Ascalade Technologies UB19R51 1.9GHZ USB PHONE User Manual VOIP251 IFU US EN

Ascalade Technologies, Inc. 1.9GHZ USB PHONE VOIP251 IFU US EN

USERS MANUAL

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Document DescriptionUSERS MANUAL
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Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize228.08kB (2850981 bits)
Date Submitted2008-02-22 00:00:00
Date Available2008-02-25 00:00:00
Creation Date2008-01-24 16:03:05
Producing SoftwareAcrobat Distiller 5.0 (Windows)
Document Lastmod2008-02-15 12:51:38
Document TitleVOIP251 IFU_US_EN.book
Document CreatorFrameMaker 7.1
Document Author: Pearly

Register your product and get support at
www.philips.com/welcome
VOIP251
US
Cordless Phone
Warning
Use only rechargeable batteries.
Charge the handset for 14 hours before use.
Table of contents
Important
3.5
Checking the signal strength
12
1.1
Terms and Conditions of Use
3.6
Checking the battery level
13
1.2
Power Requirements
3.7
Installing software
13
1.3
Safety Information
3.8
Setting up for the first time
13
1.4
Conformity
3.9
Checking Skype connection status
14
1.5
Recycling & disposal
3.10 Auto power off
15
1.6
Disposal instructions for batteries
3.11 What is standby mode?
15
1.7
Recycle your batteries
3.12 Switching your handset on/off
15
1.8
Packaging information
Contact List
16
1.9
Warranty
4.1
Viewing the contact list
16
4.2
Making a call from the contact list
16
4.3
Changing the sorting method
16
1.10 Electric, Magnetic and Electromagnetic
Fields (“EMF”)
Your VOIP251 Cordless Telephone 7
2.1
What’s in the box?
Call
17
2.2
What else you need
5.1
Making a call
17
2.3
The handset
5.2
Ending a call
17
2.4
The base station
5.3
Answering a call
17
2.5
Display icons
10
5.4
Rejecting a call
18
2.6
The menus
10
5.5
Turning off the ringer
18
5.6
During a call
18
Getting Started
12
3.1
Requirements
12
Call Log
20
3.2
Connecting your charger
12
6.1
Viewing the call records
20
3.3
Charging your handset
12
6.2
Making a call
20
3.4
Positioning the base station
12
Conference Calls
21
Table of contents
7.1
Making a conference call
21
11.3 Setting the key tone
27
7.2
Adding more contacts to a call
21
11.4 Setting the backlight
27
7.3
Making and receiving additional calls
21
11.5 Setting the screen contrast level
27
7.4
Ending a conference call
21
11.6 Naming your handset
27
Intercom
22
11.7 Auto pick-up
27
11.8 Auto hang-up
28
8.1
Calling another handset
22
8.2
Transferring a call
22
12
Advanced Settings
29
Call Transfer
23
12.1 Registering another handset
29
12.2 Restoring default settings
29
9.1
Enabling call transfer
23
9.2
Transfer to computer
23
13
Emergency Management
30
9.3
Transfer to handset
24
14
Extra Features
31
10
Skype Tools
25
10.1 Contact
25
10.2 Call Log
25
10.3 Presence
25
10.4 Voicemail
25
10.5 Sorting
26
10.6 Call forward
26
10.7 Service
26
14.1 Keypad lock
31
15
32
Phone Settings
15.1 General options
32
15.2 Audio settings
33
15.3 Registration
34
15.4 Alerts
34
15.5 About
35
15.6 Handset locator
36
27
15.7 Checking for updates
36
11.1 Setting your handset’s ring tone
27
15.8 Help
36
11.2 Setting your handset’s ring volume
27
16
37
11
Setting Options
Text and Numbers
Table of contents
16.1 Entering text and numbers
37
17
Appendix
38
17.1 What is Skype™?
38
17.2 Default (pre-programmed) settings
38
17.3 Phone specifications
38
18
Troubleshooting
40
19
The RBRC© seal
41
20
Compliance information
41
20.1 Caution
41
20.2 Interference
41
20.3 RF Radiation Exposure
42
20.4 Noise
42
20.5 Privacy of Communications
42
20.6 USB Cable
42
20.7 Service Support
42
21
43
Index
Table of contents
1
Important
Take time to read this user manual before you
use your phone. It contains important
information and notes regarding the operation of
your telephone.
1.1 Terms and Conditions of Use
No emergency calls on Skype. Skype is not a
replacement for your ordinary telephone and
can't be used for emergency calls. See Skype's
terms and conditions at www.skype.com/eula and
www.skype.com/tos.
The service will not work if there is a power cut
or broadband failure.
1.2 Power Requirements
The handset requires a power source of two
rechargeable NiMH batteries, size AAA 1.2V
750mAh (HR10/44).
Caution
In case of power failure, communication can be
lost.
This product requires an electrical supply of 120
volts AC. In case of power failure, the
communication can be lost. The Electrical network
is classified as hazardous. The only way to power
down the charger is to unplug the power supply
from the electrical outlet. Ensure that the electrical
outlet is always easily accessible. The voltage on
the network is classified as TNV-3
(Telecommunication Network Voltages), as
defined in the standard UL 60-950.
Handset Charger Adapter
Input: 100-240V 50/60Hz
Output: 7.5VDC 200mA
Caution
Use only the mains adapter supplied with this
equipment. Incorrect adapter polarity or voltage
can seriously damage the unit.
! Warning
RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. Never use nonrechargeable batteries. Use the recommended
type supplied with this product. NiMH batteries
must be disposed of in accordance with the
applicable waste disposal regulations.
! Warning
To avoid damage or malfunction:
• Use only the battery type listed in the
instruction manual. Do not use lithium or nonrechargeable batteries, as they can explode.
• Do not allow the charging contacts or the
battery to come into contact with metal
objects. These objects could create a short
circuit across the battery terminals that could
in turn cause the batteries or conductor to
overheat resulting in burns.
• Always use the cables provided with the
product.
1.3 Safety Information
To avoid damage or malfunction:
• Read and follow all warnings and instructions
marked on the product.
• Do not use this product near water, a laundry
tub, in a wet basement, or near a swimming pool.
• Do not allow the charger to come into contact
with liquids.
• Do not place this product on an unstable
surface. The product may fall and be damaged.
• This product should never be placed near or
over a radiator or heat register.
• Do not expose the phone to excessive heat
caused by direct sunlight.
• This product should be operated only from the
type of power source indicated on the label.
• Do not drop your phone or allow objects to
fall on your phone.
• Do not allow anything to rest on the power
cord. Do not locate this product where the
cord will be abused by people walking on it.
• Do not overload wall outlets and extension
cords as this can result in the risk of fire or
electric shock.
Important
• Avoid using a telephone during a storm or
severe weather with lightning. There may be a
risk of electric shock from lightning.
• Do not use this product to report a gas leak in
the vicinity of the leak.
• Do not use the product in places where there
are explosive hazards.
• Do not use this product near intensive care
medical equipment or by any people with
pacemakers.
