your operating system). If you plan to use PowerChute plus on servers connected to the Basic ports of the Interface Expander, see “Master server versus Interface Expander servers” on page 8 and “Configuring PowerChute plus for simple signaling” on page 9. Installation procedure To install the Interface Expander, perform the following steps in the order given. Note: If your UPS configuration uses more than one SmartSlot device, refer to “Multiple SmartSlot Installation” on page 12 before proceeding. 1 Turn off the UPS or device that will house the ----Interface Expander. To turn off the UPS: a Unplug the UPS. b Turn off the UPS output by pressing the Off button for at least 5 seconds. 2 Unpack the Interface Expander. The shipping materials are recyclable. Please reuse or dispose of them appropriately. 3 Use a #2 Phillips head screwdriver to remove the two screws fastening the accessory slot cover on the back panel of the UPS or device. Keep the screws for Step 5 below. Save the accessory slot cover for future use (e.g., shipping the UPS). Continued on next page 15 Installation continued Installation procedure, continued 4 Orient the Interface Expander to fit the accessory slot. Slide the Interface Expander all the way into the slot until the front panel is flush with the back panel of the UPS or device. Note: While it is not possible to install the Interface Expander upside down, it is possible to damage the unit in the attempt to do so. Observe the correct orientation as shown below. Note that the sides of the printed circuit board align with the card guides in the sides of the accessory slot. The accessory slot in the UPS or device may be oriented horizontally or vertically. 5 Secure the Interface Expander with the screws removed in Step 3. 6 Proceed with “Connecting to Protected Devices” on page 17. 16 Connecting to Protected Devices Connection procedure To connect the devices, refer to “Connecting the Interface Expander: Figure 2” on page 18 and perform the following steps in the order given. 1 Connect the master server to the (Advanced) computer interface port of the UPS. (See “Master server versus Interface Expander servers” on page 8.) Note: A server not supported by PowerChute plus must use simple signaling with the appropriate cable. (See “Choosing cables: Table 1” on page 4.) If an accessory, such as Call-UPS II or Measure-UPS II, is already using the (Advanced) computer interface port of the UPS, connect the master server to the UPS monitoring port on the accessory. (Accessories label this port in different ways, but the function—replicating the computer interface port of the UPS —is the same.) 2 Connect the other server(s) to the Basic ports on the Interface Expander, using APC cables. See “Choosing cables: Table 1” on page 4. Note: Servers connected to the Basic ports of the Interface Expander use simple signaling for monitoring the UPS. If these servers use PowerChute plus, this software must be configured for simple signaling. See “Configuring PowerChute plus for simple signaling” on page 9. 3 Connect the power cords of all protected servers and devices to the power outlets on the UPS. 4 Continue with “Configuring the Interface Expander” on page 19. Continued on next page 17 Connecting to Protected Devices continued Connecting the Interface Expander: Figure 2 The following figure shows how to connect the devices, as described in “Connection procedure” on page 17. Figure 2:Connecting the Interface Expander 18 Configuring the Interface Expander Shutdown modes To configure the Interface Expander, you must choose one of the three available modes of automatic UPS shutdown. Each shutdown mode is described in this section. • Confirmed • Until Low Battery • Timer DIP switches: Table 5 Select the shutdown mode by using the DIP switches as described in the following table. (An abbreviated form of his table also appears on the bottom side of the Interface Expander circuit board.) Switch Setting (↓ =0, ↑ =1) Shutdown Mode 1 2 3 4 Confirmed 0 0 0 * Until Low Battery 0 0 1 N/A 2 min. 0 1 0 N/A 5 min. 0 1 1 N/A 10 min. 1 0 0 N/A 15 min. 1 0 1 N/A 30 min. 1 1 0 N/A 60 min. 1 1 1 N/A Await Confirmation 0 0 0 0 0 0 0 1 Timer * Server on Advanced Port Treat as Confirmed Table 5: DIP switches Continued on next page 19 Configuring the Interface Expander continued Confirmed shutdown mode In Confirmed mode, the Interface Expander shuts down the UPS after all connected servers have signaled that they have completed shutdown of the operating system. Note: Do not use Confirmed mode if any server connected to the Interface Expander Basic ports or the UPS Advanced port is incapable of sending a shutdown confirmation signal. See “PowerChute plus support for Confirmed shutdown mode” on this page. PowerChute plus support for Confirmed shutdown mode Some versions of PowerChute plus do not support Confirmed shutdown mode when set up for simple signaling. Other