Ascalade Technologies UB19R51 1.9GHZ USB PHONE User Manual VOIP251 IFU US EN

Ascalade Technologies, Inc. 1.9GHZ USB PHONE VOIP251 IFU US EN

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UB19R51 User Manual

USERS MANUAL

Register your product and get support at www.philips.com/welcomeUS Cordless Phone WarningUse only rechargeable batteries.Charge the handset for 14 hours before use.!VOIP251

1Table of contentsTable of contents1Important 41.1 Terms and Conditions of Use 41.2 Power Requirements 41.3 Safety Information 41.4 Conformity 51.5 Recycling & disposal 51.6 Disposal instructions for batteries 51.7 Recycle your batteries 51.8 Packaging information 61.9 Warranty 61.10 Electric, Magnetic and Electromagnetic Fields (“EMF”) 62 Your VOIP251 Cordless Telephone 72.1 What’s in the box? 72.2 What else you need 72.3 The handset 82.4 The base station 92.5 Display icons 102.6 The menus 103 Getting Started 123.1 Requirements 123.2 Connecting your charger 123.3 Charging your handset 123.4 Positioning the base station 123.5 Checking the signal strength 123.6 Checking the battery level 133.7 Installing software 133.8 Setting up for the first time 133.9 Checking Skype connection status 143.10 Auto power off 153.11 What is standby mode? 153.12 Switching your handset on/off 154Contact List 164.1 Viewing the contact list 164.2 Making a call from the contact list 164.3 Changing the sorting method 165Call 175.1 Making a call 175.2 Ending a call 175.3 Answering a call 175.4 Rejecting a call 185.5 Turning off the ringer 185.6 During a call 186 Call Log 206.1 Viewing the call records 206.2 Making a call 207 Conference Calls 21

2Table of contents7.1 Making a conference call 217.2 Adding more contacts to a call 217.3 Making and receiving additional calls 217.4 Ending a conference call 218 Intercom 228.1 Calling another handset 228.2 Transferring a call 229 Call Transfer 239.1 Enabling call transfer 239.2 Transfer to computer 239.3 Transfer to handset 2410 Skype Tools 2510.1 Contact 2510.2 Call Log 2510.3 Presence 2510.4 Voicemail 2510.5 Sorting 2610.6 Call forward 2610.7 Service 2611 Setting Options 2711.1 Setting your handset’s ring tone 2711.2 Setting your handset’s ring volume 2711.3 Setting the key tone 2711.4 Setting the backlight 2711.5 Setting the screen contrast level 2711.6 Naming your handset 2711.7 Auto pick-up 2711.8 Auto hang-up 2812 Advanced Settings 2912.1 Registering another handset 2912.2 Restoring default settings 2913 Emergency Management 3014 Extra Features 3114.1 Keypad lock 3115 Phone Settings 3215.1 General options 3215.2 Audio settings 3315.3 Registration 3415.4 Alerts 3415.5 About 3515.6 Handset locator 3615.7 Checking for updates 3615.8 Help 3616 Text and Numbers 37

3Table of contents16.1 Entering text and numbers 3717 Appendix 3817.1 What is Skype™? 3817.2 Default (pre-programmed) settings 3817.3 Phone specifications 3818 Troubleshooting 4019 The RBRC© seal 4120 Compliance information 4120.1 Caution 4120.2 Interference 4120.3 RF Radiation Exposure 4220.4 Noise 4220.5 Privacy of Communications 4220.6 USB Cable 4220.7 Service Support 4221 Index 43

4Important1ImportantTake time to read this user manual before you use your phone. It contains important information and notes regarding the operation of your telephone.1.1 Terms and Conditions of UseNo emergency calls on Skype. Skype is not a replacement for your ordinary telephone and can't be used for emergency calls. See Skype's terms and conditions at www.skype.com/eula and www.skype.com/tos. The service will not work if there is a power cut or broadband failure.1.2 Power RequirementsThe handset requires a power source of two rechargeable NiMH batteries, size AAA 1.2V 750mAh (HR10/44).CautionIn case of power failure, communication can be lost. This product requires an electrical supply of 120 volts AC. In case of power failure, the communication can be lost. The Electrical network is classified as hazardous. The only way to power down the charger is to unplug the power supply from the electrical outlet. Ensure that the electrical outlet is always easily accessible. The voltage on the network is classified as TNV-3 (Telecommunication Network Voltages), as defined in the standard UL 60-950.Handset Charger AdapterInput: 100-240V 50/60HzOutput: 7.5VDC 200mACautionUse only the mains adapter supplied with this equipment. Incorrect adapter polarity or voltage can seriously damage the unit.WarningRISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. Never use non-rechargeable batteries. Use the recommended type supplied with this product. NiMH batteries must be disposed of in accordance with the applicable waste disposal regulations.WarningTo avoid damage or malfunction:• Use only the battery type listed in the instruction manual. Do not use lithium or non-rechargeable batteries, as they can explode.• Do not allow the charging contacts or the battery to come into contact with metal objects. These objects could create a short circuit across the battery terminals that could in turn cause the batteries or conductor to overheat resulting in burns.• Always use the cables provided with the product.1.3 Safety InformationTo avoid damage or malfunction:• Read and follow all warnings and instructions marked on the product.• Do not use this product near water, a laundry tub, in a wet basement, or near a swimming pool.• Do not allow the charger to come into contact with liquids.• Do not place this product on an unstable surface. The product may fall and be damaged.• This product should never be placed near or over a radiator or heat register. • Do not expose the phone to excessive heat caused by direct sunlight.• This product should be operated only from the type of power source indicated on the label. • Do not drop your phone or allow objects to fall on your phone.• Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by people walking on it.• Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.!!

