Arris SBG6950AC2 McAfee & SBG7400AC2 Wireless Gateway User Guide Manual SBG6950AC2: SBG6950 7400AC2

User Manual: Arris SBG6950AC2 McAfee SBG6950AC2: User Guide

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SURFboard® SBG6950AC2, SBG7400AC2
DOCSIS 3.0 Wireless Gateways
with ARRIS Secure Home Internet by McAfee®
User Guide
June 2017
Copyright 2017, ARRIS Enterprises, LLC. All rights reserved.

ARRIS Copyrights and Trademarks
© 2017 ARRIS Enterprises, LLC. All rights reserved.
No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written
permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part
of ARRIS to provide notification of such revision or change.
ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other
trademarks and trade names may be used in this document to refer to either the entities
claiming the marks or the names of their products. ARRIS disclaims proprietary interest in
the marks and names of others.
Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®
(WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi
Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi
Alliance.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any
time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.

Table of Contents
1. Safety and Regulatory Information .......................................................................... 5

Important Safety Instructions............................................................................................ 5
FCC Statements.................................................................................................................. 7
Wireless LAN Information.................................................................................................. 8
Caring for the Environment by Recycling Your ARRIS Equipment ..................................... 9
2. Getting Started ..................................................................................................... 10

Introduction ..................................................................................................................... 10
In The Box ............................................................................................................... 10
System Requirements ...................................................................................................... 11
Contact Information ........................................................................................................ 12
3. Product Overview ................................................................................................. 13

Front Panel ...................................................................................................................... 13
Wi-Fi Protected Setup™ (WPS) ............................................................................... 14
Rear Panel ........................................................................................................................ 15
Gateway Label ................................................................................................................. 17
4. Installing the Gateway .......................................................................................... 18

Connect Your Wireless Gateway and Computer ............................................................. 18
Establish an Internet Connection .................................................................................... 19
5. Setting Up a Wi-Fi Network Connection ................................................................. 21

Set Up a Wi-Fi Network Connection Using the ARRIS SURFboard Manager ................... 21
Set Up a Wi-Fi Network Connection Using Your Client Device ....................................... 23
Quick Connect Using the Windows Taskbar ........................................................... 24
Connect Using the Windows Control Panel ............................................................ 26
Connect Your WPS-Enabled Device ................................................................................. 29
Test Your Wi-Fi Network Connection .............................................................................. 29
6. Using the Gateway Web Manager ......................................................................... 30

Start the Gateway Web Manager .................................................................................... 30
Gateway Web Manager Menu Bar ......................................................................... 33
Gateway Web Manager-Available Languages ................................................................. 34
Get Help ........................................................................................................................... 35
Exit the Gateway Web Manager ...................................................................................... 36
7. Configuring Your Wi-Fi Network ............................................................................ 37

Set Up Your Wi-Fi Network .............................................................................................. 37
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Change Your Wi-Fi Network Name (SSID) ....................................................................... 40
8. Protecting & Monitoring Your Wi-Fi Network ........................................................ 43

Prevent Unauthorized Access .......................................................................................... 43
Change the Default User Password ................................................................................. 43
Set Up Firewall Protection ............................................................................................... 45
Set Up Parental Controls ................................................................................................. 47
Set Up IP Filtering ............................................................................................................ 47
Set Up MAC Address Filtering.......................................................................................... 49
Set Up Port Triggers ......................................................................................................... 50
Set Up the DMZ Host ....................................................................................................... 51
9. Managing Your Gateway and Connected Networks ............................................... 53

View the Gateway Status and Network Connection ....................................................... 53
View the Gateway Product and Status Information ........................................................ 54
Back Up Your Gateway Configuration ............................................................................. 55
Restore the Gateway Configuration Settings .................................................................. 56
Reset the Gateway Configuration Settings ...................................................................... 57
Exit the Gateway Web Manager ...................................................................................... 58
10. Troubleshooting Tips ............................................................................................. 59

Solutions .......................................................................................................................... 59
Front Panel LED Icons and Error Conditions .................................................................... 60
11. Warranty Information ........................................................................................... 61

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Chapter 1

Safety and Regulatory Information
Important Safety Instructions
Read This Before You Begin — When using your equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to persons, including
the following:


Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for
future reference.



This device must be installed and used in strict accordance with manufacturer’s
instructions, as described in the user documentation that is included with the device.



Comply with all warning and caution statements in the instructions. Observe all warning
and caution symbols that are affixed to this device.



To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids, such
as vases, on the device.



This device was qualified under test conditions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.



Different types of cord sets may be used for connections to the main POWER supply
circuit. Use only a main line cord that complies with all applicable device safety
requirements of the country of use.



Installation of this device must be in accordance with national wiring codes and conform
to local regulations.



Operate this device only from the type of power source indicated on the device’s marking
label. If you are not sure of the type of power supplied to your home, consult your dealer
or local power company.



Do not overload outlets or extension cords, as this can result in a risk of fire or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.



Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the
device.

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Chapter 1: Safety and Regulatory Information


Place this device in a location that is close enough to an electrical outlet to accommodate
the length of the power cord.



Place the device to allow for easy access when disconnecting the power cord of the device
from the AC wall outlet.



Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug
can be fully inserted with no part of the blades exposed.



Place this device on a stable surface.



Avoid damaging the device with static by touching the coaxial cable when it is attached to
the earth-grounded coaxial cable-TV wall outlet.



Always first touch the coaxial cable connector on the device when disconnecting or
reconnecting the Ethernet cable from the device or user’s PC.



Installation of an AC surge protector in the AC outlet to which this device is connected is
recommended. This is to avoid damaging the device by local lightning strikes and other
electrical surges.



Postpone installation until there is no risk of thunderstorm or lightning activity in the area.



Avoid using a telephone (other than a cordless type) during an electrical storm. There is a
remote risk of electric shock from lightning. For added protection, unplug the device from
the wall outlet and disconnect the cables to avoid damage to this device from lightning
and power surges.



Do not use this product near water. For example, near a bathtub, washbowl, kitchen sink,
laundry tub, swimming pool, or in a wet basement.



Do not use the telephone to report a gas leak in the vicinity of the leak.



Do not cover the device or block the airflow to the device with any other objects. Keep the
device away from excessive heat and humidity and keep the device free from vibration
and dust.



Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.



For added protection, unplug the device from the wall outlet and disconnect the cables to
avoid damage to this device during lightning activity or power surges.



Caution: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL
Listed or CSA Certified Telecommunication Line Cord, or national equivalent.
Upon completion of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operating condition.



Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service
personnel.



This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THESE INSTRUCTIONS

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Chapter 1: Safety and Regulatory Information

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s
attention to Section 820.93 of the National Electric Code, which provides guidelines for proper
grounding and, in particular, specifies that the Coaxial cable shield must be connected to the
grounding system of the building, as close to the point of cable entry as practical.

FCC Statements
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the device off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:





Reorient or relocate the receiving antenna.
Increase the separation between the device and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by ARRIS could void the
user’s authority to operate the equipment.

FCC Declaration of Conformity
ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard
DOCSIS 3.0 Wireless Gateway-SBG6950AC2 and SBG7400AC2 comply with 47 CFR Parts 2 and
15 of the FCC rules as a Class B digital device.

FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separation
distance between the antenna and any person’s body (including hands, wrists, feet and
ankles) must be at least 8 inches (20 centimeters).
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter except those already approved in this filing.

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Chapter 1: Safety and Regulatory Information
The availability of some specific channels and/or operational frequency bands are country
dependent and are firmware programmed at the factory to match the intended destinations.
The firmware setting is not accessible by the end user.

