Arris SBG6950AC2 McAfee & SBG7400AC2 Wireless Gateway User Guide Manual SBG6950AC2: SBG6950 7400AC2

User Manual: Arris SBG6950AC2 McAfee SBG6950AC2: User Guide

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Page Count: 63

Safety and Regulatory Information
Getting Started
Product Overview
Installing the Gateway
- Connect Your Wireless Gateway and Computer
- Establish an Internet Connection
Setting Up a Wi-Fi Network Connection
Using the Gateway Web Manager
Configuring Your Wi-Fi Network
- Set Up Your Wi-Fi Network
- Change Your Wi-Fi Network Name (SSID)
Protecting & Monitoring Your Wi-Fi Network
Managing Your Gateway and Connected Networks
Troubleshooting Tips
- Solutions
- Front Panel LED Icons and Error Conditions
Warranty Information

SURFboard® SBG6950AC2, SBG7400AC2

DOCSIS 3.0 Wireless Gateways

with ARRIS Secure Home Internet by McAfee®

User Guide

June 2017

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written

permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part

of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other

trademarks and trade names may be used in this document to refer to either the entities

claiming the marks or the names of their products. ARRIS disclaims proprietary interest in

the marks and names of others.

Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®

(WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi

Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi

Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but

not limited to, the implied warranties of merchantability and fitness for a particular purpose.

ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Table of Contents

1. Safety and Regulatory Information .......................................................................... 5

Important Safety Instructions ............................................................................................ 5

FCC Statements .................................................................................................................. 7

Wireless LAN Information.................................................................................................. 8

Caring for the Environment by Recycling Your ARRIS Equipment ..................................... 9

2. Getting Started ..................................................................................................... 10

Introduction ..................................................................................................................... 10

In The Box ............................................................................................................... 10

System Requirements ...................................................................................................... 11

Contact Information ........................................................................................................ 12

3. Product Overview ................................................................................................. 13

Front Panel ...................................................................................................................... 13

Wi-Fi Protected Setup™ (WPS) ............................................................................... 14

Rear Panel ........................................................................................................................ 15

Gateway Label ................................................................................................................. 17

4. Installing the Gateway .......................................................................................... 18

Connect Your Wireless Gateway and Computer ............................................................. 18

Establish an Internet Connection .................................................................................... 19

5. Setting Up a Wi-Fi Network Connection ................................................................. 21

Set Up a Wi-Fi Network Connection Using the ARRIS SURFboard Manager ................... 21

Set Up a Wi-Fi Network Connection Using Your Client Device ....................................... 23

Quick Connect Using the Windows Taskbar ........................................................... 24

Connect Using the Windows Control Panel ............................................................ 26

Connect Your WPS-Enabled Device ................................................................................. 29

Test Your Wi-Fi Network Connection .............................................................................. 29

6. Using the Gateway Web Manager ......................................................................... 30

Start the Gateway Web Manager .................................................................................... 30

Gateway Web Manager Menu Bar ......................................................................... 33

Gateway Web Manager-Available Languages ................................................................. 34

Get Help ........................................................................................................................... 35

Exit the Gateway Web Manager ...................................................................................... 36

7. Configuring Your Wi-Fi Network ............................................................................ 37

Set Up Your Wi-Fi Network .............................................................................................. 37

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Change Your Wi-Fi Network Name (SSID) ....................................................................... 40

8. Protecting & Monitoring Your Wi-Fi Network ........................................................ 43

Prevent Unauthorized Access .......................................................................................... 43

Change the Default User Password ................................................................................. 43

Set Up Firewall Protection ............................................................................................... 45

Set Up Parental Controls ................................................................................................. 47

Set Up IP Filtering ............................................................................................................ 47

Set Up MAC Address Filtering .......................................................................................... 49

Set Up Port Triggers ......................................................................................................... 50

Set Up the DMZ Host ....................................................................................................... 51

9. Managing Your Gateway and Connected Networks ............................................... 53

View the Gateway Status and Network Connection ....................................................... 53

View the Gateway Product and Status Information ........................................................ 54

Back Up Your Gateway Configuration ............................................................................. 55

Restore the Gateway Configuration Settings .................................................................. 56

Reset the Gateway Configuration Settings ...................................................................... 57

Exit the Gateway Web Manager ...................................................................................... 58

10. Troubleshooting Tips ............................................................................................. 59

Solutions .......................................................................................................................... 59

Front Panel LED Icons and Error Conditions .................................................................... 60

11. Warranty Information ........................................................................................... 61

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Chapter 1

Safety and Regulatory Information

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

 This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

 Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

 To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such

as vases, on the device.

 This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

 Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

 Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

 Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer

or local power company.

 Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked

wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

 Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to

plugs and convenience receptacles, and examine the point where they exit from the

device.

Chapter 1: Safety and Regulatory Information

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

 Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

 Place the device to allow for easy access when disconnecting the power cord of the device

from the AC wall outlet.

 Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

 Place this device on a stable surface.

 Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

 Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

 Installation of an AC surge protector in the AC outlet to which this device is connected is

recommended. This is to avoid damaging the device by local lightning strikes and other

electrical surges.

 Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

 Avoid using a telephone (other than a cordless type) during an electrical storm. There is a

remote risk of electric shock from lightning. For added protection, unplug the device from

the wall outlet and disconnect the cables to avoid damage to this device from lightning

and power surges.

 Do not use this product near water. For example, near a bathtub, washbowl, kitchen sink,

laundry tub, swimming pool, or in a wet basement.

 Do not use the telephone to report a gas leak in the vicinity of the leak.

 Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration

and dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

 For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device during lightning activity or power surges.

Caution: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL

Listed or CSA Certified Telecommunication Line Cord, or national equivalent.

 Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

 This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THESE INSTRUCTIONS

Chapter 1: Safety and Regulatory Information

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Note to CATV System Installer — This reminder is provided to call the CATV system installer’s

attention to Section 820.93 of the National Electric Code, which provides guidelines for proper

grounding and, in particular, specifies that the Coaxial cable shield must be connected to the

grounding system of the building, as close to the point of cable entry as practical.

FCC Statements

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the device and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by ARRIS could void the

user’s authority to operate the equipment.

FCC Declaration of Conformity

ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard

DOCSIS 3.0 Wireless Gateway-SBG6950AC2 and SBG7400AC2 comply with 47 CFR Parts 2 and

15 of the FCC rules as a Class B digital device.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter except those already approved in this filing.

Chapter 1: Safety and Regulatory Information

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The availability of some specific channels and/or operational frequency bands are country

dependent and are firmware programmed at the factory to match the intended destinations.

The firmware setting is not accessible by the end user.

Wireless LAN Information

Note: This applies to devices that provide Wi-Fi capability.

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)

and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device

is designed to be interoperable with any other wireless DSSS and OFDMA products that

comply with:

 The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and

Revision N), as defined and approved by the Institute of Electrical Electronics Engineers

 The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility

Alliance (WECA).

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the

proprietor of the building or responsible representatives of the organization. For example,

using wireless equipment in any environment where the risk of interference to other devices

or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific

organization or environment, you are encouraged to ask for authorization to use the device

prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by

unauthorized modification of the devices included with this product, or the substitution or

attachment of connecting cables and equipment other than specified by the manufacturer.

Correction of the interference caused by such unauthorized modification, substitution, or

attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or

violation of government regulations that may arise from failing to comply with these

guidelines.

Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

Chapter 1: Safety and Regulatory Information

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Security Warning: This device allows you to create a wireless network. Wireless network

connections may be accessible by unauthorized users. For more information on how to

protect your network, see Protecting & Monitoring Your Wi-Fi Network (page 44) in this guide

for more information or visit the ARRIS Support website at www.arris.com/selfhelp.

Caring for the Environment by Recycling Your ARRIS

Equipment

Please do not dispose of this product or any included electronic accessories, i.e., power

supply or battery, with your residential or commercial waste. ARRIS devices may be

disposed of through the ARRIS Product Recycling program, further described at

corporateresponsibility.arrisi.com/phoenix.zhtml. You may also contact your local

community authorities for information regarding where you may dispose of your ARRIS

devices.

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Chapter 2

Getting Started

Introduction

Welcome to the next generation of the ultra-high-speed DOCSIS 3.0 ARRIS SURFboard®

wireless gateways, SBG6950AC2 and SBG7400AC2, with the new ARRIS Secure Home Internet

by McAfee App. This app provides security, Internet access, and Parental Control management

for all of the connected devices (e.g., smartphones, tablets, computers, Smart TVs, gaming

consoles, etc.) on your home network. It is available online as a free download for your mobile

devices using Google Play (for Android devices) or the App store (for Apple devices). For more

information on downloading and using the ARRIS Secure Home Internet by McAfee App, refer

to the ARRIS Secure Home Internet User Guide available online at www.arris.com/selfhelp.

Your SURFboard wireless gateway is a combination DOCSIS 3.0 cable modem and four-port

Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet

access on your home or small business network. Using the connection capabilities of the

gateway, you can connect your computer and other network-enabled devices via the four

Ethernet ports or the 2.4 GHz and 5 GHz Wireless connections. Your wireless gateway will

connect to the existing coaxial cable connection in your home. It also includes a Wi-Fi® Pairing

(WPS) button option for quick and easy connections for your WPS-enabled devices.

This guide provides instructions for installing and configuring your wireless gateway, setting

up secure Wi-Fi network connections, and managing your gateway and network

configurations.

In The Box

Before installing your wireless gateway, check that the following items are also included in the

box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for

assistance.

Table 1. Wireless Gateway Package Contents

Item

Description

Blinking

On (Solid)

Wireless Gateway

SBG6950AC2

SBG7400AC2

High-speed DOCSIS 3.0 cable modem, wireless

access point, and four-port Ethernet router

Chapter 2: Getting Started

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Item

Description

Blinking

On (Solid)

Power Adapter

Power adapter for an electrical wall outlet

connection

Ethernet Cable

Standard Category 5e (CAT5e) or higher network

cable

Software License &

Warranty Card

Contains safety and regulatory information,

software license, and warranty for your wireless

gateway.

Support

Information Card

Provides contact information for obtaining

technical support assistance with any issues you

may have with your wireless gateway.

Wireless Gateway

Quick Start Guide

Provides information for installing your wireless

gateway and setting up a secure Wi-Fi connection

on your home network.

Additional Items Needed (Not Included)

The following items are not included in the box and must be purchased separately, if required:

 Coaxial (coax) cable, if one is not already connected to a cable wall outlet

 RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)

 Ethernet cable for each additional Ethernet-enabled device

System Requirements

 High-speed Internet access account

 Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

 Compatible operating systems:

 Windows®10

 Windows 8

 Windows 8.1

 Windows 7 Service Pack 1 (SP1)

Note: Although older versions of Microsoft Windows operating systems are no longer

specifically supported, they should still function with this model.

 Mac® 10.4 or higher

 UNIX®

 Linux®

Chapter 2: Getting Started

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Contact Information

For technical support and additional ARRIS product information:

 Visit the ARRIS Support website: www.arris.com/selfhelp

 Call ARRIS Technical Support: 1-877-466-8646

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Chapter 3

Product Overview

Front Panel

Figure 1: SBG6950AC2 & SBG7400AC2 Front Views

Table 2. Wireless Gateway Front Panel LED Icons

LED Icon

Blinking

On (Solid)

Not applicable – icon does not blink.

Power is properly connected.

Scanning for upstream (send) and

downstream (receive) channel

connections.

Upstream (Send) and Downstream

(Receive) channels are connected.

Scanning for an Internet connection.

Gateway is connected to the network.

Chapter 3: Product Overview

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LED Icon

Blinking

On (Solid)

Wi-Fi enabled with encrypted or

unencrypted wireless data activity.

Any of the following applies:

2.4 GHz wireless connection is made

between your wireless gateway and a

Wi-Fi enabled device on your home

network; for example, Wi-Fi telephone,

tablet, or laptop.

The WPS Pairing process between your

wireless gateway and the WPS-enabled

device was successful.

The WPS Pairing process either failed

or did not complete after two minutes.

Wi-Fi enabled with encrypted or

unencrypted wireless data activity.

Any of the following applies:

5 GHz wireless connection is made

between your wireless gateway and a

Wi-Fi enabled device on your home

network; for example, Wi-Fi telephone,

tablet, or laptop.

The WPS Pairing process between your

wireless gateway and the WPS-enabled

device was successful.

The WPS Pairing process either failed

or did not complete after two minutes.

WPS Pairing process is underway

between your wireless gateway and

a WPS-enabled device.

WPS-enabled device is connected.

Not applicable – no LED on port.

Wi-Fi Protected Setup™ (WPS)

Wi-Fi Protected Setup (WPS) is a Wi-Fi network setup option that provides a quick and easy

solution for setting up a secure Wi-Fi network connection for any WPS-enabled device; such as

a computer, tablet, gaming device, or printer. WPS automatically configures your Wi-Fi

network connections and sets up Wi-Fi security. See Connect Your WPS-Enabled Device (page

29) for more information.

Chapter 3: Product Overview

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Rear Panel

Figure 2: Wireless Gateway Rear View

Table 3. Wireless Gateway Rear Panel Ports & Connectors

Port Name

Description

Blinking

On (Solid)

Reset Button

Recessed button located on the rear panel of your wireless gateway can

be used to either reboot your gateway or reset your gateway

configuration settings.

To reboot (or restart) your wireless gateway:

1. Insert the end of a paper clip or other small object with a narrow tip

into the Reset opening on the rear panel of your wireless gateway.

2. Press and hold the indented Reset button for three to four seconds

only.

3. Remove the paper clip or small object from the Reset opening.

To reset your wireless gateway configuration back to the factory default

settings:

1. Insert the end of a paper clip or other small object with a narrow tip

into the Reset opening on the rear panel of your wireless gateway.

2. Press and hold the Reset button for 10 seconds.

3. Remove the paper clip or small object from the Reset opening.

See Reset the Gateway Configuration Settings (page 57) for more

information on resetting your gateway configuration settings using the

wireless gateway Web Manager.

Chapter 3: Product Overview

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Port Name

Description

Blinking

On (Solid)

Reset Button

(Continued)

WARNING! Resetting the gateway configuration settings to the

factory defaults will also delete your custom gateway

configuration, including your user password, Wi-Fi network name

(SSID), and other configuration settings. You should first back up

your gateway configuration files before resetting your wireless

gateway. See Back Up Your Gateway Configuration (page 55) for

more information.