5Important• Avoid using a telephone during a storm or severe weather with lightning. There may be a risk of electric shock from lightning.• Do not use this product to report a gas leak in the vicinity of the leak.• Do not use the product in places where there are explosive hazards.• Do not use this product near intensive care medical equipment or by any people with pacemakers.• Due to the radio signals between base station and handset, wearers of hearing aids may experience interference in the form of a humming noise.• Active mobile phones in the vicinity may cause interference.• Do not let small metal objects come into contact with the product. This can deteriorate audio quality and damage the product.• Do not use any cleaning agents containing alcohol, ammonia, benzene or abrasives as these may harm the set.• Do not open the product as you could be exposed to high voltages.• Operating and storage temperatures:- Operate in a place where the temperature is always between 0 and 35º C (32 to 95º F).- Store in a place where the temperature is always between -20 and 45º C (-4 to 113º F).- Battery life may be shortened in low temperature conditionsSAVE THESE INSTRUCTIONS1.4 ConformityHereby, Philips Consumer Lifestyle declares that this VOIP251 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The declaration of conformity is available at: www.p4c.philips.com1.5 Recycling & disposalDisposal instructions for old products:The purpose of the WEEE directive (Waste Electrical and Electronic Equipment; 2002/96/EC) is to ensure that products are recycled using best available treatment, recovery and recycling techniques to ensure human health and high environmental protection.Your product is designed and manufactured with high quality materials and components, which can be recycled and reused.Do not dispose your old product in your general household waste bin.Find out about the local separate collection system for electrical and electronic products marked by this symbol.Use one of the following disposal options:• Dispose of the complete product (including its cables, plugs and accessories) in the designated WEEE collection facilities.• If you purchase a replacement product, hand your complete old product back to the retailer. He should accept it as required by the WEEE directive.1.6 Disposal instructions for batteriesBatteries should not be disposed of with general household waste.1.7 Recycle your batteriesDo not dispose of your rechargeable batteries. Call the toll free number 1-800-822-8837 to get instructions on how to recycle your batteries.

6Important1.8 Packaging informationPhilips has marked the packaging with standard symbols designed to promote the recycling and appropriate disposal of your eventual waste.A financial contribution has been paid to the associated national recovery & recycling system.The labelled packaging material is recyclable.1.9 WarrantyThe warranty information is available on www.philips.com/support.1.10 Electric, Magnetic and Electromagnetic Fields (“EMF”)Philips Royal Electronics manufactures and sells many consumer oriented products which usually, as with any electronic apparatus, have the ability to emit and receive electromagnetic signals.One of Philips’s leading Business Principles is to take all necessary health and safety precautions for our products, to comply with all applicable legal requirements and to stay well within the EMF standards applicable at the time of production.Philips is committed to developing, producing and marketing products that cause no adverse health effects.Philips confirms that if its products are handled properly for their intended use, they are safe to use according to scientific evidence available today.Philips plays an active role in the development of international EMF and safety standards, enabling Philips to anticipate further developments in standardization for early integration in its products.12345

7Your VOIP251 Cordless Telephone2 Your VOIP251 Cordless TelephoneCongratulations on your purchase and welcome to Philips!To fully benefit from the support that Philips offers, register your product at www.philips.com/welcome.2.1 What’s in the box?Note*Only the Skype version printed on the Installation CD is guaranteed full compatibility. New features in upgraded Skype versions may not be available on VOIP251.2.2 What else you need• A desktop or laptop with free USB port• Internet connection (broadband recommended)• A free standard wall outletNEED MORE HELP?• See the Frequently Asked Questions section in this user guide on page 40.• Visit our online help www.philips.com/support Base Station and 0.9m USB cableHandset x 1 Handset battery Cover x 1NiMH AAA Battery x 2Installation CDwith User ManualQuick Start GuideChargerCharger power adapterAdditional Assistance leafletBelt clip

8Your VOIP251 Cordless Telephone2.3 The handset1 Up Navigation and Presence key uScroll up menuIncrease receiver volumeEnter online status menu2 Down Navigation and Menu key dScroll down menuDecrease receiver volumeAccess main menu3 End and On / Off key eEnd callExit menuClear digitsStop voicemail playbackPower on/off the handset4 Talk and OK key rMake and answer callsHold, resume and toggle callsLaunch conference callPlay voicemailConfirm a selectionAccess call history5 Skype key sOpen contact list6 Digit keysDial digit and enter textPress and hold 1 key to enter voicemail listPress and hold 4 key to transfer call to computer Press and hold 0 key to enter +7Star and Keylock key *Enter *Select contacts for a conference callPress and hold to lock/unlock keypad8 Pound and Ringer Off key #Enter #Press and hold to enable / disable silent mode9Mute key mMute / un-mute microphone10 Speaker and Intercom key iTurn speaker on / off Press and hold to make intercom call

9Your VOIP251 Cordless Telephone1Belt clip2 Battery compartmentRemove battery cover to replace batteries.3Headset jackHeadset is sold separately.2.4 The base station1 USB cableThe length of the cable can be customized up to a length of 0.9m. Refer to the figure below.2 Base indicatorSlow Blinking (0.5 second intervals):Indicates that:- a call is in progress, OR- the handset is being paged, OR- the base station is in registration mode.Fast Blinking (0.1 second intervals):Indicates that the phone is receiving a call.Steady On: Indicates that the base station is connected to computer.Cover releaseThe length of the USB cable can be customized up to a length of 0.9m. 1 Squeeze the tabs together.Lift off the back cover. Uncoil as much of the cable as is needed.

10 Your VOIP251 Cordless Telephone2.5 Display iconsEach icon gives you a visual message about what is happening on your handset.2.6 The menusYour phone offers a variety of features and functions grouped in the menus. The menus include the main menu, call log and contact list.2.6.1 Browsing the main menuThe main menu includes the Skype, Setting and Advanced menus. • Short press d when the handset is in idle to enter the main menu.2.6.2 Main menu structureThe table below describes the menu tree of your phone.Tip Use u or d to navigate the menus.Tip Quick Exit. Press and hold e to exit from any menu instantly. All unconfirmed changes will not be saved.Battery Skype callVoicemail indicator IntercomHoldMute onSpeaker onSilent mode onKeypad lockedSignalSkype statusFocus indicatorConference / new voicemail markerCall statusMore items belowMore items aboveSKYPE CONTACTCALL LOG ALLMISSEDINCOMINGOUTGOINGPRESENCEVOICEMAILSORTING STATUSALPHANUMCALL FORWD ONOFFSERVICE CREDITSSKYPEINVOICEMAILSETTING RING TONE MELODY 1...MELODY 10RING VOL SILENT...LEVEL 5KEY TONE ONOFFBACKLIGHT ONOFFCONTRAST LEVEL 1...LEVEL 5HS NAMEPICK-UP AUTOMANUALHANG-UP AUTOMANUALADVANCED REGISTERRESET

11Your VOIP251 Cordless Telephone2.6.3 Browsing the call log and contact list• Short or long press r when the handset is in idle to enter the call log.• Short press s when the handset is in idle to enter the contact list.