versions require some editing of the pwrchute.ini file in the PowerChute plus installation directory. To find out whether your version of PowerChute plus supports Confirmed shutdown mode, go to http://support.apcc.com/ and find the link to “What Versions of PowerChute plus Support Confirmed Shutdown Mode?” under Preinstallation Information|SmartSlot Device|Installation Planning. Continued on next page 20 Configuring the Interface Expander continued Behavior of Confirmed mode If power returns before any connected server has signaled shutdown of the operating system, the Interface Expander returns to On Line status. If the Interface Expander detects a Low Battery condition in the UPS before all connected servers have signaled shutdown of the operating system, it notifies the servers that the UPS battery is exhausted, shutting down the UPS after the Low Battery Signal Time has elapsed. If utility power returns after at least one server has confirmed shutdown of the operating system, but before all servers have confirmed system shutdown, the Interface Expander forces On Battery and Low Battery signals so that the remaining servers shut down as well. The Interface Expander sends the forced Low Battery signal for a period of time equal to the Low Battery Signal Time and then shuts down the UPS, which cycles power to restart the servers. Confirmed shutdown mode and the Advanced port If you configure the Interface Expander in Confirmed shutdown mode by setting DIP switches 1, 2, and 3 in the down (0) position, you must set DIP switch #4 to determine the behavior of the server or device connected to the Advanced port. When the Interface Expander is configured for Confirmed mode, DIP switch #4 behaves as follows: • With DIP switch #4 in the 0 (down) position, the Advanced port operates normally, awaiting shutdown confirmation in the Confirmed shutdown mode. • With DIP switch #4 in the 1 (up) position, the Interface Expander treats the Advanced port as always confirmed. Use this setting when the Advanced port will not be receiving a shutdown confirmation signal. Note:When the shutdown mode of the Interface Expander is set to Until Low Battery or Timer, the position of DIP switch #4 has no effect. Continued on next page Configuring the Interface Expander continued Until Low Battery shutdown mode Until Low Battery shutdown mode is similar to the standard operation of the UPS. During a utility failure, the Interface Expander allows the UPS to run on battery until utility power is restored, or until the battery is exhausted. If the Interface Expander detects a UPS Low Battery condition, it sends a Low Battery signal on all ports for a period of time equal to the Low Battery Signal Time and then shuts down the UPS. If utility power returns after the Low Battery timer has begun, the Interface Expander will continue the countdown and force the UPS to cycle power. This mode is useful for applications which require maximum run time. Timer shutdown mode In Timer shutdown mode, the Interface Expander allows the UPS to operate on battery for a user-specified length of time before shutting down the UPS. See “DIP switches: Table 5” on page 19 for the available timer settings. If power returns before the timer has run out, the Interface Expander returns to On Line status. When the timer runs out or when the Interface Expander detects a Low Battery condition in the UPS, the Interface Expander sends a Low Battery signal for a period of time equal to the Low battery signal time and then shuts down the UPS. Note: If you are using PowerChute software, set the shutdown delay for a time longer than the Interface Expander timer setting. Otherwise, if the power returns after the server shuts down, the server may not restart. To set the shutdown delay, go to Configuration|Event Actions and select UPS On Battery from the Event list and Shut Down Server in the Action box. Click Options and enter a setting for Begin Shutdown Sequence in __ Seconds. Click OK. Continued on next page 22 Configuring the Interface Expander continued Testing the Interface Expander To check the operation of the Interface Expander, perform the following steps in the order given. 1 Confirm that the UPS in on and that the battery is fully charged. 2 Verify that the Interface Expander has been installed, connected, and configured. 3 Confirm that all connected servers and devices are on and running their power management software with power management screens visible, if applicable. 4 Confirm that the status LED on the Interface Expander is on, indicating normal operation. 5 Simulate a utility power failure. 6 Confirm that the status LED of the Interface Expander is mostly on with a single blink off, indicating that the Interface Expander is sending an On Battery signal to the connected servers or devices. See “Status LED: Table 2” on page 6. 7 Confirm that all connected servers and devices have received the On Battery message from the Interface Expander. 