Wireless LAN Information
Note: This applies to devices that provide Wi-Fi capability.
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)
and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device
is designed to be interoperable with any other wireless DSSS and OFDMA products that
comply with:
 The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and
Revision N), as defined and approved by the Institute of Electrical Electronics Engineers
 The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility
Alliance (WECA).

Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the
proprietor of the building or responsible representatives of the organization. For example,
using wireless equipment in any environment where the risk of interference to other devices
or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific
organization or environment, you are encouraged to ask for authorization to use the device
prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by
unauthorized modification of the devices included with this product, or the substitution or
attachment of connecting cables and equipment other than specified by the manufacturer.
Correction of the interference caused by such unauthorized modification, substitution, or
attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or
violation of government regulations that may arise from failing to comply with these
guidelines.
Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

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Chapter 1: Safety and Regulatory Information
Security Warning: This device allows you to create a wireless network. Wireless network
connections may be accessible by unauthorized users. For more information on how to
protect your network, see Protecting & Monitoring Your Wi-Fi Network (page 44) in this guide
for more information or visit the ARRIS Support website at www.arris.com/selfhelp.

Caring for the Environment by Recycling Your ARRIS
Equipment
Please do not dispose of this product or any included electronic accessories, i.e., power
supply or battery, with your residential or commercial waste. ARRIS devices may be
disposed of through the ARRIS Product Recycling program, further described at
corporateresponsibility.arrisi.com/phoenix.zhtml. You may also contact your local
community authorities for information regarding where you may dispose of your ARRIS
devices.

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9

Chapter 2

Getting Started
Introduction
Welcome to the next generation of the ultra-high-speed DOCSIS 3.0 ARRIS SURFboard®
wireless gateways, SBG6950AC2 and SBG7400AC2, with the new ARRIS Secure Home Internet
by McAfee App. This app provides security, Internet access, and Parental Control management
for all of the connected devices (e.g., smartphones, tablets, computers, Smart TVs, gaming
consoles, etc.) on your home network. It is available online as a free download for your mobile
devices using Google Play (for Android devices) or the App store (for Apple devices). For more
information on downloading and using the ARRIS Secure Home Internet by McAfee App, refer
to the ARRIS Secure Home Internet User Guide available online at www.arris.com/selfhelp.
Your SURFboard wireless gateway is a combination DOCSIS 3.0 cable modem and four-port
Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet
access on your home or small business network. Using the connection capabilities of the
gateway, you can connect your computer and other network-enabled devices via the four
Ethernet ports or the 2.4 GHz and 5 GHz Wireless connections. Your wireless gateway will
connect to the existing coaxial cable connection in your home. It also includes a Wi-Fi® Pairing
(WPS) button option for quick and easy connections for your WPS-enabled devices.
This guide provides instructions for installing and configuring your wireless gateway, setting
up secure Wi-Fi network connections, and managing your gateway and network
configurations.

In The Box
Before installing your wireless gateway, check that the following items are also included in the
box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for
assistance.
Table 1.

Wireless Gateway Package Contents

Item

Description

Wireless Gateway
SBG6950AC2
SBG7400AC2

High-speed DOCSIS 3.0 cable modem, wireless
access point, and four-port Ethernet router

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Chapter 2: Getting Started
Item

Description

Power Adapter

Power adapter for an electrical wall outlet
connection

Ethernet Cable

Standard Category 5e (CAT5e) or higher network
cable

Software License &
Warranty Card

Contains safety and regulatory information,
software license, and warranty for your wireless
gateway.

Support
Information Card

Provides contact information for obtaining
technical support assistance with any issues you
may have with your wireless gateway.

Wireless Gateway
Quick Start Guide

Provides information for installing your wireless
gateway and setting up a secure Wi-Fi connection
on your home network.

Additional Items Needed (Not Included)
The following items are not included in the box and must be purchased separately, if required:
 Coaxial (coax) cable, if one is not already connected to a cable wall outlet
 RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
 Ethernet cable for each additional Ethernet-enabled device

System Requirements




High-speed Internet access account
Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari
Compatible operating systems:





Windows®10
Windows 8
Windows 8.1
Windows 7 Service Pack 1 (SP1)
Note: Although older versions of Microsoft Windows operating systems are no longer
specifically supported, they should still function with this model.





Mac® 10.4 or higher
UNIX®
Linux®

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Chapter 2: Getting Started

Contact Information
For technical support and additional ARRIS product information:
 Visit the ARRIS Support website: www.arris.com/selfhelp
 Call ARRIS Technical Support: 1-877-466-8646

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Chapter 3

Product Overview
Front Panel

Figure 1:

SBG6950AC2 & SBG7400AC2 Front Views

Table 2.

Wireless Gateway Front Panel LED Icons

LED Icon

Blinking

On (Solid)

Not applicable – icon does not blink.

Power is properly connected.

Scanning for upstream (send) and
downstream (receive) channel
connections.

Upstream (Send) and Downstream
(Receive) channels are connected.

Scanning for an Internet connection.

Gateway is connected to the network.

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Chapter 3: Product Overview
LED Icon

Blinking

On (Solid)

Wi-Fi enabled with encrypted or
unencrypted wireless data activity.

Any of the following applies:
2.4 GHz wireless connection is made
between your wireless gateway and a
Wi-Fi enabled device on your home
network; for example, Wi-Fi telephone,
tablet, or laptop.
The WPS Pairing process between your
wireless gateway and the WPS-enabled
device was successful.
The WPS Pairing process either failed
or did not complete after two minutes.

Wi-Fi enabled with encrypted or
unencrypted wireless data activity.

Any of the following applies:
5 GHz wireless connection is made
between your wireless gateway and a
Wi-Fi enabled device on your home
network; for example, Wi-Fi telephone,
tablet, or laptop.
The WPS Pairing process between your
wireless gateway and the WPS-enabled
device was successful.
The WPS Pairing process either failed
or did not complete after two minutes.

WPS Pairing process is underway
between your wireless gateway and
a WPS-enabled device.

WPS-enabled device is connected.

Not applicable – no LED on port.

Wi-Fi Protected Setup™ (WPS)
Wi-Fi Protected Setup (WPS) is a Wi-Fi network setup option that provides a quick and easy
solution for setting up a secure Wi-Fi network connection for any WPS-enabled device; such as
a computer, tablet, gaming device, or printer. WPS automatically configures your Wi-Fi
network connections and sets up Wi-Fi security. See Connect Your WPS-Enabled Device (page
29) for more information.

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Chapter 3: Product Overview

Rear Panel

Figure 2:
Table 3.

Wireless Gateway Rear View

Wireless Gateway Rear Panel Ports & Connectors

Port Name
Reset Button

Description
Recessed button located on the rear panel of your wireless gateway can
be used to either reboot your gateway or reset your gateway
configuration settings.
To reboot (or restart) your wireless gateway:
1. Insert the end of a paper clip or other small object with a narrow tip
into the Reset opening on the rear panel of your wireless gateway.
2. Press and hold the indented Reset button for three to four seconds
only.
3. Remove the paper clip or small object from the Reset opening.
To reset your wireless gateway configuration back to the factory default
settings:
1. Insert the end of a paper clip or other small object with a narrow tip
into the Reset opening on the rear panel of your wireless gateway.
2. Press and hold the Reset button for 10 seconds.
3. Remove the paper clip or small object from the Reset opening.
See Reset the Gateway Configuration Settings (page 57) for more
information on resetting your gateway configuration settings using the
wireless gateway Web Manager.