12 Getting Started3 Getting Started3.1 RequirementsIn order to use this phone, your computer should meet the following requirements:• Computer running Windows 2000, Windows XP, Windows Vista, Mac OS X 10.3.9, 10.4.x • 800 MHz processor• Windows: 256 MB RAM and 50 MB HDD Mac OS X: 512 MB RAM and 40 MB HDD• Computer should be switched on3.2 Connecting your chargerConnect the power adapter of the charger to a standard wall outlet.3.3 Charging your handset2 rechargeable batteries are already inserted in your handset.Remove the battery pull tab from the handset back.Place the handset on the charger for charging.Note Charge the handset(s) for 14 hours before initial use!NoteHandset may get warm during initial charge. This is normal. The handset may take a few seconds to power up.3.3.1 Replacing the batteriesRemove the battery cover and replace the batteries.Slide the battery door firmly into place.Caution Never use non-rechargeable batteries Caution Check the battery polarity when inserting. Incorrect polarity may damage the product.3.4 Positioning the base stationThe position in which you place the base station can have an affect on the range and performance of your product. Avoid placing the base station too close to large metal objects such as filing cabinets, radiators or electrical appliances. This can impair the range and sound quality. Buildings with thick internal and external walls may impair transmission of signals to and from the base station. Note Your base station needs no external power. Power is supplied by the computer through the USB cable.3.5 Checking the signal strengthThe signal icon indicates the link status between your handset and the base station. A steady icon means your handset and the base station are linked. A flashing icon means your handset and the base station are not linked. If you move too far away from the base station while you are on the phone, you will hear warning tones notifying you that your handset is almost 11212

13Getting Startedout of range - lost link. Take your handset closer to the base station or your call will be cut off shortly after the warning.NoteIf your handset has lost link, you will not be able to make or receive any calls. You will also not be able to carry out many of the phone’s functions and features.3.6 Checking the battery levelThe battery icon displays the current battery level. = 100% full = 60% full = 30% full = Empty. Require charging.Your handset may power down shortly if it is not charged after the battery is empty. If you are on the phone when the battery is nearly empty, you will hear warning tones. Your call may be cut off shortly after the warning.3.7 Installing softwareBefore using your phone, you need to install the software provided on the enclosed CD. You can choose Automatic or Custom installation. Insert the installation CD into a CD-ROM (or DVD-ROM) drive on your computer. The installation program will start automatically.NoteIf the installation program for Windows does not start automatically:1. Under Windows Vista, click the Windows icon. Click Computer. Under Windows XP, click Start. Click My Computer.Under Windows 2000, click My Computer at desktop.2. Navigate to the CD-ROM (or DVD-ROM) drive.3. Double-click Wizard.exe.NoteIf the installation program for Mac OS X does not start automatically: 1. Click Go in the menu bar. Select Computer. 2. Click VOIP251 CD icon. 3. Double-click VOIP251.dmg.Follow the instructions on the screen. You will be asked to plug the base station into your computer during the installation.Eject the installation CD after installation completes.NoteIf your computer is running Windows 2000, you may need to restart your computer to complete the installation.3.8 Setting up for the first timeWindowsMake sure that the phone is directly connected to a USB slot on your computer.If this is your first installation, the VOIP software may be launched automatically. It depends on your selection during installation.NoteConnection status. When the software is running, a tray icon displays at the bottom right corner of your desktop.If the software is not running, start the VOIP251 software by double clicking the shortcut icon created on your desktop.Start Skype if the VOIP251 software has not started Skype for you.Log in to your Skype account.If this is your first time running the VOIP251 software, you will see the pop-up message Another program wants to use Skype. Select Allow this program to use Skype and click OK.123123456

14 Getting StartedTipIf you don’t have a Skype account, you can find details on how to create one at http://www.skype.com.TipQuit software. Right click the tray icon, and select Quit. Note that you cannot make or receive any calls if the software is not running.Mac OS XMake sure that the phone is directly connected to a USB slot on your computer.Click Go in the menu bar and select Computer. Select the Applications folder and double-click VOIP251.NoteConnection status. When the software is running, a VOIP251 icon appears in your dock.Start Skype if the VOIP251 software has not started Skype for you.Log in to your Skype account.If this is your first time running the VOIP251 software, you will see the pop-up message Another application wants to use Skype. Select Allow this application to use Skype and click OK.TipIf you don’t have a Skype account, you can find details on how to create one at http://www.skype.com.TipQuit software. Click VOIP251 in the menu bar. Select Quit VOIP251. Note that you cannot make or receive any calls if the software is not running.3.9 Checking Skype connection statusThis option allows you to check if Skype is running properly.3.9.1 From your computerWindowsDouble-click the tray icon. In the VOIP251 Phone Settings window, select About.If VOIP251 - OK is displayed in the VOIP251 Phone textbox, the connection is normal. Otherwise, correct the problem according to the displayed status.TipYou can also check your connection status by looking at the colour of the tray icon:• = Skype is online and you are logged in. • = The base is connected but Skype is offline or you are not logged in.• = The base is disconnected. • No icon = VOIP251 software is not running.Mac OS XClick the VOIP251 icon in the dock. Click VOIP251 in the menu bar. Select About.If VOIP251 - OK is displayed in the VOIP251 Phone textbox, the connection is normal. Otherwise, correct the problem according to the displayed status. 3.9.2 From your handsetYour handset gives you a visual indication if Skype or the VOIP251 software is not running properly.• The handset is linked with the base station and the VOIP251 software is running, but Skype is 12345123123