• Due to the radio signals between base station
and handset, wearers of hearing aids may
experience interference in the form of a
humming noise.
• Active mobile phones in the vicinity may cause
interference.
• Do not let small metal objects come into
contact with the product. This can deteriorate
audio quality and damage the product.
• Do not use any cleaning agents containing
alcohol, ammonia, benzene or abrasives as
these may harm the set.
• Do not open the product as you could be
exposed to high voltages.
• Operating and storage temperatures:
- Operate in a place where the temperature is
always between 0 and 35º C (32 to 95º F).
- Store in a place where the temperature is
always between -20 and 45º C (-4 to 113º F).
- Battery life may be shortened in low
temperature conditions
1.5 Recycling & disposal
Disposal instructions for old products:
The purpose of the WEEE directive (Waste
Electrical and Electronic Equipment; 2002/96/EC)
is to ensure that products are recycled using best
available treatment, recovery and recycling
techniques to ensure human health and high
environmental protection.
Your product is designed and manufactured with
high quality materials and components, which can
be recycled and reused.
Do not dispose your old product in your general
household waste bin.
Find out about the local separate collection
system for electrical and electronic products
marked by this symbol.
Use one of the following disposal options:
• Dispose of the complete product (including its
cables, plugs and accessories) in the designated
WEEE collection facilities.
• If you purchase a replacement product, hand
your complete old product back to the retailer.
He should accept it as required by the WEEE
directive.
SAVE THESE INSTRUCTIONS
1.4 Conformity
Hereby, Philips Consumer Lifestyle declares that
this VOIP251 is in compliance with the essential
requirements and other relevant provisions of
Directive 1999/5/EC. The declaration of
conformity is available at: www.p4c.philips.com
Important
1.6 Disposal instructions for batteries
Batteries should not be disposed of with
general household waste.
1.7 Recycle your batteries
Do not dispose of your rechargeable batteries.
Call the toll free number 1-800-822-8837 to get
instructions on how to recycle your batteries.
1.8 Packaging information
Philips has marked the packaging with standard
symbols designed to promote the recycling and
appropriate disposal of your eventual waste.
A financial contribution has been paid to the
associated national recovery & recycling
system.
The labelled packaging material is recyclable.
1.9 Warranty
The warranty information is available on
www.philips.com/support.
1.10 Electric, Magnetic and
Electromagnetic Fields (“EMF”)
1 Philips Royal Electronics manufactures and
sells many consumer oriented products
which usually, as with any electronic
apparatus, have the ability to emit and receive
electromagnetic signals.
2 One of Philips’s leading Business Principles is
to take all necessary health and safety
precautions for our products, to comply with
all applicable legal requirements and to stay
well within the EMF standards applicable at
the time of production.
3 Philips is committed to developing, producing
and marketing products that cause no
adverse health effects.
4 Philips confirms that if its products are
handled properly for their intended use, they
are safe to use according to scientific
evidence available today.
5 Philips plays an active role in the development
of international EMF and safety standards,
enabling Philips to anticipate further
developments in standardization for early
integration in its products.
Important
2
Your VOIP251 Cordless Telephone
Congratulations on your purchase and welcome to Philips!
To fully benefit from the support that Philips offers, register your product at
www.philips.com/welcome.
2.1 What’s in the box?
Base Station and
0.9m USB cable
Handset x 1
Handset battery
Cover x 1
Charger
NiMH AAA
Battery x 2
Charger power
adapter
Installation CD
with User Manual
Quick Start
Guide
Additional
Belt clip
Assistance leaflet
Note
*Only the Skype version printed on the Installation CD is guaranteed full compatibility. New features
in upgraded Skype versions may not be available on VOIP251.
2.2 What else you need
• A desktop or laptop with free USB port
• Internet connection (broadband recommended)
• A free standard wall outlet
NEED MORE HELP?
• See the Frequently Asked Questions section in this user guide on page 40.
• Visit our online help www.philips.com/support
Your VOIP251 Cordless Telephone
Up Navigation and Presence key u
Scroll up menu
Increase receiver volume
Enter online status menu
2 Down Navigation and Menu key d
Scroll down menu
Decrease receiver volume
Access main menu
3 End and On / Off key e
End call
Exit menu
Clear digits
Stop voicemail playback
Power on/off the handset
4 Talk and OK key r
Make and answer calls
Hold, resume and toggle calls
Launch conference call
Play voicemail
Confirm a selection
Access call history
5 Skype key s
Open contact list
6 Digit keys
Dial digit and enter text
Press and hold 1 key to enter voicemail list
Press and hold 4 key to transfer call to
computer
Press and hold 0 key to enter +
7 Star and Keylock key *
Enter *
Select contacts for a conference call
Press and hold to lock/unlock keypad
8 Pound and Ringer Off key #
Enter #
Press and hold to enable / disable silent mode
9 Mute key m
Mute / un-mute microphone
10 Speaker and Intercom key i
Turn speaker on / off
Press and hold to make intercom call
2.3 The handset
Your VOIP251 Cordless Telephone
2.4 The base station
USB cable
The length of the cable can be customized up
to a length of 0.9m.
Refer to the figure below.
Base indicator
Slow Blinking (0.5 second intervals):
Indicates that:
- a call is in progress, OR
- the handset is being paged, OR
- the base station is in registration mode.
Fast Blinking (0.1 second intervals):
Indicates that the phone is receiving a call.
Steady On:
Indicates that the base station is connected to
computer.
Cover release
The length of the USB cable can be customized up
to a length of 0.9m.
Belt clip
Battery compartment
Remove battery cover to replace batteries.
Headset jack
Headset is sold separately.
Your VOIP251 Cordless Telephone
Squeeze the tabs together.
Lift off the back cover. Uncoil as much of the
cable as is needed.
2.5 Display icons
Each icon gives you a visual message about what
is happening on your handset.
Battery
2.6.2 Main menu structure
The table below describes the menu tree of your
phone.
SKYPE
CONTACT
CALL LOG
Skype call
MISSED
Voicemail indicator
INCOMING
Intercom
OUTGOING
PRESENCE
Hold
VOICEMAIL
Mute on
SORTING
Speaker on
STATUS
ALPHANUM
Silent mode on
CALL FORWD
ON
OFF
Keypad locked
SERVICE
Signal
CREDITS
SKYPEIN
Skype status
Focus indicator
ALL
VOICEMAIL
SETTING
RING TONE
Conference / new voicemail
marker
MELODY 1
...
MELODY 10
RING VOL
Call status
SILENT
...
More items below
LEVEL 5
More items above
KEY TONE
ON
OFF
2.6 The menus
Your phone offers a variety of features and
functions grouped in the menus. The menus
include the main menu, call log and contact list.
BACKLIGHT
ON
CONTRAST
LEVEL 1
OFF
...
LEVEL 5
HS NAME
PICK-UP
2.6.1 Browsing the main menu
The main menu includes the Skype, Setting and
Advanced menus.
• Short press d when the handset is in idle to
enter the main menu.
