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Avaya Call Management System
Sun Ultra 5 Computer
Hardware Installation, Maintenance, and Troubleshooting
Contents
Preface
Introduction
- Overview
- Support
Installation
Maintenance
Troubleshooting
Appendix A: Factory hardware installation
Glossary
Index

Avaya™ Call Management System (CMS)

Sun® Ultra™ 5 Computer

Hardware Installation, Maintenance, and

Troubleshooting

585-215-871

Issue 3.3

February 2003

Compas ID 79853

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However, information

is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system

by an unauthorized party (for example, a person who is not a corporate

employee, agent, subcontractor, or working on your company's behalf).

Be aware that there may be a risk of toll fraud associated with your

system and that, if toll fraud occurs, it can result in substantial additional

charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, call Technical Service Center Toll Fraud

Intervention Hotline at +1-800-643-2353 for the United States and

Canada. For additional support telephone numbers, see the Avaya Web

site:

http://www.avaya.com

Select Support, then select Escalation Lists. This Web site includes

telephone numbers for escalation within the United States. For escalation

telephone numbers outside the United States, select Global Escalation

List.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent,

subcontractor, or working on your company's behalf. Whereas, a

“malicious party” is anyone (including someone who may be otherwise

authorized) who accesses your telecommunications equipment with

either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed

and/or circuit-based) or asynchronous (character-, message-, or packet-

based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or

toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated

with your system and/or its networked equipment. Also realize that, if

such an intrusion should occur, it could result in a variety of losses to your

company (including but not limited to, human/data privacy, intellectual

property, material assets, financial resources, labor costs, and/or legal

costs).

Your Responsibility for Your Company’s Telecommunications

Security

The final responsibility for securing both this system and its networked

equipment rests with you - an Avaya customer's system administrator,

your telecommunications peers, and your managers. Base the fulfillment

of your responsibility on acquired knowledge and resources from a

variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• your Avaya-provided telecommunications systems and their

interfaces

• your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• any other equipment networked to your Avaya products.

Trademarks

AUDIX and CentreVu are registered trademarks of Avaya Inc.

Avaya and INTUITY are trademarks of Avaya, Inc.

CentreCOM is a registered trademark of Allied Telesis.

Comsphere is a registered trademark of Paradyne Inc.

Enterprise, Sun, Solaris, SunVTS, and Network Terminal Server are

trademarks or registered trademarks of Sun Microsystems, Inc.

Micro Annex is a registered trademark of Nortel Networks, Inc.

Paradyne is a trademark of Paradyne Inc.

Phillips is a registered trademark of the Phillips Screw Company.

Sportster and U.S. Robotics are registered trademarks of U.S. Robotics,

Inc.

UNIX is a registered trademark in the United States and other countries,

licensed exclusively through X/Open Company Limited.

All other product names mentioned herein are the trademarks of their

respective owners.

Avaya Support

Avaya provides a telephone number for you to use to report problems or

to ask questions about your contact center. The support telephone

number is 1-800-242-2121 in the United States. For additional support

telephone numbers, see the Avaya Web site:

http://www.avaya.com

Select Support, then select Escalation Lists. This Web site includes

telephone numbers for escalation within the United States. For escalation

telephone numbers outside the United States, select Global Escalation

List.

Acknowledgment

This document was written by the CRM Information Development group.

Issue 3.3 February 2003 3

Contents 3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CMS software documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Upgrade documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Switch documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Other documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Documentation Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Frequently asked questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Customer support for the United States. . . . . . . . . . . . . . . . . . . . . . . . . 20

Technician support for the United States . . . . . . . . . . . . . . . . . . . . . . . . 20

Customer and technician support outside the United States . . . . . . . . . . . . . . . 20

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Miscellaneous specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unpacking and inventorying the equipment . . . . . . . . . . . . . . . . . . . . . . . 27

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Determining the computer model. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Physical labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Avaya Call Management System

Sun Ultra 5 Computer

Hardware Installation, Maintenance, and Troubleshooting

Contents

4 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Software check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rear Panel (with SunSwift® card) . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Setting up power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting the monitor and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting to external interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting the switch link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting the serial port expander box . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting external SCSI devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

SunSwift connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

UltraSCSI connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Turning the system on and verifying POST . . . . . . . . . . . . . . . . . . . . . . . 46

Identifying installed PCI cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Setting the remote console modem options . . . . . . . . . . . . . . . . . . . . . . . 50

Sportster 33.6 faxmodem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Paradyne Comsphere 3910 modem . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Recommended options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Setting the options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Turning the system over for provisioning. . . . . . . . . . . . . . . . . . . . . . . . . 57

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Rear Panel (with SunSwift card) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ESD precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Maintaining PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Identifying free card slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

PCI card configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing or removing PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Replacing an UltraSCSI card with a SunSwift card . . . . . . . . . . . . . . . . . . . 68

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

SAI/P cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Identifying device entry names for ports on an SAI/P card . . . . . . . . . . . . . . 71

Adding, moving, or removing an SAI/P card . . . . . . . . . . . . . . . . . . . . . 71

Removing SAI/P drivers and utilities . . . . . . . . . . . . . . . . . . . . . . . . . 75

Installing HSI/P cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Contents

Issue 3.3 February 2003 5

Replacing an HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Installing the first HSI/P card or a pair of HSI/P cards . . . . . . . . . . . . . . . . . 78

Installing HSI/P software and patches . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . . . 80

Adding a second HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . 83

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Replacing the primary internal EIDE boot disk drive . . . . . . . . . . . . . . . . . . . 85

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Removing the primary internal boot disk drive . . . . . . . . . . . . . . . . . . . . 87

Installing the new primary internal disk drive . . . . . . . . . . . . . . . . . . . . . 89

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Adding or replacing the internal EIDE data disk drive . . . . . . . . . . . . . . . . . . 93

Unpacking the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Removing the secondary internal disk drive . . . . . . . . . . . . . . . . . . . . . 96

Removing the diskette drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Installing new cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Installing the secondary disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Adding or replacing external SCSI disk drives . . . . . . . . . . . . . . . . . . . . . 102

Adding or replacing a disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting up the disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Partitioning disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

R3V9 and later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

R3V8 and earlier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Disk partition values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Partitioning and formatting a disk . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Administering data disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Administering new data disks, R3V9 and later . . . . . . . . . . . . . . . . . . . . 121

Administering replacement data disks, R3V9 and later . . . . . . . . . . . . . . . . 122

Administering a new data disk, R3V8 and earlier . . . . . . . . . . . . . . . . . . . 122

Administering a replacement data disk, R3V8 and earlier . . . . . . . . . . . . . . . 126

Replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Opening the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Removing and replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . 132

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Turning on the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Contents

6 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

DDS4 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

SLR5 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

XL/XS/DX tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Adding, removing, or replacing tape drives . . . . . . . . . . . . . . . . . . . . . . . 138

Adding or replacing a tape drive. . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Removing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Adding memory and replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . 147

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Checking the current memory size . . . . . . . . . . . . . . . . . . . . . . . . . 147

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Adding the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Checking the new memory size . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Adding swap space (R3V6 or earlier only) . . . . . . . . . . . . . . . . . . . . . . 152

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Using the remote console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 154

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 154

Redirecting the remote console back to the local console . . . . . . . . . . . . . . . 156

Redirecting the console using OpenBoot mode . . . . . . . . . . . . . . . . . . . . . 157

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 157

Redirecting the remote console back to the local console . . . . . . . . . . . . . . . 158

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Probing IDE devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Probing SCSI devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

OpenBoot diagnostic tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

POST diagnostic messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

OpenBoot initialization commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Diagnosing LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Keyboard LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Tape drive LED status patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Troubleshooting disk drives and CD-ROM drives. . . . . . . . . . . . . . . . . . . . . 177

Troubleshooting tape drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Contents

Issue 3.3 February 2003 7

Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Rebuilding tape device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . . 182

Loss of power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Keyboard becomes unplugged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Probe command warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Reseating HSI/P cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Remote console port problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Appendix A: Factory hardware installation . . . . . . . . . . . . . . . . . . . . . . . 189

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Preparing for factory hardware installation . . . . . . . . . . . . . . . . . . . . . . . . 190

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Rear Panel (with SunSwift card). . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . 191

ESD precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Installing an optional second internal hard drive . . . . . . . . . . . . . . . . . . . . . 193

Unpacking the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Removing the secondary internal disk drive . . . . . . . . . . . . . . . . . . . . . 196

Removing the diskette drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Installing new cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Installing the secondary disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Installing memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Adding the memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Installing PCI cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

PCI card configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Installing PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Contents

8 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Issue 3.3 February 2003 9

Preface

Overview

Avaya™ Call Management System (CMS) Sun® Ultra™ 5 Computer Hardware

Installation, Maintenance, and Troubleshooting, 585-215-871, is written for technicians

who install and maintain call center applications such as Avaya CMS.

Reasons for reissue

Issue 3.3 of this document was issued for the following changes:

●To add partitioning information for the 36-GB external SCSI disk drive (see Partitioning

disk drives on page 111).

●To update the tape ordering procedures (see Ordering tapes on page 135).

●To make general wording and format corrections to the document.

Issue 3.2 of this document was issued for the following changes:

●To update the disk drive maintenance procedures, including new disk partitioning for

CMS R3V11 (see Maintaining disk drives on page 83).

●To make general wording and format corrections to the document.

Issue 3.1 of this document was issued for the following changes:

●To add partitioning information for a new 4-GB EIDE disk drive (see Disk partition

values, R3V8 and earlier data disks on page 115).

●To remove information about installing network hubs and Network Terminal Servers

(NTS). This information is now contained in Avaya CMS Terminals, Printers, and

Modems, 585-215-874.

●To remove references to the product name CentreVu®.

●To make general wording corrections to the document.

Preface

10 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Issue 3.0 of this document was issued for the following changes:

●To update the disk drive maintenance procedures for CMS R3V9 (see Maintaining disk

drives on page 83).

●To add information about the 18-GB external SCSI disk drive (see Disk partition

values on page 111).

●To make general wording corrections to the document.

Issue 2.2 of this document was issued for the following changes:

●To change references from Lucent Technologies to Avaya.

●To add information about the 20-GB disk drive (see Overview on page 19, Determining

the computer model on page 29, and Disk partition values on page 111).

●To add information about disk configurations (see Overview on page 19).

●To add information about the 400 MHz CPU (see Determining the computer model on

page 29).

●To add information about the new autosensing power supply (see Setting up power on

page 33).

●To update the HSI card installation procedures (see Installing HSI/P cards on page 77).

●To update the disk drive maintenance procedures (see Maintaining disk drives on

page 83).

●To update the remote console procedure (see Using the remote console on page 154).

●To add information about system messages (see System messages on page 163).

●To add tape drive LED status patterns (see Tape drive LED status patterns on

page 174).

●To remove information about specific UPS models. A UPS is still required, but must be

provided locally.

●To make the organization of this book consistent with other Sun hardware installation

books.

●To make general wording corrections to the document.

Issue 2.1 of this document was issued for the following changes:

●To add information about the new Digital Data Storage (DDS) model DDS4, 4-millimeter

tape drive. This tape drive replaces the SLR5 Quarter-Inch-Cartridge (QIC) tape drive.

●To move hardware maintenance and troubleshooting information to this document. This

information was previously found in CentreVu Call Management System R3V8

Hardware Maintenance and Troubleshooting, 585-215-873.

●To make general wording corrections to the document.

Organization

Issue 3.3 February 2003 11

Organization

This document is organized as follows:

●Introduction – Provides an overview of the Ultra 5 computer and helpline information.

●Installation – Describes how to assemble the Ultra 5 computer, connect external

devices, and power-up the computer.

●Maintenance – Describes how to maintain the Ultra 5 computer.

●Troubleshooting – Describes how to troubleshoot the Ultra 5 computer.

●Factory hardware installation – Describes how to configure the Ultra 5 to factory

specifications.

●Glossary

●Index

Preface

12 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Other documents

Document title Document

number

Avaya Call Management System Release 3 Version 11 Administration 585-215-515

CentreVu Call Management System Release 3 Version 9 Administration 585-214-015

Document title Document

number

Avaya CMS Open Database Connectivity 585-780-701

Avaya CMS R3V11 LAN Backup User Guide 585-215-715

Avaya CMS R3V11 External Call History Interface 585-780-700

CentreVu CMS Release 3 Version 9 External Call History Interface 585-215-952

Avaya CMS Custom Reports 585-215-822

Avaya CMS Forecast 585-215-825

Avaya Visual Vectors Version 11 Installation and Getting Started 585-210-706

Avaya Visual Vectors Version 11 User Guide 585-210-709

Avaya Visual Vectors Version 9 Installation and Getting Started 585-210-947

Avaya Visual Vectors Version 9 User Guide 585-210-944

Documentation Web sites

Issue 3.3 February 2003 17

Documentation Web sites

For product documentation for all Avaya products and related documentation, go to

http://www.avayadocs.com.

!Important:

Important: Additional information about new software or hardware updates will be

contained in future issues of this book. New issues of this book will be

placed on the Web site when available.

Use the following web sites to view related support documentation:

●Information about Avaya products and service

http://www.avaya.com

●Sun hardware documentation

http://docs.sun.com

●Okidata printer documentation

http://www.okidata.com

●Informix documentation

http://www.informix.com

●Tivoli Storage Manager documentation

http://tivoli.com

Preface

18 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Issue 3.3 February 2003 19

Introduction

Overview

The Sun Ultra 5 computer provides a hardware platform that supports call center software

applications, and is designed to do the following:

●Increase performance with the SPARC-V9 64-bit RISC architecture (includes a 400

MHz clock and a 256 KB internal cache in the current model; older models have

different clock speeds).

●Enhance system availability by using error-correcting memory. This memory protects

the system and data from single-bit soft errors that can occur.

●Provide expandable performance and capabilities with a balanced architecture (all

elements of the system, CPU, memory, I/O, and graphics work at full speed).

●Include a minimum internal disk storage space of 20 GB.

— A 20-GB EIDE primary disk drive is the current standard on Ultra 5 computers

delivered from the factory. Newer models may have larger primary disk drives. Older

models may have an 8.3-GB or a 4.3-GB primary disk drive.

— An optional 20-GB EIDE secondary disk drive may be ordered. This drive can be

added as the primary or secondary internal disk drive for older models of the Ultra 5

to increase disk capacity. Older models may have a 9.1-GB secondary disk drive.

●Accommodate up to four external small computer system interface (SCSI) disk drives

and two SCSI tape drives.

●Allow for cost-effective upgrades to disk storage and memory.

Introduction

20 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Support

If you need assistance with a problem, use the support information and help lines

presented below.

Frequently asked questions (FAQs)

For solutions to common problems, customers and Avaya technicians can access

technical support FAQs at:

http://www.avaya.com

Select Support > Call Center/CRM and select the product for which you need support.

Please check this information before you call in a trouble ticket. Doing so could save you

time and money.

Customer support for the United States

Customers can report problems and generate trouble tickets by calling:

1-800-242-2121

The customer is prompted to identify the type of problem (that is, Automatic Call

Distribution, hardware, or Avaya CMS) and is then connected to the appropriate service

organization.

Technician support for the United States

Avaya technicians can receive help by calling:

1-800-248-1234

Customer and technician support outside the United States

For customer and technician support outside the United States, see the Avaya Web site:

http://www.avaya.com

Select Support > Escalation Lists US and International. For escalation telephone

numbers outside the United States, select Global Escalation List.

Issue 3.3 February 2003 21

Installation

Overview

This chapter describes how to install the Ultra 5 computer and related peripheral

equipment. Use the following table to check off each required procedure after completion.