15Getting Startednot running or you are not logged in. The tray icon is grey.• The handset is linked with the base station but the VOIP251 software is not running. The tray icon is not displayed.3.10 Auto power offFor your phone to work properly, your computer should be switched on and Skype should be running.In order to conserve battery life if your base station is disconnected or your computer is switched off, your handset will indicate SEARCHING for 30 minutes. Then, it will be switched off. To switch your handset ON, press e or place it on the charger. NoteYour handset will not switch off automatically if it is on the charger.3.11 What is standby mode?Your phone is in standby mode when it is idle. The standby screen displays the handset name and number, Skype user status, time, signal icon and battery icon.3.12 Switching your handset on/off3.12.1 Switching on your handsetPress e. The handset may take a few seconds to power up.3.12.2 Switching off your handsetPress and hold e. NoteYour handset cannot receive any calls if there is no power.11

16 Contact List4 Contact ListYour phone can retrieve contacts from the contact list on Skype.4.1 Viewing the contact listPress d. Select SKYPE and press r. Select CONTACT and press r.ORPress s. Scroll to the contact you want.NoteContact list empty. If there are no contacts in the contact list, EMPTY will be displayed.NoteIf the name contains non-latin characters, the contact’s Skype name will be displayed instead.4.1.1 Skype status iconThe status icon indicates the Skype status of each contact in the contact list.4.1.2 Searching a contactYou can search your contacts using the alphanumeric mode or by scrolling the list.4.1.2.1 Search by scrollingPress u or d to scroll to the contact you want. Press and hold u or d to start auto-scroll. Release to stop scrolling.4.1.2.2 Search by first letterWhile the contact list is opened, enter the first letter of a contact using the keypad to search. For example, to search the contact “Sam”, press 7 four times. The first contact that begins with the letter S will be selected. 4.2 Making a call from the contact listSee “Calling from contact list” on page 17.4.3 Changing the sorting methodThis setting changes how contacts are sorted in the contact list, either by Skype status or following alphanumeric order. Press d.Select SKYPE and press r. Select SORTING and press r. Select the new setting. Press r. • The setting is saved. Icon Skype statusOnline, SkypeMe, Call ForwardingAwayNot Available, Do Not DisturbOffline, Invisible, Not Authorized, Blocked(no icon) SkypeOut121121234

17Call5CallYour phone supports Skype, SkypeOut and SkypeIn calls. NoteEmergency call. This phone is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. See page 38 for more details.5.1 Making a callThis section describes the different ways to make a call.NoteSignal strength. Check the signal strength before making a call and during a call. See “Checking the signal strength” on page 12.5.1.1 Calling from contact listFor details on the contact list, see “Contact List” on page 16. Press s during standby mode.Select the contact you want to call.Press r to dial out the call. The S icon and call timer are displayed. NoteCall timer. The call timer displays the talk time of your current call.5.1.2 Calling from the call logYour phone displays incoming, outgoing and missed calls. For details, see “Call Log” on page 20.Press r during standby mode.Select a call record. Press r to dial out the call. The S icon and call timer are displayed.5.1.3 Calling SkypeOutNoteSkype credit. You need to purchase Skype credit to make SkypeOut calls. NOT SUBSCRIBED will be displayed on the handset if you have no credit. For details, visit the SkypeOut website at http://www.skype.com/store/buy/skypeout.html. Enter the phone number. The phone number shall include +, the international calling code, area code, and subscriber number.Press r to dial out the call. The S icon is displayed.TipTo insert +, press and hold 0.TipTo clear a digit, press e. NoteLow battery. During a call, you will hear warning tones if your handset is almost out of battery. Charge your handset or your call may soon be cut off. See “Checking the battery level” on page 13.5.2 Ending a callPress e. LAST CALL is displayed along with the total time of your call. TipAuto hang-up. Place the handset on the charger to end the call automatically. See “Auto hang-up” on page 28.5.3 Answering a callWhen you receive a call, your phone rings and the S icon blinks. Press r to answer the call.123123121

18 Call5.4 Rejecting a callWhen a call comes in, you can reject the call by pressing e.5.5 Turning off the ringerYou can turn off the ringer for incoming calls. Press and hold # during standby mode or when the phone is ringing. is displayed on the screen. For details on the ringer setting, see “Setting your handset’s ring volume” on page 27.5.6 During a callThis section describes the features that are available during a call.5.6.1 Holding and resuming a callPress r to hold the call. ON HOLD and the icon are displayed. • Voice communication is paused.Press r again to resume the call. • Voice communication is resumed.NoteYou are unable to hear the opposite party talkingwhen the call is put on hold.5.6.2 Muting the microphoneThe mute feature allows you to speak to someone in the house privately.Press m during a call. MUTE and the icon are displayed. The other party cannot hear you, but you can still hear his voice.Press m again to un-mute the microphone. You can now communicate with the caller.5.6.3 Adjusting the earpiece volumePress u or d to adjust the volume during a call. There are 5 volume levels.TipYou can also adjust the earpiece volume from your computer. See page 34. 5.6.4 Using the speakerPress i during a call to turn the speaker on. The icon is displayed. Press i again to turn the speaker off. TipAdjust speaker volume. Press u or d during a call to adjust the speaker volume. 5.6.5 Making additional callsDuring a call, you can make other calls.Press s.Select the contact you want to call.Press r. The call is made to the contact. The previous call is put on hold and the icon is displayed.When the call is established, repeat steps 1-3 to make more calls. Other calls are put on hold.11212111234

19CallTipSkypeOut. You can dial a SkypeOut number even if you are already on a call. See “Calling SkypeOut” on page 17.TipEnding additional calls. Press e to end the current call. Press r to resume the previous call.5.6.6 Answering additional callsDuring a call, you will hear a call waiting tone and the name of the caller will be displayed to notify you that there is another incoming call. Press r to answer the call. Other calls are put on hold and the icon is displayed.TipToggling. Press r to toggle between calls. The current call is put on hold and you are reconnected to the previous call. TipCombining calls. Press and hold r to combine up to 9 existing calls into a conference call. See “Conference Calls” on page 21.1

