Autel Intelligent Tech 2017MAXIAP Wireless Diagnostic Interface User Manual

Autel Intelligent Tech. Corp., Ltd. Wireless Diagnostic Interface

User manual

 i Trademarks Autel®,  MaxiSys®,  MaxiDAS®,  MaxiScan®,  MaxiCheck®,  MaxiRecorder®, and MaxiCheck® are trademarks of Autel Intelligent Technology Corp., Ltd., registered in China, the United States and other countries. All other marks are trademarks or registered trademarks of their respective holders. Copyright Information No part of this manual may be reproduced, stored in a retrieval system or transmitted,  in  any  form  or  by  any  means,  electronic,  mechanical, photocopying, recording, or otherwise without the prior written permission of Autel. Disclaimer of Warranties and Limitation of Liabilities All information, specifications and illustrations in this manual are based on the latest information available at the time of printing. Autel reserves the right to make changes at any time without notice. While information  of  this manual  has  been  carefully  checked  for  accuracy,  no guarantee is given for the completeness and correctness of the contents, including  but  not  limited  to  the  product  specifications,  functions,  and illustrations. Autel will not be liable for any direct, special, incidental, indirect damages or any economic consequential damages (including the loss of profits). IMPORTANT Before operating or maintaining this unit, please read this manual carefully, paying extra attention to the safety warnings and precautions. For Services and Support pro.autel.com www.autel.com 1-855-288-3587/1-855-AUTELUS (North America) 0086-755-86147779 (China) support@autel.com For technical assistance in all other markets, please refer to Service and Support section in this manual.
 ii Safety Information For your own safety and the safety of others, and to prevent damage to the device and vehicles upon which it is used, it is important that the safety instructions presented throughout this manual be read and understood by all persons operating or coming into contact with the device. There  are  various  procedures,  techniques,  tools,  and parts  for  servicing vehicles, as well as in the skill of the person doing the work. Because of the vast number of test applications and variations in the products that can be tested with this equipment, we cannot possibly anticipate or provide advice or  safety  messages  to  cover  every  circumstance.  It  is  the  automotive technician’s responsibility to be knowledgeable of the system being tested. It is crucial to use proper service methods and test procedures. It is essential to perform tests in  an appropriate and acceptable manner that does not endanger your safety, the safety of others in the work area, the device being used, or the vehicle being tested. Before using the device, always refer to and follow the safety messages and applicable test procedures provided by the manufacturer of the vehicle or equipment being tested. Use the device only as described in this manual. Read, understand, and follow all safety messages and instructions in this manual. Safety Messages Safety  messages  are  provided  to  help  prevent  personal  injury  and equipment damage. All safety messages are introduced by a signal word indicating the hazard level. DANGER Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury to the operator or to bystanders.  WARNING Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury to the operator or to bystanders.
 iii Safety Instructions The safety messages herein cover situations Autel is aware of. Autel cannot know, evaluate or advise you as to all of the possible hazards. You must be certain  that  any  condition  or  service  procedure  encountered  does  not jeopardize your personal safety. DANGER When an engine is operating, keep the service area WELL VENTILATED or attach a building exhaust removal system to the engine exhaust system. Engines produce carbon monoxide, an odorless, poisonous gas that causes slower reaction time and can lead to serious personal injury or loss of life. SAFETY WARNINGS  Always perform automotive testing in a safe environment.  Wear safety eye protection that meets ANSI standards.  Keep  clothing,  hair,  hands, tools, test equipment, etc. away  from all moving or hot engine parts.  Operate the vehicle in a well-ventilated work area, for exhaust gases are poisonous.  Put  the  transmission  in  PARK  (for  automatic  transmission)  or NEUTRAL (for manual transmission) and make sure the parking brake is engaged.  Put  blocks  in front  of  the  drive  wheels  and  never  leave  the  vehicle unattended while testing.  Be extra cautious when working around the ignition coil, distributor cap, ignition wires and spark plugs. These components create hazardous voltages when the engine is running.  Keep a fire extinguisher suitable for gasoline, chemical, and electrical fires nearby.  Do not connect or disconnect any test equipment while the ignition is on or the engine is running.  Keep the test equipment dry, clean, free from oil, water or grease. Use a mild detergent on a clean cloth to clean the outside of the equipment as necessary.  Do not drive the vehicle and operate the test equipment at the same
 iv time. Any distraction may cause an accident.  Refer to the service manual for the vehicle being serviced and adhere to  all  diagnostic  procedures  and  precautions.  Failure  to  do  so may result in personal injury or damage to the test equipment.  To avoid damaging the test equipment or generating false data, make sure  the  vehicle  battery  is  fully  charged  and  the  connection  to  the vehicle DLC is clean and secure.  Do not place the test equipment on the distributor of the vehicle. Strong electro-magnetic interference can damage the equipment.