Procedure Completed

Preparing for installation on page 22

Unpacking and inventorying the equipment on page 27

Setting up power on page 33

Peripheral connectivity on page 34

Connecting the monitor and keyboard on page 37

Connecting the remote console modem on page 38

Connecting to external interfaces:

— Connecting the switch link on page 39

— Connecting the serial port expander box on page 40

— Connecting external SCSI devices on page 41

Turning the system on and verifying POST on page 46

Identifying installed PCI cards on page 49

Setting the remote console modem options on page 50

Turning the system over for provisioning on page 57

Installation

22 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Preparing for installation

This section contains information that will help you prepare for the Ultra 5 computer

installation.

Safety precautions

For your protection, observe the following safety precautions when setting up your

equipment:

●Follow all cautions, warnings, and instructions that are marked on the equipment.

●Never push objects of any kind through openings in the equipment. They could touch

dangerous voltage points or short out components that could result in fire or electric

shock.

●Refer servicing of equipment to qualified personnel.

●To protect both yourself and the equipment, observe the following precautions.

Item Problem Precaution

Wrist or

foot strap ESD Wear a conductive wrist strap or foot

strap when handling printed circuit

boards.

Cover

panels System

damage and

overheating

Reinstall all cabinet cover panels after

you perform any service work on the

system.

Board slot

filler

panels

System

damage and

overheating

Make sure that a filler panel is installed

on all empty board slots.

Preparing for installation

Issue 3.3 February 2003 23

System precautions

Ensure that the voltage and frequency of the power outlet used matches the electrical

rating labels on the equipment.

Wear antistatic wrist straps when handling any magnetic storage devices, and printed

circuit boards.

The Ultra 5 computer uses nominal input voltages of 100-240 V AC at 50-60 Hz. The

Ultra 5 should be powered by a non-switched, dedicated, 15-amp circuit. Sun products are

designed to work with single-phase power systems having a grounded neutral conductor

under safety precautions. To reduce the risk of electrical shock, do not plug Sun products

into another type of power source. Contact your facilities manager or qualified electrician if

you are unsure what type of power is supplied to your building.

A UPS provides a temporary electrical supply to a computer for several minutes,

depending on the number of components connected to the UPS. For a CMS computer,

a 2KVA minimum UPS is required for all installations. See your UPS documentation to

determine the projected amount of backup battery time for your model. If the system is

without power for longer than the backup time, the system may shut down improperly, and

the customer could lose data.

Each of the following items requires a separate power cord:

●Ultra 5 computer

●External peripherals

●Monitor

!WARNING:

WARNING: DO NOT make mechanical or electrical modifications to the computer. Sun

Microsystems is not responsible for regulatory compliance of modified

computers.

Required tools

You need the following tools to do the installation:

●Phillips® #2 screwdriver

●Needle-nose pliers

●ESD grounding wrist strap

●Antistatic mat

Installation

24 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Electrical specifications

Note:

Note: For power integrity, an Uninterruptible Power Supply (UPS) is recommended

for all installations.

Parameter Value

Input current

- Voltage range

- Current, frequency range

- Current, maximum (120 V)

100-240 V AC, autosensing

(newer systems)

100 to 125 or 200 to 240 V AC, switch

selectable (older systems)

50-60 Hz

6A@120 V

Input power rating (total

continuous power) 200 W

Volt-ampere rating 300 VA

BTU rating 967 BTU

Wall plug type

- United States

- Non-United States NEMA 5-15P

Power cords must be obtained locally

CPU plug type IEC 320

Preparing for installation

Issue 3.3 February 2003 25

Physical specifications

Environmental specifications

For the most reliable system operation:

●The room must have sufficient air conditioning capacity to support the cooling needs of

the entire system.

●The air conditioning system must have controls that prevent excessive temperature

changes.

Follow the guidelines in the table below for temperature, humidity, and altitude limits for

units in operation and for units that are not in operation (that is, units that are in transit or in

storage).

Parameter English value Metric value

Height 4.4 inches 11.2 centimeters

Width 17.1 inches 43.6 centimeters

Depth 16.9 inches 43.0 centimeters

Weight 40 pounds 18 kilograms

Power cord 6.0 feet 1.8 meters

Parameter Operating Nonoperating

Temperature 41°F to 95°F (5°C to 35°C) -4°F to 140°F (-20°C to 60°C)

Humidity

(max) 20% to 80% RH

noncondensing

27°C max wb

93% RH

Altitude (max) 10,000 feet (3 kilometers) 40,000 feet (12 kilometers)

Installation

26 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Miscellaneous specifications

Parameter Value

Operating acoustic noise 5.2 decibels

Idling acoustic noise 5.1 decibels

Declared noise emissions in accordance with ISO 9296, measured

at 23°C.

Safety UL 1950, CSA C22.2 No. 950,

TUV EN 60950, CB Scheme with

Nordic deviations, EMKO-TSE

(74-SEC) 203, ZH1/618

RFI/EMI FCC Class B, DOC Class B, VCCI

Class 2, EN 5502 Class B,

EN 61000-3-2

Immunity EN 50082-1

X-ray DHHS 21 Subchapter J; PTB

German X-ray Decree

Power Management Energy Star Compliant

Unpacking and inventorying the equipment

Issue 3.3 February 2003 27

Unpacking and inventorying the equipment

!WARNING:

WARNING: Never move the computer when the power is on. Excessive movement can

cause catastrophic disk drive failure. Always power the system OFF before

moving the computer.

!WARNING:

WARNING: Always wear an electrostatic discharge (ESD) strap when handling internal

components.

Note:

Note: Always have up-to-date system backups before turning the computer off and

moving the computer.

Unpack the computer and associated peripheral equipment. Compare the contents of the

carton to the shipping inventory list to verify that all equipment was delivered.

Inspect all shipping cartons for evidence of physical damage. If a shipping carton is

damaged, request that the carrier representative be present before the carton is opened.

In the United States, contact the Services Support Organization (SSO) if any computer

parts are defective on arrival. Contact Avaya customer service if any computer parts are

missing.

Outside of the United States, contact your Avaya representative or distributor if any

computer parts are missing or defective.

Installation

28 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Parts list

Verify that you have the following components of the Ultra 5 computer:

●Ultra 5 unit (including installed cards) and power cord

●Monitor and power cord

●Monitor cable

●Keyboard and cable

●Mouse and cable

●DDS4, 4-millimeter cartridge tapes (older systems will have QIC tapes)

— One blank tape for backups

— One tape that contains the factory configuration CMSADM filesystem backup

— One tape drive cleaning cartridge

In addition, other external components, disk drives and tape drives, may be part of the

order. Verify that all expected parts have been delivered.

Unpacking and inventorying the equipment

Issue 3.3 February 2003 29

Determining the computer model

This book is written for several different models of the Ultra 5 computer. The differences

between the models are few. This section describes how you can tell what model you

have.

Features

Each of the different models have distinctive features that will also assist you in

determining what model you have.

●Series 1

— 270 MHz CPU

— 4.2-GB internal boot disk (4500 RPM)

— 24X CD-ROM

— 8-bit graphics

●Series 2

— 270 MHz CPU

— 4.2-GB internal boot disk (5400 RPM)

— 32X CD-ROM

— 24-bit graphics

●Series 3

— 360 MHz CPU

— 8.4-GB internal boot disk

— 32X CD-ROM

— 24-bit graphics

— 50ns RAM

— DDS4 external tape drive on newer models

— autosensing power supply on newer models

●Series 3, Model 400

— 400 MHz CPU

— 20-GB internal boot disk

— DDS4 external tape drive on all models

— autosensing power supply on all models

Installation

30 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Physical labeling

Near the left-front corner of the computer, there is a label that has the serial number and

other markings from the Sun factory. The models are marked as such:

●Series 1 – No special marking, just a serial number

●Series 2 – PGX24, plus the serial number

●Series 3 – Series 3, plus the serial number

●Series 3, Model 400 – BCD, Series 3, plus the serial number

Software check

Once the computer is operational, you can log in as root and enter the following command

to identify the computer model:

prtconf -vp | grep SUNW,3

●Series 1 – model: SUNW,3.11

●Series 2 – model: SUNW,3.15

●Series 3 – model: SUNW,3.19

●Series 3, Model 400 – model: SUNW,3.25

Unpacking and inventorying the equipment

Issue 3.3 February 2003 31

Computer layout

Familiarize yourself with the layout of the computer.

Front Panel

This figure shows the front panel of the Ultra 5. The diskette drive is not available if the

optional second internal hard drive has been installed.

Rear Panel (with SunSwift® card)

This figure shows the rear panel when you have a SunSwift card, which is usually installed

in PCI slot 2. The SunSwift card has one 68-pin SCSI connector and one ethernet RJ45

connector. Other PCI cards may be installed in slots 1 and 3.

System

unit

Diskette drive or second

internal hard drive

Standby

switch

CD-ROM

drive

3.5-inch bracket

(spare)

u5_front.cdr

Power

switch

SunSwift

card in

PCI slot 2

PCI

slot 3 PCI

slot 1

Parallel

printer

connector

Twisted-pair

ethernet

connector

VGA

connector

Serial

port A

Serial

port B

Keyboard

connector

Audio

connectors

Power cord

receptacle

Voltage selector

switch (older

models only)

Power

supply fan

u5_back_sunswift.cdr

Installation

32 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Rear Panel (with UltraSCSI card)

This figure shows the rear panel when you have an UltraSCSI card, which is usually

installed in PCI slot 2. The UltraSCSI card has two 68-pin SCSI connectors. Other PCI

cards may be installed in slots 1 and 3.

Power

switch

(left)

UltraSCSI

card in

PCI slot 2

PCI

slot 3 PCI

slot 1

Parallel

printer

connector

Twisted-pair

ethernet

connector

VGA

connector

Serial

port A

Serial

port B

Keyboard

connector

Audio

connectors

Power cord

receptacle

Voltage selector

switch (older

models only)

Power

supply fan

u5_back_uscsi.cdr

(right)

(left)

Setting up power

Issue 3.3 February 2003 33

Setting up power

To set up the AC power:

!WARNING:

WARNING: DO NOT turn the computer on until you have verified that the input voltage

selector switch has been set properly. Incorrect voltages will damage

system components.

1. On the back of the computer, between the power cord receptacle and the power

switch, locate the voltage selector switch. Newer models of the Ultra 5 use an

autosensing power supply and do not have a voltage selector switch.

2. If your model has a voltage selector switch, set the voltage selector switch to 115

or 230 V AC depending on your installation.

3. Turn off the AC power switch on the back of the computer.

4. Plug the IEC 320 end of the power cord into the AC connector.

For installations outside of the United States and Canada, obtain a power cord for your

local configuration.

5. Plug the power cord from the computer into an outlet on the UPS.

A UPS provides a temporary electrical supply to a computer for several minutes,

depending on the number of components connected to the UPS. For a CMS computer,

a 2KVA minimum UPS is required for all installations. See your UPS documentation to

determine the projected amount of backup battery time for your model. If the system is

without power for longer than the backup time, the system may shut down improperly,

and the customer could lose data.

If a UPS is not being used, you must use a grounded outlet on a dedicated 15-amp

circuit.

Power

switch

Power cord

receptacle

Voltage selector

switch (older

models only)

u5_power.cdr

Installation

34 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Peripheral connectivity

The following diagram shows how equipment is connected to the Ultra 5 when a SunSwift

card is installed. The callouts are described in Parts list on page 36.

Black Box

RS-449 - RS-232

interface converter

An HSI/P card is used

for up to four ACDs.

A second HSI/P card

is needed for eight ACDs.

Black Box

RS-449 - RS-232

interface converter

System Console

Remote console

Monitor

AB Keyboard

Mouse

Modem

Telephone line

to remote

maintenance center

8-port

NTS

8-port

NTS

no parallel

port

64-port

NTS

LLL

KKKK

NTS patch panel

(16 RS-232 Ports)

NTS patch panel

(16 RS-232 Ports)

NTS patch panel

(16 RS-232 Ports)

NTS patch panel

(16 RS-232 Ports)

Network

hub

Serial port A is

used for single ACD

SAI/P

expander box

(two maximum)

Sun

Ultra 5

Computer

SunSwift

HSI/P

SAI/P

Tape drive 1

(required)

Target 4

Tape drive 2

(optional)

Target 5

Ethernet port for switch

link, R7 and later

(supports up to eight ACDs)

Disk drive 3

(optional)

Target 2

Disk drive 4

(optional)

Target 3

Disk drive 1

(optional)

Target 0

Disk drive 2

(optional)

Target 1

Parallel

printer

16-port

NTS

To terminals,

printers,

modems

To terminals,

printers,

modems To terminals,

printers,

modems

To terminals,

printers,

modems

To terminals,

printers, or modems

ultconp_sunswift.cdr

For detailed network hub and NTS

connectivity, see CMS Terminals,

Printers, and Modems, 585-215-874

For detailed switch link connectivity, see

CMS Switch Connections, Administration,

and Troubleshooting, 585-215-876

For detailed switch link

connectivity, see CMS Switch

Connections, Administration,

and Troubleshooting,

585-215-876

X.25 switch links

System console

External drives and

ethernet switch links

Peripheral connectivity

Issue 3.3 February 2003 35

The following diagram shows how equipment is connected to the Ultra 5 when an

UltraSCSI card is installed. The callouts are described in Parts list on page 36.

System Console

Remote console

Black Box

RS-449 - RS-232

interface converter

Monitor

AB Keyboard

Mouse

An HSI/P card is used

for up to four ACDs.

A second HSI/P card

is needed for eight ACDs.

Modem

Telephone line

to remote

maintenance center

8-port

NTS

8-port

NTS

no parallel

port

64-port

NTS

LLL

NTS patch panel

(16 RS-232 Ports)

NTS patch panel

(16 RS-232 Ports)

NTS patch panel

(16 RS-232 Ports)

NTS patch panel

(16 RS-232 Ports)

Network

hub

SAI/P

expander box

(two maximum)

Sun

Ultra 5

Computer

Ultra

SCSI

HSI/P

SAI/P

Tape drive 1

(required)

Target 4

Tape drive 2

(optional)

Target 5

Left SCSI Right

SCSI

Disk drive 3

(optional)

Target 2

Disk drive 4

(optional)

Target 3

Disk drive 1

(optional)

Target 0

Disk drive 2

(optional)

Target 1

Parallel

printer

16-port

NTS

To terminals,

printers,

modems

To terminals,

printers,

modems To terminals,

printers,

modems

To terminals,

printers,

modems

Black Box

RS-449 - RS-232

interface converter

To terminals,

printers, or modems

Serial port A is

used for single ACD

NOTE: The “Left/Right” designation for the

UltraSCSI card is based on the card

being in slot 2. If the UltraSCSI card is in

slot 1 or 3, connect the disk drives on the

right and the tape drives on the left.

ultconp.cdr

For detailed network hub and NTS

connectivity, see CMS Terminals,

Printers, and Modems, 585-215-874

For detailed switch link connectivity, see

CMS Switch Connections, Administration,

and Troubleshooting, 585-215-876

X.25 switch links

System console

External drives

Installation

36 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Parts list

The following table lists parts that are required to connect most of the external devices to

the Ultra 5 computer. For information about connecting terminals, printers, and modems to

the Ultra 5 computer, see Avaya CMS Terminals, Printers, and Modems, 585-215-874. For

information about switch connections for CMS, see Avaya CMS Switch Connections,

Administration, and Troubleshooting, 585-215-876.

Connectivity

diagram

call out

Comcode, or

part of

comcode

Description

1. Sun Microsystems provides maintenance sparing for these parts.

N/A2

2. The comcode for this bundle changes regularly and may not be ordered for maintenance spares, so

it is not listed in the table. This bundle includes the processor, peripherals, and other equipment.