AUTO
MANUAL
HANG-UP
AUTO
MANUAL
ADVANCED
REGISTER
RESET
Tip
Use u or d to navigate the menus.
Tip
Quick Exit. Press and hold e to exit from any
menu instantly. All unconfirmed changes will not
be saved.
10
Your VOIP251 Cordless Telephone
2.6.3 Browsing the call log and contact list
• Short or long press r when the handset is in
idle to enter the call log.
• Short press s when the handset is in idle to
enter the contact list.
Your VOIP251 Cordless Telephone
11
3
Getting Started
3.1 Requirements
In order to use this phone, your computer should
meet the following requirements:
• Computer running Windows 2000, Windows
XP, Windows Vista, Mac OS X 10.3.9, 10.4.x
• 800 MHz processor
• Windows: 256 MB RAM and 50 MB HDD
Mac OS X: 512 MB RAM and 40 MB HDD
• Computer should be switched on
3.2 Connecting your charger
1 Connect the power adapter of the charger to
a standard wall outlet.
3.3 Charging your handset
2 rechargeable batteries are already inserted in
your handset.
1 Remove the battery pull tab from the handset
back.
2 Place the handset on the charger for charging.
Note
Charge the handset(s) for 14 hours before initial
use!
12
Note
Handset may get warm during initial charge. This
is normal. The handset may take a few seconds to
power up.
3.3.1 Replacing the batteries
1 Remove the battery cover and replace the
batteries.
2 Slide the battery door firmly into place.
Caution
Never use non-rechargeable batteries
Caution
Check the battery polarity when inserting.
Incorrect polarity may damage the product.
3.4 Positioning the base station
The position in which you place the base station
can have an affect on the range and performance of
your product. Avoid placing the base station too
close to large metal objects such as filing cabinets,
radiators or electrical appliances. This can impair
the range and sound quality. Buildings with thick
internal and external walls may impair transmission
of signals to and from the base station.
Note
Your base station needs no external power.
Power is supplied by the computer through the
USB cable.
3.5 Checking the signal strength
The signal icon indicates the link status
between your handset and the base station. A
steady icon means your handset and the base
station are linked. A flashing icon means your
handset and the base station are not linked.
If you move too far away from the base station
while you are on the phone, you will hear warning
tones notifying you that your handset is almost
Getting Started
out of range - lost link. Take your handset closer
to the base station or your call will be cut off
shortly after the warning.
Note
If your handset has lost link, you will not be able
to make or receive any calls. You will also not be
able to carry out many of the phone’s functions
and features.
3.6 Checking the battery level
The battery icon displays the current battery level.
= 100% full
= 60% full
= 30% full
= Empty. Require charging.
Your handset may power down shortly if it is not
charged after the battery is empty. If you are on
the phone when the battery is nearly empty, you
will hear warning tones. Your call may be cut off
shortly after the warning.
3.7 Installing software
Before using your phone, you need to install the
software provided on the enclosed CD. You can
choose Automatic or Custom installation.
1 Insert the installation CD into a CD-ROM (or
DVD-ROM) drive on your computer. The
installation program will start automatically.
Note
If the installation program for Windows does not
start automatically:
1. Under Windows Vista, click the Windows
icon. Click Computer.
Under Windows XP, click Start. Click My
Computer.
Under Windows 2000, click My Computer at
desktop.
2. Navigate to the CD-ROM (or DVD-ROM)
drive.
3. Double-click Wizard.exe.
Note
If the installation program for Mac OS X does not
start automatically:
1. Click Go in the menu bar. Select Computer.
2. Click VOIP251 CD icon.
Getting Started
3. Double-click VOIP251.dmg.
2 Follow the instructions on the screen. You
will be asked to plug the base station into
your computer during the installation.
3 Eject the installation CD after installation
completes.
Note
If your computer is running Windows 2000, you
may need to restart your computer to complete
the installation.
3.8 Setting up for the first time
Windows
1 Make sure that the phone is directly
connected to a USB slot on your computer.
2 If this is your first installation, the VOIP
software may be launched automatically. It
depends on your selection during installation.
Note
Connection status. When the software is
running, a tray icon
displays at the bottom
right corner of your desktop.
3 If the software is not running, start the
VOIP251 software by double clicking the
shortcut icon created on your desktop.
4 Start Skype if the VOIP251 software has not
started Skype for you.
5 Log in to your Skype account.
6 If this is your first time running the VOIP251
software, you will see the pop-up message
Another program wants to use Skype. Select
Allow this program to use Skype and click OK.
13
Tip
If you don’t have a Skype account, you can find details
on how to create one at http://www.skype.com.
Tip
Quit software. Click VOIP251 in the menu bar.
Select Quit VOIP251. Note that you cannot make
or receive any calls if the software is not running.
3.9 Checking Skype connection status
This option allows you to check if Skype is
running properly.
Tip
If you don’t have a Skype account, you can find
details on how to create one at
http://www.skype.com.
Tip
Quit software. Right click the tray icon, and
select Quit. Note that you cannot make or
receive any calls if the software is not running.
Mac OS X
1 Make sure that the phone is directly
connected to a USB slot on your computer.
2 Click Go in the menu bar and select
Computer. Select the Applications folder and
double-click VOIP251.
Note
Connection status. When the software is
running, a VOIP251 icon appears in your dock.
3 Start Skype if the VOIP251 software has not
started Skype for you.
4 Log in to your Skype account.
5 If this is your first time running the VOIP251
software, you will see the pop-up message
Another application wants to use Skype.
Select Allow this application to use Skype and
click OK.
3.9.1 From your computer
Windows
1 Double-click the tray icon.
2 In the VOIP251 Phone Settings window,
select About.
3 If VOIP251 - OK is displayed in the VOIP251
Phone textbox, the connection is normal.
Otherwise, correct the problem according to
the displayed status.
Tip
You can also check your connection status by
looking at the colour of the tray icon:
•
= Skype is online and you are logged in.
•
= The base is connected but Skype is offline
or you are not logged in.
•
= The base is disconnected.
• No icon = VOIP251 software is not running.
Mac OS X
1 Click the VOIP251 icon in the dock.
2 Click VOIP251 in the menu bar. Select About.
3 If VOIP251 - OK is displayed in the VOIP251
Phone textbox, the connection is normal.
Otherwise, correct the problem according to
the displayed status.
3.9.2 From your handset
Your handset gives you a visual indication if Skype
or the VOIP251 software is not running properly.
• The handset is linked with the base station and
the VOIP251 software is running, but Skype is
14
Getting Started
not running or you are not logged in. The tray
icon is grey.
3.12 Switching your handset on/off
3.12.1 Switching on your handset
1 Press e. The handset may take a few
seconds to power up.
• The handset is linked with the base station but
the VOIP251 software is not running. The tray
icon is not displayed.
3.12.2 Switching off your handset
1 Press and hold e.
Note
Your handset cannot receive any calls if there is
no power.
3.10 Auto power off
For your phone to work properly, your
computer should be switched on and Skype
should be running.