 v CONTENTS 1 USING THIS MANUAL ........................................................................... 1 CONVENTIONS ......................................................................................... 1 Bold Text ........................................................................................... 1 Notes and Important Messages .......................................................... 1 Hyperlink............................................................................................ 2 Illustrations ........................................................................................ 2 2 GENERAL INTRODUCTION .................................................................. 3 FUNCTIONAL DESCRIPTION ......................................................................... 3 TECHNICAL SPECIFICATIONS ....................................................................... 4 WIRELESS COMMUNICATION ....................................................................... 5 POWER SOURCE ...................................................................................... 5 3 GETTING STARTED ............................................................................. 6 POWERING UP ......................................................................................... 6 APPLICATION BUTTONS.............................................................................. 8 NAVIGATION BUTTONS ............................................................................... 8 4 READ DTCS ........................................................................................ 10 5 CLEAR DTCS ...................................................................................... 11 6 REPAIR REPORTS ............................................................................. 12 7 SMOG CHECK .................................................................................... 13 8 MODE 6 .............................................................................................. 15 9 FREEZE FRAME ................................................................................. 16 10 VEHICLE INFO .................................................................................... 17 11 MIL STATUS ....................................................................................... 18 12 LIVE DATA .......................................................................................... 19 13 ME ...................................................................................................... 20 REGISTER ............................................................................................. 20 LOG IN .................................................................................................. 20 ONLINE PURCHASE.................................................................................. 21 REPAIR REPORTS ................................................................................... 21
 vi VCI MANAGEMENT ................................................................................. 21 SETTINGS .............................................................................................. 22 Device Activate ................................................................................ 23 Firmware Update.............................................................................. 24 Unit .................................................................................................. 24 Software Update .............................................................................. 24 About ............................................................................................... 25 14 PRODUCT TROUBLESHOOTING ....................................................... 26 VEHICLE LINKING ERROR ......................................................................... 26 15 COMPLIANCE INFORMATION ............................................................ 27 16 WARRANTY AND SERVICE ................................................................ 29 LIMITED ONE YEAR WARRANTY ................................................................ 29 SERVICE AND SUPPORT ........................................................................... 30
 1 1   Using This Manual This manual contains device usage instructions. Some illustrations shown in this manual may contain modules and optional equipment  that  are  not  included  in  your  system.  Contact  your  sales representative  for  availability  of  other  modules  and  optional  tools  or accessories. Conventions The following conventions are used. Bold Text Bold text is used to highlight selectable items such as buttons and menu options. Example:  Tap OK. Notes and Important Messages Notes A NOTE provides helpful information such as additional explanations, tips, and comments. Example: NOTE New batteries reach full capacity after approximately 3 to 5 charging and discharging cycles.
 2 Important IMPORTANT  indicates  a  situation  which,  if  not  avoided,  may  result  in damage to the test equipment or vehicle. Example: IMPORTANT Keep the cable away from heat, oil, sharp edges and moving parts. Replace damaged cables immediately.   Hyperlink Hyperlinks, or links, that take you to other related articles, procedures, and illustrations are available in electronic documents. Blue italic text indicates a selectable hyperlink and blue underlined text indicates a website link or an email address link. Illustrations Illustrations used in this manual are samples, the actual testing screen may vary for each vehicle being tested. Observe the menu titles and on-screen instructions to make correct option selection.