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Chapter 3: Product Overview
Port Name

Description

Reset Button
(Continued)

WARNING! Resetting the gateway configuration settings to the
factory defaults will also delete your custom gateway
configuration, including your user password, Wi-Fi network name
(SSID), and other configuration settings. You should first back up
your gateway configuration files before resetting your wireless
gateway. See Back Up Your Gateway Configuration (page 55) for
more information.
Four one-gigabit Ethernet ports for RJ-45 network cable connections:


Green: LED is ON - Indicates a data transfer rate of one gigabit per
second



Green: LED is Blinking - Indicates data traffic is in progress



Amber: LED is ON - Indicates a data transfer rate of less than one
gigabit per second



Amber: LED is Blinking - Indicates data traffic is in progress

10/100/1000

Coaxial cable connector

Power Port

100 - 240 VAC Power connector
WARNING! To avoid any damage to your wireless gateway, only
use the power cord provided in the box.

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Chapter 3: Product Overview

Gateway Label

Figure 3:

Sample SBG6950AC2 & SBG7400AC2 Labels

The gateway label is located on the bottom of your wireless gateway. It contains the gateway
information that you may need when contacting your service provider or ARRIS Technical
Support (page 12).
To receive Internet service, contact your service provider for assistance. You may have to
provide the following information listed on the gateway label:
 Gateway Model name (SBG6950AC2 or SBG7400AC2)
 Gateway MAC address (HFC MAC)
 Gateway Serial number (SN)

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Chapter 4

Installing the Gateway
Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the
building. Exposure of the cables to lightning could create a safety hazard and damage the
product.

Connect Your Wireless Gateway and Computer
Before installing your wireless gateway:
 Check with your service provider (or local cable company) to ensure broadband cable
service is available in your area.
To set up a wireless network, you will need a high-speed Internet connection provided by
an Internet service provider.



Note: When contacting your service provider, you may need your gateway
information listed on the gateway label on the bottom of your wireless gateway (see
Gateway Label page 17).
Choose a location in your home where your computer and wireless gateway are
preferably near existing cable and electrical wall outlets.
For the best Wi-Fi coverage, a central location in your home or building is recommended.
Note: The following installation procedure covers the wired Ethernet connection
process so that you can confirm that your wireless gateway was properly installed
and can connect to the Internet.

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Chapter 4: Installing the Gateway

Figure 4:

Wireless Gateway Connection Diagram

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not
included).
2. Connect the other end of the coaxial cable to the Cable connector on the rear of your
wireless gateway.
Use your hand to tighten the connectors to avoid damaging them.
3. Connect the Ethernet cable to an available Ethernet port on the rear of your wireless
gateway.
4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.
Optional: Repeat steps 3 and 4 for an additional computer or other network device that
you want to install as a wired connection on your home network.
5. Connect the power cord to the Power port on the rear of your wireless gateway.
6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by
a wall switch.
Note: This automatically powers ON your wireless gateway. There may be up to a 15
second delay for the Power LED on the gateway front panel to light up after the
power is connected.

Establish an Internet Connection
Although your computer may already be configured to automatically access the Internet, you
should still perform the following gateway connectivity test to verify that the devices were
connected properly.
1. Power ON the computer connected to your wireless gateway if it is turned off, and then
log in.

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Chapter 4: Installing the Gateway
2. Contact your service provider to activate (provision) your wireless gateway. You may have
to provide the HFC MAC ID listed on the gateway label.
Note: Your service provider may allow for automatic activation, which will
automatically launch their own special website on your computer when you open a
web browser.
3. After your wireless gateway is provisioned (or activated), open a web browser (such as
Internet Explorer, Google Chrome, Firefox, or Safari) on your computer.
4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.
The ARRIS website should open. If the website fails to open, please contact your service
provider for assistance.
5. Check that the Power, Upstream/Downstream, and Online front panel LEDs on your
wireless gateway light up in sequential order. See Front Panel (page 13) for additional LED
status information.



If all four LEDs did not light up solid and you also do not have an Internet connection,
you may have to contact your service provider to reactivate your wireless gateway or
check for signal issues.
If you still cannot connect to the Internet, please call ARRIS Technical Support at
1-877-466-8646 for assistance.

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Chapter 5

Setting Up a Wi-Fi Network Connection
ARRIS recommends that you first verify that your computer (or laptop) can access the Internet
using a wired Ethernet connection before configuring your Wi-Fi network.
You must currently have access to an Internet service in your home before you can set up a
Wi-Fi network connection. If you do not have Internet service already set up in your home,
contact a broadband service provider of your choice for assistance. Before proceeding, check
that your connected client device (e.g., laptop or personal computer) and your wireless
gateway can connect to the Internet.
There are four methods available to set up your Wi-Fi network connection on your home
network. Choose one of the following connection options:
 Set Up a Wi-Fi Network Connection Using the ARRIS SURFboard Manager
 Set Up a Wi-Fi Network Connection Using Your Client Device
 Quick Connect Using the Windows Taskbar
 Connect Using the Windows Control Panel

Set Up a Wi-Fi Network Connection Using the ARRIS
SURFboard Manager
1. Check that your wireless gateway is powered ON and connected to the Internet.
2. Click either the Google Play or App Store link to download the ARRIS SURFboard Manager
app for your Android or iOS mobile device:


Google Play:
play.google.com/store/apps/details?id=com.arris.SURFboardManager&hl=en

Figure 5: ARRIS SURFboard Manager Installation for Android Devices


App Store:
itunes.apple.com/us/app/arris-surfboardmanager/id1061716447?mt=8

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Chapter 5: Setting Up a Wi-Fi Network Connection

Figure 6: ARRIS SURFboard Manager Installation for Apple (iOS) Devices
3. Click Install.
Note: After the installation is finished, the application icon will appear on your
mobile device Apps or home screen.
4. Tap Open and then tap OK.
The Thank You screen will display.
5. Tap CONTINUE and then choose one of the following:



Tap Please Scan the QR Label to scan the QR code on your gateway label.
Tap SKIP to search for available Wi-Fi networks.
The Device Connection screen will display.

Figure 7:

Device Connection Screen

6. Tap
to display the list of available Wi-Fi networks.
7. Tap the Wi-Fi network name to select the Wi-Fi network that you want to connect to.
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Chapter 5: Setting Up a Wi-Fi Network Connection
8. Enter the network password to log on.
Tap the Show Password selection box to display your password to confirm that you
entered it correctly.
9. Tap CONTINUE to connect to your Wi-Fi network.