In order to conserve battery life if your base
station is disconnected or your computer is
switched off, your handset will indicate
SEARCHING for 30 minutes. Then, it will be
switched off.
To switch your handset ON, press e or place it
on the charger.
Note
Your handset will not switch off automatically if it
is on the charger.
3.11 What is standby mode?
Your phone is in standby mode when it is idle.
The standby screen displays the handset name
and number, Skype user status, time, signal icon
and battery icon.
Getting Started
15
4
Contact List
Your phone can retrieve contacts from the
contact list on Skype.
4.1 Viewing the contact list
1 Press d. Select SKYPE and press r.
Select CONTACT and press r.
OR
Press s.
2 Scroll to the contact you want.
Note
Contact list empty. If there are no contacts in
the contact list, EMPTY will be displayed.
Note
If the name contains non-latin characters, the
contact’s Skype name will be displayed instead.
4.1.1 Skype status icon
The status icon indicates the Skype status of each
contact in the contact list.
Icon
4.1.2.1 Search by scrolling
1 Press u or d to scroll to the contact you
want. Press and hold u or d to start autoscroll. Release to stop scrolling.
4.1.2.2 Search by first letter
1 While the contact list is opened, enter the
first letter of a contact using the keypad to
search. For example, to search the contact
“Sam”, press 7 four times.
2 The first contact that begins with the letter S
will be selected.
4.2 Making a call from the contact list
See “Calling from contact list” on page 17.
4.3 Changing the sorting method
This setting changes how contacts are sorted in
the contact list, either by Skype status or
following alphanumeric order.
1 Press d.
2 Select SKYPE and press r.
3 Select SORTING and press r.
4 Select the new setting. Press r.
• The setting is saved.
Skype status
Online, SkypeMe, Call Forwarding
Away
Not Available, Do Not Disturb
Offline, Invisible, Not Authorized,
Blocked
(no icon) SkypeOut
4.1.2 Searching a contact
You can search your contacts using the
alphanumeric mode or by scrolling the list.
16
Contact List
5
Call
Your phone supports Skype, SkypeOut and
SkypeIn calls.
Note
Emergency call. This phone is not designed for
making emergency phone calls when the power
fails. Alternative arrangements should be made
for access to emergency services. See page 38 for
more details.
5.1 Making a call
This section describes the different ways to make
a call.
Note
Signal strength. Check the signal strength before
making a call and during a call. See “Checking the
signal strength” on page 12.
5.1.1 Calling from contact list
For details on the contact list, see “Contact List”
on page 16.
1 Press s during standby mode.
2 Select the contact you want to call.
3 Press r to dial out the call. The S icon and
call timer are displayed.
5.1.3 Calling SkypeOut
Note
Skype credit. You need to purchase Skype credit
to make SkypeOut calls. NOT SUBSCRIBED will
be displayed on the handset if you have no credit.
For details, visit the SkypeOut website at
http://www.skype.com/store/buy/skypeout.html.
1 Enter the phone number. The phone number
shall include +, the international calling code,
area code, and subscriber number.
2 Press r to dial out the call. The S icon is
displayed.
Tip
To insert +, press and hold 0.
Tip
To clear a digit, press e.
Note
Low battery. During a call, you will hear warning
tones if your handset is almost out of battery.
Charge your handset or your call may soon be cut
off. See “Checking the battery level” on page 13.
5.2 Ending a call
1 Press e. LAST CALL is displayed along with
the total time of your call.
Note
Call timer. The call timer displays the talk time of
your current call.
5.1.2 Calling from the call log
Your phone displays incoming, outgoing and
missed calls. For details, see “Call Log” on
page 20.
1 Press r during standby mode.
2 Select a call record.
3 Press r to dial out the call. The S icon and
call timer are displayed.
Call
Tip
Auto hang-up. Place the handset on the charger
to end the call automatically. See “Auto hang-up”
on page 28.
5.3 Answering a call
When you receive a call, your phone rings and
the S icon blinks. Press r to answer the call.
17
5.4 Rejecting a call
When a call comes in, you can reject the call by
pressing e.
5.5 Turning off the ringer
You can turn off the ringer for incoming calls.
1 Press and hold # during standby mode or
when the phone is ringing.
is displayed on
the screen. For details on the ringer setting,
see “Setting your handset’s ring volume” on
page 27.
5.6 During a call
This section describes the features that are
available during a call.
5.6.1 Holding and resuming a call
1 Press r to hold the call. ON HOLD and the
icon are displayed.
• Voice communication is paused.
2 Press r again to resume the call.
• Voice communication is resumed.
Note
You are unable to hear the opposite party talking
when the call is put on hold.
5.6.2 Muting the microphone
The mute feature allows you to speak to
someone in the house privately.
icon
1 Press m during a call. MUTE and the
are displayed. The other party cannot hear
you, but you can still hear his voice.
18
2 Press m again to un-mute the microphone.
You can now communicate with the caller.
5.6.3 Adjusting the earpiece volume
1 Press u or d to adjust the volume during a
call. There are 5 volume levels.
Tip
You can also adjust the earpiece volume from
your computer. See page 34.
5.6.4 Using the speaker
1 Press i during a call to turn the speaker on.
The
icon is displayed. Press i again to
turn the speaker off.
Tip
Adjust speaker volume. Press u or d during a
call to adjust the speaker volume.
5.6.5 Making additional calls
During a call, you can make other calls.
1 Press s.
2 Select the contact you want to call.
3 Press r. The call is made to the contact.
The previous call is put on hold and the
icon is displayed.
4 When the call is established, repeat steps 1-3
to make more calls. Other calls are put on
hold.
Call
Tip
SkypeOut. You can dial a SkypeOut number even
if you are already on a call. See “Calling
SkypeOut” on page 17.
Tip
Ending additional calls. Press e to end the
current call. Press r to resume the previous
call.
5.6.6 Answering additional calls
During a call, you will hear a call waiting tone and
the name of the caller will be displayed to notify
you that there is another incoming call.
1 Press r to answer the call. Other calls are
put on hold and the
icon is displayed.
Tip
Toggling. Press r to toggle between calls. The
current call is put on hold and you are
reconnected to the previous call.
Tip
Combining calls. Press and hold r to combine
up to 9 existing calls into a conference call. See
“Conference Calls” on page 21.
Call
19
6
Call Log
Your phone can retrieve call log records from
Skype, including all incoming, outgoing and missed
calls.
Icon
Call
Incoming
Outgoing
Missed
The call log includes information of the caller
name (or CONFERENCE for conference calls),
date and time.
6.1 Viewing the call records
1 Press r when the handset is in standby
mode. All call records are displayed.
OR
Press d. Select SKYPE and press r.
Select CALL LOG, then select the type of
record you want to view. Press r.
2 Scroll to the call record you want.
Note
Call log empty. If there are no records in the call
log, EMPTY will be displayed.
6.2 Making a call
To return or redial a call, see “Calling from the
call log” on page 17.