10/100/1000

Four one-gigabit Ethernet ports for RJ-45 network cable connections:

 Green: LED is ON - Indicates a data transfer rate of one gigabit per

second

 Green: LED is Blinking - Indicates data traffic is in progress

 Amber: LED is ON - Indicates a data transfer rate of less than one

gigabit per second

 Amber: LED is Blinking - Indicates data traffic is in progress

Coaxial cable connector

Power Port

100 - 240 VAC Power connector

WARNING! To avoid any damage to your wireless gateway, only

use the power cord provided in the box.

Chapter 3: Product Overview

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Gateway Label

Figure 3: Sample SBG6950AC2 & SBG7400AC2 Labels

The gateway label is located on the bottom of your wireless gateway. It contains the gateway

information that you may need when contacting your service provider or ARRIS Technical

Support (page 12).

To receive Internet service, contact your service provider for assistance. You may have to

provide the following information listed on the gateway label:

 Gateway Model name (SBG6950AC2 or SBG7400AC2)

 Gateway MAC address (HFC MAC)

 Gateway Serial number (SN)

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Chapter 4

Installing the Gateway

Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the

building. Exposure of the cables to lightning could create a safety hazard and damage the

product.

Connect Your Wireless Gateway and Computer

Before installing your wireless gateway:

 Check with your service provider (or local cable company) to ensure broadband cable

service is available in your area.

To set up a wireless network, you will need a high-speed Internet connection provided by

an Internet service provider.

Note: When contacting your service provider, you may need your gateway

information listed on the gateway label on the bottom of your wireless gateway (see

Gateway Label page 17).

 Choose a location in your home where your computer and wireless gateway are

preferably near existing cable and electrical wall outlets.

For the best Wi-Fi coverage, a central location in your home or building is recommended.

Note: The following installation procedure covers the wired Ethernet connection

process so that you can confirm that your wireless gateway was properly installed

and can connect to the Internet.

Chapter 4: Installing the Gateway

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Figure 4: Wireless Gateway Connection Diagram

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not

included).

2. Connect the other end of the coaxial cable to the Cable connector on the rear of your

wireless gateway.

Use your hand to tighten the connectors to avoid damaging them.

3. Connect the Ethernet cable to an available Ethernet port on the rear of your wireless

gateway.

4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

Optional: Repeat steps 3 and 4 for an additional computer or other network device that

you want to install as a wired connection on your home network.

5. Connect the power cord to the Power port on the rear of your wireless gateway.

6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by

a wall switch.

Note: This automatically powers ON your wireless gateway. There may be up to a 15

second delay for the Power LED on the gateway front panel to light up after the

power is connected.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you

should still perform the following gateway connectivity test to verify that the devices were

connected properly.

1. Power ON the computer connected to your wireless gateway if it is turned off, and then

Chapter 4: Installing the Gateway

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2. Contact your service provider to activate (provision) your wireless gateway. You may have

to provide the HFC MAC ID listed on the gateway label.

Note: Your service provider may allow for automatic activation, which will

automatically launch their own special website on your computer when you open a

web browser.

3. After your wireless gateway is provisioned (or activated), open a web browser (such as

Internet Explorer, Google Chrome, Firefox, or Safari) on your computer.

4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

The ARRIS website should open. If the website fails to open, please contact your service

provider for assistance.

5. Check that the Power, Upstream/Downstream, and Online front panel LEDs on your

wireless gateway light up in sequential order. See Front Panel (page 13) for additional LED

status information.

 If all four LEDs did not light up solid and you also do not have an Internet connection,

you may have to contact your service provider to reactivate your wireless gateway or

check for signal issues.

 If you still cannot connect to the Internet, please call ARRIS Technical Support at

1-877-466-8646 for assistance.

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Chapter 5

Setting Up a Wi-Fi Network Connection

ARRIS recommends that you first verify that your computer (or laptop) can access the Internet

using a wired Ethernet connection before configuring your Wi-Fi network.

You must currently have access to an Internet service in your home before you can set up a

Wi-Fi network connection. If you do not have Internet service already set up in your home,

contact a broadband service provider of your choice for assistance. Before proceeding, check

that your connected client device (e.g., laptop or personal computer) and your wireless

gateway can connect to the Internet.

There are four methods available to set up your Wi-Fi network connection on your home

network. Choose one of the following connection options:

 Set Up a Wi-Fi Network Connection Using the ARRIS SURFboard Manager

 Set Up a Wi-Fi Network Connection Using Your Client Device

 Quick Connect Using the Windows Taskbar

 Connect Using the Windows Control Panel

Set Up a Wi-Fi Network Connection Using the ARRIS

SURFboard Manager

1. Check that your wireless gateway is powered ON and connected to the Internet.

2. Click either the Google Play or App Store link to download the ARRIS SURFboard Manager

app for your Android or iOS mobile device:

 Google Play:

play.google.com/store/apps/details?id=com.arris.SURFboardManager&hl=en

Figure 5: ARRIS SURFboard Manager Installation for Android Devices

 App Store:

itunes.apple.com/us/app/arris-surfboardmanager/id1061716447?mt=8

Chapter 5: Setting Up a Wi-Fi Network Connection

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Figure 6: ARRIS SURFboard Manager Installation for Apple (iOS) Devices

3. Click Install.

Note: After the installation is finished, the application icon will appear on your

mobile device Apps or home screen.

4. Tap Open and then tap OK.

The Thank You screen will display.

5. Tap CONTINUE and then choose one of the following:

 Tap Please Scan the QR Label to scan the QR code on your gateway label.

 Tap SKIP to search for available Wi-Fi networks.

The Device Connection screen will display.

Figure 7: Device Connection Screen

6. Tap to display the list of available Wi-Fi networks.

7. Tap the Wi-Fi network name to select the Wi-Fi network that you want to connect to.

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8. Enter the network password to log on.

Tap the Show Password selection box to display your password to confirm that you

entered it correctly.

9. Tap CONTINUE to connect to your Wi-Fi network.

Set Up a Wi-Fi Network Connection Using Your Client

Device

Note: You will need the Wi-Fi Network Name (SSID) and Wi-Fi Security Key (Network

Password) to connect your client devices to your home network. The default network

name and network password are listed on the gateway label.

Choose one of the options listed below for the client device you are using to set up a Wi-Fi

network connection on your home network. Repeat for each additional device:

 Personal Computer (PC) – Select one of the following:

 Quick Connect Using the Windows Taskbar

 Connect Using the Windows Control Panel

The steps for setting up your Wi-Fi network connection may differ slightly depending on

the version of Microsoft Windows running on your client device. The steps used in this

section apply to Windows 7.

 Android Device

From any screen on your client device:

a. Select to open the Settings screen.

b. Select Wi-Fi to turn it ON.

Your device will automatically start searching and then display a list of available Wi-Fi

networks.

c. Select your Wi-Fi network name (SSID) from the list.

d. If prompted, type your Wi-Fi Security Key (network password).

Please note that your network password may be case-sensitive.

e. Select Connect.

If your Wi-Fi network connection is successful, “Connected” will display under your

network name.

Apple Computer

From any screen on your client device:

a. Click (Wi-Fi icon) to display a list of available Wi-Fi networks.

b. Select the Wi-Fi network name (SSID) for your home network from the list.

c. If prompted, enter your network password in the Password field.

