Arris SB6183 User Manual SB6183: Quick Start Guide QSG
User Manual: Arris SB6183 SB6183: Quick Start Guide
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Cable Modem Label LED Status The cable modem label is located on the bottom of your SB6183. ON - Green: Power is properly connected To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see S/N) listed on the cable modem label. SB6183 DOCSIS® 3.0 Cable Modem ON - Green: Downstream channel is connected ON - Blue: High-speed Internet connection with bonded downstream channels ON - Green: Upstream channel is connected ON - Blue: High-speed Internet connection with bonded upstream channels ON - Green: Cable modem is connected to the Internet Quick Start Guide In the Box The SB6183 Cable Modem provides high‑speed Internet access on your home network via a single Ethernet connection. SB6183 Cable Modem Power Supply Ethernet Cable © 2015 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterpries, Inc. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. ARSVD01667-a 10/2015 4 What You Should Know Software License & Regulatory Card Support Information Card Quick Start Guide This quick start guide will help you install your SB6183 Cable Modem to get it up and running with your computer on your home network. To customize your network configurations and other advanced cable modem settings, see the SB6183 User Guide for more information. The user guide is available online at the ARRIS Support website: www.arris.com/consumer. Frequently Asked Questions (FAQs) and additional product documentation are also available. IMPORTANT! During the installation or cable modem activation, you may need to contact your service provider for assistance. To save time, make sure you have the Model name (SB6183), Media Access Control (MAC) address (see HFC MAC ID), and Serial number (see S/N) listed on the cable modem label. Check the bottom of your SB6183 or see Cable Modem Label on page 4. BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646 For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS. Install the Cable Modem Front Panel LEDs 1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of your SB6183. Hand-tighten each connector. During normal operation, the Power, Receive, Send, and Online LEDs on the SB6183 front panel should always be lit SOLID green or blue. 2. Connect the Ethernet cable to the Ethernet port on your computer and to the Ethernet port on the rear of your SB6183. 3. Connect the power cord to the Power port on the rear of your SB6183 and then plug it into an electrical wall outlet that is not controlled by a wall switch. Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. If the Power LED does not light up SOLID, please first check the power connection on your SB6183 before contacting ARRIS Technical Support. If the other LEDs do not light up SOLID green or blue, please call ARRIS Technical Support at 1-877-466-8646 for assistance. This automatically powers ON your SB6183. Check the front panel LEDs on your SB6183. During the initial startup, the Power, Receive, Send, and Online LEDs will FLASH. Afterwards, check that all four LEDs are lit SOLID green or blue. To view and monitor the configuration settings and operational status of your SB6183, please see the SURFboard SB6183 User Guide for more information at www.arris.com/consumer. Test the Cable Modem Connection 1. Power ON your computer and log in. Note: Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser. 2. Contact your service provider to activate your SB6183, if automatic activation is not available. 3. Open a web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari. 4. Type a valid URL (such as www.surfboard.com) in the address bar and press Enter to test your network connection. The ARRIS website should open. • If the web page opens, your SB6183 was set up properly. • If the web page fails to open, first check each cable connection on your devices to ensure that they are securely connected. Then, retype the URL. If still unsuccessful, you may have to contact your current service provider to either set up your Internet service or activate your SB6183. 2 3
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