20
Call Log
7
Conference Calls
A conference call is a conversation between the
handset and up to 9 Skype contacts. You can
make additional calls, including SkypeOut, while
you are on a conference call.
7.1 Making a conference call
1 Press s.
2 Scroll to the first contact you want to call.
icon appears next to the
3 Press *. A star
contact.
7.3 Making and receiving additional calls
During a conference call you can still make and
receive other calls. All contacts participating in
the conference call will be put on hold. See
page 18 for details.
Note
The total number of contacts for the conference
and additional calls cannot be greater than 9.
7.4 Ending a conference call
1 Press e. If you created the conference call,
all calls will end. If you are only a participant,
only your call will end and the conference will
continue without you.
Tip
Press * again and the star icon will disappear.
The contact will not be included as a conference
participant.
4 Repeat steps 2 and 3 to select more contacts.
5 Press r. CONFERENCE is displayed and a
conference call is made to all the contacts you
selected.
7.2 Adding more contacts to a call
1 Press s during a call.
2 Scroll to a contact you want to add.
OR
3 Dial a SkypeOut number (see page 17).
icon appears next to the
4 Press *. A star
contact.
5 Repeat steps 2 and 3 to select more contacts.
6 Press r. CONFERENCE is displayed and a
conference call is made joining all the
contacts you selected to the existing call.
Conference Calls
21
8
Intercom
icons are displayed. Wait for
3 The S and
the other party to answer your call.
An intercom call is a call to another handset that
shares the same base station. Up to 4 VOIP251
handsets can share the same base station.
8.1 Calling another handset
1 Press and hold i.
Note
If there is only 1 handset registered to the base,
NOT AVAILABLE is displayed for 3 seconds.
2 Select the handset number you want. Press
r.
4 Your call is transferred to the other handset.
The other handset now displays the contact
name or SkypeOut number and the call timer.
Your handset hangs up automatically.
Note
If there are only 2 handsets registered to the
base, you can make an intercom call simply by
pressing and holding i.
icon is displayed. Wait for the other
3 The
party to answer your call.
4 Press e to cancel or end the intercom call.
8.2 Transferring a call
1 Press and hold i during a call.
• The external call is put on hold.
Note
If there is only 1 handset registered to the base,
NOT AVAILABLE is displayed for 3 seconds.
Your call will not be put on hold.
2 Select the handset number you want. Press
r.
Note
If there are only 2 handsets registered to the
base, you can make an intercom call simply by
pressing and holding i.
22
Intercom
9
Call Transfer
Mac OS X
Open the “VOIP251 Phone Settings” window and
select the Audio Settings tab.
You can transfer Skype call(s) between your
handset and your computer.
9.1 Enabling call transfer
Windows
Open the “VOIP251 Phone Settings” window and
select the Audio Settings tab.
1 Under PC Skype Audio Settings, check the
“Authorize Skype call from computer” box.
2 Select a device from the Earpiece Device and
Microphone Device drop down menus.
3 Click Apply.
4 Transfer Call is now available in the tray icon
menu.
Note
The “Authorize Skype call from computer” box
must be checked in order for you to use the
computer’s audio device.
1 Under Mac Skype Audio Settings, check the
“Authorize Skype call from computer” box.
2 Select a device from the Earpiece Device and
Microphone Device drop down menus.
3 Transfer Call is now available in the VOIP251
menu.
Note
The “Authorize Skype call from computer” box
must be checked in order for you to use the
computer’s audio device.
9.2 Transfer to computer
1 During a call, press and hold 4 on your
handset.
2 TRANSFER is displayed on the handset.
3 A dialogue box with a transfer confirmation
request displays on your computer.
4 Click OK on your computer. You can
continue the call using your computer’s audio
Call Transfer
23
device. Your handset returns to standby
mode and the S icon flashes.
Note
You will not be able to make a Skype call from
your handset while a call is in progress on your
computer. If you press r, BUSY will be
displayed.
9.3 Transfer to handset
Windows
1 During a call taken on your computer, right
click the tray icon. Select Transfer Call. Your
handset rings. COMPUTER is displayed on
the handset and the S icon flashes.
Mac OS X
1 During a call taken on your computer, click
VOIP251 in the menu bar. Select Transfer
Call. Your handset rings. COMPUTER is
displayed on the handset and the S icon
flashes.
Then,
2 Press r. You can continue the call with your
handset.
Tip
Cancel transfer. When your computer is
transferring a call to the handset, the pop up
message Transfer call in progress appears. Click
Cancel to stop the transfer.
24
Call Transfer
10
Skype Tools
This section describes the Skype tools that you
can access from this phone.
In standby mode:
1 Press d.
2 Select SKYPE.
Tip
Use u or d to navigate the menus.
10.1 Contact
You can browse the contact list, view a contact’s
profile and make a Skype call.
10.1.1 Viewing the contact list
See “Contact List” on page 16 for details.
10.1.2 Viewing a contact’s profile
You can view a contact’s home, office and mobile
phone number.
From the contact list,
1 Scroll to the contact you want.
2 Press s. The contact’s home number is
displayed.
3 Press d to view the office and mobile
numbers.
4 Press s to return to the contact list.
10.2 Call Log
You can access records of all incoming, outgoing
and missed calls through the call log. See page 20
for details.
10.3 Presence
You can change your Skype status.
1 Press d. Select SKYPE and press r.
Select PRESENCE and press r.
OR
Press u.
2 Scroll to the Skype status you want.
Tip
Refer to page 16 for the meaning of each Skype
status icon.
3 Press r.
• The setting is saved.
10.4 Voicemail
Your phone supports Skype Voicemail™. You
can browse and listen to voicemails. Visit the
Skype website at www.skype.com to learn more
about how to subscribe to Skype Voicemail™.
Note
Skype credit. You need to purchase Skype credit
to use Voicemail. NOT SUBSCRIBED will be
displayed on the handset if you have no credit.
10.4.1 Retrieving a voicemail
On the handset, you see a blinking voicemail icon
when there are voicemail(s) not retrieved.
1 Press d. Select SKYPE and press r.
Select VOICEMAIL and press r
OR
Press and hold 1.
2 Select the voicemail record you want.
10.1.3 Making a call
See “Calling from contact list” on page 17 for
details.
Skype Tools
Tip
New voicemail.
is displayed next to new
voicemail records. If there is no voicemail,
EMPTY is displayed.
25
3 Press r to play the voicemail.
Tip
Change volume. While a voicemail is playing, you
can press u or d to adjust the earpiece volume.
Tip
Stop voicemail. Press e to stop voicemail
playback. Press e again to return to standby.
10.5 Sorting
You can sort your contacts by Skype status or
alphanumerical order. See page 16 for details.
10.6 Call forward
Your phone supports Skype Call Forwarding. You
can have Skype calls redirected to another
number when you are not online. Visit the Skype
website at www.skype.com to learn more about
how to subscribe to call forwarding.
10.7.2 Checking your skypein subscription
1 Press d.
2 Select SKYPE and press r.
3 Select SERVICE and press r. Select
SKYPEIN.
4 Press r. Your subscription status is
displayed.