Note: Checkmark Remember this network if you want your Mac computer/client

device to automatically connect to your home network when you log on. Your

computer must be within range of your Wi-Fi network to connect to it.

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d. Click OK.

Apple Mobile Device

From the Home screen on your client device:

a. Select Settings to open the Wi-Fi screen.

b. Select Wi-Fi to turn it ON.

Your device will automatically start searching and then list the available Wi-Fi

networks.

c. Select the Wi-Fi network name (SSID) for your home network from the list to connect

it.

If your Wi-Fi connection is successful,  will display next to the Wi-Fi network name.

Note: For more information on setting up your Wi-Fi network connections, refer to the

user documentation for your specific client device.

Quick Connect Using the Windows Taskbar

1. From the Windows taskbar on your computer, click the Wi-Fi Link icon (see Figure 8) to

open the list of available Wi-Fi networks (see Figure 9).

Figure 8: Sample Windows Taskbar Icons

Note: If the Wi-Fi Link icon is not visible, left-click on the Show hidden icons button

on the Windows taskbar to open the list of additional icons.

Figure 9: Sample Available Wi-Fi Networks Window

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2. Locate and left-click on the wireless gateway Wi-Fi network name or SSID (for example,

ARRIS-####) for your wireless gateway from the list of available Wi-Fi networks.

The default SSID is located on the gateway label on the bottom of your wireless gateway.

Note: You must use the default SSID listed on the gateway label when installing the

gateway and setting up your first Wi-Fi network connection. You can change the SSID

after your network connections are up and running. See Change Your Wi-Fi Network

Name (SSID) (page 41) for more information.

Figure 10: Sample Wi-Fi Network Connection Screen

3. Select Connect automatically to set up your Wi-Fi devices to automatically connect to

your Wi-Fi network without having to log on using a user password.

4. Click Connect to open the Connect to a Network window and set up your new network

password.

Figure 11: Network Connection Window

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5. Enter the Network Security Key (your Wi-Fi network password) in the field.

Note: You can use the default Wi-Fi Security Key code listed on the Gateway label or

enter your own personal Wi-Fi network password. See Prevent Unauthorized Access

(page 44) for more information on creating user passwords.

If you have already changed your Wi-Fi network password using the gateway Web

Manager, enter that password in the Security key field.

Figure 12: Network Connection-Create Network Password Window

6. Select Hide characters and then click OK to encrypt your network password.

Connect Using the Windows Control Panel

1. From the Windows taskbar on your computer, click Start button and then click Control

Panel.

2. Click Network and Sharing Center to open the Network and Sharing Center window.

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Figure 13: Control Panel-Network and Sharing Center Window

3. Click Manage wireless networks under Control Panel Home side panel to open the

Manage Wireless Networks window.

4. Click Add to open the Manually Connect to a Wireless Network window.

Figure 14: Manually Connect to a Wireless Network Window

5. Click Manually create a network profile to open another Manually Connect to a Wireless

Network window.

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Figure 15: Manually Connect to a Wireless Network Window

6. Enter the gateway Wi-Fi network name or SSID (ARRIS-####) for your wireless gateway in

the Network name field.

The default SSID is listed on the gateway label on the bottom of your wireless gateway.

Note: You have the option to change your Wi-Fi network name or SSID after setting

up your Wi-Fi network connection. However, you must use the default SSID listed on

the gateway label after installing your gateway. See Change Your Wi-Fi Network

Name (SSID) (page 41) for more information.

7. Select the wireless Security level for your Wi-Fi network from the Security type drop-down

list.

Note: WPA2-Personal is the recommended wireless security level for your home

network. It is the default security level for your wireless gateway and also the highest

security level available.

8. Select the password encryption type from the Encryption type drop-down list.

This is used for securing your Wi-Fi network.

 TKIP – Temporal Key Integrity Protocol

 AES – Advanced Encryption Standard (recommended). AES is the default encryption

type for your wireless gateway.

9. Enter a security code (passphrase) for your Wi-Fi network password in the Security Key

field.

You can use the default WI-FI SECURITY KEY listed on the gateway label or create your

own personal network password.

Note: Remember to use a unique combination of letters, numbers, and special

characters to create a more secure password. See Prevent Unauthorized Access

(page 44) for more information.

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10. Select Hide characters checkbox to prevent your Security Key (network password) from

displaying in the field.

11. Select Start this connection automatically so that your Wi-Fi devices will automatically

connect to your Wi-Fi network when they are powered on.

12. Click Next to complete the Wi-Fi network setup.

The Successfully added <Network name> message for your new Wi-Fi network should

appear.

13. Click Close to exit.

Connect Your WPS-Enabled Device

You can use the Wi-Fi Protected Setup (WPS) Pairing button on your wireless gateway to

connect your WPS-enabled devices. WPS automatically assigns a random Wi-Fi network name

(SSID) and Wi-Fi Security Key (network password) to your wireless gateway and your other

WPS-enabled devices to connect them to your Wi-Fi network.

Note: To use the WPS Pairing button option, your computer hardware must support WPS and

also have WPA security compatibility.

1. Power ON your wireless gateway and your other WPS-enabled devices that you want to

connect to your Wi-Fi network.

2. Press and hold the WPS button located on your gateway front panel for five to 10 seconds

and then release (see Front Panel (page 13) for the wireless gateway front view).

3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-enabled

device.

4. Repeat step 3 for each additional WPS-enabled device that you want to connect to your

Wi-Fi network.

Test Your Wi-Fi Network Connection

Perform the following connectivity test to check that Wi-Fi connections were established for

your wireless gateway and the other Wi-Fi devices on your home network:

1. Check if your Wi-Fi devices successfully connected to your Wi-Fi network, then disconnect

the Ethernet cable, if connected, from your computer and wireless gateway.

2. Check that the Wireless LED on your wireless gateway front panel is lit SOLID green.

3. Open a web browser on your computer, such as Internet Explorer, Google Chrome,

Firefox, or Safari.

4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

If the website failed to open, please contact your service provider or call ARRIS Technical

Support at 1-877-466-8646 for assistance.

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Chapter 6

Using the Gateway Web Manager

Use the gateway Web Manager to view and monitor the network configuration settings and

operational status of your wireless gateway. You can also configure your network connections

and Wi-Fi security settings. See Protecting & Monitoring Your Wi-Fi Network (page 43) for

more information.

Note: If you did not purchase your wireless gateway from a retail store, you may notice a few

blocked configuration settings in the gateway Web Manager that cannot be modified. This

may be due to some restrictions set up by your service provider to prevent unauthorized

changes to certain configuration parameters.

Start the Gateway Web Manager

Note: You must use the default user name and password (see step 3) if you are logging on to

the gateway Web Manager for the first time. For network security purposes, ARRIS

recommends that you change the default user name and password after setting up your Wi-Fi

network. See Change the Default User Password (page 43) for more information.

1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to your wireless gateway.

2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter to

log onto your wireless gateway.

The gateway Login screen displays.

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Figure 16: Wireless Gateway Login Screen

3. Type the following default user name and password. Both entries are case-sensitive.

 User Name: admin

 Password: password

Note: You must enter the default user name and password if you are logging in to

the gateway Web Manager for the first time.

Figure 17: Gateway Login Screen

4. Click Apply to open the gateway Web Manager.

The Alerts!! Message box displays.