20 Call Log6Call LogYour phone can retrieve call log records from Skype, including all incoming, outgoing and missed calls. The call log includes information of the caller name (or CONFERENCE for conference calls), date and time.6.1 Viewing the call recordsPress r when the handset is in standby mode. All call records are displayed.ORPress d. Select SKYPE and press r. Select CALL LOG, then select the type of record you want to view. Press r.Scroll to the call record you want.NoteCall log empty. If there are no records in the call log, EMPTY will be displayed.6.2 Making a callTo return or redial a call, see “Calling from the call log” on page 17.Icon CallIncomingOutgoingMissed12

21Conference Calls7 Conference CallsA conference call is a conversation between the handset and up to 9 Skype contacts. You can make additional calls, including SkypeOut, while you are on a conference call. 7.1 Making a conference callPress s.Scroll to the first contact you want to call.Press *. A star icon appears next to the contact.TipPress * again and the star icon will disappear. The contact will not be included as a conference participant.Repeat steps 2 and 3 to select more contacts.Press r. CONFERENCE is displayed and a conference call is made to all the contacts you selected.7.2 Adding more contacts to a callPress s during a call.Scroll to a contact you want to add.ORDial a SkypeOut number (see page 17).Press *. A star icon appears next to the contact.Repeat steps 2 and 3 to select more contacts.Press r. CONFERENCE is displayed and a conference call is made joining all the contacts you selected to the existing call.7.3 Making and receiving additional callsDuring a conference call you can still make and receive other calls. All contacts participating in the conference call will be put on hold. See page 18 for details. NoteThe total number of contacts for the conference and additional calls cannot be greater than 9.7.4 Ending a conference callPress e. If you created the conference call, all calls will end. If you are only a participant, only your call will end and the conference will continue without you.123451234561

22 Intercom8 IntercomAn intercom call is a call to another handset that shares the same base station. Up to 4 VOIP251 handsets can share the same base station.8.1 Calling another handsetPress and hold i.NoteIf there is only 1 handset registered to the base, NOT AVAILABLE is displayed for 3 seconds. Select the handset number you want. Press r.Note If there are only 2 handsets registered to the base, you can make an intercom call simply by pressing and holding i.The icon is displayed. Wait for the other party to answer your call. Press e to cancel or end the intercom call. 8.2 Transferring a callPress and hold i during a call. • The external call is put on hold. NoteIf there is only 1 handset registered to the base, NOT AVAILABLE is displayed for 3 seconds. Your call will not be put on hold.Select the handset number you want. Press r.NoteIf there are only 2 handsets registered to the base, you can make an intercom call simply by pressing and holding i.The S and icons are displayed. Wait for the other party to answer your call. Your call is transferred to the other handset. The other handset now displays the contact name or SkypeOut number and the call timer. Your handset hangs up automatically. 12341234

23Call Transfer9 Call TransferYou can transfer Skype call(s) between your handset and your computer.9.1 Enabling call transferWindowsOpen the “VOIP251 Phone Settings” window and select the Audio Settings tab. Under PC Skype Audio Settings, check the “Authorize Skype call from computer” box. Select a device from the Earpiece Device and Microphone Device drop down menus. Click Apply.Transfer Call is now available in the tray icon menu.NoteThe “Authorize Skype call from computer” box must be checked in order for you to use the computer’s audio device. Mac OS XOpen the “VOIP251 Phone Settings” window and select the Audio Settings tab.Under Mac Skype Audio Settings, check the “Authorize Skype call from computer” box. Select a device from the Earpiece Device and Microphone Device drop down menus.Transfer Call is now available in the VOIP251 menu.NoteThe “Authorize Skype call from computer” box must be checked in order for you to use the computer’s audio device. 9.2 Transfer to computerDuring a call, press and hold 4 on your handset.TRANSFER is displayed on the handset. A dialogue box with a transfer confirmation request displays on your computer.Click OK on your computer. You can continue the call using your computer’s audio 12341231234

24 Call Transferdevice. Your handset returns to standby mode and the S icon flashes.9.3 Transfer to handsetWindowsDuring a call taken on your computer, right click the tray icon. Select Transfer Call. Your handset rings. COMPUTER is displayed on the handset and the S icon flashes.Mac OS XDuring a call taken on your computer, click VOIP251 in the menu bar. Select Transfer Call. Your handset rings. COMPUTER is displayed on the handset and the S icon flashes.Then, Press r. You can continue the call with your handset.TipCancel transfer. When your computer is transferring a call to the handset, the pop up message Transfer call in progress appears. Click Cancel to stop the transfer.NoteYou will not be able to make a Skype call from your handset while a call is in progress on your computer. If you press r, BUSY will be displayed.112

26 Skype ToolsPress r to play the voicemail.TipChange volume. While a voicemail is playing, you can press u or d to adjust the earpiece volume.TipStop voicemail. Press e to stop voicemail playback. Press e again to return to standby.10.5 SortingYou can sort your contacts by Skype status or alphanumerical order. See page 16 for details.10.6 Call forwardYour phone supports Skype Call Forwarding. You can have Skype calls redirected to another number when you are not online. Visit the Skype website at www.skype.com to learn more about how to subscribe to call forwarding.10.6.1 Activating/Deactivating call forwardingPress d.Select SKYPE and press r. Select CALL FORWD and press r.Select the new setting. Press r. Your calls will be forwarded to the number you have selected via the Skype website.10.7 ServiceYou can check your Skype credit balance and subscription. To purchase Skype credits or change your subscription, go to www.skype.com.10.7.1 Checking your skype creditsPress d.Select SKYPE and press r. Select SERVICE and press r. Select CREDITS. Press r. The currency and credit balance is displayed.10.7.2 Checking your skypein subscriptionPress d.Select SKYPE and press r. Select SERVICE and press r. Select SKYPEIN. Press r. Your subscription status is displayed.10.7.3 Checking your voicemail subscriptionPress d.Select SKYPE and press r. Select SERVICE and press r. Select VOICEMAIL.Press r. Your subscription status is displayed.31234123412341234