 3 2   General Introduction The wireless diagnostic interface MaxiAP AP100 is a small interface box used  to  connect  to  a  vehicle’s  diagnostic  connector  (DLC)  and  connect wirelessly with the iOS or  Android devices for vehicle data transmission, making your iOS or Android devices (hereinafter referred to as device or devices) into a powerful diagnostic tool.   The MaxiAP AP100 package comes with a Bluetooth OBDII connector and a free  app,  through which you can monitor the powertrain to ensure the performance of your vehicle. It is the perfect DIY tool for customers looking for easy and fast OBDII diagnostic functions. It can work on 1996 and newer European, Asian, and U.S. OBDII/EOBD compatible vehicles. Functional Description 1.  Vehicle Data Connector (16-pin) – connects the MaxiAP AP100 to the vehicle’s 16-pin DLC directly.   2.  Power LED – indicates system status.     The  power LED displays green, blue, red depending  on  power level  and operating state.   A.  Green   Lights solid green when the MaxiAP AP100 is plugged in and not Figure 2-1 Product View
 4 connected with the device.   B.  Blue   Lights solid blue when the device is connected with the MaxiAP AP100 via Bluetooth.     Flashes blue when the device is communicating with the MaxiAP AP100, for example when the device is reading Engine DTCs. C.  Red   Lights solid red when the MaxiAP AP100 is updating the firmware or the update failed.   NOTE The  power  LED  goes  off when  the  MaxiAP  AP100  disconnects with  the device for over 10 minutes and enters the standby mode with low power consumption. The power LED comes back on with reconnection.   Technical Specifications Table 2-1 Specifications Item Description Communications BT3.0 + BT4.0 Wireless Frequency 2.4 GHz Input Voltage Range 9 VDC to 26 VDC Supply Current 100 mA@12 V Sleep Mode Current 3 mA@12 V Operating Temp. 0°C to 50°C Storage Temp. -20°C to 70°C Dimensions (L * W * H) 59.2 mm (2.33’’) * 48.5 mm (1.91’’) * 24.6 mm (0.97’’) Weight 35g (0.07 lb.)
 5 Wireless Communication   The  MaxiAP  AP100 supports  BT communication.  It  can transmit  vehicle data to  your iOS  or Android devices  without a physical connection.  The working range for BT communication is about 33 feet (about 10 m). A signal lost due to moving out of range automatically restores itself when the device is brought closer to the MaxiAP AP100 connector.   Power Source The  MaxiAP AP100 operates  on 12-volt vehicle  power, which it receives through the vehicle data connection port. The unit powers on whenever it is connected to an OBDII/ EOBD compliant data link connector (DLC).
 6 3   Getting Started NOTE The  images and illustrations depicted in this manual may differ from the actual ones. The user interface for iOS & Android devices might be slightly different. Powering Up 1.  Download & installation     Search for MaxiAP from App Store or Google Play to download and install to your device.     Or scan the QR code to download the MaxiAP AP100 app.   2.  Register & login     Open the MaxiAP app and select Connect later.     Tap Me at the bottom and then tap Register. Follow the on-screen instructions to complete the registration.     Log in with the email address & password you registered.   3. Plug  the  MaxiAP AP100  connector into  the test  vehicle’s  DLC (Data Link Connector).   The vehicle’s DLC is generally located under the vehicle dash.   4.  Turn  ignition  to  Key  On,  Engine  Off  position.  The  LED  on  MaxiAP AP100 lights solid green.
 7 5.  VCI Connection Tap Me>VCI Management or the VCI button on the top left of the Home screen to enter the VCI Management screen. Tap the Bluetooth name of the MaxiAP AP100 and pair up with the device. The Bluetooth name starts with AP followed by the MaxiAP AP100’s serial number.       Turn on the device’s Bluetooth beforehand for connection.   When the device is successfully paired up and communicating with the MaxiAP AP100, the LED on the MaxiAP AP100 lights solid blue.     Tap  Done  on  the  VCI  Management  screen  to  return  to  Home screen.   6.  Tap Me>Settings>Device Activate in the app to activate the device.   7.  Your MaxiAP AP100 is now ready to work. ①  Dynamic Rotation Banner – information about other popular Autel products, tap the picture to visit the product page on Autel websites, www.autel.com or www.maxitpms.com.   ②  Application Buttons Figure 3-1 Sample MaxiAP Job Menu
 8 ③  Navigation Buttons Application Buttons The table below briefly describes each of the applications in the MaxiAP system.   Table 3-1 Applications Button Name Description  Read DTCs Reads  the  diagnostic  trouble  codes.  See  Read DTCs on page 10.  Clear DTCs Clears  the  diagnostic  trouble  codes.  See  Clear DTCs on page 11.  Repair Reports Generates  repair  reports  for  test  vehicles.  See Repair Reports on page 12.  Smog Check Checks  the  readiness  of  the  monitoring  system. See Smog Check on page 13.  Mode 6 Views the results of On-Board Monitor tests. See   Mode 6 on page 13.  Freeze Frame Snapshot of the critical parameter values when the DTC is set. See Freeze Frame on page 16.      Vehicle Info Displays the VIN, CVN and other information of the test vehicle. See Vehicle Info on page 17.    MIL Status Checks the status of the MIL and other additional information. See MIL Status on page 18. Navigation Buttons Operations  of  the  Navigation  buttons  at  the  bottom  of  the  screen  are described in the table below:
 9 Table 3-2 Navigation Buttons Button Name Description  Home Returns to the Home screen.    Live Displays system live data.    Me Personal center for register, log in, settings, etc.