Keyboard cable

B1Mouse with cable

C1Monitor cable

D1407938679 SunSwift card (10/100Mbps F/W UltraSCSI PCI Adapter)

E1408106664 UltraSCSI card (Dual-port PCI Adapter)

F168-to-68 pin VHDCI cable (two provided)

G1407934470 68-to-68 pin SCSI cable and AC power cord

H1408128288 HSI/P card (up to two may be installed)

I1Quad cable (one per HSI/P card)

J 407086818 RS-449 cable (10 feet, 3 meters)

K 407086826 Category 5 UTP cord (10 feet, 3 meters)

L 407086859 CentreCOM® transceiver

M 846373413 DB9-to-RJ45 straight-through modem adapter

N 846983039 10-wire modular cable (10 feet, 3 meters)

O 846362770 RJ45-to-DB25 remote console adapter

P 407633999

Varies Sportster® 33.6 remote console modem

Comsphere® 3910 remote console modem

Q 408045326 Parallel printer cable

R1N/A2

N/A

407925718

DDS4 4mm tape drive (20/40-GB)

SLR5 QIC tape drive (4/8-GB)

XL/XS/DX 8mm tape drive (7/14-GB)

S1408128247 SAI/P card (up to two may be installed)

T1SAI/P expander box (one per SAI/P card)

Connecting the monitor and keyboard

Issue 3.3 February 2003 37

Connecting the monitor and keyboard

The following figure shows how to connect the monitor and keyboard to the Ultra 5.

To connect the monitor and keyboard:

1. Make sure the computer power switch is set to off.

2. Connect the following components:

●Keyboard (connects to the keyboard connector)

●Mouse (connects to the keyboard)

●Monitor (connects to the VGA connector)

●Power cord (connects to the UPS or wall outlet)

This basic configuration represents the system console terminal.

CAUTION:

CAUTION: Once you have connected the keyboard and power-up the system, do not

disconnect the keyboard while the system is in operation. If the keyboard

becomes unplugged, see Keyboard becomes unplugged on page 183 for

recovery procedures.

Keyboard

Mouse

Monitor

Key:

A = Keyboard cable

B = Mouse and cable

C = Monitor/video cable

VGA

connector

Keyboard

connector

u5_console.cdr

Installation

38 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Connecting the remote console modem

This section describes how to connect the remote console modem to the computer. This

modem allows personnel at a remote support center to dial in and do maintenance on the

computer. The modem is a U.S. Robotics Sportster 33.6 Faxmodem, a Paradyne

Comsphere 3910 modem, or a modem provided locally.

The following figure shows remote console modem connectivity.

To connect the remote console modem:

1. Connect the DB9-to-RJ45 straight-through adapter (M) to serial port B on the back of

the Ultra 5.

2. Connect the modular cord (N) to the RJ45 end of the adapter (M).

3. Connect the other end of the modular cord (N) to the RJ45 end of the RJ45-to-DB25

remote console adapter (O).

4. Connect the remote console adapter (O) to the RS-232C port on the modem. The

RS-232C port on the Comsphere 3910 is labeled “DTE1.”

5. Connect the telephone line to the jack labeled “LINE” on the Sportster modem, or

labeled “DIAL” on the Comsphere 3910 modem.

6. Connect the power cable to the modem and plug into a socket.

Do not turn the power on yet. Instructions for powering on the modem are given in Setting

the remote console modem options on page 50.

Serial

port B

Modem

Telephone line

to remote

maintenance center N

Modem

Key:

M = DB9-RJ45 adapter

N = Modular cord

O = RJ45-DB25 adapter

u5_remconsole.cdr

Connecting to external interfaces

Issue 3.3 February 2003 39

Connecting to external interfaces

A variety of external I/O components and interfaces may be required depending on the

configuration chosen by the customer. This section describes some of the most likely

configurations.

Refer to the following subsections as appropriate for your installation:

●Connecting the switch link on page 39

●Connecting the serial port expander box on page 40

●Connecting external SCSI devices on page 41

Procedures for connecting a network hub unit and an NTS are found in Avaya CMS

Terminals, Printers, and Modems, 585-215-874.

Connecting the switch link

There are two ways to connect the CMS computer to a switch:

●using TCP/IP over a local area network (LAN)

●using X.25 protocol over a hard-wired or switched link

Note:

Note: Some CMS loads do not support the X.25 protocol. Contact the National

Customer Care Center or consult with your product distributor or

representative to verify if the X.25 protocol is supported on your CMS

system.

One CMS computer can collect data from up to eight different switches. To the CMS

computer, each switch represents one ACD. Depending on the release of the switch and

the release of the CMS software, you can have all switches connected using TCP/IP, all

switches connected using X.25 protocol, or some combination of the two protocols.

For detailed information about how to connect and administer the switch link, see Avaya

CMS Switch Connections, Administration, and Troubleshooting, 585-215-876.

Installation

40 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Connecting the serial port expander box

To connect serial devices to the Ultra 5, you can use a Serial Asynchronous Interface/PCI

(SAI/P) expander box. The SAI/P card is used to connect terminals, printers, and modems

to the computer. Each SAI/P card is shipped with an expander box that attaches to the

SAI/P card and breaks out eight RS232 serial ports (see the figure below). There can be

up to two SAI/P cards and expander boxes on each Ultra 5.

SAI/P card

u5_saip_box.cdr

SAI/P expander

box

Connecting to external interfaces

Issue 3.3 February 2003 41

Connecting external SCSI devices

This section describes how to connect the SCSI devices (tape drives and disk drives) to

the Ultra 5 computer. SCSI devices connect to either the SunSwift card or to the

Dual-Channel UltraSCSI card.

SunSwift connections

The following figure shows how to connect UniPack SCSI disk drives and tape drives to a

SunSwift card. A 68-to-68-pin SCSI cable connects from the SunSwift PCI card on the

back of the computer to the IN connector on the back of the SCSI device that is closest to

the computer. If you have more than one SunSwift card, connect the drives to the card in

the lowest slot number. A 68-to-68 pin SCSI cable connects from the OUT connector of

that device to the IN connector of the next device. Continue this process until all assigned

devices are connected in the SCSI chain.

When connecting SCSI devices, the last device in the chain MUST be terminated, either

via an auto-terminated device or with a manual terminator.

When using an auto-terminated SCSI device, you do not need to connect a SCSI

terminator to the OUT connector of the last SCSI device in the chain. To verify that the last

device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on

the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in

the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED

is lit.

When using a manually-terminated device, you must connect a SCSI terminator to the

OUT connector of the last SCSI device in the chain. When you connect the SCSI

terminator to the OUT connector, the LED on the terminator is lit.

Stack of three

external SCSI devices

SunSwift card

in PCI slot 2

Back panel of Ultra 5

OUT

68-to-68 pin SCSI cable

Target

address

switch

68-to-68 pin SCSI cable

scsi_sunswift.cdr

Installation

42 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

The following figure shows the SCSI cabling schemes that are possible with a SunSwift

card that is installed in an Ultra 5 computer.

SCSI devices are addressed as shown in the following table.

The addresses are set using the target address switches on the back of each SCSI device.

Before setting the target address, make sure that the power is off on the SCSI devices.

SCSI

Connector

UniPack Disk

Drive 1

(optional)

UniPack Disk

Drive 2

(optional)

UniPack Disk

Drive 3

(optional)

UniPack Disk

Drive 4

(optional)

UniPack

Tape Drive 1

(required)

UniPack

Tape Drive 2

(optional)

WWW

WW W WA

68-68 68-68 68-68 68-68 68-68

W = 68-68 pin SCSI cable

A = Auto-terminated

68-68

scsicble_swift.cdr

Device Address

Disk drive 1 0

Disk drive 2 1

Disk drive 3 2

Disk drive 4 3

Tape drive 1 4

Tape drive 2 5

!Important:

Important: Do not use a target address

greater than 5.

Press this side to increase

the address number.

Press this side to decrease

the address number.

scsiidsw.cdr

Connecting to external interfaces

Issue 3.3 February 2003 43

UltraSCSI connections

The following figure shows how to connect UniPack SCSI disk drives and tape drives to an

UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card

on the back of the computer to the IN connector on the back of the SCSI device that is

closest to the computer. A 68-to-68 pin SCSI cable connects from the OUT connector of

that device to the IN connector of the next device. Continue this process until all assigned

devices are connected in the SCSI chain.

When connecting SCSI devices, the last device in the chain MUST be terminated, either

via an auto-terminated device or with a manual terminator.

When using an auto-terminated SCSI device, you do not need to connect a SCSI

terminator to the OUT connector of the last SCSI device in the chain. To verify that the last

device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on

the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in

the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED

is lit.

When using a manually-terminated device, you must connect a SCSI terminator to the

OUT connector of the last SCSI device in the chain. When you connect the SCSI

terminator to the OUT connector, the LED on the terminator is lit.

68-to-68 pin VHDCI cable

Stack of three

external SCSI devices

Dual-channel

UltraSCSI card in PCI slot 2

OUT

68-to-68 pin SCSI cable

Target

address

switch

Back panel of Ultra 5

scsiuni.cdr

(left) (right)

Installation

44 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

The following figure shows the SCSI cabling schemes that are possible with an UltraSCSI

card that is installed in slot 2 of an Ultra 5 computer.

Note:

Note: The “Left/Right” designations shown above are based on the UltraSCSI card

being installed in slot 2. If the UltraSCSI card is installed in slots 1 or 3,

connect the disk drives to the right connector and the tape drives to the left

connector.

Left SCSI

Connector

Right SCSI

Connector

UniPack Disk

Drive 1

(optional)

UniPack Disk

Drive 2

(optional)

UniPack Disk

Drive 3

(optional)

UniPack Disk

Drive 4

(optional)

UniPack

Tape Drive 1

(required)

UniPack

Tape Drive 2

(optional)

W W W A

W W

68-68

68-68 68-68

68-68

V = 68-68 pin VHDCI cable

W = 68-68 pin SCSI cable

A = Auto-terminated

68-68

scsicble.cdr

Connecting to external interfaces

Issue 3.3 February 2003 45

SCSI devices are addressed as shown in the following table.

These addresses are set using the target address switches on the back of each SCSI

device. Before setting the target address, make sure that the power is off on the SCSI

devices.

Device Address

Disk drive 1 0

Disk drive 2 1

Disk drive 3 2

Disk drive 4 3

Tape drive 1 4

Tape drive 2 5

!Important:

Important: Do not use a target address

greater than 5.

Press this side to increase

the address number.

Press this side to decrease

the address number.

scsiidsw.cdr

Installation

46 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Turning the system on and verifying POST

Once you assemble the system, including the external devices that are shipped with your

system, turn the system on and verify POST (Power On Self Test).

To turn the system on and verify POST:

1. Plug the power cord of the UPS into an AC outlet.

2. Turn on the power to the UPS.

3. Turn on all external SCSI devices starting with the device farthest from the system and

working toward the system.

4. Turn on the system monitor.

5. Turn on the system.

Note:

Note: The POST diagnostics will occur each time you turn on the system. The

POST tests the basic system components. This may take several minutes

6. While the system is booting up, press Stop+A simultaneously to put the system in the

monitor mode.

The ok prompt is displayed.

7. Enter the following commands:

setenv auto-boot? false

reset-all

The system resets to the ok prompt.

Turning the system on and verifying POST

Issue 3.3 February 2003 47

8. Enter:

probe-ide

This verifies that the system sees all enhanced integrated drive electronics (EIDE)

devices. A message similar to the following is displayed:

In this example, the devices listed are as follows:

●Device 0 is the primary internal hard drive.

●Device 1 is the optional second internal hard drive, if present.

●Device 2 is the CD-ROM drive.

●Device 3 is the floppy drive, if present.

Note:

Note: The actual devices listed depends on the devices installed on the EIDE bus.

9. Enter:

reset-all

The system resets to the ok prompt.

Device 0 ( Primary Master )

ATA Model: STxxxxxx

Device 1 ( Primary Slave )

Not Present (or) ATA Model: STxxxxxx

Device 2 ( Secondary Master )

Removable ATAPI Model: CRD-xxxxx

Device 3 ( Secondary Slave )

Not Present (or) Removable ATAPI Model: xxxx

Installation

48 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

10. Enter:

probe-scsi-all

This verifies that the system sees all external SCSI devices. A message similar to the

following is displayed:

In this example, the devices listed are as follows:

●Target 0 is an external 4.2-GB hard drive.

●Target 4 is an external DDS4 tape drive.

Note:

Note: The actual devices listed depends on the devices installed on the SCSI bus.

11. When you have verified that the system recognizes all of its devices, enter the

following commands:

CAUTION:

CAUTION: If you fail to enter these commands, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up

process.

setenv auto-boot? true

boot -r

The system reboots.

/pci@1f,0/pci@1/pci@1/SUNW,isptwo@4

Target 0

Unit 0 Disk QUANTUM VK4550J SUN4.2G8610

Target 4

Unit 0 Removeable Tape HP C5683A C911

Identifying installed PCI cards

Issue 3.3 February 2003 49

Identifying installed PCI cards

If there are problems with the PCI cards, do the following to troubleshoot the problem. If all

PCI cards are operational, you can skip this section.

At the command prompt, enter:

/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg

In the section called IO Cards, there is a listing of the PCI cards. The following are

examples of some of the entries you may see. The display you see depends on your

specific configuration.

In this example:

●Slot 1 is an SAI/P card

●Slot 2 is a SunSwift card

●Slot 3 is an HSI/P card

========================= IO Cards =========================

Bus# Freq

Brd Type MHz Slot Name Model

--- ---- ---- ---- -------------------------------- ----------------------

0 PCI-1 33 1 ebus

0 PCI-1 33 1 network-SUNW,hme

0 PCI-1 33 2 SUNW,m64B ATY,GT-B

0 PCI-1 33 3 ide-pci1095,646

0 PCI-2 33 1 pci114f,1c-pci114f,1c

0 PCI-2 33 2 pci-pci1011,24

0 PCI-2 33 3 pci1214,334-pci1214,334

Installation

50 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Setting the remote console modem options

The computer supports the U.S. Robotics Sportster 33.6 Faxmodem and the Paradyne

Comsphere 3910 modem for remote console access. The options for any other modems

must be set based on local instructions.

For instructions for connecting the modem, see Connecting the remote console modem on

page 38.

Sportster 33.6 faxmodem

The Sportster 33.6 faxmodems are optioned at the factory. Use this procedure only if the

modem has lost the factory option settings.

To set the options for the Sportster 33.6 faxmodem:

1. Set DIP switches 1, 3, 7, and 8 on the back panel of the Sportster modem to the down

(ON) position, and switches 2, 4, 5, and 6 to the up (OFF) position.

2. Turn on the remote console modem.

3. At the system console, log in as root.

4. Enter:

/cms/install/bin/abcadm -r ttyb

The following message is displayed:

5. Enter: y

The following message is displayed:

The port monitor turns off.

ttyb is currently set to be incoming

Are you sure you want to change it? [y,n,?]

ttyb administration removed

Setting the remote console modem options

Issue 3.3 February 2003 51

6. Enter the following command:

cu -s 9600 -b 8 -l cua/b

The following message is displayed:

7. Enter the following commands:

at&f1 (loads the factory default configuration into active memory)

at&w0 (writes the current configuration to NVRAM template Y0)

Note:

Note: Use numerical ones and zeros when entering the options.

8. After you enter the options, disconnect from the modem by entering a tilde and a

period (~.).

9. Set DIP switches 4 and 8 on the back panel of the Sportster modem to the down (ON)

position. Set all other DIP switches to the up (OFF) position.

10. Reset the modem by turning the power off and back on.

11. Enter:

/cms/install/bin/abcadm -i -b 9600 ttya

The Terminal Ready (TR) LED lights on the modem and the following message is

displayed:

12. If the TR LED is not lit, enter:

ps -ef | grep sac

A message similar to the following should be displayed:

Additional references – For additional information, see the U.S. Robotics Sportster

Modems Users Guide.

Connected

ttya set to incoming port 9600 baud

root 377 1 0 14:39:30 ? 0:00 /usr/lib/saf/sac -t 300

root 9723 9666 0 09:16:26 pts/9 0:00 grep sac

Installation

52 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Paradyne Comsphere 3910 modem

The Paradyne Comsphere 3910 modem is used for many locations outside of the United

States. These modems are not optioned at the factory.

