Arris SB6183 User Manual SB6183: Quick Start Guide QSG
User Manual: Arris SB6183 SB6183: Quick Start Guide
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Quick Start Guide
DOCSIS
®
3.0 Cable Modem
The SB6183 Cable Modem provides
high‑speed Internet access on your home
network via a single Ethernet connection.
This quick start guide will help you install
your SB6183 Cable Modem to get it up and
running with your computer on your home
network.
To customize your network congurations
and other advanced cable modem settings,
see the SB6183 User Guide for more
information. The user guide is available
online at the ARRIS Support website:
www.arris.com/consumer. Frequently
Asked Questions (FAQs) and additional
product documentation are also available.
© 2015 ARRIS Enterprises, Inc. All rights
reserved.
No part of this publication may be reproduced or
transmitted in any form or by any means without
written permission from ARRIS Enterpries, Inc.
ARRIS, SURFboard, and the ARRIS logo are all
trademarks or registered trademarks of ARRIS
Enterprises, Inc.
Other trademarks and trade
names may be used in this document to refer
to either the entities claiming the marks and
the names of their products. ARRIS disclaims
proprietary interest in the marks and names
of others.
All other product or service names are the
property of their respective owners. No part
of the contents of this document may be
reproduced or transmitted in any form or by
any means without the written permission of
the publisher.
ARSVD01667‑a 10/2015
4
The cable modem label is located on
the bottom of your SB6183.
To receive high‑speed Internet service,
your service provider may request the
Media Access Control (MAC) address
(see HFC MAC ID) and Serial number
(see S/N) listed on the cable modem
label.
ON ‑ Green: Power is
properly connected
ON ‑ Green: Downstream
channel is connected
ON ‑ Blue: High‑speed
Internet connection with
bonded downstream
channels
ON ‑ Green: Upstream
channel is connected
ON ‑ Blue: High‑speed
Internet connection with
bonded upstream channels
ON ‑ Green: Cable modem
is connected to the Internet
In the Box
SB6183 Cable
Modem
Power Supply
Ethernet Cable
Software License
& Regulatory Card
Quick Start Guide
What You Should Know
LED Status
IMPORTANT! During the installation or
cable modem activation, you may need to
contact your service provider for assistance.
To save time, make sure you have the Model
name (SB6183), Media Access Control
(MAC) address (see HFC MAC ID), and Serial
number (see S/N) listed on the cable modem
label. Check the bottom of your SB6183 or
see Cable Modem Label on page 4.
Support
Information Card
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call
ARRIS Technical Support for assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before
calling Comcast or ARRIS.
Cable Modem Label
SB6183
2 3
1. Connect the coaxial cable to a cable wall outlet (if not connected) and
the Cable connector on the rear of your SB6183. Hand‑tighten each
connector.
2. Connect the Ethernet cable to the Ethernet port on your computer and
to the Ethernet port on the rear of your SB6183.
3. Connect the power cord to the Power port on the rear of your SB6183
and then plug it into an electrical wall outlet that is not controlled by a
wall switch.
This automatically powers ON your SB6183. Check the front panel LEDs
on your SB6183. During the initial startup, the Power, Receive, Send,
and Online LEDs will FLASH. Afterwards, check that all four LEDs are lit
SOLID green or blue.
To view and monitor the conguration settings and operational status
of your SB6183, please see the SURFboard SB6183 User Guide for more
information at www.arris.com/consumer.
1. Power ON your computer and log in.
Note: Your service provider may allow for automatic activation which will
automatically launch a special website when you open a web browser.
2. Contact your service provider to activate your SB6183, if automatic activation is
not available.
3. Open a web browser on your computer, such as Internet Explorer, Google
Chrome, Firefox, or Safari.
4. Type a valid URL (such as www.surfboard.com) in the address bar and press
Enter to test your network connection. The ARRIS website should open.
• If the web page opens, your SB6183 was set up properly.
• If the web page fails to open, rst check each cable connection on your
devices to ensure that they are securely connected. Then, retype the URL.
If still unsuccessful, you may have to contact your current service provider to
either set up your Internet service or activate your SB6183.
During normal operation, the Power, Receive, Send, and Online LEDs on the
SB6183 front panel should always be lit SOLID green or blue.
Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence.
If the Power LED does not light up SOLID, please rst check the power connection on
your SB6183 before contacting ARRIS Technical Support. If the other LEDs do not light
up SOLID green or blue, please call ARRIS Technical Support at 1-877-466-8646 for
assistance.
Front Panel LEDs
Test the Cable Modem Connection
Install the Cable Modem