 10 4   Read DTCs This option can read and clear pending, stored, permanent codes for 1996 and newer European, Asian, and U.S. OBDII/EOBD compatible vehicles.   It can  also read  and  clear enhanced  codes  for engine and  transmission systems  of GM,  Chrysler,  and Ford  vehicles.  The  vehicle  coverage  and available modules will be increased with regular software update.   Tap > to view the details of a specific DTC (Diagnostic Trouble Codes). At the bottom of the DTC Details screen, you can also tap the Previous or Next button to view the details of the previous/next DTC. Or you can tap the snowflake  button  at  the  bottom  middle  to  view  the  freeze  frame  of  the specific DTC if the freeze frame is available.   Figure 4-1 Sample Read DTCs Screen
 11 5   Clear DTCs There are two ways to clear trouble codes.   1.  Tap Read DTCs, when the scan completes, tap Clear on the top and pick the codes you want to clear. You can clear Engine codes, ABS codes or both at the same time. Wait for codes to be cleared.   2.  Clear  codes  directly  from  the  Home  screen  without  having  to  read codes first. Again, you can clear Engine codes, ABS codes or both at the same time. Now, wait for codes to be cleared.   In the Clear DTCs screen, you can tap Clear all or Choose to clear. Please be reminded that this action will erase the DTCs and turn off MIL, but the problems are still there.   NOTE Most vehicles can have codes cleared with the engine running. However, some vehicles such as doge require the engine to be off with the key in the ACC position to clear codes.   Figure 5-1 Sample Clear DTCs Screen
 12 6   Repair Reports The  MaxiAP app automatically saves a repair report for each diagnostic session that can tell you what is wrong with your vehicle. Based on the trouble codes in the specific vehicle, a repair report contains the definition of  the  DTCs  (stored  codes,  pending  codes,  permanent  codes  and manufacture-specific codes) and possible causes. It can also generate a pdf file for easy viewing, sharing, and printing.   To create a repair report, tap Read DTCs, tap i next to a trouble code on iOS devices or > on Android devices. Now the repair report is saved under Saved Reports on the Home screen for future reference.   Figure 6-1 Sample Repair Reports Screen
 13 7   Smog Check This function is used to check the readiness of the monitoring system. It is an excellent function to use prior to having  a vehicle inspected for state emissions compliance. The AP100 can tell you if you are ready for your test, if you will fail your test, or if you may fail your test. Launch the MaxiAP app and tap Smog Check to scan the inspection and maintenance monitors and display the results with two sub menus:  Since DTCs Cleared – displays the status of monitors since the last time the DTCs are erased.  This  Driving  Cycle –  displays  the  status  of  monitors  since  the beginning of the current drive cycle. Tap the        button to view the explanation of the different indicators in front of each monitoring system.    Figure 7-1 Sample Smog Check Screen
 14 Table 7-1 Indicator Button Button Description  Indicates the monitoring item is complete.  Indicates the monitoring item is not complete.  Indicates the MIL is on.    Indicates the MIL is off.    Indicates the monitoring item is not supported.