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Figure 18: Gateway Opening Alerts Screen

Note: For Parental Control, download the ARRIS Secure Home Internet by McAfee

App to set it up on your home network using your Apple or Android mobile device.

This app is available as a free download from the App Store or Google Play.

For more information, please refer to the ARRIS Secure Home Internet User Guide

available online at www.arris.com/selfhelp.

Note: ARRIS recommends that you change the default password for network security

purposes. To change the password now, continue with step 5 below.

To change the password at a later time, see Change the Default User Password (page

43) for more information.

5. Click the Click Here link in the Alerts!! Message box.

A new Login Settings screen will display.

Figure 19: Wireless Gateway Change Password Screen

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6. Enter your current password in the Old Password field.

7. Enter your new password in the New Password field.

Note: Remember that passwords are case-sensitive and that you can use any

combination of the following letters, numbers and special characters:

 Letters: A through Z (uppercase and lowercase)

 Numbers: 0 to 9

 Special characters: ! @ # $ % & *

8. Enter your new password again in the Repeat New Password field.

9. Click Apply to update your password.

10. Find a secure place to write down and keep your new password for future reference, if

needed.

Gateway Web Manager Menu Bar

The wireless gateway menu buttons are displayed along the top of the gateway Web Manager

screen. To view a submenu screen (see Figure 21), click the related menu button on the menu

bar.

Figure 20: Gateway Web Manager Menu Bar

Table 4. Gateway Web Manager Menu Bar

Menu Option

Function

Wireless

Basic Setup

Displays the default configuration settings for the gateway and

allows you to change your user password.

WAN Setup

Displays the network configuration settings for the network

connections outside your home.

LAN Setup

Displays the network configuration settings for your home

network.

Wireless 2.4 GHz

Sets up your 2.4 GHz wireless network.

Wireless 5 GHz

Sets up your 5 GHz wireless network.

Firewall

Configures the gateway firewall to protect your home network

from possible attacks from hackers or viruses.

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Menu Option

Function

USB

Displays the current storage status of your USB device.

Utilities

Provides general information to help you set up your home

network.

Extender

Configures your wireless SURFboard network extenders.

HSD

Displays the gateway product information including network

connection status, hardware and software versions, and event log.

Logout

Closes the gateway Web Manager

Figure 21: Sample Submenu Options

Gateway Web Manager-Available Languages

The gateway Web Manager is available in the following languages:

 English

 Spanish

 French

 Dutch

 Brazilian Portuguese

Do the following to change the language:

1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to your wireless gateway.

2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter to

log onto your wireless gateway.

The Gateway Login screen displays.

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3. Type the following default user name and password or your new password. Both entries

are case-sensitive.

 User Name: admin

 Password: password

4. Click Apply to open the gateway Web Manager.

5. Click the Utilities menu button on the gateway Web Manager menu bar.

6. Click Language from the Utilities submenu options.

Figure 22: Gateway Language Screen

7. Select the language from the Language drop-down list.

8. Click Apply.

Get Help

Field-level help is available for all screen entries in the gateway Web Manager.

 Click on or move the cursor over the icon located to the right of the applicable field.

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Figure 23: Wireless Gateway Field Level Help

Exit the Gateway Web Manager

To log out and close the gateway Web Manager:

 Click Logout button located above the gateway Web Manager menu bar.

Figure 24: Gateway Web Manager Logout Button

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Chapter 7

Configuring Your Wi-Fi Network

Set Up Your Wi-Fi Network

1. Open a web browser and log onto your wireless gateway to open the gateway Web

Manager.

See Start the Gateway Web Manager (page 31) for more information, if necessary.

2. Click the Wireless 2.4 GHz or Wireless 5 GHz main menu button on the gateway Web

Manager menu bar.

Choose the Wi-Fi frequency range that you want to set up for your Wi-Fi network.

3. Click BASIC from the Wireless submenu option you are setting up.

Figure 25: Gateway 2.4 GHz Wireless Screen

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Figure 26: Gateway 5 GHz Wireless Network Screen

4. Select the Enable Wireless checkbox to turn ON Wi-Fi networking on your home network.

- or -

Deselect the Enable Wireless checkbox to turn OFF Wi-Fi networking on your home

network.

5. Do one of the following to set the network name or SSID (Service Set Identifier) for your

Wi-Fi network in the Wi-Fi Network Name (SSID) field:

 Keep the default network name listed in the network name field (also listed on the

gateway label).

 Enter a new network name for your Wi-Fi network.

The Wi-Fi network name cannot be the same name as any other SSID on your home

network. You can use any combination of letters (lowercase and uppercase), numbers,

and/or special characters (symbols) up to a maximum of 32 characters.

6. Select the Broadcast Network Name (SSID) checkbox to turn ON displaying your SSID as

an available Wi-Fi network to outside users.

- or -

Deselect the Broadcast Network Name (SSID) checkbox to turn OFF displaying your SSID

as an available Wi-Fi network to outside users.

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Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible and also

available to unauthorized Wi-Fi clients that are within range to connect to your home

network.

7. Select High, Medium, or Low for the Tx (Transmit) Power level of the Wi-Fi radio.

8. Select a channel number (Auto, 1 thru 11) from the Channel drop-down list to set the

Communications channel for your wireless gateway.

Note: For 2.4 GHz Wi-Fi networks, it is recommended to use Channel 1, 6, or 11, if it

is not listed as the Current Channel. In the Wi-Fi spectrum, there are multiple

channels that overlap and thus degrade Wi-Fi network performance. Channels 1, 6,

and 11 are used for better network performance and stability because they do not

overlap.

9. Select the AP Isolation checkbox to enable separate virtual networks for your Wi-Fi

clients.

- or -

Deselect the AP Isolation checkbox to disable separate virtual networks for your Wi-Fi

clients.

Note: When AP Isolation is enabled, each of your Wi-Fi clients will be in its own

virtual network and will not be able to communicate with the other Wi-Fi clients. This

may be useful if several guests are using your Wi-Fi network.

10. Select the Enable WMM checkbox to turn ON Wi-Fi Multi-media functionality.

Enabling WMM can help control latency and jitter when transmitting multi-media content

over a Wi-Fi connection. This quality of service mechanism uses four access categories:

 Voice

 Video

 Best effort

 Background

WMM ensures that applications with low tolerance for latency and jitter are treated with

higher priority than less sensitive data applications. WMM sets different wait times for the

above four categories in order to provide priority network access for applications that are

less tolerant of packet delays.

11. Select the WMM Power Save mode checkbox to set the more efficient power

management method.

-or-

Deselect the WMM Power Save mode checkbox to turn OFF the WMM Power Save mode.

12. Select one of the following Wi-Fi network security options for your wireless gateway from

the Security Mode drop-down list:

 Open (not secure): Network security is not set for your Wi-Fi network. This network

security option allows access to your Wi-Fi network without a Wi-Fi Security Key

(network password)

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 WEP (64/128) (poor security): Wired Equivalent Privacy

 WPA/WPA2-PSK (TKIP/AES) (most compatible): Wi-Fi Protected Access version 2 with

Pre-Shared Key (most compatible)

 WPA2-PSK (AES) (recommended): Wi-Fi Protected Access version 2 with Pre-Shared

Key

13. Enter a string of either ASCII characters or hexadecimal numbers (0 through 9, A thru F) in

the Pre-Shared Key field to create your WPA Pre-Shared key.