27Setting Options11 Setting OptionsYou can customize your phone using these options. In standby mode:Press d. Select SETTING.TipUse u or d to navigate the menus.11.1 Setting your handset’s ring toneYou can choose from 10 different ringer melodies. Press d.Select SETTING and press r. Select RING TONE and press r.Select the new setting. Press r. • The setting is saved. 11.2 Setting your handset’s ring volumeYour handset has 5 ringer volume levels plus silent mode. Press d. Select SETTING and press r. Select RING VOL and press r.Select the new setting. Press r. • The setting is saved. TipSilent mode. Press and hold # to enable silent mode. No tone will be emitted from the handset. Press and hold # again to return to the previous volume setting.11.3 Setting the key toneKey tone is the sound you hear when you press a key on the handset. Press d. Select SETTING and press r. Select KEY TONE and press r.Select the new setting. Press r. • The setting is saved. NoteDisable silent mode. Silent mode is disabled if you change the key tone or ringer volume setting.11.4 Setting the backlightPress d.Select SETTING and press r. Select BACKLIGHT and press r.Select the new setting. Press r. • The setting is saved. 11.5 Setting the screen contrast levelPress d.Select SETTING and press r. Select CONTRAST and press r.Select the new setting. The contrast changes dynamically, allowing you to see the new setting before you save it.Press r. • The setting is saved. 11.6 Naming your handsetEach handset can have its own name. The name displays on the screen during standby mode. Press d.Select SETTING and press r. Select HS NAME and press r.Enter or edit the name. Use e to make corrections. Press r. • The setting is saved. TipYour handset’s name can be up to 8 characters long. For details on entering text and numbers, see page 37.11.7 Auto pick-upAuto pick-up enables you to answer an incoming call by picking up the handset from the charger. You do not need to press a key to answer the call.1212341234123412341234512345

28 Setting Options11.7.1 Activating/Deactivating auto pick-upPress d.Select SETTING and press r. Select PICK-UP and press r.Select the new setting. Press r. • The setting is saved. 11.8 Auto hang-upAuto hang-up allows you to end a call by placing the handset on the charger. You do not need to press a key to end the call. 11.8.1 Activating/Deactivating auto hang-upPress d.Select SETTING and press r. Select HANG-UP and press r.Select the new setting. Press r. • The setting is saved. 12341234

29Advanced Settings12 Advanced Settings12.1 Registering another handsetYou can register up to 4 handsets to your base station. To register an extra handset, use the CD that comes with the extra handset packaging. Follow the instructions in this section only if the extra handset CD has been lost. NoteIf UNREGISTER is displayed on your handset, follow the steps below.WindowsOpen the VOIP251 Phone Settings window and select the Registration tab.Mac OS XOpen the VOIP251 Phone Settings window and select the Registration tab.Then, Click Start Registration. The base station enters registration mode.Press d on your handset.Select ADVANCED and press r. Select REGISTER and press r. Your handset starts searching for the base station. Registration shall be completed within 60 seconds. The base station automatically assigns your handset a number. NoteEach handset can be registered to one base at a time. If you attempt to register to additional base stations, the new registration will overwrite the old one. 12.2 Restoring default settingsThe default settings are the original factory settings for your phone. You can restore your phone settings to the factory default. Press d.Select ADVANCED and press r. Select RESET and press r.The handset displays a confirmation request. Press r to confirm. • All settings have been reset.NoteAfter reset, the handset displays DONE for 3 seconds and then returns to the RESET menu. To see a list of default settings, refer to“Default (pre-programmed) settings” on page 38. 12341234

30 Emergency Management13 Emergency ManagementSkype cannot dial out emergency calls. If you try to dial out an emergency number, NO SUPPORT EMERGENCY will be displayed on your handset and a warning beep will be heard to notify you that you cannot make the call. NoteSkype is not a replacement for your ordinary phone. Make sure you have alternate arrangements for emergency calling.

31Extra Features14 Extra FeaturesDiscover and explore the additional features your phone offers! Find out how these features can benefit you and help you make the most of your phone.14.1 Keypad lockYou can lock the keypad to prevent accidental presses on the handset while you are carrying it around.14.1.1 Locking/unlocking the keypadPress and hold * to lock the keypad. LOCKED and the icon displays. Press and hold * again to unlock the keypad. NoteMaking calls. You will not be able to make any calls when the keypad is locked.1

32 Phone Settings15 Phone SettingsThese are the settings available through the PC application. To start configuring your phone:WindowsDouble-click the tray icon at the bottom right corner of your screen to open the VOIP251 Phone Settings window.ORRight-click the tray icon and select one of the following options: • Transfer Call•General Options• Audio Settings• Registration• Alerts• Handset Locator•About• Check for Update Now• Help• QuitMac OS XClick on the VOIP251 icon in the dock.Click on VOIP251 in the menu bar and select one of the following options:• About VOIP251• Transfer Call•General Options• Audio Settings• Registration• Alerts• Handset Locator•About• Check for Update Now•Help•Services• Hide VOIP251• Hide Others• Show All• Quit VOIP25115.1 General optionsWindowsOpen the VOIP251 Phone Settings window and select the General Options tab.The following settings are available:1212

33Phone SettingsMac OS XOpen the VOIP251 Phone Settings window and select the General Options tab.The following settings are available:15.1.1 Auto start application When the box is checked, the VOIP251 software will automatically run when you start your computer. 15.1.2 Auto start SkypeWhen the box is checked, Skype will automatically start when the VOIP251 base station is plugged into your computer.15.1.3 Language selectionWindowsChoose a language from the pull down menu under Language Selection. Click Apply. • The setting is saved.Mac OS XYour VOIP251 handset and software follow the current language setting on your computer. If you want to change the VOIP251 display language, you will need to change your computer setting.15.1.4 Ring computer speakerWhen the box is checked, your computer’s speaker will ring when you receive a Skype call. NoteComputer Ringer. You can only enable the computer ringer when Skype is available.15.1.5 Auto Do Not DisturbYou can set your Skype status to automatically change to Do Not Disturb when there are 2 or more calls. When the box is checked, the feature is enabled.15.2 Audio settingsWindowsOpen the VOIP251 Phone Settings window and select the Audio Settings tab.The following settings are available:12