Recommended options

The recommended options for the Comsphere 3910 modem include selecting the

factory-preset defaults for “UNIX_Dial” with the following two changes:

●Asynchronous DTE Rate is changed to 9600

●Dial Line Rate is changed to 9600 (V32b)

Option buttons

The seven buttons that are used to set the modem options include:

●Single Up Arrow. Move up one level in the menu tree

●Double Up Arrow. Move to the top-level menu

●Left Arrow. Move to the previous choice for the current level in the menu tree

●Right Arrow. Move to subsequent choice for the current level in the menu tree

●Function 1 (F1). Select the choice, if any, that is currently displayed above F1

●Function 2 (F2). Select the choice, if any, that is currently displayed above F2

●Function 3 (F3). Select the choice, if any, that is currently displayed above F3

Right

Arrow

Function keys

Double Up

Arrow

ingle Up

Arrow

Left

Arrow

3910.cdr

Setting the remote console modem options

Issue 3.3 February 2003 53

Setting the options

To set the options on the Comsphere 3910, use the following procedures.

Configuring Factory/Async_Dial

1. Press F2 to select “Configure.”

“Ld EditArea frm” is displayed.

2. Press the Right Arrow four times.

“Factory” is displayed.

3. Press F1 to select “Factory.”

“Ld Fact Preset:” is displayed.

4. Press Right Arrow four times.

5. Press F1 to select “UNIX_Dial.”

6. Press F3 to select “Save.”

“Sav EditArea to” is displayed.

7. Press F1 to save to “Active(Saved).”

Since you are changing the active area to a new set of options (that is,

“Factory/Async_Dial”), the modem automatically performs another Power-On-Self-Test

(POST). Since the new options match the way the modem is connected, the ALRM

LED does not turn red. “Idle: 19.2” and “Status Configure” are displayed. To return to

the top-level menu, press the Double Up Arrow.

Setting the data rate

1. Press F2 to select “Configure.”

“Ld EditArea frm” is displayed.

2. Press the Right Arrow once.

“Active(Saved)” is displayed.

3. Press F1.

“Choose Function” is displayed.

4. Press F1 to select “Edit.”

“Edit StrapGroup” is displayed.

5. Press F1 to select “DTE_Interface.”

“Async/Sync Mode” is displayed.

6. Press F1 to select “Nxt.”

“Async DTE Rate” is displayed.

Installation

54 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

7. Press the Right Arrow five times to display “9600.”

8. Press F2 to select “9600.”

Setting the handshake options

1. Press F1 for “Nxt.”

“Asyn #Data Bits (8)” is displayed.

2. Press F1 for “Nxt.”

“Asyn Parity Bit (None)” is displayed.

3. Press F1 for “Nxt.”

“Asyn #Stop Bits (1)” is displayed.

4. Press F1 for “Nxt.”

“DTR Action (Ignore)” is displayed.

5. Press F1 for “Nxt.”

“DSR Control (Forced_On)” is displayed.

6. Press F1 for “Nxt.”

“RTS Action (Ignore)” is displayed.

7. Press F1 for “Nxt.”

“CTS Control (WinkWhenDisc)” is displayed.

8. Press F1 for “Nxt.”

“RTS/CTS Delay (0 msec)” is displayed.

9. Press F1 for “Nxt.”

“LSD Control (WinkWhenDisc)” is displayed.

10. Press F1 for “Nxt.”

“CT111_Rate Cntl (Disable)” is displayed.

11. Press F1 for “Nxt.”

“DTE_Rate=VF (Disable)” is displayed.

12. Press F1 for “Nxt.”

“Extend Main Ch. (Disable)” is displayed.

13. Press F1 for “End.”

“Edit StrapGroup” is displayed.

Setting the remote console modem options

Issue 3.3 February 2003 55

Setting the Dial_Line strap group

1. Press the Right Arrow three times to get to the “Dial_Line” strap group. Nothing needs

to be changed for CMS in the “DTE_Dialer” or “Line_Dialer” strap groups, so you can

skip them.

2. Press F1 to edit the “Dial_Line” strap group.

“Dial Line Rate” is displayed.

3. Press the Right Arrow four times for “9600(V32b).”

4. Press F2 to select “9600(V32b).”

5. Press F1 for “Nxt.”

“V32bis Automode (Enable)” is displayed.

6. Press F1 for “Nxt.”

“V32bis Autorate (Enable)” is displayed.

7. Press F1 for “Nxt.”

“Dial Tx Level (Permissv (-9))” is displayed.

8. Press F1 for “Nxt.”

“V22b Guard Tone (Disable)” is displayed.

9. Press F1 for “Nxt.”

“V32bis Train (Long)” is displayed.

10. Press F1 for “End.”

“Edit StrapGroup” is displayed. The other strap groups (“V42/MNP/Buffer,” “Test,”

“Misc,” and “Security”) are not changed for CMS.

Saving your settings

1. Press the Single Up Arrow to display “Choose Function” and “Edit Save.”

2. Press F3 to select “Save.”

“Save EditArea to” is displayed.

3. Press F1 to select “Active(Saved).”

“Command Complete” is displayed.

4. Press the Single Up Arrow again to display “Save EditArea to.”

5. Press the Right Arrow once to select “Customer 1.”

6. Press F1 to save to “Customer 1.”

“Command Complete” is displayed.

Installation

56 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

7. Press the Double Up Arrow.

“Idle: 9600” and “Status Configure” are displayed. If the modem is powered off, it

should return to this state when it is powered on.

8. To check the status of the Comsphere 3910 modem, use the “Status” choice in the

top level menu, or use the Right and Left Arrow buttons to view other top-level menu

choices.

Turning the system over for provisioning

Issue 3.3 February 2003 57

Turning the system over for provisioning

After completing the physical installation of the system, the installation continues with

software provisioning. This is often done with the support of the Avaya CMS Provisioning

group. Provisioning the system consists of the following:

●Setting up CMS

●Authorizing features

●Adding logins and passwords

●Testing the software

To continue with provisioning, see the chapter “Turning the system over to the customer” in

the software installation, maintenance, and troubleshooting document appropriate for your

version of CMS.

Installation

58 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Issue 3.3 February 2003 59

Maintenance

Overview

This chapter describes the following maintenance procedures:

●Computer layout on page 60

●ESD precautions on page 63

●Maintaining PCI cards on page 64

●Maintaining disk drives on page 83

●Replacing the CD-ROM drive on page 130

●Maintaining tape drives on page 135

●Adding memory and replacing the CPU on page 147

Maintenance

60 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Computer layout

Familiarize yourself with the layout of the Ultra 5.

Front Panel

This figure shows the front panel of the Ultra 5. The diskette drive is not available if the

optional second internal hard drive has been installed.

System

unit

Diskette drive or second

internal hard drive

Standby

switch

CD-ROM

drive

3.5-inch bracket

(spare)

u5_front.cdr

Computer layout

Issue 3.3 February 2003 61

Rear Panel (with SunSwift card)

This figure shows the rear panel when you have a SunSwift card, which is usually installed

in PCI slot 2. The SunSwift card has one 68-pin SCSI connector and one ethernet RJ45

connector. Other PCI cards may be installed in slots 1 and 3.

Power

switch

SunSwift

card in

PCI slot 2

PCI

slot 3 PCI

slot 1

Parallel

printer

connector

Twisted-pair

ethernet

connector

VGA

connector

Serial

port A

Serial

port B

Keyboard

connector

Audio

connectors

Power cord

receptacle

Voltage selector

switch (older

models only)

Power

supply fan

u5_back_sunswift.cdr

Maintenance

62 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Rear Panel (with UltraSCSI card)

This figure shows the rear panel when you have an UltraSCSI card, which is usually

installed in PCI slot 2. The UltraSCSI card has two 68-pin SCSI connectors. Other PCI

cards may be installed in slots 1 and 3.

Power

switch

(left)

UltraSCSI

card in

PCI slot 2

PCI

slot 3 PCI

slot 1

Parallel

printer

connector

Twisted-pair

ethernet

connector

VGA

connector

Serial

port A

Serial

port B

Keyboard

connector

Audio

connectors

Power cord

receptacle

Voltage selector

switch (older

models only)

Power

supply fan

u5_back_uscsi.cdr

(right)

(left)

ESD precautions

Issue 3.3 February 2003 63

ESD precautions

Before you work on components inside the Ultra 5 computer:

1. Make sure that the computer is plugged in to AC power.

2. Make sure that the power is off.

3. Attach the Electro-Static Discharge (ESD) wrist strap to the chassis frame and to your

wrist. See the following figure.

4. Unplug the AC power cord.

u5_wriststrap.cdr

PCI slot 2

screws

Maintenance

64 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Maintaining PCI cards

Overview

Procedures in this section include the following:

●Identifying free card slots

●PCI card configuration on page 65

●Installing or removing PCI cards on page 66

●Replacing an UltraSCSI card with a SunSwift card on page 68

●SAI/P cards on page 71

●Installing HSI/P cards on page 77

Required references

You need access to the following documents to do procedures in this section:

●Avaya CMS R3V11 Software Installation, Maintenance, and Troubleshooting,

585-215-115

●Avaya CMS R3V9 Software Installation, Maintenance, and Troubleshooting,

585-215-956

●Avaya CMS R3V8 Software Installation, Maintenance, and Troubleshooting,

585-210-941

●Avaya CMS Software Installation and Setup (R3V5 and R3V6), 585-215-866

●Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876

●Sun Ultra 5 Service Manual

Identifying free card slots

There are three PCI slots on the back of the Ultra 5 computer. Empty slots are covered by

filler panels. Every computer will have either a SunSwift SCSI/Ethernet or UltraSCSI card

installed in Slot 2.

Maintaining PCI cards

Issue 3.3 February 2003 65

PCI card configuration

Depending on your configuration, the PCI cards will be installed in the slots shown below.

Card PCI Slot Comments

SunSwift

UltraSCSI

PCI 2, 1,

or 3 Required. A SunSwift card is installed in every

computer to provide a dedicated ethernet

connection to the switch, and a SCSI interface to

external tape and disk drives. Additional SunSwift

cards can be installed in the other slots.

HSI/P PCI 1 or

PCI 3 Optional. HSI/P cards are not required when

using ethernet for switch link connectivity. Use

PCI 1 for the first card, which supports four ACDs.

Use PCI 1 and 3 for two cards, which support

eight ACDs.

Note:

Note: Some CMS loads do not support

the X.25 protocol. Contact the

National Customer Care Center or

consult with your product

distributor or representative to

verify if the X.25 protocol is

supported on your CMS system.

SAI/P PCI 1 or

PCI 3 Optional. SAI/P cards provide serial port

connectivity for printers and terminals. Use PCI 1

for the first card, which supports eight serial

devices. Use PCI 1 and 3 for two cards, which

supports 16 serial ports.

Token Ring PCI 3 Optional. Installation and setup of this card is

done by Professional Services in the United

States, or by special arrangement outside of the

United States.

Maintenance

66 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Installing or removing PCI cards

Use the following general instructions when installing, moving, and removing PCI cards.

Other sections in this chapter describe specific PCI card maintenance instructions. Use

those instructions as appropriate.

Note:

Note: If you plan to install an optional second internal hard drive, install it before

you install any PCI cards.

To install or remove a card:

1. For a system currently in operation, verify that you have a recent CMSADM file system

backup before you change card configurations.

2. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

3. Turn off the system.

4. Turn off the system monitor.

5. Turn off all external SCSI devices starting with the device closest to the system and

working toward the farthest device.

!WARNING:

WARNING: You must wear an ESD wrist strap when installing or removing hardware

components to prevent electrical discharge that can damage the system.

6. Remove the cover of the Ultra 5.

7. Disconnect the AC power cord.

8. Select an unused slot to add a card, or select what card you are removing.

Maintaining PCI cards

Issue 3.3 February 2003 67

9. Add or remove the card as shown in the following figure.

10. Remove the ESD wrist strap.

11. Reattach the cover.

12. Reconnect the AC power cord.

13. Turn on all external SCSI devices starting with the device farthest from the system and

working toward the system.

14. Turn on the system monitor.

15. Turn on the system.

16. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

17. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

18. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

PCI card

Screw

PCI slot 1

PCI slot 3

PCI slot 2

u5_pcicard.cdr

PC riser

board

Maintenance

68 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Replacing an UltraSCSI card with a SunSwift card

This section describes how to replace an UltraSCSI card with a SunSwift card. This is done

when the customer wants to add a second ethernet port.

Prerequisites

●Obtain a SunSwift PCI card.

●Obtain one or two 68-to-68 pin SCSI cables (comcode 407934470, part

number 595-4851-xx).

●Do a CMSADM backup.

●Turn off CMS before beginning this procedure.

Procedure

To replace an UltraSCSI card with a SunSwift card:

1. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

2. Turn off the system.

3. Turn off the system monitor.

4. Turn off all external SCSI devices starting with the device that is closest to the system

and working toward the farthest device.

!WARNING:

WARNING: You must wear an ESD wrist strap when installing or removing hardware

components to prevent electrical discharge that can damage the system.

5. Disconnect each 68-to-68 pin VHDCI cable from the UltraSCSI card and from the first

external device in each existing SCSI chain. There may be one chain of disk drives

and one chain of tape drives.

6. Remove the cover of the Ultra 5.

7. Disconnect the AC power cord.

Maintaining PCI cards

Issue 3.3 February 2003 69

8. Remove the UltraSCSI card. It should be located in PCI slot 2.

9. Install the SunSwift card in PCI slot 2 (or wherever the UltraSCSI card was installed).

10. Reconfigure the SCSI devices in the order shown in the following figure.

PCI card

Screw

PCI slot 1

PCI slot 3

PCI slot 2

u5_pcicard.cdr

PC riser

board

SCSI

Connector

UniPack Disk

Drive 1

(optional)

UniPack Disk

Drive 2

(optional)

UniPack Disk

Drive 3

(optional)

UniPack Disk

Drive 4

(optional)

UniPack

Tape Drive 1

(required)

UniPack

Tape Drive 2

(optional)

WWW

WW W WA

68-68 68-68 68-68 68-68 68-68

W = 68-68 pin SCSI cable

A = Auto-terminated

68-68

scsicble_swift.cdr

Maintenance

70 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

SCSI devices are addressed as shown in the table below. These addresses are set

using the Target Address Switches on the back of each SCSI device.

11. Remove the ESD wrist strap.

12. Reattach the cover.

13. Reconnect the AC power cord.

14. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

15. Turn on the system monitor.

16. Turn on the system.

17. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

18. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

19. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

Device Address

Disk Drive 1 0

Disk Drive 2 1

Disk Drive 3 2

Disk Drive 4 3

Tape Drive 1 4

Tape Drive 2 5

!Important:

Important: Do not use a target address

greater than 5.

Maintaining PCI cards

Issue 3.3 February 2003 71

SAI/P cards

The Serial Asynchronous Interface/PCI (SAI/P) card connects terminals, printers and

modems to the computer. The computer can accommodate two SAI/P cards. Each SAI/P

card is associated with an external, 8-port expander box.

Identifying device entry names for ports on an SAI/P card

When the SAI/P card driver is installed, device entries are created to access the physical

ports on the expander box. The device name that is created is /dev/term/N, where N

represents SAI/P slot and expander box port entries. For example, when two SAI/P cards

are installed, the card in the lowest numbered slot is associated with physical ports

a000-a007, while ports for the second card are denoted by b000-b007.

To display the port designations for each SAI/P card, use the

/cms/toolsbin/display_ports command. A response similar to the following is

displayed:

Adding, moving, or removing an SAI/P card

This section describes how to add, remove or move an SAI/P card.

Adding an SAI/P card – To add an SAI/P card:

1. Identify the existing SAI/P cards installed in the system.

2. Verify that you have a recent CMSADM file system backup before you change card

configurations.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Turn off the system.