8 Restore utility power. 9 Confirm that all connected servers and devices have received the message that utility power has been restored. Note: To check the shutdown mode of your configuration, keep the utility power off long enough to allow all connected servers and devices to shut down. After all connected servers and devices have shut down, restore power and verify that they all restart. 23 Warranty Information Limited warranty American Power Conversion (APC) warrants the Interface Expander to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. This warranty does not apply to equipment which has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser. Obtaining service To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from APC or a designated APC service center. Products must be returned to APC or an APC service center with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase. Continued on next page 24 Warranty Information continued Warranty limitations Except as provided herein, American Power Conversion makes no warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser. Except as provided above, in no event will APC be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of this product, even if advised of the possibility of such damage. Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. 25 Troubleshooting If you have problems with your Interface Expander The troubleshooting chart (Table 6) covers many of the problems that might arise with the Interface Expander. If you encounter a problem with your Interface Expander, refer to the troubleshooting chart first. There may be a simple solution you are overlooking. Troubleshooting: Table 6 The following table shows the solution to common problems with the operation of the Interface Expander. Problem A server connected to a Basic port does not acknowledge On Battery signal. Status LED flashes continuously. Possible Cause Solution The wrong cable is being used. Verify that the cable is the one supplied with your interface kit. See “Choosing cables: Table 1” on page 4. There is an internal problem with the Interface Expander. Remove the Interface Expander temporarily from the UPS and reinstall. If the problem persists, see “If problems persist,” on page 28. There is an internal problem with the Interface Expander. Remove the Interface Expander temporarily from the UPS and reinstall. If the problem persists, see “If problems persist,” on page 28. Table 6: Troubleshooting Continued on next page 26 Troubleshooting continued Troubleshooting: Table 6, continued Problem One or more servers shuts down when the UPS is on battery, but does not restart when power returns. The server on UPS Advanced port cannot communicate with the UPS. Possible Cause Solution Timer mode: the operating system shutdown time as set in PowerChute plus is too short. The power management software shutdown time must be set longer than the Interface Expander Timer shutdown mode setting. Confirmed mode: the Interface Expander did not receive shutdown confirmation from servers that shut down, and utility power was restored. The server shut down but the UPS did not shut down. Verify that the servers can confirm shutdown. See “PowerChute plus support for Confirmed shutdown mode” on page 20. If not, configure the Interface Expander for Timer or Until Low Battery shutdown mode. The communication cable is not properly fastened. Verify cable connections. See “Choosing cables: Table 1” on page 4. The wrong cable is being used. Verify that the cable is correct for this server. The master server is connected to the Interface Expander. The master server must be connected to the computer interface (Advanced) port on the UPS. The port on the master server is being used by another application. Close the offending application. Continued on next page 27 Troubleshooting continued If problems persist 28 For problems not covered in the troubleshooting chart (see “Troubleshooting: Table 6” on page 26), or if the problem persists, follow this procedure: 1 Note the serial number and date of purchase of the Interface Expander unit. Contact APC Customer Support at the phone number or address on the back cover of this manual. 2 Be prepared to provide a description of the problem. A technician will help solve the problem over the phone, if possible, or will give you a return material authorization (RMA) number. 3 If the Interface Expander unit is under warranty, repairs are free of charge. If the warranty has expired, there will be a nominal charge for repair. 4 Pack the Interface Expander carefully in its original packaging, if possible. Do not use polystyrene beads for packing. Damage sustained in transit is not covered under the warranty. Enclose a letter in the package with your name, address, RMA number, a copy of the sales receipt, daytime phone number, and check (if applicable). 