34 Phone SettingsMac OS XOpen the VOIP251 Phone Settings window and select the Audio Settings tab.The following settings are available:15.2.1 VOIP251 Phone Audio SettingsYou can choose the audio device that will be used when you take calls on your phone. WindowsSelect a device from the Earpiece Device and Microphone Device drop down menus. Click Apply.Mac OS XSelect a device from the Earpiece Device and Microphone Device drop down menus. 15.2.2 VOIP251 phone volume adjustmentAdjust the Earpiece Volume bar to change the earpiece volume of your phone.NoteWhen the bar is moved to the lowest position, the earpiece is muted.TipAdjust earpiece volume. You can also press u or d on the handset to adjust the earpiece volume during a call or while listening to a voicemail.15.2.3 Skype Audio SettingsYou can choose the audio device that will be used when you take calls on your computer. See page 23 for details.TipDefault audio settings. You can select the default audio device for other applications on your computer. Click Advanced. Your computer’s audio device window will open and you can make changes to the settings. 15.3 RegistrationYou can register additional handsets to your base station. See “Registering another handset” on page 29.15.4 AlertsWindowsOpen the VOIP251 Phone Settings window and select the Alerts tab.The following settings are available:121

35Phone SettingsMac OS XOpen the VOIP251 Phone Settings window and select the Alerts tab.The following settings are available:15.4.1 Chat alertWhen the box is checked, your handset will emit an alert tone when a chat message is received on Skype. The name of the contact will be displayed.15.4.2 Online alertYou can select contacts so that you will be notified when they become available from offline status. You can choose to be notified once only or whenever a contact comes online. 15.4.3 Selecting contactsUnder Online Alert, select contacts from the list on the left. Click Add under the Permanent Alert or One Time Alert list. The contacts are moved to the list you have chosen. NoteMaximum number of contacts. You can select a maximum of 10 contacts for each type of alert.TipAlert timer. When there are contacts in the One Time Alert list, you can set the timer for up to 24 hours. The list resets to empty when the timer expires. The Permanent Alert list is not affected.TipRemove contacts. You can remove contacts by selecting them in the Permanent or One Time Alert lists. Click Remove.15.4.4 Receiving an online alert from your computerWhen a contact you selected becomes available, you will hear an alert tone from the handset. The name of the contact will be displayed on the handset for 10 seconds.You can do the following once you received an online alert:Press r to make a call to the contact OR Press e to return to standby mode.15.5 AboutWindowsOpen the VOIP251 Phone Settings window and select the About tab.1212

36 Phone SettingsMac OS XOpen the VOIP251 Phone Settings window and select the About tab.You can read information about your phone, including connection status and the software version you currently have installed. For details on how to check your connection status, see page 14. 15.6 Handset locatorWindowsRight click the tray icon and select Handset Locator. All handsets emit a paging tone. STOP HS LOCATOR is displayed. Right click on the tray icon and select Stop Handset Locator to stop the paging. Mac OS XClick the VOIP251 icon in the dock. Click VOIP251 in the menu bar. Select Handset Locator. All handsets emit a paging tone. STOP HS LOCATOR is displayed.Select Stop Handset Locator in the menu bar to stop the paging. TipStop paging. You can also press e on the handset to stop the paging tone. Each handset can only stop paging for itself.15.7 Checking for updatesThe VOIP251 software automatically checks for updates every week. You can also check for updates yourself at any timeWindowsRight click the tray icon and select Check for Update Now. A confirmation screen will appear if updates are available. Click Yes to start download. Mac OS XClick the VOIP251 icon in the dock.Click VOIP251 in the menu bar and select Check for Update Now. A confirmation screen will appear if updates are available. Click Yes to start download. 15.8 HelpIf you need more help with your VOIP251, you can visit Philips online support.WindowsRight click the tray icon and select Help. The Philips support website opens in your default browser.Mac OS XClick the VOIP251 icon in the dock.Click VOIP251 in the menu bar and select Help. The Philips support website opens in your default browser.121231212312123

37Text and Numbers16 Text and NumbersYou can enter text and numbers for your handset name and other menu items. 16.1 Entering text and numbersFind the key with the character you want.Press it as many times as needed for the character you want.TipEditing. Use e to delete characters.Key Characters00+1space 12ABC23DE F 34GHI 45JKL56MNO67PQRS78TUV89WX Y Z 912

38 Appendix17 Appendix17.1 What is Skype™?Skype™ is a piece of software that allows you to make free calls.IMPORTANTNo Emergency Calls. Skype is not a replacement for your ordinary telephone and cannot be used for emergency calling.17.1.1Other Skype productsSkypeOut™SkypeOut is a way to call out from Skype to landlines and mobile phones. SkypeIn™ SkypeIn is a number your friends can use to call you from any phone. You answer in Skype. You can get numbers in one or more of the places offered and receive calls in Skype from anywhere in the world.Skype Voicemail™Skype Voicemail takes your calls when you are busy or offline.Skype Call ForwardingSkype Call Forwarding redirects your calls to a landline, mobile phone or another Skype name. For more information, visit www.skype.com.17.2 Default (pre-programmed) settings17.3 Phone specificationsGeneral Settings - ComputerAuto start PC application at Windows start up CheckedAuthorize Skype call from computer UncheckedEnable chat alert option CheckedContact online list EmptyGeneral Settings - HandsetContact sorting method Status (sorted by online status)Auto pick-up DisabledAuto hang-up EnabledDisplay Settings - ComputerLanguage EnglishDisplay Settings HandsetBacklight EnabledContrast Level 3Handset name PHILIPS Sound Settings - ComputerChat alert tone EnabledContact online alert tone EnabledSound Settings - HandsetSilent mode DisabledRinger melody Melody 1 Ringer volume Level 3Key tone EnabledItem SpecificationProduct name VOIP251Handset dimensions 46 x 163 x 33 mmHandset weight 140 g (with batteries)110 g (without batteries)Base station dimensions 76 x 97 x 22 mmBase station weight 90 g