Set Up a Wi-Fi Network Connection Using Your Client
Device
Note: You will need the Wi-Fi Network Name (SSID) and Wi-Fi Security Key (Network
Password) to connect your client devices to your home network. The default network
name and network password are listed on the gateway label.
Choose one of the options listed below for the client device you are using to set up a Wi-Fi
network connection on your home network. Repeat for each additional device:
 Personal Computer (PC) – Select one of the following:



Quick Connect Using the Windows Taskbar
Connect Using the Windows Control Panel

The steps for setting up your Wi-Fi network connection may differ slightly depending on
the version of Microsoft Windows running on your client device. The steps used in this
section apply to Windows 7.
 Android Device
From any screen on your client device:
a. Select to open the Settings screen.
b. Select Wi-Fi to turn it ON.
Your device will automatically start searching and then display a list of available Wi-Fi
networks.
c. Select your Wi-Fi network name (SSID) from the list.
d. If prompted, type your Wi-Fi Security Key (network password).
Please note that your network password may be case-sensitive.
e. Select Connect.
If your Wi-Fi network connection is successful, “Connected” will display under your
network name.
Apple Computer
From any screen on your client device:
a. Click
(Wi-Fi icon) to display a list of available Wi-Fi networks.
b. Select the Wi-Fi network name (SSID) for your home network from the list.
c. If prompted, enter your network password in the Password field.
Note: Checkmark Remember this network if you want your Mac computer/client
device to automatically connect to your home network when you log on. Your
computer must be within range of your Wi-Fi network to connect to it.
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Chapter 5: Setting Up a Wi-Fi Network Connection
d. Click OK.
Apple Mobile Device
From the Home screen on your client device:
a. Select Settings to open the Wi-Fi screen.
b. Select Wi-Fi to turn it ON.
Your device will automatically start searching and then list the available Wi-Fi
networks.
c. Select the Wi-Fi network name (SSID) for your home network from the list to connect
it.
If your Wi-Fi connection is successful,  will display next to the Wi-Fi network name.
Note: For more information on setting up your Wi-Fi network connections, refer to the
user documentation for your specific client device.

Quick Connect Using the Windows Taskbar
1. From the Windows taskbar on your computer, click the Wi-Fi Link icon (see Figure 8) to
open the list of available Wi-Fi networks (see Figure 9).

Figure 8: Sample Windows Taskbar Icons
Note: If the Wi-Fi Link icon is not visible, left-click on the Show hidden icons button
on the Windows taskbar to open the list of additional icons.

Figure 9:

Sample Available Wi-Fi Networks Window

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Chapter 5: Setting Up a Wi-Fi Network Connection
2. Locate and left-click on the wireless gateway Wi-Fi network name or SSID (for example,
ARRIS-####) for your wireless gateway from the list of available Wi-Fi networks.
The default SSID is located on the gateway label on the bottom of your wireless gateway.
Note: You must use the default SSID listed on the gateway label when installing the
gateway and setting up your first Wi-Fi network connection. You can change the SSID
after your network connections are up and running. See Change Your Wi-Fi Network
Name (SSID) (page 41) for more information.

Figure 10: Sample Wi-Fi Network Connection Screen
3. Select Connect automatically to set up your Wi-Fi devices to automatically connect to
your Wi-Fi network without having to log on using a user password.
4. Click Connect to open the Connect to a Network window and set up your new network
password.

Figure 11: Network Connection Window
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Chapter 5: Setting Up a Wi-Fi Network Connection
5. Enter the Network Security Key (your Wi-Fi network password) in the

field.

Note: You can use the default Wi-Fi Security Key code listed on the Gateway label or
enter your own personal Wi-Fi network password. See Prevent Unauthorized Access
(page 44) for more information on creating user passwords.
If you have already changed your Wi-Fi network password using the gateway Web
Manager, enter that password in the Security key field.

Figure 12: Network Connection-Create Network Password Window
6. Select Hide characters and then click OK to encrypt your network password.

Connect Using the Windows Control Panel
1. From the Windows taskbar on your computer, click Start button and then click Control
Panel.
2. Click Network and Sharing Center to open the Network and Sharing Center window.

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Chapter 5: Setting Up a Wi-Fi Network Connection

Figure 13: Control Panel-Network and Sharing Center Window
3. Click Manage wireless networks under Control Panel Home side panel to open the
Manage Wireless Networks window.
4. Click Add to open the Manually Connect to a Wireless Network window.

Figure 14: Manually Connect to a Wireless Network Window
5. Click Manually create a network profile to open another Manually Connect to a Wireless
Network window.

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Chapter 5: Setting Up a Wi-Fi Network Connection

Figure 15: Manually Connect to a Wireless Network Window
6. Enter the gateway Wi-Fi network name or SSID (ARRIS-####) for your wireless gateway in
the Network name field.
The default SSID is listed on the gateway label on the bottom of your wireless gateway.
Note: You have the option to change your Wi-Fi network name or SSID after setting
up your Wi-Fi network connection. However, you must use the default SSID listed on
the gateway label after installing your gateway. See Change Your Wi-Fi Network
Name (SSID) (page 41) for more information.
7. Select the wireless Security level for your Wi-Fi network from the Security type drop-down
list.
Note: WPA2-Personal is the recommended wireless security level for your home
network. It is the default security level for your wireless gateway and also the highest
security level available.
8. Select the password encryption type from the Encryption type drop-down list.
This is used for securing your Wi-Fi network.



TKIP – Temporal Key Integrity Protocol
AES – Advanced Encryption Standard (recommended). AES is the default encryption
type for your wireless gateway.
9. Enter a security code (passphrase) for your Wi-Fi network password in the Security Key
field.
You can use the default WI-FI SECURITY KEY listed on the gateway label or create your
own personal network password.
Note: Remember to use a unique combination of letters, numbers, and special
characters to create a more secure password. See Prevent Unauthorized Access
(page 44) for more information.

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Chapter 5: Setting Up a Wi-Fi Network Connection
10. Select Hide characters checkbox to prevent your Security Key (network password) from
displaying in the field.
11. Select Start this connection automatically so that your Wi-Fi devices will automatically
connect to your Wi-Fi network when they are powered on.
12. Click Next to complete the Wi-Fi network setup.
The Successfully added message for your new Wi-Fi network should
appear.
13. Click Close to exit.

Connect Your WPS-Enabled Device
You can use the Wi-Fi Protected Setup (WPS) Pairing button on your wireless gateway to
connect your WPS-enabled devices. WPS automatically assigns a random Wi-Fi network name
(SSID) and Wi-Fi Security Key (network password) to your wireless gateway and your other
WPS-enabled devices to connect them to your Wi-Fi network.
Note: To use the WPS Pairing button option, your computer hardware must support WPS and
also have WPA security compatibility.
1. Power ON your wireless gateway and your other WPS-enabled devices that you want to
connect to your Wi-Fi network.
2. Press and hold the WPS button located on your gateway front panel for five to 10 seconds
and then release (see Front Panel (page 13) for the wireless gateway front view).
3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-enabled
device.
4. Repeat step 3 for each additional WPS-enabled device that you want to connect to your
Wi-Fi network.

Test Your Wi-Fi Network Connection
Perform the following connectivity test to check that Wi-Fi connections were established for
your wireless gateway and the other Wi-Fi devices on your home network:
1. Check if your Wi-Fi devices successfully connected to your Wi-Fi network, then disconnect
the Ethernet cable, if connected, from your computer and wireless gateway.
2. Check that the Wireless LED on your wireless gateway front panel is lit SOLID green.
3. Open a web browser on your computer, such as Internet Explorer, Google Chrome,
Firefox, or Safari.
4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.
If the website failed to open, please contact your service provider or call ARRIS Technical
Support at 1-877-466-8646 for assistance.

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Chapter 6

Using the Gateway Web Manager
Use the gateway Web Manager to view and monitor the network configuration settings and
operational status of your wireless gateway. You can also configure your network connections
and Wi-Fi security settings. See Protecting & Monitoring Your Wi-Fi Network (page 43) for
more information.
Note: If you did not purchase your wireless gateway from a retail store, you may notice a few
blocked configuration settings in the gateway Web Manager that cannot be modified. This
may be due to some restrictions set up by your service provider to prevent unauthorized
changes to certain configuration parameters.

Start the Gateway Web Manager
Note: You must use the default user name and password (see step 3) if you are logging on to
the gateway Web Manager for the first time. For network security purposes, ARRIS
recommends that you change the default user name and password after setting up your Wi-Fi
network. See Change the Default User Password (page 43) for more information.
1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the
computer connected to your wireless gateway.
2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter to
log onto your wireless gateway.
The gateway Login screen displays.