10.7.3 Checking your voicemail
subscription
1 Press d.
2 Select SKYPE and press r.
3 Select SERVICE and press r. Select
VOICEMAIL.
4 Press r. Your subscription status is
displayed.
10.6.1 Activating/Deactivating call
forwarding
1 Press d.
2 Select SKYPE and press r.
3 Select CALL FORWD and press r.
4 Select the new setting. Press r. Your calls
will be forwarded to the number you have
selected via the Skype website.
10.7 Service
You can check your Skype credit balance and
subscription. To purchase Skype credits or
change your subscription, go to www.skype.com.
10.7.1 Checking your skype credits
1 Press d.
2 Select SKYPE and press r.
3 Select SERVICE and press r. Select
CREDITS.
4 Press r. The currency and credit balance is
displayed.
26
Skype Tools
11
Setting Options
Note
Disable silent mode. Silent mode is disabled if
you change the key tone or ringer volume setting.
You can customize your phone using these
options.
In standby mode:
1 Press d.
2 Select SETTING.
Tip
Use u or d to navigate the menus.
11.1 Setting your handset’s ring tone
You can choose from 10 different ringer
melodies.
1 Press d.
2 Select SETTING and press r.
3 Select RING TONE and press r.
4 Select the new setting. Press r.
• The setting is saved.
11.2 Setting your handset’s ring volume
Your handset has 5 ringer volume levels plus
silent mode.
1 Press d.
2 Select SETTING and press r.
3 Select RING VOL and press r.
4 Select the new setting. Press r.
• The setting is saved.
Tip
Silent mode. Press and hold # to enable silent
mode. No tone will be emitted from the handset.
Press and hold # again to return to the previous
volume setting.
11.3 Setting the key tone
Key tone is the sound you hear when you press a
key on the handset.
1 Press d.
2 Select SETTING and press r.
3 Select KEY TONE and press r.
4 Select the new setting. Press r.
• The setting is saved.
Setting Options
11.4 Setting the backlight
1 Press d.
2 Select SETTING and press r.
3 Select BACKLIGHT and press r.
4 Select the new setting. Press r.
• The setting is saved.
11.5 Setting the screen contrast level
1 Press d.
2 Select SETTING and press r.
3 Select CONTRAST and press r.
4 Select the new setting. The contrast changes
dynamically, allowing you to see the new
setting before you save it.
5 Press r.
• The setting is saved.
11.6 Naming your handset
Each handset can have its own name. The name
displays on the screen during standby mode.
1 Press d.
2 Select SETTING and press r.
3 Select HS NAME and press r.
4 Enter or edit the name. Use e to make
corrections.
5 Press r.
• The setting is saved.
Tip
Your handset’s name can be up to 8 characters
long. For details on entering text and numbers,
see page 37.
11.7 Auto pick-up
Auto pick-up enables you to answer an incoming
call by picking up the handset from the charger.
You do not need to press a key to answer the call.
27
11.7.1 Activating/Deactivating auto pick-up
1 Press d.
2 Select SETTING and press r.
3 Select PICK-UP and press r.
4 Select the new setting. Press r.
• The setting is saved.
11.8 Auto hang-up
Auto hang-up allows you to end a call by placing
the handset on the charger. You do not need to
press a key to end the call.
11.8.1 Activating/Deactivating auto hang-up
1 Press d.
2 Select SETTING and press r.
3 Select HANG-UP and press r.
4 Select the new setting. Press r.
• The setting is saved.
28
Setting Options
12
Advanced Settings
12.1 Registering another handset
You can register up to 4 handsets to your base
station. To register an extra handset, use the CD
that comes with the extra handset packaging.
Follow the instructions in this section only if the
extra handset CD has been lost.
Note
If UNREGISTER is displayed on your handset,
follow the steps below.
Windows
Open the VOIP251 Phone Settings window and
select the Registration tab.
Then,
1 Click Start Registration. The base station
enters registration mode.
2 Press d on your handset.
3 Select ADVANCED and press r.
4 Select REGISTER and press r.
Your handset starts searching for the base
station.
Registration shall be completed within 60
seconds. The base station automatically
assigns your handset a number.
Note
Each handset can be registered to one base at a
time. If you attempt to register to additional base
stations, the new registration will overwrite the
old one.
12.2 Restoring default settings
The default settings are the original factory
settings for your phone. You can restore your
phone settings to the factory default.
1 Press d.
2 Select ADVANCED and press r.
3 Select RESET and press r.
4 The handset displays a confirmation request.
Press r to confirm.
• All settings have been reset.
Note
After reset, the handset displays DONE for 3
seconds and then returns to the RESET menu.
Mac OS X
Open the VOIP251 Phone Settings window and
select the Registration tab.
Advanced Settings
To see a list of default settings, refer to“Default
(pre-programmed) settings” on page 38.
29
13
Emergency Management
Skype cannot dial out emergency calls. If you try
to dial out an emergency number, NO SUPPORT
EMERGENCY will be displayed on your handset
and a warning beep will be heard to notify you
that you cannot make the call.
Note
Skype is not a replacement for your ordinary
phone. Make sure you have alternate
arrangements for emergency calling.
30
Emergency Management
14
Extra Features
Discover and explore the additional features your
phone offers! Find out how these features can
benefit you and help you make the most of your
phone.
14.1 Keypad lock
You can lock the keypad to prevent accidental
presses on the handset while you are carrying it
around.
14.1.1 Locking/unlocking the keypad
1 Press and hold * to lock the keypad.
LOCKED and the
icon displays. Press and
hold * again to unlock the keypad.
Note
Making calls. You will not be able to make any
calls when the keypad is locked.
Extra Features
31
15
Phone Settings
These are the settings available through the PC
application. To start configuring your phone:
Windows
1 Double-click the tray icon at the bottom right
corner of your screen to open the VOIP251
Phone Settings window.
OR
2 Right-click the tray icon and select one of the
following options:
• Transfer Call
• General Options
• Audio Settings
• Registration
• Alerts
• Handset Locator
• About
• Check for Update Now
• Help
• Quit
•
•
•
•
•
•
•
Check for Update Now
Help
Services
Hide VOIP251
Hide Others
Show All
Quit VOIP251
15.1 General options
Windows
Open the VOIP251 Phone Settings window and
select the General Options tab.
The following settings are available:
Mac OS X
1 Click on the VOIP251 icon in the dock.
2 Click on VOIP251 in the menu bar and select
one of the following options:
• About VOIP251
• Transfer Call
• General Options
• Audio Settings
• Registration
• Alerts
• Handset Locator
• About
32
Phone Settings
Mac OS X
Open the VOIP251 Phone Settings window and
select the General Options tab.
The following settings are available:
15.1.4 Ring computer speaker
When the box is checked, your computer’s
speaker will ring when you receive a Skype call.
Note
Computer Ringer. You can only enable the
computer ringer when Skype is available.
15.1.5 Auto Do Not Disturb
You can set your Skype status to automatically
change to Do Not Disturb when there are 2 or
more calls. When the box is checked, the feature
is enabled.