 15 8   Mode 6 Mode 6 refers to the advanced test results for On-Board Diagnostic System Monitors. Example monitors include Oxygen Sensors and Misfire Counters. Mode 6 will tell you if the monitors are passing their tests and if the values are  within  acceptable  range.  For  each  test,  the  result  displays  six parameters, MID, TID, Module ID, Value, Min, and Max. MID (Monitor ID) represents what is being tested. TID (Test ID) represents what specific test is being running. Min is the minimal allowable test result that will not set a DTC. Value is the actual result of the test. Max is the maximum allowable test result that will not set a DTC.   Figure 8-1 Sample Mode 6 Screen
 16 9   Freeze Frame Freeze Frame provides a snapshot of vehicle data at the instant the Check Engine Light (CEL) came on. Tap Freeze Frame. When the scan completes, freeze frame data is available to be viewed.   Figure 9-1 Sample Freeze Frame Screen
 17 10   Vehicle Info With the embedded AutoVIN technology,  this option displays  the vehicle identification  number  (VIN),  the  calibration  identification,  the  calibration verification  number  (CVN),  vehicle  brand,  model,  year,  and  other information of the test vehicle. Tap Vehicle Info to view the detailed vehicle information  that  is  based  on  vehicle  VIN.  If  the  vehicle  VIN  is  not automatically retrieved, tap the Input VIN to search or Scan VIN, or choose the vehicle year and model step by step. All the three tabs are on the top of the Vehicle Info screen. Figure 10-1 Sample Vehicle Info Screen
 18 11   MIL Status The Check Engine Light is also known as the Malfunction Indicator Lamp, or MIL, and has more information to share besides being ON or OFF.   Tap  MIL  Status  to  display  the  MIL  related  information.  The  information mainly include,  MIL  Status  (ON or OFF),  Run Time  Since  Engine Start, Distance with MIL ON, and Distance Since Trouble Code Cleared. These supported parameters vary by test vehicle. Figure 11-1 Sample MIL Status Screen
 19 12   Live Data Tap Live to view the list of available live data. Tap the button to view the details of a specific live data. The details screen displays the descriptions and you can change the display mode, unit, and custom range.   When  this  function is  selected,  the  screen  displays the  data  list  for the selected module. The items available for any control module vary by vehicle. The parameters display in the order that they are transmitted by the ECM, so expect variation between vehicles. Figure 12-1 Sample Live Data Screen
 20 13  Me Register 1.  Tap the Register button on the Settings screen.   2.  Enter the email address, verification code and password accordingly in the register  screen.  The verification  code  will  be  sent  to  your  email address after you tap the Verification code button.     3.  Tap Register at the end to complete the registration.   Log in After registering the tool, log in with your registered email and password. If you  forget  the  password,  you  can  tap  the  Forget  password?  button  to retrieve it.    Figure 13-1 Sample Register Screen
 21 Online purchase Online  purchase  will  direct  you  to  the  Autel  store,  you  can  buy  Autel products online with this function.   Repair Reports All the repair reports of each diagnostic session are saved here for review. Please refer to Repair Reports on page 12 for details.   VCI Management Manages the Bluetooth connection. To connect the device with the MaxiAP AP100, turn on the device’s Bluetooth beforehand. Tap the Bluetooth name of  the  MaxiAP  AP100  to  pair  up  with  the  device.  When  the  device  is successfully paired up and communicating with the MaxiAP AP100, the LED on the MaxiAP AP100 lights solid blue. Tap Done on the VCI Management screen to return to Home Screen. Your MaxiAP AP100 is now ready to work. Figure 13-2 Sample Log in Screen
 22 Settings Select the Settings application to open a setup screen to adjust the default setting  and  view  information  about  the  MaxiAP  system.  There  are  five system settings.     Device Activate   Firmware update   Unit   Software update   About Figure 13-3 Sample VCI Management Screen
 23 Device Activate The  MaxiAP  AP100  needs  to  be  activated  after  first log in.  Connect the device with the MaxiAP AP100 connector and then tap Me>Settings>Device Activate in the app to activate the device. Please refer to Powering Up on page 6 for VCI connection details.   Figure 13-4 Sample Settings Screen Figure 13-5 Sample Device Activate Screen
 24 Firmware Update This  options  allows  you  to  update  the  firmware  of  the  MaxiAP  AP100 connector.  Connect  the  device  with  the  Internet  and  then  tap Me>Settings>Firmwadumre Update to  update if new firmware version  is available.   Unit This option allows you to adjust the measurement  unit  for the  diagnostic system.  You  can  tap  Imperial  or  Metric  to  switch  between  these  two measurement units.     Software Update For Android devices, this option allows you to update the software when a new version is available. For iOS devices, software update is notified in the Updates section of the App Store.   Figure 13-6 Sample Firmware Update Screen
 25 About The About option displays the following information, current version of the app, Eobd version, User Manual, Privacy Policy & Terms of Use. You can tap  User  Manual  and  Privacy  Policy  &  Terms  of  Use  to  view  detailed information.   Figure 13-7 Sample About Screen
 26 14   Product Troubleshooting This  part  describes  problems  that  you  may  encounter  while  using  the MaxiAP AP100.   Vehicle Linking Error A communication error occurs if the MaxiAP AP100 fails to communicate with the vehicle’s control module when performing diagnostic procedures. Please do the following check-ups:   Verify that the ignition is ON.     Check  if the  MaxiAP AP100  connector is securely connected to the vehicle’s DLC.     Turn the ignition off and wait for about 10 seconds. Turn the ignition back to on and continue the operation.     Verify the control module is not defective.