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Chapter 6: Using the Gateway Web Manager

Figure 16: Wireless Gateway Login Screen
3. Type the following default user name and password. Both entries are case-sensitive.



User Name: admin
Password: password
Note: You must enter the default user name and password if you are logging in to
the gateway Web Manager for the first time.

Figure 17: Gateway Login Screen
4. Click Apply to open the gateway Web Manager.
The Alerts!! Message box displays.

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Figure 18: Gateway Opening Alerts Screen
Note: For Parental Control, download the ARRIS Secure Home Internet by McAfee
App to set it up on your home network using your Apple or Android mobile device.
This app is available as a free download from the App Store or Google Play.
For more information, please refer to the ARRIS Secure Home Internet User Guide
available online at www.arris.com/selfhelp.
Note: ARRIS recommends that you change the default password for network security
purposes. To change the password now, continue with step 5 below.
To change the password at a later time, see Change the Default User Password (page
43) for more information.
5. Click the Click Here link in the Alerts!! Message box.
A new Login Settings screen will display.

Figure 19: Wireless Gateway Change Password Screen
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Chapter 6: Using the Gateway Web Manager
6. Enter your current password in the Old Password field.
7. Enter your new password in the New Password field.
Note: Remember that passwords are case-sensitive and that you can use any
combination of the following letters, numbers and special characters:


Letters: A through Z (uppercase and lowercase)



Numbers: 0 to 9

 Special characters: ! @ # $ % & *
8. Enter your new password again in the Repeat New Password field.
9. Click Apply to update your password.
10. Find a secure place to write down and keep your new password for future reference, if
needed.

Gateway Web Manager Menu Bar
The wireless gateway menu buttons are displayed along the top of the gateway Web Manager
screen. To view a submenu screen (see Figure 21), click the related menu button on the menu
bar.

Figure 20: Gateway Web Manager Menu Bar
Table 4.

Gateway Web Manager Menu Bar

Menu Option

Function

Wireless
Basic Setup

Displays the default configuration settings for the gateway and
allows you to change your user password.

WAN Setup

Displays the network configuration settings for the network
connections outside your home.

LAN Setup

Displays the network configuration settings for your home
network.

Wireless 2.4 GHz

Sets up your 2.4 GHz wireless network.

Wireless 5 GHz

Sets up your 5 GHz wireless network.

Firewall

Configures the gateway firewall to protect your home network
from possible attacks from hackers or viruses.

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Chapter 6: Using the Gateway Web Manager
Menu Option

Function

USB

Displays the current storage status of your USB device.

Utilities

Provides general information to help you set up your home
network.

Extender

Configures your wireless SURFboard network extenders.

HSD

Displays the gateway product information including network
connection status, hardware and software versions, and event log.

Logout

Closes the gateway Web Manager

Figure 21: Sample Submenu Options

Gateway Web Manager-Available Languages
The gateway Web Manager is available in the following languages:
 English
 Spanish
 French
 Dutch
 Brazilian Portuguese
Do the following to change the language:
1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the
computer connected to your wireless gateway.
2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter to
log onto your wireless gateway.
The Gateway Login screen displays.

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Chapter 6: Using the Gateway Web Manager
3. Type the following default user name and password or your new password. Both entries
are case-sensitive.
 User Name: admin
 Password: password
4. Click Apply to open the gateway Web Manager.
5. Click the Utilities menu button on the gateway Web Manager menu bar.
6. Click Language from the Utilities submenu options.

Figure 22: Gateway Language Screen
7. Select the language from the Language drop-down list.
8. Click Apply.

Get Help
Field-level help is available for all screen entries in the gateway Web Manager.


Click on or move the cursor over the

icon located to the right of the applicable field.

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Chapter 6: Using the Gateway Web Manager

Figure 23: Wireless Gateway Field Level Help

Exit the Gateway Web Manager
To log out and close the gateway Web Manager:
 Click Logout button located above the gateway Web Manager menu bar.

Figure 24: Gateway Web Manager Logout Button

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Chapter 7

Configuring Your Wi-Fi Network
Set Up Your Wi-Fi Network
1. Open a web browser and log onto your wireless gateway to open the gateway Web
Manager.
See Start the Gateway Web Manager (page 31) for more information, if necessary.
2. Click the Wireless 2.4 GHz or Wireless 5 GHz main menu button on the gateway Web
Manager menu bar.
Choose the Wi-Fi frequency range that you want to set up for your Wi-Fi network.
3. Click BASIC from the Wireless submenu option you are setting up.

Figure 25: Gateway 2.4 GHz Wireless Screen

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Chapter 7: Configuring Your Wi-Fi Network

Figure 26: Gateway 5 GHz Wireless Network Screen
4. Select the Enable Wireless checkbox to turn ON Wi-Fi networking on your home network.
- or Deselect the Enable Wireless checkbox to turn OFF Wi-Fi networking on your home
network.
5. Do one of the following to set the network name or SSID (Service Set Identifier) for your
Wi-Fi network in the Wi-Fi Network Name (SSID) field:


Keep the default network name listed in the network name field (also listed on the
gateway label).
 Enter a new network name for your Wi-Fi network.
The Wi-Fi network name cannot be the same name as any other SSID on your home
network. You can use any combination of letters (lowercase and uppercase), numbers,
and/or special characters (symbols) up to a maximum of 32 characters.
6. Select the Broadcast Network Name (SSID) checkbox to turn ON displaying your SSID as
an available Wi-Fi network to outside users.
- or Deselect the Broadcast Network Name (SSID) checkbox to turn OFF displaying your SSID
as an available Wi-Fi network to outside users.

Chapter 7: Configuring Your Wi-Fi Network

Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible and also
available to unauthorized Wi-Fi clients that are within range to connect to your home
network.
7. Select High, Medium, or Low for the Tx (Transmit) Power level of the Wi-Fi radio.
8. Select a channel number (Auto, 1 thru 11) from the Channel drop-down list to set the
Communications channel for your wireless gateway.
Note: For 2.4 GHz Wi-Fi networks, it is recommended to use Channel 1, 6, or 11, if it
is not listed as the Current Channel. In the Wi-Fi spectrum, there are multiple
channels that overlap and thus degrade Wi-Fi network performance. Channels 1, 6,
and 11 are used for better network performance and stability because they do not
overlap.
9. Select the AP Isolation checkbox to enable separate virtual networks for your Wi-Fi
clients.
- or Deselect the AP Isolation checkbox to disable separate virtual networks for your Wi-Fi
clients.
Note: When AP Isolation is enabled, each of your Wi-Fi clients will be in its own
virtual network and will not be able to communicate with the other Wi-Fi clients. This
may be useful if several guests are using your Wi-Fi network.
10. Select the Enable WMM checkbox to turn ON Wi-Fi Multi-media functionality.
Enabling WMM can help control latency and jitter when transmitting multi-media content
over a Wi-Fi connection. This quality of service mechanism uses four access categories:
 Voice
 Video
 Best effort
 Background
WMM ensures that applications with low tolerance for latency and jitter are treated with
higher priority than less sensitive data applications. WMM sets different wait times for the
above four categories in order to provide priority network access for applications that are
less tolerant of packet delays.
11. Select the WMM Power Save mode checkbox to set the more efficient power
management method.
-orDeselect the WMM Power Save mode checkbox to turn OFF the WMM Power Save mode.
12. Select one of the following Wi-Fi network security options for your wireless gateway from
the Security Mode drop-down list:


Open (not secure): Network security is not set for your Wi-Fi network. This network
security option allows access to your Wi-Fi network without a Wi-Fi Security Key
(network password)

Chapter 7: Configuring Your Wi-Fi Network



WEP (64/128) (poor security): Wired Equivalent Privacy
WPA/WPA2-PSK (TKIP/AES) (most compatible): Wi-Fi Protected Access version 2 with
Pre-Shared Key (most compatible)
 WPA2-PSK (AES) (recommended): Wi-Fi Protected Access version 2 with Pre-Shared
Key
13. Enter a string of either ASCII characters or hexadecimal numbers (0 through 9, A thru F) in
the Pre-Shared Key field to create your WPA Pre-Shared key.
The Pre-Shared key is used to generate a unique password for WPS-enabled devices to
connect to your Wi-Fi network.
14. Click Apply, when you are finished.