15.1.1 Auto start application
When the box is checked, the VOIP251 software
will automatically run when you start your
computer.
15.2 Audio settings
Windows
Open the VOIP251 Phone Settings window and
select the Audio Settings tab.
The following settings are available:
15.1.2 Auto start Skype
When the box is checked, Skype will
automatically start when the VOIP251 base
station is plugged into your computer.
15.1.3 Language selection
Windows
1 Choose a language from the pull down menu
under Language Selection.
2 Click Apply.
• The setting is saved.
Mac OS X
Your VOIP251 handset and software follow the
current language setting on your computer. If you
want to change the VOIP251 display language,
you will need to change your computer setting.
Phone Settings
33
Mac OS X
Open the VOIP251 Phone Settings window and
select the Audio Settings tab.
The following settings are available:
15.2.3 Skype Audio Settings
You can choose the audio device that will be used
when you take calls on your computer. See
page 23 for details.
Tip
Default audio settings. You can select the default
audio device for other applications on your
computer. Click Advanced. Your computer’s
audio device window will open and you can make
changes to the settings.
15.3 Registration
You can register additional handsets to your base
station. See “Registering another handset” on
page 29.
15.2.1 VOIP251 Phone Audio Settings
You can choose the audio device that will be used
when you take calls on your phone.
Windows
1 Select a device from the Earpiece Device and
Microphone Device drop down menus.
2 Click Apply.
Mac OS X
1 Select a device from the Earpiece Device and
Microphone Device drop down menus.
15.4 Alerts
Windows
Open the VOIP251 Phone Settings window and
select the Alerts tab.
The following settings are available:
15.2.2 VOIP251 phone volume adjustment
Adjust the Earpiece Volume bar to change the
earpiece volume of your phone.
Note
When the bar is moved to the lowest position,
the earpiece is muted.
Tip
Adjust earpiece volume. You can also press u or
d on the handset to adjust the earpiece volume
during a call or while listening to a voicemail.
34
Phone Settings
Mac OS X
Open the VOIP251 Phone Settings window and
select the Alerts tab.
The following settings are available:
Tip
Alert timer. When there are contacts in the One
Time Alert list, you can set the timer for up to 24
hours. The list resets to empty when the timer
expires. The Permanent Alert list is not affected.
Tip
Remove contacts. You can remove contacts by
selecting them in the Permanent or One Time
Alert lists. Click Remove.
15.4.4 Receiving an online alert from your
computer
When a contact you selected becomes available,
you will hear an alert tone from the handset. The
name of the contact will be displayed on the
handset for 10 seconds.
15.4.1 Chat alert
When the box is checked, your handset will emit
an alert tone when a chat message is received on
Skype. The name of the contact will be displayed.
15.4.2 Online alert
You can select contacts so that you will be
notified when they become available from offline
status. You can choose to be notified once only
or whenever a contact comes online.
You can do the following once you received an
online alert:
1 Press r to make a call to the contact
OR
2 Press e to return to standby mode.
15.5 About
Windows
Open the VOIP251 Phone Settings window and
select the About tab.
15.4.3 Selecting contacts
1 Under Online Alert, select contacts from the
list on the left.
2 Click Add under the Permanent Alert or One
Time Alert list. The contacts are moved to
the list you have chosen.
Note
Maximum number of contacts. You can select a
maximum of 10 contacts for each type of alert.
Phone Settings
35
Mac OS X
Open the VOIP251 Phone Settings window and
select the About tab.
You can read information about your phone,
including connection status and the software
version you currently have installed. For details
on how to check your connection status, see
page 14.
15.6 Handset locator
Windows
1 Right click the tray icon and select Handset
Locator. All handsets emit a paging tone.
STOP HS LOCATOR is displayed.
2 Right click on the tray icon and select Stop
Handset Locator to stop the paging.
Mac OS X
1 Click the VOIP251 icon in the dock. Click
VOIP251 in the menu bar.
2 Select Handset Locator. All handsets emit a
paging tone. STOP HS LOCATOR is
displayed.
3 Select Stop Handset Locator in the menu bar
to stop the paging.
Tip
Stop paging. You can also press e on the
handset to stop the paging tone. Each handset can
only stop paging for itself.
36
15.7 Checking for updates
The VOIP251 software automatically checks for
updates every week. You can also check for
updates yourself at any time
Windows
1 Right click the tray icon and select Check for
Update Now.
2 A confirmation screen will appear if updates
are available. Click Yes to start download.
Mac OS X
1 Click the VOIP251 icon in the dock.
2 Click VOIP251 in the menu bar and select
Check for Update Now.
3 A confirmation screen will appear if updates
are available. Click Yes to start download.
15.8 Help
If you need more help with your VOIP251, you
can visit Philips online support.
Windows
1 Right click the tray icon and select Help.
2 The Philips support website opens in your
default browser.
Mac OS X
1 Click the VOIP251 icon in the dock.
2 Click VOIP251 in the menu bar and select
Help.
3 The Philips support website opens in your
default browser.
Phone Settings
16
Text and Numbers
You can enter text and numbers for your handset
name and other menu items.
16.1 Entering text and numbers
1 Find the key with the character you want.
2 Press it as many times as needed for the
character you want.
Key
Characters
space 1
A B
C 2
D E
G H I
K L
M N O 6
Q R S
T U V 8
W X Y Z 9
Tip
Editing. Use e to delete characters.
Text and Numbers
37
17
General Settings - Handset
Appendix
17.1 What is Skype™?
Skype™ is a piece of software that allows you to
make free calls.
IMPORTANT
No Emergency Calls. Skype is not a replacement
for your ordinary telephone and cannot be used
for emergency calling.
Contact sorting method
Status
(sorted by
online
status)
Auto pick-up
Disabled
Auto hang-up
Enabled
Display Settings - Computer
Language
English
Display Settings Handset
17.1.1Other Skype products
SkypeOut™
SkypeOut is a way to call out from Skype to
landlines and mobile phones.
SkypeIn™
SkypeIn is a number your friends can use to call
you from any phone. You answer in Skype. You
can get numbers in one or more of the places
offered and receive calls in Skype from anywhere
in the world.
Skype Voicemail™
Skype Voicemail takes your calls when you are
busy or offline.
Skype Call Forwarding
Skype Call Forwarding redirects your calls to a
landline, mobile phone or another Skype name.
Backlight
Enabled
Contrast
Level 3
Handset name
PHILIPS
Sound Settings - Computer
Chat alert tone
Enabled
Contact online alert tone
Enabled
Sound Settings - Handset
Silent mode
Disabled
Ringer melody
Melody 1
Ringer volume
Level 3
Key tone
Enabled
17.3 Phone specifications
For more information, visit www.skype.com.