The Pre-Shared key is used to generate a unique password for WPS-enabled devices to

connect to your Wi-Fi network.

14. Click Apply, when you are finished.

Change Your Wi-Fi Network Name (SSID)

The SSID (Service Set Identification) is the Wi-Fi network name assigned to your gateway Wi-Fi

network. The default SSID (listed on the gateway label) is automatically populated in the

network configuration screens. A list of available Wi-Fi networks (SSIDs) in close proximity of

your home (for example, neighbors or local businesses) will display when you or someone else

in your home attempt to establish a Wi-Fi network connection. For security purposes and

quick recognition of your Wi-Fi network, ARRIS recommends that you change the default SSID.

Note: When you change the SSID, any Wi-Fi devices that are already connected to your

Wi-Fi network will be disconnected from the network. The Wi-Fi devices will have to be

reconnected to the Wi-Fi network using the new SSID.

Do the following to change your Wi-Fi network name (SSID):

1. Open a web browser and log onto your wireless gateway to open the gateway Web

Manager.

See Start the Gateway Web Manager (page 31) for more information, if necessary.

2. Click the Wireless 2.4 GHz or Wireless 5 GHz main menu button on the gateway Web

Manager menu bar.

Choose the Wi-Fi frequency range that you want to set up for your Wi-Fi network.

3. Click BASIC from the Wireless submenu option you are setting up.

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Figure 27: Gateway 2.4 GHz Wireless Screen-Change SSID

Figure 28: Change Your 5 GHz Network Name (SSID) and Password Screen

4. Check that the Enable Wireless checkbox is selected.

This turns ON Wi-Fi networking on your home network.

5. Delete the current network name in the Network Name (SSID) field and then enter a new

name of your choice for your Wi-Fi network.

The network name can contain any combination of up to 32 alphanumeric characters.

6. Check that the Broadcast Network Name (SSID) checkbox is selected.

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7. Click Apply at the bottom of the screen, when you are finished.

The new Wi-Fi network name should appear in the list of available Wi-Fi networks when you

reconnect your Wi-Fi devices.

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Chapter 8

Protecting & Monitoring Your Wi-Fi Network

After you have successfully connected your wireless gateway and Wi-Fi devices, you should

configure your wireless gateway to protect your Wi-Fi network from unwanted and

unauthorized access by any Wi-Fi network devices that are within range of your Wi-Fi

network. Although network security for your wireless gateway is already configured, you can

use the gateway Web Manager to set the level of security and access that you want to allow

on your Wi-Fi network.

Prevent Unauthorized Access

Caution: To prevent unauthorized access and configuration to your Wi-Fi home network,

ARRIS recommends that you immediately change the default password after connecting to the

Internet and logging on to your wireless gateway for the first time.

One of the most important recommendations for securing your Wi-Fi home network is to

change the default user password on your wireless gateway and other Wi-Fi devices as well.

Default passwords are commonly used and shared on the Internet.

To ensure that your Wi-Fi home network is secure, ARRIS recommends that you follow these

best practices for user passwords:

 Always create a secure password or pass phrase that is not easily guessed.

 Use phrases instead of names so that it may be easier for you to remember.

 Use a combination of upper and lowercase letters, numbers, and symbols.

 Continue to change your administrator password on a regular basis.

Note: If your service provider supplied your wireless gateway, you may not have the necessary

user privileges to change the log in user name.

Change the Default User Password

To change the default user password:

1. From any web manager screen, click the Basic Setup main menu button on the

gateway Web Manager menu bar.

2. Click LOGIN SETTINGS from the Basic Setup submenu options list.

The Login Settings screen displays.

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Figure 29: Wireless Gateway Login Settings Screen

3. Enter your current password in the Old Password field.

4. Enter your new password in the New Password field.

Note: Remember that passwords are case-sensitive and that you can use any

combination of the following letters, numbers and special characters:

 Letters: A through Z (uppercase and lowercase)

 Numbers: 0 to 9

 Special characters: ! @ # $ % & *

5. Enter your new password again in the Repeat New Password field.

6. Click Apply to update your password.

The Applying Changes… message displays.

Note: The Login Timeout setting under the Other Settings section applies to the

amount of inactivity time (in seconds) allowed before the gateway Web Manager

automatically logs out. The Login Timeout range is between 30 and 900 seconds.

7. Find a secure place to write down and keep your new password for future reference, if

needed.

The System Basic Setup screen displays.

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Figure 30: Wireless Gateway Firewall Settings Screen

Set Up Firewall Protection

You can set up firewall filters to protect your computer and other network devices on your

home network from hackers, viruses, and other attacks from the Internet.

To set the firewall protection level:

1. From any gateway Web Manager screen, click the Firewall main menu button on the

gateway Web Manager menu bar.

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2. Click FIREWALL SETTINGS from the Firewall submenu options list to display the Firewall

Settings screen (see Figure 31).

3. Select the Enable Firewall checkbox to turn ON firewall protection on your home network.

- or –

Deselect the Enable Firewall checkbox to turn OFF firewall protection on your home

network.

Note: Turning OFF firewall protection on your home network could put your

computer(s) and other Ethernet-enabled devices connected on your network at risk

for possible attacks from viruses and hackers.

Figure 31: Firewall Protection Level Screen

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4. Select or deselect any of the following to set up firewall protection on your home

network:

 Firewall Enable/Disable

 DoS Attack Protection

 Block Pings

 IPSec Pass Through

 PPTP Pass Through

 L2TP Pass Through

 Block Fragmented IP Packets

5. Click Apply, when you are finished.

Set Up Parental Controls

l Note: Parental Controls in the gateway Web Manager is disabled. The ARRIS Secure

Home Internet by McAfee App is now available for you to set up Parental Controls on

your home network using your Apple or Android mobile device. It is available online as a

free download from the App store and Google Play. For more information, refer to the

ARRIS Secure Home Internet User Guide; available online at www.arris.com/selfhelp.

Figure 32: Parental Controls Access Message

Set Up IP Filtering

You can use IP Filtering to set up Internet access restrictions on specific network devices on

your home network using their IP addresses. You will have to create IP address filters that

contain the starting and ending IP address range of each device for which you want to block

Internet access.

To configure IP filters:

1. From any web manager screen, click the Firewall menu button on the gateway Web

Manager main menu bar.

2. Click CLIENT IP FILTERS from the Firewall submenu options list to display the Client IP

Filters Configuration screen.

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Figure 33: Set Up Client IP Filters Screen

3. Click Add button to open the Add Client IP Filter dialog.

Figure 34: Add Client IP Filter Screen

4. Enter the starting and ending Client IP addresses for the range you are setting up in the

Client IP Address field.

5. Enter the range of port numbers for the Port Filter range in the Port fields.

6. Select UDP, TCP, or UDP and TCP for the Port Filter type in the Type drop-down list.

7. Select ALL WEEK in the Day field to set the same access restrictions for every day of the

week.

- or -

Deselect ALL WEEK to set access restrictions for specific days of the week .

8. Select ALL DAY in the Time field to set 24-hour access restrictions for the selected days of

the week.

- or -

Deselect ALL DAY to set up a specific range of time for the selected days of the week.

9. Click Add Client IP Filter to create the IP filter.

10. Repeat steps 3 thru 9 for each additional range of IP addresses that you want to block

Internet access.