Change Your Wi-Fi Network Name (SSID)
The SSID (Service Set Identification) is the Wi-Fi network name assigned to your gateway Wi-Fi
network. The default SSID (listed on the gateway label) is automatically populated in the
network configuration screens. A list of available Wi-Fi networks (SSIDs) in close proximity of
your home (for example, neighbors or local businesses) will display when you or someone else
in your home attempt to establish a Wi-Fi network connection. For security purposes and
quick recognition of your Wi-Fi network, ARRIS recommends that you change the default SSID.
Note: When you change the SSID, any Wi-Fi devices that are already connected to your
Wi-Fi network will be disconnected from the network. The Wi-Fi devices will have to be
reconnected to the Wi-Fi network using the new SSID.
Do the following to change your Wi-Fi network name (SSID):
1. Open a web browser and log onto your wireless gateway to open the gateway Web
Manager.
See Start the Gateway Web Manager (page 31) for more information, if necessary.
2. Click the Wireless 2.4 GHz or Wireless 5 GHz main menu button on the gateway Web
Manager menu bar.
Choose the Wi-Fi frequency range that you want to set up for your Wi-Fi network.
3. Click BASIC from the Wireless submenu option you are setting up.

Chapter 7: Configuring Your Wi-Fi Network

Figure 27: Gateway 2.4 GHz Wireless Screen-Change SSID

Figure 28: Change Your 5 GHz Network Name (SSID) and Password Screen
4. Check that the Enable Wireless checkbox is selected.
This turns ON Wi-Fi networking on your home network.
5. Delete the current network name in the Network Name (SSID) field and then enter a new
name of your choice for your Wi-Fi network.
The network name can contain any combination of up to 32 alphanumeric characters.
6. Check that the Broadcast Network Name (SSID) checkbox is selected.
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Chapter 7: Configuring Your Wi-Fi Network
7. Click Apply at the bottom of the screen, when you are finished.
The new Wi-Fi network name should appear in the list of available Wi-Fi networks when you
reconnect your Wi-Fi devices.

Chapter 8

Protecting & Monitoring Your Wi-Fi Network
After you have successfully connected your wireless gateway and Wi-Fi devices, you should
configure your wireless gateway to protect your Wi-Fi network from unwanted and
unauthorized access by any Wi-Fi network devices that are within range of your Wi-Fi
network. Although network security for your wireless gateway is already configured, you can
use the gateway Web Manager to set the level of security and access that you want to allow
on your Wi-Fi network.

Prevent Unauthorized Access
Caution: To prevent unauthorized access and configuration to your Wi-Fi home network,
ARRIS recommends that you immediately change the default password after connecting to the
Internet and logging on to your wireless gateway for the first time.
One of the most important recommendations for securing your Wi-Fi home network is to
change the default user password on your wireless gateway and other Wi-Fi devices as well.
Default passwords are commonly used and shared on the Internet.
To ensure that your Wi-Fi home network is secure, ARRIS recommends that you follow these
best practices for user passwords:
 Always create a secure password or pass phrase that is not easily guessed.
 Use phrases instead of names so that it may be easier for you to remember.
 Use a combination of upper and lowercase letters, numbers, and symbols.
 Continue to change your administrator password on a regular basis.
Note: If your service provider supplied your wireless gateway, you may not have the necessary
user privileges to change the log in user name.

Change the Default User Password
To change the default user password:
1. From any web manager screen, click the Basic Setup main menu button on the
gateway Web Manager menu bar.
2. Click LOGIN SETTINGS from the Basic Setup submenu options list.
The Login Settings screen displays.

Chapter 8: Protecting & Monitoring Your Wi-Fi Network

Figure 29: Wireless Gateway Login Settings Screen
3. Enter your current password in the Old Password field.
4. Enter your new password in the New Password field.
Note: Remember that passwords are case-sensitive and that you can use any
combination of the following letters, numbers and special characters:


Letters: A through Z (uppercase and lowercase)



Numbers: 0 to 9

 Special characters: ! @ # $ % & *
5. Enter your new password again in the Repeat New Password field.
6. Click Apply to update your password.
The Applying Changes… message displays.
Note: The Login Timeout setting under the Other Settings section applies to the
amount of inactivity time (in seconds) allowed before the gateway Web Manager
automatically logs out. The Login Timeout range is between 30 and 900 seconds.
7. Find a secure place to write down and keep your new password for future reference, if
needed.
The System Basic Setup screen displays.

Chapter 8: Protecting & Monitoring Your Wi-Fi Network

Figure 30: Wireless Gateway Firewall Settings Screen

Set Up Firewall Protection
You can set up firewall filters to protect your computer and other network devices on your
home network from hackers, viruses, and other attacks from the Internet.
To set the firewall protection level:
1. From any gateway Web Manager screen, click the Firewall main menu button on the
gateway Web Manager menu bar.

Chapter 8: Protecting & Monitoring Your Wi-Fi Network
2. Click FIREWALL SETTINGS from the Firewall submenu options list to display the Firewall
Settings screen (see Figure 31).
3. Select the Enable Firewall checkbox to turn ON firewall protection on your home network.
- or –
Deselect the Enable Firewall checkbox to turn OFF firewall protection on your home
network.
Note: Turning OFF firewall protection on your home network could put your
computer(s) and other Ethernet-enabled devices connected on your network at risk
for possible attacks from viruses and hackers.

Figure 31: Firewall Protection Level Screen

Chapter 8: Protecting & Monitoring Your Wi-Fi Network
4. Select or deselect any of the following to set up firewall protection on your home
network:
 Firewall Enable/Disable
 DoS Attack Protection
 Block Pings
 IPSec Pass Through
 PPTP Pass Through
 L2TP Pass Through
 Block Fragmented IP Packets
5. Click Apply, when you are finished.

Set Up Parental Controls
l

Note: Parental Controls in the gateway Web Manager is disabled. The ARRIS Secure
Home Internet by McAfee App is now available for you to set up Parental Controls on
your home network using your Apple or Android mobile device. It is available online as a
free download from the App store and Google Play. For more information, refer to the
ARRIS Secure Home Internet User Guide; available online at www.arris.com/selfhelp.

Figure 32: Parental Controls Access Message

Set Up IP Filtering
You can use IP Filtering to set up Internet access restrictions on specific network devices on
your home network using their IP addresses. You will have to create IP address filters that
contain the starting and ending IP address range of each device for which you want to block
Internet access.
To configure IP filters:
1. From any web manager screen, click the Firewall menu button on the gateway Web
Manager main menu bar.
2. Click CLIENT IP FILTERS from the Firewall submenu options list to display the Client IP
Filters Configuration screen.