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system

and working toward the farthest device.

7. Decide where you will install the new SAI/P card. Insert the SAI/P card into the Ultra 5.

See Installing or removing PCI cards on page 66 for more information.

8. Connect the expander box to the new SAI/P card.

/dev/term devices:a000 a001 a002 a003 a004 a005 a006 a007

Maintenance

72 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

9. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

10. Turn on the system monitor.

11. Turn on the system.

12. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

13. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

14. Enter the following commands:

sacadm -l

pmadm -l

These commands display existing administration information. Record this information

for later use.

15. Enter:

pmadm -r -p ttysaipslot -r ttyportdesignator

This removes port administration for all SAI/P cards, where slot indicates slot a or

slot b, and portdesignator is the full SAI/P port designation (a000, a001, and so

on).

16. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilities on

page 75.

17. Install the SAI/P software driver. See your CMS software installation, maintenance,

and troubleshooting document for details.

18. Administer all SAI/P ports cards.

19. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

Maintaining PCI cards

Issue 3.3 February 2003 73

Moving an SAI/P card – When moving SAI/P cards, remember to preserve the original

sequence of the cards. To do this, you many need to move more than one card. See

Identifying device entry names for ports on an SAI/P card on page 71 to determine the

ordering sequence.

To move an SAI/P card to a different PCI slot location.

1. Verify that you have a recent CMSADM file system backup before you change card

configurations.

2. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilities on

page 75.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Turn off the system.

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system

and working toward the farthest device.

7. Remove the SAI/P card from the PCI slot.

8. Install the SAI/P card into a different PCI slot. See Installing or removing PCI cards on

page 66 for more information.

CAUTION:

CAUTION: Remember to preserve the original ordering sequence of the SAI/P cards.

9. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

10. Turn on the system monitor.

11. Turn on the system.

12. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

13. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

14. Install the SAI/P software driver. See your CMS software installation, maintenance,

and troubleshooting document for details.

15. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

Maintenance

74 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Removing an SAI/P card – To remove an SAI/P card:

1. Verify that you have a recent CMSADM file system backup before you change card

configurations.

2. Enter the following commands:

sacadm -l

pmadm -l

These commands display existing administration information. Record this information

for later use.

3. Enter:

pmadm -r -p ttysaipslot -r ttyportdesignator

This removes port administration for all SAI/P cards, where slot indicates slot a or

slot b, and portdesignator is the full SAI/P port designation (a000, a001, and so

on).

4. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilities on

page 75.

5. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

6. Turn off the system.

7. Turn off the system monitor.

8. Turn off all external SCSI devices starting with the device that is closest to the system

and working toward the farthest device.

9. Remove the SAI/P card from the system. See Installing or removing PCI cards on

page 66 for more information.

10. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

11. Turn on the system monitor.

12. Turn on the system.

13. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

14. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

15. Readminister all terminals, modems, and printers connected to the SAI/P expander

box.

Maintaining PCI cards

Issue 3.3 February 2003 75

16. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

Removing SAI/P drivers and utilities

To remove the SAI/P software drivers and utilities:

1. Enter:

pkgrm SUNWsaip

This removes the SAI/P software drivers. The following message is displayed:

2. Enter: y

This starts the removal of the SAI/P software driver. The following message is

displayed:

3. Enter: y

The following message is displayed:

If the removal is successful, the following message is displayed:

If removal is not successful, escalate through the normal channels.

# The following package is currently installed:

SUNWsaip Serial Asynchronous Interface Driver (PCI)

(sparc) X.0.0

Do you want to remove this package?

## Removing installed package instance <SUNWsaip>

This package contains scripts which will be executed with

super-user permission during the process of removing this

package.

Do you want to continue with the removal of this package [y,n,q,?]

## Verifying package dependencies.

## Processing package information.

## Executing preremove script.

Removal of <SUNWsaip> was successful.

Maintenance

76 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

4. Enter:

pkgrm SUNWsaipu

This removes the SAI/P software utilities. The following message is displayed:

5. Enter: y

This starts the removal of the SAI/P software utilities. The following message is

displayed:

6. Enter: y

The following message is displayed:

If the removal is successful, the following message is displayed:

If removal is not successful, escalate through the normal channels.

# The following package is currently installed:

SUNWsaipu Serial Asynchronous Interface Utilities (PCI)

(sparc) X.0.0

Do you want to remove this package?

## Removing installed package instance <SUNWsaipu>

This package contains scripts which will be executed with

super-user permission during the process of removing this

package.

Do you want to continue with the removal of this package [y,n,q,?]

## Verifying package dependencies.

## Processing package information.

## Executing preremove script.

Removal of <SUNWsaipu> was successful.

Maintaining PCI cards

Issue 3.3 February 2003 77

Installing HSI/P cards

An HSI/P card supports X.25 switch links. For eight ACDS, two HSI/P cards and quad

cables are needed. If the system uses TCP/IP signaling for all ACDs, HSI/P cards are not

needed.

Note:

Note: Some CMS loads do not support the X.25 protocol. Contact the National

Customer Care Center or consult with your product distributor or

representative to verify if the X.25 protocol is supported on your CMS

system.

Installing HSI/P cards contains the following procedures:

●Replacing an HSI/P card on page 78

●Installing the first HSI/P card or a pair of HSI/P cards on page 78

●Installing HSI/P software and patches on page 79

●Setting up the switch link for each ACDon page 80

●Adding a second HSI/P card on page 81

If you are replacing a defective HSI/P card, see Replacing an HSI/P card on page 78. If

this is the initial installation of one or two HSI/P cards, start with Installing the first HSI/P

card or a pair of HSI/P cards. If a second HSI/P card is being added to a system already in

operation, see Adding a second HSI/P card on page 81.

Maintenance

78 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Replacing an HSI/P card

To replace an HSI/P card:

1. Log in to the system as root.

2. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

3. Press and hold the front panel power switch for 5 seconds to power off the system.

4. Turn off the system monitor.

5. Turn off all external SCSI devices, starting with the device that is closest to the system

and working toward the farthest device.

6. Disconnect the HSI/P quad cable connected to the card.

7. Remove and replace the defective HSI/P card. See Installing or removing PCI cards on

page 66 for detailed instructions.

8. Reattach the HSI/P quad cable.

9. Turn on all external SCSI devices, starting with the device that is farthest from the

system and working toward the system.

10. Turn on the system monitor.

11. Turn on the system.

Installing the first HSI/P card or a pair of HSI/P cards

To install the first HSI/P card or a pair of HSI/P cards:

1. Verify that you have a recent CMSADM file system backup before you change card

configurations.

2. Log in to the system as root.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Turn off the system.

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system

and working toward the farthest device.

7. Install the HSI/P cards. See Installing or removing PCI cards on page 66 for more

information.

Maintaining PCI cards

Issue 3.3 February 2003 79

8. Attach the HSI/P quad cables, and connect the switch links to the quad cables by

following the instructions described in Avaya CMS Switch Connections, Administration,

and Troubleshooting, 585-215-876.

Note:

Note: Do not use serial port “A” to connect switch links when an HSI/P card is

installed. Serial port “A” is used only for single ACD installations. In a

multiple ACD arrangement, all switch links must be connected to an HSI/P

quad cable, to an ethernet port using TCP/IP, or a combination of HSI/P and

TCP/IP connections.

9. Turn on all external SCSI devices, starting with the device that is farthest from the

system and working toward the system.

10. Turn on the system monitor.

11. Turn on the system.

12. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

The ok prompt is displayed.

13. Enter:

boot -r

This reboots the system so that it recognizes the new HSI/P cards.

Note:

Note: Sometimes the system fails to recognize a newly installed HSI card. If this

happens, the command show-devs does not show the HSI card and

/var/adm/messages fails to recognize the card upon bootup. See the

troubleshooting chapter of Avaya CMS Switch Connections, Administration,

and Troubleshooting, 585-215-876, for information about troubleshooting

HSI/P cards.

14. When the system comes back up, log in as root.

15. Continue with Installing HSI/P software and patches on page 79.

Installing HSI/P software and patches

Using the procedures in the CMS software installation, maintenance, and troubleshooting

document:

●Install the HSI/P software

●Reinstall the Solaris patches

After installing the software and patches, continue with Setting up the switch link for each

ACDon page 80.

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80 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Setting up the switch link for each ACD

To change the switch link administration for each ACD:

1. Enter:

cmssvc

The CMS Services menu is displayed.

2. Select the run_cms option.

3. Turn off CMS.

4. Enter:

cmssvc

The CMS Services menu is displayed.

5. Select the swsetup option.

6. Select the ACD that you want to set up.

7. Accept the existing defaults for the following:

●Switch name

●Switch model (release)

●Vectoring

●Expert agent

●Central office disconnect supervision

●Local port

●Remote port

8. Select “X.25” and a specific link number when prompted for the link information.

9. Repeat Step 4 through 8 for each ACD that will use the HSI card.

10. Enter:

cmssvc

The CMS Services menu is displayed.

11. Select the run_cms option.

12. Turn on CMS.

13. Test and troubleshoot each switch connection using the procedures in Avaya CMS

Switch Connections, Administration, and Troubleshooting, 585-215-876.

14. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

Maintaining PCI cards

Issue 3.3 February 2003 81

Adding a second HSI/P card

Use the following procedures if you are adding a second HSI/P card to a system that is

already in operation. Before you do this procedure, verify that CMS is installed.

To add a second HSI/P card:

1. Verify that you have a recent CMSADM file system backup before you change card

configurations.

2. Log in to the system as root.

3. Enter:

/usr/sbin/shutdown -y -g0 -i0

This shuts down the system.

4. Turn off the system.

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system

and working toward the farthest device.

7. Install the second HSI/P card. See Installing or removing PCI cards on page 66 for

more information.

8. Attach the HSI/P quad cable, and connect the switch links to the quad cable by

following the instructions described in Avaya CMS Switch Connections, Administration,

and Troubleshooting, 585-215-876.

Note:

Note: Do not use serial port “A” to connect switch links when an HSI/P card is

installed. Serial port “A” is used only for single ACD installations. In a

multiple ACD arrangement, all switch links must be connected to an HSI/P

quad cable, to an ethernet port using TCP/IP, or a combination of HSI/P and

TCP/IP connections.

9. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

10. Turn on the system monitor.

11. Turn on the system.

12. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

13. Enter:

boot -r

This reboot the system so that it recognizes the new HSI/P card.

Maintenance

82 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Note:

Note: Sometimes the system fails to recognize a newly installed HSI card. If this

happens, the command show-devs does not show the HSI card and

/var/adm/messages fails to recognize the card upon bootup. See the

troubleshooting chapter of Avaya CMS Switch Connections, Administration,

and Troubleshooting, 585-215-876, for information about troubleshooting

HSI/P cards.

14. When the system comes back up, log in as root.

15. Administer the switch links as shown in Setting up the switch link for each ACDon

page 80.

Maintaining disk drives

Issue 3.3 February 2003 83

Maintaining disk drives

Overview

Procedures in this section include the following:

●Disk drive compatibility with CMS loads on page 83

●Prerequisites on page 83

●Required references on page 84

●Replacing the primary internal EIDE boot disk drive on page 85

●Adding or replacing the internal EIDE data disk drive on page 93

●Adding or replacing external SCSI disk drives on page 102

●Setting up the disk drives on page 110.

●Partitioning disk drives on page 111

●Administering data disk drives on page 121

Disk drive compatibility with CMS loads

When a new or replacement disk drive is installed in an older system, the CMS load may

not be compatible with the disk drive if the CMS configuration files have not been updated.

These configuration files (/olds/disk.conf and /olds/olds-funcs) must be edited

or replaced with the correct information. Contact the Avaya technical support organization

for assistance.

Prerequisites

Do a CMSADM backup, if possible, before you add or replace a disk drive. See your CMS

software installation, maintenance, and troubleshooting document for this procedure.

Before you attempt to replace defective data (nonboot) disks, try to print the current setup

for all ACDs. This information must be readministered after you install replacement disks.

Maintenance

84 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Required references

The following references are required when doing procedures in this section:

●Avaya CMS R3V11 Software Installation, Maintenance, and Troubleshooting,

585-215-115

●Avaya CMS R3V9 Software Installation, Maintenance, and Troubleshooting,

585-215-956

●Avaya CMS R3V8 Software Installation, Maintenance, and Troubleshooting,

585-210-941

●Avaya CMS Software Installation and Setup (R3V5 and R3V6), 585-215-866

●Sun Ultra 5 Service Manual

Maintaining disk drives

Issue 3.3 February 2003 85

Replacing the primary internal EIDE boot disk drive

This procedure describes how to replace the primary internal EIDE boot disk drive. If you

are also adding or replacing the secondary data disk drive, use these procedures in

concert with Adding or replacing the internal EIDE data disk drive on page 93 while you

have the computer open.

Opening the computer

To open the computer:

1. If you have not already done so, use the following command to shut down the

computer:

/usr/sbin/shutdown -y -i0 -g0

2. Turn off the power to the computer.

3. Remove the two screws on the back of the unit that secure the cover to the chassis.

See the following figure.

4. Slide the cover back 1 or 2 inches and lift it up away from the chassis.

5. Place the cover in a convenient location so that it does not interfere with your work.

Cover Tabs

Cover

Screws

remove

cover.cdr

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86 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

6. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.

See the following figure.

7. Disconnect the AC power cord.

!Important:

Important: If the computer has a PCI card in slot position 2, you must remove that card

during this procedure to make it easier to reach the components. To remove

PCI card 2, you must first remove the PCI card 2 screw. On the Series 1

computers, this screw is on the back of the computer. On Series 2 and later

computers, this screw is on the top of the frame above the PCI card.

u5_wriststrap.cdr

PCI slot 2

screws

Maintaining disk drives

Issue 3.3 February 2003 87

Removing the primary internal boot disk drive

To remove the primary internal boot disk drive:

1. Disconnect the EIDE ribbon cable from the motherboard. Remember where the EIDE

ribbon cable connects to the motherboard. The following figure shows an EIDE cable

when there is only one internal disk drive.

2. If the computer has a secondary data disk drive installed, disconnect the EIDE ribbon

cable from the secondary disk drive. If no secondary disk is installed, skip this step.

3. Remove the two screws that secure the primary disk drive mounting bracket assembly

to the chassis. See the following figure.

orig_ide_cable.cdr

MOTHER BOARD

DRIVE

u5_master_install.cdr

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88 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

4. Disconnect the power cable from the primary disk drive. See the following figure.

5. Remove the primary disk drive and mounting bracket assembly from the computer.

6. Disconnect the EIDE ribbon cable from the primary disk drive. Save this EIDE cable in

case you have to reinstall the old disk drive.

7. Remove the four screws that hold the primary disk drive to the mounting bracket. Save

the screws and mounting bracket for the new primary disk drive. Label the disk drive

“Original Master Disk,” and save it in case you have to reinstall the original

configuration.

u5_master_cable.cdr

Maintaining disk drives

Issue 3.3 February 2003 89

Installing the new primary internal disk drive

To install the new primary internal disk drive:

1. Ensure that the jumpers on the primary internal hard drive are set to the Cable Select

(CS) setting. See the following figure.

2. Using the original mounting bracket, attach the new primary disk drive labeled “Master

Disk” to the mounting bracket using the four screws from the new disk drive kit. The

mounting bracket that came with the new primary disk drive can be discarded.

Tip:

Tip: Install each screw with just a few turns before you tighten all four screws.

3. With the new primary internal disk drive you will receive new EIDE ribbon cables. Use

the cable that has three connectors (SLAVE, MASTER, and MOTHERBOARD).

Connect the end labeled MASTER to the connector on the rear of the new primary

internal disk drive.