17.2 Default (pre-programmed) settings
General Settings - Computer
Auto start PC application at
Windows start up
Checked
Authorize Skype call from
computer
Unchecked
Enable chat alert option
Checked
Contact online list
Empty
38
Item
Specification
Product name
VOIP251
Handset
dimensions
46 x 163 x 33 mm
Handset weight
140 g (with batteries)
110 g (without batteries)
Base station
dimensions
76 x 97 x 22 mm
Base station weight 90 g
Appendix
Frequency bands
Europe: 1880-1900MHz
South America:
1910-1930MHz
North America (UPCS):
1920-1930MHz
Taiwan: 1880-1895MHz
Number of
channels
North America (UPCS):
60 channels
Taiwan: 96 channels
Others: 120 channels
Range
300 m open field,
50 m indoor
Connection
USB
Standby time
150 hours
Talk time
10 hours
Charging time
12 hours
Rechargeable
battery cells
2 X AAA, NiMH 750 mAh
Appendix
39
18
Troubleshooting
www.philips.com/support
In this chapter, you will find the most frequently
asked questions and answers about your phone.
Connection
Signal icon flashing
• The handset may be out of range. Move closer.
• If the handset displays UNREGISTER, register
the handset. See page 29.
Sound
No parking tone
• The handset may not be placed properly on the
charger. Try again.
• Charging contacts may be dirty. Disconnect the
power supply first and then clean contacts with
a damp cloth.
• Disable silent mode. See page 27.
Cannot hear the other party clearly/
earpiece too loud/quiet
• Refer to page 34 for how to adjust the handset
earpiece volume on your computer.
Product behaviour
Handset on the charger does not charge
• Batteries may be defective. Purchase new ones
from your dealer.
• Check that the batteries are inserted correctly.
• Make sure the handset is placed properly on the
charger. The battery icon animates while charging.
• Make sure that the charger power adapter is
plugged into a wall outlet.
• Make sure that the coaxial jack of the charger
power adapter is plugged into your charger.
• However, if your handset on the charger does
not charge after running for a while, check for
power loss or overcharge. (If your wall outlet
has a switch, is it in the ON position?)
No display
• Check that the batteries are charged.
• Check the power and phone connections.
• Check that the handset is turned on.
40
Bad audio (crackles, echo, etc.)
• The handset may be nearly out of range. Move
closer to the base station.
• The phone may be receiving interference
from nearby electrical appliances. Move the
base station.
• The phone may be at a location with thick
walls. Move the base station.
Handset does not ring
• Check that the handset ringer is turned on. See
page 27.
• Check that the USB cable is connected properly.
• Check that Skype online status is not Do Not
Disturb.
Contact list / User status display NOT
AVAILABLE
• The handset may be out of range. Move closer.
• Check that your base station is connected to
the computer.
• Check if Skype is running on the computer.
Start Skype if the VOIP251 software has not
started Skype for you.
• Check that the VOIP251 software is running on
your computer.
Cannot make SkypeOut calls
• Enter + (press and hold 0) before the number
to dial.
• Check your account to see if you have enough
credit.
• Check that the handset is linked to the base
station.
Note
If the above solutions do not help, remove the
power from the handset, unplug the base station
from the computer and restart Skype as well as
the computer software. Wait for 15 minutes and
try again.
You can also visit our online help site at
www.philips.com/support
Troubleshooting
21
Index
Auto Do Not Disturb 33
Auto hang-up 28
Auto pick-up 27
Icons 10
Intercom,
calling 22
transfer 22
Backlight 27
Base station 9
Battery level 13
Key tone 27
Keypad lock 31
Call forward 26
Call log, viewing 25
Call transfer,
enabling call transfer 23
transfer to computer 23
transfer to handset 24
Call,
answering 17
ending 17
holding 18
making 17
rejecting 18
Calling from the call log 17
Calling SkypeOut 17
Calls, additional 18
Conference call,
adding contacts 21
ending 21
making 21
Connection status 14
Contact list,
making a call from 16
sorting 16
viewing 16
Contact online alert 35
Contrast 27
Menus 10
Mute 18
Default settings 38
Default settings, restore 29
PC ringer 33
Ring tone 27
Ring volume 27
Signal strength 12
Skype credits, checking 26
Skype presence 25
Skype, auto start 33
Skypein subscription, checking 26
Software,
first time set up 13
installing 13
Speaker 18
Standby mode 15
Text and numbers, entering 37
Troubleshooting 40
Updates, checking 36
Voicemail 25
Voicemail subscription, checking 26
Earpiece volume, adjusting 18
Emergency Management 30
Handset 8
Handset locator 36
Handset name 27
Handset on/off 15
Handset, registering 29
Index
43
Copyright © 2008 Koninklijke Philips Electronics N.V. All rights reserved.
Trademarks are the property of Koninklijke Philips Electronics N.V. or
their respective owners.
Specifications are subject to change without notice.
Document number: 3111 285 43791
Printed in China
THE RBRC© SEAL
The RBRC© seal on the nickel metal hydride battery indicates that Philips Royal Electronics is voluntarily participating in an industry program to collect
and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.
The RBRC© program provides a convenient alternative to placing used nickel metal hydride batteries in the trash or municipal waste, which may be
illegal in your area.
Philips’s participation in RBRC© makes it easy for you to drop off the spent battery at local retailers participating in the RBRC© program or at authorized
Philips product service centers. Please call 1-800-8-BATTERY for information on the Ni-MH battery recycling and disposal bans/restrictions in your area.
Philips’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources.
RBRC© is a registered trademark of Rechargeable Battery Recycling Corporation.
COMPLIANCE INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This device
complies also with RSS-213 of Industry Canada.
Notice: The term “IC.” before the certification number signifies that Industry Canada technical specifications were met. This certification means that the
equipment meets certain radio communications and operational requirements.
This class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
Caution
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly important in rural areas.
Do not attempt to repair or modify this equipment.
Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by
the user to the equipment may render the equipment void in product warranty and compliance. This could also void the user’s authority to operate the
equipment.
Interference
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
1. Reorient or relocate the receiving antenna.
2.
3.
4.
Increase the distance between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
RF Radiation Exposure
This equipment complies with FCC for an uncontrolled environment. This equipment and its antenna must be installed to provide a minimum separation
distance of 20 centimeters from all persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
For body-worn operation, compliance is restricted to the belt clip supplied with this product. Use of other accessories may not ensure compliance with
the RF exposure guidelines. Use of belt clip must maintain a separation distance of 3 mm between the back of the unit and the body of the user to
ensure compliance.
Noise
Electrical pulse noise is present at one time or another. This is most intense during electrical storms. Certain kinds of electrical equipment, such as light
dimmers, fluorescent bulbs, motors, fans, etc., also generate pulse noise. Because radio frequencies are susceptible to this, you may on occasion hear
pulse noise through the receiver. This is usually only a minor annoyance and should not be interpreted as a defect of the unit.
Privacy of Communications
Privacy of communications may not be ensured when using this telephone.
USB Cable included in this package must be used with this equipment to ensure compliance with the Class B FCC limit.
Service Support
Philips Accessories & Computer Peripherals
North America1881 Route 46 WestLedgewood, NJ 07852
Phone: (800) 233-8413 www.philips.com/support

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