Chapter 8: Protecting & Monitoring Your Wi-Fi Network

Figure 33: Set Up Client IP Filters Screen
3. Click Add button to open the Add Client IP Filter dialog.

Figure 34: Add Client IP Filter Screen
4. Enter the starting and ending Client IP addresses for the range you are setting up in the
Client IP Address field.
5. Enter the range of port numbers for the Port Filter range in the Port fields.
6. Select UDP, TCP, or UDP and TCP for the Port Filter type in the Type drop-down list.
7. Select ALL WEEK in the Day field to set the same access restrictions for every day of the
week.
- or Deselect ALL WEEK to set access restrictions for specific days of the week .
8. Select ALL DAY in the Time field to set 24-hour access restrictions for the selected days of
the week.
- or Deselect ALL DAY to set up a specific range of time for the selected days of the week.
9. Click Add Client IP Filter to create the IP filter.
10. Repeat steps 3 thru 9 for each additional range of IP addresses that you want to block
Internet access.
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Chapter 8: Protecting & Monitoring Your Wi-Fi Network

Set Up MAC Address Filtering
MAC filtering allows you to define up to twenty Media Access Control (MAC) address filters to
prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC
addresses. This is useful because the MAC address of a specific NIC card never changes, unlike
its IP address, which can be assigned via the DHCP server or hard-coded to various addresses
over time.
To configure MAC Address filters:
1. From any gateway Web Manager screen, click the Wireless 2.4 GHz or Wireless 5 GHz
main menu button on the gateway Web Manager menu bar.
2. Click MAC ADDRESS CONTROL from the Wireless submenu options list to display the MAC
Address Control screen.

Figure 35: Set Up MAC Filters Screen
3. Select the MAC Address Filter Type from the drop-down list:
None: Allows all Wi-Fi devices to connect.
Whitelist: Allows only listed Wi-Fi devices to connect.
Blacklist: Allows only Wi-Fi devices that are not listed to connect.
4. Click Add to enter the MAC Address of the client device that you want to block access to
your home network.

Figure 36: Set Up MAC Filters Screen

Chapter 8: Protecting & Monitoring Your Wi-Fi Network
5.
6.
7.
8.

Enter the least significant byte of the starting IP address in the MAC Address field.
Click Add MAC Address.
Repeat steps 3 thru 6 for each MAC address that you want to add.
Click Apply, when done.

Set Up Port Triggers
You can use Port Triggers to configure dynamic triggers to specific devices on your LAN. This
allows special applications that require specific port numbers with bi-directional traffic to
function properly. Applications such as video conferencing, voice, gaming, and some
messaging program features may require these special settings.
Note: If you enable the firewall and set up custom port triggers, then you must configure the
firewall to allow traffic through those custom ports. See Set Up Firewall Protection (page 45)
for more information.
To configure Port Triggers:
1. From any gateway Web Manager screen, click the Firewall main menu button on the
gateway Web Manager menu bar.
2. Click PORT TRIGGERS from the Firewall submenu options list to display the Port Triggers
Configuration screen.

Figure 37: Advanced Port Triggers Screen
3. Click Add button to open the Add Port Trigger screen.

Chapter 8: Protecting & Monitoring Your Wi-Fi Network
4. Enter a name or description for the Port Trigger in the Description field.
5. Enter the starting and ending port numbers of the Port Trigger range in the Outbound Port
fields.
6. Select TCP, UDP, or BOTH for the Port Trigger from the Format drop-down list.
7. Enter the starting and ending port numbers of the Port Trigger range in the Inbound Port
fields.
8. Click Add Port Trigger to create your port triggers.
9. Repeat steps 3 thru 8 to create additional port triggers.

Set Up the DMZ Host
WARNING! The gaming DMZ host is not protected by the gateway firewall. It is exposed to the
Internet and thus vulnerable to attacks or hacking from any computer on the Internet.
Consider carefully before configuring a device to be in the DMZ.
You can configure one computer on your home network to be the DMZ Host. That computer
will operate outside of the gateway firewall and allow remote access from the Internet to your
computer, gaming device, or other IP-enabled device. The DMZ Host feature will only allow
outside users to have direct access to the designated DMZ Host device and not your home
network.
To create the DMZ Host:
1. From any gateway Web Manager screen, click the Firewall main menu button on the
gateway Web Manager menu bar.
2. Click DMZ from the Firewall submenu options list to display the DMZ Settings screen.

Figure 39: Advanced DMZ Host Screen
3. Select the Enable DMZ checkbox to set up the DMZ Host on your home network.
4. Enter the IP address of the computer or gaming device that you are setting up as the DMZ
host.
5. Click Apply, when you are finished.

Chapter 8: Protecting & Monitoring Your Wi-Fi Network

Note: Remember to reset the IP address back to 0 (zero) to close all the ports when
you are finished with the needed application. If you do not reset the IP address, that
computer will be exposed to the public Internet.
Note: To disable the DMZ Host, deselect (uncheck) the Enable DMZ checkbox and
then click Apply.

Chapter 9

Managing Your Gateway and Connected Networks
Use the gateway Web Manager to view and monitor the network configuration settings and
operational status of your gateway. You can also configure your network connections and
wireless security settings. See Protecting & Monitoring Your Wi-Fi Network (page 43) for more
information.

View the Gateway Status and Network Connection
You can use the Device Status button on the gateway Login screen to view the current
gateway configuration and network connection status of your wireless gateway without
having to login to the gateway Web Manager.
1. Open any web browser on the computer connected to your wireless gateway.
2. Type the default LAN IP address, 192.168.0.1, in the address bar and then press
Enter.
The gateway Login screen displays.

Figure 40: Gateway Login Screen
3. Click Device Status button to open the gateway Device Status screen.

Chapter 9: Managing Your Gateway and Connected Networks

Figure 41: Gateway Device Status Screen

View the Gateway Product and Status Information
The System Information screen displays general product information, including the software
(or firmware) version and the current network connection status of the gateway.
To open the System Information page:
1. From any gateway Web Manager screen, click the Utilities main menu button on the
gateway Web Manager menu bar.
2. Click SYSTEM INFORMATION from the Utilities submenu options list to display the System
Information screen.
3. Click the Refresh button (F5) in your web browser to reload the information on the screen.

Figure 42: Gateway Status – System Information Screen (1 of 2)
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Copyright 2017, ARRIS Enterprises, LLC. All rights reserved.
54

Chapter 9: Managing Your Gateway and Connected Networks

Figure 43: Gateway Status – System Information Screen (2 of 2)

Back Up Your Gateway Configuration
You can save a backup copy of the current gateway configuration settings to your local
computer. You can use the backup file to restore your custom gateway settings in the event
that you made changes that you no longer want.
Caution: ARRIS recommends that you perform the gateway configuration backup using the
gateway default login user name and password.
To create a backup copy of your gateway configuration settings:
1. From any gateway Web Manager screen, click the Utilities main menu button on the
gateway Web Manager menu bar.
2. Click SAVE/BACKUP SETTINGS from the Utilities submenu options list to display the
Save/Backup screen.

Chapter 9: Managing Your Gateway and Connected Networks
3. Click Save.
4. Click OK at the This may take a few minutes. Continue? prompt to save your gateway
configuration settings.