27 15   Compliance InformationFCC COMPLIANCE  FCC ID: WQ82017MAXIAP This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1  This device may not cause harmful interference. 2  This  device  must  accept  any  interference  received,  including interference that may cause undesired operation.   WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.   This equipment generates uses and can radiate radio frequency energy and, if  not installed and used in accordance with the instructions, may cause harmful  interference  to  radio  communications.  However,  there  is  no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  ⅰ. Reorient or relocate the receiving antenna.  ⅱ. Increase the separation  between  the  equipment  and  receiver.  ⅲ .  Connect  the equipment into an outlet on a circuit different from that to which the receiver is  connected.  ⅳ.  Consult  the  dealer  or  an  experienced  radio/TV technician for help.    FCC Radiation Exposure Statement:
28 This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.   RoHS COMPLIANCE This  device  is  declared  to  be  in  compliance  with  the  European  RoHS Directive 2011/65/EU. CE COMPLIANCE This product  is declared to conform to the essential  requirements  of the following Directives and carries the CE mark accordingly:   EMC Directive 2014/30/EU   R&TTE Directive 1999/5/EC Low Voltage Directive 2014/35/EU
 29 16   Warranty and Service Limited One Year Warranty Autel  Intelligent  Technology  Corp.,  Ltd.  (the  Company)  warrants  to  the original retail purchaser of this Autel device that should this product or any part thereof during normal usage and under normal conditions be proven defective in material or workmanship that results in product failure within 1 year period from the date of purchase, such defect(s) will be repaired, or replaced  (with  new  or  rebuilt  parts)  with  Proof  of  Purchase,  at  the Company’s option, without charge for parts or labor directly related to the defect(s).   The  Company  shall  not  be  liable  for  any  incidental  or  consequential damages arising from the use, misuse, or mounting of the device. Some states do not allow limitation on how long an implied warranty lasts, so the above limitations may not apply to you.   This warranty does not apply to:   1)  Products  subjected  to  abnormal  use  or  conditions,  accident, mishandling,  neglect,  unauthorized  alteration,  misuse,  improper installation or repair or improper storage; 2)  Products whose mechanical serial number or electronic serial number has been removed, altered or defaced; 3)  Damage  from  exposure  to  excessive  temperatures  or  extreme environmental conditions; 4)  Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the Company; 5)  Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts. 6)  Products damaged from external causes such as fire, dirt, sand, battery leakage, blown fuse, theft or improper usage of any electrical source.
 30 IMPORTANT   All contents of the product may be deleted during the process of repair. You should  create  a  back-up  copy  of  any  contents  of  your  product  before delivering the product for warranty service. Service and Support If you have any questions regarding the product, please contact one of our offices in your region.   AUTEL NORTH AMERICA  Phone:  855-AUTEL-US  (855-288-3587)  Monday-Friday  9am-6pm EST  Website: www.autel.com  Email: ussupport@autel.com  Address:  175  Central  Avenue,  Suite  200,  Farmingdale,  New  York, USA. 11735 AUTEL EUROPE  Phone: 0049 (0) 61032000522  Website: www.autel.eu    Email: sales.eu@autel.com, support.eu@autel.com  Address: Robert-Bosch-Strasse 25, 63225, Langen, Germany AUTEL CHINA HQ  Phone: 0086-755-8614 7779  Website: www.autel.com    Email: support@autel.com    Address:  6th-10th  floor,  Building  B1,  Zhiyuan,  Xueyuan  Road,  Xili, Nanshan, Shenzhen, 518055, China. AUTEL SOUTH AMERICA  Phone: (+507) 308-7566  Website: www.autel.com/es    Email: sales.latin@autel.com, latsupport@autel.com
 31  Address:  Office  103,  Building  3845,  International  Business  Park, Veracruz, Panamá Pacífico, Panamá AUTEL AUSTRALIA  Phone: 03 9480 2978 / +61 476293327  Website: www.autel.com.au    Email: sales@autel.com.au  Address: 155 Islington Street, Melbourne, Collingwood, VIC For  technical  assistance  in  other  markets,  please  contact  your  local distributor.

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