4. Connect the power cable to the primary internal disk drive.

EIDE ribbon

cable connector

Jumper in

Cable Select (CS)

position

Power

connector

cable_sel.cdr

u5_master_install.cdr

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90 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

5. Slide the mounting bracket into place, routing the EIDE ribbon cable so that the

MOTHER BOARD connector can reach the connector on the motherboard, and the

SLAVE connector can reach the secondary internal disk drive.

6. Attach the mounting bracket to the chassis using the two screws saved earlier. See the

following figure.

7. Connect the EIDE ribbon cable end labeled MOTHER BOARD to the EIDE connector

on the mother board.

Tip:

Tip: If you are also replacing the secondary internal data disk drive, wait and

attach the EIDE ribbon cable to the mother board after you install that drive.

8. Do one of the following:

●If you are adding or replacing the secondary data disk drive, continue with Adding or

replacing the internal EIDE data disk drive on page 93.

●If you are not adding or replacing the secondary data disk drive, continue with

Closing the computer on page 91.

u5_master_install.cdr

Maintaining disk drives

Issue 3.3 February 2003 91

Closing the computer

If you are also replacing the secondary internal data disk drive, do not close the computer.

Continue with Adding or replacing the internal EIDE data disk drive on page 93.

To close the computer:

1. If you removed the PCI card from Slot 2 earlier, reinstall it now.

2. Reconnect the AC power cord to the computer.

3. Detach the ESD wrist strap.

4. Replace the cover on the computer. Slide the cover forward until it fits snugly around

the chassis.

5. Replace the two cover screws.

Tip:

Tip: Install each screw with just a few turns before you tighten both screws.

6. Do one of the following:

●If you are adding or replacing external SCSI disk drives, continue with Adding or

replacing external SCSI disk drives on page 102.

●If you are not adding or replacing external SCSI disk drives, continue with Turning

on the system on page 92.

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92 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Turning on the system

To turn on the system:

1. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

2. Turn on the system monitor.

3. Turn on the system.

4. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

5. Enter the following commands:

setenv auto-boot? false

reset-all

This resets the system and the ok prompt is displayed.

6. Enter:

probe-ide

This checks to see that the system recognizes the new disk drive. If the new drive is

not listed, check for a secure connection between the motherboard and the new drive.

7. Reboot the system by entering the following commands:

CAUTION:

CAUTION: If you fail to enter these commands, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up

process.

setenv auto-boot? true

boot -r

8. Continue with Setting up the disk drives on page 110.

Maintaining disk drives

Issue 3.3 February 2003 93

Adding or replacing the internal EIDE data disk drive

This section describes how to add or replace the internal EIDE data disk drive in the Ultra 5

computer. The optional drive, together with hardware and a new ribbon cable, is packaged

separately from the Ultra 5 computer.

Note:

Note: In the following procedures, the disk drive that is already installed in the

Ultra 5 computer is referred to as the primary drive, and the new drive that

you install is referred to as the secondary drive.

Unpacking the disk drive

Remove the following items from the box that contains the secondary data disk drive and

place them in a convenient location:

●EIDE disk drive

●Mounting bracket

●Four pan head screws

●New EIDE ribbon cable

The new disk drive comes with two ribbon cables. The cable used with the Ultra 5 has

three connectors labeled SLAVE, MASTER, and MOTHERBOARD. The other cable

may be discarded.

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94 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Opening the computer

To open the computer:

1. If you have not already done so, use the following command to shut down the

computer:

/usr/sbin/shutdown -y -i0 -g0

2. Turn off the power to the computer.

3. Remove the two screws on the back of the unit that secure the cover to the chassis.

See the following figure.

4. Slide the cover back 1 or 2 inches and lift it up away from the chassis.

5. Place the cover in a convenient location so that it does not interfere with your work.

Cover Tabs

Cover

Screws

remove

cover.cdr

Maintaining disk drives

Issue 3.3 February 2003 95

6. Attach an antistatic wrist strap to the metal chassis of the computer and to your

wrist.See the following figure.

7. Disconnect the AC power cord.

!Important:

Important: If the computer has a PCI card in slot position 2, you may want to remove

that card during this procedure to make it easier to reach the components.

To remove PCI card 2, you must first remove the PCI card 2 screw. On the

Series 1 computers, this screw is on the back of the computer. On Series 2

and later computers, this screw is on the top of the frame above the PCI

card.

u5_wriststrap.cdr

PCI slot 2

screws

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96 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Removing the secondary internal disk drive

If there is no secondary internal disk drive, continue with Removing the diskette drive on

page 97.

To remove the secondary internal data disk drive:

1. Loosen, but do not remove, the three screws that secure the mounting bracket for the

secondary internal disk drive to the top of the chassis frame. See the following figure.

2. Remove the disk drive bracket from the chassis by sliding it back and lifting it free of

the three screws.

3. Disconnect the power cable from the secondary disk drive.

4. Lift out the mounting bracket and the attached disk drive.

5. Remove the four screws that hold the secondary internal disk drive to the mounting

bracket. Save the screws and mounting bracket for the new secondary internal disk

drive. Label the disk drive “Slave Disk,” and save it in case you have to reinstall the

original configuration.

Screw (4)

Secondary

disk drive

Screw (3)

u5_second_disk.cdr

Maintaining disk drives

Issue 3.3 February 2003 97

Removing the diskette drive

If there is no 3.5-inch internal diskette drive, continue with Installing new cabling on

page 98.

To remove the diskette drive:

1. Disconnect the power cable and diskette drive cable from the rear of the diskette drive.

See the following figure.

2. Loosen but do not remove the three screws that secure the diskette drive mounting

bracket to the top of the chassis frame.

3. Remove the diskette drive bracket from the chassis by sliding it back and lifting it free

of the three screws.

4. Lift out the mounting bracket and attached diskette drive.

5. At the motherboard, disconnect the diskette drive cable that comes from the diskette

drive.

6. Save the diskette drive and diskette drive cable in case you have to reinstall the

original configuration.

u5_diskette_cabling.cdr

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98 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Installing new cabling

If the primary boot disk drive already has a new EIDE ribbon cable, continue with Installing

the secondary disk drive on page 99.

To install new cabling:

1. Remove the ribbon cable from the back of the primary disk drive. You may need to

remove the primary disk drive by removing the two screws securing the primary disk

drive bracket and lifting out the drive. See the following figure.

2. Remove the other end of this cable from the motherboard. Remember the slot in the

motherboard from which you remove this connector. You will install another connector

in this slot in the next step.

3. On the new ribbon cable that was supplied with the secondary disk drive, there are

three connectors labeled MOTHERBOARD, MASTER, and SLAVE. Insert the

connector labeled MOTHERBOARD into the slot in the motherboard from which you

removed a connector in the previous step. See the following figure.

4. Connect the connector labeled MASTER to the primary disk drive.

5. If you previously removed the primary disk drive, reinstall it on the chassis.

u5_master_cable.cdr

Maintaining disk drives

Issue 3.3 February 2003 99

Installing the secondary disk drive

To install the new secondary internal disk drive:

1. Ensure that the jumpers on the secondary internal hard drive are set to the Cable

Select (CS) setting. See the following figure.

2. Attach the secondary internal disk drive to the new mounting bracket with the four

screws from the old disk drive or from the new disk drive kit. Arrange the drive so that

the connectors point to the back of the computer.

Tip:

Tip: Install each screw with just a few turns before you tighten all four screws.

3. Connect the EIDE ribbon cable connector labeled SLAVE to the secondary internal

disk drive.

EIDE ribbon

cable connector

Jumper in

Cable Select (CS)

position

Power

connector

cable_sel.cdr

Screw (4)

Secondary

disk drive

Screw (3)

u5_second_disk.cdr

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100 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

4. Connect the power cable to the secondary internal disk drive.

5. Install the mounting bracket for the secondary internal disk drive to the frame of the

chassis, slipping the three holes in the mounting bracket over the three screws in the

chassis frame.

6. Slide the mounting bracket forward as far as possible.

7. Tighten the three screws.

8. Route the cables to provide clearance.

Closing the computer

To close the computer:

1. If you removed the PCI card from Slot 2 earlier, reinstall it now.

2. Reconnect the AC power cord to the computer.

3. Detach the ESD wrist strap.

4. Replace the cover on the computer. Slide the cover forward until it fits snugly around

the chassis.

5. Replace the two cover screws.

Tip:

Tip: Install each screw with just a few turns before you tighten both screws.

6. Do one of the following:

●If you are adding or replacing any external SCSI disk drives, continue with Adding or

replacing external SCSI disk drives on page 102.

●If you are not adding or replacing any external SCSI disk drives, continue with

Turning on the system on page 101.

Maintaining disk drives

Issue 3.3 February 2003 101

Turning on the system

If you are also adding or replacing secondary external disk drives, do not power-up the

system. Continue with Adding or replacing external SCSI disk drives on page 102.

To turn on the system:

1. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

2. Turn on the system monitor.

3. Turn on the system.

4. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

5. Enter the following commands:

setenv auto-boot? false

reset-all

This resets the system and the ok prompt is displayed.

6. Enter:

probe-ide

This checks to see that the system recognizes the new disk drives. If the new drives

are not listed, make sure there is a secure connection between the motherboard and

the new drives.

7. Reboot the system by entering the following commands:

CAUTION:

CAUTION: If you fail to enter these commands, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up

process.

setenv auto-boot? true

boot -r

The system reboots.

8. Continue with Setting up the disk drives on page 110.

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102 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Adding or replacing external SCSI disk drives

This section describes how to add or replace an external SCSI disk drive on an existing

system.

Adding or replacing a disk drive

To add or replace an external disk drive:

1. Log in to the system as root.

2. Enter:

/usr/sbin/shutdown -y -i0 -g0

The system shuts down and displays the ok prompt.

3. Turn off the system.

4. Turn off the system monitor.

5. Turn off all external SCSI devices starting with the device that is closest to the system

and working toward the farthest device.

6. Connect the disk drive to the other SCSI devices. See SunSwift connections on

page 103 or UltraSCSI connections on page 105.

Maintaining disk drives

Issue 3.3 February 2003 103

SunSwift connections – The following figure shows how to connect UniPack SCSI disk

drives and tape drives to a SunSwift card. A 68-to-68-pin SCSI cable connects from the

SunSwift PCI card on the back of the computer to the IN connector on the back of the SCSI

device that is closest to the computer. If you have more than one SunSwift card, connect

the drives to the card in the lowest slot number. A 68-to-68 pin SCSI cable connects from

the OUT connector of that device to the IN connector of the next device. Continue this

process until all assigned devices are connected in the SCSI chain.

When connecting SCSI devices, the last device in the chain MUST be terminated, either

via an auto-terminated device or with a manual terminator.

When using an auto-terminated SCSI device, you do not need to connect a SCSI

terminator to the OUT connector of the last SCSI device in the chain. To verify that the last

device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on

the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in

the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED

is lit.

When using a manually-terminated device, you must connect a SCSI terminator to the

OUT connector of the last SCSI device in the chain. When you connect the SCSI

terminator to the OUT connector, the LED on the terminator is lit.

Stack of three

external SCSI devices

SunSwift card

in PCI slot 2

Back panel of Ultra 5

OUT

68-to-68 pin SCSI cable

Target

address

switch

68-to-68 pin SCSI cable

scsi_sunswift.cdr

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104 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

The following figure shows the SCSI cabling for a SunSwift card.

SCSI devices are addressed as shown in the following table.

The addresses are set using the target address switches on the back of each SCSI device.

Before setting the target address, make sure that the power is off on the SCSI devices.

SCSI

Connector

UniPack Disk

Drive 1

(optional)

UniPack Disk

Drive 2

(optional)

UniPack Disk

Drive 3

(optional)

UniPack Disk

Drive 4

(optional)

UniPack

Tape Drive 1

(required)

UniPack

Tape Drive 2

(optional)

WWW

WW W WA

68-68 68-68 68-68 68-68 68-68

W = 68-68 pin SCSI cable

A = Auto-terminated

68-68

scsicble_swift.cdr

Device Address

Disk drive 1 0

Disk drive 2 1

Disk drive 3 2

Disk drive 4 3

Tape drive 1 4

Tape drive 2 5

!Important:

Important: Do not use a target address

greater than 5.

Press this side to increase

the address number.

Press this side to decrease

the address number.

scsiidsw.cdr

Maintaining disk drives

Issue 3.3 February 2003 105

UltraSCSI connections – The following figure shows how to connect UniPack SCSI disk

drives and tape drives to an UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects

from the UltraSCSI PCI card on the back of the computer to the IN connector on the back

of the SCSI device that is closest to the computer. A 68-to-68 pin SCSI cable connects

from the OUT connector of that device to the IN connector of the next device. Continue this

process until all assigned devices are connected in the SCSI chain.

When connecting SCSI devices, the last device in the chain MUST be terminated, either

via an auto-terminated device or with a manual terminator.

When using an auto-terminated SCSI device, you do not need to connect a SCSI

terminator to the OUT connector of the last SCSI device in the chain. To verify that the last

device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on

the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in

the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED

is lit.

When using a manually-terminated device, you must connect a SCSI terminator to the

OUT connector of the last SCSI device in the chain. When you connect the SCSI

terminator to the OUT connector, the LED on the terminator is lit.

68-to-68 pin VHDCI cable

Stack of three

external SCSI devices

Dual-channel

UltraSCSI card in PCI slot 2

OUT

68-to-68 pin SCSI cable

Target

address

switch

Back panel of Ultra 5

scsiuni.cdr

(left) (right)

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106 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

The following figure shows the SCSI cabling schemes that are possible with an UltraSCSI

card that is installed in slot 2 of an Ultra 5 computer.

Note:

Note: The “Left/Right” designations shown above are based on the UltraSCSI card

being installed in slot 2. If the UltraSCSI card is installed in slots 1 or 3,

connect the disk drives to the right connector and the tape drives to the left

connector.

Left SCSI

Connector

Right SCSI

Connector

UniPack Disk

Drive 1

(optional)

UniPack Disk

Drive 2

(optional)

UniPack Disk

Drive 3

(optional)

UniPack Disk

Drive 4

(optional)

UniPack

Tape Drive 1

(required)

UniPack

Tape Drive 2

(optional)

W W W A

W W

68-68

68-68 68-68

68-68

V = 68-68 pin VHDCI cable

W = 68-68 pin SCSI cable

A = Auto-terminated

68-68

scsicble.cdr

Maintaining disk drives

Issue 3.3 February 2003 107

SCSI devices are addressed as shown in the following table.

The addresses are set using the target address switches on the back of each SCSI device.

Before setting the target address, make sure that the power is off on the SCSI devices.

Device Address

Disk drive 1 0

Disk drive 2 1

Disk drive 3 2

Disk drive 4 3

Tape drive 1 4

Tape drive 2 5

!Important:

Important: Do not use a target address

greater than 5.

Press this side to increase

the address number.

Press this side to decrease

the address number.

scsiidsw.cdr

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108 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Turning on the system

To turn on the system:

1. Connect the power cord from the disk drive to a power source.

2. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

Note:

Note: For most SCSI devices, the power LED will light as soon as you power-on

the device. For some disk drives, the power LED will not light until the

system begins POST.

3. Turn on the system monitor.

4. Turn on the system.

5. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

6. Enter the following commands:

setenv auto-boot? false

reset-all

This resets the system and the ok prompt is displayed.

7. Enter:

probe-scsi-all

This checks to see that the system recognizes the new external disk drives. The

resulting display should list the new drives as Target 0-3. If the new drives are not

listed, make sure there is a secure connection between the SCSI port and the new

drives.

8. Enter:

reset-all

This resets the system and the ok prompt is displayed.

9. Enter:

probe-ide

This checks to see that the system recognizes the new internal EIDE disk drives. If the

new drives are not listed, make sure there is a secure connection between the

motherboard and the new drives.

Maintaining disk drives

Issue 3.3 February 2003 109

10. Reboot the system by entering the following commands:

CAUTION:

CAUTION: If you fail to enter these commands, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up

process.

setenv auto-boot? true

boot -r

The system reboots.