Restore the Gateway Configuration Settings
WARNING! This action will delete your current gateway configuration settings and allow you
to restore a previously saved gateway configuration.
Note: After the configuration settings are restored, your wireless gateway will automatically
reboot and you will have to log on using the default user name (admin) and password
(password).
To open the System Information page:
1. From any gateway Web Manager screen, click the Utilities main menu button on the
gateway Web Manager menu bar.
2. Click RESTORE SETTINGS from the Utilities submenu options list to display the System
Information screen.
3. Click Backup and Restore from the Basic submenu options

Figure 44: Gateway Restore Settings Screen
4. Click Choose File to search for a saved configuration file (GatewaySettings.bin) in the
Downloads folder on your computer.
5. Select the gateway configuration file from the list that you want to restore.
6. Click Open.
The selected configuration file will appear in the Choose File field.

Chapter 9: Managing Your Gateway and Connected Networks

Figure 45: Sample Selected Gateway Config File Screen
7. Click Restore Chosen File.
The gateway will automatically reboot.

Reset the Gateway Configuration Settings
WARNING! This process also deletes any custom gateway configurations you may have
already created. ARRIS recommends that you create a backup copy of your configuration
before resetting your gateway. See Back Up Your Gateway Configuration (page 55) for more
information.
From the gateway Web Manager, do the following to open the Status Security screen:
1. From any gateway Web Manager screen, click the Utilities main menu button on the
gateway Web Manager menu bar.
2. Click FACTORY DEFAULTS from the Utilities submenu options list to display the Factory
Defaults screen.

Figure 46: Reset Gateway Configuration to Factory Defaults Screen

Chapter 9: Managing Your Gateway and Connected Networks
3. Click Factory Defaults button.
The following message displays:

Figure 47: Reset Gateway Configuration Warning Message
4. Click OK to reset your current gateway configuration to the factory default configuration.
or
Click Cancel to close the message box.

Exit the Gateway Web Manager
To log out and close the gateway Web Manager:
 Click Logout button located on the gateway Web Manager menu bar.

Figure 48: Gateway Web Manager Logout Button

Chapter 10

Troubleshooting Tips
If the solutions listed in the Troubleshooting Solutions table below do not solve your problem,
please contact your service provider for assistance. Your service provider may ask for the
status of the gateway front panel LEDs, see Front Panel LED Icons and Error Conditions (page
60) for more information.
You may have to reset the gateway configuration to its original factory settings if the gateway
is not functioning properly. See Reset the Gateway Configuration Settings (page 57) for more
information.

Solutions
Table 5.

Troubleshooting Solutions

Gateway Problem
Power LED Icon is OFF

Possible Solution




Cannot Send or
Receive Data



Check the power connection on the gateway and to the
electrical outlet.
Check that the electrical outlet is working. Is the outlet
controlled by a light switch?
If so, unplug the gateway power adapter and connect it to
another electrical outlet that is not controlled by a wall
switch.
Check each end of the coaxial cable connection on the
gateway and cable wall outlet. Use your hand to tighten
each connector, if necessary.
Check the Ethernet cable to make sure it is properly
connected to the gateway and computer.
On the front panel, check the status of the LED icons and
refer to Front Panel LED Icons and Error Conditions (page 60)
to identify the problem.
If you have cable television service, check your television to
ensure your cable service is operating properly.
If none of the above solutions resolves the problem, contact
your service provider or call ARRIS Technical Support at
1-877-466-8646 for assistance.

Chapter 10: Troubleshooting Tips
Gateway Problem

Cannot Access the
Internet

Possible Solution




Wi-Fi Devices Cannot
Send or Receive Data



Check that all cable and power connections on your gateway
and computer are properly connected.
Check that the Power, Online, and Wireless LED icons on
the front panel are lit up solid.
Contact your service provider for assistance.
If the problem still continues after checking the coaxial cable
and Ethernet connections and your IP address, check the
wireless Security Mode setting on the Wireless screen.
If you enabled WPA and configured a passphrase on the
gateway, be sure each affected Wi-Fi client has the identical
passphrase. If this does not solve the problem, check if the
Wi-Fi client supports WPA.
If you enabled WEP and configured a key on the gateway, be
sure each affected Wi-Fi client has the identical WEP key. If
this does not solve the problem, check if the client’s wireless
adapter supports the type of WEP key configured on the
gateway.

Front Panel LED Icons and Error Conditions
The gateway front panel LED icons provide status information for the following error
conditions:
Table 6.

Front Panel LED Icons and Error Conditions

Led Icon

Status

If, During Startup:

If, During Normal Operation

OFF

Wireless gateway is not
properly plugged into the
electrical wall outlet

Wireless gateway is unplugged

BLINKING

Upstream (send) channel or
Downstream (receive) channel
cannot be acquired

Upstream channel is lost
Downstream channel is lost

BLINKING

IP registration is unsuccessful

IP registration is lost

OFF

LED is disabled

OFF

LED is disabled

Chapter 11

Warranty Information
SURFboard Wireless Gateways - SBG6450AC2 and SBG7400AC2
ARRIS Enterprises, LLC ("ARRIS")
Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized
ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the
Product, excluding Software, will be free from defects in materials and workmanship under
normal use, and (B) with respect to Software, (i) the media on which the Software is provided
will be free from defects in material and workmanship under normal use, and (ii) the Software
will perform substantially as described in its documentation. This Limited Warranty to you, the
original end user customer, continues (A) for Software and the media upon which it is
provided, for a period of ninety (90) days from the date of purchase from ARRIS or an
authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2)
years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take
advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS
toll-free telephone number 1-877-466-8646. Technical support charges may apply. ARRIS’ sole
and exclusive obligation under this Limited Warranty for retail sales shall be to repair or
replace any Product or Software that does not meet this Limited Warranty. All warranty claims
must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product
directly from ARRIS or from a ARRIS authorized retail reseller, ARRIS does not warrant this
Product to you, the end-user. A limited warranty for this Product (including Software) may
have been provided to your cable operator or Internet Service Provider ("Service Provider")
from whom you obtained the Product. Please contact your Service Provider if you experience
problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any
Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,
improper transport, improper storage, improper use or application, improper installation,
improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result
from normal wear and tear under ordinary use, and do not affect the performance or use of
the Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and
identified by ARRIS owned trademark, trade name or product identification logos affixed to
the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software
will perform error free or without bugs.

Chapter 11: Warranty Information
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD
PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"),
THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT
PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion
of implied warranties, so the above exclusion may not apply to you.
What additional provisions should I be aware of? Because it is impossible for ARRIS to know
the purposes for which you acquired this Product or the uses to which you will put this
Product, you assume full responsibility for the selection of the Product for its installation and
use. While every reasonable effort has been made to insure that you will receive a Product
that you can use and enjoy, ARRIS does not warrant that the functions of the Product will
meet your requirements or that the operation of the Product will be uninterrupted or errorfree.
ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF
THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF
THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have
arising out of or in connection with this Product, whether made or suffered by you or another
person and whether based in contract or tort.
IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,
INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF
WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO
CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
These matters are governed by the laws of the State of Georgia of the United States of
America, without regard to conflict of laws principles and excluding the provisions of the
United Nations Convention on Contracts for the International Sale of Goods and the Uniform
Computers Information Transactions Act.
Retail Purchasers Only. If you purchased this Product directly from ARRIS or from an ARRIS
authorized retail reseller, please call the ARRIS toll-free phone number, 1-877-466-8646 for
warranty service or technical support. Technical support charges may apply. For online
technical support, please visit www.arris.com/selfhelp.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product
directly from ARRIS or from an ARRIS authorized retail reseller, please contact your Service
Provider for technical support.

Corporate Headquarters
ARRIS · Suwanee · Georgia · 30024 · USA
T: 1-678-473-2000 F: 1-678-473-8470
www.arris.com

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