5 Mark the RMA number clearly on the outside of the shipping carton. The factory will not accept any materials without this marking. 6 Return the Interface Expander unit by insured, prepaid carrier to the U.S. address on the back cover of this manual. Life-Support Policy General policy As a general policy, APC does not recommend the use of any of its products in life support applications where failure or malfunction of the APC product can be reasonably expected to cause failure of the life support device or to affect significantly its safety or effectiveness. APC does not recommend the use of any of its products in direct patient care. APC will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to APC that (a) the risks of injury or damage have been minimized, (b) the customer assumes all such risks, and (c) the liability of American Power Conversion is adequately protected under the circumstances. Examples of lifesupport devices Life support devices include but are not limited to neonatal oxygen analyzers, nerve stimulators (whether used for anesthesia, pain relief, or other purposes), autotransfusion devices, blood pumps, defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems, peritoneal dialysis systems, neonatal ventilator incubators, ventilators for both adults and infants, anesthesia ventilators, and infusion pumps as well as any other devices designated as “critical” by the U.S. FDA. Hospital-grade wiring devices and leakage current protection may be ordered as options on many APC UPS systems. APC does not claim that units with this modifications are certified or listed as Hospital Grade by APC or any other organization. Therefore these units do not meet the requirements for use in direct patient care. 29 Specifications Basic port pin assignments The following limitations and capabilities apply to the Basic ports of the Interface Expander: • Pins 3, 5, and 6 are open collector outputs which must be pulled up to a common referenced supply no greater than +40 VDC. The transistors are capable of a maximum non-inductive load of 25 mA. Use only Pin 4 as the common. • The output at Pin 2 generates a low-to-high RS-232 level when the device is signaling an On Battery condition. The pin is normally at a low RS-232 level. • The Interface Expander unit may be signaled to shut down the UPS by applying a high RS-232 level to Pin 1 for 4.5 seconds. Shutdown is also dependent on the UPS status and the Interface Expander shutdown mode (see “Configuring the Interface Expander,” on page 19). Continued on next page 30 Specifications continued Basic port pin assignments: Figure 3 The following figure shows the Basic port pin assignments. Figure 3:Basic port pin assignments Continued on next page 31 Specifications continued Product specifications: Table 7 The following table shows the product specifications for the Interface Expander. Item Specification Size (H × W × D): 4.0 × 4.0 × 1.5 in (10.2 × 10.2 × 3.8 cm) Weight: 0.3 lb (0.136 kg) Shipping weight: 0.7 lb (0.318 kg) Physical Environmental Elevation (above MSL): Operating Storage 0 to 10,000 ft (0 to 3000 m) 0 to 50,000 ft (0 to 15 000 m) Temperature: Operating Storage 32 to 104°F (0 to 40°C) 5 to 113°F (-15 to 45°C) Operating Humidity: 0 to 95%, non-condensing Approvals EMC verification: FCC/DOC Class B, EN 50022, EN50082-1 Other: Table 7: Product specifications 32 CE, C-Tick (AS/NZS 3538) Index A Accessories placement of, 12 Advanced port using with Confirmed shutdown mode, 21 AppleShare server cable, 4 B Basic port description, 5 pin assignments, 30 – 31 Behavior of Confirmed mode, 21 C Cables, choosing additional, 4 Call-UPS II, priority in multiple SmartSlot device installation, 12 Checking operation, 23 Choosing cables, 4 Configuration DIP switches, 5 Configuring PowerChute plus for simple signaling, 9 Configuring the Interface Expander, 19 – 23 Confirmed shutdown mode behavior, 21 description, 20 PowerChute plus support for, 20 Connecting the Interface Expander figure, 18 Connecting to Protected Devices, 17 – 18 Connection procedure, 17 D, E Daisy chains, 14 DIP switches behavior, 19 description, 5 Expansion Chassis, daisy chaining with, 14 Extension cables, 4 F, G, H Features of the Interface Expander, 2 Front panel, 5 Hardware and software requirements, 3 Hospital-grade wiring devices, 29 Humidity safety warning, 4 I IBM server cable, 4 Installation, 15 Installation in the APC Triple Chassis, 13 Installation in the Symmetra PowerArray, 14 Installation procedure, 15 – 16 Interface Expander priority in multiple SmartSlot device installation, 12 Interface Expander panel, 5 Interface Extension Cable, 4 Interface kits, 4 Introduction to the Interface Expander, 1 – 4 Isolated Extension Cable, 4 J, K, L Key Concepts, 7 – 11 Leakage current protection, 29 LED status, 6 33 Index continued Life-support examples of life-support devices, 29 general policy, 29 Life-Support Policy, 29 Limited warranty, 