39AppendixFrequency bands Europe: 1880-1900MHzSouth America: 1910-1930MHzNorth America (UPCS): 1920-1930MHzTaiwan: 1880-1895MHzNumber of channels North America (UPCS): 60 channelsTaiwan: 96 channelsOthers: 120 channelsRange 300 m open field, 50 m indoorConnection USBStandby time 150 hoursTalk time 10 hoursCharging time 12 hoursRechargeable battery cells 2 X AAA, NiMH 750 mAh

40 Troubleshooting18 Troubleshootingwww.philips.com/supportIn this chapter, you will find the most frequently asked questions and answers about your phone.ConnectionSignal icon flashing• The handset may be out of range. Move closer.• If the handset displays UNREGISTER, register the handset. See page 29.SoundNo parking tone• The handset may not be placed properly on the charger. Try again.• Charging contacts may be dirty. Disconnect the power supply first and then clean contacts with a damp cloth.• Disable silent mode. See page 27.Cannot hear the other party clearly/ earpiece too loud/quiet• Refer to page 34 for how to adjust the handset earpiece volume on your computer.Product behaviourHandset on the charger does not charge• Batteries may be defective. Purchase new ones from your dealer.• Check that the batteries are inserted correctly.• Make sure the handset is placed properly on the charger. The battery icon animates while charging.• Make sure that the charger power adapter is plugged into a wall outlet.• Make sure that the coaxial jack of the charger power adapter is plugged into your charger.• However, if your handset on the charger does not charge after running for a while, check for power loss or overcharge. (If your wall outlet has a switch, is it in the ON position?)No display• Check that the batteries are charged.• Check the power and phone connections.• Check that the handset is turned on.Bad audio (crackles, echo, etc.)• The handset may be nearly out of range. Move closer to the base station.• The phone may be receiving interference from nearby electrical appliances. Move the base station.• The phone may be at a location with thick walls. Move the base station.Handset does not ring• Check that the handset ringer is turned on. See page 27.• Check that the USB cable is connected properly.• Check that Skype online status is not Do Not Disturb.Contact list / User status display NOT AVAILABLE• The handset may be out of range. Move closer.• Check that your base station is connected to the computer.• Check if Skype is running on the computer. Start Skype if the VOIP251 software has not started Skype for you. • Check that the VOIP251 software is running on your computer.Cannot make SkypeOut calls• Enter + (press and hold 0) before the number to dial.• Check your account to see if you have enough credit.• Check that the handset is linked to the base station.NoteIf the above solutions do not help, remove the power from the handset, unplug the base station from the computer and restart Skype as well as the computer software. Wait for 15 minutes and try again.You can also visit our online help site at www.philips.com/support

43Index21 IndexAAuto Do Not Disturb 33Auto hang-up 28Auto pick-up 27BBacklight 27Base station 9Battery level 13CCall forward 26Call log, viewing 25Call transfer,enabling call transfer 23transfer to computer 23transfer to handset 24Call, answering 17ending 17holding 18making 17rejecting 18Calling from the call log 17Calling SkypeOut 17Calls, additional 18Conference call,adding contacts 21ending 21making 21Connection status 14Contact list,making a call from 16sorting 16viewing 16Contact online alert 35Contrast 27DDefault settings 38Default settings, restore 29EEarpiece volume, adjusting 18Emergency Management 30HHandset 8Handset locator 36Handset name 27Handset on/off 15Handset, registering 29IIcons 10Intercom,calling 22transfer 22KKey tone 27Keypad lock 31MMenus 10Mute 18PPC ringer 33RRing tone 27Ring volume 27SSignal strength 12Skype credits, checking 26Skype presence 25Skype, auto start 33Skypein subscription, checking 26Software,first time set up 13installing 13Speaker 18Standby mode 15TText and numbers, entering 37Troubleshooting 40UUpdates, checking 36VVoicemail 25Voicemail subscription, checking 26

Printed in ChinaCopyright © 2008 Koninklijke Philips Electronics N.V. All rights reserved.Trademarks are the property of Koninklijke Philips Electronics N.V. or their respective owners.Specifications are subject to change without notice.Document number: 3111 285 43791

THE RBRC© SEAL The RBRC© seal on the nickel metal hydride battery indicates that Philips Royal Electronics is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The RBRC© program provides a convenient alternative to placing used nickel metal hydride batteries in the trash or municipal waste, which may be illegal in your area. Philips’s participation in RBRC© makes it easy for you to drop off the spent battery at local retailers participating in the RBRC© program or at authorized Philips product service centers. Please call 1-800-8-BATTERY for information on the Ni-MH battery recycling and disposal bans/restrictions in your area. Philips’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources. RBRC© is a registered trademark of Rechargeable Battery Recycling Corporation. COMPLIANCE INFORMATION This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This device complies also with RSS-213 of Industry Canada. Notice: The term “IC.” before the certification number signifies that Industry Canada technical specifications were met. This certification means that the equipment meets certain radio communications and operational requirements. This class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. Caution Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Do not attempt to repair or modify this equipment. Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by the user to the equipment may render the equipment void in product warranty and compliance. This could also void the user’s authority to operate the equipment. Interference This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the distance between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experienced radio/TV technician for help. RF Radiation Exposure This equipment complies with FCC for an uncontrolled environment. This equipment and its antenna must be installed to provide a minimum separation distance of 20 centimeters from all persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. For body-worn operation, compliance is restricted to the belt clip supplied with this product. Use of other accessories may not ensure compliance with the RF exposure guidelines. Use of belt clip must maintain a separation distance of 3 mm between the back of the unit and the body of the user to ensure compliance. Noise Electrical pulse noise is present at one time or another. This is most intense during electrical storms. Certain kinds of electrical equipment, such as light dimmers, fluorescent bulbs, motors, fans, etc., also generate pulse noise. Because radio frequencies are susceptible to this, you may on occasion hear pulse noise through the receiver. This is usually only a minor annoyance and should not be interpreted as a defect of the unit. Privacy of Communications Privacy of communications may not be ensured when using this telephone. USB Cable included in this package must be used with this equipment to ensure compliance with the Class B FCC limit. Service Support Philips Accessories & Computer Peripherals North America1881 Route 46 WestLedgewood, NJ 07852Phone: (800) 233-8413 www.philips.com/support

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