11. Continue with Setting up the disk drives on page 110.

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110 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Setting up the disk drives

After you replace defective disk drives, do one of the following:

After you add new disk drives, do the following:

Drive replaced Procedure

Boot disk Continue with the procedures in “Performing a

CMSADM restore procedure of a mirrored or

non mirrored system” in the maintenance chapter of

the software installation, maintenance, and

troubleshooting document for your version of CMS.

Data disk Partition and administer the drive so that it works with

the existing disk drives (see Partitioning disk drives on

page 111 and Administering data disk drives on

page 121). Continue with the procedures in

“Recovering a nonmirrored system after data disk

failure” in the Maintenance chapter of the software

installation, maintenance, and troubleshooting

document for your version of CMS.

Drive added Procedure

Data disk Partition and administer the drive so that it works with

the existing disk drives (see Partitioning disk drives on

page 111 and Administering data disk drives on

page 121).

Maintaining disk drives

Issue 3.3 February 2003 111

Partitioning disk drives

Requirements for partitioning data disk drives differs for the releases of CMS.

R3V9 and later

If you are adding new disk drives to a system where CMS is operational, partitioning is

done automatically using CMS commands. Skip manual partitioning and continue with

Administering data disk drives on page 121.

If you are replacing a defective disk drive in a system and CMS is not operational or if you

are replacing a defective boot disk, you must manually partition the disk drive. Use the

following information:

●Disk partition values, R3V11 boot disks on page 112, R3V9 boot disks on page 112, or

R3V9 and later data disks on page 113

●Partitioning and formatting a disk on page 117

R3V8 and earlier

For R3V8 and earlier systems, you must partition and format the new or replacement disk

drives. Use the following information:

●Disk partition values, R3V8 and earlier data disks on page 115

●Partitioning and formatting a disk on page 117

Disk partition values

During the disk partitioning procedure, you must enter the size of each partition. Since disk

models change often, see the software installation, maintenance, and troubleshooting

document for your current CMS release to verify the correct disk partitioning values.

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112 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

R3V11 boot disks – The following table lists the boot disk drives that are currently

supported for R3V11. These partition sizes are entered in Gigabytes (gb).

R3V9 boot disks – The following table lists the boot disk drives that are currently

supported for R3V9. These partition sizes are entered in gigabytes (gb) and cylinders (c).

Disk Partition ID tag Permission

flag Starting cylinder Value

20-GB IDE 0 root wm 0 4gb

1 swap wu 8323 1gb

2 backup wm Use the default values for partition 2.

3 un wm 10404 3gb

4 un wm 16646 2gb

5-7 un wm Do not enter a value for partitions 5

through 7. These values are

populated automatically when the

boot disks resynchronize during the

restore procedure.

Disk Partition ID tag Permission

flag Starting cylinder Value

20-GB IDE 0 root wm 0 4gb

1 swap wu 8323 1gb

2 backup wm Use the default values for partition 2.

3 un wm 10404 3gb

4 un wm 16646 2gb

5 un wm 20808 2gb

6 un wm 24970 2gb

7 un wm 29132 9658c

Maintaining disk drives

Issue 3.3 February 2003 113

R3V9 and later data disks – The following table lists the data disk drives that are

currently supported for R3V9 and later. These partition sizes are entered in gigabytes (gb)

and cylinders (c).

Disk Partition ID tag Permission

flag Starting cylinder Value

36-GB

SCSI

0 un wm 0 2gb

1 un wm 1452 2gb

21backup wm Do not enter a value for partition 2.

3 un wm 2904 2gb

4 un wm 4356 2gb

5 un wm 5808 2gb

6 un wm 7260 2gb

7 un wm 8712 15908c

20-GB

IDE

0 un wm 0 2gb

1 un wm 4162 2gb

21backup wm Do not enter a value for partition 2.

3 un wm 8324 2gb

4 un wm 12486 2gb

5 un wm 16648 2gb

6 un wm 20810 2gb

7 un wm 24972 13818c

18-GB

SCSI

0 un wm 0 2gb

1 un wm 891 2gb

21backup wm Do not enter a value for partition 2.

3 un wm 1782 2gb

4 un wm 2673 2gb

5 un wm 3564 2gb

6 un wm 4455 2gb

7 un wm 5346 2160c

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114 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

9.1-GB

IDE

0 un wm 0 2gb

1 un wm 4162 2gb

21backup wm Do not enter a value for partition 2.

3 un wm 8324 2gb

4 un wm 12486 2gb

5 un wm 16648 1012c

6unwm 0 0c

7unwm 0 0c

9.1-GB

SCSI

0 un wm 0 2gb

1 un wm 1169 2gb

21backup wm Do not enter a value for partition 2.

3 un wm 2338 2gb

4 un wm 3507 2gb

5 un wm 4676 248c

6unwm 0 0c

7unwm 0 0c

4.2-GB

SCSI

0 un wm 0 2gb

1 un wm 1942 2gb

21backup wm Do not enter a value for partition 2.

3unwm 0 0c

4unwm 0 0c

5unwm 0 0c

6unwm 0 0c

7unwm 0 0c

1. The backup value indicates the size of the data disk drive models used with the workstation. If the

disk drive you are partitioning does not closely match the size of the disk you are partitioning, you

have a nonstandard disk. Escalate the issue to Avaya technical support.

Disk Partition ID tag Permission

flag Starting cylinder Value

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Issue 3.3 February 2003 115

R3V8 and earlier data disks – The following table lists the data disk drives that are

currently supported with R3V8 and earlier. These partition sizes are entered in number of

cylinders (c).

Disk Partition ID tag Permission

flag Starting

cylinder Value

20-GB1 IDE 0unwm 02c

1 un wm 2 38788c

22backup wm 0 38790c

3-7 un wm 0 0c

18-GB

SCSI30unwm 02c

1 un wm 2 7504c

22backup wm 0 7506c

3-7 un wm 0 0c

9.1-GB IDE40unwm 02c

1 un wm 2 17658c

22backup wm 0 17660c

3-7 un wm 0 0c

9.1-GB

SCSI50unwm 02c

1 un wm 2 4922c

22backup wm 0 4924c

3-7 un wm 0 0c

4.01-GB

IDE6 (Model

ST34321A)

0unwm 02c

1 un wm 2 8890c

22backup wm 0 8892c

3-7 un wm 0 0c

4.01-GB

IDE7 (Model

ST34312A)

0unwm 02c

1 un wm 2 8350c

22backup wm 0 8352c

3-7 un wm 0 0c

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116 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

4.2-GB

SCSI

0unwm 02c

1 un wm 2 3878c

22backup wm 0 3880c

3-7 un wm 0 0c

1. The 20-GB disk is compatible with loads r3v6be.h or later, and r3v8ak.g (with CMS patch 5) or later.

For older systems, see Disk drive compatibility with CMS loads on page 83 for more information.

2. The backup value indicates the size of the data disk drives. If the disk drive you are partitioning does

not closely match the size of the disk you are partitioning, you have a nonstandard disk. Escalate the

issue to Avaya technical support.

3. The 18-GB disk is compatible with loads r3v6be.f or later, and r3v8ai.g or later. For older systems,

see Disk drive compatibility with CMS loads on page 83 for more information.

4. The 9.1-GB EIDE disk is compatible with loads r3v6at.i or later, and all R3V8 loads. For older

systems, see Disk drive compatibility with CMS loads on page 83 for more information.

5. The 9.1-GB SCSI disk is compatible with loads r3v6ac.e or later, and r3v8aa.i or later. For older

systems, see Disk drive compatibility with CMS loads on page 83 for more information.

6. This is the original 4.01 EIDE disk drive. It is identified by model number ST34321A and has 8894

cylinders.

7. This is the new 4.01 EIDE disk drive. It is identified by model number ST34312A and has 8354

cylinders. A new version of the disk.conf and olds-funcs files must be downloaded. See Disk

drive compatibility with CMS loads on page 83 for more information.

Disk Partition ID tag Permission

flag Starting

cylinder Value

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Issue 3.3 February 2003 117

Partitioning and formatting a disk

To partition and format a disk:

1. At the system prompt, enter:

format

A message similar to the following example is displayed:

2. Enter the disk number that corresponds to the disk that you added. Be sure to specify

the number that exactly matches the disk added.

The device number of the disk that you are partitioning is displayed, for example,

c0t1d0, and the Format Menu is displayed:

AVAILABLE DISK SELECTIONS:

0. c0t0d0 <ST320420A cyl 39533 alt 2 hd 16 sec 63>

/pci@1f,0/pci@1,1/ide@3/dad@0,0

1. c0t1d0 <ST320420A cyl 39533 alt 2 hd 16 sec 63>

/pci@1f,0/pci@1,1/ide@3/dad@1,0

2. c1t0d0 <SUN4.2G cyl 3880 alt 2 hd 16 sec 135>

/pci@1f,0/pci@1/scsi@2/sd@0,0

3. c1t1d0 <SUN9.0G cyl 4924 alt 2 hd 27 sec 133>

/pci@1f,0/pci@1/scsi@2/sd@1,0

Specify disk (enter its number):

Specify disk (enter its number): 1

selecting c0t1d0

[disk formatted]

FORMAT MENU:

disk - select a disk

type - select (define) a disk type

partition - select (define) a partition table

current - describe the current disk

format - format and analyze the disk

repair - repair a defective sector

label - write label to the disk

analyze - surface analysis

defect - defect list management

backup - search for backup labels

verify - read and display labels

save - save new disk/partition definitions

inquiry - show vendor, product and revision

volname - set 8-character volume name

!<cmd> - execute <cmd>, then return

quit

format>

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118 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

3. Enter:

partition

The partition menu is displayed:

4. At the partition> prompt, enter:

The default partition table is displayed. The table for a 4.2-GB SCSI disk might look like

the following example:

PARTITION MENU:

0 - change ‘0’ partition

1 - change ‘1’ partition

2 - change ‘2’ partition

3 - change ‘3’ partition

4 - change ‘4’ partition

5 - change ‘5’ partition

6 - change ‘6’ partition

7 - change ‘7’ partition

select - select a predefined table

modify - modify a predefined partition table

name - name the current table

print - display the current table

label - write partition map and label to the disk

!<cmd> - execute <cmd>, then return

quit

partition>

Current partition table (original):

Total disk cylinders available: 3880 + 2 (reserved cylinders)

Part Tag Flag Cylinders Size Blocks

0 unassigned wm 0 - 1 2.11MB (2/0/0) 4320

1 unassigned wm 2 - 3879 3.99GB (3878/0/0) 8376480

2 backup wm 0 - 3879 4.00GB (3880/0/0) 8380800

3 unassigned wm 0 0 (0/0/0) 0

4 unassigned wm 0 0 (0/0/0) 0

5 unassigned wm 0 0 (0/0/0) 0

6 unassigned wm 0 0 (0/0/0) 0

7 unassigned wm 0 0 (0/0/0) 0

partition>

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Issue 3.3 February 2003 119

5. Partition the disk by completing the following Steps a through e for all partitions as

specified in the Disk partition values on page 111.

a. At the partition> prompt, enter the partition number from the table. For

example, for partition 0, enter 0.

The system prompts for the partition ID tag.

b. Enter the partition ID tag from the table. For all partitions except 2, press Enter to

accept the default of unassigned. Partition 2 is set to backup.

The system prompts for permission flags.

c. Press Enter to accept the default (wm). That indicates that the partition is writable

and mountable.

The system prompts for the starting cylinder.

d. Enter the number of the starting cylinder from the table. For example, for partition 0,

enter 0.

The system prompts for the partition size.

e. Enter the partition size from the table. For example, for partition 0 on an 18-GB

SCSI disk on R3V9, enter 2gb.

The partition> prompt is displayed.

6. When you have sized all of the partitions, enter:

7. Compare the displayed partition table to the Disk partition values on page 111. If there

are any discrepancies, correct them by repeating the disk partitioning.

Enter partition id tag [unassigned]:

Enter permission flags [wm]:

Enter new starting cyl [0]:

Enter partition size [0b, 0c, 0mb]:

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120 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

8. When you determine that the disk partitioning is correct, enter:

label

!Important:

Important: Do not forget to label the disk drive.

The system prompts you to continue.

9. Enter: y

The partition> prompt is displayed.

10. Enter: q

The format> prompt is displayed.

11. Enter:

format

The following message is displayed:

12. Enter: y

A message similar to the following is displayed:

13. If you added more than one disk drive, enter disk, and repeat Step 2 through Step 12

for each drive.

14. After you have partitioned each drive, enter: q

15. Continue with Administering data disk drives on page 121.

Ready to format. Formatting cannot be interrupted

and takes XX minutes (estimated). Continue? (y or n)

Begin format. The current time is <timestamp>

Formatting...

done

Verifying media...

pass 0 - pattern = 0xc6dec6de

4923/26/7

pass 1 - pattern = 0x6db6db6d

4923/26/7

Total of 0 defective blocks repaired.

format>

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Issue 3.3 February 2003 121

Administering data disk drives

After the data disk drives have been installed, partitioned, and formatted, you must

administer the disk drives.

The procedures in this section include:

●Administering new data disks, R3V9 and later

●Administering replacement data disks, R3V9 and later

●Administering a new data disk, R3V8 and earlier on page 122

●Administering a replacement data disk, R3V8 and earlier on page 126

Administering new data disks, R3V9 and later

Administration of new disks in R3V9 and later has been automated using commands on

the CMS Services menu.

To administer one or more new disks to a nonmirrored system, or to administer one or

more pairs of disks to a mirrored system:

1. Enter:

cmssvc

The CMS Services menu is displayed.

Note:

Note: If the following message is displayed, you must first turn on IDS before

continuing with Step 2.

2. Enter the number that corresponds to the disk_space option.

3. Enter the number that corresponds to the Add new disks option.

The disks to be added are displayed.

4. Enter the number that corresponds to the disks you want to add.

The system administers the new disks, which may take several minutes depending on

the number and size of the disks. The following message is displayed:

cmssvc: Warning IDS off-line. It will take approx 30 seconds to start

cmssvc. IDS can be turned on with the run_ids command on the cmssvc menu.

added new disk cXtXd0

disk_space command completed.

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122 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Note:

Note: Depending on the size of the disks, the system may run slowly until all disks

are synchronized.

Administering replacement data disks, R3V9 and later

If a data disk drives fails, you must follow the recovery procedures as outlined in

“Recovering a non-mirrored system after data disk failure” in the Maintenance chapter of

the software installation, maintenance, and troubleshooting document for your version of

CMS.

Administering a new data disk, R3V8 and earlier

To administer a new data disk that you have added to the system:

1. Turn off CMS. It is important that CMS remain off while you perform this procedure.

2. Verify that the disk has been partitioned.

3. Enter:

df -k /cms

The percentage of total space that CMS is currently occupying is displayed, as in the

following example:

Note the capacity percentage (in this example, 11%). The capacity used by /cms will

be smaller after a new disk is added.

4. Enter the following commands to set the path variables:

PATH=$PATH:/usr/opt/SUNWmd/sbin:/olds

export PATH

5. Check the disk partitioning by entering the following commands:

olds -check_disks cxtydz

where cxtydz is the device name of the disk that you added (for example, c0t1d0).

6. Create a new md.tab file by entering the following command:

olds -metadbs

Ignore any error messages about failures while activating new replicas.

# df -k /cms

Filesystem kbytes used avail capacity Mounted on

/dev/md/dsk/d19 6569538 670411 5899127 11% /cms

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Issue 3.3 February 2003 123

7. Enter:

olds -mk_files cxtydz

8. Enter:

pg /olds/md.tab.new

This verifies that all the disk drives on your system have been recognized.

A message similar to the following example is displayed, which shows three disk drives

on the system:

9. Depending on what is displayed, perform one of the following actions:

●If the file shows the correct number of drives that are installed on the system,

continue with Step 10.