Chapter 8: Protecting & Monitoring Your Wi-Fi Network

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Set Up MAC Address Filtering

MAC filtering allows you to define up to twenty Media Access Control (MAC) address filters to

prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC

addresses. This is useful because the MAC address of a specific NIC card never changes, unlike

its IP address, which can be assigned via the DHCP server or hard-coded to various addresses

over time.

To configure MAC Address filters:

1. From any gateway Web Manager screen, click the Wireless 2.4 GHz or Wireless 5 GHz

main menu button on the gateway Web Manager menu bar.

2. Click MAC ADDRESS CONTROL from the Wireless submenu options list to display the MAC

Address Control screen.

Figure 35: Set Up MAC Filters Screen

3. Select the MAC Address Filter Type from the drop-down list:

None: Allows all Wi-Fi devices to connect.

Whitelist: Allows only listed Wi-Fi devices to connect.

Blacklist: Allows only Wi-Fi devices that are not listed to connect.

4. Click Add to enter the MAC Address of the client device that you want to block access to

your home network.

Figure 36: Set Up MAC Filters Screen

Chapter 8: Protecting & Monitoring Your Wi-Fi Network

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5. Enter the least significant byte of the starting IP address in the MAC Address field.

6. Click Add MAC Address.

7. Repeat steps 3 thru 6 for each MAC address that you want to add.

8. Click Apply, when done.

Set Up Port Triggers

You can use Port Triggers to configure dynamic triggers to specific devices on your LAN. This

allows special applications that require specific port numbers with bi-directional traffic to

function properly. Applications such as video conferencing, voice, gaming, and some

messaging program features may require these special settings.

Note: If you enable the firewall and set up custom port triggers, then you must configure the

firewall to allow traffic through those custom ports. See Set Up Firewall Protection (page 45)

for more information.

To configure Port Triggers:

1. From any gateway Web Manager screen, click the Firewall main menu button on the

gateway Web Manager menu bar.

2. Click PORT TRIGGERS from the Firewall submenu options list to display the Port Triggers

Configuration screen.

Figure 37: Advanced Port Triggers Screen

3. Click Add button to open the Add Port Trigger screen.

Figure 38: Add Port Triggers Screen

Chapter 8: Protecting & Monitoring Your Wi-Fi Network

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4. Enter a name or description for the Port Trigger in the Description field.

5. Enter the starting and ending port numbers of the Port Trigger range in the Outbound Port

fields.

6. Select TCP, UDP, or BOTH for the Port Trigger from the Format drop-down list.

7. Enter the starting and ending port numbers of the Port Trigger range in the Inbound Port

fields.

8. Click Add Port Trigger to create your port triggers.

9. Repeat steps 3 thru 8 to create additional port triggers.

Set Up the DMZ Host

WARNING! The gaming DMZ host is not protected by the gateway firewall. It is exposed to the

Internet and thus vulnerable to attacks or hacking from any computer on the Internet.

Consider carefully before configuring a device to be in the DMZ.

You can configure one computer on your home network to be the DMZ Host. That computer

will operate outside of the gateway firewall and allow remote access from the Internet to your

computer, gaming device, or other IP-enabled device. The DMZ Host feature will only allow

outside users to have direct access to the designated DMZ Host device and not your home

network.

To create the DMZ Host:

1. From any gateway Web Manager screen, click the Firewall main menu button on the

gateway Web Manager menu bar.

2. Click DMZ from the Firewall submenu options list to display the DMZ Settings screen.

Figure 39: Advanced DMZ Host Screen

3. Select the Enable DMZ checkbox to set up the DMZ Host on your home network.

4. Enter the IP address of the computer or gaming device that you are setting up as the DMZ

host.

5. Click Apply, when you are finished.

Chapter 8: Protecting & Monitoring Your Wi-Fi Network

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Note: Remember to reset the IP address back to 0 (zero) to close all the ports when

you are finished with the needed application. If you do not reset the IP address, that

computer will be exposed to the public Internet.

Note: To disable the DMZ Host, deselect (uncheck) the Enable DMZ checkbox and

then click Apply.

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Chapter 9

Managing Your Gateway and Connected Networks

Use the gateway Web Manager to view and monitor the network configuration settings and

operational status of your gateway. You can also configure your network connections and

wireless security settings. See Protecting & Monitoring Your Wi-Fi Network (page 43) for more

information.

View the Gateway Status and Network Connection

You can use the Device Status button on the gateway Login screen to view the current

gateway configuration and network connection status of your wireless gateway without

having to login to the gateway Web Manager.

1. Open any web browser on the computer connected to your wireless gateway.

2. Type the default LAN IP address, 192.168.0.1, in the address bar and then press

Enter.

The gateway Login screen displays.

Figure 40: Gateway Login Screen

3. Click Device Status button to open the gateway Device Status screen.

Chapter 9: Managing Your Gateway and Connected Networks

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Figure 41: Gateway Device Status Screen

View the Gateway Product and Status Information

The System Information screen displays general product information, including the software

(or firmware) version and the current network connection status of the gateway.

To open the System Information page:

1. From any gateway Web Manager screen, click the Utilities main menu button on the

gateway Web Manager menu bar.

2. Click SYSTEM INFORMATION from the Utilities submenu options list to display the System

Information screen.

3. Click the Refresh button (F5) in your web browser to reload the information on the screen.

Figure 42: Gateway Status – System Information Screen (1 of 2)

Chapter 9: Managing Your Gateway and Connected Networks

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Figure 43: Gateway Status – System Information Screen (2 of 2)

Back Up Your Gateway Configuration

You can save a backup copy of the current gateway configuration settings to your local

computer. You can use the backup file to restore your custom gateway settings in the event

that you made changes that you no longer want.

Caution: ARRIS recommends that you perform the gateway configuration backup using the

gateway default login user name and password.

To create a backup copy of your gateway configuration settings:

1. From any gateway Web Manager screen, click the Utilities main menu button on the

gateway Web Manager menu bar.

2. Click SAVE/BACKUP SETTINGS from the Utilities submenu options list to display the

Save/Backup screen.

Chapter 9: Managing Your Gateway and Connected Networks

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3. Click Save.

4. Click OK at the This may take a few minutes. Continue? prompt to save your gateway

configuration settings.

Restore the Gateway Configuration Settings

WARNING! This action will delete your current gateway configuration settings and allow you

to restore a previously saved gateway configuration.

Note: After the configuration settings are restored, your wireless gateway will automatically

reboot and you will have to log on using the default user name (admin) and password

(password).

To open the System Information page:

1. From any gateway Web Manager screen, click the Utilities main menu button on the

gateway Web Manager menu bar.

2. Click RESTORE SETTINGS from the Utilities submenu options list to display the System

Information screen.

3. Click Backup and Restore from the Basic submenu options

Figure 44: Gateway Restore Settings Screen

4. Click Choose File to search for a saved configuration file (GatewaySettings.bin) in the

Downloads folder on your computer.

5. Select the gateway configuration file from the list that you want to restore.

6. Click Open.

The selected configuration file will appear in the Choose File field.

Chapter 9: Managing Your Gateway and Connected Networks

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Figure 45: Sample Selected Gateway Config File Screen

7. Click Restore Chosen File.

The gateway will automatically reboot.