24 Low Battery signal, 10 M, N, O Macintosh server cable, 4 Master server versus Interface Expander servers, 8 Measure-UPS II, priority in multiple SmartSlot device installation, 12 Multiple SmartSlot Installation, 12 – 14 NetWare server cable, 4 Obtaining service, 24 Overview of features, 1 P, Q Packing for return to APC, 28 Panel, front, 5 Pin assignments, Basic port, 30 Placement of accessories, 12 Ports Advanced, 8 Basic, 5 PowerChute plus configuring for simple signaling, 9 installation reminder, 15 support for Confirmed shutdown mode, 20 PowerNet SNMP Adapter, priority in multiple SmartSlot device installation, 12 Priority of SmartSlot devices, 12 Problem solving, 26 Problems, persistent, 28 Product Description, 5 – 6 34 Product specifications, table, 32 R Relay I/O Module, priority of in multiple SmartSlot device installation, 12 Repair, 28 Requirements, hardware and software, 3 Return material authorization (RMA) number, 28 S Safety warning, 4 Scheduled shutdowns, 10 Server types, 8 Service, obtaining, 24 Setup procedure, overview of, 11 Share-UPS, priority in multiple SmartSlot device installation, 12 Shutdown modes, 19 Shutdown, scheduled, 10 Signaling types, 7 Simple signaling, 7 Smart signaling, 7 SmartSlot installation of multiple devices, 12 SmartSlot accessory slot, installation of devices in UPS with one slot, 13 SmartSlot devices installation in Triple Chassis, 13 priority of, 12 Software requirements, 3 Specifications, 30 – 32 table, 32 Status LED behavior, 6 Index continued Switches, configuration DIP, 5 behavior, 19 Symmetra PowerArray, installation of SmartSlot devices in, 14 Until Low Battery shutdown mode, 22 UPS Interface Extension Cable, 4 UPS shutdown modes, 19 T, U, V W, X, Y, Z Temperature Warning, 15 Warranty safety warning, 4 Testing the Interface Expander, 23 Timer shutdown mode, 22 Triple Chassis daisy chaining with, 14 installation of multiple SmartSlot devices in, 13 Troubleshooting, 26 – 28 table, 26 – 27 Unix server cable, 4 limitations, 25 statement, 24 Warranty Information, 24 – 25 Web/SNMP Management Card, priority in multiple SmartSlot device installation, 12 Windows server cable, 4 Wiring, safety warning, 4 35 Declaration of Conformity Application of Council Directives 89/336/EEC Standards to Which Conformity is Declared EN55022: 1995 EN50082-1: 1992 including IEC 1000-4-2: 1995 IEC 1000-4-3: 1995 IEC 1000-4-4: 1995 Manufacturer’s Name and Address American Power Conversion 132 Fairgrounds Road West Kingston, Rhode Island 02892 USA -orAmerican Power Conversion (A.P.C.) b.v. Ballybritt Business Park Galway, Ireland Importer’s Name and American Power Conversion (A.P.C.) b.v. Address Ballybritt Business Park Galway, Ireland Type of Equipment Model Numbers Table 8: UPS Accessory Equipment AP9607 I, the undersigned, hereby declare that the equipment specified above conforms to the above directives. St. Louis, MO Place June 24, 1999 Date Ted Eckert Regulatory Compliance Engineer w w w. a p c c . c o m Toll-free Customer Support: E-mail Customer Support: U. S. & Canada Austria Belgium Czech Republic Denmark Finland France Germany Holland Hungary Ireland Israel Italy Japan Luxembourg Norway Poland Portugal South Africa Spain Sweden Switzerland Turkey U. K. Australia Europe India Japan Latin America SE Asia 1-800-800-4272 0660 6480 0800 15063 0 800 102063 800 18 153 9800 13 374 0 800 906 483 01300818907 0800 0224655 00800 12221 1 800 702000 x 2045 177 353 2206 1678 74731 0120-80-60-90 0800 2091 800 11 632 00800 353 1202 050 553182 0800 994206 900 95 35 33 020 795 419 0800 556177 0800 35390275 0800 132990 Areas without toll free numbers: +1 401 789 5735 (USA) or +353 91 702020 (Ireland) +7095 916 7166 (Russia) anztech@apcc.com apceurtech@apcc.com isbtech@apcc.com jsupport@apcc.com apctchla@apcc.com asetech@apcc.com Online Customer Support: U.S. & Canada http://support.apcc.com/ Addresses: American Power Conversion Corporation 132 Fairgrounds Road P. O. Box 278 West Kingston, Rhode Island 02892 USA APC Ireland (A. P. C.) b. v. Ballybritt Business Park Galway Ireland APC Japan BR Gotanda 7th Floor 2-30-4 Nishi-gotanda, Shinagawa-ku Tokyo 141 Japan APC Europe 143 Bis Avenue de Verdun 92442 Issy les Moulineaux Cedex France Serial number: Entire contents copyright © 1999 American Power Conversion. All rights reserved. Reproduction in whole or in part without permission is prohibited. All trademarks are the property of American Power Conversion. 990-0115C 6/99
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.2 Linearized : No Producer : Adobe Distiller 3.0 from Distiller Asst. 3.02 Title : Interface Expander User Manual Keywords : Mini Share-UPS, AP9607 Author : Jim McNally, NED UE, APC-STL Create Date : 1999:06:24 09:00:00 Creator : FrameMaker 5.5 Subject : 990-0115C Rev 5 Modify Date : 1999:06:30 09:17:45 Page Count : 42 Page Mode : UseOutlines Page Layout : TwoColumnRightEXIF Metadata provided by EXIF.tools