●If the file does not show the correct number of drives that are installed on the

system, complete the following steps:

i. Enter:

/usr/sbin/shutdown -y -i0 -g0

The system shuts down and displays the ok prompt.

ii. Turn off the system.

iii. Turn off the system monitor.

iv. Turn off all external SCSI devices starting with the device that is closest to the

system and working toward the farthest device.

v. Check all disk drive connections to make sure that they are secure.

vi. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

vii. Turn on the system monitor.

viii. Turn on the system.

ix. The system begins to boot. Interrupt the boot by pressing Stop+A.

The ok prompt displays.

#/cms

d19 3 1 /dev/dsk/c0t1d0s1 1 /dev/dsk/c0t3d0s3 1 /dev/dsk/c0t2d0s2

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124 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

x. Enter the following commands:

setenv auto-boot? false

reset-all

The system reboots to the ok prompt.

xi. To verify that the system recognizes all the disk devices, including the newly

installed ones, enter the following commands:

probe-scsi-all

reset-all

probe-ide

A message that shows the recognized disk drives is displayed. The devices that

are listed depends on the number of disk drives that are installed in the system.

Check to make certain that all of the disk drives are listed.

xii. Enter the following commands:

CAUTION:

CAUTION: If you fail to enter these commands, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up

process.

setenv auto-boot? true

boot -r

The system reboots and the login window is displayed.

xiii. Log in as root.

xiv. Enter the following commands to set the path variables:

PATH=$PATH:/usr/opt/SUNWmd/sbin:/olds

export PATH

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Issue 3.3 February 2003 125

10. Enter:

olds -setup cxtydz

This attaches the new disk and grow the /cms file system, where cxtydz is the device

name of the disk that you added.

A series of messages similar to the following are displayed that reflect the disk drive

setup process. The system eventually reports success.

11. Enter:

df -k /cms

The percentage of total space that CMS is currently occupying is displayed, as in the

following example:

Compare the capacity figure now with what was displayed in Step 3. In this example,

the capacity percentage went down from 11% to 5% because the system has more

disk space. This shows that the new disk drive was indeed added successfully to the

system.

12. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

13. Turn on CMS when finished adding disks.

valid disks are <device>

super-block backups (for fsck -F ufs -o b=#) at:

32, 16240, 32448, 48656, 64864, 81072, 97280, 113488,

1854992, 1871200, 1887408, 1903616, 1919824, 1936032

re-adding swap files

Success, activating or growing /cms metadevice.

# df -k /cms

Filesystem kbytes used avail capacity Mounted on

/dev/md/dsk/d19 15271904 670412 14601492 5% /cms

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126 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Administering a replacement data disk, R3V8 and earlier

To administer a new data disk drive that is a replacement for a defective data disk drive:

1. Verify that the disk has been partitioned.

2. Enter the following commands to set the path variables:

PATH=$PATH:/usr/opt/SUNWmd/sbin:/olds

export PATH

3. Enter:

olds -check_disks

This checks the disk partitioning.

A message similar to the following is displayed:

4. Enter:

olds -mk_files

The following message is displayed:

5. Enter:

olds -metadbs

This sets up the metadevices. Ignore any error messages about failures while

activating new replicas.

disk:cot0d0 is partitioned ok

disk:cot1d0 is partitioned ok

disk:cot2d0 is partitioned ok

Warning: Current Disk has mounted partitions

disk:cot0d0 is partitioned ok

Success, checking disks

Success, creating md.tab.new and/or vfstab.new

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Issue 3.3 February 2003 127

6. Enter:

nohup olds -setup | tee

This sets up the /cms metadevice.

The following message is displayed:

7. Enter:

mount /cms

This mounts the /cms file system.

8. Enter:

df -k /cms

The file system information for /cms is displayed. For example:

The kbytes figure should be somewhat smaller than the total disk space on the entire

system. In this example, the filesystem space is 15-GB for a system that has four 4.2-

GB disk drives. This implies that the replacement disk drive has been successfully

administered.

9. For an R3V6 or earlier system, install the swap file by entering:

olds -addswapfile /cms

10. Enter:

/usr/sbin/shutdown -y -i6 -g0

The system reboots.

...

prtvtoc: c0t6d0s0: device busy

device: c0t0d0 will not be used

valid disks are c0t0d0 c0t1d0 c0t2d0 c0t3d0

...

super-block backups (for fsck -F ufs -o b=#) at:

32, 16240, 32448, 48656, 64864, 81072, 97280, 113488,

...

10532656, 10548864, 10565072, 10580000, 10596208

ufs fsck: sanity check: /dev/md/rdsk/d19 okay

Success, activating or growing /cms metadevice

# df -k /cms

Filesystem kbytes used avail capacity Mounted on

/dev/md/dsk/d19 15271904 670412 14601492 5% /cms

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128 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

11. Continue with one of the following:

●Restoring the /cms filesystem (R3V8) on page 128

●Restoring the /cms filesystem (R3V6 and earlier) on page 129

Restoring the /cms filesystem (R3V8) – After administering the replacement disk, you

must now restore the /cms filesystem. This procedure is for CMS R3V8.

To restore the /cms filesystem on the replacement disk drive:

1. Restore the most recent CMSADM backup by loading the backup tape into the tape

drive and entering the following command on a single line at the command prompt:

nohup cpio -icmudv -C 10240 -I /dev/rmt/<dev#> -M “Insert

tape number %d” “cms” “cms/*” | tee

The device number (<dev#>) is usually 0c, but could be 0, 1, or 1c.

Note:

Note: You may get four error messages concerning the /home directory. These

errors are displayed when the directory is already present, so you can

ignore them.

2. You must run CMS setup to reinstall the data tables before you do a maintenance

restore. Use the information you collected before you installed the replacement disk.

See the software installation, maintenance, and troubleshooting document for CMS

setup procedures.

3. Turn on CMS.

4. Restore any CMS maintenance backups you have that are dated after the latest

CMSADM backup. See the CMS Administration document for more information.

5. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

Maintaining disk drives

Issue 3.3 February 2003 129

Restoring the /cms filesystem (R3V6 and earlier) – After administering the replacement

disk, you must now restore the /cms filesystem. This procedure is for CMS R3V6 and

earlier.

To restore the /cms filesystem on the replacement disk drive:

1. Enter:

ulimit unlimited

2. Restore the most recent CMSADM backup by loading the backup tape into the tape

drive and entering the following command on a single line at the command prompt:

nohup cpio -icmudv -C 10240 -I /dev/rmt/<dev#> -M “Insert

tape number %d” “/cms” “/cms/*” | tee

The device number (<dev#>) is usually 0c, but could be 0, 1, or 1c.

Note:

Note: You may get four error messages concerning the /home directory. These

errors are displayed when the directory is already present, so you can

ignore them.

3. Turn on CMS.

4. Restore any CMS maintenance backups you have that are dated after the latest

CMSADM backup. See the CMS Administration document for more information.

5. Perform a CMSADM file system backup to back up the updated system configuration.

See your CMS software installation, maintenance, and troubleshooting document for

details.

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130 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Replacing the CD-ROM drive

This section describes how to replace the internal CD-ROM drive.

Opening the computer

To open the computer:

1. Remove any CD-ROM disk from the drive.

2. If you have not already done so, use the following command to shut down the

computer:

/usr/sbin/shutdown -y -i0 -g0

3. Turn off the power to the computer.

4. Remove the two screws on the back of the unit that secure the cover to the chassis.

See the following figure.

5. Slide the cover back 1 or 2 inches and lift it up away from the chassis.

6. Place the cover in a convenient location so that it does not interfere with your work.

Cover Tabs

Cover

Screws

u5_remove_cover.cdr

Replacing the CD-ROM drive

Issue 3.3 February 2003 131

7. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.

See the following figure.

8. Disconnect the AC power cord.

!Important:

Important: If the computer has a PCI card in slot position 2, you may want to remove

that card during this procedure to make it easier to reach the components.

To remove PCI card 2, you must first remove the PCI card 2 screw. On the

Series 1 computers, this screw is on the back of the computer. On Series 2

and later computers, this screw is on the top of the frame above the PCI

card.

u5_wriststrap.cdr

PCI slot 2

screws

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132 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Removing and replacing the CD-ROM drive

To remove and replace the CD-ROM drive:

1. Loosen, but do not remove the three screws that secure the diskette drive or hard drive

mounting bracket to the top of the chassis frame. See the following figure.

2. Remove the drive bracket from the chassis by sliding it back and lifting it free of the

three screws.

3. Set the drive bracket on top of the power supply.

4. Disconnect the following cables from the back of the CD-ROM drive:

●Audio cable

●CD-ROM data ribbon cable

●Power cable.

5. Remove the four screws that hold the CD-ROM drive in the CD-ROM drive bracket.

6. Push the CD-ROM drive toward the chassis front and remove.

7. Place the CD-ROM drive on an antistatic mat.

8. On the new CD-ROM drive, verify that the jumper is set to the Master (MA) position.

9. Slide the new CD-ROM drive into the CD-ROM drive bracket.

10. Attach the CD-ROM drive to the CD-ROM drive bracket using the four screws that

were removed earlier.

u5_cdrom_cables.cdr

Replacing the CD-ROM drive

Issue 3.3 February 2003 133

Tip:

Tip: Install each screw with just a few turns before you tighten all four screws.

11. Reconnect the following cables to the back of the CD-ROM drive:

●Audio cable

●CD-ROM data ribbon cable

●Power cable.

12. Reinstall the diskette drive or hard drive that you moved earlier. Tighten the three

screws that secure the drive bracket.

Closing the computer

To close the computer:

1. If you removed the PCI card from Slot 2 earlier, reinstall it now.

2. Reconnect the AC power cord to the computer.

3. Detach the ESD wrist strap.

4. Replace the cover on the computer. Slide the cover forward until it fits snugly around

the chassis.

5. Replace the two cover screws.

Tip:

Tip: Install each screw with just a few turns before you tighten both screws.

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134 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Turning on the system

To turn on the system:

1. Turn on all external SCSI devices starting with the device that is farthest from the

system and working toward the system.

2. Turn on the system monitor.

3. Turn on the system.

4. Press Stop+A simultaneously after the console banner is displayed, but before the

system starts booting.

5. Enter the following commands:

setenv auto-boot? false

reset-all

This resets the system.

6. Enter:

probe-ide

This checks to see that the system recognizes the new CD-ROM drive. If the new

CD-ROM is not listed, make sure there is a secure connection between the

motherboard and the CD-ROM drive.

7. Reboot the system by entering the following commands:

CAUTION:

CAUTION: If you fail to enter these commands, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up

process.

setenv auto-boot? true

boot

The system reboots.

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Issue 3.3 February 2003 135

Maintaining tape drives

Overview

Procedures in this section include the following:

●Required references on page 135

●Ordering tapes on page 135

●Cleaning the tape drive

●Adding, removing, or replacing tape drives on page 138

Required references

The following references are required when doing procedures in this section:

●Sun StorEdge™ DDS4 Tape Drive Installation and Users Guide

●Sun 4.0 Gbyte 1/4-Inch Tape Drive Specifications (SLR5)

●14 Gbyte 8mm Tape Drive Users Guide and Installation Manual

Ordering tapes

Use the following information to order replacement tapes:

Description Tape drive OEM

DDS4 20/40-GB, 4mm DDS4 Imation

DDS4 cleaning cartridge DDS4 Imation

SLR5, 4/8-GB QIC SLR5 Imation or Sony

SLR5 cleaning cartridge SLR5 Imation

14-GB, 8mm DX, XL, XS 8mm Exabyte

8mm cleaning cartridge DX, XL, XS 8mm Exabyte

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136 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Cleaning the tape drive

This section describes how you clean the following tape drives:

●DDS4, 4-millimeter, 20/40-GB

●SLR5, QIC, 4/8-GB

●XL/XS/DX 8-millimeter, 7/14-GB

The LEDs on the tape drives will indicate when the tape drives need cleaning. See Tape

drive LED status patterns on page 174.

DDS4 tape drive

The DDS4 tape drive uses a dry cleaning cartridge. Each cartridge is good for about 50

cleaning cycles. Regular cleaning is recommended to maximize tape drive performance.

The cleaning schedule depends on the number of DDS tape cartridges used each day for

backups. Use the following table to determine a cleaning schedule.

In addition, if the Clean LED flashes, either the tape drive heads need cleaning, or the

backup tape needs replacing.

To clean the tape drive:

1. Load the cleaning cartridge into the tape drive.

The cleaning cycle begins automatically, and the Tape LED flashes. When the cleaning

cycle is complete, the cleaning cartridge is ejected automatically.

2. The first time you use the cleaning cartridge, record the date on the cleaning cartridge.

Each time you clean the tape drive, mark an X in the box. After all boxes are filled,

replace the cleaning cartridge.

3. Return the cleaning cartridge to the plastic protection box.

If the Clean LED continues to flash, repeat the cleaning procedure using a different

cleaning cartridge. If the Clean LED is still flashing, repeat the backup operation with a

Number of cartridges used

each day Cleaning

interval

1 or less 8 weeks

2 4 weeks

3 3 weeks

4 or more Weekly

Maintaining tape drives

Issue 3.3 February 2003 137

different tape. If this clears the signal, the first backup tape is nearing the end of its life.

Discard the old tape.

SLR5 tape drive

The SLR5 tape drive uses a dry cleaning cartridge. Each cartridge is good for about 50

cleaning cycles. Regular cleaning (weekly or daily) is recommended to maximize tape

drive performance. Minimally, the tape drive should be cleaned after 8 hours of tape

movement.

To clean the tape drive:

1. Load the cleaning cartridge into the tape drive.

The cleaning cycle begins automatically, and the LED on the tape drive will flash

green. If the LED immediately lights steady green, use a new cleaning cartridge. If the

LED flashes red, remove the cleaning tape and reinsert it.

2. Remove the cleaning tape when the LED lights steady green.

3. The first time you use the cleaning cartridge, record the date on the cleaning cartridge.

Each time you clean the tape drive, mark an X in the box. After all boxes are filled,

replace the cleaning cartridge.

4. Return the cleaning cartridge to the plastic protection box.

XL/XS/DX tape drive

The XL/XS/DX 8mm tape drive uses a dry cleaning cartridge. Each cartridge is good for

about 20 cleaning cycles. Regular cleaning (weekly or daily) is recommended to maximize

tape drive performance. Minimally, the tape drive should be cleaned after 30 hours of tape

movement.

In addition, when 30 tape motion hours elapse, the top amber LED will light if the tape drive

heads need cleaning.

To clean the tape drive:

1. Load the cleaning cartridge into the tape drive.

The cleaning cycle begins automatically. The top LED flashes rapidly and turns off, and

the bottom LED flashes slowly. When the cleaning cycle is complete, the cleaning

cartridge is ejected automatically.

2. The first time you use the cleaning cartridge, record the date on the cleaning cartridge.

Each time you clean the tape drive, mark an X in the box. After all boxes are filled,

replace the cleaning cartridge.

3. Verify that the top amber LED turns off after the cleaning.

4. Return the cleaning cartridge to the plastic protection box.

Maintenance

138 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Adding, removing, or replacing tape drives

This section describes how to add, remove, or replace an external tape drive on an existing

system.

Note:

Note: External tape drives are pre-installed and required at all times. Adding a

second tape drive is usually only a temporary measure during the migration

process.

Adding or replacing a tape drive

When adding a newer model tape drive to a system, you may have to edit the

/kernel/drv/st.conf file to add information about the new tape drive. If editing the file

is required, you will receive a Design Change Letter (DCL) instructing you how to change

the file.

To add or replace a tape drive:

1. Remove any tapes from the tape drive.

2. Log in to the system as root.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Turn off the system.

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system

and working toward the farthest device.

7. If replacing a defective tape drive, disconnect the SCSI cables and AC power cable.

8. Connect the tape drive to the other SCSI devices. See SunSwift connections on

page 139 or UltraSCSI connections on page 141.

Maintaining tape drives

Issue 3.3 February 2003 139