Reset the Gateway Configuration Settings

WARNING! This process also deletes any custom gateway configurations you may have

already created. ARRIS recommends that you create a backup copy of your configuration

before resetting your gateway. See Back Up Your Gateway Configuration (page 55) for more

information.

From the gateway Web Manager, do the following to open the Status Security screen:

1. From any gateway Web Manager screen, click the Utilities main menu button on the

gateway Web Manager menu bar.

2. Click FACTORY DEFAULTS from the Utilities submenu options list to display the Factory

Defaults screen.

Figure 46: Reset Gateway Configuration to Factory Defaults Screen

Chapter 9: Managing Your Gateway and Connected Networks

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3. Click Factory Defaults button.

The following message displays:

Figure 47: Reset Gateway Configuration Warning Message

4. Click OK to reset your current gateway configuration to the factory default configuration.

Click Cancel to close the message box.

Exit the Gateway Web Manager

To log out and close the gateway Web Manager:

 Click Logout button located on the gateway Web Manager menu bar.

Figure 48: Gateway Web Manager Logout Button

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Chapter 10

Troubleshooting Tips

If the solutions listed in the Troubleshooting Solutions table below do not solve your problem,

please contact your service provider for assistance. Your service provider may ask for the

status of the gateway front panel LEDs, see Front Panel LED Icons and Error Conditions (page

60) for more information.

You may have to reset the gateway configuration to its original factory settings if the gateway

is not functioning properly. See Reset the Gateway Configuration Settings (page 57) for more

information.

Solutions

Table 5. Troubleshooting Solutions

Gateway Problem

Possible Solution

Power LED Icon is OFF

 Check the power connection on the gateway and to the

electrical outlet.

 Check that the electrical outlet is working. Is the outlet

controlled by a light switch?

If so, unplug the gateway power adapter and connect it to

another electrical outlet that is not controlled by a wall

switch.

Cannot Send or

Receive Data

 Check each end of the coaxial cable connection on the

gateway and cable wall outlet. Use your hand to tighten

each connector, if necessary.

 Check the Ethernet cable to make sure it is properly

connected to the gateway and computer.

 On the front panel, check the status of the LED icons and

refer to Front Panel LED Icons and Error Conditions (page 60)

to identify the problem.

 If you have cable television service, check your television to

ensure your cable service is operating properly.

 If none of the above solutions resolves the problem, contact

your service provider or call ARRIS Technical Support at

1-877-466-8646 for assistance.

Chapter 10: Troubleshooting Tips

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Gateway Problem

Possible Solution

Cannot Access the

Internet

 Check that all cable and power connections on your gateway

and computer are properly connected.

 Check that the Power, Online, and Wireless LED icons on

the front panel are lit up solid.

 Contact your service provider for assistance.

Wi-Fi Devices Cannot

Send or Receive Data

 If the problem still continues after checking the coaxial cable

and Ethernet connections and your IP address, check the

wireless Security Mode setting on the Wireless screen.

 If you enabled WPA and configured a passphrase on the

gateway, be sure each affected Wi-Fi client has the identical

passphrase. If this does not solve the problem, check if the

Wi-Fi client supports WPA.

 If you enabled WEP and configured a key on the gateway, be

sure each affected Wi-Fi client has the identical WEP key. If

this does not solve the problem, check if the client’s wireless

adapter supports the type of WEP key configured on the

gateway.

Front Panel LED Icons and Error Conditions

The gateway front panel LED icons provide status information for the following error

conditions:

Table 6. Front Panel LED Icons and Error Conditions

Led Icon

Status

If, During Startup:

If, During Normal Operation

OFF

Wireless gateway is not

properly plugged into the

electrical wall outlet

Wireless gateway is unplugged

BLINKING

Upstream (send) channel or

Downstream (receive) channel

cannot be acquired

Upstream channel is lost

Downstream channel is lost

BLINKING

IP registration is unsuccessful

IP registration is lost

OFF

LED is disabled

OFF

LED is disabled

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

Chapter 11

Warranty Information

SURFboard Wireless Gateways - SBG6450AC2 and SBG7400AC2

ARRIS Enterprises, LLC ("ARRIS")

Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized

ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the

Product, excluding Software, will be free from defects in materials and workmanship under

normal use, and (B) with respect to Software, (i) the media on which the Software is provided

will be free from defects in material and workmanship under normal use, and (ii) the Software

will perform substantially as described in its documentation. This Limited Warranty to you, the

original end user customer, continues (A) for Software and the media upon which it is

provided, for a period of ninety (90) days from the date of purchase from ARRIS or an

authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2)

years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take

advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS

toll-free telephone number 1-877-466-8646. Technical support charges may apply. ARRIS’ sole

and exclusive obligation under this Limited Warranty for retail sales shall be to repair or

replace any Product or Software that does not meet this Limited Warranty. All warranty claims

must be made within the applicable Warranty Period.

Cable Operator or Service Provider Arrangements. If you did not purchase this Product

directly from ARRIS or from a ARRIS authorized retail reseller, ARRIS does not warrant this

Product to you, the end-user. A limited warranty for this Product (including Software) may

have been provided to your cable operator or Internet Service Provider ("Service Provider")

from whom you obtained the Product. Please contact your Service Provider if you experience

problems with this Product.

General Information. The warranties described in this Section shall not apply: (i) to any

Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,

improper transport, improper storage, improper use or application, improper installation,

improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result

from normal wear and tear under ordinary use, and do not affect the performance or use of

the Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and

identified by ARRIS owned trademark, trade name or product identification logos affixed to

the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software

will perform error free or without bugs.

Chapter 11: Warranty Information

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD

PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"),

THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR

STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT

PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion

of implied warranties, so the above exclusion may not apply to you.

What additional provisions should I be aware of? Because it is impossible for ARRIS to know

the purposes for which you acquired this Product or the uses to which you will put this

Product, you assume full responsibility for the selection of the Product for its installation and

use. While every reasonable effort has been made to insure that you will receive a Product

that you can use and enjoy, ARRIS does not warrant that the functions of the Product will

meet your requirements or that the operation of the Product will be uninterrupted or error-

free.

ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF

THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF

THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have

arising out of or in connection with this Product, whether made or suffered by you or another

person and whether based in contract or tort.

IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,

INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER

DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,

WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,

LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF

WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO

CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.

These matters are governed by the laws of the State of Georgia of the United States of

America, without regard to conflict of laws principles and excluding the provisions of the

United Nations Convention on Contracts for the International Sale of Goods and the Uniform

Computers Information Transactions Act.

Retail Purchasers Only. If you purchased this Product directly from ARRIS or from an ARRIS

authorized retail reseller, please call the ARRIS toll-free phone number, 1-877-466-8646 for

warranty service or technical support. Technical support charges may apply. For online

technical support, please visit www.arris.com/selfhelp.

Cable Operator or Service Provider Arrangements. If you did not purchase this Product

directly from ARRIS or from an ARRIS authorized retail reseller, please contact your Service

Provider for technical support.

Corporate Headquarters

ARRIS · Suwanee · Georgia · 30024 · USA

T: 1-678-473-2000 F: 1-678-473-8470

www.arris.com

Arris SBG6950AC2 McAfee & SBG7400AC2 Wireless Gateway User Guide Manual SBG6950AC2: SBG6950 7400AC2

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